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Mexico Resorts reviews

There is no better way to get a true feel for a resort than by hearing from its guests, especially during a time when a coronavirus travel warning can make you feel insecure. The following is a collection of resort reviews, in which guests provide an account of their experiences with the security measures at our resorts. We know that there are safe places to travel in Mexico, but our hope is that after you listen to these Tafer Resorts & Villa Group Resorts reviews, you’ll feel just as confident as all those who have stayed with us this year.

Puerto Vallarta Reviews

Even during times of uncertainty, we’re making dreams come true! With no Puerto Vallarta travel warnings to worry about, guests are loving their vacations and sharing their experiences. If you’re wondering “is Puerto Vallarta safe,” find out what they have to say.

Avatar058

"Our stay at Villa Del Palmar"

This is my fourth time staying at this resort. It’s a very nice place to visit and stay with family. I usually come with my kids and they love it. There are lots of activities and a very friendly staff. A special mention goes out to Irma, who helped us with our many questions and ensured that we received the answers and guidance required. If you have any questions and concerns, she’s the person to meet; she’ll direct you in the right direction. Irma is very friendly, helpful, and knowledgeable. Puerto Vallarta is a very safe location and I would recommend this resort for a great family vacation.

Halyna R
From Tripadvisor
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"Family Vacation at Villa del Palmar in Puerto Vallarta"

We had an excellent trip. Everyone was very helpful and friendly including Fabiola, Martin and Ramon. The resort is nice with a lot of different excursion possibilities. Spent a lot of time on the beach and at the three pools. My daughter LOVED the crepes and the ladies working there have to be the hardest working people in the resort.

Allan L
From Tripadvisor
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"Easy going, relaxing and fun"

Excellence service and comfortable accommodations. The atmosphere is very guest centric and there are shows and entertainment to make you feel comfortable and welcome. There are themed dinner shows each evening; Alexia, Monse, Andric and Karina were exceptionally enthusiastic and eager to share their culture was palpable. Ignacio (pool concierge) was particularly helpful and hospital.

For an easy going and stress free vacation; this place is totally recommend.

Floydg981
From Tripadvisor
Avatar032

"Awesome trip"

Great trip! The room was nice, clean and comfortable. Pools were well kept, and the activities on site were fun and worth it. Diego, was able to set us with great excursions! Villa del Palmar is great for those who want to get out and enjoy the city.

Ray Nixon
From Tripadvisor
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"First time at villa del Palmar. Would go back again"

Lovely hotel, ask for a room closer to the ocean . Lovely balcony view with amazing sunset . Staff very friendly. Nice pools and nice beach . 20 mn walk to the boardwalk . Bring a bit of money with you at the beach , lots of people selling trinkets, fresh fruits platters, oysters, or shrimps and marlin on a stick

Tour539170
From Tripadvisor
Avatar073

"Christmas Vacation with Family"

Villa del Palmar is a great resort with excellent food, great staff, and fantastic entertainment. It was a pleasure staying with them over Christmas.

Special thanks to Monse (Jasmine) for teaching me Spanish and providing such wonderful and joyful entertainment for my family. We all really enjoyed your dancing!

Shawn G
From Tripadvisor
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"Clean, friendly and things to do"

We have never been to this resort. We were pleasantly surprised. They gave us an upgrade, free, upon check-in. The room was spacious and had the necessities. Due to the several pools and hot tubs, there was always a place to lay in the sun, including your private balcony. The beach volleyball was a hit with many people. We got fish from a third-party fishing outing and the restaurant at the resort was more than willing to grill the fish for us. All of the staff were very friendly and accommodating. Awesome spa and massage. Enjoyed the sports bar to watch our favorite football games. Highly recommend this resort.

Dale D
From Tripadvisor
Avatar048

"Girls Getaway"

I just got back from a fantastic, relaxing vacation. Stayed one week in a clean one-bedroom unit. Thanks to all of the staff for a much needed vacation. A special thank you to Diego our concierge and Ignacio the Pool Concierge for all of your help. They really went above and beyond. I can't wait to go back again. The experience changed my mind about staying at a resort. We did not use the all-inclusive package this time but still ate at the restaurants and had wonderful food. Next time I would go all-inclusive for sure. We enjoyed hanging out by the pool and meeting lots of great people from all over the world. We made it into town a few times, the taxis and buses were clean and safe. I can't say enough about how nice and helpful all the staff were. It's defiantly on my to-do again list!

Katie
From Tripadvisor
Avatar013

"Resort was stellar"

Resort was great. Concierge Irma was super helpful with ATV tour, booking massages, restaurants. She was so helpful. Staff was all super friendly, food very good. Pool was cool but guacamole was outstanding!

Kristin M
From Tripadvisor

"Great option"

Pools are great. Resort is right on the beach. Convenient to local restaurants and grocery stores! Staff are very friendly! Non all inclusive is a great option because it encourages you to try different local cuisine.

John Elder
From Facebook

"Recommended "

This is a safe and friendly resort with all the amenities. Clean, quiet. Staff are very attentive. Recommended for families, singles and seniors.

Linda Scott
From Facebook

"Great time"

We had a great time at the palmar. We stayed back in december for three weeks and liked it so much that we are back. The beach is great and the staff couldn't be more pleasant and helpful. Of special note the concierge Irma was especially helpful to us. She was there to help us book events and answer any questions that we had.

From Facebook

"The hotel es super clean"

The best team in earth the concietge department Villa Del Palmar Centro especially Diego, Irma,,Monse,Iris,Fabi, Kenia, Martin etc all staff were good .the hotel have an excellent enviroment pleasent all the way and very safe which ths most important thing. The hotel es super clean and the maids are very good (verenice) please give these staff a very good prize/ evaluation.. Thank you to all Belkis R

Belkis R
From Facebook

"Fabulous "

Fabulous day at the pool & our waiter (Miguel) made me a “giants” drink for our WHL hockey team VANCOUVER Giants !!! He matched the colours of my hat - amazing man

From Facebook

"Concierge desk is so amazing"

Irma at the concierge desk is so amazing. She has taken such great care of us. Booking reservations, greeting us by name! Always looking out for us. When we had an issue she took the time to ensure we were happy and content. Thank you Irma

Linda Opalko
From Facebook

"Great Service!"

Thank you for the great service. All the staff are very friendly, Alex at the front desk, Ramon and Fabiola from concierge were always greeting us with a smile. The resort is old but very well maintained. The pool temperature is just right, not to warm , refreshing and clean. Thank you for your hospitality, we will see you next time.

From Facebook

"Wonderful Experience"

Had a wonderful experience at the concierge desk again yesterday. Thank you Monse and Ramon for your help and always being so friendly to us. And calling us by name when we come to ask questions. You guys truly make our time here special. Ken and Linda Opalko
Ken And Linda Opalko
From Facebook
Avatar053

"What a Hidden Gem"

This resort is a real hidden gem. From the onset the lobby is great and was recently refurbished. The resort itself is a little dated and so first impressions were a little skeptical. After needing to change room intially, Raul made this an easy and seemless service everything beyond this was A+. There are 3 heated pools offering ample room for even a fully booked resort. The temperature and heat was perfect and cleanliness was tip notch. Daniel was absolutely amazing for pool service, attention to detail, very polite and friendly and was always making sure we had what we needed. The poolside food was also amazing, very well cooked and great selections including a entire vegan selection. The food at the restaurants was also amazing, Jorge who wasnt always our waiter really went out of his way to look after us. Sandra who serviced our room was amazing too. These are just a few names but we had amazing service throughout and will definitely be coming back. Its clear to see many staff members have been working here for a number of years and I feel this is what makes the resort head and shoulders above the rest. Thanks for such a great vacation, we'll be back to see you all again

Tim Laidlaw
From Tripadvisor
Avatar072

"Home away from home"

Great place to vacation, as a couple or as a family. Super safe, and if you only speak English you'll be fine. All of the Villa del Palmar resorts are nice, this one is very user-friendly and would be a good place to start if you haven't travelled much outside of the US. It's close to a lot of the stuff you'll want to do and see. They've really updated the resort, very impressed with all of the work they've done. Very nice, very safe beach, kids can go into the ocean without having to worry about riptides, rocks, etc. Very friendly, helpful staff--be sure to say hi to Irma at the Concierge's desk!

Jeremy Ahrens
From Tripadvisor
Arkyviv

"Great stay!"

We were offered this trip in a vacation package and our expectations weren't that high but to my amazement our stay was absolutely fabulous!!! Our room was perfect for two middle aged folks, king bed with a kitchenette, and the best part was, our room looked out onto the bay. The food was great and the drinks were pretty awesome too. Our cups didn't remain empty for long thanks to the wonderful staff. I would definitely go to the resort again and not think twice about it. Thank you Villa del Mar for a wonderful stay.

Arky Viv
From Tripadvisor
Avatar063

"So nice to be back"

This was our third vacation spent at the Villa del Mar and it just keeps getting better. Our concierge Erma did so much to ensure our entire experience was unforgettable and the in house manager Diego still remembered my name from last year....great service.

Madmtnmike52
From Tripadvisor
Avatar070

"Vacation"

I had a great time here at Villa Del Palmar the activity coordinators were great! Very friendly and a lot of fun.
The food was good my room was ocean front and very nice also.
Activities team Monse, Kari, Alexia, Monica, David, Armando, Franco, Abraham, Sergio Coreo, Sergio acuticos, Carlos dj

Sheree Medley
From Tripadvisor
Avatar078

"Very clean"

Super clean great place to vacation

Room are big

Every one is so nice

The grounds and pool are very well maintained

Spa is fantastic

Walking distance to malls shops and dining

Bus stop right out front to go down town

Shanem S3335 Rp
From Tripadvisor
Camjohn

"Had a wonderful time!"

My inlaws and I spent a week at the lovely villa del palmar resort in Puerto vallarta and we all had a great time! Good food, great drinks and a very friendly and helpful staff! Ray ann did a great job on helping us find our bearings, and alerting us of the many activities! There are many things to do in the area, both on the resort and nearby!

Camjohn
From Tripadvisor
Facebook avatar

"Another visit to almost heaven"

We had a 1st floor room by the pool. Exactly what we ask for and thanks to Claudia Camarena everything was perfect from day 1. Enjoyed the beach activities and the water aerobics on a regular basis. Loved the Mexican Fiesta and the members party was fun as usual too.

Wallace3731
From Tripadvisor
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"Outstanding:"

Girls trip, the most amazing week. I absolutely think we picked the best time to vacation and enjoy the beautiful weather and people. We had 7 days of rest and relaxation. The hospitality, was great! Everyone was so friendly and courteous.The location was easy to navigate, getting back and forth to the property was a breeze. We would especially like to thank Obler and Carlos for the tequila tasting, they were awesome! The breafast, was especially delicious and the waiters were great. Daniel, the poolside waiter thank you. Lastly, Gabrielle our room attendant thank you as well for your service. I will definitely return. See you all soon!

K W
From Tripadvisor
Avatar003

"Love this place"

We stayed here for 5 night-6 days. We LOVED this place. All staff members were so nice and friendly. The food was great, drinks were delish and the views are beautiful. Every visitor we met was so friendly as well, you could see everyone who was staying at this hotel was having a GREAT time. Every night the hotel does some sort of entertainment which was a blast as well. We will be returning for sure

I3999 G Njessicak
From Tripadvisor

"Good time"

It’s our second time in this resort and we are having a good time, friendly staff, special thanks to Monse, Diego & Martin, they are always willing to help. Looking forward to coming back

Denise Bailey
From Facebook

"Outstanding Staff"

Great location, outstanding staff- Diego is very knowledgeable, professional and a very nice person: Jose is simply the best bellman ever: Claudia is always extremely helpful and accessible: and Ernesto is fantastic on the beach. Absolutely no hesitation to continue to come here.

Thomas Green
From Facebook

"Exceptional"

This a great location, we come twice a year and as members we feel proud of the staff that you have. Ernesto our waiter by the pool is always friendly and kind. Jose the bell boy always giving us a great welcoming at the entrance. The concierge Diego , Martin y Monserrat always ready to make our dinner reservations outside. Exceptional staff.

Kathy Green
From Facebook
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"The best vacation!"

Best vacation I've ever taken. Coming back asap!

Amanda Davis
From Google
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"Great location"

Small resort that caters to people who want to cook for themselves as well as good restaurants. Great location, close to Malecon and other shopping

Caroline Martin
From Google
Avatar069

"Amazing week!"

This was my 1st visit. I have to share the experience was perfect. Check in was quick, rooms are big and clean and the staff very friendly and eager to help. I have to give a shout out to Victor. There have been few times in my life where I was completely wowed and Victor is now at the head of the class. His attention to detail for me was amazing. If you come here, reach and ask for Victor. He will make your vacation the best ever. I promise!

Dukeofgravitas
From Tripadvisor
Default avatar 2020 52

"Amazing"

Everything has been top notch. We are constantly amazed by the attention to detail and Abrahamwas a key part of our amazing stay and meal at hiroshi! We cant wait to visit again and have loved every minute of our stay.
Taylorb J22 Ap
From Tripadvisor
Default avatar 2020 69

"Security"

Javier Suarez my be one of the nicest humans alive! His attention to detail, and total concern for his guests is nothing short of amazing! My wife and I were so happy to him upon our arrival at Garza Blanca! He is one reason we came back!
G8268 D Hjohnc
From Tripadvisor
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"AMAZING!! Highly recommended!"

Hotel Mousai is amazing!!! The hotel staff is the absolute best (shout out to our amazing butler Carlos) and they make sure you have an excellent time. The service is impeccable and the premises are very clean. Everyone is very attentive to your needs to make sure you have your dream vacation. The food here is also absolutely delicious! They will accommodate any request. You will never want to leave!
Travel46610650444
From Tripadvisor
Default avatar 2020 18

"Members"

Amazing view! Fantastic waiters You will never be glad that you came to the spot. Especially request Jose and Franco, they are so personable, funny, attentive, and make the meal!! Yummmy sushi! Perfect cocktails!
W9145 Z Kjessicar
From Tripadvisor
Default avatar 2020 35

"Service is impeccable and staff is very friendly"

My wife and I stayed here for 10 days for our honeymoon and it was a dream come true. All members of the staff were extremely helpful and friendly and exceeded our expectations each and every day. Our butler Carlos provided exceptional service the entire time and went out of his way on a daily basis to make our experience special. We are grateful to Carlos and the entire staff at Hotel Mousai for creating such an unforgettable experience for us.
Toryk308
From Tripadvisor
Cestes24

"Best Trip Ever"

I cant wait to book my next trip to Hotel Mousai the whole experience from the service, staff, views and Butler was exceptional. Please recommend Carlos on your next trip! He made sure everything was taken care of ahead of time for me and for each day. When you looking for a 5 star hotel and service to relax and enjoy each day this is definitely the hotel!
Cestes24
From Tripadvisor
Default avatar 2020 29

"Josue was amazing at he hydro-therapy treatment"

We visited the Spa Imagine in the hotel. The relaxing massage was good, but the hydro-therapy was amazing. Our spa concierge was Josue and we had never done hydro before. He was super awesome. Very friendly and helped us thru the process. We had such a great time because of Josue, we will return!!!!
Blavid
From Tripadvisor
Default avatar 2020 33

"Amazing dinner at Hiroshi!!"

The waiters and waitresses were simply amazing. Jose and Abraham provided excellent service and the head waiter even stopped by our table to provide excellent jokes and a few card tricks as well!! A word of advice, what happens in Mexico..... stays on Facebook. It was the best sushi we have ever had in our lives with a 5 course sampling of the freshest sushi we have ever had. Everything was personalized and worth every penny. Tip your servers well!! They deserve it!! Best dinner experience on our honeymoon yet.
Jdbressler
From Tripadvisor
Peter s

"Hiroshi restaurant "

Our staff of Frida the host and Christian, Jose our servers were exceptional! They made our dining experience one we will never forget. They offered menu items to us that we wouldnt have typically ordered & were so glad they did! Everything they suggested was amazing. We cant wait to come back for another special dining experience. An amazing restaurant with exceptional service! This resort, staff and restaurant are a well deserved 5 diamond!!
Stoneman20000
From Tripadvisor
Default avatar 2020 43

"Always a wonderful experience!"

This is my husband and Is third time coming to Hotel Mousai, and the stay somehow always manages to get better each time. We love the steakhouse (Bocados) and the menu and service at Hiroshi is phenomenal (Irving and Jose are wonderful if you have the pleasure of being served by them). The views are amazing, the rooms are out of the world (love the private infinity spa on our balcony, and you just cant beat the service. We recommend to everyone we can and plan to come back next year!
117kayleet
From Tripadvisor
Jennifer g

"Relaxing, Wonderful Vacation"

My husband and I just returned from Hotel Mousai. We cannot say enough wonderful things about the resort and the staff. We travel a lot, and we have never experienced the level of service and hospitality that was offered by everyone we came into contact with. Elisa at the Concierge desk was simply amazing. From the minute we checked in, she made us feel so welcome. She made all our dinner reservations and attended to our every need throughout our entire stay. She checked in on us daily, even coming up to the Rooftop Pool to see if we needed anything. Top-notch professionalism and service. Cesar at the Rooftop Pool was another staff standout. He was so friendly, accommodating, and professional. The food was amazing, the property was well-maintained, and you cannot beat the views. We had a corner suite and even though we were not on a higher floor, the views were absolutely breathtaking. Hotel Mousai took Covid seriously, but we also never felt like it was a problem. All the staff wore their masks, and most guests wore them in the elevator or when there were bigger groups of people. The scheduling of the Covid test, taking the actual test, and receiving the results were all seamless and we had no issues at all. We will definitely be back to Hotel Mousai. This was truly the most relaxing, fun, wonderful vacation we have ever had!
B8785 Z Ojenniferg
From Tripadvisor
Default avatar 2020 38

"Unexpected and yummy!"

While staying at the Garza Blanca hotel - my hubby and I had a date night to go to dinner at Hiroshis restaurant at the Hotel Mousai. (Hotel Mousai is one of Hotel Garzas hotel!s on their grounds). My daughter had said that it was an Asian Fusion type of food mix and they served their plates Tapas style - i.e., - small! I was sure that I was going to leave their hungry. Not true! My hubby and I had to roll ourselves out of there! We started with a cocktail at the bar. Waiter was knowledgeable- although not over the top friendly. The hostess Alicia (I think) was fabulous and very welcoming. Our waiter Irving was nice - but I felt he was trying to up sell us on a $78.00 Raw tuna dish - especially rare and a delicacy! No thank you!! Too pricey for my blood. We ended up over ordering! We had the vegetable tempura (to die for) 2 sushi rolls ( the eel was out of this world) the Mexican California roll was good but not as good as the eel. We had edamame, a tofu steak - (not a favorite) an order of chicken Skewers - very good and the wasabi steak. All dishes were very tasty and we were stuffed like cabbages by the time we left. Oh yes - one downsize is that you are not allowed to take leftovers home - some type of company or state policy. :-(We made it a point to meet the manager - Diaz. We had some minor problems with reservations and time frames - but he made sure he squeezed us in. He called himself Cap Diaz and he was simply charming and wonderful! He was very caring - helpful and just sealed the deal in having us come to the conclusion and opinion that this restaurant is a first class well managed upscale restaurant and now a new favored spot! Great job Garza Blanca in having this quaint and high quality restaurant!Well be back!
Wanda D
From Tripadvisor
Sharingiscaring2013

"A true gem"

I have visited this place a couple of times and I must say this is one you do not want to miss in Vallarta.Beautiful hotel, top location, stunning view at rooftop pool, bar and restaurant all with excellent people and service.I normally do not rave about a place but must make an exception. Do check it out.
Sharing Is Caring2013
From Tripadvisor
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We loved everything about it!
From Facebook
Default avatar 2020 20

"The BEST in Puerto Vallarta - No Question About It!!!"

My wife and I love luxury travel and finding and enjoying unique five diamond properties around the world. Fortunately for us our all time favorite - HOTEL MOUSAI in Puerto Vallarta - is only a 2.5 hour flight from our Southern California home. The property's location is A+++ and is just a few miles south of town. Hotel Mousai is the adult only tower of the Garza Blanca resort property and operates as a separate hotel. The views are the most spectacular overlooking magnificent Banderas Bay. The luxury, vibe and quality of this amazing 73 suite tower is mind boggling and definitely is a refreshing change from a predictable Four Seasons, Ritz Carlton, St. Regis or Rosewood. The spa and gymnl are like nothing we've ever seen and the food and beverage is outstanding. Hiroshi offers an incredible Japanese dining experience that rivals Nobu while the rooftop dining and room service have unique offerings that will make your mouth water. However, despite the beauty of the location and physical property what really makes Hotel Mousai is the most kind, attentive and incredibly genuine and welcoming service and warmth provided by the staff. We have been regulars since 2016. Hotel Mousai gets a A+++ for their staff retention. It is like coming home when we stay at HOTEL MOUSAI. It is a pleasure to see the familiar faces. Every staff member we come in contact with deserves mention from bell hop, front desk, concierge, pool staff, waiters etc. However, a few staff members near and dear to our heart deserve special mention. Carlos Ramos (butler) and Jennifer Udave (concierge) go above and beyond to ensure all their guests have an amazing experience. Their professionalism, kindness and genuine concern that their guests (whether first timers or regulars) are having a perfect five star experience radiates. They both work tirelessly and pay attention to the smallest details. In summary, HOTEL MOUSAI is an incredible gem and in my opinion the best five diamond property in the Puerto Vallarta area and only five diamond property in Jalisco (Four Seasons etc al in Nayarit). Another note, Punta Mita is gorgeous, but so far removed from the charm, pizzaz, vibe and incredible dining offered downtown. Hotel Mousai is a quick 2.5 mile taxi ride into town and only 150 pesos ($8 USD). So if you are looking to be spoiled at a five diamond Puerto Vallarta resort book HOTEL MOUSAI, but PLEASE don't tell too many people...we kind of want to keep this place a secret.
Luxuryhotelcritic
From Tripadvisor
Default avatar 2020 14

"Will return over and over...."

This was my second trip to Garza Blanca, this time staying at the Mousai tower. It was a much needed trip away and Mousai was nothing short of total relaxation and pampering. I was blown away by the room and grounds immediately. Although we did come up for dinner at Hiroshi when we stayed at GB, I had no idea how nice the suites were at Mousai. Our deck had a few boards that could stand to be replaced, but to be expected with sun wear and tear. The hot tub and hammock were my favorite spots in the late afternoon.... I could have slept in that hammock. The food in my opinion is excellent, far better than most resorts. My favorite was probably Bocados on both visits, the steak is perfection. Hiroshi has great sushi and the bar there has the best drinks on the entire property. We had breakfast every morning on The Terrace which was lovely. Plenty of options for food and drinks! Always had my coffee, green juice, water, and passion fruit mimosas lined up. We did not get dinner on the The Rooftop, however we did get snacks at the pool there daily and everything was fresh. The drinks were perfect for lounging in the sun, we had the watermelon cocktail everyday! Room service was also very good and very prompt. I will say I know that due to the times the hotel wasn't fully booked and so it felt like we never had to run up to the roof to get a pool bed early or rush to breakfast to have a seat. That said, when I did visit a few years ago during non-covid times it still never felt like the resort was overly packed. We did take a few nights and go into Old Town and have dinner and drinks which was perfectly arranged for us by our concierge. I want to recognize so many people for their top notch service and I wish I could remember all the names! Ambrocio (sp) and his team at the Hiroshi bar/restaurant were amazing and we had to visit them nightly for cocktails. Rafael and his team on the roof deck made our pool days perfection with their attentiveness and great service. All of the wonderful bartenders and waitstaff at Blanca Blue for indulging us in our needs for espresso martinis! The guys at The Terrace for taking care of us and a few of our hangovers at breakfast. Leo with concierge/butler services you better be there when we come back to see the new tower, your personality was infectious in the most positive way. Elisa and Jennifer at the concierge desk made every request possible and took care of us, thank you! I will return to Mousai without a doubt!
Ashley C
From Tripadvisor
Default avatar 2020 3

"Fantastic relaxing vacation"

Amazing vacation! The Mousai resort is in a nice secluded rainforest mountain about a 20 min taxi ride ($8 USD) or Uber from the downtown Boardwalk/Romantic Zone of Puerto Vallarta. All the staff speak good to excellent English thankfully. This all-adult modern resort (majority of guests seem to be ages 3550, and is not a party/spring break resort) is the epitome of luxury with the best amenities, excellent fine dining options (must make reservations in advance - I would recommend doing this for all the restaurants on the day you arrive), and an all-inclusive option (all-you-can eat and drink, included room service, premium liquors and cocktails). The rooftop infinity pool gives perfect relaxing vacation vibes with poolside service (extensive food menu, drinks and amenities), comfy cushioned lounge chairs with pillows, and plenty of umbrellas/cabanas for a shady option. The rooms are incredible with a Bose sound system, iPad-controlled features, balcony hot tub, full mini bar, fancy bidet toilet, pillow menu, double headed shower, makeup station and mirror, lounge chairs, and amazing views. The daily cleaning service was perfect - our room was so clean and well stocked with towels, bottled water, etc. as well as cleaning the floors/surfaces and general tidying up. Hotel Mousai is the sister resort to the Garza Blanca resort which Mousai guests are allowed to use including the restaurants, additional pools, and the beach. The resort offers additional included activities such as hiking (they own the whole mountain), paddle boards, and kayaks. While there are not a ton of activity options on the resort (I understand that the goal is relaxation), there are options for excursions that the concierge can help with and the downtown area is an easy and safe day trip for other activities/night life. The women who work concierge are extremely professional and I trusted their judgment and recommendations completely. Another great amenity is the trolley/shuttle that can transport you around the resort- thank goodness because there are a lot of stairs.I appreciate that this resort is VERY Covid-friendly. All the staff are always in masks (even though I know they're hot!) and there are signs encouraging guests to wear masks when moving about public areas. The resort is clean and very spacious, allowing social distancing. It was very easy to schedule our rapid covid tests with the hotel before returning home to the U.S.There is still construction going on (as of Apr 2021) of the new tower they're building, but honestly it didn't bother us, even on the rooftop because they had music playing.My trip was just in mid-April and it was a bit too hot/humid for me, so I would recommend going in February or March.While I saw many reviews expressing issues with their room charges/bill, we did not have any issues at all and they deducted our resort credit at the end of our trip.
Megannd513
From Tripadvisor
Default avatar 2020 12

"Sunset vegetarian dinner experience at Rooftop restaurant at hotel Masai"

Chef Karlos has created excellent vegan/vegetarian dinner. Started with tofu sashimi with pesto with a hint of truffle oil with confetti vegetables. Main was tofu burger patties with couple different sauces, purées, vegetable garnishes and crunches. He even made me warm berry compote with home made vegan banana ice cream. These dishes were amazing dish and I hope they will add to them to regular dinner menu. Even non-vegetarians can be enjoying these dishes. All staff are super friendly and helpful, but Frida went above and beyond of her duty to make arrangement for this out of this world vegan dinner experience.
Kiyomiy574
From Tripadvisor
Default avatar 2020 12

"The rooftop at hotel mousai"

Fantastic experience at the rooftop restaurant. Chef Karlos went above and beyond in preparing a special vegetarian meal. Special thanks to our hostess Frida and all of the waiters who made our night. The rooftop atmosphere is the best location for dinner. Great views of puerto Vallarta and the bay. Sunset dinning at its best
Neilric99
From Tripadvisor
Default avatar 2020 1

"Amazing dinner and service!! Jose and Cristian at Hiroshi restaurant at Mousai Hotel were absolutely wonderful."

Jose and Cristian are the best! Highly recommend Hiroshi. The food and the servers were beyond amazing. If you want great food and service, Hiroshi is the place to come. We celebrated our anniversary here, visited from Californiaand we felt so welcomed!!
O9228 R Csoniag
From Tripadvisor
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An amazing place with beautiful views , and courteous staff!
From Facebook
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AI is the way to go! Relaxing, great food, good service, and the rooms are amazing!
From Facebook
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ver nice and natural facility. we liked it very much
From Facebook
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This place is beautiful and the rooms are huge
From Facebook
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great vegan options at the restaurants, very knowledgeable about dietary restrictions. great pools and beach.
From Facebook
C9f6d5b2 6ba2 47ca aa36 37da98420372

This place is Amazing Awesome It is everything you want while vacationing To be pampered eat rest n drink well
From Facebook
C9f6d5b2 6ba2 47ca aa36 37da98420372

Absolutely the best place I have been to. The service is impeccable and they make you feel like royalty. The view is breathtaking and that sells you immediately. You must visit this place ASAP
From Facebook
Default avatar 2020 11

"Our stay was the best!"

We love Garza Blanca! A special thank you to Gabby always make sure our penthouse is perfect. Your housekeeping staff is amazing. Also, a special thank you to the staff at Bocados for all of the special treatment received. The meals were delicious and the service the best!
Julie B
From Tripadvisor
Tfelix2600

"Outstanding service "

From day one the staff have been incredible our house keeping person Laura was kind and went above and beyond to make us comfortable. All of the pool staff not only attended to every need but also make sure to talk with us and treated us like friends without being to involved. Membership was not pushed on us like other resorts and the food service and restaurants were al delicious. We did the all inclusive which was worth every penny. Covid safety was followed by staffand cleaning was done regularly and visibly Cant wait to come back. Thank you for an amazing experience.
Tee2600
From Tripadvisor
Default avatar 2020 64

"Garza Blanca Visit"

I cant say enough about how much I enjoyed my visit at Garza Blanca recently! First class resort and outstanding service. Highly recommended! A few-standouts during my stay were definitely Virginia who cleaned my room perfectly each day, Alex and Tito at the pool, Nicte from the Conciegre staff and of course the Butler staff who are just outstanding: Roberto, Jose, Alejandro, Manuel and of course Valenzo. Thanks to everyone at Garza for a wonderful stay and Ill see you again soon!!
Jack C
From Tripadvisor
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I simply cant say enough about this breathtaking property. From the moment we arrived we were blown away! Our corner suite was one of the most beautiful we have ever encountered. Service was over the top excellent. Food was delicious! We cannot wait to return. Thank you!!
From Facebook
Default avatar 2020 17

"Just Came Home and Already Booked to Go Back....."

Like most people we have been trying to take a trip for well over a year and when finally, we were able to we chose Garza Blanca in PV. Partly due to the way they are handling Covid testing but mostly because of the reviews we saw from other people. We just returned on Saturday night and we are already booked to return again this December but this time with my parents. We do not usually do that, but we were so impressed we wanted to share the experience with them. The resort is stunning, the service was excellent and the people that work there were the nicest and kindest folks you will ever meet. I honestly cannot remember a time where we were treated so well on vacation. We would like to thank Rosie for getting us acclimated and settled in and then always following up with us during the week. Roberto and Alejandro were great and create the best drinks in the resort. Alex, Tito and Marco were always there to help and serve and always smiling. Caesar is wonderful if you want to do the Kayaks and Paddleboard which we did several times during the week. Unfortunately, I did not get the name of our server at Horoshi but I highly recommend having dinner there at least one night. We also want to thank Virginia who took care of our room each day and night with exceptional care and service. We were also pleasantly surprised by the quality of the food. We really enjoyed all the restaurants as well as the rooftop bar. The resort itself is beautiful and hearing the ocean all night was relaxing. They do have some construction going on, but it is only during the day and honestly you cannot hear it over the ocean. If you have been looking for one of those special vacations, I would highly recommend this resort. Thank you Garza for taking such good care of us while we were there
Michele C
From Tripadvisor
Default avatar 2020 11

"Family Spring Break"

Had a great morning taking the kids on a trek through the jungle. Our guide assisted our youngest through the tougher parts and she had a blast (age 10). The waterfalls werent running usually June and July, but nice time to get out in nature first thing in the morning with plenty of time to get back to the pool and relax. 2.5 hours - at first I thought this is way to advanced for me and my kids, but definitely would recommend. The views from the top are breathtaking! Learned a lot from our guide on the tour. Ramses took great care of my youngest!!!
150candices
From Tripadvisor
Sujatarao

"Stunning ocean views, first-class staff and great activities for children"

Garza Blanca was fantastic! Our suite was beautifully furnished and impeccably clean with stunning views of the ocean. The staff was beyond friendly and helpful and the plethora of food options (room service, Blanca Blue, Aquazul, Hiroshi, Bocados STK) were delicious. The Japanese restaurant on-site, Hiroshi, had spectacular views of the sunset while dining. We took full advantage of the kids club and our daughter had a great time watching live shows put on for the kids, doing yoga and making crafts. The massages we got at the spa were so relaxing and the unique "hydrotherapy" offering is a must-try. Garza Blanca helped us arrange transportation to/from the airport in Puerto Vallarta, answered all of our questions prior to and during our stay and made sure we had a very relaxing family getaway.
Sujata R
From Tripadvisor
Default avatar 2020 59

"Sophisticated Spring Break Get Away"

One of the best resorts we've ever had the privilege of staying. The staff is fun, friendly and genuine, even as they all comply with face covering standard. Can't wait to return to one of these suites again. The hot tub on the deck is perfect anytime.
Mmthomps123
From Tripadvisor
Default avatar 2020 12

"Birthday getaway Puerto Vallarta"

Hotel Mousai Penthouse Suite was absolutely amazing. Our Butler Carlos Ramos took care of all of our needs for the week we were there. Rooftop infinity pool, great food, music and exceptional customer service.
Washington2425
From Tripadvisor
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Absolutely wonderful experience. This place is so beautiful, well maintained, and has the most professional staff weve ever encountered at a resort. The food was outstanding and the rooftop pool was amazing! We will definitely go back!
From Facebook
Default avatar 2020 46

"Excellent"

We loved everything about this place! We don't usually go back to the same place twice but Garza Blanca will be an exception! From the kind and helpful staff, to amazing food, and superb view and room service- it was phenomenal.
Heather B
From Tripadvisor
Default avatar 2020 20

"Resort stay"

I was very happy with all my stay at the resort. All staff was friendly and helpful. I am impressed with the free Covid testing provided before flight departure. The staff printed and provided a copy for us before our flight departure. As a member of the Tafer Group continue to enjoy every stay at every location.
Silvianos130
From Tripadvisor
Joel w

"Luxury"

A wonderful up-scale resort. We have returned several times. The service is excellent and the food is delicious! We had a beautiful three bedroom penthouse near the beach. Everything was great. A washer and dryer in the suite.
Joelw169
From Tripadvisor
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"Hotel Mousai is the BEST"

We have been to Mousai 5 times now and are so impressed each time. The food is great. The service is even better. We always meet great people at Mousai, which is an added bonus. Even our toilet seats are heated lol.
Thecurbbarandgrilll
From Tripadvisor
Default avatar 2020 12

"Not our usual style, but..."

We never ever stay at resorts. This was an almost-last-minute getaway to just get some beach, pool, and spa time before my husband gets back to work after so long on the pandemic furlough. The whole resort was well kept, with great views, and the staff were all warm and friendly. Hygiene theater was in full swing; seemed like I was getting squirted with hand sanitizer every other step I took, and temperatures were taken frequently. I call it theater because while I appreciate the effort, I believe masking and distancing are much more effective than all that other stuff. Almost none of the (mostly US American) guests wore masks or seemed to care much about keeping their distance, but the staff were always masked up.We took the all-inclusive package even though we didn't intend to milk it for every meal (there are too many good restaurants in PV to try -- see reviews of Cafe des Artistes and Tintoque). The food was better than I expected. We ate at Blanca Blue and Bocados, and both places had good options for my pescatarian diet. We got the honeymoon suite just to have the terrace with hot tub, and the room was spacious, clean, and the hot tub was functional (something I've learned to be skeptical about). It even let me set it to 40C and stayed close to that temperature during our stay.The spa was up at Mousai, where we would have booked if there had been a room with the right configuration available. Mousai is the adults-only part of the resort, with flashier appointments, an exclusive pool, and a cool rooftop bar/restaurant that is reserved for Mousai guests most of the day.Luis at the spa was an excellent masseur. We had pre-booked hot stone massages with him our first full day there, and we liked him so much we went back two days later for regular relaxing massages. The hydrotherapy room was a trip, perched so far above the sea, with lots of different stations for sauna, steam, hot and cool soaks, and this weird tube you sit in for what I call the "water torture" (it's really just like someone turns a firehose on your shoulders from above). The one slight down note was that we felt a bit pressured to attend an "ownership program" orientation. Nothing against time shares, I know people who use them and love them, but we weren't willing to spend that time on such a short vacation. I had the impression the concierge staff was under enormous pressure to push this program. To their credit, they did back off after we first said we would attend and then thought more about it and canceled.We would probably not go back to this place, but not because of anything wrong with the property, staff, or value of the all-inclusive package. We just usually prefer to stay in smaller boutique hotels or rent an airbnb, and it would have been nice to be closer in town since we ended up not wanting to get in the water as much as we thought we would. Though it was always easy to get a taxi into town for about $10 each way and we never had to wait more than a few minutes.Overall I would definitely recommend this place for families with some $$ to spend and who don't necessarily want to spend much time in town.
Keithh G1498 Jf
From Tripadvisor
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"A wonderful time at Garza Blanca "

We had a wonderful 3 days at Garza Blanca. Relaxing beach, impecable detail to all your needs, great food, a very attentive staff, and a fun time being entertained by the amazing bartender, Ulises! He is fun to watch as he custom prepares your drinks!
Khurt53
From Tripadvisor
Default avatar 2020 45

"Cant get enough of Garza Blanca"

It was our third year in a row at Garza Blanca in Puerto Vallarta and Im not exaggerating when I say we love it more every time we come. The hospitality is unbelievable...immediately upon arrival being greeted and taken care of by Carlo and Joel to the daily assistance provided by the gentlemen around the pool (Ramses, Tito and Oswaldo, to name a few), everyone literally treats you like royalty. And the views from the mountain panoramic rooms are just breathtaking. The food is great and the pools are perfect! The beach isnt the best (a bit rocky), but that wasnt an issue for our family since we often spend most of our time at the pools wherever we go and regardless of how nice the beach may be. If youre looking for an amazing vacation destination, look no further...this place is amazing!
Marcsid23
From Tripadvisor
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"Great hotel!! "

First time in PV and we had a wonderful time! Hotel Mousai was really a fantastic experience. Carlos Ramos was our experience host and he always went out of his way to make sure we had everything we needed and to take care of reservations and bookings for us. He was kind and sincere about his duties. The entire staff is thoughtful and gracious, top notch. The only drawback was the incessant construction noise which starts early every weekday. Hard to deal with while you are trying to relax.
Feljen3
From Tripadvisor
Default avatar 2020 12

"Excellent Concierge Service!"

Andrea went above and beyond to ensure our stay was used to the Maximun potential. We did not have to worry about reservations or booking activities as she took care of all the details so we could just relax and enjoy. Highly recommend!
Bryno462
From Tripadvisor
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When you imaging getting away to paradise this Hotel is what you dream of. It is everything you want on a vacation. This is our first time to Puerto Vallarta and we love it! If you are an adventurer the Botanical is one of the best in the world. There are amazing hikes to falls. Plenty of excursions. Rhythm of the night is a great boat ride to and island wit a spectacular show! So much to offer here in PV. We just became owners on this trip, so we are already planning our next trip to one of their properties in Cabo. We have already been to Cabo, but are excited to stay at the resort there. Mention me and youll get the Royal treatment and a fraction of what you would pay if you booked everything yourself. Dolce Vida!
From Facebook
Default avatar 2020 43

"Garza Blanca for the win 2021 spring break!"

We were excited to FINALLY get here. COVID had us reschedule four times...Highly recommend! We traveled with our 11 year old daughter. There was plenty for us all to do. It was the best trip to date. The rooms, pools, activities and staff are first class. We went the pool everyday. The pool staff and waiters are very attentive. We LOVED Alex! Spent a great day in the sun and he made sure we had anything we needed. We also enjoyed a morning kayak/snorkel tour with Cesar. It leaves daily from the beach, it is a beautiful way to start the day. Cesar is knowledgeable about the area and marine life, super interesting. We did the waterfall hike as well. Oswald, fantastic guide, helped us navigate the trail as we are not hikers. There are several hikes during the week at different levels. We chose intermediate. Worth it! Both guides were professional, knowledgable, and fun. The best part is these activities are included with your stay. You don't have to leave the resort. Each takes about two to two and a half hours. Plenty of time to enjoy the rest of the day doing what you want. Don't miss checking out Spa Imagine, the services are wonderful and the VIEW is crazy good! The hydrotherapy is worth doing. Maria was awesome, wish I had more time to schedule again before we left. Next time!
Kathy L
From Tripadvisor
Default avatar 2020 44

"Picture Perfect Destination"

Garza Blanca is the only place our family will stay when visiting Puerto Vallarta! The location is perfect-far enough out of town to give you a true authentic Mexican experience. You have the ocean in front of you with a beautiful sandy beach, and the lush green jungle at your back. Its truly peaceful and relaxing, as any vacation should be! Our family has visited the resort 3-4 times now and each trip is better than the last. The staff is absolutely amazing and so kind and accommodating! The bar in Blanca Blue is by far our favorite spot for craft cocktails and divine cuisine. Daniel, Angel and Ulises have been there for years and feel like old friends! They truly make our stay memorable and make it so hard to leave! Jeane in Concierge is also so amazing and has taken great care in making our stays comfortable and stress-free. She too has been with the resort for many years and makes us feel like family each time we visit. Truly a special group of people in an unforgettable destination!
M8368 L Wmicheller
From Tripadvisor
Default avatar 2020 55

"Really enjoyed our trip to Mousai!"

My wife and I stayed at the adults only hotel at Mousai for a week. We really enjoyed the service and food during our stay. Ricardo helped check us in and helped us out a ton. Eliza and Ernesto helped us plan the week with adventures and relaxing time. Alay (miguel) was our waiter at the sushi restaurant and we had so much fun talking to him. The entire staff at the roof top pool was top notch. They made us feel like royalty, especially Enrique. We also did a kayak tour with Cesar. He was a lot of fun and rescued my snorkel I dropped in the water! Finally we did a hike with Ramses and Torre..... probably the best adventure we had. Rameses and Torre went out of their way to ensure we had a fun experience. Thanks for the great times and adventures. We will certainly be back.
Winm3e46
From Tripadvisor
Kreph

"Jungle and beach paradise"

We had a great time for the week www were here. There is so much to do and the greenery of the jungle backed against the blues of the ocean was fantastic. Staff and accommodations were top notch!! There are several restaurants on site that served fresh gourmet foods. Will definitely be back!!
Kreph
From Tripadvisor
Default avatar 2020 28

"It only gets better"

We stayed at hotel Mousai, talk about first class service. From the pick at the airport to the hotel stay not only is it Beautiful its perfect. Thank you Carlos Ramos for giving us such an amazing experience. Rafael at the pool was amazing making sure we were taking care of. First class concierge with Elisa was just perfect. Not to mentioned the chef at the sushi restaurant. Must check out clean fun best way for a nice quick getaway with friends, love ones or even just you. Hands down the experience keeps getting better. Carlos thank you for taking care of us. To the entire staff at hotel Mousai thank you from the bottoms of our hearts best experience ever.
380luluv
From Tripadvisor
Default avatar 2020 12

"Great vacation"

Great resort, great vacation. Super relaxing and fun. Covid protocols are great and feeling very safe here.Did a kayak trip (free service at resort) to Los Arcos. Amazing trip led by Ceaser - absolutely great guy and great tour guide. Great snorkeling with ton of fish but the highlight was a close encounter with mama and baby whale. Breathtaking. Loved every minute
Efiroe
From Tripadvisor
Default avatar 2020 38

"Perfect vacation"

From the moment we arrived at Garza Blanca, every aspect of our vacation has been perfect! Lorena, our concierge, filled us in on all the possible excursions and made our dinner reservations. At the pool, Fernando and Ramses took amazing care of our group. They were so kind and attentive. Fernando even offered to bring us true Mexican tamales and Ramses made sure we saw the baby whale and its mother out in the bay. This has been a perfect vacation and I really dont want to leave!
Nh Travis
From Tripadvisor
Default avatar 2020 27

"Best vacation ever!!"

Our trip to Garza Blanca was nothing short of spectacular. It was so relaxing and the service was amazing! At the pool, Fernando and Ramses were incredible servers with great personalities and gave us delicious dinner recommendations. They were so kind and respectful and even helped us with our Spanish! This truly was the vacation of our dreams, and we definitely will be coming back!
Grace A Mills
From Tripadvisor
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Such an amazing destination!! The staff is unbelievably kind and accommodating, the food is fresh and delicious, and the location is perfect! Our family has visited Garza Blanca 3 or 4 times now and we are never disappointed. You really cant find a better place to stay with the ocean view in front of you and the beautiful jungle backdrop. Absolutely perfect in every way!!
From Facebook
Default avatar 2020 31

"Perfect, even during a Global Pandemic!!"

We had an AMAZING time on our 5 night stay at The Mousai in PV, Mexico! The hotel room was sóo luxurious with a lot of space and especially the terrace with the great view, hot tub, lounger, hammock, etc. The staff were incredibly helpful - shoutout to our butler, Ernesto, who was AWESOME!! - and they were sóo nice. The staff at the restaurants were great and we felt very welcome and at home at this resort.Don't even get me started on the rooftop pool; all I can say is Ahhh-mazing! It had such a beautiful view and there was entertainment and drinks and food; it was terrific.I would DEFINITELY stay there again.
Larisa N
From Tripadvisor
Default avatar 2020 42

"An excellent time was had by all"

We stayed a week in an Ultra Suite and had a fantastic time. The food, drinks, and service were top notch, and we found the staff to be friendly and always helpful. Rosy and Carlos went above and beyond to make it a great vacation.
Scotta460
From Tripadvisor
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Super nice very deluxe everyone very friend
From Facebook
Default avatar 2020 6

"Best Vacation Ever!!"

Hotel Mousai was amazing. The service, beaches, attractions, food, and people were all great. Special thanks to Carlos for his amazing service. I'd recommend this place to anyone looking for a couples getaway.
Jheaden
From Tripadvisor
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The staff was so pleasant. Rooms are clean and spacious. One of the best hotels.
From Facebook
Default avatar 2020 16

"AMAZING VACATION"

This was our first trip to a resort in Puerto Vallarta. Everything was amazing. We felt safe with regard to the virus. Everything was very clean and the staff wore masks. Overall this is one of the most beautiful hotels. The staff were always so kind and helpful. They all truly went above and beyond to make sure we were happy. This is a MUST!!!
Susant A3974 Sx
From Tripadvisor
Default avatar 2020 1

"Relax in luxury- Eat and Drink Quality "

If your looking for a place where everything is top notch and your getting the best quality food and drink in Mexico you cant beat this resort- The corner suites have amazing views of the ocean and jungle- The food is amazing- They pay attention to detail- the beach and the service on the beach is amazing- Go enjoy eat and drink- Go to Mousai Resort and live the life of luxury
Michael L
From Tripadvisor
Default avatar 2020 48

"Wow!"

Desperately need time away and Mousai was perfect. Awesome hotel, amazing service and great food. Met lots of great people as well. I highly recommend Hotel Mousai and will 100% be back. In fact, most of the people we met there were returning guests and I think that says it all. Lastly, we had butler service and Carlos was THE best. He checked in with us multiple times per day and made sure everything was just right. Thank you Carlos!!!! Dont hesitate, book this place...you wont regret!
242dustinh
From Tripadvisor
Default avatar 2020 66

"The best Honeymoon ever!"

First of all I would like to start by saying that my husband and I travel quite often and we have stayed at many five star resorts. We booked the all inclusive package with a corner suite. Our checkin was very easy and we were immediately sent to have lunch while our room was being prepared for our stay. We were introduced to our butler Carlos Ramos, who was amazing! Carlos made sure that we were taken care of in a very professional and timely manner. I love the attention to detail at this boutique hotel. Our room was stunning! The view from our room was breath taking. I took a nap on our hammock everyday. I really felt cared for here. Everyone who worked there was kind! The food was delicious and the drinks were perfect each time!! I highly recommend visiting hotel Mousai. I will visit again for sure and share my experience with all of my friends! Thank you Hotel Mousai for treating us like royalty. It was a honeymoon I will cherish forever!
Adrianc A1350 Hd
From Tripadvisor
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Paradise found. The most beautiful spot on earth.
From Facebook
Default avatar 2020 58

"Last 2 days of 17 day trip"

In my 51 years, I've never stayed in such an amazing place. EVERYTHING about it was incredible. The way the people (staff) treat you is simply unmatched. I've NEVER experienced such a thing. LOVE the people.
Shawns O922 Kb
From Tripadvisor
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Stunning Hotel , great service and food, beach and settings are magical and beautiful!No regrets ! One of the most spectacular views and areas in Puerto Vallarta to stay !
From Facebook
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The staff at Mousai were the most generous, helpful and dearest people!! They grew to me like family and were so welcoming to us, lots of love!! We didn't want to leave...best resort and FAMILY-like atmosphere!! Food was excellent, wasn't 1 one thing we didn't like for our taste buds!! lots to do...not quite convenient, but a perfect getaway for our 25th Anniversary milestone celebration! Let's not forget the breathing views to watch the sunset and patio amenities, plunge/jacuzzi pool and a hammock.
From Facebook
Default avatar 2020 39

"Exactly what we needed. "

We traveled during the transition time where the US required Covid test for re-entry. This meant that flights were extremely empty and the hotel was booked at only ~20-30%. Therefore, we felt like we were having our own lavish private vacation...almost. And that is what we neededa break from the craziness of US politics and the politicization of Covid. PV was such a welcome relief. Everyone followed appropriate precautionsit was the occasional tourist that did not. We felt very safe. And Hotel Mousai was awesome! Food, drinks, view, Covid test all well done! The best!Rooftop view and pool are fantastic! All of the hosp employees are wonderfulfrom housekeeping to waiters to concierges to our butler. We cannot wait to return! We used our balcony hot tub every morning before bfast and every evening before dinner! We loved the sushi3 nights worth! And also our bfasts!! Also, must try the shrimp burger, tuna burger and grilled octopus on the Rooftop for lunch. We did venture off property on 2 different nights to go to our fave PV restaurants. This trip was just a welcome relief and retreat. Will def be back.
Ca Lbear Alum
From Tripadvisor
Default avatar 2020 43

"Excellent service"

Our second visit to Garza Blanca was yet another memorable one. Wendy at the front desk did all in her power to make this stay unforgettable. Her active listening and attention to details were amazing. Araceli, who took care of our needs in the suite went out of her way to make us feel at home and pampered. I need to mention 2 gentleman; Carlos & Salvador who were very helpful, friendly and warm. One special attribute to this resort is that you feel the genuine attitude of the team members at the heart level when you see them put their hand on their heart. I wish I had all the names to mention here. Great management to leave such a positive impression on the guests.
S Hashemifar
From Tripadvisor
Default avatar 2020 22

"Refreshing!"

After the year we have all been through, it is so refreshing to go somewhere and feel safe, no hear horrible news everyday, and be surrounded by positivity and beauty. The staff at Mousai is nothing but AMAZING! So much team work at every level, from managers to servers, from housekeeping to the front desk, they are all there to ensure a safe and fabulous vacation. Leo in Concierge, Carlos our Butler, the TEAM on the Terrace, Rafael and his team on the Roof Top- we had so much fun with those servers, just great days at the pool! Great job to everyone! So happy to be around so many positive people! Another great experience!
Seanne M
From Tripadvisor
Megan e

"The Experience of a Lifetime!"

Its hard to even put into words the exquisite luxury I experienced at Garza Blanca in Puerto Vallarta. Ive been to luxury resorts all over the world and nothing quite compares to the beautiful views, palatial suite, and impeccable service I experienced at Garza Blanca. The staff made this a trip Ill never forget for as long as I live, and I have a feeling Ill be comparing every future trip to this one.The room itself was one of the biggest Ive ever stayed in. We were lucky enough to stay in the three-bedroom panorama suite. The view was heavenly! In fact, for the first time in my entire life, I extended my trip. The moment I walked in, I knew two nights wouldnt be enough and changed my flight on the spot! It happened to be whale season while we were there, so we actually got to see whales jumping out of the water from our room. It was breathtaking. When we werent enjoying the gorgeous view from our room, we were exploring the grounds. There are three pools at Garza Blanca: two near the beach, and one right next to our building. The poolside food was actually extremely good. We dined out here all three days and had the best quesadilla of our lives!As for activities, there was so much to do that I experienced another first: I didnt leave the resort at all! There was simply no need to. And I knew that if I did, Id feel like I was missing out on what Garza Blanca had to offer. We joined a group hike one morning that was led by a team member at Garza and there were about 10 other guests on the hike with us. Their main goal is to keep their guests safe and healthy so in an effort to avoid crowds, they only lead hikes on their private property at this time.Additionally, we spent an afternoon at the Imagine Spa at Hotel Mousai, Garza Blancas adults-only sister hotel which is actually on the same grounds as Garza Blanca. It was without a doubt, no question, the best spa experience I have ever had in my life.If you arent sure about doing all-inclusive, let me tell you: do it! There are three delicious dining options at Garza Blanca and one in particular at Hotel Mousai that I absolutely recommend. Even the room service was incredible! On our first night, we dined at Bocados STK. We went with wine that night and all loved our meals. The next night, we went to Blanca Blue. I had the best soup of the trip there and we all really loved our cocktails. Our last night we ate at Hiroshi at Hotel Mousai. If you like sushi, prepared to be blown away. In fact, even if you dont (like me!), you will be blown away. I absolutely loved my veggie roll and the black & white roll was a crowd favorite.Traveling during a pandemic can be daunting, but Garza Blanca makes it super easy. They offer covid tests on-site and free of charge! We booked ours as soon as we checked in, and they came right to our room to test us. We had our results that same night. It was awesome! It also made me feel a lot safer at the hotel knowing most guests had been tested as well.I hope Ive been able to convey just how incredible Garza Blanca Preserve Resort & Spa in Puerto Vallarta is. I really feel like words, photos, and even videos dont do this place justice. I cant recommend Garza Blanca enough and I hope everyone has the opportunity to feel the way we did when we were there. For a full review, visit my blog Lush to Blush!
Megan E
From Tripadvisor
Default avatar 2020 1

"Spectacular Get Away"

Second visit to Garza Blanca Preserve, Resort and Spa. First visit, I was concerned when my room was not right on the beach. However, the views and ease in transport from the Hillside were amazing. The restaurants have delicious menus, from the Bocado STK, steak house, Hiroshi at Mousai, Seafood and the delicious Aquazul Mexican dishes. My three favorites! and the Spa is a must. Starting with the Hydration Therapy and ending with a wonderful massage. Mother nature was even on their side with the humpback whales showing off their new calves right in front of the property. Simply breath taking. It was a perfect 4 day get away.
Elanamartin
From Tripadvisor
Default avatar 2020 28

"Vacation"

We have enjoyed our visit here and would like to give a shout out for the excellent service. Ricardo at the pool AND Antonio delivering room service are top quality employees. They deserve recognition as dedicated employees who provide awesome service. Thank you!
Tamwhe
From Tripadvisor
Default avatar 2020 59

"A Must Stay"

Top Notch service! This resort is one of the finest we have ever stayed at. The staff is very friendly and take care of everyone. The resort is spotless and beautiful. This resort has everything from activities (hiking, kayaking, etc) to top notch food in the variety of restaurants. Coming back for sure...
Ks0b0lew
From Tripadvisor
Default avatar 2020 62

"Garza Blanca Stay"

Our stay at Garza Blanca was unbelievable. The resort was Beautiful inside and out. The the rooms were spacious, clean and had Beautiful views. The pools were Beautiful, and had great Poolside service. The entire staff was professional and very accommodating. Cant wait to go back!
Johnniev62
From Tripadvisor
Default avatar 2020 55

"Dinner at Mousai Restaurant"

We really enjoyed our dinner again at Mousai Japanese restaurant! Abraham was a delightful and competent waiter, attentive to all of our needs. The food of course was really really good! Be sure to try the coconut cake and miso creme brlée for desert! Theyre deliciously unusual!
Barbinbend
From Tripadvisor
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Beautiful sunsets! Best spa and massages ever! Hiroshi restaurant amazing! Roof top bar and pool the best! Beyond our expectations! We will be back!
From Facebook
Default avatar 2020 37

"Top-notch concierge"

We decided we need a party van, it was out friends birthday last minute decided to take a day trip to Sayulita. It was 2 families, 4 adults and 5 kids. Andrea in concierge hooked us up, ASAP and we where on our way in about an hour. It was perfect day and we had the best driver. Thank you for making Our friends birthday extra fabulous.
Alissalikestotravel
From Tripadvisor
Default avatar 2020 55

"Moise is wonderful"

We have stayed at this resort four times, enjoying the all inclusive package each time. We will definitely come again. The staff is wonderful, accommodations perfect, food at the three restaurants delicious, and we really enjoy seeing the same employees each year. Especially MOISE at the lower poolside, serving his customers so cheerfully and warmly. We have gotten to know him, as he has us. And we really appreciate his excellent service as well as his friendship!
Barbinbend
From Tripadvisor
Default avatar 2020 4

"Hands Down the BEST place I have stayed!"

My wife, three daughters, and I have been to the Garza three times now (in the past 9 months). I have a very hard time going anywhere else now...and haven't. We stayed in a 3 bedroom ultra-panorama the first time, and the penthouse the next two times. Totally worth it. From arrival to the unfortunate departure, every single one of our needs was met and exceeded. Carlo and Wendy are our two main points of contact, but have made friends with many of the other staff members. Everyone there goes out of their way to make you feel respected and like you're the most important person at the resort. The food is wonderful. The pool is fantastic. The rooms are updated. The beach is sandy and awesome. The room service is great. The maid service is second to none. I dont even use the safe anymore. We feel completely comfortable leaving cash, electronics, and jewelry out on our counters. I completely trust everyone on the property and plan to purchase a unit this year in the new Lemuria development. Anyone who could possibly find anything wrong with this place has serious problems. I highly recommend this place to anyone looking to relax and let their worries melt away.
X3925 M Rchrist
From Tripadvisor
Default avatar 2020 69

"Excellent in every way!"

We enjoyed our dinner so much at the Hotel Mousai Japanese restaurant at Garza Blanca tonight! The food was very delicious, the presentation beautiful, the view stunning, and the service by Abraham and Jose, perfect! They are delightful men and were attentive to any need we had. We already made reservations to go there again! We highly recommend!
X3305 T Kbarbb
From Tripadvisor
Default avatar 2020 45

"Perfect romantic get away"

My husband and I come to Mousai at least twice a year... its the perfect get away to relax and unwind. The staff is extremely friendly and attentive. We love the rooms, the wrap around balcony with hot tub is perfect. We probably spend most of our time at the pool. At the top of the hotel the infinity view is breath taking. For an all inclusive the drinks are all top shelf, and the staff always make sure you have what you want. If you are looking to relax and recharge, this is your happy place.
Jsimmons7
From Tripadvisor
Default avatar 2020 13

"So relaxing"

Carlos R. Was fantastic to work with us, identifying our needs & helping us feel welcome. It was the most relaxing vacation weve ever had. The food was amazing, drinks were spectacular & the views were breathtaking.
798beckil
From Tripadvisor
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Service was questionable but food good. Ambiance Fantastic!
From Facebook
C9f6d5b2 6ba2 47ca aa36 37da98420372

Food is delicious everyone is so friendly
From Facebook
Default avatar 2020 28

"Vacation"

We are enjoying a besutiful vacation. We are very pleased with the service here. Absolute fantastic food and service. Irving and Jose are top notch, excellent staff. Thank you! Spectacular view, top quality service!
Tamwhe
From Tripadvisor
Mikshorty

"A revitalizing & exceptional experience!"

This resort is phenomenal! Only stayed for 4 days and I wish we could have stayed longer. Absolutely beautiful hotel and suites (almost didn't want to leave the comforts of the room--there's a jacuzzi and hammock on the balcony!), as well as amenities, along with stunning views of the mountains and the Pacific Ocean. We were there on a family trip with my partner, and everyone had a great time. We had exceptional service all around, particularly from our butler Carlos--he really took care of us and went above and beyond every day. Enrique at the rooftop pool was very attentive as well--that was one of our favorite places to hang out. The food at the pool was also some of our faves (try the popcorn chicken and the Paloma cocktail!). Nothing beats sipping a cocktail in the rooftop infinity pool as the whales in the bay pass by below!Breakfast from the Terrace is also a treat with great views of the bay--good food (loved the eggs florentine and chocolate pancakes) and nice for in-room delivery to enjoy as the sun rises too. Other restaurants on the property also provided scrumptious meals--particularly Hiroshi and Boca Dos steakhouse. My partner and I were able to squeeze in a couples spa treatment, the Soul Connection, which we both LOVED. The hydrotherapy circuit prior to the couples session was also a highlight and a delightful new experience. We also took the tai chi class on the beach (on Wednesday mornings!), which we also enjoyed, as our family and friends took the kayaks out to go snorkeling. Overall, all the staff we came into contact with were knowledgeable about the hotel property and its services, attentive, professional, and always eager to help. Carlos was a wonderful resource and helped us coordinate everything we wanted to do! Our experience would not have been the same without him!We've both traveled the world and stayed at various hotel properties, but Hotel Mousai stands head and shoulders above the rest. Came home feeling supremely restored after staying at Hotel Mousai... Highly recommend!
Mikshorty
From Tripadvisor
Default avatar 2020 64

"Mama's Happy Place"

Incredible service, incredible facility, incredible food. We had a great time. Want to recognize Carlos our Butler, Enrique our server and Jenni our hostess. Raphael and Corleon were incredible floor managers.
George O
From Tripadvisor
Default avatar 2020 47

"Excellent!"

We really enjoyed our stay at Hotel Mousai . We had the all inclusive formula. We received excellent service/ attention during our stay. We tried all the restaurants and several bars, they all met our expectations!
667ghislainp
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

One of the best hotels at ever been. Breathtaking views. Exceptional hospitality. One of the best all around full-service suites
From Facebook
Default avatar 2020 31

"Amazing Experience at Garza Blanca"

We spent a week at Garza Blanca, this was our first time to this resort. And we were impressed! We liked that it is surrounded by green mountains and situated away from the prime hotel zone, Absolutely wonderful service, everyone from the moment we arrived till last second in this resort went above and beyond to make our stay comfortable, memorable and pleasant: bell service, concierge, check-in desk, restaurants- barmen, chefs, waiters, hosts, managers, beach and pool service, trolley service, housekeeping, spa - all 5 Star! Would like to complement them all. Resort is very clean, food is só delicious, little beach is enjoyable and pools areas are beautifully set and clean! If you want to have a relaxing getaway and far from the hotel zone - this is the place. This resort is expanding and I am sure it will be even better once it is all completed.
Diana Vk
From Tripadvisor
Default avatar 2020 35

"Amazing Trip!"

Carlos Ramos is spectacular and provided stunning service. I can't say enough nice things about him! He took care of everything for us. Enrique on the roof top was so attentive and nice. We had a great time!!!
Brooklyn Brc
From Tripadvisor
Default avatar 2020 17

"Stunning!"

Absolutely love this resort! It has great attentive employees, delicious food and beautiful views! From arriving and being warmly greeted by Ricardo the bell boy to having dinner at the Hiroshi where Abraham did a fabulous job with his food recommendations and his attentiveness! They sure know how to make one feel special! That is why we will sure be returning!
Sonia M
From Tripadvisor
Bonnie r 2013

"The BEST place to Vacation, in Puerto Vallarta"

Excellent Butler services "Jose' Manuel Valenzo" and , AleJandro taking care of my every need. Reserving our Bed, pool chairs, making our dinner reservation and getting my wine, sweat-treats from the room, making sure turn down treats came & all my little extras done correctly.A shout out to the Elite Conceige "Gloria" for taking care of all the paperwork in regards to our Covid-19 testing, flights, My invites for Elite Meetings, massages, Cooking Classes.Waiter service of "Ricardo" at the Elite meetings, and in BocaDos STK House."Ruben" the manager is very attentive to all the guest. My son loved the smoked aged steak. I really enjoyed the fresh made at my table Cesar Salad & Risotto. Blanca Blue Restaurant & Lounge for Breakfast. "Cecilia" our server and the morning manger is Luis! Good guy, to check-in with. Fresh juice every day of OJ, Grapefruit, There breads, croissants are to die for delicious!! All made FRESH in-house. The water sports attendee "Cesar" is a Real nice guy, helps you with SUP boarding, and Kayack tours out to the Arches. You will see whales for sure in Feb, and March. I had 3 different sightings in five days!My room service staff was excellent too! Everything came quickly and fresh and hot! We received such nice specialty treats upon our return to the room! I mean knock your socks off kind! Thanks "Antonio Lona"! It's always nice to have some helping hands for loading our stuff up, and the Bell Boys took care of it all, thank you Miguel, and Jose!
Bonnie R 2013
From Tripadvisor
Default avatar 2020 20

"Hiroshi Restaurant"

We were here with my husband on a birthday trip. This is the first restaurant that we visited in Mousai hotel and by far was the best! We loved their food, and service from Abraham & Jose was exemplary! Really recommend the place! Check it out!
419kseniae
From Tripadvisor
Default avatar 2020 2

"Hotel Mousia"

We had the best trip!! Great service great experience Carlos Ramos is amazing!! And our pool attending Enrique is awesome!! If you want to experience 5 star quality this is the place to go they will take care of your every need every member of the staff is amazing!!! Thank you for making it amazing!
755georgeo
From Tripadvisor
Katelynr757

"Amazing vacation!!!"

Incredible! We were treated like queens snd kings, Carlos Ramos (experience host) was exceptional, and all the staff was amazing and very accommodating. Best trip we have ever been on and we will be back. 10/10!!!!
Katelynr757
From Tripadvisor
Default avatar 2020 62

"Pool Service"

We stayed at Garza Blanca for a week and visited the pool pretty much everyday and the service was amazing. After a few visits Ramses remembered where we liked to be seated by the pool and what we would typically order. Throughout the whole week he was a consistent friendly face and very helpful. Couldnt ask for better service! 10/10 customer service!!!
Juiceboxkayla
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

Food, accommodations, excellent services
From Facebook
Travelingposh

"I don't think I have ever experienced better service in my life"

To start off my husband and I took a late "honeymoon" vacation here. It was very relaxing and the service was impeccable. This is a long review but I wanted to be as detailed as possible. Beach: The beach was nice but there were people selling items right near the beach lounge chairs and they were pretty pushy. That was a turn off to visit the beach. The food offered on the beach was just okay. Rooftop pool: Best part of our trip was enjoying the rooftop pool. Definitely get there early around 11 in order to secure a spot. For food try the chicken popcorn, the octopus skewers, the baja shrimp tacos, the burger & the watermelon caprese salad. Service was great, pool was warm and there is plenty of shade if needed. Rooftop restaurant: This by far was our worst dinner dining experience. We found the food to be poor overall. We had the duck, the filet, the bone marrow (which was cool) a salad, some scallops & the macaron dessert all of which we did not care for. Now the ambiance was good but it wasn't worth it. Hiroshi Restaurant: After all of the reviews I expected this to be our favorite. Overall the food was good but not great. The service by Jose & Abraham was awesome and the bartender made me this passionfruit & pineapple mocktail that was amazing. We had the mango roll, the tuna taco (which was the best), edamame which was delicious, soup, and dessert. We loved the service and the food was hit or miss but the view is great and is definitely a restaurant to visit. Terrace (Breakfast): I enjoyed the terrace a few mornings and found the service, food and the view to be great. It's beautiful and it's a great place to enjoy your breakfast. We had an ommlette, pancakes, french toast, eggs benedict & fruit. You have to go for the view and the service alone. Blanca Blue (at Garza Blanca): We went here for dinner & breakfast. The food again was hit or miss. For dinner I suggest the shrimp with creamy rice & fried fish tacos - I would stay pass on the octopus, melted cheese, seafood bisque. Breakfast was okay - The view of the ocean is gorgeous and service is great. Bocados: We tried here for breakfast. They were really busy. Many people were being pursued by timeshare representatives. We waited about 40 minutes for our food which was okay but it was frustrating. Room Service: We did room service about 3 times. The burger was great. Most of the dinner options were not great. This is by far the worst food we had quality and taste wise. Breakfast was great since you can enjoy it out on your personal balcony- the coffees we ordered came pretty cold but overall breakfast is a great option. Drinks: Most mixed drinks are going to be watered down with mixers. My husband noticed this with most of his drinks. They are good but tend to be more sugary, watery, & not as strong as what you are probably used to. Desserts: I would say no to all dessert options in my opinion. I tried most of them and didn't care for them. We did the ultra suite so we had a mini fridge full of beer, sodas and hard liquor. The liquor bottles were about half the size of one you would purchase at a store. You can consume one each day of your stay. They did replenish the other drinks as we consumed them. The balcony in the room was perfect the "hot tub" & the hammock were great. We spent a lot of time enjoying the view and the privacy. The room was huge and looks just like the photos. We had a butler Ernesto who was great. Although we couldn't get our texting communication figured out he was always around to answer questions, coordinate spa appointments, dinner reservations, aromatherapy and anything else we needed. Leo down at the concierge was also very helpful when we checked in. He went over maps, restaurants, and answered all of our questions. He even helped me get sunscreen from the shop. Our room was perfect, housekeeping did an amazing job. Our room was always clean and we never had to ask for anything it was always there when we needed it. I think one area they can improve is the food. There are a lot of options but sometimes the description doesn't match was you are getting like it goes here in the U.S. It was a hit or miss at every restaurant as far as food goes. 10/10 for service & staff10/10 for views10/10 for room7/10 for food & drinks We really enjoyed our stay. I think the staff at Hotel Mousai are the most amazing, helpful, and attentive people I have ever met. As far as service goes this place is a 10/10. I don't think I have ever experienced better service in my life.
Mimosasandbrunch
From Tripadvisor
Default avatar 2020 59

"Big thumbs up!"

Big thumbs up!This place was amazing and it made me feel like it was Hawaii with the mountains. We had a corner room and had views of everything. More importantly than anything was the staff they were all phenomenal!
Jeff Travelsalot
From Tripadvisor
Default avatar 2020 10

"Perfect Getaway"

We have just returned from a two-week "get away from everything" stay at the beautiful Garza Blanca Preserve Resort & Spa. In one word, I will summarize our experience as excellent in all respects. We had originally booked a One Bedroom Beachfront and upon arrival, we were upgraded to a Two- Bedroom Panorama Ultra Suite (4101-A). Being in our early sixties, we have travelled extensively yet this suite accommodation was the nicest we have ever experienced. On the 10th floor, we had truly had a million dollar panorama view of the Bay of Banderas with a seemingly endless L shaped glass railed balcony that included his/her sun loungers, 4-chair dinner table, cocktail table with 2 chairs and most enjoyable- a full sized jacuzzi hot tub! The suite itself was openly spacious with dinning and living room floor to ceiling windows on rails that easily opened fully to enjoy the afternoon ocean breezes. Additional features included a fully equipped kitchen (w drip coffee and expresso maker!), 3 full baths, very comfortable King bed in Master and 2 queens in the 2nd bedroom. The resort features several restaurants (Blanca Blue-beach, Boca Steak house-mid mountain, Japanese and Rooftop up at the Mousai Hotel) that are open to all guests on the all inclusive or European dining options. all All the food was excellent including room service menus but our favorite was the Boca Steakhouse which had a diverse menu of steaks, seafood, pasta dishes etc. Regardless of where you are in the resort, staff service is outstanding whether you are in a restaurant, poolside, or having an quite room service dinner in your suite. In regards to Covid precautions- my spouse is an RN and she was impressed. All Garza Blanca staff wore masks 100% of the time and hand sanitizer was always within reach. The resort offers free on-site Covid testing 2 days before departure. Our negative test results were emailed to us first thing the next morning and the front desk will gladly print out a hard copy just to be sure things go smoothly at the airport. Highlights of our stay- fully equipped fitness center,couples massage (for two) in the Musai Spa, languid sunny afternoons next the beach pool, the guided mountain hike and a booked excursion "Ritmos de la Notche." This was a wonderful boat-ferried dinner and spectacular show (better than Vegas!) Special thanks goes to Nikki and the whole Concierge Team. We are already planning our next visit in November!
Mark H
From Tripadvisor
Default avatar 2020 5

"Best place for family vacation"

We absolutely loved Garza Blanca. They provide impeccable service. Everything was pristine clean. Very nice personnel. Andrea and other staff members were willing to accommodate any special request. Our children loved the kids club and the babysitter Garza Blanca provided us with. The beach is amazing. Rooms have breathtaking views. We cant wait to go back.
Anaidaz
From Tripadvisor
Default avatar 2020 66

"THE MOST BEAUTIFUL PLACE"

Amazing!!! Gorgeous resort, fabulous employees.. General manage so accomodating. Thanks, Danny Boy. Infinity pool is clean and so is the rest of the resort. I would highly recommend this place to anyone who wants a 5 star experience
Deanna P
From Tripadvisor
Default avatar 2020 63

"Spectacular service, unreal views"

We spent 5 nights at Hotel Mousai in Puerto Vallarta in February 2021. The entire staff members were all ultra friendly, extremely helpful and knowledgeable. The suites were beautiful, clean and had excellent audio/video capabilities. The rooftop pool was truly spectacular with service to match. Fantastic experience and well definitely go back!
Johnh I2504 Lz
From Tripadvisor
Default avatar 2020 25

"Best place to relax and enjoy PV"

Second time I stayed here and wouldnt stay anywhere else! Everything is 5 star especially the service and staff! Samantha and Vanessa at Kids club made my Kids day, always eager to go back! Moises service pool side was always on point and not mention the In room service, always making special request! Cant wait for our next visit!
Don Chivas79
From Tripadvisor
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Really enjoyed our stay! Great views! Beautiful rooms and great accommodations! Staff is very attentive!
From Facebook
Default avatar 2020 51

"Hotel Mousai,"

We never post reviews but our trip was truly amazing, nothing was too much trouble at the beautiful hotel Mousai, but our trip was especially amazing because of the service we received from the butler Carlos Ramos he attended to our every need making sure we could truly relax while he took care of everything from extras in our room to restaurant and trip recommendations he went above and beyond to make our Valentine's Day especially unforgettable. We would return to this beautiful property just to enjoy the service he provided again. Thankyou Carlos you are a true ambassador to your business.
Neill Heather
From Tripadvisor
Default avatar 2020 59

"Garza Blanca was absolute paradise"

Garza Blanca is the most beautiful all inclusive resort I have ever stayed at. The views are itop notch, the rooms are clean, spacious, and right on the ocean, the infinity pools are stunning and the open air decks at the restaurants made for some incredible sunset dinners. We booked a 4 night vacation at Garza Blanca through Ruth Demuth at TripGuy Travel. The entire process was extremely seamless. Transfers were included, and we were picked up from the airport and dropped in paradise. I cant say enough good things about Garza Blanca. Ever single person was friendly, willing to answer any of our questions and provide us with any items we may have needed. The food and drink were incredible at every restaurant including the the pool. The staff really made this resort a memorable experience. Covid protocols were followed and it honestly felt like we had the whole resort to ourselves. I can't wait to return!
Jennruta14
From Tripadvisor
Default avatar 2020 34

"Best ever"

We just love this place and Abraham is the best..we keep coming back bc everything is perfection!! The food is top notch and the service is great. There is no where else that compares!! Do yourself a favor and try this out for yourself...you will not be disappointed!
353avestas
From Tripadvisor
Default avatar 2020 39

"Spectacular views, beautiful resort"

Beautiful deluxe resort about 10 minutes South of Romantic Zone- would rate 4.5 stars overall- here are some facts to know if considering:- Garza Blanca is a time share property- and your concierge is actually trying to get you to attend sale presentations- very nice- but if you are not interested you will need to be comfortable saying no at least 5-6 times. - construction- Hotel Mousai is building a second tower to the South of current tower- (almost complete on exterior construction) resort is opening a new section of roadway- which means old section near beachfront towers will be demolished soon to make way for additional expansion more towers and pools. Looks like an additional 5-6 towers will be built in years to come.- panoramic towers- (towers 4 and 5) are amazing- recommend tower 4 for best views and furthest from construction- and patios offer more privacy- tower 5 patios facing North are fully exposed for guests at Hotel Mousai to see- floors 1-2 will offer tropical tree views- 3rd floor and higher for amazing views- we were on floor 9 - ultra panoramic floor- insane views! You can and will hear noise from the roadway below- its not over the top but it can be noticeable at times- specifically when construction trucks are coming through.- 2 bedroom Panoramic suite- 30 foot wall of glass doors that hideaway into the wall- we left ours open for 6 days- it was amazing!! Jacuzzi on deck is for 4ppl and perfect place to relax. Kitchen is nicely stocked- full coffee maker (coffee supplied daily), Nespresso machine- coffee supplied, bottled water supplied daily- never run out!!, washer dryer- comes with detergent, only real miss was the entertainment system- they need to upgrade to smart TVs no way to stream on their televisions- bring your connections cords or IPads- LG tvs - food- food and beverages at the pool was awesome- and reasonably priced- beers are about $3 each- cocktails about $8 each- great nachos, wings, quesadilla etc.. the steakhouse was good- amazing views- good quality beef- but the rest was just okay- Mexican restaurant is okay at best- nothing special. Imagine Spa- located near top of Hotel Mousai- beautiful views from wet area- fully open wall of glass doors- awesome area! Had two massages- both were great- $199 for 80 minutes massage-promo offer additional 20 minute mini facial or body scrub.- Pre- Arrival offers- property will send you pre- arrival offers about 30 days before your arrival date- two 90 minute massages for about $330- or $150 for $180 in spa value- good deals- the all inclusive offer at $119 per person per day- not so much- food and beverage prices are reasonable so unless you really want to go to town on drinks and food- not really worth it.- tram- there is one tram to take you from Mousai or towers 4-5 down to beachfront pool and lobby- most of the time the wait was no more than 5 minutes- last day I waited 20 minutes- there are stairs if you prefer to walk not too bad... - beach- they have full service on the beach with loungers and umbrellas- beach itself is a bit rocky in areas-Overall- this resort has very dedicated friendly staff who really want their guests to have an enjoyable stay. The views are breathtaking and suite accommodations are truly deluxe. You are a bit isolated at this location- nothing is in walking distance- but Ubers are cheap- to get to property from town was roughly $4- $6 each way- note- it often took 15-20 minutes to get an Uber to property for pick up- keep that in mind- Uber ride to airport was $10 for 45 minute ride.. Very inexpensive. If you like amazing views and low key vibe- this place is for you!
Travelman1973
From Tripadvisor
Chibears85

"Amazing stay - helped by Carlos Ramos"

This is our 4th trip to Mousai. Weve always been in the ultra suites which come with a butler. This trip we had the best one so far - Carlos Ramos. He was attentive ... went above and beyond to make our stay incredible. Even went to a local bakery to get a cake for a birthday celebration. We will definitely be back to Mousai and plan to request Carlos for sure. Thank you Carlos!!
Chi Bears85
From Tripadvisor
Default avatar 2020 34

"Garza Blanca is hands down! My home away home! Thank you Darinka & Emiliano! Have questions? Ask for them!"

I found Garza Blanca 3 years ago and havent went anywhere since! The staff is hands down even pre Covid the most cleanest/professional/HouseWarming Staff iv ever met! Makes every stay feels like home!
Getaway595387
From Tripadvisor
Default avatar 2020 59

"Hiroshi"

Hiroshi is an absolute work of art. The food is fresh, creative, and evokes a sense of beauty throughout. My friend and I were celebrating my birthday and our waiters, Christian and Jose, helped make the evening wonderful. They demonstrated a command of the menu and even brought over a few hand rolls and other dishes off menu to add a special touch. It is truly excellent food and warm service.
Emg346
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

Wonderful stay at Garza Blanca- upgraded to 2 bedroom panoramic - ask for building 4 - best views above 3rd floor- friendly staff, nice pools, beautiful accommodations. Note- if you are sensitive to light in bedroom- bring mask if staying in master bedroom-
From Facebook
Default avatar 2020 27

"Great experience at Garza Blanca"

Thank you to all the lovely staff at Garza Blanca. My husband and I had a fabulous vacation at your resort. The staff was kind, attentive and thoughtful. I especially want to thank Miguel, Darinka, Lupita, Cecilia and Joel for taking especially good care of us during our stay. We appreciate you and the kindness you showed us during our stay with friends. Highly recommend for a relaxing beautiful beach getaway with an incredible team!
Maecatmol
From Tripadvisor
Default avatar 2020 27

"Thank you Jose and Irving!!"

My husband and I joined by another couple had the great pleasure of dining at The Art of Living Sushi restaurant during our stay at Garza Blanca in Puerto Vallarta. Jose and Irving served us night one...the entire experience was so lovely and delicious we decided to spend the final night of our trip at the restaurant. The food was fresh and delicious. Irving and Jose were kind, attentive and warm. Highly recommend for a delightful dining experience!
Maecatmol
From Tripadvisor
Default avatar 2020 61

"Garza Blanca"

After our 4 th visit to Garza we finally purchased a slice of paradise. We fell in love with the area after our friends got married here and cant imagine going anywhere else in Puerto Vallarta. The staff is always amazing. I mean always!! From Miguel the bell boy to JC, our property host, the service is amazing. We are looking forward to exploring the other properties in Cabo and the Mexican riviera.
Beachfinder1977
From Tripadvisor
Default avatar 2020 55

"Amazing trip!"

My husband and another couple spent 4 amazing nights at Hotel Mousai at Garza Blanca and loved every minute of it! I couldnt think of any way to improve the trip or stay! The accommodations were awesome, the food was so delicious and the staff was second to none! Every single staff member was so professional and friendly! We cant wait to come back!
712marciw
From Tripadvisor
Default avatar 2020 52

"An Southern Oasis!"

Garza Blanca Preserve is a unique experience from the regular 5 star hotel. Hiking in the mountains, Kayaking to Los Arcos are all apart of stay. Fresh Grilled fish, shrimp, octopus and lobster on Fridays at the pool. The steakhouse is the best in PVR due to the new dry aged steaks. The Sushi restaurant is a unique culinary experience.
Tke714
From Tripadvisor
Default avatar 2020 69

"Beautiful Resort"

This was an unbelievable vacation!!! The resort is beyond beautiful, clean and everyone was beyond friendly. The food was fantastic especially for an all inclusive. Only suggestion would be a few more restaurants? There is only 3 really and 2 that kids can go to. But the food was great. They were very good about Covid protocols. Always had on masks and used hand sanitizer.We went horseback riding one day and it was super fun. My daughter loved it.
Z3579 D Jstephanied
From Tripadvisor
Default avatar 2020 31

"the japanese restaurant"

When you eat here, you MUST ask for Abraham to suggest his "special sushi rolls". We had the chef's selection one evening and it was nice. But another evening, we all indulged our waiter's selections and HOLY COW! He's good. All 6 of us had the best dinner of our 5 night stay that evening. His inventions were delicious!
Jamie Roddy
From Tripadvisor
Default avatar 2020 19

"Valentines weekend 2021"

Beautiful resort. Fantastic staff. The best restaurant on premise is Hiroshi, which was Japanese fusion. I especially appreciated the hostess Frida who was attentive and welcoming. I would highly recommend the Hotel Mousai to my family and friends.
154lindax
From Tripadvisor
Default avatar 2020 14

"Francisco Lopez"

He was the best Waiter in the place. He had the best service and always helped you. The resort is also awesome and never lets you down. You can chose to have a pool day or they will help you plan out a trip. If u have the chance ask For Francisco hes the best.
Grady 2828
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

Bomb experience. Great rooms
From Facebook
Default avatar 2020 14

"Hiroshi"

Abraham was the best server Ive ever had! I recommend anyone staying at Garza Blanca to come to Hiroshi! Best sushi Ive had! 10/10. Be sure to try the Lychee martini, it will exceed your expectations.
C7615 Q Jmarias
From Tripadvisor
Default avatar 2020 47

"Abraham is the best waiter"

Best service best food never let me dry or hungry so good highly recommend ask for Abraham and the sushi was so good the view was amazing and the drinks were really really good also he hooked it up with off the menu items so good
Whitehoodyy
From Tripadvisor
Default avatar 2020 14

"Possibly the best service I've received in the last 30 years"

We stayed at Hotel Mousai 2/8-2/12 and chose the all-inclusive package. The staff couldn't have been more warm and hospitable. We thoroughly enjoyed the excellent food, drinks and service we experienced from the moment we arrived until the minute we left. Every day we enjoyed whale watching and playing at the private beach and rooftop pool/lounge. Our room was incredible - very comfortable and included a spacious balcony with a panoramic ocean view and hot tub. I highly recommend this place for a relaxing and memorable vacation. They overdeliver on every level and we loved it.
Az Traveler480
From Tripadvisor
Default avatar 2020 33

"Wonderful & Amazing Mousai the Haven"

I can not say enough about this amazing Garza Blanca and Mousai hotel & Resorts.It is a haven with unbelievable view of the Jungle and the beach along with luxurious rooms, pools, Restaurants and much more....their staff are extremely friendly and courteous and overall they care about the cleanliness and excellent service which they provide 24-7.we had a great time and I would highly recommend this amazing place to enjoy an unforgettable vacation.
773javadg
From Tripadvisor
Default avatar 2020 51

"Quarantine getaway "

We returned recently from our second amazing stay at Hotel Mousai. We stayed for 5 nights and enjoyed every moment. The hotel is gorgeous, the staff attentive and the food wonderful. Here are a couple of highlights:Rooftop: we spent every day at the rooftop pool. The staff met us with a smile and fantastic service. I want to mention them by name because they were that good. So thank you...Rafael Palomera, Alan, Jesus, Guillermo, Enrique, Gabriel, Gustavo and Ehary. They took amazing care of us. Dont forget to tip them! Spa: we did two 80 minute massages and two Diamond facials. The facility is amazing. Be sure and save time for the water therapy! Dining: Hiroshi and the Steakhouse were our favorites. All the food is fabulous. We enjoyed room service several times as well. Tip: order your breakfast the night before and enjoy it on your beautiful patio. They have a fun tennis and racquetball facility as well that we used twice. Make it a good workout and walk down and back! Rooms: this is our second time with a corner suite. Views are beautiful. We used the hot tub every night! Transportation: use their recommendation! It was super easy and perfect way to not worry about anything. Covid: this is our second trip to Mexico during Covid. We felt super safe. Everyone was great about wearing masks etc. we traveled during the new regulations that require a negative test within 3 days of travel back to US. They make its so easy. On-site complimentary rapid test. They have a doctor on site at the facility.We are already planning our next trip back.
Tammy K
From Tripadvisor
Ekr0gq6i

"Quarantine getaway"

We returned recently from our second amazing stay at Hotel Mousai. We stayed for 5 nights and enjoyed every moment. The hotel is gorgeous, the staff attentive and the food wonderful. Here are a couple of highlights:

Rooftop: we spent every day at the rooftop pool. The staff met us with a smile and fantastic service. I want to mention them by name because they were that good. So thank you...Rafael Palomera, Alan, Jesus, Guillermo, Enrique, Gabriel, Gustavo and Ehary. They took amazing care of us. Don’t forget to tip them!

Spa: we did two 80 minute massages and two Diamond facials. The facility is amazing. Be sure and save time for the water therapy!

Dining: Hiroshi and the Steakhouse were our favorites. All the food is fabulous. We enjoyed room service several times as well. Tip: order your breakfast the night before and enjoy it on your beautiful patio.

They have a fun tennis and racquetball facility as well that we used twice. Make it a good workout and walk down and back!

Rooms: this is our second time with a corner suite. Views are beautiful. We used the hot tub every night!

Transportation: use their recommendation! It was super easy and perfect way to not worry about anything.

Covid: this is our second trip to Mexico during Covid. We felt super safe. Everyone was great about wearing masks etc. we traveled during the new regulations that require a negative test within 3 days of travel back to US. They make its so easy. On-site complimentary rapid test. They have a doctor on site at the facility.

We are already planning our next trip back

Tammy K
From Tripadvisor
Default avatar 2020 4

"Valentines"

Amazing place definitely beats nobu in the states. Waiters were José and Abraham will come back here again also is on the water and it Rocks says my boyfriend also there is a zoo ten mins away and I played with tigers oh ya it is was amazing
Rerem2021
From Tripadvisor
Default avatar 2020 1

"Gread service"

Great serviceVanessa who is in charge of childcareShe is a very kind lady. She treats children with a lot of love, it shows that she loves her job.we hope to return soon, my daughter leaves happy with everything she did with Vanessa.
Viajando007
From Tripadvisor
Thuy tien d

"Hiroshi's Excellent Food and Service"

My husband and I decided to go to Mexico for a long deserved vacation at the end of November 2020. My husband is a picky eater and after day two at this beautiful Hotel Resort, we found our favorite restaurant, Hiroshi! The first night, we ordered a few things, trying to sample in small portions. Our waiter, Abraham, was super patient and never flinched at our requests. We decided to go to dinner at Hiroshi for the remaining nights of our trip, 4 dinners! After the first night, we did not have to order! Abraham brought dishes our way, things that he thought we would enjoy. It was WONDERFUL! We couldn't have asked for better service!!! Most of the food he sent out way hit the spot! We felt so special and well taken care of! Thank you ABRAHAM!
Ttiendinh
From Tripadvisor
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"One of the most gorgeous places I ever have been"

One of the most gorgeous places I ever have been. Excellent service,views, rooms, food and the best staff too!! Ricardo, Tito, Azucena, Carmen, Gabriel, Enrique, Guillermo,Gustavo, Eduardo, Bertin, Arturo, Jos, Ehany, Jenni, Christian, Francisco, Irving, Abraham, Leo, Elisa!!! Sorry if I miss anyone. Thank yall for your great hospitality!!

Maricela Vélez
From Travelerstalk
Default avatar 2020 21

"Couple"

Abraham was amazing! Cant wait to see him again. The service was great, and food even better. Truly a great experience. I feel like Abraham is my best friend; mi amigo. His suggestions were complimentary and welcomed!
Jackgregoire0926
From Tripadvisor
Default avatar 2020 39

"Beautiful location, exceptional staff and service, very spacious and contemporary rooms, food was outstanding!"

It doesnt get much better than this.Every detail was taken care of. All of the staff was most definitely trained well in customer service. Cant forget to mention the our own private splash pool on our large outdoor balcony.All the food was great but be sure not to miss the Japanese restaurant. Bravo!
369 Julie M
From Tripadvisor
Default avatar 2020 4

"Stunning view"

I have traveled all over the world and enjoy a luxury hotel. This did not disappoint!! Our view was unbelievable as you have jungle on one side and whales frolicking in the ocean on the other side . Service was top notch and the food was wonderful.
J0rgeespin0za
From Tripadvisor
Default avatar 2020 33

"Dinner @ Hiroshi / Mousai"

Our waiters Irving & Jose worked together to wait our table of four and provided amazing service. Suggesting delicious beverages, chef inspired dishes, and catering to special requests (such as vegetarian and spicy foods)! This restaurant and duo will provide fabulous service!
Noxiousc2021
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

Beautiful, excellent service!
From Facebook
Default avatar 2020 42

"Must visit!!!!"

Garza Blanca PV is a must visit! I can not say enough good things about each of our stays. The service is impeccable. From the moment we arrived, Darinka greeted us with a smile and answered any questions we had. Booked our covid tests, super easy! The on premise Doctor administered them. The entire property extremely covid safe. The room, WOW, what a view!!!! Every single person at the pool (too many to name) went out of their way to greet us and chat everyday. Offering to get us food and drinks even when we werent in their section. We asked for something a little different for lunch one day at the pool, the chef made it happen and it was só TASTY! All the restaurants on property well exceeded our expectations. Andrea at concierge helped us daily w making reservations and answering questions with a smile. Room service was fast, efficient, friendly and yummy! Housekeeping A+++. Everything to the last person we saw, Joel, the bell man. He treated us like family as he packed us up to head home. Added bonus, all the wonderful people we meet on our stays, weve made true friends there. We were planning our next trip to Garza Blanca while we were still there :)See you soon!!!
Z8959 F Xjenniferj
From Tripadvisor
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This place is legit. I was taken care of the whole time , excellent service , rooms are awesome. I feel like a king here !!
From Facebook
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We just returned from our second visit to beautiful Hotel Mousai. Everything was top notch and absolutely perfect. We enjoyed the property so much we never left. Amazing service from the rooftop to the spa. Looking forward to planning our third trip soon.
From Facebook
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The best resort I ever stayed at.
From Facebook
C9f6d5b2 6ba2 47ca aa36 37da98420372

the people were amazing and helpful. the resort was beautiful
From Facebook
Default avatar 2020 15

"Amazing Stay"

Garza Blanca, we feel is our home away from home. Everyone here is so happy and helpful. We would like to give a shout out to our butler team, Jose, Manuel and Alejandro!! They were there every step of the way to make sure every day was better than the last! See you again in September!
Denise Sandy
From Tripadvisor
Default avatar 2020 45

"Amazing"

Our week here was the most relaxing. Everyone was so gracious and hospitable! A week to remember. I would like to give a shout out to the most bubbly, sweet individual we have ever met! Ely, did our turn down service every night. She was the happiest, most beautiful individual I the we have ever met! If you visit, please request Ely for your turn down service. She is simply amazing!!
X4402 L Bsandra
From Tripadvisor
Default avatar 2020 20

"Unparalleled service"

Garza Blanca is beautiful, and the facilities are amazing. But it is the staff that puts this place over the top. Rosy was our concierge and could not have been more perfect for us. She respected all of our wishes and was so helpful. Tito took us on a beautiful hiking adventure and took time to answer all our questions. Alvaro helped us with dinner, and was always spot on with his recommendations. There are so many more excellent staff members, but when we come back we will always request Rosy to be our concierge!
Bonniechadm
From Tripadvisor
Default avatar 2020 54

"Julio F was a life saver!"

We visited Garza Blanca in Jan 2021 for a wedding of 47 people and was booked through the wedding department for special rates. There was an issue with room service not being included in our all inclusive packages (without us knowing) but Julio made it his mission to help us. Within a matter of 12 hours, our entire group had our reservations adjusted to include room service for those that had an all inclusive package. We cannot express how grateful we were for all of Julios hard work and excellent customer service. We cannot wait to be back!
Steph M 52619
From Tripadvisor
Default avatar 2020 54

"Great service and beautiful resort."

Im not a person that normally writes a review no matter the experience. On this occasion I do want to comment on how exceptional the staff was at Garza Blanca in Puerto Vallarta. From top to bottom the service was top notch. The attention to detail is what makes this resort one of if not the best. The food is delicious but I always come back to the great service. They make you feel at home and like part of their family. I would recommend anyone to stay at Garza Blanca.
Miguell M2310 Bs
From Tripadvisor
Default avatar 2020 61

"All Inclusive worth it"

Great resort, food and beverages were up to par. I'm always very timid with all inclusive as the food usually isn't that good and the alcohol is horrible / watered down, but there were no problems with Garza Blanca, The staff was extremely courteous and very helpful. The beach and pool staff were amazing, very fast, attentive, etc. Hope to go back!
Lscliff1
From Tripadvisor
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Our stay was wonderful! Spacious and luxurious suite. Staff was very friendly. We enjoyed all of the restaurants on the property. Food and drinks were great. Room service was fabulous! We really enjoyed he pools and the beach. Wait staff was outstanding. We will be back!
From Facebook
Default avatar 2020 62

"Best Hotel I've Been to in Mx"

We went for a quick 5 day trip in January. Little slow due to COVID, but the rooms were amazing, couldn't beat the view. Typically when a resort says "ocean view", you get a small sliver of the ocean from one spot on the balcony or room. At Mousai, every part of the room and balcony had full views of the ocean. Loved it!!!The restaurants and food were way better than all inclusive spots. The pool side menus wasn't expansive, but was good, and the drinks were actually well mixed. Only downfall is it is a about a 15 min taxi ride from downtown. But it wasn't too bad getting one and getting down there for an night out. Defiantly would book again!
Ambassador392864
From Tripadvisor
Default avatar 2020 43

"Incredible resort and awesome service"

First, I feel bad that I dont remember the names of all the staff who made this trip remarkable, so thank you to all the staff of this beautiful resort.A group of 6 of us came here for my birthday and we stayed in the 2 bedroom Panoramic Suite. This Suite is bigger than my own house and the patio is amazing. We stayed on the 11th floor and the views were unparalleled.We ordered room service quite a bit and Antonio was awesome every time he delivered something to us and was great to talk to.Overall this was the nicest hotel Ive ever stayed at because its clean, luxurious, and most importantly they have the most accommodating staff Ive ever come across.
Jminson22
From Tripadvisor
Default avatar 2020 38

"Hotel Mousai in Puerto Vallarta Mexico"

Japanese restaurant here is mouth watering good!Lychee martinis and delicious salads and entrees.View is incredible with whales and beautiful sunsets.Waiters Abraham and Cristian made my dinner special.Such great service and upbeat attitudes.Highly recommend this place.The hotel is incredible with amazing ocean views and private jacuzzi on patio area!!Love it!!
Suzannes U5516 Wf
From Tripadvisor
Default avatar 2020 61

"Wonderful!"

This resort is so beautiful. It is located about 30 minutes from the airport and they have private taxis to take you everywhere. The staff is very attentive, think Chik fil A times 1million The food was great in pretty much all the restaurants. The pool was definitely a place to be every single day. The rooms are large and look exactly like the photos. Carlos, our butler was absolutely great! I would recommend this place over and over again. :)
67gabrielled
From Tripadvisor
Default avatar 2020 41

"The best hotel in PV"

I loved my stay here. The room was so beautiful over-looking the ocean. The service was great. There was never any hesitation about what I needed during my stay. The sushi restaurant was very delicious. The rooftop bar was great! The house of dragons margaritas were fantastic and with a great view too. I had a great in-room massage and it was great. Very professional. There is an adult side so that is nice. You can bring family its just on another side of the property.
Daniella898
From Tripadvisor
Default avatar 2020 34

"Amazing resort"

Hands down the most beautiful resort Ive ever stayed at. The workers were so kind, especially the bartender Christian who made the best drinks and made my friends and I feel like wed known him forever! He was truly the highlight of our trip because he was so much fun to be around while you sat in the heat and had a cerveza. The resort is great to have a good time or just relax. Super kid friendly, extremely clean and you get treated like a million bucks by everyone! If you havent stayed here you need to!! :)
Deskardash
From Tripadvisor
Avatar021

"Mountain Side"

We are members and stayed on the mountain side. The 2 bedroom villa is terrific and the view unbelievable. I want to give a special thank you to Joel and Jeanne for there service and attention. The resort is very Covid conscience .
Fun Seeker Ga
From Tripadvisor
Default avatar 2020 11

"The BEST service!!"

Each and every time I visit Mousai, I look forward to seeing Irving at Hiroshis, who provides the best service possible. I so appreciate him going above and beyond to make us feel special on our trips and being so warm and sincere.Thank you, Irving!
Ashley S
From Tripadvisor
Jsoul311

"They earned 5 stars for a reason"

Well respected and well earned 5 stars! Can't say enough good things about his resort, it's best you try it on for size and experience it yourself. Of course you have to walk or take trolley to beach but no biggie considering it's good exercise. Exercise you will need after consuming all the incredible, tasty food and amazing drinks. The watermelon fresh is their signature drink and man ohhhh man is it good!!!Will definitely make another appearance at this property. Love PV and all it has to offer. Exceptionally attentive and friendly staff. You won't be disappointed.
Jsoul311
From Tripadvisor
Default avatar 2020 17

"The property and amenities are amazing. The staff is world class"

This is our thirds time to Hotel Mousai and it has become the only place we stay in Mexico. We love the corner suites and the amazing options we have to either enjoy being social on the rooftop with an incredible cocktail, or having a quite afternoon on our private balcony. The restaurants are top notch and are always updating their menus. We are always surprised by how each one its able to innovate and bring new flavors to the table, while still staying true to the heritage of their individual restaurants. With all that said, Hotel Mousai would not be as special as it is without the people that make it what it is. We are only half way through our current trip, but there are so many people we want to mention and thank for their service. Ricardo (with the front desk staff): You been the one to welcome up on the last two of our trips to Mousai and you make it feel like we are coming home when we drive up. Thank you for always making us feel so welcome, whether it is when we first arrive, or each time we pass through the lobby. Jennifer (Concierge): Our last trip was almost two years ago and you remembered who we were and where we were from. Thank you for always making sure we are taken care of and have everything we could desire. Jeni (hostess at the terrace and rooftop): you are so welcoming and cheerful in the morning at the terrace. Thank you for setting a joyful tone to our day. Mateo (at the terrace): What can we say about you Mateo, other that you have made our stays at Mousai a joy time and time again. You make breakfast at the terrace the highlight of our day. The food is great, but your personality and the way you invite us into such a full experience is the best part. You are honestly someone we talk about all year when we thin back on our times a Mousai. Irving and Jose (at Hiroshi): You two have been so good to us. It was so good to be served by you on Tuesday night and then again on Friday. Thank you for inviting us into a totally different sushi experience that we have every had. Usually we just stick to what we know and like, but you gave us an opportunity to let the chefs surprise us with what they wanted to make. It was the best sushi we have ever had! Frida and
C1864 O Jbenjaminh
From Tripadvisor
Default avatar 2020 15

"Fantastic service"

Love Abraham and Cristian! Terrific service and they gave great suggestions all night. Really made my anniversary celebration!! Thank you for a great evening, hope to see you both again very soon!!!!!
Dejeng2021
From Tripadvisor
Default avatar 2020 29

"Cristian and Jose were outstanding!"

I cant stop taking pictures of (and eating) the FOOD!!! My husband isnt a big sushi fan but took one for the team and brought me here for dinner. Both gentlemen went out of their way to ensure he/we understood the menu and went out of their way to make our night incredible. Highly recommend!!!
Barrewithsarah
From Tripadvisor
Default avatar 2020 11

"Amazing Customer Service and Fun"

My experience was amazing. The resort not only included phenomenal views and a close vicinity to fun excursions, but the customer service was top notch. Specially, Julio and Jane made my experience unforgettable. Jane was very specific in explaining the different activities and dining available, and Julio was very amazing in checking me and my partner into the resort. He was very hands on and very detailed in making us both very happy. Jane and Julio were both extremely patient and very attentive to our needs to make sure that our experience was beautiful and memorable. It was my first time visiting Puerto Vallarta, and because of the customer service I would totally recommend this resort to family and friends.
Alanaelise
From Tripadvisor
Default avatar 2020 46

"Excellent dinner"

I have not had a bad meal since arriving at the hotel mousai. The service at the hotel and especially the sushi restaurant Hiroshi is superb. Abraham and Jose provided phenomenal service. Very attentive but not too much. I dislike it when the waiter is pushy and tries to take the plate as soon as I put the fork down. I was by myself and really appreciated how the waiter asked if I would want half portions so I could try more of the rolls. It was an excellent amount of food and the fish was very fresh. The cocktails are strong. I loved the sewers cucumber salad too. I am staying at the hotel for a few days and will definitely come back to the restaurant again.
Viktor422
From Tripadvisor
Default avatar 2020 10

"Amazing!!!"

Abraham and Jose gave us the most amazing service. They were so kind and thoughtful. Made our experience and honeymoon feel special. The food and drinks were the best. Literally everything we ordered was delicious.
322shawnal
From Tripadvisor
Jed g

"Amazing place"

Even though I left my shoes in room 6005, this hotel exceeded all of my expectations!! Impeccable details from the in the room, amazing views from every space, fine dining, and the most hospitable, friendliest staff from top to bottom. Blanca Blue and Hiroshi restaurants lived up to their designation and reputation as best of the best in culinary arts. The location is idea just slightly outside of the main tourist hotspots in downtown with a bit of peace and quiet.Definitely this will be my home away from home when in P.V. Amazing stay, thank you Hotel Mousai staff for a perfect weekend!
Jedg 12
From Tripadvisor
Avatar077

"Wonderful Dinner"

Very nice atmosphere. Abraham Jose was my waiter he did an exceptional job. I would suggest sitting out on the patio over looking the ocean. The food was delicious! Good variety on the menu. Nice selection of beverages to pick from. Overall 5 star rating.
Lori D1292
From Tripadvisor
Mommachau3

"Worth Every Penny!"

My family just returned from our 6 day- all inclusive- trip to Garza Blanca. There were 6 of us and we stayed in a 2 bedroom panoramic suite on the 5th floor of Tower 4. The suite was plenty big and we were able to spread out comfortably to log in for both school and work for the first few days. We had to upgrade our wifi for the days that we needed to work or do online school as regular free wifi was spotty. Everything was else perfect. The location, the amenities, and the food/drinks were amazing. The service was impeccable from the moment we arrived at the resort. I must mention a few names for those who stood out. Erasmo, our concierge, was the best! He took care of all of our dinner reservations, and managed to surprise us here and there with champagne upon arrival and a couple of wonderful desserts sent up to our suite to wish us a happy anniversary. Marisol was our housekeeper and was super attentive, while Tito took care of us by the pool, and Emmanuel upon checkout left us with a great lasting impression of how wonderful this resort truly is.I would like to point out how nervous I was initially to travel here during Covid times, however, their safety protocol was top notch. Other than some guests not wearing masks when walking around in public places, I would say the majority of the guests did. I liked that the employees wore masks at all times and upon entry to any restaurant, they dispensed hand sanitizer into our hands. Definitely felt very safe the entire time.We loved everything about this resort and will absolutely 100% be back again soon!
Mommachau3
From Tripadvisor
Default avatar 2020 18

"Did not Disappoint!!"

Spent 10 days at the Hotel Mousai, had an all inclusive plan in a corner suite. It was amazing! The hotel was perfect! The staff and the service was above and beyond! They were helpful, attentive, knowledgeable, and most off all extremely friendly! The concierge team was amazing. We had to get Covid tests done prior to returning home and they made it happen. Booked the appointment, arrangements for transport...all we had to do was show up. Even the sister hotel Garza Blanca, Just amazing! Same thing, staff was amazing and truly went out of their way to make us feel welcome and taken care of. There is construction going on right adjacent to the Hotel Mousai, but the noise level was very tolerable . The food was very good, healthy Breakfasts, tons of snack food poolside and by the beach. The restaurants were also very good.
Duncan D
From Tripadvisor
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"Great aid satisfy stay!!"

Great aid satisfy stay!! Thank you Ricardo one of the concierne for us! He got everything ready to be confortable in our second vacation . We would love to comeback .

Yaxeni Oriquen
From Travelerstalk
Default avatar 2020 35

"Best vacations Ever!"

I stayed at this beautiful Resort and i really loved it. The facilities were top Notch, the beach super clean, the restaurantes and the service Amazing too. But I really want to send my kuddos for Jacqueline Estrella, she was my Concierge and she really made my vacations, the service she provided was exceptional! I will surely come back the soonest possible!
560tafy S23
From Tripadvisor
Default avatar 2020 63

"Pampered paradise "

My husband and I had such a great experience at Hotel Mousai! The staff are very accommodating and our butler, Carlos Ramos, went above and beyond to make our vacation wonderful. The rooftop pool and Hiroshi, their Japanese restaurant, were super fun and we went multiple times. I definitely recommend the all inclusive option. They make it worth your while. I also recommend the spa. We went once and enjoyed it so much we booked another massage. Cons: apparently the hotel is so successful they are building another! Its right next door and the construction noise wasnt our favorite. They said it will be done by June.We hope to return someday! We truly had a great experience.
Ellenpetersen
From Tripadvisor
Default avatar 2020 20

"An Amazing Place"

We had the most wonderful service and experience staying here! The staff was amazing, the food excellent! And beautiful views from our room! I hope to return soon! It was so relaxing to sit on the deck in the hot tub and look at the beautiful ocean!
Mahaffeycindy
From Tripadvisor
Default avatar 2020 6

"Most amazing room I have ever stayed in!"

We had booked a trip to Cancun, but the weather looked ugly so we switched to Puerto Vallarta and ended up at the Garza Blanca. I am so glad we did! My wife, two daughters (11,9) and I stayed in a 2 bedroom panorama suite on floor 8 in tower 4. It really was the most amazing room I've ever had! The southwest view from the balcony was absolutely bonkers. I could lay in my bed with a wide open door to my right with an ocean view and a hammock, and a wide open door at my feet with a view of Los Arcos. The entire wall in the living area opens up. It was... just... I can't...The staff were so warm and welcoming. Everyone who greets you puts their hand on their heart and gives a little bow. It felt so warm and lovely, especially with masks cutting us off from each other. They are so caring- my daughter slipped in too-big flip-flops on the cobbles and rolled her ankle. She's a little clumsy and this has happened before (also- the flip-flops...), so I was just going to give her some time and have her walk it off. But next thing I know a medic is rubbing a salve on her ankle and wrapping it, and a car is there to drive us down to the lobby to get a wheelchair and hit the pool. Of course she was fine in 30 minutes like I thought she would be, but she felt so cool and loved wheeling around the pool until I made her turn it back in. The service was excellent and FAST. A room attendant was always ready to make up our room no matter what time we left in the morning. Room service would set a 45 minute expectation every time, but then show up in 20. And speaking of room service- the FOOD. I think we sampled nearly all of the food - room service, food service at both pools, breakfast and dinner at Blanca Blue, breakfast and dinner at Bocados, dinner at Hiroshi... all of it was fantastic.We loved the pools. The beach isn't the best for younger kids to play in the waves bc there are still large rocks in the shallows, but they do have a little lagoon that gets gentler waves. We did play there some and there were plenty of others spending more time there. We were able to see whales from the pool most mornings. My daughter and I were going to do the kayaking, but she wasn't feeling up for it at the last second so we bailed. I cannot recommend this hotel enough. I have been gushing about it to absolutely everyone I can since we got back. I will 100% go back at the soonest opportunity.
Aar0ncatan0
From Tripadvisor
Default avatar 2020 59

"Most amazing hotel experience in Mexico"

My husband and I returned for the second time to Hotel Mousai to celebrate new years. We were there 1.5 years ago and had an amazing experience and thought with Covid and safety issues this would be one place we would trust to go above and beyond.The staff is spectacular! Carlos Ramos was our butler and made sure every single detail of our stay was incredible.He helped us book our spa treatments which were wonderful, helped with planning our whale watching tour and many other new years eve related details.The concierge Elisa and Jennifer were familiar faces to us from last trip and were very sweet and helpful.The food is incredible, all dinner options were amazing even getting highest quality food at the pool. We love to travel to new places but this is one place we plan to keep returning to due to all amazing things it has to offer.
Willrcarter
From Tripadvisor
Default avatar 2020 20

"MOST AMAZING RESORT IN THE WORLD....SHHHHH!"

My wife and I are frequent guests of Hotel Mousai. Prior to COVID-19 our hobby was traveling the world. We are fortunate to stay at the finest resorts and are drawn to such. We love a special resort where location, service, food, quality of bedding, amenities etc. all matters. Hotel Mousai excels and exceeds excellence on every level and then some. I don't think there is a more beautiful setting than Hotel Mousai. Hotel Mousai is built in a jungle preserve that is so tropical and gorgeous. The views of spectacular Banderas Bay are magical. The staff is over the top incredible!!! From the moment you arrive you are made to feel like family. Staff members quickly address you by name and remember your likes and preferences. The pool staff is incredible. Dylan, Enrique, Ivan and the floor managers cater to your every whim in a very non-obstrusive way. The hotel manager is clearly respected by the staff and she is very hands on and runs an incredible show. The entire concierge team is remarkable with special thank you to Jennifer for helping make our stay extra special. Our Butler Carlos Ramos seems to show up out of nowhere just when you need him! He can make magic happen and does it so quietly and with such genuine kindness. The entire Hiroshi staff is so welcoming and perfect. Special thank you to Jennifer and Christian. The suites at Hotel Mousai are gorgeous and so well kept. Every time we visit we feel as if we are checking into a brand new suite. Bedding is incredible and I always sleep so well! I have stayed at the Four Seasons Punta Mita. Although the Four Seasons is a beautiful property it can't compare to Hotel Mousai. Hotel Mousai is a class all it's own. Á should make a six diamond category and include Hotel Mousai. Staying at Hotel Mousai allows you to visit the fabulous restaurants in Puerto Vallarta easily. It is only a 10 minute cab ride and 170 pesos ($8) to go into town. Puerto Vallarta is home to some of the most fantastic restaurants. Don't miss Cafe Des Artistes, Casa Kimberly's La Iguana, Trio, La Palapa, Casa Tradicional, Sonora Prime Grill and Le Kliff. I would be remiss if I didn't brag about Hotel Mousai, but worry that this resort will become too popular.....let's keep this very special place a secret.
Luxuryhotelcritic
From Tripadvisor
Default avatar 2020 30

"Great Adults Only Hotel In Puerto Vallarta!"

Well, this hotel is everything it claims to be! Price is higher than other hotels, but we knew that going in and you will have to make that decision. But we plan to return next December which is saying a lot. WATERFALL HIKE: This hike does not have a trail. You are basically going over rocks and it is difficult. Also, do not wear sandals on this hike. FOOD: The All- Inclusive includes both hotels and it is all chef prepared. Roof Top Pool: You can eat, swim and get drinks here and the atmosphere is very relaxed. We liked it a lot. This is our first adults only hotel, and it was so much better.
D Hin Denver
From Tripadvisor
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"Unbelievable experience."

Unbelievable experience. We recently became owners and had the pleasure of staying at the resort our last 3 nights in Puerto Vallarta. Very happy with our decision to purchase and have access to all the Tafer resorts in Mexico. From our initial presentation with JC and Jeff, to the excursion coordination of Ana, to our royal treatment by Joel our valet, extremely helpful concierge and to every other staff member who took care of our every need. Gracias

Brian D Finlay
From Travelerstalk
Default avatar 2020 32

"Birthday Getaway "

The Garza Blanca was recommended to us by friends who had stayed there a few months before and only had wonderful things to say about the service and the safety that was being provided due to COVID. It was all absolutely true!!! We were dropped off by the taxi and it was love at first sight with the beautiful surroundings. We stayed in the two bedroom panoramic view. What a view it was, Amazing!!! The cleanliness and safety that was being provided to keep us all COVID safe first class. Had an amazing time, cant wait to revisit with our entire family.
Jaseykaty
From Tripadvisor
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This hotel at Garza Blanca is absolutely amazing.
From Facebook
Default avatar 2020 44

"Excellent Resort - Friendly Staff - Exceptional Food"

Garza Blanca was excellent! My wife and I stayed there for 4 nights in a suite near the ocean with a hot tub/jacuzzi on the balcony. My wife book the resort based upon reviews she had read and we were not disappointed. The place was beautiful and it was kept very clean. The location is great and the beach was never crowded. Overall, very quiet resort, although kids were allowed at the lower pool and were a bit distracting on one of the days. The food was exceptional and the room service was no less delicious than the restaurants. I do not drink alcohol, so the food is especially important to me. Each meal was better than the next and I was delighted with each new restaurant we tried at the resort. What stood out to me the most was the great lengths the staff took to ensure my wife and I were well looked after. I am grateful to have stayed at a number of very nice resorts and I can say that the staff at Garza Blanca was exceptionally thoughtful and their kindness was felt throughout our stay. We had an especially great experience with a gentleman in guest services named Alex T. who seemed to be everywhere. Admittedly, we ordered tons of room service and had many requests of guests services during our stay. I am not afraid to call the front desk with an odd request, question, or whatever, and Alex seemed to be there in an instant with anything we needed, which made the entire experience so much better. If felt like we had a personal butler. We obviously expressed our extreme gratitude to him and everyone, but I could tell his friendliness and hard working-spirit were sincere, and I felt that way with all of the staff.We did the massage/spa package for couples at the resort and it was beautiful too. Make sure you try all of the restaurants. Each one was so different, but the food was absolutely exquisite. I ate a ton, but didn't feel bloated, sick, or gross the next day. Very high-quality products and prepared perfectly. Could not believe all the creative ways they made civiche at the resort. I must've had 20 different types :)We will definitely come back and I hope to see Alex there, as we will be bringing friends and asking for him specifically. Thank you for the wonderful, clean, and relaxing experience! Cheers!!
Jonathanb J6321 Gl
From Tripadvisor
G1520lhgloriam

"Home Away From Home"

I Took a Solo Trip to get away from all of the Covid madness & let me tell you, GARZA did not disappoint me. It was very few visitors their but the service, the food, the entertainments during dinner was DIAMOND stellar!
G Girl1977
From Tripadvisor
Default avatar 2020 38

"Can't get any better!"

We stayed for a week at the Mousai and it was the most luxurious, relaxing, and fun trip - even during COVID. The hotel takes COVID procedures very seriously yet we still had the time of our lives. If you ever stay there, Carlos Ramos is one of the best butlers in the resort. This hotel is fantastic.
Carolj L4065 Pn
From Tripadvisor
Default avatar 2020 65

"A Must See Resort"

My son booked this vacation for myself and him right before Christmas. We stayed 7 nights. We stayed in a 2 bedroom with panoramic views. Our living room and kitchen fully opened up to the wrap around balcony overlooking the ocean where a couple of mornings we witnessed the amazing whales taking their normal route that day, (mommy's teaching their baby whales)!!! We have been many places, but I must say this was the most spiritual, emotional, spectacular vacation I have personally ever been on. We was first met by Immanuel the Resorts Supervisor. We found favor right off with him and treated so well. He does and amazing job and you can tell he loves what he does. He got us all signed in and our room keys and bracelets for all inclusive stay. Jenny the Brazilian concerige assigned to us has heart and soul for this place and enjoys what she does. There are 3 restaurants right here at the resort. Our favorite was BoCados. We would hit that up for Breakfast and twice for supper and you must ask for Ricardo. I've never been given a purse stand, so when they brought it, I wasn't sure if that is where they place the food tray or what, so Ricardo told me what it was for and we all had a great hearty laugh over that. He is such a wonderful waiter and person . We always wanted outside on the veranda with the views. It is like Fall here around this time, both morning and evenings and then warm like summer during the day so we could lay out in the hot sun 80,s. Breakfast there was so good, we had Mario usually and the camaraderie with the waiters was wonderful to see. Everyone helping each other!! Neither my son or I like sushi, but we had to see what Hiroshi the Japanese Restaurant was all about and oh am I so glad we did. Christian and Franco took care of us. We told Christian our dilemma with SUSHI,so he asked us if we would allow him and the chef, Manuel to surprise us with the dishes. We was all on board for that, so just let me say, we went back again!!!! So IMPRESSIVE, so delicious. I will say this, my son tried eel for the first time and raw tuna for the first time. Premium ingredients make all the difference and my Mahi mahi, oh my goodness, I got it again the second time. A must try, the coconut cake and green tea ice-cream!! This is not like an American cake...enough said. We ventured out once to the Botanical Gardens and Restaurant there. Yummy!!!!I enjoyed the opened church on the grounds and saw amazing birds for the first time, humming birds!! I am just so thankful and my heart is full of gratitude that I was able to experience such a magnificent vacation. Thank you Christopher my beloved son!!! I do want to make sure to include that every where we went around this resort, masks were worn, antibacterial soaps were given upon entering the restaurants and even the lounge chairs for sun bathing were sprayed everything someone left and a new people wanted to use them. Our favorite guy Tito would be down there ready to find us a place we wanted to sunbathe and place towels on our chairs before we sat,something done for everyone, but Tito you are a sweetheart!!! Upon leaving the resort, Ameida and Julio checked us out and wished us well and hoped to see us again. So alittle bit about the airports. Masks worn always other than eating or drinking. Airplanes the same. Getting in to Mexico's Airport you must be aware that once you collect your baggage, you go thru doors that you are absolutely bombarded by sharks so to speak....trying to get you to come to their counters for more than you bargained for. If you have ordered special car pick up or rentals or you just want a taxi, DO NOT STOP, KEEP WALKING, GET OUT OF THOSE DOORS TO OUTSIDE. Those people in there will make you think you have to see them first....DO NOT BELIEVE THEM. HAVE A FANTASTIC VACATION!!!
X3167 O Ndeborahm
From Tripadvisor
Default avatar 2020 6

"Retired "

We stayed at Hotel Mousai to celebrate my retirement. The service is top notch and we owe that experience to our butler Carlos Ramos. He is a genuine good person who made our vacation relaxing and stress free by taking care of all of our needs. We will definitely go back and highly recommend this unique property.
Jaater
From Tripadvisor
Default avatar 2020 46

"Paradise and Extraordinary Customer Service"

We went during pandemic. Everything was extremely clean. All staff wore masks all the time. Service was extraordinary. The rooms were huge with gorgeous views. We stayed on the hill and loved it. From beginning to end, both of our families were so happy at this resort and it was everyone's absolute favorite vacation.
Mich Welz
From Tripadvisor
Default avatar 2020 56

"Our Sons wedding venue"

Hotel, staff, food are simply wonderful. We cannot say enough good things about this visit. We will return to this hotel for another memory making occasion. Thank you Garza Blanca!! Your hotel is one of the best we have visited.
Dh4309
From Tripadvisor
Default avatar 2020 17

"Finally, a real 5 Star resort"

I stay exclusively at 5 star resorts when I travel. Usually a different chain ( Amresorts, Iberostar, etc...) each trip. Tafer hotels and resorts Garza Blanca Preserve is hands down the the best experience I have ever had at a resort. It has been a year since my visit and I'm writing this review now because I get can't stop thinking about it.From smiling and attentive staff to a perfectly cooked steak overlooking Banderas bay at sunset with sounds of the live flautist whispering on the breeze. Pure magic!
Mattman K007
From Tripadvisor
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Love this place ! Purchased last year... no regrets! The best vacation ever
From Facebook
Default avatar 2020 19

"The best experience"

Hotel Mousai was the best experience yet, it was a pleasure staying there. Clean, spacious, and the view was amazing. The complementary platter in the room to greet us was unexpected but yet delightful. From the beginning to the end was magnificent, the service was amazing, they go above and beyond to make sure your stay and any of your needs are taking care of. They made us feel like royalty ... Hotel Mousai is definitely one that I will recommend anyone to stay... I will be back... thank you Hotel Mousai and staff for your pleasant experience
Rdawk38
From Tripadvisor
Bryan v

"Exceeded every expectation!"

My fiancé and I stayed at Hotel Mousai to celebrate her 30th birthday. I've traveled to many countries and stayed at very nice hotels/resorts. That being said, Hotel Mousai is now my favorite place to stay, exceeding all expectations. There's nothing negative I can say about our experience at the hotel. I contacted the pre-concierge about a month prior to our arrival and arranged for roses, balloons, chocolate covered strawberries and champagne to be set up in the room when we checked in. I wasn't sure what exactly to expect, but they absolutely did an amazing job. The attention to detail was incredible. My fiancé was in tears the moment she walked in the room. The room was incredible. We stayed in the Ultra Mousai suite and the view was unbelievable. The room was extremely large as was the bathroom area that included a vanity area which my fiancé loved. The balcony area is much larger than it appears on the website and provides plenty of space for relaxing or enjoying breakfast while overlooking the ocean. My only advice would be regarding the balcony spa. Make sure you turn the heat up as soon as you get there because it will take hours to warm up.The restaurants were great and I honestly can't say enough about the room service. Fine dining food available to you 24/7. We spent our afternoons at the rooftop pool. One of the most incredible views you'll ever experience. This is where you'll find the infinity pool in all the pictures. Great service, great music, musicians playing instruments day and night. To wrap up this review, Hotel Mousai is definitely above all other hotels/resorts when it comes to the staff and service. It's unlike anywhere I've ever stayed. This includes everyone from the lobby staff, bellhops, room service, waiters, bartenders, concierge. Everyone clearly cares about their jobs and their high level of service. Above all others was Carlos, our butler. Carlos provided us with his phone number upon arrival and it instantly became apparent that he was determined to make our stay as perfect as possible. Regardless of what we needed, whether it was available at the hotel or not, including dinner reservations downtown, Carlos handled it immediately. I can't say enough about his service and attention to detail. We are definitely planning to return to Hotel Mousai, and I will immediately request Carlos to be our butler during our stay.
937bryanv
From Tripadvisor
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"Beautiful Resort"

We really liked our stay here. We travel extensively and my wife thought that it was the best room we have ever stayed in. I was very impressed with the hotel staff. The consistency of service was pretty incredible. The rooms were very large and comfortable. Housekeeping service was phenomenal.Only complaint is that the all inclusive is not a good deal for teenagers from 12-17, because they are charged as adults. My suggestion would be to charge for kids from 0-17 or treat 12-17 as a slightly higher charge than kids, but less than adults. We did not do the all-inclusive because the price could not be justified for my two 14 year old girls. All inclusive, in my opinion, is a great value if you drink alcohol.We took a cab into town almost every night for dinner which was easy and cost $8 with tip each way. The bellmen are really helpful getting a cab and giving directions to the drivers.The breakfast crew, especially Antonio, provided excellent service. We ate breakfast every morning at the hotel and enjoyed all of our meals. The beach is a little rocky, but manageable, very peaceful and clean. A few vendors but not even remotely as aggressive as the vendors on the Malecon. The gym is the nicest hotel gym I have ever seen.
Andrewfriscotx
From Tripadvisor
Default avatar 2020 44

"December getaway"

First of all, the property is beautiful and the people who work here are great hosts. The views are breathtaking. The food is decent, we had dinner at the steakhouse Bocados which is very good. The only minuses were the configuration of the studios (long and narrow) which felt a little too tight for our family of four (with two kids under ten), and the longish walk to and fro.
Dmeredith
From Tripadvisor
Default avatar 2020 41

"Treated like royalty"

Not only is it an amazingly beautiful property but the service is top notch! Omg take me back! The rooms are beautiful, the food is DELICIOUS - not the tasteless food you normally find at an all-inclusive property.
Erika L
From Tripadvisor
Default avatar 2020 4

"Excellent place!!"

More than I expected.Everything is special, from the reception guy, the room, the Champagne bottle.The staff is very kind, the small details.It worth every dollar, please is a destination to get !!
Jcrubiomx
From Tripadvisor
Default avatar 2020 65

"5nights"

Amazing property, people, and the view. If you pay for the shuttle, avoid the sales pitch at the airport and go right to the desk. You are allowed 5 liters of wine per person entering medico. The wine from NAPA, CA is 4 times the price in Mexico.
Culture716459
From Tripadvisor
Bjjlyons

"Love Garza Blanca"

We felt very safe & pampered in our 1 bedroom beach villa. Property was lush & beautiful with a great beach. Enjoyed having coffee on our balcony in the am & wine in the hammock in the evening. Also a great Spa.
Bjjlyons
From Tripadvisor
Default avatar 2020 54

"Get Away"

Had a great stay. Facility was gorgeous. Room was very comfortable. Everyone was very friendly and helpful. Prefer the Caribbean but the Pacific side of the world is definitely beautiful. Hope to visit another of your venues.
Passport43129573582
From Tripadvisor
Default avatar 2020 32

"Garza Blanca - Puerto Vallarta"

Not only are the facilities and amenities outstanding, the service was impecable. The food is out of this world - fantastic. Be prepared to gain a few pounds (but it's totally worth it). We felt very safe their during COVID. They follow strict protocols. In fact, I felt safer there than in my home town. I highly recommend it.
265dorish
From Tripadvisor
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Had a great time! Staff was friendly and wore masks and everything was clean! Food at the Sushi restaurant was amazing!!!
From Facebook
Default avatar 2020 38

"Great time"

I had a great time with my fiancé during our stay. We stayed in a 2 bedroom unit with a panoramic mountain view and it was breathlessly gorgeous. The room was ridiculously spacious with a large living room, complete kitchen -- equipped with tools you need for cooking 3 bathrooms. The master's bedroom had a nice bathtub with walk in shower. The jacuzzi we had in our balcony added to the superb amenity that this resort has to offer. From the food, amenities, especially the staff and overall experience, everything was wonderful and more than what I could have hoped for. It was worth every penny. My fiancé and I spent a lot of time at the pool and I would like to mention Fernando B. and Ramses for being so helpful and attentive during our stay. This resort is lucky to have hardworking and passionate workers like you guys. We will certainly come visit again.
Abbigail 47
From Tripadvisor
Avatar

"Amazing Luxurious Resort!!"

We just returned home from 7 days of all- inclusive luxury at Garza Blanca and loved every minute of it. From the roof- top bar at Hotel Mousi (affiliated with Garza Blanca) to our beach front suite. The food is amazing and you have several restaurant choices. Service by the staff was impeccable. We especially loved the steak house at the base of tower 4, with it's amazing view of the Puerta Vallarta shore line at night and the great steaks and service. We have already scheduled our week for Dec 2021. Masks were worn by every one of the staff and also the visitors while walking around. only when you are seated at a restaurant or in a pool lounge chair were the masks taken off. We had no issue with the restrictions and felt very safe in PVR. Thank you Garza Blanca!!!
Markey Mark48
From Tripadvisor
Default avatar 2020 37

"Beautiful Resort "

We recently came back from Garza Blanca and overall one of the nicest places weve been toCheck-inI found this was a bit chaotic and the front desk person was not very welcoming. We had issues with our reservation that they said our 14 year old daughter did not have an all inclusive plan even though our reservation from WestJet said it was. It took a couple of phone calls from WestJet rep who sorted it out for us. It was a bit of a rough start. If you did not book directly with the hotel make sure to call in advance to avoid this hassleRoomWe had the oceanfront 2 bd suite. The room was incredible! The ocean is literally below our balcony overlooking the bay. It had 3 full bathroom which came in handy with 4 adults and a teenager. The room had a full kitchen with washer and dryer, dishes pots etc for people who did not opt for all inclusive.Restaurants There are 3 restaurants, Mexican, Japanese and steakhouse all with beautiful views of the bay. The meals are lovely and good selection for adults but limited for picky teenagers and kids. My daughter ended up ordering room service after. At the Japanese restaurant, if you have 5 people in your party you have to get the chefs menu which I thought was a bit disappointing after our second night booking there. The food was still good but would have been great to eat something different the second night. The steakhouse was our favorite - it had a great variety. ServiceThe service was amazing. Everyone in that hotel wanted to make sure you were having a good time and always make you feel welcome. From breakfast to dinner the staff at the restaurant had top notch customer service - Francisco, Omar to name a few.The pool staff and concierge was always making sure you are having a lovely time - Tito, Jacque and many others I wish I remember their namesActivitiesThe kayak tour and hiking is a must do and comes free. Caesar was our kayak tour guide and I think he went over and above helping out people that had issues with rowing. He towed them back even! The kayak tour was about 50 minutes of rowing so can be physically demanding if you are not fit. Same for the hike to the waterfall, you need to be able to climb and jump over rocks. Its worth it when you get there as the falls are beautiful. Tito our hiking tour guide was very knowledgeable of the area and super passionate about what he does.Overall would recommend this place and would like to thank the staff for making our stay memorable!
Jullianet
From Tripadvisor
Default avatar 2020 8

"Simply The Best"

Truly paradise! My husband and I stayed in Garza Blanca and every night left the screen door open listening to the sound of the waves crashing on the shore. In the morning a Nespresso machine brewed us up tasty cups coffee. Every single employee that we came across was kind and said hello. Fernando was our man while we laid by the beautiful infinity pool, bringing us whatever we needed. Oswaldo always found our perfect spot next to the pool and set up towels for us on our loungers. At breakfast Antonio and Lorena out did themselves with their service. The beauty here truly makes the experience here unforgettable. We cannot wait to come back!
Calliec569
From Tripadvisor
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"Fantastic Getaway to Garza Blanca "

We Just returned from another amazing trip to Garza Blanca. We have visited every year since 2012, sometimes twice, and it just keeps getting better. Although we are not owners, we choose to return every year as we always have a blast. The hotel is pristine and the beach offers a variety of water activities. What I appreciate most about Garza Blanca is the staff as many have been there for years and go out of their way to ensure everything is perfect. On this specific trip Antonio gave us amazing breakfast service daily at Blanca Blue. At the beach Javier keeps everyone safe, and makes an effort to make everyone feel welcome and appreciated. Mosies, Francisco, and Jose Miguel provided fantastic drinks and lunch service at the pool bar & beach. Spa Imagine is beautiful and I highly recommend indulging as there is no other place like it. My massage with Edith was phenomenal.Some reviewers have mentioned the time share pressure. We did not have an issue as we made it clear we were not interested in attending the presentation and it was just fine, as it had been our other 9 visits. Thanks Garza Blanca for a much needed break, cant wait to return in 2021!
U8054 B Wnicolel
From Tripadvisor
Default avatar 2020 25

"Amazing stay"

The hotel resort has always an impressive view and accommodations. Thank you for the always amazing time at your resort. The employees always are so friendly and treat everyone so well.Antonio in Blanca Bleu gave us great breakfast service daily and always had our orders perfect!Javier at beach security made us always feel like family. We look forward to our return!Kevin
Kevin L315
From Tripadvisor
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Stellar service and attention to every detail during our first visit. Staff is genuinely caring and listening to your feedback to make your experience one to remember. I was very impressed with Blanca Blue, we were looking forward to experience the Mexican traditional cuisine and they delivered! the flavors and taste were impeccable, thank you Chef Tony! The quality of the food and beverages on all restaurants BocaDos STK, Aquazul, beach + pool service was excellent including room service. Our daughters words describes our entire stay I feel alive. If you are looking to relax, this resort is a hidden jewel in Puerto Vallarta. We will be back soon!
From Facebook
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amazing place made my whole family feel like we were in paradise
From Facebook
Default avatar 2020 28

"A beautiful romantic getaway!!"

The staff at resort was amazing! So friendly and pleasant!Our waiters, Antonio and Cecilia made us feel special every day!! Antonio is so personal and pleasant and took great care of us!The room was perfect! Our maid service was so attentive !
Gatti Arizona
From Tripadvisor
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Would go again in a heartbeat!!
From Facebook
Default avatar 2020 61

"Amazing Resort"

Garza Blanca all inclusive is one Exceptional , Exclusive high end resort . our first time in Puerto Vallarta and choosing Garza Blanca was the Best Thing ever . our Experience from the first day until we left was incredible and memorable . all staff are great from front Desk and house keeping to our concierge Andrea first was amazing and helpful in making everything easy for us . to the room service staff very respectful , nice and on top of everything you need . to dinning in at Blanca Blue food was amazing our waiter Gerardo is super friendly and the best and the way he makes Mexican Coffee is exceptional . Hiroshi at Mousai is wow the food is incredible , our waiters Abraham and Jose were super nice . another place Boca Dos STK delicious food breakfast and Dinners . our suite is ultra panoramic ocean view was incredible and clean, swimming pool clean and warm and snack bar very convenient , so you get to enjoy drinking and food anywhere. another thing you get to do a lot of excursion and our favorite was Rhythm of the night with romantic dinner on the beach and entertainment . this is our favorite place we loved it and everything about it , i will recommend it to everyone looking for an amazing experience and best Hospitality .
Tantoun12
From Tripadvisor
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Wonderful staff, well appointed rooms, comfortable beds, so clean. Everything is inviting! There is no where on the resort where we are not amazed at the attention to detail. We love it here! 3rd annual trip. 2 more planned for next year!
From Facebook
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Please VISIT!! Yours DREAMS & EXPECTATIONS will be EXCEEDED!!!!
From Facebook
Default avatar 2020 9

"Beautiful!"

Beautiful all the way around. I went there for five nights with my fiancé, my mom, and two other couples. We enjoyed every minute of it. A special thank you to Alex at the pool bar. My mom had a broken collarbone and he went out of his way to help her get around and check on her nonstop. He provided excellent service! We will definitely be back!
Snolte
From Tripadvisor
Default avatar 2020 39

"Overall Nice Stay"

Resort: 4/5Room (2 bedroom suite) was spacious and comfortable. The view from the room could not be beat as we were right on the water. The resort was well maintained, clean, and nicely decorated. -1 star in the rating because our room had the previous guests food in the fridge and the mini fridge was not stocked. Both were taken care of promptly. We visited during COVID and felt safety precautions taken by staff was adequate and helped us feel comfortable. Service: 3-4/5Service was overall fine but varied from location to location. The front desk, pool, room service, and housekeeping staff were wonderful throughout the visit. We did not have issues with service at the pool or trying to be sold a timeshare at check in like other experienced. The concierge who we communicated with prior to the visit was nice but upon arrival it seemed as though errors were made with reservation times and the concierge who helped me in person was rude and unhelpful. Restaurant staff was just average at BlancaBlue. Some seemed like theyre tired of their jobs. Food/Drinks: 5/5All the food we ate either from room service, pool service, or at a restaurant was amazing. (We did all inclusive). Better than we expected for all inclusive. It was tasty, unique, fast, fresh, and well portioned. Service at BocadosSTK and Hiroshi was exceptional. Alcoholic drinks were well made and there were plenty of selections. As a note to management, we visited with a small child, and with or without him are always looking for a relaxing vacation. I recommend pool areas specific to guest experience (i.e. a space where my child wont impose on others experience as well as a space where drunk day drinkers can blast their portable stereo and enjoy their time while not ruining the rare moments of quiet I get and was looking forward to by the pool). Overall: 4/5 Would recommend Would visit againHad a great time
Katie T Travels
From Tripadvisor
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Probably one of the best hotels and customer service in the Industry.
From Facebook
Default avatar 2020 34

"Anniversary Trip"

My wife and I took a trip to celebrate our wedding anniversary and selected Garza Blanca as our destination. This is our second time to stay here and we had an absolutely wonderful experience, once again.
Tommycurb
From Tripadvisor
Default avatar 2020 43

"Fantastic Vacation Resort"

I am a travel agency owner having visited numerous properties around the world. I love this resort for it's unsurpassing view, service and location. The staff is amazingly warm and hospitable. Wendy the manager, Daniel at front desk and Aracila have been all amazing. I will definitely come back to this resort with my groups .
S Hashemifar
From Tripadvisor
Default avatar 2020 64

"Definitely a diamond rated hotel!"

Stayed in Oct for 4 nights while on a medical visit. Will be returning in Jan and cannot wait! Hotel is beautiful! Rooms are modern and clean and the jacuzzi in each room is a plus! The location and surrounding area is so beautiful a f lush! Pool is so gorgeous and staff is friendly and most helpful!!
Raulnpeg
From Tripadvisor
Default avatar 2020 9

"Great Vacation! "

My wife and I stayed in a ultra suite for seven nights. The view is amazing. The rooftop pool is one of the most beautiful hotel pools. The service was very impressive. Angel and Enrique at the Terrace restaurant are fabulous servers. Jesus at the pool made sure our days were so great lounging around and enjoying the spectacular vistas. Also, Jenny(hostess),at Hiroshi was excellent. One thing that really surprised us, the quality of the food and drinks rivaled the beautiful hotels Ive stayed at around the world that were not all inclusive.
Chriso T7530 Xb
From Tripadvisor
Default avatar 2020 2

"Great place!"

We were here for 12 days! Alejandro, the recreation coordinator was amazing! We had a great time and made lots of memories! Only concern was the service could be a little slow, but it is expected! Will return! Thank you all!
Maggiew K5399 Ku
From Tripadvisor
Default avatar 2020 58

"Amazing Resort"

My family and I have gone to the resort 3 times in the past 5 years!! We love it so much I would highly recommend sending your kids to the kids club Monica and Vanessa were phenomenal with my kids! Overall we would absolutely stay again the service is great!
Stellagvincent
From Tripadvisor
Default avatar 2020 43

"Our FAVORITE Vacation- LUXURY that doesn't break the bank"

First, the resort is gorgeous. The grounds are extremely well kept, lush and beautiful. We stayed in a panoramic 2 bedroom in Tower 4 on the 4th floor. It had such a beautiful view. The hot tub looked out onto the forested hills behind the resort, all else, was views of the ocean. The room was huge and nicely designed. Several different lighting sources so no matter what you had ambiance. The wall was a moveable window door that folded into itself so that you could have open air all day or whenever. We loved that feature. Every detail of the room was top notch, lush plants, marble, thick towels, comfy bed, soft sheets, huge pillows. It all felt very luxurious.Second, the pools and the beach were fantastic. We snorkeled right off the back of the resort and saw so many fish near the rocks! The pool water was perfect and the infinity pools made being in the pool that much more enjoyable. We did the all inclusive option and there were many restaurants to chose from -- all had good food. The dishes were not your average dish but well thought out with good presentation and delicious flavor. One night the chef actually prepared the fish the family had caught earlier in the day and he was very proud to bring the dishes out. It was delicious and a real treat for everyone.Finally, the staff at GB is so professional and focussed on client service and having the customer enjoy themselves, we were blown away. Two families with kids were in our party. We all know tweens, teens and be a little over the top, but the staff was never bothered (or at least didn't show it!) Truly it was the best customer service experiences I have ever had on a vacation.We would love to return and will also recommend GB to everyone we know.
Stylmum
From Tripadvisor
Caption

"Amazing, we will be back!! "

The best we have stayed at in Puerto Vallarta by far we will return for sure. The room was beautiful, gorgeous. The view was amazing over looking the ocean. The food was overall great to amazing. The spa was great and beautiful the massage was amazing. The pool is heated its a dream and now it will have to be a must in all future hotels. We chose the all inclusive option and it was well worth it for sure.
Einav Harel
From Tripadvisor
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"it was THAT good."

I really have nothing to say to better the experience we had, it was THAT good. We met another family there for a friend/family vacation so total was 5 kids -tweens/teens and 4 parents. Every one of us had our minds blown. It was everyone's favorite vacation and we barely left the resort except for one day of fishing on the ocean and a boat trip to Los Arcos.The rooms are so well designed. We were in a panoramic 2 bedroom in the 4th Tower. The views are stunning. We could open up the entire dining and living room to have an open air setting anytime we wished and it was fantastic. Marble counters, comfortable beds with soft sheets and huge pillows, hot tub on the balcony, 3 showers, nice, big kitchen! I loved all of the ways to light the rooms so there was always an ambiance. The resort grounds are beautiful, lush, and well manicured. The pools were clean, refreshing and so pretty. Everything was clean and we all could tell, was extremely well thought out. It is not an "average" resort. It is most definitely high quality in every sense of the word. The customer service and staff at Garza is what pushes the stay into extraordinary. We had 9 people and every single one of us was made to feel that we were special, and that they were working to make our stay the best possible. I have never had that feeling before! This came from everyone from the concierge to the wait staff on the beach, to the guides on the resort hiking trip to the restaurant staff and chef. It was amazing! The staff at Garza Blanca are so professional and I hope they get paid accordingly. We will be back and will recommend the resort to everyone we know!

Michele Welz
From Travelerstalk
Default avatar 2020 63

"PERFECT"

I will forever compare any hotel I stay at to this hotel. The service was phenomenal, second to none. The room was absolutely gorgeous with stunning views. The food was good (truth be told not the very best, but good and well priced surprisingly). My girl friend and I went together and they treated us like queens. I would highly recommend, working on planning a trip back in January with my husband. Definitely has a romantic vibe, but my friend and I had an absolutely amazing time, extremely relaxing. First time I didnt want to leave a hotel to go explore!
Kdeboisblanc
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

Hell yes a must come visit place!!!
From Facebook
Default avatar 2020 63

"Beautiful ambience and view"

This is a beautiful resort with phenomenal ambience and comfort. The geographical spot is almost unbeatable in terms of view of the ocean and surrounding flora. The palms and tropical plants were I can only imagine what the surrounding jungle looked like before this resort was first built. My wife stayed there for a week in November 2020 at which time the weather was absolutely perfect. We first stayed on the 5th floor in Tower 4 and then, due to a noise complaint, we were upgraded to a 2 bedroom suite in Tower 5. The bed and soft bedding was extremely comfortable, the cleanliness and attention to detail were amazing and beyond my expectations. Food and service at all 3 restaurants at the resort was excellent, especially at Boca Dos Stx. The room service was okay but unfortunately a little slow and inefficient. Signing your tab for each order you place is quite annoying after you purchase an all-inclusive vacation but there was nothing we could do to change it. The pool and beach area is beautiful but the hot tub water temps were not hot enough. Otherwise, excellent resort all around. I would be happy to return here or maybe experience other Tafer resorts next time.
Drolivia
From Tripadvisor
Pollywally1

"Covid getaway "

This hotel has spoiled us now. Top notch service, food, accommodation. Unmatched by any other hotel we have been to and we are world travelers. Can't say enough good things!We always felt safe and would go back again in a heartbeat.
Pollysd
From Tripadvisor
Default avatar 2020 3

"Mindblowing place with truly great amazing people"

So me and my wife just got here yesterday but not this resort but we might a awesome fun guy at the airport named Chris. He got us all set up with a tour at a extremely mind blowing beautiful resort which is this place. Then we meet the guy who gives us the tour who was named Steven. Cant say enough words about Steven besides hes one of the coolest guys Ive met dude is just awesome. Then Steven introduces us to Jason. And then Jason just blows us away completely with his customer service and just overall a awesome guy who knows his stuff. Steven and Jason are one of a kind dudes and Im not saying what they have done for us but I gotta say this place is already home to us and were forever grateful. People that work here actually care about you and actually truly get to know you. Its a experience Ive never had and my life has been truly rough the past 5 years and this place made me forget about that all day. Thank you so much again and you guys will always have 2 people that will never stop talking about how amazing this place is but truly more about how amazing the people are. Also one more shout out to the manager Jeff that guy added the icing on the cake today that made us feel even more at home so thank you.
Z1359 C Cmichaelh
From Tripadvisor
Default avatar 2020 38

"First Time but Not Last."

Went with my Sons family to celebrate his 40th birthday. He found Garza Blanca and recommended we try it. We loved it. Staff was excellent. Service Excellent. Location breath taking. We were in bldg. 5 with panoramic views of ocean and surrounding area. My sons family loved the various hikes, kayaking, paddle boarding etc.. We loved just laying around the pool or lounging in our suite hot tub. Pool staff was excellent. We were lucky that pool near buildings 4 & 5 had just been renovated and reopened the week we were there. Restaurants were great. Food and bar service in pool area was fantastic. Everything was clean and Covid compliant. Construction noise on new high rise next door was a non-issue. Faded as background noise. Highway at bottom of hill was nosier. Planning to go again sometime early next year.
Y9972 G Pjohnb
From Tripadvisor
Carodrigu

"Wedding Anniversary"

Had to be one of the most rememberable anniversaries weve had in a long time thanks to the Garza Blanca team. Wanted to do this to give a special thanks to everyone that took care of us and treated us like a king and queen the entire time we were there. We love this place and enjoy every minute. Everyone followed the rules for Covid it was actually guests that were not following rules and also pushing some to the limits. Our only regret would be that when guests come to the site they were expected to follow the rules the same way the members are, Every day we would get up and walk from the fourth tower to the beach have breakfast. special thanks to Cecilia and her team at Blanca Blue every morning was greeted like we were coming down to the kitchen in our home. While down on the beach of course we were greeted by our friendly security Javier Suarez. We have been very good friends with him and he always gives us a special feeling and checks on us from time to time.This time we met Israel which always helped us pick a good seat on the beach to get started. Our favorite number one waiter on the beach was Fernando a very nice young man that was very attentive and we struck up some good conversations to help him pass the day. On our anniversary night at Bocados I got to sneak down while the wife was in the shower and gave an anniversary ring to the manager to put something on a plate to present to her. When it was time for dinner I was very amazed at what they did in such a short time, my wife was very grateful as well and they made our experience wonderful !! On most nights we made our way up to the Mussai The top roof to gaze at the wonderful skyline. There we were greeted by Gustavo and his wonderful team to make our time upstairs very nice. It was nice to talk to all of the staff about Covid how their families and our families are doing in the struggles that we are all having to go through to make our trip possible in our family safe. On other nights we would go to the Hiroshi for dinner and were greeted by a pretty girl by the name of Jenny that we remember from our previous trips and she seated us in the best places possible for a sunset. It was good to be greeted and recognized by Christian and Irving who were tag teaming our table just to catch up and talk about Covid times. It was funny to go back and open up pictures from several years ago with the same two young men and always more professional and on point. The chef Humberto made a special drop by our table to say hello and made sure we enjoyed our time at Hiroshi. When dinner was over we didnt wanna leave so we just stepped out to the bar and were listening to the young lady play the saxophone. Our wonderful bartender that was always very polite her name is Yesenia. She made a fantastic Carajillo And a coffee martini that was so smooth and yummy. As always with the terrain on the resort you cant forget to mention your trolley driver Marco this guy was very excited to see everyone get on the trolley with a smile behind the mask and offering to sanitize your hands he explained that he cleans the bus as much as he can between guests. The next morning we went downstairs to go hiking and super ambitious Energetic young man by the name of Tito And Jose Luis greeted us and prepped us for a long hike. The hike did not seem long at all due to the beautiful scenery and the continuous stories about the tour from Tito. Once you get to the beautiful waterfall you get to spend a few minutes there swimming or just taking photos and taking the beautiful scenery in. I have to say If I fail to mention anyone from my wonderful trip forgive me because the entire team was very good and attentive. Thank you all so much continue to be safe and cant wait to see you next year. Love JD and Carmen Marshall!
Carodrigu
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

Opulent decadent first class amenities the best service hands-down easy check in process I was in the lap of luxury for six days its an amazing resort world class food world class service world class turn down service world class everything you dont have to have a care in the world or worry about anything once you are in this resort
From Facebook
Default avatar 2020 46

"Can't Wait to Go Back!!"

We went to Garza Blanca for a family vacation the second week of November. We have four kids, and could go on forever about how great this resort was! The food and drinks are excellent, there is a variety of foods for adults and kids, and one person in our family has food allergies and the resort was very accommodating and had many gluten free options. The drinks were also amazing, they have top shelf liquor, and will also make any drink you want. Aside from the food and the drinks, the service was the best part! The staff at this resort are so friendly and attentive and go above and beyond to satisfy the guests! Our favorite staff members at the whole resort were Alex and Juan at the pool/beach. These two are so hardworking and fun, they truly made our vacation and experience better. Our concierge was Rosie and she was so sweet and helpful! She planned all of our activities and dinners, and was very understanding when we would come to her late day asking for a dinner reservation. She always asked us if there is anything else she can help us with, and checked in with us through out our stay. Another huge benefit of this resort is their amazing kids club. Normally our kids aren't very interested in a kids club, or it costs more and isn't included so we don't do it, but the kids club at Garza Blanca is amazing!! We would have to drag our kids out of the kids club because they were having so much fun! Vanessa and Monica were the two supervisors and our kids loved them so much! The kids club has great activates and a super flexible schedule, our kids would just pop in and out throughout the day for the activities they wanted to do. The supervisors will also bring the kids down to you at the pool or beach at the end of an activity, which saved us parents a ton of time and effort having to go back and forth. We will definitely be going back to this resort, and we can't wait to see our favorite staff members again!
Mollypickerill
From Tripadvisor
Avatar

"Glissening Five Diamond Resort beyond measure"

The drive thru downtown was nice but as we were getting closer to Garza Blanca the scenery became more dramatic and awe inspiring as we entered the jungle and Sierra Madres.I was very impressed upon my arrival at Garza Blanca however Hotel Mousai for guests over the age of 18, my full attention was grasped immediately. The studio that I was shown was beyond measure that had a balcony with not a hammock but a jacuzzi as well. The Rooftop boasts an area on the 18th floor with an infinity pool and full bar where one can have craft cocktails and snacks whilst taking in breathtaking views of Banderas Bay and Puerta Vallarta.I cannot wait to return to Puerto Vallarta so I can enjoy all of the amenities of Garza Blanca which will be in the near future.
1st World Citizen
From Tripadvisor
Default avatar 2020 61

"Free breakfast package vs timeshare awkwardness"

Trip breakdown:-Pre-visit concierge (treats you like an adult on vacation)-Registration host concierge (treats you like an adult on vacation)-Staff (treats you like an adult on vacation)-Timeshare folks (treats you like a villain on vacation when you say no)Choose your vacation package wisely since timeshare silliness not explained anywhere on any booking websites (ie hotels.com). We don't mind the vip offering concierge gave to us willingly at check-in, but we did not appreciate the timeshare management blaming concierge for misleading us about breakfast presentation on our first day. It was clear we paid for breakfast package...not a timeshare presentation that wastes vacation time. Kinda awkward when you have to see concierge everyday taking blame for timeshare managements misleading us.Other than that...everything else was awesome.That's all I have to say.
Rfox78
From Tripadvisor
Trinitynr99

"AMAZING"

Stayed here after hearing about them from Garza Blanca in Cabo, and I am so glad they mentioned this place! We love staying at adult only resorts, and they decor and service here is top dollar! Hiroshi, The Rooftop bar, and the steak house had amazing views and food along with drinks! The rooms are top dollar as well! Will be coming back!
Trinitynr99
From Tripadvisor
Default avatar 2020 17

"BEST HOTEL EVER!!!"

Seriously, I can't express how badly you need to go here! This place is magic, sexy, fun and amazing. This ruined all other hotels for me. From the staff to the food, to the drinks. I will ONLY stay here in Puerto Vallarta from now on!
Bigjoe7910
From Tripadvisor
Default avatar 2020 22

"Hands down best MX hotel ever!"

We went to PVR for first time after years of going to the other coast (Tulum/Playa/Cancun) and PVR was much better. Cleaner, beaches with no seaweed and people friendlier. We stayed in the Penthouse at Mousai and the customer service was impressive. As someone that stays typically at the RC hotels we are used to exceptional service, the Mousai to took it to another level. Our butler Ernesto was simply incredible and anything we needed or wanted he handled instantly and always with a smile. The entire staff was incredible again. We will be back 100% for sure very soon.
Eric D
From Tripadvisor
Default avatar 2020 21

"Stahlnecker/Garza Blanca Trip"

The Garza Blanca in Puerto Vallarta was nothing short of outstanding. From the time we walked through the door, to the time we unfortunately, had to leave.....the staff at Garza Blanca were so wonderful to my wife and I. The grounds and the views at this resort were so relaxing and serene. The beach, the pool, the staff on the beach and at the pool were amazing. Oswaldo (at the pool) took care of us EVERY time we came to the pool. He made sure we were setup, and made sure we had service. My wife and I have decided to go to choose Garza Blanca as our "family vacation" spot. We had planned on taking our family to Hawaii, but since staying there, the Garza Blanca will have our business
Stahlnecker2020
From Tripadvisor
Caption

"Exceptional A+ experience"

What an experience of a hotel. Picture so not do it justice. When i arrived i was left speechless. Each detail is done with love! All the staff are friendly and warm! And not in a pretend way, in an actual authentic way!The hotel is beautiful and hotel rooms are drop dead speechless! Best hotel I have ever stayed at. I will only go to this hotel when i go to PV.Drinks are handcrafted and food is delicious!!!Special acknowledgment to Ricardo Santiago, the bell Boy. He is very attentive, kind, and helpful to our party! Very great man. Thanks Mousai!
Ortizcesar1227
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

What an amazing time. Carlos did such a great job making our stay perfect. Answered all the questions we had, set up a few special requests, and helped put together a fishing trip. The only part I would change is leaving. I want to stay forever!
From Facebook
Default avatar 2020 50

"Amazing all the way around!"

I booked our stay at Hotel Mousai as a getaway with my girlfriend and to propose to her. Ana, our concierge, was so so helpful in making sure everything went perfectly. The resort is unbelievable, the staff is incredibly friendly and helpful. We will be coming back! 10/10
Celliottiv
From Tripadvisor
Default avatar 2020 35

"The amazing Carlos Ramos!"

My husband Roger and I have been vacationing at Hotel Mousai for 3 years in a row. The views and service at Mousai keep us coming back. However, this year, the highlight of our trip was having Carlos Ramos as our Butler. Carlos is friendly, welcoming and very professional. His attentiveness to details is exceptional! He anticipated our every need, (some before we even realized we needed it). Carlos is very conscious and informative during the every changing regulations with COVID. While maintaining the proper social distancing, he was still warm and friendly. He kept us up to date to any new/or changing COVID restrictions. He is quick to respond to any and all requests regardless of the time of day. He really made our trip memorable this year, and is by far the best Butler we have ever had! We brought guests with us this year and he immediately made them feel a part of the Mousai family as well. Our only regret is that we had to leave, but we will be back! Post trip Carlos has remained attentive with quick responses to some additional information we wanted. Thank you Carlos! We hope to see you next year and every year after that!
Melw60
From Tripadvisor
Rhonda f

"Fabulous vacation in Puerto Vallarta "

I have spent the last seven days in the beautiful Garza Blanca Preserve in Puerto Vallarta. This has been an incredible vacation. The resort itself sits along a terrific stretch of beach and is surrounded by jungle, mountains with the ocean out in front. The staff is friendly and so attentive, the cleanliness and sanitizing being done continually should calm any fears during Covid. The food is excellent in the three restaurants I ate at and the room service offerings are good and high quality. There are several excursions available ranging from hikes to snorkeling. There is also paddle boarding and kayaking. I met several guests here that return every year and I can understand why. I would highly recommend and would definitely return.
141rhondaf
From Tripadvisor
Default avatar 2020 33

"Wonderful Resort"

We stayed here for seven nights with friends; they are owners, but I didn't see anything that appeared like we got any special treatment. It looked like everyone got the same outstanding service that we did. When airline cancellations forced us to fly to PV a day early, the two bedroom suite oceanfront in Tower 2 we originally booked was not available until the second day, so we spent the first night in a two bedroom panoramic suite in Tower 5. On day two the resort offered that we could stay in that suite or move to Tower 2--we stayed in Tower 5 and loved it! Beautiful suite and outstanding service. Everyone at the resort was amazing--from the valet the first day who remembered our names when we saw him days later, to pool staff, to waiters, to the trolley drivers, to our extremely helpful concierge Gloria. Don't stay here if you're looking for a party atmosphere--this is a relaxing, classy location. Also, be advised that the beach area itself is small (if that is important to you). The COVID precautions they were taking made us all feel very safe. There is construction going on, but we heard little from our suite (north side of Tower 5). We had one dinner at Blanca Blue and one at the steak restaurant--both beautiful patio locations; also had a breakfast at each. Food very good and we would have been happy eating more meals here if there weren't so many wonderful restaurants in PV to try (150 pesos to centro). We enjoyed so much we are considering booking on our own when we return to PV next spring.
Carolin Mo
From Tripadvisor
Default avatar 2020 63

"5*****"

Had a very romantic time at Hotel Mousai. The corner suites give you panoramic views of the lush jungle and majestic ocean. We had a butler (ErnestoO) who was so helpful during our stay. Anything we needed, he was there. Whether it was setting reservations (and changing them) or coordinating excursions with a relaxing spa visit, he was committed to taking any and all effort off of our plate so we could just focus on ourselves. Thank you Ernesto! Cant wait to go back for our 5th year in a row! -Saludos
Armandog612
From Tripadvisor
Default avatar 2020 50

"Breathtaking"

My stay at Hotel Mousai was even more amazing than I expected from the pictures. I had a hard time forcing myself to leave my balcony because the view was just so breathtaking. The infinity pool is beyond beautiful especially watching the sunset. And the spa was heavenly. Service was great from the pre-arrival concierge Antonio, to my wonderful butler Carlos to Miguel Alley who was there for all the room service I ordered on my balcony. Clean, not overcrowded and everything youd expect from a 5 star resort. Oh and the sushi restaurant was by far my favorite. Im just trying to figure out how soon I can get back!
Pcbruin
From Tripadvisor
Default avatar 2020 14

"35th Anniversary Trip"

This was our first trip to Mexico, and after looking into many resorts we finally decided on Garza Blanca in Puerto Vallarta. This was going to be the perfect place to celebrate our 35th Anniversary, but it didn't start out to well, because when we arrived our oceanfront honeymoon suite was not available, because of a problem with the jacuzzi the night before we arrived. We were surprised when the general manager told us that because our room would not be available that they were going to upgrade us to a larger suite in their 5 diamond Mousai tower, and once the wife and I took a look at it we fell in love with it. The view was absolutely breathtaking, and we really enjoyed our jacuzzi on our balcony. It was perfect for a romantic anniversary evening. Our concierge, Rosy took care of our every need, and no matter what we needed she would always take care of it, and she even made sure we had a special bottle of champagne on anniversary night when we arrived back from dinner. We loved Garza Blanca, and the service so much that we actually became members, and we can't wait to go back in the spring.
Lumberjack7772003
From Tripadvisor
Mike s

"Really 4.5 stars but a long way from 5...."

This was our first trip to PV so as always when going to a new area, the choices seem overwhelming. That being said, no matter how I evaluated different properties, the Garza Blanca always came up in the top 3. All I knew was we didn't want all inclusive and we wanted easy access to town. We got both with the GB. Checking in was okay until they handed us off to the "concierge" which was really just somebody tried to entice you to take a timeshare tour for $150 credit and a VIP card. They pushed but not too hard and we declined as we always do. We did try and use the concierge for legitimate concierge uses (like restaurant advice, directions, etc...) and they were clueless. Food & Beverages: I guess stymy are used to dealing with the AI crown who drinks constantly and for "free" because they're drinks are WEAK, probably the weakest I've ever had in Mexico. I basically stopped drinking on day #3. The food at the pool was actually excellent (fantastic pico and guacamole) but our meals at the Mexican & Japanese food places were nothing special. In fairness, our friend had the maui-mahi at Blanca Blue and he said it was his best meal all week. Breakfast at Boca were very good but service was slóóóow. One day it took them almost 90 minutes to take our order and get us our food. The rooms were spacious, had excellent ocean views and super comfy beds....so good I'm open the hunt for the same bed from Serta. Employees across the board, like all places we've stayed in Mexico were very polite and always there to help. I hope they are well compensated because they deserve it.
Mike S
From Tripadvisor
Default avatar 2020 11

"Amazing Place!"

We changed hotels to stay here! We were at another property much further away from Puerto Vallarta, while it was nice, Garza Blanca just surpassed all the others. The views from the pool areas was beautiful! The pools overlook the ocean, while one is on the mountain side, you still have spectacular views of the ocean. The rooms! OMG! They were beautiful and spacious! Bathrooms were amazing! We loved everything about this place! The staff was absolutely the best!
Stassy123
From Tripadvisor
Default avatar 2020 67

"Back In PV Again"

This would be our second stay at Mousai, the first in July 2020. Remarkably, most of the staff who assisted us in one way or another in July recalled our previous visit and our names. We were provided the same extraordinary service at the roof top bar/lounge and poolside service was exemplary. Any wish was fulfilled by our "butler" from reservations on the property in one of the restaurants to spa time, in-room birthday celebration decor, etc.As per usual, the food was excellent and the corner suite was amazing. Room service was a 10/10 with cleaning, prepping and turn-down service.What an amazing experience and place to stay in Puerto Vallarta
Footprints758742
From Tripadvisor
Caption

"The timeshare Im going to keep"

I got suckered into owning three timeshares and managed this month, hallelujah, to dislodge myself from two of them. This is the one I want to keep. Yes, they do some pressure sales. Upgrades seem to always be available. Deals always in the offing. But its beautiful, comfortable, a great escape But close enough to the city and the hustle and bustle to enjoy that as well.
T8536 R Wmarks
From Tripadvisor
Pvrpv

"Excellent Spa Service"

I had one of the best massages ever by Luis. He was very professional and extremely good and I would rate him one of the best I have had. If you stay here definitely ask for him at the Spa. The entire spa service including Josue our butler was so great. You will be very lucky if Josue is your butler. We visited the SPA daily for 4 days so we are fully aware of good customer service and both of these employees were excellent.
Pvrpv
From Tripadvisor
Debcook35

"Beautiful resort, elegant accommodations, friendly staff"

Our third trip to this bit of paradise did not disappoint. Reliably clean, gorgeous, thoughtfully prepared food- simply lovely. Would recommend for couples, not really a family sort of place. Safe waters off the beach.
Debcook35
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

Excellent service, beautiful resort
From Facebook
C9f6d5b2 6ba2 47ca aa36 37da98420372

Very Beautiful!! And absolutely great food!
From Facebook
C9f6d5b2 6ba2 47ca aa36 37da98420372

Amazing and friendly staff
From Facebook
Default avatar 2020 6

"Superb Resort with Exceptional Customer Service"

Great experience with staff that makes you feel welcome and actually cared for. This is the first time that I have felt truly valued at a hotel/resort, hence me writing a review for the first time. The other factor that made me want to write this review is that no-one approached me about it. Unlike all the other all-inclusive hotels I have been to, no-one gave me a business card and asked me to write a review. So here is my honest opinion. What I would like to focus on with this review is a specific experience that will make me remember this trip and will stand out as the highlight that overshadow the other experiences greatly. Having said that, I would like to briefly say that everything about this hotel was top notch. From the beautiful landscaping and lavish rooms, to the delicious and elegantly presented food and live music performances, everything gets 5 stars from me. I could go on and on about the great details of everything and how amazing of a hotel it is, but those are things that you may find elsewhere. What you cannot find elsewhere is the people that make the place. And those people make you feel well taken care of. Here is my story of how I felt special during my stay at Garza Blanca. I would like to accord a special "thank you" to security supervisor Mario and security associate Diego. They helped me find my drone that was lost for a whole day in the trees. I was staying on the 11th floor of tower 5 and was trying to film a video of the building in that overwhelmingly green nature with my drone. At one point the signal was lost when the drone wasn't in sight. No luck. No buzzing of the propellers. I took the elevators down immediately, and still nothing. This is when the security supervisor Mario came out. He was with me the whole time avidly searching for the drone in the area behind the building that the GPS signal was last seen on my drone - but to no avail. I would like to point out that this is an area with a lot of trees and bushes that are extremely green and on a steep hill that make the finding of anything extremely difficult. At this point I had lost hope. Diego, the other security associate joined us in our search. Both Diego and Mario were there next to us the whole time shuffling through the thick bushes and the slippery grass from all the rain. It was almost dark outside so we called the search off. Mario and Diego assured me that they would keep looking and that will most definitely find my drone. The next day during late afternoon, while lounging in the pool nearside our tower we saw Diego rush in. Looking at his face, one could tell that it was a textbook example of happiness. The guy looked like he had found gold! Hell, had he found gold he might not have had that look on his face. Needless to say they had found my drone!!! It was stuck in the tree branches. And good thing it did, because otherwise it would come crashing down at terminal velocity after smacking onto a wall from 11 stories high. I would like to stress this just once more. Them finding my drone made Mario and Diego as happy as It made me, if not happier! If you are ever wondering how the hotel staff at Garza Blanca treat their guests, this is a great example. Making the guests happy is what makes them happy. Book confidently!
Raffi Av
From Tripadvisor
Default avatar 2020 1

"Wonderful resort!"

Found this hotel by chance. Booked thru the 800 number, spoke to George and he offered us a great deal on top of a very good customer service. Arrived at hotel very tired and the complaint that we have is that check-in is very slow, they want to give you a presentation on top of it .. after a flight, guests just want to get to their rooms and relax.we stayed in tower 4 .. our rooms was very spacious, clean and just beautiful. Our cleaning lady was Silvia, she was wonderful and very sweet, meeting people like her makes a very good impression of the hotel.used the spa for a massage and it was great, Angel was great and Carmen was my masseuse.Overall I would recommend this place to friends and family. We didn't want to come back home .. We felt normal, Puerto Vallarta is safe, restaurants and bars are open.
Calif Silvita
From Tripadvisor
Default avatar 2020 64

"My stay in Puerto vallarta was amazing"

My stay in Puerto vallarta was amazing, especially in hotel Mousai, the food was delicious, and I really love the panoramic pool at the rooftop, my concierge alex was helpful in all my request I really appreciate his service, thank you alex!
Bryan123455
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

Amazing view of the ocean and jungle. The staff was very professional and polite. The hotel was clean and l felt safe from COVID. l have bragged about my hotel experience to my friends and family. l will definitely be back . i give the hotel 10 stars
From Facebook
Default avatar 2020 52

"Beyond Amazing! Food, Suite life, Customer Service"

We came here to celebrate a friends birthday and much need girls trip! This was my second time staying at Garza Blanca! Our server Victor at B2K restaurant was outstanding!!! Thank you for everything !
Ryaneasa
From Tripadvisor
Default avatar 2020 1

"Perfect Birthday Trip"

The service here is extraordinary. They will treat you like royalty and the amenities are awesome as well! The view from the infinity pool is something of beauty. From check in to check out, this was the best lodging experience I've ever had.
Alan L
From Tripadvisor
Default avatar 2020 20

"Awesome vacation!"

This was our second trip to Mousai, and we were once again blown away. Beautiful property, delicious food and drinks and the perfect amount of activity and relaxation. Our butler, Ernesto, was perfection. Helpful and friendly! He took care of anything we needed and always with a smile!
Aemurray27
From Tripadvisor
Default avatar 2020 37

"Beautiful resort, outstanding service, fantastic staff, gorgeous views!!!"

Just returned yesterday from a girls trip to Garza Blanca. We had a two room ocean view suite in Building 5. We chose the all-inclusive option which was well worth it. We arrived at the resort and were greeted with drinks and a description of the property and the amenities. We really enjoyed the upper pool close to our building. It was less crowded, relaxing, and the bar staff were friendly, fun, attentive, and accommodating. They were the absolute best. Thank you guys!!! We ate at the steak house twice: once for breakfast and once for dinner. The food and staff did not disappoint. We also ate dinner at the Mexican restaurant. Amazing food and service there as well. We had no problem getting reservations. Just make sure to do so the day prior to or the morning of. Also, we ordered room service often. Again, great service, staff, and food. Our rooms were immaculate every day we returned from the pool. So, thank you to the cleaning staff as well. As far as COVID goes, the resort was very cautious. All staff wore masks. Your bags were sprayed with disinfectant after being handled, and the trolley drivers offered hand sanitizer with every ride. I just cant say enough about Garza Blanca. I cannot wait to go back!
Christy C
From Tripadvisor
Default avatar 2020 55

"Best of the best"

The best hotel in PV maybe. You get what you pay for. Super quiality of food and customer service. They really take care of you and your experience while there. A lot of entertainments. The spa had a great view. Amazing beach. Super luxury facilities Highly recommended.
Thelion123
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

Attention to detail, from the beautifully appointed rooms, to the world class service to the amazing cuisine! Our Butler Carlos made sure our every need was fulfilled and ensured that romance filled every minute of our stay! Cant wait to return!!!!
From Facebook
Default avatar 2020 38

"Beautiful hotel, impeccable service"

We recently stayed at the Mousai and everything from start to finish was spectacular. The corner suite is amazing with view of the mountains, jungle and ocean. The private hot tub on the balcony is killer.I know a lot of people talk about an all inclusive package and it just depends on how you like to vacation. We are a little more explorative so rented a car and was about a 15 min ride into the center of town. Vallarta has so much to offer that I really feel like it is a miss if all you do is stay at the hotel all day. So we got a package that has breakfast included and played around in the city at night. The rooftop pool is beautiful with great views, food, good vibes and great service.Manuel who got our bags and seemed to always be the one getting our car was awesome. Small touches like making sure the air was going before we got in (because it was super hot out) and putting waters in the car.It was truly a special experience!
Kellykristin
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

One of the best places I have ever been!
From Facebook
Steveweese

"They have set the Bar very high"

This is our first All-inclusive vacation and we are truly impressed. Been to many resorts on day passes and didnt think we could stay for a week at any of them So different here from the food, the service and accommodations we just loved it.Caesar started out as our Butler and ended up as our fried. Give him a raise!,! We are going back in Feb 2021
Steveweese
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

LOVE EVERYTHING ABOUT IT!
From Facebook
C9f6d5b2 6ba2 47ca aa36 37da98420372

ABSOLUTELY, the most amazing vacation. Thank you to ALL the Garza Blanca staff for such a memorable time. WE WILL BE BACK
From Facebook
Default avatar 2020 12

"A great vacation in September"

We stayed in an Honeymoon suite overlooking the Ocean and Beach in Tower 2. We had a great time listening the waves. Our experience was made better by the fantastic service from the restaurant Hiroshi, Shout out to Jenny, Abraham, Christian and the chefs who made it a great dining experience. The blanca Blue restaurant is great for breakfast and lunch and it was good to see the social distancing that they have between the tables. Oswaldo and Tito who were the activity hosts were very welcoming in organizing Yoga on the beach as well as the Hikes into the jungle. We are looking forward to our next trip where will be staying at the Hotel Mousai.
Neilric99
From Tripadvisor
Default avatar 2020 16

"Great staff, "

We stayed here for two weeks on a vacation. It was very relaxing. Loved the room and we just got the junior suite. It was big and was plenty of space. Great views. Food was very good and the staff were very attentive.
Alan27605
From Tripadvisor
Default avatar 2020 27

"AMAZING !"

Garza Blanca is a beautiful relaxing place to go, The staff is kind and helpful and make you feel at home. The spa staff make the experience of the massage so much better then a standard massage if you are ever in Puerto Vallarta I highly recommend getting a massage. Thanks Garza for a great experience
U2420 E Imelaniem
From Tripadvisor
Default avatar 2020 62

"Certainly lives up to the AAA five diamond award!"

We stayed in the Ultra Mousai Suite. The room was very well appointed and beautiful. The views were incredible. The service of every hotel staff member from the housekeeping staff to the restaurant managers was top notch. Our butler Carlos was absolutely outstanding! We have stayed at several luxury four and five diamond hotels with butler service and none even came close to the level of service that Carlos provided. He was kind, thoughtful, and went the extra mile every day to make our stay special. I'm sure he attended to many guests during our stay, but he made us feel like we were his only guests. An incredible talent to have in the service industry! We have already planned to go back to the hotel in the spring and want to make sure we get to work with Carlos again. Our entire stay at Hotel Mousai was second to none. Can't wait to go back soon.
Lyfe Adventures
From Tripadvisor
Katherine m

"Puerto Vallarta vacation"

We stayed in the Ultra Mousai Corner Suite! Our room had 3 different views which were all fabulous. Our butler Ernesto was so pleasant and fantastic and helped make our stay perfect.The all-inclusive package is the way to go, no other hotel I have stayed at with this type package comes close. The food and drinks were amazing and the presentation of the dishes was impeccable.The staff at the hotel were all friendly and provided outstanding service.We enjoyed ourselves so much, we're already planning our next trip.
S311 L Tkatherinem
From Tripadvisor
Default avatar 2020 21

"The best place to stay!! "

Just had the most incredible stay at Hotel Mousai. The service was absolutely unmatched! I cant wait to return. The corner suite was one of the best rooms Ive ever stayed in and one of the most comfortable beds I have ever slept in. The hotel is so luxurious. Softest sheets, heated toilet seat, beautiful balcony, jacuzzi on the balcony. The rooftop pool was gorgeous and the food in the all inclusive plan was delicious! Did not taste like an all inclusive. I was worried about the hotel not being on the beach but we still had plenty of beach days at the sister hotel. All you do is hop on a cute little trolley that comes every 10 minutes and it is a less than 5 min drive to Garza Blanca- you can also use the pool there and its included in the all inclusive plan. The food there was amazing also. Especially the steakhouse for breakfast and dinner. The service was so good- anything you ask for they make it happen. Can not wait to return! Special thanks to Christian at the sushi restaurant, Matteo at breakfast, all the pool staff for mastering my spicy jalapeo pineapple mescal margarita, and Richard with bell service!
Natalie T2305
From Tripadvisor
Flyinghealer

"Safe Haven & homecoming feeling!"

These 2 amazing people made our trip to be extremely memorable beside all:1) Carlo: The head host 2) Joel: host/driver We had a shuttle arranged from the airport to the resort as part of the all-inclusive package. Once we checked in and the shuttle was gone we found out that one of our friends has dropped his phone in the shuttle. Without the relentless help of Carlo we would not be able to have the phone back since the shuttle company was third party contractor with Garza Blanca and we had no trace or any clue how to find the driver in time. Another dark early morning we were bound to go for an activity called Ocean Mania. We had a late start and kids were not cooperating so I decided to take a run down to the lobby and call for a taxi while the rest of the family was getting ready. "Joel" met me at the main lobby and recognized me, once I disclosed the situation with him, he assured me that all would be fine and that we won't be missing our activity. Together we went to look for the rest of our people with a shuttle, gathered them all and got back to the main lobby on time. It was a lot of rush on our part, but he made it all possible. Without his help we would have missed our chance and the kids would have been very sad. These 2 incidents made us feel at home and cared for and we will not forget the wonderful time we had at Garza Blanca! The food was good, weather was warm and humid as we hoped for, and the staff super-respectful. The only problem was the sound of the construction that was going on in the near vicinity non-stop!Overall it was a 5/5 experience!
Flying Healer
From Tripadvisor
Default avatar 2020 38

"Mini vacation getaway"

While visiting Puerta Vallarta, I had decided to book a nice Hotel to stay with relatives who live in Puerta Vallarta. We choose The Garza Blanca Hotel because of the reviews. Before I actually booked - I had contacted the hotel several times to inquire about the activities for my young grandchildren. I spoke to the Activities Director named Alex. He said to make sure after I checked in to come see him as he would take "good" care of us. Well that statement was a farce. When I met with Alex and his assistant Oswaldo - the only thing Alex did was walk me to the Kids Club. He said to download the QR code for the hotel and that I could get my itinerary that way. That was it!! He then said - that he had to go. I then said - "you're leaving? That's all you have"? He said yes and walked away. Not a very impressive welcome and start! When I checked in - it was sort of a grab shoot. I really expected to be given some type of direction. and itinerary as to what was going on with the hotel. When I asked - the front desk sent me over to the "concierge". The name "concierge" is a misnomer. I met with a woman named Rosie. She was a nice woman - who was really trying to up-sale me on a VIP package. I asked her - if this was like a time share - and she said no.....but really - it was!! As soon as I found out what it was about - I declined. I thought the "all inclusive" meant food, drinks and tips were included. Not the case. If you want a premium liquor - you pay extra. If you want - that extra steak - you pay extra. Tips are not included. (I do not mind paying the tips though - as the majority of employees are hard workers) Then we soon learned that the activities were limited as to the age group. Also - make sure to book your dinner restaurants early - because they may not be available at the time you want. I'm not going to lie - it was a rough start right from the beginning. Now onto the reason I am rating this a 4 star. The room was fabulous! We stayed across the street on the 4th floor suite. You will have to take a Trolly there - but the wait is not long and the drivers are very friendly. The room was just beautiful!! The housekeeper was very attentive and we enjoyed the jacuzzi and hammock. The Garza Hotel has some very great employees. Many of the staff - after learning about our rough start - made up for our early debacle. I want to highlight Darinha Pena-Front Desk, Orlando Hoil,-Front Desk, Great waiters - Francisco, Tito, Alex and Jose. Oswaldo (the asst to be activity director) was very helpful. I felt they were caring, had good customer service skills and did a real good job listening.. They did what they could to reverse my rough start. The beach area was also beautiful and is nicely maintained. The waiters and bar staff at the beach were very attentive. We did - however, have my son in laws sandals and my granddaughters hat stolen. We reported it - but nothing turned up. All in all - the 3 days spent there was nice. I would go back - mostly because of the beautiful scenery, the gorgeous room and the people highlighted in this review.
Wanda D
From Tripadvisor
Default avatar 2020 67

"Incredible sums it up!"

We stayed in the Ultra Mousai Corner Suite. Room was incredible. Views on 3 sides, and our butler Ernesto was awesome. We are going back in March and plan on getting the penthouse.Pros- Great Location-Incredible views.The majority of all food was fantastic(we did the all inclusive. Not like typical all inclusives.Surprisingly great gym. Not the typical crap ones at hotels. Was able to do full workouts while I was there.Service was beyond approach. The staff went beyond the norm. We did tip about 250 while we were there and felt awesome about it.Rooftop pool. Great food and drinks to be had.Cons-The steak restaurant was not good at all. Every other one was great.The beach was a bit far, but they had a trolley every 10 mins.
Stevena N2568 Av
From Tripadvisor
Default avatar 2020 2

"The best all-inclusive!"

This was our second time at Hotel Mousai and it didn't disappoint. We were there during COVID and everyone went above and beyond to make you feel at home and safe. Hotel Mousai has the best service of any all-inclusive I have ever stayed. Great food, great drinks, excellent views, really all in all the best place to stay! We will be making this a yearly stop. We love it here! You will too!
I4887 V Mgraces
From Tripadvisor
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the spa is absolutely amazing. they paid attention to every detail to pamper you like royalty. they're pricy but you're worth it
From Facebook
Default avatar 2020 31

"Seriously the best resort!"

My friends and I had such an amazing time here at Garza Blanca. From the service... the food.. the amenities... the room!!! Their customer service was excellent. Maria, the manager made sure we all were happy and taken care of. She was great! Their entire staff was so nice and attentive. The pool staff... front desk... the maids.. Im not kidding when I say their customer service was top notch! You have to get all inclusive and take advantage of their restaurants and in room dining. Surprisingly the in room dining was just as good. Such a beautiful hotel... I wish we took more pictures there. Thank you for making our stay even better, Garza Blanca!
Janisw1992
From Tripadvisor
Default avatar 2020 38

"wow"

If you read one thing... Don't let the all inclusive option shy you away. It is amazing and you don't have to do it. Although we savored every meal we did eat off site one day and the hotel worked with us to alter our all inclusive plan. The level of beauty, attention to detail, and commitment to service is on another level. The Spa is too. There have been comparisons to the W brand. Although it is decorated in similar fashion I would liken the hotel to that of Belmond or other five star European brands. The activities were included and world class. The pools you simply have to see for yourself.I did upgrade to the higher floor and butler service. In the past, i have never found value in the butler service. This trip made up for that and then some. Carlos Ramos, was fabulous. He added a tremendous amount of value to my vacation and is a logistical expert. He made it a six star experience.Cesar from the kayak, Tito from the hiking, Jesus from the Spa, and Gustavo from security were all top notch.Luxury, luxury, luxury
Rpapy22
From Tripadvisor
Bobak s

"The all-inclusive vacation you've been dreaming about"

This property is spectacular! The location is breathtaking, and the 5-year old hotel is kept in excellent shape. But the thing that stands out most is the amazing customer service. The staff is so kind and friendly, and they treat you with the utmost respect. The food on site is fantastic, plus you have access to the restaurants at Garza Blanca (down the hill, take the shuttle, don't try to walk), including beach-side dining. Liquor selection are true top shelf (GG vodka, DJ tequila, etc) and the hand-crafted cocktails on the roof top pool-side bar rival the best I've had in San Francisco and New York bars.
Bobak S
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

Rooftop espectacular! *****
From Facebook
Default avatar 2020 52

"Covid Travel Done Right "

Best stay ever !!, shout out to all the staff from the cleaning crew all the way to the activities leader concierge front desk ... everyone !. This is a much needed getaway, kinda skeptical at the beginning, but we are so glad that we did it !! Beautiful facility and amazing people !!! And the location is top notch !!! Cant wait to go back !!
173veraw
From Tripadvisor
Default avatar 2020 33

"Honest review during covid "

My boyfriend and I switched to the hotel mousai last minute due to bad weather in Cancun and needing to change our trip. We were blown away by the service we received. The staff is really the reason for the 5 star review, they went above and beyond to make sure all our needs were met. Room was beautiful. The spa service was phenomenal. The hotel was operating at lower capacity, so Im not sure if we would have a different experience another time, but we never had to wait for chairs at the roof top pool even during peak hours. Staff did a great job with safety but guests not as much, so that was the only negative on that point. We did the hike to the waterfall, which I highly recommend, but I wish I would have known we were hiking in water, I would have worn different clothes. The construction noise was a bit much on Monday but only because we were attempting to sleep in, didnt notice it once we started moving. The food at the rooftop pool was really good for causal food. The rest of the food was above average but not outstanding, but we still enjoyed it. We ordered breakfast via room service every morning, which was great and came right on time. We went down to the beach one day and the service wasnt great, probably just because we were use to the superb treatment we had been receiving at the mousai, and we decided just to go back to the rooftop pool. Overall highly recommend, especially for couples looking for a smaller resort and more personal experience.
Madison R
From Tripadvisor
Harry g

"FIVE STAR SERVICE!"

This resort is the best in PV without a doubt. Its a piece of tranquil paradise where the jungles meet the waves. There are so many resorts that have the look and feel but miss it with the service. Not here, GB is special because from the moment you arrive the staff treats you like royalty and makes you feel like your home. The people that work at Garza Blanca make Garza Blanca what it is. Our family just returned from a two-week stay at GB. Weve become regular guests there. All staff takes precautions with COVID-19 by sanitization of surfaces, masks, social distancing, etc. We never felt disregarded. Our kids are doing online school due to COVID, so we thought, do it at the beach. Although we were in our unit most of the day to do school and work, the staff accommodated our every need: plan meals, excursions, and housekeeping at the right time. Every moment we felt taken care of. And Id like to give a special thanks:Our Butlers:Manuel (extra thanks)Jose (extra thanks)Robert (extra thanks)Restaurant Staff:Manager- Reuben (extra thanks)Esteban (extra thanks)AlvaroAntonioKarlaLupitaRosalioHumberto Ramon CeciliaMousai Staff:Aldo Pool and Bar Staff:Gonzalo (extra thanks to Gonzalo & Javier)Javier FranciscoJuan RicarloJonathon Oswaldo Moises Concierge:Rosie (extra thanks)GloriaGustavoKids Club:Monica (extra thanks)Excursions:FranciscoRoom Service:AntonioWe just got home yesterday and booked our next visit today! Thank you!-Harry Grammer
S995 T Lharryg
From Tripadvisor
Default avatar 2020 64

"Incredible honeymoon"

From arrival to departure, we loved our time at Hotel Mousai for our honeymoon. The staff were all kind and gracious people--we especially enjoyed Gustavo and he sincerely made us feel welcome and special. We felt like we truly got a luxury experience without feeling pretentious. The beach was great, though we equally enjoyed the pools at Mousai and Garza Blanca. The rooms were well-appointed and the iPad control and smart technology built into the wall switches were neat. The balcony provided a great place to relax and enjoy the outstanding views. Food and drink were spectacular. We enjoyed Hiroshi and the steakhouse the most, though food at the poolside was equally delicious. We paid for tequila tasting and enjoyed our time sampling and learning about Clase Azul and other varieties. All inclusive was definitely worth it for us. We also did the kayaking to Los Arcos, which proved to be a little more strenuous than it looked. Would be worth it for the adventurer, but is not a relaxing activity by any means. Overall a 10/10 experience. We will be back!!!
Justint H8104 Bk
From Tripadvisor
Default avatar 2020 68

"Best Service EVER!"

The service at Mousai is unlike any other we have experienced!! Carlos Ramos was our butler during our stay and his attention to detail and willingness to go above and beyond really made for an unforgettable time for my husband and I. Carlos made sure all of our dinner and spa reservation were taken care of and changed if need be. My sunglasses lost a screw during our stay and he went searching for a repair kit, instead of coming back saying he couldn't find one, he just went ahead and ordered a kit online!! And to take the all time cake, my husband arranged with Carlos to surprise me with dinner on the beach, a professional photographer, champagne and a room full of rose petals for our wedding anniversary (Im talking rose petals on every edge of the tile, rose petals on the bed in hearts, spelled out "love") It was incredible!!Our room was great, very clean and amazing views!The rooftop pool is like any other... the views, the food, the drinks, the music - its perfect!!The food was excellent! One of our favorite places is Hiroshi and you must sit in Jose section. Super friendly and provided us the best service!All and all this hotel is a must!! Carlos and Jose made our stay amazing and we will definitely be back!!
Kaylah T4856 Ob
From Tripadvisor
Default avatar 2020 18

"Wonderful!"

My 2 girlfriends and I went for a relaxing vacation. It was truly amazing. The service was wonderful, the massage was the best I have ever had, and Kayaking with Ceaser was so much fun! I loved my experience and will be back!
Brittanyc F7737 Gv
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"It is my happy place"

This was our 5th visit to Garza Blanca, it is my happy place. From the moment we arrive & are greeted by Lorena, to the attentiveness of all the staff, Oswald, Francisco, Manuel, Jose, Tito, Emily, Gloria, Anna, Roberto, the entire staff at The Steakhouse...everyone is so kind & go above and beyond to make every stay more special than the last! The food is delicious, My massage with Naomi at the spa was awesome! We just got back to Denver yesterday & are already planning our next trip back!

Kelly
From Travelerstalk
C9f6d5b2 6ba2 47ca aa36 37da98420372

Great food, experience, and views.
From Facebook
Default avatar 2020 51

"Anniversary Getaway"

After a lot of research on resorts, we ended up choosing Garza Blanca for our first trip to PV. We were celebrating our first Wedding Anniversary and wanted to stay somewhere nice and secluded. We opted for the all inclusive option and stayed in the Junior suite. Prior to our stay the pre-arrival concierge reached out with "special pricing" for excursions and the spa. DO NOT BOOK AHEAD. Once I arrived at the airport and met a Garza Blanca rep, they told me I overpaid for the massage by $100. We did opt to do the sales tour for the residences (timeshare) and by doing so received $150 credit. The pricing for the massage was also $100 less than what I paid. The excursion host told me I was better off waiting to book upon arrival. I was very disappointed, and even though I complained to the concierge about it, there was nothing they could do about it. Anyways, the resort itself is beautiful and very clean, tropical and so much more. The staff all wore masks, and were very welcoming. The person who checked us in was trying hard to get us to upgrade to oceanfront, I explained that I preferred to be up higher on the mountain since we would be visiting Mousai . He was pretty persistent on convincing us not to stay there. Maybe for some the oceanfront is better but in our case it would have been inconvenient having to climb up to the top or wait for the trolly. With that said you only have access to Mousai after 7:30pm I believe for dinner at either the Rooftop or Hiroshi. The pool is off limits, spa and gym are open. He then tried to upgrade us to the 11th floor instead of the 2nd, but I explained to him that the amount we had already paid was comfortable for us and we could not exceed that amount. He told us not to worry, he would do something special since it was our anniversary. Well he didn't do anything, we were still placed on the 2nd floor in front of a tree, so unfortunately the view was completely blocked. Their also was not a hammock on the balcony. I had to call 3x before someone finally hung one up. The restaurants on the property were okay. Breakfast was the best meal at all restaurants, and the meat at the Steakhouse was surprisingly better than expected. The service was also excellent! The poolside menu was also pretty good for lunch. We did not have high expectations to be honest. The all inclusive is worth it since the food can start to add up ala carte, especially at Mousai. To wrap this up, we did enjoy our stay. Our room was more than spacious for 2 people. The resort is secluded and in a good part of PV. The scenery is breathtaking. Take advantage of the ATV tours that they can book onsite. That was one of the highlights of the trip! The Spa at Mousai is beautiful and worth checking out! Perhaps we will stay there next time as it is Adults Only!
Ckapur0104
From Tripadvisor
Default avatar 2020 66

"massage"

Excellant service we did the relaxing massage. Enjoyed the views and the spa amenities. Definitely worth the trip, you will not be disappointed. The spa also follows extra safety protocols due to covid19.
Roza Travels
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

amazing views and the staff is attentive to the details.
From Facebook
Alondra l

"Unforgettable!"

First time at Hotel Mousai, amazing view, food delicious, for sure I will come back in a few months. The entire place is just exceptional. I really liked the service of my concierge Alex. Thanks for everything we will be back soon
Alondral684
From Tripadvisor
Default avatar 2020 29

"Our Butler Ernesto was awesome."

I apologize for the late review. We visited for the week of my Birthday and Anniversary. It was our first time after it being suggested by a friend. Our expectations were blown away. We got the ultra suite package and all inclusive which was perfect. The food and drinks were top of the line great quality. I recommend you getting all inclusive. Our room had amazing views with jacuzzi and hammock included. The service was phenomenal. There was so much attention to detail. During Covid it was great because hotel was only at 20% capacity restrictions so it was a dream no waiting, walk in to some restaurants with no reservations. It felt like it was the perfect week to go. The food was fantastic. I recommend the sushi restaurant. The chef surprised us with a dish he created not on the menu just for us. If you love jazz this is the place. Each restaurant and the high rise pool area features jazz artist everyday. The staff was very warm and helpful. We were greeted everywhere we went. If you love exceptional service and great dining this is the place. Dont forget to check out Rhythm of the Night Show as well. We loved it so much were going back in just a few months.
207jenaj
From Tripadvisor
Default avatar 2020 35

"Great appartment"

We had a huge apartment with a big balcony. Fully equipped kitchen, washing machine and dryer. Nice pools and a private beach. Very friendly staff. Poolside menu is OK. Food at the steakhouse is expensive and mediocre.
Hnieuwlands
From Tripadvisor
Default avatar 2020 43

"Great time"

The staff was very accommodating and the space was clean, organize, spacious and sanitary. We got a couples massage and was able to enjoy the different pools and sauna. The massages were very relaxing and thorough.
Kenny B134
From Tripadvisor
Default avatar 2020 18

"Everything was PERFECT!"

We have absolutely nothing to complain about, our stay was absolutely perfect and exceeded our expectations. We spent several weeks in Mexico and traveled all over staying at 5 star resorts and this one was one of our absolute favorites. A personal thank you to Miguel at the Terrace restaurant, he was our breakfast server there everyday and he is an absolute gem, excellent service. Don't hesitate, book this hotel!
Whyleave
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

Simply amazing. Love this place.
From Facebook
Caption

"Perfect 10"

Id love to keep this hotel on the DL and not rave about the most amazing staff & room but I cant! From the time we arrived, we have been taken care of with endless champagne, craft cocktails and gourmet food. Our corner suite is stunning and romantic with surround sound inside and out, expansive patios with tile zero edge hot tub and my favorite the hammock. If you want complete privacy you will need to splurge for the higher suites we were on the 4th and there is a hotel that has some balconys that face corner suites... we did not mind as we just loved the mtn, bay & ocean view and no one was on patios across from us but for a few hundred more you can get privacy. The restaurants have been the best PV has to offer. The rooftop speaks for itself and the service was just as impressive poolside. We cant wait to return next month for a week
128sunnyf
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

So far the best experience in Puerto Vallarta and their staff are really amazing.
From Facebook
Default avatar 2020 22

"Amazing SPA"

We vacation there all the time and the high light of our trip is going to the SPA at lest two times a week,it is a very high end spa with every thing you need to have a nice and relaxing experience ,and the staff is very professional and accommodating ,and the view from up there is amazing I highly recommended.
332omidg
From Tripadvisor
Default avatar 2020 49

"THIS PLACE IS AWESOME!"

Hotel Mousai is absolutely stunning! From the roof top pool, beach access, dining options, luxurious room accommodations and spa, this place is absolutely amazing! Must try the hydrotherapy sessions in the spa, what an experience! The steakhouse, Japanese and Mexican restaurants were all phenomenal. Poolside and in room dining were excellent as well. Excellent service staff including our butler! We never felt unsafe around other guests during our Covid getaway. Everything is kept clean and their temperature checks when you go in and out of the resort. Close enough of to town, but secluded to the south for a nice, peaceful getaway. The sheltered cove/beach is perfect to be enjoy the warm waters of Puerto Vallarta and the water is clearer further south. I will definitely be coming back to Hotel Mousai, without question!
Take Me There2825
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

Beautiful hotel with amazing hospitality
From Facebook
C9f6d5b2 6ba2 47ca aa36 37da98420372

This was our visit to Puerto Vallarta and everything from the accommodation to the food and the people working there was absolutely WONDERFUL!!!
From Facebook
Adrienne b

"Best in class service"

We are owners with the TAFER Group and this is the first time we have had an opportunity to stay at Garza Blanca. We were not disappointed. We were fortunate enough to be upgraded to a 3 bedroom panorama suite. The views were stunning, the rooms were nicely appointed and I love having a hot tub on the balcony. It was a perfect opportunity to watch the evening lightening. Rosa our housekeeper was amazing and so patient with the crazy schedules we kept. Carlos Ramos and Jose Valenzo were wonderful in coordinating everything we wanted to do and checking in with us several times a day. Alvaro and Moises took excellent care of us daily by pool. Esteban in Boca Dos Stk was wonderful and we loved attending the wine tasting with him. Abrahim at Hiroshis was a wonderful server and very attentive. Yvonne and Valeri at the spa made it so we never wanted to leave! The check in and check out process and safety precautions due to COVID were exemplary. I cant wait to bring more family back!
Adriennebrimhall
From Tripadvisor
Default avatar 2020 41

"The best 50th birthday trip for hubby"

My husband turned 50 during Covid so our travel choices were limited. We were suppose to go to Kona but they extended the 14 day quarantine so we had to find an alternative. I'm so happy I found Mousai. I researched all the resorts in PV and after looking at the website and reading the reviews on TripAdvisor it was a no brainier.From the moment we step foot on the property we had huge smiles on our face. We had the corner suite and every inch of the suite was posh. Jacuzzi and hammock (which I spent every night in) on the balcony. View of mountains on one side and the ocean on the other. You can't beat that. It felt like the best of both worlds and there was a vibe that we were in Hawaii. Oh and that rooftop pool was a piece of heaven on earth.The restaurants were all amazing and the service everywhere was warm and friendly. Two servers that stood out (or the names I remember) are Cristian and Jose at Hiroshi. But literally everyone at Mousai and Garza Blanca are top notch.I use to only want to travel to Hawaii over Mexico but this trip converted me.We will be back every year and I'm already planning my daughter's 18th birthday trip to Mousai.
Ai C
From Tripadvisor
Avatar023

"So wonderful, we're coming back for our honeymoon"

We stayed here a few summers ago and had the best time. From the beautiful setting in the remote nature to the friendly staff to delicious food & drinks - we loved our stay! We also did almost all of the activities around the resort and recommend the complimentary kayaking trip, incredible!So much so that we are coming back for our honeymoon. Wee booked directly with Yesenia from Garza Blanca who was very helpful and found us better deals than we could find online. We are so excited! Thanks Yesenia!
L Akellytraveling
From Tripadvisor
Default avatar 2020 47

"Amazing hotel - we will be back! (visited during COVID)"

Overall, the best hotel we've stayed at in Puerto Vallarta! It is in a great location and is top class. We stayed from the 5th Sept to the 10th Sept over Labor Day long weekend. We will definitely be back like the many others who were there on repeat visits. Overall here's our hits and nits: HitsWe stayed at both the Hotel Mousai and the Garza Blanca this trip - due to availability over Labor Day weekend (first day only at the GB). The Mousai has vastly better service than the Garza Blanca, the rooms are much nicer, and there are more restaurant and amenity choices.Great level of COVID protection. Masks and sanitizer everywhere. We were never worried for a moment. The rooftop infinity pool, bar, food, and service are unbelievable. We spent a significant amount of time there during the day including watching amazing sunsets. SO GREAT!!The steakhouse has an amazing two-pound lobster that is enough for two. So sweet!There is an abundance of pools and choices to hang out. The beach front, while a little rocky as you first get in (wish they would groom that a little), is super warm and very sheltered. The breakfast at the Terrace is fabulous with lots of healthy choices and delicious bacon and egg-based breakfast stuff. Yes, you heard that right - bacon. Mmm.Even the standard rooms (like we got) are fabulous - super modern and bougie with a hot tub on the balcony. 1000 sqft and quite spacious. Bring mosquito repellant in case you want to sit out at night. While not bad, I got a little bitten.The Mousai seems to be in a sweet spot for the weather - we watched as it poured rain in the evening in the main part of PV and further out west while we got nothing, for some reason we just seemed to get less of the rain than other places did. It generally rained at night when we were asleep. It's that time of year but didn't faze us at all. There were at least 6 couples we met that were on their 4th and 5th stays at the Mousai - it's that good. If you want to go do jetskiing (along with other activities), book with the people on the beach. They were great! But bring USD with you before you leave! Bank on about $150-$170 for two jetskis for 45mins. Do NOT book through the hotel - you'll pay more, and they will make you go into town to the marina (30min taxi) rather than getting picked up directly at the hotel. And then you're stuck on a pre-canned tour thats boring rather than going where you want. Plus, you can negotiate the price better too!I see people complaining about the construction. It's not loud and not a big deal. Get over it. They are building a second Mousai tower which will make this place even better!Quality of drinks at the Mousai was amazing - top shelf, top quality, top service. The gym is top class also - we used it a lot. Great range of cardio and weights equipment with an amazing view!Nits (which are purely about the restaurants)Theres not a lot of restaurants in the short term - so bank on going into town if you are staying for a long time and want some other choices. Theres a Mexican, a Japanese (sushi and sashimi mainly), a rooftop pool bar (serves lots of food during the day, small tapas plate in the evening), a terrace breakfast place, and a steakhouse. The current Italian is closed at present due to low season. The new Mousai tower which opens in about 6 months will have a new Chinese place and an Italian. Yay! The Hiroshi has some top-quality sashimi - but only if you specially ask for it. What's on the menu is not really sashimi as it's seared and drowned in some weird sauce. Its very sushi and sashimi focused - not a lot of other Japanese choices which was disappointing. The service at any of the Mousai restaurants is fabulous but be prepared for long waits at the Steakhouse (which is part of the Garza Blanca). SUPER slow taking them 2 hours to get food to us. While nice to have live music, theres an overuse of live saxophone in the restaurants that is a bit loud instead of being background music - and its piped over the audio system. Started to get a little annoying so we asked for tables away from it as much as possibleBecause this is an "optional all-inclusive" they bring checks for you to sign, even if you're on the all-inclusive plan. We really hated this. The reason we get all-inclusive is to not even THINK about how much food costs. While we tipped, we don't want to worry about tips either as we want to assume (like most countries in the world) that the staff get paid properly. Stop making us sign a check! Would prefer they just had the rate a little higher and did like Cancun does where all-inclusive really means all-inclusive (of tipping too). Lastly, even on "all-inclusive" there are some things which are not included but which are discounted. These just coincidently happened to be the dishes we wanted the most lol. This was pretty irritating. Separately, given this is COVID theres a lot of people worried about the airlines, airports and customs in and out of the US to Mexico. None of this is a worry provided you do it right. United and American are PACKING the airplanes and not doing social distancing. Other airlines such as Delta and Alaska are doing this way better with blocked middle seats. While they may be slightly more expensive, how much is your health worth? Customs into Mexico and back to the US was a non-issue. No issues whatsoever. PV airport was also very safe and clean.
Michaelbklein
From Tripadvisor
Default avatar 2020 6

"Excellent service"

Abraham at the Hiroshi was the BEST waiter and made our dinner a complete delight. Wonderful personality with a great personal touch. Great suggestions on the drinks as well as the entrees. I highly recommend this place!
489bartc
From Tripadvisor
Default avatar 2020 24

"PARADISE and MORE"

We got married in August and had plans to go to Kauai. Due to COVID regulations, we had to have a last minute change and settled on Garza Blanca Resort. Let me tell you, the website DOES NOT DO THIS PLACE JUSTICE! I travel a lot, and this was the absolute best place I have ever stayed. Our resort concierge called us before our arrival to help us arrange transportation, which we purchased with GB (highly recommend). Most of the resorts in PV are tall buildings situated on the beach, and that's it. Garza Blanca though, is a tropical paradise. The second we arrived we were blown away! You are welcomed happily by the concierge, and welcomed into a GORGEOUS preserve. Not only does this resort have a main building on the ocean, but they also have 11 acres of private land which you can access by private complimentary trolley or by walking over the bridge. Every inch of the resort is in pristine condition. We stayed in the Honeymoon Suite and were NOT disappointed!!!! Our room was huge, the hot tub on our patio was clean, looked brand new and was such a fun treat in the evenings. Housekeeping came twice a day, and the room service was spectacular. GB does a wonderful job of providing a peaceful and relaxing vacation. The restaurants, especially the steakhouse Bocados are amazing. The cobblestone streets throughout the preserve make you feel like you travel back in time. The food is AMAZING. Bartenders are phenomenal. I had some health problems while on the trip, and the resort medical doctor saw me immediately, and was able to arrange for a prescription to be delivered to me at the resort so we did not have to leave. We cant say enough!!! If we ever go back to Mexico we are definitely going to PV just so we can stay with Garza Blanca. We miss it so much!!!!!Another P.S... One of Puerto Vallarta's bigger attractions is Los Arcos. We had a perfect view of them from our suite. Like literally, it's RIGHT THERE. We took the Garza Blanca kayak tour (free) one morning and our guide Cesar was awesome. We kayaked out to Los Arcos and went snorkeling. We saw some sting rays and lots of fish. We met a few couples who also participated in the morning yoga and loved it! We could rave on and on about this place. It definitely deserves 10 stars!
686karlyt
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

great bday getaway!luv it!
From Facebook
Babene5

"Super cheek and classy"

OMG, this hotel is amazing! Im a beach lover so I was a bit disappointed to learn that they did not have a beach, well not one with clear crystal water at least but that didnt matter. The corner room which I had was perfect! The fridge looks like a huge treasure box and its filled with nothing but premium alcohol. The food upstairs by the pool is delicious and the view OMG... go really early in the morning to take pictures... We had the all inclusive which I def recommenced. The food is amazing !!!!!!!!! The room even has a sex chair in it. Its super romantic and exotic at the same time. OH and the HOT TUB out side on our patio was EVERYTHING !!!! This is worth every penny. This is great for peach and quite in luxury
Babene5
From Tripadvisor
Default avatar 2020 3

"Beautiful setting, amazing food, spectacular service."

Not many places I would be willing to go back to (life is too short) but Hotel Mousai was one of them. In fact I went back 3 weeks later. Franciso(?) and Paulina greeted us with professionalism and grace. Ernesto was my private Butler (standard with "Ultra suites") and went out of his way to make our stay exceptional. Cristian Eduardo, Jose and Irving at the Hiroshi restaurant took us through an Omakase experience that was out of this world married to exceptional cocktails and topped off with a birthday celebration. Kudos to the chefs and bartenders who all made this happen. If I could mentions them by name I would.The roof top pool spans amazing views of the entire bay. The outdoor accommodations were amazing, comfortable and complemented by staff who ran their butts off making sure every guest was cared for from town service to drinks to amazing roof top food. The roof top kitchen was out of this world. My many thanks to Ignacio, Jose Ivan, Guillermo, Alberto, Cesar Alejandro and the amazing bartenders at the roof top pool for pampering us all day. Make sure to grab some breakfast at the Terrace. Miguel Angel and Jesus will give you some wonderful recommendations and amazing memories as they started our day off with a smile, a laugh, and delicious food.The rooms are out of this world. We stayed in an Ultra Mousai Corner Suite. If available, the north end has great view of downtown and avoids the tower construction going on behind Mousai which is not bad.
Kraig B
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

Our favorite resort in Mexico!!!
From Facebook
Default avatar 2020 6

"HIGHLY RECOMMEND"

Had the most amazing time celebrating my boyfriends birthday here (even though he visited 3 weeks before, it was so good he had to come back). We had the ultra mousai corner suite on the 11th floor and the views you cant beat! Our butler Ernesto is so sweet and went out of his way to make us feel special and at home! Usually when I think of pool deck food I think burgers and fries but this place has a variety of fresh and tasty food! Highly recommend the Agua Chile dish and coconut shrimp if you love seafood! I loved doing the all inclusive choice, the portions are small but were perfect because we wanted to try everything, which we pretty much did by the end of our stay! The food at Hiroshi is to die for, we stayed 3 nights and decided to eat there twice because they had so many options to pick from. Ive been to a lot of Nice sushi places but this one is by far my favorite. The service, presentation, views, and unique flavors..you really cant find anywhere else! Favorite dish was the hamachi sashimi since it had truffle oil and favorite drink was the totori(must trys).Our servers Christian and José at Hiroshi restaurant made us feel special and had amazing recommendations.
Maryryelle
From Tripadvisor
Default avatar 2020 30

"Amazing experience"

The staff was incredible!! The view is amazing and the restaurants are top of the line!! Our concierge Jacquie very helpful, our favorite bartender Ruben at the pool makes the best drinks and even under a mask has the kindest smile! Cesar at beach took us on a wonderful kayak and snorkeling tour out at Los Arcos!!! Just everyone there is helpful and kind and wants you to have the best experience possible!!Overall would recommend this resort to anyone and everyone!!
708brittonb
From Tripadvisor
Default avatar 2020 36

"AMAZING FOOD!!"

Garza Blanca has has the best food of any all inclusive resort I have ever stayed.The quality, taste and attention to detail are top notch. The sushi restaurant is 4 STAR all the way! I am a foodie and this is saying a lotThe accommodations we not bad. I stayed in the lower older building and liked it a lot. Moved to the newer tower on the hill and was not a fan. The conjoining doors are paper thin, and was able to hear my neighbors throughout the night.The second pool on this hill was very enjoyable with amazing views. If you plan on day dreaming and relaxing by a pool I would not utilize the lower pool which is full of floaties and screaming kids!Overall not a bad stay. Special shout out to Wendy and Nayeli who went above and beyond with amazing customer service throughout are stay!
John K
From Tripadvisor
Brittanielle

"5 Star Experience"

We decided to take a last minute trip to Puerto Vallarta not having high expectations but Garza Blanca made our trip without even booking at the resort. HOW IS THAT POSSIBLE YOU MAY ASK??? READ BELOW.After getting off of our flight we were greeted by a welcoming guy named Carlos who offered us a free cab and discounted excursions if we took a tour of a 5 star resort. We didn't have any commitments or time restraints so we decided to book a tour of Garza Blanca the next morning at 8:30 that included a comp breakfast.We were greeted by Carlos who picked us up from our resort and dropped us off at Garza. We were then greeted by the staff wearing mask due to Covid which made us feel safe a comfortable. We were then greeted by our tour guide Horacio who was absolutely amazing! We had a breakfast with stunning views then did a tour of the estate.We finished our tour and with the convincing of Horacio decided to invest in the residency club that we were NOT Expecting to buy but after touring the resort and our welcoming experience with the staff we were SOLD!We cannot wait to visit all of Garza Blanca's Resorts and want to thank the staff of Garza Blanca PV for the most amazing experience you guys made our TRIP! See you all soon!
Brittanielle
From Tripadvisor
Tracy m

"Wonderful time with family"

This was my first time at the resort. I can 't put into words how wonderful the 2 bedroom suite is. The views are amazing and the space is so large. We were hesitant to travel with the COVID the hotel took all precautions to make sure you are safe and are secure. The staff was amazing making you feel welcomed and appreciated. We will be back.
Tracy C Mitchell
From Tripadvisor
Default avatar 2020 64

"Paradise!"

This is the 2nd time we visited Hotel Mousai and it will be an annual trip. This hotel goes all out for its' guests and it is gorgeous with a roof top pool that makes you never want to leave! The rooms have amazing views of the Bay; the food is top notch and the staff is, hands down, the best part of this vacation. I could write a novel on how much we love this property!
Destination296692
From Tripadvisor
Matthew w

"Mousai Does it Right"

This was our second trip to Mousai and the first during the pandemic. Anyone worried about how a first-class resort handles Covid-19 should be comforted by how Hotel Mousai approaches it. Their safety protocols are top-notch. From everyone on staff wearing masks, to the hand sanitizers readily available everywhere you look, to how they clean and sanitize the suites and common areas, Mousai does it right.After being here before, we already knew how the hotel approaches cleanliness, but they have taken it to another level. My wife and I felt completely comfortable.As to the stay, what can I say? The service was five star excellent. The food at Hiroshi, Blanca Blue, Bocados STK and the Terrace was good. We were paid a little extra attention because we were Mousai veterans and it was my wife's 50th birthday. Thank you Ana and Jennifer from Concierge and Gabriel from room service for your help in making her birthday visit extra special.I also want to single out all of the others who helped make our trip great:Terrace: Angel, Poolside: Eduardo, Jhanko, Ignacio, Alberto, Ivan, Jesus, Enrique and Marco the bartender(Marco made us some amazing original cocktails and tequila shots)Hiroshi: Jenni, Franco, Jose, Cristian, GustavoBocados: Esteban, Daniel, Xavier, RuebenBlanca Blue: Eduardo, LorenaSpa Imagine: Andrea, Edith, JosueEach and every one of them were amazing. Gracias, mi amigos!We'll miss them and that amazing view from the rooftop pool. No words can express how gorgeous it is.Looking forward to our next trip to PV and Mousai!
Matt W
From Tripadvisor
Heriberto magdaleno

"Amazing!"

I am a Vacation Member now. After taking the orientation with two of the most amazing representatives of the complex. Candela and Emiliano went beyond my expectations to melé me feel as family. I stay there with an amazing view, amazing food and service. I will came back in two weeks for more of heaven in earth. Gracias Candela and Emiliano.
Heriberto Magdaleno
From Tripadvisor
Default avatar 2020 36

"The view never gets old"

This was my second time to visit Hotel Mousai and it won't be my last. This place is simply amazing. The attention to detail is unbelievable. The service is impeccable. The food and drinks are to die for. Love love love this place!
R1489 Y Vkimm
From Tripadvisor
Default avatar 2020 36

"Great food and service"

Great food and excellent service. While staying at Hotel Mousai we walked down to GB and ate a few times, it was wonderful.
R1489 Y Vkimm
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

Love it here so much!!! Its always hard to leave.
From Facebook
Default avatar 2020 53

"Amazing!"

The staff on the roof top and Japanese restaurant are extremely accommodating. Food/drink was excellent. My only complaint was the other restaurants included in the all inclusive part of the reservation in terms of food, not service though! Food was super bland. Terrible. Will definitely stay back here, but not eat at the other establishments.
Ariviera85
From Tripadvisor
Default avatar 2020 19

"Great Service"

This resort was extremely nice with a beautiful view of the ocean and the jungle behind it. The resort was super modern and comfortable to be at. However, my favorite part of the trip was the service that I received from the staff members there. The waiters and butlers were extremely helpful and so were the activity workers. The worker that I spent most of my time with was Miguel Lemus who made sure that I was always taken ah care of and was very open and welcoming whenever I came across him. Highly recommend this resort and I look to return in the near future.
Rylanhowell
From Tripadvisor
Default avatar 2020 1

"Excellent Staff"

During my stay at Garza Blanca, there is one person that stuck out the most; Miguel Lemus. He took excellent care of us during our stay and made it very memorable. If you get the chance to meet him, I highly recommend. He is knowledgeable about the area and is well equipped to answer your questions and help you put your vacation plans into action.
Dfos 02
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

Beautiful rooms and amenities befitting of a five diamond resort! With a friendly & accommodating staff!
From Facebook
Default avatar 2020 27

"Wonderful retreat! Especially during rainy season!"

Although we visited during the rainy season, it was sunny every day. There were incredible rain storms daily, usually in the evening. Our concierge, Emily, was very helpful in making sure our entire family had a memorable stay! Monica in the kids club made the vacation perfect for our kids. Carlos, Manuel and Luis made the pool days and dinner reservations a breeze. We throughly enjoyed our entire stay.
Costalcousins2019
From Tripadvisor
Caption

"Great resort!"

Had a great time here! We did a girls trip for 4, all-inclusive for six days. All of the staff are fantastic, extremely helpful and professional. The resort was super clean and the staff did a great job of keeping everything sanitized. We stayed in a 2 bedroom panoramic suite in Tower 4. The beach was great and the pools were beautiful. I highly recommend staying here. Cant wait to visit again with my family in 2021!!
67rvillain
From Tripadvisor
Uiicjrcl

Breakfast at The Terrace was made even more special by Miguel P. Thank you for your kind attention Miquel!!! The pillows were perfect and the service wonderful! The food of course was delicious. We especially enjoyed the healthy smoothies.

Mollierph
From Tripadvisor
Krrjy8j1

We booked an Ultra Mousai Corner Suite for one week to celebrate our honeymoon which comes with the all-inclusive benefits of their ULTRA package.

In our 6 days on the resort, we only had EXCELLENT experiences with the staff, the facilities, and accessing all our ultra benefits. There are tons of options for how to spend each day. We preferred to begin each day with in-room dining on the terrace overlooking the sail-boats gliding through the bay. For the mornings, we'd hit the spa or the outdoor activities like hiking, snorkeling, kayaking, swimming in waterfalls, etc. The staff on each excursion was amazing! Oswaldo, Sergio, and Julio were awesome!

Every afternoon was spent on the rooftop under a cabana and swimming in the beautiful infinity pool overlooking the bay. We ordered fresh food and amazing drinks while soaking in the sun. Alberto, Ivan, Enrique, and Rigo took excellent care of us during the afternoons and made the whole experience fantastic.

Finally, our butler, Cesar, made sure we made the most of our trip, he helped us plan sunset dinners at Hiroshi and Bianca Blue, organize our hydrotherapy at the spa, utilize all our services and more. Everyone at Mousai was very friendly and super helpful.

I cannot wait to bring some friends next time!

 

Jordan W
From Tripadvisor
1k691mfm

Hubby and I chose Hotel Mousai as our special celebration destination and we weren’t disappoint. Our room had breathtaking view, hotel facilities were great and we enjoyed the services they provided. Restaurants have good ambiance with top quality food. Rooftop pool was great but our love was the beach. Beach is relatively quiet for most of the days. Food at the beach was awesome and we really appreciated all the help and care from the attentive beach attendant Javier!! :)
We ended up ordering room service for most of the mornings so we don’t miss out on the great view from our terrace. Miguel (aka Brad Pitt) always made sure everything is setup perfectly for us to enjoy :)

Overall a great stay, with varieties of restaurants and activities! :)

 

Joyce H
From Tripadvisor
O7twkhxg

My Husband and I stayed at Mousai for a week over Valentine's Day and our Anniversary. We had a corner suite on the north end of the building. Even tho we were only on the 2nd floor the views from all balconies were amazing. We also chose to do the AI and were very happy we did.
We have been traveling to PV for 25 plus years on a regular basis. Having stayed AI resorts, non AI as well as condos. Hotel Mousai is in a category all by itself. We feel it's not even fair to compare other resorts we've stayed at to it. That's not to say we still won't stay at some of our old favorites, but when we want to stay somewhere special we will chose Mousai.
Every Employee we encountered was helpful, engaging, pleasant and more than willing to do whatever you needed.
Our favorite of course is Miguel (Brad Pitt). He currently works delivering room service. He's incredibly efficient and hard working. It is my hope that someday Miguel will be on the rooftop as a pool server. He surprised us with champagne on our anniversary, picked out a special bottle of wine for us on Valentine's Day, and even came up to our room to say goodbye on the day we were leaving. He and his captain Raphael prepared a special dessert complete with mimosas.
The food at all the restaurants we ate at was very good, fresh and well presented. Hiroshi being our favorite, we ate there twice. Even tho we did AI we went into town 3 evenings for dinner. But we still felt we got more than our monies worth by choosing AI.
Must also mention how wonderful the rooftop bar is. We had phenomenal service from Alberto, Polo and pool attendants Alan and Rico. The bar tenders throughout the resort make amazing top shelf cocktails with fresh ingredients.
Really the only thing we believe could use improvement is the Lobby area. It's somewhat sterile feeling/not very inviting. The small bar there serves the lobby and Hiroshi. Those guys work their tails off. With only 5 seats at the bar it almost seems an afterthought. Perhaps they could add another bar to the lobby as well as more seating that would be inviting. It would be a nice way to meet up with people before or after dinner.
Cannot wait for our next stay and to see Miguel's smiling face!!

Jjrjcj
From Tripadvisor
7lh2cwu4

My husband and I were lucky enough to spend 12 incredible days at Hotel Mousai. I can’t say enough good things about this hotel. The food is wonderful. The suites are spotless and huge. The staff is absolutely amazing and we did not want to leave. I’m already planning our next trip there. It was unlike any other place I’ve been. We felt totally pampered and appreciated as guests. I HIGHLY recommend Hotel Mousai as a couples getaway. It’s very romantic. Seriously, paradise on earth!

Lkjell
From Tripadvisor
2sumnsyd

As we think on our trip to Hotel Mousai and the wonderful facility and its staff, we want to say a sincere thank you for the memory of a week spent in paradise. From our pick up at the Puerto Vallarta airport, to our check in with our Concierge Jennifer, to our butler Ernesto, to our beautiful Paulina making reservations for us, to our waiters Matteo, Angel in Hotel Mousai's breakfast "jungle", and Angel Corbain at Blanca Bleu to our pool attendants and maids, you all made our stay so very effort free! The facility is gorgeous, the spa outstanding, and we found our experience far exceeded anything or anywhere else we've ever been. The whales even were evident this final week in February. We will return soon.

Jpfin Ga
From Tripadvisor
Pekjbwp4

 

This is one of the best resorts I have ever been to in my life. The service was off the charts, the views were amazing, and the people were kind. The rooftop pool is a masterpiece for relaxation and soaking in the sun. I loved our ultra mousai suite and the resort has everything you could ever want from an all inclusive. We can’t wait to book our next trip. It was the perfect romantic getaway in the middle of winter.

We have to give some shout outs to Ernesto, Rigo, Manuel, Angel, Jesus, Josue. There are many more that made our stay awesome, but too many to mention. Loved this place and the breathtaking scenery, but I loved the people even more. Do yourself the ultimate favor and boom this trip today. You won’t regret it.

 

Heather Mmz
From Tripadvisor
K83hqioi

My wife, daughter and I completed a 6 night stay at the Hotel Mousai. It was almost 2 years since out last visit and we can honestly say the second time around was as good as the first. The food, facilities, and especially service oriented staff helped create another incredible and unforgettable vacation experience. Special mention for infinity pool attendant Rigo, Hiroshi wait staff Jose, and Terrace server Mateo for their extra attention during our interaction. These three individuals are part of the reason why the hotel maintains a 5 diamond rating.

 

Christopher C
From Tripadvisor
Afsftkeb

First off, I'd like to say this hotel may not be for everybody. We've stayed at a fair amount of all inclusives over the years for weddings and other events. I'd say Hotel Mousai sits a bit more on the quiet/romantic side vs the a party atmosphere that you find at a lot of the other all inclusives.

I enjoy both, but just wanted to note what people are getting themselves into.

I guess we'll just list off what we loved first

Rooftop pool and lounge area. Really, this is the vast majority of what this resort is about. If you're not into hanging around the pool for most of the day, I'm not sure if this hotel is the right spot for you.

If you are, be prepared for an amazing experience.

We often arrived around 10:30AM and still found a selection of poolside chairs available. As soon as you arrive, a staff member will ask you where you want to sit and will setup several towels and a headrest on each seat. Each seating area is spaced with enough room on both sides for each person to have a room for a food and drink tray.

After that, the day is pretty much up to you. We often stayed around the pool from 10:30AM until around 5-6PM in the evening. Staff approaches you often to check on your drink and food options/desires.

The drinks are quite good and we particularly enjoyed the Paloma (or several). It was nice as the drinks weren't overly sugar filled and were quite pleasant to drink and look at.

The poolside food menu is large and offers a few dozen options of things to eat poolside.

The infinity pool is quite pleasant as well. The water is heated so it's easy to hang out in morning/noon/evening.

The pool was never overly busy either. I can't think of any day where we found every seat in the rooftop section taken. The music was enjoyable, but not too loud. The entire experience was built around enjoying yourself in a fairly quiet and luxurious expeirence.

We ended up cancelling our excursion to town as we simply enjoyed the pool experience so much.

The Room

Rooms were quite large and spacious. We stayed in a corner suite and enjoyed the balcony most of the mornings. The bed was extremely comfortable and we often found ourselves naturally sleeping in a bit.

Honestly, the best part of the room was the room service iPad with full menu and easy ordering. Every morning we ordered a large selection of items to the room, through the iPad and just sat in bed and ate and drank and enjoyed the view until we were ready to go to the pool.

The only (minor) complaint with the room is the bathroom. This is a fairly common occurrence in any 'luxury' hotel. Typically bathrooms sacrifice privacy for better aesthetics. A choice I understand, but isn't always the best for privacy. A very minor gripe for a great room experience.

The Food

I think food is always a tough item with any all inclusive experience. I don't think you're ever going to get as good of food at any all inclusive resort as you could get at a mid to mid/upper scale restaurant back home.

That being said, Mousai had the best food I've had in an all inclusive resort experience.

The variety was good, the flavor was good and the Japanese-style restaurant may even go a tad above good good and may be somewhat great with some dished. I'd highly recommend the Japanese restaurant as your 'main' restaurant for any event your celebrating.

The steakhouse was pretty good and the sister hotel 'Blanca Blu' was pretty good as well. As I said, the true standout is the Japenese resturant, by far.

The Ambiance

As I mentioned earlier, this is a bit more of a chill/romantic experience. You don't really find the loud lobby music in the evening, tons of people drinking at several bars and talking loudly and dancing. I like those experiences as much as anyone else, but Musai is very much an experience focused around relaxation.

We came on the trip to get away from a very busy personal/business life and the relaxation vibe was exactly what we were looking for and perfectly 'on point'.

Overall, we'd definitely come back. I say that as a couple who tends to like to travel and try new things most of the time. The rooftop pool and overall hotel experience makes it something we'd be more than happy to return to. We even met a few other mid 30s couples around our age and had a good time socializing and hanging out with them for a few days.

As a final note, we went the all inclusive route and found that we definitely got our value out of it (as we tend to indulge quite a bit more than we might back home).

The only difficulty with the all inclusive is that tipping is still part of the process and you will receive a 'normal' bill. This was a bit confusing at first but I realized they may have just included the non-inclusive bill so you have a better idea of what to tip.

Anyway, in the end, highly recommended. The price is higher but it all depends on what matters to you. For us, we'd rather spend a bit more and stay a night or two less and get a lot more out of the experience. Enjoy!

 

Anthony
From Tripadvisor
T2xgcyky

My husband and I spent 5 days at this amazing hotel and we were so sad to leave. Great views, rooms, spa, and exceptional staff! We saw the construction going on but we hardly ever heard it, and when we did it was not bothersome at all. The staff and service truly is fantastic, starting with Hector at check-in, Jennifer our concierge, Miguel, Matteo, and Jennifer at the terrace for breakfast (try the passionfruit mimosas!!), Abraham and Mel at Hiroshi restaurant, and Marcela who kept our room sparkling clean! I would definitely recommend getting the all-inclusive as well as the round trip transportation (you get hounded at the airport for transportation and time share selling from other vendors so it’s nice to just skip through all that and already have transportation set up). The rooftop gets busy in the afternoon, so if you want a chill time at the pool I would recommend going in the morning after breakfast. We went on the hiking advanced excursion and Tito was awesome. When they say hiking advanced, they aren’t kidding - it was an intense hike so I would suggest doing the river/waterfall one if you aren’t in great shape. We will definitely be back!!

 

Stephanielynn Texas
From Tripadvisor
X0r7a21n

Just returned from our vacation, our third visit to this site. Wondered if it coild live up to our previous visits, and in fact it was even better. The property is beautiful and well maintained, but the service level has actually been moved up a notch.
Our personal butler, Cesar Joya, met with us every morning to ensure our needs were met. He arranged restuarents, cabs, and visits from our friends.

 

Rick A
From Tripadvisor
Rh5p5l0n

We stayed here for 3 nights from March 16-19. Both of us are in our early 30s, past our partying phase, so we just wanted to relax and get pampered.

Room:
We initially got the corner room but upgraded to the ultra mousai corner one. The ultra cost us about 95 dollars more per night. It made us have a butler, pillow menu, aromatherapy and the highest floor available on check in. It made us have access to the hydrotherapy circuit at their spa as well (more on this later). Was it worth it? Being it was our first time here and we just wanted to be pampered, I think it was worth it if just for the views. The other stuff were pleasant add-ons as well.

First off, the room is huge! Being a corner room, we got 2 sides of the room open up to the ocean while the other side gave us a gorgeous view of the mountains at the back. The bed was very comfortable and the pillows were equally as lovely. The toilet seat was heated (made us want to install one in our bathroom after this) and aside from the usual toilet paper, it had a bidet which was a very welcome addition as well.

Outside, there's a patio with loungers and a heated jacuzzi where we would just lounge around for hours, waiting for magnificent sunset view to come.

Food and Drinks:
I think this has been one of the best highlights of our stay here. For breakfast, we would usually order room service while admiring the sunrise/bay area. I'd recommend their eggs benedict as well as banana pancakes. We would then be at the rooftop pool for lunch. You can't go wrong with anything you order there. I loved the chicken pops as well as the octopus skewers. While the above mentioned food might seem basic just by looking at the names, the hotel was able to elevate them so that the quality is one that you may see in restaurants. Their seasoning/spice were very much on point as well. For dinner, we ate at hiroshi for the three nights that we were there. I have to say thati was impressed by their food there. I'd recommend the sauteed crab and new york ponzu sashimi as starters and the duck magret, ribeye wasabu, and catch of the day for mains. Their sushi rolls can be a hit or miss.

Cocktails can be ordered in-room, by the pool or at hiroshi (served by the lobby bar). All three have different offerings and we only got to sample the ones at the pool and restaurant. All of them seemed elevated and not just your usual sugary flavored drinks. My favorites are the caddilac margarita by the pool and the groovy, or the totori margarita at hiroshi.

There are other restaurants at garza blanca that people staying at hotel mousai can go to as well but we elected not to since we've heard just great things at hiroshi and mixed reviews especially when it comes to the difference in quality when you go to the other restaurants.

Pool/beach
The rooftop pool is just amazing! Whether we went there in the morning, noontime or in the afternoon, there were always loungers/ cabanas available. This is in stark comparison to other resorts where you have to play the towel game and such. The view is also amazing as it gives you a sweeping view of the ocean from a high vantage point. It's adults only and the environment is more of a chill, relaxed one rather than a party type. They have 2 other pools as well down by garza as far as we could tell but we didnt get the chance to stay there.

The beach, being in puerto vallarta was a bit small and a bit rocky especially when compared to cancun. To be honest though, the rooftop pool made up a lot for this lack of beach area.

Spa:
Staying in an ultra suite, we had access to the hydrotherapy at their spa. It was really relaxing to undergo their circuit. I had a massage afterwards as well and it was really worth the price which was not that high compared to the ones back in USA. The quality though was over the top from the cleansing foot ritual at the start to the almost feeling like you are in a cocoon at the end. I left there feeling like a new person.

Service:
This one I think really makes this hotel shine. From the welcome drink and cold towel that they gave us when we arrived at the hotel, to the caring aura that they exuded whenever we interacted with them, I could tell that they really wanted to give us a wonderful experience while staying here. Whenever there was a small hiccup in the room, they responded really fast when we alerted them about it.

In terms of the daily activities, we only did a hike with them. It was the beginner one and I think we should have done the more advanced ones to be honest. Suffice to say, the kids on the tour loved it.

Overall:
This is an excellent resort to stay in puerto vallarta. The rooms, food, drinks and the service they provide are all top-notch. I would recommend doing the all-inclusive option and upgrade to an ultra suite to get the best views as well.

Michael P
From Tripadvisor
Z00r2owq

First of all EVERYTHING you read about in all of these reviews about Hotel Mousai are correct. This is a 5 star hotel rated by those who have stayed there and those reviews are spot on. I’m not going to tell you how wonderful the pool, food, room, etc. is. That has already been done many times over. I agree with all the reviews. The hotel is spectacular!

My wife and I decided in Nov 2018 we wanted to go to Puerto Vallarta. We had never been there and took to TripAdvisor for some recommendations. Of course we looked for adults only, all inclusive, and not downtown. Then sort your results and HM came out on the top. We looked into it and made a decision in March 2019 to go for the 1st time. Spectacular corner room with all the wonderful amenities you’ve read in the previous reviews. We had a fantastic time.

Fast forward 1 year. We were looking for another place for a March vacation (2020) and decided to go back to HM. We were so happy there it made sense to go back. Of course the day after we arrived all heck broke lose in the US with the virus and all that. You name it, it all got closed that week. That said we were able to stay the entire week and enjoyed 80+ degrees and sun each day for 7 days!!! We did make it back about 5 days before Mexico was added to the do not visit list.

So, the stay was again wonderful and the following people were the reason why my wife and I had such a wonderful time. It started each day when we went down to the Terrace restaurant for breakfast. A beautiful hostess by the name of Kimberly was there to welcome us with a big smile each day. She was so personable and made a point to come visit us at our table each morning as well as seat us. Once sitting 2 wonderful young me were our waiters for the week. Mataeo and Angel were there on the spot each morning with our favorite mimosas and coffee. After, 2 days they knew exactly what we liked and how it was prepared. They made us so comfortable in the morning that it was very sad to say goodbye on our final morning.

After we had our breakfast we would head up to the pool each day where we would spend the entire day basking in the sun under a tree/umbrella and having wonderful food and drinks brought to us by an exceptional staff. Ignacia (aka Nacho) was our waiter almost every day. He made sure that we were taken care of every moment. Anyone can bring you drinks and food, but Nacho did so with a smile and a personal touch each and every time. Rigo was a young pool boy who set up our chairs each day. He knew exactly what we liked and where we liked to sit. Under the palm tree! Every day when we arrived he would have the chairs and umbrella set for us as soon as we got off the elevator. This young man also spent many moments talking to my wife and I and telling us great stories about PV life and how happy he was to be working at HM. He worked tirelessly each day and should be commended for his dedication.

So this entire rooftop pool/bar area is a very large thing that needs to be managed. Our friend Gustavo was the Pool Floor Manager and he is 100% the best management person I’ve ever met. His employees work so very hard for him and each and every day make sure that each and every guest is greeted with a smile and taken care of throughout the day. He didn’t just walk the floor either. He delivered food, drinks, adjusted umbrellas, you name it. He was a part of the team and not just the “boss”. He and I spoke many times over the week about all types of things. Some of them personal about his family and what happens after he leaves for the day. Each of these employees has a life outside the hotel and I urge you to talk to them and here what they have to say. Gustavo planned a beautiful table for us at the rooftop restaurant on our last night at the hotel. A wonderful gesture from a wonderful person.

Lastly, and certainly not least was our butler(s). Ernesto was our assigned butler and although we really didn’t require very much from him during our stay he was always available. He would see us at breakfast and 1 or 2 times during the day while at the pool. He helped us with a couple of dinner reservations and secured us a beautiful dinner on the beach one evening. The atmosphere was fantastic.
1 last person I need to recognize is a gentleman who 1 year ago when we were there was working at the pool. This year he was now a butler serving customers. On our very first day we walked past him at the pool in the morning. He was on the telephone with someone. Since he was on the phone I simply smiled and walked past him. As I passed he looked up and said to me “welcome back”! I was taken by surprise and then recognized him as the pool person from last year. Having someone like that remember you from a year ago means that these workers don’t look at their positions as just jobs, they have a personal stake in them as well. He spent a good amount of time with me this week talking to me about where we could go near the resort. He told me about his family and where they like to go and spend time. He sent me a text with some links and great information. He went Above and Beyond his duties as an employee. Please, when you go to HM, and you MUST, please ask for Cesar. Even if you just say hello, you will not be disappointed.

Thank you to each and every one of the employees of HM. You made our week stay a memorable one and your hospitality means that we WILL return once more! Thank you !!!

Cedewitt
From Tripadvisor
Gzkbz7mg

We had an amazing time in a private corner suite! The private hot tub, balcony, views, and room service were incredible. Never needed to, or wanted to, leave the room. The amenities were incredible and comfortable. Our check in experience was a bit disjointed, but the hotel apologized and properly rectified the situation. Would stay again!!

Bmp
From Tripadvisor
3h55em4q

My husband and I first discovered Hotel Mousai in October 2018 on a five-day vacation celebrating our anniversary. The entire experience took our breath away; we loved our corner suite with butler service; the incredible service; and amazing food - and five days were not enough. So, we decided to come back for a full week in November 2019. Everything was just as we remembered it, and even better. Gorgeous rooms, wonderful food - but what makes Hotel Mousai so incredible are the people. Everyone we met was no nice and personable. I thought it only fair to identify and thank all the wonderful folks at the hotel who made are second visit even better than the first:
Angel - Hiroshi breakfast
Jose’ - rooftop pool
Veronica - rooftop pool & Hiroshi
Narce - rooftop pool & Hiroshi
Manuel - bellman
Polo - rooftop pool
Ce’sar - butler
Jairo - butler
Aldo Ibarra - rooftop pool
Ignacio - bellman
Rigo - rooftop pool
Irving - Hiroshi
Cesar - Hiroshi
Eduardo - Hiroshi breakfast
Mateo - Hiroshi breakfast

We were elated to hear of the expansion (new tower being built), and we are looking forward to another visit in fall of 2021 - this time with 3 more couples!

Hotel Mousai is a very special place. Don’t hesitate to book your trip. Also, go into town. We did the ATV tour through the city and Sierra Madres. Spectacular! The people of Puerto Vallarta are beautiful and friendly, and one of the many reasons the city is so special!

Carla D
From Tripadvisor
L3xzgfpz

Hotel Mousai is fabulous! We won the trip on The Ellen Show and our expectations were average. We were WRONG! This place is fabulous and every wish is their command. Staff is personable and caring. Pool side evening sax player was magical. Rooms are clean, hot tub, huge mini bar, and 24 hour room service. Treat yourself!

Mary D354
From Tripadvisor
W5xqfdah

One of my best experience if not the best experience I had in Mexico. The property is well kept. Christian from their booking department helped me book the ultra suite, it was nothing short of luxury. Everyone was extremely professional and helpful. You will see why they’re the only 5 diamonds resort there

Junior P
From Tripadvisor
Xilfiqo0

We spent 5 days in total bliss! The rooms were spotlessly clean with top-of-the-line modern decor. Our favorite features in the room were the bed & pillows, automatic blinds & music & our very own hot tub! We woke up each morning, opened our blinds & stared out into the pacific. WOW! Our favorite hotel feature was the rooftop. Aldo served us at the infinity pool each day & the margaritas were to die for! If you're looking for paradise, this is it! They also have a sister hotel you can be shuttled to if you'd like to be on the beach. Our pool experience there was just as wonderful. I can't say enough about the service! Cesar & Ernesto were the two butlers who took care of us and they were EXCELLENT! They made recommendations, scheduled our dinners, turned down our beds &…

 

Amelia
From Tripadvisor
Ujh6hhqb

We spent all of Saturday lounging, drinking cold beers and funky Mezcal infused adult beverages. You can order a large array of snacks but stick to the fresh seafood. Probably the best Tuna Sashimi we've had in a long time.

A live musician playing light jazz, infinity views and amazing service.. We left the rooftop just to continue enjoying yet another gem at Mousai called Hiroshi..

Dr James Vander
From Tripadvisor
Qkatugh3

We have stayed at Mousai on several occasions and I can honestly say that each time, it's a great experience. The level of care and kindness the staff demonstrate the their guests truly places Mousai in a league of its own. I will definitely come back each time we go to Puerto Vallarta. The rooftop is truly a landmark!

Pedro
From Tripadvisor
Ot5jqa8z

Our weekend getaway couldn’t have been more perfect. Everyone from servers to concierge is extremely attentive to your needs, they make it a remarkable experience. Hiroshi is a must try if you are in PV too. You’re in for quite a treat and can’t wait to come back again. P.S. this is our third time visiting this hotel so you know it’s worth it.

Marla M
From Google
Efcy9lko

Everything about this hotel is excellent. They went out of their way to make us happy. The food was fab, the service over the top, the view amazing. Our corner suite room was awesome and we loved the bed. I wish I would have brought some friend couples because my only complaint is there is no live music or dancing at night so we got a bit bored. We know there is plenty to do in town but it would have been cool if they had a live trio for dancing a few nights a week. Loved the sax player that went around and played with the background music in the evening at the restaurant and in the lobby. It is really a special place.

Kelly Peyton
From Tripadvisor
S63nz1r9

We had booked a 2 bedroom panoramic view suite. We had booked hotel direct and had requested a higher floor and away from the construction noise. When we got there we were given a room on the 3rd floor in Building 5 which was right beside the construction and no view in front coz of the trees. We asked to be moved and they did so after 2 nights. That was an annoying and inconvenient
Other than that incident, we have to say we simply and thoroughly enjoyed our trip. The hotel and staff is excellent. We had included breakfast and it was amazing with lots of options. Ate at Blanca Blue and it was great. The poolside and beach service was excellent. The spa outstanding, our family of 4 had a massage service there and it was great. the views are phenomenal and its only 20 mins from town. The Italian restaurant which is open on the beach in the evening is average.

Anya778
From Tripadvisor
I9cesljb

The Ultra Junior Panorama Suite was an exquisite room. Tower 4 was well located with access to the Panorama pool and Hotel Mousai. There is some construction noise but you can still hear the ocean from the balcony. If you want authentic Mexico, this isn’t the place. Local cuisine is non-existent, however, the food is good. I recommend the Aqua Azul. Access to the town is great. If you are looking for luxury, and the price that goes with it, then s is your kind of place.

Cougsrus1978
From Tripadvisor
Thzqokab

We had the best time at this resort. It was just breathtaking views, the service was phenomenal. the staff is so nice, and helpful ALL OF THE TIME. They never falter, not once. Especially Carlos the butler he was always there ready to help with whatever we wanted reservations, information, questions, printing boarding passes, you name it. He showed up like magic, amazing!! Jorge he was in the front greeting people, he always helped when we had any questions, on taxies, excursions, cost or things, directions, etc. We had laundry that wasnt dry and he laid it out on the balcony for us, WHAT?! who does that?? The spa was so nice and relaxing its a must do. I will be trying to figure out how to get back as soon as possible.

Cris C
From Tripadvisor
G8y90zf6

We have been in Garza Blanca in March 2017 and have returned this March 2020 for a 2nd visit.

We found our experience in 2020 to be as good and even better than our 2017 stay at the resort. 1st, let’s talk about the construction going on that everyone has been talking about. It did not bother us one bit. Yes, you can see the construction going on when looking out from the Panoramic Suite balcony in Tower 4, 5 or even the Mousai… but that was not an issue for us. As far as construction noise goes we did ear the occasional truck road by on the main street between the upper towers and the main hotel part near the beach but that was not worse than other traffic that goes by there at normal time anyway.

So if you are worried about construction (at least at the current stage) then worry not. I have to say that we stayed in a 2 bedroom panoramic suite in tower 4 facing the pool. So we had a view of the construction site. Had we been in Tower 5 with a balcony facing the hill side we might have had more of a distracting view as it would have been in our face… but again, we spend most of our time by the pool, beach or restaurant when at the Garza so again, it would have been ok for us.

So how did it compare to 2017? Well, everything is pretty much exactly as we left it 3 years ago. The venues are as clean as before. Some aging is starting to show in a few places and will be in need of a refresh sooner than later. Nothing huge or big but obviously when you have a large turnaround in a suite, couches and bed mattress can start to show signs of wear. Most notably the living room lamp shades showed signs of having fallen to the ground more than once. Something the hotel might want to address with less prone to fall type of lamp for example.

The pools and beach area were spotless with plenty of sun chairs and towels well folded on each every time we went by and plenty of free chairs to sit when we got there. There were the isolated reserved chairs by some inconsiderate guests (we sat beside them for more than 3 hours and no one even showed up… such behaviour should not be tolerated...) but not in too large a number.

Pool service was awesome and we never had to wait very long before someone offered us a new refreshment of more food by the pool. Food choices on the menu were plentiful and of great quality. Drinks never were served with less alcohol than expected. I read some had issues with weak drinks but this never was the case for us.

Room service was spot on and almost obsessive :-) We had nice little surprises left in our room by the staff every evening. The fridge water, pop and beer content was always well stocked. Mind you, we do leave good tip for room services so your mileage may vary based on tipping or not. For example, we left 100 pesos every day in the fridge and 300 pesos for the room every day we have been there.

Restaurant service was awesome. We ate at the Iroshi, Bokados and Blanca Blue restaurant during our stay. Food was always good and the service was always great. We ate most of our meal at the Blanca Blue and built a great relationship with the “Maitre d’hotel” there. We have been offered the opportunity to try the new menu items for 2020 that will be offered soon to guests of the resort. It was presented to us by the “Maitre d’hotel” himself (Rigo) and his assistant (Jose).

It consisted of an 8 course meal with carefully selected drinks. We were 1st offered an amazing custom drink that we called the “Sunset”. It was a tasteful blend of cucumber, tequila, and a few other alcohols I don’t remember. Perfect to drink while watching the sunset on the banderas bay and catching the Orca swimming by in the ocean.

I could go on and attempt to describe the tasteful and well presented plates that followed but this would not give justice to them as they were beyond good. You will have to experience them on your own and be the judge. I am not sure if this special dining offer comes by frequently but the “Maitre d'hotel” told us it is only done a few times a week and usually to couples. This one was a bit special since we were 5 at the table (wife and I plus 3 kids ages 18, 16 and 14).

The meal ended with something really special called a flaming mexican coffee. This is truly spectacular and a must have if you stay at the Garza Blanca.

So overall our stay at the resort was a blast and we will be happy to return if we have the chance in the future. With the resort expansion I think things will only get better once the new towers and sections are open.

Bernard M
From Tripadvisor
Tq1uppyg

The trip to Garza blanca was absolutely amazing.
The rooms are beautiful wirh a refrigerator stocked with water and soda and beer, as well as snacks. Restocked daily. Blanca Bleu, the main restaurant had gourmet dishes. Delicious. And the adjacent property Villa del palmar has outstanding dining options as well.
The waiter, Hector, at the Asian restaurant,Hiroshi, was best server I have EVER had. He went the extra mile to insure our dining experience was special.
The names to shout out for excellence at Garza blanca Maria, and Otikio, the pool concierges were on top of everything to make food, Drinks, chairs, umbrellas always available. Just fabulous. Isbelina, Edger, and ESPECIALLY Ivan, who was our "butler " were over the top amazing. Cant say enough good about this place. After Coronavirus is conquered, take a trip to Cancun Stay at Garza Blanca, you not regret it.

Patti Myers
From Tripadvisor
Kihdwbox

After the circumstances of the first half of 2020 we were SO ready for our vacation. I’m so happy we chose Garza Blanca. This was our first visit since purchasing our membership and from before our arrival we were being treated like family. Upon our arrival everyone greeted us with “Welcome Home” and by the time we left we truly get like we had been with “family”. All the staff at Blanca Blu greeted us by name and remembered our breakfast and dinner preferences. Our “Host” Pascal made sure ALL our needs were met and went above and beyond to provide us with recommendations.
The Imagine Spa is world class and one of the best we’ve ever visited.
Thanks to EVERYONE that made our stay so memorable. We look forward to seeing you all again soon!!

Robert C
From Tripadvisor
Nmbtb1go

I really love this resort to come and have a relaxing time I really enjoyed my stay with my husband . We really appreciate the help we got Luis Perez he was so attentive with all our needs. He was amazing. Five diamonds if there’s that rating. 

Stephanie
From Tripadvisor
Ru2ip7sw

Dear Senor Lopez Tarragota,

Note: First let me put everone's mind at ease about any Covid-19 concerns at the resort. The resort lived up to its Covid-prevention pledge. Absolutely no doubt that the resort is Covid-prevention safe.

My Review:

The title of this review are my words my words which I used in my Google review using my writer's alias, "Stan Dubrunski." So if people want to see the usual breath-taking resort photos, they are there.

I did include 2 photos that show in detail the Garza Blanca difference: 1) The fine detailed artistic finishing of the transition of the tile floor using hand-laid stones to also act to avoid foot slippage, and 2) Not only are there knotted rope ends on the bed canopy ropes, they are accented with a sea shell. Detailed class is embolden throughout the resort's facilities. Expensive, yet lasting, and so very appreciated.

Instead, I want to let people know why:
When you close your eyes and dream of the ideal tropical vacation ~ when you open your eyes Garza Blanca Puerto Vallarata will be ready and waiting for you.

You and your staff are the difference between just a nice posh resort and truly a relaxing week in paradise.

The many associates whom we encountered at the resort speak proudly of it ~ knowing that if they honor the high guest expectations that they will be given opportunities to advance their careers creates an atmosphere with a positive aura.

I know that I will forget someone ~ including the maids, gardeners, shuttle drivers and bellmen who stopped to answer my questions~ but here goes my staff shout-out list:
Manuel our personal butler;
Gloria and Emily the Elite Consierges who setup our reservation and arranged so many details to happen;
my 3 Amigos at the Panorama Pool and know Tequila ~ Pedro, Gonzolo & Miguel;
Tito at the Beach Pool;
Kiersten & Antonio at Bianca Blue;
our Tower4 Room Service butlers who delivered & setup our breakfasts;
Ana our maid;
and, countless others I should have taken photos of and/or noted their names.

John B Indy
From Tripadvisor
Bx0cx8aa

My family and I spent 3 wonderful days at Garza Blanca. We stayed in a 2 bdrm panorama in tower 5 and what an incredible view!! We were amazed at how clean everything was and the staffs attentiveness was outstanding! Everyone wore masks and were constantly cleaning tables, chairs, handrails, bathrooms, etc.. we decided to get the all inclusive and it was totally worth it. Food was very good and kids loved their coconut ice cream! We are definitely going to come back and spend more time here, 3 days is just not enough!

G C
From Tripadvisor
Dkegc16u

If you are looking for an all-inclusive that has excellent service, amenities, beautiful beaches and views and breathtaking rooms, look no longer.

My family and I, which includes a 6 and an 8 years-old just stayed there and we were so very impressed with this place; it exceeded our expectations. Highlights:

- Rooms are incredibly spacious; the Panorama suite we stayed at had two newsrooms and three bathrooms plus a kitchen and living room area, with out-of-this-world views to the sea and unforgettable sunsets; hammock and jacuzzi on the balcony, which is enormous
- Staff is super nice and attentive. Special thanks to Ms. Monica from the Kids Club; she was amazing with our kids and so sweet. They wanted to go every single day!
Also thanks to Mario for the wonderful breakfasts we had at STK Bocados and for Jetzel and all of his waiters, who were phenomenal at dinner time. Alejandro and Antonio at the Panoramic pool are the best; they say everything is possible here, just ask!
- The views are spectacular
- The food is good and with an all-inclusive package, you cannot go wrong

They took extra care of sanitizing all areas, including the kids club at lunch times. Super clean and the staff wears masks at all times.

Wonderful experience and unforgettable memories!

Rterrell568
From Tripadvisor
Olxkswmo

Beautiful, spectacular and excellent property. Beautiful rooms with spectacular views of the bay/ocean and jmountain side jungle. Great experience and views at the onsite restaurants. Lovely beach with easy access and beautiful pools. Great staff.

 

Cfnjr
From Tripadvisor
Lbobf1be

We have stayed in the 2 bedroom mountain suite and one bedroom mountain suite. The views are beautiful. The beach and pools are very nice. The personnel there are very kind and you are there guest. The restaurants have good food and room service is very nice when your tired from taking a bus into town and shopping. It is very relaxing there.

Gay F
From Tripadvisor
Okz9b8dg

This was our first visit to Garza Blanca, and looking forward to next time. We reserved a 1 bedroom unit through RCI, and paid for an upgrade to a 2 br when we arrived. This is a big resort, so plan accordingly. They have a trolley that runs every 15 minutes, but you can't set your clock by it. If you are fit, the walking is easily done. It is located about 15 minutes out of town, so you are isolated. Uber into town is only about 80 pesos. The 2 bedroom was fabulous. Two bedrooms and 3 bathrooms, and private hot tub on balcony. Their drink prices and room service prices were very reasonable. It doesn't appear they have changed their menu prices with the drop in Peso value, which makes the prices even better. Their housekeeping was very attentive and did a great job. …

Dave H
From Tripadvisor
B5u3so85

Hi My family and I just got back from visiting Puerto Vallarta. We stayed at Garza Blanca, I personally loved how welcoming the hotel staff was. We felt in a safe Covid free environment. 100 percent recommend!

Moniezk
From Tripadvisor
Default avatar 2020 35

"Amazing Hotel!"

Our weekend getaway couldnt have been more perfect. Everyone from servers to concierge is extremely attentive to your needs, they make it a remarkable experience. Hiroshi is a must try if you are in PV too. Youre in for quite a treat and cant wait to come back again.P.S. this is our third time visiting this hotel so you know its worth it.
Marla M
From Tripadvisor
Default avatar 2020 26

"A true PARADISE!"

We have stayed at Mousai on several occasions and I can honestly say that each time, it's a great experience. The level of care and kindness the staff demonstrate the their guests truly places Mousai in a league of its own. I will definitely come back each time we go to Puerto Vallarta. The rooftop is truly a landmark!
N2004 E Tpedrob
From Tripadvisor
Default avatar 2020 20

"Great Experience"

I highly recommend this hotel, it has everything to have a nice vacation. Even with Covid times, they were on top of our expectations, theyll take care of you and your family to keep all areas sanitized and have social distance with other guests from the hotel at the restaurant or beach/pool cots. The beach is beautiful and they provide paddle boards and Kayaks for the guests.It was my first time there and will definitely come back.
Daniela S
From Tripadvisor
Default avatar 2020 26

"Excellent"

HiMy family and I just got back from visiting Puerto Vallarta. We stayed at Garza Blanca, I personally loved how welcoming the hotel staff was. We felt in a safe Covid free environment. 100 percent recommend!
Monica E
From Tripadvisor
Elleea89

"Awesome hotel and service"

LOVED this hotel! First off beautiful hotel and love the vibe. Secondly the food.... the food is pretty freaking fantastic especially for someone like me who has a dairy allergy and has to settle with lettuce and protein when all else fails lol... Lastly and most importantly, the service! Diego was super awesome and so welcoming and answered any questions we had. Angel who always greeted us in the morning with an awesome breakfast and positive attitude. I wish I remembered the gentleman's name at the rooftop during the day because he was super sweet, and lastly the guy who works in the spa made us feel so relaxed and he was so nice and polite I wanted to give him a hug haha (I think his name was Jesus). To make a long story short we will be back and especially now with COVID, we felt so safe and the entire staff made sure that every guest felt comfortable and wore masks, plus there are sanitizers every 4-5 feet.
Elleea89
From Tripadvisor
Default avatar 2020 10

"Anniversary"

This amazing hotel Mousai was recommended to us , have to say its an amazing 5stars experience here! The staff was excellent hotel is beautiful with roof top pool with amazing views! We highly recommended this beautiful hotel everything is clean top knot service by employees! Coming in during Covid 19 we never felt so safe! We Weill definitely be back! Thanks again to Abraham, Cesar and Miguel and Bulum for great great service!!! See u guys next year!!
723tammin
From Tripadvisor
Default avatar 2020 58

"Incredible Experience"

Hotel Mousai was a great experience. The hotel was amazing and the staff were amazing. The minute we got there we were greeted with drinks and cold towels. The restaurants had incredible meals. Abraham and Cristian gave us exceptional service when eating at the sushi restaurant. Jesus a the rooftop pool went above and beyond his regular duties. We will definitely be returning!
Angelicaq459
From Tripadvisor
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Beautiful must visit!!!
From Facebook
Default avatar 2020 30

"great worry- free break for a week"

Our first trip out since covid started ..we were pleasantly surprised .the entire staff were friendly , caring and went out of their way . We were given the option to attend a presentation but never forced ( thank you ) .. we just needed to unwind from the crazy last few months and this resort gave us that and more ! Really great that everything is a la carte - no buffets . We opted for breakfast option only and had a 2 bedroom panoramic with ocean views that was beyond luxury ! The spa - though not cheap was well worth it - opt for the 80 min instead of 50- you won't regret it !I'm pretty sure we will return here ! We rarely want to visit the sane resort twice but we will with this one ! Thank you Garza!Kaur family
651rk
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

Beautiful place and food is amazing !! All staff are super friendly!!
From Facebook
Default avatar 2020 67

"Amazing"

This was our first visit to Garza Blanca, and looking forward to next time. We reserved a 1 bedroom unit through RCI, and paid for an upgrade to a 2 br when we arrived. This is a big resort, so plan accordingly. They have a trolley that runs every 15 minutes, but you can't set your clock by it. If you are fit, the walking is easily done. It is located about 15 minutes out of town, so you are isolated. Uber into town is only about 80 pesos. The 2 bedroom was fabulous. Two bedrooms and 3 bathrooms, and private hot tub on balcony. Their drink prices and room service prices were very reasonable. It doesn't appear they have changed their menu prices with the drop in Peso value, which makes the prices even better. Their housekeeping was very attentive and did a great job. We only ate at one restaurant on site, and it was good. Used room service 3-4 times because prices were so good. Eggs Benedict for breakfast was 130 pesos. There is a small store for very basic items, but prices seemed good. We will return to this resort.
Dave H
From Tripadvisor
Default avatar 2020 4

"Beautiful Experience"

Beautiful, spectacular and excellent property. Beautiful rooms with spectacular views of the bay/ocean and jmountain side jungle. Great experience and views at the onsite restaurants. Lovely beach with easy access and beautiful pools. Great staff.
Cfnjr
From Tripadvisor
Default avatar 2020 7

"Paradise for adults and families"

If you are looking for an all-inclusive that has excellent service, amenities, beautiful beaches and views and breathtaking rooms, look no longer.My family and I, which includes a 6 and an 8 years-old just stayed there and we were so very impressed with this place; it exceeded our expectations. Highlights:- Rooms are incredibly spacious; the Panorama suite we stayed at had two newsrooms and three bathrooms plus a kitchen and living room area, with out-of-this-world views to the sea and unforgettable sunsets; hammock and jacuzzi on the balcony, which is enormous- Staff is super nice and attentive. Special thanks to Ms. Monica from the Kids Club; she was amazing with our kids and so sweet. They wanted to go every single day!Also thanks to Mario for the wonderful breakfasts we had at STK Bocados and for Jetzel and all of his waiters, who were phenomenal at dinner time. Alejandro and Antonio at the Panoramic pool are the best; they say everything is possible here, just ask!- The views are spectacular - The food is good and with an all-inclusive package, you cannot go wrongThey took extra care of sanitizing all areas, including the kids club at lunch times. Super clean and the staff wears masks at all times.Wonderful experience and unforgettable memories!
Rterrell568
From Tripadvisor
Default avatar 2020 21

"What an incredible, magical place!!"

My family and I spent 3 wonderful days at Garza Blanca. We stayed in a 2 bdrm panorama in tower 5 and what an incredible view!! We were amazed at how clean everything was and the staffs attentiveness was outstanding! Everyone wore masks and were constantly cleaning tables, chairs, handrails, bathrooms, etc.. we decided to get the all inclusive and it was totally worth it. Food was very good and kids loved their coconut ice cream! We are definitely going to come back and spend more time here, 3 days is just not enough!
Gc Y5896 Cz
From Tripadvisor
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Phenomenal services. Very clean & safe. They went above and beyond to keep their guests safe.
From Facebook
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This is truly a wonderful AAA 5 diamond resort! I want to be a little detailed about our experience that has been nothing but phenomenal! We are here for 6 days celebrating our anniversary and honestly my husband and I could of not make a better decision. I come every 6 months to Puerto Vallarta and stayed at numerous 5 star hotels but Mousai Resort is truly worth every dollar you spend. Ernesto welcomed us as soon as we got here and has done nothing but an exceptional job making sure our stay is pleasant! The rooms have the most wonderful views, the staff is incredibly friendly and welcoming... and the FOOD WOW! Please come celebrate your honey moon, your anniversary or any special occasion here with your better half! I guarantee you that you will be back sooner than you expect it! Thank you Hotel Mousai for being the best there is in MY BELOVED PUERTO VALLARTA!
From Facebook
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Great experience and excellent privacy
From Facebook
Default avatar 2020 1

"Beautiful Relaxing Weekend"

This is a beautiful property perched on the mountain side. Amazing views from every room. The hotel rooms are Vegas-like looking and amazingly appointed with automatic curtains, heated toilet seat, great lighting, hammock on the balcony along with a small hot tub. If you decide you want to spend a bunch of time in your room, you will not be disappointed. The grounds & pool area are lovely and very well taken care of. The one very big disappointment was the food - it is not a 5 star experience for food and drink. Just not quite what I was expecting for this highly rated hotel. I would say the food does not match the rest of the experience, not even close. It would have been nice to see them have some local beers as well (not just the run of the mill, Corona, Pacifico, etc.). We did take advantage of the deep discount for this time year + Covid, had we paid full price, I would given my review a 3. They need to up their food game a lot. I will say though that Hiroshi was very good, not mind-blowing, but very good. It is very true, the staff is beyond fantastic and we felt very welcome and taken care of! Everyone was so kind and helpful.
Bici Bucerias
From Tripadvisor
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Beautiful peaceful and classy
From Facebook
Default avatar 2020 43

"YOU'LL NEVER WANT TO LEAVE"

My best friend and I came to celebrate his birthday & it couldn't have been any better! From being greeted at the airport, transportation to and from the hotel, we were well taken care of! The hotel staff are the absolute BEST! I can tell that they all take much pride in giving excellent service! Even through the masks, you can see the smiles and genuine kindness shown everywhere we went. Everything we ate and drank we enjoyed to the fullest! The chocolates were some of the best I've ever had! Our Butler, Cesar was awesome! He popped up like a genie literally out of nowhere accommodating everything we needed and more! We were on the 11th floor, and had spectacular views, although every window you looked through you'd be in awe! The rooftop is a DREAM. From the decor, live music, and my GOODNESS the VIEW is incredible! I never wanted to leave!We visited the spa literally 3 out of the 4 days we were there to do the hydro therapy! Josue immediately became one of our favorites who took excellent care of us! The tea, and cookies are the best we've ever had! Thank you from the bottom of my heart to every single staff member who went above and beyond to listen to every request and concern and make this trip the best we've ever had! Can't wait to visit again! <3
Iriejayy
From Tripadvisor
Default avatar 2020 48

"Hotel Mousai was life "

This place was amazing! Especially our host Caesar. He was like a genie for my whole birthday week. Im so grateful I chose this place. The attention to detail for guests is second to none. It was heaven on earth!
Ryanb Owens
From Tripadvisor
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This is my 3rd time to revisit Mousai. I DO NOT repeat places because I have a bucket list a mile long....BUT....it is the most glorious and fabulous place I have ever been in my life. You will never stay anywhere more incredible. Best staff, best location, best food, and top shelf only drinks for the all inclusive. The views will blow your mind and so will the room. Mousai is a MUST in this lifetime. Make it happen. Time and time again!
From Facebook
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Its the best, food, and everything.
From Facebook
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GBPV is our favorite location to visit, the staff is amazing and the peoof rhe city are wonderful!
From Facebook
Default avatar 2020 52

"Amazing Vacation- Best resort and staff of all time"

Just returning home from our amazing vacation at Mousai. The resort is pristine and is taking more precautions against CoViD than any place I have been in the US. Service is impeccable as always. Ernesto and Cesar our butlers made the trip seamless and worry free with every amenity we could imagine. Paulina, our concierge, made sure our anniversary and my birthday was over the top celebration! Angel, our happy waiter, made every breakfast so enjoyable. The rooftop team... there are no words for the team up top that take care of your every need....: no matter how many cocktails you have had! Also, Nacho,Jesus, Ivan and the rest ... we love you guys!!! Thank you for making this trip even better every time
Scenic323776
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

what a beautiful place, the rooms are incredible beautiful. The service is wonderful, the food and vew expectacular.
From Facebook
Avatar

"No, this isn't heaven~ but, I'm telling you that it's paradise! Perfect in every way."

Dear Senor Lopez Tarragota, Note: First let me put everone's mind at ease about any Covid-19 concerns at the resort. The resort lived up to its Covid-prevention pledge. Absolutely no doubt that the resort is Covid-prevention safe. My Review:The title of this review are my words my words which I used in my Google review using my writer's alias, "Stan Dubrunski." So if people want to see the usual breath-taking resort photos, they are there.I did include 2 photos that show in detail the Garza Blanca difference: 1) The fine detailed artistic finishing of the transition of the tile floor using hand-laid stones to also act to avoid foot slippage, and 2) Not only are there knotted rope ends on the bed canopy ropes, they are accented with a sea shell. Detailed class is embolden throughout the resort's facilities. Expensive, yet lasting, and so very appreciated.Instead, I want to let people know why: When you close your eyes and dream of the ideal tropical vacation ~ when you open your eyes Garza Blanca Puerto Vallarata will be ready and waiting for you.You and your staff are the difference between just a nice posh resort and truly a relaxing week in paradise.The many associates whom we encountered at the resort speak proudly of it ~ knowing that if they honor the high guest expectations that they will be given opportunities to advance their careers creates an atmosphere with a positive aura.I know that I will forget someone ~ including the maids, gardeners, shuttle drivers and bellmen who stopped to answer my questions~ but here goes my staff shout-out list: Manuel our personal butler; Gloria and Emily the Elite Consierges who setup our reservation and arranged so many details to happen; my 3 Amigos at the Panorama Pool and know Tequila ~ Pedro, Gonzolo & Miguel; Tito at the Beach Pool; Kiersten & Antonio at Bianca Blue; our Tower4 Room Service butlers who delivered & setup our breakfasts; Ana our maid; and, countless others I should have taken photos of and/or noted their names.
John B Indy
From Tripadvisor
Default avatar 2020 32

"Spectatular property"

We loved this property. It's not a mega resort but that's what we liked. It's large enough to have several high quality restaurants but not too big that they lose the intimate feeling. The staff was extremely helpful, courteous and kind.
S6874 U Jstephend
From Tripadvisor
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Close your eyes and imagine your dream tropical vacation.Garza Blanca Preserve is waiting for you . . .
From Facebook
Chris r

"100% Outstanding"

Stayed at the hotel from June 11-14 in a Mousai Corner Suite on the 5th floor. The room was very large and has an amazing jacuzzi plunge pool on the deck along with a very relaxing hammock. The hotel recently reopened following the closure for the virus, which was a nice treat as the service was off the charts. All the hotel employees were very attentive to our every need. Very friendly. A++The food and beverage of the all inclusive service was on point and worth the upgrade. Most of the restaurants on property were open and we especially loved the Rooftop bar & pool. The views from the top are breathtaking. Would highly recommend to anyone looking for an adult-only getaway. You wont be disappointed.
Creece007a
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

The staff and wedding planner was amazing
From Facebook
Default avatar 2020 15

"Beautiful amazing vacation place"

I really love this resort to come and have a relaxing time I really enjoyed my stay with my husband . We really appreciate the help we got Luis Perez he was so attentive with all our needs. He was amazing. Five diamonds if theres that rating.
Shortym105
From Tripadvisor
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I have nothing but amazing things to say about our stay at Garza Blanca. The service absolutely cannot be beat. They have exceeded all expectations. The chefs Alfred and Rosalio provided the most enticing dishes. From steak, to ceviche the taste and presentation was nothing short of amazing. Daniel and Alvaro were great waiters for our meals. Martin is really the mvp. From pool side service, to special requests, there are wasn't an ask he didn't fill. He is so kind and patient, and really went above and beyond during our stay. I cannot say enough great things about this resort or the staff. We will definitely be back for years to come. Thank you to everyone at Garza Blanca for really setting the definition for 5 star.
From Facebook
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This place is amazing! Our most favorite place yet! A++++ service! Its gorgeous, the service is impeccable and the food is amazing! A must for sure!!!
From Facebook
Default avatar 2020 13

"Paradise!"

We spent 5 days in total bliss! The rooms were spotlessly clean with top-of-the-line modern decor. Our favorite features in the room were the bed & pillows, automatic blinds & music & our very own hot tub! We woke up each morning, opened our blinds & stared out into the pacific. WOW! Our favorite hotel feature was the rooftop. Aldo served us at the infinity pool each day & the margaritas were to die for! If you're looking for paradise, this is it! They also have a sister hotel you can be shuttled to if you'd like to be on the beach. Our pool experience there was just as wonderful. I can't say enough about the service! Cesar & Ernesto were the two butlers who took care of us and they were EXCELLENT! They made recommendations, scheduled our dinners, turned down our beds & helped us with every detail along the way. They checked in with us at least twice a day. Their presence made our experience top notch!We had massages that left us both feeling like we'd had an out-of-body experience. Our masseuses were Carmen, Gema & Araceli... all amazing with incredibly relaxing mannerisms! The breakfast is excellent! Angel helped us each morning and it was a delightful way to start the day! You can't go wrong with anything on the menu!Local restaurants we highly recommend are... Barcelona Tapas, Langosta Feliz, La Palapa, Garza Blue, D'Costa
Ameliam N6929 Pe
From Tripadvisor
Default avatar 2020 48

"Stress Relief"

After the circumstances of the first half of 2020 we were SO ready for our vacation. Im so happy we chose Garza Blanca. This was our first visit since purchasing our membership and from before our arrival we were being treated like family. Upon our arrival everyone greeted us with Welcome Home and by the time we left we truly get like we had been with family. All the staff at Blanca Blu greeted us by name and remembered our breakfast and dinner preferences. Our Host Pascal made sure ALL our needs were met and went above and beyond to provide us with recommendations. The Imagine Spa is world class and one of the best weve ever visited. Thanks to EVERYONE that made our stay so memorable. We look forward to seeing you all again soon!!
Wrls Raven
From Tripadvisor
Default avatar 2020 59

"Paradise in Mexico"

One of my best experience if not the best experience I had in Mexico. The property is well kept. Christian from their booking department helped me book the ultra suite, it was nothing short of luxury. Everyone was extremely professional and helpful. You will see why theyre the only 5 diamonds resort there
Juniorp644
From Tripadvisor
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This is absolutely my favorite vacation ever and the resort is one of the best Ive ever stayed at. We were treated extremely great by the entire staff. They went above and beyond to make sure we were happy. The food was also amazing, steak house was great but the sushi place was pure magic, I super miss it. Only issue is I would like it if they had a game room for teenagers. Daytime kayaking, hiking, views all extraordinary.I read 1000 reviews, many complain about the bill signing even though you are all inclusive, I didnt think it was that big of a deal.
Joe Beydoun
From Google
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All concierge team miss our wonderful guest!!!
From Facebook
Default avatar 2020 20

"Puerto Vallarta Pampering"

Hotel Mousai is fabulous! We won the trip on The Ellen Show and our expectations were average. We were WRONG! This place is fabulous and every wish is their command. Staff is personable and caring. Pool side evening sax player was magical. Rooms are clean, hot tub, huge mini bar, and 24 hour room service. Treat yourself!
Mary D354
From Tripadvisor
Default avatar 2020 52

"Second Stay at Hotel Mousai in Two Years"

My husband and I first discovered Hotel Mousai in October 2018 on a five-day vacation celebrating our anniversary. The entire experience took our breath away; we loved our corner suite with butler service; the incredible service; and amazing food - and five days were not enough. So, we decided to come back for a full week in November 2019. Everything was just as we remembered it, and even better. Gorgeous rooms, wonderful food - but what makes Hotel Mousai so incredible are the people. Everyone we met was no nice and personable. I thought it only fair to identify and thank all the wonderful folks at the hotel who made are second visit even better than the first:Angel - Hiroshi breakfastJose - rooftop poolVeronica - rooftop pool & HiroshiNarce - rooftop pool & HiroshiManuel - bellmanPolo - rooftop poolCesar - butlerJairo - butlerAldo Ibarra - rooftop poolIgnacio - bellmanRigo - rooftop poolIrving - HiroshiCesar - HiroshiEduardo - Hiroshi breakfastMateo - Hiroshi breakfastWe were elated to hear of the expansion (new tower being built), and we are looking forward to another visit in fall of 2021 - this time with 3 more couples!Hotel Mousai is a very special place. Dont hesitate to book your trip. Also, go into town. We did the ATV tour through the city and Sierra Madres. Spectacular! The people of Puerto Vallarta are beautiful and friendly, and one of the many reasons the city is so special!
Carla Ken2001
From Tripadvisor
Default avatar 2020 2

"Amazing stay in a private corner suite"

We had an amazing time in a private corner suite! The private hot tub, balcony, views, and room service were incredible. Never needed to, or wanted to, leave the room. The amenities were incredible and comfortable. Our check in experience was a bit disjointed, but the hotel apologized and properly rectified the situation. Would stay again!!
2020 Bmp
From Tripadvisor
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We had a terrific time at Hotel Mousai! The corner upper suites with private jacuzzi, hammock, and room service was amazing. I never wanted to leave the room! Great amenities, very comfortable and relaxing, which was just what we were looking for. Even the "butler" service went above and beyond, helping us find a piece of clothing the blew off our balcony in the wind! Our check in experience was a little disjointed, but the proper attention and apologies were made and the situation was rectified! Would visit again, thank you so much!
Brian Petow
From Google
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We stayed here for a long weekend in January 2020. The service was phenomenal, the location beautiful, and the rooms clean and comfortable. We are already working on booking our next trip here. I think Garza Blanca PV has changed us from being new destination seekers to PV regulars. The all inclusive was the easiest option for us and the food and drinks were fantastic! We wont be doing anything different our next time there. There is construction next to and behind Tower 5, but the noise didnt begin until late morning and really had no effect on our vacation. It isnt pretty to look at, but the point of a panoramic balcony is you have options in your view
From Facebook
Default avatar 2020 28

"Perfect"

The trip to Garza blanca was absolutely amazing.The rooms are beautiful wirh a refrigerator stocked with water and soda and beer, as well as snacks. Restocked daily. Blanca Bleu, the main restaurant had gourmet dishes. Delicious. And the adjacent property Villa del palmar has outstanding dining options as well. The waiter, Hector, at the Asian restaurant,Hiroshi, was best server I have EVER had. He went the extra mile to insure our dining experience was special.The names to shout out for excellence at Garza blanca Maria, and Otikio, the pool concierges were on top of everything to make food, Drinks, chairs, umbrellas always available. Just fabulous. Isbelina, Edger, and ESPECIALLY Ivan, who was our "butler " were over the top amazing. Cant say enough good about this place. After Coronavirus is conquered, take a trip to Cancun Stay at Garza Blanca, you not regret it.
Pje323323
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

Incredible service and attention to detail. Food, drinks, music, and vistas were amazing. Activities were included and although it was pretty far south of PV, getting into town was not difficult
From Facebook
Cedewitt

"It is the staff that makes this 5 Stars!"

First of all EVERYTHING you read about in all of these reviews about Hotel Mousai are correct. This is a 5 star hotel rated by those who have stayed there and those reviews are spot on. Im not going to tell you how wonderful the pool, food, room, etc. is. That has already been done many times over. I agree with all the reviews. The hotel is spectacular!My wife and I decided in Nov 2018 we wanted to go to Puerto Vallarta. We had never been there and took to TripAdvisor for some recommendations. Of course we looked for adults only, all inclusive, and not downtown. Then sort your results and HM came out on the top. We looked into it and made a decision in March 2019 to go for the 1st time. Spectacular corner room with all the wonderful amenities youve read in the previous reviews. We had a fantastic time. Fast forward 1 year. We were looking for another place for a March vacation (2020) and decided to go back to HM. We were so happy there it made sense to go back. Of course the day after we arrived all heck broke lose in the US with the virus and all that. You name it, it all got closed that week. That said we were able to stay the entire week and enjoyed 80+ degrees and sun each day for 7 days!!! We did make it back about 5 days before Mexico was added to the do not visit list.So, the stay was again wonderful and the following people were the reason why my wife and I had such a wonderful time. It started each day when we went down to the Terrace restaurant for breakfast. A beautiful hostess by the name of Kimberly was there to welcome us with a big smile each day. She was so personable and made a point to come visit us at our table each morning as well as seat us. Once sitting 2 wonderful young me were our waiters for the week. Mataeo and Angel were there on the spot each morning with our favorite mimosas and coffee. After, 2 days they knew exactly what we liked and how it was prepared. They made us so comfortable in the morning that it was very sad to say goodbye on our final morning.After we had our breakfast we would head up to the pool each day where we would spend the entire day basking in the sun under a tree/umbrella and having wonderful food and drinks brought to us by an exceptional staff. Ignacia (aka Nacho) was our waiter almost every day. He made sure that we were taken care of every moment. Anyone can bring you drinks and food, but Nacho did so with a smile and a personal touch each and every time. Rigo was a young pool boy who set up our chairs each day. He knew exactly what we liked and where we liked to sit. Under the palm tree! Every day when we arrived he would have the chairs and umbrella set for us as soon as we got off the elevator. This young man also spent many moments talking to my wife and I and telling us great stories about PV life and how happy he was to be working at HM. He worked tirelessly each day and should be commended for his dedication.So this entire rooftop pool/bar area is a very large thing that needs to be managed. Our friend Gustavo was the Pool Floor Manager and he is 100% the best management person Ive ever met. His employees work so very hard for him and each and every day make sure that each and every guest is greeted with a smile and taken care of throughout the day. He didnt just walk the floor either. He delivered food, drinks, adjusted umbrellas, you name it. He was a part of the team and not just the boss. He and I spoke many times over the week about all types of things. Some of them personal about his family and what happens after he leaves for the day. Each of these employees has a life outside the hotel and I urge you to talk to them and here what they have to say. Gustavo planned a beautiful table for us at the rooftop restaurant on our last night at the hotel. A wonderful gesture from a wonderful person.Lastly, and certainly not least was our butler(s). Ernesto was our assigned butler and although we really didnt require very much from him during our stay he was always available. He would see us at breakfast and 1 or 2 times during the day while at the pool. He helped us with a couple of dinner reservations and secured us a beautiful dinner on the beach one evening. The atmosphere was fantastic. 1 last person I need to recognize is a gentleman who 1 year ago when we were there was working at the pool. This year he was now a butler serving customers. On our very first day we walked past him at the pool in the morning. He was on the telephone with someone. Since he was on the phone I simply smiled and walked past him. As I passed he looked up and said to me welcome back! I was taken by surprise and then recognized him as the pool person from last year. Having someone like that remember you from a year ago means that these workers dont look at their positions as just jobs, they have a personal stake in them as well. He spent a good amount of time with me this week talking to me about where we could go near the resort. He told me about his family and where they like to go and spend time. He sent me a text with some links and great information. He went Above and Beyond his duties as an employee. Please, when you go to HM, and you MUST, please ask for Cesar. Even if you just say hello, you will not be disappointed.Thank you to each and every one of the employees of HM. You made our week stay a memorable one and your hospitality means that we WILL return once more! Thank you !!!
Cedewitt
From Tripadvisor
Default avatar 2020 38

"Wonderful but under construction."

We just returned from 10 days at GB and here are the pros and cons. My wife and I are frequent visitors to Mexico and have stayed at some of the "top 10" resorts and Garza Blanca's service, accommodations and grounds are the best we have encountered. Especially the service. So kind, friendly and warm, they make you feel at home and are willing to do just about anything make your stay enjoyable. We felt so welcome we extended our stay. As far as the food, we did not do the meal plan but thought the food was good. We preferred to go into town and explore and the help at the front desk was great. Drinks were a little too watered down and actually measured by the shot. Our greeter Jacquie was the best, she was so nice and treated us like a member of her family. Love her and would go back just to see her. Those are the pros. Here are the cons: construction noise from all sides. To the left of tower 5 there is a major construction and road project going on the goes from 7:30-5pm 6 days a week. Major league project that made us change rooms. Behind tower 4 is another tower project and that is at the first floor stage with a tower crane. Get the picture. Less noise but still was not disclosed anywhere on the web sites. FYI the next tower (yes another tower) is slated for construction this year so it will be on going for quite some time. Last is the membership pitch. We decided to see if it was for us. Nice start from Linda but when we were 3 hours in and basically said not interested, Larry the closer came in like the manager at a car dealership to try and close me. Not impressed and was taken aback that he tried to sell us a resale property. Look on line or better deals. Don't be discouraged by the cons. The service is outstanding and would go back to be pampered again, just be mindful of the noise factor. Long story but we love Garza Blanca and will explore their other properties..
Js Stokes
From Tripadvisor
Default avatar 2020 45

"Excellent!"

We stayed here for 3 nights from March 16-19. Both of us are in our early 30s, past our partying phase, so we just wanted to relax and get pampered.Room:We initially got the corner room but upgraded to the ultra mousai corner one. The ultra cost us about 95 dollars more per night. It made us have a butler, pillow menu, aromatherapy and the highest floor available on check in. It made us have access to the hydrotherapy circuit at their spa as well (more on this later). Was it worth it? Being it was our first time here and we just wanted to be pampered, I think it was worth it if just for the views. The other stuff were pleasant add-ons as well.First off, the room is huge! Being a corner room, we got 2 sides of the room open up to the ocean while the other side gave us a gorgeous view of the mountains at the back. The bed was very comfortable and the pillows were equally as lovely. The toilet seat was heated (made us want to install one in our bathroom after this) and aside from the usual toilet paper, it had a bidet which was a very welcome addition as well.Outside, there's a patio with loungers and a heated jacuzzi where we would just lounge around for hours, waiting for magnificent sunset view to come. Food and Drinks:I think this has been one of the best highlights of our stay here. For breakfast, we would usually order room service while admiring the sunrise/bay area. I'd recommend their eggs benedict as well as banana pancakes. We would then be at the rooftop pool for lunch. You can't go wrong with anything you order there. I loved the chicken pops as well as the octopus skewers. While the above mentioned food might seem basic just by looking at the names, the hotel was able to elevate them so that the quality is one that you may see in restaurants. Their seasoning/spice were very much on point as well. For dinner, we ate at hiroshi for the three nights that we were there. I have to say thati was impressed by their food there. I'd recommend the sauteed crab and new york ponzu sashimi as starters and the duck magret, ribeye wasabu, and catch of the day for mains. Their sushi rolls can be a hit or miss.Cocktails can be ordered in-room, by the pool or at hiroshi (served by the lobby bar). All three have different offerings and we only got to sample the ones at the pool and restaurant. All of them seemed elevated and not just your usual sugary flavored drinks. My favorites are the caddilac margarita by the pool and the groovy, or the totori margarita at hiroshi.There are other restaurants at garza blanca that people staying at hotel mousai can go to as well but we elected not to since we've heard just great things at hiroshi and mixed reviews especially when it comes to the difference in quality when you go to the other restaurants.Pool/beachThe rooftop pool is just amazing! Whether we went there in the morning, noontime or in the afternoon, there were always loungers/ cabanas available. This is in stark comparison to other resorts where you have to play the towel game and such. The view is also amazing as it gives you a sweeping view of the ocean from a high vantage point. It's adults only and the environment is more of a chill, relaxed one rather than a party type. They have 2 other pools as well down by garza as far as we could tell but we didnt get the chance to stay there.The beach, being in puerto vallarta was a bit small and a bit rocky especially when compared to cancun. To be honest though, the rooftop pool made up a lot for this lack of beach area.Spa:Staying in an ultra suite, we had access to the hydrotherapy at their spa. It was really relaxing to undergo their circuit. I had a massage afterwards as well and it was really worth the price which was not that high compared to the ones back in USA. The quality though was over the top from the cleansing foot ritual at the start to the almost feeling like you are in a cocoon at the end. I left there feeling like a new person.Service:This one I think really makes this hotel shine. From the welcome drink and cold towel that they gave us when we arrived at the hotel, to the caring aura that they exuded whenever we interacted with them, I could tell that they really wanted to give us a wonderful experience while staying here. Whenever there was a small hiccup in the room, they responded really fast when we alerted them about it. In terms of the daily activities, we only did a hike with them. It was the beginner one and I think we should have done the more advanced ones to be honest. Suffice to say, the kids on the tour loved it.Overall:This is an excellent resort to stay in puerto vallarta. The rooms, food, drinks and the service they provide are all top-notch. I would recommend doing the all-inclusive option and upgrade to an ultra suite to get the best views as well.
Michaelp A1887 Gk
From Tripadvisor
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A 5 Diamond paradise destination that invites you into a family tradition of friendly, caring, & attentive treatment. Welcome Home, Hotel Mousai
From Facebook
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I love the nature of this hotel
From Facebook
Jill p

"Worst beach ever"

Beautiful property. Good food but pay for all inclusive. The worst beach ever! Ive been all over and have never had any thing so unpleasant. Stay in the pool. Lots of other choices I felt out of place and uncomfortable
818jillp
From Tripadvisor
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Awesome service, everyone is so friendly. Hiking to the waterfall was a great experience. Antonio and the tour guides were great! Top notch service, they think of everything!!
From Facebook
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Location. Food. Service. Comfort. Rooftop pool. Private spa tub on every deck. View. Service.
From Facebook
Bernard m

"Returning to paradise"

We have been in Garza Blanca in March 2017 and have returned this March 2020 for a 2nd visit.We found our experience in 2020 to be as good and even better than our 2017 stay at the resort. 1st, lets talk about the construction going on that everyone has been talking about. It did not bother us one bit. Yes, you can see the construction going on when looking out from the Panoramic Suite balcony in Tower 4, 5 or even the Mousai but that was not an issue for us. As far as construction noise goes we did ear the occasional truck road by on the main street between the upper towers and the main hotel part near the beach but that was not worse than other traffic that goes by there at normal time anyway.So if you are worried about construction (at least at the current stage) then worry not. I have to say that we stayed in a 2 bedroom panoramic suite in tower 4 facing the pool. So we had a view of the construction site. Had we been in Tower 5 with a balcony facing the hill side we might have had more of a distracting view as it would have been in our face but again, we spend most of our time by the pool, beach or restaurant when at the Garza so again, it would have been ok for us.So how did it compare to 2017? Well, everything is pretty much exactly as we left it 3 years ago. The venues are as clean as before. Some aging is starting to show in a few places and will be in need of a refresh sooner than later. Nothing huge or big but obviously when you have a large turnaround in a suite, couches and bed mattress can start to show signs of wear. Most notably the living room lamp shades showed signs of having fallen to the ground more than once. Something the hotel might want to address with less prone to fall type of lamp for example.The pools and beach area were spotless with plenty of sun chairs and towels well folded on each every time we went by and plenty of free chairs to sit when we got there. There were the isolated reserved chairs by some inconsiderate guests (we sat beside them for more than 3 hours and no one even showed up such behaviour should not be tolerated...) but not in too large a number.Pool service was awesome and we never had to wait very long before someone offered us a new refreshment of more food by the pool. Food choices on the menu were plentiful and of great quality. Drinks never were served with less alcohol than expected. I read some had issues with weak drinks but this never was the case for us.Room service was spot on and almost obsessive :-) We had nice little surprises left in our room by the staff every evening. The fridge water, pop and beer content was always well stocked. Mind you, we do leave good tip for room services so your mileage may vary based on tipping or not. For example, we left 100 pesos every day in the fridge and 300 pesos for the room every day we have been there.Restaurant service was awesome. We ate at the Iroshi, Bokados and Blanca Blue restaurant during our stay. Food was always good and the service was always great. We ate most of our meal at the Blanca Blue and built a great relationship with the Maitre dhotel there. We have been offered the opportunity to try the new menu items for 2020 that will be offered soon to guests of the resort. It was presented to us by the Maitre dhotel himself (Rigo) and his assistant (Jose).It consisted of an 8 course meal with carefully selected drinks. We were 1st offered an amazing custom drink that we called the Sunset. It was a tasteful blend of cucumber, tequila, and a few other alcohols I dont remember. Perfect to drink while watching the sunset on the banderas bay and catching the Orca swimming by in the ocean.I could go on and attempt to describe the tasteful and well presented plates that followed but this would not give justice to them as they were beyond good. You will have to experience them on your own and be the judge. I am not sure if this special dining offer comes by frequently but the Maitre d'hotel told us it is only done a few times a week and usually to couples. This one was a bit special since we were 5 at the table (wife and I plus 3 kids ages 18, 16 and 14).The meal ended with something really special called a flaming mexican coffee. This is truly spectacular and a must have if you stay at the Garza Blanca.So overall our stay at the resort was a blast and we will be happy to return if we have the chance in the future. With the resort expansion I think things will only get better once the new towers and sections are open.
B6418 L Xbernardm
From Tripadvisor
Default avatar 2020 58

"Garza Blanca was AMAZING!!"

We had the best time at this resort. It was just breathtaking views, the service was phenomenal. the staff is so nice, and helpful ALL OF THE TIME. They never falter, not once. Especially Carlos the butler he was always there ready to help with whatever we wanted reservations, information, questions, printing boarding passes, you name it. He showed up like magic, amazing!! Jorge he was in the front greeting people, he always helped when we had any questions, on taxies, excursions, cost or things, directions, etc. We had laundry that wasnt dry and he laid it out on the balcony for us, WHAT?! who does that?? The spa was so nice and relaxing its a must do. I will be trying to figure out how to get back as soon as possible.
Cris Cee
From Tripadvisor
Default avatar 2020 39

We stayed at Garza Blanca in February 2020.we enjoyed not having to do the all inclusive as we like to go out and explore and it would not be a benefit for us. Having said that the all inclusive is very nice and the buffet breakfast is amazingWe enjoyed our room it was wonderful. Coffee always plentiful, which is important for us.The room was always clean. The staff were very helpful and nice.we definitely will be back to swim in the infinity poolThe resort requests that you are quiet after 930, this also was great for us as we would get up early and explore Puerto Vallarta. We loved the Malaccan. walking up a block or so from the Malaccan you can find numerous restaurants to try
Evelyn P
From Tripadvisor
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We travel a lot and this is seriously the nicest resort weve stayed in. Excellent food and service. Worth every penny. Cant wait to go back!
From Facebook
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Beautiful resort.. The food is excellent.. Excellent service.. Yet the beach is really small.. It's a man-made beach.. More like a pool with ocean water..
Miguel A Duenas
From Google
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Service was top notch. if you are looking for a property to relax without all.the hoopla, this is your place
From Facebook
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absolutely top shelf! food, service, accommodations! our 3rd visit and we will be back! Seriously 5 stars @
From Facebook
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Beautiful infinity pool on rooftop Wow
From Facebook
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Magical place! Incredible service! Criss a sweetheart! When you are there, dont forget to tip everyone! From your waiter to a shuttle driver.
From Facebook
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Magnificent hotel, staff is top notch. Food and beverage is always better than expected.
From Facebook
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Absolutely beautiful place and incredible experience. Everything was top notch! Highly recommended!
Jeremy
From Google
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Great place to forget about the rest of the world . Sitting watching the whale's go past...I didn't want to leave...
From Facebook
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We booked an Ultra Mousai Corner Suite for one week to celebrate our honeymoon which comes with the all-inclusive benefits of their ULTRA package.In our 6 days on the resort, we only had EXCELLENT experiences with the staff, the facilities, and accessing all our ultra benefits. There are tons of options for how to spend each day. We preferred to begin each day with in-room dining on the terrace overlooking the sail-boats gliding through the bay. For the mornings, we'd hit the spa or the outdoor activities like hiking, snorkeling, kayaking, swimming in waterfalls, etc. The staff on each excursion was amazing! Oswaldo, Sergio, and Julio were awesome!Every afternoon was spent on the rooftop under a cabana and swimming in the beautiful infinity pool overlooking the bay. We ordered fresh food and amazing drinks while soaking in the sun. Alberto, Ivan, Enrique, and Rigo took excellent care of us during the afternoons and made the whole experience fantastic.Finally, our butler, Cesar, made sure we made the most of our trip, he helped us plan sunset dinners at Hiroshi and Bianca Blue, organize our hydrotherapy at the spa, utilize all our services and more. Everyone at Mousai was very friendly and super helpful.I cannot wait to bring some friends next time!
Jordan Wear
From Google
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Everything !!! Amazing resort
From Facebook
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Beautiful resort with fabulous service. My favorite !
From Facebook
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the whole place itself its wonderful, the service, the details, the grounds, the views, I love you guys.
From Facebook
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And Rigo the roof top consigliere!Its a beautiful place a d a very relaxing time with some of the best customer service Ive encountered.
From Facebook
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fantastico. very nice. love it.
From Facebook
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100% I recommend. It has a luxury atmosphere, and most importantly the staff are cordial.Thank you for offering this magical and unforgettable vacation!
From Facebook
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The people there are amazing very friendly very clean very a very beautiful
From Facebook
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Amazing place! I would recommend it to everyone I know!
From Facebook
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this place its amazing my best experience ever had before
From Facebook
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Love it here staff is great
From Facebook
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Love our stay at Mousai! Staff has pampered us and made our stay so enjoyable and what a view!!!The infinity pool and all pool staff anticipate our every desire!!
From Facebook
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Truly beautiful at Garza Blanca! Feels like you can see heaven from the rooftop bar at Hotel Mousai. Wonderful beach, and breathtaking pools.
From Facebook
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One of our favorite spots in PV.
From Facebook
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You will enjoy stunning views while swimming in the rooftop pool ! Exceptional !
From Facebook
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One of the best spa and hotel experiences weve had. The packages are also an amazing value for the level of hotel, spa, food and drink provided. Special mentions to some great staff members who made an especially great impression: Leonardo, Angel, Arecel, and the entire bell & trolly staff.
From Facebook
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We have stayed at the Garza Blanca twice now. We absolutely love it here. The first time we didn't bring the kids and didn't do all inclusive but just the bed and breakfast option. We fell in love with the place and so we decided to bring the kids back. We just came back about a week ago and I have nothing but good things to say about the resort. This place feels and looks like 5 stars. I have to say the food at all the restaurants is amazing. People aren't heavily drinking which is nice and its also a smaller resort. We love the workers here they all do such a great job. The only thing I would suggest is to get some comfortable bath towels- the ones they provide are a little thin. Other than that this place is hands down amazing. I would like to keep coming back twice a year.
Blessedfreedomfamily27 Yoder
From Google
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While I did not stay at Hotel Mousai (I stayed in another tower on Garza Blanca Preserve), I was thrilled to experience some of their amenities. Our dinner at Hiroshi was top-notch. The food was excellent and the servicefrom our primary waiter Irving to the hostess and other serverswas impeccable. I also treated myself to services at Spa Imagine. My first relaxation massage with Naomi was so great, that I went back the next day and had another incredible relaxation massage and scalp massage with Elizabeth. She was so kind and skilled, I felt truly blessed to have been massaged by her. The hydrotherapy is not to be missed, and the facilities are stunning as well.
Paige
From Google
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Amazing rooftop pool, delicious food, friendly staff, beautiful views, and plenty to do...or not
From Facebook
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Wow! Where do I start?! Hotel Mousai made us feel like rockstars this week. The most amazing all inclusive experience weve ever had. The service, the cleanliness, the people, the rooftop pools, the food, everyone remembered our name from the second we walked in the door.... the views from the rooftop pool are out of this world and the beach was beautiful and clean! Great craft cocktails not just those sugary all inclusive drinks at out places and I didnt have one bad meal. The sushi was our favorite! I am already planning my trip back! Thanks Hotel Mousai!
From Facebook
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Where to begin with this gorgeous property! Everything was absolutely amazing; from the seamless check in process to my personal concierge greeting me and letting me know how she can make my stay as easy and care free as possible. And that was before I entered my suite! The room I can go on and on about.. but you need to experience it yourself :) The spa is one of the most relaxing environments I've immersed myself in some time and my deep tissue massage was top 3 in my life. The cocktails are all a must try!
Jovan Hayre
From Google
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6 restaurant 4 pools and the beach
From Facebook
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The views are out of this world. Everyone is incredible! I could rave and rave about all that is offered here at Mousai, but you must come and experience it yourself. We do love it here
From Facebook
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incredible place and beautiful pool on roof top. spectacular
From Facebook
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We are just home from 12 nights at The Garza Blanca! Our family of four (kids 19 and 17) stayed in the Ultra 2-Bedroom Panoramic View room in building 5. The property is gorgeous, the food amazing with a great variety (including two nights dining right on the beach) and the staff is over the top! This is a top notch luxury resort and we hope to return!
From Facebook
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Love this place. Quiet and relaxing or energizing and fun-filled, you decide what you want.
From Facebook
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We love this place and will continue to come back!
From Facebook
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Friendliest staff ever. Great food and drinks. Everythings no so clean.
From Facebook
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5 Diamond Resort all the way...absolutely the best!
From Facebook
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The most incredible vacation my wife and I have ever had. The place is beautiful, my room was beautiful and the people are beautiful! If you go one place the rest of your life make sure its the hotel MOUSAI...
From Facebook
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Loved it here this place is over the top
From Facebook
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Beauty, comfort and luxury at its best. We stayed in the 2 bedroom panoramic suite and it was well-appointed with all the upscale touches considered -- L,Occitane toiletries, ceiling to floor windows that you could push open to take in the impressive view and refreshing sea breeze, a hammock on the expansive balcony, plenty of robes and slippers for everyone, our own personal infinity jacuzzi. You name it and it is here; every detail was thought about and covered. The property is very clean and well-maintained. Also, we chose the all-inclusive option so that we could dine on all the 5 star options this hotel had to offer. We will definitely return.
Shiriki Jones
From Google
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views, views, views!!! What a stunning place to stay
From Facebook
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I invited 4 girlfriends to celebrate in the Grand Penthouse at Garza Blanca last month. A unique experience to remember for a lifetime ! The staff is so attentive, kind, resourceful; they really make a difference, offering an exceptional service in every ways. Some of them go beyond their task to assure that our stay will be memorable and that we will feel special, like a part of the Family... Wherever you look, its clean, the nature is beautiful, mature trees and flowers are adding to the scenery. The food is more than delicious !Have no words to describe such a perfect Paradise. Garza Blanca is my favorite place to go ... deserves a Gold Medal !!!
Maud Arseneault
From Google
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We've been to many all inclusive resorts and while this resort is not specifically sold as an all inclusive far as we understand, I must say its service is way above many. You're made to feel that your #1 here , this is our experience. We have to thank Alex at the Italian restaurant for making our three night in a row visit at the restaurant better each night. Keeping our wine glass full and making sure that we were happy as each night went on. The food was so tasty we have no complaints to offer, try the Chicken Marcela. While at the pool Ricardo made sure we were well taken care of, he had a specialty coffee made for my wife and also ensured that my drinks were fill as required.We ate twice at Bocados Steak house which was also perfect, steaks cooked perfectly to order and even the asparagus was just right, best I've ever had, plus you can't beat the view. We were in room 4091B, this I feel was a great room with awesome view, Ultra Panoramic room they call it. Building 4 is your best bet during the construction, it did not bother us at all. Dont be put off by my cons, it's a great place to stay for food , accommodations and service.ProsServiceFood quality Location ViewFacilities Friendly and helpful beach staffPremium alcohol ConsConstruction only if your affected based on room placement Having to sign the bill even though you're all inclusive - just a small con.Road noise.No nightly entertainment if your looking for that to be part of your holidays.
Tim Dean
From Google
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I wish there were more than five stars because Hotel Mousai and its staff is in a category all its own. I love to travel and enjoy exploring luxury hotels and resorts worldwide. I keep returning to Hotel Mousai as no other property I have been to comes close to this hotel in Puerto Vallarta. Not only is the location and physical structure stunning, but the staff exceeds all expectations again and again. My suggestion is if you love tropical vacations and want to be pampered trying Hotel Mousai is a must! It's a great destination for couples, honeymoons, groups, special occasions, or just a getaway. With only 72 suites plus one penthouse this property never feels crowded. Unlike Hawaii and some other destinations you never need to fight for a lounge. Suites are heavenly. The entire staff under the leadership of Cecilia Bustos is incredible. A special thank you to Cecilia and Food & Beverage Manager Daniel Gutierrez for making our group o f 32 feel so special. Also special thanks to concierges including Jennifer, Paulina and Alex. Floor Manager Aldo was incredible. Hostess Jennifer always made everyone feel welcome. Lastly, the butlers are always fantastic. Thank you Cesar for all you do!
Jeffrey Glaser
From Google
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Beautiful grounds and welcoming atmosphere!
From Facebook
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My husband & I love going to Hotel Mousai very relaxing getaway, that is very luxurious. We look forward to returning next year!!
From Facebook
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We arrived on the heels of a long, challenging 12 months, desperately needing to recharge our mind, bodies, and souls. We were created with first class, attentive service the entire week we were there. Carlos and I left ready to return to our crazy lives after our week of relaxation and rejuvenation. Cesar our butler addressed every detail, making sure our every need and want was taken care of. The Spa Imagine staff provided personal service. The food in each restaurant was delicious.
From Facebook
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Wonderful luxury resort by the ocean!
From Facebook
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Fabulous service. All staff were very attentive through our 11 day stay. Best breakfast at the steakhouse. Get the French toast. Best dinner as well. Fillet mignon. Thick cut as you would expect. Sushi great as well. Rooftop pool has the best service I think you will ever experience at an all inclusive. The food is top notch as well.
Andy Tarczali
From Google
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perfect service, perfect views from every balcony, spoiled in luxury,
From Facebook
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Tus place is absolutely astonishing!
From Facebook
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Beautiful rooms with beautiful views. Service was beyond exceptional. Can't wait to return!
From Facebook
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Awesome staff. Beautiful view.
From Facebook
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Amazing views, great place, very romantic with personal hot tub on deck of every suite
From Facebook
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This place is Nice and relaxing .
From Facebook
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Beautiful resort. Choice of 3 beautiful pools and the ocean. Only complaint we have is the lack of good chairs at the roof top pool. Chairs are saved for members only. We paid extra for the ultra suit and didn't see any additional perks.... go with the regular room.
From Facebook
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Great service and ambiance on the rooftop at night.
From Facebook
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Definitely a top notch 5 diamond experience. The staff is thoughtful and the details are amazing. Cant wait to go back! Worth every penny.
From Facebook
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Best Resort in Vallarta , family oriented, beach front, mountain view and top restauranta
From Facebook
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Great get awayWonderful services
From Facebook
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Wonderful resort only 10 minutes from town with an amazing staff from Emily our concierge to our butlers Jose, Carlos, Manual and Ernesto to the our favorite waiter in Blanca Blue, Angel Cobian you all made our trip such a memorable one. Would highly recommend to anyone interested in going.
From Facebook
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"Paradise"

Everything about this hotel is excellent. They went out of their way to make us happy. The food was fab, the service over the top, the view amazing. Our corner suite room was awesome and we loved the bed. I wish I would have brought some friend couples because my only complaint is there is no live music or dancing at night so we got a bit bored. We know there is plenty to do in town but it would have been cool if they had a live trio for dancing a few nights a week. Loved the sax player that went around and played with the background music in the evening at the restaurant and in the lobby. It is really a special place.
Kelly M
From Tripadvisor
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Love it amazing place people are very happy,kind and friendly
From Facebook
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The people who work here are fantastic at making guests feel they are being welcomed with open arms into their home and the most relevant part of why this place is so special. Yes the resort is RIGHT ON THE BEACH with a spectacular infinity pool overlooking la playa. And future development on this site is only going to make everyone appreciate the luxurious spaciousness of a vacation mecca on a gorgeous green jungle hillside overlooking Banderas Bay. I will tell you that the overwhelming sentiment upon leaving here is that I just want more.
From Facebook
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Beautiful resort !! The food and service were exceptional. Our pool waiter "Oscar" and waiter "Ricardo" at the steakhouse were absolutely the best !!! Also, our housekeeper "Ely" was very good and consistent with keeping our room clean and stocked with towels and nightime snacks, and last but not least our concierge "Ana" was a sweetheart and very personable !! All making our stay wonderful !! A must see, Hotel Misou rooftop lounge has a unbelievable view and atmosphere!!!To top it off, a live saxophone player serenading!!!!A++++++
From Facebook
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A great place to have a relaxing few days away
From Facebook
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Its beyond beautiful The amenities and suites are 6 * at the least. The food is excellent and the staff are simply lovely. So blessed to be here.
From Facebook
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Words cannot express how AMAZING this place is! Its not just the resort but the people that work there. This was our second year back, same time for our anniversary. The first time we had originally booked 6 days and extended 3 more this time we went all in and stayed 11 nights. Let me tell you I have never felt more relaxed and taken care of. The staff treats you like family from the moment you step in the door until the day you leave. Pedro & Daniel were an absolute treat behind the bar- we sat with them everyday to grab at least one cocktail. These two guys made our trip 10 fold!! They love what they do and you can tell. Also Victor one of the bell men remembered us from last year and it was amazing to see him as soon as we go there to welcome us back! If you are going to the lobby pool make sure to get some drinks from Angel his positive attitude made our mornings! The Steak House is out of this world!! Lamb is delicious we ate there about 6 times during our 11 night stay. The views are incredible and the food is out of this world. My boyfriend and I are bartenders so we wanted to go somewhere that wasn't crazy overflowing with people and children so we could relax this was the perfect place. Very family friendly but not to the point there kids running around (they even built a kids center). We have already set dates aside for next year (3rd years in a row). Being that both of us have very busy schedules its so hard to take a vacation and it says a lot that we want to go back again. I'm not the type to write reviews but the place deserves recognition!! keep doing what your doing!!! If you happen to end up in Puerto Vallerta this is a must go!
From Facebook
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Loved it! 5 star service all the way. Our butler Ernesto made sure we had everything we needed and took meticulous care of us. We will definitely come back!
From Facebook
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Amazing - great service- beautiful resort
From Facebook
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amazing time at Garza. the hike and kayak tour on property was a one of a kind and the food is absolutl5 amazing. sunset views you cannot beat and the spa is the best!
From Facebook
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Great Resort, Hospitality 100% and I think I found my new home!!
From Facebook
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great rooms great staff and wonderful views no matter what room you get
From Facebook
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Absolutely perfect!, the customer service is second to none!!
From Facebook
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service food location THE BEST. I consistently reccomend Mousai to everyone.
From Facebook
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Hotel Mousai is an incredible hotel. Service is second to none, location perfect and all inclusive offering leaves you wanting for nothing. Highly recommended.
From Facebook
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If youre looking for an all adult hotel, this is the place to be. Love it!!
From Facebook
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Totally the greatest hotel weve stayed at. Stayed in the penthouse. Wow, service was out of this world. The food? Omg
From Facebook
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This is one of the most sophisticated and high end hotels Ive ever stayed in my life. It totally surpassed my expectations. Room is exceptionally decorated, it has many many technological gadgets and amenities. Terrace has speakers, a hammock and a perfectly functional jacuzzi. I stayed in the room more than what I have imagined just enjoying it. Spa is impressive. The views from the upper pool are simply and honestly breathtaking!!! Restaurants are delicious. This hotel is not for everyone, just for adults and open minded. Really really recommended for special celebrations with couple.
Alex Mendez
From Google
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"Beautiful Place"

We have stayed in the 2 bedroom mountain suite and one bedroom mountain suite. The views are beautiful. The beach and pools are very nice. The personnel there are very kind and you are there guest. The restaurants have good food and room service is very nice when your tired from taking a bus into town and shopping. It is very relaxing there.
Grfanz51
From Tripadvisor
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They go out of the way to make you feel at home and comfortable, most of them!
From Facebook
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Fantastic experience at Hotel Mousai! Great staff, friendly and always willing to help. We will certainly return. We loved the rooms, pool and restaurant. Our concierge and butler, Jennifer and Jairo went above and beyond to make our stay extra special. We celebrated our 25 year anniversary and a 50th birthday. The Spa staff also had rose metals and Happy Anniversary sign for our couples massage. AMAZING time! Thank you all for making this a memorable trip well never forget.
From Facebook
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AMAZING HOTEL IN AN UNDERSTATEMENT!! It began with welcome home when we first arrived at the resort. The bell boys were there to greet us immediately. The check in front office staff was amazing. Francisco in the reservations department was amazing to work with. He was able to secure the exact suite that we wanted and beat any deals I had found online. Janine in concierge already had our dinner reservations scheduled for us (she had remembered where we loved eating and the times we like to eat). She made sure we had all of the necessary items we like in our room. Mr. Velasco (upper management)came out to greet us and welcome us back. Wow!! Before I go on I want to say that in addition to all of the amazing amenities this hotel has to offer the most important thing is the familiar faces we see every time we visit. They remember all of my children, my husband and myself and by name!A special and very important shout out to the pool/food service staff. Sergio and Alonso for making sure the pool areas are always spotless, for moving umbrellas around to block sun, making special towel animals for my kids, and for providing towels. The food/ drink servers for being on top of anything and everything, Salvador, Moises, Ricardo, Alejandro, Angel, and Juan. They were there daily running back and forth in the hot sun with a smile on their face the entire time. To Ulysis, the bartender (we refer to him as the ice man) because my kids love playing with ice and he always provides it for them with a smile on his face. He also makes amazing drinks. The capitan Alejandro at the pool service WOW!! I cannot say enough. He goes above and beyond with everything he does and his pool staff follow in his lead. When my husband wanted to try something off of the menu he had it make for him and exceeded his expectations. They have catch of the day on Fridays and Capitan Alejandro always prepared the lobster for me. He took an amazing amount of pride in his set up of the catch of the day. His teams works as a well oiled machine. The pool concierge is the best hands down! Thank you Ernesto, Erkstine, Raul, and Jafet for everything!! My children love and appreciate you all. To Capitan Alma she takes so much pride in providing an excellent breakfast experience, creating a new dish daily for our family thats off the menu. I love all of the changes to the buffet station. The service from her waiter staff was fantastic, Marco and Alonso. Thank you. To the Capitan at Bocados thank you for being so amazing and wonderfully accommodating night after night!Thank you so much to Paola in housekeeping for keeping our room spotless and providing us with extra towels. The kids club is absolutely amazing! My kids still talk about and miss Elena. Great news is that I was told they are actually getting their own facility!! I cannot wait for my next visit to see it!Last but certainly not least, one of my favorites, Maria Estella in real estate. She is the sweetest most knowledgeable person about the resort and all of Puerto Vallarta. My kids all love her as well. She noticed that my youngest didnt have a pair of sunglasses and surprised him with a pair. He still wears them daily and is only 2! The only wrong you can do at this hotel is not booking a stay here. Its amazing!! Its never goodbye, but see you soon. Love, The Galvan Family
From Facebook
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We just left the Garza Blanca with many unforgettable memories. We had a blast vacation with unbelievable hosting by all crew and members of this hotel. Many Thanks to you all and see you guys soon.
From Facebook
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