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Mexico Resorts reviews

There is no better way to get a true feel for a resort than by hearing from its guests, especially during a time when a coronavirus travel warning can make you feel insecure. The following is a collection of resort reviews, in which guests provide an account of their experiences with the security measures at our resorts. We know that there are safe places to travel in Mexico, but our hope is that after you listen to these Tafer Resorts & Villa Group Resorts reviews, you’ll feel just as confident as all those who have stayed with us this year.

Puerto Vallarta Reviews

Even during times of uncertainty, we’re making dreams come true! With no Puerto Vallarta travel warnings to worry about, guests are loving their vacations and sharing their experiences. If you’re wondering “is Puerto Vallarta safe,” find out what they have to say.

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"Our stay at Villa Del Palmar"

This is my fourth time staying at this resort. It’s a very nice place to visit and stay with family. I usually come with my kids and they love it. There are lots of activities and a very friendly staff. A special mention goes out to Irma, who helped us with our many questions and ensured that we received the answers and guidance required. If you have any questions and concerns, she’s the person to meet; she’ll direct you in the right direction. Irma is very friendly, helpful, and knowledgeable. Puerto Vallarta is a very safe location and I would recommend this resort for a great family vacation.

Halyna R
From Tripadvisor
Avatar053

"What a Hidden Gem"

This resort is a real hidden gem. From the onset the lobby is great and was recently refurbished. The resort itself is a little dated and so first impressions were a little skeptical. After needing to change room intially, Raul made this an easy and seemless service everything beyond this was A+. There are 3 heated pools offering ample room for even a fully booked resort. The temperature and heat was perfect and cleanliness was tip notch. Daniel was absolutely amazing for pool service, attention to detail, very polite and friendly and was always making sure we had what we needed. The poolside food was also amazing, very well cooked and great selections including a entire vegan selection. The food at the restaurants was also amazing, Jorge who wasnt always our waiter really went out of his way to look after us. Sandra who serviced our room was amazing too. These are just a few names but we had amazing service throughout and will definitely be coming back. Its clear to see many staff members have been working here for a number of years and I feel this is what makes the resort head and shoulders above the rest. Thanks for such a great vacation, we'll be back to see you all again

Tim Laidlaw
From Tripadvisor

"Wonderful Experience"

Had a wonderful experience at the concierge desk again yesterday. Thank you Monse and Ramon for your help and always being so friendly to us. And calling us by name when we come to ask questions. You guys truly make our time here special. Ken and Linda Opalko
Ken And Linda Opalko
From Facebook

"Great Service!"

Thank you for the great service. All the staff are very friendly, Alex at the front desk, Ramon and Fabiola from concierge were always greeting us with a smile. The resort is old but very well maintained. The pool temperature is just right, not to warm , refreshing and clean. Thank you for your hospitality, we will see you next time.

From Facebook

"Concierge desk is so amazing"

Irma at the concierge desk is so amazing. She has taken such great care of us. Booking reservations, greeting us by name! Always looking out for us. When we had an issue she took the time to ensure we were happy and content. Thank you Irma

Linda Opalko
From Facebook

"Fabulous "

Fabulous day at the pool & our waiter (Miguel) made me a “giants” drink for our WHL hockey team VANCOUVER Giants !!! He matched the colours of my hat - amazing man

From Facebook

"The hotel es super clean"

The best team in earth the concietge department Villa Del Palmar Centro especially Diego, Irma,,Monse,Iris,Fabi, Kenia, Martin etc all staff were good .the hotel have an excellent enviroment pleasent all the way and very safe which ths most important thing. The hotel es super clean and the maids are very good (verenice) please give these staff a very good prize/ evaluation.. Thank you to all Belkis R

Belkis R
From Facebook

"Great time"

We had a great time at the palmar. We stayed back in december for three weeks and liked it so much that we are back. The beach is great and the staff couldn't be more pleasant and helpful. Of special note the concierge Irma was especially helpful to us. She was there to help us book events and answer any questions that we had.

From Facebook

"Recommended "

This is a safe and friendly resort with all the amenities. Clean, quiet. Staff are very attentive. Recommended for families, singles and seniors.

Linda Scott
From Facebook

"Great option"

Pools are great. Resort is right on the beach. Convenient to local restaurants and grocery stores! Staff are very friendly! Non all inclusive is a great option because it encourages you to try different local cuisine.

John Elder
From Facebook
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"Resort was stellar"

Resort was great. Concierge Irma was super helpful with ATV tour, booking massages, restaurants. She was so helpful. Staff was all super friendly, food very good. Pool was cool but guacamole was outstanding!

Kristin M
From Tripadvisor
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"Girls Getaway"

I just got back from a fantastic, relaxing vacation. Stayed one week in a clean one-bedroom unit. Thanks to all of the staff for a much needed vacation. A special thank you to Diego our concierge and Ignacio the Pool Concierge for all of your help. They really went above and beyond. I can't wait to go back again. The experience changed my mind about staying at a resort. We did not use the all-inclusive package this time but still ate at the restaurants and had wonderful food. Next time I would go all-inclusive for sure. We enjoyed hanging out by the pool and meeting lots of great people from all over the world. We made it into town a few times, the taxis and buses were clean and safe. I can't say enough about how nice and helpful all the staff were. It's defiantly on my to-do again list!

Katie
From Tripadvisor
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"Clean, friendly and things to do"

We have never been to this resort. We were pleasantly surprised. They gave us an upgrade, free, upon check-in. The room was spacious and had the necessities. Due to the several pools and hot tubs, there was always a place to lay in the sun, including your private balcony. The beach volleyball was a hit with many people. We got fish from a third-party fishing outing and the restaurant at the resort was more than willing to grill the fish for us. All of the staff were very friendly and accommodating. Awesome spa and massage. Enjoyed the sports bar to watch our favorite football games. Highly recommend this resort.

Dale D
From Tripadvisor
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"Christmas Vacation with Family"

Villa del Palmar is a great resort with excellent food, great staff, and fantastic entertainment. It was a pleasure staying with them over Christmas.

Special thanks to Monse (Jasmine) for teaching me Spanish and providing such wonderful and joyful entertainment for my family. We all really enjoyed your dancing!

Shawn G
From Tripadvisor
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"First time at villa del Palmar. Would go back again"

Lovely hotel, ask for a room closer to the ocean . Lovely balcony view with amazing sunset . Staff very friendly. Nice pools and nice beach . 20 mn walk to the boardwalk . Bring a bit of money with you at the beach , lots of people selling trinkets, fresh fruits platters, oysters, or shrimps and marlin on a stick

Tour539170
From Tripadvisor
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"Awesome trip"

Great trip! The room was nice, clean and comfortable. Pools were well kept, and the activities on site were fun and worth it. Diego, was able to set us with great excursions! Villa del Palmar is great for those who want to get out and enjoy the city.

Ray Nixon
From Tripadvisor
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"Easy going, relaxing and fun"

Excellence service and comfortable accommodations. The atmosphere is very guest centric and there are shows and entertainment to make you feel comfortable and welcome. There are themed dinner shows each evening; Alexia, Monse, Andric and Karina were exceptionally enthusiastic and eager to share their culture was palpable. Ignacio (pool concierge) was particularly helpful and hospital.

For an easy going and stress free vacation; this place is totally recommend.

Floydg981
From Tripadvisor
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"Family Vacation at Villa del Palmar in Puerto Vallarta"

We had an excellent trip. Everyone was very helpful and friendly including Fabiola, Martin and Ramon. The resort is nice with a lot of different excursion possibilities. Spent a lot of time on the beach and at the three pools. My daughter LOVED the crepes and the ladies working there have to be the hardest working people in the resort.

Allan L
From Tripadvisor
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"Home away from home"

Great place to vacation, as a couple or as a family. Super safe, and if you only speak English you'll be fine. All of the Villa del Palmar resorts are nice, this one is very user-friendly and would be a good place to start if you haven't travelled much outside of the US. It's close to a lot of the stuff you'll want to do and see. They've really updated the resort, very impressed with all of the work they've done. Very nice, very safe beach, kids can go into the ocean without having to worry about riptides, rocks, etc. Very friendly, helpful staff--be sure to say hi to Irma at the Concierge's desk!

Jeremy Ahrens
From Tripadvisor
Arkyviv

"Great stay!"

We were offered this trip in a vacation package and our expectations weren't that high but to my amazement our stay was absolutely fabulous!!! Our room was perfect for two middle aged folks, king bed with a kitchenette, and the best part was, our room looked out onto the bay. The food was great and the drinks were pretty awesome too. Our cups didn't remain empty for long thanks to the wonderful staff. I would definitely go to the resort again and not think twice about it. Thank you Villa del Mar for a wonderful stay.

Arky Viv
From Tripadvisor
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"So nice to be back"

This was our third vacation spent at the Villa del Mar and it just keeps getting better. Our concierge Erma did so much to ensure our entire experience was unforgettable and the in house manager Diego still remembered my name from last year....great service.

Madmtnmike52
From Tripadvisor
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"Vacation"

I had a great time here at Villa Del Palmar the activity coordinators were great! Very friendly and a lot of fun.
The food was good my room was ocean front and very nice also.
Activities team Monse, Kari, Alexia, Monica, David, Armando, Franco, Abraham, Sergio Coreo, Sergio acuticos, Carlos dj

Sheree Medley
From Tripadvisor
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"Very clean"

Super clean great place to vacation

Room are big

Every one is so nice

The grounds and pool are very well maintained

Spa is fantastic

Walking distance to malls shops and dining

Bus stop right out front to go down town

Shanem S3335 Rp
From Tripadvisor
Camjohn

"Had a wonderful time!"

My inlaws and I spent a week at the lovely villa del palmar resort in Puerto vallarta and we all had a great time! Good food, great drinks and a very friendly and helpful staff! Ray ann did a great job on helping us find our bearings, and alerting us of the many activities! There are many things to do in the area, both on the resort and nearby!

Camjohn
From Tripadvisor
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"Another visit to almost heaven"

We had a 1st floor room by the pool. Exactly what we ask for and thanks to Claudia Camarena everything was perfect from day 1. Enjoyed the beach activities and the water aerobics on a regular basis. Loved the Mexican Fiesta and the members party was fun as usual too.

Wallace3731
From Tripadvisor
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"Outstanding:"

Girls trip, the most amazing week. I absolutely think we picked the best time to vacation and enjoy the beautiful weather and people. We had 7 days of rest and relaxation. The hospitality, was great! Everyone was so friendly and courteous.The location was easy to navigate, getting back and forth to the property was a breeze. We would especially like to thank Obler and Carlos for the tequila tasting, they were awesome! The breafast, was especially delicious and the waiters were great. Daniel, the poolside waiter thank you. Lastly, Gabrielle our room attendant thank you as well for your service. I will definitely return. See you all soon!

K W
From Tripadvisor
Avatar003

"Love this place"

We stayed here for 5 night-6 days. We LOVED this place. All staff members were so nice and friendly. The food was great, drinks were delish and the views are beautiful. Every visitor we met was so friendly as well, you could see everyone who was staying at this hotel was having a GREAT time. Every night the hotel does some sort of entertainment which was a blast as well. We will be returning for sure

I3999 G Njessicak
From Tripadvisor
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"Amazing week!"

This was my 1st visit. I have to share the experience was perfect. Check in was quick, rooms are big and clean and the staff very friendly and eager to help. I have to give a shout out to Victor. There have been few times in my life where I was completely wowed and Victor is now at the head of the class. His attention to detail for me was amazing. If you come here, reach and ask for Victor. He will make your vacation the best ever. I promise!

Dukeofgravitas
From Tripadvisor

"Good time"

It’s our second time in this resort and we are having a good time, friendly staff, special thanks to Monse, Diego & Martin, they are always willing to help. Looking forward to coming back

Denise Bailey
From Facebook

"Outstanding Staff"

Great location, outstanding staff- Diego is very knowledgeable, professional and a very nice person: Jose is simply the best bellman ever: Claudia is always extremely helpful and accessible: and Ernesto is fantastic on the beach. Absolutely no hesitation to continue to come here.

Thomas Green
From Facebook

"Exceptional"

This a great location, we come twice a year and as members we feel proud of the staff that you have. Ernesto our waiter by the pool is always friendly and kind. Jose the bell boy always giving us a great welcoming at the entrance. The concierge Diego , Martin y Monserrat always ready to make our dinner reservations outside. Exceptional staff.

Kathy Green
From Facebook
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"The best vacation!"

Best vacation I've ever taken. Coming back asap!

Amanda Davis
From Google
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"Great location"

Small resort that caters to people who want to cook for themselves as well as good restaurants. Great location, close to Malecon and other shopping

Caroline Martin
From Google
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"Bocados Breakfast"

We had a wonderful time at the Garza Blanca for a wedding! We stayed for a week and ate breakfast every day at Bocados and it was absolutely amazing! The view, the food, the drinks, the staff. Giovani was our server almost every day and treated us with kindness and care each time. Thank you for such a wonderful morning every day!
E8233 N Hcarriem
From Tripadvisor
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"Semi-remote PV resort"

Wonderful resort/amazing staff/multiple restaurants with excellent food and variety. The biggest downside to staying here is its relative isolation Actually a 30 minute taxi ride from the nearest supermarket and 15 to 20 minutes from the nearest restaurant not on site.
S3347 J Ebills
From Tripadvisor
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"Exceptional Service/Servicio Excepcional"

Natividad mil gracias por mantener nuestro cuarto impecable y por darle un toque de ternura. Gracias por hacer nuestra estancia mas agradable. Natividad, thank you so much for keeping our room so impecable. Thank you for making sure we were happy with your service. We are so thankful for your kindness and service.
B M L 2010
From Tripadvisor
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"Garza Blanca Foodie"

Mario, Noemi and Gustavo were amazing and attentive. Our experience was so positive and enjoyed it very much! The view, the food, the service was excellent and we have enjoyed our stay here very much!
Margarita L
From Tripadvisor
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"guest"

Mariana was amazing. She was my housekeeper in Garza Blanca. She was incredible and the service A plus. i am goi g to tell everyone to stay at Garza Blanca and have Mariana as their housekeeper. God, my sheet service was beyond. a everything had been a plus. i have never had a vacation like this in my life.
Jorgep K8669 Mr
From Tripadvisor
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"Great service"

Alejandro serving us at the pool was the best! He remembered us and our room number everyday no matter how busy they were. Excellent service with food and drinks. He went above and beyond. Ask for Alejandro!
3harlows
From Tripadvisor
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"Garza Blanca Mousai Puerta Vallarte"

Spent 11 days and it was amazing. Every member of the staff is so friendly and hospitable. Special shout out to our servers at Bocados ...Javier, Mario and Gustavo who made our last breakfast so memorable. We are looking forward to returning in the future.
Jangsoule
From Tripadvisor
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"Beautiful Place Great Service"

Mario, Geovani and Javier at the Bocados restaurant are fantastic! Their service is thoughtful and gracious. The whole resort is amazing, and the scenery is beautiful.We came here for a family wedding and we were not disappointed.
Nb B
From Tripadvisor
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"Five Stars!"

Ricardo and Martin (Ricky Martin lol) were absolutely amazing! The food was delicious from the shrimp to the steak to dessert and our drinks! The ribeye was to die for, perfect char and flavor. He recommended the chocolate dessert and it was also excellent. Would definitely recommend.
Nathan B
From Tripadvisor
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"Mousai for the Win!"

Everything has been amazing - the room, the top shelf liquor, food, and service is all top notch. Juan and Mataeo by the pool at the north tower are personable and provided world class service! This is our 2nd time visiting the resort and well definitely be back!
Nicholas B
From Tripadvisor
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"Bacados Desayuno"

We had wonderful service at this stay! We especially enjoyed going to breakfast at Bocados for their desayuno! Our servers were Mario and Arturo and they provided great customer service. They were attentive and just made us feel welcomed. They accommodated for our large party of 12. Our food and drinks came at a timely fashion.
Violeta R
From Tripadvisor
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"Four thumbs up "

Mario & Edson & Staff provided us with excellent service & made our time at the Bocados Restaurant a very pleasuable experience.We have since gone back 3 times, on our most recent dinner date we received a bonus desert with our name in drizzle. Guess what? It wasnt our Honeymoon, we all had a good laugh while enjoying their generous treat.
Mary R
From Tripadvisor
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"Amazing honeymoon experience, will return soon!"

My wife and I were fortunate to stay at Hotel Mousai - South Tower for 8 days during our honeymoon. We had booked an Ultra Corner Suite through Costco Travel and were upgraded at no charge to a Master Suite, which I greatly appreciated. I think we were lucky since we went in the off-season so they had the availability. The Master Suite is absolutely stunning--it is very large with amazing views, a beautiful terrace with a plunge pool overlooking the jungle and ocean, the best bidet I've ever experienced, comes with a fully stocked bar (whiskey, vodka, tequila, beer, and mixers) and is really the nicest hotel room I have been in. The one complaint about the room itself is that you can hear the music from rooftop pool at night. It isn't horrible, but if you are a light sleeper I would recommend not staying on the 12th floor (which is the top level). What really made the hotel room exceed our expectations was Ernesto, the butler that helped us throughout our stay. Ernesto is extremely kind, courteous, friendly, and welcoming. He constantly made sure we were satisfied, but was in no way overbearing. He genuinely seemed to have our best interests in mind and we will ask for his services the next time we stay at Hotel Mousai.We really enjoyed the food at the various restaurants at Hotel Mousai--none of the places reminded us of 'cruise' food that I have experienced at other resorts. The rooftop pool at the South Tower had an amazing view of the ocean and jungle, it was never overcrowded, did not allow for children (which is a huge positive for us), and the food and drinks were exceptional. Really, the food at the rooftop pool was some of the best food we had our entire stay. What really made our visits to the pool great was the staff, who were all very kind, fun to speak with, and exceptional at ensuring all of our needs were met. Although everyone we interacted with at the pool was fantastic, Ricardo deserves a special shout out. He was extremely friendly, constantly checked up on us even when he wasn't our assigned server, and really made us feel like we had a friend at the Hotel. Another honorable mention includes Victoria (manager I believe) who helped resolve a minor issue that came up towards the end of the stay.Our favorite restaurant was Hiroshi, the Japanese restaurant, which had great quality sushi and overall good food. This restaurant probably had the best serving experience of our entire stay (excluding Ricardo who I mentioned above), thanks to Alejandra and Diego Silva. They both provided excellent recommendations, were very friendly, made sure our needs were met, and really exceeded our expectations. They both really appeared to enjoy their jobs and really contributed to a positive experience. Alejandra was our only female restaurant server during our stay and she was amazing, Hotel Mousai should seek to hire more female servers throughout the resort.Our least favorite restaurant was probably Bocados, the steakhouse. The food wasn't bad, but compared to the other places we ate, it just wasn't very special. I didn't think the steak was the best quality, I didn't enjoy how they served the baked potato, and the fries weren't nearly as good as the ones served at the pool.We loved eating breakfast at the Terrace at Mousai North. Luis Gabriel Verduzco was our server and he helped make sure we were comfortable, we appreciated his hospitality!The Spa was very nice. We really enjoyed Jesus, the butler for the spa who shows you around during the one-hour hydrotherapy session. He was very kind and welcoming. The massage therapists were also excellent--we were lucky to have Sayra and Rosario for a couples massage, then Andrea and Vividiana for single massages. All four provided excellent pressure, made sure we were comfortable and relaxed, and overall contributed to a great spa experience. My one complaint would be that the Spa area seems a little rushed--it doesn't feel like you can just hang out at the spa all day and do your own thing. Instead, it seems like you have access to it for an hour and have to divide your time in the sauna, steam room, jacuzzi etc. for 5-10 minutes at a time. I would recommend they create an additional spa area that is more traditional and allows guests to lounge around and experience the different facilities at their own pace.One of the best aspects of staying at Hotel Mousai are the activities provided for free with the stay. We did a Kayaking and Snorkeling tour, guided by Diego (different than the one above), who was incredibly knowledgeable about the local environment, friendly, funny, and contributed to an amazing experience. We also did a hiking tour to a waterfall with Mike who was also very friendly, funny, ensured our safety, and overall contributed to an amazing time. Mike surprised our group by memorizing everyone's names (about 10 guests total) and making sure we were having a great time on our hike.I didn't get all of their names, but I must also thank all of the housekeeping staff who assisted us during our stay, especially Angelica and Ana Lopez. They left our room impeccable and there was never any concern about something going missing or being misplaced. The only complaint I have is that I received a call from someone at the front desk I believe at approximately 10:30 p.m. at night, after my wife and I had already gone to sleep. The call was because we had not yet signed a receipt for chocolate covered strawberries that were delivered to our room a couple hours earlier when we were out to dinner. I did not appreciate receiving a call so late at night, especially for something that only cost $20. When I spoke to Ernesto about this the next day, he sincerely apologized and accommodated us. In hindsight, this wasn't a huge deal, but certainly something that the front desk or whichever department called us could fix moving forward. Finally, one thing we did, was the sales tour for the residence club that Garza Blanca offered. We actually ended up signing up because we really enjoyed our stay at Hotel Mousai, which I contribute to the staff mentioned above and many others who we did not get the name of. Although we will wait and see on whether the residence club is a good deal or if it is just another timeshare that people want to get out of, we will provide another review after our next stay and provide additional details on the residence club program itself. Andres has helped us with the presentation and has helped answer all of our questions about the program since leaving the resort.Overall, I highly recommend Hotel Mousai and my wife and I most certainly plan to stay there again in the future.
Michael O
From Tripadvisor
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"Breathtaking views with unbeatable service"

By FAR the nicest and cleanest place Ive ever stayed. The staff was unbelievably friendly/accommodating and there was always something fun to do during our stay. Marco went above and beyond in making our stay special. He did everything from lead us on a waterfall hike to serving us on the beach. Oswaldo was also a tour guide that was very knowledgeable and made the hike very special! Gustavo at the front desk and Gustavo the bellhop were both incredibly helpful and friendly. David G at Dao(Chinese restaurant on the property) made us feel like family and served some of the best Chinese food Ive ever had. Diegos kayaking and snorkeling tour was so much fun! Eduardo served refreshing drinks/smiles at the pool. Christian served delicious vegan omelets and fresh juice with unbelievable views.We visited during the day of the dead celebration and the themed trolley and party they had was incredible! The accommodations/views/food and drinks did not let us down one bit, but the staff truly makes this place something special. PS, Im a clean freak and our room was cleaner than my house. They came 2x a day to clean,mop,etc.
David G
From Tripadvisor
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"Best hotel and staff in the world - Sergio and Jaime"

My 5th time here this year!! Sergio, the pool concierge with such a bright welcome. All i can do was smile as he was so helpful and caring. Made me feel extremely calm. As you know, traveling can get you cranky but once you Step foot into the Garza Blanca you feel immediately tranquillo (relaxation). Jaime from the front desk as well. Very welcoming. The staff are extremely hardworking to make sure your experience at the Garza Blanca is the best. You always leave the hotel almost sad becuase you know its the best place in the world.
A6591 N Ldannya
From Tripadvisor
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"alex is amazing waiter"

excellent service wonderful experience great good and wine very See how nice of host cery poliet and restaurant food was amazing and other waiter were fast and attentive also beUtiful views thank u
Cruiser37897111563
From Tripadvisor
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"5 Star Service!"

Stayed at Hotel Mousai and we were absolutely blown away with the incredible service by their professional staff. From the valet Ricardo who personally drove us down to Garza Blanca, to Alejandro our server at the beach, Alessandra and Miguel at Hiroshi and finally Luis and Gabriel at the Terrace. We could not be any happier. Great job team and we will be coming back soon. And the breakfast at the Terrace is incredible as well.
Bobbyq281
From Tripadvisor
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"Our wonderful experience at Garza Blanca"

We had the most wonderful trip! The service was outstanding. Everyone we came into contact with was gracious and eager to make sure we were well taken care of. A huge shout out to Michael who led hiking groups and Sergio at the pool. So great.
Mary D
From Tripadvisor
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"Best place to visit for any occasion."

Mario, was our server and he did great insuring we were well taken care off. Arturo and Gustavo also assisted him from Bocados they were all amazing. The food very tasty as usual. We always find a reason to make our way back to Garza Blanca.
Diana D
From Tripadvisor
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"Amazing Experience"

David and Veronica at restaurant dao were amazing! The kindest most hospitable people, we felt like we had a private dining experience! It was incredible. Highly recommend coming to this place, food and experience were incredible.
Anneka S
From Tripadvisor
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"Fourth Great Experience"

This was our fourth year at Hotel Mousai! Again an amazing experience! First off of if you get a butler Carlos is the only way to go!! He is amazing! Second so happy that Mateo got promoted to the pool staff! He is amazing!! We enjoyed him at breakfast the previous years and even better at he pool! So sad Ignacio on our trip was only at the north tower but went to say hi and he was amazing as always! Vanessa bartender just started and wow what a great hire! Keep her!! So sad to see Alan had leftget him back! There was a boy at Hiroshi. He has braces and Im so mad I cant remember his name. He rembered us from years prior and made the night amazing! Juan at night at the rooftop bar is one of my new favs!! Alonso, Gerardo and Dylan also did everything they could take make our experience amazing!! My only two suggestions for improvementbreakfast staff is way too slow. With both towers going to the one spot for breakfast staffing is the same and your are not given the same service. The manager at NOI need to be replaced. I got a stomach bug one evening when we had tried to have dinner. I went upstairs my husband stayed at the bar. They would not let him order at the bar because he wanted something other than pizza. They also wouldnt let him get anything to go. He then had to come upstairs and wait an hour for room service. I get its a true restaurant but as an all inclusive guest you should give the guest anything and everything they want. Eating at the bar or getting something to take upstairs is an extremely small request. Why upset the guest instead of just giving what they ask?
Maci M
From Tripadvisor
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"Amazing!!!"

I must say my stay at Garza Blanca was magical! The entire staff was great. Especially our housekeeper Natividad!!! We stayed in the 2 bedroom panoramic room and it was beautiful. The hot tub with the views from our room were so relaxing. For an all inclusive I was nervous about the food because I traveled with my mom and 13 yr old daughter. We were celebrating my daughters birthday and she loved all of the food as did I. I cant wait to go back.
Loving0813
From Tripadvisor
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"Everything was amazing!"

I cant say enough good things about this resort, from the stunning surroundings, to the quality of the food, to the friendliness and helpfulness of the staff. Our housekeeper Bianca was thorough, and absolutely lovely. We felt comfortable and well-taken care of every minute of our 4 night stay. The pictures do not do it any justice Highly recommend!!!!
Flyer281883
From Tripadvisor
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"Breakfast at Bocados"

We looked forward to our Breakfasts at Bocados not only for the fabulous food but to visit with the wonderful staff that worked there. They are all truly amazing, I dont have everyones name, only Alex, Arturo, Gustavo, Paola and the very special manger Mauricio, but they were all so attentive to our needs! Mauricio always stopped by our table to see how we were doing and to have an enjoyable chat. We felt when we left after 5 days we had made some friends, thats how caring they all were. Cant say enough about this group! The entire staff at Garza were amazing, warm, kind and you could tell they truly want their guests to have a relaxing vacation with not a care in the world. They sure did that for us!
Farley233
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Fantastic Stay at the Garza Blanca"

We recently stayed at the Garza Blanca as an all-inclusive guest for 4 days and 3 nights and the entire experience was fantastic. From the time that we checked in until the end of our trip, the staff was attentive, friendly, and professional beyond compare. One highlight to share was our poolside experience with our waiter Roberto. It felt like we had a personal poolside attendant and were never left waiting for food or drinks. Additionally, he clearly recognized our party, able to serve us across the large pool area.Kudos to the staff at the Garza! We will definitely be back.
Broke N
From Tripadvisor
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"Amazing times"

First time eating here and I have to say the food and service was over the top. It was a wonderful time. The waiter Alberto was amazing. Alberto gave great suggestions to dishes to try. I enjoyed having the chef come around and ask if we were happy with our meal and if he could prepare anything we wanted to try. This was so wonderful and made the experience that much more enjoyable!
Lori D1292
From Tripadvisor
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"A dinner to remember."

Gabriel was amazing. Personable. Knowledgeable. Attentive. Friendly. One of the best. 5 stars!Chef Francesco found time to meet us. Hes a pure talent. Every dish was cooked to perfection. It is easy to see his passion for food.The entire experience, food, service and music made for a memorable night. They left is wanting nothing.
Louise S
From Tripadvisor
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"The good, the bad, the honest"

We had an Ultra Mousai Corner Suite in the North Tower for the first half of our trip, and then switched to the same in the South Tower to get the best of both worlds for our first time. North Tower-preferred this rooftop pool to the south tower, as it had a more mature vibe (we are in our 40s) and was more relaxed.-our butler was MIA for the first two days, and we were told he was off. Mousai should only assign butlers to rooms if they are working during the guests stay, and if not assign an alternate. We were approached several times by other butlers in the hallway, but none could assist us-Amazing full ocean view from the balcony-No iPad charger in the room. If it weren't for our personal chargers, we would have completely lost power-Because we had no butler for the first couple of days, we had to figure out the controls ourselves-Jacuzzi never worked Temperature stayed at 84 degrees and no warmer. ! Maintenance came three (yes 3) times and attempted to fix. Finally on the day we were leaving the jacuzzi heated up. -When our butler finally arrived, we let him know we did not receive the hat, beach bag, or blanket/shawl as shown on numerous youtube videos. The response was that they are short on amenities-Natalie at the front desk is AMAZING! She was very responsive and accommodating when we mentioned the concerns and called maintenance or other assistance promptly despite the fact that our butler and concierge weren't of assistance-Hiroshi is by far the best restaurantSouth Tower-Newer tower and more contemporary feel -iPad controls much more intuitive in this room-Loved the addition of the self cleaning/freshening feature on the toilets in this tower-Loved the doorbell, and the privacy light option for the front door-views are more jungle focused-Returned to the room after dinner on our last night and the jacuzzi was completely drained! It was late and because we were checking out the next day, we didn't press the issue, however we were looking forward to soaking on our last night Overall, we definitely will return. While the amenities are five diamond, the accommodations are four diamond at best. Maintenance and management needs to regularly check the rooms to make sure that all amenities promised are indeed in working order. As far as the food goes, Hiroshi is number one for dinner. Blanca Blue breakfast buffet is the best bet. I do not recommend Dao. Noi is decent Italian food, and my husband enjoyed the Bocado steak, the other options for non steak were unimpressive. The rooftop pool for lunch is great, they actually have quite a few delicious options
Lovelyesq
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Amazing Experience at Hiroshi"

Vicente, Cristian, and Diego Silva took care of my family and I for a family vacation and provided one of the best dining experiences Ive ever had.. Im from Houston, Tx and Ive been fortunate enough to work as a server and bartender at some really nice places and I was throughly impressed by the service they provided us. Thank you all so very much!
Mikecormier 93
From Tripadvisor
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"Dao Chinese Restaurant Better than Given Credit For"

Writing this review only to celebrate Dao Chinese restaurant at Mousai and our servers Alex Diaz and Ariana. This is the newest restaurant in Hotel Mousai and has the least amount of reviews and raves, but it blew our expectations out of the water. By far the fastest food service, drinks were excellent, and the food selection is more vast than all of the other restaurants--and authentic! Don't skip this one--it's truly a high-end restaurant with excellent service.
James O
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Fantastic!!"

Vincents, Christian and Diago Silva at Hiroshi we fantastic! They were so wonderful and provided great food! They made our experience beautiful! We thank them so much for the wonderful evening.
Valerie B
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Hiroshi"

I've been fortunate to travel the world and vacation at some of the most beautiful places in the world but nothing beats Hotel Mousai in Pureto. The Japanese restaurant on property offers some of the best Sushi that I've had outside of Japan. The Service was beyond excellent with our tableside servers tending to our every need. Special thanks to Diego, Vicente and Christian who were three of the best servers I've ever had. Thank you for making our dining experience one to remember.
E7653 J Bjeremyw
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"The best! "

My husband and I came to Hotel Mousai for our honeymoon, and it was the perfect experience! The restaurant Noi had amazing service, our waiters Noe and Leo helped pick the perfect meals for us and Gustavo the manager made sure to check on us. We highly recommend this amazing all-inclusive experience!
Hollyb U9793 Sv
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Anniversary Dinners"

Celebrated our 10yr anniversary and had reservations at 2 of Mousais restaurants. From the first day to our last it has been an amazing experience. Want to recognize Francisco, Leonardo, Miguel, Gustavo and Alejandro who attended us at NOI, as well as Miguel and Franco from Hitoshi. They knew their way around the menu and were super hospitable. They were super charismatic and provided excellent experience. Also, if your looking for a great relaxing spa day you must try Spa Image!!
Rramos89
From Tripadvisor
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"Hotel Mousi Hiroshi"

I cant say enough good things about this restaurant! We have been here multiple times and each visit is more and more special and delicious. We were lucky enough to have Irving, Diego and Vicente serve us and they were AMAZING!!! So helpful, kind and attentive! We already cant wait to come back
Sll439
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Best Dining Experience"

Noi Italian restaurant was fantastic food was amazing the service was perfect. We had the green salad, ricotta ravioli & pizza. Noe, Miguel & Gustavo did everything they could to create a memorable experience for us, they even remembered our 4 Year Anniversary! !! Muchos gracias !!
Stephen B
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Amazing service"

Alberto and Luis at DAO were fabulous, providing great service during out restaurants dinning at DAO. We highly recommend them if you go and ask for them to be your servers. So far we have been to this resort a dozen times and will keep coming back due to the excellent service from their staff.
Corley201
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Worthwhile Experience"

This was a great hotel experience. The food quality and atmosphere were the highlight. Definitely recommend the all inclusive option. Carlos was our butler and made sure we had everything we neededeven before we arrived.
Deontejerel
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Wonderful stay"

We had an amazing stay at Garza Blanca. The hotel, room, beach and activities are all excellent. The best part of the trip was the outstanding food and service. Everyone was so kind and attentive, we never had to wait for anything and a special shout out to Jay for making my birthday memorable. We miss Garza Blanca already and can't wait until we can go back. It was the perfect place for a girls trip!
Annissa C
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Thanks to all the staff that made for a good trip. "

Most of the trip comes down to the food. We ate at the steakhouse for dinner 2x during our stay, so we tasted about half of the menu items. For the apps the street taco and the mussels stand out. The leek soup is also very good. For the entrees the lamb was excellent as were the blue cheese mashed that accompanied the pork chop. At Blue the duck mole was memorially good. Breakfast was by far best meal of the day, so many good options.As for service, the morning staff at Bacardis were all very friendly and helpful. It was so nice to have a non-water option with the hikes. While the easier hike was advertised as moderate, it is only 1 mile, but quite steep at places and slick. For anything more we would have needed proper hiking shoes. Tito made it a memorable activity for all.
Kate P
From Tripadvisor
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"Javier Surez x. Garza blanca"

I liked the additude de Javier from Sequrity Very helpful and nice guyI recommend the Garza Blanca and especially a Javier SuarezI also recommend the beach hereThe food is excellent Everyone is super nice
670willieg
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Breakfast"

Thank you Mario and Arturo for the excellent service. Food is great and nice view. Ive been in this restaurant many time and every time is just like the first time I came the staff are really welcoming , polite and very friendly. The y makes you feel like your home which is a plus for me. Garzablanca is my second home =).,,,,,,,,,,,
229marivicl
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Excellent "

Mario & Arturo were both very attentive & very informative about the menu & the service was excellent. Our family were very pleased & satisfied with the food & service. We will definitely go back..
Cath L
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Javier Suare x Garza Blanca"

Javier was very helpful and kind. He was professional. He took time aabd gave us the information needed and went over and beyond to make sure our stay special. Garza Blanca was beautiful and 100 percent recommend. We stayed in Hotel Mousai and Javier assured we didn't feel alone.
Jessicaa Q5350 Da
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Tropical Paradise"

We had an amazing time at Garza Blanca. All the staff was exceptional. Gloria greeted us at our arrival and offered us a free upgrade to our room. The room was exceptional and the view was amazing. Moses and Juan were exceptional at the pool bar and always were fast at getting whatever we wanted. Brenda and Mario made our last day amazing at breakfast by writing "Have a nice trip family Sullivan", which made it more special. Yolanda from housekeeping made our stay enjoyable by always having our room clean and getting us anything we needed. I know I'm missing people, but everyone was exceptional.
Ricks H9590 Fd
From Tripadvisor
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"Luxurious Home Away from Home"

This was our 4th time at Garza Blanca and we had an amazing experience as always, especially when we had dinner at Bocados Steak House. We were greeted by Rosalio who also happened to be our waiter this time and when we were here last time. The food was awesome as always, but the service and attention to detail by Rosalio and his team was exceptional. They even wrote on the dessert platter Welcome Home, since its been 2 years since we have been back to Garza Blanca. If you want to have a luxurious vacation with warm and welcoming people that will take care of you, Garza Blanca and El Mousai are unbeatable.
Alfonso C
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Blanca Blue Garza Blanca"

Amazing experience. Food was great. Beverage was great. And service was impeccable. Couldnt recommend more highly. They put a special birthday dinner together for us with entertainment, special deserts and sushi! All of menu. Was amazing!!
Chrisb U9691 Ks
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Outstanding Property in Tropical Setting"

My wife and I visited the property Aug 20th for 4 nights and thoroughly enjoyed ourselves. Our room, panoramic suite, was spectacular along with housekeeping and room service. We dined at the steakhouse and Blanca Blue as well as pool side on mountain. All staff were outstanding, especially Xavier and his team at Bocados. Our only disappointment was Hiroshi. When we arrived, we found it unbearably hot, apparently the A/C was out. The host was not very accommodating when we requested outside dinning, which was cooler than inside. We elected to leave and didnt find the host very apologetic (our only negative experience with a staff member). We were pleased with the beer and wine selection and while the liquor selection was fine, we found the mixed drinks week and lacking flavor. Of note, if you are seeking a nice beach getaway, this may not be for you. Overall, excellent facilities, great food and outstanding staff. Will return.
S5634 G Bgregb
From Tripadvisor
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"Amazing experience!"

Alejandro Morales is a miracle worker, she managed our room service and did an amazing job, we have two kids that made a lot of mess but after she left, the place was cleaner than when we first got there, she even folded our clothes for us, excellent service.
Mo M
From Tripadvisor
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"Kayak Tour"

We did the kayak tour to the big rocks with Diego and he was awesome! so funny and nice and made sure we were safe the whole time, and he was very knowledgeable about the history of PV! diego and the team are awesome!
Bellacantu5
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Javier Suarez X Garza Blanca Beautiful"

Amazing! Always such a friendly face to see here! Is very attentive to anything you may need! I would recommend this resort to stay! The restaurants here are great! There are six restaurants with all different types of food! The beach is beautiful as well!
66jaclyna
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"5 star experince"

Had the most wonderful experience. I was pleasantly surprised by the friendliness of the staff, including housekeeping. Alma was thorough, friendly, kind. She always went the extra miles with personal touch.
Tiffany T
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Seguridad Javier Surez X"

Javier is the man! He took care of me and my friend at the beach. Hes a friendly guy. He brought us towels and oriented us. He was really great at helping us get whatever we needed. He speaks Spanish and English. The beach at Garza Blanca is awesome!
Armando H
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Javier Surez x y Tony garza blanca"

We loved the kindness and service of Javier and our waiter Tony. We recommend Garza Blanca and we loved the food and drinks. We stayed in Hotel Mousai and had a beautiful stay. The beach and the weather was amazing
Cassandra P
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Breakfast"

Javier provided amazing service. Best meal and breakfast service I have had during my stay at hotel mousai. Wonderful recommendations on food and beverage! My wife doesnt really like eggs and he knew exactly the right options.
91chasek
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Late night italian"

Great late evening family dinner. Shared pizza pasta and red wine. Food was excellent. Well made and cooked fresh to order. Service excellent including wine recommendation. A fun evening - we were looked after very well even though we were last dinners of the night.
407dss
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Incredible"

My husband and I had such a wonderful time during our stay at Hotel Mousai. The staff all went above and beyond to make sure our anniversary trip was 5 star. The resort is beautiful and our room was comfortable and very clean. We loved all the restaurants. The chef noodles at Dao and sushi rolls at Hiroshi were delicious! We had stellar service from the waitstaff and everyone that worked at the resort. Our favorite was the rooftop pool. That view is incredible! Juan, Mateo and Ricardo were excellent and took care of us on the North Tower. We hope to return one day and cannot stop talking about what a great time we had.
Joels X8847 Ob
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Eriberto"

Wow. Such a phenomenal experience! Eriberto was so sweet and made sure to make our moments in the NOI bar unforgettable. I highly recommend it! We are very much looking forward to coming back very soon!
Heatherl V2061 Rl
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Mr"

Amazing trip! Staff were all amazing, especially Eriberto who took care of us at the restaurant bar. Eriberto was so generous and invested in making sure we had the best experience possible.We look forward to coming back soon!
Jamiew U9005 Rv
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Delicious & Great Ambience"

My wife and I dined at Dao on the Mousai property and it was delicious. The ambience was the best off ask the restaurants on the property.They had a live flutist and the chef did a live handmade noodle demonstration.Our servers Alberto & Vero were knowledgeable, attentive and charming.Highly recommend.
Sobela01
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Garza Blanca / Bocados Steakhouse"

Martin, Rosalio & Juan ensured an awesome dining experience by creating a welcoming atmosphere, recommending excellent wine and menu options and anticipating the tables needs. Excellent conversation with this team throughout the evening as well. Looking forward to coming back to Bocados!
F3278 C Imichaell
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Javier Suarez x Garza blanca"

Javier was extremely helpful and kind, made sure we had everything we needed. Great drinks and a beautiful beach. Great place for vacation, amazing food and wonderful drinks. Great staff and service!Will definitely be back soon!!
Heatherl V2061 Rl
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Feel tranquil like you're staying in Costa Rica @ Hotel Mousai in Puerto Vallarta"

My wife and I wanted to have a quiet and peaceful vacation and we couldn't be happier that we had choosen Hotel Mousai for our 4-nights stay. The room is beautiful and modern with lights/drapes/music on/off at a touch of a button. We stayed on the South Tower (bldg 7) and all rooms have the view of the greenery of the mountains and the ocean. There's no direct access from our building but there's a trolley that will take you to Garza Blanca where you can swim at the beach and to the TierraLuna Gardens where you can shop.Best of all, Mr. Diego Mora, our butler, has assisted in all of our needs and he made sure our stay is pleasant all the way to the minute we were leaving the hotel.
Nguyen V 12
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Italian Dinner"

Kitchen had a slight mixup but the food was absolutely worth the wait. We tried a few of the meat dishes including lamb, pork, chicken. Would recommend all. The staff is extremely helpful and kind. Chef Francesco Cavicchi came out to personally update us on our food and check on us. Will be back. Food is one of a kind in Puerto Vallarta.
2reisner93
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Solid good experience"

Beautiful hotel. Room is posh and complimentary toiletries provided is a nice touch. Staff at restaurants were five stars all the way. Shout out to Giovani and Juan. Carlos is an excellent butler who checked in twice a day. He answered all questions with patience and professionalism. Infinity pool on north tower is breathtaking and service is excellent. The only negatives were the activities program listed a live DJ but in actuality, there was no DJ and staff seemed unaware of what was advertised . The larger negative was the experience upon arrival with the concierge who pushed aggressively the timeshare presentation. Despite declining, the next day, another concierge approached us and aggressively tried to push the presentation again and kept asking why we did not want to attend it . This pushy behavior unfortunately was so unpleasant and affected our overall experience. It made us want to avoid service by the concierges.
Lisa Y
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"The big 4-0"

What an amazing resort! From the moment your Beyer the gates, you realize youre in paradise. The staff was super attentive and friendly all over the property. Cant wait to return for another getaway!!
765jamaalm
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Dinner reservation."

Chefs kiss! My goodness if I could come here everyday, I would. Everyone was super nice and always made sure we had what we needed. The food was to die for. Bertín, Jerry, Mildret, José, Leo & Mauricio were amazing the entire time! It was such an amazing experience at the Noi restaurant and I hope that Im able to come back again!
Anelmuro123
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"FULL HONEST REVIEW"

My wife and I celebrated our 4 year anniversary at Mousai "The Suite" we stayed in was the Ultra Mousai Corner Suite and the views are unmatched. The Suite came with a Bulter named Ernesto. Ernesto went above and beyond to ensure that our stay was fantastic. He made dinner reservations, taxis reservations, etc. We did not have to lift a finger or have a worry thanks to him. I want to give a special thanks to him for making our stay. Definitely splurge on the Ultra Mousai corner suite and you will not be disappointed. The only negative is that the last two nights it seemed as if housekeeping got a bit tired and left essentials out the room such as face towels but other than that it was perfect. "The Food" we ate at DOA, Bacados, Banca Blue, the Roof Top, and Room Service. I'll start by saying nothing that we ate was nasty. Our favorite restaurant was Bacados. I will say that the restaurants at Garza Blanca did lack the outstanding service we received at Mousai. I feel that for the extra money for the Ultra Suite we should have the best table however that was not the case our last two nights dinning at Banca Blue and Bacados which was a disappointment. We felt ignored by the staff which was upsetting but we did not let it ruin our trip " The Roof Top" Mousai truly outdid themselves with the Rooftop pool. Everything about it is amazing. Our server JUAN had the best customer service hands down. Some people are nice because it's their job. He was amazing, personable, and went above and beyond because he truly cares! I am not sure why he is not a butler because the service he gave was hands down the best we received our entire stay. JUAN TRULY WARMED OUR HEARTS, he is passionate about the guest and because of him we will be returning. THANK YOU JUAN !!!
781angeliqueb
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"A few hiccups but would return"

Our arrival to the hotel started off a little rocky. We booked an ultra suite in the North tower. First, the push to talk to the activities concierge about a welcome package is annoying. The welcome package is really a way for the hotel to try to sell you tours and to try to get you to listen to their timeshare spiel. That is not what we expect at a five diamond resort. Second, we arrived to our room on the seventh floor and it was in total disrepair. The hot tub had dirty water in it and spewed water all over the balcony when it was turned on. The room smelled stale like it had not been used in awhile and was dusty. Also the room had water running out of the air conditioning vent. Mirror was also broken in the bathroom. We immediately called down to the front desk and asked to be moved. The maintenance person arrived to repair the hot tub but it wasnt until the second day that we were moved to another ultra suite on the eighth floor. The second room was very nice and had updated decor. Our butler Diego took care of moving all of our stuff to the new room. The food at the resort was excellent. We found the service at the restaurants and overall at the resort to be five diamond worthy. We were really impressed with rooftop pool menu, which was expansive. Lots of options. The food was always hot and served with a smile by the staff. We got exceptional service on the north rooftop pool from Mateo, Juan, and others. We also ate at Karuma. It was not included in our all inclusive package, but the atmosphere and service was exceptional. My husband had a great steak and I hade a fish dish. Both were very good. The Tierra Luna area where the restaurant is located is beautiful. Unique shops and worth experiencing the area. The hotel could improve its checkout process. The bills are in Spanish and the way charges are done is confusing. Further, when we were checking the charges we noticed that they had not given us our full resort credit and they had charged us for the broken mirror in our first room. When we told them that the mirror was already broken when we arrived the front desk person asked us, why didnt we report it. We reminded him that our first room was in total disrepair and not just the mirror and that we had report the state of the room as soon as we arrived!!!! We had to ask to see his supervisor to get the mirror removed from our bill and to get our full resort credit. Ismerelda, the supervisor, took care of removing the mirror and providing us with our full resort credit, with grace and professionalism, unlike the person at the front desk. Overall, the experience was good , with a couple of hiccups. Would return. Great couples retreat.
Passport52757551749
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"A Truly Exceptional Experience"

We booked an all inclusive suite in Mosai South and when we walked into the suite our jaws dropped, it was stunning. The balcony view is spectacular, complete with a huge hammock, comfortable chairs and our own jacuzzi tub. The room was incredibly spacious, huge bathroom and shower, plenty of closet space. We really loved how much technology was incorporated. an iPad controlled everything from curtain movement to integrated sound system with a ton of music choices. Room service was always efficient and timely. The food was outstanding except one meal. We especially enjoyed the rooftop pool, fantastic food and drinks with superb service. Standout service was provided by Jovana (our main concierge) as well as Victoria (rooftop pool concierge), Angel, Antonio, Memo, Marcelino, Alex and Gerardo at the South Tower Rooftop pool. A truly amazing experience, we cannot wait to go back. Lastly, the spa. Holy cow, that was fantastic! Hydrotherapy plus massage is a must.
Vader3263827
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Fine dining Italian"

Can not believe the wonderfulness we have experienced here! He is vegetarian and I am pescetarian and we have had enough options to come here twice in one week- each of us having different appetizers salads entrées and desserts each time! Normally service is what truly sets a restaurant at fine dining standards and this was no exception we were waited on with precision, professionalism , kindness and efficiency by our wonderful team of Bertin & Jerry at restaurant Noi at the beautiful hotel Mousai! Ask for them by name :)
905melanim
From Tripadvisor
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"Pre-Arrival Concierge - Victor Ruiz"

If my stay at Mousai, Puerto Vallerta is as great as Victor and all the help he has been so far...it is going to be amazing! He has helped with booking our private airport transportation, couples massages, romatic sunset beach dinner and our other dinner reservations and we are still 28 days away from arrival. I am looking forward to meeting him in person.
M6290 N Sjamiej
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Vacation Stay at Hotel Mousai- Staff at the Terrace"

Geovani, Karla, Nabile, Roberto, Christian and Luis were all so nice and provided excellent service all 6 days we ate breakfast there. We would highly recommend staying here for your next vacation. The food and (more importantly) the service was straight 5 stars!!!
Stephen S
From Tripadvisor
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"Excellent dinner and service!"

Angel and Alejandro were wonderful! The food was delicious and the setting was beautiful. We really enjoyed the prawn dumplings and the soft shell crab. If you like spicy then order the Szechuan prawns. 10/10 recommended!
Jessclark84
From Tripadvisor
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"Wonderful Anniversary Trip"

We went for our 15th Anniversary and this place did not disappoint. We upgraded to a ultra Suite and that was a nice touch and incredible view. The AI was definitely worth it for us and some of the best food and drinks weve had at a AI resort. Definitely want to give a shout-out to Diego at the rooftop bar. He made our trip extra special and was an amazing server with incredible service. Definitely try and sit in his section and you wont go without a drink or food the whole day.
Cole V
From Tripadvisor
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"Garza Blanca"

We absolutely loved our trip here for our honeymoon. The service was unbelievable, and every person cared to make our experience enjoyable. We especially appreciated the efforts of Bonnie, Javier, Gabriel, Tony, Danny, Mike and Alejandro. What a great place, we will definitely be back!
Sweetcheeks123456
From Tripadvisor
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"Great Stay!"

Weve been at Garza Blanca for 8 days and have loved our stay! They are very accommodating for food allergies/preferences and the staff has been great! Karla & Tony at the pool have been incredible. Great service, kind, and really made our time at the pool wonderful! Karla especially went out of her way to make our boys feel so special during our stay! Roberto also gave us great service at the pool. At Bocaderos, Juan was one of the best waiters we had at the restaurants for dinner!Overall, weve had a great experience & loved our vacation here!
Rs10999
From Tripadvisor
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"We will always come back!!"

Beautiful scenery, outstanding customer service, luxurious accommodations and a plethora of delicious cuisines. Garza Blanc did nothing short of enhance our experience in Puerto Vallarta. We will be back for more!!
248marjoriew
From Tripadvisor
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"Javier Surez X Garza Blanca Excellence at its best!!!"

Javier made sure we stayed safe at the beach and took care of us, he is super attentive and very polite! We loved it here, we recommend this place! We will be back, look for Javier, He will be the reason you come back to this beach!!!
Charles Glez
From Tripadvisor
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"Javier suarez x garza blanca maravilloso"

We came to visit PV and I must say that it was a beautiful experience! We came down to the beach and I was greeted by Javier. He was super nice and was very attentive. He made sure we were safe at all times at the beach and gave us everything we needed. We received the best service while we were at the beach. I highly recommend this place to anyone that wants to come and relax and have a good time! Thank you Javier for taking care of us and for that great service!!
Cylove2009
From Tripadvisor
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"Javier Suarez x securitys Garza Blanca"

Javier provided excellent service and security. He was kind, helpful and met all of our expectations and more! I felt well cared for and safe. Our stay was relaxing and beautiful. I highly recommend you vacation here in Puerto Vallarta at Garza Blanca! Gracias Javier!
Stacey R
From Tripadvisor
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"Fantastic childcare and staff"

We had an enjoyable stay at Garza Blanca with our three kids. Brizzet and Paulina who work at the kids club were phenomenal with our children. We had a group of 10 kids and they watched them in the kids club and babysat ALL of them in the evenings, along with Jaoda, and we couldn't have felt more reassured. They are loving, sweet, caring and great with communication. Our kids couldn't have been in better hands and they loved their time with them. Also, Veronica was our housekeeper and was exceptional - she came in daily and made our room so cozy, clean and brand new daily despite all the kids mess and chaos. We really appreciate all the extra TLC. Thank you!
Dimesyfordays
From Tripadvisor
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"Security Garza Blanca - Javier Suarez X"

Javier was a great help on the beach. The waves were dangerous while we visited but he kept us safe and explained when and where we could swim. He was kind and also worked hard even under the hot sun.
Taylorchew
From Tripadvisor
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"Best Butlers Ever!!"

Our family had an amazing time at Garza Blanca, Puerto Vallarta! Our butlers were Alejandro, Roberto, José, Felipe. Those men were so attentive and helpful! My family and I never wanted for anything that these guys didnt go above and beyond to provide. We cant wait for our next visit!
David O
From Tripadvisor
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"Javier is great!"

Javier was so helpful and nice! He kept us safe in the beach and his English was great, we even learned some Spanish. Despite the waves being crazy from the hurricane we had a lot of fun because of him. Thank you for having excellent service everywhere we go.
255aubreeh
From Tripadvisor
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"Security Garza blanca Javier Suarez X"

Today was a great experience!! Javier was very helpful today made use feel at home!He kept use up today with the events at the beach.I do you recommend!This will be a place to visit on the next trip!!
Companion176965
From Tripadvisor
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"Wine tasting and dinner in our penthouse!!!!"

FANTASTICO!!!! Everyone was absolutely perfect. One of the best experiences ive ever had and ive been through good ones. The service TOP NOTCH! The server Juan S. deserves the highest raise they can give. He made my group feel as good as they could, even moved unbrellas around to block the sun on our feet and we didnt even ask lol. Hike was fun, jet skis were super fun. Will comeback for sure!
Codyt560
From Tripadvisor
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"Thank you Garza Blanca & Javier Suarez X. of Seguridad!"

We love Garza Blanca and the amazing resort staff! Javier Suarez X. always make sure we have a wonderful, relaxing time. The beach and pools are beautiful and the food is excellent. We will absolutely be coming back to Garza Blanca as often as possible.
Jeffh123456
From Tripadvisor
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"Family vacation in PV"

Our favorite restaurants on the property are Hiroshi and Bocados. Mario, Alex, and Noemi are so nice and professional at Bocados, and we loved working with them! Do keep in mind that if your room is located in tower 4 or 5 you'll have about a 5 minute walk or have to wait for the shuttle to take you down to the beach, but you'll have access to more of the adult only restaurants, and have your own pool as well. Accommodations here are very impressive, and all the staff are extremely friendly and helpful, and we're looking forward to coming back here for a future stay!
Ramez Tripper
From Tripadvisor
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"Great food and impeccable service at Bocados"

Mario, Alex and Noemi were very attentive and provided excellent service at their breakfast...which was absolutely scrumptious! Can't wait to come back again. The view is also unbeatable. The best in Puerta vallerta. Don't miss out!
Huntingt0nb
From Tripadvisor
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"Incredible service from Karla!"

The accommodations were impeccable, clean and the staff were all conscientious about privacy, cleaning times and turn down times. Karla, who worked around the beach and pool area was especially nice and went above and beyond to ensure our entire group had everything needed to make the time at the pool or at dinner the most enjoyable possible. She reserved chairs, cabanas, organized activities, provided restaurant recommendations and always did it with a beautiful smile! Please make sure to meet Karla at this amazing location!
A7893 E Umarkb
From Tripadvisor
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"Wonderful experience!"

All the service that we have experienced at Garza Blanca Preserve and Resort has been top notch. Our poolside server, Roberto was attentive and fast! Our towel attendant at the pool, Karla, was friendly and helpful, our hiking guide Mike was amazing and kept us all safe for a beautiful trek, and our kayaking guide Diego did a wonderful job of keeping us informed and entertained for a beautiful complimentary excursion. This resort has been a wonderful place to stay.
V1978 B Ijessd
From Tripadvisor
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"Roberto-waiter"

Roberto was very attentive to our needs as we relaxed by the pool. He was friendly and took good care of us. He gave great suggestions for food and drink. He made our experience a great on here at Garza Blanca.
37terae
From Tripadvisor
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"Amazing views"

Great place to enjoy morning coffee!!! Had our first breakfast at Bocados restaurant. Mario and Arturo were great! Very attentive and nice. The view was amazing and the food was delicious. Will be coming back during the week for breakfast.
Arianao584
From Tripadvisor
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"Dan hotel mousai"

Such an amazing experience!! Gorgeous restaurant, great drinks and The food was excellent and so was the service! Alejandro and Eduardo were phenomenal. The chef even came to our table which was really nice.
258lynniem
From Tripadvisor
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"Beautiful Day at the Beach"

Javier Suarez X was fantastic and took care of us during our stay. He was very attentive and kept the beach and pool area safe and comfortable. He knew me by name and made sure my family and me had everything we needed. Thank you Javier and Garza Blanca!!
Will E
From Tripadvisor
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"Thanks to Carlos Ramos"

The service that Carlos Ramos provided to us was above and beyond. His attention to detail and kindness was greatly appreciated. The hotel is a dream come true and he made it even better. Everyone there is so wonderful.
Shilod779
From Tripadvisor
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"Dinner Service"

We had the best experience at NOI for dinner. The pizza with Giovani was excellent. Perhaps, the best meal of the night (Cacio y Pepe). We had wonderful service provided by Jose and Francisco. Pro tip, add tequila to the mocktail Di Gusto Turmeric and you wont be disappointed. Lastly, the head Chef Francesco was a great host and often checked up. It was a wonderful nightcap to celebration weekend! P.S. order the apple strudel. It will be fun.
Williamd R9472 Xn
From Tripadvisor
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"Amazing hotel Mousai experience"

Have been few time to Puerto Vallarta however Hotel Mousia is another level. The hotel, rooms, food and service is amazing. We had a minor hiccup at checkin however I already forgot that due to all other benefits.Roof top at North is definitely where you want to spend your time and especially ask for Diego. He will be attending you with delight and recommend best foods and drinks.Thanks Mousai tram for such great experience. Will definitely be back.
319shahriarr
From Tripadvisor
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"Great time"

This hotel is great. Me and my family had a lovely time dining at Noi. Notably, the Chef Francesco, Bertin and Miguel were lovely and we had a great time eating here. Would definitely recommend it to people who want to eat good food with great service.
Sirouss495
From Tripadvisor
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"DAO Restaurant at Hotel Mousai South Garza Blanca PV"

Had a wonderful dinner and experience at DAO restaurant. Our servers Angel and Coque-Xe were very knowledgeable, professional, and attentive. The master chef even came by our table. The food and cocktails exceeded our expectations. We will be back!
11 Robyn B
From Tripadvisor
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"Eriberto & Edgar"

The best in the business. Noi in Mousai South is the best bartending experience. From the states you expect your drinks to taste resort quality. But they go above and beyond with making them truly taste mixology quality. Better drinks than I have in America. Truly the best. Thank you.
731olivian
From Tripadvisor
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"Stay at Garza Blanca at Restaurant Dao"

Ivan and Alejandro were great with attending to our group of 10. They made sure everything went smooth and eating here was a great experience. Food was superb with different selections from appetizers to main entrees to dessert.
Rdvmanansala
From Tripadvisor
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"Honeymoon Trip of a Lifetime (Long Review)"

We just came back from a 2-week honeymoon stay at Hotel Mousai and wanted to share our amazing experience with others:First off, Hotel Mousai was not our first choice in terms of a place to stay for our honeymoon as we had already booked an Air BnB for the same amount of time but quickly found out it wasnt going to be the honeymoon experience we had wanted. The Air BnB itself was beautiful but it was too noisy and not relaxing having construction and noisy tenants next door so we set out to find the best hotel we could find and came across Hotel Mousai.It is part of the Garza Blanca chain of hotels owned by Tafer Group which is a Mexican-owned corporation (which we liked). It was definitely on the more expensive side for us compared to anything we had previously done but figured it was worth it for our once-in-a-lifetime trip. The hotel and staff did not disappoint us for the entire 2 weeks we were there. Everything was exceptional from the décor, the cuisine, and service. The hotel is very well constructed in terms of the attention to detail in the rooms and the artistic vibe that is present throughout the entire hotel. The ONLY complaint we had was that the room would make a crunching sound (similar to a plastic water bottle popping) when the sun would come out and hit the exterior of the building. It must have had something to do with the construction material and the temperature fluctuations, but it was quite annoying and, at times, made it difficult to rest. Everything else was fantastic about the building.We thought the food was excellent as well. Our favourite restaurant was Bocados Steakhouse because of the mussels and lamb (unbelievably tasty) as we did not try the steak there. For steak, we went slightly offsite (at Tierra Luna) to the paid restaurant called Karuma and we enjoyed a massive tomahawk steak which was delicious. The views and drinks are also amazing from there! We also really enjoyed the Japanese restaurant called Hiroshi as they had a beautiful view from the balcony, great drinks, and some amazing sushi. We like the Chinese restaurant (DAO), and the Italian (NOI) as well, but only ate there once each so we did not get as much of a taste for the items but had a great time and enjoyed the staff at both of them. Our least favourite place was the Mexican restaurant (Blanca Blue) as the food was not as nice or fancy as the other places, so we only went there once for dinner. The breakfast buffet there was amazing though and the handmade crepes and omelettes were delicious.One of our favourite parts of our stay here, however, was the amazing staff that we got to meet and know over our 2 weeks stay. Literally, everyone on site was friendly, warm, and helpful. They made you feel important and made it like you were home. If we could thank everyone individually we would but the list would be massive, so we have a few particular people that we want to note:The first is Carlos who was our butler for the entire time. Carlos is incredibly helpful, professional, and kind. He helped me with several things for my wife and was always available within a moments notice if we needed anything. I am certain the other butlers are just as good, but I highly recommend asking for Carlos as he made our trip that much easier and special. The guy is a rockstar at his job!The next people we would like to thank work at the concierge desk Jaaziel and Karen. Jaaziel was very friendly and personable with us from the day we arrived. He helped us with organizing things and giving suggestions of where to go around town. I enjoyed laughing with him and his personality made him a pleasure to have around us every day. We looked forward to seeing his smile in the mornings! Karen was also very kind and professional in her role. She was always available to help with whatever we needed and would go the extra mile to do so. We got to know them both throughout our stay here and can say they are very lovely human beings in general and we would visit again just to see them.Since we stayed in the South Tower, the restaurant in our lobby was NOI which is the Italian one. Almost every evening the piano player, Adel, would play beautiful music for everyone eating there and anyone in the lobby. He made the atmosphere feel classy, romantic, and elegant. The bar staff at the lobby bar were amazing and made some of the best cocktails we had our entire trip. Eriberto and the rest of the bartenders know their drinks and you can tell they appreciate their craft. Their attention to detail when making cocktails is excellent. I highly recommend getting a Smoked Old Fashioned from there or any one of their cocktails on the list. Even their mocktails were delicious! Jerry from NOI was also excellent and a great server and host to us. We had some great chats about whiskey and brandy, and he went above and beyond to make our even enjoyable.Mario, Javier, and Noemi at Bocados were also amazing and took great care of us every time we visited the restaurant and made our experience more than enjoyable.A few other mentions from the restaurants would be David and Vero from DAO which was the Chinese restaurant what a pleasant experience it was to have them there.Last, but certainly not least, all the staff on the rooftop bars were amazing. Stephanie was in South Tower almost every day we visited and would greet us with a smile. Alan was at South and then moved to North Tower but was a great guy who learned our names after only meeting for the first time. Really great team up there. There are many others from the team including hosts and servers, but we do not have everyones names unfortunately but would recommend all of them for excellent service.After all was said and done, we had an incredible trip to Puerto Vallarta and Hotel Mousai was a large part of that. It was the perfect place for a honeymoon trip as it was adults-only (in Hotel Mousai, not all of Garza Blanca), unbelievably fancy, and brought us peace and quiet throughout our stay. Thank you to everyone there that made it a trip of a lifetime for both of us.
Markk K3343 Um
From Tripadvisor
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"Awesome service"

Great hospitality proved by all the staff at Hotel Hausai .. we were there to celebrate our 20th anniversary and had best experience, food at Awesome, but staff was wonderful. Like to take Katie in Lobby , Roof Top staff - Edgar, Carlos, Ignacio, Sthepany, Alejandro and Ramon.. Deniz Lopez (Turndown) for making our experience unforgettable, Only thing we think the resort was missing in entertainment. There was no entertainment at all for all 5 days we stayed there
Samanb783
From Tripadvisor
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"This is our favorite in PV!!"

We had a fabulous experience. Everyone on staff went above and beyond to ensure our needs were met. Our room was amazing and the view was breathtaking. There is a wonderful selection of restaurants to choose from, and the food was outstanding
Wanderer259536
From Tripadvisor
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"Excellent Service!"

Hubby and I ate dinner at NOI. The restaurant is beautiful, clean and comfortable. The staff are welcoming, friendly and very patient. So me and hubby's idea of Italian cuisine is limited to New York Italian food. Chicken or Eggplant Parmigian, Pasta, Sausage, meatsauce etc. We tried different food for us, a delicious antipaso that was beautifully plated. We also tried a warm lentil salad with Shrimp, also very good and beautifully plated. Our soup was a cream of pumpkin, delicious. For the main course, hubby got the lamb shank and I got sea bass with asparagus. I liked mine, hubby didn't like his. The staff were so attentive. Shout out to Alex who was so pleasant and patient with us as we tried wines, cocktails etc. Thank you to Miguel, Beitin, Gustavo, Noe and Jose who went out of their way to aim to please us. The Supervisor came out to check on hubby to see why he didn't like his dish and find out how he could accommodate him.Dessert was great! During our time there a young man played the piano. It was a very enjoyable time, with wonderful staff and good food.
Maps29693
From Tripadvisor
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"Hands down, amazing Italian"

Our servers Berlin and Alex were awesome. They made out experience unique and memorable. We got a pizza and musselsFor an appetizer. Amazing. Tried the pumpkin purée soup, and it did not disappoint. Alex suggested the apple dessert. It was epic!
Christinac235
From Tripadvisor
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"Come here if you're looking for pure relaxation and excellent service."

Hotel Mousai is an experience without comparison or parallel. From the moment you arrive the level of care provided by the hotel staff will leave you in amazement. The excellent dinning, rooftop experiences, and cleanliness of the rooms were only a few things that made the stay both impressive and memorable. I would really like to thank Mildred, Gustavo, Diego, Bertin, Jose, Lupita, Katy, Geovani, Yessenia, Arturo, Alex, Edgar, and the Ricardos for really taking care of myself and three friends. While the hotel and its amenities are amazing it's the staff that really made the experience worthwhile.
Creighton B
From Tripadvisor
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"Romantic Puerto Vallarta Hotel Mousai"

Our 35th anniversary at the luxurious hotel Mousai was outstanding. We upgraded to a Junior Suite with Jacuzzi overlooking the bay. Carlos at the rooftop pool provided exceptional service. A must stay while in PV.
Where To Next 711
From Tripadvisor
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"Hotel Mousai"

This place is a must stay. My bf and I stayed here for our anniversary vacation and every single employee was very helpful and friendly. Our butler Carlos Ramos was very helpful and made sure our stay was excellent. I recommend this hotel to anyone looking for a place to stay in Puerto Vallarta.
J9carluen
From Tripadvisor
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"Best restaurant ever"

I had a lovely experience at Dao restaurant thanks to Alejandro Diaz and Eduardo Lopez. They were so helpful, funny, amazing, and made my experience unforgettable. The food was incredible. Will definitely come back!!!!
Michelle M
From Tripadvisor
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"Wonderful Resort, Amenities and Service"

One of our Bellman went out of his way to help us. Victor Leyva used his own time to help us search for a collectible item we wanted. He found it for us, and did not ask us for any favors. All the service persons, from the front desk to room service, and hospitality were excellent. The rooms was so nice, the restaurants were excellent, and the property was well kept. We enjoyed it so much. Angel and Veronica our servers at Dao (Chinese Restaurant) were excellent. The chef Quan came out to greet us personally. At Bocados (Steak House), Richard, Juan, and Xavier served us. We learned Caeser salad was invented in Mexico by a chef named Ceaser. The cuisine was delicious in Dao, Bocados, and Bianca Blue. We are already thinking of when we will return to Puerto Vallarata and the Mousai of Garza Blanca.
Vastinew
From Tripadvisor
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"Best Resort with the best food and best servers!!!"

Love this resort come here every year!! Best server is Jovani! Hes so friendly and provides what he can. Best server to wake up to in the Terrace restaurant. The people here are so genuine and friendly. The people here know how to take care of you. Cant wait to come back next year!
Stardustbing
From Tripadvisor
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"Terrace at Hotel Mousai"

Geovanni was a great server at the Terrace. He was very attentive and made sure we had everything we wanted. Christian was also a fantastic server. He served me on my first morning at Hotel Mousai and immediately made me feel welcomed.
Cindyrose10
From Tripadvisor
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"Beautiful resort and top notch service!"

The service level at Garza Blanca PV is outstanding! Each employee you pass makes you feel important and respected. Roberto, pool server, is amazing, energetic, happy, and top notch service. Pedro, Blanca Blue is so talented and outstanding!
375tracif
From Tripadvisor
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"Blanca Blue for the win! Amazing restaurant! Highly recommend this as your go to place when you first arrive."

Angel was an amazing waiter at Blanca Blue. He was very personable and recommended great food choices along with tequilas. Highly recommend this restaurant. Food and views were amazing! This made the perfect first dinner here at the Garza Blaca!
Ashley S
From Tripadvisor
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"Best Vacation Experience"

This resort is so beautiful and the service is amazing! All the employees do their best to make sure you have the best experience. Our housekeeper Alma was so great she would leave fresh flowers in our room and leave towel animals that our kids really enjoyed. We will definitely be making plans to come back again.
Courtneyb Q6851 Yt
From Tripadvisor
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"Best restaurant in the hotel!"

One of the best restaurants in the hotel.. if not the best! They make you feel super conf. And quickly care for your every need. Special thanks to Alan, Javier, and Arthuro for all the love
Alanjoon
From Tripadvisor
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"Food and Service"

Food and service is above and beyond. Alan and Alex were very attentive and helpful while eating at Bocados. We asked for recommendations and all of their recommendations were great! There was a chef special that they were kind enough to let us try and it surpassed our expectations!
Donde Esta El Bar34
From Tripadvisor
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"Bocados steak house at Hotel Mousai"

Everywhere the service at Hotel Mousai is excellent, however, the service at Bocados goes above and beyond. With the servers Alex and Mario being exceptionally great. They truly treated us like family and in some cases better than family. They made our 9th anniversary trip one to remember as well as one that will be hard to top. I cannot wait to return in the years to come.
41randyt
From Tripadvisor
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"Outstanding Vacation!"

This was our first trip to Garza Blanca, but won't be our last. The property is beautiful, sitting on a hill, seemingly in the middle of the forest, especially when you're in the higher buildings. The location is stunning.We stayed in the main building, which is where the main pool and lobby are located. It was incredibly convenient since we had small children: the pool and the restaurant, where we chose to have breakfast at each day were only steps away. Our room was a three bedroom suite, which was huge and expansive. The furniture was beautiful, clean and in good shape. The mattresses were incredibly comfortable. Our room had an unfortunate noise three times daily: 5:30 am, 5 pm and 11:15 pm the staff busses dropped off and picked up staff members. For the rooms on that side of the hotel (north, I believe), we were woken to that reverse beeping multiple times a day. Not good, and something I think they should work on finding a solution to. My biggest concern with the room was a safety issue and highly concerning with small children: it was almost impossible for the sliding glass doors to be locked. The mechanisms were definitely not okay; even the staff struggled to get them to work. In the end, we chose to have the curtains all closed at all times, which was our best solution to not draw attention from the kids. In my opinion, this could be a deal-breaker for families with small children.The housekeeping staff was probably the most impressive I've experienced in years and years. Everything was spotless, every single day. There was also nightly turn-down service, which was great with tramping in sand from the beach in the afternoons, showers before dinner, etc. Aracelli was our housekeeper and couldn't have done a better job.Our package came with butler service. After settling us in, asking us our needs and taking a standing breakfast order for the kids, they were available for whatever needs or questions I had during the week. Roberto, Felipe, Fernando and Jose seemed to be right around the corner whenever we needed anything, or just to check in on us.We chose to have an in-room dining experience with the chefs of Blanca Blue. Chefs Gabino and Antonio, along with Jose, our waiter, and Jose, our butler, came in, set up, cooked and served one of the best meals we've had anywhere in the world. They asked us what we wanted to eat and we decided to give them license to create a meal that inspired them. And it was amazing! This, we will remember for a long time to come.The pool is where we spent most of our time, since we had young children. Once again, the service was over the top! Roberto and Alex seemed to be there every day and memorized what each person in the family liked to eat and drink. It was just a really lovely way to spend each day. Unfortunately, the beach service didn't meet the same standard as the pool service. I only went down once to relax, but struggled to find someone to get a towel from or a drink (almost an hour).We did spend an afternoon at the spa, and it was wonderful. The massage was great, and the hydrotherapy beforehand was such a treat. We are still talking about that experience.Not only is this property beautiful, but the service is what makes Garza Blanca a 5 star experience.
Donna S
From Tripadvisor
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"Fantastic place for a family trip!"

Beach in the front, jungle in the back. We fell asleep to waves crashing and snorkeled right in front of the hotel every day (crystal clear and so many incredible fish)! Our family loved the snorkel tour out to the arches and also loved the rainforest hike to the swimming hole. We ventured outside of the resort a couple days (deep sea fishing and Vallarta Adventure zip lining) but otherwise just enjoyed Garza. Every staff member was so kind and friendly. But ESPECIALLY Alex (the poolside server who was incredible, got our food out quick and always accurate, and so professional and enjoyable to be around. Also our kids LOVED Diego by the snorkels. He made their day so much fun and was so energetic and silly. He was a highlight for them. We also loved Oswaldo, who was so helpful and friendly. He led our stretching class, helped down by the beach, and took some amazing family pics for us before we left. Thanks Oswaldo!We just got home today and were so sad to have to leave paradise.
495riank
From Tripadvisor
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"Luxurious, safe resort with great service + terrible food"

My husband and I went to Garza Blanca for our honeymoon. We booked our reservation direct through the site and got exactly what we paid for -- Oceanfront Honeymoon Suite. The pictures didn't do the room justice - our view was extraordinary, private and grand. We were right over the beach and left our patio doors open most nights to fall asleep to the waves.The service, from the moment we arrived, was incredible. Our concierge handled all of our bookings and excursions from the moment we arrived. I tend to research places and activities before I travel, but I didn't really need to, to be honest. Our concierge handled everything for us once we arrived. We're both sober, but got an all inclusive package in the name of ease. It was our first time in Puerto Vallarta, as well as Garza Blanca, so here's what I'd note for anyone else making the decision:1. Everything that's included by default is great - the kayaks, hikes, etc,... are rad. The pools are lovely, the views are present everywhere. The service is outstanding - anything we asked for, if they had it, we got and quickly. Folks were incredibly responsive and gracious.2. Skip the upsells, including the time share pitch - The massages, paid driver from the airport, even with the discounts of pre-paying or with the timeshare pitch, aren't worth it. Massages at Garza Blanca are $150+ per person vs $40-70 at the best spas in town. An Uber from the airport is less than $20 USD vs the "pre paid private car" they offer for $110 USD in advance of the airport.We didn't find the time share presentation pushy. We've both been sales people and saw them as folks trying to close a sale. 3. The food was Instagram worthy, but was terrible to eat - We opted for an all inclusive package because we wanted the ease. But the food at GB was all over the place - if it hadnt been included already we would have been livid. Trust - everything was served and played beautifully, but half the meals felt like theyd been prepared by people who'd read descriptions of the food vs eaten it. Breakfast was good, but room service was a total crap shoot and the only decent dinners were at Hiroshi and the Steakhouse. The snacks at the mall were convenient, wildly over priced, and limited, but they suited in a pinch.Once we ventured into town (a $5 USD Uber ride and 15-20 mins), the food was incredible. Coco's had an amazing breakfast and Tintoque was one of the most extraordinary upscale meals we've had in years. The street food on the Boardwalk was lovely. Overall: the room + hotel was incredible and worth every penny. The experiences, like the kayaks + pool, were great and we strongly recommend them. If we did it again, we'd absolutely consider staying at GB again, but we would treat it solely as a hotel + would have all of our meals and services in town at better quality, for a lower price.
Ariannat307
From Tripadvisor
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"Bocados: gorgeous views and outstanding breakfast"

The restaurant sits on the hill side above the beach. The tropical views of the ocean, the Puerto Vallarta coast, and Los Arcos islands are just gorgeous. We had breakfast here and the food is outstanding. Overall a wonderful place to relax and enjoy the views and food.
297hongh
From Tripadvisor
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"Beautiful Garza Blanca Puerto Vallarta"

I love coming here Its been more than 10 years that we visit this place and we always have a lot of fun . Mario an Arturo thank for your attention an service at Bocados!! If you have the chance, come to Garza Blanca
Liliibarra06
From Tripadvisor
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"Luxury and Nature"

This gorgeous place has a fantastic staff that goes above and beyond. The breathtaking landscape pairs luxury with a conscious, eco-friendly theme. Special thanks to all the employees at Garza Blanca but especially to Javier (security and waiter), Diego, Alma, Roberto (waiter and Butler), Jorge, Alex, Francisco, Rogelio, Christian, Oswaldo, and Aldo. Fantastic food and fun activities! Best Family/friends' vacation.
Jorge M
From Tripadvisor
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"Javier & Victor"

My girlfriend and I had breakfast at Bocados. They took excellent care and were attentive to my every need. It was a special breakfast where I proposed to my now fiancé. They made the whole breakfast and proposal experience perfect from start to finish. Hats off to two of the best staff we had help us on our trip. Thank you Victor & Javier. Hope to see you again soon!
334joeyp
From Tripadvisor
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"Restaurant Rooftop at Mousai Torre north"

They are very nice!!!the best service at whole resort, Juan, Miguel,Jennifer,Alan,Ricardo,are really nice with us, I recomend them , the food is really good, and drinks too.....we planning to come back one day.
R178 V Qramonam
From Tripadvisor
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"Best stay ever!!!"

We visited Garza Blanca from July 20-24, 2022. This has to be my favorite hotel so far. The customer service was beyond my expectations. Starting from the rooms, they were so clean and we had everything we needed thanks to Alma who took care of us from day one. She was so sweet, we even got a bottle of champagne I felt like a Queen! She was always available for anything we needed. The customer service all around the pools and ocean was excellent! Alvaro, Juan and Antonio helped our stay to be unforgettable with their kindness. Not to mention the attention I received when I got sick. I was able to get medical attention by a very knowledgeable and caring Doctor. Thank you once again for making our stay the best ever! See you soon
China8500
From Tripadvisor
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"Service at Bocadas"

Amazing service! Our waiter Mario and Noemi were suburb. Friendly, attentive, gave great recommendations! The place itself had a spectacular view all around and the food was well served, tasteful, and filling!
Kimmberlyanne
From Tripadvisor
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"Cannot Recommend Enough!"

My wife and I had never been on a resort vacation before, and this stay at Garza Blanca Puerto Vallarta might have ruined us for all other vacations. The staff were genuinely friendly and helpful, and the level of service was just perfect. In between hammock naps, amazing food and cocktails, and reading by the infinity pool, we really enjoyed the excursions Hotel Garza provided. Kayaking with Diego and the mountain hike with Jay were so much fun (and enough of a workout to justify a large brunch afterwards). After six beautiful nights in paradise, we were sad to go home. To the wonderful hotel staff: muchísimas gracias a todos - nos vamos a volver pronto! :) Sinceramente, Rebecca y Jessica
Jessica M
From Tripadvisor
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"Husband and Wife Loving the Service poolside from ALEX!!! Thank you for taking such good care of us at the beach pool <3"

This was a great day at the beach pool! Alex was our host / server at the pool and he was awesome! He made our day! The place was busy with families and couples at the beach pool and you would never know it - Alex was so good!!!
Mr Prim And Jenna
From Tripadvisor
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"Paradise!!"

Blanca Blue for lunch is Amazing. Muchas Gracias " Jorge and Alan " excellent food recommendations and service!! The View, Service and Food just top notch. Will definitely be looking forward to coming back .
Firzt1up
From Tripadvisor
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"Love this hotel!"

The hotel was great, the rooms were clean and large . The staff was very friendly and accommodating. The food and drinks were great too. Arturo and Angel, the rooftop waiters were wonderful!! We had such a good time, well definitely be back!
Expedition563618
From Tripadvisor
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"Hotel Mousai"

Stayed here for our third time. We stayed in the new tower and loved the new decor and rooms. Service was great during our stay and so relaxing! Alicia assisted with cleaning up our room and did a fantastic job! She was on it. Luis Gabriel Verduzco was the most personable and kind waiter. Great service, friendly, and kind. The rooftop pool and gym was great and we also visited the original tower. As it was storming some nights I wouldve loved to see an indoor bar open as another option. That was the only downside. Come visit! The trolly rides, hikes, and food is phenomenal.
B1061 O Mcquinn
From Tripadvisor
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"Amazing"

Truly the most amazing resort and hotel and the best Italian restaurant and the best food I've ever had. Chef Francesco was so kind and had amazing food, from the appetizers to the dessert. I will be dreaming about this food specifically the panna cota! To die for. I truly recommend for everyone coming out to hotel mousai. Graze Mille and Gabriel Jose were also fantastic, amazing waiters, kind, social and explained the food and answered every question we had. Thank you again.
229albinah
From Tripadvisor
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"Wonderful!!"

We had an amazing time at Mousai! First off, the staff was incredible (special thanks to Arturo!), drinks were yummy, and the grounds were gorgeous. Highly highly recommend!! We will definitely be returning :)
Rojeank
From Tripadvisor
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"Birthday Celebration"

Antonio at the Rooftop Mosero was amazing!!! He was very friendly and took pride in his job!!! Hotel Mousai is one of the best places we have been to! Great food, great scenery and amazing staff! We will definitely be back!!! Thanks for an amazing trip!!!
Neikas2022
From Tripadvisor
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"Laura 50+2 birthday bash"

Best trip ever. This hotel is amazing and the service from everybody was top notch.. The one who did exceptional was Carlos Ramos. We will definitely be back. I think we will make this an annual visit to this hotel.
E8619 E Mericr
From Tripadvisor
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"Highly recommend"

We had such a wonderful stay at Hotel Mousai. The rooftop pool was our favorite. It was so fun to meet other vacationers from all over while enjoying the beautiful view at the rooftop. The food and drinks were fabulous and the service was exceptional. A special shout-out to Juan Santillan who went above and beyond to accommodate us. The entire staff was wonderful and I wish I remembered more names of the ones that stood out but well be back!
587frana
From Tripadvisor
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"Best trip ever"

This particular stay was our best yet! Carlos Ramos, our butler in the south tower suites, was absolutely amazing. We will 100% be back again. We had a a group of 12 and everything was arranged for all of our excursions and reservations. We cant thank you enough carlos! Such a beautiful property as well.
Aleycat99
From Tripadvisor
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"Panoramic views at a relaxing rooftop pool"

This hotel is wonderful. As it should be. The call out is undeniably Arturo. Arturo, our server on the rooftop, was sweet, funny, and grossly attentive. This review is for him because I dont read good reviews. And nor should you Karen
Going Somewhere1777
From Tripadvisor
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"Great service at Mousai rooftop!"

Gerardo at the rooftop pool at Mousai in Puerto Vallarta was the best. He was kind, funny and fast. He was a pleasure to speak to, and provided some great tips. We had a great time there. Not only is the bar up there really cool overall, but having someone like Gerardo serve our drinks was a the best!
Edwinkara11
From Tripadvisor
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"Magical Property"

I've stayed here twice now, and I love this property and the people who work here. I've stayed in a number of different types of rooms, as well, and all of them are lovely. One thing I will say is that visitors should expect to get the room you paid for and not any complimentary upgrade like you get elsewhere. Here, you guy what you pay for. That said, the rooms are lovely, and the roof top pool is amazing, with perfect service, including Angel, a terrific server. Ricardo L., the bellboy at the front of the North Tower is terrific, too. They go above and beyond in trying to ensure amazing customer service.
Mdlesq
From Tripadvisor
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"Birthday Celebration"

First time vacation/Birthday & what can I say . WOW everything was perfect . They think of everything here at Mousai . From the beginning there was nothing I needed or wanted . I will definitely come again . Thank you Carlos & staff for making my stay the best . Dont doubt in booking you wont regret . On a side note its Adults Only
Dj Bullitt
From Tripadvisor
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"Birthday Trip was a 10/10"

We had a wonderful stay at Hotel Mousai North Tower! Our favorite parts of our trip was our excursion day to canopy river where we did zip lining and ATV rides, our spa (Erika and Maria were absolutely exceptional), and our beach day where we rode paddle boards and drank pina coladas out of coconuts. We had amazing meal service (special shout-out to Geovani, Christian, and Nabile at breakfast & Xavier and Estaban - our servers at Bocados who went above and beyond on my birthday as well as our last evening). Our concierge (Liz and Katy) were absolutely phenomenal at arranging our reservations, our transportation, and just going the extra mile to make our trip amazing. The only thing I would suggest to avoid is the timeshare spill, we did it for discounts to our excursions and in hindsight wish we wouldve just paid full for the excursions and got those 4-5 hours of time back. Mark was our timeshare guy and he was extremely rude and made several comments that were distasteful. It sounds good to get the discount but I promise its not worth it ha! All in all, our trip was phenomenal!
Tormor1309
From Tripadvisor
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"Wonderful Honeymoon at Hotel Mousai!"

We traveled to Hotel Mousai in late July for our honeymoon. We stayed 5 nights and had a truly incredible time. I cannot wait to go back! Room: We stayed in a South Tower Ultra Corner suite. The room was huge with big beautiful windows on 3/4 sides. The wrap around balcony was so nice and had plenty of space. We loved the hot tub and hammock and used both just about every day. The Ultra suites are located in higher floors, which I think is a must in the south tower as there are 2 other towers (north tower Mousai and one of the Garza Blanca towers) between the south tower and the ocean. It did seem like overall the north tower rooms probably have better views, but the south tower is newer and a maybe little bit nicer according to others guests we spoke with, but I cant verify that. Butler: The Ultra suites do come with a butler, but admittedly we didnt use ours very much since we made most of our dinner reservations with the concierge prior to and upon arrival. Our butler was Moises, and he was incredibly nice and easy to get a hold of. While we didnt really need him for anything, he did check in with us regularly to make sure we were doing well and enjoying our stay. He was happy to make a dinner reservation for us when we needed it.Pool: The rooftop pool was amazing and probably my favorite part of the resort and the trip. They offer comfy, shaded lounge chairs all around the pool, and serve drinks and lunch starting at 11am. We did find that we had to get up there around 11 to make sure we got a spot at the pool. The view is spectacular, food is really good (we loved the guacamole, pico, burrito and popcorn chicken) and drinks were wonderful as well. The service at the pool was also amazing - our main server for two of the days was Ignacio - who was wonderful. I also need to shout out Mateo, Arturo and Ricardo on the rooftop staff who were also so friendly and attentive. We checked out the rooftop pools on both the north and south tower, which are accessible no matter which tower you stay in. The views are beautiful at both, but the north tower is more pure ocean without the jungle/shore view. The north tower also seemed just a little quieter. Restaurants: We dined at every restaurant on the property (which includes the restaurants at Garza Blanca) with the exception of Aqua Zul at the Garza Blanca pool. All were very good and have really nice atmospheres and views. The breakfast buffet at Blanca Blue was wonderful and had a great variety of options. We also really enjoyed the atmosphere and views at Hiroshi and The Terrace for breakfast. The French toast (available at both) was probably the best Ive ever had. We ate lunch at the pool every day, so I cant speak to any other restaurants for lunch, but as mentioned previously, the food at the rooftop pool was great.We ate dinner at Bocados (steakhouse) twice. The steak was delicious, leek and potato soup was amazing and the sides were also really good. Our servers there were Juan, Ricardo, Martin, Jhanko and Antonio. Each one helped make our time there incredible.The Italian restaurant, Noi, was also excellent. They offered homemade pastas and pizzas that were so incredibly good. I loved the ravioli and the Cacio e Pepe pizza. Chef Francesco Cavicchi does a wonderful job and was kind enough to stop by our table and check on us.Dao was my husbands favorite. We ordered the chicken lettuce wraps, vegetable spring rolls and fried rice for starters and they were all SO good. The Kung Pao chicken was also delicious. Spa: We booked the Soul Connection couples massage and it was wonderful! We were also able to arrive 1 hr before our massage to do a hydrotherapy circuit beforehand, which neither of us had done before and really enjoyed! Weather: We were there during the rainy season, which sounded a little scary but honestly wasnt bad at all. It did rain every day, but usually only in the late afternoon/evening. Most of the day was beautiful and sunny, just hot and humid. The rain came typically around dinner time when we were ready to be inside or at least covered for the evening. I really dont have any negatives to share other than maybe to come a different time if you are opposed to high heat/humidity. Otherwise Id recommend Hotel Mousai to anyone. It was wonderful and probably the best service Ive experienced anywhere.
Sfess826
From Tripadvisor
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"Impeccable Service!"

My husband and I took a much needed break at Hotel Mousai. From the moment we arrived, we were treated like family by their entire staff. The rooftop pools are absolutely dreamy- we never wanted to leave! A special thank you to Nathaly at the front desk, Rosy our concierge and Ricardo and Ramon, the bell boys. Mario was a great waiter at Bocados and the roof top and lobby bar teams were great as well!
Dczdairy
From Tripadvisor
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"Amazing place to stay!"

This hotel is beautiful and the view is spectacular. The best thing about the hotel is the service! Every need is met before you even ask. Our butler Moises is the best! He has checked on us continuously and gone above and beyond to meet our every need!!
Mikif21
From Tripadvisor
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"5 star experience!"

David & Veronica were terrific. Chef personally came out and spoke to us. Everybody was so friendly from start to finish! Not to mention food was remarkable. Mousai did an amazing job at exceeding our expectations yet again
Nonam938
From Tripadvisor
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"Perfect couples getaway. Super sexy hotel"

Hotel Mousai is absolutely one of the best resorts Ive been too, hands down. I would go back 1000X. The staff was extremely friendly and genuinely wanted to accommodate us as much as possible. We stayed at the south tower which is the new one. Holy smokes Batman, this place is so modern and extremely sexy. And just wait until you get to the room, talk about setting the mood! Its decorated extremely modern and everything is perfect for a getaway with your spouse/partner. The chair in the bathroom was my favorite, youll figure it out when you get there. The jacuzzi outside was perfect for a little private skinny dipping. The view was amazing. The food at this resort is my absolute favorite. Room service option are great. Room service was slow most of the time not always. One day we ordered at 10 and didnt get it until past midnight. Rooftop staff was amazing, thank you Luis, Carlos and Yessenia for keeping us hydrated and fed the whole time. The timeshare presentation sales man was great but his boss the sales manager was pushy and made me feel uncomfortable so I walked out. I dont intend on buying a timeshare but I do intend on buying an apartment there. The spa was great and very professional. Im going to visit many more times to come. Thank you for the great time.
Josue P77
From Tripadvisor
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"Esteban"

The service was excellent 5 stars the food was 5 stars. Cooked to perfection, great atmosphere.Thanks Estevan & Martin for remembering our anniversary! Highly recommended. Well see you very soon! Hopefully it wont be raining, and there will be some dry aged steak!
Darylw945
From Tripadvisor
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"Our Favorite Restaurant in the World"

This is our 3rd trip to Garza Blanca and Blanca Blue. This time celebrating our honeymoon. Angel and Luis went above and beyond to make our dinner special. Our favorite experience is the Mexican coffee as an after dinner drink. Angel really puts on a show!
Bergin182
From Tripadvisor
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"Beyond happy to celebrate my birthday here!"

We came to this beautiful place for my birthday! This is only day 2 and I am overly excited to see whats next for the remaining of our trip. Bocados is everything and more! Amazing food!!! Amazing views!!!! Thank you so much Alan and Andres!!!! #bocados
Keeta D
From Tripadvisor
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"Bocados Mario and Alex"

The service we received from Mario and Alex at Bocados was excellent! I loved that they all work together to ensure everything was perfect for my family. The food was hot and delicious. We have been coming to bocados for breakfast and dinner, I will recommend them 10/10!
Julio F
From Tripadvisor
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"Great Place!"

Great food at Bocados! Awesome service with Alan and Andre. There guys are very respectful and take care of the hangry kids for me! They come by often to check if we need anything. Refill coffee, bring us more bread, etc. very appreciate their service.
Corinne Dublin Usa
From Tripadvisor
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"Private Romantic Dinner"

Gustavo was our server during the romantic dinner. We had an amazing time. The service was amazing, food delicious and the Mexican coffee presentation was fantastic. We definitely recommend If you come to Garza Blanca that you do the dinner on the beach.
L5606 T Schristinag
From Tripadvisor
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"Honeymoon perfection!!"

We stayed here for our honeymoon! We stayed 8 days with the all inclusive package, in a honeymoon suite ocean view. It was BEAUTIFUL!! This hotel is the absolute best! We felt like royalty here. Alex was our personal concierge and he was amazing! He made sure we had everything we wanted booked for each day. All their restaurants are top tier. Our favorite was Hiroshi sushi restaurant. Amazing food and amazing views. We did the ATV excursion & it was so much fun, highly recommend! Everyone is nice & helpful. All the serves at the pool we were so nice & made sure you had a fun time! We will back again next year!
320brianap
From Tripadvisor
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"Birthday dinner"

Spent my birthday here and it was lovely! Great service, great food and dessert was delicious! Esteban was great! We will definitely come back to visit. Also, the sunset views are fantastic from this location.
817heatherq
From Tripadvisor
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"Blanca Blue"

My wife and I had a fantastic dinner experience! We had an amazing waiter team of Angel and Victor. I would highly recommend requesting Angel. Even told us about the Mexican coffee which was delicious.
Adamf573
From Tripadvisor
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"Fabulous"

Bocados was one of our favorite restaurants. Alan, Victor, & Andres are great. The service throughout the entire resort is second to none. Mike is a jack of all trades and is the best at all of them. Bonnie is super sweet and helpful, and knows all the answers. The beach is beautiful, the pools are gorgeous, the food is great but the service and friendliness of the staff is what will bring us back here again!
Heatherwest01
From Tripadvisor
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"Anniversary dinner at Hotel Mousai"

On our second night we scheduled a romantic dinner on the beach. It was truly exceptional! Our waiter, Gustavo, was engaging and attentive without being intrusive- an art form. We were introduced to an after dinner Mexican coffee - coffee, tequila, Kaluah and Baileys- it came with quite a show! If the rest of trip is this good, it will be a home run!
Rlewins
From Tripadvisor
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"Garza Blanca - PVR Bocados"

Excellent steak and lamb dinner! We came to the steak house sevarl times while we were in Garza Blanca. Jhanko and Martin provided phenomenal service to my family and me.Good good peoples I cant wait to come back next year!
Hardemb
From Tripadvisor
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"Garza Blanco"

Breakfast service was awesome at Bocados. Alan and Victor were exceptional. The food was quick and had great taste. I cannot praise them enough for their efforts. I cannot wait to go back and try something different.
Brock32 M
From Tripadvisor
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"Simply the best!"

We had an incredible 6 days at Garza Blanca. The views are stunning from all over the resort, the suites are beautiful, comfortable, spacious, and complete with washer and dryer. The amenities and provisions are incredible, but what makes this place truly spectacular is the hard-working, attentive, genuine care of the staff. Housekeeping by Abigail and Marisol always caught our attention and left us smiling! On a daily basis, the gentlemen at the pools of Tower 5 (Juan, Moses, and Tony) and the main lobby (Gerardo and Tito) took such wonderful care of us. Thank you all for EVERYTHING! We enjoyed several dishes and specialty drinks from each of the restaurants we visited but were especially blown away by the gentleman of Bocados. Jhanko was one of the best, most attentive servers we have ever had anywhere. Special thanks as well to Antonio, Javier, Pedro, Esteban, Rosalio, Ricardo, Fabian, Xavier, Ivan, & Ruben. We also absolutely adored the lovely saxophone player. The only aspect we felt was lacking a bit was the trolley service - timing was somewhat inconsistent and could be improved by adding one or two trolleys, however all of the drivers were lovely and helpful. Thank you to the bellboys who assisted us on several occasions in getting us to where we needed to be - Victor, Joel, & Miguel. We also wanted to extend our graciousness and well-wishes to Dr. Rivas in Tower 4 who took such great care of my sister when we had to stop in quite late on our last evening. There are countless other names who made our stay special and unforgettable that we are equally as grateful for. Thank you all. Keep up the great work and God bless you all :)
Hollyh137
From Tripadvisor
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"Bocado breakfast review"

Alex and Mario at the Bocados restaurant are amazing!!! We got breakfast on one of our first mornings and kept coming back. Their customer service is a 10/10 experience. My husband wanted sweet plantains and they went out and got us some the next day and every day after that! We recommend them every single time!
Yolieb2022
From Tripadvisor
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"Excellent dinner"

From the enchiladas to the wine to the crepes and service, my husband and I enjoyed our dinner immensely. We also loved the view of the beach and flute player. Thanks for the lovely evening, Blanca Blue!
B3247 K Rjillt
From Tripadvisor
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"Amazing Dinner Experience"

Marco and Gustavo were our waiters at Blanca Blue. Service was amazing and dinner was delicious. They both surprised us with a happy honeymoon dessert platter! Thank you! This is not a fake review, very good service and experience!
Kevins A9974 An
From Tripadvisor
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"Hiroshi at Hotel Mousai"

We enjoyed an exquisite dinner at Hiroshi on our first night at Hotel Mousai. Aley, Franko & Yobani were are servers and they were very friendly and efficient! We want to try every restaurant at Hotel Mousai at least once before we leave, but we will go back to Hiroshi a second time before we leave!
947aubreyf
From Tripadvisor
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"Amazing Resort"

The best place ever! Food was amazing, exquisite choices. This Resort surpassed my expectations by far!! succulent places and plenty of restaurant choices. One is better than the other. Ingredients and flavors are top notch. Staff is trained amazingly and it shows!!! They go above and beyond to take care of guests. Do recommend the hiking experience. Mike and Karla did an incredible job, and made everybody to feel like family and well taken care of. Eloy, one of the butlers was so helpful and great! He helped us in many ways and even provided advise on things to do. Recommend this place 1000%
37benny
From Tripadvisor
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"Wonderful visit to Garza Blanca Puerto Vallarta!"

We had an amazing visit to this resort. It is absolutely beautiful and in a great location for views and enjoying the beach. The staff was incredible- attentive, accommodating, friendly, and fun. Antonio and Roberto were our fabulous pool servers, Silvia is housekeeping big thumbs up, and Mike and Alejandro- exciting and fun waterfall hike! We will definitely return to Garza Blanca!
Erin P
From Tripadvisor
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"Great vacation place all inclusive in Mexico"

The service at hotel Mousai is amazing . Employees go out of their way to ensure everyone is happy ! This is our second visit here and by far highly recommended. Employees who we met last year remembered us and it was great. Took my kids here 18 + and they loved it . Shout out to Carlos, Marco ,Karen, Juan , Jorge and Alan. Items they were not on the menu they made their way to accommodate and make the food . Note: if u have a group 6 or more it is family style food Overall amazing Hiroshi and Dao is highly recommended place to eat.
Marylyn K
From Tripadvisor
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"Rooftop"

We had the best time at Mousai, especially each night on the rooftop with Deigo. He was the friendliest server, and someone we're looking forward to seeing on our next trip back! The drinks, band and service are the best.
Bharper88
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Birthday vacation"

Our butler Lilith was simply amazing! She was available for us whenever we needed her. Always had a smile on her face and handled every request with excellent customer service. Would love to have her as our butler again.
Butterfly2369
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Exceeded all expectations"

If you're debating on booking here, just DO IT! Everything was so great that we are having a hard time transitioning back to real life after our vacation. First we booked the round trip airport transportation through our pre-arrival concierge. It was very reasonably priced. They were waiting on us in a large Mercedes van. VIP services provided us with much needed cold water after spending way to long in customs. They handled our luggage, cranked the AC and basically narrated a whole tour while enroute to Mousai. We stayed in the South tower. I was apprehensive as other reviews mentioned loud construction in the south tower. Our room was amazing and huge, the balcony and plunge pool provided amazing views and the perfect place for multiple photo shoots. We had no issue at all with construction noise. I heard a hammer in the hallway one time, but it was not audible in our room. The food is top notch. We ate at every restaurant. It's all delicious and impossible to pick our favorite. I will say Noi was our least favorite. There were no issues there, we just preferred the others. Blanca Blue had a perfect view of the sunset. Thankfully Gustavo offered us Mexican coffee and I was so glad he did because I had read many reviews that mentioned it. This isn't just coffee! This is a cocktail with a full on table side show including a lot of fire. It's a must order! The mango roll at Hiroshi was our favorite. We loved our servers David and David at Dao. They were so friendly and very attentive. We had breakfast at The Terrace and it was also phenomenal. Most mornings we just had room service on our balcony though. The housekeeping kept our room spotless the entire stay. The room was so great I never wanted to leave!The majority of our day time was spent on the South Rooftop. Antonio was hands down the most attentive server I've ever had. He is definitely 5 diamond quality. There were DJs and different musicians playing a great mix of music in the day and evenings. We got a chair/umbrella by the pool every day with no issue no matter what time you showed up. It was NEVER over crowded. Typically I'm a beach girl, but this infinity pool is in a league of its own.We bought Spa gift certificates before arrival so we could get a discount. This isn't necessary as if you're all inclusive you get 20% off spa services anyway. So don't stress about buying them in advance. We booked our massages the day before we left. We all agreed they were in the top massages we've ever had. Luis was my massage therapist and I highly recommend him. It's a good thing we went during the end of the week or we would have probably spent every day and dollar we had there. It's a lovely place with great views and amenities. Before the massage you get 1 hr of hydro-therapy. We did have a little hiccup there. Whenever the Concierge booked our treatments we were not informed we needed to wear our swimsuits to the spa. We had to run back to our room to retrieve them. That was inconvenient as it cut into out hydro-therapy time. So wear your swimsuit. One of the only things that could use some improvement is the mandatory rubber flip flops you wear when there. They were so uncomfortable it was painful for me. These are just minor things because it's honestly hard to find anything to complain about at Mousai. The beach was a good hang out spot too. Once again we had NO issues getting chairs and umbrellas. Food and drinks are also available there. The beach itself was cool and as expected. Actually the water was much more clear than I anticipated. They have a kayak excursions that goes out to the Los Arcos rocks. My friend did this one morning and was blown away. She said the snorkeling once at the rocks was phenomenal. The trip was so amazing that we were slightly nervous about the bill at the end. We thought there is no way this was all included. Heck we even drank the full size bottles of our mini bar. Just as promised, everything was indeed included. Our only additional charges were tips/gratuity we had purposely left. The all inclusive is 100% worth it. The food is a complete culinary experience at every restaurant. Once again there was never an issue getting a reservation at the time and place we wanted. Lastly, we never needed Pesos. We took small bills for tipping or left it on the room bill. We went downtown and to the romantic zone shopping. Everyone there takes US dollars as well. Cabs are a flat rate, I think 10$ to get downtown, definitely go exploring atleast once. All of our expectations were exceeded and we cannot wait to visit again!
Erica S
From Tripadvisor
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"Completely amazing"

Hotel Mousai is top notch. The room was extremely comfortable and the view is hard to beat. Our favorite dining experience was at Hiroshi. The food was amazing. The whole staff makes sure that your stay is the best it can possibly be. Ruben, our butler, takes service to the next level. He made sure that he was easy to contact and immediately either answered our questions or took care of whatever we needed. We were sad to leave and definitely will be back.
Sodak47
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"The Mousai Resort is a dream come true"

We had such an amazing time at the Mousai Resort. The beauty and the elegance is top notch. The food and the atmosphere is unmatched, but the service and hospitality are above and beyond anything Ive ever experienced. Thank you Mousai and staff for making our Anniversary so special, romantic and exciting. Special thanks to Montserrat Ramirez. She provided top level service and kept our room in excellent condition.
Juanbelina
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"5-star resort, 5-star service"

One of the nicest resorts I have had the pleasure of staying at. The rooms were extremely comfortable and nicely decorated. I loved being able to control everything (and even order room service) from the included iPad. The food and drinks were phenomenal, which is rare at an all-inclusive. The cocktails were very inventive. The best part of the hotel was the service, however. Everyone did all they could to make sure you had the best stay ever. The rooftop pool was my favorite spot to be. The whole staff here (Maggie, Guillermo, Ricardo, Antonio, Diego, Yessenia) went ABOVE and beyond to make sure we never went empty handed. The Japanese restaurant was also incredible, with amazing service by our waiter, Alejandro. I hope to come back in the future and spend more time at this amazing resort!
Fawcetsm
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Birthday to remember"

We had a great time on our 40th birthday trip to Puerta Vallarta. Spent a week in Mousai South and it was incredible. Diego and Antonio at the rooftop pool took great care of us, as thats where we spent a lot of time. I cant say enough about what a pleasant experience we had. From the room, to the spa and all of our dining experiences. Everything was great!
13chelsead
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"WOW service!"

All of the reviews about how great the service was set my expectations pretty high. Those expectations were exceeded ten times over. We did the Chinese, Steakhouse, and Japanese for dinner, the rooftop for lunch (shoutout to Diego!), Never needed water, drinks, a wrong or missing order, or experienced anything but highly accommodating and friendly people. Did the kayak trip to Los Arcos as well. That was one of the highlights of the trip! Our guide (another Diego) was fabulous, engaging, and overall great. I cant remember the names of all of the other wonderful people that helped us and made our stay fantastic, but they were all just fantastic people!
Natalie B
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Butler, Lileth"

Lileth provided us excellent service from the moment we arrived to the very end seeing us off in the car that she ordered to take us to the airport. She was sure to check in with us everyday a few times a day to see if there was anything we needed. Anything we requested she was sure to make happen. Her bright cheerful smile everyday was very nice to see. When we visit again Ill be asking for her. I highly recommend using the butler service.
Susan Sharp Machado
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Amazing service from Marcelino at the roof top pool!"

We had the best time at Hotel Mousai!! The service at every restaurant was fantastic! Marcelino and the rest of the team at the roof top pool absolutely made our trip! The drinks and food were came out quickly and were delicious!
Scotta L1
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Pleasant Experience"

Friendly staff and good service. Special thanks to Geovani, Edvardo, Roberto, Cesar, Naviie, Miguei and Cesy. We had a great time! The food is delicious and the view is amazing! I really would recommend this place!
Mehrnoushs224
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"We love the staff at the Terrace!"

During our stay, we would come down for breakfast every morning and were greeted by the most friendly, helpful, and kind staff members. They knew us by name, remembered our drink orders, and provided helpful suggestions about the food on the menu. Geovanni was very nice and provided us with everything we needed during our meal. In addition, Edgar and Nabile displayed excellent table service and made each experience a great. Thank you to Geovanni, Edgar, Nabile, Dayana, Paty, Lalo, Cesar, Criss, Robert, and the rest of the team for making our stay so special! We see and commend you for all your hard work - Hotel Mousai would not be the place it is without you.
Z7777 Q Hmargaretj
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Great stay at hotel mousai"

We did a work trip to hotel mousai for four nights and it was a great experience. It was absolutely five diamond service. The service at the rooftop pool bar was particularly exceptional.Our prearrival concierge provided excellent service. He helped us all book massages, dinner reservations, and a boat ride for the group prior to arrival.We ate at the steakhouse, Japanese, Chinese and Italian restaurant. The only one that was not not excellent was the Italian. We ordered room service for breakfast and it was Great. The food at the rooftop pool bar was also excellent and everything was very high quality and the presentation was very high end.The Trolley to the beach takes about five minutes. The food at the beach is not as good, but it was fine. It was part of Garza Blanca.We did the all inclusive package and I would highly recommend it if you drink at all, and maybe even if you don't. The rooms are great. Huge, with great views and a hot tub on each deck. Amazing bathrooms with a bidet.The spa has an amazing hydrotherapy section and view that the website doesn't do justice. Everyone enjoyed their massages. I will come back. Overall it's a very high end contemporary resort with excellent service.
118jeremys
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Mousai Hotel Guest"

Hotel Mousai is an excellent choice when visiting Puerto Vallarta. Especially stop by BOCADOS steakhouse where you will be treated with excellent service by Mario, Edson, Alan and Andres. Very grateful for their service and hospitality. Was made feel like family.
Elig I933 Cw
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Amazing staff!"

The hotel itself is beautiful, the views breathtaking, and the food heavenly. But what really set Hotel Mousai apart for me was the AMAZING STAFF. Everyone was so caring and made you feel right at home. Special thanks to Maria, Ricardo, and Antonio from rooftop north and also Nigel and Diego from the front desk! You guys are seriously amazing. We can't wait to come back!
Leeeeser1
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Cant wait to come back!!"

We felt so cared for by the entire staff of this resort! The team members that gave us the best experience and I would recommend looking for when you visitEriberto Ricirdo Alujandro Vicanta Eliu Jose And our main guy Ruben!! I am so grateful for all the care and the food was amazing!5 star all around!! We will be back soon!xoxo Dres and Levi
Andrea H
From Tripadvisor
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"Unwind and enjoy a slower pace life."

The Garza Blanca staff is outstanding and they are why my wife and I always want to come back!Special thanks to Silva Luna, she made our trip extremely enjoyable. She took care of all our room needs.The Rivera's
Albertr I5265 Us
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Great service"

Everything was fantastic here, breakfast, the hospitality was perfect exactly what we needed. Thank you Mario Moreno for attending us with so much professionalism, the elegance of this place is off the charts.
U7565 Y Garis
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Bocados Restaurant for Breakfast"

Beautiful view, friendly and accommodating staff, and delicious food! Breakfast was delicious! Steak and eggs, fresh fruit and Greek yogurt! Definitely a diamond experience and highly recommend for your stay at Garza Blanca Puerto Vallarta!
A8376 X Fdebram
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Great Service!"

We had the best time at breakfast at Bocados in Garza Blanca PV! Mario and Arturo took such good care of my family during breakfast! The food and view were amazing and the service made it one of a kind!
Danielag C7061 Wn
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Bocados at Garza Blanca Preserve"

Wonderful service from Mario and Arturo at Bocados breakfast. Delicious food!We ordered fruit and pastries for appetizers and chilaqiles verdes Tampiquena beef, huevos rancheros, molletes, French toast and dried beef. Really good food.
Travel615079
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Breakfast at Boca Dos."

Alex & Victorino were our servers and their service was amazing! And their recommendations on what meals to select were delicious!Will be returning everyday for breakfast here Highly recommend!
Espyt2022
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Bocados"

I had a great breakfast this morning. The view is just amazing and the food was delicious. Javier was so friendly and helped me choose my meal. Together Javier and Mario provided exceptional service .
Daydream818433
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Breakfast at Bocados"

Bocados is an amazing restaurant. From breakfast to dinner we had a fantastic time. The food was delicious with a view that was equally amazing! Alan and Edson were fantastic and provided perfect service! Definitely check this place out!
I6500
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Spectacular experience"

The property is beautiful, but what makes it all worth it is the food and the staff. Long but comprehensive review.THE STAFFJhanko was extraordinary at BocaDos Steakhouse. We started talking, he heard my husband loved mezcal and I love sour cocktails. He went and personalized cocktails for us, which were the best weve had during our 8-day stay! Talk about going above and beyond!Alberto at the rooftop was our host 2 nights for dinner. He learned our names straight away and knew them every time we bumped into one another. He made excellent food recommendations and seems like a genuinely nice guy.Samai is the hostess at Hiroshi and she also learned our names and is the epitome of warmth and kindness. She is just special and you can tell right away.Bonnie was our concierge and helped with reservations and info anytime we needed. Super nice and helpful.The general manager was extremely kind and helpful when we didnt get any sleep after our first night because of in inconsiderate noisy neighbors who kept shouting late at night and early in the morning. I believe his name was Johnattan, but Im not sure, Im sorry. He moved us to another room so we can best enjoy our hard-earned honeymoon.THE FOODWe are huge seafood lovers and this was paradise for us. Creme de la creme was Hiroshi, we went there 3 nights for dinner, including our last night. The Yuzu Salmon is an out of body experience! (no, Im not exaggerating even one bit). Miso creme brulee is so yummy but we opted for salmon sashimi as dessert (not on the menu but they can do it). Everything was just insanely good here.The octopus and bone barrow at the rooftop for dinner were amazing as well. The presentation and taste of soups at the Mexican one downstairs is truly 5 stars.Steaks at BocaDos are good but are you really coming to the paradise of fresh seafood for steaks?!Best breakfast options are hands down at the Mexican restaurant next to the lobby. The variety is 10x better than at BocaDos.OTHER THINGSThey push timesharing quite a lot. We attended a presentation but ultimately for us the numbers didnt make sense as an investment.Tandem kayaks to Los Arcos is 100% worth it. The guide allows plenty of breaks and snorkeling was a dream there.We did have all-inclusive. Its most worth it if youre a big drinker and foodie. If you love sushi/seafood, we recommend having it at least 2 days to enjoy Hiroshi at the maximum - you need 2 days cause youll want to go back!If youre trying to decide if to pay extra for Mousai (the even more luxurious 2 towers on the property), we had a very poor experience there against all odds. We did not feel those last 3 nights were worth it at all!
Ayanas00
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Thank you"

I had the best time at Garza PV.I would like to a specially thank Javier Suarez X. For his attention, care, making my experience special. Also, Andrea, the concierge. She really went an extra mile to help me when I needed medical attention at the resort. I will see you soon :)
Tanya B2360
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Incredible service!"

I recently visited Garza Blanca for my sister in laws wedding and I just had to make a review because the service was INCREDIBLE!!! Alvaro and Juan were AMAZING! So kind and attentive and honestly, felt like hanging out with friends while getting the most impeccable service! I would recommend this resort to every single person I know. Best trip and I already cant wait to go back!!!
Emmat C2261 Kv
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Outstanding Service!"

Our stay at Garza Blanca was amazing. The level of customer service from the pool concierge was outstanding. Jay, Karla, Roberto and all of the others really made our stay memorable and we can't wait to get back.
Fontenot Family4
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Great service"

breakfast at Bocado with the family. Delicious and great service. Try the dried beef. Served by Alex and Victorino. Coffee and tea was great, had four cappuccinos. Chillaquilles and even the buffet donuts were incredible.
Zachh X8844 Kp
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Fantastic resort with incredible views"

For reference my husband and I have been to 12+ All inclusive resorts in Mexico over the last 15 years, most of which have been in Cancun/Riveria Maya. We are in our 40s and we have two kids ages 12 and 15. We have never been to the same resort more than once; we like to try different resorts. I would say that most of the resorts weve been to would be considered 4 or 5 star hotels. We loved Garza Blanca Preserve. We opted for the all-inclusive package because we do like to eat and drink and enjoy a vacation more knowing what the total cost of the trip will be before we get there. We did not leave the resort during the 6 days we were there. We felt there was enough at the resort to keep us busy (at a relaxed pace). We also opted for walking across the bridge at the airport and taking a taxi from there to save some money. We did not have any issues doing this. It cost us $20 to get to the resort. The resort called a taxi for us to return. The taxi was there in a few minutes and it cost $25. The taxi ride took about 35 40 minutes. Covid testing at the resort was easy as well. It cost $30 per person and results were emailed to us within a few hours.Here are some other main takeaways:Food (5)Like most of the reviews on here, we also agree that the food was excellent. Our favorites for dinner were in this order, Hiroshi, Dao, Aqua Azul, Bocados STk, and Blanca Blue. My husband and I let the kids order room service so we could visit Hiroshi (since it is adults only) and my daughter and my husband visited Dao on another night (even though she is only 15 and Dao is adults only they let her in). All the food was very good to excellent, however Hiroshi was a step above most every restaurant we have even been to at an AI resort specifically around the atmosphere and ambiance. We could have easily spent $300 for our meal here in the States. I have to avoid gluten and dairy so eating out is always a bit intimidating. They asked about food allergies at the host station before every meal and did a fair job of accommodating me. Some restaurants/servers did an amazing job of this! The menus do not specify dairy but do have notes that specify dishes that are gluten-free and vegan. They were willing to modify meals so I could have something that wasnt by default gluten or dairy free. Typically, when traveling in MX, one or more of us will have some some sort of tummy trouble during or after the vacation. At Garze Blanca, no-one in our family had issues, which is amazing. We almost did not do Aqua Azul for dinner because it was outside and seemed more casual, however we loved it. Food was good, but sitting out on the beach and watching the sunset was second to none. A couple of the restaurants had a live saxophonist play during dinner which was very nice as well. The drinks were all amazing as well and I liked how each restaurant had its own specialty cocktail menu. Also worth noting - most of the restaurants have incredible views that face the ocean and take advantage of the beautiful PV sunsets - which we adore! The cocktails were a real treat - they are not the mass produced kind with cheap mixers - they taste curated; fresh and well-crafted with high quality spirits.Service (5)We felt the service was some of the best across all the resorts we have been to. There were a few folks we interacted with around the pool and during activities that were especially kind and were a pleasure to interact with. These included Emmanuel, Jay, and Carla. They stopped to speak with us every time they saw as and were great about finding out anything we needed. The person that impressed us the most however was Roberto el Capitan at Bocados for breakfast and Blanca Blue for lunch. He learned our names early on and my dietary restrictions and over the course of the week he brought out dishes that met my dietary restrictions but were not listed on the menu - for example one day he surprised me with gluten free pancakes and another day gluten free waffles. He went above and beyond what was expected and it was greatly appreciated!Activities (4)I would say activities would be the only downside of the trip, although this is fairly minor because there were enough activities to keep us busy. We did the advanced hiking tour one day which was a lot of fun. Kids loved it. Some parts are VERY steep and they had ropes to climb up or climb down. Several people had to head back before finishing and the staff was prepared for this with extra workers to go back with them. (Shout out to Carla who basically hiked the trail twice to help take people back then rejoin the group.) The total hike was about 2.5 hours. The views were amazing! My kids were a bit disappointed, because we were expecting to see waterfalls, however we learned that May is dry season and all the waterfalls had dried up. Going later in the year would have been better to see those. We also did a kayak tour that went half-way to Los Arcos (about 1 hour total). The reservations for the trip to Los Arcos filled up quickly and we also learned that during this time of year they do not do any snorkeling because the ocean isnt very clear so we were disappointed with that and decided not to spend 2.5 hours kayaking out there. We did do snorkeling in the beach area around the rocks and saw a variety of fish. My daughter also participated in a paddle boarding class and paddle-boarded for the first time; which she loved. They did a great job teaching her all the basics. They have quite a few paddle boards but several are in need of repair so at this time they can only send out two at a time. One day, they had a Ceviche class by the pool which was fun and we also did Bocce ball one afternoon led by Jay. I did a stretching class one morning led by Emmanuel and enjoyed it very much. The stretching and yoga are located at Tierra Luna, a beautiful location at the foot of the mountain with hanging orchids, lush plants, and tropical birds flying overhead. Other than that, we spent our time lounging around the pool and playing on the beach. The website mentioned a bird watching tour but we did not see anything advertised for that. We went over to Tierra Luna a few times in the evening. The gardens and carousel are very lovely. They had live music one night when we went over there, however the place was pretty empty, so we left. There is not a dedicated entertainment staff at this resort like some of the other resorts we have been to, which is why I said it was the only downside. We enjoyed the activities that were provided and the staff that provided them.Room (5)We got the basic room and we thought it was amazing. We were in building 2 (2401). We were right on the beach and could hear the crash of the oceans from inside our room. We were also close to the pools, beach and some of the restaurants so it was not a big deal to go back to the room throughout the day to get something or drop something off which would have been much more of a pain if we were in another building at one of the higher elevations. We also loved the walk-in closet in the room as well as the overall size. The room was lovely, clean and comfortable. The A/C was great. The room smelled nice. The decor was updated and fresh. The mattress was perfect and the bed had ample pillows. The bathroom was small but very nice. The fully tiled shower/tub was wonderful - great shower with good water pressure and ample hot water. Just outside the room is a large wall and on the other side is a road that runs through the middle of the property. You can hear street noise from this street while at the lower pool, but they have many pool fountains that create a nice white noise that drowns out most of it. The view from the room was truly spectacular. Being right on the beach and laying in the porch hammock listening to the waves was heavenly!Overall Impression (5)While we have never stayed at the same resort twice, I would definitely consider staying here again especially at the right price. It is likely we will try another one of the Garza Blanca resorts in the future. The resort was absolutely beautiful and the pictures we have sent our friends have sparked a lot of questions and interest in where we stayed. We really had no complaints. Based on the food and drinks/restaurants, beauty of the resort (and the mountains/ocean all around you), overall service, and enough activities to supplement the beach and pool time, I would definitely recommend this resort to friends (actually already have)!
Lyons Mamma
From Tripadvisor
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"Excellent maid service"

We were lucky to have Mónica as one of our maids. She helped us with turndown service and made sure we came back to a cozy room after our dinner. The hotel has such an amazing staff. Always feels like home.
456alicah
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Best experience at Garza Blanca"

Thank you Roberto and everyone at Garza Blanca. The service and the staff were amazing the place is beautiful and our family had a terrific time. The resort is beautiful and clean and well-kept. Great family vacation.
Ryanj203
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Excellent breakfast at Bocados"

Had breakfast at Bocados and Mario and Alan were our servers. They were so friendly and attentive. Plus the food was fantastic. We recognized Mario from our last visit. It was nice to see a familiar face. Cant wait to be back!
456alicah
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Bocados"

Mario and Arturo did an amazing job! They were so attentive and recommended the best brunch plates! They were so kind and everything came out so quick. The presentation of the food was excellent. We will definitely be visiting again.
Ashleyr M8591 Vs
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Garza Blanca Resort"

Loved the Resort..Javier Suarez security excellent service..everyone in Garza Blanca excellent service. The view to beach is amazing. The hike to waterfall beautiful scenery...Definitely coming again.
Marisolm W5468 Td
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Hotel Mousai"

Diego at the roof top was outstanding. He provided excellent service everyday. He was very prompt with our drink and food service. Always checked to make sure we were satisfied. I would highly recommend this property to friends.
Abrooks04
From Tripadvisor
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"Awesome vacation"

Had an amazing vacation at Hotel Mousai. Everything was incredible, but worth noting was the wonderful service by all the staff, especially the world class service at the roof pool south tower by Diego, Ricardo and Jorge, and Irving at the Hiroshi restaurant.
W111 C Ygavins
From Tripadvisor
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"AMAZING Concierge SERVICE"

My wife and I have been planning our trip for some time for our honeymoon. Planning during Covid has been very frustrating to say the least. However, once we got connected with Victor Ruiz and his team at Hotel Mousai it made everything seamless. Hes been so professional, accommodating and helpful in helping shape our experience into ONE to remember. Were looking forward to having an amazing experience like others before us at Hotel Mousai. Thank you so much Victor!
K Outlander
From Tripadvisor
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"Hotel Musai review"

I visited the Hotel Musai (South tower) in Puerto Vallarta. Everyone person within the staff here made me feel at home. They were very patient and accommodating with my group of 12, which at times my have been hard! Ariel and Miguel at reception were super friendly, Osvaldo and Christian working outside were great, and Ricardo, Diego and Yessinia on the rooftop bar were lovely!!
Ayannas973
From Tripadvisor
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"Great place with even greater service"

I came to Hotel Mousai with some friends for a girls trip and was amazed with the service. Diego at the rooftop was one of my favorites. He always made my group feel welcomed and ensured we had everything we needed. Ariel at the front desk was another welcoming face and presence. He gave us amazing recommendations and never complained when we needed new room keys or had crazy asks (including bringing bad bunny in for a room party). Both of these people made Mousai South feel like home and will be the reason I return. On the rooftop make sure you order the tuna sashimi and a hibiscus margarita
Maddibruh
From Tripadvisor
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"One of the top resorts we have ever been to!!"

Outstanding service and gorgeous resort!! Eriberto and Edgar in the Noi bar were outstanding in every way. Alberto Moracio in the Dao restaurant provided exceptional service and finally Ernesto our butler was absolutely the best!! Our time spent at the Hotel Mousai was one we will never forget!!
P1061 O Nstephenr
From Tripadvisor
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"Turndown Service"

Monica did an excellent job each and every day of our stay in Tower 6. It was nice to come back to the room with the curtains drawn shut, lights turned down low and the bed looking cozy and inviting after a day out in the pool. Excellent job by Monica.
509alexandera
From Tripadvisor
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"Impossible to beat"

This is the best resort ever! Not only the design, not only the location, not only the highly professional and friendly customer service, not only the exceptional culinary artcy super delicious food, but also I am taking my hat off for the owner of this resort who created this magical place and who cares about his customers and stuff! THANK YOU!!!I want to also acknowledge everyone who made our stay perfect. Please forgive me if I forget someone or if I dont remember the names. I will start with the lady who cleaned our room number 3502B for the week of 5/14-5/21. She was super friendly and did your best for us. Thank you. I also want to acknowledge the kids club that our four and six year old really enjoyed it. Great job ladies! I also want to mansion the chef of the blue Blanca Blanca blue restaurant. Oh my God. If you have a chance please have a lunch there and please order everything that you have for lunch. So so so delicious. This is 24 year old young man is incredible chef. And all the stuff in Blanca blue are amazing. My kudos to your manager and to you guys. I also want to acknowledge the amazing chef from Hong Kong for the new Asian restaurant. And the Italian restaurant is amazing as well. Not even talking about the Hiroshi love your food and you guys! My only regret is that unfortunately the roof top was not opened to serve food for Garza blanca residents. We enjoyed your bone marrow dish two years ago when it was opened to Garza blanca residents. Please please please open it for us again. And please get back the bone marrow dish. It was so so so delicious.Thank you again and z I cant wait to visit you again.
Viktoriya D
From Tripadvisor
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"Best 1/2 Millennium Celebration Ever!"

I arrived four days ago with plans to celebRte my 50th and could not have asked for more!! For the sake of number of words, Ill try to be brief. Anthony upgraded our room at check-in. Felipe and Alejandro assured I had everything I needed or wanted including reservations and a welcome basket. They arranged for balloons and champagne to be in my room. Fabio (who is so sweet and amazing) bought me a beautiful bouquet of roses and S Kia from housekeeping decorated it beautifully. Restaurant staff who were also great: Lorena and Omar at breakfast, Gernado by the pool, Horacio and Alberto at Dao and Martin at the steakhouse! And I still have three days to go! By the way, Noe makes an excellent Mexican coffee!
Desidearee
From Tripadvisor
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"The time of our life!! Mousai is a MUST!"

Hotel Mousai is a class act! The amount of attention you receive as a hotel guestis like none other in the area! We spent eight days in a corner suite with a beautiful view of the ocean and enjoyed our private Jacuzzi and hammock everyday! This is our second time visiting and we love it so much that we finally decided to join the membership family and become timeshare owners! With our package this trip, we were able to enjoy hydrotherapy in the spa every day which is an amazing experience, especially the cold dip! The rooftop bar was our favorite place to be. Jorge and Marcelino took very good care of us the entire time we were there. The entire Mousai family celebrated our anniversary every chance they had with desserts and rose petals in our room. Jeanne, our concierge was always so helpful and pleasant! Miguel is at the bell desk and was always available to assist with questions or to get us a cab. He has the best smile and demeanor! The food at Dau was amazing. We also had an excellent dinner at Blanca Blue, however, I would not recommend paying the extra money for the romantic dinner on the beach. The view was amazing but the food was not up to par with our overall experience. Another stand out is Karrum. Its on the property but if you decide to do the all-inclusive like we did for three days, this particular restaurant is not included as it is higher priced. However, all of the inclusive food and alcohol was amazing! But Karrum is definitely one of the best steak restaurants Ive been to. My husband and I also enjoyed two 80 minute massages and my massage therapist, Julio was one of the best Ive ever had and I travel very frequently to other 5 star spas. BUT The true MVP of the week who made our entire trip was our butler Carlos. He went above and beyond to check in with us multiple times throughout the day. He would walk around to find us or text us just to make sure we were happy and did not need any reservations or anything handled. He took care of many of our asks during our stay and is the main reason we will be coming back to Mousaiof course he will only be our Butler next time we return. If you come to Puerto Vallarta, this is where you want to stay. If you have children, you can stay at one of the other properties called Garza Blanca but Hotel Mousai is an all inclusive adult only resort that is definitely above and beyond a five star!!! We will see our new Mexican family in February when we return! Save my suite!
Inspire663916
From Tripadvisor
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"Honeymoon at Hotel Mousai in Puerto Vallarta"

Best vacation experience ever! Beautifully stunning resort and A++ service! Carlos Ramos, our butler, was all around exceptional! Jovana was always polite and always there to answer any questions we had. She also set up all of our dinner reservations. Make sure you have dinner at Dao and ask for Miquel & Juan. They gave us fantastic service! Would go back again and again !!
O7602 N Svalerie B
From Tripadvisor
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"Amazing Rooftop!"

My husband and I came to Hotel Meusai for the first part of our honeymoon. We spent a couple days n the rooftops of the hotel. Diego was great on rooftop south. Drinks, snacks, fun and a couple great pics
Z7034 O Xjena
From Tripadvisor
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"Best resort stay everrrr"

Everything about this place is phenomenal but the best part of our stay was the staff. Incredible service 24/7. Highly recommend you check out Nols breakfast with Geovani Lezama. Everything is délescious but the poblano sauce chilaquiles are out of this world . You will not be disappointed with your stay at Mousai. Weve already booked our next stay here!
Jackiiieee 92
From Tripadvisor
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"All-Inclusive + Beautiful PV Backdrop = Honeymoon of a lifetime"

From the moment we stepped onto the property, we felt like we were being welcomed home. As Tafer members, we are accustomed to the personalized hospitality at the Garza Blanca properties--our 5 day / 4 night stay at Hotel Mousai was nothing short of exceptional. We were immediately greeted by Concierge Karen, who oriented us & set our full itinerary (including dinner reservations for each night, booking our massages at Spa Imagine, & organizing our off-property tours/activities). Our North Tower Mountain suite opened up to views of Banderas Bay & Los Arcos, and we took every advantage of taking in the sunrise from our hammock & plunge pool. We spent most of our afternoons eating & relaxing at the North Tower rooftop infinity pool. Ricardo & Jorge attended to us on multiple occasions, and never missed a beat. Our Mezcaltini & Coffee Time drinks were continuously refreshed, and the coconut shrimp & aguachile were daily orders. The rooftop at night also delivered...still peaceful & especially romantic with the lights illuminating the coastline & views of downtown PV in the distance. Maria made sure we were also well-cared for when we came by for our night caps! :) Perhaps a bit ambitious, but we joined the hotel's Kayaking excursion that left from Garza Blanca's beach at 8 am. Kudos to Alan & Victor for leading our group out to Los Arcos National Marine Park. Never felt rushed--took breaks when needed & still made it back safely to shore by 10:20 am. It was 2.5 miles each way (!), and was a full body workout even in a tandem kayak. Poor visibility, so no snorkeling, but not a big deal. Lastly, our butler Ruben elevated our trip to a whole new level. He helped my husband execute a small surprise for our last night there. After the boat ride & Rhythms of the Night Show, we came back to our suite beautifully decorated with balloons, rose petals, and chilled Sparkling wine & dessert. A sight for sore eyes & feet after a full day of sight-seeing. We appreciated Ruben's responsiveness & frequent check-ins throughout our stay. Food-wise: - Blanca Blue for Mexican breakfast is solid, with many options. (Tip: Order tableside Mexican coffee!)- Hiroshi was as expected (Tip: Since the restaurant is adjacent to the lobby, ask for a table on the balcony for the best ambiance)- BocaDos spoiled us. We especially enjoyed the waiters teaching us about Raicilla and fixing up custom drinks for us was special (we're big mezcal drinkers)(Tip: Try to book dinner reservations when the live musicians (especially flutist) are playing. You'll have a soundtrack that complements the already breathtaking sunset views)Thank you, Hotel Mousai, for helping us celebrate our long awaited Honeymoon. We can't wait to return next time--with our parents, siblings, and family in tow--and share this slice of paradise with them.
L2t Monzons
From Tripadvisor
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"Happy customer :)"

Breakfasts were the best thanks to the amazing food and the service of Luis Gabriel! He was so attentive and nailed every recommendation. All of the staff was more than gracious. Special thanks to our butler Rueben also! Thanks mousai - give them both a raise ;)
Bryann255
From Tripadvisor
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"Wonderful stay at Hotel Mousai"

Based on recommendations from friends, we booked an Ultra Mousai Corner Suite in the North Tower with the all-inclusive package for 6 nights (May 7-13, 2022). We could not have been more pleased with our stay. The corner Ultra suite was amazing and the north tower provided unobstructed views from Los Arcos to the south to all of Puerto Vallarta and the entire Bay of Banderas to the north (the south tower's views are somewhat obstructed by the north tower). Our butler, Eduardo was fantastic and was always quick to respond to any and every request. He really made our stay extra special. We will definitely request Eduardo for our next stay. Also want to call out our housekeeper, Angelica, for her fantastic service. Every staff member we encountered was so friendly and provided excellent service. Mario, our concierge, arranged all our initial dinner reservations as soon as we arrived and was very helpful. Some of our favorite wait staff included Eliu and Miguel at Noi and Marco at Blanca Blue (this ended up being our favorite restaurant for dinner). Breakfast at both The Terrace and BocaDos was fantastic every time. And room service was outstanding.We spent the majority of our trip at the north tower rooftop pool. The food, drinks and entire staff at the pool are awesome. Carlos, our pool concierge, made sure we were always comfortable and was shifting umbrellas to keep us shaded all throughout the day. Jorge was our waiter at the pool for several days of our trip. On our first day at the pool, I mentioned that my wife's birthday was the next day. The next day, Jorge had a special birthday dessert created for her. All through the week, Jorge (as well as the other pool staff, Diego, Victoria, Ricardo, and Marcelino) anticipated our every need. Both Jorge and Carlos truly made our stay something we will always remember. Can't wait to return to Hotel Mousai.
Jsadams1
From Tripadvisor
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We had the pleasure of staying here for about a week for our honeymoon. It was our first time ever doing anything like this and it blew our expectations out of the water. We did the North Tower ultra suite, and I absolutely would recommend it to others and would do it again - go with the all inclusive plan, it's worth it. The drinks are great, the food I honestly thought was absolutely fantastic. NOI and Hiroshi especially were really great and the servers made it all so special. The squid ink risotto haunts my dreams, it was so good . The live music is also a huge plus!The rooftop pool and bar are a fantastic way to spend an afternoon, but bring plenty of sun screen. I personally also LOVED the hikes - my now wife found the mountain hike a little challenging, it's a bit more ropes course than she anticipated but again, if you're into that it is a lot of fun. There is also kayaking, snorkeling and tons of other pools. There's also a little village Tierra Luna near by but it was always a bit empty when we visited, but that was fine since there is a ton of other gorgeous places to be. The view from the rooms are unbeatable and its so nice to have a little hot tub in your room too, and you can get room service every morning with a beautiful sunrise backdrop.Our honeymoon was so much fun and it was a great place to relax and enjoy.
Noah Reed
From Google
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"Mr"

Weve been so impressed with all the restaurants on the resort so far and this one (Blanca Blue) is no different !! Wonderful service, amazing selections, amazing atmosphere, entertainment and of course spectacular food !! Our new favorite resort for sure cant wait to come back!!
B5325 U Frauls
From Tripadvisor
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"Bocados is the best."

Mario and Noemi at Bocados up on the mountain at Garza Blanca in Puerto Vallarta are simply the best! We loved everything about the restaurant! The food was amazing, and the ambience was over the top! The view was spectacular!
Graceandtruth
From Tripadvisor
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"Amazing service and beautiful amenities"

Our family rented a three bedroom suite in tower 5 and had the best time together. Waking up with that view and spending quality time with the family is invaluable. Our housekeeper Brenda was incredibly sweet and provided us with the best service. While i was concerned by the trolleys, they ended up being easy to manage and Erick the driver was so fun and provided excellent service to our family. Thank you for the fun and memorable trip!
Danielleg E2615 Tw
From Tripadvisor
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"Danayan Hermene"

Manuel and Eriberto are the Beat Bar tenders in the resort! They both deserve to have the specialty drinks on the menus and they both deserve a raise! They made our stay 10 times more fun! Not only were there drinks amazing but they both had the best energy and good vibes!!!
Hermened
From Tripadvisor
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"Relaxing vacation, attentive poolside service and amazing views"

We had a great time visiting the resort for 5 nights with our family (adults and toddlers). Spent most of the days poolside and got great, friendly, quick service (thank you Roberto!! Best server ever :) )The beach area is small, but was never crowded. We also enjoyed being in the ocean bc they have a stone wall that keeps the waves enjoyable for the toddlers. All inclusive food was tastier than other resorts we've been to in the past, I just wished they changed the menus up at the poolside, room service and breakfast restaurants. Overall loved it and will be back again.
846rupap
From Tripadvisor
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"Honeymoon experience"

When we first arrived we were tired from traveling. The staff were very kind and efficient at welcoming us. The room was made up perfectly, it was our honeymoon so the surprise they set up cant be described if you havent seen it. How they timed everything is a mystery but it was fantastic. The friends we made with the other guests as well as the staff are ones you want to keep, they are the best people. We sat down with Caesar to go over the presentation about vacation packages and it was very informative . Because of the staff we will be coming back at every opportunity we can. Our housekeeper Marisol kept our room perfect the entire stay and we where surprised each day with a new little treat or design on the bed. Our fridge was kept perfectly stocked. Jay and Mike are phenomenal and provided amazing service during activities such as Mike hosting the cooking class and Hikes .Lupita at the Bocados steak house made sure we got seating outside so we could view the sunset and our food was delicious.Our waiters Angel and Marco at Blanca Blue where very attentive and provided amazing service . The grounds are very well kept and you should definitely take the time to walk around and see the different plants and wildlife.
Paige Peter Esposito
From Tripadvisor
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"Excellent resort and exceptional service."

My wife and I have a very pleasant stay at Hotel Mousai. The place is extremely clean. Service is above and beyond. Our butler Ernesto Ornelas really knows how to makeYou feel at home. When we left I realized I left my iPad and Apple head phones in the safe. I called Ernesto and he retrieved it. Then sent a taxi to the airport before my plane left. When we go back we definitely will request Ernesto as our butler. He also suggested the best birria in the area. Birriería Robles
Mr Prawfit
From Tripadvisor
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"Viva Garza Blanca!"

Roberto surprised us with a poolside birthday treat! Garza Blanca is awesome! Roberto has been bringing us drinks and everyone is so nice! The resort is beautiful. Today we kayaked and snorkeled and saw string rays leap out of the water!
Moechoe
From Tripadvisor
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"Happy couple "

We are so happy with Veronica Tapia, excellent service, very happy person, beautiful inside and outside happy all the time always asking what she can do for us. That's why we love our stay in GARZA BLANCA . We recommend this beautiful place, with this beautiful people.
Explorer825747
From Tripadvisor
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"Wow! Amazing vacation"

Where do I begin? This resort goes over and above to make you feel pampered and taken care of. The food was extraordinary for an all inclusive. We stayed in one of the ultra suites. The room was impeccable with unobstructed views of the ocean and a hot tub jacuzzi was incredible. Every wait staff person was so very friendly and cordial. An added bonus was Lilith, our butler. Anything we needed or wanted was just a text away. She made everything seamless. Cannot say enough good things about this place. We will be back!
Jamie Kimberling1986
From Tripadvisor
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"Gorgeous resort!"

Check in was not smooth and had to wait 3 hours to get to our room, however everything after that was amazing! We had the 2 bedroom panoramic and it was soo worth it! The food in general is excellent and I recommend the All inclusive for this resort. They have a couple new adults only restaurants and the best of them is the Dao- contemporary Chinese restaurant. Our kids went to the kids club for a couple hours each day and they loved it! Overall it was a very relaxing vacation for the family and I recommend it !!
Shulognad
From Tripadvisor
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"Beyond Awesome to Amazing"

Arrived to stay three nights prior to leaving on a Windstar cruise. Did a google search of hotels in the area and was taken by the positive reviews for the Mousai. Until you are in the hotel, can you appreciate all the positive statements about the friendliness and helpfulness of the staff. Personal experience allows you to know how nice the South Tower is. Sitting in one of the restaurants, looking out to the ocean reminds you of paradise. All the positive statements are accurate but appreciated once you experience them. All the staff are outstanding and deserve personal accolades. For us Steven, concierge, was most helpful. Our butler, Eduardo, provided good suggestions, and Naomi, housekeeper, kept the room in top condition. Giovanni, breakfast server, was the best we have ever experienced! Suggestions for dinner include making a reservation time about 1/2 hour prior to sunset, take your dark glasses and eat outside. We ate at three restaurants and each was outstanding. If this will be your first experience with a heated toilet seat, with bidet, I believe you will consider adding one to your home.When asking staff for directions, it seemed each time rather than verbally telling us where to go, the person walked us to the location. The grounds are quite large but the free trolly gets you from place to place and the wait is usually at the most 15 minutes.The unique greeting or acknowledgement by staff is contagious and you will likely find yourself using it. Just another friendly experience.All staff take time with you and never appear in a rust to move on. This is true in the restaurants we ate. The server went out-of-the-way to be certain you were aware of all of the options and would make suggestions to be considered. We purchased the all included and it was a good way to go.We used the hotels transportation from the airport to the hotel and to the ship cruise port. It was our first time to Puerto Vallarta, and the airport was crazy busy. The VIP Service was well worth the cost. We were greeted and promptly off to the hotel, leaving the uninitiated to flounder through the confusion.Our only regret is only staying 3 nights. The Mousai Hotel experience was beyond awesome. Looking forward to returning.
Ronald M
From Tripadvisor
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"A perfect getaway"

We spent 5 nights here for our 20th wedding anniversary and the hotel far exceed my expectations. The staff is incredible. There is a good variety of restaurants for dinner, especially. We enjoyed the pools and the beach. The hydrotherapy is very cool, although we only did it once. I definitely recommend. We didn't do the all inclusive plan, and for us it worked out pretty much evenly.
Camper766365
From Tripadvisor
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"Restaurant Bao at Mousai"

One of the new restaurants-Chinese. Portions were correct. But the experience was enhanced by my servers David G and Daniel who were warm and genuine in their desire for me to enjoy the dinner. Highly recommend!
Leezer14
From Tripadvisor
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"amazing vacation at a running resort !"

we had the pleasure of staying at this wonderful resort from april 20-27th. From the moment we walked into the lobby we were nearly speechless. it is incredibly beautiful. we had an ocean view one bedroom suite. loved listening to the waves crash while we slept as well as ordering room service and enjoying our breakfast from the balcony over looking the ocean. this resort is so clean and beautiful. loved the trolley going up to hotel mosai and all the restaurants. The food at all of them is fantastic not your typical all inclusive resort food. Before dinner we would enjoy a drink at the rooftop bar and watch the sunset.we enjoyed sitting in the infinity pool most of the day with a cold beverage watching the boats go by. A special shout out to Roger Caudillo who served us food and drinks every day by the pool. He knew exactly what we wanted before we even had to ask!! hes super friendly and attentive. Hands down our favourite waiter at the resort and amazing service. even though everyone was so friendly and great. can not say enough great things about this Garza Blanca. we will be back for sure!!! jim and jen inrig
Jenicole
From Tripadvisor
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"Roberto is the best waiter"

If you stay at garza Blanca, ask for Roberto at the pool bar! He is the best waiter! Great conversation and so attentive! Thank you for everything Roberto! Amazing drinks and food. We will be back soon!
Samanthag N9302 Bt
From Tripadvisor
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"Spring vacation"

Beautiful property, very good food, very friendly staff, beautiful room and views.Worth every penny! Very busy in the spring, reserve dinner early, reserve poolside spot early. Overall, a great family destination, highly recommended!!
Ray R
From Tripadvisor
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"Oh Roberto!"

Most fantastic vacation ever! Garza Blanca really has quality employees that go out of their way to attend to all your needs. Roberto was especially fantastic and we went out of our way to sit in his sections as he is so bright and happy. The beach is fantastic, including a Robertos beach side service with food and drinks! Alex our concierge was fantastic and went out of his way to arrange a private bird and botany tour with Tito (who was hilarious and adorably excited to show off the wildlife at the property). The food was epic. The rooms were beautiful. We will definitely be returning!
Mandy Otterstad
From Tripadvisor
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"Wifes birthday trip"

Our stay was wonderful as always! Our housekeeper Laura Flores was the best!! So nice and on top of things! Garza Blanca never disappoints. Weve been coming here for 4 years now. The best place in the island.
810earnestd
From Tripadvisor
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"Garza Blanca/Hotel Mousai/Ruben out butler"

We are members of Garza Blanca and Ruben was our butler for the week and he exceeded our needs and was in constant contact with us. Reserving our dinners, taxis, ideas for adventures, reserving our lounge area, turn down, and more! Muy bein! Ruben was really extremely friendly and courteous. Cant wait to go back to Garza PV and request him if possible!
Brian F
From Tripadvisor
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"Challenging hike"

Garza Blanca provides guided hikes everyday at 10am. We had Emmanuel as our guide and he was very pleasant and was respectful of all ages and hiking levels. He even did some triage on one of our group members who had scraped her leg. Make sure you ask which hike they are doing as this was above intermediate and there were a few folks who struggled but he asked several times if anyone wanted to go back. No one did! I suggest not doing this hike hungover. Half of the hike required climbing trails with ropes that were in place so if you have people that are not that in shape this hike is not for you. Ask staff about which days are for easier trails.
Brian F
From Tripadvisor
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"PV girls trip made more delightful!"

Roberto was great, making us comfy at the beach! He was friendly and generous in sharing a bit about himself! ( we asked lol)Thanks for making a great beach day! How can one resist a tray of drinks by a handsome guy?!
Leezer14
From Tripadvisor
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"Relaxing vacation!"

We traveled here at the end of April for 5 days! Overall - beautiful property and amazing weather. It was very relaxing and the staff was great. A couple things I wish I would have known before going - theres not much resort entertainment (no nightly beach shows, no pool activities), pool bar is only open 11-5, and there is really no nightlife. We went up to the rooftop bar in the evenings after dinner and there were only a few people there. The food was pretty good - the Chinese restaurant was the best food I ate all week - you have to go there if you visit this resort!!! Its actually a part of hotel Mousai, but you can eat there for free. Also - lots of stairs/walking. There is a trolley but we usually didnt want to wait around for one so we walked and the rooms are pretty far from the beach and pool. There werent many young couples - mostly families or older people, and thats okay, made for a very relaxing week in the sun!!
Haleya680
From Tripadvisor
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"Luxury at it's Best!!!!!"

Looking to spoil yourself? This is the place! The room is tasteful decorated with a huge bathroom looking out to the ocean. Terrance had a private hot tub with a lounge set and hammock to relax in privacy. The staff was amazing and highly attentive. The grounds are immaculate with a Zen feel. The rooftop infinity pool offers a stunning view of the ocean and the pool concierge was on the lookout for wet towels and replaced with fresh ones without being asked. The dining experience was awesome with 5 different cuisines to chose from, Hiroshi (Japanese), Dao (Chinese), Bocados (steakhouse), Noi (Italian) and Blanca Blue(Mexican) . Morning Yoga sessions with instructor Mike prepared me for the tough day ahead - lounging by the pool lol. A special thank you to the team from Dao, Chef Esteban, Manager Juan Carlos, servers Alberto F and David G they definitely know how to make guests feel special! Butler Eduardo and Concierge Paola took care of our every need during the stay. It's not goodbye forever Mousai, I'll see you soon!
Judy W
From Tripadvisor
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"Beautiful views, great service, great inclusive options"

Hotel Mousai offers wonderful views of the jungle and the ocean. With our Ultra South Corner Suite, we had butler service included with our stay. Carlos did a magnificent job and always tried to exceed expectations. I would hire him again without question! When asked, he ensured white wine was provided for my wife and he was always quick to set up and confirm reservations and taxi services. The room itself was large and private. The balcony jacuzzi and hammock were welcoming. The stocked mini bar had a variety of delicious liquors. Room service was outstanding and always served with a smile. We loved the little chocolates the turndown service would leave! One option that was mentioned but we never quite figured out was the aromatherapy options. Of course, we never thought to ask either so that's on us. Also, the iPad music themes are wonderful. Perhaps there's a way to connect to play your own music too, but again, we didn't ask. That could have been a nice break from the options set in the iPad. Two rooftop bars with wonderful staff (especially Jorge and Gerardo on the south tower!). They are attentive, quick to accommodate even custom drink orders, and never leave you waiting for drinks and food. The water temps in all their pools are pleasant.Hotel Mousai offers a variety of other restaurant options as well, many of which we tried. We were pleased with the good at each of them. I wish I could pick a favorite, but they all had very different, extremely delicious options. The breakfast buffet at Blaca Blue was noteworthy. The only restaurant I likely would not revisit is NOI. The food was great, however, the service really missed the mark here. It felt like at first too many people were trying to work with us and the communication wasn't quite where it needed to be. We were asked if we wanted more bread. When we said yes, it was never delivered. They refilled my wife's wine a couple times with the wrong wine. As it got busier, suddenly the service slowed down and we felt a bit forgotten about. We didn't mention anything since we knew they were trying, it just wasn't comparable to the other restaurants service.We faced two dissatiafiers with our room while there. One day one of the wine glasses left after room service had glass shards in it. That could have made for an extremely painful glass of wine had we not been paying attention. Also, our mini bar refrigerator didn't work for a couple nights. We had to ask a few people, but this did get resolved eventually. The hotel offers many included activities. We only took advantage of the intermediate hike on this visit. The tour guide was wonderful, though intermediate is quite a bit of a workout if you're not in great shape. I'm glad we hadn't chosen anything more difficult!Those aside, we would definitely come back to Hotel Mousai again. If you're looking for a worry free place to stay outside of the main city, this should be on your list.
Traveler Barrett
From Tripadvisor
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"EXCELLENT IN EVERY WAY!"

I have traveled all over the world and Hotel Mousai, by far, exceeded any and every expectation I have ever had, when it comes to a luxury hotel. The hotel, grounds and beach were stunningly beautiful. The rooms were total luxury and comfort and the customer service was IMPECCABLE! One of the highlights of our trip was eating atone of their signature restaurants, DAO. The food was glorious. The ambience was classy and chic. But let's get back to the quality off customer service! We were taken care of, at DAO, by Alberto and Luis, who were thee most attentive, helpful, fun, knowledgeable, respectful and friendly hotel staff I've ever met. Thank you to everyone at Hotel Mousai for making this trip one of the best I've ever had!
Val Travel Gal
From Tripadvisor
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"Must visit all inclusive resort!!!"

We came here to celebrate my 30th birthday and I can say we will definitely be back! The service was over the top. Every staff member truly wants your experience to be amazing! We had the pleasure of having Diego as our server on the rooftop pool. He was very attentive and catered to our every need! Thank you Diego and all the staff!!
Jazminp269
From Tripadvisor
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"Amazing stay!"

Had such an amazing time at this hotel! The service and grounds are unmatched. Everyone is so hospitable and kind. All of the restaurants have stunning views and amazing food! We had the best breakfasts at The Terrace Restaurant & Geovany Lezama gave us 5 star service! We will miss him!
Sarahg Helwig
From Tripadvisor
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"Our favorite escape"

This review is long overdue. We have visited Hotel Mousai at least 8 times in the last 6 years. All inclusive and luxury dont really belong in the same sentence, however, this place knocks it out of the park with their high end liquor selection along with the most impeccable meals at Hiroshi, the rooftop, and Dao. Nois pizza is also insane! The staff has, at this point, become like family. A special shout-out to Fernando (manager), Ruben (our butler), Cristian (Hiroshi), Abraham (Hiroshi), Maria (rooftop), and Yenni (rooftop). These are just a few of the names of the people who go above and beyond to make sure we have everything we need during our stay. Sorry to all the people I forgot to name; each and every staff member is polite and willing to help. Thank you Hotel Mousai and to all of the staff who keep this place our second home! See you all soon.
522radat
From Tripadvisor
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"The best place weve ever stayed! Book here now, you definitely will not regret it."

This was our favorite vacation ever! The room was superb - the hot tub, toilet, bed, lights, music system, in room bar, and the view - all perfect. The rooftop pool is the perfect place to relax and the staff there are very nice and attentive. The pool is the perfect temperature and the view is break taking. Our room was perfectly cleaned each day. Room service was super fun and easy. ALL of the staff were nice the entire time and obviously enjoy doing the best job possible to make your stay comfortable. Shout outs to Emmanuel at the pool at GarzaBlanca, Alejandro and Miguel at the Terrace, Geovany and Lezama at Hiroshi, Yesi our concierge, and our butler Ruben. All did an outstanding job and went above and beyond. My only complaint was I bought a pair of $40 sun glasses from the general store at Garza Blanca that broke after only 3 days, they literally just broke in half at the bridge piece. I did nothing to break them. The manager of this store flat out refused to refund me or exchange them claiming they broke from daily use when I only used them for 3 days! Very tacky when we spent well over 4 grand at the resort. So dont buy from that store, they wont guarantee their stuff wont break.
K5804 W Aisaacm
From Tripadvisor
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"Amazing Place!"

Stunning locale, hotel and views! The rooftop pool is incredible and the tuna and guac are way too good. This was our first trip to PV and it did not disappoint - can't wait to go back! So many great things about this hotel and PV. If you are an animal lover, hopefully you'll get a chance to see some of the coatis - so cute! Also, listen for the call of the chachalacas - they are exclusive to that area. Our favorite restaurant was down at the resort at the beach (which is awesome to be able to go between the properties & pools) and the steakhouse. Views can't be beat!If you choose to do the hike - be prepared - it's definitely not for beginners! Amazing views but quite a challenge.The only negative was that we had to pack up and go back to the real world!
Onthe Low22
From Tripadvisor
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"Just Country Hopping"

Alberto, Arianna and especially Carlos, took care of and doted on us from the moment we arrived. This restaurant is meticulously decorated, down to the very last detail. From the service to the red tree that is the focal point of this newly birthed establishment, to the chandelier (that will be going in my foyer by the way), major kudos to the ToTo toilets, then the chairs and the curtains. But wait, those werent even the highlights of my night, it was hands down the female saxophonist. Being a lover of saxophone and violin covers, I thought watching a man play the saxophone was sexy..s**ta woman playing the saxophone in a cocktail dress is by far the sexiest thing Ive ever witnessed in my life. This establishment pulled out all the stops. I hope you enjoy it as much as I did.
Relax699993
From Tripadvisor
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"Beautiful Mousai"

I travel very often and Hotel Mousai is the most beautiful with the best staff resort i have ever been to. We had a designated butler named Ernesto Ornelas and he checked in with us every day to help plan our daily activities. He was attentive and professional and made the experience more pleasant. Every restaurant on the property had 5 star service. One of the host staff Claudia Molina always went above and beyond when taking care of us. She remembered who we were and always answered questions regarding the dining experience. The Hotel Mousai met and went beyond our expectations.
Nikkigranados
From Tripadvisor
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"Wedding Anniversary at The Mousai"

My husband and I had the most wonderful time at Hotel Mousai. We stayed there for 4 nights and wish we were able to stay longer. Our butler, Carlos Ramos, helped make our stay so easy, relaxing, and special. Having the ability to easily text Carlos Ramos a question or move dinner reservations was so nice! He also left us an anniversary surprise of chocolate covered strawberries and rose petals in the shape of a heart in the bed on our last night. Aside from the amazing butler experience, the food was absolutely delicious. The all inclusive was worth it as we tried so many different menu items from all the restaurants we visited. Another person wed like to call out is Steven at concierge. He created a nice little planner for us that had all our dinner times, spa reservations and activities all in one place. We really didnt have to think about anything but relaxing and having a good time. Penny at concierge was also a sweetheart. Well definitely be back here again soon!
Francesr P3780 Ov
From Tripadvisor
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"AMAZING EXPERIENCE "

This property is beautiful beyond words. The views are breathe taking. It's kept pristine. The lobby with full bar is gorgeous. The rooms are spacious with amazing views, amenities like no other. Please make sure to utilize the rooftop pool, bar,and restaurant. Wonderful music, views and drinks. Special shout out to Dylan great waiter in the south tower. I want to say thanks to Steven our concierge, he's knowledgeable, helpful and genuinely good person. Ramon the bellman great guy excellent service. Letty in housekeeping very sweet person attended to our needs with sincere desire to make sure we were happy. Everyone working here are gracious, knowledgeable and attentive to the needs of the guests. Amazing restaurants, live music, yet quiet at just the right time. You want to relax, be pampered and eat well this is the place. We were in the south tower, and don't forget the spa awesome experience.
Karen82456
From Tripadvisor
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"Superb Garza Blanca Stay"

We had a great stay at the Garza Blanca for our honeymoon. The food was amazing, the rooms and the views were gorgeous, and the staff were so kind. Chelsea and Marylou at reception helped us with all our needs, even a last minute name change for our Covid swabs to travel (which was very easy and quick). Diego and Rigo helped us at the all inclusive included kayaking and snorkeling adventure. Diego was amazing as our guide and was so kind and happy and enthusiastic for the whole 5 mile tour! Overall we had a great stay and plan to be back!
Escape434256
From Tripadvisor
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"Just an incredible time with the family and grandkids"

The rooms far exceed any expectations with beautiful views of the Bay and the surrounding hillsides, each with it's own spa with full kitchens in our case. Turn down service with always a bedside treat. The food was equally good in the restaurants tried, our particular favorite being the Steak House at the bottom of our tower (#4). Mario and Alex gave us particularly great service, remembering us, even to the point of knowing our preferences. Absolute impeccable service-- with always a welcoming smile. Anything asked of the Bell Service was answered the same way, we needing transportation to several excursions. Bell Captain Carlo went way beyond what would normally be expected, finding ways to get us picked up at the Tower and to and from where we needed to go. Joel was equally helpful and accommodating. They are quite the team. Alejandro, at poolside was also wonderful. We couldn't have had a better trip-- and there was eleven of us to take care of. That size group has to have it's challenges-- but we experienced none-- really saying something. We shall return.
Paul W
From Tripadvisor
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"miss"

marco and oscar were amazing! they were such a good vibe, it was one of our favorite bars in the whole resort. they also made the best tasting mojitos ever. definitely would recommend stopping by to see them
Jhovannas2022
From Tripadvisor
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"Excelent service!!"

I was in Garza Blanca for 3 days and in the short time I was there I loved it!I need some vacations,On my next return to Mexico I will return to this wonderful hotel,restaurants, food, views and excellent service from the staff and I also want to thank the cleaning girl EUNICE I loved the gift!You gave me some sweetness in those bitter days of work.
Albert Oz4745 Wc
From Tripadvisor
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"Rooftop Bar at Hotel Mousai"

The Rooftop Bar at Hotel Mousai was so much fun! Diego and Juan were awesome waiters and there was super great service! We had a great time! There were amazing views and really good drinks, very much recommended! Good place to watch the fireworks and sunsets!
Madison D
From Tripadvisor
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"Amazing trip"

What an amazing experience! And thank you to Carlos, the property Bell Captain at Garza Blanca. He met us when we arrived and made sure all our needs were met, and accommodated special requests when they came up. Between five couple and three different suites, that was quite an undertaking. What a beautiful resort, at the foothills of mountains right along the bay. Watching whale families breach the water while having morning coffee was something I've never experienced before. Just an extraordinary stay with excellent customer service all around! Already planning a trip for 2023!
Tjk367
From Tripadvisor
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"miss"

angel and veronica were fantastic! such great food, excellent service, 10/10everything from the appetizer to the birthday icecream was delicious. it was out last night of vacation and our favorite dinner
Jhovannas2022
From Tripadvisor
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"Garza Blanca Puerto Vallarta"

Couldn't have had a better experience with Juan at the rooftop. He gave us raicilla tasting and it was amazing. He was so great and was so personable .Highly recommend Juan - rooftop bar was amazingKass
119kasuns
From Tripadvisor
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"Best Hotel experience ever had! BEST STAFF"

I have not experienced a vacation with such a wonderful staff/crew like in Hotel Mousai. My friends and I are very happy with how the staff was so so nice and available for all of our needs. We spent most of our days by the pool in the South Tower and and rooftop staff there was AMAZING! Such amazing workers, very friendly and fun! Mateo and Ignacio were the best! Ask for them when at the pool!!
227elinad
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Steven at the concierge"

Steven, What a wonderful guy! He made our stay so organized and easy going. Always polite and greeted us with a smile. He had the BEST suggestions on what to do during our stay at the hotel. Definitely ask for Steven at the concierge during your stay at hotel Mousai!
Nelli K6064
From Tripadvisor
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"Luz is the best"

Luz Flores was our housekeeper during the visit. She was phenomenal. We stayed in room 7101. The room was always cleaned daily with fresh towels and whatever else we needed. She made our towels into little swans on our bed. Anytime we needed anything she would provide it. Luz is an amazing asset to your team and she deserves all the raises! On my last day I requested her up to my room and gave her my floral arrangement I was given and told her it would look even better in her casita. I hope to see Luz next time we visit!
Ariana N
From Tripadvisor
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"Gorgeous resort and views, and exceptional service"

First time visit for me and my 18 year old daughter, but definitely not our last. Everything was exceptional and went smoothly from pre-arrival to check out. Like other reviewers, the staff and service were amazing - helpful and kind. This is a long review, but hopefully helpful (and in chronological order!).Pre-arrival A few weeks before you arrive, you'll get a nice email from the pre-arrival concierge to help you book transportation, all-inclusive deals, spa, etc. Victor was super helpful and answered all my questions including dress code for the resort restaurants. We skipped the all-inclusive package because we're not big eaters or drinkers, and we booked our transportation directly with Vallarta Transfers & Incentives (highly recommend!).ServiceThe staff is the best. Tip them well because they work really hard to make this a true 5-star vacation. A few shout outs:Geovani - can't say enough about our server for breakfast at The Terrace/Hiroshi. Funny, warm, kind, genuine. Gustavo - bellmanNathaly - helped with pre-arrival questions, checked us in, checked us out (all without hiccup)Rosy - concierceRicardo, Jorge, Angel - North RooftopEliu, Francisco - NoiAlberto, Daniel - DaoSamai, Luis - Hiroshi, The TerraceLilian - housekeepingAmazing musicians in the South lobby and North rooftop pool (flutist, pianist -- thank you!)Spa ImagineExceptional people and services at the spa. We got our nails done by Carmen and Anahi - excellent job. We got some waxing services - also terrific. My daughter got the detox facial which comes with a complimentary hour of hydrotherapy -- amazing. I got the deep tissue massage with the complimentary hour of hydrotherapy. Don't miss the hydrotherapy services, it's a guided circuit of hot and cold water therapy. Rosario was our guide and she was wonderful. My deep tissue massage was THE BEST (ask for Xochitl, she's amazing)Food We tried 4 of the 5 restaurants on the Hotel Mousai/Garza Blanca properties. Presentation and portion sizes were perfect for us (note - we're not big eaters). Every meal started with a little complimentary taster dish from the chef - always delicious and innovative.Noi - dinner for our first and last nights because the food is simply amazing. Get the drinks -- all beautifully made and unusual. Highly recommend the PAPPARDELLE AL RAGU DI AGNELLO, the ORECCHIETTE SALSICCIA LUCANICA E CARCIOFO, and the MELA pizza. Hiroshi - Hana Lychee sake, popcorn shrimp, and any sushi roll. For dessert, the miso creme brulee is very good but a bit rich and heavy. Go for the coconut cake, totally different.Blanca Blue - we ordered apps from the Pre-Hispanic menu and everything was excellent. Tuna ceviche was outstanding.Dao - gorgeously designed and decorated, but the food was not quite up to par with the other restaurants. My daughter got the walnut shrimp and the breading was so hard that it was almost inedible. In hindsight, I should have sent it back. But it didn't mar our dinner. Service was great - Alberto saw that we were chilly so they brought us lovely wraps to wear (!!)Rooftop food - guacamole, chips, salsa, coconut shrimp, tuna ceviche - all outstandingBreakfast at The Terrace/Hiroshi - see my separate review on that, but you must get the french toast and any of the smoothies or wellness drinks. SuiteWe booked a regular suite in the North Tower but Nathaly at check-in upgraded us to an Ultra suite in the South Tower because she knew that I wanted to have 2 beds instead of 1 King bed. We loved our suite on the 9th floor. Total privacy - not another building or person in sight. The iPad controls worked for us and we were discovering new elements to the Suite every day. Extensive music library for the built in speakers in your suite and on the terrace. The private jacuzzi on our terrace with the hammock were perfect for us. Daily housekeeping and turn down service make this place special. Gym and poolsWe hung out at the South and North rooftops and both were great - slightly different vibes. The North was more chill. South seemed to have a younger crowd. We used the gyms at both towers and they had great equipment - no one was ever there, so we had the gym to ourselves. The North gym is open from 7-11 and the South gym is open 24 hours. I would have loved to see a Peloton bike at the gym!Beach and ShoppingThere's a trolley that goes all around the Hotel Mousai/Garza Blanca properties every 10-15 minutes. We walked down to the beach and back up the first day and it was fairly easy, but take the Trolley if you don't do well with stairs (there's lots!). Beach service was good, but you're right below the main pool at the family resort of Garza Blanca, so expect delays. The lounge chairs were great - each had a personal sun blocker that you could use to shield your face so you can read a book. The water was nice if a bit cold (this was March). We didn't do any beach activities but we saw families do Banana Boat rides, kayak, and deep sea fishing. We walked around Terraluna during the day (totally dead) and in the evening and there are some cute stores, but it's just getting going, so pretty quiet. We didn't do any of the music/food events at Terraluna, but the space itself is new, beautifully designed and decorated. The carousel is cute. If there was one thing I would improve, it's the ability to communicate via text with the concierge. Rosy was our personal concierge, but the only way to reach her was by calling from your suite or stopping by the concierge desks in the two towers. I ended up booking my spa appointments directly with Spa Imagine, which was not a big deal, but if there was a way to communicate via text, that would have been more convenient because the majority of the time you're not in your suite to call. Forever memorable trip. We will definitely be back to this very special place!
Scj49
From Tripadvisor
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"Week getaway"

Spent a week in an ultra suite north tower,Firstly the resort is spectacular and kept in pristine condition. We had a butler, Carlos, who attended to all our restaurant and any other resort reservations we needed, he was always close by if we wanted anything.Two of the pool attendants, Maggie and Ian were amazing, working so hard to make our rooftop experience a great one, THANK YOU BOTH.All of the restaurants were great, food was always hot and nicely presented, special shout-outs to Geovani at Hiroshis and Ivan at Dao. Both great employees and great people.Throughout the resort the staff are awesome and made our stay a memorable one, so much so that we have already booked again for Easter and will be back again in the fall. This will be our new go to resort and we cant wait to return,
821gregm
From Tripadvisor
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"Awesome Vacay"

Amazing place. Service is unbeatable all over the resortAll the restaurants are great but Gabriel and Bertin at NOI were the best. Great food and great times.Butler Carlos is always helpful as well. Hiroshi is amazing Sushi. 5 star experience
Daniel H
From Tripadvisor
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"Service at Hotel Mousai"

Our first visit to Hotel Mousai was for my birthday in March 2022. We are Elite members with the resort, so we were assigned an Elite Concierge representative named Alexis. He was very professional and assisted us with the check in process and anything else we needed during our stay. A perk of staying at Mousai is the butler assigned for your stay. Our Butler during this trip was Carlos Ramos, and he was amazing! For my birthday, he reserved a rooftop cabana at the North tower for us. A friend on the staff had a birthday cake delivered to the hotel, Carlos and Alexis arranged to bring it up to the pool while we were there. The staff at the pool sang happy birthday and provided champagne for the occasion. When we returned to the room, we found out that Carlos arranged for housekeeping to clean our room and had it decorated with balloons! It was definitely a memorable trip because of those two and I would highly recommend staying at Mousai when you visit Puerto Vallarta.
Sd0t2006
From Tripadvisor
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"Great service at Mousai"

Mousai is always a treat. Beautiful setting and a wonderful staff make the vacation great. Ivan and Maggie are great at making the rooftop pool experience fun. Carlos provided perfect concierge service. Friendly service staff are at your service.
Msf500
From Tripadvisor
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"Great week at Hotel Mousai"

What an amazing hotel! Our room and view were amazing. We stayed in the new South Tower ultra corner suite. Our butler Lilith was amazing and took care of everything we asked for. Our fav restaurant was Noi in the lobby of the South tower. Elio and Francisco took great care of us here! We will be back again! The roof top pool is our fav spot! Everything from food to drinks was exceptional at the rooftop! Thanks to staff at Hotel Mousai! They are the reason we will return!
Spartan10
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Thank you for a perfect stay!"

We had a fabulous time. My husband, myself and our two girls ages 10-12. Safe, clean, accommodating, luxurious and not so big that its loud and annoying. Perfect size resort. Beach was fun for playing and lounging, kids safe in the water. All restaurants were quite good and room service was such an important plus for tired kids in evenings. Room was perfect. We could not think of anything to say negative. Perfectly priced. Always worry about the wine choices on an all inclusive and they were really good. Never pressured for the sales pitch. It was all just fabulous. I hope we come back!
Sherilynn010
From Tripadvisor
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"another amazing trip"

We have stayed at Mousai in July 2020 for the very first time. It was fantastic! From the location to the great customer service. Our butler, Carlos went above and behind to meet our needs. (Sometimes I can be drama queen). This is why we have decided to go back. This time we stayed at the second tower (Mousai South). this is more contemporary and more beautiful. The design is amazing. the customer service was at it's best. My deepest respect to the staff who work tirelessly to impress and help the guests. When you stay at South tower make sure to get to know the front desk staff: Rosy, Jovana, Natalie, and the tall, dark, and handsome guy who helped me to figure out how to place a toll free call to US. He worked on the morning of 3/28 about 11 am. This tower had 2 new restaurant with amazing service and great food: Italian and contemporary Chinese. make sure to try them both and say hello to the amazing manager Adrian. The rooftop pool staff always nice and ready to serve you every minutes. I love my waiter Ignacio who remembered us from our first trip. Don't forget to visit the shopping center Tierra Luna. Stop by at Karuma restaurant and enjoy grill meats. If you stay at Ultra Mousai suite try the free hydro message therapy at the spa. Overall a great place to stay. to the owner of Mousai: "Please give a nice bonus to these amazing employees".
Ana Arz
From Tripadvisor
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"Good stay"

My husband and I had a wonderful stay at Garza Blanca. The restaurant's wait staff and housekeeping were all top-notch. We had the one-bedroom oceanfront room which was beautiful and everything you need is in the room. The beds were super comfy and luxurious. The main pool area I personally find really small and cramped for such a big resort. There is lots of walking if want or you can be lazy and have the trolley take you places. There is a carousel for the kids to enjoy, not much in pool activities if that's what you are looking for. Check-in was smooth and easy. A quick taxi ride into old town. walking to old town is not recommended.
Nammer Traveller
From Tripadvisor
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"Truly a 5 Star Experience - Best Resort We've Been to!"

My wife and I went for our 5 year Anniversary/Babymoon. We had an AMAZING time. Everything was exceptional service, spa, food, property, drinks. Long review, but lots of details. We stayed in an Ultra Mousai Suite on the 10th floor in the North Tower (original tower). People/serviceAbsolutely outstanding - best we've had and we have been fortunate to travel to a number of resorts claiming 5 stars. Hotel Mousai stands above them all. Shout outs below for amazing service throughout our trip:Edgar at the lobby bar great virgin cocktails for my wife!Diego Server at DaoRicardo, Alan, Claudia, Carlos, Yessina, and Heriberto Rooftop service was AWESOMEEduardo breakfast at Hiroshi Daniel BocadosFlor and Saudi Suite Service/HousekeepingThe whole landscaping/property maintenance teamSpaPart of the Ultra Package is Hydrotherapy I HIGHLY recommend. We did it every day for our whole week! It takes relaxing to a whole new level. Rosario was wonderful!! I cannot remember the gentleman that helped us he was fantastic as well!FoodBest all-inclusive food weve ever had. Each restaurant had some incredible dishes. There were very few things that we would only call good. Hiroshi Mango roll with the spicy eel sauce, shrimp tempura, wasabi RibeyeDao spicy beef gyoza, honey-glazed walnut shrimpBocados Caesar salad presentation is awesome, Street taco, Tenderloin with Cabernet DemiNoi Crema di zucca e coscia di quaglia (WOW)Blanca Blue Roasted Cream of Corn, tamale, short rib, skirt steakRooftop North - popcorn chicken (trust me), baja shrimp tacos, coconut shrimp, tuna steakRoom service curly fries (better than Arbys, I swear)Breakfast at Hiroshi French toast, burritoFresh fruit dishes every morning were amazing anywhere you went DrinksAll craft cocktails with top-shelf liquors I was truly impressed. There was no well liquor present. I tried more than a few cocktails and every single one was truly hand crafted as they should be. Now, Im spoiled! For those who dont/cant drink they have a mocktail menu which was great for my wife. Also, it was very easy to order a virgin anything and they tasted great. Again, quality was top notch. There is a big buffet down at Blanca Blue worth trying at least once. PropertyHot tub sunsets were absolutely incredibleBoth hotels are set up fairly high. There is a shuttle to take you down to Garza Blanca, but we walked most times for some exercise because we only went to the gym once.Gym has nice equipment and the best views of any gym Ive been toNorth tower faces the ocean directly (happy we stayed in the north tower)South tower has more mountain + water viewsNorth rooftop pool was great I just wish it was a little more lively at times. Music was pretty chill, but we got VERY excited when there was a DJ to change it up a little bit. The only reason we noticed was because the music selection changed volume did not. Whale watching (Nov-March I believe) we could see them from all over Room, spa, rooftop. It was amazing. ActivitiesKayak to Los Arcos long ride, but worth it! Saw some spotted eagle rays, sting rays, some fish, and even a sea turtle popped his head out of the water as we were passing by. Hike to the waterfall I think I did the easy one, but it was fun. Lots of rocks to climb over, so could be challenging if you have any mobility issues. Pace was fairly slow though. Waterfall was just ok nothing crazy. RandomVibes definitely a more relaxed resort with mostly couples. My wife and I are early 30s. There were other younger couple too, but many more middle age/older couples. We had a small resort credit, but ended up not using it there were lots of limitations and we didnt understandCovid testing was very unorganized -- would be great if there was priority for Mousai guests or the appointment times were honored. Just a messy line. Butler we had one with the ultra suite, but felt like the concierge would have ok. He made things convenient a few times, but we did not see him too much aside from initially setting up reservations for food, spa, hike/kayakWe will 100% be back again!
John B
From Tripadvisor
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"Excellent Family Stay!"

Can't say enough great things about this resort. Our family of 5 enjoyed 5 nights all inclusive at the Garza Blanca. The 3 bedroom Panoramic Suite was AMAZING. So much space, and incredible views. Great food, and excellent room service. Staff at the pools/beach were very efficient, and everyone was working their tail off to please the guests. Definitely felt spoiled at this place, and would return in a heartbeat. Side note, my wife and I were able to eat at Mousai one night, which was a nice night out for us, while the kids enjoyed activities and room service of their own. Our servers Christian and Franco, at the Japanese dining in Mousai were outstanding. It should be noted that check in and check out were very smooth, from the bellman, to Stephanie, and really every employee we had an interaction with. Great job by everyone, and thank you for a memorable vacation for our family.
I7424 U Oaaront
From Tripadvisor
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"Great views and amazing service!"

This was my third stay at Mousai and it keeps getting better. The new restaurants really add to the property and the service continues to excel. Shoutouts to Carlos from the butler service and Carlos, Diego and Gerardo on the rooftop for their great attention to detail and friendly service
Ivan H Sf
From Tripadvisor
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"Valet"

Joel was very nice attentive and helpful since the first day of our arrival till the last day we were there, remembered us by name and made sure to great us regardless of if we had tipped or not, a lot of the other employees didnt acknowledge us if the tip wasnt to their expectations. Joel was alway kind. Keep up the great job Joel. Mr.Castro
Girley760
From Tripadvisor
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"President president"

Carlos Ramos my butler was Fantastic.He went beyond expectations. My wife and I had the best experience with him.He took care off all needs very professionally.Made sure we even arrived at the airport on timeair on time for our flight.He was exepetional
489irvingh
From Tripadvisor
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"Elite service!"

My husband and I are elite members and came for our first stay at Mousai for his birthday. Alexis was our concierge and he was very informative and helpful. Carlos Ramos was the concierge assigned to us. There was a welcome chocolate and champagne in the room when we went up after checking in. Our friend, who also works at the resort, delivered a cake to Alexis for my husbands bday. Alexis and Carlos then arranged for Champagne and the cake to be delivered at the rooftop pool for us. When we returned to the room, housekeeping had it cleaned and decorated with balloons per Carloss request. They helped with booking reservations, massages, and transportation. They checked in regularly and visited us while out around the resort. We cant wait to go back.
Randi L
From Tripadvisor
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"Great views! Great service! Great amenities"

Ricardo really elevated our experience at Mousai North. Between making recommendations on menu items and making sure we had all the attentiveness we needed, he made us feel like the only guests there on a busy day. Highly recommended if youre looking for that 5 diamond experience!
Blake L
From Tripadvisor
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"March break"

Garza blanca is a lovely resort. The housekeeping, Laura Flores and Marisol Serrano did a fantastic job to make our stay very enjoyable. Junior panoramic suite was probably the highlight of the trip, enjoying breakfast room service! Another person of mention is, Javier, the beach keeper and lifeguard. Javier was very personable and helped with questions and tasks that were not his job. Overall good was good, DAO being the best restaurant with Irlen being a fab server.
818britr
From Tripadvisor
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"Beautiful resort with perfect staff!"

Garza Blanca PV is such a beautiful resort with choices to stay mountainside with views of the pacific or right on the beach. The staff attends to your every need, and the restaurants are all 5 star. From pool attendants putting your towels out and moving umbrellas when you need them, to the butlers/concierge staff, to check in and check out, you will not be unhappy even one second of your stay.
Carrie61 Kay
From Tripadvisor
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"Relaxing and Luxurious"

This was the most relaxing and luxurious vacation ever. The accommodations,food and service were amazing! The room service that was part of the the all inclusive was delicious! We never had bad meal the entire time. The romantic dinner on the beach was great!!!!
Rozm554
From Tripadvisor
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"Incredible beauty and service"

Weve been here a few times before and absolutely love it here! The resort is absolutely beautiful with amazing ocean and mountain views and access. The service however is the best part! The servers, butlers, pool concierge, and housekeeping staff all seem to be focused on making your experience as excellent as possible. Our butlers were second to none - Felipe and Jose - they spoiled us! And if youre looking for a wonderful spa experience, Imagine Spa is well with the visit. Garza Blanca has made some amazing additions and upgrades since we were last here in 2019, which just added to the experience. With 8+ restaurants on site, you could spend a luxurious vacation here without leaving the resort (although I would recommend you spend time in and around PV - so much to do!!)This is not a resort for those looking for a low-budget getaway, but if youre looking for a luxurious vacation for you and your family, I would highly recommend GB!
Shauna B
From Tripadvisor
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"Home Away From Home"

We have visited Garza Blanca many times. We consider it a home away from home and have always had an excellent experience. The staff - from the bellman upon arrival and every single service to follow- are the kindest and most accommodating. A special mention to our amazing concierge upon arrival, Gloria, who welcomed us with open arms and scheduled all our reservations. She has a special touch that she brings to her role. The Room Service is amazingly efficient, even at peek busy times, and the room service attendants will show up at your door with delicious meals and warm smiles .The entire team at the Upper pool, in particular, Moises and Miguel, are so attentive, kind and provide outstanding service! Another special mention to the housekeeping staff in Tower 4, especially Navididad, and Anastasia who took such great care of us and left our room sparkling every single day and evening. At the lower pool, Ivan educated us on the selecting the best tequilas, and even a little Spanish language tutoring. Providing great service and making sure we always had enough shade, he always goes the extra mile for the guests.ALL the staff at Bocados are true professionals and will provide wow you with their superior service. They are so good at what they do, and each time we went for dinner, we left feeling so impressed at how well they all work together to provide a fine dining experience for their guests.Blanca Blue Mexican cuisine is amazing, and Jose will take excellent care of you. He has great recommendations and is also a true Pro!The Trolley rides are SO much fun- the drivers greet their riders warmly without fail, and always play great music and bring ALL the good vibes to the short commute up the hill to the other parts of the resort.Finally, a very special mention to Gonzalo, who we have had the pleasure of getting to know over the last 7 years of coming to Garza Blanca PV. Gonzolo is amazing at his job, knows his clients by name, and is just a truly wonderful person! We always go out of our way to set up in his section- because we know he will take care of us like family:) The entire team across all the departments of hard working people employed at this resort work with each other and their clients to go above and beyond , consistently. We love it here, and well be back! Next year, and all the years that follow- thats how much we love it!
Explorer621195
From Tripadvisor
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"The best PV has to offer. "

Beautiful resort, beautiful staff. Our group of four had a lovely week at Garza Blanca in PV. We had stayed there before in one of the towers on the mountain and were awe struck by that facility. This time we stayed in one of the towers on the beach and we loved it..!! The two bedroom unit was perfect. The waves were crashing 78 or 80 feet from our balcony. What other resort would deliver potted flowers to the unit which blossomed all week. The staff were there at all times doing their very best to make our stay the best it could be.
C8128 U Odanan
From Tripadvisor
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"Garza Blanca Kids Club"

We had a great stay at Garza Blanca. The suite was amazing the people warm and welcoming. The Service was exceptional. We loved the pools and the beach. The food and drinks were fresh and high quality. Great coffee drinks as well. Our kids loved the kids club: Shary and Paula were kind and inclusive and the boys enjoyed every minute with them feeding turtles and making crafts. Thank you!
Dianagillmd
From Tripadvisor
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"It is top notch in so many ways."

This was my second visit to this resort. It is top notch in so many ways. But, this time, I had the pleasure of partnering with a butler. Lillith absolutely made my stay the most comfortable, from modifying restaurant bookings to having an aroma scented room each evening and everything in between. Thank you! My other strong review was on the rooftop of tower 6, Caesar ensured I had the best setup for each of my individual stays, based on my preferences from the days before. Never missing any personal detail.

Cj Pyke
From Travelerstalk
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"The price we pay to be here is worth it. Amazing food, luxurious accommodations, top of the line amenities, gorgeous spa, and most importantly incredibly friendly and hospitable staff."

Second time visiting Hotel Mousai and I cannot recommend this resort enough. My wife and I are not wealthy, but the price we pay to be here is worth it. Amazing food, luxurious accommodations, top of the line amenities, gorgeous spa, and most importantlyincredibly friendly and hospitable staff. I cant remember everyones names, but the bartenders at Noi, Oscar and Alonzo, were so much fun and provided such incredible service. That bar became our local before and after dinner, and those two always had a spot for us. Also charming was Alan, who adjusted our umbrella more times than I could thank him for at the rooftop bar. Definitely do the all inclusive deal, if for nothing else than breakfast, pool drinks/ snacks, and Hiroshis restaurant. Pro tip: tip, tip, tip. These folks are worth it.

Barton Quigley
From Travelerstalk
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"Amazing experience"

It was a great and phenomenal experience. They really strive on making it a great and friendly experience. There service was beyond fantastic. Ive been to quite of resorts but this one was amazing. As soon as we checked in they were friendly and gave a complimentary drink. There staff really made it feel like a stress free vacation. I will definitely be back there again when I go to Puerto Vallarta
La24kobe8
From Tripadvisor
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"Garza Blanca is incredible"

We stayed at Hotel Mousai last August 2021 and had an exceptional experience. We wanted to get away from the winter snow and decided to come back and stay at the same property. Everything about this property is first class. Tafer Resorts has done an incredible job with all of the details, food is like a five-star restaurant for every meal, premium alcohol and specialty drinks, and every staff member we encountered treats us like we are family. Abigail provided daily service to our room and incorporated so many special touches each day. She also noticed what we were using more of and made sure to stock those items in larger quantities.
Christophermarch
From Tripadvisor
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"Better than 5 stars! The most magical place Ive ever been, BEST VACATION EVER."

The staff is AMAZING! Garza Blanca is beautiful, nestled in the perfect place, between mountains and ocean. The beds are out of this world, youll sleep better than you ever have. The hammocks On every balcony will ensure a A+ nap. Anything you eat at Garza is an experience, some of the best we have ever had. We looked forward to every meal. Everything is absolutely spectacular, but the staff made the biggest impact on us. From Victor & Joel at the front, to Mike & Stephen at the pool, Cesar and Fransico at booking adventures, to Cesar & Rigoberto at Musaui roof bar, to Christian at Heroshi, Tito with the hikes and fun, & Jeanes beautiful personality! Housekeeping was beyond perfect, everyday. I wish I could name everyone we interacted with because each one was personal and wonderful. We cant wait to get back to Garza Blanca! If you have an opportunity to go, RUN! You will love every part of your vacation.
272caitlino
From Tripadvisor
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"Dao Restaurants"

Dao was fantastic. Appetizers: the shrimp toast and hot & sour soup slapped. Id order that again. Lo mein entree was delicious and the portion was enormous. I am not small either. Angel and Alberto were our severs and they looked out for us on a second-to-second basis. One could not really ask for better service. Dao doesnt have the views of the other on resort restaurants but the food and service make it well worth the visit.
Josh88magnuson
From Tripadvisor
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"Dao Restaurant at Garza Blanca"

Alberto V, Angel, ivan, and Diego at Dao restaurant are outstanding. The entire staff is incredible, but these 4 in particular have made my experience beyond amazing. My family and I came here to celebrate my birthday, and the whole staff went above and beyond to make me feel special. We then came back a few days later and again had great service, amazing food, and even better desserts. Definitely recommend coming here.
Lexi W
From Tripadvisor
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"Our Butler Carlos Pulido was an amazing help during our stay. Always made himself available, all day long!"

Since the very moment we arrived everyone was very nice and helpful. Our Butler Carlos Pulido was always offering his assistance in the morning and throughout the day. Always stayed in touch making sure we had a reservation in place at all times, if we needed it. He was always available to assist with any task we needed assistance with! If we were at the roof top pool, he would come in person to make sure everything was perfect for us. Carlos always greeted us with a smile. I know we werent the only customers he had to assist, and never made us feel he was too busy for us. Thanks to Carlos our stay was very relaxing!
Ana L
From Tripadvisor
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"Home"

an excellent place for a family vacation, the hospitality and affection of all the people in the place, I really felt at home thanks to the person in charge of cleaning, (BLANCA GUZMAN) we will see each other again in our next stay in our HOME.
W3106 Q Zdarrenp
From Tripadvisor
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"Great hotel"

We stayed in Garza Blanca in February 2022. We booked our vacation to a different hotel months ago, called Sunset Plaza Beach Resort, which was terrible. Once we went to that hotel and realized how terrible it is, we decided to cancel and book Garza Blanca the day we arrived. Fortunately, there was an available room. Garza Blanca is such a beautiful hotel with great service. Garza Blanca saved our vacation! I definitely suggest this place to everyone.
311neviny
From Tripadvisor
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"Garza Blanca Never Ceases To Amaze!"

We just returned from the most memorable vacation with friends at Garza Blanca in Puerto Vallarta. My wife and I became members five years ago and weve been back every year sinceit seems like every year is better than the last. We brought friends this time (usually we bring our kids) and they couldnt stop raving about this gem of a place that seems like paradise. From the moment we arrived and were greeted by Carlo (the captain of the bellboys) and all the staff, we were literally treated like royalty. The food was excellent, the service by the pools each day was incredible and the breathtaking views from the panoramic rooms are unbelievable. We even got lucky and saw a pod of whales jumping in the ocean from our balcony one morningit was amazing! If youre searching for a place to stay in Puerto Vallarta, youve found ityou will absolutely love it!
Marcsid23
From Tripadvisor
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"Hotel Mousai the Beverly Hills resort of Puerto Vallarta!!"

My fiancé and I just returned from a fabulous eight day trip at hotel mousai. We enjoyed the resort so much and the people working there that we decided next year we will be getting married there. Here are some of the reasons why I feel hotel Masai has been one of the best resorts I have ever stayed in and I have travel the world for over 20 years and I stayed at many five star properties.We stayed in the north tower in a corner suite and it was fabulous. Modern and clean with a spectacular view of the Pacific Ocean. We ate at all the restaurants on the property and all the food was phenomenal. I would like to mention a few people who truly made our vacation special. At the rooftop pool in the north tower, Ricardo our pool waiter was fabulous. Also our pool concierge Alan always made sure our towels were dry and always found us sun loungers to lay in . Alan went out of a way to treat us like friends. He is a one of a kind hard worker and he deserves promotion. At the restaurant Dao The food was incredible and every wait staff that waited on us throughout the week were very welcoming and the service was top-notch. I would also like to thank Juan Carlos the manager at Dao For treating us like royalty. He often came over during our dining experience to make sure that everything was OK and he spent a good 20 minutes talking to us about the different aspects of the menu. although people say the restaurant can be noisy at times they are tirelessly working on trying to fix the sound by baffling the walls in the future. Hirioshi, was my fiancés favorite restaurant, the sushi was to die for and the hot sake was amazing. A couple shout outs to Abraham and Aley and miguel our waiters who went out of their way so many times to make sure our dinners were unforgettable! Also, Alonzo the bartender at Hiroshi deserves a mention his professionalism and willingness to get you whatever you desire even though he works tirelessly and often very busy. Bodegos The steakhouse was phenomenal. The fillets were chard perfectly on the outside and tender and moist in the inside all the sides were wonderful the French onion soup and the table made Caesar salad were delicious. The view was phenomenal and the service was great. I would highly recommend trying the steakhouse you will not regret. Martin our waiter at the steakhouse is very knowledgeable and very service orientated he has been working there for five years and if you can you should ask if he is available to wait on you. I also would like to mention the food at the rooftop pools was amazing the watermelon salad with the mozzarella, the popcorn chicken, the shrimp tacos, the onion rings the tuna ceviche and the coconut shrimp were all to die for. Some of the best pool food I have had at any resort in the world. Of all my travels around the world I have stayed in many five star resorts with Michelin chefs. Hotel Mousai for being an optional all inclusive resort has had the best food I have ever tasted at an all inclusive resort, pool food at lunch and the dinner food at all the specialty restaurants were five star taste and the service equally matched. What makes the resort special in my opinion is the people who work there who tirelessly go out of their way to make your vacation memorable. I also would like to thank Angelica who was our house keeping attendant who cleaned our room daily and left special touches of care daily. Last but not least I would like to thank Carlos Ramos are Butler who went out of his way multiple times throughout the eight days to get us things outside the property, to make reservations for tours, to make reservations for restaurants, to make reservations for the spa. If I had to tell you one thing that we will miss the most is the genuine caring feeling that we thought Carlos gave us. We have had many Butler throughout the years and I will unequivocally say that Carlos Ramos was the best we have ever had. His attention to detail and his warm kindness and his willingness to go out of his way to get you whatever you want was truly a luxury and he made our stay unforgettable and a memory we will never forget. Carlos is a true professional and his service is unparalleled. I truly wish to thank you again Carlos for making our vacation spectacular. to all the wonderful people we have met I want to thank all of you again we will see you next year for our wedding. Dont hesitate to book this resort, you will not be disappointed.
Crazy Kid777
From Tripadvisor
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"Rooftop at Hotel Mousai"

My husband and I recently had the chance to visit Hotel Mousai. We visited the rooftop pool, Carlos the pool concierge was awesome. The pool was clean heated, our wet towels were replaced periodically with fresh dry ones. Erick was so helpful and taught us more Spanish! Thank you for a wonderful visit!
Ang4819
From Tripadvisor
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"Great service by Abigail!"

Abigail was great and left our room beautifully organized! Everyone here is kind, the place is beautiful and every detail has been well thought. Food is amazing!Will recommend to all my friends and family!
Camidu20
From Tripadvisor
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"Paradise"

Hotel Mousai is totally amazing! All of the restaurants are really good. DAO was amazing! Our favorite on the property which we totally not expecting. Alberto Farias and Alberto were excellent servers!!! Also, the manager Carlos was super nice and welcoming. Our room was top notch and matched with top notch service from all of the staff. Our butler Lilly was always standing by with any request. Thank you for a great experience!
Nickflyz
From Tripadvisor
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"Amazingly Great Service"

I stayed at the Hotel Mousai for a week in the end of February. The place is amazing but their service was top tier. My personal butler named Eduardo went above and beyond to assure my comfort. Definitely a place that you would love to visit and the way you are taken care if is unparalleled without question. This place received the 5 diamond award for a reason and the service reflects this. I've nothing but praise for this place. If you're as lucky as we were you'll have Eduardo to guide you along as well .
Smpceos
From Tripadvisor
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"We had an absolutely wonderful experience!"

My wife, daughter and I stayed at Garza Blanca for our first time during the last week of February. We had an absolutely wonderful experience! The property is beautiful, the location is fantastic and most of all, the service was spectacular! We stayed in one of the Penthouses. It was a perfect size for the three of us as well as one visitor we had along for half of our stay. All had our own rooms and full ensuite in each. The Butlers were great to work with and were very attentive to all of our needs. Never had to look for them, they always came to heck in on our stay and took care of all reservations, transportation and activities. The pool was relaxing and fun. The pool service was always friendly, helpful and fast. It was a week long paradise! We fully recommend Garza Blanca as we already look forward to our return trip next January!

Matthew Maine
From Travelerstalk
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"Jan. 29 2022-Feb. 5 2022"

There were two issues that marred an otherwise perfect week.1. We were subjected to a quite lengthy, hard sell time-share pitch upon our arrival lessening our vacation time. 2. We were taken to an inferior room (I paid for the 2 bedroom Panorama Suite with a hot tub on the balcony). When I complained they blamed it on Costco Travel. We were then taken to the proper room.These two issues made us wary of other trickery.Aside from these two distasteful events everything else was fine. It is a lovely resort with excellent service and very good food.Too bad these things happened.
Blarneystoneextreme
From Tripadvisor
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"Our little slice of heaven has gotten even better!"

We have been coming to Hotel Mousai for 6 years now (10 stays in total) and absolutely love our experience. Service is incredible. the views are breathtaking and now with the addition of the South Tower and restaurants, the choices of where to eat are even better. We especially loved our experience at Tao, The food was so good we are going back for a second night. Ample servings, lots of choices and great service from Alberto and Alberto...a fabulous team! Thanks for your attentive service, suggestions and overall fabulous experience. We also want to give a huge shout out to Carlos our butler. He does not miss a beat and has taken care of every detail of our experience. All the staff at the infinity pool are top notch. Another shout out to Alan for keeping us comfortable and his friendship for our last 4 visits, Ricardo, Ceasar, Maetteo, Jennifer and so many more. And Paulina for our checkin experience. And for our visits before, Jenny and Alissa from the Concierge team and Abraham at Hirisho. You are all such an incredible team! Thank you...its not over yet and we will be back again...and again soon!
Tonja K
From Tripadvisor
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"Spent 8 days at Garza Blanca and Hotel Mousai with just the husband and I. BEST TRIP EVER! BEST SERVICE HANDS DOWN"

We will NEVER vacation anywhere but Garza Blanca Puerta Vallarta. The service alone is unapparelled. From the bellboy's greeting us upon arrival, especially Carlo who is our favorite Bellboy at the Garza Blanca entrance. Carlo has been my personal tour guide for every visit. The entire Garza staff has always taken such good care of us, but there are a few that I will never forget. Carlo from Garza Blanca front entrance, Ramon from Hotel Mousai lobby, and Nathaly at Hotel Mousai front desk are my life long friends and I can't wait to see them again!
Saral S1600 Di
From Tripadvisor
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"Wonderful!!!"

Wonderful!! Staff is happy, great culture among workers! That always says a lot about the place. Food was AMAZING, Karuma restaurant is not part of the all inclusive, but WELL worth it - best steak Ive ever had.Tito, the guide for the hike is great!! Had a fantastic experience with him, and we ended up at an awesome little swimming hole, gorgeous!Id give more stars if I could, absolutely brilliant here.
Hugh M
From Tripadvisor
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"Having Issues booking a property we purchased after our tour!"

I purchased in December of 2021. I have called multiple times a day for the past month and a half to book said property. Also, I made a substantial down payment for the property; to be ghosted is highly unacceptable. I have email and whatsapp messaged my concierge to NO response. NOR has a mortgage payment been debited from the working card I put on file at the time of purchase. I have never left a review on anything, I feel like this is the only way I can get a response and a working email address. If I have lost my deposit due to foreclosure to an error on you alls part will not be good!
Jimmyb W5044 Ld
From Tripadvisor
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"The staff is always EXCEPTIONAL!"

The staff at Hotel Mousai is top notch! Maggie our pool butler, Samai our hostess, Ignacio, Caesar, Andres our waiters, Jennifer our supervisor go out of their way to ensure our stay is a memorable one. Hotel Mousai is the only hotel weve come back to more than once . We do so primarily because of the exceptional staff. They are truly AMAZING! Thank you for always making our time here special!
W431 R Aannab
From Tripadvisor
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"Amazing views, hike, and food"

Each room in Garza Blanca is huge with fantastic views. All the restaurants have 5 star food and service with great views.The hotel is not good for the handicap nor very small children. Lots of steps and lack of rails. The intermediate hike to the waterfall is a unique experience. It is treacherous. So, not meant for anyone with any body issues nor under the age of 10 or over 70. It was a great experience for me at 49 and my teenage Boys. It took 3 hours. 10am-1pm of mountain climbing. They currently do not have tennis courts. If you are here for a week, I recommend an excursion. We will come back.
Stronglassen
From Tripadvisor
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"Exceeded our expectations in every regard"

My wife and I visited Hotel Mousai with another couple in late February. Our experience was superb from the moment we drove up. We were greeted with the warmest hospitality and attention. Within moments of getting out of the Mercedes van transport, we were seated with a staff member to schedule and plan all meals and activitiesit was so impressive!We were escorted to the rooftop pool for lunch and drinks while they took our luggage to the room. We met our butler, Ernesto Ornelas after lunch and we immediately knew that this was going to be an awesome stayhe was so incredibly helpful and friendly. Ernesto was the perfect example of professionalism, efficiency, and kindness. He ensured each day of our stay was absolutely perfect!!
Jennifern E3806 Jd
From Tripadvisor
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"Hanlon family vacation 2022"

Amazing, Amazing and Amazing!! First I will acknowledge the staff who made our trip so wonderful. Joel the bellman for his great demeanor and professionalism. Tito at the main pool for making us feel like the only family that mattered. Bonnie at the concierge desk was so incredible. Everything from her phone calls to see if we were in need, helping us secure dinner reservations and her warm and welcoming presence. To my brothers Moses and Alejandro up at the tower 4 pool. Our daily conversations, stories and laughter will be remembered by me and my family for the rest of our days and hope to continue a friendship forever. The absolutely amazing gals at kids club, Sherry and Paola!! Our girls felt so loved and welcome. The crafts and adventures were fun and surprising. From keychains to feeding real turtles!! We never worried when in their care. Sherry remembered our daughters names after a few hours one day and invited them from the beach to play and make bracelets, giving us some quiet relaxing time. Last but not least our security man Mr. Javier Suarez X!! I watched you from afar and admired how much passion you put into your job and the safety of your beach. It wasnt just your professionalism, it was your heart! You made everyone you spoke to feel important and no exceptions were made with my family. Our conversation on our last day cemented our love for you my friend. We so look forward to returning to this wonderful hotel that is so beautifully ran with so many fantastic people.
Mhanlon23
From Tripadvisor
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"Hotel Mousai rooftop"

Amazing view and pool music. Diego was the best server and made the time at the pool even better. Food is amazing but service was even better. Will definitely recommend to others mainly because of the service and food.
X490 F Fchrisp
From Tripadvisor
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"10 out of 10"

This was our first trip to P.V. and our first experience at this property. It was also our first vacation since Covid began. We came for a quick 4 day escape with friends and that is exactly what we got. A much needed escape from the daily grind. The setting and atmosphere at Hotel Mousai were exceptional. The food was phenomenal. I could eat their ceviche, tuna sashimi and jicama tacos all day every day. The relaxation experienced at the rooftop pool, with that stunning view, or from our own patio in the jacuzzi and hammock are unmatched. Finally, while the service from all of the staff was top notch, a special shout out goes to Carlos Ramos for his personal attention and service provided to us. He truly helped make our experience at Hotel Mousai stand out. Even after we left and experienced an issue at the gate, Carlos made himself available and assisted us so that we didn't have to miss our flight home. Thanks again Carlos and to the entire staff for helping make our trip stress free.
Ryanm J8310 Lo
From Tripadvisor
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"Cecelia - housekeeping"

Cecilia did an amazing job taking care of us and our room. She is very thoughtful and kind!She went above and beyond our expectations. The fresh flowers were amazing and making sure we had plenty of our favorite coffee was awesome.
Todd C Silliman
From Tripadvisor
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"Very nice place, and improving"

Stayed at Hotel Mousai for an anniversary trip, our first to PV. We stayed on the 8th floor, corner of South Tower with a nice view of the mountains and ocean, which was not terribly obstructed by the other towers. The hotel is very clean and well-decorated and sits on a large property that incorporates also the north tower, residences, and a nice open-space mall area with shops, a bodega, event spaces, and a restaurant. They seem to be growing rapidly and there was work being done everywhere however it was not intrusive on our stay. We ate at Blanca Blue (twice), Hiroshi, and Bocados, with Balance Blue being our favorite. The pools atop the south and north tower are great. Waitstaff everywhere was very friendly and helpful. The room was a suite with wrap around balcony, hammock, and hot tub. Large shower with bench, fancy toilet and large bathroom area generally.The property generally has much to offer, and other than a fishing excursion we did not leave it over the course of 5 days. The all-inclusive package was worth it and convenient to use everywhere. Some items on menus were excluded, though only where expected (e.g., bottles, lobster, wagyu, etc.).Two gripes: the regular WiFi is slow, and the pre-arrival concierge service miscommunicated certain information regarding a charter, which took much time to resolve. However, after finally getting through to hotel management and, specifically, speaking with Fernanda, she handled the situation appropriately.We would stay here again if coming back to PV, and the property lends itself to larger groups.
Munihausen
From Tripadvisor
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"Best trip"

Service is top notch! Nothing compares to the level of service and friendliness of the staff. We will never visit or recommend anywhere else on earth. Hotel Mousai and Garza Blanca is the best, from trolly driver to housekeeping, to concierge and every restaurant available, everyone here has only one goal and that is to make every visitor happy
Y6283 O Ssarad
From Tripadvisor
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"You will love it"

This is a beautiful relaxing place with a great white sand beach, excellent staff and service. Nice pools to hang out at, just really enjoy coming back here. Love Vallarta overall but Garza Blanca and Mousai resonates with us. Don't miss it.
Sharing Is Caring2013
From Tripadvisor
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"Loved our stay"

Enjoyed pretty much every. minute spent at this place . The Rooftop pool and bar is great at a new tower also, staff is very helpful and kind, the view is stunning the Suite with the balcony and jacuzzi also as was the Peking duck at the new Asian restaurant Dao. Poolside food is pretty decent as well. Good service, lovely place overall.
Sharing Is Caring2013
From Tripadvisor
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"Ricardo, Alan (rooftop pool) & Gustavo (valet desk) are staff to know when you stay at Mousai."

Ricardo and Alan at the Rooftop Pool really went the extra mile to make our trip special. Gustavo in the Valet/Bell area helped us with reservations and advise about where to go in PV. Those three people are awesome. The hotel is secluded and beautiful. Best all-inclusive food Ive ever experienced.
Johnnycarsonprop2017
From Tripadvisor
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"Amazing resort with amazing service"

We just returned from a quick trip to paradise and we cant wait to go back. Service was too notch, especially Carlo and his crew at the bell hop desk. Answering questions, hailing cabs, etc he and the crew were outstanding!!!!!
Ryan M433
From Tripadvisor
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"A great all inclusive, with no kids!"

A great all inclusive spot, with no kids! The food was really good, and while the cocktails werent always perfect, the service was impeccable. Diego on the rooftop took care of us everyday and was an exemplar of Mousais service. You can counter the weak cocktails by just ordering alcohol on the rocks, and getting juice/soda on the side to add. Not a deal breaker, just something to account for!
Gregg M
From Tripadvisor
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"Mousai is very nice"

Irving and Franco at the Japanese Hiroshi's restaurant provided the best service and their food recommendations were delicious. All of the staff at this hotel are very professional. The rooms in the Hotel Mousai are large and we love the private patio with jacuzzi. It is inconvenient that you need a cab to get to downtown or even to take a walk. It isn't a walking beach.The room doesn't have a dresser drawer to organize my clothes, so I'm living out of my suitcase. The closet has shelves that don't function as well as drawers. Rooftop pool is beautiful and the food is very good. I will probably return. But I prefer being on the beach near PV proper.
Julie L
From Tripadvisor
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"Vacation"

We absolutely adored the Hotel Mousai. The best drinks we had were in the lobby bar of the south tower from Oscar and Orlando. They were very knowledgeable and friendly. Maggie, the pool concierge, in the South Tower was wonderful and always checking on us. Geovani at the Terrace was a delight everyday at breakfast. He has a heart for service and attention to detail. I hope to see him move up in the company. He will be an amazing asset. Ignacio at the South Tower rooftop was also this way. He was always checking and in was friendly and went above and beyond.our buyer Ruben was always looking out for us and checking in to ensure we were doing everything we wanted. We will definitely be back.
O1599 Z Gdawng
From Tripadvisor
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"Honeymoon to Remember"

This is our second time at Hotel Mousai and were already planning our next vacay. If youre looking for the best of the best, youve definitely found it. The service is top tier, the food is world class, and the views are spectacular. Rosy who checked us in was super helpful in planning our stay. Carlos our butler is extremely diligent in making sure our every need is taken care of. And tonight at dinner Irving and Franco gave us the best service ever at Hiroshi. I cannot recommend this place enough.
Potatofarmer17
From Tripadvisor
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"Fantastic service!"

The rooftop was our favorite spot. The whole staff is tremendous! Ricardo, Diego, & Maggie were all really wonderful. Everyone was super attentive and warm/welcoming. We loved the baja tacos, and the tuna ceviche!Highly recommend.
677nikkam
From Tripadvisor
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"Great service at Garza Blanca"

Spent a great 8 days at Garza Blanca / PV. Beautiful facilities and grounds. But what makes the resort exceptional is the service of the staff. All are friendly and helpful but 3 who really stood out: Joe Antonio Perez from the AquaAzul pool bar was incredibly attentive without going overboard; seems he always knew just when we were ready for something. Roberto (butler) was a great help with reservations and follow-up on questions & requests. And Jorgé the bellman at the front door did a good job to make sure nothing was left in our taxi. This place is a little pricey, but at a time when others are making excuses for poor service, the staff at this place delivers. :-)Downside: the shower in our room was in the jacuzzi bathtub. Big step over to enter. If you can manage to climb up into it, getting down out of it will near result in splaying yourself on the floor. Definitely NOT accessible. At a minimum, they should install a step (slip-resistant) and a grab bar where the glass door opens.
Tourist00168871251
From Tripadvisor
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"Another Great Visit"

We just returned from our second stay (with our friends who are members). It was as wonderful this time as it was the first time. We again stayed in Tower 5 (mountainside) in a two-bedroom panoramic suite--awesome!. Everyone we encountered gave super service. A few shout-outs: Rosa and Jasmin (hope I'm spelling correctly) who took wonderful care of our suite (please tell them Miss Carol says thanks again for the coffee), the trolley drivers who are so much fun, and it was wonderful to see Gloria (concierge desk) who remembered us from our last stay. We spent our pool time at the pool by Towers 4-5-beautiful setting. As others have noted, it is a little frustrating that so many lounge chairs are saved for owners who never show up--but that would be my only criticism. Looking forward to visiting again in the future.
Carolin Mo
From Tripadvisor
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"Noi Italian Restaurant at Garza Blanca Reserve"

My husband and I enjoyed an exceptional dining experience at Noi thanks to our waiter Gabriel. Gabriel ensured a great dinner by answering our questions and making excellent recommendations. Thank you so much Gabriel and your assistants , too, for the personable and attentive service we so much appreciate it!
Patricia A
From Tripadvisor
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"Dao"

Miguel and Juan were excellent. Our drinks never went past half way full, they were courteous and were on top of everything. Highly suggest requesting them as your servers and the food was delicious as well!
Cassandrac A2929 Sq
From Tripadvisor
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"Honeymoon in Paradise"

This resort is definitely 5 star from views, to service, to food. The rooftop pool is amazing and was always easy to get lounge beds. Because this is an all inclusive optional resort you are not getting typical all inclusive meals and services. You are getting restaurant quality and luxury hotel service. The drinks were amazing and staff so friendly. You will not be disappointed booking here!
M1ss L1sa Mar1e143
From Tripadvisor
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"Amazing costumer service!"

My wife and I visited here for our honeymoon and we were very impressed with the level of service provided. Diego, the doorman, always greeted us with a warm smile and a genuine willingness to assist. Along with Erick one of the trolley drivers who was an embodiment of fun and excitement during our short interactions with him. Alejandro and Luis had great knowledge of the hotel offering at the restaurant Noi and guided us through the menu in order to have a fantastic dinner, and the trip was made exceptional with the service of Guillermo and Dylan at the pool. Truly the only place to be when coming to Puerto Vallarta.
Hotelier512
From Tripadvisor
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"Hotel Mousai Puerto Vallarta"

Hotel Mousai continues to be our favorite resort! Truly a 5 star experience. The staff is amazing from the beginning to the end of your trip, and truly cares about your experience. Amazing food, drinks, and of course views! The head butler, Sergio, made sure we had everything we needed each day and that we had nothing to worry about other than having a nice time! They are also very conscious of food allergies at all restaurants which was a plus. We will be back to Hotel Mousai VERY soon!
512ashtonw
From Tripadvisor
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"Another Amazing Trip!"

This was my fiancé and I's 4th trip to Hotel Mousai! That's how much we love it. We would like to personally mention Allan from the rooftop pool, Gerardo and Mateo, who never let our champagne go empty, and last but certainly not least, Ruben Saenz, our butler. He made our stay flawless, seamless and so relaxing. We love Hotel Mousai so much, we plan on getting married there. We cant wait to come to visit again for wedding research. Thank you to all of the staff who are always so accommodating, friendly, and welcoming. Unit next time!
Jake B
From Tripadvisor
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"Great beach hang at Garza Blanca, Aquazul."

Best time ever chillin at the beach mostly due to our amazing waiter Jose Perez!!! Super attentive, helpful and friendly. Killer day on the water at a beautiful place and best was being made to feel feel right at home. Thanks Jose!!! Muchas Gracias from Scott and Julie!!!
Scottn Z8761 Lj
From Tripadvisor
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"Amazing first stay at Hotel Mousai"

My wife and I stayed for a week to celebrate our anniversary and couldn't have been happier. Sergio the head butler was friendly, professional, and went above and beyond. The entire staff was helpful and warm, making us feel welcome from the start. All staff wore masks and observed safe protocols given Covid. We never felt unsafe or concerned. Highly recommend!
Pn Wtraveler21
From Tripadvisor
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"HOTEL MOUSAI - Exceeded Expectations ... AGAIN !!!"

After visiting the resort in Feb of 2021, I asked my wife where she would like to celebrate our big anniversary coming up. She pondered many different destinations but much to my delight, chose to come back to Hotel Mousai to try the newly opened South Tower. We've stayed at our fair share of luxury properties but can unequivocally say ... this is our favorite. The service, attention to detail, and the consistent effort to please is far beyond "next level."As mentioned in the title, we had lots of comparisons and expectations to live up to from our first visit. The hotel and its staff didn't disappoint ! No stay (especially in todays pandemic environment) anywhere is free of any glitches ... the difference here is compassion, understanding, and an immediate need to resolve the issue. Our stay was amazing and can't recommend this resort enough! I keep harping on the service and people because its what separates them from most luxury resorts ... From our Tafer travel advisor Ivan Salazar (used him both times to book our trip ... he's awesome !!) to Gretel Luna from Management who went out of her way to make sure our stay was memorable .. to Antonio and all the attentive bellhops ... to Juan and Ruben who wonderfully started off our day with breakfast room service ... to Eden, Maria, Ricardo, and Eric"chips" Estrada who took wonderful care of us at the pool .... To the wonderful staff at our dinners ... so many to mention but specifically Diego, Vicente, and Alberto (DAO) and Alejandro / Leo (NOI) .... its the people that made this vacation special. Throw in the luxurious contemporary rooms with the expansive balconies / hot tub and hammock on the balcony wow !! (Go with the Ultra Corner Mousai Suites - your wife will forever be grateful picture waking up in the morning to the automatic curtains drawing and exposing the 180 degree views) .... plus the MOST AMAZING adult only rooftop pool experience anywhere - we spent the majority of our stay there - unbelievable spot to escape from reality .... plus 2 fantastic new restaurants to add to the already amazing cuisine ... this place !! So much so ... I"m booking our return this week ! Thank you HOTEL MOUSAI !!
Bearly Ducks
From Tripadvisor
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"This is the place"

We stayed 4 nights in the north tower as an Ultra guests. It was just my wife and I, celebrating her birthday. Everywhere we went it was her birthday for several days. We found the staff to be very attentive to all details. From the moment we arrived, our butler Ruben took care of everything related to our stay. I purchased a bouquet of flowers for the room and he had extra decorations with balloons and an assortment of deserts from the kitchen with champagne. He scheduled all our dinners for our stay, scheduled our covid test to get home (even though this was several days after we left the resort and near our next location), ordered up some tequila from a tequila house in the mountains behind Boca de Tomatlan that we love and had the bottles delivered to the hotel for us to take back home. Ruben was awesome! We had a couples massage at the spa after hydrotherapy and that was over the top amazing! Our massage therapists Carmen and Xochitl really did a great job! Penny at the front desk was very helpful. Alajandro and Christian delivered a fantastic experience for dinner at Hiroshi (Japanese). Watching the sun set at Hiroshi was a great memory. Miguel and Ivan at Dao were entertaining and informative. The food at Dao (Chinese) was the best! Jesus and Arturo took care of us on the rooftop pool. Jesus did a fine job of celebrating my wife with an unexpected Birthday plate at lunch. We really appreciated all the attention to detail by all the staff. ***RAVE*** The turndown service at night is a must. I didn't know that was a thing and now I don't know how I lived without it. The two maids that did this service for us every night were professionals. We had morning coffee in the rooftop pool all by ourselves one day. The rooftop pool is exactly as you read in other reviews, amazing! We spotted whales in the bay every day. We made some friends at the pool one day and changed our dinner reservations so we could have dinner together. I did that with a quick text to my man Ruben. We finished our stay with a lunch on the rooftop. Your all-inclusive ends at noon but they were more than happy to get our order entered before then and let us stay to enjoy.This is the place for spoiling your significant other, celebrating and enjoying the art of living. They really try to impress from start to finish. I will be back!
N8falk
From Tripadvisor
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"Garza Blanca - overall great stay"

This resort is stunning. They have done an excellent job maintaining it and the location is beautiful. The staff were very attentive, and the food was amazing. Best resort food we've ever had. We didn't have a single bad meal in the 7 days we were there. The only negative is the high pressure sales requesting that we listen to a membership pitch (which they claim is only 45 minutes, but every guest we spoke with said it was 3 hours). We expect the high pressure time share sales at other resorts, but didn't expect it here. Otherwise our stay was great. The beach was a bit disappointing - rocky and you couldn't take long strolls because it's so small - but the pools make up for it. The pool areas were gorgeous and the water temperature perfect!
49candacel
From Tripadvisor
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"Treating our selves to the best of the best"

We spent a week and did the all inclusive. Meals where beyond our expectations. Staff is well trained and spot with all interactions.Nathaly at the front desk went out of her way to deal with our needs through. She is personable and a delight.The Manuel and Ricardo the bellmen where exceptional arranging cabs and trolly service. They remembered us and anticipated out every need. Its a pleasure to have no worries on a relaxing trip.Ill recommend to any who wants a worry free time in a beautiful setting.
Steven T617
From Tripadvisor
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"Love Hotel Mousai!"

Always wonderful to return to Hotel Mousai! We splurge for the Ultra Suites because we love the view and our own private jacuzzi! We always start and end our days in the jacuzzi! We also loved having a butlerpreviously it was Ernesto Ornelas who was wonderful. But this time, Lilith Alvarez was our butler and she was fantastic!! She followed up on all of our requests incl my peanuts and lip balm. Amazing!! She even brought us extra favorite Nespresso capsules! Unfortunately, there are things even the butlers cannot controlsuch as inconsistent aromatherapy and restocking (towels, glasses, etc) which seems to repeat itself on every visit. The restaurants are good and a few standout. Many guests love the steakhouse but we are not fans of Mexican beef. Dao (chinese) served excellent dumplings but the food can be a bit salty as they seem to be heavy-handed on the soy. But great flavors. Noi (italian) was also very good but the location makes it difficult to keep cool so our dinner was dampened by being too warm and humid. We love the pool side food service!! The ceviche, popcorn chicken and tuna tartare are standouts! Service is always excellent by the entire crew but esp Mateo. Our fave restaurant remains Hiroshiwe love sushi. Lotsa fun. Great staff! And we always appreciate Alejandro for finding Port for us. We look forward to our next visit! The easy seamless Covid testing on site makes it even easier!
Ca Lbear Alum
From Tripadvisor
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"Five star hotel experience"

My wife broke her leg a few days before we arrived at Hotel Mousai, and in spite of that, we had an amazing stay. The staff all bent over backwards to make us comfortable and to make the various parts of the resort accessible for her, including loaning her a Wheelchair and helping her get around the property in it with her crutches. We had a corner suite in the new (south) tower - it was immaculate. Amazing views, our hot tub on the balcony was great, and the room was really top of the line in terms of tech and amenities. The service from EVERYONE was great, but we really want to shout out out butler Carlos for coordinating our special injury-related mobility challenges, and taking care of every need and question we had. He was literally always a text away - I'm not sure he ever stops working.The food was in general quite good for an all-inclusive - and the Japanese restaurant, Hiroshi, was definitely the best food we had while we were there - it was an unexpected surprise. We wound up having dinner there twice.If we had one complaint, it was that some of the restaurants had quite a few items on the menu which were NOT included in the all-inclusive plan. I've seen this at all-inclusives before, but typically only for one item. We don't go to an all-inclusive resort and get an all-inclusive package to go to a restaurant where the best 5 things on the menu all cost extra. We still found plenty to enjoy that was included, though, so this was not a major negative.Aside from that - this property is amazing. From the infinity pool and bar service on the roof, to every detail in the incredibly luxurious suite - this was one of the best hotels we have ever stayed at. We would highly recommend it and would definitely stay here again.
Brandoid1981
From Tripadvisor
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"Garza Blanca Housekeeping and Pool"

The turn down service was phenomenal. Natividad went the extra mile to make our room look special and we felt the room was always incredibly clean. Ramon and others at the pool took great care of us and made sure our glasses were always full! We will definitely be coming back!
Maps605966
From Tripadvisor
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"Best hotel Ive ever been to"

This hotel is amazing!! The views are unbelievable, the staff (especially Luis Gabriel and Juan) are so incredibly friendly and sweet, the food is incredible and the whole place is spotless! Breakfast at Noi has an amazing view of the water and Luis is an amazing server who will ensure your dining experience is seamless! The infinity pool looks even better in person than in the pictures. Youll love it here.
U6307 W Vsandrab
From Tripadvisor
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"Excelent"

It is an excellent place, they fulfilled each of my expectations so much that I stayed a day longer than planned due to the excellent service they provide, especially the service provided by our butler Carlos Ramos, he provided us with everything we wanted in our stay and I am very happy that we chose this hotel to celebrate our anniversary. I couldn't have found a better one.
Kensaraujo
From Tripadvisor
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"The Best Honeymoon EVER"

Firstly, Our entire trip was amazing which we owe to our butler Lilith! From the moment we were introduced, she did everything in her power to make our honeymoon a very special vacation. She took care of our dinner reservations, spa reservations, activity recommendations and every single special request we could ask for. Truly i wish i could bring her home with me - she ensured we did not have to put any effort towards anything, she handled it all. We can never thank her enough!!!The hotel itself is everything you can imagine, food is phenomenal, service is exceptional and speedy, the resort is GORGEOUS.our room was SPOTLESS at all times, as whenever we left someone would attend to our room (With the help of scheduling from our amazing Butler Lilith) and they put a diffuser in the room for aromatherapy which was my favorite.Very easy to get around as there is a trolley which takes you around the resort arriving at the lobby every 5 minutes. You never need to leave the resort, but if you do - the town is only a $4-$8 Uber ride away.Overall this was the best vacation spot and could not ask for any better for our honeymoon.Thank you Hotel Mousai and Lily!!!!
Mrs B Shakur
From Tripadvisor
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"Experience Of a lifetime "

The hotel Mousai 11 floor corner suite.Our first time to this resort did not disappoint.The Mousai will become an essential part of our annual vacations.They took care of us for seven days like royalty.If you are lucky enough to have Carlos Ramos as your butler you will be in heaven.He was so amazing and cared about every detail, that we were just blown away.Carlos did everything for us that we had no worries of anything.Everyone at the hotel from the bellman to the waitress and bartender treated us like the only ones there.Thank you for an excellent experience.Sincerely Alan and Veronica Rodriguez
R1207 Q Gveronicar
From Tripadvisor
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"Solo Birthday Trip"

I loved my stay here at Hotel Mousai! I stayed on the south end in a ultra suite. When I first come to the hotel I was greeted with with a nice Butler to help me throughout the whole trip his name was Carlos! I did two spa days which I would highly recommend you try. I also did the all inclusive with Miguel and transportation. I never left the resort and had so much fun! From the rooftop pools, to the food where Rigoberto was so helpful on my cabanas daily on the rooftops. I loved my balcony where I enjoyed the jacuzzi daily. Youll love it here rather your solo or decide to come with your boo
Casanav
From Tripadvisor
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"The absolute best hotel!!"

My husband and I stayed at Hotel Mousai for our 1 year anniversary and we had an amazing time! We were only there 3 nights and we never left the resort. So beautiful, the rooms, the views, the amenities all spectacular! The hotel staff was beyond amazing! Marisol greeted us and was there to make our arrival smooth and amazing. She even added a spa package for us! Miguel at the front was soo kind and helped us with our Spanish. He made sure we got to the airport without a hassle. Juan delivered our (many) room service orders and each time the presentation was perfect! We cannot wait to go back. It may be our tradition from here on out!
Turquoiseb14
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Favorite Vacation Spot"

My wife and I just wrapped up our third stay at Hotel Mousai, which has quickly become our favorite vacation spot and we try to come twice a year. We love travelling to Puerto Vallarta due to its mix of the calm, blue bay and the lush, green landscape. Hotel Mousai actually provides activities for both - kayaking to Los Arcos and hiking to a waterfall in the jungle. Definitely recommend trying these activities. What keeps us coming back to Hotel Mousai specifically, though, is the amazing combination of their people, service, food, and overall quality. Our first stay here was back in 2019 and we really enjoy being able to interact and develop relationships with people that work at Mousai that we met on our first trip. Special shout outs to Alan, Carlos, Mateo, Jenny, and Penny as they are truly people we enjoy seeing each of our trips and we really appreciate the conversations we had with them and seeing familiar faces. They are some of the main reasons why we come back and are already planning our next trip later this year.We stayed in the newly opened south tower in an Ultra Suite. We have generally found the Ultra Suites to be worth it as we find the butler service, higher floor / views, and access to the spa's hydrotherapy worth the extra cost. While the south tower is open, it is not completely finished. While none of this bothered us or impacted the enjoyment of our stay, we wanted to note the following in case you are debating which tower to stay in. Due to universal supply chain issues, some of the furniture has not yet arrived, construction of the south tower gym is still in process, and breakfast is only served in restaurants in the north tower. For the latter however, we ordered room service the majority of our trip and ate out on our balcony. In case helpful, here is also some more details on other aspects of the hotel:Arrival Concierge - when you check in at the hotel, you will meet with an arrival concierge that can help you make dinner reservations, spa reservations, book activities, answer questions, etc. If you know what restaurants you want to eat it, recommend booking your preferred times in advance. Jovana was our concierge and she was absolutely wonderful. We really enjoyed chatting with her whenever we saw her. We also were able to see Rosy, who was our concierge for our last trip and it was great catching up with her. Butler Service - as noted above, we stayed in an Ultra Suite that provides access to a butler. We had worked previously with Carlos and we requested him again. Carlos is a true professional and so incredibly knowledgeable and friendly. Carlos helped us make our dinner / spa reservations, coordinated timing for our room to be cleaned and turn down service, and answered any of our questions during our stay. He can also help with ad hoc requests, like when my wife needed a pair of scissors to cut something off her dress. Rooftop pool - the rooftop pools at both the south and north towers are only accessible by Mousai guests and are adult only. We spent time at both pools and both are truly fantastic. From the experience of our trip and what we heard from the Mousai team, is that the North tower pool is more lively while the South tower pool is a bit more quiet. The North tower pool has amazing views of the bay, while the south tower has amazing views of the bay as well as the jungle. Alan, Maggie, and Eden were our pool concierges during our trip. They work incredibly hard and are some of the nicest people you will ever meet. They were also very accommodating in our request for shade since my wife and I unfortunately are incapable of tanning. Rooftop pool food / drinks - the food and drink at the rooftop pools is very high quality as is the team of servers. The coconut shrimp is a must try. If you are note a drinker, then recommend the Tropical Vitalis or Ginger Fresh mocktails. Given the size of the pool, we always found the ratio of guests to servers to be quite good and we felt very well taken care of. Special thank you to Mateo, Marcelino, Guillermo, Angel, and the rest of the team that works incredibly hard. Hiroshi - this is probably our favorite restaurant on site, though the new restaurants are quite good too. We really enjoy the freshness of the sushi and sashimi. The wasabi rib-eye is worth trying if you like steak. I also love their vegan chocolate cake for dessert as it is a rare treat for me due to a dairy allergy. Special thank you to Irving, Franco, and Alejandra.Dao - this is the new Chinese Restaurant in between the north and south tower. Imagine ordering Chinese food from your favorite spot at home, but with higher quality ingredients. That is Dao. Some of our favorite dishes included the pan fried pork bun, the Hor Fun noodles, and 5 spice crispy duck. We did not get a chance to order the Peking Duck this trip, but it looked amazing. We did learn after our last meal here that you can apparently order a half size if you are only a party of 2. We will be doing that on our next trip. Special thank you to Miguel, Diego, and Daniel. Noi - this is the new Italian restaurant in the south tower. Some of our favorite dishes here included the arugula pear and hazelnut salad, the lamb shank, the burrata appetizer, and the semifredo desert. We also enjoyed the orecchiette pasta with Italian sausage and the pappardelle with lamb ragout. Special thank you to Gabriel and his team. Tierra Luna - we did Taco Night here while they had a live band singing covers of 80s music. The tacos were delicious and it was fun listening to the band. I think it would have been more fun if more people had attended this event. Tierra Luna is definitely still a work in progress and they are building two new restaurants down there (one seafood and one steakhouse). Once those open up and the foot traffic increases, I think this will be a cool spot to explore. Spa - we really enjoy the hydrotherapy that comes included with your Ultra suite. Just be sure to book a reservation to use it. We also booked two massages while there and these were fantastic. The masseuses wore masks and face shields so we felt comfortable during our treatment. Special thanks to Rosario our spa attendant and to Karen, Julio, Julia, and Yvonne for our massages. Tipping - this is more just an FYI if you have questions about tipping while on site. At restaurants and at the pool, you can charge tip directly to your room when you close the bill. We found that easiest. We also brought cash to tip the bellmen, the pool concierges, our butler, etc. where we didn't have an option to tip to the room. COVID - we felt very safe while at the resort. The employees wear masks constantly; there is hand sanitizer almost everywhere you go; many of the dining options are outside / open air. For guests, masks are mostly optional, but we wore ours in elevators and in shared spaces. Guests generally did a good job social distancing. The hotel also offers an on site COVID test, which is required before flying back to the US. Mousai makes this process incredibly simple.Gym - we learned on this trip that you are supposed to technically make a reservation to use the gym as the max capacity should only be 10 people. We never saw this enforced so the gym at times was too crowded for our liking. That said, it seems the ideal time to go to the gym is before 8am or after 10am if you want to avoid other people. The gym offers a wide variety of high quality equipment and weights. It is definitely one of the better hotel gyms we have used. If you made it through this long review, I offer my congrats. Hopefully this was helpful in your decision to vacation at this lovely resort. We look forward to visiting again.
Mrand Mrs Tom Tom
From Tripadvisor
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"Stay at Garza Blanca Preserve"

We all know planning the trip is most the stress and I wanted to call attention to our pre-arrival concierge, Victor Ruiz, who was top notch! I had a million questions and some things to arrange and he was more then happy to help at any time. Loved our actual stay as well. We did not do the all-inclusive as we haven't had very good experiences with previous all inclusives. Though was pleasantly surprised at the wonderful meals we did try at Garza Blanca and Mousai. Excellent. I think the only thing I would mention here is that as its so wonderful we can eat at the Mousai restaurants, there is a lot of miscommunication on the times we are allowed to sit at the bar or visit the the rooftop pool. We were told and confirmed one thing and
Cignoffo
From Tripadvisor
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"A Happy Habit since 2018"

My husband first arranged a stay here for our 40th wedding anniversary and now we are so spoiled that nothing else will do except a luxurious pampered stay at the fantastic Mousai! We enjoy all of the restaurants and sorry we missed the new Chinese one this last trip, but there is always next year. We have never been tempted to wander off property as we enjoy spending our whole day on the rooftop, being served freshly made exotic drinks and enjoying the amazing food, only to be interrupted by a visit to the incredible spa. Don't miss out on the water therapy, get there at least an hour ahead of time. Our butler Sergio granted our every wish, and more. The service and attitudes of the employees could not be more exemplary and make it a true pleasure.
L3886 O Skathyh
From Tripadvisor
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"Security"

Javier Suarez was excellent! He was so attentive and caring! He always made sure we were taken care of and made us feel right at home. I cant wait to come back next year and experience his wonderful service yet again !
76ivonnef
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Garza Blanca Stay!"

Our stay here was incredible! Not only were the amenities, dining, and views this resort offered out of this world, but so were the staff. Our stay was filled with such great interactions with friendly host. One person in particular that made our stay incredible was a security officer by the name Javier Suarezx. Every time he saw us he made his best efforts to make sure that we were comfortable and enjoying our stay. He went above and beyond to help us have the best time possible while on our stay here at Garza Blanca. He incapsulates why this place is so special and its because of people like him. Thank you Amigo!
Josiahc853
From Tripadvisor
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"5 Wonderful days at Garza Blanca"

Went there with total of 11 people. We read good things and saw nice pictures. Once we got there, from the start, the check in personal, "Stephanie" took us to her desk and check us in and explained how it all works where we all felt comfortable and felt as someone will be taking care of us. Specially once she turned us on the our consigner person who sat with us and answered all our questions and booked our dinners and again made us feel welcomed, special and comfortable.Then we get to the room, it was above our expectations with amazing views. Lastly, I will say every single employee at this place must have been trained at the Ritz Carlton customer service department, I am talking from the landscaper to the trolly driver to the hostess to house keeping, waiters, every single employee was wonderful, nice, cordial and friendly.Food, then there is the food and they delivered there too, food was excellent, Japanese, Steak, Italian, Mexican, all of it was tasty and exceeded expectations. Keep up the good job, we are planning a return already and recommending this to our friends.I wold like to see a lounge open late, an area for cigar smoking and some real authentic street taco stands in order to get some of the other flavor of Mexico.
Michaelnaderm
From Tripadvisor
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"Puerto Vallarta, Garza Blanca - Segurida, Javier Suanezx"

We had an amazing honeymoon staying in Garza Blanca. The service here was absolutely amazing. Every employee we met, touched our hearts. Any time we ran into Senior Javier Suanezx he was so friendly and felt like a friend! We are very appreciative of his service and friendship during this trip.
181josieh
From Tripadvisor
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"Missing Garza Blanca !!!"

This was our 8th time at Garza! We absolutely LOVE it! The staff is phenomenal! They all strive to make your experience the very BEST! Special shout out to the Kayak guides who take everyone out to Los Arcos, which is not as easy task. Mike is extraordinary, he assists at the pool, give cooking classes and guides the hike. All our butlers are superior, Roberto in particular, always there for us. Our Pool server, Alvaro was so efficient, we didn't even need to make our drink requests! He just signaled us a thumbs up! Steven at the pool is a dynamic employee who will do almost anything in speedy fashion. We love that the staff remains primarily the same, year after year, especially with the pandemic!
A1505 X Krebeccar
From Tripadvisor
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"Comments on kids club"

We had a 4 and 6 year olds that we dropped off at kids club in Garza Blanca. Shary and Paula were very nice and helpful to us. The kids loved them and both wanted to thank shary and Paula for all the cool stuff they made together. They cant wait to go to kids club next time we are there.
Mgball35
From Tripadvisor
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"Amazing Family Vacation"

We were lucky enough to stay at Garza Blanca over Christmas and New Year's and our family trip was nothing short of first class. The hospitality and accommodations here are perfect and the food, pool, scenery, beach are beautiful and well suited to families traveling with children. Our kids ages 4 and 7 loved the Kids Club and I can't say enough good things about Shary and Paula who do just the best job with the little ones. Even during the New Year's celebration the kids spent time with Shary and Paula making crafts and having a great time. Overall, this is just a first class resort to come unwind and relax and take your mind off all the stresses of home. We couldn't have asked for more. Shot out to Francisco and Antonio at the pool who always made us feel at home. Definitely go with the all inclusive, totally worth it.I'd say the one con is the members get rights (reserved) to lounge chairs at the pool which made it difficult on some days to get a good poolside chair. Some days the chairs were reserved and the people did not even show up which is just such a shame and waste. Hopefully there is a better policy in the future but members have their privileges I guess?But really no complaints, first class job by everyone here. If you can, make your way to the spa and gym at Hotel Mousai, incredible.
Vand Team
From Tripadvisor
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"Fantastic all inclusive resort in great location"

Garza Blanca is a very clean and professionally run resort about 30 minutes south of the airport. We recently spent a week there over Christmas and I cannot speak highly enough of our experience.Firstly, the hotel: the main hotel sits next to the beach and has a number of towers with rooms and suites. The hotel expanded and now includes access to the Hotel Mousai and TierraLuna shopping and restaurant area. If you are a guest at Garza Blanca you can access "all areas" via a trolley service. There is a large pool you can use, and part of the beach is roped off for guests to use. There is a nice shallow, sheltered swimming area for kids and the main beach for guest use. There is a small store and a staffed concierge area.The whole hotel and grounds are spotlessly clean which was really appreciated.The staff: The staff are very, very helpful and go out of their way to assist with anything you might need. Francisco with the travel agency can make reservations for any kind of activity and is able to pull strings to get you where you need to go. Dante and Bonnie were very helpful on the concierge desk and would answer text messages when they were off duty to help. Everyone I met went out of their way to help me.The food: There are close to 10 dining options at Garza Blanca and Mousai you can access. In a week I only at the same restaurant twice, because I wanted to! The Italian restaurant on the beach was excellent with tasty food, the steak restaurant has really nice steaks, but my favorite was the Chinese restaurant at Mousai which was absolutely excellent. The pool area has food and drink service which is quick and tasty. If you go all inclusive you wont pay for any of the meals and is really worth it in my opinion.The room: we were in tower 2 which overlooks the sea. You wont hear hotel noise and at night all you can hear are the waves! The rooms are huge, and we had a double room, which was 2 separate suites that you access by the same entry way. The main room has a full kitchen with washer and dryer. Its like a home from home. There was daily housekeeping and turn down. The room was cleaned to a spotless standard, and we had lots of extra towels and shampoo etc.Will I go back? Absolutely. It was a totally relaxing vacation and as we went all-inclusive I knew I wouldnt have a nasty bill for food and drinks at the end. All in all, I thought it was very reasonably priced. They have in house covid tests available for return flights, which was convenient.The views are amazing, service incredible and food is delicious. But the people make it a special vacation. Thank you to all the staff.
Disco Submarine
From Tripadvisor
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"Our 1st Time in Vallarta!! :)"

After visiting Cancun and Cabo we decided to go somewhere else and Puerto Vallarta was recommended by many ppl. So we made it happen. We flew from LAX on Halloween and stayed till Nov. 5th. The Airport in Mexico was like the others we been to before. Full of employees that lie about working for the hotel your going to, $$ exchange is set up -DO NOT IT. if you really have to just exchange only what you need, do the math your self, dont fall for the upgrade/ bonus special of you exchange more U.S. dollars. If you have your transportation just ignore everyone and go outside and if you dont just ask around and compare prices. We had a SUV send from Garza Blanca to get us (extra charge) the drive was smooth and it took us about 30 mins to get to our hotel the town was getting ready for Diaz de Los Muertos! It was Awesome!! The bellman help us with our belongings and we were directed to the front desk to finally check min(3:30pm). I feel bad that we dont recall her name but I do remember the Tattoo shop she recommended me, Black Cat Tattoo and you for that!!! Our concierge ORLANDO WAS JUST THE BEST!!!!!! He got us drinks while we c/in, helped us with our restaurant reservations for each day and even gave us his phone number to text him at anytime for any questions!!!!!! I mean come on, Las Vegas is way behind on this type of service!!!! The sushi is a must, on the other hand the steak house is horrible. The meat tested bad, the cuts were not what they were supposed to be and a small menu. Skip it!!!! the service was great just the food is a No No! The breakfast and buffet was delicious!!!! Thank you ORLANDO and staff for a wonderful and unforgettable vacations!!! I been around the world and you guys made us feel like HOME. Theres no price for that. Before I forget, I need to include ALL THE TROLLEY DRIVERS in this. Just a Fantastic staff, hands down!!!! I will definitely recommend this Hotel, the Moy family will be back in 2022 :) -Sorry Orlando for the late review but we didnt forget!!! God Bless you all.
Lp Chester88
From Tripadvisor
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"Outstanding Meal"

Open just a month and completely on their game. A seafood carpaccio they amazed. Great salad. Outstanding sea bass. Creative and tasty dessert. Perfect service from Alejandro and Jose. Mar could not have been more gracious. Unqualified recommendation.
Williamjohnf2017
From Tripadvisor
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"Great, but wasteful"

It's a beautiful resort, with a wonderful staff. My only issue was that no part of this resort, in any way, in environmentally friendly. Guests go through countless plastic water bottles each day. Towels are used and discarded as if they were napkins. I would recommend that the hotel give each guest a pretty, reusable water bottle that could be filled at various filtered water stations. The resort probably goes through several thousand plastic water bottles each day, and I doubt that a single one of them is recycled. This waste was sad to see. Otherwise, we loved the resort.
J Paul3442
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"STAY HERE"

We had the best experience here. Every member of the staff was so kind and went above and beyond to make every aspect of our stay as enjoyable as possible. The food across the board is incredible. My personal favorite places were Noi for italian, the rooftop for lunch, and Hiroshi for Japanese. On the rooftop, Ricardo & Ignacio made each day better than the next. The kindest and most accommodating people. At Noi, my favorite restaurant of all, Alejandro & Luis were the best servers! I highly recommend asking for them if you go to this restaurant. Get the filet, the orecchiette, and the lamb! All of the food is impeccable. Our butler, Eduardo, is the most incredible human. He made every single thing we asked for possible and this trip would not have been the same without him. The hotel was out of peanut butter during our stay and my family was craving it for breakfast, so after hearing that we hadnt been able to get any, Eduardo brought peanut butter from home to ensure we had it for the remainder of our stay. So sad to leave. Will miss the amazing views, food, drinks, and people!
Carlyrs1999
From Tripadvisor
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"Wonderful Honeymoon Experience"

We stayed in the new North Tower Suite of Hotel Mousai. The room and staff were wonderful and friendly. Our butler told room service and the restaurant of our honeymoon so they did something extra special for us. Our butler also made reservations for every dinner, spa, or activity we did. He was always available and made the trip relaxing and comfortable. On days on the rooftop, the staff was amazing. They gave us fresh towels after getting out from the pool and made orders quickly. Our trip was truly memorable and everyone at the hotel helped make it perfect.
E1953 D Remilyk
From Tripadvisor
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"Amazing getaway"

My wife and I spent a week at the Mousai, from Christmas to New Years. Id been trying to get there for a few years and it did not disappoint. The Mousai itself is the high-end option among a half dozen hotels/residences in the Garza Blanca preserve, which is a fairly large piece of land that includes hiking trails, the hotel properties, a couple of pools and the beach. This was a splurge for us so we went for the corner suite and an ultra package, which includes a higher floor and a butler. Since it was COVID-omicron and we didnt want to risk testing positive we did the all-inclusive package and pretty much never left the preserve. We felt very safe COVID-wise.The room was spectacular, every bit as nice as the photos imply. We looked out on the ocean from the 10th floor and saw whales migrating down the coast. Each room has a private plunge pool, which we didnt use much but the few times I cooled off or relaxed in it were very nice. Theres also a hammock, which I personally love. The Mousai itself is beautifully maintained, everything was spotless. The ratio of staff to guests is high. We never had trouble finding someone when we needed them and they seemed genuinely happy to be working there (conversations with several staff confirmed this). On that point Id like to call out a few people who were especially helpful:Ana - pre-concierge. She got us set up with restaurant reservations and answered our many questions before we arrived. It was really helpful to be informed before we got there.Maria yoga. We did yoga with Maria twice. Ive done yoga for years and this was just the right class for a vacation. Challenging enough with plenty of relaxation. Maria is also a lovely person.Tito hike. We hiked twice, the second time with Tito. He was very knowledgeable about the plants and shared all sorts of interesting facts. It really took the hike to another level.Oswaldo kayak. We kayaked to Los Altos (large rocks/arches) twice, the second time with Oswaldo. Excellent guide.Eduardo breakfast. We had breakfast on the Mousai patio every morning and most days we were greeted/served by Eduardo. Terrific service, excellent suggestions and just a pleasure to interact with. Really started the day off right.Edward butler. I was dubious about how useful a butler would be until I realized that he was essentially our personal concierge. It was amazingly convenient to text him for anything that we needed, whether it was a restaurant reservation, a question, some service, you name it. The last day we had to pack up something we bought so it would survive being checked as luggage on the plane and Edward hunted down a box, bubble wrap and tape and had them brought to our room. Really above and beyond, and such a nice person as well.We ate in pretty much all of the restaurants. All were good but some were better than others:BlancaBlue Mexican restaurant on the beach. Excellent flavors, really enjoyed this. Might have been my favorite.BocaDos steak house. Its hard to get steak right but they did it. I ordered an aged ribeye and it was just perfect. Barely medium inside but with a nice crust on the edges. Fantastic flavor.Dao new Chinese restaurant. Very good flavors, interesting choices. The only thing Ill say is that its loud, in part because its the only restaurant with no option to dine outdoors. Food was great though.Hiroshi Japanese. This one disappointed a bit, maybe because its their premier restaurant and I expected more. We ate here twice and it was certainly good, but nothing exceptional. The sushi in particular was disappointing.NOI -new Italian restaurant. Ordered fish (sea bass) and also a pasta. The fish was good but the past was great. If you eat here stick to the more authentic Italian dishes.
Jeff W
From Tripadvisor
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"Best vacation Ever"

I was treated like a Queen. Best Food service was impeccable and room service treated like I was Rich and Im far from that. I will only stay at Gaza Blanca when I come to Puerto Vallarta. Fabulous service and the rooms are very clean also.
652dard
From Tripadvisor
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"Such a good experience."

This was our fourth time visiting garza blanca PV and our first since Covid broke. The hotel exceeded all expectations.The room was beautiful ( we stayed in a 2 bedroom panaramic in tower 4) with amazing views. The food fabulous at all the restaurants,.The best thing about garza is the staff. Nothing is to much and they go out of their way to make your trip great. Our last night here they even brought out a dessert that said have a safe trip home!Special shout out to Miguel at the beach, he was amazing and worked so hard to make sure no one ever waited for anything. Also to Dante who helped me with questions and dinner reservations.Thanks again and we are already booked for next Xmas,
Kimb35
From Tripadvisor
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"A MUST!!!"

Wow! What a trip! We had the time of our lives. We stayed in a panoramic suite and talk about luxury! I have never felt more like a princess. Not only was the beach incredible but the staff was AMAZING! We became very close with Tito the Bandito who took us on many adventures as well as Miguel, our trusty beach-side waiter, Edgar, the spunkiest trolley driver you will ever come across, Francisco, who organized many day-trips, and Javier Suarez who made us feel incredibly welcomed and comfortable. Garza Blanca is such a gem!
Sophies P4212 Oa
From Tripadvisor
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"Another PHENOMENAL experience at Hotel Mousai"

This is the 5th or 6th time my husband and I have been to Mousai, but the first time we brought my parents. It was a special trip as we were celebrating my dad's recovery from cancer, and it exceeded all expectations. The staff is always top-notch, but I want to especially acknowledge our personal butler, Carlos Ramos. He was there every single day checking in on my mom and dad, seeing what he could do to make the trip more special or help them ease into the experience. He was kind, thoughtful, detail-oriented, and truly made them feel special. Other highlights were the rooftop pool (stunning and so much fun), Hiroshi, and some of the newer restaurants we tried in the new tower. Thank you everyone for making this such a wonderful trip, we will see you again soon.
Matthew S Hurwitz
From Tripadvisor
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"Great Views! Great Service! Great food/drinks!"

Hotel Mousai doesnt disappoint! The impeccable service is topped with excellent drinks and excellent food. Rooms are spacious but they are really all about the balcony with the incredible views of the bay. We rarely return to resorts twice because we like new experiences and new adventures but this was our second time at mousai and I can confidently say there will be a third. We stayed in the new south tower and appreciated the new restaurant options. Special shoutouts to Vicente and Azael at the new Dao restaurant. They made our dinners so fun with lots of laughs and the best service, and the food/service was so good we ate there twice. This new restaurant is such a great addition to the resort. Our butler Ruben and Miguel at valet were really wonderful and always made sure we had everything we needed. We really appreciate all their extra attentions to ensuring we were having a great vacation. We love to travel and do so often and in my opinion we havent found a better all inclusive adults only resort anywhere else. Thank you Mousai for the wonder New Years Eve party and for helping us ring in the new year properly. Cheers to 2022 and Feliz Ao Nuevo!
Sherpa17432309018
From Tripadvisor
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"An absolutely fantastic stay!"

We had an incredible stay at Hotel Mousai North Tower during NYE. We stayed in the Ultra Mousai corner room, which to say the least was absolutely stunning. The views of the ocean and mountains were breathtaking. The hot tub in the balcony was one of a kind and utilized daily, as was the hammock. The balcony was also as spacious as a hotel room on its own, and a great spot to do some yoga or meditate if you practice. The sun and ocean air are restorative!Every interaction with hotel staff was amazingly hospitable and helpful. The staff were all masked at all times, as COVID protocols mandate. In particular, our butler Carlos Ramos, went above and beyond to ensure our stay was comfortable and enjoyable. Carlos helped us book our nightly dinners at the restaurants on the property, make appointments for spa treatments and hydrotherapy, and booked RSVPs for anything we wanted to do. We ate breakfast daily at Noi, and our servers Luis, Cesar and Claudia made sure our day was off to a great start. We got amazing street taco recommendations from Luis and Cesar, which did not disappoint when we visited Zona Romántica and Malecon. Traveling into town was an easy cab ride for 150-200 pesos that the hotel hailed for us. The hotel offered COVID testing on site for a fee, in partnership with CMQ hospital, which was super convenient for our travels back to the US. During our stay, we took advantage of the daily activities that the hotel offered, including kayaking, snorkeling and hiking. All were super fun! Each activity was led by a guide that had an amazing attitude. We always felt very safe. The NYE celebration in the South Tower rooftop was lively and fun! Amazing views of fireworks happening on the property and all around the Puerto Vallarta coast! Theres also nightly events at Tierraluna, or any of the restaurants or spaces, which made for an eventful time without much need to think too hard about what to do. Our massages at Spa Imagine and daily hydrotherapy were also so very relaxing and quite unique. The views from the spa are also simply breathtaking, which adds to the overall ambience of the experience There are so many areas where you can find privacy or mingle among the other guests. Whatever your preference, there is always something for you.All in all, we would highly recommend Hotel Mousai, and would not hesitate to come back!
Jlj Travels
From Tripadvisor
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"Beautiful Covid-safe Resort"

Stayed at Hotel Mousai over Christmas & it was amazing! Hot tub & ocean views in every room, adults only, almost every restaurant was overlooking the water, 24/7 food available & the resort itself is huge, cannot say enough positive things about this hotel.Before Arriving: The pre-arrival concierge Ana made all of our dinner, spa and tour reservations before we arrived. She was quick in responding and we had zero issues with all of our reservations. Restaurants: We tried almost all of the restaurants while we were there, our favorite was by far Dao with Hiroshi as a very close 2nd. The rooftop food and staff was also fantastic.Staff: They were all incredible, kind, quick and informative. Special shout outs: Alan, Roberto, Juan, Maggie, Alejandro, Alberto & Daniel at Dao, our Hiroshi servers, and more!Spa: This was the only disappointing part of the trip honestly, for such a luxurious hotel the spa was pretty bleak. The masseuses did a wonderful job, but the pre-massage hydrotherapy was lacking compared to the hotel itself. Not to mention it's entirely enclosed, so covid-wise we didn't love that. Covid-Safe: We felt so safe covid-wise despite the variant surge. Not once did I ever see any of the staff take off their masks inside or outside. The only time we were ever in an enclosed space was the elevators and spa. Staff were constantly cleaning and we were able to take covid tests on the property before leaving. Great trip and would come back in a heartbeat!
Lmark89
From Tripadvisor
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"Amazing"

This is the only Á five diamond rated hotel in Puerto Vallarta, and for good reason. First, let's talk about the aesthetics of the hotel. Everything is beautiful, from the groundskeeping to the rooftop pool. On one side of the hotel, you have views of the lush, vibrant jungle. On the other side, you have views of the turquoise waters and the mountains. Every single room in this hotel will give you an ocean view from your spacious balcony that also includes a private jacuzzi and a hammock. There is an iPad that controls everything in the room from the lights to the curtains to the music. I liked that I was able to order room service directly from the iPad. I had the loveliest breakfast from the balcony. As for the service and hospitality, everything was impeccable. Every single employee went above and beyond to cater to me to ensure that my stay was enjoyable and comfortable- I truly felt like a queen! I got the all inclusive, which I would recommend if you plan to spend a majority of your time at the resort. The drinks were watered down more so than your everyday cocktail, but were still well curated and delicious. The location might be the only drawback to the hotel, but I did not mind it. It's about a 45 minute drive from the airport, and about 20 minutes to downtown. If you're looking to step outside the hotel grounds often, this location might not be the most suitable. However, taxi service and Ubers are readily available. There's also a shuttle that takes you to the other sister properties and down to the private beach. I highly recommend staying at this hotel! I can't wait to come back.
Sjk1088
From Tripadvisor
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"Heartfelt Piano/keyboard Experience"

While at Garza Blanca and Hotel Mousai in Dec 2021 and Jan 2022 - we had the pleasure of listening to Adels beautiful and heartfelt piano playing - not only is he a master at the keyboard - one can tell he truly loves playing as it evident in his joy and sincerity. A real treat!
Morgan W
From Tripadvisor
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"Amazing"

Absolutely LOVED every part of our experience at Hotel Mousai. My wife and I went and we felt very welcomed as black queer women. Staff was so attentive, food was great, and the rooms and views were breathtaking. Our personal butler Ernesto Ornelas, made sure we had everything we needed. Highly recommend!
Shaquintar
From Tripadvisor
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"New Editions to Hotel Mousai"

This place just keeps on improving and enhancing your experience. They have almost completed the new Terra Luna (about 60% built when we visited) which is their new shopping/entertainment village on premises. NOI Italian Restaurant:New Italian rest we ate at. Great food, but not enough meat choices on menu. Only one meat choice with Lamb in it. Bocados Steak HouseWe ate here last year and still NOT improved. Need to hire a high quality chef for this Rest. Food seems to be prepared in advance and then microwaved just before serving. We had Christmas Eve dinner. Dinner was also not very hot, which means it sat too long before serving. PetsThey allowed dogs here with several restrictions. I think allowing pets at Hotel Mousai downgrades the adults only premise. Food was excellent at The Terrace (breakfast), at the Rooftop, and the Garza. They also have a new upscale Chinese Rest we did NOT try yet. Rooms are very similar at the North Tower and South Tower. So do NOT feel deprived if you stay in the North Tower. We took a tour of the new South Tower. Almost identical, which I think was smart.
D Hin Denver
From Tripadvisor
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"Concierge (Orlando) Service Garza Blanca"

Orlando was very helpful as our concierge! Made sure we were very well taken care of! Made dinner reservations, booked our reservations for activities and took care of our transportation!Garza Blanca Puerto Vallarta has the very best customer service! From the touching the hands over the hearts at every passing to the Incredible facility!
L1141 F Pbeckyc
From Tripadvisor
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"Awesome family trip"

Garza Blanca was the perfect spot for our family Xmas vacation trip. The service was top notch and truly sets it apart from other all inclusive resorts. Javier Suarez made sure our beach chairs and valuables were secured every day, in addition to pampering us with fresh towels under our feet. He was always there to assist in anything we needed and all of our requests. The rooms at Garza Blanca are beautiful and the food very good. The infinity pool view is spectacular and the beach is easily accessible from the pool area so you can easily go back and forth. You get used to the long walks or the trolleys and its worth it for the gorgeous views from every spot.
Stephie18
From Tripadvisor
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"What a beautiful resort"

We went to Hotel Mousai for my 50th birthday and had a truly wonderful time. The property was beautiful and we stayed in the newly opened South Tower. While some of the things weren't completely set up in the room yet, it had little impact on our stay. The views from our room were breathtaking, to see the hills from one side and the ocean from the other, was truly magical. However what truly set the resort apart was the service of some of the staff there. First let me call out Angel on the rooftop bar in the South Tower, he was a pleasure to talk with and took amazing care of us. However the ones who stole the show for us was the service that we received at Noi. They went above and beyond to make our meals there extremely special, not only the service, but just the total experience. From the waiter Aleejando(Alex), to the bartender Marco, and the manager Adrian. Thank you all for making by birthday so enjoyable!We also had the opportunity to be the 10th customer at the newly opened Dao on our last night and to say the food and service was amazing would be an understatement. The attention to detail and our every need was just amazing. Being given a greeting in Chinese from our waiter, to the recommendations and of course another birthday celebration, I truly thank you. I am hoping I remember our waiters name correctly I believe it was Diego, Diego my hat is off to you and the rest of the Dao staff.We are looking forward to returning to Hotel Mousai and the other Tafer properties, They truly are breaking the mold of the all inclusive experience.
Joep Z8827 Cd
From Tripadvisor
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"Wonderful Resort with Great Service"

My family and I were surprised with the amazing service at the Garza Blanca resort. Every employee was kind and very helpful. Something I would recommend is the advanced hike to the cascades which was difficult but very doable. I would also like to say a very big thank you to Mike, the hike leader. He was very welcoming and fun and led our family and a couple others on a fantastic jungle hike. I would highly recommend the Garza Blanca resort!
Beatrice C
From Tripadvisor
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"Another wonderful experience at Hotel Mousai!"

We just returned from a five-night stay at Hotel Mousai and were already missing it as we reminisce over a wonderful cup of Chiapas coffee. (Thank you Maggie!)This was our second stay at Hotel Mousai (north tower) and we enjoyed it as much as our first back in 2017.Service:By far, the best thing about our experience at Hotel Mousai is the service; (especially the crew at the North Tower Rooftop) and it is this exceptional service that will keep us coming back.Our positive experience began with our Pre-Arrival Concierge, Miguel Garcia, setting up our roundtrip transportation and nightly dinners in advance. He followed through with both requests which was much appreciated.Pool:A special shoutout to Maggie and Alan (pool concierge). They were so attentive and accommodating by anticipating our needs (more shade, less shade, fresh towels, etc) before we even asked. Maggie even delivered my Kindle to our room when I forgot it one evening. Those two are amzing and made our vacation extra special!The rest of the pool staff is wonderful as well. Ignacio was phenomenal as he always kept an eye out and my drink never went unintentionally dry. Diego, Dylan, Gerardo (Gerry), Guillermo, and Juan also did a terrific job throughout each day.The pool itself has a beautiful view, lounge chair availability is abundant, and the water was the perfect temperature for long dips.If you need to decompress from your busy job/lifestyle then the North Tower Rooftop should be a destination of consideration.Room:Our North Suite room was well appointed with a wonderful view. The deck has a small jacuzzi and a hammock which was perfect for a quick evening nap. I wish that we knew who to thank for our room service. They did a wonderful job making up our room each morning/afternoon, freshening up our bathroom, and then turning down our bed each evening. Dining experiences:Terrace: We ate breakfast at the Terrace each morning and enjoyed the experience. The chilaquiles might have been our favorite but we enjoyed everything that we tried. We also enjoyed our daily chats with Ambrosio (captain) and Luis was terrific. Rooftop North: The menu was perfect for our lunch needs. The shrimp tacos, nachos, popcorn chicken, and guac are particularly noteworthy.Hiroshis: The Japanese cuisine is excellent and the service from Abraham, Miguel, and Ale was also excellent. My only request is that the chef add more rolls to the menu.Dao: We enjoyed the food. Surprisingly, our favorite dish of the evening was the Egg White Fried Rice. The other dishes; spring rolls, crab rangoon, chow mein, walnut shrimp, sweet & sour pork were all good. And Diego deserves recognition for the wonderful service. BocaDos Steak House: This is where we dined for Christmas dinner. The food was okay but the service was subpar compared to the rest of our experience at Hotel Mousai. The breadbasket might have been the best thing that we ate. After serving the entrees (ribeye and salmon), I wish that the server would have checked in on the preparation because both meals were pretty rare for a request of medium. Overall a good dinner at BocaDos Steak House. Nothing mind blowing but nothing terrible.Noi: The service from Alejandro and Luigui was great. Noi is newly opened so Im sure that the menu will improve. The Mela pizza and Sabayon dessert were delicious. The appetizer was forgettable and the bread, lamb ragout pappardelle, and tiramisu were disappointing. They should share the bread baker/distributor from BocaDos.Again, the service was a highlight of our experience and will keep us coming back.Already looking forward to our next trip!Thank you Hotel Mousai!
Jon Mark18
From Tripadvisor
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"Outstanding staff, food and accommodations!!!"

We travelled from the Midwestern U.S. to PV again this year and tried the new South Tower of the Hotel Mousai. We travelled with our adult children, the Mousai is adults only, and had a 2 bedroom suite.The South Tower opened a few weeks before our trip, and it was amazing. The views, the amenities (not sure how I've lived this long without a heated toilet seat and a bidet : ), the staff - all amazing. Of particular note, we connected with Ana in the pre-arrival concierge department to arrange some things in advance for a special birthday and she was great. Followed up, followed through, and was kind. Same for the concierge team at the hotel, and for the arrival staff, logistics, pool wait staff, hiking crew, kayak team, trolley drivers, etc. We were amazed with the quality, presence and help provided by the staff. Somehow, they opened a new building and restaurants and staffed up with people who genuinely wanted to help us have a good vacation. Thank you!!!The food we found also to be wonderful. Of particular note is the new Chinese restaurant Dao. It opened while we were there, and we wondered how it would be. This restaurant was our favorite and the quality and different dishes offered were amazing. Hands down the best on the property in our opinion. The Chef came out to say hello, and he was genuinely interested in our feedback. The manager stopped by our second dinner probing for any issues - there were note - but she was great. The only "average" meal we had was at the steak house, and that was really the appetizers - maybe it was an off night.Couple other notes. We had never done an "adults only" before with our family, and it was unexpectedly awesome. The couple of times we had dinner at restaurants that weren't, we appreciated the concept of adults only more than we thought. Also at the pool, etc.While we had no problems, we overheard the staff interacting with another guest who had complaints about something - and the staff was remarkable. The issue seemed trivial, but the guest was frustrated (and in this case dunk), and the staff handled it with grace and kindness. Not easy to do, quickly diffused and redirected toward a positive result.Finally, if you go in the winter you get to see whales. We saw whales in the bay every day, usually 2 or 3 times per day. We've stayed in Marina Vallarta several times, but never seen whales on that side of the bay. Clearly the like the North side better - likely due to the trench location in the bay. Super cool to see whales when you are staring off quietly from the rooftop pool!!!I wish all our travel experiences were as good as the Mousai. Kudos to the owners, staff and team!!!
Stephen V
From Tripadvisor
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"Luxury at its finest!"

My husband and I stayed at the Hotel Mousai as a pre-Christmas getaway. We booked a North Tower suite, which came with a large balcony, private hot tub, and hammock. The thing I loved the most was the view of the ocean, and the privacy of the room - not a soul in sight. Transportation to various locations at the property was great, dinner options plentiful and tasty (including 24 hour room service), and the incredible infinity pool on the rooftop was spectacular. We opted not to do the all-inclusive, which was more cost effective in the long run.Ana, the pre-stay concierge, was very communicative, and assisted with bookings before we even arrived. All service and staff once we arrived were courteous and attentive - I truly felt like a VIP. For those who want to also experience the city of Puerto Vallarta, a taxi to the Romantic Zone will take ~15 minutes and cost ~$12 USD each direction. Easy and worth it!Highly highly recommend!
Josies842
From Tripadvisor
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"Great experience"

Me and my family had a great time at this Restaraunt. Gabriel was friendly and inviting making the experience even better. Fun to relax and laugh together here where the atmosphere was enjoyable and calming!
Cole2323
From Tripadvisor
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"Victor (Concierge) - great Host and terrific Property!"

Victor (Personal Concierge) was truly exceptional. He reached out several months in advance of our visit to assist with activities, airport transfers, restaurant reservations, grocery shopping, etc.He was very responsive to our needs and questions. This is our third visit to the property. I cant say enough great things about the staff, property, and amenities.Its quite difficult to find these size rooms (3k square feet) at a hotel. They have a gem of a set up at Garza Blanca! Highly recommend it!
Fearless05265011868
From Tripadvisor
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"Uber Luxury at the Resorts South Tower"

This was a surprise birthday trip for my new Husband. The exemplary service, the luxurious aesthetic of our spacious suite complete with a private jacuzzi, the direct ocean views, the extraordinary attention to detail at the adults only South Tower, and culinary delectable eats as well as drinks we enjoyed (particularly for an an inclusive package) were amazing!Our Butler Eduardo went above and beyond to ensure we had a phenomenal stay!!We will be annual vacation goers here!!!
Fly Gemini
From Tripadvisor
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"A magic place to stay and feel you worth it"

This place is incredible awesome! I would say it is magic! The scenery, the rooms, the service, the people which are the most important part in this experience. They make everything possible for you to have the most beautiful experience with them. I will mention the areas in general because I dont remember the names of all of them. The sales team is very profesional and give you all the answer you could make if you decide to be part of the complex, the concierge team, OMG what a beautiful people, the restaurant, pool and beach servers treat you as family. In general I dont have words to describe everything, if you come to Puerto Vallarta give them the opportunity to show everything I witnessed.
Simon B
From Tripadvisor
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"Beautiful PV"

Beautiful hotel with personal jacuzzi in each room. Gorgeous views . The rooftop pool is phenomenal. The service incredible. Maggie, Ignacio and Dylan were very attentive. At the Japanese restaurant Abraham and Alejandro provided top notch service. We did go for the all inclusive package and it was well worth it.
672sandyr
From Tripadvisor
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"Best staff!!"

The best vacations ever! The staff at Garza Blanca definitely made this vacation one to remember. From Steven our tour guide on the hike to the waterfall. He was so friendly and our kids loved it. Concepcion our housekeeper kept our 3 bedroom penthouse so nice and neat. She would clean 2xs a day. She was so sweet and paid a lot of attention to detail. But Roberto by far made the biggest impression. He went above and beyond to make us feel like family. He was our waiter at the steak house but even after that day he made sure to find us and treat us like family. This hotel has the best views. We will definitely come back.
Palaciostravel
From Tripadvisor
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"Best vacation ever"

Absolutely the best resort in Puerto Vallarta. Concepcion in Housekeeping did an absolutely incredible job with her details on our penthouse suite 1401. Now Roberto from Bacado Steak House One of our waiters, captain of waiters I believe . Roberto should be the General Manager of the entire resort. I have never felt so important, special and heard by a staff member than I did when Roberto was our waiter. He went above and beyond and explained the wagyu steak and why its so special. I am gluten free and he made sure I was eating only gluten free. On another night he put a gluten free dessert together for me to take to my room. The king of the bike tour Steven was great, kept us entertained, safe and in route. That guy needs to be in a management position he know people. All these people need to be acknowledged. This was the best vacation I have EVER had and the food was amazing. The staff was friendly and professional. The Palacios family will be returning soon. Thank you!
Josue P77
From Tripadvisor
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"Excellent Resort"

I would highly recommend staying at Garza Blanca if you are trying to choose a resort in PV. Easily one of the nicest resorts I have been to. Anytime you pass any staff member they place their hand on their chest to greet you. exceptional service day and night at restaurants, poolside and bar including room service and turn down service. The grounds of this resort are immaculate. The staff works very hard to keep everything clean and manicured from landscaping to pool area. We stayed in a Junior Panorama suite for 6 nights and the views were just incredible. No corners are cut here and it feels like luxury. Everything is granite, marble, stone. I really enjoyed lounging on the balcony hammock and even at night you can see the entire skyline lit up. The sunsets here are second to none. The loungers at the pool are very comfortable, leather wrapped cushions. Greats views in the heated infinity pools.We went on a guided hike with about 10-15 other guests which is included in your stay and the tour guide was excellent.We chose the all inclusive package which was well worth it if you like to eat a lot. Since food and drinks can also be purchased ala carte, the quality was much higher than any resort weve stayed. The food was delicious. For breakfast I recommend trying the Aztec Crepes or poached with crab meat. Hotel Mousai is next door and since it is also owed, we were able to have dinner there at Hiroshi, fresh sushi / sashimi and many other Japanese delicacies. This was probably our best meal. Also drinks were included on the rooftop bar of Mousai after dark which was nice.
Mattb0108
From Tripadvisor
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"Exceptional Resort Experience"

Since I didnt get bit by an ant like the miserable person who gave this resort a ONE, I feel that I can be more objective. This resort is FABULOUS. The staff is attentive and genuine. Our accommodations were pristine and the housekeeping ladies cleaned up after us twice a day. We had a corner unit with 270 degree views of the bay and mountains. Every morning we lounged on our patio in soft resort robes, sipping Nespresso watching the whales playing with their babies. Priceless. Breakfasts, both buffet and menu were a treat. So happy that this resort has not dumbed down its Mexican food for American tastes - wonderful authentic dishes on every menu that had some KICK to them. Bowls of fiery salsa's on every buffet that were packed with flavor. The variety of the restaurants is excellent and the food was top quality. What really made this property stand above the others in Vallarta is that it has heart... great management and people who really love working there. DO NOT SKIP THE SPA - we arrived 2 hours before our massages and the HYDRO THERAPY CIRCUIT experience they offered us before our treatments was beyond belief. A lovely attendant guided us through the steps in a VAST tiled room filled with plunge pools, and spa rooms of various temperatures and we never enjoyed ourselves so much. We did buy the all inclusive package as it was about equal to what we spend on food and drinking in Mexico and we never once felt that it cut corners or was cheap. EVERYTHING was top quality and the well brands of liquor were what we would normally choose. Cazadores is their house tequila and even Grey Goose and Don Julio were included. Highly recommend this property without hesitation. There is a Hilton and Hyatt on this side of bay and I would not consider booking them after experiencing Garza Blanca and Hotel Mousai.
Suzy Q Beach
From Tripadvisor
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"Beautiful resort. Excellent customer service."

I just returned from a 10 day stay for my sisters wedding and I was blown away by the service and the hotel property. The buildings are nestled around lush greenery, beautiful mountains while overlooking the ocean. Just gorgeous. But what was most impressive were the staff. Everyone from the security, to restaurant, to even support staff provided the highest quality services to guests. The head of security, Mario, went above and beyond to track down multiple items we had lost that were very valuable to us. Our wedding event planning team - Cynthia and Luz - were amazing and provided support from start to finish. All the wait staff were attentive and helpful, a particular shout out to Victorino who went above and beyond to provide us with excellent service during our morning breakfast. And this is not your typical all inclusive... all the restaurants, food & drinks are top notch! Rooms are big, comfortable with a beautiful view of ocean. Very pleased!
Jess No14
From Tripadvisor
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"Beautiful Family Vacation"

Just returned from a 6 day stay at GBPV. Had an amazing time. The staff were all very friendly and helpful. Our concierge, Omar, was amazing. He was super responsive in helping us get reservations and very informative. Shary in the Kids Club was so kind to our kids and they had a wonderful time making bracelets, playing and even did a canvas art project by the pool. The waiters by the pool were wonderful, especially Juan! Made us feel very welcome. We stayed in a beach 2 BRM and it was so spacious, well equipped with spectacular views of the bay. Look forward to our next stay!
Burbees
From Tripadvisor
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"Hotel Mousai Superb Service"

Thank you to our Butler Ruben Saenz! making all our reservations & ensuring all our requests were taken care of. Assisting with transportation as well as scheduling our COVID test & getting our printed results for us to return to the United States.
Karenc O1134 Ol
From Tripadvisor
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"Thank you"

I hardly write reviews but I need to write one for the entire team at the Garza Blanca Resort but specifically Javier Suarez from security. His service was one of the best I have ever received. He was so attentive, courteous, kind, and personal. Thank you so much Javier and everyone who we came across at the resort. Nothing but wonderful personalities! Excellent, excellent service. Cant wait to visit again!
Krlrmrz10
From Tripadvisor
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"The difference is in the detail!"

We had a great stay overall at Hotel Mousai. More than anything it was the personal experience that made it so special. Geocima Leezama aka (Geovani Castro) from The Terrace Restaurant personally went out of his way every single day to help us out. If I were to come back to Mousai, it is simply because of how awesome this gentleman was. He was a prime example of the hospitality that youll experience at Hotel Mousai.
Spencerc647
From Tripadvisor
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"Amazing view and service to die for!!"

My husband and I came here for dinner and were served by Irving and Alejandrathey were so attentive and gracious. My husband and I are not familiar were Japanese cuisine and Irving especially was helpful in giving delicious recommendations throughout the meal. The ocean view was priceless and the food was as fresh as one could hope for. Try on your visit and you wont be disappointed!!!
Victor1234557
From Tripadvisor
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"The bets classes with celeste"

Celeste is full of energy and we love her!! We had so much fun and we actually felt sore after! Great aqua fitness session celebrate she is the bets girls thank you celesta see you next years celebrate we will come back Garza blanca cabo is the best place
Sightsee18158935181
From Tripadvisor
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"Fantastic and unexpected stay for honeymoon"

My husband and I spent 3 nights and 4 days at Garza Blanca. Due to some unforeseen circumstances, we were switched from Hotel Mousai to Garza Blanca. Although we were looking forward to the newer sister hotel, we were pleasantly surprised at the Garza Blanca property. We visited both properties and each have their own "personality". We ended up loving the beach front view at Garza Blanca as we had the honeymoon suite with even a jacuzzi in the terrance! They have a trolley that drives to and from Garza Blanca and Hotel Mousai. It was very easy to jump properties and we waited no longer than 5 minutes each time!Like others have mentioned, they offer presentations for discounts or other packages. We ended up declining so that we can spend the small amount of time we had to explore PV. There was no pushing whatsover and I did not feel like the top notch service they were providing me was hindered from it. We ate at Blanca Blue at Garza, Rooftop Bar at Hotel Mousai, Terrace at Hotel Mousai, Hiroshi at Hotel Mousai, in-room dining at Garza. I have to say the food was decent. I felt like the services, presentation, environment, and the views were the main highlight of dining. There were random food items that I was obsessed with during my stay: the chorizo bread at Blanca Blue, popcorn chicken at the rooftop bar, and their signature hot sauce (I bought two bottles). I would say all-inclusive is worth it based on the amount of alcohol we drank alone! Last but definitely not least, I feel like the people there who've helped make our trip as amazing as it can be were what also makes the properties the 5 stars it should be! A special shout out to Karen (concierge) and Ernesto (butler). They have always checked up on my stay and made sure I was always taken cared of. If I started to run into any problems, Karen was always magically there behind us and would fix it right then and there. If we needed something that we felt was difficult to get, Ernesto would jump between properties to make sure I had what I needed. We would come back just for the services that were provided and how we felt so cared for!
Jennyslee0117
From Tripadvisor
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"Incredible experience"

My husband and I recently stayed at Hotel Mousai for the first time and had an incredible experience. The level of service and hospitality is truly unparalleled; every single staff member was kind, attentive, and incredibly helpful. Our butler Carlos Ramos went above and beyond to ensure we had everything we needed and helped any logistics with our stay feel effortless. The location is absolutely stunning and we loved being nestled in the mountains while still being able to easily access the beach. The food was amazing (Hiroshi is a standout) and I highly recommend going with the all inclusive package. We also visited the spa and was assisted by Jesus both times who offered exceptional service as we navigated the hydrotherapy circuit. Hotel Mousai has set the bar incredibly high and we plan on making this an annual trip!
Mfsb312
From Tripadvisor
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"Magical Few Days in Puerto Vallarta"

My husband and I celebrated our honeymoon at this resort and it was absolutely one of the best vacations we've ever had. From the incredibly friendly and helpful staff, to the delicious food, to the overall treatment by Carlos, Penny, and the entire team -- it really was an amazing few days in paradise. They treated us like family and we enjoyed every minute of it.We hope to be back because service at Mousai is unparalleled!!
752pujat
From Tripadvisor
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"Family Vacation in Paradise"

We enjoyed our stay at Garza Blanca with our family. Our room location was very convenient. We stayed on the building in front of the beach which is close to the pool, restaurants and lobby. The hotel offers various excursions worth to explore. Our family enjoyed the water fall trail with our tour guide Tito. He was very informative and helpful. There are various activities the hotel offers for various interest. The staff at Garza Hotel is very welcoming and attentive. We got to know Javier Suarez who is in charge of pool & beach area security. He was very attentive and make sure we were taken care off at the beach.We will miss the beautiful sunsets
Ambassador11163
From Tripadvisor
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"Thanksgiving Vacation 2021"

Hotel Mousai was absolutely amazing and their staff was fantastic. To start, Nathaly at the front desk and our concierge Jay-Z (Jaciel) were super helpful and kind with all activities reservations and suggestions through our stay the whole time. Tito was a super fun and safe guide to go to the hike with and we enjoyed the waterfall and Puerto Vallartas tropical nature. Osvaldo from the kayak tours was the sweetest and most charismatic service making us feel welcome all the time. We did the kayak tour twice and the other days we used the kayak and the paddle boards close to the surroundings. At the beach, Javier from security was always paying attention and making sure the beach was safe and organized, he also went above and beyond making sure towels were available and that we were comfortable at the beach. Same with Israel, Gonzalo and Eduardo. We were also very fortunate to be there for wellness week and Gema took care of us on all yoga events, specially at the class with Bonnie that was breathtaking by the beach. The SPA was everything you could dream of and the staff was Extraordinary. The hotel facilities were super clean, the food was spectacular. We booked our next vacation again in 3 months as soon as we got back home. Thank you everyone that made this trip so special!
Natifcag
From Tripadvisor
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"Great vacation!"

Do not hesitate to visit Garza Blanca. Everything is 1st rate. The property itself is gorgeous, as are the buildings and rooms, pool areas, beach, restaurants etc. The people are all warm and friendly and the service is impeccable. Kids club is perfect. We will be back many times.
Coloradoguy006
From Tripadvisor
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"Incredibly compassionate and courageous"

My family went on the morning kayaks and out of 5 of us, 1 became entirely incapacitated by seasickness at the furthest part of the route and landed at another private property due to health problems. Javier, the brave and heroic Javier paddled 1 all the way to the hotel himself while taking of that persons seasickness, then, once he got the person to shore and watched over, he paddled back to where the 2 got stranded, got them picked up by colleagues and paddled the kayak back himself. Although he had to coordinate a chaotic group of 20? tourists all himself, he never lost composure and stayed in control, really allowing us to rely and trust in him. It was clear he was paying close attention to each of our well-being, safely, and welfare. We were in a bit of a crisis and Javier got us through it, so we call him a hero in our family!When we went hiking, Mike was similarly watchful for our safety. He kindly joked around with us while making sure we didnt slip off any sharp slopes. He told us delightful stories and smiled the whole time. It was an immense pleasure and honor spending time with both Javier and Mike. We are very grateful to them and looking forward to coming back to share more fun, laughs, and heroisms, though hopefully well not cause so much trouble again!
X9966 W Ejennyc
From Tripadvisor
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" Our family favorite. "

Everything was exceptional. From service to amenities, grounds, housekeeping and everything in between. Our trip was a full week long and not.long enough. We tried each restaurant and the food and service was excellent. We don't recommend or write reviews often but for Garza Blanca in PV it is worth it.
N5414 G Vjoes
From Tripadvisor
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"Little Slice of Heaven"

We celebrated our 20th anniversary at Hotel Mousai. We met the most amazing young woman at the front desk, Nathaly, who treated us like family. Not only did she provide us with a smooth check in to our beautiful sweet, but when it was time for us to leave she also helped us to obtain our plane tickets. Nathaly really sealed this perfect vacation from beginning to end for us. We cannot wait to return ASAP.
Natti421
From Tripadvisor
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"Incredible vacation and service!"

Dante and Ernesto were fantastic in taking care of us at the amazing Garza Blanca and Hotel Mousai. We were originally slated to be in a suite in the latter, but as the South Tower wasnt finished yet, they gave us the Garza Blanca Oceanfront penthouse which was just spectacular. The views of the ocean from the suite was incredible with perfect sunset views, and the outdoor jacuzzi was a daily delight. Both Dante and Ernesto went above and beyond to ensure that we were thoroughly taken care of during our stay, definitely engage the butlers service well and discuss with them your need to make your stay as smooth as possible.They also gave us access to the Mousai facilities which were all top notch. Especially of note is the rooftop pool, which we basically spent hours at every day. The views of Banderas bay were truly one of a kind, and I would put it up there with other renowned views Ive seen like the infinity pool of Singapores Marina Bay Sands and the sunset in Santorini. The gym overlooking the bay was like having an Equinox gym overlooking the Pacific, and the Tierra Luna outdoor shopping area was already a great place to browse around even though many of the facilities were still being built out. Id definitely recommend the gift shop for local craftspersons works, we spent quite some time in PV downtown looking at local ceramics and wooden souvenirs and found the pieces at the souvenir shop to be of top quality.The restaurants were all wonderful (we did the all inclusive) but the standout for us was the Blanca Blue (Mexican restaurant), we probably could have had dinner nearly every day during our weeklong stay and not have gotten bored. We wished that we could even bring the restaurant back to the Bay Area, as the offerings were so unique and delicious. Overall, we definitely recommend Garza Blanca all inclusive for your stay, but also consider Hotel Mousai as well as the rooftop infinity pool and the amenities are just incredible.
Hirok866
From Tripadvisor
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"Carlos Ramos & Staff"

This hotel is one of the most customer satisfaction driven hotels I have ever been at. Every employee greets you with excitement and joy! I have to say our butler Carlos Ramos he helps schedule and ensure things are taken care of during your stay. He reminds me a lot of the butler in Mr. Deeds, he anticipates before you need something and shows up when your at an activity or relaxing to ensure your visit is wonderful! He greets you even if he is performing another task to ensure everything is great. His professionalism and knack for the small details is remarkable! Ricardo on the rooftop is an amazing server he is friendly and he is driven to help everyone while remaining friendly and it doesnt go un noticed. I must say he may be a big performer but everyone on the rooftop for the most part is there to help you and ensure you have what you need while enjoying the view. Well done by the staff here.
Global62244881087
From Tripadvisor
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"Wonderful vacation"

Our family had a wonderful trip trip and this was our second trip. The property, staff and service was beyond excellent. Like to give a special shout out to Paula and Shay at kids club. They are terrific and our girls loved them. We will definitely be back
767leonardm
From Tripadvisor
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"Most amazing staff and resort EVER!"

Garza Blanca is the best resort I have ever been to. It has absolutely everything you could possibly think of. If you ever come here, you are receiving the most beautiful blessing ever. The atmosphere is beautiful. But what really makes the resort is the people that work here. They treat everyone with respect and politeness. Always thinking about you and your safety. Laura, Mike, Tito, and Carmen are just a few of the staff here that make everything so memorable. Count your blessings if you come here, it is the MOST amazing place to be. - von Prisk family
Brianavonprisk
From Tripadvisor
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"Paradise"

Ive been to 23 different countries and never have I found a resort as friendly beautiful welcoming as Garza Blanca. The employees are humble sweet incredibly hard-working, to make your stay as pleasant as possible. If I could give 6 stars on a 5 star scale, I would. Great food, breathtaking views, yoga, gym, kayaking, hiking multiple pools feet away from the beach. Even picked us up from the airport! Went all inclusive, worth the money. 2 thumbs up. Well be back!!!
Stevejvonprisk
From Tripadvisor
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"The best vacation ever!"

We have traveled to Mexico several times, but we always seemed to gravitate towards the Mayan Rivera. Our recent stay at Garza Blanca has completely changed our opinion of Puerto Vallarta and the region! We were fortunate enough to have a three bedroom ocean front penthouse, which slept us, our boys and our moms perfectly. The beds were big enough that our kids could fit with one of their grandmas or us without issue. Our butler Roberto was exceptional, and greeted us upon check in. After we were shown to our room he sat down with us and planned out every dinner reservation, our covid tests and scheduled a special dinner we had prepared in our room. He checked on us daily, and went above and beyond when we needed ear drops for my son and assistance arranging a van to take us to town for shopping. We had exceptional service from Mike the pool concierge, Roberto our pool server and Sonia our housekeeper. We loved seeing them every day! Every staff member we encountered was so polite and helpful! An absolute standout was Paula in the kids club, who also watched our boys one night when we went to Hiroshi for dinner. Our boys had the most memorable time with her and I would absolutely recommend the babysitter services to anyone who wants a grown up night out. The food and drinks were among the best I have ever experienced at a resort. Cocktails at AI's often have that fake simple syrup in them, everything here was so fresh and well prepared. The buffet in the morning at Blanca Blue was tremendous. The aguachile at the pool was delicious. Our favorite restaurant was Hiroshi, followed by Blanca Blue. The steakhouse was very good, and the Italian was also good. We also had the surreal privilege of a meal prepared en suite, and our only regret was by the time the main dish was done we were all sóoo full. But the experience, the presentations and the service were an outstanding end to our trip. Also don't get me started on the beds, I have never ever slept so well on vacation. Vacations will never, ever compare to Garza Blanca so we'll just have to go back instead! Thank you for an amazing trip!!!
Mandakcali
From Tripadvisor
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"AMAZING! WOW! BEAUTIFUL! TREATED LIKE ROYALTY!!"

This is by far the BEST resort we have ever been to. From the moment we stepped onto the Garza Blanca grounds for our one week stay during the last week of October, we were blown away by the breathtaking views, the accommodations of the Panorama Suite, and the impeccable service from the entire staff. We had beautiful hot, sunny weather the entire week, except for a brief period of rain two evenings. Besides this time of year being great for the weather, it wasn't crowded, as it was still the off season.We had the two bedroom/ three bathroom Panorama Suite on the 5th floor in Tower 5, which was OMG AMAZING!!!! Think for the first hour, I walked around taking tons of pictures of the inside and outside, and texting them to people back home. The place was HUGE! It looked exactly like the pictures on the website. Marble floors throughout, even on the balcony! The bathrooms were huge, the showers were huge, every room was huge! From the shower in the master bedroom, you had a view of the Pacific Ocean! The balcony had a hammock, an infinity hot tub, chaise lounges, table and chairs. Each evening from our balcony, we could hear the live music playing from TierraLuna, while watching the sunset over the water.Mike was our concierge every day at the pool, except his day off, and always greeted us with a big hello as soon as we got there. Hed see us coming and immediately got towels, and set them up on our chairs, as we always got the same chairs each day. Mike came over to us at our chairs several times each day to check on us and to let us know about the activities for the day, and answered any questions that we had. We were treated very well by him. One day he saw us walking in the pool holding our shirts and phone, and called to us so that he could take them to put on our chairs! Steve, our other concierge at the pool, was so friendly and full of energy, and always greeted us with a huge smile. He also knew which chairs wed always have, and had towels down on them for us.Gonzolo was our waiter at the pool, and always came over to us as soon as the food/drink service began at 11:00 AM. We never had to call him over; he always knew when we needed something! When our drinks were empty, he was right there. Hed even bring our drinks over to us when we were in either of the two infinity pools. That was the most amazing experienceto be drinking these signature drinks in the infinity pool, while overlooking the bay! Life doesn't get any better!!We took the Kayak tour to Los Arcos with Super Sexy Diego and had a great time. He made the trip a lot of fun. We snorkeled once we got to the arches, but the snorkeling was much better right off the beach at Garza Blanca, where the water was clearer and we saw much more fish.We did the Advanced Hike, which was a total of 2.2 miles. The hike started off needing to use ropes to climb up the mountain! No one in the group expected this for the hike, and we were all sweating SO much! But, we all enjoyed it a lot!! With being on the all inclusive package, it felt good to get exercise! Tito was our guide, and he was terrific in telling us exactly what we needed to do. He was very informative throughout the hike. The hike ended down at the waterfall, where we got to go in the water, which felt só good! A word of advice is to wear closed water shoes for the hike (not flip flops), as there are many places where you walk through the river, some places knee high. We wore sneakers, as we didnt know to pack water shoes, but our sneakers got nice and clean! The hike was an AMAZING experience!Rosa was our housekeeper, and did a fantastic job each day cleaning our room. She made designs out of the towels, and organized our toiletries on them. Everyday, she made animals out of the hand towels and washcloths, and left them on our bed; birds, swans. One day, she even left rose petals shaped in a giant heart on our bed.The only problem that we encountered with our trip, was after we got home, we saw that we were overcharged by $129. The balance of our trip was charged in Pesos, not in dollars. So, as a warning, upon arrival when you pay your balance, look over your bill carefully! I called the hotel almost every day for two weeks, and got nowhere; either no one would answer, Id get disconnected, or Id be told that someone would get back to me. Finally, a few days ago, after over two weeks of calling, Chelsea resolved the issue for me. She issued a credit for the full amount that we were overcharged. She stayed on the phone with me for exactly one hour, until the issue was resolved, which I greatly appreciated. A big thank you to Chelsea.Our vacation to Garza Blanca was an unbelievable experience, and we cant wait to go back!
Kimb V8498 Ih
From Tripadvisor
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"Birthday Getaway"

We spent a few days at Mousai to celebrate my birthday and as always it was fantastic. Everyday we enjoyed the rooftop and the delicious drinks and food. Thank you to Dylan, Arturo, Mateo and Ricardo for taking such good care of us! We also enjoyed our favorite restaurant Hiroshi! Thank you Christian, Enrique and Ariana for impeccable service! And last but not least, thank you to Yesi, our wonderful concierge who was caring, kind and always made sure we had what we needed.
Antin
From Tripadvisor
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"We will be back for SURE!!!!"

Orlando was our in-house concierge and the second we entered into the breathtaking views of the lobby we were greeted with a friendly and accommodating welcome. Had amazing fresh juiced margaritas in hand and guided to settle in and and get right back out to downtown Puerto Vallarta to enjoy the festivities of Dia de Los Muertos street celebrations as well as where to find authentic taco spot that hit the spot!! :) these recs were not hotel related but simply for our pure enjoyment. The rest of the stay was the same with quality service and guiding us right!!! Thank you Orlando for making our stay at your diamond resort an incredible experience!! Above and beyond! We will be back with the kids for sure!!!!
Orliyah F
From Tripadvisor
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"Amazing Experience"

Ernesto was out butler and was amazing. The food was exceptional with lots of great things to do. We had such an amazing time. I highly recommend this location. The trolly made it really easy to hop around town. Service was beyond perfect. The views are breathtaking. I will be back again.
Justin S
From Tripadvisor
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"Hiroshi Sushi"

Wow! I wish there were words for the terrific experience in general at Hotel Mousai! The view is amazing and did Christian and Alejandra absolutely make the experience at Hiroshi amazing (the sushi bar inside)! Walked in and was greeted with an amazing view and the Christian who absolutely stunned in customer service with his partner Alejandra. The recommendations were mine blowing and I am from Seattle so I know good sushi and this was a top above and listen to what Christian recommends you wont be disappointed! There team is beyond good they are are top tire and they truly make the experience at Hotel Mousai a notch above the rest. I have never had the customer service I received here in the US in 30 years. I must say you are an asset to this company!
G6054 N Qbrandonl
From Tripadvisor
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"Garza Blanca - Puerto Vallarta is the Best"

This is such a wonderful place. Its 5++stars. The service is beyond excellent. Shout out to the best service from all the men at the pool. Aley, Alex, Juan, Angel, Miguel, Alexandro, Gigulio- all of them make you day special. They make you feel like your a celebrity.This is a must resort if you go to PV. For that matter, anywhere in Mexico.Also - we dealt with Pascale concerning our membership purchase. A honest - straightforward sales person who I highly reccomend
Davidd K2751 Ox
From Tripadvisor
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"GARZA BLANCA - PUERTO VALLARTA / "A special place""

In my eyes, Garza Blanca - PV is the "BEST" vacation resort in all of Mexico. The Staff and Service are beyond 5 star. Attention to detail is amazing. Food is excellent. ( Highly recommend all-inclusive package to take advantage of the great value). The server's at the main pool are beyond exceptional. Alex R, Juan, Alejandro. The whole team...... EXCELLENTE !
Davidd Napa Valley
From Tripadvisor
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"very amazing dinner at hiroshi in hotel musai"

Miguel Aley was out waiter that evening and he was extraordinary!! really kept us entertained and helped pick out the most delicious foods to order. thank you so much Aley! we had a very amazing experience!
760marzm
From Tripadvisor
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"Paradise!!!"

It was our 4th time in Mousai/Garza Blanca resort and it's definitely getting better and better. This time my wife and I spent a wonderful time in the North Tower Ultra Mousai Corner Suite. Every staff member here is helpful and friendly. Our butler Ernesto Ornelas is amazing, very easy to communicate with and quick to respond to all our needs. We got everything that we asked for!!! Geovani, Eduardo, Javier, and Ivis at the Terrace restaurant made our mornings special, with great service and personal attention to all guests. Vacation was so nice that we already made a new reservation for next year. Looking forward to returning and enjoying the beautiful ocean and grounds, and the amazing accommodation with great views and VIP service.
Yevgeniyblekherman
From Tripadvisor
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"Incredible Mousai!"

We are enjoying our incredible stay at Mousai North tower for our birthdays celebration! We havent even left the resort yet and still have a few days left but I had to write a review! EVERYTHING has been spectacular. We love all that this resort has to offer. We chose the all inclusive because it is a highend resort. We typically do all inclusive but are very picky since they all usually arent very good. The food is really good everywhere! Horoshi is the best, hands down. Our butler Lilith is phenomenal. She has made our stay 10/10! She always has a smile, is so friendly, and makes sure to check on us everyday! We cannot say enough about her. When we stay again, she will be our requested butler for sure! Mateo and Auturo on the rooftop pool have been so great everyday! The beach is beautiful as well and weve enjoyed the complimentary snorkeling, kayaking, hiking! One of our favorite things is the new Tera Luna! Once it is completed, its going to be a great addition to the resort! 2 additional restaurants, shopping is so great, and we loved the sunset cocktails. Also, we cant wait to come back to try the south tower and the new restaurants that will be coming there too!!So many positives, so many things to do, and we are very happy here! Thank you so much
Thegrlsroom
From Tripadvisor
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"Incredible vacation!!"

Hotel Mousai is our home away from home. This was our third time back, and we will keep going back again and again. Everything is amazing there - the staff, the food, the accommodations, and our awesome Butler Carlos! Ive been to many other hotels and nothing compares to Mousai. Its a true luxury hotel experience!
Cbo2132
From Tripadvisor
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"Hotel Mousai"

It was a pleasure staying at Hotel Mousai. The entire staff there treated us like family, especially my good friend Carlos H. Ramos. Carlos made certain all the accommodations were a 5 Diamond experience.
Booyah213
From Tripadvisor
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"Excellent resort and service."

We have been to Garza Blanca a couple times and love it so much. We have been to many resorts in puerto Vallarta and this is by far our favorite. Very high end with lots of gluten free options. Love going back everytime. Love the service. We meet great people and the service is excellent Javier and Angel and Gonzalo and all the beach crew are excellent. Javier always has our towels ready on the beach for us. Such a great vacation. Highly recommend.
Tonilacey3
From Tripadvisor
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"Wonderful Experience!"

My recent stay at the Hotel Mousai was absolutely great! The staff make the beautiful setting of the hotel even more wonderful by being so personable and the outstanding service. The names of a few of the most outstanding staff are Carlos (butler), Mateo (rooftop server), Arturo (rooftop server), Inganico (rooftop server) and Geovani (Terrace server). The one area I would like to see improvement is in the turndown service.
Bs543
From Tripadvisor
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"Experience was consistently amazing!"

Our group of 6 friends has the most amazing vacation at Garza Cancuuun! The service was consistent throughout our experience starting from booking. Roberto Ochoa help me with my reservation. He was responsive, i informative and went above and beyond to ensure that our experience was nothing short of amazing. Thank you Roberto! We will be retuning shortly!
901crystalm
From Tripadvisor
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"Great stay for a bachelorette"

Garza Blanca was the perfect spot for my friends bachelorette. The hotel was absolutely beautiful! Every member of the staff was so kind and helpful. Mariana Lima was especially sweet and accommodating. She made sure we had everything we needed each day. Cant wait to return and bring more friends!
Z7272
From Tripadvisor
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"Rocky Start - 5 Star Service in the end "

We are members of Garza Blanca Residence Club (Mousai), and visit the property quite often. We decided to do a combined family trip taking our siblings and significant other and our moms (80 and 87) because we had our parent we thought all inclusive was the best choice. We had some challenges with making reservations at the restaurants we wanted ( at the moment is limited). I spoke with the General Manager, Johnathan Diaz and with the help Jessica (head of concierge) we were able to come up with a solution. I must admit the family trip with our elderly moms really had me on edge. Both Johnathon and Jessica really went above and above with accommodations and transportation into town. Jessica even had a birthday cake delivered to a restaurant in town for our celebration. Poolside - I must commend Francisco and Moises - they bring their A game everyday! We booked two suites in Tower 4 - which were amazing! We loved having the kitchens and the space for us to congregate as a family! As far as family trips goLet me say, for us - never again! This property gets better every year! The new additions, retail stores, a Starbucks and live music at the new patio with cocktails, a carousel! We are excited to see the addition of Lumeria residences!
42michaelc42
From Tripadvisor
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"Wonderful experience."

Unbelievable. The service, the food, the drinks, the view- ALL incredible. We were greeted and checked in by Wendy and checked out by Wendy. Wendy was new at her job but was excellent. She took the time to explain things to us and made the trip memorable. The entire staff was great. The guys at the pools with towels, the drink/ food runners - exceptional. The level of service this staff has is outstanding. Very prompt and courteous always acknowledging us. We will for sure be back!! My wife was here to photograph a wedding and she found so many great spots as well. If youre looking for a photographer- send a message! Cynthia the wedding planner was wonderful as well. Please consider checking the property out.
Grantwalker91
From Tripadvisor
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"Garza Blanca Resort never disappoints!"

Garza Blanca never fails to exceed my expectations. We were staying with Elite members this time in the 3 bedroom ocean front penthouse and it was a perfect time. Impeccable, friendly service. Clean, perfectly kept rooms and grounds. The spa services we all received were some of the best weve ever had and some of us get massages all the time. Love the water circuit as usual.Food at all the restaurants fantastic. We did all-inclusive for 3 of our 7 days and it was fun to try all the things! Hiroshimas chefs choice dinner was excellent. Super fresh and delicious!Our dinner at Boca Dos was fantastic as well. Meat perfect (no grizzle like previous reviewers) and desserts were yum!
Fragile Word
From Tripadvisor
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"Most amazing Hotel with the BEST staff"

Our stay at Garza Blanca was honestly perfect. We stayed in a 2 bedroom suite that was Huge, beautifully decorated and spotlessly clean. The food at all the restaurants were so delicious, and the lunches at the pool were fantastic as well. But what made our trip as wonderful as it was, is the service at Garza Blanca, the service here is outstanding. Our housekeeper Rosa left our room spotless and perfect everyday, treating us to beautiful towel displays and leaving her personal touch around the room. Antonio and all of the other servers (Im sorry I didnt get everyones name) were always so on top of everything, making sure we had everything we need, and going above and beyond for each and every order. We were so lucky to have been able to enjoy this beautiful hotel with all of the lovely people who work here, they truly make the difference.Thank you from room 5051A
Mrs S
From Tripadvisor
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"Wonderful experience"

My boyfriend and I stayed at this beautiful resort , its the most beautiful and exotic place you could visit , T staff truly makes you feel special not just another guest . Its worth every penny!!! Food is delicious, a big variety to choose from . All rooms have espectacular views , super clean , beautiful decor . The activities are super fun and the list goes on and on .My favorite resort in Mexico, and definitely will stay here next year .5 stars !!!! Hands down !
362claudiau
From Tripadvisor
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"Amazing Service, Team, Rooms and Views"

Me and my husband have stayed at this property no less than 10 times and every time has been absolutely stellar - the views, the rooms, and the service are really unlike anything you can find anywhere else... and trust me, we've tried to "venture out" to find another place - and always come back here! Having room service on the balcony while you watch the sunset is something you just can't find anywhere else - not to mention the incredibly friend staff and team! A special shout to Ana Udave in the pre-arrival concierge team who takes care of every single detail you need - she's incredibly responsive, friendly and incredibly helpful!!
Adam M
From Tripadvisor
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"A glorious place to rest and relax"

Garza Blanca Preserve is a gorgeous resortbut its greatest strength is the wonderful people who work there. Two outstanding people are Steven and Andrea. Steven is a bubbly personality who is there to help with a smile on his face and Andrea kept our room spotless and made each day special. The butlers were immense help every day. Our 2 week stay has been amazing.
800candacej
From Tripadvisor
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"Paradise Paradise Paradise"

The entire experience was heaven on earth. From the arrival to the departure. We were able to try every restaurant at the resort and left very satisfied. The drinks were amazing, the infinity pool was amazing, everything was simply amazing. Extra points for being adults only! If youre thinking about booking Mousai, heres your sign to do it.. and do it today!
Victoriahudson2008
From Tripadvisor
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"Great experience...our butler Ernesto stayed on top of our every need"

We stayed in the penthouse of the Garza Blanca and it was amazing. The food at all of the onsite restaurants was first class. The pools and the spa were awesome. We will definitely bring our family back again.
Mexico Randy
From Tripadvisor
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"Best service I've ever experienced"

Hotel Mousai blew our expectation out of the water! The pictures online don't even do the hotel and the views justice. This place was absolutely heavenly. Came here with my wife in Oct 2021 for our 5 year anniversary and we had a blast. We both travel a good amount and this trip was hands down our favorite trip we've ever been on. It felt like a cruise x100!The hotel itself was spotless and sparkly. The staff absolutely bends over backwards for you. Every time you step into a room, pool , restaurant, or wherever you are immediately greeted and assisted with whatever you need. The service was out of this world. No matter where we went, staff was getting us whatever we wanted right away. Food, drinks, towels, cigars, whatever we wanted. It was unreal, we felt like celebrities or royalty or something.The hotel felt very safe and the surrounding area did too. Our room was stunning we had an ultra north room. It comes with a butler and it's not much more expensive than the regular room--plus we got free spa services (only the hydra therapy section) during our stay so we did that every morning it was wonderful. I HIGHLY recommend getting a room that comes with a butler, the experience was once in a lifetime! Adults only really adds another level of serenity and was a great escape from our kids and kids alike lol.Cannot rave about this resort enough. Will definitely be coming back. Also, the food was DELICIOUS and so were the drinks. The sushi was incredible, the steakhouse, the mexican cuisine, EVERYTHING. The only food that was hit or miss was the room service. There were some dishes that weren't great but I still ate them.I also HIGHLY recommend doing the all-inclusive package if you come here. It is BEYOND worth the few extra hundred bucks. Every time we went to the pool we spent easily $200-$400 bucks, dinners we were dropping $300-$500, plus breakfast, lunch, and room service. We easily were spending close to $1,000 PER DAY on food and drinks. But we got charged for none of it because we got the all-inclusive package.
Davida P8167 Gz
From Tripadvisor
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"Incredible Honeymoon"

My fiance and I had to quickly change our honeymoon destination due to COVID and managed to come across Hotel Mousai when searching for areas in Mexico. The staff was incredibly accommodating and we had an incredible experience, despite booking just a few months before takeoff. We highly recommend the full inclusive package that will leave you wanting for nothing. Our Butler Carlos went above and beyond from start to finish. The views you'll have from your balcony is also to die for. We will definitely be back for an even longer stay in the future.
Safari653803
From Tripadvisor
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"Hotel Mousai"

All around experience 10 stars Gustavo and Ricardio (bell boy) do not miss a beat got me and my wife to and from the city safely. HOTEL MOUSAI IS ON ANOTHER LEVEL!!! Customer service was excellent. The room was mind blowing with a open bar that was refilled every day
403mariow
From Tripadvisor
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"Absolutely Awesome And Amazing!"

Hotel Mousai is luxurious and beautiful! Absolutely paradise! The staff is phenomenal! Carlos Ramos was the bestest! Cant wait for him to assist our daughter for her honeymoon next July and us again next year! Penny was also wonderful. Just a truly beautiful and amazing vacation experience!
Lm Swin
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Carlos Ramos"

Great visit to Hotel Mousaibut the best part was the off the charts service we received from the butler assigned to usCarlos Ramos. Absolutely the finest in service that can be provided. Attentive, professional, personable, timely and most of all, a kind and genuine human being. He made our stay at one of the finest hotels in the world absolutely incredible! We WILL be back. Thank you Hotel Mousaiand thank you Carlos!
Sswindell
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Hotel Mousai"

First time visiting hotel mousai and it will definitely not be our last. The service is phenomenal. Guillermo out on the rooftop bar was phenomenal! He was always two steps ahead of our needs. Already looking forward to our next trip!
L5878 L Gjuliea
From Tripadvisor
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"Perfect Honeymoon"

Like many of the other reviews, pictures do not do Hotel Mousai/Garza Blanca justice. The views, the food, the amenities, the services, and the staff are all top notch. We felt welcomed from the minute we were picked up from the airport until we were dropped off a week later. The front desk staff, concierges, wait staff, suite service, spa staff, housekeeping, trolley drivers, bartenders, butlers, bell hops, maintenance workers - all were phenomenal in providing excellent customer service. We would like to recognize:At Mousai - Concierges Penny & Rosy, butler Carlos RamosAt Garza Blanca - Concierge Bonnie, beach waiter Brayan, and kayak/activities instructor Diego. All of the staff at both properties we encountered were warm, friendly, and welcoming. But these individuals went above and beyond in providing an experience that we will never forget. We hope to come back again, and plan on telling our friends what a wonderful place Puerto Vallarta is, and why Tafer Properties are the ONLY place to call home while in Mexico. Muchísima gracias de nuevo por todo!
Er Ro Ei
From Tripadvisor
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"Awesome!! Wonderful!! Fun!!"

Amazing! Garza Blanca is the best resort! The staff, the food and room are the best! I definitely plan on returning with friends and family. Its a wonderful resort with great staff that make you feel so welcome. I especially want to recognize Miguel the Bellboy. He was extremely helpful to me and my family. He answered all our questions and provided great suggestions. He was respectful, honest and made us feel like family! Thanks Miguel! We will definitely see you again!!
Mariela O
From Tripadvisor
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"Mr. and Mrs. Guerrero"

Carlos Ramos along with all the staff that hosted us for the duration of our trip were all phenomenal! They made our experience one to remember and especially on our honeymoon week getaway. We cannot wait to come back to this hotel and hopefully try out the new Mousai 2 that is opening in a month or two.
V1808 A Rsteveng
From Tripadvisor
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"Theeeee absolute bestttttt!!!!"

I have never experienced such luxury at a resort before! From the staff, to the amenities, to the food, everything was top notch. We had our own personal butler named Carlos Ramos and he was incredibly professional, friendly, inviting and helpful! He went above and beyond for us at a level I have never experienced. He assisted us with dinner reservations, transportation to our excursions. He even helped our friends with their arrangements as well. I wasnt feeling well at one point during the trip and he got some medication for me that I requested! He made my trip better when my illness could have ruined it and I am so grateful for that. The hotel rooftop infinity pool is beautiful and our room was gorgeous. Im still on a high! We will come back again. I want to give a special thank you to Carlos for making this trip memorable for us! Please go for all inclusive, its worth it.I have so much more to say but these are the highlights:1. The restaurants are amazing! If you go to the steakhouse, get the outdoor seating the view is beautiful at sunset. If you go to the Mexican restaurant, order the Mexican coffee, the presentation is amazing. 2. The infinity pool view is so stunning! You can take really great pictures up there and order lunch and drinks. 3. Opt for the ultra suites because having the butler service was just the epitome of top notch service and honestly I had never experienced anything like that. It will take a lot to top my experience at hotel mousai. They exceeded my expectations and the pictures on the website did not do this experience justice. We loved everything!
Onyekaihezie
From Tripadvisor
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"Special night of cooking wonderful chef Noe"

I want to thank you for a wonderful experience we had and will cherish at Garza Blanca resort. The food and the service was impeccable. My daughter and my two best friends and I will never forget this nights experience forever. The food was so delicious and just amazing. The presentation was outstanding above and beyond. Thank you for a five star experience!!Jo AnnaMaryAnnCrystal& Diana
Joannamalcolm
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Feeling like royalty"

Paradise, tranquility, feeling like royalty, feeling special, and coming home, are the first words and thoughts that come to me when I think of Garza Blanca. We have been coming to Garza Blanca since 2015 and we are never disappointed in the service and care. The place is growing with new towers, but the buildings always seem to be well-maintained and cared for. I have stayed in many fancy hotels and timeshares and Garza Blanca has always remained my favorite.Housekeeping is top notch. Where have you ever been where they put dried flowers in a little pouch they made out of toilet paper on the toilet paper roll? Or turned the toilet paper into a bowtie? Or embossed the logo of Garza Blanca into the folded toilet paper? Not only are our beds made, floors swept and mopped, but housekeeping takes the time to retie the robes thats been hanging or left behind as well as make you feel youre on a cruise with bath towels turned into designs or critters. Marisol López always makes sure we are in need of nothing. Ana López takes care of turn down service leaving dried flowers, a treat, mood lighting, and making new towel designs or critters. Ana replaces items needing replacement. I seriously could continue with accolades: the drivers of the trolleys, landscaping, concierge, wait staff, pool personnel, all acknowledge your presence and want to do whatever it takes to make this your home and feeling content.
Wanderer39592651098
From Tripadvisor
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"This is paradise on earth! The perfect adults only getaway!"

First off they deserve every diamond they have received! This place is heaven on Earth! First Carlos Ramos you should put on a class on how to be the most amazing butler! Your service is what gets Mousai 5 Diamonds. Second Alan, pool concierge, you must promote him NOW!! He is one of the hardest working humans on the earth and we just love him!! Alans counterpart Eden was amazing as well! My friend Ignacio, you are also amazing!! We were so happy to see you again this year and you also never disappoint on your level of service! Cesar, you clearly took lessons from Ignacio because you were spectacular as well!!! Gustavo and Diego at check inwe see you very little during the trip yet you remember us every year and Im blown away!! Jovana our concierge, you were also spectacular! We have never received service like that from the concierge! Thank you to all for giving this tired, working couple a week to relax and bask in perfection!
Maci M
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Amazing stay, stellar service"

We stayed at Hotel Mousai Mon-Friday in mid-October for our honeymoon, in an Ultra suite on the 11th floor. We had an incredible experience, and would recommend staying at Mousai to anyone - the service was stellar, our room was incredible and we felt so pampered throughout our stay. We paid $2800 for five days, four nights, all-inclusive in an Ultra suite in mid-October (low season). October is hurricane season in Puerto Vallarta, but we got really lucky and there was only rain one night! I called the call center to get this rate, which was about 10-15% off what was listed on the website. I also asked to make our dinner reservations in advance, which I did over email. Previous reviewers mentioned construction noise - construction definitely is still happening, and we heard it occasionally from our balcony, but we didn't find it intrusive and it never happened at night. Getting to the resort: This (along with the timeshare sales pitch) was the most annoying part of the whole experience. We landed at PVR and had to run a gauntlet of salespeople before we were able to get out and call our Uber. Definitely feel free to ignore these people - I wish we had been more aggressive about getting away from them. The only useful piece of information that we gained was that, to call an Uber, you go to the left after exiting the airport and cross the pedestrian bridge. Ubers can take a while to come (ours took 15-20 minutes). Also, if you want to start your day with a shot, they will give you free tequila. Check-in & Check-out:Fernando helped us at check-in and remembered us at check-out, which was so nice of him. The welcome beverages were delicious, and he was able to answer all of our questions as first-time visitors. He immediately scheduled us for our COVID test, which we took on Wednesday for a Friday departure. He then passed us off to Rosy, who we thought was our butler, but was actually there to sell us on a timeshare presentation - we gave that a hard pass. She was also able to book us for a Los Arcos kayak tour (through Garza Blanca) the next morning, and confirm our dinner reservation for that night. The Room: We were in an Ultra suite on the 11th floor (6112). The room was huge and incredible. We had a balcony with a jacuzzi tub, sitting area and two-person hammock, a gigantic, very comfortable bed, a sitting area, and a gigantic bathroom. Housekeeping came twice a day, once in the morning to clean up and once in the evening for turn-down service. I didn't get her name, but I loved the housekeeper that we had. We bumped into her a lot, especially in the evening - she was so friendly and so efficient. Dinner: Based on other reviews here, we ate at BOCADOS STK (two dinners) and Hiroshi (two dinners). By far, our favorite dinners were at Hiroshi - we loved the team that served us our first night (Miguel, Eric and Leonardo) and asked to be seated in their section again when we returned two nights later. To our delight, they remembered us and all of our favorite dishes from the night before! Miguel in particular provided exceptional service, was incredibly friendly and patient, gave us great recommendations and generally made sure we had the best time. We're usually very fast eaters, but we found ourselves lingering for hours over our meals there. We loved the Yuzu Salmon sashimi and the Wasabi Ribeye, as well as the Hiroshi Martini. BOCADOS STK was also a good dining experience, although the service was a lot more hands off. They were out of the dry aged steaks our firsts night and we had a good ribeye and a very dry tenderloin, but we had the dry aged New York and the dry aged ribeye our second night, both of which were great. We also enjoyed their vegetable sides. Other food: We spent a few hours on the Rooftop every day, which we loved. Mon-Wed was very empty on the rooftop (on Tuesday, I think we might have been the only people there for a few hours!) and it was always easy to get a lounger in the shade and take great infinity pool videos. Thursday was a little busier. There was amazing live sax music, and we loved the food. We especially loved the chicken popcorn (I think we ordered this three times), as well as the baja shrimp tacos and the lychee and mango sorbets were incredible as well. We also frequently ordered room service, which always came very promptly. I will say overall that we aren't big drinkers, but we didn't love any of the drinks that we got - they always seemed a little watered down. The room service curly fries, though, were incredible. And they were always great about accommodating requests - for example, hot tea isn't typically served outside of breakfast hours, but they always brought it when we asked! We also dined on the Terrace for breakfast twice - they have great smoothies. Angel was our server and made amazing recommendations about those. He was so friendly and thoughtful. Activities: We did the Los Arcos kayak and snorkel tour with Diego on our first morning, and went back two days later to borrow stand-up paddle boards and snorkel gear from him. He was very engaging and clearly excited about his job. We really enjoyed the kayak tour, but be warned that you have to kayak 2.5 miles each way and end up snorkeling for a relatively brief amount of time as a result. Bryan helped us while we were at the beach there, and he was amazing - very friendly, always around precisely when we needed him. We did also book a tennis time, which was probably our biggest mistake - the tennis facilities were not staffed, and were not particularly well maintained. We also had to wait 30+ minutes for a pick-up afterwards, and there were many mosquitos. However, we saw a bunch of lemurs while we were playing, which was a highlight of the trip to me! There is also hiking, but we hadn't packed appropriate shoes - based on how much wildlife we saw just walking around, I'm sure it would have been incredible. Spa: The Ultra suite package comes with access to the hydrotherapy circuit in the spa, which we did twice! It was fairly easy to get an appointment while we were there. We went through the whole circuit our first time, but skipped the vitality bath on our second visit - we didn't really enjoy it. But we loved the sauna rooms, and loved having someone walk us through the different steps. The view from the spa is also fantastic. Butler: Carlos was our butler, and he was great! So responsive, had answers to all of our questions (and we had many questions!) and was able to manage our calendar really well. I would absolutely recommend him.
Justshar6112
From Tripadvisor
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"Amazing place"

Guillermo at the pool bar delivered amazing service. Kind, prompt and always smiling. Cannot wait to get back there this morning. Food was also delish. Quesadilla, tuna tacos ceviche - all best we have ever had. Amazing place and if you havent been here, you must try it.
Kos Texas
From Tripadvisor
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"10th Anniversary Celebration in Paradise"

We've traveled all over Mexico for vacation but the Garza Blanca in Puerto Vallarta is by far the best resort we've visited. The property is gorgeous with lush greenery, beautiful infinity pools, spacious and well air-conditioned rooms, on the beach (where there was no seaweed and we actually were able to get in the water and swim) and perhpas most importantly, the food was FABULOUS! Many thanks to Bryan at the beach for taking such great care of our food and drink needs and to the rest of the staff that provided excellent customer service during our stay.This is our first but not last time staying at the Garza Blanca family of properties.
Leslie T
From Tripadvisor
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"Garza Blanca Wedding anniversary and family trip"

Orlando at the concierge desk took time to talk with me regarding some dinner reservations we needed and inquired about our experience that day at Garza Blanca PV and how he might assist us moving forward to make our stay the most accommodating and enjoyable as possible. He worked to get some very hard to find reservations at the resorts Japanese restaurant and helped us make additional arrangements for an anniversary dinner celebration. Orlando also helped change some misconceived impressions we had on a prior trip to the GB Cancun property. Thank you Orlando for smoothing the rough edges of that prior trip and helping make our stay at GB Puerto Vallarta a memorable one. See you soon. The Loera Family.
Humberto1964
From Tripadvisor
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"Friends 40th Birthday Celebration "

This was my second visit to Garza with my husband and this time we brought 4 of my best girlfriends and their husbands with us to celebrate our 40th birthdays. As always, check in was a breeze with Jovah and Steph. Room (honeymoon suite) and view are gorgeous and very clean. Capt. Bell Boy, Carlo Cicero, and his team take great care of a luggage. Daniel and Oscar at the Blanca Blue served amazing cocktails. Mateo at Rooftop tolerated our large group and all of our shenanigans with patience and a smile. At Hiroshi, my favorite restaurant, Christian, Erik, and their fabulous team never fail at making us feel like royalty. Service and food is top notch! Room service was delicious. Delivery was fantastic and prompt. We spent most of our days on the beach or at the pool. Roberto was at the panorama pool during our stay and he is absolutely charming, quick with drinks and was willing to take many pictures for my girlfriends and me at the pool. He and the bartenders made our girls day so much more fun! Last but definitely not least, I have to mention Angel at the main pool by the beach. He went out of his way to get me some special dishes from the kitchen while hanging out at the pool. He never walked past us without asking us if we needed anything. My drink was never empty and if the ice melted too fast I had another drink before I could even ask. We did have an issue with our room on the 5th day due to construction being done on the floor below. We were moved immediately to a different honeymoon suite with a better view. The bell boys moved our things for us without hassle. Capt. Carlo runs a wonderful team.All in all, this place is epic. Truly a must if traveling to Puerto Vallarta. I can't wait to see the beautiful landscape/ resort and wonderful staff again.
Katowilks7
From Tripadvisor
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"Garza Blanca PV is amazing"

We stayed in Garza Blanca PV 11 days, initially we had planned only 5 days but ended up extending our stay because we loved Garza Blanca. Andrea our concierge was the most amazing and she helped with any and all the questions we had. Not to mention all the great food and the stores they have, all the employees were beyond nice. Definitely planning another trip soon to Garza Blanca!
Tlopez111416
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Garza Blanca"

Mariana Limo did an excellent job on our room multiple times a day! But most of all Miguel Santana Hernandez was very attentive and wonderful recommendations! Very awesome guy, Cant wait to see him our next stay.Everyone was extremely nice
Abrahamg596
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Amazing service"

Oswaldo did our Kayak experience at Garza Blanca in Puerto Vallarta. He was very careful and explained all the details. He waited for our teenage children to catch up the group. Very mindful of keeping the group together.
Kathy B
From Tripadvisor
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"First time at Garza Blanca"

We had a great experience at Garza Blanca. Mike, our pool concierge was wonderful! He helped up with more than just our pool needs. He was very knowledgeable about the resort and aided us with booking our meals and anything else we needed. The whole staff was wonderful!
John H12855
From Tripadvisor
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"Best hotel experience EVER"

My husband and I had the most amazing stay at Garza Blanca celebrating my birthday and our minimoon (we are a 2020 couple)! This hotel has the BEST customer service we have ever experienced. The entire staff was so friendly and helpful and take the time to get to know you, which was so nice! The included experiences Garza Blanca offers are a must! We did the free hike to the waterfall with Oswaldo and Steven, who are super fun and energetic guides! We used our water shoes on the hike, which were useful since half of the hike is through water and you get to swim in the waterfall at the end! We also did kayaking and snorkeling with Diego and that was such a great experience! Diego is so knowledgeable and explains everything! We saw beautiful fish! If activities arent your thing, relaxing at the pool is more than enough! The service is superb! Alvaro was our waiter and was so attentive. Tito assisted us with towels and anything we needed. Javier is part of the security staff and was so friendly and helpful! He moved an umbrella for us so we could stay in the shade! Now lets get to the food. O-M-G! What a delicious food adventure! You need reservations for dinner. Typically we would go to Blanca Blue, which serves Mexican food, for breakfast (buffet) and lunch. Wow! The food was so delicious and there are fresh juices in the morning. My favorite dinner spot was Hiroshi, a sushi spot. The view was amazing, I highly recommend sitting outside. The sushi and sashimi were so FRESH and tasty, not to mention, the drinks were delicious! My husbands favorite restaurant was Bocados, the steakhouse. I loved the garlic mashed potatoes and you can go wrong with the table side Caesar salad service. Every night, there is turndown service. Thank you to Marisol for taking care of that for us! Overall, we had the most wonderful experience! We cant wait to visit Garza Blanca again!
Getitgens
From Tripadvisor
Sharon o

"Perfect, Post Covid Visit"

We were at Garza Blanca to celebrate our 24th wedding anniversary this September. This was my second time visiting for our anniversary and it did not disappoint. Starting with our lovely concierge, Fernanda. She was kind and helpful, making sure to make reservations for each day of our visit. Housekeeping was phenomenal. Laura F and Maricel always made our rooms were immaculate. The last night was made special with a bubble bath with roses and roses throughout the room. It was a nice surprise. I want to also mention the fabulous staff at Blanca Blue, Rubi, Lorena, Keven, and Javier at the dinner. Last but not least, Tito always provided help and a smile at the poolside. This resort is amazing, and I will be back next year!
130sharono
From Tripadvisor
Default avatar 2020 53

"Turndown Service"

Angelica S, always left our room clean and pretty. With sweet notes and flowers. Service was amazing and Garza Blanca. Room service, drinks and restaurants were amazing. Morning cleanings and turndown service were a big plus
G9957 M Lmegang
From Tripadvisor
Default avatar 2020 20

"Great hotel, especially the rooms"

We had looked at this hotel a few times and with the Grand Americana changing to be a family resort now run by the Hilton we decided to give it a try. We went with the AI plan.We arrived prior to check in time, so went to the roof top and had lunch, changed into our bathing suits and stayed there until the room was available. The food was good, however the guacamole tasted like the it had been store bought, it definitely was not homemade (no chunks of avocado, and lacked flavor) We had a corner room, it was on a lower floor but that ended up being fine. We loved the huge deck, and hammock. The large room was really nice, loved that it had a ceiling fan as well as good size and well stocked mini bar. We ate at Hiroshi, the Mexican, Italian and the steak house. The Japanese was probably our favorite, the Mexican the least.. the food was really bland. The Italian was nice as they sat us outside on the beach. The Steak house was good, and we didn't have to order anything that cost extra.We typically ate at the rooftop for lunch, really good onion rings, burritos, the shrimp burger was huge! The service and the drinks were the big disappointment. The pool chairs were never 100% full and there were always 3-4 servers and 2 bartenders. However we typically had to get their attention away from chatting with one another at the bar to get service. We tried tipping them $10-20 to start each day and it did not seem to matter. The drinks were also very weak. We ended up moving to the lower pool in between buildings 4 & 5 where they only had one bartender and 1-2 servers and had much better service as well as drinks.We also signed up and participated in the morning kayak trip to the arches ? (we never got much information about the landmarks from the guide). Our guide Diego, was a happy go-lucky guy, "okey dokey".. it is a long trip, unfortunately the water was not conducive to see anything during the snorkeling portion of the trip. The trip was advertised as about a 1 hour 45 min.. it actually ended up being 3 hours. Would not do it again.We did have a couple room issues where they did not restock the mini bar one day, and another day they did not leave any bath towels, but those were really minor issues. The new tower is still under construction so you can hear that noise, it looks like they have several months left before it is finished. Overall, we loved the grounds of the hotel, the room, patio and overall service. We would return.
Mssnash
From Tripadvisor
Default avatar 2020 45

"Careli in housekeeping - great service"

We were at Garza Blanca for our 8 day family vacation. Careli provided housekeeping services to our 2 bedroom suite, and did a great job. She kept the floors swept, our rooms cleaned, fresh towels, and ensured that we had laundry soap when we needed it. Really a great job to help make our vacation more enjoyable and relaxing. Gracias, Careli!
Krisc U2726 Lj
From Tripadvisor
Default avatar 2020 1

"The perfect couples all-inclusive experience!"

This resort was amazing! Breathtaking views from ALL rooms and restaurants. Even the spa has a floor to ceiling outlook over the ocean and the entire city. I would recommend the panoramic view room over the ocean view when selecting especially as a couple due to the peace and serenity of the location. This resort is also apart of hotel mousai so you can get access to their restaurants and amenities as well. The 3 different pools were all infinity that overlooked the oceans and the city. The pools were rarely crowded and the staff was very attentive at all times of day. Very few kids running around the resort which was great for a couples or solo relaxation trip. (Not family friendly) All of the restaurants were high-end cuisines. The dinner at the Italian restaurant is set up romantically on the beach so you can take in the ocean and watch the sunset with surprise fireworks. The spa is a MUST if you stay. Hydrotherapy treatment is an added bonus with every spa treatment. It was definitely worth the relaxation and the masseuse was perfect(I dozed off a few times). The resort is perfectly situated close to the city but not in the city which gave it a more reserve and retreat experience. They have many activities to do for free at the resort (kayak, yoga, run, and hiking, etc.) The resort has a trolley that takes you around the resort which can be a plus or minus depending on how you look at it. But we rarely had to wait a long time for the trolley. (Sanitizer provided every time you enter) The staff was on par at every moment consistently greeting and at your every request. Did not have to wait long for room service and they continued to come around with food and drinks throughout the day to check on your experience. If you sign up for the presentation you get a free city tour and 50% off the spa which was very beneficial. Covid testing on site!!! Added bonus especially for traveling back.We traveled around to see all the other hotels in the city and this resort definitely stands out!
Brienna13
From Tripadvisor
Default avatar 2020 6

"Lovely Even During a Hurricane"

My husband and I visited La Garza Blanca for our belated Honeymoon. We had a wonderful time. The room was absolutely beautiful. We loved spending time out by the two infinity pools, sipping the occasional cocktail and massive amounts of nachos. We loved the restaurants that were on-site, especially Blanca Blue. Orlando, our concierge, made sure every detail for us was taken care of. He was available to help with last minute reservations and gave us good advice on how to make the most of our trip. We did unfortunately have a hurricane occur during our stay, however, we were able to spend the time at the amazing spa. Would definitely recommend staying here!
Alaporte1994
From Tripadvisor
Default avatar 2020 40

"Best trip ever away from our kids"

This hotel has exceptional service, food and amenities. Our Ultra plus suite was well equipped with a hot tub, electronic curtains and awesome sound system on the iPad. 24-7 room service was such a treat. Toto toilets, turn down service, heavenly bedding and aromatherapy options - could you ask for more ?The staff was incredible. Special shot out to our Butler Carlos Ramos. He was smart, attentive and quick. Booked all our reservations for food and the spa, including transportation and anything we needed whatsoever. Checked in on us daily. What a fun treat and unique service that the hotel offers.Loved out hydrotherapy guide Jose. What a sweet and friendly individual who made the experience so fun for us. If youre going to get a massage, pick Louise. Best massage Ive ever had, no joke. Nathaly at the front desk checked us in and helped answer everything question we had with a smile. If you have a chance do the kayaking experience within Diego. Hes so much fun!! We got to scuba as well and see some really cool fish. Loved the waterfall hike with Waldo and Steven. Again, they just made the experience so enjoyable. The restaurants and food and drinks were top notch. Loved the rooftop bar at Mousai, as well as the Japanese restaurant. Room service also rocked. Great music everywhere. I will say 90% of the staff is so amazing and will go the extra mile to make your stay perfect. The other 10% is just so so and you can really tell the difference between the groups. For instance, a lot of the staff at the pool will hand you drinks in the pool and chat and make sure youve got what you need. Others will drop off drinks and not say a word. Once you get use to the exceptional staff you can really see the difference between the average and the exceptional servers, waiters, bartenders, etc. Overall couldnt have asked for more. If you wanna feel like youre in a hotel there to serve you and make you feel like a king and queen for a few days, this is where its at!! Views that will make your heart happy at every place in the hotel. Now, back to world and the real world
588payald
From Tripadvisor
Default avatar 2020 39

"Hiroshi restaurant"

This restaurant has delicious food and great service. The view is lovely and decor is chic. Our servers, Abraham and Franco took wonderful care of us. They made our anniversary dinner feel that much more special.
Jet629236
From Tripadvisor
Default avatar 2020 24

"It was amazing"

The food was perfect and the drinks were great. Abraham was an amazing server. So friendly, so helpful, and he even made us a special plate to celebrate our honeymoon. I can't recommend this restaurant enough.
Cmarshall131820
From Tripadvisor
Default avatar 2020 37

"Incredible in Every Way Imaginable"

Garza Blanca exceeded expectations across the board. My husband and I had an amazing honeymoon here and will be back! José and Alvaro at Blanca Blue provided excellent service every single night and the food was so delicious - every single item on the menu that we tried was the best food wed ever had! We also did the couples massage at Spa Imagine and the hydrotherapy beforehand was delightful. Diego gave us a great kayaking tour to Los Arctos and our room was impeccably clean the whole time. 100% recommend!! Tito and Steven at the pool were so helpful and the poolside ceviche class was super interesting too.
Hannamalmoe
From Tripadvisor
Default avatar 2020 4

"Very friendly staff and nice service"

Lots of good things to say. Lorena, Julio and Rubi provided me a quick lunch at Blanca Blue when I needed fast service. I met Rubi a couple times during my stay and she was always a delight to interact with. Everyone was terrific, but I think she deserves a special shout out. Other notes: The massage in the spa is fantastic. The whole staff up there is great (I think his name is Josue at the spa was real helpful with the hydrotherapy). Definitely get the Duck Cracklings and Mole at Blue. My room location made the construction unwelcome. Ramon down at the beach was great, too.
O108 S Jjeffk
From Tripadvisor
Default avatar 2020 17

"Amazing Views and Service"

Couldnt speak highly enough of the service. Abraham and Franco were phenomenal and managed to upstage the fantastic sunset. Id highly recommend this place for anyone looking for a great dinner experience and cant wait to go back.
Jarede1986
From Tripadvisor
Default avatar 2020 63

"Mr. And Ms. Rojas room 3403B"

Had an extraordinary time, room service by Natividad was super, always checking up on us, having our room impeccable everyday living something special for us that make us feel extra special. Thank you Natividad for your service we hope to see you next time....
S9523 L Nrocior
From Tripadvisor
Default avatar 2020 36

"Family Honeymoon"

Hotel Mousai's breathtaking views, tremendously professional staff, and luxurious rooms made our engagement vacation THE BEST EVER!! Carlos, our butler, made sure we didn't have to worry about a thing. Every couple under God's lovely sun deserves to be pampered the way Mousai pampers you. The restaurants serve 5 star meals and the presentation are beyond measure. Be sure to spend at least 2 days in the rooftop pool...you'll absolutely adore it.
Jemalsimmons
From Tripadvisor
Default avatar 2020 17

"5 Star 5 Diamond Phenomenal Resort Stay"

We stumbled upon Garza Blanca Resort & Spa (Puerto Vallarta) at the very last moment... as in, the day prior to our travel. I only wanted to RELAX for a few days. Beautiful turquoise-blue water, warm climate, soft sand, and a pristine ambiance were my primary requirements for a sweet little get-a-way. My Honey found just that! Garza Blanca exceeded my expectations and we had the BEST time! So wonderful, that I can now call it HOME! It goes without saying that HOME is where the HEART is... and when you are blessed to have built new relationships/friendships upon that, it's GOLDEN! While we built an amazing rapport with all whom we encountered, the CUSTOMER SERVICE here at Garza Blanca was absolutely impeccable! From start to finish, it truly was. Our personal concierge, DANTE', was a true sweetheart who kept a smile. We went without NOTHING b/c this fine young man tended to us with utmost care, quality, and perfection! And our personal "right hand man", GUSTAVO, was sincere, devoted, down to earth, professional, and a class act in his own right! It was Gustavo who shared his expertise about Garza Blanca and made us feel right at HOME. Another fine gentleman indeed; he took remarkable care of us!Our room was in Tower 4...absolutely gorgeous! Panoramic ocean view, large windows with bathtub ocean view as well. Huge balcony with my all time favorite - a hammock! Só relaxing.We wanted to lay low, so our only excursion(s) was to go Kayaking and Snorkeling. We did both with "The Super Sexy" DIEGO! Diego had our excursion team of 16 feeling oh so SUPER SEXY! His spunk, enthusiasm, and knowledge had us all engaged and in laughter. It was great, as was Diego.SPA services were very enjoyable and well worth it. Our couples massage was outstanding! We loved it!The hospitality here is definitely FIVE STAR! Great dining, amazing drinks, awesome music, beautifully manicured property, attentive wait staff, CLEAN facilities, sweet housekeeping, room service on point...just grand! THANK YOU so much GUSTAVO, DANTE', and "Super Sexy" Diego! You all, as well as the fabulous staff at Garza Blanca, made our stay most memorable! We cannot wait to return!
Tidavisbmj
From Tripadvisor
Default avatar 2020 3

"Wonderful Wedding Anniversary!"

We visited Mousai for our wedding anniversary and had the best time. Everything was excellent the Hotel, the service, the food, the views, the SPA, etc. Thank you all for the wonderful service you all provided, we will definitely be back.
Maggys1984
From Tripadvisor
Default avatar 2020 57

"Great All-Inclusive"

This resort is beautiful! They hosted a lot of fun activities on the resort like hiking, kayaking, paddle boarding, cooking classes, yoga, etc. The all-inclusive is great, especially the spicy cucumber margaritas! Hiroshi & Bocados were our two favorite restaurants on the property, so delicious! All of the staff was very helpful and friendly. Mike the pool concierge made us feel very welcome throughout our entire stay and was always willing to help us. The housekeeping went above and beyond and would even come twice a day! We had covid testing right on the property which made traveling back home stress-free. We will definitely be back to Garza Blanca!
C6912 S Vdaniellec
From Tripadvisor
Default avatar 2020 26

"One of the BEST vacations to date! Hotel Mousai is where its at. Thank you Carlos!"

This was our first time at Hotel Mousai but definitely not our last. We stayed in the Ultra Suite and it was beautiful! We had a walk out balcony with a hammock and hot tub. The facilities we clean and everyone was so polite! We also had an amazing butler Carlos who took care of literally everything!!! He made reservations, helped pack/unpack clothes, arranged transportation, and even recommended places to visit. Our trip was so much more relaxing with him helping! Definitely would visit again and already thinking of getting the penthouse! Highly recommend!
Terrelljoseph
From Tripadvisor
Default avatar 2020 7

"Great beach spot!"

My stay at Garza Blanca was great, and mainly due to all the awesome staff we worked with. Rogelio was especially amazing! We went to the beach everyday and he took care of everything, while being so friendly and full of recommendations! Cant thank him enough.
Ninak I8484 Gw
From Tripadvisor
Default avatar 2020 13

"Mousai in September"

This hotel is modern and sleek. Amazing service. Butlers provide timely information and assistance and enhance experience. Views at the back of the mountains, and from the front of the ocean. Hotel is across street from ocean, easy walk or quick shuttle from hotel. All food outlets are great with great variety. Highly recommend this hotel. All inclusive experience, adult only. If you travel with other families, Garza next door is family friendly.
319pennil
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Room was excellent"

Room was excellent with a great view, housekeeping was amazing (ARACELI). Service was fantastic (ANGEL by the main pool area) A very friendly resort. Definitely recommend and definitely will visit again soon! Super clean plus food and drinks amazing!

Lorena A.
From Travelerstalk
Default avatar 2020 19

"Relaxing Resort"

We came here to relax in paradise and we could not have picked a better spot! Garza Blanca is on the south end of the bay - away from the main resort drag. It is tucked away in the lush jungle and offers breathtaking views. Our suite (2 bedroom panorama) was incredible. The suite was in good condition and very comfortable. All of the staff were friendly, helpful and respectful. I want to single out our two pool servers, Juan and Alex, as they were particularly excellent when it came to service. We enjoyed getting to know them both and were grateful for their help. Bottom line: this is a great resort for a relaxing getaway.
Margotemily
From Tripadvisor
Default avatar 2020 45

"Honeymoon - Perfect Date"

While staying at the sister resort, we ate at Hiroshi for dinner. Not only was the food incredible, but Abraham and Jose took such great care of us. Friendly and helpful staff and amazing menu. We are definitely making a second (maybe third) visit to this romantic spot.
Kirstenb R4601 Uj
From Tripadvisor
Default avatar 2020 23

"Excellent vacations"

All staff at garza blanca were very kindly and friendly , they have an amazing view of the sea each room as well the infinity pool . For sure y will come back with our garza Blanca's Friends. Special treatment for couples
Luisanibher
From Tripadvisor
Default avatar 2020 8

"Highly recommend Hotel Mousai"

The service was very friendly and professional. We loved all the different dining options, too. The pools were beautiful and we especially loved having our own private jacuzzi at the end of the day to sip a cocktail
Elena H
From Tripadvisor
Default avatar 2020 67

"Wonderful experience!"

This place is a 4 diamond hotel for a reason. Everything was wonderful! The staff here is very helpful, friendly and provided the absolute best service. From the moment you arrive to the hotel a concierge greets you and takes you in a tour to the resort. Bocados steak house was delicious as was Blanca blue. Spa was wonderful as well just wished I stayed longer. I definitely didnt want to leave but I honestly had the best time here and the service here is stellar. I highly recommend this place!
878gabbyy
From Tripadvisor
Stevedale

"Marisol Lopez"

She is the best housekeeper at Garza Blanca and we love her!Muchos Gracias, MarisolWe had a 2 week and great stay and will come again!The view from the 11th floor, overlooking the immense bay of Puerto Vallarta is amaizing.
Steve Dale
From Tripadvisor
Default avatar 2020 64

"Great service and the only place we stay in PV"

Spent a week at Mousai for our anniversary the beginning of September. It was our second time and it remains the only place we stay in Puerto Vallarta. We didnt get to try the new restaurants as they weren't quite done but we'll be sure to check out the new tower once it's complete. We had a corner ultra suite which includes butler service and our butler Carlos was very attentive and made our Anniversary feel extra special. Even during some tropical storms, we had some great relaxation during by the pool.The staff was very friendly as always and were all wearing masks which helped keep it safe. Labor day weekend however was extremely busy however, so we did encounter very busy restaurants (with entire families dining in) which is something you need to navigate.
Tv Lease
From Tripadvisor
Default avatar 2020 68

"First-class in PV"

Truly a high-end adults-only resort with the best of everything! Service, rooms, food, amenities - all top notch! We were only there for two nights and reserved an all-inclusive package in an Ultra Mousai Suite and wish we couldve just stayed for the entirety of our trip, but we look forward to coming again and staying in the new South Tower. Our new favorite place in Puerto Vallarta!
Luveden
From Tripadvisor
Default avatar 2020 68

"Garza Blanca"

Comments about Andrea Areiza.Andrea is a professional and caring employee.5 stars for her. Please congratulate Andrea for her willingness to assist guest in every way she can. Andrea is an amazing housekeeper. She goes above and beyond her duties and responsibilities.
O3438 P Hricardom
From Tripadvisor
Default avatar 2020 34

"Best Hotel I have ever stayed in!"

I stayed at Hotel Mousai for six days and had a really excellent experience. Everything is top tier here, from the food to the views to the staff. I will be returning here for my next vacation in PV. The staff here is incredibly friendly and attentive. We had worked with Carlos Ramos, a butler for our reservations and he was amazing. Super friendly and nice and took care of everything for us. Also really loved Angel, Leo, Abraham and Alan who saw us multiple times at the restaurants and always remembered us! The rooms are very nice, with AC and a hot tub on every balcony. Everything in the room is very clean and room was stylish. We also used the spa and had what was honestly the best facial I have ever gotten. There is hydrotherapy included with every spa service (hot tub, steam room, sauna, cold pool) which was also fun and relaxing. I would recommend anyone in PV who is looking for a 5-star experience to stay here, I had zero complaints about my stay here!
Katief61992
From Tripadvisor
Default avatar 2020 51

"Incredible Experience!"

First time at Garza in PVR and we will definitely be returning. From the moment you arrive to when you check out, the staff is on their A-game. Our host, Orlando, was just super. He made every effort to accommodate reservations at each restaurant on-site, even when we had difficulties with our schedule. Thank you, Orlando! Not only is the staff extremely helpful and courteous, but the resort amenities are also wonderful as well. The pools and hot tubs were perfect. The food and drinks were the cherry on top as you kicked back and relaxed. We'll be back with friends next time! Thank you for a memorable experience at Garza, it was a great time.
751slavp
From Tripadvisor
Default avatar 2020 30

"Best concierge service from an amazing hotel"

This was my first time coming to PV. We stayed at this hotel on the 1st of Sept for 5 nights and it was the definitely one of the nicest hotel that we ever stayed in Mexico. The view from our 2 bedroom panorama suite was fabulous. We had our own jacuzzi and the 180 degree view overlooking the ocean. We purchase the all inclusive from Costo and had no regret because the food from their 4 restaurants exceeded our expectations. The food not only taste good, but the presentation was excellent. The hotel also offer a lot of free amenities, kayak tour, snorkel gears, paddle board and waterfall hiking tour. Top that off with the excellent concierge service we received from the hotel staff Orlando, this trip was more then what we could ask for. Orlando was very helpful during our entire stay. He explain in detail what we can expect the day we arrived and all of the service that we can take advantage of during our stay. But it was just the concierge service that amazed us. The entire hotel staff that we met and bump into was all smiles and very polite. Aside from all the good things I mention above, there were 1 or 2 bad things about this hotel. 1. This hotel going through construction to add newer towers, which if you are not a morning person, then you might be affected from the noise in the morning. 2. For you to reach the main lobby and the beach, you would need to take the trolley down which might not be as convenient for some. All in all, this hotel was great. There are more pros then cons which I would definitely go back to stay at this hotel on my next vacation back to PV. Covid testing is done on site at this hotel on Tower 4 and results from the test usually takes about 7-8 hours.
Miniko 003
From Tripadvisor
Default avatar 2020 4

"Best anniversary dinner!"

We were so looking forward to this delicious meal at Hitoshi and the food, service, and sunset view did not disappoint. Sashimi was fresh and delicious and cocktails strong and delightful. We had an amazing evening. Our servers Christian and Jose were fantastic. The desserts (miso creme brlée and tapioca dish) sent us over the edge into a delightful oblivion. Cant wait to eat here on our next trip into Puerto Vallarta. Thank you Hiroshi for an amazing meal!!
Jilliantwells1
From Tripadvisor
Marisol t

"Amazing experience!"

I stayed for 5 days at Garza Blanca with my husband and I was happily surprised to see the great service they provide. I was a little concerned about COVID restrictions but everything was super clean and following the highest standards. What I think made my time there a truly memorable experience is how obliging all the staff were particularly Javier Suárez X from security, my congratulations for your excellent performance. Regarding the facilities, the hotel is situated very close to the hill so the view (and service) from the Spa and restaurants they share with the Mousai Hotel were amazing. The beach is also very nice and the sea so peaceful it was almost like a second pool. Truly recommend staying here.
Marisoltopette
From Tripadvisor
Default avatar 2020 15

"Garza Blanca August Vacation"

Amazing. My wife and I love to travel. We like Garza Blanca for their beautiful new resorts and great food. All staff was pleasant as expected, but there was one fabulous. We met a poolside waiter named ANGEL, at pool by Blanca Blue restaurant; who was outstanding. He was so attentive and made us feel he wanted to do more for us. He never made us feel like he expected a big tip, but we tipped him well anyway. He was part of the reason our vacation was amazing; thanks Angel. I recommend, to visit this resort, and enjoy the poolside service. Ask for Angel and the main pool by the beach. Food was amazing. Rooms so elegant. I'm going back next August, you can count on that. Oh, and the fireworks in the evening make it a bit more special. Like when we were having dinner.My stay was Aug 30-Sept 3, 2021.
Isaacmaximusm
From Tripadvisor
Default avatar 2020 35

"Amazing!"

The moment we got onto the resort we were welcomed with fresh juice beverages. The staff and everyone on premise were very welcoming. Lorena from concierge has been our point of contact upon arrival and she has made our stay so seamless from helping us plan our activities, book our food reservations, etc. The room is beyond gorgeous. We had a studio but the view itself was breathtaking.My boyfriend did the kayak with our friend and had an amazing time! They were very impressed with the instructor - Javier. Theres also stretching classes lead by - Oswaldo ! We did the trekking hike with our guide, Mike, (who is super awesome definitely recommend doing the hikes that hes leading). Fair warning the hike is definitely an intermediate hike but i promise you its worth it. But make sure you hydrate and bring bug spray!This is definitely a place we will return again.
Jennifer T
From Tripadvisor
Default avatar 2020 48

"Excellent service!"

A two hour dinner for our honey moon, not a minute unattended to, Abraham and Miguel offered suggestions and help when I looked at the menu and how no idea what I was reading. Everything we ate was delicious and couldnt have asked for a better staff.Mark and sany.
B3596 B Vmarkr
From Tripadvisor
Default avatar 2020 2

"Garza blanca"

Great resort with amazing service. Javier Suarez was excellent, he was so attentive to us. Joel is also fantastic. Great food and drinks. Have been twice, this is the only resort we will visit. Will come back soon. 5 stars around, we really love it here.
Voyage52523165573
From Tripadvisor
Default avatar 2020 31

"Honeymoon"

Wonderful service!! Cant wait to come back! Miguel and Abraham were very attentive and made our meal an event to remember. All of the staff went above and beyond making our meal a great one. Thank you!!!
Philw Y8341 Th
From Tripadvisor
Default avatar 2020 68

"a wonderful resort!"

i had such a good experience with my family here! the food was delicious, the room was comfy, the beach was beautiful, and the pool was amazing! the staff clearly cares about the guests and they do everything they can to make us comfortable! i especially noticed the staff member mike, who talked with me and my family every day about possible activities for us to do. he was conscious of our needs and was sure to check in with us. :)
384lilyybb
From Tripadvisor
Default avatar 2020 48

"Hotel Mousai, Paradise in Puerto Vallarta"

The Hotel Mousai is an absolutely beautiful property. We were more than overjoyed with all the facilities. We had upgraded to the Ultra Corner Suite before we arrived to the hotel. Upon arrival the hotel had made an error in reservations and they did not have an Ultra Corner Suite available for the first night of our 6 nights. They did however put us in an Ultra Suite for one night and moved us to an Ultra Corner Suite the next day. They even refunded our full amount of the upgrade for all 6 nights. Amazing customer service! If you have never had the opportunity to stay in a room with a Butler I would recommend it highly! Our Butler was Carlos Ramos and he did an exceptional job in taking care of all of our needs during our stay. He made our reservations for all on resort activities daily as well as arranging for all of our dinners. He also arranged for our Tequila Distillery tour in Puerto Vallarta. Carlos even arrange for our room to be decorated for my birthday with flowers and a cake. It was really a nice gesture for him to arrange this for me.The Rooftop pool was amazing and the service was spectacular. We were constantly checked on by the pool servers and they always made sure that our drink glasses were constantly full. The Rooftop also has a nice snack menu that can be ordered and eaten by the pool or at tables under a roof.We enjoyed the private beach and the use of snorkel equipment. We saw many beautiful fish in the rock barrier that is on the beach. We also enjoyed just walking down the beach and experiencing the natural sites.I would stonefly recommend going on the long hike with tour guide Tito. He is very knowledgeable of the plants in the rain forest as what can be eaten and pointing out special plants and trees along the way. He is quite the entertainer and very humorous and fun. The pinnacle of the hike and reward is getting to the waterfall for a nice swim before the journey back to the hotel.All the restaurants were spectacular in service, presentation, and above all great food. Our favorite restaurants were Blanca Blue and The Terrace. Hiroshi and BocaDos were also exceptional in quality but we just preferred the other two. My only complaint about the dining is that we paid for All Inclusive and brought our own wine to enjoy for dinner. We were charged a corkage fee to drink our own wine instead of consuming their free wines provided in our All Inclusive. Just doesnt make any sense to me as we tipped very well our servers regardless of the wine consumed at dinner.Other than that we had an exceptional vacation and will definitely be returning in the future to spend time at this beautiful oasis!
Shawn V
From Tripadvisor
Default avatar 2020 52

"Absolutely MAGICAL!"

This was my first trip to Puerto Vallarta. I came for a conference and decided to stay a few extra days at the Hotel Mousai. OMG! After a crazy couple of years the above and beyond pampering, care and service that I received during my stay was off the charts amazing! I booked an ultra suite which included extra amenities including a butler ... Carlos was outstanding! He checked in with me several times a day, made reservations for the restaurants and spa, confirmed transportation, brought me items from the gift shop ... wish I could have taken him home with me :-) The rooms were spacious and luxurious. (I was in a corner suite for a few days and then a beautiful suite on the 11th floor.) The food at the resort was fabulous. Every meal had my taste buds exploding ... room service was no different. I loved spending time at the rooftop pool and received several spa treatments which were delightful. The entire staff made my trip a unique and wonderful experience. I even decided to stay a couple of extra days ... I didn't want to leave. Puerto Vallarta is a truly magical place and my stay at the Hotel Mousai took it to a whole new level. So GRATEFUL! I am planning a trip back soon.
Andee66
From Tripadvisor
Default avatar 2020 35

"Fantastic Vacation experience"

From the time we arrived to the time we left, the service was friendly and excellent. The amenities range from live music to paddle boards and everything in between. Food was fantastic and the drinks were excellent, well worth the all inclusive package. Every staff you come across greets you with heartfelt warmth and will go above and beyond to make your experience worth while. Julio in reception was quick and efficient. Not only did he take care of us, he got us a higher floor than we expected with a gorgeous view. Thanks Julio! And then there are the unsung heroes like Andrea in housekeeping (Tower 3, 5th floor). She kept everything spotless and even made nice designs with the cover on the bed. It's the little things that matter and she was great! And last bit not least, the concierge. These guys do it all. Your name messed up? They fix it. You want to take an excursion, they can set you up. Need last second dining reservations, they squeeze you in. I'd like to thank Dante for taking such great care of us. On a side note, the staff aren't faking being kind and polite. We ran into Dante in town on his day off and he saw us and said hello and chatted with us, even gave us some local tips. All in all, I couldn't ask for a better experience at a resort. We will return next year to celebrate our 20th anniversary and can't think of a better place to spend it together!
Tcilluffo
From Tripadvisor
Seaside66496210039

"Unforgettable Memories!"

Definitely the very best resort in Puerto Vallarta, there is no request or complaint that is not addressed and resolved on the spot. Very comfortable and spacious suites with amazing views, Food is excellent especially if you have the all-inclusive plans which includes in-room dining. Kids Club provides excellent service. Resort is very clean, and Housekeeping pays attention to details and available for additional cleaning upon request.Darinka, the Front Office Manager is an ultra-professional, attentive and will do her best to accommodate guests requests, she is a great front image to the resort and the main reason we extended our stay twice.Special thanks to the hardworking staff members; Karen is Sales, the hostesses and staff of Bocados and Balnca Blue restaurants and our housekeeper Rosalia.Garza Blanca Peurto Vallarta is highly recommended without any hesitation, we look forward to our return and to visiting other Garza Resort in Cancun and Los Cabos.
Jghaly616
From Tripadvisor
Default avatar 2020 23

"Hotel Mousai, our little slice of Mexican Heaven."

The attention to detail is amazing. The staff are genuine and eager to help you. Abraham was our most favorite server at the Hiroshi restaurant. His recommendations never failed. The culinary creations were a one of a kind genius. Be sure to finish your dinner off with the coconut cake, you wont be sorry. We cannot wait to come back to our little slice of Mexican Heaven.
1buffiec
From Tripadvisor
Yassojos

"Delicious food & drinks, insane views, hospitable staff"

My wife and I celebrated our ten year anniversary at the Mousai - a long awaited trip. We've been wanting to go for a while now and finally everything aligned. We were so delighted with everything. Hydrotherapy that comes with the Ultra Mousai was worth it (basically, all day spa access!) and we went every day (Josue is amazing, a real asset to the Mousai and will excel in any position). Highly recommend the rooibos tea and an oatmeal cookie in the spa after the vitality pool.The rooftop pool speaks for itself, I don't need to write anything about that. Staff on the roof are highly attentive, especially compared to the beach or poolside at Garza Blanca. Don't get me wrong, everyone is great all over, but the service at the rooftop pool is special. Don't miss the baja shrimp tacos or the coconut shrimp on the roof. Don't miss all the amazing sashimi at Hiroshi. If you have the option for room service breakfast I think that's the best option or if you enjoy a big gourmet breakfast buffet experience you can go to Blanca Blue next to the beach.The hikes behind the hotel are great - they don't take that long and you get a nice flavor of the forest, river and swimming at the waterfall is so fun! The standup paddleboards were not available because the sea was 'too rough' which was a disappointment so we did a little kayaking instead. I think the all-inclusive plan is really worth it, even if you're not a big drinker there is so much good food to try. If I was staying more than four or five days I think the all-inclusive would get a little tiresome as you can venture out to downtown for dinner or even just eat something smaller at the hotel restaurants which are relatively affordable in their own right. If you are into your drinks then the all-inclusive is a no-brainer. You won't be disappointed. Thanks to all the Hotel Mousai staff for making a great vacation for us. Hopefully vacation travel continues to tick up and remain strong for you. We'll save up and be sure to come back for another visit when we're able, and maybe bring the kids!
Yassojos
From Tripadvisor
Avatar058

"Best resort & service"

Garzablanca in Puerto Vallarta is 1st class.One example is the view, food, & service (Janko & Antonio) at Bocados restaurant.Resort is COVID safe. Pool, beach, rooms & restaurants are top quality. Activities on site include swimming,hiking, snorkeling, kayaking and paddle boarding. We're coming back!
Thomasjb2016
From Tripadvisor
Santamonica108

"Terrific Resort"

I attended a wedding here this past weekend. This is a huge resort with a very warm, personal feel. The location is beautiful, the room was huge and very comfortable and well maintained. The food was excellent, room service was delivered in about 10 minutes- seriously, it was so quick I don't know how they do it.The best aspect is the staff. Genuine, warm, friendly, efficient service from caring people. I usually prefer smaller hotels, but this place delivers a world-class 5 star experience.
Santa Monica108
From Tripadvisor
Default avatar 2020 3

"Absolute perfection!"

My husband and I came to hotel mousai for our honeymoon. I cant say enough good enough things. Impeccable service, food and views from every room. We had a corner suite with a large deck, butler, private hot tub and an incredible view. The only thing that could motivate me to leave our incredible view was the roof deck pool! Stunning. I think the most telling thing was that every person we met had been coming here for years. Once you discover this place its so hard to leave! Also shout out to our butler Carlos who booked all of our spa activities and dinner reservations! Effortless vacation. I cant say enough good things.
N2459 B Xrachelj
From Tripadvisor
Default avatar 2020 3

"Incredible from top to bottom."

What an incredible week at hotel Mousai! Expectations exceeded and setting the standard for all inclusive food, Hotel Mousai was perfect for a couples week away. From our Butler, Ernesto to the ultra suite with views of sunrise and sunset, we couldnt have asked for anything more. Whenever we did it was provided with a smile. Rasily Rivaling the best hotels Ive stayed at including montage and ritz, I absolutely will return.
Jonam123412
From Tripadvisor
Default avatar 2020 65

"My sister got purposed on the beach "

Garza Blanca was absolutely beautiful and amazing! I was just speechless with the 10 star customer service, the views, the rooms, the hotel , the food and our amazing 10/10 butler Victor! He was very caring, respectful, responsible and definitely someone I trust and can count on for the future visits. He helped me set up balloons, rose pedals and got champagne for us to celebrate for my sisters engagement party. He definitely helped us out in so many ways where I am just grateful that I had the pleasure to spend time with him , he definitely made us laugh and made us feel at home and was really on top of it. Shout out to the restaurant manager Manuel and their boss Victor Sanchez, what amazing service , commitment and respectful people they were to not only me but my family. I wish I could give a 10 star for Garza Blanca because they deserve it. All their employees were so nice respectful and friendly. We have decided to go back in December with a bigger family group to the same hotel! We love you guys and cant wait to see you guys in 4 months! Thank you, Patrick Andriasian
Patandriasian
From Tripadvisor
Default avatar 2020 59

"Couple relaxation vacation"

Garza Blanca hotel is beautiful. The rooms are very nice with awesome sprawling ocean views!! Both pools are beautiful with pool staff to cater to your every need!! Especially, Mike who couldnt have been more professional and helpful.The restaurants had fresh food and the wait staff were on top of things! The restaurant by the beach Blue something) even cooked vegetarian meals for me that werent on the menu!! The steakhouse chef needs to learn how to cook macaroni and cheese but everything else was great!! Great place to vacation!!
Cheri Doolittle
From Tripadvisor
Default avatar 2020 59

"Wonderful vacation"

Top notch VIP type service!!! Alan, Dylan, and well every employee at the Rooftop Restaurant & pool were so on top of things. Service was excellent and view was outstanding! The room was impeccably clean, bed was super comfortable and the balcony had breathtaking views!Angel at The Terrace Restaurant was an awesome server, the view was nice & food was yummy!The staff at the front desk was super helpful and professional. The COVID test was easy and efficient with the results! The infinity pool was so super nice and relaxing! Seriously cant say one negative thing about Hotel Mousai or its staff. Awesome place to vacation and relax!!
Cheri Doolittle
From Tripadvisor
Default avatar 2020 37

"Good hotel for couples"

We spent a week in the hotel and we had a really nice time the all inclusive package vs the quality of the food and alcohol is good special thanks to Javier Suárez (Seccurity), Andrea from main lobby and Miguel (Waiter from Japanese restaurant)
Rla2049 .
From Tripadvisor
Default avatar 2020 64

"Best Place Ever"

Where do I start!!? From the time we entered the gate at Hotel Mousai we felt welcomed immediately. We were given welcome drinks along with a wet towel. The decor along screams luxury. We stayed in the best room available at the property which was the ultra corner suite on level 11. Our butler was CARLOS and he was amazing. When we first checked in, he took down my phone number so that he could easily reach me and he reached out everyday to see if we needed anything. We purchased a dinner on the beach for $195 that included a bottle ofMoet. We witnessed the sunset as a photographer took pictures of us that we later paid $95 for on a USB. My favorite place to relax was both the rooftop pool and our hot tub on the balcony. My favorite drink was the sexy lady on the rooftop. I was really nervous about food because when I stayed in Cancun it was hit and miss. Needless to say the food was even amazing. I loved the beef nachos, popcorn chicken, filet mignon, the quesadillas EVERYTHING!!! They invited us back for New Years because they have a firework display around the island. We will be back & special thanks to Carlos and everyone else who made us feel welcomed our whole stay.
Aslater817
From Tripadvisor
Default avatar 2020 27

"Amazing First Trip to Mexico"

Deciding on where to stay for our first family trip to Mexico was challenging but in the end, we made the right choice in Garza Blanca. The facilities were impressive to say the least, especially the amazing Panorama Suites. Our 2 bedroom suite was luxurious and spacious, with breathtaking views, high end appliances and decor, and comfortable linens. Loved having the full kitchen as well. Just sitting on the wraparound terrace was an elevated experience. The pools, beach and restaurants were all top notch. We never had trouble getting a seat by the pool or on the beach and dinner reservations were available at our desired times. Food was delicious, a cut above what I would expect from a resort. Would recommend the all inclusive package for the full pampered experience. But what made this truly a wonderful family vacation was the service. From the pool wait staff keeping our drinks constantly filled, to the restaurant wait staff anticipating our needs (dont miss the Mexican coffee presentation at Blanca Blue), to the friendly shuttle driver, to the excellent room service team, every staff member was committed to ensuring we had an amazing vacation. We do want to highlight our housekeeper, Mariana Lima Moran who went above and beyond. She immediately determined our needs (extra bottled water and extra towels) and made sure wed were never wanting for anything. The turndown services was the icing on the cake. Cant recommend Garza Blanca highly enough and cant wait to return.
140neilc
From Tripadvisor
Default avatar 2020 50

"Fantastic Resort"

Not really anything bad to say about this resort.We did the all inclusive deal which seems like the way to go. Never have to worry about dinner/drink/room service price and allows you to add more of a tip for the fantastic workers there. Everyone was super friendly.Views are fantastic and the sunset is crazy. We were worried about weather as the forecast basically always has rain on it, but we have been here 3 days and it has rained once during the day for about 2 hours. Always seem to be storm clouds in the distance but never really reaches you and the sky stays clear(in our short experience). Forecast 100% makes it seem worse than it ever was. August is the end of the rainy season as i understand it. Ernesto was a fantastic butler, we never really had much for him to do but he was awesome when we did and very friendly. Also Tito lead our hike and he was awesome. Bad with names but every worker we interacted with was great.
93levie
From Tripadvisor
Default avatar 2020 68

"Amazing Stay at a truly 5* Hotel"

My partner and I had an amazing stay at the spectacular Mousai Hotel. This was my 3rd visit and it did not disappoint, yet again. I work in the hotel industry and this hotel, its setting, the staff, the butler service etc (shout out to Carlos was so attentive) are truly leaders in the hotel landscape, not just in Mexico but in the whole of the Caribbean.Many hotels classify themselves as 5*, but they are not, however this hotel is a 5* luxury boutique hotel with a view that is unparalleled and with incredibly friendly staff to match.I will definitely be going back. For anyone thinking about this hotel as a mini getaway or a vacation, dont think twice, just book it. You will not be disappointed!!!!I could have attached many photos, but all the photos online are true this is a case of what you see online is in reality what the hotel looks like.Cant wait to go back!!
Q6657 F Fdavidc
From Tripadvisor
Default avatar 2020 26

"Honeymoon"

Very pleasant stay. Our first time at hotel mousai and it will definitely not be our last. We were fortunate enough to get our own butler, Carlos. He made booking reservations and everything else smoothly for us. Beautiful view, relaxing place. Love it!
Nammytran
From Tripadvisor
Default avatar 2020 36

"Best vacation spot ever"

Our stay at Hotel Mousai was the best ever. The amenities and service was so awesome that delayed flights and REALLY delayed luggage didnt bother us much. Every single need that we had was happily met by the resort staff from the minute we arrived until the door of our departing taxi closed. The food and drinks were all made to perfection and plated with elegance. Finally, I cant say enough good things about our butler, Carlos. He made sure we got to the right stores for replacement clothes and regularly checked in to be sure we had dinner and spa reservations. Im not sure that he ever took any time off. He was always around to be sure our stay was perfect. If youre going to Puerto Vallarta and looking for an adults only hotel, you should stop looking now and make youre reservations at Hotel Mousai!
Jfleer856
From Tripadvisor
Default avatar 2020 36

"Was apprehensive but this experience was incredible"

We had never been to Mexico and were concerned about many things but the Garza Blanca Resort in Puerto Vallarta was overly impressive, safe, clean, beautiful, fun, pampering, and with an unparalleled level of service. The on-site restaurants are gourmet level, there are ones for multiple tastes, and everything is delicious. Our poolside server Francisco made our trip, he was so attentive and continually anticipated our every need. The pool concierge Mike elevated the already high standard by being helpful with reservations, any other needs, and cheerily speaking with us every day. Our housekeeper Natividad kept our room stocked daily with supplies and water bottles, neat, clean, and the turn down service was a nice touch. She was accommodating and friendly. Our personal on site concierge Evelyn graciously reserved restaurants, spa, kayaking, hiking, and paddle boards, all activities for no extra charge. We got the all inclusive plan and recommend it, it was a tremendous value considering the quality and variety of all the food a d drink.
Darrylw846
From Tripadvisor
Default avatar 2020 36

"Fuentes family member"

Laura Flores was awesome!!!! Definitely she made my trip more easy, always willing to help in any way she can, I wish I can take her with me She always has that positive vibe that you wish to find in every human being
Z2321 M Fannieb
From Tripadvisor
Default avatar 2020 53

"Stunning resort w/attentive staff"

This was our second trip to Garza Blanca and we have become 50 yr owners. This resort is gorgeous and becomes more so each time we come as they are continually improving the site. The campus, rooms, amenities and every level of staff far exceeds our imagination. Any desire or question we had was easily addressed by our personal concierge, Gloria. Please come and experience this resort. Greg
Adventure739410
From Tripadvisor
Yassssorad

"Best service. Cant wait to come back for my wedding!"

Staying at Garza Blanca was a dream. I came with my mom and sisters to show them the venue and do the finishing touches for the wedding. Everything was perfect. But what really stood out was the service. Thank you to Dante from the concierge for taking care of all of our requests. Zarely for organizing our transportation from the airport and coordinating our tasting. And Luz for being there for our final walk through. I cant wait to be back in March !
Yassssorad
From Tripadvisor
Default avatar 2020 9

"Undoubtedly one of the better places to stay in Puerto Vallarta"

My wife and I stayed in an ultra Mousai suite on a quick 48 hour getaway. We initially had hesitations about going in August as summer is their rainy season, but in hindsight I would not worry about this at all. It is sunny and warm from sunrise to late afternoon, then you get a nice evening rain and lightning show that we enjoyed from the hot tub on our patio. Also, the resort is less crowded and you won't have to fight for reservations or beach/pool chairs. Getting to Mousai is easy from the airport - you can call an Uber (have to walk across the pedestrian bridge for pickup) or get a taxi (have your local currency ready for taxi). It's about 40 minutes. If you are not used to this as a traveler, you will be berated with people trying to offer you "deals" and services the moment you collect your luggage. When you are at the beach, you will be similarly pestered to buy junk. This is not a reflection on Mousai, but it is really off putting to be spending so much on a luxury vacation and still have to deal with this stuff. However what IS a reflection on Mousai is their staff at the airport who will show you their hotel badge and pull you over at the airport "to prepare your check in" where you will then waste 20 min while someone shows you hotel photos and telling you about the new tower they are building and that if you take a tour of it, they'll give you a discount at the spa and free taxi. This is actually an attempt to wrap you into their 2-3 hour pitch on timeshares. Again, you're paying enough to not have to put up with this. The moment you walk off the airplane just say "no gracias" and KEEP WALKING. Regarding the all inclusive - if you enjoy drinking a lot then this is absolutely worth it for you. We only had 1 to 3 drinks each day, but feel that we got our money's worth in food (i.e. $300 for dinner). It also really adds to the "I'm on vacation" vibe to not even be thinking about cost as you're ordering, or deciding if you want to try 1 of each dessert, or if you want room service sent up at any hour of day. We eat a lot on vacation, but if we ate like our normal selves the all inclusive may not have been worth it. That being said, would still recommend it and do it again. They say tips are included, but we still did anyways, and there is always an option when you're signing your receipt. The bigger decision for you to make is whether the ultra suite is worth it as this includes a better view (they're all great ocean views anyways), a Butler, and access to the hydrotherapy circuit in the spa. We had Carlos Ramos as our Butler with the ultra suite. Carlos was great, gives you his personal cell to reach him with any questions or concerns. He made reservations for us, arranged transportation, etc. All stuff that we could have done ourselves, or through normal hotel concierge. Butler service was nice to have, but won't make or break your trip. The hydrotherapy circuit was nice, but is essentially some time in saunas and jacuzzis - again, not crucial. Next time we would get a normal suite. As a guest at Mousai, you also have access to their sister property Garza Blanca including their restaurants and pools. This one is a family resort, but honestly felt more like a true vacation resort than Mousai itself, it is much bigger and had a more "tropical vacation" feel to it. We really enjoyed the food at Hiroshi, so much that we had dinner there both nights. The entire menu is excellent, so are the cocktails. Thank you to Adrian and Irving for awesome service! The breakfast at the Terrace was great, and the breakfast buffet at Blanca Blue was also excellent. Make reservations! We were surprised at how small the restaurants were given the size of the hotel - we saw others waiting over an hour for a dinner table without a reservation. The only activity we did was the kayak trip to Los Arcos. Our guide Javier was fantastic! He made it fun and provides cool info about the area. We saw a sea turtle, and snorkeled among schools of fish. Highly recommended but be aware it is about a 45 min kayak ride each way, plus about 30 min of snorkeling. What really makes this place special is the staff. They are all so warm, welcoming and kind. They really are happy to have you as a guest. Thank you to the awesome crew who filled our room with balloons during turndown service as a surprise for my wife's birthday. We would be happy to come back, or even bring the kids and stay at Garza Blanca as well.
Yousify879
From Tripadvisor
Default avatar 2020 4

"Birthday Celebration"

Had a great time at Hotel Mousai . Carlos who was our Butler, is very knowledgeable and provided professional & excellent service. He answered every question, even when he was off duty. Cecilia Bustos the General Manager, is the epitome of excellence! She is kind, friendly and went above and behind to make sure our stay was everything we expected. Elisha, took special care of us and also stopped by to say hi on the roof top poolside. A big thank you for the delicious private dinner cooked by chief Humberto and Jose who provided world class table service, both from Hiroshi restaurant. This was truly a dining experience! Elite service, breath taking views equalled an unforgettable Birthday celebration! Can't wait to return when the South Towers are complete.
Cydneysmom
From Tripadvisor
Default avatar 2020 47

"Tourist"

On our honeymoon here and it has been gorgeous! We wanted to make a special mention of the Italian restaurant on the beach here, we watched the sunset on the ocean and enjoyed wonderful service and food from our host Jorge.
B9986 B Rianm
From Tripadvisor
Default avatar 2020 7

"BEST VACATION PLACE!!!"

This was probably my tenth trip to Garza, and I love it more every time!!! The setting is beautiful, the service is amazing, food and drinks are always great.The staff is what really makes this place great. The waiters at the upper and lower pools work so hard and are so sweet. We had a few different waiters and they were all amazing!!!The restaurant staff were the same, amazing service! A shout out to Cristian and Jose from Hiroshi they were so friendly and worked so hard.Only down side to Garza this trip, too many reserved spots around the pools for owners, who half the time never showed up so the seats were wasted. Also, I could do without the hard sell on ownership.I can not wait till my next trip in May. Garza here I come!!!
Ann O
From Tripadvisor
Default avatar 2020 27

"Incredible dinner"

The best dinner of our trip. We ate out every night and this was the best dinner, not only setting but service and quality of food. Jose and Cristian were the Batman and Robin team of servers that treated us like royalty and assisted in serving Chef Ernestos creations, that too, were fit for kings and queens. Thank you so much and look forward to coming back again.
Gabrielr R6514 Qe
From Tripadvisor
Default avatar 2020 28

"Best hotel in Puerto Vallarta!!"

From the second we got there to the second we left they took care of us. Even though our flight got cancelled the day we checked out, they accommodated us any way they could. We stayed at the rooftop most of the time because it was a dream. Mateo, Alan, and Arturo were perfect. I have never been to a place where I felt so welcomed and cared for. They knew exactly what we needed when we needed it. Highly recommend the all inclusive package. Next time Ill make sure to stay a lot longer.
Cyntreras
From Tripadvisor
Default avatar 2020 4

"Frida"

Just within the past 4 months my boyfriend and I have staying at Mousai two times. Hes stayed at the hotel many times over the past two years and always speaks very highly of the hotel and its staff. Before we even arrived together in April told me about a few staff members that he became familiar with and really enjoyed during his last trip, one of those people was a girl named Frida. When I met Frida for the first time on the rooftop at Mousai she was so excited and happy to see that my boyfriend had returned to visit and to meet me. Im sure Frida sees hundreds of guests each week, if not everyday and the fact that she remembered my boyfriend and his name was amazing to me. On top of being extremely personable and welcoming Frida has a special energy about her that makes you feel at ease. She is extremely attentive and always makes sure we are happy and taken care of, even if we were merely just passing by in the hallway. We felt special right from the get-go and I immediately understood why my boyfriend loves this place so much. We had a wonderful time in April and decided to come back as soon as possible in July. We had kept in touch with Frida since our last trip so she knew about our arrival ahead of time. Again she greeted us at the rooftop with the biggest smile and even had little gifts for both of us upon our arrival! Talk about a special soul, she really set the tone for the rest our amazing week in Puerto Vallarta. All in all my boyfriend and I love staying at Hotel Mousai. Thanks to the staff and our girl Frida we will be coming back as much and as often as possible
Vanessajamison27
From Tripadvisor
Default avatar 2020 44

"Absolute best place to be in PV"

Couldnt be more satisfied with our stay. We couldnt help but spend a lot of our time on the rooftop where we were treated with such great hospitality. Everyone was amazing but Mateo, Alan, and Arturo were so kind and attentive to the smallest details even during busier times. The all inclusive package was worth every last penny, and we hope to be back very soon
204itzel
From Tripadvisor
Default avatar 2020 10

"Great experience"

Amazing resort and grounds; friendly staff. Exceptional service from Alberto at the rooftop bar lounge!Only downside if you come during summertime is extreme heat and humidity, as well as bugs or mosquitoes that kept biting day and night. Staff has bug spray if you decide to go on a hike.
Getaway65923609406
From Tripadvisor
Default avatar 2020 31

"Discrimination"

We sat at restaurant garza blue by the pool party of 6adults and one child and we try to order our drinks ut took them at leat 15 mins to take our order at same time we told him that we wore ready to order food as well he said he was going to send us our waiter wich took another fifteen mins,we notice that they wore table empty below on the sand,both tables got occupied servedate we didn't get our i question the captain he only tells me you have 15 mins before we wore to get our food we are mexicans people at other tables wore white it's sad that your own people discriminate you, its not the first neithet.
Mar225
From Tripadvisor
Default avatar 2020 34

"Another perfect vacation at Garza Blanca!!"

We just returned home from another amazing stay at Garza Blanca! The rooms and property were beautiful and it felt very Covid safe. The food was delicious too from the rooftop to the beach. From the minute we arrived, Orlando our amazing concierge, (who greeted us with margaritas), made us feel so welcomed and wanted. He took care of all of our arrangements, gave us his number, and kept in touch with us our entire stay. He even surprised us with a birthday cake. The service on the beach was exceptional as well. Gonzalo kept the food and drink flowing and treated us like royalty all week. (He surprised us with a cake too.) We all looked for to seeing him every morning. On his day off, Panciano continued the first class treatment. Caesar and Javier, who coordinated the water activities on the beach, eagerly helped with with our snorkeling gear, paddle boards, and kayaks. They also took us on the kayak trip to Los Arcos and were excellent tour guides. An adventure not to be missed! The entire staff felt so warm and genuine. Thank you from the bottom of our hearts for a beyond perfect time! We cannot wait to return!
I3940 N Bmaureenb
From Tripadvisor
Default avatar 2020 68

"One of the best hotels Ive ever stayed at"

This was by far one of the best resorts Ive ever stayed at. First, the rooms are incredible - huge, comfortable beds, amazing jacuzzi and hammocks on the balconies. The staff was INCREDIBLE. Without a doubt the nicest, most attentive hotel staff I have ever experienced. This is a beautiful hot and was the perfect location for a couples trip to PV
Sagnich1
From Tripadvisor
Default avatar 2020 49

"Best Vacation Ever!!!"

This trip was our first family vacation after covid-19 , we had such a great time at the resort that we didn't want to leave this paradise on earth , I would like to thank all the staff who did a great job:Bartender Ulises, Tito at the hike!!! , Julio at front desk , Dante and Jeane from concierge
Joser S2886 Hu
From Tripadvisor
Default avatar 2020 30

"Highly recommend"

Everyone is super friendly the resturants in Mousai have a great ambiance and food. I highly recommend visiting this resort. Thank you Cristen and Jose for great service. The view is breathtaking and the rooms are very nice.
373marlag
From Tripadvisor
Default avatar 2020 31

"Best Hotel in Puerto Vallarta"

Great Hotel! Great service. Beautiful suite and views! We had jungle and ocean views. The concierge was by far the best in helping to plan our onsite activities and offsite excursions. This was the best vacation experience ever. They provide onsite COVID-19 testing which is good. The one and only compliant that we have is that at the airport, we were told by someone that claimed to work for the hotel that they would arrange travel to and from the hotel at no cost if we had breakfast the following morning and see the hotel grounds. We were asked to pay $50.00 upfront. We did receive private transportation. Because we were all inclusive, our breakfast was covered but we also paid for the sales guy's breakfast too. We had to sit through a long presentation for a timeshare from 10:00 am - 1 pm. It was such a waste of a beautiful morning. We are still waiting for the $50.00 to be returned to us. This occured on July 18, 2021. Other than the timeshare fiasco, we love Hotel Mousai.
Jenniferb F9675 Xd
From Tripadvisor
Default avatar 2020 56

"Amazing trip"

Garza Blanca is an amazing resort. Everything you need in a vacation. The service is amazing. We are sitting on the beach being spoiled by Jorge. Very attentive. Alejandro the trolley driver is so nice and caring.
Cancunlover42
From Tripadvisor
Default avatar 2020 34

"Family wedding"

We attended a family wedding and booked a paranomic suite with garden views in building 4. The resort was nice with lots of amenities and friendly employees especially Alma Delia who kept our suite sparkling clean daily with a smile on her face. We appreciated her so much. My family had a wonderful time and will visit again.
X3421 K Gjackiet
From Tripadvisor
Default avatar 2020 62

"Family Vacation"

Resort & Staff are Amazing! Food, service, resort & location were incredible! They were able to accommodate our large group of 15 ppl including kids. Everyone is so friendly and kind! Will be coming back
Rich83 Alva
From Tripadvisor
Default avatar 2020 37

"Garza Blanca"

This hotel exceeded my expectations Amazing rooms and excellent housekeeping! Janisse was extremely nice and made sure our room was clean every single day during our stay. I highly recommend staying here when visiting Puerto Vallarta.
Anayacanog
From Tripadvisor
Default avatar 2020 40

"Great resort!"

We have been to this property many times! We have gotten close with some of the wait staff. Alejandro at the pool is fantastic. Alex as well! We will be back as soon as we can!We were there for seven days, if I had one criticism it would be that the food at the property can be a little boring. Only one restaurant is open for lunch and eating the pool food everyday gets old.
Therealsting
From Tripadvisor
Default avatar 2020 65

"Losing its Sparkle"

We have visited this property 3 times now - once staying in honeymoon suite at Garza, then deciding on Mousai for our latest 2 trips. We fell in love with this property 6 years ago, because of the views but mainly the outstanding service. When we think of paradise, we think of this resort. So much so that we decided to bring friends along with us this time for a couples trip. We even considered purchasing into the residents program but this latest trip changed our mind. I think this resort has run its course for us. If youve never been here, you should definitely come. Youll love the views and the staff and luxury accommodations. But I think if you are a return visitor, you might be disappointed the experience is not what it used to be as the resort has become more well known and increased occupancy due to people traveling after Covid. When we first visited 6 years ago, the pool waiters knew you by name and quickly knew your favorite drink. Anytime we would swim, our chair towels would be replaced with dry towels. They came around to clean your sunglasses and offer you cool scented towels. The pool mixologists took time to know you and your likes (even had a drink named after me!) and cool extra thinks like watermelon Jell-O shots at the rooftop pool. You were allowed to swim in the rooftop pool at night for sunset drinks. None of that happened this trip. (Also lacked our last trip in 2019 - except towels. Towel guys Rico and Alan were awesome on that trip) Because our first trip was so amazing, we compare every other visit to it now and its just not the same. Ill highlight the good and the bad below. I dont want to discourage anyone from coming. I think youll have an amazing time especially if you dont know how good it used to be. Good:Our butler Carlos was amazing and decorated for our 5yr anniversary and was very helpful securing reservations and a beach cabana for us. Our friends had Ernesto and he helped us too when Carlos had a day off. We loved Ernesto. Request either for your butler and youll be in great hands. We stayed in ultra suite so we could do hydrotherapy every morning after breakfast. Its very relaxing and a must do! Also do the aromatherapy every night. Mousai is our fav scent!Hiroshi has been our favorite restaurant every time we visit. The service and food are amazing. Try the lychee martini! The room - its large and luxurious. The hot tub is perfect for taking in a sunset or waiting out a rain shower. Rooftop restaurant- we almost skipped this because the menu was limited but the sunset views, the ambiance at night and food was delicious. It should not be missed! And lastly the staff: Gustavo the bellman. Hes always greeted us past few trips. Such a nice soul. Angel in the terrace restaurant for breakfast - his positive attitude sets the tone for a great start to the day. Alan the towel guy on rooftop pool. Hes been so nice both of our latest trips. Karen in the spa is so nice and sweet. And of course our butlers Carlos and Ernesto. All of these people provided great service. Room for Improvement:Check in - as repeat guests I wish they would recognize that loyalty to their brand and resort. There were no extra perks or welcome back as other hotels do for return guests. Also my card was charged twice so they had to refund me. Then they didnt run it for incidentals since I was charged $3,300 twice. That created an issue when I tried to add tip and caused me to get a call at 11pm at night to come run my card for incidentals. Could it not have waited til the morn? It was a $3 tip to bartender. My husband just ran cash down to him. Blanca Blue - I dont know how this place is still open. Every trip, the service is so slow. Its a 3 hr dinner so dont go hungry. Its sad because its a great view but management over books and its not big enough for a resort this size. Its going to get even worse when the second tower is built. They need to cover the outdoor seating so it can be utilized. I wrote a terrible review on TripAdvisor if you want more info. Food is just ok. Nothing special. Least fav of the 3 restaurants on property. The hostess here is not nice. Shes also the breakfast hostess at Blanca Blu and was rude to us there as well. Beach cabanas - They advertise that Mousai guests have special area on the beach but what that really means is only if Elite members dont want them. Unfortunately its not easy to get a beach cabana and you only get leftovers and most Elite members reserve chairs or cabana for full day and never use it (or show up at 5pm to use it while it sat all day unused)Our butler was only able to get it for us one day, last min because an Elite member left. There should be cabana for Elite and cabanas for Ultra Mousai guests. Rooftop Pool service - we had to flag someone down for drinks or even ask our butler to get us a waiter. I dont think its their fault but too many people, not enough servers. I will say its better than most large resorts but we were used to impeccable service our last trips here. Also, you had to get to pool before 10:30 to get a chair by pool. Our butler couldnt reserve us chairs. If I pay more for butler service, they should allow them to reserve chairs. Otherwise they basically just book your dinner and spa reservations which you really could do yourself. The pool has never been as crowded as it is now - so many people traveling.Kayaks - our friend kayaked to Los Arcos- they didnt have single kayaks so he had to use a double which is not easy for one person to manage. Why would they not have a few single kayaks? Also he was given regular goggles and not snorkel goggles because he went with a large group and there wasnt enough. (Apparently people lose them at Los Arcos after being told a million times by guide to secure them) but a resort making this much $ can afford to buy more snorkel gear. Pizza on the beach - they literally ran out of pizza one day. I dont know how that happens at a luxury resort. Covid test - its the touch your brain test. I was expecting quick swab of the nose as they do in US now. Food - all the food was good but 3 out of 4 of us developed stomach issues the last few days of the trip. Just take meds in case or request antibiotics. We couldve called the Dr Im sure but it wasnt bad enough to ruin our trip and we didnt want to trouble anyone. Next time, well prob just see a Dr because I heard they can cure with one shot/pill. We are just weird about inconveniencing anyone or being too needy. We go to Mexico a lot and have never had issues so it was bound to happen eventually. We still recommended this resort to friends coming in October. However its time for us to find a new place. I think well try the newer Taffer resort in Cancun. And one day maybe well return again.
Travelin The W0rld2
From Tripadvisor
Default avatar 2020 33

"Thanks Jose & Christian"

Good meal made great by our servers Christian and Jose. Thank you guys! We enjoyed the Crunchy tacos, grilled octopus, Leche cocktail. Yumm. Amazing view. Make a reservation, Go at sunset, get a patio table. You wont regret it
K Alexandra Azar
From Tripadvisor
Harry g

"#1 Resort in Puerto Vallarta with or without family."

This is our favorite resort in all of Puerto Vallarta. I've written a review before but felt compelled to write another after our trip there this month. Hands down, Garza Blanca has the best staff on the Banderas Bay. From the warm greeting at the front door with the bell staff, the attention to detail at their restaurants Blanca Blue and Bocados, even the speed of their concierge and pool crew. The quality of their business can easily found in the care of the guests and the impeccable cleanliness and sanitation of the rooms and grounds. Garza Blanca is a gem within a gem. We visit as a family with kid 15, 8, and 7. They love this place! Plenty to do for kids!I want to thank a few people (I may miss some) that really make our trip their very special each time:-The Butler Staff- Jose, Roberto, Alejandro, Felipe-Bartenders -At the pool:GiselleOswaldoJavier XoloAlex Francisco (Pancho)AlejandroGonzaloWendyMiguel-Concierge:JessicaGloriaNickyJeane-Restaurants:RuebenCeciliaLorenaDanielOmarBell Service:CarloJoelSalvadorHousekeeping:Yuya RomeroThank you all for welcoming us each time we arrive. It feels like a second home!
S995 T Lharryg
From Tripadvisor
Default avatar 2020 68

"ABOVE ALL EXPECTATIONS"

If there was a 10 star rating I would give it to them!! Every aspect of our stay was wonderful from the moment we checked in to our final goodbye at checkout, there was not a detail that was missed. The entire hotel was one step ahead of us on anything we needed. I would like to give a huge thank you to our Ultra Suite Manager Carlos Ramos. He truly went above and beyond for our group of 6. Even going after his working hours to the hospital to make sure our friends had a ride back after their dr appointment(ear infection on vacation no bueno). The People at the rooftop pool were great. We had our same spot every day and our towels were refreshed without askingThe food!! Where do I begin. The variety of options is awesome our last day we were still finding things on the menu we hadnt tried yet. We had a birthday and an engagement while we were there and the special things they did for us were so thoughtful I would highly recommend Hotel Mousai for your next vacation and if you choose an Ultra Suite I would request Carlos Ramos as your room butler. WE WILL DEFINITELY BE BACK
Barb K3333
From Tripadvisor
Rob m

"BEST DINNER WE HAVE EVER HAD"

The moment we walked in, we were greeted and taken to our seat. Not to mention the view of the sunset cascading over the ocean, the food was delicious and quite the experience. Christian and Jose, quite arguably the most attentive waiters we've ever had were wonderful. So inviting and willing to accommodate your every need. Jose told us the green tea ice cream and coconut cake combined would be a "party in your mouth"... He was right!! 10/10. Thank you Christian and Jose!!!
Robm I6634 Aw
From Tripadvisor
Default avatar 2020 52

"Great experience!"

Our room attendant, Angelica, exceeded our expectations!! She was there when we needed something and always with a smile.The hotel is very fortunate to have an associate that caters to the customerI have been at this location several times and had excellent service. Angelica was great friendly and respectful to our needs during our trip!!! Great job Angelica!!
Irene M
From Tripadvisor
Default avatar 2020 47

"Excellent"

Garza Blanca is beautiful butbwe wouldn't been able to enjoy it without the help of our concierge Dante. He was super helpful and welcoming. I would definitely recommend Dante and Garza Blanca toy friends and family.
Claudia C
From Tripadvisor
Jason o

"Wonderful Hotel Experience"

What a great place in PV to relax and get away! Inna beautiful and more quiet location on a beach, close to Los Arcos for kayak and SUP adventures (gear available at hotel)! Gorgeous Room with super comfy bed and very clean. Perfect pool area and bar/food service. Love that its sister hotel is easy to get to as well and can go to their amazing rooftop bar and sushi restaurant (among others)! Great staff! Highly recommend!
191jasono
From Tripadvisor
Default avatar 2020 53

"Great Resort for an incredible vacations"

An excellent vacations resort, the service of the employees is great, they are friendly an they always go beyond their area of responsibilities to help you enjoy vacations and feel like home. On this trip, I had a back pain and several members of the staff help me a lot to recover and enjoy this vacation despite my health condition.I want to express a big * thank you * to Javier Suarez who is very kind taking care of the security at the beach ensuring your stuff is safe while we are swimming, he also help people to feel comfortable bringing towels, helping to accommodate the umbrellas, and taking care of our health which I guess it is something outside his area of responsibility that is the reason I said employees at Garza Blanca goes always an extra mile to make you feel like home that is one of the reason I bought a membership at this great resort.I also want to thank Gloria, our concierge on this trip who was also pending of our health and our accommodations.Finally, I want to thank Miguel Lemus for helping us to have a great time on hiking and kayak activities.
Aldol769
From Tripadvisor
Avatar070

"Amazing stay at Hotel Mousai!"

My boyfriend and I stayed for 8 nights in the penthouse suite. It was the most beautiful and relaxing vacation weve ever had! We were able to reserve chairs for the poolside rooftop, have dinner in our room with a chef, and enjoy the gorgeous sunrise and sunset PV had to offer. The hotel is definitely the best of the best, residing in the mountainside, 15 minutes from the city with the best views. Everyone at the hotel from the staff to the guests were extremely friendly and accommodating and we met many people who were frequent travelers of Hotel Mousai. We had Carlos as our butler who took care of everything we needed. He was attentive, flexible, and extremely responsive to all of our needs. We are so grateful to have had him as our butler and cant wait to come back soon! We also had multiple massages, facials, and hydrotherapy sessions at Spa Imagine. We enjoyed the massages so much, we had to keep coming back for more! Everyone is very professional and the masseuses did a wonderful job. It was my first time getting a facial and I loved both the Vitamin C and the Spa Imagine facial. Staff did a great job to keep us together for all of the treatments as well.We tried the terrace for breakfast, rooftop for lunch, room service almost everyday for breakfast, and went out to town most nights for dinner. We loved Le Kliff, Cafe Des Artistes, Oyster Grill La Docena, and La Capella. We are huge foodies, and their selections were amazing. Finally, we did the zip lining with Los Veranos and Rhythms of the night. We loved the zip lining tour although we had to be dropped off in front of a restaurant for the Los Veranos tour bus to pick us up. They were kind enough to drop us off at our hotel on our way back. We wouldnt recommend Rhythms of the Night due to the lack of communication and details about the actual trip there and back to the show. We left the hotel at 6pm and didnt get back until 1am which was a definite surprise for us. We dressed up for the occasion but we wish we would have worn athletic clothes instead because it was so hot and we were all sitting so close together. However, the show was fantastic! All in all, we had a wonderful time and we are so excited to come back. Hotel Mousai was amazing and I will recommend it to anyone wanting a relaxing vacation!
Gumii77
From Tripadvisor
Default avatar 2020 30

"Wow wow wow! What an experience, and the staff made the stay amazing"

My wife and I are actually still here. But HAD TO write this while its all right up front in our mind! Hotrl Mousai is on a whole other level! Puerto Vallarta is paradise, and hotel mousai is quite a special place in the center of paradise. Amazing food, amazing service, but most importantly. The staff and people of puerto Vallarta are just the most kind heartfelt people, putting us first please dont come here as an annoying tourist demanding first class service, be a kind loving human being and allow the first class service come to you. Its amazing what a smile and genuine interest in people can do to open your own heart and make the trip so extra memorable. We got the ultra mousai corner suite with butler service (Carlos has been só amazing to get to know and have guide us on our trip). Special love to our favorite Restaraunt Hiroshi and their amazing sushi and drinks. Captain Ambrosio Diaz (spelling) and his amazing staff including the wonderful duo of waiters Franco and Jose have made each meal memorable and delicious so much so, weve eaten exclusively at this Restaraunt most nights of our 5 night trip! Thank you all my friends. Again, travelling is one thing, and this place is definately worth many repeat visits for years to come but, getting to know the people, showing them the appreciation you have for them just makes it even better.. weve made it a point to tip everyone to show our gratitude, and they have all been so grateful! We hate to leave here in 2 days (those sunsets are the best weve ever seen!) but we cannot wait to come back! As they say here. WELCOME HOME!
G5776 L Mscottw
From Tripadvisor
Default avatar 2020 23

"5-stars on all fronts!"

The view was incredible, the food was delicious, and the staff absolutely bent over backward to make our dinner perfect. Franco and Abraham are top-notch!We sat at the bar and asked the sushi chefs for recommendations all evening- an absolute blast trying all the awesome rolls and chatting with the chefs. They were so gracious. Bon Appétit! -- Meshiagare!
Sammie Go
From Tripadvisor
Default avatar 2020 41

"THE LEGEND OF JAVIER + CESAR"

Javier and Cesar are the most kind, hospitable, and knowledgeable people in Puerto Vallarta and Garza Blanca. They made our stay so much fun, with the best guided kayak tour. They make sure their guests are safe and always work with a big smile on their face. GIVE THESE A MEN A RAISE!!!!!! They do everything right, and I will return just to see them again. Thank you both!
Nolans488
From Tripadvisor
Default avatar 2020 36

"Tropical hike"

Tito was/is amazing!! This is my second visit to the resort at my second time going on the hike with Tito. She has so much energy and excitement and makes everyone feel welcome and excited! My friends and I were hoping that we would get him again this trip and we were so grateful to see him on our hike today. Give this man a raise!!We LOVE TITO!!
Aiuculano1
From Tripadvisor
Default avatar 2020 66

"Spa was wonderful!"

We took a girls trip to Garza Blanca in PV and the spa was a great experience! Jesuuus was so helpful and joyful as he guided us around the hydrotherapy room (my favorite part) which had various types of jacuzzis, a sauna and steam room. We chose the 50 minute spa package and it was a great deal because it included an additional hour in the hydrotherapy room. All 6 of our massages were wonderful and each masseuse was so talented. The views from the spa are breathtaking from the top floor of one high rise hotel on property - it doesnt get better than that! The customer service at the spa was awesome and helped us have a lovely and relaxing morning. We will definitely be returning to the spa!
Juliapalmisano
From Tripadvisor
Default avatar 2020 14

"Paradise in Puerto Vallarta"

If you want to get spoiled in Luxury by the people and facility, this is the one place to go. From the views to the food, place is one in a kind. The people make a huge difference, always there to lend a helping hand. Kids really did not want to leave the resort.
Y1101 J Rrickp
From Tripadvisor
Tiredtraveler027

"Indulge and Relax"

This was my second stay at Hotel Mousai and you certainly do not disappoint. This time we stayed in an ultra corner suite. The views were stunning and we loved enjoying the mornings and late afternoons on the wrap around deck. I booked all of my own reservations; dinner, gym, spa, kayaking, and hydro spa with Jennifer who was fantastic upon arrival. Since the hydro spa comes with the room, I took advantage of it daily after a trip to the gym. Josue was amazing, professional, and attentive. I heard he is in training and if he becomes a butler, I would most definitely want him to work on my floor! I also had a great 80 minute massage by Arecely. Hiroshi was fabulous as usual. I normally dont get to the entrée but this time we tried both the steak and the akamiso fish. Both were incredible. Irving, Miguel, and Abraham were top notch as usual. The staff there from the hostess, mixologists to the sushi chefs are more than accommodating and friendly. They all seem to sincerely enjoy what they do. We ate at Bocados a couple of times. Martin provides service that goes above and beyond. I remembered him from the last time I visited and he certainly did not disappoint. If you can request his section, it will be well worth it! The Rooftop Pool is where we spent the majority of our time. Alan, Caesar, and Mateo (who was also great from the last time I visited) will undoubtedly treat you like royalty and allow you to enjoy every minute of your vacay. Also, if you have the time to kayak and snorkel with Caesar, you should. He made safety a priority but was fun, entertaining, and he was very knowledgeable. I wanted to save the best for last. The guys at the Terrace were unbelievable. We were searching for good Mexican food and they were always able to deliver. ALL of the meals we had at the Terrace were delicious and made to order if we so desired. The service from all of the servers was bar none but my favorite and one to request to be seated in his section was Angel. His smile, his recommendations, his service and the mimosas were memorable. We originally had planned to eat breakfast on our deck but came every day to see him. He is a keeper! I only have a few pieces of advice to improve on. First, its Mexico so Blanca should be serving amazing Mexican food with homemade tortillas and good traditional food. Mexican food doesnt need to be complex to be great. Second, Im not sure about anyone else, but we really didnt use our butler service a lot. Ive been to places where we have but not this time. Lastly, I booked our last nights meal at the Rooftop verified by three different people only to arrive and be told there was a wedding and dinner would not be served. Not sure what happened and fortunately we were able to get somewhere else but we were highly disappointed. All in all it was a great trip and we are looking forward to the next visit when the new tower will be completed.Sent from Mail for Windows 10
Tiredtraveler027
From Tripadvisor
Default avatar 2020 47

"LOVED IT"

My husband and I spent our honeymoon at Hotel Mousai. Of course, the views were spectacular, but the staff was exceptional! We had the best experience with concierge Jennifer, Abraham and Aley Miguel at Hiroshi, yesenia as a bartender, Arturo and Alan at the pool, and Eduardo as a butler! Honestly, we miss them already and truly have loved getting to know them. Never have we felt more at home, loved, and welcomed at a resort! Will definitely be back!
Samih Z3730 Yd
From Tripadvisor
Default avatar 2020 66

"Concierge Service was the best at Garza Blanca - Puerto Vallarta Mexico"

Our concierge Orlando, the best:Great resort, concierge was great - Orlando was so helpful and attentive to our needs, unbelievable service, he went out of his way to go get my wife half-half milk from the nearest Walmart store, his service was just superb. Thank you Orlando, for making our vacation an incredible experience, we will definitely return to Garza Blanca in the future, because of staff like yourself where you made us feel like we were with family. Thank you again.Albert
G3803 D Kalberth
From Tripadvisor
Default avatar 2020 14

"Greatest Place on Earth"

Another outstand stay at Garza Blanca! The Garza Blanca staff makes me always ready to come back as soon as I can.... The staff makes the place, and their tireless work and friendly face warm up our hearts with every interaction. I will tell all my friends.
Riveraal2021
From Tripadvisor
Default avatar 2020 24

"Best place for family, couple! Great Servive!"

We were there for 4 nights and we have 2 kids 1 and 3 years Old with all inclusive. We loved everything there. The service was great and the food were delicious with high quality. The cocktails tasted the same everytime when I ordered. Our kids love the pool. There were a lot of activities for the kids to do during stayed.There cleaned everything very well. I highly recommend this hotel. We definitely come back soon.
Auf2021
From Tripadvisor
Default avatar 2020 59

"Vacation"

We visited Hotel Mousai and Puerto Vallarta and had the most excellent service by Carlos Ramos, Experience Host. We desperately wanted to stay five more days but they said they were booked Carlos somehow got us those extra days, in addition to other amenities. Terry all around.
Lenk622
From Tripadvisor
Default avatar 2020 57

"Los Arcos Kayak & Snorkel Tour"

We took the Los Arcos Kayak and snorkel tour with Javier. We had a great time and he was a fantastic guide, very knowledgeable and friendly. I have a family of five with kids 18, 15 and 12. Javier made sure they were okay during the kayaking portion and gave them a nice snorkeling experience. He pointed out different fish and took us through the cave. The staff did a good job confirming the reservation the day before and morning of the tour (due to potential rain). I would highly recommend this tour. Thank you Javier for a wonderful experience!!!
Meander445542
From Tripadvisor
Default avatar 2020 22

"Carlos Ramos deserves 5+ stars"

How do you thank someone for making you feel instantly at home, appreciated, (dare I say loved?) and part of a new family? Carlos did that for us. We spent our honeymoon and my 50th birthday at the impeccable Hotel Mousai 11th floor Corner Suite and could not have had a better experience. Carlos was central to making that happen. Aside from the breathtaking views, lush grounds and exquisite amenities our interactions with Carlos took our experience in paradise over the top. He treated us with such care and exceeded our every expectation, taking care of all requests down to the smallest little detail, being extremely organized and attentive - providing just the right amount of communication during our stay. The balloon decorations in the suite for my birthday brought tears to my eyes and I felt so special. THANK YOU CARLOS for bringing us into the Hotel Mousai family we plan on coming back again and again!
Socalsunfun
From Tripadvisor
Default avatar 2020 66

"Best hotel ever!"

This was my first time in Puerto Vallarta and hotel mousai went above and beyond to make my stay special, concierge Alex was very friendly and helpful all the time. Also hiroshi was outstanding, definitely coming back.
G9716 F Halexa
From Tripadvisor
Default avatar 2020 59

"Great sushi!"

Beautiful views, great food and even better service! Excelente! Muchas gracias Franco and José! Both were very polite and attentive, they had good recommendations and were able to explain items well..
Princces E
From Tripadvisor
Default avatar 2020 14

"Opinion"

I stayed at the Garza Blanca Puerto Vallarta with my family in early May 2021. There were two adults and two toddlers. The overall experience was excellent. All staff members from the front desk, to the restaurant servers to custodians all displayed perfect customer service skills and were especially kind to my young children. Other companies and hotels would do well to study how Garza Blanca and its hotels treat customers. My children especially loved the breakfast. The rooms were adorably decorated and the kids loved it. My wife and I really liked the body washes, shampoos and lotions provided in the rooms. The hotel is not too crowded and very clean. The pool is small but very nice. I would highly recommend to any families with young children.
Jagm29
From Tripadvisor
Default avatar 2020 3

"Wow"

The staff/service was superb. That means ALL of the staff. The hotel was beautiful, clean, updated. The food and drinks were excellent, I recommend the SUPER PALOMA! on the rooftop! We will be back for sure. Treat yourself to the Hotel Mousai.
O3016 I Idan
From Tripadvisor
Default avatar 2020 5

"Garza Blanca"

Soothing and beautiful resort with an exceptional staff. Mariana Lima our housekeeper was extremely attentive, helpful, and friendly. The wait staff located at the upper pool made the poolside experience perfection. Thank you for making our vacation and first visit something to remember.
Homer A Lopez
From Tripadvisor
Caption

"Garza Blanca is Paradise"

This is an amazing all-inclusive resort. Yes, the all-inclusive is worth every cent, even if you have kids. This is our second visit to Garza Blanca, the first with kids. The two bedroom oceanfront suite (building 2) is perfect for our family of five. It has a washer and dryer that allows reduction in packing (I brought my own laundry pods and dryer sheets). It also has a Nespresso machine and a regular coffee maker. All the restaurants serve delicious food. We liked Blanca Blue for breakfast, it has a bigger buffet than Boca Dos. Hiroshi is included in the all-inclusive. The hotel is currently at high capacity but we still had a great time and got a pool or ocean chair whenever we needed one. Dont be that family that drops towels on 10 lounge chairs and then leaves. It is likely that your chairs wont be there when you return. There is construction happening right now but I didnt hear any noise. The ocean drowns out all other noise that might occur. We utilized the free WiFi and found it more than sufficient. It is the rainy season and there was threat of tropical storms and/or hurricane while we are here. Despite the forecast, We still had many sunny days and very little rain. Mostly rained at night. Finally, we went on the advanced hike with Oswaldo. It is advanced because you have to use ropes for assistance in certain spots. There is about a half an hour of steady uphill walking. My 11 year old kids had no issue. Dont skip this. It was awesome. We swam in a waterfall.
Ala Wanderlust
From Tripadvisor
Default avatar 2020 30

"Amazing resort"

My husband and I stayed at Garza Blanca for our anniversary and we were not disappointed. The service was amazing from everytone we met. Starting with the the housekeeping, Sylvia made sure are room was perfect every time we left it! Sylvia went above and beyond to make sure our room was emaculant. We would also like to talk about the concierge service Jeane M. made sure we had reservations at any restaurants we wanted, she also made sure to help my husband with planning stuff for our anniversary. I can not thank her enough for all she did making this trip very special.We ate at all of the that were on property our favorite being Boca Dos Stk. Our server Daniel was amazing going over and beyond our expectations.
Karac763
From Tripadvisor
Default avatar 2020 20

"We had a very nice stay at Garza Blanca"

Positives: The view was awesome, the food excellent, the staff very friendly and always said hello. The grounds were well maintained and the shuttle, to take you from the bottom of the resort to most of the rooms, ran constantly. We never had to wait more than a minute or two. We greatly enjoyed our time here.Negatives: The concierge's told us three things, that any trained staff should have known, that were wrong. But lets mark this up to the resort just getting back up to speed. Not a big deal. The second item is more of a question/possible concern. We took the walking tour through the refuge with the resort's guide and a few other guests and it was very nice. But, we had two armed police officers with us. The guide said they were there to help anyone down the trail that didn't want to/couldn't continue. We never felt unsafe at any time during our stay as the resort is well guarded, but you don't need two police officers to help guests down a trail. You do need them if something happened in the past or something almost happened. But again, the resort itself is very safe and secure.
Teanua
From Tripadvisor
Default avatar 2020 42

"Service"

The food and environment are the best around. The service is AMAZING! We have been back a few times and every time its a wonderful experience! Abraham and Miguel were outstanding and made our evening! Highly recommend!
Jeaneeb2020
From Tripadvisor
Mazeyhunt

"Paradise"

The resort and its staff considered every detail. The rooftop pool is gorgeous, sunset views, attentive staff, excellent spa services. I recommend venturing into town for dinner. The on premise restaurants are fine but there are better options in the old town. The staff can recommend some excellent options and help with tease rations a s transportation. Quiet, peaceful, beautiful, romantic. A very special place.
Mazey Hunt
From Tripadvisor
Default avatar 2020 65

"Staff is stellar"

The staff is very attentive and friendly. Concierges Rosy, Jovana, Jennifer, and Alex made our experience great. The waiters at the rooftop pool were fabulous. The staff in general are always eager to make your stay as pleasant as possible.
Randyn Tracy
From Tripadvisor
Default avatar 2020 31

"Paradise"

Weve been to Garza Blanca several times but this stay may have been the best. We were celebrating my birthday and they upgraded us to the honeymoon suite - panoramic views of the ocean with a hot tub on the balcony. Truly amazing. Every need was taken care of by our concierge Orlando. Restaurant reservations, the spa, you name it. Orlando put on a master class in client service and was the highlight of our trip. Well keep coming back and recommend Garza Blanca to our friends because of employees like Orlando. Thank you!
Ryguy928
From Tripadvisor
Default avatar 2020 4

"Amazing resort, the best all inclusive and great staffs"

This was the one of the most gorgeous resorts we have ever stayed in Mexico. Luxury, excellent dining and top notch service. Pool and beach were peaceful and the views are absolutely breathtaking. A BIG thanks to Orlando Hoil. He is a wonderful and friendly concierge. He took good care us from day one. This resort is absolute paradise. Well definitely come back.
Kiml W7918 Gn
From Tripadvisor
Default avatar 2020 56

"Great service"

We stayed for 10 days and it felt like home! Great place to vacation with family. Service is great, Silvia made sure our room was always nice and cozy. Will definitely come back. Best experience at a resort 10/10 recommend.
Mayth R2