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Mexico Resorts reviews

Find out what others are saying about The Villa Group Resorts and why guests love each of our properties. We've put together a collection of reviews and testimonials from valued guests who have given first-hand accounts of their stay at our resorts in Mexico. Explore each hotel reviews to determine which best suits your vacation preferences or use them to inspire your own Mexico getaway at The Villa Group Resorts.

Puerto Vallarta Reviews

Our guests are having an amazing time on their vacations and are eager to share their experiences with others. If you're curious about the safety of Puerto Vallarta and wondering whether it's the right destination for your next trip, take a look at what our guests have to say.

Default avatar 2020 27

"Fun times and the best margueritas ever!!"

Loved the service by Edgar in the Wings Pub. He was very friendly and we had great margueritas. His service was excellent and he had great service. He also was also very attentive and happy to take pictues.

Lynnepatacairk
From Tripadvisor
Avatar053

"What a Hidden Gem"

This resort is a real hidden gem. From the onset the lobby is great and was recently refurbished. The resort itself is a little dated and so first impressions were a little skeptical. After needing to change room intially, Raul made this an easy and seemless service everything beyond this was A+. There are 3 heated pools offering ample room for even a fully booked resort. The temperature and heat was perfect and cleanliness was tip notch. Daniel was absolutely amazing for pool service, attention to detail, very polite and friendly and was always making sure we had what we needed. The poolside food was also amazing, very well cooked and great selections including a entire vegan selection. The food at the restaurants was also amazing, Jorge who wasnt always our waiter really went out of his way to look after us. Sandra who serviced our room was amazing too. These are just a few names but we had amazing service throughout and will definitely be coming back. Its clear to see many staff members have been working here for a number of years and I feel this is what makes the resort head and shoulders above the rest. Thanks for such a great vacation, we'll be back to see you all again

Tim Laidlaw
From Tripadvisor

"Wonderful Experience"

Had a wonderful experience at the concierge desk again yesterday. Thank you Monse and Ramon for your help and always being so friendly to us. And calling us by name when we come to ask questions. You guys truly make our time here special. Ken and Linda Opalko
Ken And Linda Opalko
From Facebook

"Great Service!"

Thank you for the great service. All the staff are very friendly, Alex at the front desk, Ramon and Fabiola from concierge were always greeting us with a smile. The resort is old but very well maintained. The pool temperature is just right, not to warm , refreshing and clean. Thank you for your hospitality, we will see you next time.

From Facebook

"Concierge desk is so amazing"

Irma at the concierge desk is so amazing. She has taken such great care of us. Booking reservations, greeting us by name! Always looking out for us. When we had an issue she took the time to ensure we were happy and content. Thank you Irma

Linda Opalko
From Facebook

"Fabulous "

Fabulous day at the pool & our waiter (Miguel) made me a “giants” drink for our WHL hockey team VANCOUVER Giants !!! He matched the colours of my hat - amazing man

From Facebook

"The hotel es super clean"

The best team in earth the concietge department Villa Del Palmar Centro especially Diego, Irma,,Monse,Iris,Fabi, Kenia, Martin etc all staff were good .the hotel have an excellent enviroment pleasent all the way and very safe which ths most important thing. The hotel es super clean and the maids are very good (verenice) please give these staff a very good prize/ evaluation.. Thank you to all Belkis R

Belkis R
From Facebook

"Great time"

We had a great time at the palmar. We stayed back in december for three weeks and liked it so much that we are back. The beach is great and the staff couldn't be more pleasant and helpful. Of special note the concierge Irma was especially helpful to us. She was there to help us book events and answer any questions that we had.

From Facebook

"Recommended "

This is a safe and friendly resort with all the amenities. Clean, quiet. Staff are very attentive. Recommended for families, singles and seniors.

Linda Scott
From Facebook

"Great option"

Pools are great. Resort is right on the beach. Convenient to local restaurants and grocery stores! Staff are very friendly! Non all inclusive is a great option because it encourages you to try different local cuisine.

John Elder
From Facebook
Default avatar 2020 8

"Excellent Family Resort with Even Better Service"

The pool has an awesome slide with great entertainment. Has options to for folks who want relaxing time without kids as well. Pool side service is super fast, accommodating, and friendly. Bryan is an amazing server who accommodated our needs. He's an excellent server and hope you guys get to experience your vacation with him at your service as well!

Leannevonv
From Tripadvisor
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"This is our favorite location"

This is our favorite location. We love the quaintness and Mexican charm of this resort. We much prefer it over the larger resorts. The staff is absolutely wonderful.

Koury Bankowski
From Google
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"Clean, friendly and things to do"

Great location & very good staff.

Maid service was very good.

Special thanks to Magali & Marcela

Irene Hartl
From Google
Default avatar 2020 2

"Great"

This place was great from the 1st time to our last time highly recommend this place. Great food and even greater service. Thank you Jesos and Edgar for making us feel at home. Great guys you have their Angel can't wait until our next trip.

Tony W
From Tripadvisor
Default avatar 2020 28

"Our yearly trip to Puerto Vallarta"

This is my seventh year at Villa Del Palmar.We always get excellent service.and look forward to coming back year after year. This year our personal concierge was Monse, she has been great to work with. I really can’t say enough good things about our experience.

Carrie W
From Tripadvisor
Default avatar 2020 35

"Another great vacation"

I’ve been coming for the last +15 years and it’s always been a treat. Thanks to Rodrigo, Angel and Fernando from the sports bar for all the great service. Also, thank you Georgina and Monse from the Members Concierge for always being there with a big smile and ready to help. See you all next year.


Jami R
From Tripadvisor
Jenpn5173jv

"Second time here, we love this place."

Second 10 day stay here. We enjoy the resort, it’s like our home away from home. Friendly staff, resort is very clean & charming. Beautiful, well maintained pool & beach areas. We rent a kitchen unit & buy groceries at shops nearby. Especially love the convenience of a market on resort property. We ate the sports bar three times! Shout out to Donovanne Rodrigo & GM Ricardo who treated us to a surprise on our last night! See you again soon!!

Jen P
From Tripadvisor
Default avatar 2020 61

"Guest"

A beautiful resort with a super friendly staff. Eriberto, Harlet, Carlos, Amir, Angelica, Etelvin, and Celestina were all so amazing. We spent a week here and we will definitely be back. 3 pools, great restaurants, and easy beach access.

Renee H
From Tripadvisor
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"Home away from home"

Great place to vacation, as a couple or as a family. Super safe, and if you only speak English you'll be fine. All of the Villa del Palmar resorts are nice, this one is very user-friendly and would be a good place to start if you haven't travelled much outside of the US. It's close to a lot of the stuff you'll want to do and see. They've really updated the resort, very impressed with all of the work they've done. Very nice, very safe beach, kids can go into the ocean without having to worry about riptides, rocks, etc. Very friendly, helpful staff--be sure to say hi to Irma at the Concierge's desk!

Jeremy Ahrens
From Tripadvisor
Arkyviv

"Great stay!"

We were offered this trip in a vacation package and our expectations weren't that high but to my amazement our stay was absolutely fabulous!!! Our room was perfect for two middle aged folks, king bed with a kitchenette, and the best part was, our room looked out onto the bay. The food was great and the drinks were pretty awesome too. Our cups didn't remain empty for long thanks to the wonderful staff. I would definitely go to the resort again and not think twice about it. Thank you Villa del Mar for a wonderful stay.

Arky Viv
From Tripadvisor
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"So nice to be back"

This was our third vacation spent at the Villa del Mar and it just keeps getting better. Our concierge Erma did so much to ensure our entire experience was unforgettable and the in house manager Diego still remembered my name from last year....great service.

Madmtnmike52
From Tripadvisor
Avatar070

"Vacation"

I had a great time here at Villa Del Palmar the activity coordinators were great! Very friendly and a lot of fun.
The food was good my room was ocean front and very nice also.
Activities team Monse, Kari, Alexia, Monica, David, Armando, Franco, Abraham, Sergio Coreo, Sergio acuticos, Carlos dj

Sheree Medley
From Tripadvisor
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"Very clean"

Super clean great place to vacation

Room are big

Every one is so nice

The grounds and pool are very well maintained

Spa is fantastic

Walking distance to malls shops and dining

Bus stop right out front to go down town

Shanem S3335 Rp
From Tripadvisor
Camjohn

"Had a wonderful time!"

My inlaws and I spent a week at the lovely villa del palmar resort in Puerto vallarta and we all had a great time! Good food, great drinks and a very friendly and helpful staff! Ray ann did a great job on helping us find our bearings, and alerting us of the many activities! There are many things to do in the area, both on the resort and nearby!

Camjohn
From Tripadvisor
Facebook avatar

"Another visit to almost heaven"

We had a 1st floor room by the pool. Exactly what we ask for and thanks to Claudia Camarena everything was perfect from day 1. Enjoyed the beach activities and the water aerobics on a regular basis. Loved the Mexican Fiesta and the members party was fun as usual too.

Wallace3731
From Tripadvisor
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"Outstanding:"

Girls trip, the most amazing week. I absolutely think we picked the best time to vacation and enjoy the beautiful weather and people. We had 7 days of rest and relaxation. The hospitality, was great! Everyone was so friendly and courteous.The location was easy to navigate, getting back and forth to the property was a breeze. We would especially like to thank Obler and Carlos for the tequila tasting, they were awesome! The breafast, was especially delicious and the waiters were great. Daniel, the poolside waiter thank you. Lastly, Gabrielle our room attendant thank you as well for your service. I will definitely return. See you all soon!

K W
From Tripadvisor
Avatar003

"Love this place"

We stayed here for 5 night-6 days. We LOVED this place. All staff members were so nice and friendly. The food was great, drinks were delish and the views are beautiful. Every visitor we met was so friendly as well, you could see everyone who was staying at this hotel was having a GREAT time. Every night the hotel does some sort of entertainment which was a blast as well. We will be returning for sure

I3999 G Njessicak
From Tripadvisor
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"Amazing week!"

This was my 1st visit. I have to share the experience was perfect. Check in was quick, rooms are big and clean and the staff very friendly and eager to help. I have to give a shout out to Victor. There have been few times in my life where I was completely wowed and Victor is now at the head of the class. His attention to detail for me was amazing. If you come here, reach and ask for Victor. He will make your vacation the best ever. I promise!

Dukeofgravitas
From Tripadvisor

"Good time"

It’s our second time in this resort and we are having a good time, friendly staff, special thanks to Monse, Diego & Martin, they are always willing to help. Looking forward to coming back

Denise Bailey
From Facebook

"Outstanding Staff"

Great location, outstanding staff- Diego is very knowledgeable, professional and a very nice person: Jose is simply the best bellman ever: Claudia is always extremely helpful and accessible: and Ernesto is fantastic on the beach. Absolutely no hesitation to continue to come here.

Thomas Green
From Facebook

"Exceptional"

This a great location, we come twice a year and as members we feel proud of the staff that you have. Ernesto our waiter by the pool is always friendly and kind. Jose the bell boy always giving us a great welcoming at the entrance. The concierge Diego , Martin y Monserrat always ready to make our dinner reservations outside. Exceptional staff.

Kathy Green
From Facebook
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"The best vacation!"

Best vacation I've ever taken. Coming back asap!

Amanda Davis
From Google
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"Great location"

Small resort that caters to people who want to cook for themselves as well as good restaurants. Great location, close to Malecon and other shopping

Caroline Martin
From Google
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"Garza Blanca Reserve"

Garza Blanca Reserve in Puerto Vallarta does not disappoint. The pools are so great that I didn't mind that the beach was rockier than expected so we just hung out at the pools all day. All staff are so friendly. When they couldn't get our ice maker in the refrigerator to work, they brought us a brand-new refrigerator! Who else does that? We did not do all inclusive, but prices were reasonable and all the food is delicious. The guides for the hikes and the kayaking are very knowledgeable on the plants and fish you may encounter. Book your trip today!
Sheena Arndt
From Tripadvisor
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"Garza Blanca, the best of the best"

Best Hotel in the bay, excelent Food and amenities. The price is worth It, great suite, love it. We are a family of Puerto Vallarta.
Narbel
From Tripadvisor
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"Solo Birthday Vacation"

The service was outstanding and friendly from the moment I entered the resort until the morning I departed. The resort is an easy 40 minute ride by car from the airport. Everyone was very knowledgeable with any questions, and I never felt rushed. The bracelet I wore and handhelds the staff used made logging things to my room hassel free.The entire resort was a beautiful combination of landscaping, ocean, and natural forest. Every part of the resort was clean, and the rooms were well appointed. I stayed in a junior panoramic suite, and they bed was very comfortable, as was the balcony hammock. The entire resort is walkable but there is also a trolley which makes stops every 15 minutes for easy transport. There are lots of activities to do at the resort which are included in your stay, and an itinerary is provided each night for the next day's activities.Food and drinks were incredible at each restaurant, especially Karuma. The spa was wonderfully relaxing, and the shops at Terra Luna Gardens were a nice addition.I am already planning my return trip with family due to the wonderful experience and beautiful location.
Sheena G
From Tripadvisor
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"Incredible stay for a family"

I cant recommend Garza Blanca enough. My wife and two daughters (5, 3) have been here twice. Once in November 23 and again in May 24. Were already planning on coming back later this year or early next year. The resort has incredible amenities from on site restaurants to an awesome spa to a kids club. They also offer babysitting services with completely vetted babysitters and the price is not unreasonable. We usually stay in tower 4 in a 2-bedroom suite. It is stunning. The rooms are huge and well appointed. The fridge is fully stocked with sodas and beers that are restocked daily. Pro tip: if you have a baby who still sleeps in a crib, you can request a crib and we set it up in the standalone bathroom so its quiet and dark for a baby to sleep. Hiroshi and Noi are fantastic restaurants. The only catch is that theyre in mousai so if parents want dinner, youve got to hire a babysitter or use the kids club program that runs on Wednesday night through Saturday night 5pm-10:30pm. Regular kids club every day is 10am-1pm and 2pm-5pm. I spend a lot of time talking about the kids club in this review because it really is the shining star of the report experience because it allows parents to have some adult time. Its also something our older daughter really enjoys. They always have fun activities scheduled and the people who work in the kids club are just the nicest and sweetest people you can imagine. Note that the kids club is allowed for kids at least 4 years old. The staff at the kids club during our most recent trip were Adalid, Emma, Nancy and Heysel. My older daughter absolutely loved them and I knew she was in great hands. They were just so kind and patient with the kids. The last thing I wanted to mention is that our housekeeper was incredible. Our housekeeper for the whole trip was Marisol. She always left our hotel spotless and everyday left cute stuffed animals and surprises that made everyday extra special for my kids. The location of the resort is also a huge plus. Its only 15 minutes to the romantic zone so you can still take trips to the malecon. Just a tremendous experience here every time. If you try it you wont regret it.
Silva Legacy
From Tripadvisor
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"Gracias Hotel Mousai!"

Hotel Mousai is a gem! Even though we often feel we should try a new experience at another resort in Puerto Vallarta, we keep returning back to Hotel Mousai. On this visit, Diego our Butler provided top-notch service the minute we checked-in. Although we had made our dinner reservations prior to arriving, we realized we desired to change the time because our flight had been delayed by a couple hours. We wanted to hit the rooftop infinity pool before dinner. Restaurants like Hiroshi can be impossible to change reservations because of its demand. Diego accommodated our dinner schedule, and assured us to leave our worries behind. Throughout our stay he also made sure our refrigerator was stocked with our favorite beverages. Thank you Diego for making our stay a very pleasant experience!We also enjoyed our salsa lesson with Ronni! We have taken salsa lessons before, but Ronni had a unique teaching approach which will improve our appearance on the dance floor.We look forward to returning back to Hotel Mousai!
As853
From Tripadvisor
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"You have the greatest manager at the Blanca Blue AM, Elaine."

The manager, Elaine at the Blance Blue am restaurant made our experience so much better. Our check in experience was awful and then had low hopes for this hotel. However, Elaine made us feel special and at home. Her attention to detail and warm smile changed our whole experience. The waiters: Alex, Marco, Javier, Omar and Andres were also wonderful and very helpful. Their kindness, efficiency and warmth made our experience enjoyable. This is the kind of service we had hoped for and thankful that Elaine and her staff were there. Thank you!
Julie D
From Tripadvisor
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"A wonderful experience"

Our stay at the Garza Blanca was absolutely amazing! All of the staff were super attentive and extremely friendly. Special shout out to our server Roberto Gallardo, he made every experience at the pool a blast. We will seek him out on our next trip for sure! There are a bunch of high end restaurants to pick from and there is something for everyone. The rooms were great and always super clean. Highly recommend staying at this resort, they take great care of you. We will be back!
Kyle S
From Tripadvisor
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"Excellent room service and beautiful views"

During our visit to Puerto Vallarta, we had the pleasure of staying at the Garza Blanca resort. We would like to commend Alma, who was in charge of cleaning our room, for the exceptional job she did. Every day, she ensured that we had fresh towels and sheets, and that our room was spotless. Her attention to detail greatly enhanced our overall experience.
Paksar N
From Tripadvisor
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"Heavenly Bliss!!"

My wife and I visited Garza Blanca April 23-30. Our accommodation was an Ultra Junior Panoramic Suite with oceanfront view. Just as others have commented during their reviews, both of us did not like the layout of the toilet, since it left no room for privacy, other than this the unit was luxury at its best. The room service was prompt when ordering food, as was their daily room cleaning service. Pool service was quick and efficient with food/drinks. As far as food is concerned, we thought it was hit or miss. We felt that the resort should have a restaurant geared solely toward seafood. And that they could add a swim up bar, as well as a cafe providing coffee and pastries throughout the day. Transportation on the trolley from Garza to its sister resort Moussai was very efficient. Overall we were pleased with our visit and look forward to a return in the near future!!
Lugran76
From Tripadvisor
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"Fantastic service, great food and amazing views!!"

Family vacation to celebrate our Dad's 84th birthday. Everything was excellent!! Breakfast at Bocados was the best and the team (Alan, Beto, Arturo, Gio, Carlos, Noemi and Jorge) catered to our every wish! The suites were luxurious and had all the amenities. Highly recommend this resort and I can't wait to return.
Evelyn A
From Tripadvisor
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"Honeymoon trip"

The resort is beautiful, the views and the service are top notch. We ate at Hiroshi and had Diego Silva, Miguel aley, and Alejandra and they made our sunset dinner a whole experience. 10 out of 10! Look forward to coming back for another great trip!
Larry S
From Tripadvisor
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"Very relaxing stay"

Amazing service and staff. Everyone here is so polite, accommodating and ready to make your stay memorable, particularly pool staff like Christian and Rey. If you want to relax and get pampered, this is your place. Panorama views from your room are spectacular. Food is really good in general, but falls a bit short from great, particularly the steakhouse. Nice pool and sandy beach area, but you would need water shoes as there are lots of rocks as you get in the water. Not really for swimming. No beach volleyball either which was a bummer for us. All in all we really enjoyed our stay, but fell a notch short of great.
Javier G
From Tripadvisor
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"Excellent resort"

My wife and I spent our 25th wedding anniversary here. We were unsure what to expect but were universally impressed with the resort. The staff was always extremely friendly, courteous, and helpful. The rooms are beautiful (we stayed in an "Ultra Corner Suite South" room) and very large with two seating areas and wrap around deck with hot tub. For such a large place, the food is of the highest quality and offers a wide variety including room service breakfast to rooftop lunch to elegant dinner. We opted for the all-inclusive option and it did not disappoint. The service was always generous and speedy whether it be for food or drinks, no matter where you are in the resort. They take care of every aspect of your comfort and do it warmly. We will return soon.
David 8423
From Tripadvisor
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"A beautiful and luxurious stay at Hotel Mousai"

We stayed at Hotel Mousai for 9 luxurious days and did the all inclusive package. It was worth every penny because everything was exceptional! The service, amenities, room, views, food and drinks at ALL the restaurants were SUPERB! Also, having an adults only section at the rooftop was a great option to have. A special thank you to Lilith for being so warm, professional and kind to us during our stay and making my birthday extra special. Ivan, Omar and Greta were all very personable and lovely to interact with every time we saw them. All the staff were wonderful to be honest. Something to note about the beach: I highly recommend you wear water shoes at all times swimming at the beach because I cut my foot on a rock swimming in the allocated part of the beach. Not even five mins later, another patron cut his foot in the same area. Javier was very prompt and kind attending to my injury, thank you. Things happen and it didnt damper my trip or experience but I definitely think signs need to be added to make people aware. I noticed on g00gl reviews people were complaining about locals using the beach on weekends, and they should be ashamed. The entitlement of some visitors complaining about folks enjoying the beach in their own home country truly baffles me. Locals are entitled to use the beach with their families. It actually made me very happy to see them spending quality time with their families and friends. People need to get off their high horse and be respectful to locals when visiting other countries. Overall, I highly recommend this luxurious hotel and would visit again. We stayed in the South tower and loved everything about it. Getting the ultra suite rooms which offers a concierge, turn down service, hot-tub and a hammock on our balcony was worth it!! Thanks again Hotel Mousai for making this bday trip a memorable one.
Yellowmagnolia
From Tripadvisor
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"Kids Club Fiesta!!!"

Kids club was the best!!! Emma, Adalid, and Nancy were so patient with our two boys. They couldnt wait to go back everyday for trolly rides, movies, hiking, face painting and video games! Allowed us parents time to enjoy a few hours by the pool during the day and go to adults only dinners. #lifesavers
Ryan R
From Tripadvisor
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"Mariana Lima -legend"

Mariana was our housekeeper for the duration of our stay and she was absolutely exceptional! Our place was always spotless after she left.
Ryan M
From Tripadvisor
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"Mariana Lima the shining star"

Mariana Lima is the absolute sweetest, most helpful, we love her!! Thanks for such an amazing experience. Will be back again and again and she better be with us.
Joseph F
From Tripadvisor
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"MAGNIFICENT, LUXURIOUS, SPECTACULAR!!!"

We just returned from a an amazing trip to Hotel Mousai in Puerto Vallarta, Mexico. The Hotel Mousai far exceeded our expectations!!! We knew the moment we arrived, we were going to be in for great extravagance and pampering! The views of Banderas Bay were so stunning and mesmerizing! We made reservations for dinner in advance of our trip and dined at NOI Ristorante Italiano, DAO Contemporary Chinese Cuisine, Hiroshi Japanese Cuisine, and Bacados Steak House and Grill. We enjoyed wonderful breakfasts at The Terrace and Bocados and we enjoyed exquisite lunches at the North Tower Rooftop Infinity Pool. The staff in every area of the entire resort was warm, welcoming, courteous and enthusiastic! The food absolutely amazing and delightful. We will definitely be returning!!! Our trip couldnt have been better!!!
Roger T
From Tripadvisor
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"Best resort Ive tried in Cancun"

The staff makes the experience so memorable! Jorge, Hugo, Javier and Izmael at the rooftop bar made our stay so fun they are amazing. The food is incredible and the presentation is amazing. The whole resort is so classy and luxurious I will never stay anywhere else in Cancun!
Sarah S
From Tripadvisor
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"Amazing staff-amazing views!"

The staff at Garza Blanca are the most amazing people! Everyone greets you the moment they see you! Our room attendant Marisol Lopez went above and beyond and made us feel so special. The beds were amazing, and the view from our room (4111B) was absolutely breathtaking! Cant wait to visit again
Crystal B
From Tripadvisor
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"Loved this luxury experience"

We were happy. Friends recommended us to book this place and so glad we did! Veronica in house keeping was exceptional. She always spoke to the kids in Spanish which was great practice for them. She had a big warm smile every morning. Tito was outstanding! A man who wears many hats at the resort. The best for us however were his guided hikes. He gives a cultural experience with humor and compassion. I highly recommend the hikes. Super safe with police security. They are challenging but super rewarding especially your waterfall hike with a dip on the river! Its a must do. We took our 11 year old and 3 year old. It was difficult for the 3 year old but made it work. Tito saw us later in the week by the pool, went above and beyond to find a spot for us. Bonnie at the front desk coordinated a private chauffeured tour. I am so glad we ventured out to some small villages in the area, visit the bazar, old town and the boardwalk. All with our private tour. The food onsite was so good! The service was fast and always with a smile. We brushed our teeth with the many bottles of water they provided to us. Our room fridge was fully stocked with an arrangement of beers and sodas, which was so nice!! Maybe one of the no eats touches of the resort. Yes, we tip happy to do so as these employees hustle all day long in the heat, have perfect English and really make you feel good.
Noorikh
From Tripadvisor
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"Amazing resort"

Just spent a week in complete paradise with large family group. We cannot honestly think of one bad thing about this trip! Garza Blanca had incredible staff, food and accommodations. My kids absolutely loved it! Would highly recommend!! Id give it 20 stars if I could!
Maureen M
From Tripadvisor
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"4 night family trip to Paradise"

Incredible stay! My family recently did an all-inclusive 4 nights stay at Garza Blanca in Puerto Vallarta. The resort was beautiful and well kept. The food at all the restaurants was delicious. All the staff were friendly and helpful, and our kids absolutely loved the kids club! Adalid, Nancy, and Emma were so great with the kids and took such good care of them. Thanks for a fantastic experience!
Adventurer405825
From Tripadvisor
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"Paradise"

Absolutely beautiful hotel. All the food was amazing. Diego Silva and Miguel alley at Hitoshi were stellar servers and even gave us a special dessert the last night. Everything was clean and the all inclusive was so worth it. Well most certainly be back.
815madisont
From Tripadvisor
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"Great staff! Great experience!"

Its truly the staff who go above and beyond and make this such a wonderful resort! Dinner at Noi was great and Hiroshi never disappoints. Shout out to Luis in the spa. Ricardo in the lobby, Ernesto, Greta, Ricardo and Marcelino at the rooftop, Irving and Diego at Hiroshi and so many others! Was also wonderful to meet Cecilia! The Menu at Baco Dos has improved and service there was also wonderful. The musicians during Latin Night were amazing!!
See Chris Jetset
From Tripadvisor
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"Great Vacation"

Truly a 5 star experience. The property was beautiful and had lots to do. The all-inclusive experience was absolutely worth it given the high quality of the food and service. We were so blown away by Hiroshi (the japanese restaurant) that we ate there twice! A special shout out to Diego Silva and Ruben Santana for the incredible service both nights we dined with them. Would also highly recommend the spa - our massages there were the best wed ever had.
Nica L
From Tripadvisor
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"Hiroshi"

Diego Silva and Ruben Santana from the Hiroshi team are the best in the business. We had to visit that restaurant multiple times during our stay because of the amazing food and service
Liam M
From Tripadvisor
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"Excellent service"

Excellent service!!! Alejandro, Franco and Nohemí treated our family great and accommodated our big party; and last minute additions, all our requests. Everything was great. Fantastic views as well. The taco roll was the best!Thank you, well come back!
Strategy S
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Tremendous Service Aley/Diego/Samai"

I visited the Hiroshi restaurant and the service from Aley and Diego the waiters and Samai the hostess was nothing short of tremendous. All very welcoming, food came out in a timely manner with a smile on their face and couldnt have done anymore for me and my girlfriend. Our experience was excellent, the food was exceptional but the service played a big part, thanks again to you all.Gary
Daydream55275531592
From Tripadvisor
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"Mousai Puerto Vallarta, Amazing"

What a hotel!!! . Starting with our arrival with Ricardo Leon (Bell Boy) was amazing! Then our concierge Emily was a super star making us feel special! We had a meeting with Abraham and he was truly genuine paying attention toour needs. the food was amazing. Starting with Daos, amazing chinese restaurant. Jose was an amazing server, the food and cocktails were amazing! loved the catch of the day steamed! the mongolian beef great also. gyozas, wontons etc. Then we tried Noi Italian Restaurant and Noe was fantastic! Loved the Ribeye, Ravioli, the wine, the flamed dessert! We followed with Hiroshi, the Tako Roll and the Maguro rolls! the tostada de atun and the hamashi Sashimi! Franko and Alei were incedible! the Rooftop is unbelievable! Alan take care of your lounge chairs and umbrellasto get protection, Then Angel, Ignacio and Mateo were amazing taking care of our cocktails and food. the nachos with cheese were amazing, the Jicama tacos, the tuna tartar and the Huachinango Sarandiado. Fresh fish that they prepare right there in front of you at the grill! Amazing!
Carlosec429
From Tripadvisor
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"Great dinner experience at Hiroshi"

Dinner at Hiroshi was phenomenal. Thanks to Samai for the warm welcome and thanks to Aley and Diego for the excellent service and top shelf recommendations. Diego knows his tequila - lots of fun trying out his favourites. Great night out, great team of staff!
Michael O
From Tripadvisor
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"Excellent"

Diego Silva and Miguel Aleta the Hirsohi team had 5 star service. We would definitely recommend this place to eat couldnt ask for better service. They made our experience well worth it and we will come back for sure. Cant wait the sushi was delicious.
Katie W
From Tripadvisor
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"I'd give it 6 stars if I could!"

My husband and I planned a last minute getaway to Puerto Vallarta the first week of April 2024. We could only do a 3 night trip so we wanted to do an all inclusive and our main goal was just relaxation. From the minute we arrived at Mousai we were blown away! It is a bit outside of town (about 40 minutes from the airport) but we loved the beautiful jungle that was the backdrop for the stunning property. The gentleman at the valet were so welcoming and helpful. We arrived early (around 12:30) so our room was not ready yet but the front desk got us set up with our passes so we could use the all inclusive upstairs at the pool while we waited.Pool/BeachWe spent most of our time at the rooftop pool on the South tower and had a great experience. The view is amazing and the temperature of the pool was perfect. The service was also great. From the minute you arrived at the pool they set up your loungers to your comfort and began by bringing you drinks or anything else you needed. I was pleaseantly surprised that on each day there were always pool loungers available...no need to get up early to race to the pool for a spot. Our server Ignacio was amazing and really made our time at the pool amazing. We did go down to the beach and to check out the pools below at the sister property and the beach and pool were nice but we preferred the adults only aspect of the rooftop pool.FoodWe were a little hesitant to book an all inclusive because in our past experience the food typically isn't great. We were very pleased with the food overall. We ate at the Steakhouse, the Italian Restuarant and the Japanese restuarant. They were all very good and had plenty of excellent choices on the menu. I was also very impressed by the level of cocktails they served...each restuarant had a creative curated list of cocktails to try. We also had breakfast at the Steakhouse and the Terrace twice and the breakfast food was amazing as well. I loved that they had a smoothie menu at breakfast. RoomI typically like to stay at high end resorts and the room at Mousai blew me away. We had a corner suite on the 5th floor of the South tower and the views were stunning. We were greeted with jungle views walking into the suite and then a wraparound ocean view on our deck. The jacuzzi on the deck was the perfect addition to the room. Since there really isn't much night life to speak of at the hotel we enjoyed coming back to our room after dinner and relaxing on our deck and hitting the jacuzzi. I'm not a great sleeper at hotels and almost always dislike the comfort of the bed and pillows and I was amazed at how comfortable and cozy the bed was. I dare say I slept better at Mousai then at home. The room was really perfect in every way. SpaI enjoyed the hydrotherapy circuit and the massage at the spa. Very relaxing and I felt the price was reasonable for a hotel massage especially since the hydrotherapy was included.When I was researching hotels for this trip and saw so many amazing reviews for Mousai I really thought they might be paying people to write the reviews but I can assure you the property is that good. The only negative I can think of is that there aren't a ton of activities and/or nightlife so if that's what you are looking for you may be dissapointed. If your looking for relaxation and top tier service then Mousai is your place. I've been back less then a week and I'm already looking at prices to return in September.
L7018 S Zloric
From Tripadvisor
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"Paradise is waiting for you!"

Amazing resort with beautiful rooms, pools, beaches, and Terra Luna is magical. Our entire family enjoyed all the resort had to offer, but especially delighted in just relaxing. The service was 5 star, but not over the top. Very comfortable. Their team obviously takes great pride in working at the hotel. Highly recommend this resort!
Kristen K
From Tripadvisor
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"Best experience on our spring break"

Nice rooms, best service, we stayed here for 5 nights with the family. The kids had a good time. Booked excursions from the hotel. Room service was very good. Food was amazing in the restaurant and poolside. Will serenely come back next year for sure
Eugean H
From Tripadvisor
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"Excellent "

Great stay loved the service and food was great also !! For breakfast I recommend Bacado's Javier , Alan . Carlos and Tonio were amazing ... give them 2 up .. the whole experience was great .Will def be back soon .Javier what ever we wanted he would go and get it for us .. he was very sweat and attentive..
Amdiak L
From Tripadvisor
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"Garza Blanca kids club"

Usually my kids do not like to be in kids club. But here at Garza I could not get them out. Rich and different program for every day of the week. Super good and friendly staff. They make it very easy at check in all the way toncheck out processThank you
304anatolyk
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Awesome, awesome, awesome stay"

I came here with my daughter. We wanted to stay at an adults only all inclusive for her spring break. The crowd here is all couples so keep that in mind when choosing to stay here. Despite that our stay was beyond enjoyable. Everyone was having a great time getting to know us and vice versa. We spent five glorious nights at Hotel Mousai in the North tower ultra room. Our views were breathtaking and the room was huge and technologically advanced. Loved the bidet. We didnt do any activities because our goal was to relax at the pool everyday working on a tan, hit the gym, and eat good food and we did just that. Facilities were clean everywhere. Food was excellent at every restaurant. We didnt try the steakhouse so cant speak to that. The staff here really elevated our experience. Omar at the pool was awesome. Everyday we looked forward to seeing him and Guillermo for a great pool day. Always smiling and working very hard to make sure we were happy and everyone else around us. Our butler Diego was very kind and helpful with anything we needed. He would reach out to us throughout the day. I am really bad at remembering names so I wish I could say who else really made our stay amazing but honestly everyone was great. Our room was always cleaned perfectly and loved turn down service and those chocolates at night. There were so many unexpected small gestures towards us that made our trip special. I highly recommend staying here. Puerto Vallarta is a really great destination for those seeking perfect weather during late March and early April.
Mandy G
From Tripadvisor
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"Amazing experience and relaxing place with great staff and great views!"

This place does not disappoint. From the views to the rooms to the staff and the food. All of it was very very good. Recommend this location as well. We do hope to come back again in the future. If we had to pick our favorite restaurant is Noi. Many choices for many different restaurants here.
Patricia M
From Tripadvisor
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"Beautiful Resort/ A few things could improve"

We had a wonderful four day/four night stay at Garza Blanca Puerto Vallarta. We have traveled to Mexico many times and this was our first time to Garza Blanca. We chose GB based on the reviews and ratings when we booked our vacation. We found it to be a gorgous resort with high end amenities. We had a two bedroom/ 3 bath, ocean front room with a HUGE veranda overlooking the ocean with a beautiful hammock. Sonia was an impeccable housekeeper and took such gracious care of our condo. Meticulously clean condo, comfy beds, nice bedding, full kitchen, TV's and wifi in every room (don't pay for premium WiFi - it makes zero difference in speed or quality). The grounds were stunning and well maintained. We loved the trolley services that ran very frequently to get you to the different parts of the resort. The gym was high-end with everything you need for your fitness routine. Weights, cardio, separate studio - all overlooking the ocean with panoramic rooftop views. * If you aren't staying at that hotel it was a bit time consuming just to get a workout in. The few drawbacks we didn't enjoy were the salespeople (aka "Concierge") hounding us from the minute we arrived to the hotel. We got there at 1 PM and couldn't check in to our room until 4 pm. We waited the entire afternoon to change our clothes and relax and put our feet up. During that time, we had a hotel salesperson showing us the map of the resort grounds and the different amenities and activities. Next thing we knew we were being given a sales pitch to sign up for a free breakfast and learn about buying into their resort properties "Club" membership. We felt like we were being pushed into doing something we had no intention of doing on our short vacation. We should have said no from the beginning, as they kept tracking us down on the beach, in the elevators, everywhere we went, trying to get us to sign up for the "free breakfast" and "sales pitch". We just wanted to relax and enjoy ourselves for a few days and felt we had to dodge the concierge sales people.We did not do the all -inclusive, as we knew we wanted to venture out and try other places. It was hard to find other food and access to other areas of PV as it was farther away from everything. The gift shop was tiny and offered very little, and the deli up in the TierraLuna plaza was cute and offers Starbucks drinks and small sandwiches and smoothies. That was a lifesaver for us and our teenagers. The saved lounges for "members" by the main infinity pool felt very excluding. It created a barricaded feeling around the perimeter of the entire pool, so we opted for the beach every day instead. There is a second, quieter pool up the hill at the other building, but it was shadier and we didn't go up to that one. Very pretty views and sunset at the beach, nice lounges and umbrellas and very friendly wait staff with full menu and drinks. Smaller beach and a bit rocky. If you're looking for a long walk on a beach, you won't find that here. The entire staff was very friendly, attentive, professional and polite. But there are a lot of things lacking that a resort of this caliber at this price should offer its guests, and not push real estate sales on vacationers unless they inquire. All in all it was a wonderful time and gorgeous resort, but a few things we wish we would have known prior to our vacation.
Jane B
From Tripadvisor
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"Best experience"

Excellent service, beautiful amenities! I cant say enough about the fabulous way we were treated here. Best time ever! Luis at Dao was very warm and helpful! Luis at the spa gave the absolute best massage Ive ever had. Alan, Ignacio, and Mateo at the south tower pool were the best!
Jeff S
From Tripadvisor
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"Gorgeous Hotel"

One of the most beautiful resorts! The rooftop pool is overlooking the ocean. There is so much greenery and beauty all around! You feel like you are in a jungle. Cant recommend this place enough! The people that made our stay even more enjoyable are Ignacio, Mateo, Luis, Ricardo, at the South Tower! They would go beyond to make sure we had everything! Rosie and Emily at concierge were amazing in giving us recommendations as well as make our reservations. Do not miss the spa, as it was the highlight of our trip! Esther was truly the best! If you want a deep tissue massage, she is the person to ask for! Thank you to everyone at this hotel, and sorry if I missed anyone! Hope to be back again!
Sara K986
From Tripadvisor
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"Clas Azul Tasting with Daniel"

Hotel Musai is beyond beautiful. We arrived two days ago and have enjoyed everything we have had to eat and drink. Today we did a tequila tasting experience poolside with Daniel and it was beyond my expectations. We have done these type of activities before but Daniel shared our love of fine tequila and shared with us his knowledge and passion for good tequila. We had three types of Clas Azul, a tequila cocktail and accompanying appetizers. Daniel was very engaging and made the experience fun for the five of us!
Paula D
From Tripadvisor
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"Another Excellent Experience !!!!"

We've been members here at Mousai for a number of years and enjoy our trips every time we come. Ernesto and Lilith our butlers are super helpful and attentive of to any of our needs. At the pool side Omar Salvador, who is fairly new at the hotel, went out of his way to make us comfortable and provided excellent service. I look forward to seeing him on our next visit. Very nice young man. The pool staff in general at the south tower are stellar. Guillermo, Ramon, Diana all great. It's a pleasure interacting with them. The food experiences are never disappointing. I love having breakfast in the room on the deck overlooking the ocean. My only regret is that I can't eat more. If you're looking to have a very relaxing experience with service that is exceptional this is the place to go. The facilities are excellent, the rooms perfect, love the dip pool on our deck and the staffs attentiveness and wanting to serve any and all of your needs is refreshing. Can't wait till our next trip.
B H
From Tripadvisor
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"Another great stay"

Another great stay at Garza Blanca. This time in the Honeymoon Suite which was very lovely, ocean front on the 6th floor. Besides the amazing views, the best thing about this place is the service. Special thanks to Christian for helping with chairs at the pool and being a great guy to talk to along with great service from Oscar and Juan Suarez poolside. Angel at Bocados took great care of us. The groundskeepers and cleaning staff also do an amazing job to keep the resort beautiful. Always hard to leave such an amazing place, but we will be back...
Trip622715
From Tripadvisor
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"Wonderful vacation"

Thank you for the wonderful experience!! From the time we checked in we were welcomed with a smile and people that are truly happy. We spent a lot of time on the beach enjoying wonderful service and smiles with Roberto Gallardo!! He was always there at the right time with a smile to help. I also want to thank Javier (with the safari hat) for always being on the beach keeping things in order!! Javier would just show up out of nowhere, handle the issue, asked everyone if they are having a good time, and he was gone again. We cant wait to come back in August!! Thank you again for the wonderful time!!
Rudy R
From Tripadvisor
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"Heaven on Earth"

Wow!! What an incredible place!! We have a 4 year old and a 6 years old and we had the best time. The kids club is amazing, it gave my husband and I the opportunity to have dinners in private while the kids went to their private dinner with other children. These people go above and beyond to make you comfortable. The food is always fresh and the presentation is immaculate, especially at the adults only restaurants.Very clean and they provide all necessities such as, toiletries, robe, slippers, etc.Last but not least I would like to mention the manager Elaine, the waiters Mario, Humberto, Alexis, Javier, Andres and Omar at Blanca Blue for taking care of all our needs. Constantino is also one of our favorite servers, friendliest person ever. To all, we thank you and we will gladly return to this heavenly place.
Dana Vali
From Tripadvisor
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"2024 Birthday Vacation!"

This was our 5th year staying at Hotel Mousai and it has been amazing every year. We share our vacation with friends who love this place just as much as we do! The staff is incredible and make us feel so special. We would like to give a shout out to Ernesto, our Butler who has become family to us and always takes care of our needs. Rigo, the pool manager's service is exceptional and he is so friendly. The pool team is and has always been tremendous in their service and would like to compliment Alan and Vianey our pool concierges; Ricardo, Marcelino, Eduardo, Mateo, Ignacio, our pool waiters. We have also known Gustavo, NOI Manager, for 5 years and every time we see him he is so friendly and professional. We look forward to our vacation every year and can't wait for 2025 to see everyone again!
Karla F
From Tripadvisor
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"Kids club experience"

Everything was amazing at the resort. Food, staff, pool service. Definitely Highly recommend kids club the girls there were amazing with all the different aged kids. Nancy, Heysel, Emma and Adalid thank you for giving my son a great week. He couldn't wait for kids club to open everyday at 10 and stay till the very end. You ladies have been wonderful and made our vacation more enjoyable.
Katie C
From Tripadvisor
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"Great stay for Spring Break."

Would really rate as 4.5 if I could. pleasant stay for four nights over spring break at the all inclusive rate. Never stayed in PV, have been to Mexico Yucatán Peninsula many times. The hotel is beautiful and new. The decor may throw some off but I thought it was well done -- think 80s chrome and mirrors vibe with flavors of art deco and Hard Rock hotel. Large Black and white shiny ceramic tiles in lobby with large plastic chess piece decorations. Multimedia paintings on walls, large an abstract print wall coverings. It all seems to work. The hotel is a two tower type affair. Lobbies spacious and inviting. Property on the hill across road from beach so very steep drive. There are plenty of provided shuttles and no body walks so that isn't an issue. Rooms very spacious and well appointed. Hot tub and hammock on very large balcony. Very spacious bathrooms. Stayed at Hotel Xcaret which is a very high end property and the rooms here are better. Service very attentive. Food good -- several on site restaurants -- Hiroshi (Japanese) , Dao (Chinese), Bocados (steak). Hiroshi best overall for us in terms of food quality and service. Best part was getting AYCE of fresh thick fish slices. Rest are decent. Deserts across the board quite good. Bocados had a few misses in terms of steak appearance and serving what seemed to be canned corn but taste was good. However the view from Bocados was the best in terms of balcony over looking the bay. Staying at Mousai also includes access to Garza Blanca hotel down the hill which has a beach and if you are all inclusive includes all the food and beverage there too. Trolley runs from very early to very late every 10 min. You could walk -- the down would be fine-- but very steep uphill coming back. We very much enjoy all inclusives but this works a little different. Because this is an all inclusive option at a regular hotel you still have to sign for everything. And even though tipping is supposed to be included there is a line for "extra gratuity for exceptional service " which one waiter tracked me down for when I didn't include it. I find that very annoying as it is clearly stated that tax and gratuities are included. Seemed expected to me.
Mark C
From Tripadvisor
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"Nice vibes"

Great place to stay and unwind. Food, service and overall vibe was excellent. Carlos our personal butler was also phenomenal. Weather this time of the year is perfect. Not to hot not to cold. 75- 85 all around. Can't wait to come back!!!!!!!!
Edmond M
From Tripadvisor
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"March spring couples trip"

What a wonderful kick off to an early spring. A long weekend stay at none other, Hotel Mousai with some of our best friends. It was their first visit and they were SO impressed. To say its our favorite resort is an understatement! We continue to come back time and time again and write a review for many reasons. First off, the resort itself is perfect! It is set in the most beautiful surrounding, it is pristine, clean, the decor is amazing and modern and the service is over the top. Did I mention how fantastic the food is? Weve come to Hotel Mousai and stayed several times at both the North and South Towers. You cant go wrong when you book the ultra room as having a personal butler is wonderful. We have been lucky to request Carlos Ramos as our butler the past 5 visits. He is an amazing human being and we love love love him! He is incredibly professional, friendly, his attention to detail is insane and he continues to surprise us. From the daily almond milk lattes at 7:30 am, turn down every night and making sure our room was clean everyday at the same time with extra towels was so nice. Fresh fruit and bubbly was a very nice touch- Carlos youre the best!!! This trip, we decided to book the Master Suite. Im not sure how I can travel to another hotel room after this stay-its an incredible suite. A must have for a special occasion. As always, some of our favorite people are still @ Hotel Mousai. Gustavo, manager at the Italian restaurant, Noi always goes out of his way to give us a hug and say hello. The new chef is fabulous. The pizzas, pear salad, fish of the day and pasta were perfect especially after flying. Dont forget to get an Aperol spritz at the bar in the lobby. Ask for the rooftop chef, Marco to make a special Mexican BBQ now on the rooftop menu- its veggies, chicken, streak, shrimp, octopus and risotto- perfecto. The best nighttime crew on the rooftop is for sure Ricardo. Hes been there a few years and he remembers your drink, hes funny and SO fun to hype up the night. Marco is amazing as well with great service and all the bartenders. Allan helped us with our seats everyday and Matteo is our favorite during the day. The daytime menu is so yummy and you can never have enough watermelon fresh cocktails. Lastly, dont forget Hiroshi. Ask for the crispy tuna and for a great experience, request Alejandro and Reuben. Please check out Hotel Mousai. Youll never stay elsewhere in Mexico. Its only going to get better as they expand and of course, more popular and busier. Its our happy place and we will be back this summer. We dont have a timeshare with Taffer but we have been to Hotel Mousai and the Garza Blanca properties with family & friends a total of 18 times. This shows how wonderful the resorts are.
Shannonnieb917
From Tripadvisor
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"Excellent Diego Marg"

Diego Marg was very attentive to our needs and great when we wanted to change plans.Diego would always answer his phone and would personally check in with us everyday Hotel Mousai South is an incredible experience Elegant atmosphere and beautiful ambiance
Gillian F
From Tripadvisor
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"The best of the best"

Would highly recommend Hotel Mousai, very clean, classy, most professional staff! We had the honour of having Carlos Ramoj he went above and beyond for us. He had planned the most romantic rooftop dinner, rose petals, candles, lovey music. Will always be in our memories. From start to finish, he was amazing! I highly recommend this chain of hotels they have thought of everything. Very delicious food, so much variety. Refreshing drinks and top notch rooftop pool, came home with a beautiful tan Thank you Mousai team, we look forward to coming back soon.
Elanna403
From Tripadvisor
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"Fabulous Vacation for Memories to be Made!"

My husband and I love The Hotel Mouse Puerto Vallarta! This was our second year to visit. The amenities are first class. The views are spectacular. The restaurants are all five -star, delicious. The best part of the hotel are the wonderful people who truly make the vacation memorable--Lillith, Cesar Flores, Claudia Molina, Luis, Angel and Romeo--our favorite pool servers.
576nancyj
From Tripadvisor
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"Best sushi/service of my life"

How often do you get 3 servers instead of 1? Diego Silva made the best experience for me and my hubby. Delicious food and good recommendations. If you like more simple sushi, ask. We got everything he recommended. The flavor of the fish was 100% delicious with ponzu and green onion. The rest of his team was called the Hiroshi Team (Miguel and Alex) if you are curious.
Julia P
From Tripadvisor
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"Too petty to be first class."

Our room was wonderful. Rosa, our housekeeper was amazing. Adding an involuntary EXTRA gratuity to our bill for the guy who checks the minie bar is petty beyond comprehension. A resort that bills itself as 5Stars shouldn't have to stoop so low.
James T774
From Tripadvisor
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"We love this place!"

We have been coming here since 2015. The service and amenities are outstanding. Its off the beaten path, which we like. The only downside is that the staff want to sign you up for a presentation the moment you arrive. We were asked on 3 separate occasions and had to resort to becoming downright rude. Otherwise, this resort checks all the boxes.
Meander09965588501
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"The best of the best"

The Mousai is the ultimate adults only all inclusive resort in Puerto Vallarta. Everything about our visit was perfect. Literally, the best food we have ever had at any all inclusive resort ever! From the rooftop pool, and the spectacular service, they provide to every employee we encountered while we were there, absolutely amazing.
Carrie F
From Tripadvisor
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"Hotel Mousai is a Fabulous place to come for a relaxing vacation. So beautiful"

Everything is always wonderful here at Hotel Mousai. We have been members since 2014 and have been here 35 times. Its true paradise and we have the best Butler named Carlos Ramos who always takes such great care of us. He schedules all of our dinners, massages and anything we need he is there to help. Highly recommend
Carol S
From Tripadvisor
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"Magic at Garza Blanca in Puerto Vallarta"

This is our third time staying at a Garza Blanca resort (first in Cabo, second in Cancun), and this was our favorite location. The hotel designers did an incredible job building it into the beautiful Puerta Vallarta landscape, and the amenities are at the high level weve come to expect at a Garza Blanca resort. The beach is wonderful with areas to bathe. You can also participate in the morning kayak excursion to Los Arcos, which we enjoyed. Dont miss the sunsets which are truly astonishing. The staff are kind and caring, always making you feel welcome and ensuring you have what you need.The workout facility is great for those wanting to exercise. We were told that the hotel was at 97% capacity including a wedding. The best complement I can give about the layout of the hotel is that we never felt like we were in a crowded area (beach, pool, restaurants, etc). Enjoy your trip!
Alex W
From Tripadvisor
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"Mousai South Tower Rooftop bar staff"

My fiancé and I went here for the first time last year and absolutely loved it. This was our second time staying at Mousai. The destination itself is amazing but the amazing service this hotel provides is truly incredible. The wait staff on the Rooftop bar are exceptional. Marcelino and Eduardo took care of us every day during our stay and they were so fun and kind and delivered great service. Every night we would head to the Rooftop bar for after dinner drinks and Ricardo would be there greeting us with such enthusiasm and really made my fiancé and I feel special. They made us feel like family. I highly recommend staying at Mousai. We cannot wait to go back!
Casey S
From Tripadvisor
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"Awesome "

We had the best meal! Highly recommend the BBQ burger! Martin and Kevin were super nice and attentive. The restaurant has an amazing terrace that offers a wonderful view of the ocean. We saw an amazing sunset during our dinner. We will try to go again for sure!
Alex S
From Tripadvisor
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"Beautiful resort and stay"

Amazing views and an incredible room. We loved that we could always find a chair at the pools, and always with great poolside service. The bed was amazing, and the property large and gorgeous. We were well taken care of by Araceli in housekeeping, she made sure our room was perfect and any extra requests for things was met. My only negative was the desk clerks at the resort entrance. My few interactions there were mixed. Some were very friendly, one or two were just rude and seemed very unhappy (exchanging money, helping with a key card issue, etc). Other than that, an incredible stay!
Guide34092785384
From Tripadvisor
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"Birthday Vacay at Hotel Mousai"

We were in Puerto Vallarta from 2/23 to 2/28 to celebrate my 36th birthday. We had to postpone the trip by a year (I was supposed to be there for my 35th) due to health issues, so we were VERY excited to finally get to Hotel Mousai.I wish I could give this place 4.5 stars because I think they deserve more than four stars, but not five. We arrived on the 23rd around 6:00 p.m. and we started the check in process. I cannot remember the name of the person that checked us in, but although he had proof of our down payment from 2022, he said the hotel had not received the payment and he could not give us the room until we paid for the $700+ (that I had already paid two years prior). I showed the gentleman proof of our payment, which was a receipt from Hotel Mousai itself (we did not use a third party company to book our trip), and he said he also had that confirmation, but that they had not yet received the actual money....? And I'm like, okay the money left my bank account so you guys have to figure this out. It was the most bizarre experience. He finally called a supervisor who confirmed the money had been received in 2022, and that the notes in the system were old. We were given our keys and wristbands and we headed to room #6006 in the north tower.So this room was the room from hell. First of all, we wanted a King size bed for my husband and I and we got two Queens. I went back to the front desk and the same man was like SORRY have nothing for you we are completely booked (more on this later). I went back and just thought.. let's make the best of it. I opened up the shower mat/towel to take a shower and a clump of someone's hair rolled out. I almost puked. We laid on one of the beds and found someone's barbell top (a.k.a the top of a bellybutton ring or other body rings) on it.. super gross. And finally, to top it all off.... the room is across the way from a party hall, which apparently Hotel Mousai staff thought was a good idea to clean and vacuum from 12:00 a.m. to 1:00 a.m. Not kidding.The next morning I was MAD. Kept my cool and went down and talked to a lovely young man (not the same one as the day before) and calmly told him about our horrible experience thus far. He was so embarrassed and immediately advised he was going to talk to the Manager. I told him I appreciated his efforts and that we would be up at Blanca Blue having breakfast and would check back in later.We got back to the front desk and were offered another room in either the south or north tower. We decided to stay in the north tower because that has full ocean views with no obstructions and got room 6016. Room 6016 was an upgrade as it had a wrap around balcony and it was a corner suite. It was one floor above our last which was great.. and we had a King bed! We were very grateful to the Manager and front desk associate for their efforts to remedy the situation. The rest of our stay was amazing..- Huge shout out to Alan and Arturo, who took care of us like we were royalty while we used the pool. Our drinks were phenomenal, were brought promptly, and the food was delicious. At one point, Alan saw that I came out of the pool to hang in our cabana and that I was going to use the towel I had previously used (which I was totally okay with) to dry. Instead he rushed over to give me a fresh one. Seriously.. they really made our pool experience one that will be hard to EVER beat. The last two days of our stay we were taken care of by Gerardo who was kind, attentive, and also amazing! THANK YOU GUYS!- Don't sleep on NOI which is the Italian restaurant in the south tower. SUCH GREAT FOOD!! The pizza was O.M.G. Enrique was our waiter and was so great. He was lovely and ensured our experience was top notch. The Terrace avocado toast with the salmon and egg for breakfast... to. die. for!- Try to get a room above the lobby, not below. The two rooms we were assigned during our stay were below the lobby and although the view was great, there are palms and other trees in the way of your ocean view. The higher you can go, the better. - The room itself was a dream. The surround sound, the robe, the toto toilet, the giant shower, and our giant deck with the cuzzi was so great! We definitely enjoyed every inch of the space.Overall, we would absolutely return to Hotel Mousai. It was an unforgettable getaway with my husband that I will cherish forever! First night removed, I would have no complaints and would have rated the resort five stars.
Almarg0225
From Tripadvisor
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"Perfect time of year to visit paradise"

We have stayed here many times (15+) and it never disappoints. The end of Feb is a perfect time to visit from a weather perspective and as a couple. There were not many children because of the time of year and so the whole resort felt very quiet and relaxed.The restaurants were great with new menu items added since we were here 4 months ago and as always the staff were the highlight. A big shout out to Alejandro in Hiroshis who is always so happy and welcoming. Also I want to recognize the behind the scenes staff, Virginia who made sure our room was always immaculate and crafted creations from towels to make our room special when we came back from another beautiful dinner. Finally the ever helpful butler staff of Jose, Alejandro, Filipe, Zuno (sorry if I missed someone) make this feel like a very special place.Thanks to everyone.
Ng101
From Tripadvisor
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"Excellent"

Thank you Miguel and Karen for the Amazing service tonight at Noi Restaurant!Our meal was fantastic and the recommendations were perfect. We love the new Menu and look forward to coming back soon. Thank you again for our wonderful experience at Noi.
Daryn555
From Tripadvisor
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"Great Trip"

Breakfast at Bocados every day! We had amazing service from Alan, Arturo and Carmon. They exceeded our expectations. We had Gio at the pool. He kept up with all of us and was always happy. We had great service and food at all the restaurants. Happy to have all the dining options. We had a great trip!
Rebecca S
From Tripadvisor
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"Outstanding facility... but incompetent front desk management(watch the ghost charges!)"

Outstanding facility in all respects! Great accommodation, great food, great people but ...but ...front desk management is seriously lacking.. tried to charge us for ghost car bookings! and took 90 minutes at front desk to try and sort this out when leaving...clueless
Dave S
From Tripadvisor
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"Great, But"

First impressions are everything. This is a 5 Star/Diamond hotel, this comes with some high expectations. We checked in and were greeted with a cold towel and a glass of champagne, then the bad news started. We were told our reserved South Tower Corner Suite was not available. We were offered a standard suite in the north tower and a $250 hotel credit, or we could change rooms part way thru our stay. In addition, we had made previous dinner reservations for every night of our stay but they could not confirm or find our reservation for Bocados. This is not how 5 Star Hotels operate and was not the way you want to start an expensive vacation. The views from the North Tower are fantastic but the Main Pool (not adults only) is directly below the tower. Very loud on the patio from kids and even street noise makes its way up to the patio. The South Tower is much quieter.The Garza Blanca resort grounds are absolutely beautiful and the service once checked in was outstanding. All the food was very good although Blanca Blue was just average and not worth the long walk down to the beach.Would love to say that we would go back, but what happened to us at check in is apparently not uncommon. We had friends go earlier in the year and their reserved suite was not available either. They were upgraded to an Ultra Suite but had to pay the difference in price. Hotel Mousai does not understand the definition of the word reserved.
Bill R
From Tripadvisor
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"Felt like royalty"

Our stay at Hotel Mousai in Puerto Vallarta has been fantastic. It's our first time at Hotel Mousai, second time in PV, although we are very familiar with the Tafer properties. This morning's hike with Ronaldo and Eduardo was so much fun. It's the first time ever at a resort where the activity was described as advanced, and it actually delivered. 2 1/2 hours later, we were tired, sweaty, and had seen some fantastic views and beautiful sites. Can't wait to go on another hike and the kayak tour because we had such a good experience with the activities team. Love our Butler Diego, who is the perfect balance of available & always with answers, yet not obtrusive. Miguel at Noi was an excellent & attentive server with on point suggestions and superb knowledge of the menu! Our housekeeping friend, Angelica did such a great job, she was stealth, efficient, and our room was absolutely perfect every day. What a beautiful day, thank you for such a superb staff, who made us feel very, very special!
Otterfamily5
From Tripadvisor
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"Great unless age 13-15"

The views are amazing and the 2 bedroom panoramic is huge and great for families. The only downside is that 13 and up are charged as adults, but they cannot go to the 3 adult only restaurants until they are 16. We have been going to Garza Vallarta every year. However, now that our son is 14, we will not be back until he is 16. The restaurants are strict about the adults (16 and up) only rule. If your child is 13-15, go to Cancun instead. Garza Cancun lets them in all of the restaurants. Garza Vallartas Bocados restraurant is beautiful and the staff at Dao is fantastic. Garza Vallarta could use some outdoor ping pong tables and stuff for teenagers to do. The kids club is geared toward 8 and under.
Stronglassen
From Tripadvisor
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"We Cant Wait to Return!"

The Hotel Mousai exceeded our expectations. From the beautifully appointed room with a terrace (complete with water views and hot tub) to the above-and-beyond dining options to the surprisingly challenging hike and fantastic nature walk, the stay was everything we wanted. So many individuals to thank, but we loved our time at the rooftop pool with concierges Vainey and Alan, breakfast at BocaDos with Gio and Arturo, helpful check-in assistance with Miguel, hiking with Mike (king of Dad jokes) and nature walk with Tito (enthusiasm personified), and knowledgeable concierges Jovana and Atenas.
Debra V
From Tripadvisor
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"Blanca Blue buffet breakfast"

Blanca Blue restaurant did not disappoint! The team of Mario, Alexi and Marco waited on us and made our final meal at Garza Blanca so memorable!!! Fantastic servers! We ate at Blanca Blue twice for breakfast even though we stayed at Hotel Mousai. Their buffet for breakfast is so great and the variety offers something for everyone !!
Mike5o
From Tripadvisor
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"An AMAZING vacation"

Our stay was overall phenomenal. We went on a fun girls trip. The views, the rooms and the food are nothing short of amazing.Ricardo the Bell Boy at the North Tower was one of the first people we met. He was so great showing us our room and how to work everything in the room. Our room was on the 2nd floor of the North Tower and the view of the ocean was amazing. Cecilia the hotel General Manager was the absolute sweetest. She offered us an amazing upgrade. She runs an amazing hotel and has incredible staff.Bianca at the North Tower concierge was so sweet as well as many other staff such as the front desk supervisor Aaron. They really helped us out and were very professional.Roger who is head of concierge at Garza Blanca was phenomenal to us. We stopped by to see the beach and we ended up having an amazing conversation with him. We think Roger is amazing at what he does.Also, many of the waiters were so great. At the North Tower we had Edgar, and Alex for breakfast. They were so sweet and gave wonderful service. We had Angel at the steak house, Bocados. He was so sweet and professional. At the Chinese restaurant we had David twicehe was also incredible.The North Tower pool staff was incredible. Especially Marcelino, Alan, Eduardo, Mateo, and Jorge. Everyone gave amazing service and were so sweet to us. Lastly, the butler Lilith was also so sweet and helped us out when we saw her at the North Tower pool.Lastly, the spa is amazing. We had incredible massages from Luis and Julio as well as an incredible facial from Naomi. Even the spa supervisor Hayde was so sweet and professional.We cant wait to come back to visit again and recommend it to everyone we know. Everything is just absolutely amazing at this hotel.Lauren & Carly from New York City
Lauren S
From Tripadvisor
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"Excelent"

Love the service love the place love the people in BOCADOS desayuno made my family feel special Gio ALan TOno Javier Arturo Noemí Ericka had the best service to family alvarez and our room service was great as well made my kids happy with there rooms we had the best view
Maria A
From Tripadvisor
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"Perfection from start to finish"

Everything from this hotel was top notch from the moment they saw us get out of the car into the lobby. Every staff member we met was extremely welcoming and went out of their way to make our stay a memorable one. A special thank you to Lilith!!!!
Sajan P
From Tripadvisor
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"Diego and Rueben at Hiroshi!!"

Look all things Hotel Mousai is amazing. I will certainly be going back as soon as can. While the service at every level is great, Diego Silva and Rueben Santana at Hiroshi were above and beyond. The service was perfection in every sense. It felt like they were reading my mind it was so smooth and seamless. They were so enjoyable and were making us laugh and we felt so comfortable! It was the highlight of our trip! Also a shout out to Marco who was at the bar as well. He made us feel special as we walked up as he remembered us from two nights prior when we just grabbed a drink there before a different reservation. Thank you Diego and Rueben!! Hotel Mousai is amazing but these two/the experience at Hiroshi was the highlight!
Mick A
From Tripadvisor
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"Restaurants and experience"

Amazing food and service. Elaine at Blanca blue for breakfast, Leo at Noi and Vicente/Franco at Hiroshi made us feel like family. All of the staff very accommodating for our grandma with limited mobility. Taking the trolley around the resort was easy and made us feel like we were going to a different resort every night.
Dara M
From Tripadvisor
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"The best AI food I have ever had!!!"

We have never been to an all-inclusive resort that served dishes at every meal that didn't leave us wanting more...and we did eat more, every chance we got. Ha! Karuma is in the shopping village and is not included in the AI program but definitely worth spending extra to eat there...This Argentine steak house is superb. A shout out to Miguel and Joel at NOI, the Italian restaurant, they treated us like Royalty unlike the hostesses at many of the restaurants that asked my husband to remove his hat upon entering. The dress code for the resort's restaurants says nothing about hats, so that was annoying every time we wanted to go do dinner and then get pressed on something as little as that.Also, the resort credit is a little shady. It does not cover Karuma even though it doesn't specify that at check-in (read your fine print email and then you will find it.)It doesn't cover any spa treatments that are less than 50 minutes either. So, we decided to buy the extra cost tomahawk steak at the resort's steak house and that made us feel a lot better. LOLOverall, a good resort. Loved the rooftop pool, no kids, great service. Will I return? Probably not, unless to eat at Karuma!
Jamjewelrydesigns
From Tripadvisor
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"Alexis is AMAZING! Thank you for starting our days with a warm welcome!"

Thank you Garza Blanca! We had a wonderful trip. Alexis was our waiter at Blanc Bluz. He was fantastic and greeted us with a big smile each morning. He was very attentive and full of information. He definitely made our trip more enjoyable! Thank you!
Sbianchimar
From Tripadvisor
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"Dao Chinese restaurant"

We had the best dinner ever at Dao and our servers Eduardo and Veronica were amazing. They made us feel like royalty and we had the most incredible food along with stellar service. Thank you so much for an incredible experience to Eduardo and Veronica.
Dana H
From Tripadvisor
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"10/10 recommend"

Best hotel we have ever stayed at. Rooftop staff was incredible- Eduardo, Jorge, Mateo. So accommodating and genuinely nice people. This was an amazing trip with nonstop delicious eats and drinks. Will be back for sure in the future. Recommend for friends, couples and even as a solo trip. This place was truly paradise and more than we could ask for.
Nnnnikitaaaa
From Tripadvisor
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"Best resort you can stay at in PV"

Everything at this hotel is amazing. especially the Rooftop bar and restaurant. It has the best food and service. Everyone is really attentive and friendly. They really do go above and beyond to make sure your experience is top notch. will definitely be back here again.
Ravi B958
From Tripadvisor
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"Excellent service and overall experience!"

The wait staff was excellent! Specially Christian and Alvaro at the main pool. Mariana Lima from housekeeping took great care of our room daily and made us feel at home during our trip. We stayed all inclusive and enjoyed having access to the sister hotel (Hotel Mousai) in addition to all the amenities Garza Blanca offers.
Chris B
From Tripadvisor
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"Best Views"

My trip to Garza Blanca was absolutely fantastic best place ever. My room was a dream. The view from my room amazing. The entire resort is so beautiful. The staff made me feel very comfortable they were very nice. My best part of the trip was the hiking activity Mike the explorer was very nice and friendly he is the best, The guys at the front of the building were very helpful. Hector from room service was very nice. I will comeback to Garza Blanca. I just love it . Gracias
Andrea C
From Tripadvisor
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"They dont make their own guac!"

This is my third time staying at Garza Blanca. Normally its been fantastic which is why I come back but this time, I was disappointed in two things. 1.) They were not making their own guacamole. It was a paste substitute. It had avocado in it but filled with really bad tasting preservatives. The staff said it was because avocados are out of season but come on you shouldnt be allowed to serve food in Mexico if youre not making fresh guacamole. It just really cheapens the food experience when they do that with yours tacos. 2.) The wines by the glass selections were super limited for all inclusive. The tequila selection is awesome but when it comes to wine, you had two options and both were not good. Other than that the rest of the food, staff and facilities were awesome.
Mrjosher
From Tripadvisor
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"The Best of everything..."

My wife and I have been vacationing at GB / Mousai in PVR for the last 7 years. For the accommodations, food, service, convenience, and price (typically) it cannot be beat! We have been fortunate enough to meet many of the wonderful individuals on staff, including our all around favorite, Javier - Jefe de la playa! One of the other unsung heroes, is within the call center of Tafer Resorts. That is Supervisor, Antonio Franco Jimenez. As is the case with any destination, you want to feel you've found the best pricing available on the planet. Many 3rd party travel sites will offer different incentives, but I have been very fortunate to work directly with Antonio within Tafer Resorts over the last few years to essentially have him quote and take into consideration our loyalty / customer appreciation / repetitive guest "status", even though we are not actual members of the resort. He is amazing to work with throughout the years and continues to surprise us each time! Thank you for your professionalism and patience Antonio for all of the requests throughout the years.Best,++ lance
Lanceinaz
From Tripadvisor
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"10 out of 10- the BEST vacation experience weve had to date! Cant wait to go back!"

Our trip to Garza Blanca was absolutely fantastic-our best vacation so far! The entire resort is so beautiful. Its clear that so much thought and design went into every aspect of the resort with the aim of making it a 10 out of 10 experience. I cant say enough great things about the staff-they kicked the experience up to the next level. Every person was so thoughtful, kind, and friendly. Special shout out to our delightful concierge Tonia who helped us plan some wonderful experiences, our amazing housekeeper Mariana Lima who was an absolute rockstar-so professional while also being so friendly and helpful. Also to Junior, Mario, and Alex at Blanca Blue and Javier down at the beachside area. Each member of staff were so professional, attentive, and friendly-just the best service weve had.The restaurants were fantastic! So much amazing food. We cant say enough good things about them all! We loved relaxing on the lounge chairs poolside, but especially the ones on the gorgeous beach. We brought books and loved that the food and drink service extended to the beach! Amazing to enjoy your beach read and have a kind server bring you food and margaritas! We also took advantage of the free kayak and snorkeling tour out to Los Arcos. It was fantastic!! I dont remember our guides name, but he was the perfect tour guide. We had so much fun! I couldnt believe how many tropical fish we saw while snorkeling! They also gave us a free room upgrade because the room we initially booked wasnt available when we arrived. The upgrade was absolutely incredible! Gorgeous! Everything was a 10 out of 10 for beauty, cleanliness, service. We will absolutely be back!
Anja J
From Tripadvisor
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"Great time"

Family of four (4.5 year old and 1 year old) stayed here for a week and had a wonderful stay. The property was beautiful and we opted for the all inclusive package and was impressed by the quality and option of food and drinks. Spa was fabulous and had an amazing massage from Alba. Our 4.5 year old LOVED the kids club - the gals that run this club were FABULOUS - Nancy, Emma, Nicole, Heizel. They went above and beyond making our daughter have the best time. They made her extra crafts like bracelets and necklaces and even organized balloons and made special birthday hats for our 1 year old. I can't thank them enough they were truly wonderful!!!!
Christina S
From Tripadvisor
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"Incredibly amazing"

Absolutely amazing. Something as simple as we being our own pillows everywhere we go and not required.We had annuograde to a 2 bedroom ocean front when our son arrived and it was fabulous. Our open ended balcony afforded sunset views everyday.The facility offered everything you might need including daily hiking events, yoga, Tai chi. That staff Tito, Mike Infinity pools, restaurants fitness facility.I actually hate to name names because I will forget someone a d don't want to. The entire staff cannot do enough for you continually checking on you.Concierge staff, Hayset, Kiera. Butler staff Felipe, Alejandro, Zona, Jose. The pool service people again to many to name.The all-inclusive is reasonable and although most rooms have kitchens (not all) it's actually quite reasonable.We'll be back!!
Bill P
From Tripadvisor
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"Fabulous Experience"

Fabulous experience. All staff friendly and helpful. Food wonderful. Gloria best concierge.Butlers Zuno, Alejandro, Felipe and Roberto always available to assist. Estanban at Bocados provided a wonderful dining experience. Andrea from housekeeping was thorough efficient. Mike, Cristian and Tito, at tho pool helped with chairs and towels as well as great conversation.
Laurie E
From Tripadvisor
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"Bocados"

Amazing location, bocados restaurant .. service from Alan, Arturo, javier, Erika, Natalia, Giovanni, noemi and Tony.. you have to try the chilaquiles con huevo, tampiquena or pancakes.. we stayed 4 days in the resort and came every day for the food and service
Francisco V
From Tripadvisor
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"Luxury every step of the way"

Came with a 3 and 5 year old for a family getaway. Food at all the restaurants was incredible. Room (double queen) was spacious and had lovely details. The all inclusive plan meant that we always had snacks and drinks in the room as well as poolside. This resort is definitely more for adults than kids/families, but we enjoyed having a more calm environment at the pool (and not having the crazy of a water park trying to watch kids). Bring your own pool toys/supplies. That was the one thing we forgot and had to purchase.
Q849 B Fsaras
From Tripadvisor
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"Garza Blanca and Bocados"

The hotel was amazing with a beautiful ocean view! Customer service at the hotel and at restraunts were excellent! Special thanks to Bocados restraunt staff Gio, Tono, Arturo and Alan for going above and beyond! The smoothies are a must!!!
Arianna R
From Tripadvisor
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"5 star from start to finish"

Friendly staff, obvious they enjoy what they do. Top-notch food and varied from Mexican to Chinese and Italian. Beautiful rooms and amenities. Activities they offer round out experience. We went on a nature hike with Tito. He was energetic and knowledgeable. Enjoyed every aspect of visit.
Scott C
From Tripadvisor
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"Garza Blanca P.V. All inclusive is the way to experience your dream in Paradise."

Garza Blanca Puerto Vallarta was beyond any expectations. The rooms, amenities, location, Service. And Food!! Stayed for 5 nights and was able to experience the All Invlusive Food Journey. All of their Restaurants included are fresh, skilled and tasty. Enjoyed all the poolside service employees. GREAT drinks. Big shout out to Roberto Pool Service at Mountain 4/5 pool. Shout out to Hiroshi team dinner service Diego Silva, Alex and Janette. Also to the Borados Breakfast service team Gio, Alan, and Julian!! Hands up to all! They went above and beyond. Thank you Garza Blanca for a memory of a lifetime we got to spend together for a lifetime! P.S. LOVED the Carousel ride @ TerraLuna. * approx $4-5 USD per adult, but it was so special. -Candice, Kevin, Genevieve, and Yesenia
Candice K
From Tripadvisor
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"Hiroshi Team 11/10"

Diego Silva and Vicente Joya apart of the Hiroshi Team are the best waiters weve had. We came from Seattle, and they made us feel so welcomed. Some of the best food weve also had. Would recommend the food to anybody, and hope that new people visiting get Diego and Vicente.
Roving50090341393
From Tripadvisor
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"Entirely Phenomenal Experience"

This is my first stay at Garza Blanca but definitely not my last. Already planning a trip to come back in a couple of months and bringing a group of people with me. Ronaldo, Mike, Eduardo, & Christian made this trip even better than I imagined. I came alone but these people specifically stood out at making me feel included, continuously happy, comfortable and as if my presence was genuinely valued. I thoroughly enjoyed the stretching class, Tai Chi, yoga, salsa dancing lessons, multiple hikes & swims to a gorgeous waterfall, and games on the beach. Was here for 6 days and still feel there was more for me to try and experience as there is no shortage on activities and restaurants. Part of my profession is being a Private Chef for high profile families and I can guarantee there is absolutely incredible food and service. I posted many photos and videos on my social media and have had 47 people *and counting* reach out to know where this incredible place is. Will continue to share with anyone and everyone looking to be completely and utterly happy. Thank you for such a beyond pleasant experience and looking forward to being back soon. Xoxo Betty Boop
Cassidy0315
From Tripadvisor
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"Bocados Breakfast"

Bocados Breakfast was amazing. Javier and Alan were very professional, and gave us amazing service. Would recommend to anyone. I ordered the steak and eggs, it was to die for! Our family will be coming back to garza Blanca resort, and plan to visit the same places.
Bennett K
From Tripadvisor
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"Bocados"

The service Fromm bocados was the best. Our experience was lovely. Alan, Ericka and Arturo are the best waiters.I highly recommend if you are looking for a unique experience with a view.I recommend the tampiquea and going with your couple
Luba R
From Tripadvisor
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"Amazing staff!"

This resort has gorgeous views and great food. The trolly drivers make the experience enjoyable and exciting! The bartenders and waitstaff are some of the kindest people, Ivan Solis and Roberto Ballardo were especially helpful and pleasant to talk to!
Tanner G
From Tripadvisor
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"Excellent Customer Service"

We have been to the Hotel Mousai four times now and have spent a handful of birthdays along with our engagement moon. Each time we come back, we are reminded why we continue to do so. Of course, the property itself is GORGEOUS and breathtaking, the all inclusive is top notch & the activities offered are great. But, the real reason we come back is because of the SERVICE. The staff is the best weve ever had even after traveling all over the world. This past trip, we really want to highlight our bartenders (Oscar & Alonso) at the Bar Lobby in the Mousai South Tower. They truly made us feel at home by greeting us with cocktail hour and nightcaps. We literally always started and ended our night with them. Not only were they inviting and thoughtful, they were AMAZING mixologists. They made the most creative and delicious cocktails on the property, let alone in Puerto Vallarta. They definitely were a top highlight of our stay. Highly recommend the Hotel Mousai and also visiting both Oscar & Alonso at the Bar Lobby in the South Tower.
Sarahraecho
From Tripadvisor
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"See above"

We stayed at Garza Blanca, building 5, room 5081A from 1/19/24 - 1/27/24. Our stay was spectacular. The facility is beautiful and the staff are extremely courteous, and helpful. The room was very comfortable and clean.Housekeeping: Marianna Viaro (not sure of spelling) was very professional, courteous and friendly. The room was very comfortable and clean, perfect every day!Pool wait staff: Roberto, Albaro, Carlos and Bartolo were all extremely attentive and friendly. It was a pleasure being with them every day. We made 4 new friends!There were many others with whom we interacted through the week, and our experience was equally satisfying. We love Mexico, the culture and the people. You should be very proud of your facility and especially your people.Sincerely,William and Lynette Leidecker and John and Liz Muller
John M
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Beautiful Views of the Bandera Bay!"

Garza Blanca Puerto VallartaThis is our second trip here. My husband and I came in May 2023. This January 2024 trip was with two other couples. This is a beautiful resort and the views are fabulous. The first trip we were in the high-rise; this trip we were in building 3, right on the beach. We left the screen open to catch the wonderful breeze and to listen to the waves crashing on the beach. We had a walk-in closet, another closet and a large dresser way more storage than we could ever use.Please remember to make your dinner reservations prior to arriving, as you may not got the restaurant and/or time you prefer if you wait. I made our reservations, for 6, mid-November for our January trip.Our check-in on this trip was frustrating. The person who was suppose to check us in told us Your room isnt ready yet, Im leaving in 5 minutes, my co-workers will assist you later. He then handed me a piece of paper with a code he wrote on it. He told me that by presenting this piece of paper to the server, we could get something to eat or drink. I showed it at the lobby bar, and they had no idea what it was. When I returned to the lobby to see if our room was ready, they had no idea what the numbers were suppose to represent. Of the three couples, we were the first to attempt to check in. In the end, we were the last to receive our room assignment. Thank you, Diego for fixing the mess the previous employee left you. Your assistance was much appreciated.There is a concierge here, but honestly, Im not sure that there was a lot of value for the service. I received a phone call on our last evening there from our concierge. She said she called to remind me of our dinner reservation for 6 at Hiroshi. She then told me to remember that theres a dress code, and not to wear our bathing suits. Say what?? Thank you to Noe, our waiter at NOI; you were fabulous. There is a nice bar outside of this Italian restaurant. Thank you, Alonso, for my delicious Guizeppe!Hiroshi, the Japanese restaurant is one of our favorites. Thank you, Alexander, for the excellent service (and for talking me into trying the cheesecake!). Miguel, you were fantastic as well and kept us laughing.Blanca Blue (Mexican) has a buffet available for breakfast. They are also open for lunch and dinner. We found the food to be very good.DAO, contemporary Chinese, was a good meal.Bacados, the steak house, has very good food. They serve breakfast and dinner. One morning during breakfast we were blessed to watch a young whale, splashing his tale again and again reminded me of a toddler playing in the bath tub. In the evening, we loved sitting outside, watching the sunset. Be forewarned - the dinner portions are very big. You can ask for a smaller portion.At Tamarindo, the Mexican restaurant, we want to thank Nacho. You took great care of all six of us and you made us laugh so!The lobby bar is small, though there are some chairs and tables. A big thank you to Batola!We did take advantage of the Spa and got a couples massage. The Spa is very high up in one of the Mousai buildings. The view is absolutely incredible. Cons My only complaint would be having to sign for everything if youre all inclusive. We kept forgetting that we had to sign. Wed get up to leave and the poor waiter would have to come running after us telling us we need to sign. Weve never had to do this at any other all-inclusive resort weve been to. Bit of a pain, but not bad.There isnt a sports bar anywhere, so the guys had to watch football in the room. Go Ravens!You will find live music by individual musicians throughout at different places and times. Its wonderful sitting in the lobby listening to the piano being played. However, one night we were in the middle of our meal and the sax started. They had the volume up so loud; we couldnt hear each other talking. Music during dinner should be background music.Extra Activities to do - This is a must! We took a cab to Jardin Bontanico, a beautiful botanical garden. It was lovely to walk through and look at all the plants. Theres paths and buildings throughout the gardens, with peacocks, chickens, and lots of other birds to see. You can also support their efforts by going to their restaurant. We had lunch there; the food was really good and very reasonably priced. Our waiter, Armando, was fabulous.You cant go to Puerto Vallarta without taking a cab to the Malecon and exploring the romantic zone. There is usually various entertainment as you walk along the boardwalk. People playing instruments, the Mayans on the very tall pole, spinning. There are lots of beautiful statues as well. Theres also a pier that looks like a sailboat in the distance.
Ej J
From Tripadvisor
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"To visit Paradise is to visit Garza Blanca!"

My husband and I cannot say enough wonderful things about this lovely, welcoming vacation spot! From the first impression with the beautiful views of the Los Archos in the Bay of Banderas to the mountains and waterfalls behind the resort . . . all reflects the beauty of this magical place. The service on all levels cannot be beat. From the friendly "butlers" to the wait staff, like Martin in Bocados, to the maid service personnel, all greet you by name, want to help to make your vacation very special, and treat you as a member of their extended family. There are so many fun activities to enjoy at your leisure. It's easy to make reservations through wonderful Paulina at the Tour desk. Special dietary needs are met without question, and we truly appreciate that as I must be gluten free. The food is excellent at all the restaurants at the resort and they have many specialty dining venues to enjoy every night, if you choose. It's also easy to head to the town of Puerto Vallarta for fine restaurants and shopping. This wonderful resort makes your vacation and time away from home enjoyable and memorable for all the right reasons! Thank you to all the people of Tafer for a wonderful trip!
Jollyjoy78
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Paradise in Puerto Vallarta"

Absolutely beautiful property and truly an unparalleled view of the bay and Los Arcos. Top notch service and amenities. Friendly and helpful staff. Most of the restaurants are great options if you decide not to go into town. This is our second stay and third visit. Well be back.
Brian M
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Rogelio Caudillo at Garza Blanca A+++"

My parents are members at Tafer and Rogelio Caudillo was our server at Garza Blanca for our entire trip and he was amazing! Friendly, attentive and prompt. He came to us in the pool to make sure we had everything we needed and alway checked in. We specifically came back to the same spot for his service! Find Rogelio at the main pool when youre here and you wont be disappointed. Thank you, Rogelio :)
Riva C
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Noi"

Food was amazing! Miguel provided the best experience with his attentive and kind service. He made the entire evening wonderful and memorable. Weve had the pleasure of experiencing Noi several times and it never disappoints Miguel made it top notch.
Iowababies
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Great All-Inclusive Experience"

We spent 5 nights at Hotel Mousai in an Ultra Corner Suite in the North Tower. Our room was on the 6th floor and the views were fantastic!! We could see up and down the coast, and also the lush hills out the back. We had a hottub on the patio, which we enjoyed. It quit working one day and we reported it. A crew came by later in the day and fixed it. The curtains and lights are controlled by an IPad, which was easy to use. The heated toilet seat was a pleasant surprise. Overall, it is one of the nicest rooms we have ever stayed in.We had the All-Inclusive package and were glad we did. Most items on the restaurant menus are included. It was very clear what was and want not included, so there was good transparency. The included wines were drinkable, but not outstanding. We did enjoy the sparkling wine from Spain and drank that more than other wines. The few cocktails we had were good. We thought the food in most of the restaurants was very good. The only one we didn't like was Bocados. We had the aged steaks on the all-inclusive package. Both were quite tough and mine was overcooked for medium-rare. We ate twice at NOI and enjoyed the fresh artichoke with cheese in the middle, the saltimbocca, the duck ragu pasta, and my husband really liked the Tirtico del Mar (a tiradito-type raw fish dish). Hiroshi was very good. We splurged on the Toro sashimi (not on all-inclusive list), and it was delicious. The salmon in the sashimi and sushi dishes was very fresh and good. DOA had an extensive menu. The dishes that we sampled were very good. I would like to go back and try more. We enjoyed breakfast at La Terrace, and really liked the smoothies. Overall, we were quite happy with the dining experience and the all-inclusive plan.The rooftop is an exceptional experience with incredible views. The pool was just the right temperature for us and we spent quite a bit of time in it. The pool concierge, Greta, was wonderful at finding us the best seats and setting them up for us. We ordered lunch there several times and found the food and service to be very good. Jorge and Armando were great waiters, as were the others who helped us. In the Spa, we did the hydrotherapy circuit twice and also had a wonderful hot stone massage. We had purchased a discounted spa certificate from the pre-arrival concierge and found it to be a good deal.This was an expensive trip, but we think it was worth it. We intend to return again and would recommend it to anyone who wants an exceptional vacation experience.
Scubaqueen 12
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Beautiful resort"

The check in went smoothly until we learned the room wasn't ready. We arrived earlier than check in time (11:30am) so it was our fault. Although this is the first time I've been made to wait at a resort. And wait we did. No one gave us any updates. After our checking with the front staff several times, the room was finally ready at 4:45pm (check in time is at 4 - so they were late). The room was beautiful and clean and kept that way by the fantastic housekeeping staff. The mini fridge was kept full and the snacks were replenished in a timely manner. The service included turn down. Most of our days were spent at the beach. If you can find a spot in Tony's area do so. He was fantastic, friendly, cheerful, speedy - and all the other things that'll make your day better. The food and drinks at the beach were great.The restaurants were great as well. Our favorites were the Japanese and Chinese restaurants. The italian and steak restaurants were fine. The mexican restaurant was very good. My favorite was the breakfast buffet. The choices were numerous and all delicious. All the wait staff were absolutely fantastic. Rueban at the Japanese restaurant was very nice and helpful. Please watch the checks though. Sometimes they include gratuity. We ended up tipping twice several times - although no big deal because the servers were great.The resort is beautiful and well-kept and the location is great. It offers fantastic views. Go to the garden as well. It's beautiful. Don't worry about the trolley - it's no big deal. Check out was clunky as well. Try to review your bill prior to checkout as we found a few charges that didn't belong. All in all I highly recommend this resort. You will not be disappointed. I hope to return.
Bucky The Pibble
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"The Absolute BEST!"

We had such an amazing time at Hotel Mousai! We hadn't taken a trip in a while, so on the recommendation of a friend who had stayed here, we chose to go a bit outside of our initial price range - worth every penny and we'll definitely be back! Every single staff member was friendly and made us feel at home. The facilities were incredibly well cared for and clean. Our bed was amazing as was everything else about our room - bidet and heated toilet seat, hot tub, walk-in rain shower, remote lights and blinds, etc. The food was high quality and there were many options to fit a variety of diets. The ingredients were fresh, the dishes were well-prepared, and the presentation was beautifuldefinitely a higher quality than I'd expect for an all-inclusive. The cocktails were also creative and varied by the restaurant to fit the theme. Restaurant servers knew the dishes well and made excellent recommendations. The pools were gorgeous and perfectly heated. We wanted a quieter vibe and love beaches, so that's where we spent most of our time. The food and drink service at the beach was also exceptional. Far better food than at most beachfront locations! We were looking for our relaxation, so we didn't choose to engage in any activities or excursions, but there were so many things that we'll try next time! Honestly, the attention to detail was just impeccable in every area. That and the amazing staff interactions have us recommending Hotel Mousai to everyone we know!
Lizbethann33
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Best resort in all of Mexico!"

Amazing views. Amazing food and service. The rooms always stayed clean thanks to Mariana Limo. She was lovely. Antonio at the steakhouse brought us the most delicious meal and even suprised me with a birthday spread and song played by a beautiful saxophone player. Ive never gone to a resort where the pay so much attention to detail and our needs.
Victoriatav
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"An Ideal Relaxing, Romantic Honeymoon Spot"

We were really impressed by our stay. The staff were all very friendly and greeted you whenever they saw you. The food was delicious and the drinks never tasted water down. The beautiful views and relaxing vibe made it the perfect honeymoon spot for us. We loved spending time at the pools; we ventured down to the Garza Blanca pools at times as the Mousai pools have no shade, but sunset on the rooftop was breathtaking. We never had trouble getting drinks or food by any of the pools. The options at the restaurants far exceeded our expectations and nearly everything was delicious unfortunately, the food at Noi wasnt quite up to the standards of the other restaurants, while we truly enjoyed the pizza, the pasta and gnocchi were overcooked, and the risotto was under. Everything at Dao and Hiroshi had us wanting more. Breakfast from The Terrace, room service and Blanca Blue did not disappoint either. The one night we ate at Bocados, the AC was not working so it wasnt as comfortable, especially seated near the kitchen, but the entrees were perfect; we also enjoyed breakfast there on the terrace. Our favorite though were probably the shrimp tacos and the burger at The Rooftop South. The food here is much higher quality than what you might get at a larger all inclusive resort; it doesnt taste or look like it was mass produced, even the buffets were above typical buffet quality. We added a romantic dinner on the beach as well. And every dining experience added to the celebratory nature with notes or extra details. We were there in September, which was hot and humid, the pools were quite warm-maybe a bit too warm. The evening turn down service was a great touch. And we were impressed with the beverage and snack options in the room. Were definitely looking forward to returning and also visiting their other locations. Sharing just a few of the photos we have.
Heatherkvong
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Breakfast at Bocados."

Breakfast at Bocaodos was amazing and the severs Gio and Alan were attentive without being annoying. Alan offered great suggestions for traditional Mexican breakfasts. The food was fantastic and they have amazing Gluten Free muffins. But, the best was definitely the service by Alan and Gio! Ask for their table.
Christian S
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Best LUXURY vacation, best value"

There is truly no place like hotel Mousai. The food is excellent, the service is phenomenal, the views are absolutely stunning and it is truly my happy place. Its impossible not to have an amazing time. Shout out to Diego Silva from hiroshi and Albert from Dao for exceptional service! You must stay here if youre considering puerto Vallarta!
Mckenna B
From Tripadvisor
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"Best wedding destination"

This is one of my husbands favorite hotels which is why we decided to get married here!Cynthia helped us plan out our wedding at hotel Mousai she was so attentive and helpful and made the experience easy and memorable. Highly recommend using her!!
Y7814 Q Myolandar
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Dunno if I was really "upgraded.""

So this is a review for Hotel Mousai. I originally booked at Garza Blanca and got upgraded to Mousai for free. By the pure numbers Im not sure we got an upgrade per se, and others have noted this as well. Read my review of Garza for more on the upgrade.The service here is overall top notch, from bell service to the front desk to your suite youll find elegance and refinement are a strong focus of this property. One of the subtle notes youll find is the all inclusive and access for Mousai includes some access that Garza does not. For example, if you want to hit the rooftops for the edge pools during the day, you can only get service and seating if you are staying at a Mousai. After 8 PM all guests are welcome at the south tower. This is one of the upgrades moving from Garza to Mousai will get you.First thing youll notice is the trolly system to get you around the resort. They are nice enough, the drivers are amazing professionals, but somewhere there was a miss in communication. You see the roads leading up to the Mousai areas are cobblestone. These trollies were clearly designed for pavement. Long and short, get ready for some bumpy rides as the seats are solid wood. So no cushions on the seats, no air suspension on the trolly, its gonna get real bumpy, bring your own pillow if you dont have much padding on your posterior.Lets start with the room. Overall a very nice room. The minibar is stocked with Pacifico, Modelo, Corona, Corona Lite, Coke, Diet Coke, seltzer and tonic. Theres a small assortment of nuts and chips and a few snickers bars. Theres a Nespresso machine and also Belvedere vodka, Chivas whiskey, a reposado tequila, and a decent bottle of Cab. The hard liquors and cab seem to be another differentiation between the Garza and the Mousai. The bed is very comfortable and turndown service is typically offered daily.The Deck offered a beautiful view of the ocean, albeit from a bit of distance. The deck has a built-in spa which was functioning, but could have used some work. Several jets, 3 at the back level and both feet level were not functioning. Also the jets should swivel when on, only 2 were functioning to do so. The hammock was large and very comfortable. There is an external HDMI port below the flatscreen, but dont bother trying to use it as mine was simply there for show. Also I dont know if this is just the nature of the situation or something else. Minibar service and turndown service were quite prompt and on point for every day, but our last two days. Those days minibar was not serviced and on the last night turndown service came by around 1030 in the evening while we were in bed. So I dont know if service was off due to it being the end of our stay or something else.We did do the spa and highly recommend it. The hydro circuit was interesting and a lot of fun, the massages were top notch. I do recommend working with your pre-arrival concierge so schedule spa services at a discount and make restraint reservations.Overall, as I look at the estimated price for the suite we stayed in it shows all inclusive at about 380 a night per person or about 760 a night. Thats a good value for what you get at this property, but I would not consider it an upgrade from the original booking I had with the Honeymoon suite at 369 Per Person per a night. In the end, if I compare the two bookings for an exact future date comparison, heres the stats: Price for 6 nights: Mousai (Ultra Suite South, we did not get ultra as we did not have a butler, high floor, aroma therapy, or free wifi, but lets roll with it) $3753Garza (Honeymoon suite) $3643 all inclusiveNet difference: 110 a night or 660 for the stay. From this pure price perspective, the room upgrade could seem like an upgrade. But lets see what I lost, I lost a corner suite with a corner balcony closer to the ocean, a soaking tub, and nearly 330 square ft of space. What did I get? Child free hotel, 24 hr room service vs 7 am to 11 PM, liquor in my minibar, and access to the rooftop pool services/food during the day. I dont believe I came out on top for my upgrade so while the food, and service is 5 stars, the facilities are 4 based on the items noted, Im giving an overall 4 because I feel like a true upgrade would have been at least a corner suite at Mousai. Instead, I feel like I got shuffled to free up more room at the overbooked Garza. Not sure Ill be back if this is how they treat customers.So this is a review for Hotel Mousai. I originally booked at Garza Blanca and got upgraded to Mousai for free. By the pure numbers Im not sure we got an upgrade per se, and others have noted this as well. The service here is overall top notch, from bell service to the front desk to your suite youll find elegance and refinement are a strong focus of this property. One of the subtle notes youll find is the all inclusive and access for Mousai includes some access that Garza does not. First thing youll notice is the trolly system to get you around the resort. The drivers are amazing professionals, but you see the roads leading up to the Mousai areas are cobblestone. Long and short, get ready for some bumpy rides as the seats are solid wood. So no cushions on the seats, no air suspension on the trolly.Lets start with the room. Overall a very nice room. The minibar is stocked with Pacifico, Modelo, Corona, Corona Lite, Coke, Diet Coke, seltzer and tonic. Theres a small assortment of nuts and chips and a few snickers bars. Theres a Nespresso machine and also Belvedere vodka, Chivas whiskey, a reposado tequila, and a decent bottle of Cab. The hard liquors and cab seem to be another differentiation between the Garza and the Mousai. The bed is very comfortable and turndown service is typically offered daily.The Deck offered a beautiful view of the ocean, albeit from a bit of distance. The deck has a built-in spa which was functioning, but could have used some work. Several jets, 3 at the back level and both feet level were not functioning. Also the jets should swivel when on, only 2 were functioning to do so. The hammock was large and very comfortable. There is an external HDMI port below the flatscreen, but dont bother trying to use it as mine was simply there for show. Also I dont know if this is just the nature of the situation or something else. Minibar service and turndown service were quite prompt and on point for every day, but our last two days. Those days minibar was not serviced and on the last night turndown service came by around 1030 in the evening while we were in bed. So I dont know if service was off due to it being the end of our stay or something else. There will be a timeshare pitch somewhere during your stay.We did do the spa and highly recommend it. The hydro circuit was interesting and a lot of fun, the massages were top notch. I do recommend working with your pre-arrival concierge so schedule spa services at a discount and make restraint reservations.Overall, as I look at the estimated price for the suite we stayed in it shows all inclusive at about 380 a night per person or about 760 a night. Thats a good value for what you get at this property, but I would not consider it an upgrade from the original booking I had with the Honeymoon suite at 369 Per Person per a night. In the end, if I compare the two bookings for an exact future date comparison, heres the stats: Price for 6 nights: Mousai (Ultra Suite South, we did not get ultra as we did not have a butler, high floor, aroma therapy, or free wifi, but lets roll with it) $3753Garza (Honeymoon suite) $3643 all inclusiveNet difference: 110 a night or 660 for the stay. From this pure price perspective, the room upgrade could seem like an upgrade. But lets see what I lost, I lost a corner suite with a corner balcony closer to the ocean, a soaking tub, and nearly 330 square ft of space. What did I get? Child free hotel, 24 hr room service vs 7 am to 11 PM, liquor in my minibar, and access to the rooftop pool services/food during the day. I dont believe I came out on top for my upgrade so while the food, and service is 5 stars, the facilities are 4 based on the items noted, Im giving an overall 4 because I feel like a true upgrade would have been at least a corner suite at Mousai. Instead, I feel like I got shuffled to free up more room at the overbooked Garza. Not sure Ill be back if this is how they treat customers.So this is a review for Garza Blanca. I originally booked at Garza Blanca and got upgraded to Mousai for free. By the pure numbers Im not sure we got an upgrade per se, and others have noted this as well. First thing youll notice is the trolly system to get you around the resort. The drivers are amazing professionals, but you see the roads leading up to the Mousai areas are cobblestone. Long and short, get ready for some bumpy rides as the seats are solid wood. So no cushions on the seats, no air suspension on the trolly.There will be a timeshare pitch somewhere during your stay.We did do the spa and highly recommend it. The hydro circuit was interesting and a lot of fun, the massages were top notch. I do recommend working with your pre-arrival concierge so schedule spa services at a discount and make restraint reservations.Overall, as I look at the estimated price for the suite we stayed in at Mousai it shows all inclusive at about 380 a night per person or about 760 a night. Thats a good value for what you get at that property, but I would not consider it an upgrade from the original booking I had with the Garza Honeymoon suite at 369 Per Person per a night. In the end, if I compare the two bookings for an exact future date comparison, heres the stats: Price for 6 nights: Mousai (Ultra Suite South, we did not get ultra as we did not have a butler, high floor, aroma therapy, or free wifi, but lets roll with it) $3753Garza (Honeymoon suite) $3643 all inclusiveNet difference: 110 a night or 660 for the stay. From this pure price perspective, the room upgrade could seem like an upgrade. But lets see what I lost, I lost a corner suite with a corner balcony closer to the ocean, a soaking tub, and nearly 330 square ft of space. What did I get? Child free hotel, 24 hr room service vs 7 am to 11 PM, liquor in my minibar, and access to the Mousai rooftop pool services/food during the day. I dont believe I came out on top for my upgrade so while the food is 5 stars, I'm considering service is 4 stars due to a lack luster "upgrade", the facilities are 4 based on the trolly, Im giving an overall 4 because I feel like a true upgrade would have been at least a corner suite at Mousai. Instead, I feel like I got shuffled to free up more room at the overbooked Garza. Not sure Ill be back if this is how they treat customers.
Mr Jack Badger
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Very posh"

Food and staff are wonderful. It's a very relaxed place to be. The rooftop pool is the best part. My wife and I have been here for 4 days and have no complaints. I hope the rest of the trip is as good as the beginning.
Nascondiglio1
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"This is the place. Book it!"

FIVE STAR ALL THE WAY! one of my favorite so far and we travel a ton. Rooms. Staff. Food. All amazing! From the time you arrive until you leave you are treated like royalty. We cannot wait to return!
Trail Blazer738743
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Stay in the South Tower corner suite!"

Great hotel and amenities. We stayed in the South Tower corner suite and it was AMAZING! The staff is extremely friendly and helpful. The concierge, Rosie Rios, gave us great advice to hire Abraham Ibarra, with Amazing Tours Puerto Vallarta, for a road trip one day. He was so fun, friendly, and a great driver. He took us to the local communities and waterfalls. He is so knowledgeable about the area with many interesting facts. I could go on and on. I highly recommend hiring him for any day trip you wish to take. Hotel Mousai is gorgeous, the food was delicious and 100% with the all inclusive package. It isnt a bunch of cheap fried food and no buffets. All fresh and elevated dishes. Hotel Garzas beachfront access and pool are also amazing. Definitely our favorite place to stay.
Darcygfunk
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"This hotel was amazing. The views were stunning and Ricardo Leon the Bella Boy we met was super helpful!"

Stunning views, incredible staff, food, scenery. Everyone we met was amazing! The food was incredible. We will be returning soon for sure. Everything from the check in to the check out was smooth. Our view was magnificent from the 10th floor, with a jacuzzi tub on the deck.
Patty A
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Mousai Puerto Vallarta : paradise on earth"

We recently spent a week in an ultra suite , south tower.From our immense terrace , we could admire the ocean, the gardens and the jungle:hard to beat.It was our first time in an all inclusive hotel therefore we cannot compared with others.However we sail from 2 to 4 times a year on 6 stars expedition or cruise ships and can affirm that food and service both are superior at Mousai.Mousai is all about details and the more you look, the more you can appreciateWe tried every restaurant and all of them were excellent: food presentation, quality of the ingredients and succulent taste.Our preference went for Hiroshi at dinner and The Terrace at breakfastThe place we enjoyed most was the roof top, north tower.Claudia does a fantastic job to make guests happy there.Talking about the staff, every one we encountered would deserve to be mentioned, what a great job they do.I will only name one : our butler Gustavo, very professional, attentive and also funny.Some members of the staff even tried their French to speak to us or wrote us notes in French, it was very appreciated.I would say the highlight of my stay was the 90 minute Diamond facial .Wow , so relaxing and with tangible results.Carmen , the therapist has magic hands .The hydrotherapy circuit that preceded it was both soothing and fun.The view from the relaxing area and the pampering we get are amazingI just went over my review and see that i use quite a few superlatives, that is how i feel about Mousai: a top hotel experience G.C.,Montreal.
Gabrielle C
From Tripadvisor
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"Hotel + Noi Review"

This was our second time at Mousai this year and it was a perfect relaxing stay. Rooms in both sout and north tower are beautiful. I do prefer the North tower view. All the staff is great making sure the guests are happy. This place is fantastic.I would like to give a special thanks to chef Massimo and our waiter Miguel at Noi. First time we stayed we skipped Noi because of the not so great reviews, but this time we gave it a chance, and ended up dining there 3/5 nights. Food was delicious and our waiter was very knowledgeable about food allergies and made sure that I don't touch anything I shouldn't
Monika S
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Third trip to this great resort."

Just returned from our third trip to this lovely resort. It is truly a wonderful getaway for us. The food is great and the pool is unbeatable. We loved having Carlos as our butler, and Paulina the concierge was super helpful to me and to my husband when he needed something printed for a business issue. Ramon at the rooftop is top notch. We'll be back Mousai!
Sarah H
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Great experience"

Congratulations for an amazing service, Roberto Gallardo and Christian were the best part of our stay! Really bad support from concierge personnel, too pushy selling the membership program, everything else is great.
Gilberto V
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"World-class Spa"

The Spa at Garza Blanca Cancun is World-class. Beautiful interior, outstanding amenities (Aqua-therapy, Sauna, etc), and a staff that is more than attentive. Our massage therapists and Spa butler were second to none. Just an all-around fantastic experience.
Victor T
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Great service!"

Marianna was great!! We had a nice, clean room to come back to every afternoon! Everything was perfect!! Couldnt have asked for more. Loved the little treats left for us at night. Hoping to ve back soon!!!!
Andrea S
From Tripadvisor
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"The Staff are amazing, suites are great, thus 4 stars, but the food and wine, meh."

I stayed at Hotel Mousai for a week with my 85 year old mom. I researched extensively for a place that had exceptional service and outstanding food. I also looked for a place that had everything we could want on-site: restaurants with many options, pools and shopping as my mom uses a walker to get around and tires quickly. We have stayed at many highly rated resorts around the world. We did not take advantage of any of the on site activities. Our experiences were limited to the hotel, restaurants and Terra Luna village. Here is my perspective on where Hotel Mousai hit and missed.The Service. Without question the level of service is 5 Stars. Everyone is attentive, professional and trained to respond with a hand over their heart and a warm., "It's my pleasure" to any request. They learned our names, our drinks, where we liked to be by the pool, and they took special care of my mom which made the experience more relaxing for me. If I were scoring on that alone; 5 stars. The Suite. We stayed in room 6062 and it had an unobstructed view of the bay. We saw whales out front and had a great view of the New Years Eve fireworks over the water. The "plunge pool" is a jacuzzi. It was nice and warm but really hard for my mom to get in and out as there is no railing and the step down is sloped. It was rather shallow but covered shoulders if one slouched a bit. The beds were comfortable, the mini bar stocked, and the patio was lovely. Pre Arrival Service Miss. The pre-arrival concierge Miguel G ghosted me after the first email exchange. Didn't return two voice mails I left prior to arriving. So I was unable to take advantage of any pre-arrival booking discounts at the Spa. Spa Issues. My Diamond Facial technician needed training. He wound up applying a hardening mask over my eyes (leaving just a crack) and completely covered my mouth even after acknowledging my intake comment that I can get claustraphobia. Further, because it covered my eyelashes, most of my extensions came off when he removed it. I was offered a discount on my massage later in the week for the trouble when I discussed it with the spa manager. The 80 minute deep tissue massage I received was average at best. The technician had limited skills and seemed to think "deep tissue" just meant press as hard as you can and try to trace a muscle along the bone. My mom conversely said her technician gave her the best massage she has had in recent memory which is high praise. So maybe it's a training issue and not a widespread problem.Disappointing Dining. I really, REALLY wanted to like the food. I am the cook at home so having food made for me is a treat. We do dine out regularly so I appreciate well prepared meals with a nicely curated glass of wine. Sadly, with the exception of Dao, the Chinese restaurant (tip of the hat to Chef Lau, Adrian the manager, and servers Adrianna and Luis) every restaurant (excluding Karuma, $45 extra per person, didn't eat there and Canu or Kuali which haven't opened yet) had issues. The consistent problem was hot dishes arriving to the table cold and unpleasant to eat. Equally problematic was proteins arriving overcooked and tough or oversalted. After a few days of this I mentioned it to Gustavo who said he would talk with the managers of the restaurants. Things did improve (we had obviously been flagged as the managers came to our table to check in with us during meals). So I give credit for making adjustments. But every time we ordered it was a "wait to see if we have to send it back" moment which really detracted from the experience. The rave food reviews was the main reason I booked at this resort.Wine. The by the glass options for the All Inclusive package were uninspired and occasionaly undrinkable. The bottle options were better, but paying $120 USD (once you factor in the automatic tip on top of the bottle price) for a basic California Cabernet seemed a lot to ask. Cocktails were a better choice but didn't compliment the meals every time.Terra Luna Village. The shops contained your standard resort wear options and a few Mexican artist wares. Maybe because it was over the holidays, but the merchandise seemed low with few options to choose from in each shop. What would have been nice is a general store to buy sundries in the Village. I think there was one at Garza Blanca but I didn't get down there to explore. All that being written, would I go back? Honestly I don't know. The service was amazing and it felt wonderful to be so pampered. However, it is 30 minutes at least from Puerto Vallerta center so getting into town isn't quick and easy. Which means you really need to like the resort. Why four stars? The staff and the overall service. I am *very* particular about my food and wine. So what I mentioned above might not have bothered someone else. It could have been a short term issue that has since been corrected. But given the pricetag of the resort and the rave reviews online, I was surprised that there were so many issues.
Julie Ann Kanter
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Two Tips to Help you at Hotel Mousai."

Best food and rooms of any all-inclusive hotel. Use to be your bracelet was all you needed with meals for all-inclusive. Now you must sign a receipt for every meal. And there is a place for a tip. If you don't give a tip -- awkward. Also be aware we requested a corner suite when booking with Costco. But Costco is only for floor 3 and below. You must get a "ultra corner suite" for above 3rd floor. Not offered by Costco. Finally, I do not recommend using the booking agency on the Hotel Mousai website. I used them once a couple of years ago, and called to ask a question, and they said they would call me back to me in a few days. That is not service. Best to use Costco. (Two years ago they had no English speaking TV channels -- so glad they do now).
D Hin Denver
From Tripadvisor
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"Great stay"

Loved the Bocados breakfast, an amazing patio and view, where Alan took care of us giving us specials and my sons favorite, the tortilla soup! Incredible rooms with great views and friendly attentive staff.
Christopher H
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Pre-Arrival Service"

We haven't even gotten to the resort yet, but I'd like to recognize Roberto Ochoa, our pre-arrival concierge for his great service and attention to detail. He booked airport transfers, restaurant reservations, and all-inclusive plans for us. Everything was done exactly as requested, promptly and efficiently. Thank you Roberto! Dianne
Getaway53846421655
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Our best trip to-date!!!"

This is the perfect luxury hotel for a long weekend getaway or extended stay. The hotel property offers everything you need if you dont feel like venturing out, and the views are amazing... from onsite excursions to the best food at any of their onsite restaurants! My Wife and I will certainly be visiting this location many more times in the future. To top it all off - the hotel staff - from the front desk and reception staff and restaurant staff, to the cleaning staff and pool staff, everyone treated you like family. Hotel Mousai and Garza Blanca are the absolute best. My Wife and I have traveled to many locations and stayed at various 'all-inclusive' hotels both individually and together over many years as middle aged adults, this hotel is #1 on our list. A special Thank YOU to Diego Dimora (our Butler) for enhancing our stay, it wouldn't have been extra special without You!!!
Jasonm D6558 Ar
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Great views and very impressive service"

If you are going to Puerto Vallarta you must stay at Hotel Mousai. The property itself is beautiful, the standout being the stunning rooftop pool. We were extremely impressed with the service at the pool- Alan the pool concierge was a standout and took care of everything we needed, often times even anticipating what we would need and taking care of it before we could ask. The waiters by the pool, especially Mateo, were also amazing and extremely attentive without being overbearing. We were able to relax without being bothered but still have everything taken care of for us. This is a really tough balance to strike but Mousai has nailed it. The rooms at Mousai are very spacious, especially the balconies. We really enjoyed the view from the balcony in the morning and at sunset, especially from the plunge pool/jacuzzi. The decor is very modern but the furniture and bed were extremely comfortable. Every person that we interacted with at Mousai was extremely friendly and helpful. While the hotel itself is beautiful and has amazing views, the high level of service is what really sets Mousai apart from other hotels.
Tim M
From Tripadvisor
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"First time at an all-inclusive resort."

We had never stayed at an all-inclusive resort before and Garza Blanca exceeded all of our expectations. We felt so pampered and cared for the entire time. We spent hours by the pool reading, sleeping, floating around enjoying the scenery. Even though it wasnt an adults only resort, we never felt the kids there were overwhelming. We enjoyed the feeling of privacy in that it is a bit out of the way. Food was excellent and all of the staff went out of their way to greet you at all times.
Mary C
From Tripadvisor
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"10 out of 10!"

Our family of four, including our two grown children in their 20s, could not have enjoyed our stay at Mousai more than we did. The ultimate hotel for relaxing by the pool, while eating and drinking great! The rooftop pool setup has got to be one of the best pool experiences weve had no little kids doesnt hurt!!Special thanks to our personal concierge, Nicky. She was awesome! Alan and Guillermo also were outstanding at the pool. We loved each of the included restaurants - not always the case at an all-inclusive. 10 out of 10 for us!
Steve A
From Tripadvisor
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"Wonderful Vacation"

We had a beautiful vacation at Hotel Mousai this December. The room was gorgeous and the views could not be beat. I really enjoyed staying in an Ultra Suite in the South Tower and Angelica was amazing with housekeeping. Gustavo was our butler and was extremely helpful. He was attentive and helped us with reservations and was just generally helpful. Our meals were wonderful and we especially loved eating at Hiroshi and DAO... Alberto was fantastic at DAO and went above and beyond with his service and recommendations. We loved Alonso at the bar at NOI who made amazing espresso martinis and Diego was fantastic as our kayak guide. We had a relaxing and wonderful vacation and can not wait to come back!
Racheljordanbrown
From Tripadvisor
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"Great stay"

Food was great. Cleaning service was great, Mariana Lima was outstanding made us feel at home. My child had an accident and she was so helpful to clean up. The views are fantastic. Everyone is so nice and helpful.
Cindy C
From Tripadvisor
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"A lovely resort. Excellent staff"

Garza Blanca really grows on you. We were a family of 9 ranging from one years old to early 70's. Three children under five. Garza Blanca strength is it staff. Excellent service, smiles and a true desire to assist whenever they can. Shout out to front staff who were very accommodating. The roomsThe two bedroom suite is excellent. Washer dryer and three bathrooms. Spacious with a full kitchen, dining table sitting area and great outdoor balcony.Bedrooms are a good size and easily slept a family of five. The rooms are cleaned daily and the staff did a very good job. There is a turn down service and they leave treats and restock the refrigerator drinks and towels. I felt it was above expectations.The king studio was spacious and had a small bar area with a fridge and sink. It had a small balcony, small bathroom and comfortable bed. The bathtub is very high. If you are short or have mobility issues it would be difficult to access. They was one chair and a small table. A long thin table was in the room with a futon. The room lacked a couch or chairs and table. It felt sparse and in need of place to sit. There is excellent room service options but no where to eat. The room service does leave the serving table if needed. But there is only one chair. That is a big miss.We brought in the balcony chair and table.The room has a large walk in closet a small closet and a chest of drawers.The restaurantsBreakfast at Blanca Blue is excellent. It is buffet and has many options. Very good service.If you have children you only have three dinner options. One Aquasil which is open infrequently about three days a week and takes reservations at 7. We never got there, too late a seating for us.The other two options. One Blanca Blue overlooks the beach and one Bocados is in the mountain area. Accessible by trolley.Blanca Blue is lovely large restaurant with an outside areas on the beach. The menu is quite large and there's are children's menus at all the restaurants. We found that it took way too long to get our mains. We are talking 40 minutes of more after the appetizer. That doesn't work with the young kids. So we asked for the food to be brought all at the same time. That helped. Service attitudes are great and the food is good. Bar service is available all day here. Nice staff Bocados is a ten minute trolley ride. It is a steak house. The trolley takes you around the property. If you have mobility issues it would be difficult to use the trolley. The kids loved the trolley. My back did not. The roads are bumpy and the ride is a tad rough. However the drivers are very nice and the views are quite spectacular.The views at Bocados are amazing. The restaurant feels high end and the food does not disappoint. The staff are all smiles and truly make the experience even better. This was our favorite option. Sunsets from the outdoor space were unforgettable.Overall with kids there are only two restaurants to eat at. That is not ideal for an all inclusive resort. Very repetitive. The other option is room service. But that is not ideal. I do not want to eat in my room. A dinner buffet would be a good idea. Something Garza Blanca should consider.The Pool and BeachThere is no issue getting chairs at the pool or beach.The pool starts getting busy after 10amBeach never was busyThe pool staff are great. Very attentive. Antonio was a wonderful friendly staff who checked in on us and was great with the kids. The chairs are comfortable. Not alot of sun at the pool all day. Certain areas had more sun, others had none. The pool service is excellent. Great pool menu and kids options. Very clean and constant maintenance of the chairs and grounds The beach is quite small. The sun is there all day.. At first we were taken back that the beach is not expansive. We are used to walking miles down the beach. Here it is basically the length of the hotel and had many loungers with tables and full service .There rocks at both ends of the beach. Lots of sand to make sand castles and for looking for shells. So all good. The water can be rough so be aware.The adult only restaurants are excellent and not too be missed.Or favorite was Noi. Overall Garza Blanca is a five star resort. However it lacks children activities.It has a small splash pad on the pool. The kids club had limited activities and was not ideal for our age group. The staff are so nice too. Always smiling and happy.Suggestions would be a park with a children's playground with swings, slides and climbing area. A splash pad with slides or lazy river. A perfect location for these works be TerraLuna. Such a beautiful location with a carousel would lend itself to a children's playground.We are used to going out and about when on holiday. There is nothing around Garza Blanca to wander to. So that took some getting used to. We would have needed access to three car seats to go on an excursion. That seemed like alot of work to arrange. We enjoyed our visit and felt that the food service, room service and food were better then expected.
Dmorcareers
From Tripadvisor
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"Not to be missed"

Noi was a beautiful restaurant with fabulous ambiance decor and views. The staff was incredibly attentive. The food excellent and the entire experience top notch.Miguel our waiter was professional and informative. He knew about the food, preparation and good combination of sides. We tried pizza, salads, fish, tenderloins, many appetizers and pasta. We visited four times. All the food was six star and well presented.Not to be missed.
Dmorcareers
From Tripadvisor
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"The not "All Inclusive" All Inclusive Resort"

The rooms & rooftop pools were excellent. The breakfast & lunches were good. The dinners were below average with the exception of Hiroshi's which was very good. Every eating experience had menu items with a tiny chef which meant it was not included and in fact expensive. One example was our friend got 1 chinese beer vs mexican beer and it was over $20, wow! At every meal and food/beverage order there was pressure to tip the wait staff which was nearly $300 USD additional cost to this all inclusive resort. As much as we enjoyed our stay, I'm not sure that we'll stay there again.
Steven B
From Tripadvisor
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"Just Yes!"

Our 5th Christmas stay is as beautiful and remarkable as ever! We absolutely love it here, we didnt lift a finger and enjoyed the friendly and thoughtful staff, exquisite grounds and views, and wonderful dining experiences. Special thank you to Carlos Ramos our butler for the last two years, Mateo Luis our South Tower poolside server, and Angelica our housekeeper. We love the special treats and kind favors extended. See you next Christmas!
Khristian B
From Tripadvisor
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"The best resort in Puerto Vallarta!!"

Great service, great hospitality and a fabulous location. From our house keepers, servers, restaurant hostesses, concierge team, butlers team and bellboys, they all were wonderful. Roberto, Alejandro, Felipe, Zuno, and Jose were incredibly attentive. Heycet was one of my favorites. Her hospitality was unique. We will definitely be returning next year.
Uvaggio2006
From Tripadvisor
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"Wonderful Service and Countless Activities"

My family and I had a wonderful experience at Garza Blanca in Pierre Vallarta. Everything from the service to the location and atmosphere was top notch. The views were stunning and the amenities are hard to beat. With multiple restaurants and excursions to enjoy, youll have trouble finding something you dislike. On top of that, the service and employees were phenomenal. They are very friendly and helpful, especially our activity directors Mike and Tito, as well our front desk associate, Yarely. Mike and Tito we met early on our trip while doing the resorts nature walk to a beautiful waterfall and swimming hole. They were phenomenal guides and remembered our names the rest of the trip. Yarely handled all our questions, of which there were many, and our room booking. She was extremely helpful and made things easy and clear.Also, when booking your excursions, keep an eye out for Francisco. He helped us book all of our activities, and made sure everything was handled on the business side so we could just enjoy the excursion. He is also a great person, and now a friend. You wont be disappointed with your stay!
Jacksonh493
From Tripadvisor
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"Amazing staff"

Roberto Omar Ochoa our concierge made sure our family was taken care of, he was amazing. Thank you for all your help in making our family vacation wonderful. We love Garza Blanca, joined 3 years ago, and have used our points every year. Its the perfect family resort as well as a great spot for the wife and I.
Escape54327347260
From Tripadvisor
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"A perfect vacation made all the better by the welcoming staff"

My stay at the Hotel Mousai North tower was perfect. From Miguel helping us to our room, Danielle helping us at the front desk, Rossie helping us with our reservations at the concierge desk. Every restaurant was amazing. The food tastes so good and every night we felt we were ate at the best restaurants around. From breakfast at The Terrace with our awesome server Nabile and our hostess Marisol, to dinner at Noi with our server Leonardo, dinner at Dao with our server Jose and dinner at Hiroshi with our servers Diego Silva, Miguel and hostess Janette. Every single person we interacted with enhanced our stay and made our vacation so much more enjoyable. The turndown service provided by Maria Velasco made for the perfect end to each night as we would come back to our room with music playing, lights dimmed and a hot tub calling our name.
Irish Sounder
From Tripadvisor
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"Outstanding!! service...great people."

We've been members of Garza/Tafer for the last 10+ years and Garza PV has become our home away from home. Excellent people, service, and amenities. They are undertaking an aggressive expansion of the site...with multiple towers and beach condo's forthcoming. Would like to recognize our pre-arrival consigner, Roberto (Ochoa) and our Butlers Jose (Valenzo), Felipe, Roberto, Alejandro, & Oswaldo who were all instrumental in assuring that we were comfortable and never lacked the luxury of the resort. As well and without exception, the restaurant(s) and pool waitstaff were all outstanding. We're looking forward to returning later this year...
Tom Syd G
From Tripadvisor
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"Trusty Vacation in PV"

Mousai PV is and always has been our old trusty vacation resort in Puerto Vallarta. This would mark as our 6th visit to Hotel Mousai and even now, still maintains its quality with excellent services and care. The addition of new restaurants and tower as well as Tierra Luna Garden is an awesome touch by the resorts main company, Tafer Resort. I highly recommend for anyone looking for a high end but quiet all-inclusive resort. Here are honorable mentions of some of our favorite people and restaurant/bar that took great care of us;Butler: HumbertoConcierge: MelodyHiroshi: Miguel aka Brad Pitt; Alejandra; DiegoLobby Bar: Ramon; Alberto; YeseniaBocados: Martin; AngelTerrace Garden: Luis; Edgar; CesarHousekeeping: MonicaSky Pool Lounge: AlanNoi: Bertin
Leon T
From Tripadvisor
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"Never a complaint here"

We love this resort. Not a single complaint! The service is always excellent, the food is great, and on this trip we had a housekeeper named Mariana (Lima) we really loved. All I need to do here is lay by the pool and enjoy the all-you-can-drink and eat benefits!
Aj F
From Tripadvisor
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"Great staff, beautiful property"

After a rocky start, we really enjoyed this property. Checked in to find the room we had been confirmed to be in at the North Tower was given to another party. It was a huge disappointment since the view was THE reason we paid for the upgraded room. We waited 40 minutes to speak with a manager who told us we would enjoy the South Tower just as well and put us in a corner suite on the 7th floor. View from the bed is directly INTO the North Tower which we did not enjoy. (Note regarding customer service: a simple question how can I make this better? is all that most people need to hear. This was a missed opportunity for excellent service for a poor experience made worse by perceived lack of concern.) We had also paid for a cake delivery to be brought to the room on the wifes birthday, but instead it was put in the room on the check in date (3 days prior). A minor detail that was a bit awkward when nothing arrived on the actual birthday. Next time we would skip the extra services. First night was dinner at Hiroshi based on reviewers comments. If you think sushi at Kona Grill is high quality, then you will enjoy this restaurant. We elected not to go back after the first night. We were fairly deflated with our experience by this point, and then to top it off, we could hear very loud music from a wedding party until 1:30am. Day 2 is when things took a turn for the better. Our butler informed us we could move to a corner suite on the 10th floor of the North Tower where the views were improved and there was no loud music for the remainder of our stay. The interior of the room was not as nice as the South Tower rooms because it is a bit older, but this was not a concern for us. Service at the pools, beach and restaurants were all great. Diego (butler) was very responsive to requests. The guides for the kayak and hiking tours were also fantastic. On the all inclusive plan, food was a bit hit or miss though much better than most other all inclusives, and the cocktails were incredibly weak. Wine was acceptable but not great. Learned to order all cocktails as a double. As far as our restaurant experiences, breakfast at Blanca Blue and the room service options were best. Lunch is mostly bar food at the beach and pool. Dinners at NOI and Blanca Blue were our favorites and we went back a second night to NOI. Bocados was disappointing (very tough steak and nearly raw baked potato). We didnt try DAO. None of the restaurants ever felt full though the resort was 95% booked. It was difficult to find lounge chairs on the rooftop after 12, but the beach had open spots even on the most crowded day.Lastly we had a spa treatment and got to access the hydrotherapy an hour prior. Highly recommend doing this at least once. Though we only used the gym once, there was plenty of equipment and no waiting for a machine.Would we go back? Yes. Would we choose all inclusive? Probably not. Would have liked to try some off property dining options, but having all inclusive makes one feel they need to stay to get their moneys worth.If youre here during whale season, I recommend Vallarta Natours for a whale watching excursion. Very knowledgeable people!
Adventure09817045248
From Tripadvisor
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"Great resort "

Great resort with solid restaurants and a nice beach. Our butler Gustavo was very helpful the whole time as was the entire staff of the resort. Its a bit from the airport, but worth it for sure. Views are great
Matt C
From Tripadvisor
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"Not too far away from town, but far enough to have some peace"

Garza Blanca is a lovely resort built up into the mountains, a quick 10-12 minutes bus ride to the Malecon. Bus stop is conveniently located right outside the hotel grounds. Our room was a surprise with a spacious balcony complete with Hammock (we were in Tower 4 next to the steak house). We also had the luxury of a giant free standing tub overlooking the water in our room. Room was spacious and clean, 3 different pillows to choose from (considering I hate down pillows, this was great to have a choice). The resort is large and in the mountains so there was quite a bit of walking or you could wait for a trolley service to come around. There is a starbucks on site, prices are a bit high for a regular coffee con leche. Pools were clean and not crowded despite having families there for holiday. We opted to not do the all inclusive plan as we wanted to experience muchos tacos on this trip but I heard from other guests the food was good. If you want to stay away from Centro this is a great place to unwind. I was disappointed with the beach, however you have a great view of los Archos and can kayak over to them and snorkle there. Pros:Great location for some peace, beautiful resortClean and spaciousPools are lovely, never had to fight over chairs and towels (towels are folded on available chairs) empty chairs were assumed free and it was easy to locate towelsBus is convenient outside the resort across the street, quick and inexpensive way to get to town for the TACOS!Shoutout to Housekeeping for the extra coffee they provided us!Cons:All inclusive was offered to us at checkin but at $150/pp/day it wasn't reasonable for us for this trip. We got some soda and water at Walmart and had a fridge to keep them cold and went to town to eat our meals. We don't get the value as we are not big drinkers, so this worked well. The beach is small and rocky. Not bad to lay out, but getting in the water was a little tricky. You can see Los Archos from the beach and there's opportunity to snorkel there. The concierge isn't really a concierge, they are a sales team. We called to locate the gym and they directed us to the lobby. Got to the lobby they directed us back to Tower 5 (it's about a 5 minutes trek to the lobby). In Tower 5, we eventually found someone familiar with the gym who directed us to the elevators in Tower 5 to floor G from L1 (you keeping up with this?) Floor G does contain a decent gym with fantastic views of the bay and a decent set of machines and weights. We opted to ignore the welcome package and maybe that is where they give a tour and tell you about the resort, but we have been to a few of these and don't want to waste our vacation getting a sales pitch. Turndown service provides a snack and a small paper schedule for the following days activities. I think here is where a book or something in every room would be beneficial to describe the activities and where exactly to go or maybe even create some content for the hotel's channel on the television to talk about the activities?Our last full day we were heading out to the bus stop to go to the Malecon to buy some souvenirs and get some food. Just outside the lobby we were approached by a hotel employee named Omar who repeatedly questioned us about where we were going and who we were going to meet. We responded that we were just hopping on the bus to go to town 3 times before we eventually parted ways. It was just a weird interaction. He mentioned how the hotel keeps us safe and that they cannot guarantee our safety if we leave? We had been to town day and night for the past 4 days without incident.Check in time is 4 pm - standard time I have encountered has always been 3 pm. Regardless we arrived around 3 pm and were told to the room would be ready in 15 minutes. After 15 minutes we approached the desk to see if they were ready and they said no it will be 4 pm. Ok, fine. So we sat in the lobby and waited. It may have been in my exhausted travel day state that I was not inviting any conversation from the sales team. They asked if we wanted to eat or go to the pool, but after a long day, you just want to settle in your room first before you truly start your vacation. Not to mention, if you are not all inclusive, it can be pricey. Overall, if you are looking for an option away from town, Garza Blanca is a good choice. We were very comfortable in our room and at the pool. It was convenient to catch the bus and Uber is also a great option. The trolley service is also nice after a long night in town.
Comfortable Q
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Heaven on Earth"

This is our 4th time at Hotel Mousai. Each experience is better than the previous. We stayed in the South tower but spent most of our time at the North tower rooftop pool. Our butler, Carlos, was amazing and attended to all our needs. On his day off, Ernesto took over and equally amazing. Greta, the pool concierge was always there to help as was the restaurant supervisor, Jennifer. All so sweet and nice. All the waiters at the restaurants were there to please. Paola the elite member concierge knows her job well and always there to help. We met so many nice people during our stay and now have new friends. Highly recommend Hotel Mousai in Puerto Vallarta.
Reidbo007
From Tripadvisor
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"Great staff"

My husband and I visited last year and were excited to return in December for a 6 night stay. We were thrilled to see Vincente Joya at Hiroshi again! He is so incredibly knowledgeable of the menu and made perfect recommendations for us. Diego Silva and Janette at Hiroshi helped us as well and were both so kind! I have to also mention Javier on the beach! I had fun with him last year and this year was no different, he always made sure we had what we needed. The waiters on the beach (all of them) work SO hard and do a fabulous job! We also returned to Dao and were glad to see David, he is always so attentive and so friendly! We love Garza Blanca!
Farley233
From Tripadvisor
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"5 diamond experience!"

Hotel Mousai is a true 5 diamond experience. We spend over a week at this resort and loved every minute of it. The rooms are very well done, and your private balcony has a hot tub and a Hammick. The roof top pool provides some of the best views we have ever seen, and the service is outstanding. The all-inclusive package is well worth it, and the food is amazing. Room service was excellent also. All the drinks were premium brands and anything we wanted was pretty much available. Our butler Ernesto was top notch. He was always checking in on us to make sure we had everything we needed. His service skills are amazing and always goes out of his way to make our vacation special. Thank you Ernesto!! One of my favorite things to do was to visit the South rooftop bar at night for a few cocktails. The roof manager was Rigoberto and he did an amazing job running the roof top bar each night. Great work! We also found all the other on the rooftop bar to provide outstanding service. Angel, Eduardo and all the others were providing outstanding service also. Bottom line....you have to visit the Mousai rooftop bar at night. Great fun and serviceWe went to the beach most days and they provide a trolly that brings you for a short ride down to the beach. This is truly a 5-diamond experience and want to thank everyone at the resort for always going out of their way to make our vacation the best. You have to visit this place! Steve & Beth Tennant
Stevent M4400 Zq
From Tripadvisor
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"Outstanding!!!! "

My wife and I have a wonderful experience at Garza Blanca Preserve in Puerto Vallarta. We had a honeymoon suite which was great. It was ocean front with a balcony overlooking the ocean and the pool. The suite had a private hot tub on our balcony. The All-inclusive was a great deal. Many restaurants to choose from and the room service was outstanding. Would highly suggest the All-inclusive package. The thing that stuck out the most was how friendly and dedicated all the staff was. We really want to thank our butlers Jose, Roberto, Alejandro and Felipe for the great service they provided during our stay. They were always checking in with us to make sure we had everything we needed and just provided outstanding service. Thank you!We spent most of our days on the beach and want to thank Javier who always stopped by to make sure we had everything we needed. We really want to thank him for always decorating our beach cabana with beautiful flowers every day. Javier you're the best! Thank you for all you do. Over the years we have gotten to know most of the servers at the beach and the beach pools. Roberto, Alejandro, Francisco, Ziem, Ivan, Juan, Panchillo and all the other servers are just outstanding people and really make your resort shine. All of them always welcome us with a smile and go out of there way even if they are not covering our area. This trip we had a chance to meet a new server who took care of us most days on the beach cabana. Oscar is such a great addition to the server staff. Oscar did an outstanding job taking care of us every day and was always one step ahead of us with what we needed. Oscar, thank you so much for taking care of us each day at the beach. You are outstanding at what you do. It also important to thank Joel who was always in the Garza lobby entrance. He always helped us and made sure to go out of his way to say hi and make sure we had everything we needed. Thanks Joel. One of my favorite things to do was take the trolly up to Hotel Mousai South rooftop bar at night for a few cocktails. The roof manager was Rigoberto and he did an amazing job running the roof top bar each night. Great work! We also found all the other on the rooftop bar to provide outstanding service. Angel, Eduardo and all the others were providing outstanding service also. Bottom line....you have to visit the Mousai rooftop bar at night. Great fun and service. Being that we stayed 8 nights at Hotel Mousai also I want to also express what a positive experience we had with our butler Ernesto while staying at Hotel Mousai. Ernesto is on top of things and 2nd to none as far as service goes. We had such a wonderful trip. The resort is beautiful, the rooms are great, the food is outstanding, and the employees are really top notch. My wife and I have been all over the world traveling and this is one of our favorite places. Thank you for such a great experience. Steve & Beth Tennant
Stevent M4400 Zq
From Tripadvisor
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"Best place to stay "

This is by far the nicest Garza Blanca resort. Kids club is the best! And now that they offer later hours were able to have adult dinners . 10/10 recommend. Especially in the winter season when its not too hot .
Amanda O
From Tripadvisor
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"Hotel Mousai"

Had a few issues. Reason only rating 4 stars. But after having a couple of them taken care of the experience was pretty great. Restaurants are most definitely amazing & made me feel so special for my birthday. Was put in wrong room but room & view was beautiful. Rooftop in amazing. Love this place. Will definitely be back, very soon!
Mrglover11
From Tripadvisor
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"Luxury Hotel; amazing staff"

We had an amazing time here - again. This is our 3rd time back in 3 years. The hotel, pool, food, spa are all top notch. Everything feels high-end including the customer service. We had a butler with our suite, Ernesto, who was incredible. He had the right mix between being present without overbearing, and went above and beyond in making sure we had the best stay possible. Its employees like Ernesto that make us want to keep coming back to Mousai.
Ahmede U3593 Ms
From Tripadvisor
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"Excellent service!!!"

It was a wonderful experience, great service from all the staff, specially from Giovanni, Alan, Antonio, Erica and Arturo from the Bocados steak house. I definitely recommend coming here. We are coming back again!
Rafael R
From Tripadvisor
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"Amazing stay at Hotel Mousai!"

Hotel Mousai was AMAZING!! Awesome service, food, & accommodations! Javana was an excellent concierge who helped out with anything & everything we needed! My husband & I will definitely be coming back in the near future!
Katie S
From Tripadvisor
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"Relaxing getaway"

The room was very comfortable and was always well cleaned. The staff was incredibly responsive and friendly. Our housekeeper, Natividad, was especially accommodating. We had a wonderful and relaxing time and will be back.
Ryan M
From Tripadvisor
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"Great resort, will definitely come back"

Great resort! Beautiful rooms and outstanding service. The campus is spread out with trolly service through terrain and jungle that is easy to navigate. The spread out campus with multiple pools makes it feel private and not crowded even when there are lots of guests abound. The photo was our view from Tower 5, and i think virtually all rooms have a similar view. Mariana Lima provided outstanding service and helped make our stay very special!
894tedp
From Tripadvisor
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"Incredible experience"

The resort was absolutely stunning. Service was top notch. So many food options. Could use a bit more night time activities (ie live music, family shows,etc) But overall very relaxing and enjoyable experience. Definitely recommend coming here for family vacation or a couples getaway.
Youngunncam9395
From Tripadvisor
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"Must Experience "

First off the Butlers Jose, Felipe, Zuno, Roberto & Alejandro are amazing, they listen and make sure you have a wonderful experience! They set up reservations for you spa, dinner, etc., plus they make sure your room is to your satisfaction!We ate breakfast almost every morning at Blanca Blue. Please ask for Elaine, she is the manager but she will go above and beyond to help your needs are met and your dining experience is one that you wont ever forget! When you travel to Garza Blanca Puerto Vallarta you will be amazed at the Views, the pools, the beach, going from the beach to the jungle do to speak is off the hook way better than Hawaii! They do have some bugs they need to work on! Not all staff members are on the same level of service they are trying to achieve rating wise. They are shooting for a 5 star they arent there in my opinion.. however they are close just need more training of staff. We have stayed at the St. Regis several locations and they dont miss a beat in service from there greatest to management and everyone in between the level of service is like no other. I believe Garza Blanca could achieve this same level of service. The Sales Staff Dustin who is the GM is remarkable! He doesnt pull any punches which I love that about him. Plus his British humor we love, thank you Dustin for taking care of us! Garza Blanca is very lucky to have him, he has such great vision and understanding of how Garza should be run and achieve their 5 Star rating, as long as Dustin is at Garza Blanca this place will soar!Thank you again Dustin for everything!Pascal is part of the sales team and I recommend working with him plus he has connections with restaurants in town and boy what amazing food. He recommended and setup reservations at Barcelona Tapas and wow the experience and food was amazing! We had the paella even though you have to be patient since the paella takes a bit but oh so worth it, the flavor and dish is spot on compared to Europe! The tapas were perfect small bites before our paella came oh and the drinks were fantastic along with the potato salad which is a must to tryyum. Thank you Pascal for exposing us to the restaurant and thank you so much for taking care of us!I do want to recognize Gloria for assisting us in the beginning upon arrival.thank you for all your help!Well I think I have said enough! If you truly want an amazing experience Garza Blanca Puerto Vallarta will not disappoint!Yvonne & Tim Tilley
Yvonne T
From Tripadvisor
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"Excellent experience"

The hotel is beautiful and the restaurants are delicious. Theres really no need to leave the resort unless you have something to do downtown. The waiters are so nice and helpful. Roberto was our waiter by the pool and he was excellent. My only complaint is the busing system that connects the various towers and restaurants. It runs every 15 minutes but Sometimes it feels like youre waiting forever, especially when you need to get to a reservation.
Silva Legacy
From Tripadvisor
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"Best week ever!!!"

The hotel & service is top notch. My butler; Gustavo was very accommodating and made my stay very enjoyable. The hotel was very clean at all times. From my room, to room service, restaurants, etc. Simply amazing. I will be back again very soon. I hope I get Gustavo again.
Resort29068376308
From Tripadvisor
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"Hiroshi Restaurant Service "

Restaurant Hiroshi exelent, the Service at the restaurant by Miguel Aley and Ruben excepcional to perfection, the hotel the best ever the area is wonderful, thank you . The service overall exelent food, drivers, wonderful.
Javier E
From Tripadvisor
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"Superb service !"

Everything was exelent! The service by the staff is top notch. The cleanness of the rooms is outstanding, and the views are amazing. We enjoy the swimming pools, the beach, and the delicious food at various restaurants. A special thanks to Jose and Leonardo for the menue sugestions, at the Italian restaurant and for the superb service. We had an amazing time Marg & Jorg..
Margarita J
From Tripadvisor
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"Hotel Mousai is a MUST if you are visiting PV"

This is by far the best resort my husband and I have ever stayed at. Hiroshi: Miguel + Irving were both the sweetest! After spending 15 days in Mexico and traveling around to different parts of PV, our dinner here was by far the best! I literally still think about it. If you are staying at Mousai, dinner at Hiroshi is a MUST! Humberto was our butler during our stay. He was incredibly thoughtful and helpful! He was very responsive with our messages and always willing to go the extra mile. He set up coffee service for us and had the diffuser on with scents that we loved. The rooftop pools were some of our favorite parts of the resort. Alan was helpful with finding a spot for us and setting it up with towels. The serving staff was great and food was so delicious! We were very surprised how good the tuna ceviche was! Mousai has a trolly that goes throughout the 2 resorts. The trolly drivers were always welcoming, funny and friendly! If you are capable of making the kayaking trip to Los Arcos DO IT! Diego was our guide for the trip. He had an incredible energy and made the trip so fun. At Los Arcos you can snorkel and there are sóo many fish. I wasnt expecting there to be so many fish as soon as we jumped in.
Kelsey B
From Tripadvisor
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"Garza Blanca Poolside Service"

The Service at Garza Blanca was top notch. Our usual poolside waiter, Tony, was exceptional! Very friendly, fast and funny. The service at all restaurant locations, front desk, concierge, pool and beach was beyond our expectations. We would absolutely recommend this location to our friends and family.
David L
From Tripadvisor
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"My third time at Hotel Mousai, and my favorite visit yet!"

I wanted to do something special for my mom on her birthday (she turned 64!) so I brought her on an all inclusive 4 night stay to Hotel Mousai. We had the most amazing time!Our butler Carlos was exceptional! He went above and beyond for us. He was super responsive, booked all of our reservations for dinner and the spa, and even arranged for the room to be decorated with silver and gold balloons as a surprise for my mom! If Carlos is your butler, you will be so lucky!I recently started getting back into tennis and noticed that Mousai has a court at their sports facility. So I brought my racquet along and Carlos was able to schedule me two lessons with a tennis pro. The tennis pro was Alfonso and he was SO GOOD!! Starting my mornings with an hour long tennis lesson in the middle of the jungle was awesome!! Highly recommend asking for Alfonso and a tennis lesson. The court is a little unorthodox (its also a basketball court & a pickleball court) but it was still amazing. They have all the equipment if you dont want to bring your own, and even had a basket of balls to practice serving!The rooftop pools are incredible, as all the other reviews will say. Ramon was our server (south tower pool) and he was so fun and made delicious margaritas from the margarita cart!! Breakfast each morning at the North tower was fantastic. We had Luis as our server there all 4 mornings and now that we are back home we definitely miss him. He remembered that we liked cappuccinos and a side of steak every time!! He even brought a special breakfast goodbye plate on our last morning, we felt so special.We also had a tequila tasting in our room. Yesenia came with a cart and taught my mom and me all things tequila!!! We learned a lot and had a hilarious time. If you have a chance to schedule the tequila tasting you should definitely do it- but make sure to have it a few hours before dinner because you will get a little tipsy!! We loved all the restaurants, but our favorite was Bocados! My mom loves tomahawk steak so we splurged on it (its not included w the all inclusive package) and it was worth every penny! The chef came out and carved it for us and wow was it delicious! Our servers Janko and Julien made the Bocados night so fun we had to go back a 2nd time!This was truly a 10/10 stay. Hotel Mousai is expensive but for me it is worth it every time. My mom had the most amazing experience being pampered by the staff, I am so grateful to everyone for making her feel special. Cant wait to go back again and next time bring my sisters! The vibes, the food, the views- it just cant be beat!!
Kmozart
From Tripadvisor
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"Another unforgettable vacation in paradise!"

This was our second trip to Hotel Mousai, and I am certain there will be a third. If you are looking for a peaceful, serene vacation, this is your place! We particularly enjoy the delicious food, divine cocktails/wines, friendly service, gorgeous views, and fun rooftop pool. Two "warnings." (1) While the address is in Puerto Vallarta, this is FAR from party atmosphere of downtown. Downtown is about 45 min away. This is not for you if you want to experience PV's nightlife. (2) They are doing construction in and around the grounds, which causes noise. This did not detract from our vacation, but you should be aware in case that matters to you.With that, Hotel Mousai is a beautiful place that quickly became our favorite vacation destination in Mexico. Now, I'm going to list some names. I know this is something guests are asked to do to support the staff, and it can feel a bit awkward and insincere. Let me assure you that I would not list one name if I didn't think each person was, in fact, exceptional. But they really, really were! Alanpool concierge, Mousai North Ivettespa team (mani/pedi) Gerardo and Ignaciopool servers, Mousai North Cesar, David and Albertowaiters at Dao Miguelwaiter at Hiroshi Marcoroom service waiter If you are lucky, you will have these folks (or great staff just like them) help make your stay even more amazing.See you again, Hotel Mousai!
Royce C
From Tripadvisor
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"Loved my stay, north tower needs some updating"

Carlos is the best host. He made out stay 100x better. He really took care of us throughout the trip. The only thing i would say is that the north tower needs to be checked out some of the appliances are not working properly and its starting to show its age. The cabinet where the refrigerator is located heats up the snacks and liquor bottles as well which is inconvenient. Aside from that loved my time there and appreciate the great service from Carlos Ramos
Kevin V
From Tripadvisor
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"Overall, it was all about the customer service. Exceptional, going beyond in about. We were so pleased. Oh really like I"

All of the services were exceptional. Room service, cleaners, wait staff. Everything was exceptional.We would highly recommend, and will return soon. The staff at the upper pool made us feel very welcome.
Michael G6486
From Tripadvisor
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"Home way from home in Paradise"

We always love to spend our anniversary week split between Garza Blanca, PV & Hotel Mousai, during the end of Oct. to the beginning of Nov.This year the breakfast staff at Bocados stole our hearts, Gio, Alan, Arturo,Antonio,Jorge, Andres Abigail & Edson were especially warm, engaging, friendly & went beyond & above! It became our favorite restaurant! The breakfast menu was wonderful & always delicious!
Melw60
From Tripadvisor
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"The most pampering resort with a view that you will find"

If youre looking for a relaxing vacation this is it. My husband and I came for our babymoon, we upgraded to a large suite on the North tower with the all inclusive package and had a beautiful view of the ocean from inside the suite and the balcony. Gustavo was our butler and he made sure we had everything we needed. One morning our hot tub wasnt hot and Gustavo had it fixed really quickly, he also went and bought us some sun block when we ran out. To say we were pampered is putting it lightly. The 24 hour room service was a life saver because I would wake up starving at 3am or 5am and would get a nice hot breakfast or a delicious burger within 30 mins. I also really liked that the toilet seats are heated, small detail that was very pleasant when you have to get up throughout the night to use the restroom. The only cons was the construction noise for a new hotel they are building next door during the day that you could hear from the room but we hung out mostly at the pool all day and then at our room or restaurants in the evenings so it wasnt a big deal. The service was impeccable from all the staff and the food was very good. This is not a party hotel, very relaxed and exactly what we needed and we enjoyed that there werent any kids splashing around/screaming. The views are unbelievable. They did try to sell us on the timeshare but they didnt push too hard when we declined the presentation. I would highly recommend this hotel.
Michelle L
From Tripadvisor
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"This place deserves it's 5 star status on ALL levels!!"

It's simply unacceptable that I haven't reviewed this place before! This was our 6th visit to this particular resort. We were there for 4 nights. I can tell you that unequivocally each visit has been spectacular! We first visited in 2018 and we have now stayed in everything from the deluxe room to junior suites, Mousai and 2 bedrooms panoramic suites! We were initially invited by friends who have a time-share but we have always gone strictly all-inclusive and it is in fact the only way to go if you drink alcohol! One time I went with a friend who doesn't drink so we went without the all-inclusive and because we ate everything we set our eyes on..it basically came out at the same price as all-inclusive when we finished up..so..all inclusive is the way to go. We always get the amazing massages at the spa as well. They have a hydrotherapy room for the hour before your massage..it is amazing! So..this particular time we had an initial issue with our room but it was handled in the most exceptional way...we were upgraded and it simply could not have been a better experience in the end. Yes, 1 day was a bit aggravating but really service is always about how it gets handled and these folks know how to meet their 5 star status.!!They now have 3 amazing restaurants that are now part of the all-inclusive. Beyond exceptional. This place has 5 star restaurants so the challenge is how much can you eat every day?!! We always go to Hiroshi...but this time we also loved Noi and Dao. Additionally, you can't beat the breakfast buffet at Blanca Blu! Absolutely everyone was exceptional so it's difficult to mention everyone by name but..special thanks to Ricardo (driver) Nicole (front desk) and of course Adriana (gen Mgr)..you made it for us! Gracias! We will be back soon!
Susan M
From Tripadvisor
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"Amazing week! "

Excellent service with the most delightful staff. Gustavo our butler was attentive and helpful with booking appointments and room services. He did an amazing job always making sure we were having a great time.
Adriana J
From Tripadvisor
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"Great trip."

Carlos our butler is the best! He was very attentive and constantly checked in. Whenever we had something come up, he would address it and fix it within the hour! Great service and great trip overall.
Mady V
From Tripadvisor
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"Carols Ramos "

Carols Ramos was very helpful! Amazing services. The room was all good. Carols helped us with the jacuzzi. And made sure we had everything. Checked in with us everyday. Cant wait to come back. Hope to be back soon
Cute P
From Tripadvisor
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"Thanksgiving vacation"

Our host Carlos Ramos does above and beyond. We had a wonderful time. He always checks in daily to makes sure everything is ok. Even if he's off he will respond to all of my text messages. Great trip!
Babita V
From Tripadvisor
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"Always want to stay longer!"

I cant say enough about Garza Blanca! Its our FAVORITE place in PV. The service is impeccable. They have the friendliest staff ever. Whoever trains them, BRAVO! It doesnt matter what part of the hotel youre in, its fabulous!! The pool, check in, all the restaurants, housekeeping, room service all are memorable! We never want to leave!
J J
From Tripadvisor
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"Amazing stay at Mousai and excellent service from Humberto Mayordomo and all staff. A must stay place! "

Hotel Mousai was the most luxurious hotel I have ever stayed at. If you are looking for a relaxing couples get-away with an all-in-one experience, this is the place. You get your own personal concierge that checks in with you every day and helps you with reservations or whatever you need. Ours was Humberto Moyordomo and he was absolutely excellent. He went above and beyond to make our stay exceptional. Even on his day off, he would check in on me and re- arrange services that we believed would be out of his control. You could get room service delivered to you at all times of the day and it was included. All suites are massive and have a private jacuzzi. We did the included kayaking/ snorkeling with Angel and it was the most fun and adventurous experience he was an amazing guide, as well as Mike and Roni on our included waterfall hike. Every day we went to the adults only pool which had incredible views and great music, food and drinks. We were greeted by Alan who helps you get the best beach chair with shade or sun and is so friendly and helpful. Then we got amazing service from Antonio, Marcelino, Ruben, Greta and Picho. As well as Gio at the restaurant. I usually dont get blown away with food at all inclusive hotels, but this food was exceptional with great presentation and great flavors. The restaurants were so delicious and very high class and everyone was extremely prepared with great service. I only have good things to say about this hotel and I have been recommending it to all of my friends and family because of the great experience I had.
Sofmcard
From Tripadvisor
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"Great experience "

Beautiful resort. Amazing food and location. The check in process was kind of a nightmare as they overbooked the hotel and didnt have the room we reserved near the rest of our group. They put us in a two bedroom suite instead, which was immaculate, and comped us a couples massage, so it more than made up for it. Marisol Lopez from housekeeping more than took care of us and provided excellent service. We could have spent a month in that room.
Nickcali831
From Tripadvisor
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"Carlos is the BEST!!!!"

This is our second trip to Hotel Mousai and we simply love it. It is beautiful and the best part of it is the service we received. Carlos was our Butler both times we went and stayed in an ultra suite, he is amazing. He always goes above and beyond I highly recommend him if you visit Hotel Masai, the food is delicious and the atmosphere is relaxing and peaceful, best vacation ever The Keeles
Barb K
From Tripadvisor
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"Good times at Puerto Vallarta"

Thoroughly. Enjoyed my time here. Francisco is fantastic! Ambience was on point, excellent customer service. Francisco explained all aspects of the venue, and was a pleasure to be around. Highly recommend.
Tory R
From Tripadvisor
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"Hotel Mousai in Nov"

Weather was amazing at this time of year for vacationing at Hotel Mousai. Such a beautiful property. Food was amazing. The rooftop pools are refreshing as well as provide spectacular views. And our butler, Carlos, was so assistive. Cant wait to go again!
Minnetta C
From Tripadvisor
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"Experience with Carlos the butler "

We have stayed several times at Hotel Moussai.In my experiences is the best hotel in Mexico.Carlos, our favorite Butler makes the experience even that much better.We highly recommend upgrading to the ultra floor, where you do have access to a Butler for better service. It makes the trip all that much better.We cannot wait to visit Hotel Moussai again thank you Carlos
David L
From Tripadvisor
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"Roberto at Garza Blanca"

Roberto was absolutely incredible!!!!!! he was on our side at the pool every day that we were there and he was just so attentive, friendly, and AMAZING!!! we had the best time and would recommend him and this resort everyday!
Ally A
From Tripadvisor
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"Garza Blanca delivers a great vacation experience."

Just returned from Garza Blanca PV. These are the strong points: all staff and employees all have wonderful friendly attitude.We did the All Inclusive- best way to go if you staying primarily in the resort. Foodwas excellent (not often the case with All Inclusives).Beach is wonderful, soft sand, and clear water, calm and NO seaweed anywhereBye-Bye Cancun for that reason.The main activity pool is great but not for us- by mid-day every sun bed that surroundsthe pool is full so it's almost rubbing elbows with your fellow guest, and there is really little peace and quiet with the music fed from speakers the whole day. For peace and quiet the beach is the only option. There is a smaller pool just up the hill (via trolley bus).For breakfast the best spot is Blanca Blue without doubt - the best buffet I've seen in years (and we have visited 18 Mexican 4 and 5 star resorts over the years.(Special mention to Blanca Blue Mgr, ELAINE, who was exceptional in every respect.)Too many names to mention, but all staff- concieges, waiters, check-in, room service etc. were the best I have encountered - Glarza Blanca gets 5 star rating for this alone.Only a 40 minute transfer from the airport.We gave the steakhouse, the Chinese and the Japanese restaurants the best ratings.Blanca Blue is also included here but the Dinner menu we found somewhat limited.(Check the web-site for menus). Note : with the All Incl. plan you have accessto the restaurants in the Mousai resort (adult only) just a few minutes by trolley.Would go back for sure.
Robert T
From Tripadvisor
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"Garza Blanca Puerto Vallarta Oct. 23 - Nov. 2, 2023"

We were two couples who enjoyed a beautiful, spacious 2 bedroom mountain suite with a huge wrap around balcony, hot tub, large kitchen, washer and dryer (that sure came in handy)! We were on the 3rd level which was great for the full ocean views and bird watching. There were activities available for all ages. The restaurants offered delicious food and drinks our favourites being Blanca Blue breakfast buffet (Christian & Martin), Blanca Blue dinner (Marco & Andre) where the tomato salad, roasted corn cream soup and catch of the day are always ordered by us; The DAO Contemporary Chinese restaurant was a favourite among us all. Tierra Luna is lovely, fun to ride that Carousel. The shops were nice, but had many luxury items we didnt need. Many staff made our stay extra special, some having been employed there for several years Concierge: Jessica & Gloria; Butlers: Alexandro & Jose; Beach Pool: Alvaro, Mike, Rolando & Thoonie; Garden Tour: Estefania & Tito; Housekeeping in Tower 5: Jacqueline & Mariana. Already looking forward to next time. Adios
Maxime A
From Tripadvisor
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"Garza Blanca never Disappoints"

Best pools Ever! The service, the staff and the grounds cant be beat! Thank you to our beach pool servers that made our trip! Zaim and Ponciamo took great care of usnever an empty drink nor will you go hungry with these two on duty! Dont miss Daodefinitely a stand out. Luis and Cesar served up a meal not to forget. A visit from the chef made our anniversary special as he delivered a fantastic noodle dish to brings us luck all throughout the year! Great tripcant wait to go back.
Victor M
From Tripadvisor
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"Great waitstaff service!"

We love coming to Garza Blanca Puerto Vallarta! We stayed in the penthouse 3 bedroom. There are so many activity options at the resort and off the resort! The service at the pool by Roberto Gallardo waiter is amazing!!! The resort has everything you need!!
Ginny J
From Tripadvisor
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"A dinner of a lifetime"

Francisco and Miguel were the most kind hosts. Attentive, knowledgeable and friendly- we highly recommend them to anyone staying in PV. We celebrated our first night of our honeymoon and they made it the most magical experience.
Guide29599999477
From Tripadvisor
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"Beautiful resort, awesome people. Great place for a vacation. "

This was our second time visiting Garza Blanca and it never disappoints. Everyone there is so wonderful and the hospitality is more than we can ask for. The resort is absolutely beautiful and views are amazing! Tony our Pool Concierge was such a joy to have around. He is the kindest soul very helpful and took care of us even taught us some salsa dancing. We will definitely be spending more family time at this resort in the future.
Christina S
From Tripadvisor
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"Wonderful Staff Aids Good Experiences"

The staff at Garza Blanca keeps us coming back. We see a lot of the same faces every time we go. We view this as a sign of good management, which is very important to us in supporting a business. (Note: we are members of the residence club at this establishment and usually visit twice per year although how often we visit is up to us.)We had especially good turn-down service this time from Marisol Serrano. (The daytime maid service, as is frequently the case, was less reliable and Marisol made up the deficiencies.) Bellmen Victor and Joel were very attentive. All of the butlers were very solicitous as usual, helping us with reservations and other special requests. The service at restaurants Blanca Blue, Bocados, and Hiroshi, and at the Spa was excellent. There is frequently a wedding party when we are at Garza Blanca, and the Blanca Blue bartenders do an amazing job of keep up with a very crowded and noisy bar when that is the case. And the trolley drivers are very amiable and good at assisting those who need extra help climbing aboard.When planning to take advantage of the various activities around the resort, double-check with the concierges ahead of time to make sure your desired activity is actually happening as scheduled and in the location advertised. We have enjoyed the late afternoon music sets and the botanical garden tours.
Ginadoest
From Tripadvisor
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"Garza Blanca is the best!"

Great service and Zaim on the beach was super amazing when we stayed after checking out so we could wait for our flight in the sunshine with Modelos. Also, Mike in the activities was super amazing helping us play Bocce Ball earlier in the week.
Brittany L
From Tripadvisor
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"The staff are the best"

We visited with friends for a week at the end of November. We love this place and have been many times and it keeps improving with more facilities.What has stayed the same and what sets GB apart from other similar resorts are the staff. They are happy, fun to be around offer a level of service that is unsurpassed. All staff are like this, from house cleaners, to reception to restaurant staff and poolside - without exception all amazing. This time we had the pleasure of having the following staff members make our stay particularly memorable. Panoramic pool - Tony and Alejandro two great guys who had amazing service and always with a smile. Thanks guys.Blanca Blue restaurant for breakfast where Cristian was in hand to help us and then as we migrated to the beach Juan was ready with towels and cold water (or beer!!)Hiroshi restaurant- so many amazing staff. Starting with Alejandro and Alejandra on the first night (yes we went back for a second night as it was so good).The second night Alejandro was not our waiter but came up to say hi and welcome us and then we had the pleasure of being served by Irving, Ruben and Jannette. Just the nicest polite and expert staff.Our favorite concierge Gloria and the fantastic team of butlers, Jose, Roberto, Alejandro always making sure our every need was taken care of.Once again GB your staff excelled. Thank you.
Ng101
From Tripadvisor
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"NOI was amazing Italian cuisine."

We had an incredible birthday dinner for my wife at NOI. The Italian cuisine was some of the best weve had. Our favorite part was Francisco our waiter who made it a very special event. We highly recommend a dinner at NOI when you visit Garza Blanca and/or Mousai.
Christopher N
From Tripadvisor
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"Dia De Los Meurtos Celebration 10/10"

We had an incredible experience getting ready for Dia De Los Muertos. Berenice and Brizzet went above and beyond at sharing their culture and helping us with our costumes for the local festivities. They gave us the best face paintings and knowledge about their local traditions.
Christopher N
From Tripadvisor
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"One of The Best Hotel in the world"

Excellent services, beautiful hotel, A+ restaurants, amazing sceneries, everything has quality, even the wash rooms are beautiful, everyone was super nice, they gave the best hospitality . The best hotel ever!. For sure we will come back
Elizabeth D
From Tripadvisor
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"5 diamonds, excellent service, the most friendliest people ever!! "

We had the best time in hotel mousai! It was my first all inclusive and they made it the best experience. Id give them more than 5 stars if I could. We came to eat at Hiroshi and it was the besttttttttt food ever!!! Diego Silva, Vincente & Janette were great & so professional and welcoming. Loved it!
Veronica P
From Tripadvisor
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"Amazing Mousai"

This was our second time to stay at Hotel Mousai. The staff is extremely friendly and the pool and restaurant service was superb. There were a few hiccups with housekeeping but overall, the rooms are luxurious. We will definitely return!
Robert G
From Tripadvisor
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"Delicious "

If you eat here, you will not regret it. The best Chinese food Ive had in years. The chef made something special for us that was insane. The service was over the top. I will definitely be back next year.
Safari39718543598
From Tripadvisor
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"Paradise in Puerta Vallarta"

First and for most was the staff. Tony our pool concierge, and our personal butlers Alejandro and Felipe, and Mike our pool concierge made our stay so enjoyable. Our room was right on the beach and we really like sleeping with the doors open and listening to the surf at night. This is a 5 star timeshare with an infinity pool right on the beach.
Fschiro
From Tripadvisor
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"Garza Blanca"

The resort was beautiful and amazing. The food is excellent and the service is great. Blanca, serviced our room daily, she was trustworthy and always had a smile on her face. She always did an excellent job in our very spacious room. We enjoyed ourselves immensely at Garza Blanca
Excursion11093370932
From Tripadvisor
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"Relax, Relax Relax.."

Absolutely the most friendly staff Ive ever come across, everyone that walked by went out of their way to say hello how is your stay can I get you anything.The property was spotless, that included the lower garden area rooms, restaurants you name it. Am I going back you bet..
Ron B
From Tripadvisor
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"The best trip yet!"

This was our 5th trip to Garza Blanca in Puerto Vallarta and it was such a great trip as always! It was our first time with the whole family and we cant say enough about how wonderful and family oriented the facilities are. The staff were so friendly, the facilities were so clean, and the food was top notch.We have a few shout outs for the staff-Roman Rosas at Agua Azul was so attentive and friendly. He made each day better than the previous.Gustavo and Juventino at Blanca Blue made each meal there one to remember. And Gustavo made such a great Mexican coffee!Last, the ladies working at the kids club (Brizzet, Berenice, Samantha, and Cristina) made our daughter so comfortable and have so much fun. It was our first experience with a kids club and our daughter was obsessed with it and wanted to be there all the time. They had different activities that kept the kids engaged and having a great time.We cannot wait to be back in PV next year! Thank you always giving us a vacation to remember.
Laura W
From Tripadvisor
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"Full relaxation at Garza Blanca"

Garza Blanca Resort was a great place for us to enjoy a wonderful relaxing weekend. The food was good especially the tacos and steaks at Bocados Steakhouse and the Asian restaurant had great dumplings. The chef at the Asian restaurant is truly amazing.Our waiter, GIO at the steakhouse took great care of us and made excellent recommendations. Jorge went the extra length to make sure our stay here was extra special. The people here are friendly and wonderful.You have a trolley that takes you to each tower; they have a total of seven towers. Make sure you make reservations for the dinner to ensure that youll try all that they offer here. The Japanese restaurant is small and booked up very fast.Book your kayak experience. The people there are absolutely wonderful!!!Youll enjoy it here.
Tiana T
From Tripadvisor
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"Our fifth visit and won't be our last!!!"

This was our fifth visit to the resort, and despite a major hurricane impacting the area a week earlier, service was on point. We did have a late check-in, but the staff was still having difficulties getting to the resort for work, and delays were understandable. We were delighted to see our favorite concierge Orlando was back, and he took the very best care of us during our entire stay. On the beach, Joan Suarez delivered exceptional service and was a pleasure to visit with. Fall 2022 we ate at Karuma and had an amazing meal. This fall, Karuma was included in the all-inclusive plan, for a $45 upcharge, but the meal was awful. We raise cattle in Wyoming, and the steaks were about what one would expect from a truck stop off of I-80. It's safe to assume the chef from Argentina has left and lower quality meats have been replaced for still an exorbitant cost. For steak, we recommend Bacodos instead. The most outstanding meal was at DAO, and David G was an exceptional server. We had breakfast daily delivered to the room, and the menu had been upgraded and the food was outstanding. We did agree to a membership presentation, and it was tolerable. As this was our fifth visit, we were interested in pursuing membership options. We declined however since the deal was only good while we were staying at the resort, and they refused to allow us to submit the contract to our attorney for review prior. Can you say RED FLAGS, ha!!! Overall, another great experience at Garza, and we intend to come back soon.
Brenda J
From Tripadvisor
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"5 stars end to end"

We had a wonderful vacation here. Your surroundings were stunning, so well taken care of and clean. The food was top notch with a wait staff that are attentive, accommodating and full of smiles. The pool side bar staff were so fast, Naim literally runs on the beach to bring cocktails to you so they stay cold for you. Antonio, entertainment staff keeps you in stitches. We had a great trip and the all inclusive made everything so easy. I do recommend a room on a higher floor- the views are stunning
Mary T
From Tripadvisor
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"A wonderful experience with a dash of noise"

The service, food, and location are incredible! The staff are very attentive. All-inclusive was worth it - we got to try almost all of the amazing food. The Japanese place is especially good, but all of the food is amazing! Not many activities during the week. There was usually dance music being played everywhere on the property, and it would be nice to have some quiet serene places. There is also a lot of construction going on for a while since they are building more resorts, so that is also loud. The one very peaceful place was the spa - wonderful massages and overall sensory experience.
Sephra S
From Tripadvisor
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"Dear Moussai, Please can I come back again?"

What a remarkable hotel. From the moment we arrived and we are greeted warmly by Ricardo who actually remembered us from last year, until we were wished, safe travels home by the best concierge we have ever met, Jenny Penny. It was lovely meeting our new butler, Ernesto. He took wonderful care of us all week. We actually got to see and chat with our butler from last year Lillith, who was on her last shift prior to maternity leave. What a delightful girl she took great care of us last year. The wait staff were spot on all trip. Amir, our bartender was always willing to whip up something fun for us at our request. Our rooftop pool server George was great all week. Our dinner at Dow was exceptional and our servers. Eduardo and David did a remarkable job. We were very excited to meet chef.Khen Ihao and thank him in person for the lovely job hes done with the menu. Last but not least our new friend, Abigail, Terrace hostess, greeted us warmly, and affectionately every single day. I look forward to seeing her again soon what a bright light. I have no criticism constructive or otherwise, honorable mention to head, Butler, Jair and captain of the Bell boys, Gustavo. Fellas youre doing a great job with your teams. Moussai never fails to impress. I can hardly wait to plan my next trip.
Tim M
From Tripadvisor
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"Housekeeping staff were a highlight, Im serious."

Mariana Lima took care of my room during my visit to Garza Blanca. She did a wonderful job, of course, but on my first day she sought me out to introduce herself and to let her know if I needed anything at all. She meant it. Each time I saw her, she greeted me warmly, and asked if she could do anything to make my visit more pleasant.
Jay T
From Tripadvisor
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"Couples experience "

Beautiful time of the year to see Puerto Vallarta the hotel Mousai is a luxurious couples experience from the balcony hot tubs to the open concept bathrooms and room bars. We certainly enjoyed our Imagine Spa massages with Isabelle and Karen. The culinary staff Miguel and Ruben at Hiroshi, Angel, Veronica, Luis, Ariana at DAO were excellent. Also the activities directors Renalto and Antonio made learning salsa dancing a perfect experience to the trip. We also had a wonderful butler, Ernesto.
Kiyent2021
From Tripadvisor
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"October stay "

Ziam from the beach staff was great and very prompt. They are super pleasant and helpful with getting drinks and providing services. They were super accommodating to all our needs. Will definitely stay here again.
Selma A
From Tripadvisor
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"Beach! Rooftop! SPA!"

I had an amazing stay at the Mousai Hotel! The location is perfect, offering spectacular views that took my breath away. The rooftop infinity pool is jaw-dropping and provides a stunning vantage point to enjoy the surroundings. The beach is well-maintained and pleasant, and the calm, clear waters on this side of the bay allowed us to truly savor the ocean.But the absolute highlight of our stay was the SPA experience. It's a must-try! The pampering and relaxation we experienced there were beyond compare. I highly recommend Mousai Hotel for an unforgettable getaway.
376yuliav
From Tripadvisor
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"Charming, comfortable, delicious, delightful. .."

I can say it is one of the best resorts I have ever visited. The service is amazing. Our butler Nicte was very helpful, professional and the nicest person we ever met. Made our trip and stay 10 out of 10. The food, dining was impeccable.Noi restaurant is crazzzy good.You must try Bacados steaks! They to die for. The Mexican restaurant at Garza Blanca is fabulous, you must try the Oxaca specific appetizer and the seafood soup it is delicious. The scene and the rooftop is a great experience.The rooms I cant even explain how fantastic they are. Thank you all for the great experience and hospitality.
Rami Q
From Tripadvisor
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"Great team creates a great experience"

We had the most amazing experience and the team there elevated the whole experience to another level! Juan at the rooftop pool made our day every day and Oscar at Hiroshi was amazing. Thank you so much!
Laura H
From Tripadvisor
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"Hotel Mousai - Adults Only AI"

Hubby and I really needed a quick getaway and I had signed up for emails from Tafer who owns Hotel Mousai and Garza Blanca resorts. I typically do not look at all inclusive resorts but was intrigued by this one especially as Hotel Mousai is adults only. Which we always look for when traveling. We were in the South Tower and were upgraded to the Ultra Corner Suite South. This room is gorgeous and has a wrap around balcony. The views here are incredible. I love Puerto Vallarta in large part due to the amazing sunsets. Mountains and ocean views are gorgeous. Transportation from PVR was arranged by the hotel as it was about 45 min drive or so. Our room was not ready at arrival which was about 10am so they held our bags and we headed up to the south rooftop pool. Absolutely stunning views. And enjoyed some of the best guacamole while waiting on our room which was ready in less than an hour our assigned butler was Ernesto. He was a delight and constantly checking on us to see if we needed anything. He arranged for champagne and a charcuterie delivery to our room. We pretty much lounged at the pool every day we were there which was 4 days. I could stare at the view daily and never tire of it. Everyone at the poolside was very attentive and made sure our drinks were not empty. As I mentioned this is an AI but the alcohol is top tier (Grey Goose) and the food was excellent. Not a buffet in sight. We are at Dao, NOI, and BocaDos Steak house which was located at Garza Blanca. Go to BocaDos for dinner at sunset. So pretty! Since we were at the pool daily we ate there for lunch daily. Only ventured out for breakfast and dinner. Breakfast at the Terrace was sóo good! Located at the north tower, the Terrace is an outdoor setting with amazing views. We did have a spa day which everyone who stays there needs to partake. We did the hydrotherapy ritual and had a couple massage. The hydrotherapy ritual was definitely a first for me but we both loved it. And of course the views from the spa were of course amazing overlooking the ocean. Unfortunately I did not do a good job of capturing everyones names to give them some trip advisor love so I am hoping the resort can look up our massage therapists at the spa and let them know how much we enjoyed it. Every day at the pool there was a lady who set us up in the same chairs daily. I thought I would remember her name and I know it begins with G (maybe Gilda or Gina?) I waited too long to write this review and have completely forgotten all of the names. I will say that everyone who worked at the north rooftop pool between September 14-18 deserves recognition. The one negative was our hot tub on our balancing kept over heating so it would stop working. Ernesto did have maintenance on top of it and it would get fixed but only temporarily. We had maintenance come daily to fix it. Ernesto was very apologetic about it and it wasnt his fault at all. I did mention it at check out so hopefully a permanent solution can be found. We definitely plan to return to Hotel Mousai. We love a kid-free resort!
Shannonmoore1013
From Tripadvisor
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"Bertn @ Noi"

We were served by Bertín at Noi, the Italian Restaurant. He was so friendly and attentive. Also, he recommended some amazing dishes for us. He did a wonderful job for us. We will definitely be back to Noi on this trip. Hoping to see Bertín again.
Renee I
From Tripadvisor
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"Great double birthday celebration! Great food and service! "

We had a wonderful experience at Hiroshi this past Sunday evening. We had been before in May and recognized our servers Diego Silva and Ruben Santana. They work together extremely well. They know the menu well and were able to steer us with gluten and salt restrictions to the best options to order. Our whole meal was delicious and beautifully presented. Cocktails are wonderful! We thoroughly enjoyed our evening and brought our two birthday boys a special dessert plate! Janet Zuniga was a behind the scene star. We will be back on our next trip! Book now ! You wont be disappointed!
Ann Z
From Tripadvisor
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"Hotel Mousai in Puerto Vallarta "

Everything was perfect. The corner room provided outstanding views of the ocean and the forest. The staff were incredible and met our every need. While there, we endured Hurricane Lidia and a torrential rainstorm the following night. The staff had to work super hard to clean up the mess and make the property ready for use. They didn't miss a beat. We look forward to our next visit.
Cheryl T
From Tripadvisor
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"Perfect Sushi! "

Hiroshi was an absolutely incredible experience! My fiancé and I were taken cared of by Diego Silva, Ruben Santana, and Orlando! They were very attentive to our overall experience! They made our meal so memorable! This team was so fabulous. If youre looking for high quality sushi and a flawless experience, this is the place and this is the team!
Tawny N
From Tripadvisor
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"Anniversary Trip at Hotel Mousai"

Arrived at Hotel Mousai 1 day after a Cat. 4 hurricane. You would have never known that the hotel had just experienced a terrible weather event. Stunning views and incredible service. Will definitely come back! Food was so good. We had Gustavo as a butler, he was top notch. Cannot recommend this resort enough. Its a world class facility in the middle of one of the most beautiful places in the world.
Dreamer64017441884
From Tripadvisor
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"Best Spot in Mexico"

Weve been to Cabo, Encinitas, Cozumel, Tulum, and Cancun and the Garza Blanca in PVR was one of our best experiences. A special shout out to Omar (welcome concierge), Fernando (hike guide), Dani (kayak guide), and the rest of the staff. Everyone was extremely professional and kind.
Spencer M
From Tripadvisor
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"Great family vacation "

The staff were very friendly, helpful and accommodating needs, the kids club was great as well (Sam was our kids favourite). Would definitely recommend. Im the only downside is that 2 restaurants are only family friends and the other options are adult only.
Nicnj
From Tripadvisor
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"Good for one time travel with family"

We were here 2 years ago during COVID with same 2 family and 4 kids Goods :* great people * super kind and friendly environment * outdoor Activities : great jungle and river hiking , kayaking, snorkel for kids * beach : clean white sands with no Algae but lots of sharp rocks ( water shoe is highly advisable ) * pool : clean and not too crowded ( near the ocean and in towers 4/5) * pool side service : fast and friendly service * Restaurant food : Noir Italian and Hitoshi Japanese & Bocado Steak have great food Kids clubs : Sam & Brizzet were lovely with kids . At one time they managed 12 kids . Safe and caring environment.* Areas of improvement Pool Food : quality of food in pool area is low to mediocre . Restaurant food : Blanca Blue and Dao have low rating from our observations .
Navab007
From Tripadvisor
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"Couples vacation. Best experience ever. "

Javier Suarez xSecurity He was very amazing to us!!! Treated us to anything we needed and then some. Definitely a 15/10 experience. Everything was a beautiful experience for us and we would love to come back soon.
Chad M
From Tripadvisor
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"Vacation wonderful in Garza Blanca "

Javier Suarez x Serguridad was fantastic! So friendly & attentive during our stay & made our trip relaxing and fun! This resort was a lot of fun with kayaking, hike to waterfall, the beach by the resort was swimmable and warm. And we loved having the option for service on the beach. Highly recommend!
Mandie B
From Tripadvisor
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"Hiking to a waterfall with our awesome guide Ronaldo!"

We went hiking to a waterfall and swam with a group of people. Our guide was Ronaldo! He was great!! Super nice, funny, entertaining, and made sure we were all safe. We would not have done it any other way! Everyone loved Ronaldo!!
Carissa J
From Tripadvisor
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"The best host at Hitoshi - Irving Vicente Mildred"

Me and my husband visited Hotel Mousai in September 2023. It was one of my best experience in my life, because of the people who worked there. All staff was super nice, friendly and professional. Especially Irving Vicente Mildred (host at Hitoshi). The best host ever.
Yana D
From Tripadvisor
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"Ramon the pool guy "

Ramon Resas Provides the best 5Star services pool side He has a great attitude and always greets you with a smile If it is at all possible Ramon will make it happen I travel to all of the Garza Resorts and he is top notch in the service he provides
658rustyt
From Tripadvisor
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"First Class, Unmatched, Anywhere"

Holy, Hot, Dan. The greatest resort in all of Puerto Vallarta, maybe all of Mexico.1st Class, Great Service, Amazing food, and the people. The employees are all so wonderful.Roberto, Alejandro, Jose, Zuno, the butlers, unmatched service. Yolanda, cleaning staff, excellent. Keira at member service desk, #1. Tge front desk manager Dorian?, upgraded our room once we had a slight hitch. Impeccable service. Can not wait to go back again. ASAP. Thanks to all of you.
Sunshine09497212207
From Tripadvisor
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"Amazing "

The bed, the spa, everything amazing. I have been in Garza Blanca and Musai several times and always is a wonderful experiencia. The staff is so friendly and kind. The food delicious. Staff Hiroshi 10/10
Isabel R
From Tripadvisor
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"LOVE!!!"

Above and beyond. The staff is wonderful, the pool is beautiful, and the room was incredible. Our bed was so comfy too! It's still 15-20 minutes from the Romantic Zone and Malecon, but it looked like all the nice hotels were farther away. The only reason I wouldn't stay here again is just because I'd want to stay in the heart of the Romantic Zone next time.The food was pretty good. Nothing seemed authentic Mexican. It was just good hotel food. My only small thorn in the side was that I was charged $4 after we left. I'm guessing it was for candy or a soda in the room but we didn't take any of it.
Rachel K
From Tripadvisor
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"Our wonderful vacation"

Incredible great and relaxing resort. I highly recommend this resort. Food incredible the waiter Roberto made the beach so great. We did several excursions and they were safe and well run. The rooms are spectacular and the views are amazing.
Chaos Cffc
From Tripadvisor
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"Outstanding!"

We had a wonderful experience eating at Hiroshi at Hotel Mousai. The food was absolutely delicious and my husbands steak was the best hes ever had! He is still talking about it! My daughters and I loved our sushi. It was so fresh! The staff was so accommodating and friendly. An extra special shoutout to Diego Silva, Irving & Janette as they made our visit extra special!! Thank you Hiroshi team!!!!!
Melissam N5248 Am
From Tripadvisor
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"Great hotel and dining"

The hotel is quite nice. The staff is quite friendly. We had dinner at Hiroshi's with Miguel and Alejandra. They had great recommendations for the menu and we're a lot of fun to talk to as we practiced our terrible Spanish. The food was excellent fine
Brian L
From Tripadvisor
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"Kayaking "

Danny, the guide was amazing!!! He was very detailed, and priority was our safety. We had a blast, it is a full body workout. The snorkeling was amazing seeing all the colorful fish and kayaking through the rock formation caves!
Joe M3804
From Tripadvisor
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"Service -Juan Suarez"

Juan served us mostly poolside and in the restaurant. He did a fabulous job!! Was very kind and on tops of serving. We look forward to seeing him again!! Thank you for a lovely time. The Moss Family from Texas
Joe M3804
From Tripadvisor
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"Hiioshi Food Experience "

Awesome meal and service by Diego Silva, Irving Navavvete, and Orlando Cheff. All of the restaurants have top notch service and food. Cant go wrong at this place. Will be back again. Try the hiking and kayaking too.
Pioneer32265879159
From Tripadvisor
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"Hotel Mousai is easy 5 star vacation "

Second time to this resort Hotel Mousai and just wow its even more incredible than I remember. The food, the amenities, the service, the resort are all TOP NOTCH! If you want to live lavishly, get pampered, and be treated like royalty then come here. Our butler Carlos Ramos went out of his way to make sure we had everything we needed and made our stay so much more enjoyable! Will definitely be coming back yet again :) cant recommend this resort enough. My wife and I are obsessed
Davida P8167 Gz
From Tripadvisor
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"Decadent food and service at Dao"

5 star food and service!Thank you Luis, Jose and Chef. We loved the Buddha cocktails, we had dim sum, delicious entrées and the house special noodle dish.Outstanding service and dining experience. This was our favorite of all the restaurants at the resort so far. We absolutely recommend you dine here!
Roam65478203248
From Tripadvisor
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"Dim sum and salsa dancing"

Day two at Hotel Mousai... Dinner at Dao, one of the south tower restaurants tonight was amazing. Luis and Jose have is the best dim sum experience. We worked up an appetite learning to salsa dance today with Miguel!
Wander20774984525
From Tripadvisor
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"Starting to lose its luster"

My husband and I had our 4th stay at Hotel Mousai in July. Our previous 3 stays were close to perfect and we couldnt wait to return!The first change we noticed is we were never contacted by a pre-arrival concierge, as we were on our previous visits. We previously were emailed regarding pre-arrival requests at least twice before we arrived. We stayed in the north tower, which continues to be our favorite tower. Housekeeping in the morning was punctual and did a great job. We only received nightly turndown service once during a weeklong stay. Drinks and snacks being stocked in our room was hit and miss. The rooms are starting to show some wear and tear. Service at the pools and restaurants was generally good. On this visit, a few of the servers at the pool were soliciting larger tips and irritated when we were not handing out $20 (USD) bills. We thought we were tipping well for the quality of service. Dao continues to be our favorite restaurant. The food, service and ambiance are top notch. BocaDos is great in the evening. During breakfast it was extremely loud with lots of screaming children. The quality at Noi has slipped since our last visit. Room service was efficient and the food was fresh. We enjoyed going to the south tower lobby bar in the evenings before dinner. We booked directly with Hotel Mousai and were given a resort credit. When checking in, I inquired if I could use the credit at the salon. When checking out, the same receptionist who checked us in (and who said I could use the credit in the salon) told me the room credit cannot be applied to salon services. Well stay at Hotel Mousai again in the future, but we arent in a hurry to return.
Ru Ok 2
From Tripadvisor
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"Unforgettable Experience"

This resort is absolutely gorgeous with the breathtaking views and sunsets. The food is wonderful, our favorite is Blanca Blue and Aquazul. The reason why this resort is unforgettable is the outstanding staff service. The service is impeccable to what we know in the states as you can see that they truly love what they do and they have so much passion, care, and love towards their customers. Mario, first night at Blanca Blue did an amazing job of being attentive to every request and he showed true passion towards his job. Danny, our kayaking tour guide did an excellent job of keeping us safe and it was so much fun! At the end of the day my wife and I were feeling sexy!! Ronaldo, our tour guide for the hike did an awesone job of navigating through the jungle to get to the waterfall. Great guy and loves what he does. Nancy, our Mexican bingo and bracelet making hostess did a superb job and had such a genuine and kind personality. Za'am and Rogelio waited on us each day at the pool side and beach side loungers. They were always attentive as we never had an empty glass and very respectful. I want to commend the staff on their excellency. Overall a great stay and we will be coming back.
Seths M4437 Zq
From Tripadvisor
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"Third Time to Mousai "

Since this is my 3rd time visiting this resort, my expectations were very high. We have visited pre-in post Covid. In the past we would give this resort a five-star rating. However it appears that recently while the place is still awesome, they seem to be cutting some corners.We arrived as a group and there was no welcome drink.The Butler service seem to be based upon text messaging. We only saw our Butler on one occasion and the rest of the communication was by text. In the past they would make it a point to come and visit you daily.In the past the use to give great chocolates during turndown service. In its place there is now a cookie.We have never had a situation regarding our minibar not being serviced, however this time our minibar was not service for one day.We also noticed that the room was not is clean as in the past.The facilities were great and the service was on point. The complaints above I would characterize as minor however for a truly five-star experience we should not have to have these issues. I would definitely come back again. Hopefully these small minor issues will be worked out.
Allen C
From Tripadvisor
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"Rest and Relaxation at it's Finest"

My husband and I stayed at Hotel Mousai this past week and it was absolutely an excellent experience. The staff was super very friendly and always at your service. The food and drinks were of highest quality that we've experienced in quite some time (as we've been to numerous all-inclusive resorts over the years). The hotel was modern, clean with very well- designed rooms (all rooms have amazing views, but the corner suites get three different views. I recommend the North Tower PV/Bay view). The entire resort was amazing with shuttles to/from the beachside pool & restaurants were timely and relaxing as they wind up and down through a beautiful tropical atmosphere. Everything you need to adjust your room (music, lighting, sheers, curtains, etc.) were accessible on an iPad or wall units. The balcony hot tub, loungers, couch and hammock were all very clean and enjoyable. I really can't say enough good things about this resort and the bonus was that Hotel Mousai (all adult) is also connected to the properties of Garza Blanca (family friendly). It had something for everyone! We will definitely return again and again!
Roving141691
From Tripadvisor
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"Another exceptional week at Garza Blanca"

We've been coming to Garza Blanca since 2018 and it continues to be one of the premier resorts in Vallarta. The dramatic topography, bringing the mountains right into the sea makes for special scenery.We enjoyed several of the restaurants for dinner (Hiroshi, Dao, Karuma, Blanca Blue), and although very pricey for Mexico, the quality, service and atmosphere are very good.The personnel all over the resort is friendly, attentive to all your needs and focused on attention to detail. Kudos to Roberto (mesero), our waiter at the main pool most days, as well as to Guadalupe, our maid for the week.Special mention to Lorena Pea, who has been helping us several years at the Concierge team - she has done a fantastic job taking care of us!
26hectord
From Tripadvisor
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"BEST couples trip! "

We had the opportunity to go to our favorite hotel, Hotel Mousai in our all time happy place, Mexico! We went with great friends of ours, who have also visited on their own a few years back. We all stayed in the south tower, and not to be surprised everything was amazing and therefore I need to write another review. From the moment you enter the lobby to start your trip to the time you depart back to the airport, everything was absolutely perfection. Once again, we requested the most amazing Buttler Hotel Mousai is lucky to have, Carlos Ramos! He was messaging us via WhatsApp well before we arrived to ensure reservations, and our room was set. Our room was stocked with the mini fridge as well as the message Welcome Back in flower petals. He also set up as a surprise in our friends room with happy birthday balloons, dessert, and drinks. Every morning, seats were reserved at the pool and we were looked after throughout the day. Kayaking, Hydro therapy/spa appointments, dinner reservations, and daily lattes, mimosas, and fresh fruit were all taken care of. We had a very special lunch on the rooftop that was a Mexican barbecue and it was amazing. So many of the staff have remembered us from our many visits, and all the friends that we have sent and they made a point to go out of their way to say hello and take care of us. Entertainment every night on the roof was excellent including the fireworks to celebrate independence day for Mexico. The resort was a bit quiet due to the season and we loved that. I can not say enough how beautiful this resort is, how amazing the service is and excellent the food & drink. ALL the staff are incredibly kind and work so hard. Some of my favorites are:Matteo, Ignacio, Gerardo & Greta on the rooftop Miguel, Alejandro & Alejandra @ Hiroshi. Ricardo from the front doorVisit Hotel Mousai and dont forget to take care of your amazing staff and tip them wellthey take care of you and make your vacation fabulous!
Shannonnieb917
From Tripadvisor
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"The finest staff in all o Mexico "

Although all the service and staff at the Mousi in Puerto Vallarta are the best . My butler Carlos Ramos was an exceptional employee who would go above and beyond to to make my stay as perfect and memorable as possible, there are no days off for this man it seems. Day or night Carlos answered my texts and made sure my stay was perfect, checking up on me without needlessly hounding me , he was simply the best. Ricardo the bellhop was also extraordinarily kind and sincere.
Ric P
From Tripadvisor
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"Hotel Mousia"

Excellent stay at Hotel Mousia, this was our first time there so we booked the ultra suite and it surpassed our expectations. The hotel employees were attentive, responsive, and making sure we were good at all times. The amenities were amazing and we were able to lounge at every pool and eat at most restaurants. Highly recommend!
104blancaf
From Tripadvisor
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"Wonderful Service at Blanca Azul!"

Perhaps its the excellent service even more so than the food that we love about Blanca Blue at Garza Blanca. We had a delightful breakfast buffet on the terrace, and everyone, especially Mario and Osiris, worked hard to make sure our experience was first-rate.
Steven920
From Tripadvisor
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"If you're thinking about it just do it!"

My family had a great experience at Garza Blanca Resort. It wouldn't have been as great without the wonderful staff. One of the best places to spend a 10 day vacation. It all started with a warm welcome from our concierge Montse. She walked us to Blanca Blue for lunch where we met the amazing manager Elaine. Elaine made our trip so memorable. She treated our baby boy Rio like her own and was very welcoming every morning we went to enjoy the delicious Blanca Blue breakfast buffet. If she wasn't there, the hostess Leslie took very good care of us. She was also welcoming and attentive to our needs. Every restaurant had great food and service- the Chinese restaurant Dao is a MUST TRY. We were celebrating my wife's and sons birthday and the celebrations for dinner were great. BUT Blanca Blue has our heart because of Elaine & Leslies service! I cant leave out the waiters too: Lorena, Omar, Cristian, Alex. Marco, Osirus, and his other partner who's name I forgot lol were great during our dinners there too. The awesome service doesn't end there. The poolside service was unbeatable. All the gentlemen servicing us out there always had a smile on and were quick. There was one that went above and beyond for us more than once; Roberto! I will finish this review by highlighting the people behind the scenes that we rarely saw but deserve a lot of credit for their exceptional work. Our housekeepers Silvia Luna & Luz. Silvia went out of her way two of the nights to decorate our room for my wife's birthday. Very important and romantic touch! Thank you all and see you soon!
Swences
From Tripadvisor
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"Beyond our Expectations"

We didnt quite know what to expect coming to Dao, an upscale Chinese restaurant in the lobby of Hotel Mousai. But whatever our expectations were, Dao exceeded them. The atmosphere and decor were spectacular, the service was incredible, and the food was unparalleled. We had potstickers, shrimp dumplings, a chow fun dish, honey glazed walnut shrimp and a cucumber salad, all of which were extraordinary. Our service team of Luis and José made our evening even more memorable, along with the opportunity to meet the talented Chef. We highly recommend!!
Steven920
From Tripadvisor
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"Hotel Mousai 2023 Empire Retreat"

Our experience at hotel Mousai south tower was superb! The staff and service, the views, the food! One word, IMPECCABLE!. Louis V, Nabile and Claudia from the Terrace restaurant. Matteo ,"G" from the rooftop pool, Edgar, Ricardo C. Orlando, and Tony (staff @south tower), Zaim at the pool on the beach. Our masseuse at the spa.. our spa experience..amazing! Just to name a few.. Thank you for making our much needed vacation, both memorable and relaxing! Until next time!With love, The Curtis'
Master C
From Tripadvisor
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"Hiroshi team is the best"

While the resort itself is great, I would like to commend the Hiroshi team in particular. The food and service was amazing. Special thanks to Diego Flores, Diego Silva, Alejandro, and the Chef,Angel, who provided exceptional service, atmosphere, and delicious food.
Davudvl
From Tripadvisor
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"Top notch resort!"

Amazing resort that puts guest service first! The views, accommodations, and food are all fantastic, but the staff is extra phenomenal! A special shout out to Ponciano! He treated us like royalty and made our visit extraordinarily memorable. Well done Garza Blanca!!
Melissam N5248 Am
From Tripadvisor
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"Garza Blanca - my first vacation ever"

Javier SuarezSecurity Rogelio and Tony -beach waitersAll of the staff were amazing! These guys in particular were wonderfully accommodating, personable, and helpful - they felt like family and shared their own stories! It was so relaxing and beautiful, long days on the beach, eating and drinking and chilling! I strongly recommend Garza Blanca and cant wait to return, primarily because of the amazing people!
Michael H
From Tripadvisor
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"Garza Blanca Puerto Vallarta"

Javier Suarez x was amazing! He made our vacation so fun and relaxing, and could not have been more helpful! He was unbelievably accommodating!Rogelio and Tony were outstanding waiters at the beach, bringing us everything we could possibly need! The entire staff was extremely friendly and helpful, the food was delicious (especially the shrimp tacos at Blanca Blue)! I would definitely recommend it and will be back!
Davina H
From Tripadvisor
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"Great breakfast at Blanca Blue!"

The view of the ocean is awesome and there's a good variety of food which all tasted delicious. My favorite was the chorizo sausage. Mario and Osiris waited on us and they were extremely nice. Definitely would eat here again. Muchas gracias!
Christopher L
From Tripadvisor
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"Bocados for Breakfast"

Everything at Hotelmousai is top notch. We dined at Bocados for breakfast and enjoyed the view, food and service. Alan, Antonio, Gio, Edson and Erika took great care of us everyday! We ate fresh fruit and an omelette everyday. Highly recommend the green juice, too!
Alishag987
From Tripadvisor
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"GARZA BLANCA PRESERVE RESORT & SPA "

THE EXPERIENCE ON THIS TRIP WAS PHENOMENAL. I DIDN'T NOT WANT TO LEAVE PUERTO VALLARTA, IT IS BEING IN ANOTHER WORLD. PEOPLE ARE VERY EDUCATED, VERY HELPFUL, THE CITY IS VERY CLEAN AND SECURITY IS ONE OF THE SAFER. THE LEVEL OF EDUCATION IS VERY HIGH. TOTALLY RECOMMEND PUERTO VALLARTA AND THE GARZA BLANCA HOTEL IS SUPER THE EMPLOYEES ARE EXCELLENT THE FOOD THE DRINKS THE ATTENTION IS PERFECT TO VOTE STRESS. DIANNA THE HOUSKEEPER IS THE #1 SHE IS VERY HELP HUMAN PERSON SHE CLEAN OUR ROOM EVERY DAY NICE.BAR TENDER AMAZING ALL IN THE RESORT ARE VERY GENTLEMAN , JORGE, MAXIMO THE SUPERVISOR , KEVIN NEW YOUNG KID IN THE BLANCA BLUE RETAURANT ARE EXCELLENT GUYS
Luis P
From Tripadvisor
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"Beautiful views and rooms, but the best part is the staff!"

The resort is beautiful, but the staff and service is what makes it so phenomenal. We travelled with 4 kids (10, 6, 2 and 5 months) for our 12th anniversary and the staff from restaurants to cleaning service went above and beyond. Noemi, Jorge and Geo were so welcoming and attentive at Bocados STK. Max and the staff at Blanca Blue made meals so special and made us feel like family. The pool service staff was always attentive and considerate. The trolley drivers were so sweet to my 2 year old who just loved the trolleys. Ive never been so sad for a vacation to end. Even checking out of the hotel was a great experience with Angel and the concierge staff (Natalia). The travel agency on site helped us set up a phenomenal fishing trip. By far the best vacation weve been on and a large part of that is because the people who work at Garza Blanca Preserve make you feel welcome and cared for. Looking forward to our next vacation there.
Stephanie E
From Tripadvisor
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"Wonderful, Clean, Relaxing with Great Spa"

Everything was beautiful! Mariana, Ofelia & Veronica were superb housekeepers! The bed was super comfortable! Private hot tub 1st rate. Food pricy. Service & food at Noi NOT good. BlancaBlue is best!!
Wander814350
From Tripadvisor
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"Wonderful experience during our stay"

Our most recent stay was, as usual, exceptional. We went on the complimentary Los Arcos Kayak tour. About a 2.5 hour paddle to the National Preserve area. We paddled through 2 sea caves and did some snorkeling as well. Danny was our guide and he was wonderful. He was supportive of the group and provided historical facts of Los Arcos, the Bay of Banderas as well as Puerto Vallarta. I highly recommend this tour.We enjoyed our stay at Garza Blanca. Alma provided our maid service and was extremely thorough and super friendly. Coming into a clean fresh-smelling room after a long day of pool time or other activities was so enjoyable The lead Pool Concierge, Mike, is 2nd to none. Whether he's assisting us at the pool, leading poolside activities, or taking time to chat, he's the best!Can't wait to return!Pete & Michelle
Peted Nor Cal
From Tripadvisor
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"Our Favorite Place to Stay in Puerto Vallarta"

We have stayed at several resorts in Puerto Vallarta and Garza Blanca is definitely our favorite. We love the setting of the mountain towers with the great views of the water. The 2 bedroom units are amazing, we spend most nights enjoying the private hot tub on the wraparound balcony. The food is also excellent, with our favorites being Hiroshi (Japanese) and Dao (Chinese). We usually don't do all-inclusive as we like to eat in town, but we always do a couple of dinners at the resort due to the outstanding quality of the food. Service is another area where Garza Blanca excels and we always feel very taken care of during our stays. On our most recent visit, Jose, Felipe, and Alejandro checked in with us several times a day and made sure we had everything we needed (dinner reservations, transportation, etc). Overall, we had a great visit and we can't wait to go back!
Meander63446068089
From Tripadvisor
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"Pool experience/ Beach experience"

great experience at the resort Garza Blanca preserve. Customer service 10/10 when helped by Zaim he was one of the many servers that went above and beyond on our pool and Beach time. He was amazing! great attention to detail and would always be pretty attentive on our needs.
Yesie Hdezz
From Tripadvisor
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"What a great 5 diamond resort!"

We spent 10 nights at Hotel Mousai North building in June, 2023. We had a wonderful stay and plan on going back again. This was our 6 visit to Mousai and we have yet to find a better place to go. We had a higher Floor suite, and the views were incredible. The room and resort staff were top notch, and you definitely could tell you were at a 5-diamond resort.We did the all-inclusive and would highly recommend this to everyone. The restaurants were excellent and was the best all-inclusive experience we ever had. We have tried the all-inclusive at other resorts and often found the food to be just ok. You don't need to worry about that at Mousai. The staff was outstanding. It is very clear that everyone at the resort put a lot of care in their work. There only mission was to make sure our vacation was the best it could be. Our butler, Ernesto, was excellent and he always went out of his way to make sure we had everything we needed. Highly suggest Ernesto. On the days Ernesto was off we had Carlos. Carlos was also an excellent butler. While on our trip I ended up needed medical attention and Carlos called the on-site doctor for me. The doctor came to our room and gave me 2 stiches and I was out the door and going to dinner all within an hour. So, comforting to know they have a doctor on site. Thank you, Ernesto and Carlos. The roof top pool is like nothing we have ever experienced. The views are incredible. You have a beautiful view of the ocean and mountains all in one pool. The service was top notch, and the rooftop food was amazing. It also has a full bar with all the premium liquors for those that want a drink. You have to experience this!We spent a few days down at the beach also. The service was once again top notch. Javier is the beach manager, and he made a point to visit us every day and make sure we had everything we needed. He also brought flowers over every day which my wife loved. Thank you for making us always feel at home Javier!!It also very important to mention how safe we felt at this resort. It is very laid out and trolly was always available to take us to different parts of the resort if you didn't want to walk. We also went into downtown several times for dinner. You can feel safe to eat and drink anywhere in downtown. The south roof top bar is also open until 1 am each night for those of you that want to hear some music and have a drink or two. The servers and bartenders are excellent. One of our favorite things to do was room service. You have an iPad in your room, and you can order food anytime. If they don't have something listed on the menu just ask and most the time they will accommodate. Food was excellent and having breakfast on our balcony was outstanding. We have traveled all over and still find it hard to beat what Hotel Mousai offers. Views, Food, service, spa are just hard to match much less beat. We are going back in November and can't wait!! Thank you Hotel Mousai for such a great vacation!!Steve & Beth Tennant
Stevent M4400 Zq
From Tripadvisor
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"Paradise"

Beautiful resort! Abigail, the hostess at Terrace, is amazing!! So friendly and welcoming! Rooms are very sexy. The corner rooms are the best. Yummy food. Great rooftop pools. Amazing spa. The all-inclusive plans are great. The staff is very accommodating and serve-oriented.
Jaz789
From Tripadvisor
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"Eduardo & Cesar Great Service!!! Great Food!"

Such an amazing experience at Dao. Eduardo and Cesar were excellent servers. All their recommendations were spot on and we enjoyed our time with them! Highly recommend all the appetizers, kung pao chicken and the banana spring rolls are to die for!
Alishag987
From Tripadvisor
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"Dont Hesitate"

Hotel Mousai was a DREAM. Immaculately clean. The staff was so kind, friendly and helpful to us for the entire duration of our stay, especially Jennifer and Ricardo at the front desk, Danny, Ronaldo and Carlos (Nacho) on the beach, and the staff at the North rooftop.The kayak tour with Diego was a highlight of the trip. My massage from Naiomi at Spa Imagine was the best Ive ever had. Dont hesitate to stay here.
Fishandfam
From Tripadvisor
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"Amazing service!!!"

We enjoyed our time here! Enrique and Noe were AMAZING at the Noi restaurant. Excellent service! Incredibly attentive and made our night extra special with the celebratory dessert!!! Thank you so much!
Tatiana T
From Tripadvisor
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"Bianca Blue"

Mario, Osiris and Omar are amazing! They truly made our experience wonderful! Service and kindness were exceptional! Please consider visiting them and allow them to help you make great memories:) We wish them all the best and continued success.
Donald M
From Tripadvisor
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"Not 5 stars for me"

Sorry guys, it will be long. As a travel agent, I have to let you know. Me and my husband and I decided to spend our 15th year anniversary at this hotel. Booked it for 9 days from August 25th to September 3rd. I picked the ultra suite in the south tower, which included butler( thank you Carlos) and some other extras. We had a private transfer from the airport, so that ride was about 45 minutes. Pretty easy check-in process,but during that process those friendly faces are trying to get you into kind of timeshare(they call it differently).After saying no about 10 times we got to our room and Wow it didn't disappoint. Big room with a big bathroom and just as big balcony/ patio with a hot tub and amazing ocean/,jungle view. I love that everything in the room like lights,music, TV remote, window curtains etc. was controlled from the iPad-super convenient. So for the room definitely 5 out of 5!!! Hotel premises: everyday we spent at least couple of hours on the rooftop in south tower. There was never a problem to find lounger by the pool. Great views, music and amazing service: Greta, Daniel, Gustavo,Ignacio and all the rest of you guys( sorry can't remember the names) were absolutely amazing 5 out of 5....thank you for making our stay so much better. Food and restaurants: we went twice to each of the specialty restaurants: favorite- Dao(Chinese) then steakhouse, then Hiroshi and least favorite was Noi the Italian ( service here is very very slow-for no reason). We always had lunch on the rooftop and it was good,they even made us butter and garlic shrimp with risotto which is not on the menu and that was nice. Since I was working from my room for couple of hours in the morning I had to order breakfast to my room- disappointing choices and taste as for 5 star hotel.Another big disappointment for me was waiting for checks at the end of the restaurant,room service or bar visit: it is so annoying, you have to fill out your total add extra tip if you want to, fill out your room number, name and signature. It doesn't matter if you got all iclusive food or drinks or not. I hated to do that many times a day. They explain it as they need to know what's coming out of kitchen, I call that B.S. as every order gets entered into the computer so there is no need to waste so much paper and time. And even just because of that I wouldn't be back . Also a huge disappointment is so many items on the menu that are not included but cost extra and let me tell you it is not cheap. I wish they had like separate menu with drinks and food for people that are willing to pay extra after paying a ton of money for this all inclusive hotel.Just to give you an idea: a coconut , just a regular green coconut costs $15 US dollars, I've paid the most $1 for it in Carribean and Asian countries, here $15 I could not belive it. Since we had $150 credit I wanted to use on Moet champagne as I couldn't use it on anything else and let me tell you,that $40 US dollar champagne is $260 US there( and that's the cheapest out of 3 kinds).Mind blowing. Same with the spa- couples massage is $600 US dollars, I get it in states for 180$. I honestly don't understand those prices, it's Mexico not Dubai for God's sake. So if you are coming here- be praperad to pay much more than even in states for food and extras. If you like the beach and you are spoiled like me with white sand gorgeous beaches right at your doorstep- you will be disappointed. To get to the beach you need to wait for a trolley wich runs about every 15 minutes. Once you get there - it's a small sandy beach area but in the water it's all rocks so you have to be very careful as it's very painful to get into the water. Entertainment- there is NONE. So if you are looking for something fun to do in the evenings without leaving your hotel-look somewhere else. As I was explained this hotel is for relaxing, honestly I travel the world so much and stayed in more and less expensive hotels and I never was so bored. Once a week there is a dj with mediocre music that no one even gets up to dance to. I think relax can be mixed with fun, for example every day there was about 30,40 people on the rooftop,why not to come up with some games? Something like bingo for example,this is huge hit everywhere, it's fun and gives people something to do and gives the opportunity to meet and talk to other people. They do offer hikes and kayaks every morning which my husband did and it was nice,but if you are not physically fit- you won't be able to do it meaning this hotel has nothing fun for you whatsoever!!! Weather- since it's rainy season right now it rained 7 days out of 9. Every morning is hot and sunny and right after about 3 pm expect storm. Overall nice well taken care of grounds with a lot of greenery which will be ruined as more towers are built unfortunately. Tierra Luna- the shopping area next to the hotel was always empty so I can't comment on that as I had no desire to visit those shops,but did ride on the carousel. With that being said- unfortunately I can't give this hotel 5 stars. I was hoping it would exceed my expectations, but it didn't.
Nataliya D
From Tripadvisor
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"Dont miss this Hotel!!"

Hotel Mousai was exceptional. Our room was stunning and quite large. Huge balcony with hot tub and lots of seating. Everyone that we encountered that worked for the hotel was very nice and seemed very greatful that we were there. Breakfast was incredible at the hotel. The roof top infinity pool and bar is probably the most beautiful Ive ever seen! Music was so nice at pool for relaxing . Miami lounge vibe
Amc600
From Tripadvisor
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"Because why not weekend getaway "

Beautiful hotel. Loved the views, the grounds and the staff. Had a north tower corner ultrasuite. Bed was super comfortable, loved the hammock on the huge terrace. It was great. Our Butler Carlos Ramos was fantastic. Made sure all our needs were met. He would randomly check on us but was done carefully enough not to be intrusive. We picked the all inclusive option. The food was great. Our favorite was Dao. Didnt have a great experience at Hiroshi though... unfortunately. We did a hike up the mountain with Emilio... not for the faint of heart but thoroughly enjoyed it. I would definitely come back.
Omonele N
From Tripadvisor
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"FANTASTIC "

We arrived August 24th for 9 days. This was our third vacation at Hotel Mousai in Puerto Vallarta with our first stay in the South Tower.Humberto, our Butler, assisted us with pre-arrival details. Dinner reservations, preferred pillows, extra closet hangers, extra Perrier in the refrigerator, scheduled housekeeping, scheduled turn down service and round trip airport transportation. All requests were in place on arrival.From landing to check in was 1 hour 45 minutes to Hotel Mousai from the airport. On departure it was 1 hour and 10 minutes from Hotel Mousai to the gate. Hotel Mousai transportation service was seamless on arrival and departure. Very professional with cost of $100. Mercedes van airport pick up and Suburban airport drop off. Suite:Our Ultra Corner Suite South Tower, Suite 7086, was ready at 3:00pm. Our suite was on the 8th floor. Not to high but not to low. The suite was spacious with good views of the mountains and pacific with over 1,000 square feet. The bed, 6 pillows and sheets were very comfortable as well as the room temperature. The bathroom is spacious with double vanities, separate dressing table, numerous mirrors, double closet, separate water closet and nice size waterfall shower.Housekeeping: Great cleaning service with sufficient towels and LOccitane toiletries replenished daily.In Suite Bar Service & Snacks: Great service with refrigerator replenished daily with beer, mineral water, sodas, gatorade, tonic water, Red Bull and snacks - nuts and chocolates. Coffee pods also replenished daily.Restaurants: DAO great! Loved the soft shell crab. Hiroshi dinner is wonderful! Bacados Steakhouse fantastic! 10 ounce tenderloin if you like filet and order rare if you like medium rare. The Terrace and Hiroshi for Breakfast - Great food and views.South Tower & North Tower Rooftop - Great lunch menu with numerous choices and excellent views. Rooftop South and North Tower pools: We loved relaxing daily at both Towers with excellent pool concierge, wait staff and bartenders. South Tower Rooftop has a restroom. However, North Tower restroom is one floor down. The views at the North Tower are fabulous! TierraLuna Gardens: Beautiful lush property with lovely boutiques. 5 minute walk from Hotel Mousai.Hiking/walking: Excellent to hike or walk. We walked an hour daily on the property grounds. Malecon: 20 minutes away, the taxi was $10 from HM and $15 back to HM.Staff: Excellent friendly staff that provide top notch service. EVERYONE is so very nice genuinely nice. I wish I could list every staff members name. Humberto - Great, professional Butler from arrival to departure.Greta - I loved our chats about everything! Your Mom, animals and nutrition advice.Abigail / Abby - I loved chatting about your pets, husband and little one.Ramón: Best wishes on the arrival of your baby. Coronel, Hiroshi Restaurant Supervisor, is very professional and personable. We enjoyed our chats on several evenings. Love your photos.Thank you too to Christian, Claudia, Demetrio, Luis, Ignacio, Mateo and Luis - Restaurant Supervisor. We had the most wonderful vacation and will return! Few cons/areas of improvement:New construction with addition of new towers. This made us sad. It takes away from the natural beauty and landscape of the property.North Tower Rooftop Pool: Insufficient umbrellas for all guests.The lounge cushions are in need of replacement, holes and tears.South Tower:Floor 8 had a mildew smell for 9 days. Not in the suite but in the hall.xoxoGinger & Ed
Dash Charlie
From Tripadvisor
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"Roof top pool is priceless"

I stayed at the hotel for my birthday celebration. The hotel was beautiful, from the decorations, ambiance, food and wonderful roof top views. The pool staff at the north tower were fantastic. Shout out to Jorge, Alejandro, and Vianey. I loved every minute of my stay and we will definitely be back. My awesome butler Diego who did an outstanding job of keeping up with all my details of my stay. Thanks again Mousai!
Graciela O
From Tripadvisor
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"Francisco is a great asset for Garza Blanca"

We had dinner at Noi. Very good food, drinks and service. Francisco was the consummate waiter: Efficient, knowledgeable and friendly . We had a very nice experience and we would happily go back. A big thank you
Marco E
From Tripadvisor
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"Great first time in Puerto Vallarta!"

Wonderful first time in PV at Hotel Mousai. I had been looking at the property for a few years since it was recommended by a friend, and I'm so glad I finally pulled the trigger for my gf's birthday. I had previously only been to Los Cabos many times and had mostly stayed in a private villa so I was a little weary of the whole large hotel all-inclusive experience but it did NOT disappoint in the least. We had the ultra suite in the north tower and got super lucky with the 11th floor and the best views of the bay. The suite did come with a butler but I honestly didn't know what to do with him, haha. I did have him change around our dinner reservations a couple times but that's about it. Spa was gorgeous and we had a couple of nice facials and I really enjoyed the hydrotherapy as everyone had said. Literally the only thing I think I found to be subpar was the hair dryer, hahah. The service was great, facilities were beautiful, pools were wonderful. We had arranged transport to/from the airport through the pre-arrival concierge, which was very convenient. The only other time we left the premises was to go jet skiing, which I arranged myself prior to arrival (Jet Ski Safari-highly recommend!) If we had had more days I would have loved to go explore PV a little more. I loved that they had daily hikes (we went to the waterfall with Emilio which was awesome, but beware..very rocky..I was a little nervous for some of the older people in our group) and kayaking from the hotel, as well as paddleboards available most of the day. We did wish that at least one of the pools was open later in the evening, you basically couldn't swim anywhere past 8pm I think ...the rooftop on south tower is open late but you're not allowed to use the pool itself. We also befriended another couple who was staying at Garza Blanca so they weren't even allowed up there at all...awkward. We ate dinners at NOI, DAO, Hiroshi and Blanca Blue twice, that actually was my favorite, but they were all good. NOI, Hiroshi and DAO didn't blow my mind but were all quite good. Only went to Bocados for breakfast but it was excellent. We really wished they would at least let you take your leftovers back to your room if not take orders 'to go', we got a lot of conflicting answers on this, but no one let us do either one. Overall, excellent, looking forward to coming back!
Sashroomz
From Tripadvisor
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"Love our stay and Mariana Lima housekeeper is the best!!!"

Amazing stay! Our housekeeper Mariana Lima was AMAZING! So sweet and she did such a great job every day! We had the most amazing room and everyone working at the resort was so kind and helpful! Loved loved loved our stay!
Laraaslanian
From Tripadvisor
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"Recognition for GB Hotel Staff Alma "

We are Garza Blanca members and this was our 2nd stay at Garza Blanca. Alma was fantastic as far as carrying out her room responsibilities. We cant really say anything was not done right. Almas attention to room details was awesome. Our suite was always immaculate condition. She definitely made us feel very special. Alma is a credit to your hotel staff and we are already looking forward to coming back next year. This vacation was by far, one of best, we have had in a long time. Gracias Alma, siempre en nuestro sJose and Lisa
Jose G
From Tripadvisor
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"Hotel Mousai and hiroshi"

The hotel is great, lots of amenities and great staff. The restaurants are all very good and had a lot of options. Hiroshi was our favorite! Diego Silva and Franco took great care of us and made it a great dinner. Thank you for a pleasant dinner and dining experience.
Quest68040936022
From Tripadvisor
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"A Fabulous Birthday Trip"

We had an amazing visit to Garza Blanca to celebrate a milestone birthday. Our suite was so comfortable, the resort was stunning, and the service was fabulous. Special shout out to Lorena, Omar, and Mario at Blanca Blue for their table service!We also participated in a waterfall hike led by Emilio and a kayak and snorkel trip led by Danny. Both guides helped us feel safe, strong, and amazed throughout the trips.
Skylarprimm
From Tripadvisor
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"Great Dining Expirience @ Hitoshi"

One of the best servers I ever encountered. Diego Silva and Franco went above and beyond at Hiroshi Japanese Restaurant. They explained every single details in the menu and they provided best the advise for a magical dining experience.Highly recommended!!!
Edgar R
From Tripadvisor
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"Best poolside"

This Mexican beach resort exceeded expectations. Roberto, our poolside server, provided impeccable service, enhancing our stay with his friendly demeanor and expert recommendations. The beautiful location, comfortable rooms, and Roberto's exceptional service made it a memorable trip. Highly recommended!
Nicholas S
From Tripadvisor
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"Excellent"

Excellent stay. Special thanks to the breakfast staff: Julian, Alan, Andres, Jorge, Artura, Noemi, Ericka, for giving my son a special birthday surprise. He was a very happy little boy. We will be coming back
Catherine W W
From Tripadvisor
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"Paradise Found!"

We visited Garza Blanca PV in both July and August, so this review is a culmination of both experiences.We have been to GB PV seven times. That should tell you how fantastic this place is. We have also been to GB Cabo. The difference is that GB PV is set in a magical, jungle setting; the property is very unique. Per usual, we received exceptional service from everyone we encountered. Yes, as the guest you should receive excellent treatment because you are paying to receive it. However, you will receive it ten fold, if you return the kindness. We have begun to feel like family at this resort and that is saying a lot. Food - Delicious Spa - FantasticService - SuperbLocation - UnmatchedAreas for Improvement:One of the things that makes this property so special is the Trolley ride. Riding throughout the property with the wind in your hair and the ocean nearby is something special. I will say that in the years we have been coming, the Trolleys have begun to show their age. I think some much needed TLC will restore their glory. Exceptional Staff:I want to take a moment to recognize a few of the people who made both trips fantastic. Although, to be fair, there are more that I don't know the names of. Housekeeping - Natividad, Azixena, Cecilia Turndown - OfeliaBlanca Blue - Manager, Elaine, Waiters, Cristian, Francisco, Osiris, Omar, Daniel, Gustavo, Mario and Lorena Bocados - Rosalio, Ivan, Jessi, MarcoRoof Top - Juan Sartillon, Angel, Marcelino, Eduardo, Zubeira, Jennyfer, and Jonathan Poolside - Alex, Ponciano, Constantino (Tino), Mike
Gigii76
From Tripadvisor
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"50 years celebration. Let's go!"

Javier Suarez x Ramon Rosa's have been fantastic with us. The people at Hiroshi were great too. Let the good times roll baby. We will be back. Where in the word can we go to fulfill our earthly desires but here in Puerto Vallarta .
Nlcoman
From Tripadvisor
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"Great activities!"

We stayed at Hotel Mousai, but we loved the activities. Our hiking guide Marcus was outstanding. He led us through an extremely technical hike, and it was really enjoyable. The kayak trip was really fun as well. The yoga instructor it was a little difficult to understand, but we really enjoyed the kundalini class.
Ajarae C
From Tripadvisor
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"Best Customer Service hands down 10/10"

My experience at the Mousai was exceptional. From the moment we arrived, we was greeted with champagne and friendly smiles. The concierge Natalie & butler Carlos are the best! They both went above and beyond to arrange all our dinner and spa arrangements and made sure we had everything during our stay. When I say went beyond, Carlos our butler stopped by Walmart to pick us up a new suitcase on his day off.. since the airport broke ours. He even arranged to have our room decorated for our anniversary. The details in the decorations was so beautiful and detailed we felt pampered during our stay and will definitely be returning.. The Marshells
Wendy M
From Tripadvisor
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"Amazing pool experience; a bad apple in the mix"

Just came back from Hotel Mousai for a very nice vacation with my boyfriend - 5 days/4 nights. We were looking for an adults only resort and didn't have plans to do much other than to be at the pool - and we were able to essentially do just that.We got an Ultra Suite in the North Tower and it did not disappoint! Housekeeping did an excellent job of keeping things tidy for us. My only minor gripes is that the toilet is not very private - even if you're in a couple sometimes you just need a little more privacy in my opinion. Every toilet on this property has a bidet and I am here for it.Second to the quality of the room was the quality of the service (with one exception - read below). The staff here are super welcoming, friendly, and HUSTLE. Special shout out to Ricardo, Alan, Eduardo, and the woman pool concierge (whose name starts with a V but I simply could not remember it I'm so sorry!) at the North Rooftop pool, and Rosy and Jennifer at concierge. Alejandro at Hiroshi has the happiest/most positive attitude I've seen in a dining setting in quite some time! Ernesto, our Butler also made sure to check in on us and handle anything we needed.The aforementioned exception - we dined at Bocados on Saturday evening and I unfortunately found a hair underneath my steak, on the 2nd bite (or while I was trying to cut a piece for a second bite). Honestly this didn't bother me but how the kitchen handled it was completely unacceptable. The (head?) chef - a gentleman in a white chef's coat whose name I did not capture - came out with the hair on top of a white napkin and claimed it was my hair. He held the hair up against the light and said "see? it has red coloring and you have reddish hair - do you want us to make another steak for you?"I have never in my life ever seen a chef come out and blame the customer for the mishap with the food. I honestly wouldn't have minded if they simply refired the steak and didn't mention anything. But to tell me it was my fault, and then ask if it was necessary to fire another steak....I said no thank you and immediately got up to leave. We left and filed a complaint with Rosy at concierge (while also asking if the pool staff might have come across a couple of items we accidentally left up there that day). Rosy crushed it - she called the manager over at Garza Blanca and told us he was out but the supervisor on duty would call us soon. She also made sure to check on our lost items and personally delivered them to our room herself. (THANK YOU SO MUCH ROSY!) The supervisor also called us and apologized for the mishap. Since we were on the all-inclusive plan, there wasn't a meal to comp or anything, but my boyfriend did suggest they do something special for me at my spa treatment the following day. I don't know if they did or didn't - I didn't know what to expect for my Sixth Chakra treatment - but either way the spa experience was nice. Does it always come with hot stones as part of the massage? I don't know but I definitely got hot stones - yay!Speaking of - the hydrotherapy is fantastic! Staff were very friendly (thank you Carlos!) and I was the most relaxed even before my treatment began! I was also very relaxed that the following morning my body was like jello (in the best way possible) Well done and thank you Naomi!Our favorite food the whole time was at the rooftop pool (baja shrimp tacos, tuna tartare, tuna sashimi, the coconut shrimp, nachos, jicama tacos), actually, but had a great dinner at Hiroshi. The room service burger is also delicious (but perhaps a bit rich for some), along with the onion rings and tacos arracheras. We ordered the burger after the Bocados mishap, and on our last evening decided we wanted to lounge in the room instead of heading back out for dinner. I would pass on the al pastor pizza (it's too heavy - crust too thick plus too much cheese).The food at Noi was also very good but service was lacking - felt like they were understaffed that evening. We ordered burrata and the baked artichoke as appetizers and asked for a recommendation on a bianca pizza. We were recommended the Cacio e Pepe pizza - which was very tasty but also came with burrata. in retrospect I wish our server had recommended something else as we basically just had so much cheese - felt like he just picked the most popular option rather than think about the progression of our meal. We also ordered the oxtail filled pasta which was also a bit on the heavier side and I felt the pasta was a bit too thick and tough. Instead of trying to get another drink - we decided to head to the rooftop for the Dj evening because the service was rather slow. The couple next to us waited 90 minutes for their food! Breakfast at the Terrace has a lovely view! For variety, the Blanca Blue breakfast buffet works really well! I definitely had my fill of chilaquiles during this trip!The all-inclusive is definitely worth it at Hotel Mousai and we always got a great spot at the pool - it simply was not very crowded at all. The pool itself was amazing, the lounge chairs comfortable, plenty of shade and the staff move the umbrellas around a the sun moves to make sure you always have shade. Truly the best pool service I have ever experienced and since I spent 90% of my non-eating awake hours here, it absolutely made this trip worth it!The activities list is just enough though some more descriptions are probably helpful. The botanical garden tour is at Tierra Luna and is more a description of the botanical work the reserve is trying to do. A worthy effort but simply not was we were expecting for a botanical tour. We tried to kayak but nature decided it wasn't the right day for us - we had the option to go still but Daniel was very transparent about how hard it would be. Everyone else still went forward but my boyfriend and I knew what we were about to get into and decided we would rather not, and that's fine too!The last comment I make is more a personal preference - we took the trolley a few times and I felt somewhat uncomfortable that they have separate pick up/drop offs for guests and staff at some stops. Like - we can all hang out and wait together. I can see some hoity toity guests not wanting to share the stop with the staff but they can grow up please. We spend so much time with hotel staff it seems only reasonable that we get on and off at the same stops and minimize their walking too!Overall a very lovely vacation with the primary highlight being staff and pool time / service at the pool. Thank you all!
Naokom877
From Tripadvisor
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"Excellent"

We stayed at Mousay. Great Service from Julian and Jhanko.at Bocados restaurant Delicious foodGreat service Highly recommend Nice viewThank you guys We hope we come back soon to enjoy.Great cof
Claudia N
From Tripadvisor
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"Great experience, deserving of many more visits!"

Wonderful experience! From our concierge Omar to our butlers Felipe and Alejandro who kept reaching out to us to make sure we were enjoying our vacation, to Araceli housekeeper who was very accomodating and did a wonderful job cleaning after our 20 yr old and his friend. This has been an excellent vacation! The beach pool was a little too warm and crowded, but then we tried the panoramic pool, a lot cooler and less crowded. The food was not as good as GB Cancun, except Hiroshi (just as good, thanks to Miguel and Irving for making it extra special!) and Dao which far exceeded our expectations. Well be back again, next time Mountain View!
Pedro I
From Tripadvisor
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"Garza Blanca Preserve Resort and Spa Rocks!!!!!!!!"

Garza Blanca Preserve Resort and Spa is an amazing place. I cannot wait to go back. It, along with Hotel Mousai, will be my "go to" spot in Puerto Vallarta. Every staff member provides the best customer service. Their motto is "It is my pleasure to serve you" with a hand over their heart. As a food and wine guy, every dining experience was amazing. The Jr. Panoramic suite in towers 4 and 5 have sweeping ocean vistas...All the restaurants at Hotel Mousai and Garza Blanca were high end with excellent service. One of my favorite spots was the lounge/bar area of Hotel Mousai at the Italian restaurant, NOI. The bartenders were amazing (see my favorite bartender in the pictures below)...service was excellent, the food great and the classically trained piano player in the evening was very special. The staff at breakfast at the Bocados steak house served beautiful food with fantastic customer service. The bartending staff (see below) at the panoramic pool were awesome. Be aware of the sales people, if you don't want to purchase something...I could go on about all the amazing staff. Best ever!!!!!Happy in Paradise.....
Marco P
From Tripadvisor
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"Bacado yummy"

Gio helped us at Bacado and made our breakfast experience wonderful! He provided us with prompt service, wonderful recommendations, and was overall a great help for our breakfast. Bacado is a great way to start your morning!
Audrey K
From Tripadvisor
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"August Honeymoon"

My husband and I came for our honeymoon. Monday - Saturday. Had a fabulous time. Wonderful staff, safe, very clean, and gorgeous views of the bay and jungle. Favorite restaurant was Dao which was Chinese. The pool in the North Tower was fantastic that had great food and drinks (try the chicken poppers). Would highly recommend and cant wait to come back!
Nicholas B
From Tripadvisor
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"The Most Magical Experience"

We have had the most magical time at Garza Blanca Puerto Vallarta Reserve. All staff we have interacted with have been incredibly polite, attentive, and helpful. Marcus has been great as he has gone above and beyond in assisting us with dinner reservations and other requests.
Amber M
From Tripadvisor
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"Great service, beautiful resort."

The resort is so beautiful, all staff are awesome. Natividad did an excellent job, my room is always clean and neat.The restaurants are great. We love Bocados, Dao and Hiroshi restaurants for dinners.We will come back in some days.
Tom V
From Tripadvisor
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"Outstanding service!"

We stayed at the Hotel Mousai last November and we were absolutely blown away with the service provided by Luis Verduzco at the Terrace restaurant. We were so happy Jay Luis was still working there as he took care of us for three straight days. Outstanding service, exceeding our expectations every time. Thank you Luis! Hope to see you when we return in the fall.
Bobbyq281
From Tripadvisor
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"Worth it will come back"

A+++ amazing experience. The amenities are fabulous, we literally are planning our next trip. Staff is lovely and takes care of you. Service is fantastic. Pools are awesome. DO ALL INCLUSIVE. its all top notch
Derek S
From Tripadvisor
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"Truly 5 Star Experience and Service"

We just returned from Garza Blanca in June 23 after an amazing 12 days at this property. Let me start by saying the staff here are what make this resort the best in all of Puerto Vallarta hands down. This is also our second time returning to the Garza Blanca after we fell in love with it last summer. And we cant wait to go back! I generally dont post a lot of reviews but thought I should in this case based on the review of the so called Concerned Parent below written on 23-08-03 which I can guarantee is an absolute load of crock. Most would refer to that parent as a Karen but I will refrain. This concerned parent has taken the time to write an awful review about someone at the hotel who goes out of their way to provide exceptional service to all guests. Just read past their review and youll see hundreds of posts about Briset and the amazing care she provides to all the children at the kids club. She is the primary reason we have returned to Garza Blanca and she defines the word Service at that resort. We trust her to watch our children every evening while we dinner and upon picking up our children, we get asked when they can be dropped off again because of the wonderful time they had with Briset. Weve never seen her treat any child there with anything but love and respect and Ive seen all sorts of kids in her club from jacked up on sugar maniacs to shy quiet ones and Briset ensures each and everyone of them have a great time. Concerned Parent is clearly a vengeful person who decided that whatever issue she found against Briset, had to be overblown to the point of possibly affecting a persons career. Thats the definition of a Karen. Anyway, this at review required a counter review as its extremely false and should be disregarded by readers. To point out other great aspects of the hotel and to focus on the positive, here are some of my favourite aspects of Garza Blanca PV:- Constant pool side service. The staff are very hard working running back and forth in extreme heat to make sure all guests have what they need. Cant say enough about how hard each of them work- We tried all of of the restaurants on-site and each were great, offering a lot of options for guests staying as long as we did- Beach area is very clean and service is as attentive there as pool side- Love that there are two pools as we could switch up which ones we wanted to visit through the week and we felt there was different ambience at each with the upper pool being a little quieter - Great location! An Uber into town was very quick so if you want to get some shopping in or dining at one of the amazing downtown restaurants, its not a hassle to do so- Kids club. Ive said it above and I will say it again, this place was a life saver. We were able to enjoy adults only restaurants with full trust our children were safe and enjoying themselves and I heard it every night from the kids that they had the best time- Last but not least, the service from everyone here. Wow. Everyone went out of their way for any request you had. They truly enjoy making the guests feel at home and comfortable and thats not easy to find at hotels. And Ive stayed at hundreds throughout my work and personal travels. Well be back to Garza Blanca next year and I look forward to sharing another review with you all.
Shanep B7998 Mm
From Tripadvisor
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"Garza Blanca Vacations"

Roberto was the most friendly and accommodating person you would ever wish to a man on a vacation. He took care of me and my family every single day no matter what I request worth. I cannot recommend him highly enough! He was phenomenal, if it was more than five stars, I wouldve given him that. Thank you Roberto for making a vacation. So much fun for the entire family! What
Andrew S
From Tripadvisor
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"A wonderful experience"

All the staff are so welcoming and helpful, the food was wonderful, and the spa treatments they offer are amazing. Not to mention our house keeper Marisol came everyday we were there and kept everything so clean and left us little snacks. Love this place!
Emerson Fb
From Tripadvisor
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"Family Vacations 2023 GBPV"

Just a quick shout out to Javier Suarez X for always being to attentive on every visit. Really makes us feel like family of the GBP PV. As well Bris from the Kids club she definitely goes out of her way to make the children feel at home. Shes another of the many employees that recognized us from prior visits. If you visit when they have catch of the day we recommend the huachinango zarandeado its an extra cost but definitely worth every dollar.
Ada A
From Tripadvisor
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"Lobby Bar: Lomeli and Orlando coffee masters"

Lobby Bar at South Tower Moussai: We had a great time as usual at the Moussai but one of our favorite experiences was with Lomeli and Orlando. They were both so patient and accommodating when we tried to figure out how to have creamer like we do in the States. I wanted something like half and half for our coffee and they figured out what products from Mexico that would be the closest to what we wanted. They ended up mixing Crema para Batir with regular milk and it was delicious!! Everyone should try this instead of just milk or evaporated milk. If you like half and half in your coffee or heavy whipping cream then this is what you need. We will miss their smiling faces and delicious lattes in the morning.
Kelly M
From Tripadvisor
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"The PERFECT STAY"

The Hotel Mousai was so luxurious and perfect in every way. Starting with EDSON - we had a group of 8, with people coming in at different times, which would normally be a logistical nightmare but booking was so easy - Edson was a DREAM come true and worked so hard to get us what we needed and made it so, so easy. The hotel itself is BEAUTIFUL, new, and luxurious, with an artsy and nature-y feel. Even the floor on the balcony is real wood. The food is delicious and healthy. We were all saying the tuna sashimi at the pools was among the freshest wed ever had. Every single person there went above and beyond to make sure we were comfortable and happy. This place is truly incredible in every single way and I cant wait to go back!! Thank you Hotel Mousai!!
Karines G2401 Fe
From Tripadvisor
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"It was amazing!!"

Our tour guide Marcus was very helpful and did a great job of leading the group! We had a great time going on the hike and seeing all the wonderful sights during the hike. We would love to do the other hikes as well.
Cory B
From Tripadvisor
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"Wonderful Honeymoon at Hotel Mousai"

We booked our honeymoon trip to Hotel Garza Blanca Resort and had the incredible good fortune to be upgraded to Hotel Mousai, part of the same resort complex. While we were initially concerned about being moved into a different hotel further from the beach, it was so worth it and Natali at the main desk made sure everything worked for us before we checked in. We could still access everything at Garza Blanca, but also could access additional pools, restaurants, bars, and views (all without kids in those spaces)! It had the perfect vibe for our vacation, so we can definitely recommend staying here.Our concierge, Nathaly, did a great job and was very personable. She helped us book meals at all the available dining options as well as scheduled activities (e.g. kayaking, tequila tasting). We had some al pastor at the on-site tequila tasting that was probably the best food we had the whole trip! 24-hour room service was perfect for when we wanted to relax. The spa was also very impressive and we had great massages there. Getting out into the ocean was a priority for me, so I was really excited that the snorkeling even just right off of the resort beach was so good (lots of biodiversity and numbers).While I would say that the staff across the board was very welcoming and helpful, I wanted to call out some specific folks that were particularly good: Nathaly, our concierge; Daniel, from Dinning and the tequila tasting; Diego, from Kayaking/Snorkeling; Alan, from the Rooftop Pool/Bar.
Patrick I
From Tripadvisor
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"Exceeding Expectations: A Luxurious Getaway at Garza Blanca!"

"What an absolutely delightful vacation for our family! Prior to departing, we conducted the usual pre-vacation research, and Garza Blanca seemed like a promising choice, but let me tell you, it surpassed all our expectations. The resort is nestled into the breathtaking Mexico Rain Forest, offering incredible views that left us in awe.Let's start with the rooms: they were the epitome of luxury. Immaculate cleanliness and thoughtful turn-down services made our time in the room truly pleasurable. The picturesque views from every angle were just fantastic. The beds were exceptionally comfortable, and the family's favorite was the balcony hot tub. The nightly treats added a fun surprise element to our stay.The Pool experience was exceptional as well. We found the upper pool to be our go-to spot. The staff there was incredibly attentive and helpful, making our poolside relaxation even more enjoyable. While we did explore the other pools, we couldn't resist the inviting atmosphere and scenic vistas offered by the upper pool.Now, let's talk about the Food, an aspect where Garza Blanca truly stands out. The quality and taste of the cuisine exceeded all our expectations. The Steak House became our family favorite, and we relished the flavorful dry-aged and regular steaks. A personal highlight for me was the crustacean bisque at the Blue restaurant, which has become my new all-time favorite dish. The creative and delicious cocktails, along with the all-inclusive option, provided us with the delightful experience of savoring this tantalizing goodness.Last but not least, we feel it is essential to acknowledge and commend the outstanding staff at Garza Blanca. Every single person we encountered displayed a friendly and helpful demeanor, clearly taking pride in delivering top-notch customer service.Victor, the bellman, was not only kind but also very knowledgeable about the area, serving as a valuable resource throughout our stay.Roberto, the bartender at the upper bar, was an absolute delight and made each day filled with joy. His cocktail-making skills were impressive.Janko, the staff member at the steakhouse, was undoubtedly our favorite employee. His playful and knowledgeable nature made every interaction a memorable one, and he went above and beyond to make us feel special. Janko provided true 5-star service every day, leaving a lasting impression on our hearts.Additionally, we want to recognize Fiovani, Arturo, Alan, Noemi, Ericka, Leslie, Andres, and Javier, who all contributed to making our vacation an unforgettable experience.In conclusion, we are hooked on Garza Blanca and already planning our return. We are immensely grateful to the entire staff who played a pivotal role in making our trip so memorable. The exceptional service, combined with the picturesque location and delectable cuisine, truly made it an unparalleled vacation experience. We can't wait to be back!"
Travis L
From Tripadvisor
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"Amazing, Unique Place. Great food, great stay"

We just returned from the most amazing vacation at Garza Blanca in July 2023. We booked a 3 bedroom suite with another family. So it was 4 adults and 4 kids under 10. We were up in the towers on the hillside which provided just incredible views of the ocean for our entire trip. The property itself is quite large and on a mountain so if you are staying up in the towers you can take a trolley around the property, and the kids loved that part of it and we never had to wait too long.There was a totally sufficient pool up by our tower, but the main pool and beach area are down by the ocean area. Once you get there, they take excellent care of you. they set up your towels and chairs and immediately are there for food/drink orders.We did all inclusive and it was excellent. The food here is easily the best food I've had at an all-inclusive. there's no buffet, it's all very nice restaurants. Definitely make dinner reservations in advance of your trip. There are a couple restaurants at the adults only towers that you can also go to even if you aren't staying there, but again they are adults only. We would do room service breakfast, lunch by the pool/ocean and then dinner at the restaurants.Huge shout out to Brizette and Yazmin at the kid's club, they were so sweet with our kids. The kids club was awesome and they have lots of fun activities. For a small charge, they can watch kids during dinner at night and they even take the kids to dinner and to ride the carousel.Big thanks to the check in staff, they upgraded our room as well, which was much appreciated. Blanca and Ofelia kept our room looking amazing all trip. The staff at GB was extremely accommodating and professional. We will definitely be back, but I might pick a cooler part of the year, it's very hot and humid in the summer, but for a beach/pool vacation with kids that's kind of what we wanted. Thank you Garza Blanca for a great trip!!!
Griffinm149
From Tripadvisor
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"Super fun hike!"

Marcus was awesome! Super fun hike with the kiddos! 6 year old was able to do the intermediate hike with no trouble but there are some areas that might be difficult for someone that is not very steady on their feet.
Erin S
From Tripadvisor
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"Mousai Puerto Vallarta is my heaven!"

Mousai has ruined me for any other resort experience. I did not understand what a 5 Diamond resort was until our trip to Mousai in Puerto Vallarta. The location is GORGEOUS, however, the best thing was the service. Each and every person we encountered was truly thrilled to make sure we had the best possible experience. The amazing service began immediately after making our reservation. Our concierge contacted us ahead of our stay to make sure they were prepared for us. Ricardo was there to greet us when our car arrived and escorted us to our beautiful suite and made sure we were taken care of every step of the way. Evelyn and Paulina checked on us regularly, made our reservations for us, and were overall an incredible resource. Every host, server, and bartender treated us like family. The team we spent the most time with was at the North Tower rooftop infinity pool bar. Breathtaking views and incredible service. There is no reason to leave the resort or go anywhere else. I will be going to Mousai as often as I can. Don't miss out!
Marisa S
From Tripadvisor
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"Eat at Hiroshi"

Eat at Hiroshi! We had one of the best meals in our lives and the best Sushi we have ever experienced at Hiroshi. The flavors were amazing and complex. Our servers Vicenti and Diego turned a wonderful meal into a magical meal/experience. Their service was beyond top notch. I can not recommend the experience or their service more. Thank you Vincente and Diego!!!!!
Aleah B
From Tripadvisor
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"Bell Boy - Osualdo"

Osualdo was our Bell Boy most of the time that we were staying at Mousai. He was so amazing! Osualdo was always kind, helpful, courteous and informative. We could not have asked for a better Bell Boy. This young man will go far in this industry.
Jacquelyn F
From Tripadvisor
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"Overall Excellent hotel with superb service"

We stayed at hotel mousai for a week and it was a wonderful experience. The staff was excellent and provided wonderful service across the board (front desk, bell hop, concierge, restaurants. The rooms were very well appointed and we enjoyed several of the activities the hotel offered. Would definitely stay there again.
Blake M
From Tripadvisor
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"The Terrace"

The Terrace was our favorite breakfast place and Luis was the most amazing server. He was so kind, attentive and helpful! The food was delicious and I appreciated having allergy-friendly options. We cant wait to come back soon and see Luis again!
Luv2traveltodo
From Tripadvisor
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"Breathtaking views and amazing service"

The Mousai is a beautiful hotel, amazing views, amazing service. Everything was great! The pool is amazing, the room is spacious and comfortable, its very high tech. You can play music on the speakers, you can enjoy the jacuzzi with the view to the ocean. My favorite was watching the sunset from the jacuzzi in the balcony of my bedroom. A huge shoutout to Christian and Osvaldo. They were the Bellboys and they were always so welcoming, so helpful, and they always had great tips for us at the hotel. Also our Concierge Rocio was extremely attentive and so helpful. Ricardo from Bocados was a great waiter also. So grateful for the staff who made us feel welcome! There were many more! I just dont remember the every ones names. But that are all amazing and helpful.
Calmabr
From Tripadvisor
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Excellent hotel .Amazing food .Best risotto ever at the Italian restaurant.My housekeeper Letty Navarro Thanks for take care our room For 7 days .Thank you we come back soon .The best hotel ever!!!
Mildred D
From Tripadvisor
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"We stayed at the hotel and enjoyed the facility to the fullest."

The corner has the best view very roomy and confortable, We visit all of their restaurants, Bocados, Dao, Noi, Karuma, and Hirosi one of the best experience at Hotel Mousai all of the personal showed such a positive attitude on rainy day Bell boy Yovanny went the extra mile assisting us to visit places within the hotel. Great place with a great team. Oh the musicians from Cuba are specular and special thanks to Kenia
Gabrieln U8932 Xh
From Tripadvisor
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"Fantastic Dining Experience at Hiroshi Japanese Restaurant."

We stayed at Hotel Garza and celebrated our 21st anniversary at Hiroshi Japanese Restaurant.The Hiroshi Team Diego Silva and Irving Navarrete served us all night and it was the best dinning experience. The Japanese sushi and nigiri was fantastic and dining experience was catered to all our needs. Kudos to Diego and Irving for the best experience in Puerto Vallarta.
Prem O
From Tripadvisor
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"Hotel Mousai "

Hotel Mousai was luxurious, spacious, great food, great location, and maxing views of both mountains and the ocean. The staff was extremely kind, professional, and accommodating. I recommend Ivan as your concierge person because he is going to do everything in his power to make sure you get to see and do everything you set out to do. He help with excursions, restaurant choices, nightlife activities and so much more. He literally made our vacation! Cant leave out the rooftop staff Guillermo and Alan! Those guys went above and beyond to make each experience everyday at the pool special. True definition of 5 star service. I highly recommend this hotel if youre staying in PV. And lookout for Ivan, Alan, and Guillermo! Literally the best service staff on earth!
Empress G26
From Tripadvisor
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"Hotel Mousai ruined my life"

Ok, the title of my review may sound dramatic but it is so true. I cant stay at any other hotel/resort now, because nothing compares to Mousai. So what makes Mousai so special?1. The staff. All of the staff go out of their way to make this the best trip of your life. A special shout out to the guys at the pool, Carlos, Diego and Alan. You will never have an empty cup. 2. The food. When you see an all inclusive option you may worry it will be subpar food. However, everything we ate was delicious. We are from California and know food sushi/seafood and we were blown away by how good the sushi and seafood was. 3. The pool. Adults only. The view. You could spend the entire trip lounging at the pool and come away happy. 4. The activities. We did the kayak trip and it was wonderful. You really should know how to kayak to do it though, it is not for people who have never been on a kayak before. Its been a year since we went and we still talk about Mousai every week. Mainly we talk about when can we go back again? We have traveled to places all around the world and Mousai is at the top of our list of places we MUST go back to. Mousai sets a high bar, weve not found any other place that even comes close
Ktosello
From Tripadvisor
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"Breathtaking... BEST All Inclusive ever!!!"

Let me just say that I have been wanting to spend a vacation at Hotel Mousai for years!! From the very first day I saw an ad for it, I have wanted to go there. Finally, I was able to make it a reality. Leading up to our vacation, I was a little anxious about how our experience would go at Hotel Mousai. Not because of any bad reviews... the reviews are amazing, as anyone can see. On the contrary, I was worried that I might set my expectations too high, only to be let down later. As it turns out, I had nothing to fear at all. Hotel Mousai was, by far, the very best all inclusive resort I have ever been to. Including this most recent trip, I have now been to six all inclusive resorts all over Mexico, and this one is hands down the best of them all. There is not much to say in this review that has not already been said by countless other guests. So I will simply reinforce two fabulous characteristics of the hotel that have ensured we will return... service and cuisine!!Service at the hotel is flawless, especially at the rooftop pool and bar. From the moment you step off the elevator on the rooftop level, you are escorted by a staff member to your personal loungers where towels are placed. Moments later, your dedicated waiter takes your drink order and continues to check on you periodically for the remainder of your time up there. Food, drinks, you name it... you will be taken care of. Most resorts offer poolside service, but it's different at Mousai. The attention to detail is there, and you are truly made to feel "special", as if you are the only ones at the hotel. This level of service carries over to the rest of the hotel as well... lobby, restaurants, room service, etc. As for the food, absolutely the best food I have ever had at an all inclusive resort.... THE BEST!!! Far too often, meals are hit or miss at the all inclusive restaurants, but not at Hotel Mousai. Every meal we had was delicious. Food quality is terrific, and the presentation is fantastic. We ate at all of the restaurants.... Bocados Steakhouse, Noi Italian, Dao Chinese, and Hiroshi Japanese. It was truly hard to decide which meal was the best. If I had to pick one, I would personally say Dao was the winner!! So many options to choose from, and just so freaking tasty overall. We ate there twice!!Thank you Hotel Mousai for an absolutely amazing vacation. We will be back!!!
Atlantacmh
From Tripadvisor
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"The perfect vacation does exist "

Had the best time at Garza Blanca Would like to take a minute to thank a couple of the wonderful staff at the resort. Tony for treating us like royalty by the pool every single day of our stay. Also a big thanks to Emilio for instructing a great yoga/stretch class Emilio made everyone feel welcome, calm, relaxed, and even made us laugh at times with his great sense of humor. Also Yesika and her partner in housekeeping kept our room spotless and welcoming even gifted my kiddo a small octopus plushy to keep her other plushy company. Also a big thanks to Gloria for her warm welcome she got us checked in quickly and efficiently and kept us updated with member perks. Lastly would like to thank Felipe with concierge, he checked in on us daily, helping us make dinner reservations and making sure all our needs were met during our stay at Garza Blanca. Every time we come back he remembers me by name and he shows genuine love for his job and for the members of Garza Blanca. All in all the entire Garza Blanca staff is fantastic. Their service and character is unmatched. The food and amenities are top notch. I cant wait to be back next summer! And every summer that follows.
Maluj2015
From Tripadvisor
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"Service at Hotel Mousai-South Tower"

You will not go wrong with booking a stay at this incredible establishment! From the moment you walk in, youre made to feel special! Everyone from the bell boys to wait staff to the property management are simply the best!We obviously spent the majority of our time at the South Tower Rooftop pool and the staff is top notch! Greta took care of our every needs when it came to getting our poolside beds squared away and she would stop by every so often and adjust the shade based on how the sun was hitting you! Who could ask for more?The wait staff at the rooftop pool was some of the best weve seen! Jorge was outstanding making sure our drinks were always topped off! I cant forget to mention Luis (Supervisor) and Marcelino, Angel, Gerardo and Edgar! Everyone of those gentlemen set the bar with the service they provided us during our week there! You are the best, thank you!
Sbt407
From Tripadvisor
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"Hiking in Garza Blanca Preserve"

Our guide guy Sergio was amazing! We went hiking on the mountain and he was a great leader to the group. Even when it did rain the night before the two hours hiking was incredible! We recommend Sergio 100%
932magdaf
From Tripadvisor
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"Amazing mom & daughter vacation"

Outstanding on every level. The service, food, views, amenities & especially the activities are top notch. Highest recommendations:Amazing service from Nicte Kayak/Snorkel with DannyHiking with Tito Stretching/Dance with Emilio Thank you everyone at the beautiful Mousai property for a most memorable vacation
The Real Darcy
From Tripadvisor
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"Amazing service, great food and drinks, all-inclusive is a MUST"

Hotel Mousai is great. We came for our baby moon and had an amazing time. The service, food, cocktails, and views are all first rate.I would recommend staying in the North Tower, it is slightly older but still incredibly nice with much better views. We ate at DAO, Hiroshi, and Bocados but did not get to Noi. They were all solid but the sushi at Hiroshi was not great. Dao was our favorite, the banana egg roll dessert was incredible. We had breakfast at Garza Blanca one day and in the north tower lobby a second day. The north tower lobby breakfast was incredible. We also did a light breakfast via room service each day, which we loved. They have amazing non-alcoholic cocktails, but I would recommend ordering an extra shot with your normal cocktails to add a little more kick.
Thomas W
From Tripadvisor
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"North Tower Roof Top"

Guillermo, Ignacio, Antonio, & Alan at the North Tower Rooftop Pool are incredible. They took care of us & went above and beyond 10/10! Thank you for incredible service! Cant wait to be back and be greeted with the same service!
Ohhkimmie
From Tripadvisor
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"Fun in Mexico!"

This was our second trip to Garza Blanca-PV. This place is amazing. Our room was clean, but the only concern was the huge cockroaches on the patio that come out at night. The front door needs to be sealed better. Also, the pool between towers 4 and 5 was filthy. I would suggest getting pool vacuums to suck out food and paper towels that somehow are ending up in the pool. They wanted to sell me a membership and I told them I was not interested and that was it. You just have to be direct so you can enjoy your vacation. All of the staff are awesome, especially at Blanca Blue and Bocados. A lot of the staff remembered us from the previous visit and went out their way to make us feel special. Last, they picked us like royalty, rolling in clean SUV....they sent us back in a bucket. LOL.LOL.LOL. Will get that straight next time. LOL. I highly recommend a vacation stay at GBPV. We will always have wonderful memories. Chris Bell
Chrisb Z6539 Oa
From Tripadvisor
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"4th Trip Done and Cant Wait for the 5th"

We had an amazing experience at Hotel Mousai! It was my fourth time staying here and my boyfriends first time! PROS: The food is always so good. Hiroshi (the sushi spot) and Dai (the chinese spot) were the best. We also tried the new steakhouse called Karuma. It was worth checking out even though its not included in the all-inclusive! Just a bit pricey. The vibes and shops were cool and the food was really good. Leo and Eric were great waiters and really friendly. The South tower lobby was really cool. We loved the bar - Lomeli was great and became our friend by the end of our trip. Oscar also made good drinks! The private beach was the highlight of our trip. Rodrigo and Javier were very welcoming and always willing to help with our towels and anything we needed. * Housekeeping was very good. Lilian always cleaned our room and left it spotless. CONS: The check-in process was not up to par with what it should have been - especially given that I explained it was my 4th visit. We explained to Gustavo that we didnt like the view from our room. He seemed disinterested and blamed his inability to switch our room to the hotel being full. He said he would try to switch our room the next day, but never called us back. Didnt try to make up for it in any other way like sending a bottle of champagne or chocolates or a spa service. Being a 5 star diamond resort, I recommend that the hotel improves the check-in process and provides a better experience to its guests. - Lily (Gabriela)
Lily G
From Tripadvisor
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"Best All-Inclusive Weve Ever Visited"

Our trip to Garza Blanca in Puerto Vallarta was one of the best resort experiences we have had. Highlights:*The food was insanely good. With the exception of our meal at Bocados, we felt like the food was truly exceptional. Our favorite was Dao - Luis and Jose were amazingly helpful and the food was perfection. Plus, even if it isnt marked on the menu, the kitchen can make almost everything gluten free. *The drinks were great - super unique and tasty.*Our kids loved the kids club. We had plans to take them once so we could have a date night. They begged to go back and we ended up with 3 date nights. Brizzet was the sweetest and the boys are still talking about how much they loved her. *The pools were clean and the perfect temperature. *The rooms were not humid at all and were very clean. Cons:*Housekeeping was inconsistent. We rarely had enough towels or floor mats or hand towels. We were always missing something. Everything was clean but I would have expected a bit better for this caliber of resort. *The breakfast buffet didnt have allergens listed. It would have made my experience a lot better if it had been. Overall, it was an exceptional experience- especially for two people who are foodies and usually hate all-inclusives. We are already planning our next trip!
Megan Ellis Dzielak
From Tripadvisor
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"Girls trips last weeks of June 2023"

Exceptional service!! All the staffs were super nice and we had an amazing time! Especially at NOI, we ended up going there twice because food was so good. Thank you Gustavo, Alex, franasco and Karen for excellent service!! Sushi restaurant was great, Pool and room service were awesome! We had all girls trip for 5 days and it was amazing!! We will definitely come back again!! Make sure you make reservations online for the restaurants prior to arriving. Spa service was amazing so much better than any other spa back home. Take advance of pre arrival service call or email from hotel! Thank you Ramon for your help prior to arriving!
Ghk0110
From Tripadvisor
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"Fantastic Romantic Experience."

We went for a romantic getaway and Mousai did not disappoint. Fantastic service, food, amenities. Everything absolutely amazing. We just left and are already planning our return. Our only regret is that it had to end.
Daniel S
From Tripadvisor
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"Best service and resort in town! "

This resort is definitely 5 stars. The service we received in Blanco Blue restaurant was exceptional! The breakfast buffet was delicious, the variety of foods they offer is fantastic! We also came to dinner, and what an amazing experience and service. I want to give a shot out to the waiters for their attentiveness and kindness. Mario and his crew were great! To the Chefs amazing food!! The ocean view rooms were amazing! Definitely will be coming back.
Patty G
From Tripadvisor
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"Amazing place to dine."

Staff was amazing. Attentive and want to make sure youre having a good dinner and service. They really want you to have a good time. Food was incredible. Drinks are delicious and very well crafted. Definitely recommend this restaurant as f you are looking for an authentic and exceptional dinner and service experience. You should order the apple dessert that comes with a fiery presentation.
Zalaone
From Tripadvisor
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"Mousai and Hiroshi exceeded expectations"

Hotel Mousai exceeded all my expectations. We ate at all the restaurants, but Hiroshi was the best food and service. Alejandro and Ruben were attentive and had excellent recommendations. They had wonderful pacing and made a very special evening
Andrew F
From Tripadvisor
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"Cool, polite and respectful"

Super cool guy, respectful and polite. Very attentive to our need as a guest. He wasnt pushy to keep us consuming, and very honest in his interest in us being comfortable. Also a teacher of martial arts. Looking forward to train with him.
Adventure25363253320
From Tripadvisor
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"Room and service"

The room is beautiful. The service is excellent. The view from the balcony is stunning, and having a hot tub and hammock is a plus.Yovanny, the Bell Boy, was very attentive always making sure we were taken care of. By far the best resort my wife has stayed at!
Ruben G
From Tripadvisor
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"Feels like family"

Javier Suarez X, my boyfriend and I were very impressed by Javier! He recommended restaurants, food and drinks and really showed compassion! Felt like a family member! 10/10 ! We will be coming back with the whole family next time!
Vanessa R
From Tripadvisor
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"Family vacation"

Great location, great staff. Marcus and Roberto are the best and take incredible care of you. The rooms are large and very comfortable for bigger families. You are checked in on not just by one person, but many throughout the day.
Chip I
From Tripadvisor
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"Great service!"

We are loving Hotel Mousai! The hotel is beautiful and the service is top-notch. Jennifer was our concierge and took great care of us.Jerry Francisco was our waiter at Noi, and he was extremely knowledgeable about the menu and made our dining experience unforgettable.
Lauren D
From Tripadvisor
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"Amazing"

Love it will come back again this place is amazing .. rooms a beautiful the view are breathtaking.. I didnt want to leave cant wait to return staff / butlers are the best .. they make sure you are welcomed
Keisha A
From Tripadvisor
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"Amazing!"

This was my first experience in an all inclusive resort! We went for a girls trip and lets just say it was amazing! Everything you could possibly need is on the property! The service was great. We stayed in the South Tower and had beautiful views of the ocean and the lush mountains. We had great service upon our arrival with representatives meeting us at the hotel. We were greeted by Gustavo and he made sure all of our things were taken good care of why we sat back and relaxed. We enjoyed the restaurants and the staff and their professionalism. The Roof Top bar was one of our regular hangouts. We loved how Greta was so great making sure we were cknftoabke with towels and shade. Jennifer was also very professional making sure things were good for us. Ulises was on top of our drinks! As one was getting empty he would have another one all ready to hand to you! He was also very knowledgeable about the area and places to go see. They work so hard. Each night you can have Turn Down service where they bring you water and cookies! The gentlemen who would refill our bar each evening were very aware and accommodating. If you are looking to get spoiled this is an awesome place to start!!
Julie O
From Tripadvisor
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"Arcos Hike - We did the Arcos hike with Sergio, and he was a great guide!"

Our room was spectacular. The food was very good. The staff were exceptionally friendly. Lilith was a very attentive butler. We did the Arcos hike with Sergio, and he was a great guide. He made sure everyone in our group was doing okay, and he had a good sense of humor.
Davidj U875 Eb
From Tripadvisor
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"Do not hesitate - Mousai is paradise!"

Like so many others, we had the most spectacular and perfect trip at Hotel Mousai. We were in Puerto Vallarta to get married on the beach (offsite), and we did a lot of research before selecting Mousai for this most special vacation. We could not have picked a more perfect place, or asked for a more perfect trip!We booked an ultra corner suite in the north tower. While there were many elements that added to the amazingness of our trip, at the very top of the list was our butler, Carlos Ramos. We truly cannot speak more highly of Carlos. He was so helpful, genuine, and kind. We felt a bit odd about having a "butler" and feeling "needy," but Carlos made us feel like he TRULY enjoyed helping us, and just made us feel so comfortable and welcomed. He never made us feel like a burden or like we were asking too much. He would even check on us at the rooftop pool each day! He answered our texts in under a minute (even when he was done for the day!), he came to our rescue when we misplaced our room key at the pool, and he helped us out in about 100 other big and small ways throughout our trip.The north rooftop pool is everything everyone says it is, and everything you see in the photos, and more! It is truly paradise. It was never too crowded (we were there in late May/early June) and the service was impeccable. We loved being greeted by Yessenia (the pool concierge each day) and how helpful she was in getting us set up. All the servers were fantastic, but Eduardo and Guillermo really helped to make our trip. It's incredible how they can anticipate what you may need even before you do! You'll truly never want for anything! We only ate at Noi, Hiroshi and the Terrace. We ended up eating a lot at rooftop north (everything was delicious!) and through room service, which was much higher quality than we were expecting, and just so convenient. We tried to book our reservations later than we should have which made the available times quite limited. I highly recommend booking your dinner reservations as early as you can. I read this advice in other reviews, but neglected to take it which is my only regret.Hiroshi was definitely our favorite! We ordered a few of the "extra charge" items (outside the all inclusive) and they were all well worth it. Everything we ate and drank was delicious, and our server, Diego Silva (along with Ruben) were just spectacular! They were our favorite servers of the trip and it was really easy to understand why they're mentioned on here so often!The ultra corner suite was just fantastic. To have views out all three sides was incomparable. We originally booked the penthouse, but switched to the ultra corner prior to our arrival when we realized how small the balcony/outdoor space is in the penthouse. We were not disappointed! The wraparound balcony is truly breathtaking. We could see the gorgeous blue water out windows on two sides, and those were the views we woke up to every morning. Incredible!We found the all inclusive package well worth it, and found the quality to be MUCH better than what we've ever experienced at an all-inclusive. Our past experience has been that you trade a bit of quality for an all-inclusive option, but that was not the case at all at Mousai.If you're reading reviews to pick a place in Puerto Vallarta, I promise you can stop now. You've found it in Mousai. If you're reading these to get excited for a trip you've already booked, no words will truly convey the magic you will experience at Hotel Mousai. It's everything you're reading here, and better! If you have an ultra room, please do yourself a favor and request Carlos. I have no doubt he'll make your trip just like he made ours! We will definitely be back!
Amandaleighg2013
From Tripadvisor
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"Amazing resort"

The whole staff at the resort gave amazing service. Our room was exceptional, like nothing Ive ever experienced. Our housekeeper Mariana Lima was superb. All and all amazing resort. We would definitely not recommend coming in the summer.
Judy P
From Tripadvisor
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"Amazing experience"

The most amazing hotel! Beautiful, peaceful and the staff is extremely friendly. we had the pleasure of being assign Humberto as our butler and his service was outstanding! He responded quickly and always in great spirit. He made my trip 100000% worth it! thank you Hotel Mousai for an amazing time!!
Elena R
From Tripadvisor
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"The wait staff and experience is incredible!"

My boyfriend and I spent our first nights dinner at restaurant Nói, the experience was the up most wonderful! Our waiters Leo and Gabriel were the kindest and most professional. Our water never reached the bottom and the made sure we were taken care of. The pizza that Leo recommended was 10/10!
Vanessa R
From Tripadvisor
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"Beautiful Resort with Exceptional Service"

The resort is absolutely beautiful. There were many activities to choose from throughout the week, including yoga, hiking, cerviche classes, paddle boards, and more! The service is top notch and they really anticipate your needs. If you have the option, stay in the garden side for breathtaking views of the beach and gardens. The only downfall is many stairs down to the beach or waiting for the trolley, but it was completely worth the trade in my opinion. The walking trails down to the beach are through the beautiful gardens.We choose to do the all-inclusive plan for the week so we didn't have to worry. The restaurants are full of delicious food with plenty of options to choose from. While all of the restaurants were delicious, DAO was our personal favorite! Somehow the service there goes above and beyond the others (which is a tall task considering you are treated so well everywhere).We wanted to take the time to give a shout-out to a few people who went above and beyond during our time there.Roberto and Zuno from the butler team were so personable and easy to talk to. They helped us with several different tasks throughout the week and always did it with a smile.Tony and Oscar from the poolside waiters. Oscar kept the palomas coming before my husband even had time to ask! Tony was so attentive and always had a smile on his face. It was so hot the week we were there and these two never once complained.Marcus and Mike taught the cerviche class and made the whole class entertaining--not to mention the delicious salsa and cerviche they made! Alberto Frias and Angel at DAO were both amazing servers. Angel noticed I looked cold and provided a shaw without me even asking or thinking to even ask! Alberto served us an amazing meal and ensured everything was to our perfection.I truly could go on and on. We had a wonderful week! It felt like everyone tried to get to know us and ensure we were ad everything and more that we needed. We highly recommend this resort.
Samantha K
From Tripadvisor
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"Exceptional Service"

We stayed at the Garza Blanca building #5 we used the pool next to our room most of the time . Roman Rosas and Ponciano were are pool waiters for the 5 days we were here . They both were the most friendly ,helpful hard working waiters we could have ever asked for . They both were so attentive to us every day . They seemed to always know when we wanted something to eat or they knew we were ready for another drink. Having this kind of service makes us want to come back I hope the Garza Blanca Puerto Vallarta knows that they have some amazing employees working for them . We cant wait for our next visit soon .
Ernie
From Tripadvisor
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"Amazing dinner at Hiroshi"

We had dinner at Hiroshi while we were staying at Garza Blanca. This was hands down one of the best meals I have had in years. Rivals some of the high end sushi places I have been to in LA, Vegas or NYC. The drinks were unique and exquisite. Alejandro and Miguel were amazing and took great care of us. I hope we can come back again soon!
784meets
From Tripadvisor
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"5 star for Kids Club ; 1 star for Reception"

The 5 star rating is only for Kids Club. Our younger kids (5 and 6) had the best time with Ms. Brizzet and Ms. Berenice during our stay. The most important thing for us was their safety and well-being and they were taken care of so well the first day that we dropped them off multiple times. They got to go on small hiking trails, swam in the new lagoon like pool and rode the carousel many times. Ms. Brizzet and Ms. Berenice were truly the most kind and thoughtful towards our children and they were both a highlight for our (what would have been a pretty terrible experience) stay.This is my second visit to GBPV and I loved it so much the first time I brought my family with me. Unfortunately the customer service at front desk was less to be desired. A 1 star rating would be given for the lead manager/supervisor in reception. We had a distasteful and almost 'vacation-ruining' experience with front desk after our master suite had leaked paint fumes (very strong acetone like nail salon) coming through our ventilation because of a planned construction for what they called "The Perfect Room" on the 12th floor (we were 11th floor). Of the 5 nights we stayed, we were unable to use our master suite (also where kids took their baths) and ended up sleeping with our kids for two nights (until they could offer another two bedroom suite that offered the same view). The very first afternoon, our wonderful housekeeper, Marisol, smelled the paint fumes herself and immediately called front desk to troubleshoot (after we already had called to report a few hours before). That late evening, a maintenance member came and was unable to do much except to confirm the 'acetone' smell in our room. Front desk, Iris, did her best to try and find us a new room the next day and ask for construction to stop but she was unsuccessful. The predicament required us to stop what we were doing (which was to relax, spend time as a family) and instead continuously follow-up with front desk on a resolution and eventually ask for some kind of compensation for the inconvenience caused. The acetone smell only left the suite if we closed the door to the main room and left all sliding doors wide open and turned off the a/c. It was a horrible ordeal for a vacation that we had been so looking forward to.A friendly couple in the room next to us also complained about the terrible construction above us (the sound is like drilling and banging right above your head). And was told that nothing could be done and "no one else was complaining in the same building". They also had a very very hard time getting someone to speak with them in person about this complaint and had to wait (just like us) in the front lobby for the supervisor/manager to come out from the back.All in all, we lost time with our kids because of the constant in room phone calls, walking up and down the resort to front desk to resolve and get a SINGLE APOLOGY. It was really just the craziest thing to NOT get an acknowledgement of the severity of the situation (Intense construction above with toxic fumes SEEPING into our room). And how much we, as guests, had to fight for some kind of compensation that equated to our loss in use of the master room and the vacation time we used to pack and move our belongings to a new room (I missed an entire morning at the beach with our unplanned evacuation from 10am-1pm -- you'd think throwing everything into a garbage bag would work for three adults and two kids; well the bell boy wouldn't likely enjoy that either; we still ended up forgetting some items in the VERY darkly painted closets). I didn't intend to plan and pay for a vacation where I would not get the option to spend time with my family.I really wish I could look back and think happily about our time as a family at Garza Blanca (first overseas trip) but this experience with front desk and the supervisor (Adrianna) was just so awful that I can't do much but try and block out the stress it caused us. When friends asked about our trip I had to be honest and ask that they look elsewhere or be careful when booking GBPV.Here's a kicker: the afternoon we left the room, they gave our paint fume suite to a new guest. We met him the in the elevator going up to the 11th floor. And guess what, they didn't warn him about the paint fumes or construction.One thing we didn't get was COVID. But I'm pretty sure the dry cough my husband developed there (and still battling) with was due to the fumes he inhaled.
Victoria Jw
From Tripadvisor
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"Garza Blanca Vacation"

Its always a challenge that a resort meets the expectations you have or that it truly looks like what you saw on pictures. Garza Blanca did! Its well deserve of the 5 diamond rating. The place is just beautiful! One side you have the jungle, Mountain View and on the other the gorgeous beach. Traveling with my family of 5 I had to book the 2 bedroom suite. The suite was just marvelous, big, spacious and super comfortable. Surpass my expectations. It was fully stocked with everything you could possibly need and more. Including full washer and dryer, which with kids its a huge plus. We where assigned a first floor suite, as beautiful as it was the view was of a beautiful greenery. However its not the view I wanted. I wanted the panoramic ocean views. I spoke to my concierge Pablo about my disappointment and he right away walked me to the front desk to try and request a change of room. Front desk was very helpful and arranged for a change of room by the next morning. The wait was so worth it, we had a 6 floor suite with the amazing panoramic ocean views that I had seen on videos and pictures. The pools are amazing and one of the most cleaned I have ever seen. The staff is just beyond helpful and attentive and just extremely friendly. The food was delicious and not one restaurant disappoint. The pool food was great as well, along with the drinks. I would for sure without thinking twice would go back. Im also excited to check out their other resorts around Mexico.
Rosio L
From Tripadvisor
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"Do yourself a favor and book it !"

First off hotel was great prior to getting to the location setting up car service was easy no hassle like others. Once we got to the hotel check in was a breeze (no sale gimmicks ) we waited maybe 30 minutes for our rooms to be ready , but while we waited they directed us towards the rooftop pool for some lunch and drinks. The north pool rooftop was amazing staff was attentive , recommendations on food and drink were perfect! Over the next 4 days every time we got to the pool , we were taken care of by each and every member of the staff yesenia has such a great welcoming attitude she always found us a great spot to lounge at. Service was 10/10 at the pool thank you Alan/Mateo/Guillermo/nacho/Antonio/Eduardo/zubeirq such an amazing staff !! The restaurants were all great quality , the terrace was such a gorgeous spot for breakfast (luiz) thank you for everything ! And huge thank you to TONY(bellman at front of north tower) from the moment we checked in he helped us , he set up transport for us to town recommendations , and just a great guy that was so welcoming . Room service was great we had an issue with our hot tub and they immediately came and fixed it. The beds are sóo comfortable pillows are perfect and the views from the north tower amazing! Hotel mousai has such a boutique feel to it we never felt that it was over crowded at all. And being able to check out the beach at their sister property via trolly that comes every 10-15 min was great too !
M A
From Tripadvisor
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"10/10 Experience at Garza Blanca"

This was our first time at this resort. The entire staff, from the arrival to the departure were amazing. A few team members that wed like to thank in particular for their service are Alma (Room cleaning), Sergio (Hiking guide), Gloria (Concierge), and Tony (Pool service).
Shyam J
From Tripadvisor
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"Botany Garden Tour"

The Botanical Garden Tour on the property was fantastic! Estphania was extremely knowledgeable in her presentation and was able to very intelligently expound on any questions asked. She has piqued my curiosity to learn more with connections she was able to make to other plants I am aware of around the world (papyri plant to Egyptian papyrus, orchids and vanilla, oleanders in CA, great discussion on lack of knowing the origin of the coconut, other edible plant life, and much more) even though my formal degree has nothing to do with botany. I came away with an appreciation for what is being done at Garza Blanca to maintain the ecosystem.. Tito, her partner for English translation, understood the subject matter well and had a good knowledge of the botany on the property. It was well worth my time to do that tour. I recommend it!
H F
From Tripadvisor
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"It was a great stay!"

Garza Blanka in Puerto Vallarta is very good resort for adults and for kids as well. We got very good room upgrade which was very nice. Our housekeeper Araceli was very hardworking person. We want to say thank you to the concierge Miguel for his hospitality.Special thanks to all employees of the restaurant Blanka Blue:Manager - ElaineHostesses - Yareli and YessiWaiters - Daniel, Magdiel, Manuel, Mario, Osiris, Lorena, Francisco, Cristian, GustavoChefs - Guvino, Alondra, Ivan, Alejandra, Blanca, Cosandra, DanaIt was a great stay! See you soon!
Lina B
From Tripadvisor
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"Wonderful getaway trip"

I booked a quick getaway trip for myself back in May. Im glad I chose to stay at this resort. I thank Linda for being so welcoming and ensuring my stay was a good one from the beginning till my checkout. I had booked transportation from/to the airport through the resort as well which worked out seamlessly. Thanks again Linda! Ill gladly refer my friends and family to visit Garza Blanca
Haig B
From Tripadvisor
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"Garza black puerto Vallarta"

Javier Suarez x was the best person we met on this trip. We love him!!! The rooms were incredible and the food is even better. Javier was the best seguridad Ive ever seen! He was muy bonito. Javier really knows his stuff.
Luke P
From Tripadvisor
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"Stop thinking. Book this trip!!! You wont regret it! This is our 3rd time!"

This is our third time at this stunning resort. The rooms are magnificent. The resort is sprawling and exceeds all of our expectations every time. Pictures DO NOT do it justice. The room service is spectacular. Jessica Flores provided amazing daily cleaning for the room, including restocking enough water bottles for a family of five in the son, and a second visit later in the evening with fun turn down perks. She left awesome signs of a personal touch throughout the room every day. We didnt do any dishes. Room service plates were always picked up for us promptly. Clean and comfortable sheets and a super comfortable mattress.
Daniel S
From Tripadvisor
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"Ill be back!"

Eat your heart out Punta Mita! Hotel Mousai has served as the first and only Five Diamond-rated hotel in Puerto Vallarta and throughout the entire state of Jalisco and it shows! 5-star service! 5-star creative food choices at multiple different themed restaurants! 5-star roof top infinity pool(s)! 5-star views! But you already knew that if you did some homework. Heres somethings that pleasantly surprised me:(1) Toto wishy/washy toilet!(2) Easy 1-touch button controls for drapes and piped in music!(3) Balcony jacuzzi has temperature you control Here are things that bummed me out:(1) Limited beach does have soft white sand BUT the water access is very rocky (actually knew that from reading reviews so that was okay). (2) Room door to hallway needs better sound insulation. (3) Old fashion drink had Maraschino cherry instead of Luxardo (OMG are you picky-LOL)Difference between North & South Tower? North with better unobstructed views, smaller lobby & rooftop closes at 7pm. South with more active larger lobby & rooftop closes at 1am (tho the pool closes at 7pm). Honestly you wont go wrong in either building and you can access each building with a 60 second walk!Ill be back!
Martin Niemoller
From Tripadvisor
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"Great up until the property purchase class"

Everything was fine except for the property purchase explanation just a waste of 4hrs and seemed like taking no for an answer really wasnt taught. Put a sour taste in my mouth and wont be returning.
Oliver C
From Tripadvisor
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"Wonderful trip"

My husband and I came here for a wedding and had an unbelievable time. We stayed at the beachfront and had the all inclusive package. At the restaurants all the waiters are so attentive and show a personal touch in their interactions. Overall I would say we will be back
Tal S
From Tripadvisor
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"BEST VACATION YET!"

Hotel Mousai: Best room, best view, and by far the best service. Special shout out to Elaine and the crew at Blanca Blue. Big thanks to Humberto our favorite butler ever. Thanks to everyone it was an awesome vacation!!
Wanderer634967
From Tripadvisor
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"Amazing trip"

First off, hotel mousai/garza blanca in cqllarta was too notch service, food and hospitality. They definitely know how to cater to their guests. All restaurants were amazing and service on last night by diego silva and alejandra was superb at Hiroshi JapeneseRestaurant. Hotel mousai rooms were better than advertised. Highly recommend either property for a stay when in vallarta.
Joe I
From Tripadvisor
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"Final Night Dinner on the Beach"

It was our last night at Garza Blanca and we wanted to have one final special dinner. on Monday, we had an amazing experience at the Aquazul restaurant on the beach and wanted to do that one more time. Unfortunately, that restaurant is not open on Saturday. Luckily, Fabian was on duty. I told him about how it was our last night together (for a wedding) and the family would love to have one more dinner at the beach. Fabian talked to the staff and they kept the kitchen for the pool open an extra hour and they put together an amazing traditional meal for us of tacos and taquitos, with lots of tequila and margaritas for all. It was a group of 13, so this was no small feat. It was an amazing evening with Fabian and Juan and we will never forget it.
Brent O
From Tripadvisor
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"10000% recommend, it was a perfect stay"

Our experience was incredible. The room, the staff, the cleanliness, the food. Cant say enough good things about this place. We did several excursions including the hike with Sergio (who was absolutely incredible), kayaking, walking around downtown PVR, and an ATV tour with Estigo Tours which I highly recommend. This was the best food at an all inclusive Ive ever had. The pools were awesome and the cleaners did such a good job every single day. Our room stayed spotless. I would stay here again 1000%
Anasser678
From Tripadvisor
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"Garza Blanca in Puerto Vallarta, Love Mexico"

It was one of our best trip ever and thanks to all people who works in Garza Blanca that made it better special thanks to: Lorena, Osiris, Mario, Manuel Magdid, Francisco, Gustavo, Omar, Cristian, Nitza And Elaine! Love you all!
Hosein R
From Tripadvisor
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"Created an experience for my after after hours"

The restaurant was closed and we were bummed we couldnt eat there. Were a large family so it was hard to make a last minute reservation and they were kind enough to create a unique beach dinner for us. Tequila shots and all. So thankful.
Dayln O
From Tripadvisor
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"Incredible Experience"

Our stay at the Garza Blanca was incredible. The accommodations, the pools, the food was all amazing but what really sets the hotel apart is the staff! I want to give a special shout out to Sergio and Marcus from the activities team who helped me set up a private yoga session with my family. Thank you!!
Andreatt93
From Tripadvisor
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"Excellent Food/Atmosphere"

Diego Silva and Ruben Santana had the best service Ive experienced in a very long time. The food was Phenomenal! The Atmosphere was Amazing! The quality of the food was exceptional! They worked well together and take Great care of us!! I would highly recommend this restaurant to my family and friends.
Chevasw2016
From Tripadvisor
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"Most gorgeous place in paradise"

Great experience all round. Hostess Abby at the Terrace restaurant was particularly gracious and delightful. This is a stunningly beautiful resort: rooftop pools with infinity edges; huge terraces for each room with plunge whirlpools, chic interior decor, sophisticated ambiance. Highly recommended.
Ann G
From Tripadvisor
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"Paradise"

By far the best resort in the area. 10 years ago we switched to this resort after seeing everything this place has to offer, and we only stay here when we visit now. There are million reasons why between the breath taking views, the garden like tropical paradise, the delicious food, incredible experiences, and most of all the amazing staff! We don't often vacation in Mexico, but when we do, we vacation here. Ask for Alex at the pool, and for Venesa at the concierge. They take amazing care of you, and they treat you like a very dear friend or very close family. My entire family loved this vacation and we can't wait to come back.
Flip C
From Tripadvisor
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"Good breakfast at Rest Terrace"

I would like to point out great place to have breakfast with views and gentle breeze, accompanied by excellent service at Rest Terrace, and specifically, wonderful welcome by Abigale the Hostess, and Cici, the waiter. Thank you, Ladies for great time my wife and I had! Food is delicious, service is superb!
Andrey M
From Tripadvisor
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"Awesome place to relax and feel welcomed! "

Roberto was excellent at the pool. Super friendly and helpful. Made our experience so much better knowing he would be there. He was fast and always communicating with us to make sure we were comfortable!
Y2918 M Sericad
From Tripadvisor
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"The service we received at Hiroshi from Vicente."

We ate at Hiroshi at the Hotel Mousi two nights on this trip. We were served by Vicente both times and let me tell you, we had the best experience. Vicente knows how to make you feel special. He remembered what we liked from our last visit and really made us feel special. I highly recommend Hiroshi and if you get Vicente as your server tell him hi and please give him a big tip
Dannyt Z8938 Cr
From Tripadvisor
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"Experience Staying In Garza Blanca"

This place is top-notch, the suite and service are even better. Huge thanks to Veronica Martinez. Her attention to detail, like shaping towels into shells, really adds to the experience. I will be coming back with my family again soon! Thank you guys.
Elmiguelvera
From Tripadvisor
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"Daniel (el jefe)"

at the rooftop Daniel (el jefe) is the best! made our night so fun! He paid special attention to us and made out night special great guy I recommend you try to find him while youre there!!!! Phenomenal def going here again because of him
Sarahp D4055 Sa
From Tripadvisor
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"Incredible views!"

The Garza Blanca in Puerto Vallarta is a great time and such a beautiful resort. We made some lifelong memories and friends on this trip. The staff was extremely helpful and supportive for anything you need. ROBERTO, special thanks to you! You were so helpful to ALL our needs. Robertos conversations gave us a deeper understanding to Mexican culture and Mexican life. This angel was around to assist us with the most complicated requests during our stay. If you have the opportunity to meet this man then please tell him hello from David and Anna. We cant thank Roberto and the staff for being so helpful. We cant wait to go back in November!
David T
From Tripadvisor
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"Room is gorgeous best trip ever. Amazing service amazing food amazing weather. Beautiful place that I highly recommend."

Best trip ever! Amazing food and service. Third year in a row here and it never disappoints. Beautifullocation and weather. Room is gorgeous and everyone is so happy and kind here. Looking forward to coming back again! Alan, Noemi and Jorge were all so kind and great at BocaDos Steakhouse.
Daniellea K4062 Eh
From Tripadvisor
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"EXCEEDED Expectations ! "

This is what the good life is all about. Everything about this resort is elegant, refined, upscale and peaceful. No loud music, foam parties, silent disco's or drunken subjects from a certain Western European island. Incredible accommodations, service and cuisine all in one of the most beautiful places on planet Earth. Everything about Garza Blanca was wonderful. It will be an annual trip for us and I hope you have the unique privilege of experiencing this magnificent resort.Just go there!
Schatzi1960
From Tripadvisor
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"Excellent experience, with above-and-beyond staff"

Excellent experience all around! We had a very memorable family get together for my cousin's wedding, and everyone took such great care of us. Sergio from activities was especially helpful and went out of his way to help us organize a private yoga class in the garden before the wedding. He, and the whole staff, went out of their way to make it such a memorable experience!
Carl T
From Tripadvisor
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"Returners to Hotel Mousai"

We love going to Hotel Mousai! They have the most beautiful views/grounds, amazing food, and first class service all around! While we love all of the staff, a couple standouts for us are the Diego Silva/Vincente team, Carlos (our butler) and Alan (pool concierge)!! This hotel and the people who make it all happen are amazing and we recommend this place to anyone looking for a 5 star getaway!
6066katen
From Tripadvisor
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"Best resort ever"

The area was so amazing and beautiful. The staff was so helpful and friendly. Ricardo Leon who was the bell boy was amazing and always there to help with directions and arrange transportation. Rosy who was a concierge was so helpful and friendly. The roof top north staff was the best. Rigoberto, Eduardo, Ulises, Rubén and Yesenia was the best ever. The drinks were amazing especially the watermelon fresh. They always remembered us and called us by name. Definitely coming back over and k we again
Porras1128
From Tripadvisor
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"Great Activities & Staff"

An awesome resort with a perfect balance of options for pure relaxation and more physical activities. The staff is also great and are a pleasure to interact with. Throughout the week, I specifically took part is a ceviche making class, an advanced hike, and a kayaking and snorkeling daytrip to give an idea of the activities they offer. It already would've been an awesome experience but two staff members in particular (Sergio & Marcus) were great about being extremely personable and I enjoyed getting to know them and learning about the area over the course of the hike and ceviche class where I mainly interacted with them. The staff and activity leads are definitely what will separate this resort from others in my memory looking back on it.
Forris H
From Tripadvisor
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"relaxing and gorgeous"

Great resort. Saw 3 weddings. Drinks at pool were great and priced right. We didn't do all inclusive, so went off property a few times for meals. Restaurants onsite were a bit expensive. Public bus was easy to use. Beach onsite is very rocky so bring water shoes. Staff is great and friendly.
Clairejburnett
From Tripadvisor
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"PURCHASING AT TAFER"

Its where we first purchased. We spent a day at MOUSAI and had a wonderful time especially at the spa! The service from the employees was excellent. The cleanliness which is huge for me is great, food is superb and overall quality is wonderful.
Y2420 A Larmandot
From Tripadvisor
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"Amazing! Best service ever!"

Diego Silva and Vicente were absolutely amazing our entire trip! They were so accommodating and made us our experience one to remember! I also really enjoyed our kayaking experience with Daniel! I highly recommend staying at this hotel and we cant wait to come back!! Best hotel weve ever stayed at. Earned its five Diamond award.
Jessica A
From Tripadvisor
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"Anniversary Trip"

Anniversary Trip was amazing and relaxing. We stay in the north tower room was great, pools were awesome and staff was perfect. Will return over and over again. We love it here, its so relaxing. Thank you to all staff for making us feel like family. The food is always 5 stars and so is room service.
Josue P77
From Tripadvisor
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"For the Gardener in You"

We have been to this resort many times and are now on a twice-yearly "schedule". The staff there always welcomes us "home" and, indeed, it has become our second home. On this visit we experienced something new: a tour of the on-site botanical garden. The tour was conducted by horticulturalist Estefania through translator Tito, the man of many talents. Estefania showed us a good variety of plants native to Mexico and was very patient in answering questions about their seeds, fruits and which animals utilized them. We recommend this tour and enjoyed the special fruit/tea drinks provided halfway through. Be sure to bring a hat, water and sunscreen!
Ginadoest
From Tripadvisor
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"Kayak tours are incredible"

My experience at Mousai has been spectacular with 5 star service, food and drinks!I would like to give a special shout out to the kayak tour guides Diego and Danny! I am also a kayak tour guide for the past few years and I can say both Diego and Danny were very professional, informative, and fun! I enjoyed their tours and the beautiful Puerto Vallarta coastline so much I did the complimentary kayak tour 3 times! There is snorkeling as well.Thank you Diego for the tour on May 25th 2023. I enjoyed talking to you and sharing stories from one kayak tour guide to another! Diego if you are reading this don't forget what I showed you, shaka, baby shaka, and the shark shaka (the one that swims!)
Navigate38138356104
From Tripadvisor
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"Great views and amazing service "

The room was beautiful with amazing sunset views. The service was great, especially at the pool. They played good music and it was a fun place. It was a shame not to be next to the beach (you can get a van there), but overall I recommend.
George R1601
From Tripadvisor
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"is this heaven?"

My wife and I recently got back from celebrating our 10 year wedding anniversary at Hotel Mousai. I will be honest, I didn't know what to expect as I simply bought the trip strictly based on review research and pictures. Friends and family were worried about traveling to Mexico, but I felt more safe then at home here in California. The hotel and property is absolutely immaculate, it's almost like you're in another world. The rooftop pool is where we spent most of our time as the views are breathtaking and the drinks were sublime. The food isn't Michelin star level, but darn near close. We especially enjoyed the fresh tuna and octopus appetizers and entrees. The suite we stayed in was the nicest hotel room I've ever stepped foot in. The beds are extremely comfortable and I wanted to steal the pillows; I slept like a baby every night. The entire suite is controlled off an iPad all lights are dimmable so you can set the mood and black out the room from bed. The deck/patio has a jacuzzi spa and hammock and insane sunset views. Room service is prompt although I'd suggest getting up in the morning and stumbling down to Garza Blanca for breakfast and Bloody Mary's or mimosas! Our favorite dinners were had at the steakhouse and the sushi joint. Lastly the customer service we received on our five night six day trip reminded me of how it should be. Everyone is energetic and excited to help you for whatever the ask may be. In summary I would recommend this slice of heaven to any and everyone from around the globe, but especially from California. It's like a breath of fresh air. If I could live at Hotel Mousai I would and never look back!
Louie T
From Tripadvisor
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"Awesome Trip!"

Had an awesome trip. The service was superb and a few staff really made the stay memorable: at DAO Luis and Eric made our night, at NOI, Enrique and Miguel knocked it out of the park, so much so that we returned a second, Leo and Noe did not disappoint. At the beach Oscar treated us like royalty and Danny was the man for the kayak tour, cant miss that one!
Joe S
From Tripadvisor
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"Third time is a charm"

In response to the 1-star review from May; we were staying at Hotel Mousai at the same time. The "construction" was renovations happening on one of the adjacent condo towers. My wife and I hardly noticed it while relaxing on our balcony. This is our third visit and somehow the experience gets better each time. The staff was recognizing us and greeting us by name on day one! Hiroshi, Dao and Noi are excellent restaraunts. Special shout out to Jerry at Noi, Edgar at the Terrace and our butler, Ernesto for their excellent service. I recommend Ultra Mousai suite with all inclusive; book your ground transportation thru the hotel. Add gratuity to each meal even if you have all inclusive. Enjoy yourself. We have fallen in love with this resort and will be back again next year. My only complaint is that we have ever have to leave.
Tim S
From Tripadvisor
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"Everything I needed and More!"

I had the absolute best time ever at Hotel Mousai! I went for my birthday as well as to relax and this was the perfect place for it! EVERYTHING and EVERYONE was so nice, kind, friendly, and accommodating. Lilith was so attentive to anything I needed and truly made me feel welcomed and like a VIP. The atmosphere, rooms, food, hospitality and everything was perfect! I felt comfortable and safe. I highly recommend Hotel Mousai and the North Tower for the ocean view and luxurious accommodations. The spa is also a must experience. The hydrotherapy was fun and something Ill never forget. Karen was so wonderful, I actually fell asleep during my massage and that never happens! I definitely plan to return.
Janet C
From Tripadvisor
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"Amazing family vacation"

This was a family trip to remember. Three family from the UK including our 86 year old mother and two of us from California made the trip to Garza Blanca.From being greeted in the spectacular reception area to having our luggage picked up when we left everything was perfect.We had visited GB before from California but not since the second Mousai has been finished. They have two new restaurants, Dao and Noi which added to our enjoyment. All the facilities are great but what makes GB special are the staff. Irving in Hiroshis restaurant who welcomed us made us very comfortable and kept the amazing food coming. Emelio on the beach who made sure we always had clean towelsGloria at reception, Jose and the entire butler team who looked after our every need.Gonzaldo and Alvaro who made sure we never went hungry or thirsty while on the beach or around the pool.Also the invisible cleaning staff are just amazing, our room was so clean, smelt great, fresh towels, treats and turn down service. We met the lovely Diana who was part of this team who were such a part of our lovely stay.These are just a few names among many but special thanks to all the staff for making our stay memorable.
Ng101
From Tripadvisor
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"Excellent service"

Marilu- front desk,excellent person she helping everything when we something.A+ thanks so much. I came back soon for you. Great experience and service Garza Blanca resort. I love so much thanks
George S
From Tripadvisor
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"Top Notch"

Top notch service all around! Beautiful hotel, amazing food, breathtaking views and the list goes on and on. After our week stay at Mousai we have decided this place sets the bar high for any other all inclusive resort we stay at in the future. Dont hesitate book your stay you wont be disappointed
Stacey S
From Tripadvisor
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"Me amor Roberto"

If you book Garza Blanca you must find Roberto! He will be at one if the 3 pools! He is the most gracious, kind and beyond amazing associates they have. So much patience and excellence for service
Inspire41565295269
From Tripadvisor
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"Perfect getaway "

Nicte was amazing - the whole experience was even more than we expected. The spa is first rate but overall its the wonderful hotel staff that made the visit so perfect. I highly recommend this hotel to anyone
Shamus M
From Tripadvisor
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"Destination wedding"

Shout out to both Oscar and Ziam at the pool. Two of the hardest workers at the resort. Food was amazing. Rooms were spacious and well kept. The beach area was welcoming. We brought our your kids and the staff went out of their way to accommodate them and make us feel welcomed.
Matt S
From Tripadvisor
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"Family trip"

Javier suarez x seguridad always so helpful and sweet, helped with making our towels beds, and always was fun and made us laugh. All the staff here was on point. Their service no matter where was top of the line
Lee W
From Tripadvisor
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"Just an Amazing resort!!"

We have traveled all over the world and have stayed in many luxury hotels and Mousai is simply the best. On our recent trip we stayed in the South tower in an Ultra Coner suite. The views, rooftop pool, beach, food and most importantly the resort staff were simply amazing. Our butler Ernesto most certainly was the person that made our stay the best. Ernesto is very caring and dedicated to making our trip the best. Highly recommend the all-inclusive option as the restaurants are amazing. This was our 6th visit to Mousai and we will be back again in July, November and January of 2024. If you are looking for a truly 5 diamond experience this is the place to go. Thank you to all the staff for making our trips amazing! Steve & Beth Tennant
Stevent M4400 Zq
From Tripadvisor
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"A week in heaven"

Such a beautiful hotel with amazing hospitality, Marilu went above and beyond to provide my family and I with beautiful rooms. 10/10 would definitely recommend this hotel, Ill definitely be coming back!
Kate L
From Tripadvisor
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"Amazing stay. "

Incredible space. Dinner across the board was fantastic. And our waiters and managers at noi were great, Enrique. Cauicci, and Miguel all gave top notch service and experience. Stayed at the south tower and our suite was 5 stars +
Rob W
From Tripadvisor
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"Our trip to Garza Blanca 2023"

My wife and I had the best time at this resort. Our Concierge Carol was very helpful and very nice! All the Butlers, Roberto, Jose, Alejandro and Zuno were always making sure our itinerary was correct and if we needed to rearrange a reservation, they always made it possible.At the pool, we had the pleasure to meet Juan and Rogelio! Even when Juan was at a different section around the pool, he would constantly let us know about the different activities that were happening. I let him know I wanted to surprise my wife with a special dinner at the beach and when we arrived I was more surprised than she was. There was a heart on the sand and the table with her favorite wine and candlelight. The food was delicious and the servers, Ramon, Tony, Fabian and Alvaro made the evening extra special singing to her Happy Birthday! Like I mentioned, Rogelio at the pool was very attentive and remembered the drinks we liked from previous days. We know we have choices when it comes to resorts, but honestly, its because of people like them who treat us like family, that we decide to come back year after year.
Choco1410
From Tripadvisor
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"Garza Blanca Puerto Vallarta- Amazing Staff"

Manager Elaine greeted us every morning for breakfast at Bocados restaurant. Her smile, upbeat attitude, general concern for are group to make sure we had good food and a great experience. Elaine and many of the other employees are the main reason we would return. The property is well maintained and the food for most part was very good. We have also been to the Garza Blanca in Cabo.
Cary F
From Tripadvisor
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"Amazing experience and worth the price"

Words cannot express how amazing this resort is. We have travelled to many places and stayed at several "all inclusive" resorts, but Hotel Mousai is hands down the best. From the minute we arrived we were met with incredibly friendly staff and a glass of champagne. We were then shown to our immaculate room with all the luxury one could hope for. The balcony with a hammock and a hot tub was the icing on the cake. The restaurants were delicious, as were the drinks throughout our stay. The staff was incredible and went above and beyond. Yes, it is not cheap, but after experiencing it for myself it was worth every penny. I will definitely be returning to Hotel Mousai.
Adriel C
From Tripadvisor
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"Wonderful Hotel!"

Amazing hotel, amazing service, beautiful property! The food was incredible, we had a corner suite in the north tower, highly recommend ( wrap around deck) be sure to talk to Steven at the concierge, he was wonderful ( left us champagne in our room for my husbands birthday)Jayoy who checked us in and all the amazing waiters and staff that made our stay awesome. Angel at DAO Jorge, Rigo, Lona,yessi Angel and Edgar at rooftop! We will definitely be back. Diego at Hiroshi and our bartender Alfonso made the best Lychi martini! Thanks Hotel Mousai for an unforgettable trip!
Tourist66454063309
From Tripadvisor
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"April in 2023 at Garca Blanca."

We vacationed on the beach this time, having been on the mountain before. Our experience was delightful. Not only was the room's view beautiful, but the housekeeping and turndown service made us firm believers in the Garza Blanca Welcome Home atmosphere. Rosa along with Gaby made our room so special. Rosa is a treasure. We knew our pool area would be more crowded, especially with children. But the pool area runs smoothly due to the efforts of many, but specifically Rey, Tito and Mike. If you don't enjoy the children we found the pool on the hill very relaxing. We gravitated mostly to Blanca Blue for our meals. Don't get me wrong, the other places are great but staff, menu and proximity out weighed our other considerations. I believe the person who runs the restaurant is Manuel, if so, he has assembled a greatcrew including Gustavo, Leon and Alvaro! This restaurant does get the bulk of the children so it can be noisy, but that's why there is alcohol: Ulysses and Angel make the best drinks. The sunset from your table is most memorable.We want to give Carol our concierge a thank you for all her fun and helpful advice.No matter where we wandered on the facility, we found wonderful, friendly and warm representatives. Please plan to stay for a visit if you are visiting Puerto Vallarta.
Tomw Y2534 Gv
From Tripadvisor
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"Great hike at Garza Blanca resort activities team!"

Excellent hiking experience with Sergio! He took us on a 2 hour hike into the beautiful jungle. Shared information about the areas history along the way. Felt safe throughout the advanced hike. Highly recommend Sergio- we are planning to go again during our stay!!
Travelalotz72
From Tripadvisor
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"Superbe"

Wonderful experience! The service was impeccable and we felt thoroughly pampered hand and foot. And shall I mention the food? A foodies Mexican trip dream. At the Italian restaurant, Noi, Francisco Jose Miguel and Leonardo were top notch. The team serving us at Hiroshi, Diego Silva, Rueben and Miguel, made our night truly one to remember. They were Outstanding! Also at Dai, Luis and Ariana made us feel very welcome and made sure every second we spent there, a five star experience. Boracos steak house made for an excellent birthday dinner for my sweetie. He was made to feel special. Blue Blanca was amazing. Loved the octopus dish and the soufflé dessert. The rooftop pool was a daily afternoon fave activity. We will will be back.
Protosshero
From Tripadvisor
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"Beautiful mountain views and great food!"

While staying at Garza Blanca, we were able to enjoy the restaurants, gyms, and spa at Hotel Mousai. The gym has an amazing view of the resort and beach! The hotel offers great views of the mountain. We had a great dinner at Noi, where our waiters (Jose and Leonardo) were very welcoming, helpful, and attentive! LOVED the food at Dao!
Mika M
From Tripadvisor
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"Heaven"

Had a wonderful time, as always, at Hotel Mousai, celebrating our 11 year anniversary with friends! We stayed in the south tower penthouse this time and it was wonderful. Special shout out to Jenny, the manager at the rooftop, along with Juan, Greta and Karen! Ernesto was our butler who took great care of us, helping with reservations and transportation. Luis at the spa was amazing. I booked multiple spa appointments, Also, Ricardo Leon, our bellboy was wonderful as always and helped us with our luggage when it was time to go. Such a nice guy! Truly, there are just so many great staff members here - which is why we keep returning! Cesar in room service was very helpful - always cheerful. Bertin at the new Italian spot was excellent - although the food was not our favorite. It was the one time the food made you feel like you're at an all-inclusive. Hiroshi remains our favorite, where Irvin and Alexandra took great care of us and made excellent recommendations! One note for housekeeping - we kept having to request washcloths. (Please just give people washcloths.) One thing I'll note about the new South tower versus the North tower is that the South Tower sky pool does have a bathroom ON the same level - which is nice. No more trekking down the stairs to the use the bathroom by the gym. Much more convenient. The south tower rooftop also somehow feels larger! We also went to Karuma - which was OK. The hubs says the steak was REALLY good, everything else was just sort of okay. Also, for those with a nut allergy (like me), do not get the mac and cheese. Surprisingly the cheese sauce includes nuts somehow... I don't know why... so that was annoying/disappointing. I still prefer Bacados - but perhaps with time, the menu at Karuma will improve. Service was great though! All in all, a wonderful trip and we can't wait to return!
See Chris Jetset
From Tripadvisor
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"Another fantastic stay."

Recently got back from our marvellous extended retirement stay (8 weeks!) at Garza Blanca, and wanted to commend the great staff for making our stay so delightful. The Butlers, Jose, Alejandro, Roberto, and Zuno, made sure everything from taxis to dinner reservations to last minute emergency needs were taken care of through their daily check ins. The pool and beach staff, Mike, Emilio, Marco, Sergio, Diego, and Danny, were like friends making sure we were comfortable and having a good time (even helping me with my paddle boarding technique). The housekeeping staff, especially Veronica and Sylvia did an amazing job of keeping our suite clean, while adding special touches (towel swans to balloon flowers) to help us celebrate special occasions while we were there. And finally, but certainly not least, Luis, our original sales representative for helping us through the years and not becoming a friend we look forward to seeing each time were there.
Richard B
From Tripadvisor
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"Great service!"

Hiroshi team was phenomenal! Service by Diego Silva and Irving for our 20th anniversary was very attentive. Amazing drinks by Alonso. You have to try the salazarito mezca drink is to die for. Cant wait to come back.
Jeffdeosandiego
From Tripadvisor
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"Delicious dinner "

We had bday dinner at mousai- noi. Jose and miquel took care of us. Excellent service! Made us feel so special. We had risotto and dessert with flaming rum. The presentations was phenomenal and taste even better!
Maps55352436747
From Tripadvisor
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"Best resort in PV"

This was our 4th visit to Hotel Mousai and we absolutely loved it, as per usual! The staff is extremely friendly and helpful. Greta took care of us at the pool and Humberto took care of pretty much everything else. The meals were all wonderful and the drinks are so fresh. We are obsessed with the rooftop pool and they have the most beautiful spa right underneath. We love everything about Mousai and will be back again soon!
Rachel S
From Tripadvisor
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"Best Anniversary"

This is our 6th visit to a hotel Mousai (2nd stay in South Tower) and as alwaysits our favorite adults only in Mexico! We were very lucky to request and have Butler, Carlos Ramos. We had requested him this visit as well as our visit in January 2022, because he is by far the best. So incredibly generous of his time, very genuine, and beyond professional. Every minute of our stay was perfect from check in process, our room, reservations for every meal, chairs saved by the pool, mimosas and lattes delivered every morning at the same time, Spa appointment, transportation to and from. He would start the day early in the morning checking on us via WhatsApp text to see how our night was & to see if we needed anything immediately. Would make a point to come check in on us a few times throughout the day at the pool as well as check in before he left for the evening. I cannot say how amazing he is - we are excited to come back with friends and have him again. The entire staff at Hotel Mousai is great. Gustavo, manager from Noi restaurant recognized us on our first evening and made a point to come over and say hello. We saw him throughout our stay and had a great conversation. Aperol Spritzs at Lobby bar are the best. Spa is amazing, all the decor is fabulous and venture down to the beach @ Garza Blanca and head out in kayaks, paddle board etc. or a quick ride into town for some amazing night life and food. Huge shout out to rooftop pool- Juan worked his tail off getting drinks to everyone and Greta who was happy, saved us seats super early in the am and everyone who made our trip so fun. Entertainment at night was fabulous as well. All staff was over the top friendly, professional, and fun. Some great staff to mention:Carlos Ramos- BEST butler ever!!! Rooftop pool (South) Ignacio taco, Juan, Orlando, Mateo, Jennifer, Kate and our girl, Greta- ALL the bar tenders especially Yair. South tower lobby bar- Alberto & ManuelNoi manager- GustavoAnother Taffet trip in the books. See you soon
Shannonnieb917
From Tripadvisor
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"Absolute Paradise"

My mom and I had the trip of a lifetime to Hotel Mousai and will be making this an annual trip until we die, because it is just that good! Drop everything and book a week here right now!From the moment you arrive; there is just something about mousai that makes it feel like youve been transported to another world where dreams come true and everything makes sense :)We stayed at the north tower and the rooftop pool north is definitely where its at! The south tower is much newer and a bit grander but the view from the rooftop north doesnt compare. In January we had the pleasure of watching pods of whales breath daily from the comfort of the insanely huge infinity pool.Our butler Carlos arrived to greet us on our first morning and it was like meeting a famous telenovela star! He was so professional, yet approachable and so kind. Taking care of our every need, from daily dinner reservations, to spa treatments. He even heard it was my birthday and had our room decorated with amazing balloons and streamers. We will make sure Carlos is a part of every trip to Mousai moving forward. Id trust the man with my life!Our favorites at the pool were Yessenia, Ramone, and Ricardo. The food up at the rooftop was incredible (tacos, nachos, sashimi, and the Caesar were some of our faves). The Watermelon drink was incredible too.Our favorite restaurants were Dao (shoutout to Luis -his big muscles and amazing service) and Noi (Jerry is the man!). Daos Mongolian beef and Nois filet were incredible.Ana Lopez came to do our turndown each night and she was honestly the sweetest. We were excited to have our ferry godmother come each night to tuck us in and tidy the room!Everything at mousai is top notch, world class! Ive traveled to 5 star resorts in 20+ countries all over the world and Im telling you this place is at the top of the list. The Santorini esque view from the rooftop, the service, the food and the cozy comfort of paradise made this a true trip of a lifetime for my mom and me.Cant wait to see all of our friends next year and every year after!!!
Katie F
From Tripadvisor
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"Ultimate relaxation and exceptional service"

I only write reviews when something or someone exceeds my expectations and Hotel Mousai and its employees certainly did. Check in was a breezeThe rooms are stunning. We stayed in the South tower in a corner suite. Unbelievable! Our butlerErnesto was fabulous. He took care of our every need. His recommendations on extra activities and restaurants was spot on . He is awesome! The concierge Jovana is simply adorable. She is a shining light and goes above and beyond to make your stay unforgettable. We love to travel and rarely do we go to the same hotel twice. This one would be the exception! The food, drinks, rooftop pools, service and sheer beauty of the place was intoxicating! Thank you to the staff at Hotel Mousai for making this an unforgettable experience. I wish I could remember every employee s name as they all were wonderful. The last night we ate at Karuna. Speechless! I will be writing a separate review! Thank you again!We hope to see you soon!!!
Dana B
From Tripadvisor
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"Great Service and Food! Leonardo rocked his 1st day! "

Great service from Leonardo and Miguel! It was Leonardos first day and we were his second table! He rocked itprofessional young man! The employees give excellent service! Weve traveled all over the world. The employees sayThey take care of us! This is enough said
Christina P
From Tripadvisor
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"Absolutely perfect vacation!"

The hotel was quiet and clean. Room was always cleaned and tidy. Hotel staff and restaurant servers were always eager to serve. Especially our butler, Nicte Salvatierrs was excellent. She always responded to our needs right away. She resolved all our minor issues right away. I enjoyed all the restaurants. Breakfast at the Terrance was excellent. Dinner at the Dao (Chinese), Noi (Italian), and Hiroshi (Japanese) were all fantastic. Rooftop (south) was the best relaxed place, and the food was great. My favorite dishes were Aguachille and Octopus Skewers. Special thanks to Juan and all South Rooftop staff.
Chung K
From Tripadvisor
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"We love this place!"

This was our 5th trip to Garza Blanca. This time we stayed at Hotel Mousai but all other times have been at Garza Blanca. Weve brought our kids (ages 5 and 3) twice. Sergio and Emilio were great hiking guides. Letty with housekeeping kept our room spotless. The kids club is available to kids younger than 5 as long as the parents stay for the activity too. Brizzet and Paulina were wonderful with the kids. Well definitely be back!
Teri B
From Tripadvisor
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"Great place to visit for families!"

We had a really good time at this resort. We had our five kids with us and they enjoyed meeting Brizzet, Nancy, Angie, and Berenice at kids club. These wonderful ladies entertained them for hours while we relaxed and the kids didnt want to leave! What a great perk to have at a resort. We knew we didnt have to worry a bit about the kids while they were there and that peace of mind just made all the difference. Thank you Garza Kids Club!Also absolutely have to give a shout-out to Omar, our concierge who went above and beyond to make sure we were taken care of. All the butlers were amazing but Zuno really made us feel take care of. He was on top of anything we needed and was organized, warm, and made us feel like he really cared. Roberto was a fabulous server and always kept us well fed and hydrated while we were relaxing at the pool. Gloria with the concierge also really made a huge difference on our holiday, making sure our room issues got sorted out amazingly. All the staff at GBPV need a pat on the back! We will be back soon!!!
Rachael N
From Tripadvisor
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"Best Staff in the world"

This is my favorite hotel and it all begins with the staff. Sergio, marylou, and Emmanuel made sure my stay was 5 stars at all times. If there were any concerns they took care of it immediately. Jorge from the bell desk management has the logistics down to perfection. Always has a smile on his face and caring. Thank you Garza Blanca staff and I will see you soon!!
A6591 N Ldannya
From Tripadvisor
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"Hightlight was the wonderful staff of the kid clubs and outdoor activity staff"

Myself, husband and two daughters age 7 and 4 stayed at Garza Blanca PV for a week in March 2023. Everything from the grounds, rooms, decor and food was excellent, really outstanding quality and wonderfully clean. But there were a few staff members that really made my own and my daughter's stay 10/10 amazing - Nancy and Brizzet - the activity leaders of the Children's club. They were so kind, communicative, flexible, and responsible. I was able to leave my happy children in their capable hands to do children's activities like tennis, hiking, carousel, painting and more. They nurtured my 4 year old with extra care and attention since she was a bit on the young side. During the time they spent in the children's club, I was able to take advantage of the daily hiking, yoga and kayaking activities on site, and this time in nature and exercise with ease and childcare was truly was my idea of heaven as a mom! The outdoor activity staff were capable and fun, I enjoyed each differing activity! Marco, amongst the activity staff, really stood out as an exceptionally knowledgeable, friendly, and engaging hike leader, both for small group and rather large group of people on a hike. As with most things in life, we always remember how people treated us above all, as the material details fade with time. Some of the wonderful staff members I've mentioned, really made the whole thing terrific. Unfortunately, I forgot the name of the housekeeper that scrupulously cleaned our room daily, we spoke several times and she as well, was a simply lovely person who showed us hospitality with her excellent skill and little artistic flourishes around the room. Thank you Garza Blanca staff, and Mr Corona, for your fantastic vision of a resort on a natural reserve. Sincerely, Andrea Hata
Escape771968
From Tripadvisor
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"4 1/2 stars for this PV gem."

My wife and I visited PV for the first time this April and picked Garza Blanca over several other all inclusive options. We were really impressed with the overall food quality and service at the resort; it also boast some the best views weve ever had anywhere weve traveled. Our room was literally right over the ocean and we could hear the waves crashing all night; it was amazing. The pool was really nice all though drink service doesnt start till 11 and food until 12; that was a negative we thought. Its also a smaller pool and seats fill up fast. Ray helped us during our entire stay with our lower pool seats and that guy is a seriously hard working man who goes the extra mile for everyone! We visited all the restaurants and had one of the best dinners of our life at the steakhouse. You simply cant beat the sunsets there! Hiroshi was also really great with fantastic service and incredible sushi! The Italian restaurant Noi was also a standout as was our service from Gabriel and Keery; these guys are over the top with everything. The property is absolutely stunning and my wife gave the spa her best ever review and thats saying something. The gym is also the best Ive ever seen in a hotel anywhere with views that go on forever. We did the Kayak tour with Danny and had a great time all though we were totally wiped out after as its a heck of a workout. Danny was a great guide and added a lot to our experience. Id read the sales pitch is a bit much here but we never felt that way. I wanna also give a shout out to Diego and Dante who both really stood out for their service during our stay. Its not usual that we wanna come back to a resort but seeing the plans they have for adding on to this one we will definitely be back. Id give Garza Blanca 4 1/2 stars and would recommend to anyone.
Dhvol
From Tripadvisor
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"Amazing Vacation!!!!!"

Thank you so much Javier Suarez X!!!!! You are so nice, attentive, and aways ready to help and assist us in all our needs. We love you so much and you make La Garza Blanca shine!!! Also, a shout out to Gonzalo our waiter for working so hard to make us happy with every order. This is my third time here and I will continue to come, the service, food and place is awesome!!! My girls friends and I have an amazing time all the time
R5023 T Redithm
From Tripadvisor
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"Fun in the sun!"

Excellent day at the beach. Roberto took the best care of us! The service was quick and amazing. Definitely try the flank steak. Beautiful setting, better service! We love Garza and Mousai! Xo Roberto y Amber
Amber G
From Tripadvisor
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"Luxury pampered resort"

Beautiful well maintained tropical resort. Staff are friendly attentive and always smiling. From the first person you meet until the last. Studio beach room is oceanfront nice size with refrigerator, balcony with chairs and hammock. The room is clean and well maintained. The resort is relaxing and pampering while incorporating the surrounding tropical foliage and ocean. Francisco, and Juan pool/beach servers were outstanding, friendly, efficient and moving quickly. Tito, pool attendant friendly, accomadating, helpful and always has a smile. Emilio the hiking guide, fun athletic and as the others mentioned outstanding. Gabriel & Enrique at NOI restaurant provided an intimate, high quality dinner experience. Staff consistently greet you when walking about the grounds. Bell hop service attentive,, Victor always ready to help. Luxury, relaxing pampered vacation!!
Roseanne M
From Tripadvisor
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"An incredible stay for our first time in Mexico"

My husband and I just returned from our first trip to Mexico, where we stayed at Garza Blanca in Puerto Vallarta. This was also our first time staying at an all-inclusive resort. To say that is was the most relaxing, luxurious, and enjoyable vacation we have ever taken is an understatement! The standouts:- The staff were unbelievably friendly. Every single worker who we interacted with at the resort was helpful, friendly, and kind--even those who we just passed by on the sidewalk. - We absolutely adored Tito, who led us on a hike up in the surrounding mountains. His positive energy was infectious, and we were delighted to see him working at the pool later in the day! We also had great service at each of the restaurants. Daniel, Jesus, and Jorge at Blanca Blue were especially helpful. The hostesses at Blanca Blue and Bocados recognized us every time we visited and always made us feel so welcome. The trolley drivers also had great energy and saved us many trips up and down the mountain to and from our room. TIP: Make your reservations as far in advance as possible. Try to eat at Bocados during sunset for incredible views.- Our room was gigantic and immaculately kept by Griselda and Ale from the cleaning team. We were surprised our first day that our room was tidied up twice per day while we stayed. They always made sure to make the bed up perfectly, using the blankets and pillows as decorations. We also had a fresh water bottle placed on our nightstands every night.- Every step you take at the resort is surrounded by exceptional views of the natural landscape. The road was a tad loud from our balcony, but at no point did it take away from our experience. We also visited while a lot of construction was happening in the surrounding mountains, but there was hardly any noise from this.- The pool areas are gorgeous, and the pool attendants and waiters make sure you never go hungry or thirsty. Because we had the all-inclusive package, we took advantage of many delicious drinks and snacks from Aquazul. Alvaro and Daniel by the pool were very attentive waiters! Even when I was in the water, they would come and find me to ensure my glass was full!- We enjoyed the kayak and snorkel ocean tour hosted by Danny. I got a little seasick at the end, and to be honest it was way harder than I thought--I should have known that kayaking in the ocean would be a big job! He did stop the group at the halfway point and give people the chance to turn around if they thought it was going to be too much. That said, it was fun to experience the ocean in this new way. The snorkeling was a bit murky, but we did see some colorful fish. Danny gave us lots of history of Los Arcos and let us kayak through the natural tunnels. We felt very safe and had a good time. Just be warned that this excursion is no joke in terms of physicality.The ONLY thing...- There were a couple of times where it was really hard to find a seat by the pool, especially if you were out for a morning excursion. People would sneak down early and "reserve" chairs by throwing down their stuff and then leaving for the morning. The pool attendants did what they could to prevent this, but that was the only thing that was a tad frustrating. It seems like the property is expanding quickly and there will be more pools as they new towers are built, so hopefully this problem is able to be solved by having more pool space. - There are a lóóot of stairs to climb to get to the upper towers. Holy smokes. Folks with mobility issues will want to wait for the trollies. To be fair, the stairs are clean, clear, and nicely landscaped...but lots of stairs.Last notes:- We were nervous that there would be timeshare pitch around every corner, but not once were we approached for a cold-call sale. It seems like you will only be given the timeshare pitch if you seek it out. That was a relief!-Spring for the all-inclusive! We had heard horror stories about other resorts where you shell out for the all-inclusive only for the food to be inedible. The food is DELICIOUS. The breakfast buffet at Blanca Blue features a crepe/waffle station (which we unfortunately didn't discover until our second-to-last day!), and the Bocados steakhouse is a real treat. There are other restaurants on the property that are not included, but we stuck to the ones we had already paid for and felt like we ate great.- We booked through Costco which was extremely convenient. We indicated that we were celebrating our anniversary, and we arrived to a bottle of champagne and chocolate-covered strawberries. Would recommend!All in all, we had a remarkable vacation and will look forward to returning in the future.
Ameliarmci
From Tripadvisor
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"Great for families with young kids"

The whole stay was amazing. Our kids absolutely loved the kids club! Which made our stay so great. Berenice, Angie, Brizzet, and Nancy did such a great job with all the activities. Kids get to play and adults get to have a great time too.
Wesley T
From Tripadvisor
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"Really blown away by quality"

We are typically adventure travelers. Old school Tulum, etc. So did not have high expectations. But this was a large family reunion so an all-inclusive made sense.Was totally blown away by the place. Very modern and well kept, the rooms are huge, the staff is super friendly and attentive, food was excellent, and the pool and beach and rest of facilities were top notch.Was particularly impressed by the staff. Did not feel like everybody was jonesing for a tip. Genuinely very friendly. And super attentive.We still have a day and a half of our weeklong visit so will update. But huge shout out to Ulysses. Who is the bartender by the pool. Very friendly, knowledgeable without being saccharine. Only criticism is that we have a 10-year-old and that meant we could only eat at two of the many restaurants on site. It would have been much better if they switched to 'adult only' later in the evening so we could have taken advantage of all the restaurants with her. Only two restaurants for a whole week becomes a bit repetitive. That said, we did slip away to both the Italian and the Chinese restaurants. They were both phenomenal and in fact, much better than the family restaurants. The Italian one was particularly amazing, but I think that's more personal taste. There is a ton of food and drinks included with the all-inclusive. While there were some nice looking dishes that we could have gotten if we paid extra, totally didn't feel like I was missing out in not getting them. Also, if you want to buy a nice bottle of wine, it comes out of pocket but frankly unnecessary. The wine by the glass, which is included as part of the inclusive plan, were really good. Had both the Cabernet and the Sauvignon Blanc and they are both great.
Peterb L6250 Yn
From Tripadvisor
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"Review for those with little ones"

We just returned from a week-long vacation to Garza Blanca with my wife and two daughters (8 and 3 years old). We stayed in the main building in a one bedroom suite which provided beautiful views of the ocean and was a nice short walk to the pool for the kids. The building was quiet and you could not hear anything from anyone above us or beside us. Room was extremely clean, well laid out, and with the provision of a cot, gave us ample room to have one of our daughters in our room with the cot and other daughter on the pull out sofa bed. What I wish we knew before going: Drinks: Drinks by the pool do not start until 11:00am, you can always go to Blanca Blue to grab a drink earlier than this but be prepared to stand for a bit as the bartenders will give priority to the servers before making a drink for someone standing there. While not a major issue, would have been nice to sit by the pool and be able to have a coffee and baileys served instead of waiting until 11:00am or having to walk to Blanca Blue. Snacks/Food:In addition to this, the pool snack bar does not open until 12:00pm, again you can go to Blanca Blue for food, but having two young kids we had to scramble to get snacks for them and Blanca Blue was not always happy to provide a "to go container" when I asked for one. If you are traveling with kids I'd suggest getting extra food for breakfast and taking it down with you by the pool or even ordering something extra with room service to take with you to the pool until noon. Dinners: We knew options were limited with kids, but didn't really realize how limited. We had booked Blanca Blue and Bocados a couple of nights before arriving and were only able to book Aquazul the day of our reservation. They do offer babysitting services. however, since this was a family trip it would have been nice to be able to go to more restaurants together as a family. In addition to this, although there is a buffet at breakfast all other meals are a la carte, so if you do not have a reservation for dinner be prepared to order room service as there is no buffet option you can stop in to. Night life: There is a great set up at Tierraluna gardens, it was incredibly quiet when we went up there, and enjoyed just being able to walk around with our family and stop at the carrousel. We stopped at Karuma for a drink and did not realize at the time this was not covered by our all inclusive plan - further to this, the service here was horrible, having to wait 30 minutes for a glass of water and were treated as a burden rather than welcomed as guests. We would never complain about a wait as being able to just enjoy each others company and the atmosphere is always something we look forward to but the way in which we were treated here was almost appalling. Randomness: I had never stayed at an all inclusive where you have to sign for everything and began to get worried what I was paying for and what was covered as "all inclusive". It is handy in the sense if you want to just charge your tips back to your room, however if you brought cash for tips it becomes redundant to have to keep filling out what room number you're in and signing. Also, the only alcohol you'll find in the room is 4 beers and possibly some champagne, if you want a high ball or wine plan accordingly to order up room service (max 2 drinks per adult). I would also caution you to WATCH YOUR BILLS - it is hit and miss whether or not the tip was included so often found ourselves double tipping. Finally, if you plan on checking out, I suggest waiting to the very last minute before leaving - I had gone down to finalize my bill on our last day and informed the front desk that we were still finishing up in the room and still needed access, however they cut our wifi immediately and had to pay out of pocket for one last drink while waiting for our airport transportation to pick us up - this is minor but a bit of an insult given how much we had paid to stay there for the week. In closing;It was a beautiful resort, and the staff (apart from Karuma) were amazing and treated my family like their own. Carmen at the spa is amazing - my wife had an 80 minute facial and would HIGHLY recommend it, Javier always made sure we were taken care of and Ray was there for us every morning with towels and a friendly morning hola, IVAN, IVAN, IVAN AMAZING - the BEST server we had by far the entire trip and last but certainly not least ... ANGELICA - THE WORLD'S GREATEST HOUSEKEEPER and who we kept calling our fairy God-Mother. She is a gem and made every day spent there feel like home. We had a wonderful vacation and very much enjoyed our time; however, it is definitely geared towards guests with no children or older children with little to no night life.
Ryan O
From Tripadvisor
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"Casa Blanca Garza Resort"

Ivonne our housekeeper was/is outstanding highly recommend having her clean your unit!Silva Luna was/is the best turn down server you could ask for and she is very very creative with her turn down service!Over all you cannot beat the staff!Thank you
Yvonne T
From Tripadvisor
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"Quintessential Vacation"

Thanks to Antonio, Marcelino, Eduardo, and Karen at the south rooftop here at hotel mousai for the great service over the last 6 days we stayed here. This is where we spent the majority of the time due to the amazing rooftop atmosphere and all the amenitites provided in the all inclusive package. The staff mentioned before have an amazing attitude and get you set up fast and easy every single time. Youll have fun up here all the time because of them!Shout out to the rest of the staff for always being solution-oriented and making any sort of annoyance a hassle-free experience
Manuel L
From Tripadvisor
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"The good, the great and some room for improvement"

Ill start off by saying my family really enjoyed our stay and the kindness of the staff. The location is so beautiful, and the resort is kept very clean and well maintained. The real standouts for us were the kids club and Dao restaurant. All the staff at the kids club (Brizette, Nancy, Leo, Angie and crew) work tirelessly to keep the children happy and entertained. It really enhanced our vacation experience for our son to be not only willing, but enthusiastic to visit the kids club every day. Add to that the kids club dinner, where the staff take the kiddos to dinner and keep track of them into the evening, which allowed us to sample the adults only restaurants at Hotel Mousai we were thrilled to have such truly caring and attentive staff to care for our son. Speaking of the restaurants Dao was far and away the most amazing restaurant on the property. Everything we tasted was simply delicious and we couldnt have asked for better service than what we received from Luis, Cesar and Daniel. They not only kept the food and drinks coming but did so with such friendly service. Dao and its staff are a must visit when staying at Garza Blanca or Mousai. Some additional staff Id be remiss not to mention include Marco & Eloy from Blanca Blue. From our first night they both made us, and our son feel so welcome. Marco & Eloy also paid special attention to our son during the kids nights when he dined at Blanca Blue with the kids program. Tito and Mike from the pool staff were also standouts, Tito for his contagious happiness and enthusiasm and Mike for his patient guidance and kindness during our nature hike and throughout our stay. Last, but not least, Mariana Lima took great care to keep our room very clean throughout our stay. Even if we happened by when she was servicing our room, she graciously allowed us to pop in to grab whatever we needed without making us feel as though we were inconveniencing her. The room for improvement would be that outside Dao our dining experiences were hit and miss and enforcement of the rules seemed to be inconsistent (pool rules and dress codes). The overall quality of the food is good, but not always as high as I expected heading into this trip (our first visit to GB). This was especially true for lunch service as the sit-down service in Blanca Blue left a lot to be desired and the level of service made it seem like an inconvenience for the staff. We certainly didnt starve as options for food were plentiful, but we were disappointed a few times during our stay (room service left a lot to be desired, including losing our breakfast order one morning). Overall the trip was fantastic and we were glad to have chosen to stay at Garza Blanca.
Tubasteve
From Tripadvisor
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"Garza Blanca Vacation"

We have stayed at Garza Blanca many times and every time we have the greatest service. A shout out to Cecilia in housekeeping and Silvia for turndown service, the elite butlers - Jose, Roberto and Alejandro, and Margarito and Tito and Francisco (bellboy, pool service and tours). They all go out of their way to ensure our stay is perfect. The resort is beautiful and has the best view in Puerto Vallarta too!
Denise M
From Tripadvisor
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"Wonderful experience."

Amazing resort!! The setting is beautiful and the amenities were well maintained. The staff from start to finish are welcoming, friendly and accommodating. Most everyone speaks English, but all are patient and helpful if you want to practice your Spanish. Juan, Francisco and Tito at the beach pool were amazing, attentive, friendly and fun. Always smiling and moving fast. Emilio was our hiking guide. He was knowledgeable, fun, patient and also always smiling. Enrique and Gabriel our servers at NOI provided us with excellent, intimate, knowledgeable and friendly service. This resort incorporates the surrounding tropical terrain into the experience. The beach front studio is large with nice size oceanfront deck with hammock. Everyone greets you with a sincere Buenos Diaz or appropriate time when passing you at anytime throughout your stay. Quality resort and wonderful stay!!
Roseanne M
From Tripadvisor
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"Excellent Experience at Noi"

Had dinner at Noi with my wife. The only thing that topped the meal itself was the service. Jerry and Joel were attentive and courteous. They made an already good experience, a great one. We really appreciated them, and will be back!
Andrew J
From Tripadvisor
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"Perfect!"

Always such an enjoyable experience. So much attention to detail. Restaurant Noi was amazing. Its their Italian restaurant and the food, cocktail service, view, sunset, service was perfecto! Miguel and Leonardo took great care of me this evening.
Akjulienm
From Tripadvisor
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"Book it !"

My best friend and I have been to this resort multiple times. The whole place is heaven. I always feel special. Although this last trip service was slower than usual and not quite as friendly. All the workers that recognize us however were super nice as always. One of our favorites is Javier (security) he always stops to say hi and ask how we are doing. Hes very helpful and nice.
Leanna N
From Tripadvisor
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"Best Anniversary Experience"

We stayed at Mousai a few weeks ago for our anniversary. After enjoying Garza Blanca in Cancun in November we decided to try Hotel Mousai in Puerto Vallarta. It didnt disappoint, from the moment we walked in we were treated exceptionally well and made to feel as welcome as possible. I had booked an Ultra Corner suite in the South Tower and we were upgraded to the Master Suite in the same tower on the top floor. The views and the sunsets were spectacular, not to mention the room was incredible. The food is really exceptional for an all inclusive and being a foodie one of the things that drew us to try another Garza Blanca location. I have to call out our butler Diego Mora, absolutely spectacular. He made all of our arrangements and dinner reservations, checked our needs every day multiple times and was sincerely very nice and kind. Even took care of us on his day off. Hotel Mousai is very luck to have him. Natalie also made our anniversary very special with champagne and flowers. Thank you everyone at Hotel Mousai we will definitely see you again.
David S
From Tripadvisor
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"Wonderful resort!"

Wonderful resort, with great views and restaurants, plenty of amenities, good service by friendly staff and yet, still close to Puerto Vallarta! We've stayed here twice and definitely plan to come back.
Rick H
From Tripadvisor
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"Another Wonderful Stay!"

This trip was our sixth visit to GB and this trip was one of the best ever! Starting to get to know a lot of the staff and they do their very best to make it feel like our home away from home. Never long enough but the time spent there is always wonderful The accommodation, restaurants, activities are 5 !The staff are very friendly!Thanks for another wonderful trip! see you soon!
Jackie M
From Tripadvisor
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"Breakfast with a view"

Amazing views and stellar service! Alan was amazing and very hospitable as was the entire staff! Highly recommend this restaurant as well as the Mousai and Garza Blanca property. We will planning our return back next year
Ayedid
From Tripadvisor
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"An Experience of a life time"

I highly recommend this resort, the best i've ever been, the staff were absolutely amazing, caring, courteous, and classy :) If you love swimming, this resort is for you, if you love food, this resort is for you, but most importantly, if you love amazing views and services at every corner you turn, this resort is for you. And if you like amazing beaches and hikes nearby, you will not be disappointed. I was also able to work while enjoying lots of swimming and amazing food because their internet and quiet settings were the best.
Moekarrit
From Tripadvisor
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"Mousai was great, service even better!"

The hotel itself was superb, but the service was even more so. Our Butler Carlos handled every detail of our day to day activities and made the entire trip stress free and relaxing. He took care of everything from getting breakfast delivered to our room to running to the pharmacy to pickup an item we needed. We will definitely visit the Mousai again, but with the only condition that Carlos is our Butler. We appreciate all extra care and attention we received. Thank you for making it a wonderful trip!
Benjamin T
From Tripadvisor
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"Taken care of"

We always have a great trip when go to Hotel Mousai. The staff is a main reason for our successful and memorable trips.Id like to truly thank Carlos Ramos ( butler), Jennifer & Rigo ( roof top managers), last but least Flor in housekeeping.
Frank M
From Tripadvisor
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"Hotel Mousai is amazing! Wow!"

Absolutely amazing! The property tantalizes all of the senses. My wife and I have both worked in the hospitality business and are able to recognize top notch service. Mousai sets the standard for excellence! All of the staff provided service that was exceptional! The restaurants on the property were phenomenal! Delicious! Mousai has spoiled us. Our honeymoon and memories at Mousai will be cherished for a lifetime. Thank you to all of the people that made our experience possible.
Joaquin G
From Tripadvisor
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"Dinner at Noi"

Bertin (and Jerry) were absolutely amazing and the food was delicious at Noi. We had the best time and service was second to none! They really took great care of us. We loved it so much that we went 2 times during our one week stay! I highly suggest going.
Meredith M
From Tripadvisor
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"Hotel Mousai "

This was a cousins trip and we were celebrating a cousin birthday! We enjoyed ourselves and the resort lives up to its name. We spent our days on the roof top in the pool ordering food, drinks and meeting lots of people. A special shout out to Angel, Eduardo, Jonathan, Gerardo, Roman, and Marcelino. As a matter everyone at the resort was AWESOME!
Sherry J
From Tripadvisor
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"Planning Our Return Trip"

The views, food, atmosphere were all incredible. We travel to Mexico regularly and finally committed to the Mousai. Well- there is no going anyplace else now. More than anything, the service was like nothing weve ever experienced. We stayed in the north tower. The team at the rooftop pool left no stone unturned. Jonathan, Alejandro, Guillermo, Arturo & Ramon all made us feel very welcome and spoiled lol. At Hiroshi restaurant, Diego Silva and Alejandra went above and beyond. Service like weve never experienced very attentive, and warm & welcoming. And hats off to all the chefs!! We did ask for some substitutions (more like additions), and wow! Finally, our butler Carlos could not have been better. We were celebrating our birthdays, and he helped in grand fashion. We are already looking to book our return trip! We did the all inclusive option, which we recommend. It isnt like most these are all higher end, ala carte restaurants. Not buffets or limited nightly seatings.
Maureen B
From Tripadvisor
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"NOI at Hotel Mousai"

Went to NOI. we had a fabulous experience. Food was great and the wait staff was SUPERB!!! Our waiters were Jerry and Gabriel - I could not have asked for two better servers. They were attentive and so helpful. They made our dining experience even better. We had the Gorgonzola risotto. One of the BEST meals we had at the resort. Really loved sitting on the outside patio. Perfect night to our stay!
Alan W
From Tripadvisor
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"Amazing atmosphere"

Angel and Eric K were very attentive for our dinner at DAO. The food was delicious, and the drinks even better! We drank a sake that was recommended, and it was delicious. The dishes are big enough to share, and we ordered 3 plates for two people and it was perfect!
Cory N
From Tripadvisor
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"A fantastic choice"

Noi was terrific! We had a wonderful wait staff. I believe their names were Francisco and Jose. Always stopping by and refilling our waters, and offering more food. I ordered the gnocchi and my wife ordered a shrimp pasta, both were delicious and well portioned to allow for us to enjoy the bread and dessert.
Jacob D
From Tripadvisor
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"NOI Restaurant - food and service"

Ok ate at the Italian restaurant NOI and its AMAZING. They undersell it at the resort and its the best restaurant on the property. Ive stayed here 4 times now. Im have incredibly high standards and they were exceeded by the food and the staff. José and Jerry were some of the best servers Ive had in my life. Ive traveled the world 5-star and first class. Tiffany
Project M Ewith Tiffany
From Tripadvisor
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"Beautiful location and property but needs some fine tuning"

The good: Location was amazing. It's not too far from the hub, but far enough away for the pace to be slower and more relaxing. We booked an Ultra Corner Suite South, which is in the newest tower. The room was well set up with amenities but no bathtub. We did have a jacuzzi on our balcony so not a big issue. There's an I-Pad which controls the lights, drapes, music and room temperature. Speaking of temperature, you truly can control the room temperature. We like a cool room and were able to keep it that way. There's also a ceiling fan that works very efficiently. The bedroom/living room area has two small seating areas. We didn't really use them because, when we were in the room, we were on the balcony. There's two separate sliding door areas to access the balcony. I usually find hotel beds to be too firm for me but the mattress was comfortable. The two nightstands, though a bit cluttered, had plants if space for my C-Pap. There's a surprising amount of electrical outlets by the nightstands and the room overall. The bathroom has a standard set up with two sinks and good counter space for toiletries. The large shower area with seating was greatly appreciated. The toilet room is a comfortable size. It has a bidet seat but you can turn it off, if it's not your thing. There's plenty of closet space for hanging clothing and a cabinet for underclothes. There's an iron and board for The safe is good size for a laptop. There's a lounge chair, The room category we booked had a wraparound balcony with amazing views. The jacuzzi was perfect for two. We made it our daily ritual before we'd get ready for dinner. There are to upright chairs and oddly only one lounge chair to lay in the sun. There's also a hammock and small table out there.We opted for the all-inclusive package. The dinner restaurants overall, had a variety of menus options. There's a Japanese, Chinese and Italian on site. Down the hill at the Garza Blanca property, there's a steakhouse and a Mexican restaurant. Both the North and South Towers have a rooftop pool. The pool area has a beautiful view of the ocean and hills. We ate several times poolside and the drink and food service was quick and friendly, with an extensive menu. The bad: Consistency! We ate at Dao three nights in our ten night stay. The food was lacking flavor on the two Mondays but was far better on Friday. A restaurant shouldn't vary so much depending on the day. The bartender also needs some retraining. I ordered a Mai Tai and it was horrible. I reordered is and it was worse! I would expect more from a Chinese themed restaurant. Maid service was hit and miss. Though the day maid was a very kind and friendly person, we were never sure how many towels and products we would get. The turndown service was more miss than hit. One day they showed up at 5pm. We were getting ready to shower and was just handed some towels. They never came back. One night we got back to the room about 9:45pm. We never got turndown. I had to call and wait to get it. In I hadn't, we wouldn't have towels for our morning shower. One afternoon we ran out of facial tissue. I pulled the empty box out of it's enclosure so it would be very visible that we were out. Got back after dinner and had turndown service but the empty box was still sitting there. I lucky there was still a maid a few doors down. I asked for the facial tissue and she gave me an opened box. Mixed feelings about that. Would I go back: Yes, overall we had a wonderful and relaxing time. I also want to acknowledge a few people by name. Concierge Rosy and Jeane. They are amazing not only at their job but truly kind people. They were never too busy to say good morning or stop over to see how our day was going or if we needed anything. They exceeded my expectations. I would go back just to see them again! Bell person Ricardo Leon was more than a "luggage guy"! He was kind and always asked how our day was going. Bartender Manuel in the South tower lobby bar was amazing. We had finally found a bartender who made drinks to a standard we expected and good conversation. Also all the wait/bar staff in the South tower rooftop pool. They all were attentive, friendly and always willing to joke with you. Thank you all for a wonderful vacation.
Francoa O4870 Vg
From Tripadvisor
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"Diego Silva from the Hiroshi team is a 5/5 Server!"

Diego Silva was our server and he was AMAZING! So extremely friendly from the minute we met him, he called us our friends and treated us as people that he would enjoy hanging out with outside of work. His service is what you would expect from a 5 star resort, and more! I commend you Diego, keep up the good work and continue to make connections with the people you serve. I look forward to getting served by him soon!
Dayn Q
From Tripadvisor
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"Excellent staff and great resort"

Great resort, very relaxing atmosphere, amazing views, friendly staff! Yolanda Solorzano our housekeeper went above and beyond; she deserves a promotion and award! Employees like her make a vacation more enjoyable, gracias!
Luz S
From Tripadvisor
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"Blanca Blue Romantic Dinner"

We did a romantic dinner on the beach. Marco was our server. He was very personable and nice to talk to. He provided excellent service and made the dinner great. It was such a fun experience. We would definitely come back to Garza Blanca in the future.
F1630 P Jkevino
From Tripadvisor
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"Wonderful Experience!"

The staff is so kind and accommodating! Everyone was so friendly and welcoming. Came with my husband and two children, celebrated my 4 year olds birthday! What a great memory we made thanks to the kindness and sweetness of the environment we were in!
Nunu626
From Tripadvisor
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"Javier Suarez X"

We love Javier, Diego, Tito, Marco, and the whole staff! The beach is beautiful, the food is great, and the rooms are clean. We came on our honeymoon and had a wonderful experience at the resort! We loved the beach dog too
959betsys
From Tripadvisor
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"Breakfast at Bocados"

The view at avocados was beautiful, 360 degree view of the ocean. The breakfast was great. There is a wide variety to choose from between the a La carte or buffet. Our sever Javier and Gio anticipated our every need and created a perfect dining experience.
P7711 B Tsamanthas
From Tripadvisor
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"Excellent stay"

We had an amazing time at Garza Blanca with our family. We went for a wedding celebration and made it a family vacation. Could not remember the last time all of the members of the family were so happy on vacation! The suite and view was amazing, the food was outstanding and everything was so easy with our kids since the pools were warm and there was always something fun for them to do like snorkel, kayak, carousel, collect shells, whale watch from our balcony and many more. Everyone at the hotel was so friendly and helpful. Our housekeeper Mariana was fantastic and made our stay so much better by knowing our babys nap schedule and cleaning around it so that he could get his rest! We are already planning our next visit to Garza Blanca!
Iga G
From Tripadvisor
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"Breakfast review!"

Bocados breakfast was absolutely incredible!! Had the most amazing service from Javie, Alex and Andres. They are so kind and made our experience so delicious and fun. definitely get some Mexican coffee!! Will be coming back
Isabella D
From Tripadvisor
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"Dinner at Noi"

Amazing, unique food presented table side. Amazing ambiance and views. Excellent service and attention to detail by the entire staff. Miguel was an excellent waiter and offered great recommendations. Definitely recommend
Sue6871
From Tripadvisor
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"MIGUEL"

Miguel was a phenomenal all-star. He was extremely attentive and so sweet. Service was great, views and food were just as good. Miguel provided magnificent hospitalitywe were blown away by his knowledge of the menu and he had great recommendations.
Laura P380
From Tripadvisor
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"Fantastic resort with excellent views, rooms, food & service!"

We are departing Garza Blanca today after a week of relaxing at this fantastic resort after an all-inclusive experience. My wife and I were trying to come up with ways the resort could have made our experience better and really struggled! The restaurants all served really good food and the service was great. Tony really spoiled us at the pool with great service. We had breakfast at Bocados every morning and ordered from the menu each day and had incredible views. The only issue I had was the nearest golf course was 45 minutes away and there is not a ton really near the resort. However, one can Uber or ride the local bus into downtown to experience PV. Overall, we became Garza Blanca fans after this experience!Tips:Take an Uber from the airport for between $20-$25. The authorized taxis cost $35 plus tip. We did not attend the sales presentation and did not feel pressured to do so.
Christopher A
From Tripadvisor
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"Excellent stay"

Great service. Excellent food. Cant beat the rooftop pools. Diego Mora was our butler and was fantastic. Everything thing we asked for was attended too quickly. Stayed many times at Mousai and we will return.
961ethanw
From Tripadvisor
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"Dinner at DAO. Highly recommend this restaurant. Meal selections are fantastic; food is the best. Servers Angel and Erick ar"

Top notch restaurant. Excellent atmosphere despite not having ocean views. Grat apps; the Dimsum selection is something you don't want to miss. Lots of fun and fresh meals. Great service by Angel and Erick; friendly; great at explaining menu; awesome at serving multiple courses with helpful suggestions. Don't miss a night or two at DAO Chinese.
Brianj Z3665 Zu
From Tripadvisor
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"We Keep Coming Back!"

This is our 4th trip to Mousai, and Im consistently impressed by the service at the Hotel, Restaurants and Rooftop Pool. Weve traveled to other resorts in MX and Hawaii (Fairmont, St. Regis) and finally decided to just keep coming back to the resort that makes us feel at home. The staff at the Rooftop bar deserves special attention. They make each guest feel welcome and taken care of -especially Juan Santillan, Jessenia, Alejandro, Marcelino, Miguel, Zubeira, and Rigo! Great team delivering great service.
Cathy P
From Tripadvisor
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"Wedding Weekend"

We had a wonderful stay! The room, views, facilities, restaurants and service were top notch! Everyone was helpful and friendly. We had the best housekeeping attendant, Natividad, who added extra special touches with flowers and candles and who did an outstanding job!
931sharong
From Tripadvisor
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"Garza Blanca"

We stayed at Musai hotel, and the service was excellent. Our butler Diego, helped us with absolutely everything we needed, making the stay very enjoyable. The service at the beach was excellent: Ramon Rosas was making sure we had everything we needed, and our drinks stayed nice and cold :) he is very friendly and provided great service. Great experience overall
Departure28845449776
From Tripadvisor
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"Javier Suarez X Garza Blanca"

Javier is great! Honestly, felt incredibly safe the entire stay. He is attentive and very friendly.Service was top notch, actually the best weve ever had. Rooms are beautiful (and huge), you can actually go into the ocean with the way the beach is situated.Pools are awesome and again the service os incredible.We will be back!
Yanik M
From Tripadvisor
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"Javier Suarez X. Security."

Wonderful place for a family vacation. The facilities are impeccable. The service is wonderful. The food is delicious at every restaurant. The drinks are great. We feel very safe here. Javier from security is so friendly. We look forward to many family vacations here.
Susan S
From Tripadvisor
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"Always a great trip!"

Highly recommend everything about this place! Food, drinks, view, staff and service are all above expectation. The entire environment from lobby to rooftop deck is clean and beautiful. We will return hopefully sooner than later.
Aimee K
From Tripadvisor
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"Hotel Mousai"

Hotel Mousai is fabulous. You will love the views and every room has a view. Try the food at Dao. You will not be disappointed. The food was amazing as is chef Chee. Ask for Ariana and Veronica to serve you at Dao. they are awesome and will take great care of you.
Denise S
From Tripadvisor
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"Best resort in PV area!"

Our stay was phenomenal! The view from our 9th floor room in Bldg 5 was amazing. Saw whales and dolphins numerous times. Rooms were spacious, beautifully furnished and impeccably cleaned thanks to Blanca and Sylvia. Check-in was quick and efficient thanks to Carolina. We have stayed at numerous resorts in and around PV but this one stands out above and beyond all the rest in a class of its own!
Sandrad V6 Gj
From Tripadvisor
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"Beautiful !"

We loved Garza Blanca! The grounds were beautiful, the rooms were clean and the view beautiful We ate breakfast at Bacardis, food was good, we saw the whales every morning. Our servers Alex and Gio made our breakfast experience enjoyable.
Cheryl F
From Tripadvisor
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"Mousai, NOI, amazing, Leon, Francisco "

My wife and I were on our honeymoon at Garza Blanca. The all inclusive allows access to the restaurant NOI there in mousai. It was so delicious that we went back twice throughout our stay!Both times we went we had the pleasure of having Francisco and Leon. They are so great, attentive, and intentional. They know the menu so well and were so great to my wife and I. By far the best waiters we had all week!
Joshua L
From Tripadvisor
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"An Amazing Vacation"

We had a truly wonderful vacation. The place is beautiful, the food is wonderful and the staff is superb. The staff is friendly and kind. We were particularly impressed with Marco at the beach, Fabian, the Manager of the pool staff and the Aquaazul Restaurant, and restaurant hostesses Jessy, Brenda, Leslie and Natalia.The musicians, Alex on the guitar, Kenia on Flute, Adel on piano and Katherine on sax were all outstanding and performed together with gusto. They added a lot to our vacation. The restaurant waiters, Jose Sanchez at Dao, Ramom Rosa at Aquaazul, Diego Silva at Hiroshi, Janko and Martin at Bacados. We thought going all-inclusive made the vacation so much more enjoyable. Marco driving the trolley was fun and safe. This was one of our best vacations ever. We were particularly impressed with the diversity of the guests and all were friendly. We plan to return to Garza Blanca in Puerto Vallarta. Jerry and Merle Sternberg Madison, Wisconsin
Gerald S
From Tripadvisor
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"Irving and Ruben"

Service was fantastic across the resort but Irving and Ruben at Hiroshi (Japanese restaurant) really stood out. I dont know how they could have been any better. Overall, outstanding service and personable
Raschilling
From Tripadvisor
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"Wonderful relaxing vacation!"

We had a lovely trip here for my birthday! Humberto (our butler) was so sweet and went out of his way to help with anything we needed! Ramon and Manuel at the Noi bar were awesome - we all had a good time and they made the best drinks! The chef at Noi also had a good sense of humor and made us a special off the menu pizza that was delicious! Ricardo was a really friendly bellboy who we loved seeing throughout the trip as well! Rosey was very nice (concierge) and helped us get restaurants booked each night, she even told them it was my birthday and got us a bottle of champagne to celebrate. Jose was also wonderful - we couldnt afford the membership program, but he did an amazing job explaining it and making us feel welcome. Unfortunately when we declined the membership, they brought in a shark to hammer at us and try to get us to buy into the program. Elliott was this person for us and was extremely insulting, pushy, and judgmental. When we finally said no enough times, he just walked away without any further words. He was the only negative of the trip. I recommend declining their free promotions you can get (massages, excursions, etc) by sitting through these time share sales presentations. It took 3 hours of our morning and the second guy ruined our vacation happiness for a few more hours then as well. Not worth the saved cost of activities - I promise! Be sure to eat at the Japanese restaurant for INCREDIBLE sashimi! Get the miso creme brlée. You wont regret it! Also side note, take a quick taxi into town - the staff can help set this up even) and go to Panchos Takos. Best tacos and Al pastor of our lives :)
Rachel L
From Tripadvisor
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"Great Mexico experience"

This is a beautiful all inclusive hotel. The staff is very attentive and the food is great. We are vegan and had so many options. During February the whales come so close to the bay, we saw some up close while kayaking.
Lacey T
From Tripadvisor
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"One of the best all inclusives weve been to"

Garza Blanca is great! The hotel property is built on the side of a mountain which makes it incredibly picturesque. We stayed in an ocean front studio, there were no obstructions and we could hear the waves crashing from our balcony. The rooms are very nice sized with a large walk in closet with plenty of room to keep a 4 person familys belongings out of sight. We took our kids, 6 and 9 and enjoyed every minute of our stay. The ocean front suites are right by the beach, pool, Blanca Blue and lobby areas. The rooms also smell good, no musty funk, which Im always worried about in tropical climates. The other towers are up the hill and you can take the nice walkways up or take the trolly back and forth. It would have been quite a trek with kids all day. Id pick an oceanfront if youre there with little ones!Our kids enjoyed time at the kids club and Brizzette and Nancy were amazing with them. They even offer by reservation ($5 usd each child when we stayed) Thursday, Friday and Saturday evenings so we could enjoy an adults only restaurant. We picked Dao and it was wonderful. The daytime kids club is free and there are activities throughout the day. We paid the extra for all inclusive and felt it was well worth the money. The restaurants at the hotel are quite expensive for Mexico (our steakhouse dinner for 4 plus drinks was well over $300usd, breakfast averaged over $100usd) and it was nice to not have to worry about our spending. The resort is also far away from anything, so youd have to take a cab into town to eat, which takes about 20 min. The drinks were flowing and cocktails were tasty! The best all inclusive we have ever stayed at in terms of service and food. Breakfast you can choose buffet, lunch and dinner was ala carte. The food was great, and its amazing it includes the steakhouse. There are amazing views everywhere you look and all of the staff are incredibly friendly. The resort is very clean and well maintained too. We werent able to take advantage of the kayak/snorkel, but did the waterfall hike. Id say it wasnt easy because there are lots of boulder type rocks, but medium. Our kids did it and we even jumped in the waterfall pool at the end!We expected a timeshare sell when we got there, they didnt mention it. I dont know if it was my constant jabber about relaxing with drinks by the pool or the fact that we had kids, but there was not one word on check in! We did book all our dinner reservations online before we got there, maybe that helped? Our room was kept well stocked with water, beer and sodas.
Jenniferk16
From Tripadvisor
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"An Amazing Stay with Amazing Accommodations!!"

My wife and I celebrated our 25th wedding anniversary in an Ultra Suite with ocean view in the North Tower. The bed, shower, jacuzzi, and room amenities were amazing. As was the roof top Infiniti pool!! We spent the majority of our time on the roof top pool taking in the amazing ocean and jungle scenery. We were able to spot whales each and every day from our room and the pool. Our personal butler, Diego Morci, ensure all our needs were taken care of - from nightly dinner reservations, to daily hydro therapy at the spa, and a kayaking excursion to Los Archos for a truly remarkable snorkeling adventure. Thank you Hotel Mousai and thank you Diego Morci for making our stay so memorable. Recommendations for others looking for a luxury stay is to book a room at one of the Mousai towers. Be sure dine at Hiroshi, Noi, and Dao restaurants to round out the experience. You won't be disappointed.
Jonathan H
From Tripadvisor
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"Amazing hotel and the best staff "

This hotel is amazing; the food and the view are exceptional, but beyond that the staff truly makes this experience. This is our second time visiting hotel Mousai and it did not disappoint, we are already planning the next trip. The staff welcomed us back and treated us so well. They really went above and beyond and paid attention to every detail. Special thanks to the staff at the rooftop pool, there service is impecable Jonathon, Yessenia, Angel, Alejandro, Marcelino, Juan, and Rigoberto were amazing! Also special thanks to Manuel at the bar at Noi, he makes the best cocktails and was so kind. We had the best experience mostly because of the staff they really are the reason we will continue to come back.
321addar
From Tripadvisor
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"Hotel mousai is amazing"

My fiancée and I came here mid-Feb and it was absolutely perfect. The rooftop pool is incredible and was never too crowded. Orlando at the front is awesome, he always made sure we were well taken care of. In fact, the whole staff was amazing. I promise this is not a paid ad haha. Well be coming back soon.
L5338 L Xzachc
From Tripadvisor
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"A Fantastic month of vacation at a Fantastic Resort!"

I wanted to give some recognition to many of the hard working employees at Garza Blanca.Mike Avila (pool concierge) is always so helpful and a great person to talk to around the pool. Good to see Oswaldo Zuno and how he is moving up in his roles at the resorts, was always the best kayak/snorkel guide at GB! Sergio (pool concierge) has learned the ropes and was a great guy to meet and get to know, and we hiked with him many times. Marco (pool concierge) was a lot of fun, a good hiking guide and just a funny guy. Danny and Diego were great to kayak with and also a lot of fun. Was nice to meet Emilio (pool concierge) while he learns his role at GB. Tito was fantastic as ever and full of info for the jungle hikes, great to see him around the pool as well. The pool waiters around the main pool are all very attentive (Alex, Roberto, Alejandro, Ponciano), they all work so hard!Looking forward to coming back next year!
Ceichten1
From Tripadvisor
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"Beautiful and clean"

Loved the environment and had fun with friends. A little frustrated as we came for peaceful get away but heard construction and dump trucks most of the time. understand the need for progress but would have been nice to have a note saying sorry for noise and time frames to expect disruptive noise. Otherwise updates from 2020 are lovely. Evening turn down was lovely and provided a sense of being pampered. Marisol Sevrano and team did a lovely job providing me a beautiful break from the daily task of keeping a house clean and those in it feeling loved. Thank you so so much!!!
Storyteller545964
From Tripadvisor
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"Hiroshi - Dining Par Excellence"

After a long wait, we finally were able to take our vacation at Hotel Mousai. Out of all the restaurants available, Hiroshi was by far the best. We went on the penultimate and last nights of our trip and wished we hadn't waited. From appetizer to entree, everything was excellent. The fish used for sashimi, maki, and nigiri was very fresh and everything tasted amazing. The wait staff (Diego Silva, Franco Israel, and especially Miguel Aley) were very attentive and our drinks were never empty. The food by itself would have been great, but the staff knocked it out of the park. Thanks, Hiroshi, for two memorable dining experiences!
Wdbrooks82
From Tripadvisor
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"Good trip to great"

Erik and Veronica were amazing. We ate at dao and had heard that the restaurant was not that great prior to this year. We have been to this resort multiple times but never stopped in to eat here. Erik and Veronica were exceptional. Top-notch service and they made a good trip great.The chef from Hong Kong was amazing as well. Walked to our table introduced himself and took the time to chat. Truly an amazing experience. These three people should all get a raise ASAP!
B L
From Tripadvisor
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"Amazing views for days and room was spectacular"

Amazing trip great honeymoon Amazing staff thanks to Humberto for making us feel welcome and always taken care of. Karuma and Hiroshi highlight the culinary experiences here! The catch of the day and Blanca was fantastic!
98naimk
From Tripadvisor
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"The Most Amazing Vacation Ever!"

Hotel Mousai is absolutely exquisite. We spent the most fantastic week ever. The staff is amazing, our butler, Humborto, was wonderful and the food in every restaurant was delicious. We cannot wait to return. We highly recommend the Ultra Suitethe in floor hot tub on the balcony is so nice! We have never enjoyed a vacation more and will be anxious to return. From our morning coffee/mimosas to our late night chocolate martinis served by Miguel in the lobby bar, there was not a moment that was disappointing. Loved it!
Susan N
From Tripadvisor
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"Group Trip at Garza Blanca"

Overall our trip at Garza Blanca was amazing. We stayed in the Grand Penthouse Suite in tower 5. The staff is incredible. Everyone from the restaurant staff to the cleaning staff, to the hotel reception desk, was great and extremely attentive. The resort is beautiful and overall the food and drinks are good. We chose the all-inclusive options and ate at Blanca Blue, Hiroshi, Bocado, and Noi, utilized room service, and ate at both pools. Everything was great overall. Def would recommend everyone staying, try Hiroshi as it was the best place we ate at on the resort. The Spa is amazing and would recommend to anyone who enjoys a good massage.The elephant in the room is how much the staff is going to try and sell their timeshare to you. I know plenty of reviews note this and it was something I was slightly concerned about. I can confirm that they do in fact sell you on it and are a little aggressive with their sales pitch. I do believe knowing what I know now, this is something that can be avoided if we ever visit again.My only real complaint is that they don't have any real Mexican food options at the resort. While all the food is good I just wish there were options for Mexican food, like authentic street tacos, something a little bit more than just their poolside quesadillas. With the resort being located so far from town it was hard to find a convenient Mexican food option nearby. Overall, would stay at the resort again and truly enjoyed the experience.
159drewk
From Tripadvisor
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"Panoramic Pool"

Amazing service from Alex, Rogelio, Ulises, and Roberto! Relaxing, clean, and beautiful spot. Fresh towels and clean restroom right there. Ordered lunch and drinks every day all of which were delicious. Would 100% return.
Katier L302 Hi
From Tripadvisor
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"Mousai"

Beautiful views, amazing service, and overall a fabulous experience. Ricardo the bellboy in the front was very attentive and treated us very well the entire trip. The rooftop pool was gorgeous, got to see whales from there and our balcony. 9/10 experience.
Fuentesdelilah
From Tripadvisor
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"Paradise"

We have had the great fortune to visit other five star hotels and resorts. Hotel Mousai is by far our preferred getaway. There are so many wonderful people working tirelessly to exceed their guests expectations. Carlos Humberto Ramos Pulido is ahead of the curve as he anticipates and executes your every need and desire. He and his team are true assets to this oasis. He makes each visit special and we very much enjoy bringing friends and family to indulge in the experience. TKV and AAV
Seaside25988044735
From Tripadvisor
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"Superb dining experience!"

The Hiroshi Team was top notch! Diego Silva and Irving provided excellent customer service. In addition everyone at the hotel was amazing. We will definitely be coming back to Mousai next year. I can't say enough about this experience.
Climber739192
From Tripadvisor
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"Garza Blanca Hotel Mousai"

Had the pleasure of spending our anniversary vacation in Puerto Vallarta and stayed at Garza Blanca Hotel Mousai North tower. We enjoyed every moment of our trip, from start to finish. The views are absolutely breathtaking from the North tower. We had dinner at Bacados resturant and the service was amazing. Our servers were Esteban and Ivan, they were both so friendly and attentive. They presented us with this lovely presentation in celebration of our anniversary . So kudos to Esteban and Ivan!
Natalieb X6974 Ht
From Tripadvisor
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"Bacado at Hotel Mousai, Janko and Antonio"

Janko and Antonio and Angei were fabulous severs at Bacado restaurant at Hotel Mousai. The wonderful chef created the best food at the resort. And the presentation of the dessert and Mexican coffee were amazing! Music was very nice, as was the table in the terrace.
Explore31195081253
From Tripadvisor
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"Pool Bar 10/10"

Fantastic spot. Great food, better service. No mediocre dishes. Lasagna is especially next levelI dont doubt all the other folks here are top-tier, but if youre lucky enough to have Tony at your table, youre in good hands.
Crath87
From Tripadvisor
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"Beach getaway at Garza Blanca"

Room and view were impeccable. Service was outstanding. Our rooms were cleaned every day by Mariana Lima and others, one who even gave my friend a hug when she was feeling down. Tony at the pool bar was extremely attentive and funny, we asked to drink drinks in order of the rainbow and he delivered. Overall this resort and service ruined all other vacations for me because of the quality. Cant wait to visit again!! And Tony if you see this, YOURE THE MAN!
Katelynnhaijsky
From Tripadvisor
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"Duncan Familys PV Vacation"

This is my 4th visit to Hotel Mousai since 2018. My husband and I decided to bring our 3 adult children this time, because we wanted them to experience the resort as well. We all had an amazing time as always. We did the hiking/waterfall tour, used the paddle boards and kayaks down at the beach, and went to all 5 of the restaurants. The rooftop pools and Dao are my favorites. A few things have changed, but what makes Hotel Mousai so special - the wonderful folks that work there - has remained the same. Ive traveled all over the world and never have I felt the genuine kindness and desire to please guests as I find at Mousai. Its unmatched and just makes one feel good. Our butler, Nicte; concierge Jeane-Maria; terrace server Luis; and Dao server Alberto were especially notable. I wish I had written down everyones names, because they ALL were fabulous - extremely helpful, kind, and friendly! A few notes to anyone who has not stated at the hotel:- We have stayed in an ultra corner suite, regular ultra suite, and regular suite (lower floors), and they are all beautiful. - Dao restaurant is amazing. Very quick and friendly service, and food is out of this world!- Be kind and tip. We always do the all- inclusive, but I always bring a lot of tip money, because the bellmen, the trolley drivers, the housekeepers, the front desk staff, the concierges, the butlers, and the servers all work so hard! They deserve our gratitude and what better way to show it than a tip!- If you sign up for the advanced hike, bring good shoes and wear a swimsuit. Youll be walking over uneven terrain, big boulders, wet rocks, sandy soil, and thick tree roots. Once you reach the waterfall, youll have option of jumping in, so be prepared. - Do an excursion in town, if you can. We went to the marina and did the jet skiing tour. I was terrified as I bumped and bounced over waves (we hit 74 mph) holding onto my husband for dear life, but it was absolutely exhilarating! We even saw a family of whales about 50 yards from us. Absolutely unforgettable!Im talking once-in-a-lifetime experiences at Hotel Mousai and Puerto Vallarta; experiences we were able to share with our children. And as Ive gotten older, thats whats become important to me. Making memories with the people whom I love. Thank you Mousai for another amazing, relaxing, and memorable vacation. Looking forward to coming back once tower 3 is built!
I231 Z Fcarlad
From Tripadvisor
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"3rd Mousai trip, keeps getting better!"

Another incredible trip to Mousai. Food and drinks were at the highest level. Services was exceptional, as always. Our concierge, Jeane, was amazing! She handled booking our entire dinner schedule for the week, as well as spa arrangements and activities. Her smile and positive energy were contagious. We will definitely be back!
Lindsey J
From Tripadvisor
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"Always the Best"

Our third visit in the past year and its still our favorite. The location, the facilities and the accommodations are 5 Star. We did not opt for All Inclusive since we dont drink much and its really pricey. Rather we ate occasionally on site and enjoyed all the fantastic restaurants in and near the Malecon. However its the staff that makes Garza Blanca special. They are so helpful and fun. We want to especially acknowledge Bonnie in Concierge Services, Tony at the Pool Bar and Rosa in Housekeeping. They make our visits special.While their prices continue to go up, we will try to return soon.
W1830 K Tmarvinc
From Tripadvisor
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"Exceptional service"

The rooftop staff is amazing. From the moment we checked in, Juan S. was our guy making sure we were well taken care of. He was super welcoming and very attentive as were his coworkers Angel & Edgar..
Bernadettem A2855 Ip
From Tripadvisor
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"Hotel Mousai is top notch."

All of the staff is so friendly and helpful. I dont know how they are able to have such and awesome staff, you dont get this type of customer service in the states. Theres not any pressure to tip, but youll want to because everyone is so nice. The food and drink is fantastic, doesnt matter which restaurant you go to, its all good. Be sure to order the popcorn chick and shrimp when youre on the rooftop pool.
Mt Adam36
From Tripadvisor
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"Vacation vibes"

This hotel was amazing! Customer service was 20/10 and the food was delicious! Jennifer the pool supervisor was great, very nice and accommodating! Love everything about the hotel. Diego our butler was so prompt and nice and amazing as well! 5 stars for Deigo!! Ignacio and Antonio at the rooftop bar were the best servers and so kind. Johnathan did a great job helping us with the cabanas everyday as well and was very pleasant with helping us.
Williami800
From Tripadvisor
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"Food and staff were amazing. Everything was top notch."

Excellent service and food. We really loved our room and view along with the whirlpool on our deck. Overall great trip and we will definitely come back again in the future. Loved the food and service was prompt. Butler service was a great touch too.
El Jefe32
From Tripadvisor
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"Fabulous vacay at Garza Blanca"

First trip to Mexico. We r 69 & 70, very active. The first thing I would tell future guests of Garza Blanca is that the Mexican people are so very gracious! The staff here smile and say Hola then place their right hand over their heart in a greeting gesture. So welcoming!We stayed in building 5. We had view of bay from our spacious wrap around veranda. There is twice daily room service, with change of linens, etc.When we ordered food from room service, it arrived hot & delicious. We had a personal concierge, Jhova. She was good at her job, always available, always had accurate information. She helped make our stay effortless.Two of our favorite people were Roberto & Alex. They work at the infinity pool adjacent to our building. If u want to feel pampered, spend a few hours with them attending to your every need! Drinks, food, towels, smiles.they did it all with professionalism and flare. Thank you guys! The food is delicious, fresh, reasonably priced! We were amazed, actually, that prices werent inflated to resort standards. We felt like we got more than we paid for. Breakfast at Bocado is delightful. Great view of bay where u might see a whale breaching, while sipping coffee & spreading chocolate butter on ur roll.I think my review is getting too lengthy, so I will end by saying trips into Puerto Vallarta were safe, taxi drivers good, shopping fun, food excellentnever got sick. The spa here is excellent with the hydro therapy circuit. We loved it.Bob & Cherie, Michigan
Cbl1827
From Tripadvisor
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"Mousai"

We loved our stay at Mousai. The grounds are beautiful and very well kept. The food was great and the service was excellent. Diego Silva and Alejandro on the Hiroshi team went above and beyond. Well be back!
Kjordan38
From Tripadvisor
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"Welcome to paradise"

Mariana Lima was an outstanding host, very attentive to anything we needed. She was helpful in every way possible. Always greeting kindly and super friendly. She is part of the reason we will be retuning soon.
Karinac E579 Jc
From Tripadvisor
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"The time of your life"

This place is absolutely beautiful. The view from the rooftop pool or the hot tub on every balcony is amazing. The staff is so friendly and welcoming. They want you to have the most amazing vacation. Jeane was our concierge and she made everything go very smoothly. Everyone was great from the bellhops (Gustavo and his crew) to the servers at the restaurant (Naline or maybe Nalibe at the Terrace). This is an amazing experience and you will not regret it. We booked our trip through Costco Travel and got a significant savings that way.
Keely C
From Tripadvisor
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"Exquisite!"

Mousai in Puerto Vallarta has become our new favorite destination. Its calm, relaxing and beautiful scenery all around. The installations are top quality and the staff is beyond phenomenal! Lilith y Sofi made our stay memorable and attended to all our requests to make our stay as comfortable as possible. Thank you to everyone there! We cant wait to go back.
Roloandmaria
From Tripadvisor
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"Top Notch"

Our stay at the Hotel Mousai was out of this world. Diego Mora was our personal butler and was top notch. Our concierge Nathaly went above and beyond. Between the two every question was answered and every need met- down to first aid for a cut finger, tips on each portion of the property. Attention to detail was top notch and the gourmet food has me dreaming of my next trip. We will be back.
Jzull
From Tripadvisor
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"Another amazing week at GB PV!"

This was our third time visiting this amazing property. We love the 2 bedroom panorama suite. Jova at the concierge was amazing. Nancy at kids club took amazing care of our kiddos. Our housekeeper, Ally, went above and beyond to take care of us. The best food experience on property is Karuma, the new restaurant in the shopping area. Its worth every penny, Spa imagine also continues to deliver a top notch spa experience every time. We loved the gym, yoga classes, and the carousel (although they are charging a dollar a ride now, which just seems silly).Cant wait to go back again!
3 Year Plan
From Tripadvisor
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"Javier Surez x el crack de cracks"

Very good attitude hard working and kind people they made us feel very special and welcomed, I loved the room it had a beautiful view of the ocean and it was always clean and nice. I personally recommend the Italian restaurant next to the beach its a very pleasant experience and the food is great.
Juan Pablo M
From Tripadvisor
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"Best resort"

This resort is absolutely AMAZING! Stunning views, the best service, great food and staff! Alex, Roberto, and Alejandro by the pool are the absolute BEST! Will come here time and time again. Thank you!!
Alyssa M
From Tripadvisor
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"Great Breakfast "

Javier & Gio are excellent waiters for breakfast at Bacados! They brought us unique items we werent aware were on the menu. Very friendly, went out of their way to make sure we had an excellent experience. Highly recommend!
Valerie L
From Tripadvisor
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"Garza Blanca is the best!!"

Tony and Tito at the pool bar made our experience absolutely wonderful and were so fun to hang out with. The rest of the staff were also amazing and made everything a great and relaxing experience. We will definitely be back in the future and highly recommend going if you want an amazing vacation (:
431kaitlynp
From Tripadvisor
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"Spectacular View + Location, Excellent Service and Amenities"

Each time we stay I never want to leave. Carlos and Penny + the rest of the staff continue to exceed our expectations on service. We feel well catered, while safe and able to relax and fully enjoy our time on the property. With several new restaurants, plus the new tower + rooftop pool there is endless possibility. You are away from the hustle and bustle of downtown and are able to submerge yourself in just "being" without having to think/do. If you are looking for experiences/excursions, they are available, some free and some at a cost. Already counting down the days to our next trip in April to celebrate a Birthday.
82jenniferi
From Tripadvisor
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"Amazing vacation"

Such an amazing hotel. Jeane was such an amazing concierge she helped me so much! It made my birthday so speacial! Highly recommend ask for Jeane! Absolutely love everything about this hotel and all the service they provided
Resort828356
From Tripadvisor
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"Javier Surez x Puerto Vallarta"

Javier has made us feel so special! His service is outstanding! Would highly recommend this place. He is friendly has amazing personality! The beach is clean the accommodations are amazing everyone makes you feel at home! Javier recognized me from last year. This is my 2nd year coming to Garza Blanca. When someone recognizes you it means they service from the heart!
Sandra K
From Tripadvisor
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"Midwest break"

This resort is incredible and beautiful. Really really outstanding service. All staff are very nice. Rooms are very clean and in good shape. Tony at the pool bar is fantastic. He is the poolside bartender that you want, he will check on you frequently and give no pressure. Very very nice. Would lóove to come back here anytime! Very impressed.
Guide561124
From Tripadvisor
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"Javier Suarez x Garza blanca Puerto Vallarta "

Javier was very attentative and very welcomed! I see Javier is grateful and enjky his work.This place is amazing and a paradise for travelers who want to relax.Javier made part of our stay magical.We recommend this place!!
Marialuisao120
From Tripadvisor
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"Mousai North Rooftop is phenomenal!"

We had a fantastic time at Mousai, and the North Tower Rooftop team was wonderful. Yessenia was a wonderful concierge for the pool and always took care of us. The entire wait staff is fantastic! Kudos to Guillermo, Marcelino, Gerardo, Ricardo, and Eduardo! Cant wait to come back.
Spr Travel
From Tripadvisor
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"Best trip ever!"

This place is Awesome! Food and service are beyond world class! Alan, Javier, Arturo, Edson, Gio and Andres were incredible! We saw whales several days, from our deck and from the beach. We cant get back here fast enough!
Patrick P
From Tripadvisor
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"Literally the best vacation Ive ever had, because of the resort and people working there."

Everything from the food to the rooms was the best Ive ever experienced. The service was amazing, ESPECIALLY Roberto and Alex. They called us family and we felt like it. We will be coming back for sure, my family takes trips to Mexico often, and from now on we will be coming back to Garza Blanca.
Jackson N
From Tripadvisor
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"Perfect Honeymoon Resort"

This place is heaven on earth! An piece of paradise on earth, and an excellent honeymoon destination! We stayed at Moussai on January 2023 to celebrate our marriage and were so pleased with our choice! This resort is the most beautiful resort I've ever stayed at, more on this below...THE RESORT:It is beautiful all around! Nested in the mountains, away from the busy downtown and other resorts, this is a great location to truly relax and unplug from the world if you choose to. The beach in this area is also much nicer than what you'll find near the malecon (downtown) area. Staying at Moussai gives you access to the facilities at Garza Blanca near the beach. The resort is pretty big! but there is a courtesy trolley that can help with getting you around.THE SUITE:We stayed at the South tower which is the newer tower of the two. The rooms are beautiful, modern, and sexy! You control everything through an iPad, and you even get an in-room sound system! As an IT pro, this was a real treat! We upgraded to the Ultra suite, which gives you higher floors and a much better view, plus premium (faster) wifi and a personal butler. Our butler Carlos Ramos was amazing to work with! I was able to reach him via text and he quickly took care of everything we needed during our one-week stay. Carlos even gathered a team to decorate our room with roses, which was a very special surprise for my wife. THE FOOD:The best resort food I've had in Vallarta. Everything was delicious and presented in an elegant style. The drinks were also on point! The in-room service and mini-bar were awesome too! The all-inclusive package is optional, but hear me out... Get it! It is soo worth it! The food is delicious, and you will get your money's worth--trust me!THE SERVICE:The service at the restaurants, lobby, and throughout the resort was superb! Everyone makes sure that you feel like the most important guest of the day, we did not want to leave Mousai! Overall, this place was so beautiful and comfortable. We had a great time at Mousai, we enjoyed the pools, our room, the restaurants, and the excellent service that the Mousai team delivered. I highly recommend Mousai to anyone looking for a place to relax in Puerto Vallarta. If you are looking for a honeymoon stay in Vallarta, this is the one! We will be back for sure!
Jz707
From Tripadvisor
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"Great experience! So many people and names to thank for our great experience."

Brenda at the restaurant for always being so pleasant, Pablo and Evelyn the concierges for all of their help. Cesar the travel agent for all of his assistance. And a special thank you to Mariana Lima for keeping our room spotless during our stay!
Nelsonaz
From Tripadvisor
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"Wedding Weekend"

We visited Garza Blanca for friends unbelievably beautiful wedding and booked our room with the ocean view. It was so relaxing to sleep and wake to crashing waves every day. Mariana kept our room so clean, tidy and pristine every day. The entire staff was very professional and kind all weekend. Thank you!
Bradleys O1058 Dw
From Tripadvisor
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"Bocados - lunch and dinner"

This review is specifically for Bocados steakhouse as we stayed at Hotel Mousai (on the same property).Bocados was our favorite restaurant on the property - we ate there several mornings for breakfast and also for a few dinners.The breakfast was delicious - we especially enjoyed the smoothies, the poached eggs in chile verde, and the chilequiles. Even better than the food (which was excellent) was the service. Javier, our main server, went the extra mile - he remembered our usuals and made great recommendations on the menu. He checked in on us regularly and was very friendly. He and the rest of the servers (Arturo, Mario, Alex, and Alan) were such professionals - it made breakfast at Bocados our favorite meal of the day.Dinner was also excellent. My girlfriend enjoyed the dry aged ribeye (and I split it with her!), and the short rib taco is not to be missed. Dinner service was also terrific. Martin and Erika served us for two nights and were amazing. Martin recommended the white chocolate cinnamon ice cream to go along with the lava cake (delicious) and also put cinnamon on the latte (so good). We cant wait to go back.
Wendy J
From Tripadvisor
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"Great way to bring in the New Year"

My family and I went stayed at Garza Blanca to celebrate the new year. We are members at Garza Blanca and always enjoy our visits to this wonderful place! This was our first time in the mountain towers and the experience didn't disappoint! The 2 bedroom suite was beautiful and very spacious. The new additions to the property, like Tierra Luna, are providing more activities to do onsite and make it hard to leave. Our housekeeper, Angeles, always kept our room very clean and left the best sweet treats! Alejandro was our butler for the stay and was always very nice and helpful in getting anything we needed during our stay. Garza Blanca is a magical place to stay, but the people are the best part of this resort and will be the reason why I always recommend staying here.
Sd0t2006
From Tripadvisor
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"Blanca Blue- Garza Blanca"

My family and I had the pleasure of being served by Mario, Magdel and Alvaro at Blanca Blue. From the moment we were greeted throughout breakfast and lunch they were so attentive and always made us feel special. The food was amazing and they went above and beyond to make sure everything was exactly how we wanted.
Sja90700
From Tripadvisor
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"Perfect Post-Holiday Retreat"

The experience was outstanding! When they say youre family and welcome home, they truly mean it!The food was outstanding; whether, by the pool or the beach. Dao and Hiroshi were incredible.Shout out to the excellent staff and in particular: Penny (concierge), Danny (Kayak guide), Mike (hiking tour), Gio, Alex, Arturo (Bocados), Leon (Dao), Vicente, Franco (Hiroshi), Ricardo (rooftop S. Tower), and special thanks to Roberto and Javier Suarez (beach side/security). The previously mentioned individuals went above and beyond to ensure my wife and I had a memorable experience! Without question a Five Star experience and cant wait to come back!
Dale B
From Tripadvisor
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"Javier Suarez x excellent service"

The Paloma is amazing and the room is gorgeous and has a hot tub. Javier is very kind and gentle and reccomended the pool and recommend the steak house which was amazing. Javier works hard at the pool and beach and gives his costumers the best help they can get.
Patrick S
From Tripadvisor
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"THE BEST !!"

Wonder experience from the Hitoshi Team , the food and service was wonderful !! Diego Silva and Irving took good care of me and my girlfriend , referring their favorite meals and drinks ! for sure coming back
Elijah H
From Tripadvisor
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"Beautiful and luxurious"

This was the most fantastic resort we have ever been to! From the rooms to the staff, it is A1! Alma was our housekeeper and she did a great job, always smiling . We requested different pillows and she brought them right away. We had a 2 bedroom villa and It was awesome. Angel and Marco, who were the pool & beach attendants , along with Tito, never left us wanting anything! They remembered our names each day and they were also always happy to help. Food was fantastic, lots of choices, room service was wonderful and Fast, and the morning kayak with Michael was a day Ill never forget!! We would love to make this an annual trip! The children (ages 4&6) loved it also!
Cindy N
From Tripadvisor
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"Great Service"

Garza Blanca is beautiful and the service is amazing. We had breakfast most mornings at Bocados. Alex and Edison were our serving team for multiple days and were amazing! The views a from the patio are unmatched and a great way to start the day.
Michael H
From Tripadvisor
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"The best way to start your day in Puerto Vallarta"

Our goal on vacation is always to start every day with a smile, and the best way to do that at Hotel Mousai Is to have breakfast at Blanca Blue and to be served by the gracious and professional team of Mario and Jorge. They will help you start your day in the very best possible way. Ron and Nina Harris.
Ronaldgharris45
From Tripadvisor
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"Garza Blanca beach"

Roberto (waiter) beach server was PERFECTO! Thanks for making our day beautiful and relaxing at the beach serving fresh ceviche and tequila sunrises. Perfect beach day thanks to 80 degree sunny day and excellent service
B735 I Tamandab
From Tripadvisor
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"Another great holiday"

It had been nearly 5 years since we were last at Garza Blanca and once again we had a great vacation. The addition of TierraLuna has really added something to the resort and the Steak House, Karuma, is phenomenal. The grounds are as beautiful as ever and despite the new construction that has occurred the feeling that you are in the middle of the jungle is still there. While eating at Karuma we were fortunate enough to see a coati come strolling out of the trees!The property is being well maintained and despite not being there for 5 years there does not appear to be any deterioration of the infra structure. We were sad to find out a number of the staff who we had got to know had moved on or retired. We were pleased to see Tito is still running things in the pool area, beach and activities. He is quite a man and makes an excellent ambassador for the resort. We were also lucky to be waited upon by Ivan at the pool and on the beach. Ivan possesses the qualities that I wish all customer service employees possessed, he is caring, thoughtful, efficient and most importantly kind. My wife developed a bad back while we were there and Ivan took the time to escort/assist her down the stairs to the beach where I was on several occasions. On top of his other attributes he is also very professional and displays incredible leadership abilities and we are hoping he will still be there when we return Dec 2, 2023. A shout out also to Daniel, who manages the beach activities, another personable but profession individual. We were so glad we were able to finally return to Garza Blanca after a 5 year hiatus that before we left we booked another two week vacation there for December 2023.
Carl K
From Tripadvisor
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"Hotel Mousai"

The Roof Top (South) team at Mousai is always attentive and kind. They go out of their way to make us feel comfortable and at home. Yessenia always greets us at the door with a smile and Marcelino was slays welcoming and attentive.
Amyh X9334 Md
From Tripadvisor
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"Best Xmas Vacay!"

My daughter, son, and I spent December 25, 2022-December 30, 2022 at Hotel Mousai in Puerto Vallarta. Let me begin by saying this was my first trip to Mexico, as we tend to only vacation in the Carribean, and I will DEFINTELY return to this resort. Hotel Mousai is absolutely beautiful!! Everything from the ocean facing rooms, the wonderful views from the rooftop pool, the location, landscaping, and overall resort are simply amazing. Our room had a private hot tub on the balcony that I would enjoy in the mornings or some evenings before bed. Additionally, the staff went out of their way to make sure our every need was met. I wish I could remember the names of all of the staff who made our rooftop pool experiences so wonderful; Jennifer was always there to greet us with a smile. Eduardo, Javier, David...the list goes on. The food and drinks at Mousai and the neighboring Hotel Garza are fantastic! We ate twice at Dao and fell in love with several new dishes. Our experience in the spa was wonderful and all 3 of us had relaxing massages; the spa is on the rooftop, so the views were spectacular!!! Delta lost my daughter's luggage, and the front desk assisted in tracking down the bag, so that we could enjoy our vacation- little things like that go a long way in my book. Last, I must give a special shout out to Nabile-definitely one of my favorite servers.I will absolutely return to Hotel Mousai. I've already told some of my besties about it, and am planning on returning in April :)
K Lanier16
From Tripadvisor
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"Javier Suarez x, security, all waitstaff"

Fantastic service, wonderful atmosphere and all staff working hard to please guests! Javier and all wait staff went out of their way to help.Restaurants have been great and variety wonderful! All inclusive meals did not feel repetitive as is often the case. Especially enjoyed Italian, Chinese and Sushi. Gorgeous spot, and rooms have great views!
Dmfri
From Tripadvisor
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"A cant miss relaxation experience!"

What an experience! Rooftop south staff Yessenia, Marcelino, Guillermo, Arturo, Jorge, Antonio, and Edgar were all fun, professional, timely, and made the experience one of the best we have had ever.
Madison M
From Tripadvisor
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"Javier Surez X"

Javier & Paciano were so wonderful & helpful on the beach with everything our friends needed every day on the beach and at the pool! Our room had a beautiful view and the service was very nice at each location on the resort.
Odyssey52184351635
From Tripadvisor
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"Best Resort in Puerto Vallarta!"

Mousai is incredible in every which way - from the rooms and amenities, to the pools and incredible food, Hotel Mousai is the meaning of vacation.Carlos was our host and did an amazing job making sure every second of our stay was l thing short of paradise, thank you to the team and Carlos!
238josephc
From Tripadvisor
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"Rooftop servers"

I normally don't write reviews, but the staff were exceptional that need to be acknowledged. This was our second time at Mousai, and I need to thank the servers especially Juan and Jorge at the rooftop pool for their service. They were always there to make sure you had everything you needed. They remembered your drinks and were very attentive. We will definitely be back
Pekka R
From Tripadvisor
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"FIVE STAR HOTEL AND DINING EXPERIENCES"

Everything was AMAZING at Hotel Mousai and especially the restaurant NOI. Jerry, Francisco, Mildret, and Gustavo were the best servers we have had so far on this trip. Five star service ! They took care of us like we were their only customers! The food was wonderful as well. We will be back very soon!
Julie M
From Tripadvisor
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"Awesome destination for couples; impeccable service; beautiful facilities!"

We are relatively experienced Travelers and have had the pleasure of staying at beautiful hotels in Mexico, Hawaii, Tahiti, Europe and throughout the United States. Our stay at Hotel Mousai ranks among the best! We purchased our trip to the Mousai for our first leisure getaway since December, 2019. We chose it based upon reviews we had read here on Trip Advisor and on other websites. We were not disappointed!First, and most importantly, the level of service that we received was absolutely second to none. All of the staff greeted us, and all other guests, With a gracious smile, and hand over their hearts; they responded to all requests willingly and with promptness. At the Mousai, we had the regularattention of our butler, Diego, who greeted us each morning with a text message inquiring how he could be of service that day. The concierge desk was helpful with recommendations and took care of reservations as needed. For clarification, Mousai offers guests the opportunity to purchase hotel services only, or an all inclusive package. To us, the package seemed to not only be a cost effective way to vacation, but also gave us the freedom from worrying about the specific cost of each and every item at each meal, not to mention our daily hangouts at the pool (more on that below). Id recommend the all inclusive package. For context: Hotel Mousai is part of a 1700 acre facility, that includes two Mousai towers (north and south), and three Garza Blanca buildings. Mousai guests have access to all the Garza Blanca facilities, including the restaurants at Garza Blanca, the pools at Garza Blanca and the beach (which is adjacent to Garza Blanca). Garza Blanca, however unlike Mousai allows childrenso the peace and quiet of Mousai will not necessarily be found at Garza Blanca! We stayed in the South Tower of Mousai, which is exquisite and only a year old. It incorporates leading edge wireless technologies and all the comfort (HVAC) and lighting, etc are controlled by a bedside IPad. The north tower is about 10 years old and I have no idea if the same technology is present in that building. Our balcony offered a beautiful view of Puerto Vallarta bay and points South. The resorts offer a number of activities, including kayaking, hiking, tai chi, etc. We took part in several of these, including a wonderful hike to a waterfall. A minor point of improvement could be to offer more staff on the hikes, as they are very popular and not necessarily as easy as they are billed to be.There are several restaurants at the facility, including a Chinese restaurant, a Japanese restaurant, an Italian restaurant, a Steakhouse, A breakfast Terrace, a Mexican restaurant. All of the food that we enjoyed was good, although our favorite was the Italian restaurant. Service at all of the restaurants was, like the rest of the resort, impeccable.At both towers, there are rooftop pools featuring incredibly beautiful vistas. The pool staff is great, and the bar staff at the rooftop pools are awesome. I had read some reviews that said the drinks were weak, but those bartenders must be gone, because all of the drinks that we imbibed during our weeklong stay were appropriately created! Perhaps our only criticism, but not a dealbreaker, is that the music played at the rooftop pools is not to our liking, and is quite loud.Overall, we were sorry to be leaving Hotel Mousai, and certainly plan on returning as soon as we can. Thank you to the staff of Hotel Mousai for making our week in Puerto Vallarta amazing!
Rsleonard
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"5 Stars! (with an asterisk)"

This resort is all around fantastic and we had a fabulous stay! The amenities and services are top-notch and the staff was extremely courteous and professional. The grounds are immaculate and the views are stunning. Our corner suite in the South Tower was spacious, expertly designed for comfort, and the views were the best from any resort we have ever visited.The 'asterisk' present in the review title is due to us not necessarily wanting the constant 5-Star structure and interactions, meaning sometimes we would have liked a more casual experience and not felt the pressure to organize everything. We are a bit more spontaneous in our actions when on vacation. So, that is on us, not really the resort. Some specifics:-- Restaurants: NOI - great Italian food and well made martinis. DAO - best Chinese food ever Aquazul - maybe better Italian food than NOI, with a beach presentation Terrace - went every morning for the buffet, good food and relaxing Rooftop South - easiest place to get quick bites & drinks-- The grounds: Spectacular! The trolley comes around often to negate the distance to some resort amenities and restaurants. -- The views: Amazing overlook of the mountains & bay!-- The staff: Very courteous and helpful.-- The room: Incredible setup with iPad controls, personal hot tub, fully stocked minibar, and yes -- the view! -- The one negative: Timeshare presentation pressure. We avoided it by constantly saying we didn't know our schedule. This type pressure could drop the star rating for some, but by dodging the interaction, it was a non-event for us.
Garymojo
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Gem of the Pacific coast!"

We stayed at Hotel Mousai for the third time in October 2022. Hotel Mousai continues to exceed our expectations. Each stay is better than the last! We stayed in the north tower, ultra suite on the 10th floor. The direct ocean views from the north tower are breathtaking! I could spend my entire vacation on the room balcony. Our room was quiet, comfortable, spacious and had modern amenities. Service throughout the resort was excellent. Housekeeping was prompt and detailed. The spa is pricey, but a nice treat.We were able to dine at Dao during this stay, as it was not yet open during our previous visit in Dec 2021. Dao is now our favorite restaurant for dinner at Hotel Mousai, though BocaDos is a close 2nd! The Rooftop restaurant never disappoints! We prefer to have breakfast on our room balcony or at Hiroshi so we can enjoy the ocean views. Room service was always timely and accurate. My only very minor complaint is there is no bar service at the pools until 11am. It would be nice if there was a self serve area at the pool with Bloody Marys, mimosas and bottled water for the early risers!We have been traveling to Puerto Vallarta for over 20 years and have stayed at countless hotels, resorts and condos. Hotel Mousai is the best of the best! We have already booked our next stay for July 2023. I can hardly wait to drink a Watermelon Fresh at the rooftop pool!
Ru Ok 2
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Amazing!!"

This hotel is really beautiful. My husband and I brought our 16 year old daughter and 18 year old son. The service is spot on in all restaurants, pool and bars!! Our favourite restaurant was Barcados steakhouse and the pizza at NOI! We spent every afternoon at the luxury rooftop pool in the south tower. A special shout out to pool service bar waiters Antonio and Marcelino. Both these guys were fun, always had a smile for us, and had a great sense of humour. We had some laughs!! We never waited on anything from food, to drinks to towels. Antonio and Marcelino along with ALL the pool staff were exceptional!!! Thank you!! I would highly recommend this resort if you are looking for 5 star luxury service and rooms!! Weather was perfect and we saw whales ever day from our room and pool!! Amazing!!
Kathryn G
From Tripadvisor
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"Perfect Honeymoon Stay"

Our stay at Garza Blanca was fantastic. The staff was friendly and helpful, and made us feel welcome from the moment we landed until we departed. Roberto at the beach-side restaurant was particularly great. He was attentive and made sure we were well taken care of. Esteban and Gustavo at Bocados were excellent waiters, both provided exceptional service.The room was clean and well stocked with bottled water, it was exactly as described. We felt safe the entire stay and definitely recommend Garza Blanca to others.
Trek17581560657
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Best Rooms I have ever stayed in! Pros and Cons but, overall, but very good!!!"

We went as a family of 4. A 9 year old, 20 year old and parents. We originally booked a one bedroom ocean front, but were told we could get a 2-bedroom panorama with 3 bathrooms. Spectacular. Insane. I mean, really really nice. Hot tub on deck, washer dryer. Etc.Pros and Cons:Pros: The all inclusive (definitely purchase this ahead of time, or your any meal will cost you literally hundreds of dollars) was well worth it. The food was good, although limited to two restaurants since we have kids. Food and drink were high quality and the room service was always reliable. Same kids menu at every restaurant but also, totally fine. Kids Club- Huge shout out to Brisette and Nancy. They worked really hard (often with some real trouble making kids, not mine of course), were committed to making each activity fun and went out of their way each day. Brisette and Nancy showed love and kindness to my daughter and every day she wanted to go back. So a plus for the kids club. They even had a group dinner with all the kids so we could be at peace for one meal! God bless them. The Room- Sick. Insane. Best room I have ever stayed in. We went running around it like we were at a zoo. It's huge. Hot tub on deck. 3 bathrooms. Huge huge living area. Views to die for. I will never be able to be in a standard room again.Service- Amazing. Maid service top notch. All calls answered right away. No complaints with the service.Airport pick up- Included with our all inclusive! Fabulous. Welcome perk!Cons: I want to say that the cons are not true cons, they are just drawbacks for a family....I think if I went as a couple I would not be focused on these.Zero entertainment at night. Zilch. We are used to huge cirque de soleil shows, kids shows, audience participation, over the top talent. There is nothing here...and they have a HUGE space for it at Terra Lunda Gardens. Nothing for kids to do at night. Nothing for anyone to do at night. The carousel at Terra Luna is not free! (if they do it via kids club scheduled outing it is). If Garza wants to be a true family resort, they need nightly shows. Period. This IS a reason we will never come back as family. Location. At least 20 minutes from downtown PV. We like to get daily $20 an hour massages. Nothing near the hotel. Also, having to take a trolley back to the room if you need something, is not ok with us. If you are in the main building it is fine, but if you are in the super nice rooms at the top of the hill, you need to take the trolley. Big drawback for us.Check out day- There is nowhere to eat lunch. They cancel your all inclusive intentionally so that you cannot eat lunch. No joke. You have to pay for your lunch on the last day. No hotel does that. Not cool. There is no coffee bar, snack bar, nothing. We chose not to eat lunch because the prices are so high it wasn't worth it. The only coffee like place is in Terra Luna and it is not not included at any time in the all inclusive. It was empty any time I walked by. Makes no sense to even have it. Pool- The chairs are set up so that ONLY THE TIMESHARE PEOPLE GET SUN IN THE MORNING. Swear to god. The other seats are in the shade until at least 11am. I have no idea why they set it up to have no seats on the side where the sun rises. We had to go down to the beach to be in the sun. Many reviewers spoke of a big time share sales pitch. I cut them off as soon as it started and no one asked me again. Here is a tip that will help with that. Book your dinner reservations online, on the Garza website, before you arrive. That way when they say you need to SIT DOWN AND TALK ABOUT MEALS- you say, nope we are good! We booked all meals online beforehand and did not need to talk at all about it. All online bookings were honored. All in all we did love our trip to Garza, and would consider visiting the one in Cabo without the kids. I think Garza is trying hard to turn it into a family resort and sell the timeshares and the buildings not yet built (we heard the boom of exploding rocks many times), but they will fall short because of the lack of entertainment and location of the buildings on the hill. I will give the resort, and especially Kids Club Brisette and Nancy a solid A+.
Lisa R
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Beautiful beyond words"

This was a beautiful resort. Everything from arrival to departure was perfect. The one bedroom suite was beautiful and huge. I didnt realize it included a washer and a dryer. That was very helpful for kids. I usually do not like all inclusive resorts. But, this place was different. The restaurants and food were top notch. No complaints. Drinks were also great. This resort has the best views from every corner of the resort. The staff was amazing. Javier with security was extremely helpful. The housekeeping staff especially Alma was great. The pool servers were great. You are never lacking for anything. The kids club was great. My kids are 10 and 9 and they were occupied very well. Im afraid I forgot her name. But it starts with a B.. she was great at the kids club. Very kind and patient. We enjoyed two nights alone for dinner while the kids went to the kids club. I will be back. The most beautiful resort ever.
Dawn H
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"This is a 5 star experience"

I don't know where Agnes stayed, but it wasn't at the same Mousai we were at. As you can see from my profile, I have stayed at great hotels around the country. This was easily the best 5-star experience to date. We spent a week there, and while I could write 1,000 words, I will just mirror the vast majority of 5 star reviews. Service was the best hotel service from before the trip (Victor and his pre-trip emails and helpful service) and throughout the stay. The staff is extraordinary- with the ability to converse in English as easily as Spanish. We love to practice our Spanish, and every staff member was willing to allow us to do so. Check in- easy- review of the facilities and restaurants- all good. One improvement though- did not know they had tennis/pickleball until the last day. Need to somehow emphasis that.Food was simply amazing. Wife had many choices for Vegan options and every restaurant server knew to discuss it when we were there. The food, presentation and service was GREAT at all restaurants on site. Extra amazing was the vegan chocolate cake at Hiroshi -yes- the Japanese restaurant had the most amazing vegan chocolate cake. I challenge anyone to tell me it isn't as good as non-vegan cake. Also- have to add that all restaurants have unique drinks, dishes and desserts, so it is never the same if you rotate through all of them. Wasn't going to single out staff since they were all great, but Miguel and Alejandra made our night so much fun. We opted for South corner suite and could not be happier. There are only 6 rooms on a floor, so it is not noisy or busy. Rooftop south pool was our hangout. Staff was incredible- attentive and fun. Service hours start at 11am, but you can go early and hang out. Most importantly, there was no scramble to get chairs! Nobody saving loungers- rarely filled up, and if you get there early or at opening, never a problem to get a place to sit. Water is heated- food was great- drinks keep coming. We met and hung out with a great set of people from all over the country. It was instant friendship. The view- well- it speaks for itself. Room was huge, modern and the Ipad controls were a great touch. Jacuzzi on our patio was completely private- so feel free to do whatever makes you happy. Morning breakfast on the patio via room service was easy to order on the Ipad and quiet. Mountains to the left, ocean to the right. Amazing. Revitalizing. Calming. Heaven. Gym was new and everything worked- lots of room and weights. Live music at night at various places was great. Trolley service around the property and to Garza Blanca. We arranged car service through Victor and got a large SUV with a nice driver. On time for both services. Housekeeping was superb- turndown service always appreciated. We definitely did not want to leave. This is an amazing place for couples to recharge, romance or just enjoy yourselves without huge crowds or rowdy 20 year olds. I can't say enough good things about the staff and property. We had the all-inclusive and tipped cash everywhere. You can charge tips to the end and pay after. This is a definite stay again despite our rule of trying not to go to the same destination twice. Thank you Mousai! Amazing vacation.
Az Traveler85253
From Tripadvisor
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"Best Chinese Ever!"

We visited Dao Chinese restaurant in hotel mousai and we absolutely loved it! Our servers were Alejandro and Veronica and we cannot speak more highly! They treated us like we were VIP and treated us like royalty! I 10/10 recommend this restaurant and ask for Alejandro if possible! He had all the best suggestions and there wasnt a single plate we didnt enjoy. We cannot thank you enough for a great experience! Will definitely be coming back in the future!
Elissa M
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Looking for One Of The Best All Inclusive Experience Look No Further"

Let me start by saying I have gone to all inclusive resorts of all levels, low end, and mid level and high end. Our high end is hard rock and hotel mousai is definitely the best we have stayed at if your evaluate all aspects.Check in and check out/front desk: Natalie took great care of us in check in and Andy took great care of us on our check out and throughout our stay. Andy was always quick to greet us with a smile as we went to and from our room our room. She truly made our experience wonderful. Managers take note she is a rock star employee. Loved her friendliness and her big heart. She is a professor of customer service. She even hugged us as we left which really made us feel valued and welcomed us back asap. This girl needs a promotion. Returants: Bocados was my favorite restaurant. Steak was great quality and the staff never let our wine glass be empty. Impressed by our first night. Customer service was fantastic. Dao: Great spot. Very happy with dishes I had. Definitely wasnt disappointed. The spicy beef wonton was my favorite dish along with chef hor fun noodles. Very good cocktails.Customer service was good. Noi: This restaurant I was the most solidly buzzed at. With that said we had the ravioli and spaghetti and it was the best I've ever had. Wine was great. Servers on point gave us a great birthday celebration.Blanca Blue: Decor and customer service was awesome. It's on the beach. The dinner menu didn't connect with me at all for entree/main dishes. Soups and appetitezers weew great along with the souffle for desert. Definitely would skip this place next stay. Pool Bar: Food was fantastic. Popcorn chicken and coconut shrimp were my favorites. Customer service was perfect. Shout out to Guillermo, Jorge, and Yessenia, Antonio, Edgar, Marecelino, Jennifer, Karen at the South Pool Bar Staff. Drinks were fantastic as well. My favorite was a Double Don Julio Margarita with a side shot of gran Marnier. Rooms: Very nice decor. Bed mattress was comfortable. Pillows were OK but had a a goof variety. Housekeeping staff was amazing. Maya and her team took great care of us and kept my room perfect everytime we left. They even folded my clothes that I through on the ground. The views of the ultra mousai corner suite were amazing. I could have spent a day just in the room. Wifi premium which was included allowed us to stream Netflix whcibmade our night in the room perfect. Hammock was amazing and comfortable. Jacuzzi was perfect for the room. Somehow we accidentally drained it but it got refilled the next day. Light controls and moods were really cool. Rain shower was amazing and super comfortable. One of my favorite things of the room. Curtain and sheer control was perfect. Tablet controls of the room were just ok. Music on the tablet was disappointing and should have gave you access to Spotify or Apple music. Only slight disappointment was that we needed to request to have our beverage fridge refilled each day. Should have been done automatically. Butler Service: Our Butler Carlos was perfect. Took care of all the questions and accomdations. No need was left unmet. He was very friendly and courteous. He texted me each morning to make sure that we were doing good and if we needed anything. Beach Service at Garza Blanca was also amazing. Roberto was an amazing server who took great care of us and was very friendly. Overall I would definitely go back asap. The food, customer service and the room quality/view was top notch. I can't wait to come back.
Bradley M
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Amazing"

The employees are so nice! We had an amazing time at the restaurants and the environment is beautiful. Im so happy we chose to come here, I never had a dull moment. The view was great and it was perfect weather. Our waiter at the Chinese cuisine restaurant was the best! Me and my cousin has a blast there.
Mc Kenzie T
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Next Level"

Incredible experience. Go with all inclusive and have your mind blown. Fresh ingredients, top shelf pours, and authentically kind service. Save up and purchase with confidence. Special recognition to: Penny, Juan Santillán, Angel, and Ricardo.
Meeoch
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Beautiful Hotel and rooftop pool"

This hotel is surrounded by lush landscaping, has a little shopping area, carousel and great pools. The service was great and the time to get food and drinks was a very short wait both at the restaurants and the pool. The pool area had plenty of seating, bar and zero edge pool with great views. The rooms were nice, we had a balcony with a hammock and a hot tub. We did the all inclusive which was really worth it and the food was good. The only negative is that it is not directly on the beach. In order to get anywhere on the property you would have to take a shuttle to most of the restaurants or beach. Check in and check out was fast and easy.
Rodessa N
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Lots of wonderful touches, but partly spoiled by the sales team."

We got a mountain studio with a great view of the ocean, a stunning room, and choice of swimming at a beautiful pool beside the hotel or at the beach a 5 minute walk away.We enjoyed the activities including hikes, kayaking and snorkeling.Thanks to these friendly and knowledgeable staff.Our concierges were helpful.Housekeeping staff kept the room in top shape.Several high-end restaurants to choose from.Now for some not so nice things, On day 1 we were pressured to attend a free breakfast followed by a 1 hour "member's update ". We met at 9:30 am for breakfast, everything all friendly, but the sales guy kept bragging about all his amazing trips, a lot more than we could afford, trying to make us feel that we could afford more. By 12:30, we are both getting a bit fed up and want to leave, and then he really starts throwing around the numbers to entice us to buy more points. When one angle doesn't click, he tries another. The squeeze is on. Finally, with the sales manager in attendance (he seemed more reasonable), we left at 1 pm, having lost almost half a day of our timeshare vacation, and leaving us frustrated. An update should have taken 30 minutes as we are already members. How can I recommend a timeshare to my friends and family if they get this annoying pressure every time they go. I did have one update a few years ago that lasted 1 hour after breakfast but all the other times left me frustrated. Why not change your sales strategy and actually just give a member's update? Then I would be be more likely to refer my friends. In any case, I want to make good use of this beautiful resort, so we'll be back, but I'll be more firm with the sales people!
Djames222
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Javier Suarez X the big beach boss"

Spent a week at this resort and it wasnt long enough! Amazing service, amazing food, pool was spectacular. Stayed at one of the lower buildings, but the towers were equally good. Do yourself a favor and book an hour at the spa.
Chris2phr
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Musai Hotel and Garza Blanca"

We stayed at Hotel Musai, which was exceptional. We went to breakfasts at Garza Blanca and the service was excellent. Especially Eloy! His service and the chef wereExceptional. Breakfast buffet was very good
Sunshine09230469509
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Javier Suarez X is amazing. Also Antonio!!"

Thanks, did a great job!! Very friendly, he took care of us like family. Very safe. Recommend you come to restaurant and check out the beautiful rooms. It is great. It is great. Please come here soon please
Jeremyf38
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Javier Suarez is number 1"

Wow!!!! Javier is amazing! I cannot say enough good thing about this wonderful man who took amazing care of us. Thank you so much !! I recommend Garza Blanca 10/10 the food and service is amazing. You must try this slice of heaven
954alanat
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Javier Suarez X"

Had such a wonderful time at Garza Blanca. Beautiful hotel with wonderful amenities. Thank you Javier and Allan took great care of us daily on the beach. We will be back soon! Thank you Garza Blanca and staff for having us.
Bryce M
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Amazing time!!"

We had an excellent service and attention from the fujiyama restaurant inside the hotel, the captain eswin jimenez was very friendly and very attentive, he loves soccer and we had so much fun talking with him. The waiters diana and cinthia without a doubt gave us the best attention. You have to meet this guys, they will make you return!
Sergio Wero
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Excellent Service"

Traditional Chinese dishes in a very elegant space. Alejandro and Cesar provided excellent service and recommendations for a great meal. The tempura ice cream was a great finish to a wonderful meal. Lots of great restaurants at this resort and this one is no exception.
Western R
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Phenomenal experience"

We had dinner at the NOI restaurant in Mousai last night and it was phenomenal. In particular I would like to commend the spectacular service by Bertin, Mauricio, Gustavo, and Joel. They were so considerate and accommodating. They made our family style meal extra comfortable and fun. Thank you to the NOI team!!
Sara D
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"5stars"

Great resort! Staff was very friendly and helpful. View at resort is amazing and food was excellent. I will definitely be back in the summer with my family and friends. Rooftop bar and pool definitely my favorite spot. Thanks for the great stay!
Mb102081
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Great experience, with some suggestions"

My husband and I recently spent 5 night at this resort and had a great overall experience with the all inclusive package. I generally rate my experience based on the question, Would I come back here? And yes, I would if I could get a better price. They are competing with Hyatt and Hilton, but their pricing needs to be more attractive. Here are some cons along with the pros, so other travelers can make informed decisions.Pros: Spacious room; walk in closet, great food at all the restaurants we tried, with multiple restaurants to choose from; very good drinks; service at restaurants, poolside, etc were great on most days; very clean and well maintained grounds; activities like kayaking and hiking available right from the resort. We also appreciated that all tips were included. The hikes were great, but were intermediate for a reason. The waiver forms we had to sign should have been an indicator too. Do wear your wet shoes for the "river and waterfall" hike, and take your swimsuit if you want to swim the waterfall area. The "mountain" hike has quite a bit of uphill and some rock climbing involved. Cons: Our first floor with a great ocean view, didn't have many of the resort (or even hotel amenities.) The coffee service was just a kettle and coffee bags, There were no sugar, tea bags, or creamers. They had one nightstand between the double beds, but it was so far from each bed that you had to reach out at night to grab water, etc. There was no clock in the room. On our first night, there was a wedding party, so it was very loud and noisy. Even though they had signs posted, every night there were noisy guests who would walk past our room around 1-2 am and wake us up.The bathroom had no hooks or towel racks, which we brought to the attention of the front desk. They said they'd send a coat rack, but it never arrived. All the bathroom had was bottles of lotion, shampoo, and conditioner, but not of any brand that I recognized. So don't expect any luxury items. No shower caps or any other personal care items that go with a resort feel. Our sliding door to the patio didn't lock, so we had to ask to get it fixed. It really felt like no one had used our room in a while. The patio/balcony was a shared one with the adjoining room. Fortunately for us, no one checked into that room.Room service: was very slow. we canceled our order multiple times as it took so long.Check in and concierge: was underwhelming. Many resorts we've been to offer a small welcome drink of some sort or a wet towel to make you feel welcome, but not here. The concierge service was more of a sales/commission pitch, rather than someone trying to make our stay better. They try to drum up more sales by pushing their spa services, and property sales presentations. No thank you!Location is far out from the main town and their beach is very small. Though we didn't have much problem getting Uber rides to go to the boardwalk area, etc. They only have one smallish swimming pool, as the second infinity pool is for "Members only". The hotel has only one main restaurant, Blanca Azul, on their premises, along with a lunch cafe next to the pool. All their other restaurants are up the hill, across the street, in their Hotel Mousai grounds. They have free shuttles running back and forth, but we ended up walking to these restaurants, just to get an opportunity to walk. I wish they had more water sports offered - like kayaks available throughout the day, paid banana boat and jet ski opportunities, as it's a real challenge to get any physical activity done. Staff we want to recognize: All their bar and restaurant staff provided great service.Their bar tenders, hostesses, waiters were very good. Tiffany, our housekeeper, did a great job with our room every day. Tito, our hiking guide was wonderful and was also at the poolside on some days to give us great service, and made us feel like valued customers. Angel was a very attentive staff member and hiking guide. The guide for the river and falls guide was excellent too, but I didn't catch his name. The saxophone player at the restaurants was amazing and she added to our dining experience.
Reet C
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"El jefe de la playa Javier Suarez X"

Javier is very kind and hard worker.on the beach. He takes care of everyone. Everything here is clean. And the pool is beautiful. I fell javier is a very special person. Every restaurant is wonderful.
Kristen H
From Tripadvisor
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"A Beautiful, Delicious Escape"

THE GREAT- Beautiful views, wonderful weather, very serene place to spend some time unwinding- Service. All of our waiters and hostesses were kind and friendly and helpful. They made the stay special and we loved running having the same server multiple times. SHOUT OUT TO: Mario, Arturo, Giovani, and Alan at Bocados Breakfast service! - Dinner. Lots of options, a variety of cuisines, really thoughtfully curated with something for everyone and so SO tasty. I tried a number of things I wouldn't normally and was never let down! We would rank the restaurants: Bocados (Steak House), Blanca Blue (Mexican), Hiroshoi (Japanese), Aquazul (Italian literally served on the beach)- Housekeeping. They were quick and friendly and thorough. We had them turndown the room every day because it was nice coming back from the beach or pool to a freshly made bed and clean smell. Definitely tip these folks they rule. - The Room. We stayed in the Junior Panoramic Suite and we loved it. A great amount of space, an outdoor space with a hammock, very comfortable bed. A perfect paradise to escape paradise. - The Spa. We both had one of the best massages of our lives. Definitely top 3, maybe even Top 2 level massages. They're a bit pricey but they are worth it. There's complimentary hydrotherapy before, and we didn't LOVE that, but I also hate both being hot and being cold.- TierraLuna. It was this nice little shopping area you take the trolley to. It was very pretty and fairly empty and just a nice place to walk around, grab a little lunch and ride the carousel. It's an upscale kind of tiny village, but there's plenty of seating. I read and my husband took a nice peaceful nap. THE FINE- Breakfast. It's the same every day, every restaurant. In the Mexican Restaurant off the lobby there's an elaborate buffet (lots of options, none executed particularly well). And then the menu breakfast is decent, good french toast, steak and eggs, eggs in general and a great assortment of fresh cut fruit. But bacon, sausage, potatoes all very meh. My husband did love the Salmon Benedict and Canadian Benedict though!- Activities. There weren't a ton. But to be fair, we knew that, and we were fine with that. We really came to do nothing. One day we went on a hike led by the hotel to a waterfall. It was for all ages, but there was definitely a little more scrambling than I expected. Definitely not just a walk. And then there's plenty to do if you leave the resort. We went to the boardwalk in the city center and walked around to the flea market. People pitched ATVs and ziplines but that was more activity than we were interested in. THE BAD- Concierge will hound you about signing up to do a timeshare presentation. And if you say "No." they'll say, "But why?" and if you say "You're not interested in owning a timeshare." they'll say, "Oh, it's not a timeshare. It's totally different. You should do it." And you'll say "No thanks" as politely as you can and then they will say if we don't sign up they won't hit their numbers at work and they'll get in trouble and they really need this and you're their last hope and really you don't have a good reason to not go, so you should just go. And you do that same conversation about 4-5 times