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Mexico Resorts reviews

Find out what others are saying about The Villa Group Resorts and why guests love each of our properties. We've put together a collection of reviews and testimonials from valued guests who have given first-hand accounts of their stay at our resorts in Mexico. Explore each hotel reviews to determine which best suits your vacation preferences or use them to inspire your own Mexico getaway at The Villa Group Resorts.

Mascota Jalisco Reviews

Fall in love with Mascota Jalisco, a town brimming with authentic Mexican culture and stunning views. When you listen to what guests had to say about their stay at our lakefront resort in Mascota Jalisco Mexico, you’ll find inspiration for your vacation and more.

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"Wonderful getaway with excellent service "

We had such a wonderful time, there was so much to do between kayaking, paddle boards, carriage rides, horseback riding and hiking along with the beautiful landscape along with the usual pool food and bars. We didn't have a chance to do everything. The mountain location is so beautiful and relaxing it is a great place to get away to for peace and calm. The staff was excellent, the non-english speaking staff were very very gracious and helpful to full full our every want and need. Used Google translate to help our Spanish speaking, and they were always eager to help figure out what they could do for us.Lilia, Daniel, Isaac, Alejandro, Christian, Domitila, Hector these are just a few of the whole staff we got to interact with and got to know the best and feel like we became friends with. They made our stay extra special. Leticia as general manager should be very proud. Thank you all so much for making our stay so very wonderful and we can't wait to see you all again!!!
Blavid
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Excellent Experience!"

We cannot recommend the service, food, and overall experience highly enough! From Patty at the front desk, Cesar, Rodrigo, Hilario, and all the food service crew, and Brenda was amazing. Housekeeping was very good. The whole team took good care of us and treated our three year old with Down Syndrome like a Princessa
Q4358 C Fjerryc
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Heaven on Earth Mountain Resort"

Ive visited many resorts in my life so I can say without a doubt that this resort is the closest to Heaven on Earth that I have experienced. I cannot say thank you enough to the amazing Sierra Lago staff for taking such great care of my husband and me during our stay at Sierra Lago Resort. Special thanks to Rodrigo, Hugo, Cesar, Jose, Christian, Nancy, Julie, and Juvencio for making us feel so special! The beauty of this secret hideaway is simply breathtaking. So many things to do We enjoyed walking and riding bikes around the serene lake. We went horseback riding on the lush trails with our wonderful guide Jose. We enjoyed hiking up to an amazing view of the Sierra Madre Mountains. We cant say enough about the delicious food from the breakfast all the way to the dinner. And after a day of being active, we relaxed in our warm and cozy cabana. Our room was perfect from the large comfy bed, amazing shower, large jetted bathtub, gas fireplace, to the awesome view of the lake. We will be back for another visit, that is certain!Thank you, Sierra Lago Resort and Spa!
Kellyg W58 Sg
From Tripadvisor
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"Magnificently Breathtaking Location, Beautiful Resort with Wonderful People"

Couldn't be happier with our choice to visit Sierra Lago, as we traveled from Guadalajara to Puerto Vallarta. From the cabana amenities, to the meals, to the beautiful lake and surroundings, the restaurants and the horseback ride...Sierra Lago was everything we hoped for and more.All of the staff made us feel at home. Rodrigo, Hugo, Ceasar and many more restaurant staff, Javier (2...securiy and bartender), Jose (stables), Nancy and Julie. Everyone we came in contact with helped make our stay memorable. My wife is already planning our next trip back.Thank you for making our stay a beautiful memory.
Michaels A6230 Bp
From Tripadvisor
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Magical place in pine woods! Wonderful climate, picturesque landscape, lake, everything super beautiful and created for deep relaxation!Very cosy and comfortable cabins with fireplace, bathtub and excellent bed.In Sierra lago is perfect service and very helpful staff, ready to solve any problemFood is another beautiful story) 3 meals a day, all inclusive, what can be better for lazy weekend?)Thanks Sierra lago for our great honeymoon! We will be back!
Irina Guerrero
From Google
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Spent the week with the love of my life, everything was perfect. Waking up to the lake view in a rustic room, romantic walks around the lake, sitting in front of the firepit after dinner. Loved our room, loved the bathtub in the middle of the room, the balcony, and the service. Foods were great, hotel standard, with good varieties. Will definitely come back for years to come.
Felicia Poulden
From Google
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"It was PERFECT!"

My family and I stayed at Sierra Lago for three wonderful days. Everything from our arrival to departure was perfect. The staff was very professional, pleasant, helpful and always had a smile. Our cabin was comfortably amazing and the turn down service was a nice surprise. We enjoyed the peace and serenity of the environment as there are beautiful flowers and picturesque landscaping throughout the resort. We enjoyed horseback riding, kayaking, paddle boats and swimming in the pool. Did I forget to mention the food? The menus had a good variety and we were quite pleased with every dish we ordered. What a stress free way to spend some much needed time away. Thank you Sierra Lago! We will be back!
Daydream49525668931
From Tripadvisor
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One of the most beautiful places which I am visited in my life.Believe me I see a lot.Dont put attention on the bed reviews,checked all and all unreasonable.Accommodation,food,service-no one complaint.Meat and fish quality-amazing (probably from local suppliers)You have what to do!Stayed 3 days and can stay longer.Horses,fishing,kayaking,steam room,massage,tennis,pool,snooker and mach more.NO EXTRA CHARGES (except massage)Left morning early.The stuff prepared breakfast to go!Extremely nice.If you drive yourself be careful.Road up to the mountain required experience.No low clearance vehicles!!!
Trans Moving
From Google
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Beautiful spot but dont forget anything behind, you wont get it back."

Beautiful location. Landscaping is incredible. The room we stayed in (capulan) was tastefully decorated, clean and very comfortable. Down side is its freezing cold in the rooms. We had to ask for the pilot light to be lit in the fireplace and they turned the pilot light off from the outside first thing in the morning! Service was great, food and drinks not so much. The bartenders didnt know how to make cocktails. And it was difficult to find someone to serve you a drink when you wanted one. Last but not least, I left a brand new pair of shoes in the room but the hotel will not return my calls or emails about it. Strange things for a nice resort. I would expect better customer service for the price
Philandmichelle
From Tripadvisor
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Where should I start?A unique environment that high up the mountain you don't expect that variety of flora and fauna. All fed by a mountain lake.A nice heated swimming pool. Lovely cabanas hidden in nature. Not fancy but still a luxury version from the ordinary cabanas you'll find in México. Decent beds. Very important to me.Just a very unique place to relax.
Feri Ascencion
From Google
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"Amazing setting, disappointing eats"

After an enduring drive up semi off-road into the mountains the reward of the most spectacular dream-like surreal fairytale location is absolutely amazing. Everything about this place makes me want to return and stay many more nights but... the food offering is not up to the task, below average at best, frozen-reheated-microwaved style eatery is an enormous disappointment considering how spectacular everything else is. The service is good, it just feels like no one with a culinary inclination has ever directed the kitchens. The contrast is disappointing.
Saveursmx
From Tripadvisor
Default avatar 2020 5

"Excellent Get-A-Way!"

This April (2021) we visited Sierra Lago for at least our 6th time. Clearly we are fans. The photos don't lie and might actually not do the property justice. We go for the quiet and good food. It's all inclusive as once you arrive you are there for the duration. You are an hour away from the closest town which is the point of Sierra Lago. The resort continues to upgrade both the cabins, public spaces and the quality of the food. The staff is long-term and experienced...everything is a "yes" at Sierra Lago. We walk a lot, read a lot and eat a lot!
422gostan
From Tripadvisor
Sldqsjo5

Wow. We were basically day tripping from Sayulita and saw the signs for this place and were headed there for a meal (Mascota? not so much to recommend it). That was some drive out there on a cobblestone road. Did it in a two wheel drive economy (but don't tell Thrifty -was a bit tetchy at times).
So we roll up to this place and we find a fully manicured lake with horse cart path around the whole thing. The entire scene was incredible. Individual cabanos overlooking the lake, private balconies, a four poster jacuzzi in my room? I was pretty sure I was going to spot a unicorn coming out of the woods. That place was filled with honeymooners, I think we may have been the only English speakers there. Good sign.
So I live in HI, and this resort would have been like $700 night, was just over $200, pretty stunning in and of itself and surprise, that was the actual price they charged! Not plus this take and plus this fee, etc. The food was fantastic in the restaurants, limited menu so we got to try most of it.
Free bikes, kayaks, paddleboard, fishing poles (we caught 13 small base, fun), nature walk guides. There was a game room with pool table, TV bar, poker table.
On the other side of the lake an open air chapel that you could have a wedding with 300 guests at. Stunning. Another building that could host a reception. Read another review here that complained about a two night stay and wedding for $600? Clearly, they didn't go, but frankly, their dumb. What an outstanding value that would have been. If you are looking for one of a kind destination wedding this place would be fantastic. Took us about 3 hours to get there from Sayulita, tourist pace. Pretty cool drive out too.
Definitely off the beaten path for Americans. I kinda like ti that way, you probably shouldn't go. :)

Island Divers Hawaii
From Tripadvisor
Lmhryedm

If you love nature, Sierra Lago is for you! You won't be hearing any traffic or noise here. In fact, the only thing you'll be listening is to birds chirping, because up here is all nature! The cabins are rustic and cozy, the food is very good and lots of activities to do such as paddle boating, kayaking, tennis, horse back riding around the lake, hang out in the pool or play room etc. This is a super special retreat for those seeking peace and quiet.

 

Sophia M
From Tripadvisor
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This resort on a high mountain lake is naturally beautiful and the way it has been developed and maintained only adds to its attractiveness. There are water sports, horse back riding, hiking, fishing, swimming, and pampering. . . but the best part is the quiet serenity of the entire area. Getting there on the one-lane cobblestone "road" is not for the faint of heart. Our only disappointment was the caliber of the restaurant food...the atmosphere was wonderful but the food was expensive and not up to the rest of the resort. Almost no English is spoken by the staff.

Camp Dw
From Tripadvisor
Xm02ekzx

We live in Puerto Vallarta. We were given a one night stay at Sierra Lago resort as a gift. We are lucky, we have really nice friends that happen to be GREAT gift givers. We were clueless about this part of Mexico. We'd been to San Sebastian, and, although it was pretty and a pleasant change of scene from PV, overall it was a giant snore for us. So, when we got the gift certificate to Sierra Lago, it was nice, but we weren't expecting much. Boy, were we ever wrong! The drive up is an experience in itself. I'd recommend a 4 wheel drive. It's not "necessary", but, it's not a bad idea. The resort is owned and managed by the same group that has Garza Blanca, here in PV. A class act. It is absolutely STUNNING! We really felt like we were in the Alps. It is a manicured alpine garden with casitas spread out overlooking the pristine lake. Each casita has a king bed, terrace, jacuzzi and fireplace. There are 2 restaurants (one for breakfast and lunch, one for dinner and drinks). There are all kinds of activities, horseback riding, a carriage ride, paddle boats and paddle boards, tennis, hiking, swimming, fishing, and RELAXING! At night they have bonfires, karaoke,and star gazing. I think we were the only Gringos there. It's mainly wealthy Mexicans from Guadalajara. It took us a little over 2 hours to drive up (it WASN'T straight up...trust me!) and due east of PV. The food is good, the restaurant service was spotty, but, who cares? It's a slice of Heaven in Mexico! We are taking friends and going back for Christmas day and night. I can't imagine they won't be just as blown away as we were! Rosy, the GM, is the only one that really speaks English. She is a DOLL! THANK YOU Rosy! I'd recommend you ask her ALL ABOUT the day and evening activities...otherwise, you'll miss out.

 

Robert B
From Tripadvisor
Wmmpnpbe

I live in Puerto Vallarta and this is the exact location a beach worshiper needs to getaway from it all. The cabins are stunning, the lake is gorgeous and all the activities are so much fun and add to the ambiance of being in the mountains. The staff are incredible, the food delicious and the views are breathtaking. I thank Cupocity.com for helping me find this treasure in the mountains of Mascota.

 

Mexican Fanatic100
From Tripadvisor
72dirho4

What a beautiful place to visit! Peaceful and relaxing! We stayed in Sierra Lago for one night in April. The weather was perfect! We didn't do all inclusive. Dinner was fantastic - spent about MX $1000 for four people ( steak, two chicken dinners and fish staffed with seafood!)
Breakfast was OK.
Bikes and paddle boats are included, and we had a blast! Next day we went horse riding ( not included, but very affordable).
Most of the staff doesn't speak English, but we didn't have problems.
The grounds are beautifully maintained and a lot of art sculptures. Very quiet and peaceful. We were there Monday and Tuesday and just a few other people were in the resort.
It is not far from Puerto Vallarta - about three hours drive.
I would go there again. Very romantic place for a couple.

Venture263788
From Tripadvisor
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We had an opportunity to get away from Puerto Vallarta for a quiet, tranquil weekend. Enjoyed the drive up from PV. Fascinated by the changing scenery and the ever-expanding views of Mascota's valley setting as we made our way up the winding road over the rim of the crater.

Although neither of us are native speakers, we had fun puzzling over the choices on the menu (went all-inclusive). Although food choices were limited and 'simple country fare' it was very, very good. And the service was excellent.

Our little cabin overlooking the lake was small and cozy. We thrilled at watching the night star show, and soaked in the absolute quiet and clean air, listening only to the sounds of nature at night.

What could have been a forty minute walk around the paved path along the lake turned into a four-hour plus adventure seeing and photographing many plants, birds and flowers. Each day on our walk we saw something new to appreciate.

The many different types of flora and fauna living in the micro-environments of the volcanic crater setting of this resort give rise to fascination and wonder.

We really enjoyed our stay, and hope to return again, perhaps in the spring of the year, next time.

Band Jin Ak
From Tripadvisor
Cqcyfmbl

We found this place by accident a few years back. Just made our second trip. This time we took advantage of the all inclusive package. Surprise again, all drinks were included, full bar, mexican beers and wines. We were a little nervous as some of the review suggested that the food had gone downhill. Maybe they hit a bad day but our experience was fantastic, maybe even better than the first time. Selection is limited, but at least on choice in most categories. I have mixed feeling about reviewing this place with 5 stars again because I really like that there is not any Americans in the place, so if you are an American you really shouldn't go....

Thank god it is hard to get to, 3 hours drive from Puerto Vallarta, 4 wheel drive for the last 16km is recommended, but we did it without (bottomed out a few times).

My only suggestion to management is ceiling fans to make a summer trip a little more comfortable at night.

 

Island Divers Hawaii
From Tripadvisor
Acbg2boq

Our experience went on both ways:
1.- Getting there, we drove form Guadalajara to Mascota safe road with nice views took us around 3 hours, once in Mascota follow the signs there is a 20 minutes of a road with tire footprints passing along small communities and some farms, then will take you 25 minutes driving uphill on a one way road, following the signals, we did not feel insecure at any time; but in some moment my wife ask me where are we going??
Note: the road is not convenient for sport cars is more for SUVs or so, even with a sedan you can go through but driving slowly and carefully.

2.- once we get to the gate everything changes ,very polite security guard receive us, ask us for your last name and invite us to enter to the property, once there you continue driving until get to the reception building, meantime we saw some of the cabins, the lake and some of the recreational areas, at reception they had everything ready and prepared, all the cabins have name of trees or flower plants, in our case we were installed at the Fresno (ash tree ) cabin, quite comfortable king size bed, shower and bath tub inside the room, as well chimney with TV there, I shall mention there is no phone signal there, the room has WiFi but with limited broadband, at the main places as restaurants the broadband is a lot better.
The place is all inclusive not fancy but good enough breakfast from 8:00 to 11:00 am, Lunch from 14:30 to 17:00 pm, and dinner from 20:00 to 23:00 pm; meantime bar opens at the tempered water swimming pull from 12:00 to 17:00 at the Terrace (Main Restaurant ) from 14:00 to 23:00 pm, and at the game cabin (place with poll table, bar, and different games to play) from 17:00 to 23:00 pm.
All the cabins have lake view and the hills surrounding it, later we learn it was a volcanic crater but now if gorgeous, and very relax place to be, there are bikes, horses to ride through the road which goes around the lake good for runners (3 kilometres length ) you can take the boats, Kayaks or paddle board, they ask you to wear a life saver vest, due the low temperatures on the lake they do not recommend you to swim there.

Meals well served with local town taste, but well presented, the waitress are very eager and willing to attend your needs, the spa well equipped and not so expensive 80 minutes hot rocks massage cost around 65 usd.
And down to 40 USD depending on your preferences, they have a couple of external hot tub Jacuzzi which are great.

Finally we stay there three days/two nights and enjoy the place our company and all the services offered, certainly without a hesitation I will be back but looking to stay at least three nights the next time.

Luisvaltierrag
From Tripadvisor
Xwahjjgs

I went to this place with my family las week, which is the so called "Semana Santa" a kind of religious celebration, and it was much more better than I expected. The shacks are comfortable (no AC needed) the facilities are in great shape and the atmosphere of the location is just saying "relax", what an amazing place. You can have a 30 mins horse ride, go fishing in the natural lake, do some biking (although it is better to bring your own bike, the ones in the hotel are not in very good shape) and just chill in the games room. There is only one thing I would point out, the road to get to the place is not the best, if you can take a SUV or pick up truck, it will be much better. This is not stated in the web page of the resort. Also, maybe a simple training to the person in charge of the telescope would help to enhance the experience. Out of this, everything else is amazing. We got the all inclusive package, and food, drinks, activities are just as good as you could expect. Bit pricey, but in my opinion, it really worth it. Good thing they have WiFi because there is not cell phone reception.

 

Armando Esquivel
From Tripadvisor
6uqm9bxj

Great place to spend some quite time. Beautiful nature, good food , horse back ridding, lake. Cabañas are nicely equiped. Bathtub is great. Little bit hard to get there but worth it. Will definitely come back.

Igor S
From Tripadvisor
Iisn6s21

We had an excellent weekend at Sierra Lago! The staff were all very helpful and friendly, the beds were comfortable, and the amenities were great. We enjoyed bike rides around the lake, checking out the horses, swimming, hot tubbing, hikes, walks, kayaks, games, and just generally enjoyed the quiet too! This is a wonderful place if you want to slow down and be taken care of.

As a family with young children, our only adjustment was really trying to make it to bed time with that late of a lunch and dinner. We knew ahead of time, though, and made the most of it. The food was excellent a couple meals and "just good" the others. I think the small menu would get boring if you stay more than 2-3 nights, and the "kids menu" is bland without really any fruit or vegetable options. It was a bit tricky to get enough potable water in our cabin, but, again, you can just plan ahead. Those were the negatives we experienced.

Like everyone says, the drive is slow and rough for the last 8km, with the 10km before that slow but not as bumpy or turny. But it's an adventure! And it feels really nice to know you are actually "getting away." Again, just know ahead of time and make the most of it. We saw plenty of low-clearance vehicles in the parking lot but were happy to be driving our small SUV.

We would highly recommend staying here a few days and nights either as a family or as a couple, hey, alone would be very lovely too.

Kate H
From Tripadvisor
Tagoco12

"Magical Place"

We had the chance to go as a family, It was an amazing vacation... kids loved horse back riding, the pool is so gorgeous. The lake, to paddle and kayak its so peaceful and beautiful. Really feels magical. We stayed at Casa Lago; it has a private jacuzzi, kitchen, fire-pit. The master bedroom has a steam shower. The kids where having a blast, nature walks are a must.
Tanpvr
From Tripadvisor
Photo

So far, really nice. Last part is better with a SUV or crossover, the road has a few irregular parts.
Bolul Rivera
From Google
C9f6d5b2 6ba2 47ca aa36 37da98420372

Great get away to free your mind. Very calm atmosphere
From Facebook
K8leonard

"beautiful, quiet, peaceful"

We had an excellent weekend at Sierra Lago! The staff were all very helpful and friendly, the beds were comfortable, and the amenities were great. We enjoyed bike rides around the lake, checking out the horses, swimming, hot tubbing, hikes, walks, kayaks, games, and just generally enjoyed the quiet too! This is a wonderful place if you want to slow down and be taken care of. As a family with young children, our only adjustment was really trying to make it to bed time with that late of a lunch and dinner. We knew ahead of time, though, and made the most of it. The food was excellent a couple meals and "just good" the others. I think the small menu would get boring if you stay more than 2-3 nights, and the "kids menu" is bland without really any fruit or vegetable options. It was a bit tricky to get enough potable water in our cabin, but, again, you can just plan ahead. Those were the negatives we experienced. Like everyone says, the drive is slow and rough for the last 8km, with the 10km before that slow but not as bumpy or turny. But it's an adventure! And it feels really nice to know you are actually "getting away." Again, just know ahead of time and make the most of it. We saw plenty of low-clearance vehicles in the parking lot but were happy to be driving our small SUV. We would highly recommend staying here a few days and nights either as a family or as a couple, hey, alone would be very lovely too.
Kate H
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

Really beautiful place, all there is super clean and the workers are really nice
From Facebook
C9f6d5b2 6ba2 47ca aa36 37da98420372

Loveit
Renata Po
From Google
Photo

Amazing place. Amazing food. Amazing service. Wow.
Edward Parker
From Google
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Lovely place. Be prepared for a rough drive to get there and bring your own snacks for in between meals .
Karena Dacker
From Google
Default avatar 2020 21

"Nice Place"

Great place to spend some quite time. Beautiful nature, good food , horse back ridding, lake. Cabaas are nicely equiped. Bathtub is great. Little bit hard to get there but worth it. Will definitely come back.
Igor S
From Tripadvisor
Default avatar 2020 26

"Incredible place, great service, excellent for relaxing and disconnect from world."

I went to this place with my family las week, which is the so called "Semana Santa" a kind of religious celebration, and it was much more better than I expected. The shacks are comfortable (no AC needed) the facilities are in great shape and the atmosphere of the location is just saying "relax", what an amazing place. You can have a 30 mins horse ride, go fishing in the natural lake, do some biking (although it is better to bring your own bike, the ones in the hotel are not in very good shape) and just chill in the games room. There is only one thing I would point out, the road to get to the place is not the best, if you can take a SUV or pick up truck, it will be much better. This is not stated in the web page of the resort. Also, maybe a simple training to the person in charge of the telescope would help to enhance the experience. Out of this, everything else is amazing. We got the all inclusive package, and food, drinks, activities are just as good as you could expect. Bit pricey, but in my opinion, it really worth it. Good thing they have WiFi because there is not cell phone reception.
Armando Esquivel
From Tripadvisor
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It was an awesome experience. Very attentive staff. It's still in development, so it may lack some stuff. It's all inclusive, but there is no food besides breakfast, meal and dinner. Food is really good. It is a long way from the nearest town (about 18km), and it is not fully paved. But the hassle is worth it. I fully recommend this hotel despite its flaws.
Juan Pablo Ramírez
From Google
Default avatar 2020 6

"Beautiful spot, if you know what to expect"

First of all, we were here on our honeymoon and it was recommended to us by the concierge at the PV Four Seasons. We told him we wanted to get away from the tourists and off the beaten path. Sierra Lago did not disappoint in that regard - it was a beautiful setting, the cabins were clean and comfortable, and the all-inclusive aspect (which included food, drinks, and tip.) The food was solid quality, and abundant.There are a few things to know before making the trip, though. First, the road up the mountain to the resort is made of rocks (not gravel) and it took us 45 minutes to travel the 13kms. This may be fine in a SUV but it was very stressful in our rented sedan and we had to be careful not to bottom out. Secondly, there were a ton of mosquitos to bring plenty of repellent. Finally, the activities are pretty limited, in the sense that not everything is available when you want it to be. We loved the horseback riding into the mountains. However, for example, when we checked in, we were informed that all the spa appointments for the next couple days were already booked (which is unfortunate at a Resort and Spa). Also, the game room is only open for a few hours in the evening and closes at 9:30 (or earlier.) I thought it felt like Kellerman's from Dirty Dancing, not an actual resort. Not a bad thing, just an adjustment of expectations.
Rolo Rolo
From Tripadvisor
Avatar066

"Wedding Aniversary"

Our experience went on both ways:1.- Getting there, we drove form Guadalajara to Mascota safe road with nice views took us around 3 hours, once in Mascota follow the signs there is a 20 minutes of a road with tire footprints passing along small communities and some farms, then will take you 25 minutes driving uphill on a one way road, following the signals, we did not feel insecure at any time; but in some moment my wife ask me where are we going??Note: the road is not convenient for sport cars is more for SUVs or so, even with a sedan you can go through but driving slowly and carefully.2.- once we get to the gate everything changes ,very polite security guard receive us, ask us for your last name and invite us to enter to the property, once there you continue driving until get to the reception building, meantime we saw some of the cabins, the lake and some of the recreational areas, at reception they had everything ready and prepared, all the cabins have name of trees or flower plants, in our case we were installed at the Fresno (ash tree ) cabin, quite comfortable king size bed, shower and bath tub inside the room, as well chimney with TV there, I shall mention there is no phone signal there, the room has WiFi but with limited broadband, at the main places as restaurants the broadband is a lot better.The place is all inclusive not fancy but good enough breakfast from 8:00 to 11:00 am, Lunch from 14:30 to 17:00 pm, and dinner from 20:00 to 23:00 pm; meantime bar opens at the tempered water swimming pull from 12:00 to 17:00 at the Terrace (Main Restaurant ) from 14:00 to 23:00 pm, and at the game cabin (place with poll table, bar, and different games to play) from 17:00 to 23:00 pm.All the cabins have lake view and the hills surrounding it, later we learn it was a volcanic crater but now if gorgeous, and very relax place to be, there are bikes, horses to ride through the road which goes around the lake good for runners (3 kilometres length ) you can take the boats, Kayaks or paddle board, they ask you to wear a life saver vest, due the low temperatures on the lake they do not recommend you to swim there.Meals well served with local town taste, but well presented, the waitress are very eager and willing to attend your needs, the spa well equipped and not so expensive 80 minutes hot rocks massage cost around 65 usd.And down to 40 USD depending on your preferences, they have a couple of external hot tub Jacuzzi which are great.Finally we stay there three days/two nights and enjoy the place our company and all the services offered, certainly without a hesitation I will be back but looking to stay at least three nights the next time.
Luisvaltierrag
From Tripadvisor
Islanddivershawaii

"Second trip"

We found this place by accident a few years back. Just made our second trip. This time we took advantage of the all inclusive package. Surprise again, all drinks were included, full bar, mexican beers and wines. We were a little nervous as some of the review suggested that the food had gone downhill. Maybe they hit a bad day but our experience was fantastic, maybe even better than the first time. Selection is limited, but at least on choice in most categories. I have mixed feeling about reviewing this place with 5 stars again because I really like that there is not any Americans in the place, so if you are an American you really shouldn't go....Thank god it is hard to get to, 3 hours drive from Puerto Vallarta, 4 wheel drive for the last 16km is recommended, but we did it without (bottomed out a few times). My only suggestion to management is ceiling fans to make a summer trip a little more comfortable at night.
Island Divers Hawaii
From Tripadvisor
Default avatar 2020 19

"Superb relaxation, tranquility, quiet."

We had an opportunity to get away from Puerto Vallarta for a quiet, tranquil weekend. Enjoyed the drive up from PV. Fascinated by the changing scenery and the ever-expanding views of Mascota's valley setting as we made our way up the winding road over the rim of the crater.Although neither of us are native speakers, we had fun puzzling over the choices on the menu (went all-inclusive). Although food choices were limited and 'simple country fare' it was very, very good. And the service was excellent.Our little cabin overlooking the lake was small and cozy. We thrilled at watching the night star show, and soaked in the absolute quiet and clean air, listening only to the sounds of nature at night.What could have been a forty minute walk around the paved path along the lake turned into a four-hour plus adventure seeing and photographing many plants, birds and flowers. Each day on our walk we saw something new to appreciate. The many different types of flora and fauna living in the micro-environments of the volcanic crater setting of this resort give rise to fascination and wonder.We really enjoyed our stay, and hope to return again, perhaps in the spring of the year, next time.
Band Jin Ak
From Tripadvisor
Default avatar 2020 5

"Peace and Tranquility"

This was our 3rd year visiting Sierra Lago, always in April spending between 3 & 4 days. As the previous reviews noted the weakest link at this resort was the food and I agreed. Very happy to report that this has been addressed. Breakfast, lunch and dinner have greatly improved, both in quality and sophistication. The service was sincere and helpful including the reception which had been noted in previous reviews as a challenge. We were greeted with a smile and helpfulness. The grounds and overall mountain environment is the special draw for this resort. It is a place to relax and listen to the "quiet". Yes, the road to get there is a challenge, but that is why it's a special location. Johnathon (server), Patty (reception) Fernado (housekeeping) and Issac (kitchen) helped make the trip great.
422gostan
From Tripadvisor
Default avatar 2020 61

"Overall a 4.........but"

The place is stunning. The suites...Great! The staff great! Still here; and after 2 meals I give the lunch a 3.5 and the breakfast a 2 based on the sides being cold. We look forward to dinner. Reception is ok but had hoped to have an easier time communicating as our Spanish is poor. The resort website should state that there is almost nothing for those who are mobility impaired and there should be explicit statements to this effect. And I would suggest they offer helicopter service as an option; We feared for our life for many kilometers an this logging road on top of the mountains. We would pay mucho for helicopter service.
Susansj1948
From Tripadvisor
Default avatar 2020 59

"Peace and tranquility"

What a beautiful place to visit! Peaceful and relaxing! We stayed in Sierra Lago for one night in April. The weather was perfect! We didn't do all inclusive. Dinner was fantastic - spent about MX $1000 for four people ( steak, two chicken dinners and fish staffed with seafood!) Breakfast was OK. Bikes and paddle boats are included, and we had a blast! Next day we went horse riding ( not included, but very affordable). Most of the staff doesn't speak English, but we didn't have problems.The grounds are beautifully maintained and a lot of art sculptures. Very quiet and peaceful. We were there Monday and Tuesday and just a few other people were in the resort.It is not far from Puerto Vallarta - about three hours drive. I would go there again. Very romantic place for a couple.
Venture263788
From Tripadvisor
Mexican fanatic100

"Mexican Magic"

I live in Puerto Vallarta and this is the exact location a beach worshiper needs to getaway from it all. The cabins are stunning, the lake is gorgeous and all the activities are so much fun and add to the ambiance of being in the mountains. The staff are incredible, the food delicious and the views are breathtaking. I thank Cupocity.com for helping me find this treasure in the mountains of Mascota.
Mexican Fanatic100
From Tripadvisor
Robert b

"The "Alps" in Mexico"

We live in Puerto Vallarta. We were given a one night stay at Sierra Lago resort as a gift. We are lucky, we have really nice friends that happen to be GREAT gift givers. We were clueless about this part of Mexico. We'd been to San Sebastian, and, although it was pretty and a pleasant change of scene from PV, overall it was a giant snore for us. So, when we got the gift certificate to Sierra Lago, it was nice, but we weren't expecting much. Boy, were we ever wrong! The drive up is an experience in itself. I'd recommend a 4 wheel drive. It's not "necessary", but, it's not a bad idea. The resort is owned and managed by the same group that has Garza Blanca, here in PV. A class act. It is absolutely STUNNING! We really felt like we were in the Alps. It is a manicured alpine garden with casitas spread out overlooking the pristine lake. Each casita has a king bed, terrace, jacuzzi and fireplace. There are 2 restaurants (one for breakfast and lunch, one for dinner and drinks). There are all kinds of activities, horseback riding, a carriage ride, paddle boats and paddle boards, tennis, hiking, swimming, fishing, and RELAXING! At night they have bonfires, karaoke,and star gazing. I think we were the only Gringos there. It's mainly wealthy Mexicans from Guadalajara. It took us a little over 2 hours to drive up (it WASN'T straight up...trust me!) and due east of PV. The food is good, the restaurant service was spotty, but, who cares? It's a slice of Heaven in Mexico! We are taking friends and going back for Christmas day and night. I can't imagine they won't be just as blown away as we were! Rosy, the GM, is the only one that really speaks English. She is a DOLL! THANK YOU Rosy! I'd recommend you ask her ALL ABOUT the day and evening activities...otherwise, you'll miss out.
Faubourg2425
From Tripadvisor
Islanddivershawaii

"Incredible suprise"

Wow. We were basically day tripping from Sayulita and saw the signs for this place and were headed there for a meal (Mascota? not so much to recommend it). That was some drive out there on a cobblestone road. Did it in a two wheel drive economy (but don't tell Thrifty -was a bit tetchy at times). So we roll up to this place and we find a fully manicured lake with horse cart path around the whole thing. The entire scene was incredible. Individual cabanos overlooking the lake, private balconies, a four poster jacuzzi in my room? I was pretty sure I was going to spot a unicorn coming out of the woods. That place was filled with honeymooners, I think we may have been the only English speakers there. Good sign. So I live in HI, and this resort would have been like $700 night, was just over $200, pretty stunning in and of itself and surprise, that was the actual price they charged! Not plus this take and plus this fee, etc. The food was fantastic in the restaurants, limited menu so we got to try most of it. Free bikes, kayaks, paddleboard, fishing poles (we caught 13 small base, fun), nature walk guides. There was a game room with pool table, TV bar, poker table.On the other side of the lake an open air chapel that you could have a wedding with 300 guests at. Stunning. Another building that could host a reception. Read another review here that complained about a two night stay and wedding for $600? Clearly, they didn't go, but frankly, their dumb. What an outstanding value that would have been. If you are looking for one of a kind destination wedding this place would be fantastic. Took us about 3 hours to get there from Sayulita, tourist pace. Pretty cool drive out too. Definitely off the beaten path for Americans. I kinda like ti that way, you probably shouldn't go. :)
Island Divers Hawaii
From Tripadvisor
Default avatar 2020 46

"Breath of fresh air"

We were visiting Puerto Vallarta and decided to take a trip to Mascota. The hotel is actually about 14km from downtown Mascota. Be preperad for treacherous road...one lane all the way to the top. It is recommended a 4X4. However, any car can get there. It takes about 40 minutes drive to cover the 15/17 kms.The grounds of the property is immaculate. Lots of fruit trees, apple and peaches. The hotel is right on the lake and you can walk, bicycle or take the horse carriage for a spin, about 3.4kms around the lake. They provide kayaks pedal boats and paddle boards. Beautiful horses, about 25 of them, to choose from if you are in a mood for horse back riding. Beautiful swimming pool, two jacuzzis, sauna....and lots of nature. If you are looking for peace, peace and peace....this is the place. Wi-fi is available for $130 pesos per 24 hours per equipment. If you have two phones, do the math. If I were to choose a cabin, I would pick Flor de Manzana. It has less steps and a great lake view. Heads up...lots of steps. If you have a problem walking, this is not for you. The cabins are nice but in need of a few changes. Heavier curtains or shutters to block the morning light, the bathroom is basic, with a shower toilet and sink. There is also a large jacuzzi in the middle of the room....kind of odd place to have it. Furniture, a bit uncomfortable. If I were the owners, I would put some more emphasis and do a re-do the entire suite(s)...but don;t take me wrong, it is not bad....just there is room for improvements. If you stay over 3 nights, you will be bored with the menu. There are no other alternatives for dinner. Once you are in the hotel, you will not want to drive to Mascota for dinner or lunch. The food was good but not many options. Service is kind of slow but...who is the hurry!!! If you take the full package, I'd suggest to bring wine, champagne and something to snack on, such as a foie gras, smoked salmon...etc... If you prefer more privacy, I'd suggested to go during the weekdays.
Criticadvisor
From Tripadvisor
Default avatar 2020 44

"Stunning"

This resort on a high mountain lake is naturally beautiful and the way it has been developed and maintained only adds to its attractiveness. There are water sports, horse back riding, hiking, fishing, swimming, and pampering. . . but the best part is the quiet serenity of the entire area. Getting there on the one-lane cobblestone "road" is not for the faint of heart. Our only disappointment was the caliber of the restaurant food...the atmosphere was wonderful but the food was expensive and not up to the rest of the resort. Almost no English is spoken by the staff.
Camp Dw
From Tripadvisor
Sophiita

"Nature's paradise!"

If you love nature, Sierra Lago is for you! You won't be hearing any traffic or noise here. In fact, the only thing you'll be listening is to birds chirping, because up here is all nature! The cabins are rustic and cozy, the food is very good and lots of activities to do such as paddle boating, kayaking, tennis, horse back riding around the lake, hang out in the pool or play room etc. This is a super special retreat for those seeking peace and quiet.
659sophiam
From Tripadvisor
Cube special

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