Mexico Resorts reviews

There are options for everyone here. We loved our service with Enrique. He was sweet and attentive to our needs. Very unique options and great portions. All of the food and desserts were absolutely delicious.

Absolutely amazing experience at Dao. Gustavo was our waiter and he took such great care of us. Offered us suggestions, took out time to serve us, and checked in several times to make sure we were having the best experience. He also explained all of our dishes in great detail. He even brought us a special cake since it was our last night. Thanks Gustavo for making our dinner the best it could possibly be!!!

Dao was phenomenal!!! The food was inventive and delicious- the menu was extensive and the presentation was exquisite. The service exceeded expectations- especially our server, Gustavo (Gus). A beautiful experience from start to finish and we highly recommend!

The food and services were both very good. Our waiter Enrique was very attentive amd friendly. The reason that I did not give 5 stars cause it was a chaos making reservations. I was not able to make online reservations 2 weeks ahead either because of system issue or they were fully booked. I called the hotel from the States and spoke with someone at Hiroshi to make reservation and was told I was all set. Today I called ahead to ask if I could delay my reservation from 7 to 8pm and was told I could do 8:15pm which was not a problem and I appreciated them being flexible. Once I got there at 8:15pm, it seemd like they did not find my name or room number on their list and they went ahead and put us at sushi bar without asking. We sat there for a while without drinks or menu to look at until our waiter Enrique came and asked if we'd like to switch to the table. We appreciated his top notch services and the great food, the reservation on the other hand need some training and improvement.

One of the best Cancun resorts I've been to. The people are so friendly and the quality food made me so happy. It was the best family trip in being so clean. It is the best resort that I can actively recommend to my friends.

Enrique made our dinner experience more than perfect. His friendly service allowed us to enjoy a delicious dinner. He was very attentive and worked the extra mile to make a dinner perfect. The Hiroshi restaurant exceed our expectations.

Amazing resort, great steak restaurantWe just have visited Garza for a family vacation and it was AWESOME, all staff were friendly, the food was great and the pools OMG. Special kudos to the steak team , that special desert have been so delicious. Only concern will be that the Beach wasnt that cristal clear, but the rest was a great stay, definitely Ill come back again!

During our stay, we were assigned 2 floor butlers: Fernando and Enrique. Their service was impeccable. Every morning and every evening they would contact us. Often they would walk around the resort looking for us to have a face to face and engage in conversation. We really appreciated being so cared for.

We ate at Dao at the rooftop with the family and it was fantastic. Food was delicious and spicy. Favorite were the Panang noodles and king Pao chicken. Decor was gorgeous. Service was excellent by Tomas. The icing on the cake literally was the fire show cheesecake and the chef did a show where he made noodles by hand !

We had an amazing experience. Mario really stuck out with his hospitality and great communication to get us all set up and ready with what we needed. He really went above and beyond to make our stay great.

I had an overall great experience at this hotel. Staff was great. The outdoor activities were so much fun. I had a great experience learning how to paddle board and loved it! Alvin taught my brother and I he also showed my mom how to kayak. Overall great experience.

Our group of three couples rented a 3 BR loft residence with the all-inclusive plan and it was perfect. We really enjoyed the extra touches: attentive butlers, twice-a-day maid service, nightly chocolates, use of the VIP pool. The food at all of the restaurants (we ate at both the Villa del Palmar and Garza Blanca venues) was superb and much better than I would have expected for an all-inclusive plan. My husband and I were celebrating our anniversary and we enjoyed beautiful custom dessert surprises. Our friends treated us to an indulgent couples massage at the spa and our experience was amazing, so many extra touches to make it memorable. We were so glad we went top of the line and it was still very affordable. Thank you to all of the wonderful staff of Villa del Palmar for providing us with a fantastic vacation! Already talking about our next visit!

Such a beautiful vacation. Felt safe and taken care of through the entire duration. My kids could go to the pool and beach alone with no worries. For us adults we thoroughly enjoyed our favorite bartenders, Gabriel and Alejandro! Thank you both for making our time a blast. Not only was your service appreciated but your kindness and laughs made us have a blast!! Hope to visit again soon!

I did so much research before our arrival on Oct 14th....everything positive that I read was true! Travelling were myself (46yrs) my fiance (50yrs) and my son (14yrs). We flew out of Toronto and have zero complaints about Westjet or our flights. Arrival was easy at the Cancun airport and we booked private transportation via Canada Transfers. I'd definitely use them again. We had booked a 2 bedroom Oceanview room - it was massive! So much privacy for both the adults and teenager :) The view was lovely! We were so happy to have laundry within the room so I could run a quick load through during the week. The only issue was a lot of construction noise that made it's way into the room from the front of the resort due to work being done at Garza Blanca. Housekeeping was amazing - the cleanest room I've ever stayed in. We enjoyed room service several times and it was delivered within 45min each time. Food as a whole at the resort was AMAZING! And so were the drinks! Our favorite restaurants were Davino's and La Castona. It's definitely a quiet resort with most everything shutting down in the evening. That's ok - we go to bed early and get up and head to breakfast around 7:30am. We also spent a day at Isla Mujeres - we booked through Isla Driver Robby for our tour. Highly recommend this company! We had a wonderful time driving around the island, swimming in the most stunningly clear water, and having lunch at a local restaurant and bar. A few mentions of outstanding people who were above and beyond amazing:Daniel - Front DeskSelena Castillo - Housekeeping Adrian - Davino Bar (this guy is the BEST!!)Moises - Pool Area Eric - Bites BarThank you Villa Del Palmar for making our vacation so special. We will most certainly be returning!Jenny, Jason & Tanner

We went for a girl's trip, and enjoyed every bit of it. Every morning Oliven was ready to get us out on the water to kayak or snorkel. He was also happy to get a bunch of adult women on the bouncy castle ! Highly recommend. Eric made our poolside experience so comfortable and fun. And lastly, with our package we had butler services through Otikio and Santiago, who were a great team and did the rest of the thinking for us. This was the most pampered I have ever been!

Everything was wonderful! The staff is friendly & attentive. The place was super well maintained. Food is spectacular!I would recommend this place to anyone! They have adult only pools if you want to escape the kiddos- but the pools are so spacious I never minded the kids.

We went on a girls trip and stayed in the 3 bedroom residence, which is very spacious and gives you access to a private pool area where you can reserve your chairs in advance. Very nice! Eric brings you drinks and food all day. We went on an all inclusive plan. The food is better here than most all inclusive resorts, but you have to sign a check, even though it is paid in advance (this is something I didnt love, but it isnt a deal breaker). Make sure to get the chair massages from Fernando - he is fantastic! The spa and massage quality is excellent as well. We liked our massages so much we booked the same service the next day. They do still have a seaweed problem, so we spent every day by the pool and looked at the ocean view. If the ocean was clear and the all inclusive included tips and you didnt have to sign, this would be a 5 star review.

We have the BEST experience with our waiter Pedro at DAO!! The food and service was seriously the best we have ever had! Pedro our waiter went above and beyond recommending items on the menu and did not disappoint! Cant wait to come back! 10/10

Wonderful birthday dinner for my husband. Service was excellent (thank you Guillermo!) and the chef is a absolute master! Everything was perfect!We each ordered the same entree with different starters and sides. Everything was perfection.

Generally an excellent experience, beautiful new resort with modern rooms/amenities, great restaurant options, large number of pools, activities, and service. The swim up suites are particularly nice for a family opening up to a private pool, which then opens up to all the resort pools. Special mention to Hector in the Japanese restaurant who made the meal extra special and organized something for our son even though it wasnt on the menu - he also prepared a lovely personalized cake for him and my wife. Only 2 real suggestions for management:1. At breakfast, your waiters kept asking every 2 minutes if they can take our plate away (every day). It was quite annoying - the person may not be done with their food, or may want to get another serving. It felt they were always in a hurry to clear the tables, which didnt make it such a pleasant experience. I mentioned it several times to them to not disturb us unless we called for them.2. The rooms have a large number of pillows - but they are all quite high and thick, which arent the most comfortable for everyone, particularly on the neck. Would be great to replace some with thinner options.

We are GB elite owners and visit annually. We are always pleased with the staff, resort cleanliness and grand pools. Our butlers Candido and Jenny were outstanding and Paulino our pool side waiter was so accommodating and professional. A special thanks to them!

Bocados was amazing! We visited the restaurant multiple times on our honeymoon and the service was great. We had both Martin and Kevin and both were amazing! They are great at making you feel special and doing a special closing dessert for special occasions.

This review is specifically for Dao Restaurant inside of Garza Blanca. This is by far the best restaurant at the resort. The food is simply incredible. But what makes a visit to this restaurant so special is the service. Everyone, from the hostess to the manager, have been super kind and extremely professional. The staff makes it feel like a 5-star dining experience. Hector, Gustavo and Tomas were wonderful! They truly catered to every need and were extremely kind.

While our 10 day stay was nearly flawless, there were a few minor hiccups that were immediately addressed. I will get the shortcomings out of the way first so that I can expound upon all the greatness of this resort. At check in, the front desk tried to give us a different room from the one booked. My son had booked a junior swim up king suite & we were advised that they did not have king beds, only queens. After 15 minutes of discussion, a king bedded room was located. As butler service is included, we advised ours that we would like turndown service after 8:00pm, while we were at dinner. The first night they showed up at 5:00pm. We turned them away, notified the butler and upon our return from dinner our turndown was complete. Ditto for day 2. Butler assured us housekeeping would rectify the problem. Day 35:30pm. This was getting old. Days 4-10 ok. 6:00pm on day 3 a housekeeping rep knocked on the door & advised us that she had to conduct an inspection of the suite to confirm that pictures & Nick nacks were in their proper place. I was beyond insulted, but was immediately advised that they had sent her to the wrong suite & we received immediate apologies & assurances from management that it was a honest error. Apology accepted. Once our butler got our wine/champagne & cheese afternoon order down pat, we never wanted for an early evening snack!The food quality & variety is probably the best of any AI resort that I have visited & I have probably stayed at 30 different resorts both north & south of Cancun. Breakfast is a very good buffet with special orders available. It is now being served in Gourmet Hall, which just opened while we were there. The view is not great but the food & service make up for it. Blanca Blue is the Mexican restaurant & serves good, traditional Mexican fare. No Mexican coffee is available.Hiroshi has indoor or outdoor seating. Good menu variety & sushi. Food truck is a lunch venue on the beach. Quick service & good food. The snack is a bar/restaurant adjacent to the kiddie pool. Good drinks and food snacks. Bocado steakan excellent steak house. Great steaks cooked to perfection with a huge variety of sides. The Cesar salad prepared table side is the best. My only gripe is there are several up charge meat selections. Dao is Asian with basically an unlimited menu. If you can think of it, they have it. As a guest of Garza Blanca you have access to Villa del Palmer restaurants next door. La Casona STK is their steak house & has a great menu but lacks table side Cesar salad. Zama serves tradition, good Mexican dishes. Do not order champagne sangria. Lemonade with wine (undrinkable). Davino is Italian & as usual, Italian food is not that good in Mexico. Go elsewhere. Now the best that I saved for last.THE ROOFTOP. What can I say about a rooftop infinity , heated pool.full stocked barlounge and towel service.great lunch restaurantdrinks and food delivered to your chair or at a table..And the best Server in the resort, Senor Benjamin, who will make your stay very specialgreat food preparation by chef AlexAnd the best part is its ADULTS ONLY. Our one bedroom swim up suite was perfect in every way. Two full bathrooms, full kitchen, regular coffee maker with real coffee, living room with dining table, couch, 2 chairs, washer & dryer, refrigerator with ice maker, microwave & great comfortable king bed. Drawer storage is limited. The ultimate surprise is a heated, lighted, washing toilet seat. The patio is huge with a table & chairs, couch & hammock. The patio lacks lounge chairs which would complement the suite. I hope management takes my suggestion & installs lounge chairs on the swim up patios. I usually dont go to a resort twice, but this gem is an exception. I have already booked a return in March. Im looking forward to being pampered beyond imagination for another 10 days.

We absolutely love it here. The service is top notch The rooms are spacious and luxurious. There are several first class restaurants as well as smaller snack places that have wonderful food and drinks. We will return many more times with our family.

Great times Eric and Jorge where amazing up on the roof top made my days at gaaza blanca amazing. fast Service and great connection with not only me but other patrons at the bar and pool, all you could want comming to an all inclusive resort. over all amazing Service

Beautiful restaurant, food was excellent. My wife and I ordered various appetizers, sushi and there beef teriyaki wish was cooked to perfection.We appreciated Adriana manger stopping by to check on us and our server Enrique who surprised us with a send off desert coconut cake, delicious. Will definitely be back.

I came to Cancun to celebrate my husbands birthday in Garza blanka, I love their service and my fiend came from New Jersey to celebrate birthday . She was feeling cold and they give her scarf to get cozy.I love they way the give them training. And chef came to our table to make sure how much we like the food,which is you heatedly see in New York and New Jersey.Highly recommend to friends .

We had an amazing experience here. Chef Alex is awesome. He created a private breakfast for us on the rooftop and everything he made was top notch. I highly recommend Garza Blanca if youre looking for good food and an amazing staff.

Everything about our Dao experience was spot on. The service was polite and attentive with good humor. The food was terrific. I had a sauce that took me for a trip! So rich and flavorful with a late, unexpected kick *chefs kiss*. And our server, Gustavo, presented us with interesting cultural information when he served us our tea. Cherry on top, we got a little cheesecake at the end because it was our last night. Amazing! Try it out when youre here, its a must. Of the three dinner restaurants we went to, this was our favorite.

This place is stunning. Great food and service. Sushi and all the dishes were the best in the area. Enrique our server was perfect. The tuna sushi was really high grade for normal tuna and the fried rice was made to order.

Santiago is the BEST. Wonderful service. Ask for him when visiting Garza Blanca Cancun !! Resort is BEAUTIFUL and service was great as well as property. Jenny our butler was AWESOME and Ricardo made sure our pool view and chairs were great and also took pictures for my family each day.

Resort, food, and view were top knotch. What set it apart was the service was phenomenal Especially Want to thank the below staff for making us feel very welcome here and the service that they provide are AmazingPool staff: Abraham, Amauri, Luis, Oscar, Jose, Freddy and EliezerButlers: Fernando and AndresHousekeeping has done a great job cleaning the room

The staff are amazing. Cliff and Francisco were super attentive and karina the manager was excellent in her job right on point @ DAO Garza Blanca resort. Food was out of this world. If we could eat more without bursting Im sure we would try. Thank you so much for making our trip as memorable as could be

Impecabble dining experience at Dao and customer service was second to none. All of the staff are excellent but a special mention to Porfirio who made our dining experience extra special. If you stay at Garza Blanca, make sure you dine with Dao. Will definitely come back!

Staff are amazing, friendly. Let them create a cocktail for you!!!! Erick and Jorge are the best they do not disappoint with their bartending experience!!!! Rooftop bar is a must for all hotel customers

We recently returned from a 10 day trip to Villa Palmar Cancun. Although there were a few hiccups and bad communication from the office personnel/concierge, it was well worth our time. Louie, the singer for the Cuban band was so fun to listen to, dance to, and especially visit with and get to know. We have gone to this resort 3 x since Feb 2021 and it is always a pleasure to see Louie and Son Clave. Thank you Louie Rene!

Team room service es perfecto! Room 2908 loved the team that came and cooked in the 2 bed roomLoft. The steak was cooked to perfection. The team was so nice and quick loved the experience. Will recommend it ver and over!

Villa del Palmar is a very attractive and well maintained resort hotel. Staff throughout the resort were friendly, courteous and helpful. We especially liked the salmon and other food as well as the staff at the Xama restaurant. Kudos to waiter Ignacio Moreno, host Karina and busboy Cesar. We had wonderful salmon and teriyaki chicken at Hiroshi's restaurant in adjacent Garza Blanca. We enjoyed the exciting, high energy Mexican dance performance in Capriccio's restaurant.We thoroughly enjoyed our week's stay. The pools area was very attractive and it was always easy to find a lounge and umbrella. We especially enjoyed the quiet adult pool. Our one bedroom apartment was spacious, comfortable and well equipped. The king bed was the most comfortable bed we've ever slept in. We're glad we upgraded from a studio to a more spacious and better equipped one bedroom apartment.We will definitely return and we highly recommend Villa del Palmar Cancun to others.

We had an amazing week!!! Adrian at the tiki bar was the BEST!!! He took care of us all week! Amazing how he can remember everyones names and what they like to drink! Eric was also amazing by the pool!! We cannot wait to come back and visit them!!

Being in a foreign country for my first time was certainly an amazing experience. What really made it for my was Adrian and Candelario at the Tiki Bar. The first day Adrian immediately treated me and my girlfriend with love without any interaction. The second day he remembered our names and what we liked to drink. I truly felt like a regular at the local bar already. Adrian and Candelario really know their way around cocktails and treating people like their family. I had the best time with these two gentleman and their energy. If anything Ill be coming back for these fantastic humans.

This was a family trip before the end of summer and before school starts for the kids. Overall, we had a relaxing trip. Thank you to the full resort staff for their attentiveness and hard work to make our stay very pleasant.Restaurants: La Casona - food was good, loved the soups, was a little disappointed with the sauteed shrimps (it was more like a large plate of shrimps), but everything else was great. Service staff was very friendly.Davinos - the tortellini, lamb chops and catch of the day were delicious. Again, staff was super nice.Zama - We were pleasantly surprised that this was our family's favorite place to eat. The octopus tostada, prawns cream soup, and soft shelled crabs are to die for! Most importantly, we LOVED Luis! He was enthusiastic, fun, and gave us excellent food and drink recommendations when we asked him. Always love the table-side flaming coffee waterfall. We had such a good time that we came back for dinner. Ask for Luis when you are there.The Bite Bar - We enjoyed the drinks (mango marg, dirty monkey, pina coloda, and more) and the portobello mushroom pizza were favorites pool-side. These servers work hard.Caprichos - We only had the breakfast buffet there (the usual fare). If you want bacon, you'll have to ask for it at the omelet bar. Hiroshi's at Garza Blanca - Pretty restaurant. I loved the sashimis (scallops, octopus, salmon). The up-charged lobster roll was not that great, don't pay extra for that. Awesome service staff.Dao at Garza Blanca - We ordered some dishes for a family of 5, Pedro recommended to add 3 more appetizer dishes. This resulted in way too much food and we were struggling to eat it all because good food should not go to waste. So this experience made us sick of food. The peking duck was good. Head chef Ho came out and carved it at table-side. This was fun to watch. I have to admit that Pedro recommended some very good drinks - just go down the drink menu.Blanca Blue at Garza Blanca - The breakfast was amazing! Eggs benedict with crab... yum!! I enjoyed the breakfast so much that I dragged my family back for dinner. I'm truly apologize to my family for that. The food was such a disappointment. I think the tried too hard to make the dished so upscaled that they missed the tastes all-together. Our food service was out of order. Although staff tried hard. Don't go here for dinner until they get their act together.Garza Blanca vs. Villa del Palmar: It depends what you like. GB is more sterile-like, lots of white and lights. VDP is more cozy, traditional. Although we liked the rooftop bar at GB. Villa needs to have a fun bar for those that don't want to go to sleep at 9PM.Pools: The first 2 days we were there, the pool water was so nice and warm. The rest of the stay there, the water was cold. Not sure why is was such a difference. Pool-side wait staff was great! I'm sorry I can't remember their names.Room: We had a 2 bedroom with ocean view. The rooms were clean and nice. Great turn-down service. Was disappointed that it was not sun-set facing.Elevator: You gotta be quick otherwise you might get the doors closed on you.Beach: We were disappointed that it was seaweed season. The weeds were out and made the ocean not as pleasant and clear. Be sure to avoid this season.Our overall impression of Villa del Palmar: We went after schools are back in, so it was not crazy crowded. We enjoyed our stay and would recommend for families.

Our family visited this resort labor day weekend and it was absolutely amazing!! The staff went above and beyond for us in every way possible. Marcos coba ( firme) was the manager at one of the restaurants down by the pool area . He was amazing he set us up with a beautiful lunch on the beach at the pool and didn't disappoint with the beautiful set up. He also set us up at the pool with a private cabana and lounge chairs and we must have had the best server there his name was Manuel H!! He never once let us run out of beers or drinks and snacks. I can't say enough about these two men they made out last day at villa del Palmar so relaxing and special. The whole resort staff from the front desk to the room service staff and housekeeping everyone of them just had such great attitudes . I loved being there and didn't want to leave but until next time, we will be staying again you cannot beat the experience and top notch service .

Professional and sincere staff. Beautiful water and weather. The food was all amazing, both taste and design. My wife and I made alot of wonderful memories, and enjoyed all of our time here. We hope to return soon.

Would love to thank Villa del Palmar Cancun and its ' team for having the most enjoyable vacation ever !!!!!Our group of 17 have been to many high end all- inclusives in Cabo , PV , Tulum, Ixtapa, Cancun but VDP Cancun topped them all off with impeccable facilities , service and LIVE MUSIC in restaurants, lobby and by the pool.SON CLAVE CUBA Band made our stay memorable and enjoyable.Every time we were in restaurants there was very lovely music by Son Clave Cuba band members.We usually don't travel to same hotels but will definitely return to listen to Oscar and his wonderful musicians of Son Clave Cuba Band !!! Their musuc , vibe, atmosphere and entertainment that this Cuban band plays is out of this world !!!! Very confident in saying that our reason for returning to VDP Cancun is OSCAR and his SON CLAVE CUBA Band !!!!

We chose this spot as our last night for our sisters bday dinner and we were served graciously beginning to end! We wish we ate here all 4 nights we stayed at the Garza Blanca! The culture and people who worked here matched the quality of the chefs flavorful cuisine! We met the chef and the waiter (Porfirio) along with his helpful staff and supervisor were a delight. All I can say is gracias and shi shi for the mix of culture and hospitality!! Talofa from the mom and her daughters from Utah and Samoa!!! We hope to come again! Salud!!! My sister had more of the food photos, but will write her own review!

My wife and I just came back from this luxurious resort were we both shared a lifetime experience while we celebrated our anniversary along with my birthday,, the minute we checked in since we are members we had assigned 2 very attentative service hosts the team of Vanessa and Damian, who were our hosts for any little thing from morning until nite, they answered all our questions, made great suggestions, reserved our dinner reservations and much more, never ever we had received that quality of service anywhere else,, much love to them. Throughout our stay we were treated with above and beyond service from every corner of this beautiful new resort that has great service, passionate staff and good food, in the snack bar by the beach the team of Raul, Misael, Laura and Daniel made sure we enjoyed their service by providing everything needed. At the swim up Bar the team of Fernando, Jesus and Nazario definitely provided great service as well. At the pool area we were taken care of the best server with his passionate, dedicated and attentitive service was Alex, along with Freddy and Daniel making sure we had our beach chairs arranged. In the Lobby bar Jose and others provided quality drinks to go with the evening live Piano music by the multi-talented Suzie that also played in numerous places like the Rooftop, Davina Rest., pool area. Speaking of those areas in Davino rest. Roger provided excellent service, by the pool area another great employee that motivated in water sports and her charisma was Veronica. In their steak house restaurant Bocados were of course at my request we dined 3 times our dedicated server was Javier and making the table side salads was Rafael. Alvin took care of the water sports services at the beach and his service motivated many for kayaks and more. At nite when the dinner was all done and to get the best view of the night time view of the resort, we were always greated by Oscar and his crew, in which Geovany an experienced mixologist provided superb drinks.. we can't forget the breakfast crew at the buffet area and our maid Sheila that keep our room spotless.. this resort is definitely an awesome lifetime experience due to their dedication, professionalism and well trained employees, the only thing we regret was leaving.. certain things of course are mother nature's defaults but other than that, do not hesitate to book, sit back and let the great service that the Managers Jose Maria and his assistant, Gabriel and others will provide,, trust in their dedication to make it a lifetime full of excellence, dedicated, proffesional service.. we can't wait to return and do it all over again..

Professional and well trained staff that pays attention to detail and stays on top of their game when it comes to customer service and satisfaction. Hats off to Perfirio and head chef Atlas for this wonderful dining experience.

Hector was our server and I cant say enough amazing and wonderful things about the service!! I wish I could give him and the food 10 stars!!! Just superb!!! Thank you so much, Hector from Mario, Janet and Karla!!! The food cannot be matched! Every plate better than the last.

Our waiter, Enrique, was wonderful and recommended some tasty dishes; enhanced our dining experience. The food was excellent. The dumplings were very good. Would highly recommend this restaurant as part of your trip to Cancun.

Garza Blanca Cancun is brand new, with gorgeous rooms, excellent service by the friendly and professional staff, a broad range of dining options, and an exquisite spa experience at Spa Imagine. Weve been Garza Blanca members for a decade; weve been impressed by the quality of the Garza Blanca resorts, and were thrilled to elevate our membership this visit so we can enjoy even more time at their luxurious properties and keep feeling like royalty. MEALS / DINING:We were on the All-Inclusive meal plan most of our trip. We enjoyed all of the food. Breakfast at Blanca Blue featured a wonderful buffet: the French Toast is superb, they serve some well prepared fish (so good you forget that youre eating fish in the morning), omelettes made to order, and a range of fresh, local fruits, yogurts and more. I look forward daily to the coffee and non-dairy milk options, and the fresh green mixed juice. We often ordered room service, which is included with the All-Inclusive. Housekeeping came by several times a day to ensure we were set with the assortment of beverages, Nespresso pods, and snacks (again, all part of the All-Inclusive). We are several times at the Food Truck on the beach, and tried Hiroshi, Dao and Bocados on different nights, the Rooftop for a late lunch, and Blanca Blue for breakfast buffet and lunch. Some of the restaurants are only open for dinner. I believe with All-Inclusive you can dine at the connecting sister property Villa Del Palmar restaurants. We went to Villa Del Palmars Italian restaurant, Davino, one evening and loved it. Our favorite meal was Bocados, the steakhouse. Hiroshi and Bocados have large outdoor seating and with the large overhead fans we were very comfortable, despite it being August. Some evenings, live musicians played during our meal. Be sure to make reservations early as a few times we couldnt get a same-day reservation at our preferred restaurant. Under construction is a Food Hall with all-day access to different types of cuisines. At the time of this review I understand it will be open as early as mid-September.Villa Del Palmar has a small marketplace called Palmita where you can purchase essential like milk, eggs, pantry items and packaged goods, ice cream, etc. They also offer sandwiches and pizzas made to order, serve gelato Starbucks coffee.We thoroughly enjoyed the Lobby Bar - especially Jose and Diegos responsive to our drink preferences. ROOMS:We stayed two nights in a Junior Suite, and the rest of the vacation in the One-Bedroom. The below review is of the One-Bedroom. If you are in a one-bedroom or larger unit, you will have a full kitchen with the exception of a stoveonly a stovetop range. The kitchen includes a small range of cooking utensils, bowls, Pyrex dishes with lids, and basic range of silverware, glassware and plates. The kitchen includes a blender, toaster, microwave, Nespresso machine and coffee maker. One of my favorite parts about the one-bedrooms is the full size clothes washer and dryer tucked behind a sliding door. Great for if you want to pack light, or simply leave with clean clothes!One of my other favorite parts of the one-bedrooms is the massive balcony, which includes a full size table. The well-appointed living, bedroom and master bathroom include many lighting options. The living room includes a pullout sofa and a separate bathroom with shower. Theres a divider door you can close between the bedroom and living room. POOLS:There are a variety of pools to choose from. This is a property where I can roll up at noon and have a full range of pools and pool lunge chairs to select from. I loved how peaceful it was walking around the pools early in the morning and NOT seeing lounge chairs already hogged by belongings of travelers nowhere in sight. This is not that kind of resort. There are also plenty of lounge chairs on the beach. I did not see any problems with seaweed during my stay. Shout out to Alex at the pool area and pool bar for his warm personality and ensuring we always had what we needed. SPA:Spa Imagine is Divine. I had access to the hydrotherapy as part of my treatments, which included assistance from a spa attendant. It was a treat to have fresh cucumber and a cold compress on my eyes during my steam batch and hot tub experience. The space includes a sauna and cold plunge pool plus ample space for relaxing before your treatment. Iliana did an awesome job as my massage therapist! The treatment room was large and nice. Several times, I had my hair washed and blown in the salon area of the spa. The stylists did a great job! GYM / FITNESS CENTER:The gym is massive with many cardio and weight machines and range of free weights, kettle bells, weighted balls, yoga/stretching room with mats and more. Its spotless and is on the second floor with great lighting and windows. I like to exercise on vacations and it was a treat using the space since it was so nice. OPERATIONS/SALESWe had the pleasure of meeting the General Manager, Otto. We were impressed with the updates he shared about the property and what we can expect in future visitors. He spent a lot of time answering our questions and listening to our feedback. Special thanks to Shane who led us through our members update presentation and checked up on us throughout the week to ensure we were enjoying our stay. We usually attend the members updates whenever we stay at Garza Blanca resorts. This one was a zero-pressure, relaxed environment, and didnt feel anything like a sales meeting. Thanks to the entire resort staff for treating us like VIPs! We just left Garza Blanca Cancun and are already planning our next visit to this stunning resort.

My stay at Garza Blanca was beautiful from the moment we walked in to the moment we left all the staff were very friendly and super helpful I felt like a Queen they literally take care of any of your needs our personal butlers Carlos and Ray were so attentive they always made sure we had everything we needed Carlos especially made sure to help us with all of our reservations and even helped in planning a Birthday surprise for my best friend. Also the concierge Alexandra (Alex) and Erica were so sweet Alex always made sure to check in on us and she literally went above and beyond for us Im so appreciative of her without her I dont think our trip wouldve been the same. The waiters as well were wonderful some honorable mentions were Emmanuel(Davino restaurant) Miguel, and Antonio( Blanca Blue) we never had to wait long for anything the food was delicious the steak house Bocado was to die for and the Italian restaurant Davinos was great the food was very flavorful And last but not least all the bartenders were outstanding the service was very quick and efficient my favorite was Aracely she took such good care of us she really knew what she was doing she would create her on cocktails and serve it to us and they were so delicious the hotel was 10/10 definitely recommend if you want a peaceful and relaxing vacation with awesome staff and they treat you well then I recommend staying at Garza Blanca.

I was in Garza Blanca earlier this month for a family wedding. The entire experience was 5 star from the moment you arrive. The hotel is beautiful, the rooms are amazing and the staff was so attentive and wonderful. Giovani and the rest of the staff from the beautiful rooftop bar were so friendly and attentive. They were engaging and made sure we were having a great time.. Alex from the pool area was also so attentive and friendly. He also made sure were all good. The entire family had so much fun.

As soon as we walked in to this beautiful luxury resort we felt at peace in paradise. You are greeted with a cool hand towel and drinks and treated like you are a VIP guest. We checked in with Mario at the front desk and he was so very nice and helpful- also he upgraded us to a one bedroom suite at no additional charge. We then met with Ruth, very nice concierge that gave us some information about the resort and sister resort. I will update post once the stay is complete but if first impressions are everything, this resort is one of the best weve been to!

Noe was our pool attendant/server at Villa del Palmar and we loved him so much. He was attentive, friendly, and kind - he really got us! We cant wait to come back and see him. Give this man a raise!!

Brought my family (8 kids!! & husband) to villa del palmar.. as there are a couple things I thought I could be slightly better, overall we had a great Time and the experience was superb. We fell in love with a few of the workers.. Renan Velazco, our runner/drink extraordinaire was amazing. Its a pleasure is our new life motto, Because of him. T&T at the beach bar made our days xtra fun and was willing to capture th best family photo under th rainbow . And Oscar, our bell boy/ new amigo was so friendly and fun to talk with. They were ALL willing to help direct us any way we needed to go. Super impressed w the rooms and cleaners always coming by to freshen up our rooms (3 of them)! Thanks for the fun time VDP! I hope to be back.

Our stay at the Vill Del Palmar was absolutely amazing. Beautiful resort and grounds, rooms were very clean, spacious and well furnished. The staff was so friendly, kind, and helpful. Our server, Noe, at the Adult Pool was the BEST!! He was there for us and waited on every need while still taking care of other guests. Impeccable service with a smile. Thank you Noe!Your friend,The Heftys

Our 3 families of 15 had the best pool days with Eric our waiter. FABULOUS! So attentive, kept the drinks coming, served the 9 kids with a smile, lots of fun and friendly conversations. Made our days by the lower pool wonderful. Villa Palmar service is amazing. We can't wait to come back.

Great family experience from the get go, Mario assisted us with check in, ( it took a while). The room was phenomenal, myself and my three children, (not so little anymore), were very surprised by the actual size and comfort. Room service was superb. Enjoy the water activities. Aside from the chilaquiles, a highlight of our trip were the poolside activities lead by Natalia, waterpolo, volley and dance classes. Great get away.

Our one bedroom suite was very nice. Zamá the Mexican restaurant at the pool restaurant was great. We ate there daily for lunch. The food was excellent, so fresh, also great drinks. Miguel Canche at the beach bar was amazing. So friendly and made the best drinks. The Hiroshi restaurant had great food and a very good wait staff. The Italian Davino restaurant was amazing as well. Those were our 3 favorite restaurants. The beach was beautiful with great views. Highly recommend this hotel.

Our recent stay at Villa Del Palmar was the best trip weve had in Cancun. The service is next level by ALL employees! Ricardo who met us at the door was so welcoming and always pleasant to talk to throughout our stay. Daniel at the front desk helped my family to find an even nicer suite, for a minimal upgrade. We were super grateful for his efforts. Every restaurant was fantastic and so many options to choose from. A few servers who went above and beyond were Roger at Davinos and Eric at Hiroshi. A big thank you to the travel shop for setting us up on some super fun excursions. They were all super helpful!Thank you for a very memorable vacation!!

Our sever Alex was amazing 10/10 great service and amazing person really made the vacation. Alex was on top of our table fast service and the food was amazing, Alex made the experience 10 times more enjoyable.

This was my favorite restaurant at the resort! The food was delicious and the service was great! Gustavo was our waiter and he was absolutely amazing! We will definitely be returning to this restaurant!

Everything from the food to the service has truly been top tier! I highly recommend Enrique at the Japanese restaurant for his stellar service and attention to detail. There are 13 of us (including a baby) and he never missed a beat

Very amazing. Top notch for Todds Birthday. Beat ten days ever Best servers DaoWas beyond amazing Cant wait to come backI came for my birthday it was absolutely spectacular the food was fantastic the service was wonderful I even got a cake they sang happy birthday to me gave me a complementary drink and later tonight maybe some boom boom

Excellent service, had an AMAZING family dinner. The food was delicious. Porfirio,Karla, Gustavo, Cliff,Fernando,Tomas, and Jasmine were the BEST! Made our experience incredible. Highly recommend end this place.

Outstanding experience that exceeded our expectations! Staff members that made it beyond memorable Alvin(water sports) Mily(yoga) Margarita(massage) Angle (rooftop) from the gorgeous room with a view to food & service and activities made this the best trip ever! Thank you to the entire staff. We enjoyed Bocados steak house so much we dinner there 2 out of 5 nights. David on the beach accommodated us with an amazing trip to Isla Mujeres that we will never forget including a saxophone player on board. Alvin gave us a lesson as first timers paddle boarding, even helped one of our girlfriends over comp her fear of being out on the water. Our final evening was an exceptional experience at the Italian restaurant with fast and efficient service with Hugo. The matre d made sure we were taken care of no empty drinks The mixologist in the main lobby made delicious drinks. Everyone made us feel so welcomed and at home with their personalized hospitality. We were addressed by name after just one interaction with team members. I. cant wait to visit again. I give this resort a 5 diamond review!

The pool bar is great! Our favorite spot & people! Julio, Jose, Jesus, & Jose! I love Garza Blanca! So clean & pristine!!! Rooms are super worth it. We got the Penthouse with a view & rooftop Jacuzzi!

Another great vacation at Garza Blanca Cancun Paloma was fantastic taking care of our friends and family during our vacation. We really appreciated everything she did to help us have a great vacation.

Héctor Fernando and Francisco took care of us during our visit at Dao restaurant. It was such a pleasure to take part in this restaurant. Amazing service. Caring staff. They took such great care of us all. We had such delicious food and yummy drinks. They were always sure to ask if we needed anything before we asked. The bamboo drink Hector recommended was so refreshing and light. Great pairing with the food. Thank you so much!!

Dao Chinese cuisine restaurant was amazing! Delish food and dessert!! Rooftop views we had dinner at 5:30 so we caught the sunset towards the middle of our dinner. Thank you Hector Francisco and Fernando for great service also. My one year old was happy and well fed! Happy mom post thank you thank you thank you

VDP Cancun never ceases to amaze me. It's my home away from home aka my Happy place! The attentiveness, friendliness, professionalism of the staff predominantly make this resort unparalleled. The resort is beautiful and very well maintained. The 4th of July celebration was a lot of fun. Great band, music and fireworks! Big shout out to the following staff : Uriel Front Desk manager (Excellent service and super Helpful), Entertainment: Nestor, Natalia, Jimena, Mauricio; Pool concierge: Moises the Rockstar, Benjamin; Pool server: Benito, Raul, Gabriel; Bell boys: Antonio, Gilberto, Aldrin; Bartender: Adrian, Candelario; Yoga : Lina (wonderful teacher!); Spa: Alberto, Patricia. Can't wait to my next visit! Thank you always for making my stay memorable

We have stayed at other Villa Del Palmar resorts and enjoyed them. So, we decided to give Cancun a try. First of all, this is a beautiful resort! The grounds are well maintained and the staff is friendly. The food is fantastic and the servers are eager to please (thank you Elias & Ana). Unfortunately the beach had a lot of seaweed which they were constantly cleaning up. But the sand was still beautiful white. I was really impressed with the view we had from our room and how immaculate they kept everything. Overall we had a fabulous time and felt well taken care of at this beautiful resort.

We went to Divino restaurant at the Villa Del palmar restaurant in Cancun and it was beyond fabulous. We had such wonderful service from Karla Sanchez that we ended up going twice. Do not miss the opportunity to eat at this fine Italian restaurant if you are in Cancun. Make sure you ask for Karla Sanchez. He was fabulous!!!!!

Enrique was awesome! We couldnt have asked for a better sever when on vacation with our family. He took care care of all of our requests and was super helpful. It was a beautiful time with our family, we will definitely be back!

Our second time at the resort! We LOVE this place. The food is amazing, atmosphere is wonderful, and the staff always ensures you are taken care of. We loved Carlos and Miguel at the Tiki bar in 2021! We found them at the Lobby bar this year. They are the best. They call us by name and make us feel at home. This year, Miguel (different Miguel) and Obed were the bartenders at the Tiki Bar. They treated us wonderfully. They also called us by name and knew just what we liked. Pool activities every day. We loved Aqua Aerobics and pool volleyball! We also tried the restaurants at Garza Blancaamazing and included in your All inclusive! Just amazing! We love Villa del Palmer and will be back again.

Luis was awesome!! He took care of us all week! We were there a week and we were always happy when Luis was with us!!! Great place and great service!! All ladies enjoyed the trip there and the service we received.

It was wonderful experience.. everything was amazing!! The staff was great and I would recommend the residence or the oceanfront rooms. We had the absolute best butler named Otikio and Santiago that helped us with anything we needed !! Best vacation ever!

This trip originally started off as a birthday trip with my parents and me. I have never really visited anywhere outside of the states before and honestly, didn't know what to expect, but as we drove into the entrance of the resort we were greeted by personnel that checked to make sure that we were being expected which made me feel very safe. Then once we got to the hotel we had a wonderful group help us with our car and taking our luggage to the room. We had arrived at the hotel a little early but it was no problem we were able to get our bracelets and go out to explore the beautiful hotel. They had many different areas where you could sit or swim and they also have 5 different restaurants where you can have a meal at. They even have a snack bar where they make burgers, hot wings, nachos, etc. To top it off, they have an amazing food and service crew headed by Marcos, a young man that shows amazing leadership and hospitality skills, he was more than willing to take the time to explain anything that you may have a question about. The crew that he was over was also very kind and helpful especially when it came to trying to figure out what was going to be a worthwhile experience for our stay. Azucena, Angel, Erick, and Ramos were some of our servers just to name a few. Wilberth was also very kind, I am not sure what his position was called but he was also more than willing to help and explain how the services provided worked. We also had wonderful room service from Mateo. They also have a really sweet custom where they put their hand over their hearts every time they greet you to signify that their service "comes from the bottom of their hearts." This hotel also has a lot of activities that you can participate in and a whole area for children called the "kids club" so it is super family-friendly. Overall this was probably one of the best experiences I have had at a hotel/resort. I hope to see them all again soon.

It can be intimidating to visit a new country, but Marcos (right) the head of food and beverage at Villa Del Palmar, made us feel extremely comfortable from day one and remained our companion throughout our stay. He explained how the all inclusive package worked and how we can take full advantage of its perks. He introduced us to his good friend and server Eric (left) on the first day and we never looked back. We loved him so much we made sure to sit in his assigned area every day. He is friendly and attentive, and will show you a good time! He helped us with our Spanish as well and is always willing to have a chat and make you feel comfortable.Great Service and I hope to see them both again.

My family and I had a wonderful experience at this resort celebrating my birthday and anniversary Everyone was very nice and helpful but we want to give Enrique a big shot out for being amazing if you are hanging out at the pool look for him, he will go above and beyond to make you comfortable and give you the best service. Also the bartender next to Caprichos Adrian is Amazing! We had dinner at all the restaurants but Hugo at Divino's was absolutely outstanding!! Also our bellman Daniel was great! I highly recommend this resort.

Had a wonderful time at this resort with my family. My favorite part is the rooftop! The menu includes more options such as sushi, a delicious Octopus Tostada, and most importantly my friend and server Irving! Go see him at Garza Blanca!

Years in Cancun and many resorts, this was the singular best service and kindest server we have ever had. The food was excellent, and the atmosphere on the patio was amazing. But, the best part was Javiers attention to each of our needs and wants including our small children. Blown away!!

We had the most AMAZING family vacation ever at Graza Blanca! Huge shout out to David and Alex who made our pool side experience divine! They were so fun and helpful! They were always ready to help us when we needed water, food, or drinks. All the other staff was so kind and helpful! The pool activity team, Millie and Brallan, kept us active all day! Even my preteens were getting involved with aqua aerobics (with most of the poolside guests) and the stellar family volleyball games! I have never seen such an engaging activities team at a resort as they have here at Graza Blanca! The hotel was beautifully designed and kept immaculate, from the flora to the pools! The restaurant menus were incredible for kids and adults! Our butlers, Diana and Candido were delightful and left us a surprise anniversary treat in our room. What a PERFECT vacation!

This hotel is the best ever it has every imaginable amenities in the room. The rooftop pool is awesome. Myself and my family had the best vacation there.I highly recommend it. The restaurants are great

Julio Ruedo honestly made me and my fiancés experience here at Garza Blanca Cancun! We usually go to the one in Cabo but we decided to try this one out! We definitely had more complications at this resort than the one in Cabo, but Julio Ruedo made our experience amazing. We had every lunch with him because you could tell he truly wanted to make us happy with our food and drink experience here. He is a great worker and we hope to see him in the future! Thank you Julio Ruedo the most amazing bartender!

Our service was excellent the whole time. Paloma, was our server at poolside and she was an absolute joy. She did a wonderful job! Thank you for making our anniversary great! The food was amazing and the hotel is breathtaking. Everything was clean, up to date and greasy.

I received some incredible treatment by Isaac and Pablo at Spa Imagine. Booked it through the concierges at Garza Blanca. I got hydrotherapy followed shortly by the massage. Every moment was very refreshing!

Have had an excellent experience thus far, especially at the roof top pool bar. Our bartender (Octavio?) today, 6/21, was the best. His craftsmanship and attention to detail in preparing Old Fashions and Negretes was amazing. Great drinks that I will be back for. Additionally, the bartenders have great personalities and were fun to have a conversation with.

The Garza Blanca Cancun resort is absolutely stunning, the rooms are beautifully decorated & the all-inclusive is definitely the way to go at this resort! The staff is absolutely amazing, Cicileo & Diego from the lobby bar amazed me with the most diverse curated crafted cocktails!!! (ProTip: Ask for a cocktail in the smoke box)I spent most days at the swim-up pool bar and Alex was simply amazing with food and drink orders(even when I switched my location between the pools and hot tubs he always found me to deliver my drinks). Pablo is the best swim-up bartender, he can easily make 20 rainbow shots at once! There is one quick Con to call out, After every order you must sign a receipt, even if you are on the all-inclusive planI felt this as a slight annoyance as typically this is not required at all-inclusive properties. I really enjoyed my time at the GBRC and now I am curious to check out their other properties!

Best vacation we have ever had. The service was impeccable. The accommodations are excellent. The food is extremely well prepared and delicious. The activities were quite useful. The grounds are immaculate. The physical appearance of the resort is very good. The room had nothing wrong in our room. The Wi-Fi was very good the TV selections were better than a cruise. We have already started plans to come to Villa Del Palmer again. Thank you how much for the paradise Experian.

We thoroughly enjoyed our stay at Villa del Palmar Cancun. Definitely great if you have kids as they have multiple pools and plenty to entertain themselves. They also have a kids club if you need a break. Drinks and food available poolside. 5 restaurants to choose from...we ate at thr steak house and Italian restaurants twice each and the Mexican restaurant once. I heard the Japanese was good so I'll definitely go next time, and yes there will a next time. Good variety at the morning buffet as well. Beautiful view from our room and the staff entertained poolside with volleyball, waterpolo and aqua arobics.

Alan Flores, Obed, Roberto Ruiz are the best bartenders in the hotel lobby! They know all there drinks and are quick in giving you your drinks! Always there to make sure you never go empty with your drinks.

Gabriel provided amazing service. He was so kind and timed out the courses perfectly. Chef Benito prepared amazing food. General Manager Manuel provided a lovely experience. Thank you all for this experience!

Alan and Roberto are the best bartenders!! They made all kinds of special shots for my friends and I!! We come down to the bar just to say hi!! Great service and great people!! They made our trip so rememberable!! 10/10 recommend!!

ALAN AND ROBERTO ARE THE ABSOLUTE BEST!! they know so many fun shots which all taste DELICIOUS and they always keep the drinks and good times flowing!! They made our trip to Mexico a blast and we will definitely come back!! 11/10

LOVE Victor and the poolside service! You want shots? Hell bring them to you. Water? Already on it. Lunch and afternoon snack. Heck yeah! Beyond prompt and friendly and made our time in the sun AMAZINGING! 10/10 recommend staying here!

Wow! What can we say but thank you to all of the staff at Villa de Palmar for the best vacation ever! Hands down the finest service we have ever experienced and the resort is absolutely breathtaking! Carlos took special care of us at the Elite Residence pool and Eduardo made sure we were never without a drink or food. Santiago, our concierge took care of every detail of our stay and everything was perfect! We also indulged in the Spa services and that experience was amazing! Alberto was my masseuse and Nelsy was my husbands masseuse and it was so relaxing! Highly recommend a spa day! The people are kind and genuine and always there to make you happy and take care of your every need! I came in February of 2022 on a girls trip and we were blown away! Carlos also took care of us, along with Raul who definitely had his hands full with us girls by the pool. And Santiago was our concierge and he too was busy with us girls! And we all had a spa day and Alberto was my masseuse then too. We will be coming back to this resort at least twice a year now! Thank you Villa del Palmar for 2 amazing vacations!! See you soon!

We enjoyed every single staff member we came in contact with at the resort. From the check in to the checkout. We ESPECIALLY want to thank Jose' Canche' for his care and exceptional service while we lounged on the beach or by the pool. He always had a smile and always remembered us. That means a lot and is fun as well.

This resort offered amazing ocean views, spectacular food, outstanding service, as well as clean/comfortable rooms. I highly recommend the all-inclusive option.It started with our travel agent, Antonio Franco Jimenez, he was patient, helpful, and answered all of my questions. As a single mom traveling with my 3 adult sons, I had lots of questions and he definitely put my mind at ease, everything was as he promised and we had a great time.Our room butler, Rafael Patino, was top notch. He was professional, courteous, and handled all of our requests with ease. He even arranged for a large bag of white rose petals so that we could hold a private memorial for my mom on the resort's dock.Carlos, at the infinity pool, was great. Make reservations with him for the following day if you would like to sit at any of the padded lounges or chairs in his area. I think this is only for members and ocean front rooms, but I am not sure.Our favorite bartenders were Adrian and Candelareo at the tiki swing bar. All you needed to do was give them a liquor, mixer, or fruit you wanted to try and they made that into a yummy beverage!The 2-bedroom oceanfront room was beyond our dreams. The beds and pillows were so nice, we slept great every night. The hammock and hot tub on our private deck were very luxurious. The in-room laundry was great too, but remember to take a view TidePods in your luggage.The on-site restaurants; La Casona Steakhouse, Davino Italian, Zama Mexican, and Hiroshi Sushi were all delicious. I would recommend making your reservations before you leave for the resort, in case the time you want is not available when you arrive. The resort has an agreement with their sister resort next door, Garza Blanca, so included in our AI, we also ate at the Bocados Steakhouse and Blanca Blue Mexican restaurants next door. We had breakfast daily at Caprichos buffet and it had everything you would ever want for breakfast.My kids took advantage of the floating feature anchored yards from the beach, the kayaking, the paddleboarding, and many pool deck games throughout the week.When we went, a COVID test was not required to vacation in Mexico, but a negative test was required to return. They offer these at the resort for a mere $25 and the process was quick and easy.We would love to return!

GOODWe stayed for 4 days and 3 nights. We so appreciated being handed a cool scented towel on arrival. A lovely personal and very welcoming touch. Although our preferred room was not available on check in, we were happy with where we were moved to. The rooms are very spacious and comfortable. The two butlers on our floor, Josue and Ulises made us feel very welcome and taken care of. We ate mostly at Blanca Blue because their food, and especially their staff were just consistently the best. Victor, Alejandra, Deviyson and Noel went out of their way to provide warm, welcoming and excellent service. In Boca, it was Ernesto and Diana.The senior barman (sorry I forget his name - he is the only one wearing a black shirt), was fantastic. Really great, friendly service and mixes absolutely perfect cocktails. He was also very courteous and professional in how he dealt with some guests who were a bit unruly. He is emblematic of how good the staff are here.Our spa day was just incredible. We were booked for hydrotherapy, couples soul connection experience and pedicures. The hydrotherapy ladies were fantastic, as were Meyira and Victoria for massage. Meyira and Karen provided excellent pedicures. We were incredibly relaxed after!We had a late evening flight when we left, so we appreciated our check out being extended an hour and then we were allowed to just chill on property until our shuttle came to collect us. It was a really good ending to an idyllic stay.Two bell men I remember are Miguel and Ernesto - excellent service, although the bellmen are the first thing you encounter and the last. They make for a very good, lasting impression. Staff are what make this place amazing. They are all so friendly, polite and go out of their way to help you.We wanted a more tranquil sort of vacation, so were VERY happy with our choice of a property that is far away from the bustle of the Zona Hotelera.Roberto the pre-arrival concierge was so good in helping set up bookings for dinner, the spa, and airport shuttle. We arranged our pre-flight covid tests which are done on the 3rd floor on check in. NOT SO GOODThe only thing we found unpleasant, was the very heavy-handed sales pitch for the residences. Because we were not aware that we would be marketed to on arrival and asked to attend a presentation, we felt this is disingenuous approach that unnecessarily puts the hotel in a bad light. Be upfront with guests about this. Give guests the option before they arrive so that they can make a choice. Some folks I have no doubt, would want this. And some folks - like us - are just there for a hotel stay. And if we say no thank you, please respect our wishes when we say no.My husband said we would give 6 stars if not for this hassle.

We took our family for seven days and we all had a blast! Excellent service, the food was great, and the rooms were very nice. We had two one-bedroom suites for our family of 7. The hotel staff was very accommodating. We scheduled activities with the travel agency by the entrance of the hotel. All was well and no complaints!

Our first time in Cancun and because we booked this vacation only two weeks from travelling, we had to book two locations to cover the whole week. We were at VIlla Del Palmar for four nights. Our room, the view, the hammock on the balcony were all incredible! The grounds are meticulously kept. The all inclusive meals are typical. Some are exceptional, some are just good. We didn't have a bad meal. Hiroshi had excellent sushi, but the service was fantastic. Martin was a terrific server. He was funny, entertaining, spot on with his suggestions and provided great attention to detail. Sergio at the Italian Restaurant went above and beyond. My wife and daughter had a terrific experience at the spa. From groundskeeper to bartender to housekeeping, to server, we never ran into an employee that wasn't polite, respectful, or didn't acknowledge us.

Had a great time! The food was amazing. A few areas to improve on, but the plusses outweigh the other. I am a spoiled traveler who expects excellent food and service. We did not do all inclusive and paid for all food/drinks. Where they excel: Service: Exceptional. Our favorite was Miguel at the bar near the beach side of the pool. He SPOILED us rotten! Set up a comfy spot overlooking the ocean and always remembered us and our drinks of choice. Everyone we encountered was simply awesome.Food: Sushi was superior! Highly recommend. Italian was also very good. Even the snack bar at the pool was good! We did get a breakfast and a lunch at the deli (starbucks) and those were also very very good. We heard the steak house wasnt good so we avoided it. We made all reservations before we arrived and no issues. Buffet breakfast was just ok. Room: We had a one bedroom suite and it was clean, roomy and had a huge patio. We had daily housekeeping. The pull out bed in the living area is not a couch but a murphy bed. We found this as a plus. It was the firmer of the 2 mattresses. Only complaint is there were no napkins or paper towels, odd for a room with a full kitchen. Spa: Simply amazing. Overpriced but we were ok with spending a bit on a rainy day on vacation for massages. Staff was superb.Things that could be better:Adult/bar space: There are very very few pull up a stool bar spaces anywhere on the property. The swing bar on the beach (maybe 10 seats), the one by the steak house (maybe 10 seats) and the lobby bar (not a lobby bar at all and only 2-4 low tables with 2 chairs each). 2 of these are outside so when it rains, no place to go grab a cocktail. They really need a sports bar and to put stools around the other bars on the property for visiting with other guests.Check in/out: Check In Took too long. Forced us to see the concierge to get resort map and their purpose was to book us on a tour of the resort next door (time share?). Stop wasting my time.Check out was brutal. 3 billing runs to get our resort credits correct and honestly, I still think we missed some. They need to simplify the system for resort credits. Overall all we had a great time!

Eric was such a great waiter, very attentive, and such a great soul. I would recommend him to any family or couple that wants to stay at this resort, Thank you so much Eric! You did a great job serving me and my boyfriend emilio

Carlos was absolutely amazing! He took great care of us and made sure we had everything we needed and wanted. He was always pleasant and has a great smile. He even brought champagne to celebrate our friends birthday. Great girls trip/birthday weekend!

The experience at Hiroshi restaurant is fantastic. The food is extraordinary and the server Cliff is the best. I highly recommend it. We have the best dinner ever. If you go to Cancun dont fail to visit them

The food and the staff were incredible. Louise at Blanca blue made our last night total perfection. Carlos, Andre, Pedro and Candelaria keeping all of our glasses full with top shelf beverages. Benito at the poolside restaurant was the first staff we met and he was so welcoming upon arrival even though they were closing in the next 20 mins we were served with a smile and no worries. We splurged on a huge room and appreciated all the special touches that gave us (our butler Raifiel was the best!. Pools weren't cold, always open, lots of hot tubs! The most beautiful beach and water just a quick ferry ride away (within walking distance) so easy and fun. We will def be back!

We had the all inclusive and ate breakfast every morning at Caprichos always being served by Elias Perez (honey sugar sugar) and Anna (not sure of last name) it was a song that they would sing a few notes after a conversation on honey for our meal. They made us feel welcomed and happy always saying positive things about us and encouraging us to enjoy every minute of everyday. If you stay at Villa Del Palmar I recommend enjoying Caprichos and the great staff of very welcoming staff. Hasta La Huego Amigos Gracias Por Todo!

Very good service from Antonio all week gracias !!!Ricardo was also very nice Both of them have helped us with chairs and towells. Ricardo has discovered Celine Dion !!!Special thanks to Abraham also who was our waiter all week, very nice service with some french words also !!Thank you all !!

This place was phenomenal. Amazing service. Came on our last day of our vacation and regret not coming sooner. Definitely recommend for those who love a good Sushi night. Beautiful sighting and great people!

We made a reservation for the romantic dinner, and it was absolutely a wonderful experience. Guillermo, our server, made it unique; his attention to detail is impressive. We had a wonderful 10th-anniversary celebration dinner. Thank you!!

The Villagomez family are grande fans of Garza Blanca. The staff and the presentation of the hotel, rooms and options truly put my family in vacation heaven. Excellent food, service and menu suggestions. Gustavo, Obed and Karla were magical. Muchas Gracias

Adrian is amazing!! Best bartender at Villa Del Palmar! He knew the names of everyone in my family after the first day, so kind and makes a damn good drink! We all loved his service & friendliness. We would always come back just for Adrian, hes the best!

The bartenders at the tiki bar, Adrian and Candelario, were top notch! So much fun!!! They had wonderful drink ideas and i dont know how they kept up but they were on top of things all day long. Ill miss Cancun and will definitely miss Adrian and Candelario!!!

Giovani, Diego, and Diana showed me a great time. Couldnt have asked for better service! Thank you for you hospitality. They we super nice and treated everyone in my party so well. All drinks were super fast and definitely up to standard. I recommend them anytime Im in Cancun. Great team here!!!

Adrian and Candelario are the best bartenders I've encountered in all of my travels! Very personable, fun and make DELICIOUS drinks! I have enjoyed our time getting to know them both and relaxing in this beautiful place! Cheers!

Villa group is awesome. It was our first time at Villa del palmar Cancun and they did not disappoint. The room was great, 2 bedroom ocean view with a jacuzzi on the deck. Beautiful view! The staff and service was awesome! Especially Moses, Marcos, bengemin, Jesus took great care of us at the pool. Love a vacation where the staff spoil you. The activities people were so much fun. We had a blast and will definitely be back!

The best cocktails ever can be found at the beach bar with the swings made by Adrien. He makes the greatest and most delicious cocktails within a short time! I would absolutly recommend go a grad a drink there!

Everything we wanted and needed! The location was beautiful and the staff was just out of this world. We weren't looking to party just relax and not worry about anything and, this was exactly the place to do so! We started our trip with a private shuttle (we paid $25 a person per ride...so between my BF and I we paid $100 USD total to get taken to and picked up from the resort) Inside the Lobby we are greeted by Daniel and he was just the sweetest! Nancy over at the concierge desk was so helpful with all of the questions we had. They do try and get you to go to a breakfast for their newer resort but we stayed for such a short amount of time it wasn't worth it for us. They give out some pretty great discounts if you plan on staying a little longer! The resort was clean, calm, and beautiful. We ate at Zama a lot! The food is to die for, not just from Zama but the whole resort. Never had a crappy meal. The spa was very fun to enter. Tons of services and not terribly priced. My boyfriend and I ended up getting the couples treatment that included: a scrub, a wrap, and a massage. Lulu was my masseuse and her hands worked MAGIC on my back. Incredible service!!! Angel was working pool side and he was the greatest! Extremely professional, attentive, on top of his game. I'm not a big drinker and Angel made sure I had drinks that I enjoyed. Adrian at the tiki bar was also extremely attentive and made the best Pia Coladas. I cannot say enough good things about the resort and the staff. Check out Isla Mujeres! 10/10 would recommend.

Daniel Figueroa was very friendly and professional! Informative and polite. Estaba dispuesto en ayudarnos enntodo y respodia a cualquier duda o pregunta Que teniamos. Thank you for serving us. We will come back

Such great staff and very clean resort, beautiful views. Bartenders know how to make a ton of drinks and a lot of options to do for entertainment in the area. White, soft sand, they clean the seaweed daily.

Adrian Pat & Candelano Baton is the best bartender ever thank you so much ! They made my entire trip memorizable ! Great service friendly and my drinks were strong! I will always come back to you ! Please tip my friends :) & they have sexy drinks and tropical

the staff and the service for the breakfast buffet is amazing. They are top notch from the host staff to the omelet making station people and to the wait staff. They make you feel at home every time!!

Great menu recommendations, excellent service, fantastic ambiance - and a great photoshoot at our Mothers Day dinner at Davinos. Thank you Hugo Velazquez for your service, your charm, your warmth and hospitality. 5 Diamond Service!!!

We had an amazing time at Garza Blanca, Cancun. We were there for a full week and every day was perfection. Antonio Leon the pool concierge was the highlight of our days spent by the pool. Our pool servers Oscar, Gabriela and Jesus took such good care of us as well. Damian Silva our floor butler made sure we had what we needed in our room. Ricardo at Hiroshi waited on us twice and made sure we had top notch service - and made excellent food recommendations. Ernesto at Bocados was a fantastic server and we had a spectacular dessert presentation by the chef! Nick Hunter is our new best friend/salesman. We did go over our 90 minute presentation but it was time well spent.

The food and service was phenomenal and was a great end to our romantic getaway! Gustavo's service was astounding and was by far the most friendly and punctual! I will definitely be returning to visit on our next return to Cancun and the Garza Blanca resort

Ricardo was our server at Hiroshi in Garza Blanca, Cancun, Mx. The service we received was A+. Spectacular wine recommendation, great food, and he was even able to accommodate the request we had for a double dark chocolate dessert. Highly recommend this restaurant and server!

We loved our stay and Antonio from Pool Concierge was amazing! As soon as we arrived at the pool in the morning he greeted us and said that he was expecting us, which we thought was very clever. He is an asset to your resort and we hope to see him on our next visit.

This is the restaurant to not miss while vacationing at Garza Blanca. Our waiter, Luis was so exceptional we had to return a second night. His skill at choosing menu options is only surpassed by his genuine kindness. He is a star and along with chef Hedgar, disappointment is not possible. We look forward to our next visit and dining at Blanca Blue.

Isreal is THE BEST server! He was so attentive and we had the absolute best time with him poolside during our girls trip vacation on Cancun. Request him whenever you go, you will not regret it! Thank you, Isreal!!

First of all id like to thank all the staff who were so amazing during our stay. A big thank you to Arturo who took an amazing care of us and made sure our daughter had the most amazing birthday day on Saturday. And who went above and beyond to make sure we had everything we needed daily. The food is amazing no matter which restaurant, their food is unbeatable. So fresh and tasty. Thank you Karla for making sure we had a table at Hiroshi last night for our last dinner. And shoutout to our waiter Eduardo (I believe his name was) for being so amazing and thank you for making us laugh last night. Hiroshi is definitely our favorite restaurant. The resort is one of the cleanest weve been in. This is our second time at Garza and we always leave feeling well rested and grateful for all the staff for their hard work on keeping their guest happy. See you next year Garza

Enrique is a wonderful server, very attentive and friendly and he provided delicious recommendations from the menu. Everything was to perfection and the ambience at Blanca Blue is serene and relaxing. Great meal and great experience. Will definitely return!

My husband is a wine professional and I am a chef. We almost always take city vacations, but do to the pandemic, decided on an all inclusive. We were concerned that we would have average at best food, drinks and service. I am so happy to say that we were blown away.As we were checking in a huge fresh tuna was being broken down at Hiroshi. Isais, our butler was able to get us seats for that night, even at the sushi bar as we requested. Dinner was excellent and we loved how much care was going into each dish. Even if you are full, get the miso creme brulee.At the rooftop bar, we felt totally pampered. Giovany was a rockstar and the cocktails were superb. Little touches like bringing fresh fruit when it got hot were very appreciated.The Traditional menus at Blanca Blue were delicious - we loved the squash blossom taco and the duck mole.Food truck was super fun for lunches and people watching.Our ocean view suite was spacious and housekeeping was wonderful. We were so touched at decorating the room and a cute cake for our anniversary.We felt that the entire staff went out of their way to make guests feel comfortable and welcome.

Very clean and well maintained. First 2days were very windy so good days to explore, take ferry out to Isla Mujeres, lots to see out there. The island has a road thats scenic and a golf cart can be rented to explore. We went at 7 am, ferry leaves mainland at 7 and 10 am, we took the early ferry and had breakfast on the island. Not crowded and good food. The larger crowds seemed to be right behind us after everything we did since most of them came over on the 10am ferry.The resort was right next to the ferry, we walked to it on the beach.Pool was nice, staff was extremely courteous, always friendly and helpful. Beach had powder like sand, very smooth to walk in. There are snorkels you can use, a big inflated water toy to play on, chairs by the beach. Pool area was well staffed, lots of chairs, still required to save a spot or there wont be one if you show up after 10. Its a huge hotel and not enough chairs for every guest. Activities and exercise daily, I got out of my chair and was glad I did. We played waterpolo after the workout and that was Fun!New hotel that just opened next door. It was also very nice and looked modern, not tropical. Kind of fancier and not what I wanted. Some guests were asked if they wanted to upgrade to that hotel that I talked to. It didnt have many people there and I would have missed the pool activities if Inhad stayed there.Restaurants were always good. Im easy to please and the buffet had plenty to choose from. If you go during peak spring break, like anytime in March, get there early to avoid waiting. We were there last two days of March and first week of April so crowds were not a problem at the restaurants.Italian restaurant everyone was telling us it was the best. I should have asked what to order. My meal was seafood and noodles and just real salty. Japanese was my favorite. We sat outside and it had a fun party type atmosphere. Sushi, sashimi, and I thought beef teriyaki was really good.Theres a nice Mexican restaurant and we missed our reservation but the buffet was good enough for dinner for me.The rooms we had, traveled with another family, were really nice. Both families had their own room, both were deluxe suites with a king bed in a bedroom and separate bathroom. Lots of space, pull down Murphy bed in main room which was comfortable, very large room, balcony facing the ocean, hammock which I sat in and could have stayed in, kitchen which we didnt use since we had all inclusive, really liked the rooms.I would go back which I have never done in my six trips to Cancun. The signing receipts for everything was a hassle but not that bad. Everything was clean and seemed like it was still pretty new even though it was built 7(?) years ago.

Wilbert Che was our waiter at the elite pool this trip. He was so attentive and accommodating to all of our needs. Wilbert brought us things we didnt even know we needed! We hope to see him again next trip!

All the way from the UK.Check in was slow once we were served. Took around 15 mins to get the keys. The check in person wasnt very helpful. He just gave the keys and off we went. Later on when I returned later that night, I asked about kids club and entertainment, a guy handed me a pile of papers. I asked why this wasnt handed to me at check in and he said you should go to concierge for all the info but that was never communicated to us. We had a 2 bed suite. There were 4 adults and 1 x 6 year old. The suite was well set up and so spacious. The living room was where my daughter slept on the pull down hidden bed/ The kitchen area had its own shower and toilet too, so she had her own bathroom. - it had a full kitchen. Great space and balcony.Once we checked in, my daughter wanted a last min dip in the pools before dinner. We went down at 5pm and there was not one towel in sight. I asked around 5 members of staff for a towel and they shrugged their shoulders and walked off. Not helpful. I eventually asked if I could take a shirt that they were selling on the stalls to dry my freezing cold child, then a lady appeared from the stk restaurant with a towel.Our first night, we ate in the buffet. My family are not fussy eaters at all. We eat anything but the food from this buffet was inedible. It is such a shame as the buffet lets the resort down. All the other restaurants are fantastic. More on that. There was hardly any selection of food and lots of slop. The pasta station was great and my daughter loved it - however it took me 20 mins to get served for my daughter by that time, my food had gone cold. Someone said by the pool that they waited 50 mins to be served pasta. The guy cooking was very slow. He couldnt multitask and seemed to do one dish at a time. They needed a bolognese ready to go.Key things - BOOK your dinner reservations at all the restaurants before you arrive. They get booked up. If booking at the Italian - book 15 mins before you actually want to be seated as they make you wait at the bar for 10 /15 mins. Not great when you have a hungry kid.We are from the UK and we found that there are no brits there. We loved that element.The italian restaurant had the loveliest food. Really nice and great small portions which we enjoy. Nice lighting and atmosphere. The Mexican was nice too - felt authentic - love the churros! The steak - could have been great. The steak WAS lovely food was nice. The water was served in the small plastic bottles which you get at the pool so I felt that this reduced the feeling of a nice dining experience and was more fast food vibes. Putting water in a jug would make the restaurant feel more classier. The lights are very bright here and we couldnt hear any music, just loud noise that echos everywhere. The buffet in the morning was ok - not the best iv ever had, but much better than dinner. I was able to get fresh eggs / omelettes etc. The smoothies were great and the service was good and quick. The only off putting thing from breakfast was the loud music. It was like being in an actual night club with thumping music. As a family, we were unable to have a conversation at the table as we were shouting so loud over the beats but couldnt hear each other.The kids pool was great and nicely heated to take the edge off the winds. The wind was appreciated as it was super hot and you dont realise you are burning.The staff that served throughout the day. On the first day, our server was so super lovely and friendly. We tipped her $10 tip. The next day, she refused to give us eye contact and was quite rude and tried her hardest to not hear us". I then gave her another $10 dollars on top and said sorry that was all we had yesterday, heres another 10 on top for yesterday. Then she smiled and went back to being friendly. Ramos by the pool was great, He was friendly and easy going. Always helpful and brought us whatever we needed. Benjamin was also great and he would bring us towels some days. But $20 dollar tip minimum each day is what you need to give in order to get the service the next day. There is no entertainment really at night which is a real shame as the resort would have been better if it had that option. There was a kids club facility - the staff were really friendly, but my child loved the pools and the water bridge that she was happy to play with that instead of kids club.The beach - such a shame about the seaweed, the staff try their best to clean up but it is still there. My parents stayed by the beach. The staff were friendly until the 10% tip wasnt enough for them and they were cold towards them,.The water park in the sea was fun, I loved it. The sea was Nice and warm. The food around the pool each day was fab and fresh. We couldnt fault it. Great options.The spa was amazing! My mum and I have regular treatments around the world and we thought the service, atmosphere and massage was one of the best weve tried. The 80 mins went way too quickly. I would highly recommend some treatments and going an hour before to enjoy the spa facilities. Such a treat. This was 5 star!The last night -we received an email with all the extra charges. It was over $1,000. When I went down to the desk, a lady asked if I was ready to pay I said no and I had to query a few things and asked why some charges were on there. Augustine (assistant manager) looked unbothered as if I was an inconvenience. He explained they hadnt yet removed our $140 daily allowance from the bill... Why on earth send a bill out that doesn't show the charges that are YET to be removed. Or a note to say they will be removed. What a waste of my time going through it. This then reduced the amount down to $500. I feel like if I hadnt checked the bill, they would have allowed me to pay the full amount. The last issue we had was the internet - The basic free internet was useless. We paid for 8 devices $25 per day. When you log in, you select how many days you need. We input 7 days. After a few days, the internet was not working and we phoned down and asked if they could reset the internet for us. They did, the lady was very helpful. After re-loggin in, we had to say we want internet for our remaining 4 days logged in, worked sometimes over the last few days. When I checked out. - the bill showed wifi for 7 days and 4 days. I had to explain I have been charged twice. At first they didnt believe me, after a few minutes explaining what had happened, the eventually wiped $100 off |(4 days of wifi). But no apology, it was if I was annoying him.In todays world, good high speed internet should be free.I originally found this resort on booking.com..but phoned up the resort to ask a question. Antonio who I spoke to and booked with was so helpful, I paid half of what was quoted on booking.com. if I had paid the amount via booking .com I would have been annoyed. For the amount we paid, it was ok. Being from England, we arent used to paying and tipping for every single thing. You feel like if you ask a question, you have to tip. I have stayed at the Hyatt Ziva in Cancun before and that was amazing. If you can get a cheap deal - then stay here. Food in the restaurants are great (just not the buffet) the pools are great and the rooms were great.

We came here for our honeymoon and had the most wonderful service by all of the staff! Wilbert & Carlos in the elite pool section went above and beyond always!! Set up the most romantic steak & lobster lunch for us and exceeded our expectations. Marcos & Chef David helped with set up too and made everything so wonderful!! We cannot be more grateful to stay here and hope than we can come back soon!!! Also, Adrian at the Davino Bar was amazing!!! Thank you so much Wilbert, Carlos, Marcos, & Chef David. You created once in a lifetime memories for us and we are so incredibly thankful!!! Also shout out to all of the amazing ladies at the Elite Concierge like Valeria!!! Thank you Villa del Palmar!!!!!

The food was great and cannot speak enough on the waiters who attended us William, Wilbert, Victor and Marcus. They exceeded our needs and provided great customer service. Cannot forget the amazing help we also received from Otikio, helped us with restaurant reservations and recommendations. He also assured we had everything we needed and went above and beyond to ensure our stay was one of a kind. We will be coming back soon, as our family and kids loved it!!!

My family had a great trip here. The restaurants were all excellent, the food was great and the service exceptional. Alonso Fonseca Mesero at Davino was the BEST waiter in the resort 10/10 service!! The beach is nice, the water was a little rocky and of course the seaweed, which just so happens to hit that side of the Gulf of Mexico. It is not bad, kind of like thick grass clippings. The food at this place is really, really good and lots to choose from. The mixed drinks are very good as well. Could use a few other beer choices but overall a great family resort. It would be tons better if the GUESTS would follow the rules and not "hold" seats and not use them for hours on end. That is the only issue with this resort, but that type of thing happens at lots of all-inclusive resorts, the entitlement mentality of saving seats. Putting a bag, book or flip-flops on seats at 7am or 8am and then not showing up until 11 am or Noon is just rude.

Great service especially from William the waiter. Always kept the group happy with drinks filled and good laughs, cant wait to come back! This was my groups second year at the resort and we cant wait for next year!

Having our first family dinner at Hiroshi. Cliff Tomas and Fernando are excellent and took care of all our request. Excellent service along with excellent food! Thank you! You guys are amazing. We will be back soon! Thank you!

Thank you for an amazing Spring break vacation for our family! A special thank you to Candido for going through extra mile and ensuring we had everything we needed throughout our stay! We will be back to visit again soon!

Awesome food and hospitality. We got to taste some authentic delicacies. Porfirio served 16 people at the same time. He was very professional and passionate about what the restuarant served. Our party of 22 had a great experience.

Israel was so kind and attentive, he made our stay so welcoming! He was someone great to have everyday and makes Garza Blanca amazing!! Such a humble and caring person, definitely would come back just for him!

My husband and I visited Garza Blanca for a short getaway from Feb. 27-March 3, and the only issue was that we couldn't stay longer.Room & Property: This hotel is gorgeous and brand-new - very high-end, with attentive design touches everywhere. There were almost too many pools to explore, and the beach was beautiful as well (although the best places to swim were near the sister property, as the water was weedy in front of the hotel - though that made for some fun fish watching!). We had a swim-up room, number 4007 which was absolutely perfect for us - nice and close to the beach, with stunning and thoughtful features in the room itself (the bathtub was fantastic, and we loved having a private pool and patio!). We never had trouble finding a great place to lounge by the pool or beach, though when we were there the hotel's occupancy was very (low which felt extra luxurious). However, I suspect it would be incredible and feel spacious even at full capacity. We missed the opening of the rooftop pool by a couple of weeks, so it looks like there are even more beautiful options for guests visiting now. I also made use of the gym on the second floor one day which was state of the art. There was some construction happening while we were there, but nothing bothersome.Food: We ate at Bocados (twice!), Hiroshi, and Blanca Blue for dinner - all were excellent, with attentive service and extremely high-quality food (comparable to the top-notch quality we'd experienced at the Garza Blanca/Hotel Mousai in Puerto Vallarta when we were there a few years ago). For lunches, our favourite place to eat was the food truck patio, and we also went to the beautiful Mexican restaurant (Zama, I think?) at the sister hotel one day. We did make dinner reservations - I'd recommend doing so especially if you want to eat on the patios; you can just do this yourself online. We ordered room service breakfast one day - it came in a reasonable amount of time and everything was good, however, they didn't bring a table and awkwardly stacked things on the tiny table on the patio which made for an uncomfortable and messy meal haha.. in the future, I hope they realize they should expect to leave a cart in the room that can be used as a table, as is done in many other hotels.. :PDrinks: Felipe at the lobby bar made us some incredible cocktails - we felt like we were at a high end bar in NYC or Toronto when he was behind the bar, and he was friendly and professional. We also had some top-notch and inventive margaritas at the food truck bar. The pool bar drinks were a bit more basic/utilitarian - some of the bartenders there seemed a little less enthusiastic than others at the resort, but it was still totally fine. We also enjoyed the beach bar at the Villa del Palmar with the swings, and one of the bartenders there went above and beyond and made me a favourite drink that I'd been craving that wasn't on the menu (a Hummingbird). Service: On the whole, we really had no major complaints - though as others have noted the service in some areas is a work in progress. For example, when we arrived although we were warmly greeted by the staff (and they were on top of booking our pre-departure covid test, even going so far as to check that we didn't want a PCR test as we were returning to Canada - the rules on that literally changed while we were there but I appreciated their thoroughness!), we were not offered a welcome drink. We were also very eager to get to our room so we could change, explore and have something to eat, but were required to chat with one of the concierges for probably 15 minutes who told us about the property and then suggested we commit to a presentation over breakfast one day about becoming a member (in return for some perks which we weren't really that interested in) - we politely declined, but it was a bit irritating as we were hungry, as our plane had not had food service (we actually mentioned that we were eager to grab some food early in our conversation, but she didn't pick up on that cue..). Finally one of the butlers (Georgina) graciously escorted us to our room, and she asked if we'd been offered a drink yet and seemed surprised when we hadn't been (she gave us some waters - and to be fair, when we arrived at our room there was a welcome bottle of sparkling wine :D ). However, aside from a few little things, the service was mostly fantastic. Cesar (I think? So sorry if I've mixed up his name!) on the beach took great care of us on multiple days, making sure we were never without a drink, and the wait staff throughout the resort's restaurants were charming and lovely. We didn't venture off the resort given how little time we had there - but we soaked up lots of sunshine, swam in the ocean and pools, read and relaxed and it was exactly what we were hoping for. I'd highly recommend it to anyone who wants to splash out on a really great resort experience where you will have absolutely everything you want and more. Thanks for the excellent (but too short!) holiday, Garza Blanca!

Israel is the best pool wait staff Ive ever had. Honestly, he made our trip! Hes easily the best hospitality professional Ive ever encountered. Yall are so lucky to have him! Benjamin at the adult pool was also great. My advice is to rethink the music at all the pools. The live sax/keytar/trumpet is not fun. Its sounds like elevator music and no one around us enjoyed it. Play some real tunes and keep the bar open later until 1 am as advertised and everyone would be a lot happier. Also the hotel is still under construction and it really should start at 8 or 8:30 not at 7:30 every day to make everyones stay more enjoyable. Overall, Israel is the BEST!

Wow. Garza Blanca is an amazing hotel. The all inclusive package is a must! If you want to getaway and pamper yourself in the lap of luxury and delicious food, stay here. ALL staff wore masks. I felt very safe here. They required people to be masked at the buffet/food area which I also appreciated. The hotel spared no expense in the rooms. L'occitane en provance toiletries. Toilets had a fancy Toto bidet. Hammocks on the balcony. Nespresso machine in the room. There isn't much around the hotel to walk to. If you want to see the town, it's away from shopping and outside restaurants- you'll need to cab or take a bus there. This is perfect for families and people that want to escape/relax. It's very quiet after 10/11p. Hiroshi - don't miss the Hamachi sashimi and the octopus skewer. Really enjoyed dinner here. Tried to return on Wed night without a reservation but was not able to be seated even though there appeared to be plenty of tables. *consider having a wait list for walk-ins* Blanca Blue- my favorite! The shrimp timbale, fried squash blossom taco, fried octopus, short ribs were fantastic. For dessert, don't miss out in the bunelo with ice cream and berries. Maria is the best server. The breakfast buffet was also fantastic. Ask for a cappuccino and green juice. Spa Imagine- paradise! The. Best.Spa. the architecture, the service, the experience was out of this world. Got the couple's massage for 100 minutes. There is a wet and dry sauna, Jacuzzis, ice and hot teas. Gustavo was so hospitable. Rooftop- what a view! Have lunch here and enjoy the infinity pool. Shrimp or fish tacos are a must. Ask for an extra side of salsa- it's a gem. The Buffalo wings were also good. I left my cell phone and realized it about an hour later. I was so thankful the staff found it and kept it safe.Bocados- they were out of the aged dry ny strip so got the ribeye. They cook the steak exactly how you ask. Get the bocado and chimichurri sauce. The mushrooms were plain. The baked potato was tasty (yellow potato not russet). The spinach with garlic was also good. The boccado salad was nothing special. The lava cake is a must with white chocolate poured on top. The breakfast buffet at Bocados was ok. Blanca Blue breakfast buffet was better. You have to order your eggs if you want them at Bocados and we never received our order. Cappuccino was excellent.

Thank you Alejandro for offering us this fun sushi making class. We had a great time! The chefs were awesome and the sushi delicious! Alejandro at Garza Blanca Cancun is the best. Highly recommend visiting Garza Blanca Cancun, you wont be disappointed!

Nice place to go with the whole family, very friendly and attentive staff, I love their greeting touching his heart, delicious and varied meals, breakfasts ummm.. delicious, very good pools and very clean beach, very comfortable beds and pillows, quiet live music at night, I would return happy

Carlos and Miguel were so amazing! The best bartenders always took care of us and were so funny and made sure we had an amazing time. Everyone was so friendly and ensured we were always safe. Cant wait to come back!

I had a amazing vacation with my family, on this vacation it wasnt comparable to any other service ive experienced and it was great the people are extremely sweet youll never hear someone not say your welcome, or ever be rude to you in anyway, and if your there for longer period of time they wont forget who you are and are sweet and caring to those especially who stay longer, also for those who dont speak very good Spanish they try to help you get better at speaking Spanish, but most also speak english if thats not your type of thing, over all tho this was the best resort ive been too ever ive only been on American resorts before this and its just incredible never got this service back in the states, just breathe taking views, and amazing food too. couldnt have asked for a better vacation

We did a quick trip to Villa Del Palmar last week - spent three days there and absolutely loved it. We loved it so much we are going back for two weeks in August. The service was sensational. This was the best food that we have eaten at an all inclusive resort. All of the servers were super friendly - shout outs to Elias and Ana at the breakfast buffet. Candelario and Moses at teh pool. Luis at the "swing bar" on the beach. They went above and beyond for us.

I cant say anything bad about this resort. They went above and beyond for my family. Everything from the drinks to the food was amazing. It was like a dream come true. We have been telling all of our friends and family that they have to come and visit your resort. Everyone greeted us with open arms. They maintained Covid protocols. We are already planning our next trip! Thank you so much! And see you soon!

This resort is exactly what you imagine in a resort. The rooms were clean, comfortable, and the staff are friendly and eager to help. They went over and beyond to help make our stay enjoyable. You get you private beach, multiple pools, hot-tubs, drinking options, and spectacular views. For foreign visitors, they do in-site Covid testing as well (of course, for a fee of $15). It seemed that there are many activities for kids here as well, so if you got kids this is an option for you as well. I highly recommend this hotel for anyone visiting Cancun. The spa was very bit expensive, but again it's a touristy area so that's expected. The food was also bit pricy if you don't have all inclusive package but it was great. The free lobby bathroom however had heated seats, with automated cleaning (Plus point for me).

Being our first all inclusive we went into this a little skeptical about the over cost, food, service amenities etc. We expected glitches and come disappointments. Boy were we wrong. We were there the first of March for 6 nights. The service was fantastic from the moment we stepped onto he property. Our room was large, clean and wonderful. The grounds were beautiful and really well maintained. The 5 pools were just the right temp and gave us the ability to switch around. Several hot tubs and the beach was clean and awesome! Plenty of places lounge all day and the pool side service amazing. All staff was friendly, the food was amazing all day whether it was in their restaurants, at the buffet or pool side. The staff was the best part as they really made you feel special, and attended to every need and desire. We felt guilty many times about their hustle an accommodations to us. When you go take plenty of cash. They truly deserve great tips. The service on all levels in Mexico is so different and so much better from the US you won't won't to leave.

We enjoyed our stay at Villa Del Palmar. The staff went above and beyond to make sure our stay was a positive one. Special thanks to Adrian Pat, Cesar Soberanis and Roger from the Italian restaurant. One thing that was a bit misleading was the advertisement of free snorkeling at the resort. It was free but where you could snorkel was in front of the resort and there wasn't much to see, just sand and seaweed. Other resorts we've stayed at would actually take you out to a reef to snorkel, just know to get that type of experience here you'll need to pay for the excursion.

I was very pleased with Miguel the supervisor from the Night Shift . He was able to have the birthday set up the same day from arrival although it wasnt done before till I mention it wasnt done . I was also very pleased that we were upgraded from the room due to some other inconvenience.

Wonderful meal on our special day. They were the best! It was a view of the ocean and was clean, well-staffed and such absolutely great service. The music was so romantic - a young, talented trumpet player with a mute contributed to a lovely romantic atmosphere.

This is my second night on the Hiroshi restaurant(Casa Blanca Resort). I came back here for the wonderful service( MIGUEL and KARLA)and wonderful food. Next Cancun time, I will be here again. Thank you guys!!!!!

Alexander, our romantic dinner server, was amazing ! Ariel , Angel and Vanessa were in charge of the activities and were so great ! This is my favorite place to visit in Cancun. Absolutely everyone and everything is fantastic! The energy and service is phenomenal

I honestly enjoyed Hiroshi and think that it is the best one in the whole resort. Our waiter Porfirio was very nice and had a good sense of humor. In all, there wasnt a single thing I didnt like about this restaurant and if you ever come to the Garza Blanca resort, I definitely recommend checking out this restaurant

What a great evening! My husband brought me to the Garza Blanca for Valentines weekend. We had our Valentines dinner at Hiroshi. Porfirio did not disappoint! He was an excellent server he knew everything about the menu and the cocktails. And to top it off he speaks fluent Japanese! Our evening could not have been better. Thank you Hiroshi for a beautiful evening everybody there was so lovely and so accommodating. Well see you next Valentines Day! Hopefully sooner!!

Came with my family. Excellent service and food. Porfirio was an excellent and funny server. Highly recommend the popcorn shrimp appetizer and chefs selection of sushi rolls. Drinks were great also.

Porfirio was an amazing server. We tried the chefs special and had a variety of cooked sushi that tasted amazing. All of his suggestions tasted delicious!!! Definitely recommend visiting the resort and making a reservation at Hiroshi. Ask to be seated in Porfirios section.

We came here for a family/friends vacation and got to sneak away for a dinner date. Everything was awesome from the door greeting, service (our server was kind, funny and very professional), and the food. Ah-maz-ing!!! I highly recommend this restaurant while you are here!

We stayed a great 5 days. The place was beautiful, clean and staff was amazing. I appreciated everything they did to make the experience a great experience. They even offer on-site covid testing (there is an additional charge it is not part of the all-inclusive which I was fine with others were not so gracious).

Let me start by saying there was NOTHING negative! From Check in to check out, service, food, facilities, amenities, everything was excellent. I have been here a few times, and cannot say enough good things. We stayed in a full villa suite with 6 people total. Fantastic room, with a stocked kitchen and fridge. Stunning views. Hammocks on the balcony. Everywhere was impressively clean, Including one of the restaurants kitchen. Every staff member we encountered we smiling and ultra friendly. The detailed service from all of them was stellar. If your go, PLEASE use the spa. If you dont get a service, you can purchase a day pass. Its the most beautiful spa I have experienced, and I ALWAYS use the resorts spas. Steam, cold plunge, jacuzzi, and such attentive service. 5 of us all had amazing massages. Gustavo attended to all of us wonderfully. We all cant wait to return. A bit of travelers advice book on Expedia or Travelocity, you get privileges until 5pm on your checkout day, and can take a late flight home.

Villa Del Palmar Cancuuun always take care of you as royalty. I love visiting all the Villa Group resorts. They take care of you 100% at all times. I will come back anytime. Quiet resort and not overwhelming with so many tourists.

My wife and I stayed in Garza Blanca just next door and decided with another couple to try Davino's. What a great experience. Sergio our server was simply amazing and took care of our every need (even ones we didn't know we had!) The food was exquisite. They were out of Lamb Chops on our first night and Chef Fabian invited us back for a 7 course Chefs dinner a few nights later so of course we came back. Each course was even better than the last, Chef Fabian even made a point to incorporate items for my wife (she is not a very adventurous eater) in the 7 courses which made her very happy!!

This evening I had reserved seating for a party of 4 at Davinos. It was for my wife's birthday and I went in early to review options w the restaurant manager. We preselected the wine, seating area and of course the food. Roger was assigned to take care of us.He hit it out of the park! The appetizers from octopus to scallops were outstanding. The balsamic/ olive oil w parmesan cheese dip mouth watering. But I was not prepared for how good the bread would be...damn.My wife had grouper and I had lamb chops. Both were seasoned perfectly. How can they to this? They did w the birthday cake & photo frame. Outstanding...my wife even thanked me again today. Credit goes to the team at Davinos!

From the booking to the leaving you are treated like an Allstar! We were picked up at the airport and driven to the resort by our own private driver. Sophia our concierge welcomed us with a warm smile a glass of wine. She had our bags delivered to our room made some great suggestions on excursions, we may want to do and was very helpful. We stayed 7 days, ate at every restaurant and was not disappointed by a single meal!. Even room service was spot on. We spent every morning starting with breakfast and being served by Jorge, Oliver and Elias, they were so enjoyable and kind and knew exactly what we drank each am. Then we enjoyed a Pina Colada and chatting it up at the tiki beach bar, yes this was an everyday thing ( we were on a girls vacation) When I say Roberto Ruiz, Alan Flores, and Luis Diaz were the best bartenders you will ever have that would be an understatement. We had so many laughs with them and they just made the start to each day more enjoyable. We would pop back in throughout the day to make sure they were still having fun. They took such pride in working there and it really showed. A+++++++ service! The pools are clean and refreshing the ocean is incredible and the shore is dredged twice a day or more if needed so the beach is probably one of the cleanest I've ever been to and I live on the beach in Florida West coast so that is saying a lot. There is always plenty of room at both with choices to stay in the shade or sun. They must clean the place constantly as it was sparkling clean at all times.Every employee is just so welcoming. If you see the Handsome Fernando from the spa take him up on an amazing spa experience! Make sure you do the steam room and the dips in the cold, Hot, warm Jacuzzis. A few more shout outs to Hector from Hiroshima who after one day remembered I was allergic to LIME and made sure none was in my drink or food. Martin from the same place who gave excellent service and full of energy.Our trip was overall one of the best as it always is when we visit here.Definitely recommend the Zipline ATV and Swim hole excursion by Selvatica. They were so fun and also enjoyed their jobs and was a total great time! Thank you to Everyone at Villa Del Palmar Cancun for a trip full of lifetime memories! We will be back! Gretchen and Devin Mother daughter trip of the year!

We had Jose Canche as our pool side waiter. He provided amazing service the entire time of our stay, 6 days. Always keeping an eye on to make sure we had everything we needed. Thank you very much Jose!

We decided to give a try to Hiroshi Restaurant in Garza Blanca 5 Diamond Resort even though my husband doesn't like Japanese cuisine. Our waiter Zari was very knowledgeable and sweet, he made our dinner very special. He recommended some dishes which we loved and provided 5 star experience. Food and presentation was outstanding, everything from appetizer to the desert deserves Michelin Stars. We will definitely be back.

Our family vacation was amazing thanks to the staff at Garza Blanca. Our family stayed in the four bedroom penthouse, and everything was SPOTLESS. Housekeeping made our meds every day and also every night before bed. The bartenders are out of this world. The drinks are incredible. The staff by the pool was incredible as they laid out our towels for us every day and made sure everything was taken care of. Ariel was our butler and made accommodations for us every day. The 50 minute massage is also AMAZING. I cant stress enough how amazing the staff was here at Garza Blanca. They made us feel right at home.

We have just returned from a 10 night break and we stayed in Garza Blance for 8 nights - it has been so perfect. From the front desk service (Chris who took care of us from day to the end of our trip) and to pools, Spa and the food has been so perfect and amazing - just what we needed. The food in Hiroshi had so many Vegetarian options, and it was perfectly cooked and served with friendly staff. Our special thanks goes to Chef Maria and the waiter Zurisadal. Similarly the Blana Blue restaurant was cooked so superb, the chef specials were mind blowing - our preference was to have spicy mexican food and the chefs made every effort to provide us that. Special thanks goes to the Vanessa (the hostess) and the waiteres Roberto etc. As we are vegetarians, the team took a lot of time to make special food - highly recommend asking for Chef Specials for the Breakfast rather than getting a buffet or ordering from the menu. Absolutely delicious specials were avilable but you have to request these separately. In terms of pool, and Jacuizzis - there were quite a few places to relax and they weren't croweded. Actually there was a wedding over the weekend and we noticed a few famiies with kids and it was a little busy and noisy those period. The team around the pool was so friendly and provided the right serivce. Our special thanks goes to Ricordo, Roberto, Israel and our butler Candido. From day 1, Candido ensured we had everything we needed in the resort (from sorting the kitchen supplies, lunch etc) and helped us to plan for the tour dates and spa dates. Thanks Candido for making our stay a rememberable one. We will defo be going back there, highly recommed joining Veena (yoga teacher) at 9am near the pier. I found Veena to be highly skilled, a professional yoga teacher who pratciced yoga with us for an hour every morning. Also, we go some discounted prices for the Couples massage which we both thoroughly enjoyed, Ileyana and Kate was superb, thanks guys. the spa setting is done so well, well worth a visit.

Food was very good and presentation excellent. We tried multiple appetizers from shrimp to scallops to the grilled veggies ! Yum. We had the pork tacos, fish tacos and the chicken enchilada. Just excellent and the service was on point! we will be back

The service is TOP NOTCH. How top notch? Soo top notch that room service calls to make sure your room service went well. EVERYONE is amazing! Porfirio, Condido, Isaac, Israel?, Lido, (this guy with tattoos that made me coffee and I hate coffee however now Im a lover of it thanks to him!!) EVERYONE (Im forgetting a few names) Everyone literally was amazing!!! Every restaurant treated my family & I as if we were celebrities. I love genuine relationships and speaking to everyone here I felt like I knew them for forever!!! If you have any other questions please feel free to reach out and ask me on my Instagram KrystleJenni. Get the all inclusive!!! It is sóo worth it!!!! Thank You Garza Blanca!!!! Youve exceeded my expectations and well be back in about a month or two!My IG: KrystleJenni TikTok: TotallyTrippin

My wife and I had dinner at Hiroshi two nights in a row. I was overwhelmed by the quality and presentation of the food and drinks, as well as the kind and attentive service from our servers Zuri and Porfirio. We will definitely be returning again.

Fantastic staff & resort! Would highly recommend for anyone searching for an all inclusive vacation!! Pool service wonderful! Our view from our room was amazing! Dinner menus were great! Pool bar..for a great drink!

January 2022 was my first visit to Cancun and I was very impressed with Garza Blanca. Our butler was Ariel. She was extremely helpful during our stay. I was very satisfied with her attention to detail and her wealth of knowledge about the area and available activities. All of the staff was very friendly.

We have been a part of the Garza Blanca for the past year and with Villa del Palmar before that. The Garza is a beautiful new resort. The building layout and prestigious indoor decor exhibits the Garza's elegant atmosphere. The pools, restaurants and the evening lighting ambiance all make the resort even more relaxing and remarkable. However, what makes the Garza experience even moreso impressive is the staff. The staff from the front desk to housekeeping to wait staff are always so pleasant and happy to serve. Everyone has smiles and their customer service skills are unlike any other place we have stayed.We have had butler services each time we have stayed at the Garza. Our first butler services were provided by Ariel. She is amazing, professional and very courteous. Ariel checked in with us multiple times a day to be sure all our needs were met accordingly. Ariel is always willing to go beyond her duties to be sure our stay is satisfactory and meets, even exceeds, our expectation. Because of her excellent customer service skills and professionalism, we always request Ariel for our butler services. We suggest if you'll be staying at the Garza, you should put a request in for Ariel to provide butler services. You will not be disappointed!

Food was great, service was amazing, great ambience. Our server went above and beyond to make sure we ordered the right food. Amazing sushi, drinks, appetizers 100% recommend. We will definitely be coming back!

We have been visiting since 2016 for my 50th birthday. Every trip has been memorable. This time we stayed at Garza Blanca, but we were able to visit all of the VDP amenities as well. Cesar in Carpachio's is so full of joy and fun. What a great treat to have him as a server. The food is predictable which is great because it is good and fresh. We always visit the Village Spa as well and there was no disappointment at all! Victoria offered wonderful services for both a massage and a facial. Would like to see the locker room upgraded, but the experience was fantastic nonetheless. Adrian and Oeliander at Davino bar also are great! Such fun they have! They even remembered us from a year ago! We are owners so maybe we are a bit prejudiced, but we love coming back to VDP/GB Cancun. :)

We had an amazing experience at Villa del Palmer. Daniel at front desk helped us check in and checked out. He is so helpful and welcoming and all information we need he was able to give us. COVID protocol were on place in whole resort. Very clean washrooms. Food was amazing. All helpers in whole resort were amazing. Kayak and paddle boating was amazing experience of my life!You can snorkeling and can see so many breeds of fishes.

Chris Olvera is not only a wonderful concierge, she is a wonderful human. She took great care of me during my stay. She goes above and beyond for her guests. When I needed something, she went out of her way to make sure I was taken care of. It is people like her in the world that give me hope for humanity!

My husband and I spent a week at Villa del Palmar - Cancun and loved it!!! The staff were so welcoming, kind, and helpful. Carlos and Jose by the pool always looked out for us. Our concierge made sure whatever we needed was taken care of. And Gustavo in the spa was amazing!! He made our spa experience one of the best I've ever had! I strongly recommend this resort!

It was a very enjoyable stay, all the stuff were polite and efficient, especially Sebastian on the front desk. The beds were lovely and the linen impeccable and very high quality - I slept incredibly well.I had a couple of problems that I needed to resolve quickly and the manager at the front desk Isabel, dealt with them immediately and efficiently.Everything was cleaned rigorously everyday and the whole place was immaculate. All in all a fantastic top class hotel.

Having lived in the Caribbean, I have been to a lot of beach resorts. For me, this one was pretty good overall. Is it perfect for everyone? Probably not (if you are a young partier and want to be in the heart of Cancun, this isn't for you). But, I really liked it. First, I found the rooms to be very spacious and comfortable. The beds/pillows/towels/etc. were excellent. Also, they have a hammock on the balcony that allows you to really relax by the ocean.Our room was a 6th floor oceanview 1 bedroom suite -- highly recommended. With this option, there was a master bed, couch, murphy bed, kitchen, and washer/dryer (awesome if you're getting dirty on the beach or exploring!). This allowed our family a lot of room to spread out. The housekeeping was very attentive. Every day, they will clean the room and return at night to see if you need anything extra (coffee, water, etc.). Super nice.They have a lot of pools on the property including one with a waterfall bridge that kids will enjoy. While there are not waterslides and more extravagant water features, it was pretty nice overall. The kids liked exploring. The beach offers kayaking and has a large inflatable floaty in the ocean. Kids can swim out to it and have fun climbing and jumping (they provide life jackets). Restaurants: Zama and Caprichos were the ones we tried. We didn't pay for all inclusive. Why? Because we are not the types of people who stay at the resort all the time. We are likely to be out 30-100% of the day and aren't big drinkers. So, that means missing meals and drinks that "all inclusive" prices in. Thus, I found it better to just pay "ala carte" for meals. Yes -- it is expensive. But, if you do the math, you may save money this way even paying full price. (1) Caprichos: Very good buffet restaurant. Huge variety of foods at breakfast and dinner. Breakfast was probably the most extensive you can imagine -- everything and anything was there. Super good. For New Years Eve, we did their buffet. It was even more than what we saw on a "normal day." Just eye-popping and very extravagant foods. You will see Mexican specialties and regular things too.(2) Zama: This is a more casual Mexican open near all the pools. Dinner menu was better than the lunch one. Chicken Mole was fantastic. Likewise, enjoyed their appetizers and drinks. Highly recommended. Pricing was okay for a resort. (3) Minimart/Shop in resort: Expensive. But, decent option if you need something. If you want to save money, walk out of the resort gate and a few feet away is a very nice Shell station. They have almost the same stuff at 1/2 the price. They offer COVID-19 testing at the resort. But, I also saw it all over the place in Mexico. Even the ferry terminal had a place. Anyway, we did the test at the resort. Schedule it when you check in. Then, on the day of the test, pay early to avoid the lines. Test went very smooth. Have no fear - they didn't ram the q-tip into your sinuses!Pros:1) Nice spacious room2) Away from hotel zone -- so MUCH more peaceful (and probably safer) than other parts of Cancun. Probably better for families and not party people.3) Clean / Chill atmosphere.4) Good food and service.5) Can arrange tours, activities, airport transfers.Cons:1) Beach isn't the most beautiful one in the area. I'd say it is average.2) Away from "true" Cancun (if that matters to you).3) Had a "check out" pass paper that you have to hand to the bellhops when leaving. I lost the paper and had to get a new one. Just seemed like a weird procedure.Overall service at the resort was excellent. We didn't have any issues during our stay and they were helpful. Would definitely go back!

The hotel is very large but you do not feel crowded. The room was very clean and is equipped with a microwave and coffee machine. I particularly enjoyed the balcony hamock. It has three pools and two jacuzzis. However, the pools were too cold. Pool service was excellent. Moreover the breakfast buffet is overpriced at 650 pesos per adult! I also had difficulty when checking in as the hotel could not find my paid reservation.

I dont really write reviews, however, my experience at Villa de Palmar was extra special since it was a very memorable event I just had to share my experience. My wedding was perfect! My wedding coordinator Gabby Uribe made it so effortless and made everything go so smoothly. My family and guest loved the resort so much too that they plan to revisit again. The staff are so friendly and attentive, they always make everyone feel welcome. The restaurants are amazing and the food is delicious! My wedding went beautifully thanks to the amazing vendors that work with Villa de Palmar. Andrea from Eventos VanGogh created the perfect beach ceremony ji and reception from the flowers to the linens and decorations, it all came together beautifully. The catering staff and manager did such an amazing job being attentive to my guests and the food was delicious. I am so grateful for our great Photograher Oscar who captured the the most memorable moments of my wedding, he took amazing pictures and I loved the album! I would recommend to anyone looking to have a destination wedding in Cancun to consider Villa de Palmar, theyll have a beautiful experience.

Best resort Ive been to! Ive been to couple of resort in Mexico , but Theres no comparison to villa del palmar. The service, the staff, the beach, pool area, the view and the FOOD is amazing! I definitely recommend the restaurant Zama , waiter Rembrant Espadas was awesome!

This is a very good hotel. The pools are great. The staff are super friendly. The hotel is going through a soft opening so there is some construction ongoing. No big deal but there are some construction noises. The food in every restaurant we tried was very good. The rooms are well laid out. The hotel does have a few teething problems - long check in process, time to change incorrect billing, delays in getting a few room deliveries. The bedroom pillows are not that comfortable. The hotel is very good and will get better.

This hotel has the best collection of swimming pools I have ever experienced. The several jacuzzis were great too. I loved the individual butler available. We loved the balcony with ocean view and hammock. Food selections were very good. Liked being able to go to the attached Villa des Palmas hotel next door for Starbucks, sundry store, and more food options. Need to tighten up on some of the restaurants --taking orders and delivering hot food were not always connected resulting in cold food. Otherwise food quality and service were excellent. Needed to have entertainment options as existed at next door hotel. Weirdest thing was a shower with a glass door that would make one visible to the other side of the hotel balconies unless you pulled dark curtains. There was no bathroom door at all --did like having a separate watercloset with a frosted door and a great bidet. These bidets were also in all the public bathrooms too. Would go back when they finish construction and have a rooftop infinity pool. Prearranged pick up and return service to the airport was excellent and timely. The COVID antigen test was available and the results were supposed to be reported within an hour. We had a scare because we had not gotten results over 18 hours later, resulting in a restless night. Turned out to be an internet problem that we could not straighten out till a few hours before departure! The problem seems to have been with the company doing the tests.

We stayed at the resort before it was fully completed. So, there are things that obviously still need to be worked out before they are fully open. But in lieu of that, the service we got was AMAZING!!! Alex, Benjamin, Marcia and David were lovely to deal with at the pool and Gina, our "butler," was very accommodating and attentive. We won't hesitate to go back!!

This is an amazing resort. I had a great time with all of my family and all of my friends. The staff is super friendly and the service was great. Rooms are also very clean and nice. I will definitely be coming back#toptier