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Mexico Resorts reviews

Find out what others are saying about The Villa Group Resorts and why guests love each of our properties. We've put together a collection of reviews and testimonials from valued guests who have given first-hand accounts of their stay at our resorts in Mexico. Explore each hotel reviews to determine which best suits your vacation preferences or use them to inspire your own Mexico getaway at The Villa Group Resorts.

Cancun Reviews

We've compiled a collection of guest reviews that highlight their favorite moments, sights, and activities from their Cancun getaways. Take a look and find inspiration for your own extraordinary memories in Cancun.

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"My new fave in Cancun"

Roof top bar was bomb! Alexa my concierge was excellent. Great service and beautiful room. They were very attentive from the moment that our family arrived. Good restaurants to choose from and the buffet offerings were fresh. Only minor beef was the weak alcohol but thats pretty much all all-inclusives
John H
From Tripadvisor
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"The best of the best!"

Garza Blanca it's a beatiful resort we had a fabulous time, make sure you visit Bocados steak restaurant excellent cusine and service, our assigned butlers Fernando and Edi were attentive to every detail during our stay, they even surprised us by decorating the room for my daughter's birthday, see you next year guys!
Curious09580858409
From Tripadvisor
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"Spring Break 2024"

Amazing experience! Clean, accommodating, and relaxing atmosphere. Jesus, Adrian, Kenny, Eduardo, and Fernando (servers and butler) were awesome! We smiled our whole trip and made so many memories. The food was excellent and no corners were cut. Sister hotel was fun to visit, but Garza Blanca was best place to book rooms. We will definitely be visiting this resort again!
D4274 W Vmegans
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Garza Blanca was the BEST!"

Came to Garza Blanca for a girls trip, and we were blown away. The resort is newly built and everything has a brand new/clean feel to it. From the moment we arrived until the moment we left, everyone went above and beyond to make it the best week ever. The beach was small but great right in front of the resort. The water is a little rocky so bring shoes with you. But the blue water was perfect to cool off in the sun.The best part was the adults only pool on the rooftop. There were a good amount of kids there, but having the adults only was so relaxing!! Jaciel and Gustavo were incredible! They were constantly checking on us and making sure we had plenty of cold water and drinks. Moises was getting us all set up every morning with the perfect spot, and he even went and bought popsicles one morning to bring to everyone in the pool! I was so pleasantly surprised by the food! Dao on the rooftop was the best meal we had, but Hiroshi and Bacardi were both amazing as well. Pedro our waiter at Dao was so friendly and amazing and really made our birthday dinner night so special. We had so much fun here! Edwin was an AWESOME bartender that took great care of us. Drinks were amazing, and he was always smiling and so happy to help even when the bar had a sizeable backup. This resort is well worth it, and the all inclusive was one of the best Ive ever been to. When it came time to leave they handled everything for us so it was a smooth exit on the way back home. We will definitely be back here for future trips to Cancun. I cannot recommend it enough!
E9261 W Ijenniferl
From Tripadvisor
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"Amazing Vacation"

Resort is beautiful and everyone goes above the call to make sure your trip is great. Luis and Francisco our butlers made sure our trip ran smoothly and took care of our every need. Ricardo our pool butler was great. All waiters kept us full with great service.
Reschketj
From Tripadvisor
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"Fave resort with best service"

Best service ever. Edwin met us at arrival and took excellent care of us until he put us on the road back home. Our butler, Luis was superior. Went to Dao twice for dinner. Gustavo was the best waiter Ive ever had and we are from Charleston where service is key. There were a lot of kids as it was spring break week so we spent most of our pool time on the rooftop. Moises always got us the perfect spot and Alfredo kept our drinks full all day. Garza Blanco is our favorite resort. Cant wait for more locations.
Caseyl912
From Tripadvisor
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"My stay was amazing !"

Great service from all staff, friendly and very helpful!Our butler - Alvaro is the best! His attention to details is impeccable, he was very helpful, kind and available when needed!Great food from all restaurants!Hotel was well maintained!
Janet D
From Tripadvisor
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"Insuite breakfast"

Noe,Angel and Diana are the best..they set up the breakfast in our room before 9am beautifully and stayed until were done..we picked the family style and they gave us a lot of food..I also requested mangoes and they gave us a lot of it..they are very attentive,nice and super friendly!
Gladys M
From Tripadvisor
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"We would definitely return!!!"

The facilities are fantastic, the service from the staff always with a smile, special mention for our butler Fernando who took care of every detail of our stay, the Dao restaurant is the best for us, the food is the amazing and the service is even better, we will definitely return next year
Jeniffer S
From Tripadvisor
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"Excellent service!"

Our vacation was great at Garza Blanca! One of the many highlights of our stay was the great service. In particular, Noah. He gave exceptional service and he was very thoughtful in the many details with the food service we ordered to our suite.
Nancy F
From Tripadvisor
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"Best in Room Service"

We had breakfast in our room. Diana, Noe and Angel were an amazing team! They were great with our family of 7! Highly recommend! So much amazing food with a special touch of Mexico. The resort is top notch and perfect for those traveling with a family.
Ryan B
From Tripadvisor
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"Best March trip yet!"

The best luxury get away for my wife and I. We enjoyed the incredible food at each of their restaurants. The amenities and pools exceeded expectations. We had incredible room service from Noe daily that made every morning perfect. Ninfa took care of every concierge matter we could think of. Arcos helped us with planning every day to ensure we never had a problem. The servers at the restaurants were always extremely friendly to include Luis at Davino, Jose for our romantic dinner on the beach, Hermelito at Blanca Blue. Truly an incredible trip and experience
Christopher N
From Tripadvisor
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"Exceptional Service."

What an awesome place! Service is exceptional. The Rooftop is a must for adults. The staff was so accommodating. Special shout out the Alfredo and Moises. Alfredo was on point with our drinks and food orders. Moises always made sure we had our pool chairs ready when we arrived including fresh towels. You must eat at Hiroshi. Our waiter, Hector was wonderful. Thank you guys for making our stay so memorable! Vargas' 4258.
Jose V
From Tripadvisor
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"Edi our Butler was the BEST!"

We had a great time at Garza Blanca. The resort is beautiful, and the food was excellent. Our Butler Edi was the BEST! He helped us out at every turn. The trip wouldnt have been the same without his help in making dinner reservations and helping our two college age kids navigate a return to the resort when their flight was canceled last minute.
Mark B
From Tripadvisor
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"Room service staff is exceptional"

Experience was great. We ordered room service a few more times than expected. Adolfo supported us a few times during our visit and was professional, friendly and respectful! Thank you! Pool service team is also exceptional, too many to name, but the service staff was awesome.
Matt W
From Tripadvisor
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"Fun with family with severe food allergies"

Noe and the whole food service staff were amazing. It is rare that i can eat and not worry about getting sick. On this vacation I was full after every meal. I am a vegetarian who is allergic to Soy, gluten, dairy and shellfish. Thank you for taking such amazing care of us!
Megan H
From Tripadvisor
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"BUTLERS"

Alexa and Mario were the best butlers we've ever had!! Both did a wonderful job making sure we had all we needed to make our stay even better...Thank you both!! We will definitely be back to this magical place!! It was our first time there at Garza Blanca we are still just amazed how nice it was!!
Navigator34690407835
From Tripadvisor
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"Amazing service"

This resort is great. From the food to the suite service, our family had an amazing spring break trip. Vincente Hernandez delivered our breakfast each morning on time and was very courteous you our family. We looked forward to seeing him each morning.
Brian T
From Tripadvisor
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"Server Capeichos"

Cesar Soberanis at the buffet was super nice, attentive, and also great buffet with lots of variety of fresh fruits, veggies, salads, cheeses, a chef making different specialties on select days. Great and easy Buffet if you dont have reservations
Guadalupe C
From Tripadvisor
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"Amazing service"

Kevin at the VIP pool was so accommodating and always helpful. He always had a lounge chair ready for my daughter on the beach and one for the rest of us by the pool every morning. He made sure our experience was the best during our stay. We greatly miss Carlos and wish him the best on his new endeavors.
Susan G
From Tripadvisor
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"Amazing week!"

We just spent a wonderful week at this property. We were pleased with everything! The food, the rooms, the property, the staff were all excellent. We traveled with a group of teens for spring break and their families and had a great experience! Everyone was awesome but we would like to give a special shoutout to our Pool Butler Arad who helped us each day with chairs and towels, our Pool Waiter Enrique who took great care of our group, and we had a very special experience two nights at the Gourmet Food Hall with Alejandro and Carlos as our servers. These men specifically deserve a shout out for their service which went beyond. A special thank you to Amr who helped us with our large group dining each night. I cant recommend the property enough! We hope to return!
Jstarc
From Tripadvisor
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"Best Family Vacay"

The team room service for breakfast our first morning was amazing! Felt like royalty!! They customized our meal for our kiddos, even the youngest who can be quite picky. Made our kids feel just as welcome as the adultsChef - David GallardoSup- Mateo PerezWaiter - Benito Ruiz
Hayley M
From Tripadvisor
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"Superb!"

Very nice facility, staff was very friendly and our housekeeper Rosario kept us comfortable and happy. The food was delicious and the staff in the restaurants were also very helpful and friendly. We were asked about food allergies at every meal and they accommodate vegetarians gladly. No complaints from us, only compliments.
Thomas M
From Tripadvisor
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"Great family experience"

Great time for our family! Great beach, restaurants, drinks, and we even had a butler! We have been two years in a row and haven't been disappointed. Great suite with 2 rooms, wonderful patio with hammock and hot tub Candelario served us on the beach all week and it was great
962susannaq
From Tripadvisor
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"VIP Pool Service!! Excellent!!"

Absolutely fabulous!!! Kevin at the VIP pool was the star of our vacation! Kevin takes time to talk to us daily and is always so friendly and kind. He is a strong presence to everyone in his section and anticipates their needs and requests. We are Elite members and the staff are so amazing to us. Look forward to March 2025!
Jmf Calgary
From Tripadvisor
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"Best all-inclusive and beach service"

We had the best time at this resort. The food and drinks were amazing. We had the best beach service with Candelario, who served us multiple days, reserved the best spots including cabanas, and was always around ready to deliver another round. Best service weve ever had.
X1344 I Ladams
From Tripadvisor
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"slay, great, fire"

I love raymundo, carlos and alejandro they are so fun and made this trip so much better for me and my friends. made the best drinks and they made our nights. our favorite part was hanging out at the bar with them. they have great personalities and are my favorites
Annika H
From Tripadvisor
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"Great day at Villa del Palmar!!"

Jose provides the best service on the beachservice with a smile!! He made perfect drink recommendations and was attentive so we never were without a drink. He made our day under the palapa on the beach super relaxing and enjoyable! Try a Geishas Smile drink - refreshing drink on the beach!
Dana L
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Great Resort"

Three couple for 9 days at this resort. We were pleased and would have given a 5 except issue with booking restaurants. If you are going you must book your evening restaurant reservations online weeks before you go, otherwise you will be out of luck and upset. We read reviews before going and booked and had no problem doing this; the issue is that no one informed us of this and we had to find out for ourselves. Resort was clean, lots of pools, restaurants and bars. Nice beach with a few weeds that were always cleaned up. No evening entertainment which was good for us. Service ranged from average to fantastic. Mostly great. One bartender served us at bars and the beach for several days - Angel, likely the best service we have ever had anywhere.
Thomas S
From Tripadvisor
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"The Villa Del Palmer, March 2024, ADRIAN IS THE BEST!!"

Adrian at the beach bar was the best bartender I have met in my life. Both the drinks and service were the best I have ever experienced. Because of the service Adrian gave us I have decided that the Villa Del Palmar will be the place I stay for every vacation in the future. Truly from the bottom of my heart, Adrian is the reason I will be returning. He is a good man and a responsible bartender. Between the conversations and the great drinks I feel like I have made a friend in Cancun that I look forward to seeing again on my future trips. He really made me and all my friends feel like we were the center of his attention. I wish every bartender I met was as good at their job as Adrian. I hope you give this man a raise because he deserves more because of all that he does.
Sam H
From Tripadvisor
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"Thank you Adrian! - Swing Beach Bar"

Adrians service at the swing beach side bar is impeccable. He was so happy and friendly and made my experience at Pal Mar absolutely incredible. We owe it to Adrian for an incredible trip! The drinks were absolutely delicious too try the margarita!
Y2499 Q Habbyw
From Tripadvisor
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"Excellent Service"

I cant say enough about this resort and the service we received. We traveled with a child with severe food allergies and were always greeted by the chef. Cesar at the breakfast buffet took excellent care of our child and her allergies and went above and beyond to avoid all cross contamination. Pablo also went above and beyond. The food was by far the best weve had at all inclusive. Portions were also more than you typically get. We loved this resort and we will be back!
B1623 A Namyk
From Tripadvisor
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"Great resort experience"

Excellent facilities and services. Pool concierges Carlos and Kevin provided phenomenal services that made for a memorable vacation. The Elite VIP service was one of the best weve ever experienced. We fully intend to return to this magnificent resort.
Michel S306
From Tripadvisor
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"We cant wait to come back!"

We just came back from this beautiful resort a week ago. I spent months planning our trip, thanks to this group. I would like to return the favor. VDP is most definitely the best resort we have ever been to. Everything we encountered was nothing short of amazing. Transport- we booked through Costco and had private transport through BD Experience. Everything was smooth and they were great with changing our transport time to the airport.Check in- check in was very smooth with little wait time. We were sent to concierge and invited to a tour of Garza, which we respectfully declined. We were not bothered the rest of our trip about this presentation.Room- we booked a one bedroom oven view room and were placed on the 5th floor. It was a very clean, beautiful room with a beautiful view. I posted a video of it on this group. Housekeeping (Francisca) did an amazing job every day. This was the cleanest resort we have ever been to. Pool- we LOVED the pool. The main pool is heated, which is one of the reasons we chose this resort. Many resorts in Cancun dont have heated pools and in February, that makes a difference. The pool floor is more pebble like but not bad as others have indicated. I absolutely loved the Zumba at noon every day and the trumpet player on a few afternoons. A big shout out to Edgar, our pool attendant, and Antonio, our pool butler. Both provided amazing service! Pool chairs- this is a big issue and is why I separated it from the pool. We went down at 6:30am our first full day to secure chairs and the pool attendant was already reserving them. We quickly found out that if you get hooked up with a pool butler (tip them well), they will reserve chairs for you. We also found out that if you are a member, you get chairs reserved. We noticed the attendant putting gold towels down on at least 50% of the front row chairs. He said they were reserved for members. This would probably be my only complaint about this resort. You shouldnt have to get up at 6:30 on vacation to get chairs by the pool.Beach- we found the beach relaxing with little to no sargassum when we were there. However there is sea grass so do not expect it to be beautiful crystal clear water. We enjoyed kayaking one day, however the other days it was too windy. We loved the tiki bar with the swings on the beach. We definitely spent more time at the pool. Food- the food here is definitely first class. We spent half of our trip not AI and half AI. I would say if you are going to drink alcohol and like appetizers or desserts, definitely do AI. However, you can have amazing meals and not do AI. If you dont do AI, do not do the breakfast buffet. It is very expensive and just average. We were just fine with coffee in our room and pastries from the Go Mart on our non AI days.Tipping- Definitely tip for good service. If you are not AI, they will add a 15% gratuity to your check. When we were AI, we gave an extra tip. I would recommend tipping in cash. I wish I would have tipped all in cash so my final bill would have been easier to check. We also tipped housekeeping each day. Isla- this was my favorite part of our trip. Definitely take a trip to Isla Mujeres!!! Take the car ferry next door and do NOT miss Playa Norte. In my opinion, it is worth just spending the day at the beach at Playa Norte and doing nothing else. This beach is the most beautiful beach and water I have ever seen. If you miss this, you are missing out! Punta Sur is also amazing. There was so much to see on Isla that we went twice and will definitely be back!Check out - check out was easy and they do have a lounge you can use if you have a later flight. We didnt use it even though we had a later flight. We used the pool and even had lunch before we left. We quickly changed in the bathroom before heading to the airport. Overall our experience was amazing and we cant stop thinking about it. We are definitely going to be back because one week is not enough in this paradise.
Ckg818
From Tripadvisor
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"Relaxation at its Best!"

The resort is one of the best weve stayed at in Cancun! Edgar at the pool is the best server there is. His attention to detail is unmatched. Drinks would be ready and waiting for us when we got to our chairs. All of the restaurants had great food, servers and menu choices. I would highly recommend this resort for families or couples alike!
Wolfpack F
From Tripadvisor
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"Great time at Garza Blanca Cancn"

Just want to give high praise to the exceptional staff during our trip.Our experience was made great by these awesome people: Victor, Cristobal, Xentreno, Daniel, Efron, Louis, Antonio, Javier, Edwin and Ferman. I believe they went out of their way to treat our group as more than guests. Thanks again, see you soon
Patrick D
From Tripadvisor
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"Great Resort"

My wife, two kids (3 & 5) and I stayed here for ten (10) days and stayed in the ONE BEDROOM SWIM UP with the all-inclusive package. We have stayed in this part of Cancun three years in a row each time for ten (10) days in similar all-inclusive one-bedroom accommodations.Room (5 out of 5) - The ONE BEDROOM SWIM UP is an amazing room. Looks just like in the photos. For a family of four, this room is incredible. The main king bed is very comfortable and has lots of space. The four of us spent the majority of the time sleeping in the same bed together comfortably. There is a pull-out bed in the living room which is by far the most comfortable pullout I have experienced in any resort in Cancun as it comes with a memory foam mattress. There is a washer and dryer which was great to use to dry our bathing suits throughout our stay and great to wash all your clothes at the end of the trip before heading back to reality. The main bathroom is amazing and even has a heated toilet. There is a full kitchen which we didn't need as we had the all-inclusive package but for anyone without the all-inclusive, this kitchen has everything you need. The patio is fantastic as it has a nice-sized pool (Which was cleaned daily by their personnel), a good-sized seating area to eat (Which we used for breakfast almost daily), and a hammock which my kids loved.Butler Service (10 out of 5) - All I have to say is if you have Alexa as your butler you are in amazing hands. She is so attentive and did everything to make our trip the best experience possible even when things did not work out as we expected which I will mention here and later in the review. She really went out of her way for our kids to make sure their experience was just so memorable. Our children were unable to utilize the "kids club" which I'll discuss later. Still, in replacement, she created little things for them to experience like several surprise bubble baths with animal balloon characters inside, getting them colouring activities and crafts to do, and having a kid packs prepared for them with little white kids robes and sandals (which my kids loved and took home and still use), stuffed toys and some activity books. She would check on us every day and work tirelessly to get us the reservation times we needed. One night we decided to stay in and order room service and asked if it would be possible to find some crme brule for dessert as it wasn't on the menu and twenty minutes later she showed up at our door with two of them from one of the restaurants. Lastly, my sister-in-law also stayed at the resort at the same time with her 1-year-old baby. She had requested a crib before arriving but was told that they did not have any available for at least a couple of days. I asked Alexa if there was anything she could do to help and in less than an hour they showed up with a crib and a stroller for her. All I can say is if your room comes with the Butler service you NEED to request Alexa as your person.Restaurants and Food (5 out of 5) - Every restaurant here was amazing. There are so many options to choose from especially since you can also book the restaurants from their sister resort next door. The food is incredible and there are so many menu options (Even if just order the all-inclusive options). The presentation of the food is amazing and the dessert options are the best I've ever had at any resort I've stayed at in Cancun. They even had live music in some of the restaurants which was fantastic. The food from the room service, near the pools and at the food truck was also great and the room service always came to the room with great presentation as if you ordered at one of their restaurants. We also ate breakfast on our patio almost every morning which we ordered the night before and they always delivered it right at the times requested. The morning buffet breakfast is also a 5 out of 5. Great place to eat and has so many options with freshly made items from their bakers. There were only two things I would say that made me give it a 4.5 and not a 5. 1) The Italian restaurant closed the day we had it booked due to renovations so it was unfortunate we didn't get to try it and found it hard to get another reservation fortunately Alexa our butler was able to book us a big group reservation last minute so that we had another place booked for dinner. 2) One of the restaurants was closed for the full duration of our trip to accommodate a huge group of people from Brooklyn. The fact that it wasn't available to us did not bother us but I would've liked to have been made aware before we arrived that one of the restaurants that was part of our package was not going to be made available to us. No compensation was given for this.Drinks (5 out of 5) - Best resort thus far when it comes to the all-inclusive drink package. They have every type of drink even Caesars which some resorts don't have. The package includes top-shelf liquor which at other resorts you had to pay extra for. Fantastic hot and cold coffee options. The bartenders were great and even recommended some great drink options when asked.Service (5 out of 5) - The service was great for the entire time we were here. Including Alexa our butler, the pool support personnel, the restaurant service, and the bartenders. Everyone was very accommodating. Definitely some of the best service we have experienced at a Cancun resort.For Children (3.5 out of 5) - I will start by saying this is why we do these vacations as we want to create great memories for our kids and I will also say that they had an amazing time here and they will forever remember this resort and the times they had as it was a memorable experience for them. Some of the great things include: The merry-go-round in the resort is such an amazing touch and my kids loved utilizing it every night after dinner and they still talk about it. They have great pools with ankle-high water to allow them to play in the pool with their toys without having to get right in and swim which they loved. The restaurants had great food and drink options for the kids and they always tried to accommodate any request. This was great for us as my kids are vegetarian and at times options at restaurants can be limited but my kids always loved the food and never left the restaurants feeling hungry. The reason for our lower score in this category is because they do not have any live shows at night for the kids to enjoy which our kids really enjoyed at the other Cancun resorts we've stayed at. The ice cream shop they had outside was not included in the all-inclusive package which my kids really enjoyed at the other resorts as well. There is not much of a kid's pool there. They have a small splash pad but nothing to rant and rave about in comparison to the other resorts we have stayed at. Lastly, the biggest issue for me was the "kids club". They had two very strict rules. You are not allowed to play in the "kids club" if you are under the age of 4. This meant my youngest who was a month away from being four years old was not allowed to enjoy the "kids club". This isn't what bothers me as I know there are legal reasons for this and this was actually the same situation at the other resorts we stayed at. What got me is that they wouldn't allow my youngest to play in the room even if I stayed there to watch her. They had a strict no-parent rule whereas at previous resorts my youngest was able to enjoy the amenities as long as my wife or I stayed to look after her and in addition signed a waiver confirming that I was responsible for them. Due to this, my oldest didn't feel comfortable staying on her own and she didn't want to stay without her sister. I even asked if I could just stay for ten (10) minutes so that my oldest could get comfortable with the space and the care personnel there but they flat out said no and that parents are not allowed to stay whatsoever. This upset my daughter and me as one of the best memories she had from the previous resorts was the kids' club and the crafts she was able to do daily. So what this comes down to is this place is a daycare and not a kids club at all. It is somewhere to drop off your kids so that the parents don't have to watch them. Which is a nice service for a resort to have but don't sell it as something other than that. I will say again Alexa our butler really made an impact here to make up for the disappointing daycare by bringing crafts and activities for them to experience throughout our stay. Sales People (2 out of 5) - So this resort is one of many they own and they do ask whether you would be interested in learning about their exclusive club that for a fee will give you access to all their resorts at better prices. We denied this right at the beginning as we do not like to be sold anything while on vacation. They did ask a couple more times throughout our stay which I always denied but they did not push it too hard. I would've given this a 0 out of 5 but when I compare the other one-time another resort tried to sell us on something similar this time was not as aggressive and they didn't push it as much as the last time we experienced this. Resort and Overall Experience (4.5 out of 5) - This place is beautiful, clean and modern. Really everything you want from a resort. Our room was amazing, the service was great and the food and drinks were incredible. If I was on this vacation without my kids I would've given it a 5 out of 5 but when considering their needs I would have to give it a 4.5 out of 5. I will say if it weren't for Alexa I would've given it a 4 out of 5.
Adventurer188369
From Tripadvisor
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"Great experience"

Beautiful resort, the staff is amazing and so courteous. Shout out to bell boy Fermin went out of his way to be helpful and nice and extremely polite. Tons of food options, the beach was not that great but otherwise no complaints. Highly recommend.
Lina A
From Tripadvisor
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"hotel with good view"

well maintain property.as soon as possible again I will be there in this property with my family.the best part of this hotel is spa and view along with smiley face staffs and the building itself.all the best to all the staff and entire management team
Camper00767097982
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Spring vacation 2024"

This is by far the best resort in Cancun. It is north of the the hotel zone and very quiet. The amenities are also spectacular. The butler service is on the spot with all your needs. Luis and Francisco provided us with all the service you could expect. We will be back for sure later this year.
Shaggy492
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Relaxing Stay"

Checked in on 2/7/24. Checked out on 2/11/24 Garza Blanca CancunEverything was good in the resort in terms of my stay. I checked out on February 11, until now they have not released back my incidental deposit to my credit card. I have been calling them, transferred my calls to their front desk, but for 2 weeks now nobody is picking up my calls. The incidental fee is close to US $1, 000.00. A female supervisor from the concierge department whom I spoke with last week on the phone, took notes of my concerns, and she told me she will make sure to forward this to the front desk manager. She will email the front desk manager and copying me on her email. So far, no emails too. Jorge from the front desk who checked me out on 2/11, said that I will get back the incidental deposit, "NOW" is his word used, and that was on 2/11. Also the concierge staff in Cancun is quite aggressive in their timeshare presentations invite. Quite annoying. Imelda Romero
Midayromero
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Loved this resort!"

Our family of 5 just returned from an amazing and memorable week at the Garza Blanca Resort. It's been 20 years since we have visited an all-inclusive resort....after several trips the experiences all started to feel the same so we took a break. We wanted our kids (19, 17, 12) to have an all-inclusive experience and headed into this holiday expecting a similar experience as our previous ones. Thankfully Garza Blanca surpassed them all and lived up to its many outstanding reviews. From the moment we arrived the hospitality and service was exceptional, the building design, decor, ocean views and amenities striking, impressive and very clean. And the food....WOW! There was a wide variety of places to eat and many reviews mentioned how delicious the food is and it really was...we enjoyed every one of our meals with our top favourite restaurant choices being the rooftop DAO and Da Vinos (located next door at the sister resort Villa del Palmar) and Hiroshis. As beautiful as the surroundings are, what made this trip so magical for our family was the staff and the effort and personal care they put in to create a wonderful holiday for us. We are Canadian and this is a level of service and hospitality we don't often get to experience at home...we encountered so many staff members who were enthusiastic, polite and engaging. Our butlers Alexa and Eli checked in with us a couple of times a day and were available to answer any questions we had right up to our departure from the resort. The waiters Louis and Alonso at Da Vinos as well as Martin at Dao provided the most memorable dining experiences that our entire family just loved as did our waiters at Zama's and Hiroshis (unfortunatley I can't remember their names). We also really enjoyed the daily water aerobics led by Willy, Landa and Alexander and didn't miss a single class! Our two favourite staff members though were Patricia and Abraham who were responsible for our beach hospitality. We spent a good portion of each day at the beach so spent a considerable amount of time with them. Their hospitality and kindness certainly left an impession on our family. Doorman Willberth was also courteous and helpful with our departure.While our overall stay was wonderful there were a couple of drawbacks - the resort was very busy so we needed to be at the pool/beach early to secure chairs, dinner reservations needed to be made well in advance of our actual trip (we did not know this and were stuck with late meals and did not get in to all the restaurants) and there is of course the usual "membership" sales force looking for business. The ongoing construction did add to the noise level at times but that component did not affect the quality of our stay. One other mention - as busy as the resort was the staff worked hard to keep up with the demand - wait times at the Gourmet Dining Hall for breakfast were reasonable and most essential supplies/services were usually well stocked (ie. clean towels). We had such a great experience here we would definitely return.
Prairiegirl075
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Memories that will last a lifetime "

This resort was everything I dreamed of and more! This was a trip celebrating 35 years of friendship. Upon arriving, we were greeted with glasses of champagne and a smile. We 1st met our 2 butlers, Fernando and Alvaro, who made sure everything was in place and that all our dining reservations were made. Throughout our stay, we never met anyone who did not greet us and simply smile. Some of our waiters/waitresses that made this experience better were Martin, Jesus , Rubi, and a big shout out to Pedro (at DAO) and his mad skills with his fire desserts! To our amazing bartenders, Giovanni, Alexei, and Gama (not sure of the spelling of his name), please seek them out for some delicious drinks. If you go to the breakfast buffet at the Gourmet hall, you have to try their green juice and signature flavored coffees. Spa dates are a must. If you go to the beach, look for Ricardo, he is a sweetheart and so helpful! The majority of our stay, we went to the adults only rooftop pool and bar where we were greeted daily by Moises and my favorite guy Benjamin! Benjamin works extremely well under stress and still makes time to stop by and say hi. The staff at this resort went above and beyond and, in my opinion, need raises!!!
Leslie D
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Great staff made the trip...."

Garza Blanca Cancun was a good family vacation. The best positives were some of the staff. First and foremost, Ricardo, one of the beach attendants, truly made our vacation a success. He assured that we had good spot on the beach everyday. He visited with us several times a day to make sure we had all we needed. AND most importantly, he truly when out of his way to acknowledge and help us celebrate my son-in-law's birthday. He set aside a beach bed. He decorated it with a Felix Compleanno sign and he brought us sparkling wine to celebrate. Perfect! In addition, Cliff and Joseph at the DAO restaurant also when to great lengths to make sure we had a special meal. The food and service were spectacular, Cliff and Joseph provided simply superb service, including another fun celebration of my son-in-law's birthday! These people are only examples. Most of the staff were truly very nice. The only exception to the great service was the front desk. While some were nice, the check-in process was slow, not very friendly, and a bit perfunctory. This could use some work.Our room was delightful and housekeeping was excellent.I would be a bit wary of returning during a school vacation week, as it was very crowded with young children. But if you have young children, it could be a great selection.
Dbarash
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Garza Blanca Cancun"

Our bellboy Candelario took great care of us! The resort was amazing and the views were breath taking. The rooms and pools were everything! The restaurants at Garza Blanca and the neighboring resort were excellent. Everything was clean! The spa is a must!!
Katrina K
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"amazing trip for everyone! i will miss this trip so every day. I cant wait to come back for the 6th time. It always is"

Very good experience! nice weather but one day, and the service was great! The guy who took our bags was very helpful and very kind. i enjoyed this trip and will be continuing to be coming back! All the changes they are doing are definitely for the better!
Christina B
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Amazing food and personalized service!"

Amazing experience at Garza Blanca in Cancun. The food was particularly impressive - much better than we'd experienced at other resorts. As for service, it was top notch. We were incredibly fortunate to even have our own BUTLERS --big shout out to Luis and Francisco!
Mike G
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Beautiful resort"

Garza Blanca was a beautiful resort. We went with our 2 children and had the 1 bedroom swim out suite. The food was decent. Eli and Alexa were our butlers and they were absolutely amazing and very helpful. They constantly messaged and checked on us and got all of our reservations for us. The other employees who made our trip amazing were Wilberth, who did whatever he could to help us and Fermin. Wilberth was always checking on us to make sure everything was going ok. The only thing I have to warn about is, this resort isnt ALL INCLUSIVE if you dont actually select the all inclusive package.
Norain L
From Tripadvisor
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"Getting a massage after weeks of working hard."

A huge thank you to Spa Manager Gerardo for creating an incredible experience! Iliana's massage was amazing, Shelby was fantastic with my son, and Andres, our butler, was outstanding. The spa amenities were fantastic, and my nagging hand pain is gone. Highly recommend this fantastic team!
Adventure15374420962
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Gorgeous property with the best staff!"

We just returned from the most amazing vacation. Everything was perfection from the moment we arrived to when we left. We stayed in a 2 bedroom ocean view suite. The views were breathtaking and the suite was incredibly clean. We ate at all the restaurants but our favorite was Hiroshi. We wished they had also been open for lunch. We spent each day on the rooftop pool as it was quieter there. The views were incredible and we loved the amazing service that Moises (the pool concierge) and Diana (our server) provided. They felt like friends by the end of our stay. We also loved Willy who came around to play blackjack, bingo and also led other resort activities. He made the stay feel extra special and fun.We cant wait to visit again!
Libbys735
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Garza Blanca Cancun -Top Rated in Our Book!"

Garza Blanca in Cancun was beyond amazing! The resort, food and accommodation were excellent. Our private butlers Luis and Francisco made sure everything during our stay was taken care of, they went above and beyond to make sure we had the best possible vacation.Our driver from Garza, Dani was kind and friendly and we had a great conversation with him.At Bacados Francisco, Alfredo, Victoria and Manuel did a wonderful job serving and taking care of us for our many meals, delicious food and service.I would highly recommend vacationing at Garza Blanca Cancun for a luxurious resort. The best food we have had and service beyond great.
Navigator595765
From Tripadvisor
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"White Glove from start to finish"

The resort was fantastic. The service and food were impeccable. Upon arrival and departure were treated with white glove service from Fermin our bell boy. The best all-inclusive experience to date. Absolutely a 5 start review. I highly recommend making reservations when you arrive.
Nickm F2459 Zu
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Bell man service"

Fermin the bell man was the kindest man and so thorough. He was timely and responsible and went above and beyond. These jobs often get overlooked when reviewing service but I can tell you he was the last staff member we interacted with before leaving and he left us with a great impression.
Jennifer C
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Great resort!"

We loved Adrian the bartender outside of La Casona. He took very good care of us every night after dinner. The food at this resort is better than what you typically get at an all inclusive and the presentation was very nice. Rooms were very clean and maintained during our stay. It was our second time visiting this resort and well be back.
Jennifer K
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Top Notch Beach Service"

Noe gave us the best beach service. He is friendly, engaging and fun. He went out of his way to ensure he gave us the best experience. Additionally, the drinks and food were delicious. Everyone at the resort have been amazing. We will definitely be coming back.
Katie J
From Tripadvisor
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"Cozy, carefree visit to Cancun!"

We've been visiting this resort for years (Garza Blanca as well) and we love the time we spend here! Food and service are exceptional! the weather was good as well! :) Plus great accommodations!We would like to acknowledge the following employees for making this trip so memorable: Carlos & Kevin at the Elite pool - so accommodating, hard working and efficient! Our special concierge Alejandra! So responsive & attentive!! Thanks to Nubia as well.Restaurant servers - Luis, Carmen, Antonio, JImmy (GB), Efraim, Alejandro...AND Alexis & Charley! (thanks for the special treat on our last day!)Pool side: Edgar, Wilbert, Angel Spa - Rosa and JazminWe always love touching base with concierge Monica S (now at GB) who we first met 2010!We enjoyed six restaurants (VdP & GB) and the members cocktail party! Well done!Looking forward to more visits in the future!Happy members from Georgia!
Marianna C
From Tripadvisor
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"A wonderful family Vacation"

Wonderful resort, very attentive staff. Particularly appreciated the hard work and so pleasant/friendly attitude of the following individuals who put providing excellent at the forefront of their work: Carlos and Kevin at the VIP pool and Angel, the pool waiter.
Maryse S
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Poolside service was awesome"

By the pool, our server Eric was the absolute best! He took care of us the whole trip each day and was a true pleasure to be around. The water in the pool was perfect, the food was so incredible and the drinks were awesome. And did I mention how great Eric our server was?! :-)
Johnf H3368 Ps
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"I love it here!"

There is a reason we come back to the Villa del Palmar in Cancun. The rooms are awesome, the beds are comfortable, the food is great but the best part is the service on the beach. Thank you Edgar!. Nice beach, great place to stay. We only had one mishap with our reservation fir transportation from the airport.
Lehlapietz
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Great staff and amazing food! Relaxation and Hospitality at its best"

Great time had by all on our winter break. Great 1 bedroom with ocean view, pools and staff were great. Eric at the pool always had us filled up with both adult and kid beverages and the kids loved the Activity team who always had something fun going both in and outside the poolFood was also outstanding which is a big draw to come back again. Doesnt feel like the typical all inclusive food like other sports offer. Would highly recommend
Rghiardi
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"The Experience You Deserve"

Our family has now come to this resort twice and its absolutely safe to say there will be more visits in the future. We are a family of four with two children, both under the age of 10 and VDP Cancun continues to be a favorite of ours. A balance where you can have an adult resort feel but still have enough amenities and activities to keep kids entertained all day is what you will get here! The resort grounds and suites are very clean and organized, the service is prompt and professional. There are a variety of restaurants to choose from which give you multiple meal options throughout the day, not to mention room service being available as you need it. There isn't enough gratitude to share with the entire staff / crew at VDP Cancun, for all of the hard work that goes into keeping this place pristine day after day. The attention that goes into ensuring the pool pH levels are constantly accurate; the grounds landscaping being constantly manicured to perfection; the cleanliness of the lavatories and not seeing a single trash bin full or overflowing... These are things you most likely wont think about while being there because they are all in perfect condition, but it takes work to keep it this way. Thank you to all of you hard working men and women who do this day in and day out so that people like us can truly appreciate the experience while being there! I especially want to thank:Too (Antonio) for making our pool experience extremely comfortable. The guidance and advice given on how to spend time around the resort and surrounding areas was appreciated. And thank you for playing football with our oldest as well as supplying our youngest with some floaty toys!Jorge P., Emmanuel and Erick for our daily breakfast treatment which was extremely appreciated (as I know we had some particular requests). We admire your poise and promptness to our needs/requests and want to thank you for that!David, Santiago and your counterpart (forgive me as Ive forgotten her name) for keeping the activity vibes high, energetic and entertaining. The dancing, the activities and the "BELLY FLOP" chants were absolutely fantastic (and hilarious)! Beto, Miguel and a handful of other gentlemen that I could regularly count on for prompt and delicious TSLs at the drop of a dime. The bartending service was perfect all around!I intend on visiting VDP Cancun again and will recommend friends and family to this exact resort. Thank you all again for making our journey to Cancun one worth remembering forever!
Mike J
From Tripadvisor
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"Best Getaway Ever"

From our ride from the airport to getting ready to leave, this has been an incredible home away from home. Our room was beautiful and well stocked at all times, our pool concierges Carlos and Kevin went out of there way to make sure we were pampered every day. The pool and restaurant staffs were very professional and offered excellent service. We had dinner at every restaurant, but I cannot puck a favorite as they were all incredible. Legends had the best bartenders!! 5 star service and quality throughout our entire stay!!
Jerad2021
From Tripadvisor
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"Beautiful Resort and Huge 1 Bedroom Unit"

Beautiful Resort and room, stayed in a 1 bedroom unit as a timeshare, The unit is huge, 2 bathrooms and a jetted bathtub. Did not take the all inclusive, did our own cooking and ate at on sight restauraunts. If you are doing timeshare I would suggest bringing some groceries with you before you get here. There is a market on site and a Gomart across the street for some things.If you want to go to walmart you have to catch a taxiOur Conceirge Marlene helped us with everything during our stay.She was excellent. If you go to the presentation for the free breakfast you get a discount at the restauraunts , the onsite store and excursionsThe beach is calm and has free use of kayaks and paddle boardsWill come back in the future. Picture is the view from our room
L B
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"What a trip!"

Raphael was amazing at our check in! Very friendly and super helpful. We will be back just because of him alone! Rooms are amazing and facility is very clean. Cant wait to get back. Chiefs won the superbowl so that added to our experience on our first night.
Brandon A
From Tripadvisor
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"Excellent service"

Overall, we had an amazing experience at VDP. Our room (3-bedroom penthouse) was great and the views were beautiful. I love that this resort offers such large suites so our family could all stay together. Otikio and Yosel were our butlers and they went above and beyond everyday of our stay to ensure we were happy. I've been to other resorts that provided butler service, and this was BY FAR the best service. Otikio reached out weeks before our stay to take care of all of our dining needs and reservations. Check-in and check-out process was seamless. I will definitely be traveling to this resort again with our family.
Bee M
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"I felt really at home here!"

I felt very at home here. A few things I really loved are: The room was better than I expected and the views were spectacular! The activities that were conducted were really fun! David, Santiago and short lady were really nice and friendly! The food was spectacular as well!
Mark C
From Tripadvisor
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"Very good time here, they were very helpful and nice ."

The food is amazing! The food was quality and very delicious! They had activity workers that made it much more fun! Sandiago, david and merina was alot of fun , very nice and always happy . Absolutely loved the ocean, no waves and you can just relax!
Dorinm618
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Angel has given us exceptional service!"

We have been at the elite pool at Villa, del Palmar. Angel tashing has been our server, and he is so personable! He has been so quick with our drinks and food and you can tell hes just a kind person. Very professional! I cant wait for our next trip.
Terry N
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Best Vacation at the Villa Del Palmar Cancun"

Just returned home today, spent 2 weeks all inclusive at this amazing Resort!!Staff was amazing!!!!! I would like to thank the entertainment team with their energy at the daily noon Zumba pool activity, Brisa, David and Santiago rocked!!!! and they continued all day long with activities like beach and pool volleyball, water polo, toss the balloon games and afternoon salsa dancing. This team had high energy and kept all the guest including the kids entertained and moving :)Daily Pool servers Candleline, Edwardo and Raul all kept the drinks coming and were amazing!!!, Zacks Bartenders: Andrian and his partner Odel were super nice! Miguel also made our vacation great!!!!!! its so good to see him as we met Miguel a few years ago and he is still with this fantastic resort!Antonio and Arad were there to set us up with the perfect view, loungers, towels, umbrella, top notch guys that were always smiling and super nice :)our server Mario was top notch at the Breakfast buffet. Stop at the egg bar and have your preferred omelet made to perfection, our omelet cook was there most of our 2 weeks and he remembered our ingredients :)The restaurants were all 5 star with amazing food and great service! we had the option to write well deserved daily reviews on our experience.our excursion was the 'Pirate Ship' with an open bar the show started off with amazing live music then the pirates put on a great show, then dinner and to finish off the night more live music and dancingall in all our vacation was so amazing, I can not wait to go backCharliene Katherine and Pete
Charliene737
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Amazing everything room service 10/10"

Best hotel amazing food amazing pools amazing service special room service Alexander sunza was very nice and always making sure we enjoy our food was on time very kind and welcome it I will come back again the hotel the rooms everything amazing 10/10
Daysi D
From Tripadvisor
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"Breakfest Family"

The experience was very good and comfortable, the food and the attention of experience of the breakfest room (by the manager Alejandro Cespedes, Adolfo Osario, Alexander Zunza and the chef Angel Trujillo) was really pleasant. It is 100% recommend
Lis M
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Absolutely amazing"

Customer service was the best! Everyone was so nice specially Antonio (rooftop) and Gustavo (dao restuarant). Everyone pays such good attention to details when it comes to making sure we are taking care of. Couldnt recommend this place more. 10/10
Mary P
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Good Cancun resort out of the Hotel Zone"

This was a nice spot overall. The facility is beautiful, and most of the food options are pretty good. That being said, the attentiveness of the staff at the restaurants/pools wasnt the best weve experienced. An exception was Diego at Gourmet Hall. He was OUTSTANDING and truly made us feel like family. He went out of his way to take care of us and make us feel special, even on busy evenings. If the entire staff were like Diego, this resort would be the best weve ever visited. If youre staying at Garza Blanca Cancun, have dinner at Gourmet Hall and ask for Diego youll have an amazing evening.
Justinpdxmoving
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Classy Cancun"

We are checked in for a 4 week stay at Villa del Palmar and Garza Blanca and Spa Cancuuun. We are enjoying the relaxation in the sunny weather. The around the world dining experience at their numerous restaurants are sure to offer your preferences.The one bedroom suite had some unique amenities and a wonderful ocean view balcony. Traveling as a senior couple, we appreciated the adult only pools. There is a mass of families with unsupervised children here. We regret that there is no signage or supervision by staff or parents. Loud screaming, shouting, running up and down hallways in hotel common areas shows total disrespect for other guests. It is too bad that this 5 diamond resort doesnt expect a higher standard of proper decorum. The most that we got from employees was rolling of eyes and shaking their heads with us,We want to give reward to the following staff with complimentary behavior:At the Villa Del Palmar elite pools-Carlos and KevinAt Capricios Buffet - MarioAt Blanca Blue - IrwinAt Zama - JavierAt Bocados - Luis and JoseAt Hiroshi - EdwinAt Villa Del Palmar elite pool - waiter AngelBeach Security - RufinoConsiege- Eunice SanchezTime Share staff- Ruben Montiel Al Varez and Monica Suarez Gourmet Hall Morning Buffet- Armando breakfast and Emmanuel(cappachino maker)Gourmet Hall evening- Benjamin, Cumi and Tomas FYI: Kevin at the Garza Blanca check-in gets the Negative award for the most pios and unhelpful employee at this resort. We have reported him to Guest Services. His staff has to ask him every question that we as guests have. This makes a very long line at this desk when our attendant has to ask permission from him on every move. We received mis-information on premium internet. We had it included at Villa Del Palmar for 3 weeks. The Garza checkin staff refused us of this amenity. Knowing that we qualified for this, we met with Monica. She said that we did receive this. She said that Kevin and his staff should not discontinue that service and start charging us. It all got fixed, but no thanks to Kevin and staff. Garza had 2 weeks warning about our transfer from Villa Del Palmar, however Kevin had no room for us until 4:00. We had no room for 4 hours.Thanks to all for our special great memories.
Garyd2017
From Tripadvisor
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"Gorgeous resort, excellent food and spa."

We had another wonderful visit, this time with family. Bocados and Gourmet Hall continue to be our favorite restaurants. Special thanks to our excellent Gourmet Hall server Toledo, who is a consummate professional. Our butler Josue was very thoughtful about ensuring all our dinner reservations were in order, as well as other matters of our stay. We took advantage of the pools, beach access, rooftop, room service and Spa Imagine. Pablo in the spa was a skilled massage therapist and several of our party booked him for massage. We love the fitness center its big and spotless with new and plentiful equipment and machines. We had an issue with the start of the all-inclusive planfront desk started it on the wrong day, and it was a bit of a hassle to correct. We cant wait for another visit.
Intervaltraveler Nyc
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Best time."

Best time ever! Isabel Mendoza is amazing! She helped me plan my proposal on the beach and helped with so much. Also Diana and Claudia are so awesome! Had a problem with in our room, but then they upgraded us after 3 days of no ac. (Nothing to do with the ladies mentioned above)Very happy customer.
Gina Y
From Tripadvisor
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"Great family time!"

We had a great time overall. We were a family of 4 traveling (one 4 year old and 1 9 month old). Our room (swim up one bedroom suite) was perfect. Our butlers Fernando and Alvaro were AMAZING!! Literally could text them and they would respond in seconds and help with whatsoever we needed. I could not be more appreciative of them. We got so lucky! Also- Alonso at the lobby bar was beyond the best, when he was not there for one day, it was definitely NOT the same! He was so on top of it, and great. And served to our needs! Would come back just for the great service we had here :)Also- service at the restaurants and pool side were phenomenal and extra sweet and generous. We could not have been happier dealing with the people working at Garza Blanca!
Dominique C
From Tripadvisor
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"Best staff ever!"

The best thing about Garza Blanca is not the lush rooms or the incredible food or the luxurious decor or the many pools for every whim. The best thing at GB Cancun is the staff. We were greeted by Ninfa, our concierge. She and Andre and Josue, our butlers, were constantly checking on us in case we needed anything. Using our WhatsApp, we were able to text any time of the day if we needed anything. Amazing! At poolside, Santiago and Ricardo made sure we were comfortable with chairs and an umbrella and a drink in our hands. At DAO restaurant, Gustavo and Joseph helped us choose an exquisite meal and quality wine. Alfredo, at Bocados, and Diego, at the Gourmet Hall, took care of our every need. At Hiroshi, we were given excellent service by Antelmo. We visited the Food Truck for the first time and were catered to by Jeovani. We also had the best massage ever by Aseneth and Leyni. The rooftop pool is incredible, and so were the staff there. Benjamin, Moises, Antonio, and Jaime took excellent care of us. The staff is like family. We loved every minute. Again, an extra special thanks to Ricardo, Benjamin, and Gustavo. You made our trip so much fun! We hope to see you again very soon.
Elaine D
From Tripadvisor
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"Beautiful Resort"

The resort was incredibly beautiful. The pools were amazing, as were the restaurants. Every single member of the wait staff was incredibly kind and attentive. They were all super personable and funny and helpful. We had the privilege of being helped by Gabriella, Raul, Ruben, Oscar, and Noa. They all went above and beyond and were so kind. The only thing that wasnt great was since there were a lot of private events going on, a bunch of restaurants were closed. Since we had the all inclusive package, it was a little harder to make it worth it with the amount of things that were closed. I wish we were made aware when we got there, which places would be closed on each day so we knew how to plan dinners and lunches better. We also didnt like how the residents of the sister hotel on the other side of the Garza Blanca were not allowed to use certain restaurants even though they paid the same amount as us for the all inclusive. One other small thing that wasnt terrible but was annoying was how the concierge peopleHave to push the free timeshare breakfast on all the people checking in. They pushed too much about it and it made us uncomfortable.
Trip66811594284
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Adolfo Francisco colli osorio"

He was amazing every morning and we really looked forward to him being our waiter for room service. He went above and beyond and gave amazing customer service. We had him several times during our stay and he always took very good care of us. Can't wait to come back
Rene C
From Tripadvisor
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"Hydrotherapy was amazing!"

Phenomenal resort!! Very classy and very clean! The restaurants were incredible. Our favorite part of the trip was the daily trip to the spa for the hydrotherapy!! The pools were so big and chairs by them were so comfortable. We didnt have trouble finding chairs every day we were there. The rooftop pool was what drew our attention there and it did not disappoint!
Mikayla B
From Tripadvisor
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"Great stay"

Had a great time. Staff was great and facilitys were 5star. The butler service was a special treat. Would definitely go back. The restaurants at Garza were top notch and service was great. We ate breakfast at the buffet and food was good. We did tip alot
Wheels177
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Perfect Family Reunion Spot"

Garza Blanca is beautiful, and the staff is so friendly. The food was EXCELLENT during our entire trip. The pools are wonderful for swimming and were a great temperature. The beach is nice and calm, and we really liked being on the outskirts of Cancun-central, the resort and beach felt very safe and private. The views from the garden view junior suite were lovely, and it was nice that we did not have to worry about any noise from the pool side. Plenty of shade, chairs, towels, sun, drinks, and food made for a wonderful family get-together - we will be back!
Shof91695
From Tripadvisor
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"A wonderful stay at VDP with the family"

We just returned to the snowy Northeast after a wonderful 5 day stay at the Villa Del Palmar in Cancun. There were 4 of us and we stayed in one of the 2-bedroom penthouses with the all-inclusive option. It was perfect! To start with, the staff were wonderful! They were all very friendly and attentive - from the wait staff to the bartenders to housekeeping. In particular, Rafael, Otikio and Yosel were awesome! So personable and accommodating - always engaging with all 4 of us. And we were in great hands with Kevin and Edgar as we spent most of our days pool side with pina colada in our hands.The food was great, with Hiroshi's at Garza Blanca being our favorite, followed closely by La Casona's. All the breakfasts buffets at Caprichos had nice options and quick service so we could get on with enjoying the amenities VDP had to offer.On most of our vacations we cover a lot of ground, seeing a lot of sights. This trip was (intentionally) quite different for us as we didn't venture outside of the resort. There are options for folks that want to explore more but this was next level relaxation and exactly what we wanted.Thank you to all the folks at VDP that make it a special place. I'm sure we will be back.
Doug M
From Tripadvisor
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"We will be back!"

We travelled with our kids ages 12 and 17 and had a wonderful, relaxing vacation! We stayed in the two bedroom partial ocean view (one king and two queens) - there was more than enough space for us and the balcony overlooking the pool and ocean was breathtaking! The beds are so comfortable! The food is great, highly recommend Davino, the Italian spot. Daily breakfast buffet had lots of options and my husband really enjoyed the omelet station. The activities people in and around the pool area are so friendly and have lots of energy! Staff on the property from the front desk to room service attendants were prompt, efficient and so very welcoming. Special shout out to Armando at the pool for being an amazing server and attentive to our needs. We received excellent bar service every night from Yair - he remembered our drink order from the first night and made delicious mango non alcoholic drinks for our girls! We really enjoyed getting to know him! If you get the chance try out the short bike ride tour to the ruins near the property. It's a short excursion but really cool to see. Make sure to bring mosquito repellent!! We will def be back to visit again - thank you VDP for the hospitality of your professional staff and beautiful property!
991katier
From Tripadvisor
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"Phenomenal service at Legends"

Erick Agala at Legends was phenomenal. We came to Legends multiple nights during our stay, and Erick was always there to greet us, even if he wasnt serving us that night. And when he was serving us, he was attentive and friendly. 10/10 recommended.
Curiosity00437266424
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Villa del Palmar 10 out of 10"

Our holiday here was amazing!! The service was top notch! Adrian at the pool bar was beyond fantastic. Edgar and Alberto at check in were stellar!! This place is a perfect balance of not too no large but not to small. The food was great! Book your restaurant reservation before you leave though. Service from everyone here was top notch. Definitely a quieter resort.
Voyager558990
From Tripadvisor
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"Italian restaurant"

Very good service from Raymundo at the Italian restaurant! Food was excellent and so was the workers. Workers were so respectful and kind. Raymundo was very sweet and gave me and my family great service & made amazing drinks. I enjoyed my time here!
Isabella W
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Excellent"

Palmita market at Villa del Palmar has the greatest option for meals and quick supplies if you are not on the all inclusive meal plan. The staff this morning: Ale, Abi, Ulises, and Guadalupe were fantastic getting our breakfast needs met.
Eila Z
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Great but not as good as it used to be."

This was our second visit. There was a problem with our reservation, the main supervisor at check in was extremely unfriendly and unresponsive. After hours we were finally able to check in, she gave us our room key and that was it. Did not tell us where to go or who could help us. I found a bell hop who grabbed our luggage and led us to our rooms.We first visited when this hotel had just opened and it was amazing. No complaints. But now in order to have dinner reservations you have to get them through sales department which try to lure you into the 4 hour sales pitch. Diana was relentless and would not accept no for an answer. She made our dinner reservations all around 9:00 at nightwe had 3 kids with us. We had previously told her this would not work. So we took it upon ourselves and walked into every restaurant we wanted to eat at and made our own reservations around 6:00 every night! Such a scam! Everything else was excellent. Dao was our favorite restaurant. Taco truck is always good, steakhouse, and sushi. Shoutout to Alonso at the Lobby bar for making excellent old fashions. He worked so hard being the only bartender with a crowded full bar. I also suggest NOT to get the mini massages at the pool. My husband and I both got one. We tipped $20 and the female masseuse talked trash about me In Spanish. He also screwed up my back, he pushed his elbow so hard into my shoulder blades it moved two ribs out of position. I was in pain all of vacation which was 3 weeks ago and have spent $400 of therapy to fix it, still in pain. Make sure to grab your lounge chair at 6am or you wont get one. People hoard chairs and end up never using them. I wish staff would monitor this more closely so people who actually want to swim and sunbathe can do so. Fabulous beach, clean sand, great service, kids loved the bouncer. Overall we love Garza and will always come back. Such a gorgeous hotel with beautiful views. The comfortable rooms and service are hard to beat!
Jacquie W
From Tripadvisor
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"Too good to be true!"

Amazing EVERYTHING From the feel, the cleanliness, the smells, the food and of course the service was top notch. Our experience at Dao Restaurant was impeccable. Cliff, our server made the evening one to remember. Already booked to come back.
Sightseer47820068034
From Tripadvisor
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"Great Customer Service"

The hotel was beautiful and was right on the water. We had the all inclusive package which included butler service. Rafael was our host and from check in to check out he was right there. He was constantly in communication with me whenever we needed anything I just sent him a text and it was done. We wanted to sit by the beach he had the guys prepare beach chairs and a beach bed for us with our own private server. The customer service was great.
988shamiac
From Tripadvisor
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"First class experience"

Truly beautiful location; the developer (Tafer) has taken advantage of the Caribbean Sea views with cascading infinity pools galore. The resort is only 2 years old so the rooms are in very good condition. Restaurants have great chefs - the food is very good, service at the pool is great. A few miscommunications with room service. The spa and hydrotherapy circuit are AMAZING!!! Must go!
Mscashby
From Tripadvisor
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"Another wonderful trip!"

Carlos, Kevin and and everyone at the elite pool Were exceptional! Couldnt have been nicer! Christian, our housekeeper, was awesome as well. We actually declined a room upgrade since we would no longer have Christian attending to us.
Patti L
From Tripadvisor
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"In suite dining & resort!"

The resort and experience was excellent! The rooms could use a little love/attention, but the amenities, food, pools and staff were absolutely fantastic! We traveled with a large group including kids, everyone had a great time. We also had the most wonderful in-suite dining experience with chef Johny, Oscar, and Mateo. The entire meal, just WOW! The table was beautifully laid out, all courses were perfectly cooked, and the entire stuff was kind and friendly. The best meal we had all week, highly recommended!
E419 M Ojessicar
From Tripadvisor
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"Very fun family vacation!"

We had a great time at Villa del Palmar Cancuuun! The resort is beautiful and is very family friendly. We hung out by the pools almost all day. Edgar Chan was the best pool waiter!! He was very attentive, fun and friendly! He was also very quick and always had our drinks ready!
Brooklyn S
From Tripadvisor
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"Jan 2024 fun"

We love our time at VdP!!! The last 12 years, we have been faithful visitors however, this last trip was above and beyond. The entertainment team really stepped up! Zumba at noon was a favorite for our entire family...Natalia, David, Santiago, & their last member (drawing a blank on her name...sorry) were amazing! Benjamin, our poolside server was perfecto!!! Can't wait to be back soon!
A6471 J Usarat
From Tripadvisor
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"Great service on the beach and at the Casona bar"

We were at Villa Del Palmar on probably the busiest week of the year between Christmas and New Year. While there were many guests and it was a bit difficult to get dinner reservations, we were able to find chairs for our family at the beach together and never felt overly crowded. And speaking of the beach, Gabriel took great care of us with food and drinks and always a friendly face and recommendation to try something new. We also really enjoyed the service from Carlos at the Casona bar. He had great recommendations for tasty and unusual drinks and found his smile and humor to be infectious.
Tim V
From Tripadvisor
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"Great family trip to Garza Blanca!"

We just returned from a wonderful stay at this property. The hotel is quite majestic. As you enter the lobby is spacious and well decorated and looks out over the pools to the beach. Its a truly great entrance. We had two 2BR suites, which were amazing. Lots of space, well decorated and great features like a full refrigerator and washer/dryer. One was swim up, which means you have a small private pool (it doesnt connect to the main pools). The grounds and pools are beautiful and well designed. A series of pools near the hotel flow down to the infinity pool that looks over the beach. You do have to get out early to reserve chairs, which is a hassle that is common these days. The beach is small but very nice with lots of chairs and some obstacles for the kids to play on. The service was top notch. The staff would say hello and smile always and the friendly vibes permeated the entire resort. Special shout out to our butlers Andres and Josue who were terrific. The food was a big surprise. Most all inclusive have mediocre food, but several restaurants here were quite good. Especially Hiroshi and Dao as well as the steakhouse. You can also eat in the restaurants at the sister property next door. We enjoyed the Italian restaurant. Dao was our favorite. It sits atop the hotel and has stunning views of the sea and the forest. This is also the location of the adults only pool as well as the rooftop bar. Our waiter Pedro was so much fun. He really made the night for us. The spa may be the best part of all. We all got treatments and several in our group thought they were among the best they have ever had. Great setting and wonderful therapists. There are a few slight negatives. The resort is a little sleepy at night, though the NYE party was super fun. Beer and liquor is included and you can get good liquors in the bar package. But if you are a wine drinker you have to buy bottles at an extra cost and they are more than they cost in the US. The resort is also medium sized so should plan excursions if you are there for a long time or you might get a little bored. We did a snorkel trip and deep sea fishing excursion and both were fun. In all a great property that is very well run with an amazing attention to detail.
Jackgam
From Tripadvisor
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"Great trip with the family"

The rooms were great, they upgraded us to a bigger suite. The check-in process was as expected in a busy hotel. However, the outdoor pool staff was exceptional. Ive never been to a resort where they got everyone as involved in pool activities as at this resort.Our pool Butler, Antonio, was outstanding as well. He helped us find chairs every day, even though the hotel was fully booked. Our waiter. Enrique, at the pool was also outstanding.For an all inclusive experience, the food was very good, one of the best Ive been to.Overall the customer service and friendly attitude of the staff that worked at the pool and restaurants was phenomenal. I plan to go back again for this reason.
Robingehrmann45
From Tripadvisor
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"Family birthday celebration over new years"

The accommodations were lovely and our entire family enjoyed the amenities. Special kudos to our pool attendant , Antonio! Every morning he had chairs waiting for all of us with umbrellas and towels laid outit was hassle free. He even decorated our area with a happy birthday banner and names of three of our eleven family members celebrating birthdays during our trip!
Cheryll E
From Tripadvisor
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"Thank you for another great experience"

I want to thank everyone one at Villa for making my family vacation a memorable one ,from the beach servers and the cook who makes my delicious omelettes Raul at the breakfast,wow he is doing an incredible job ,a special thanks to Amir who is always there for you and his kindness and Mr.Jose the room and youre service is second to none ,thank you and before I forget my chef Oscar thank you for the great meals ,if I forgot to mention people please forgive me .i recommend 1000 percent this resort Family Stefanopoulos
George S
From Tripadvisor
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"Amazing Resort and Great Restaurants. "

The remodeled rooms are amazing. My ultimate favorite was the food. Davino restaurant was my absolute favorite and if you go there, ask for the server, Gerardo. He was excellent. Gerardo, the Sommelier and Martin (manager) were very accommodating and suggested some amazing wine selections. Also, the chef did not miss with the delectable foods and flavors. I have been to this resort a few times and I will be going back to visit Davino. Gerardo (waiter), keep being genuine as you are because your service was impeccable. Also, the pool server, Benjamin is a gem. Sit in his section when laying out near the pool. You wont regret it. Benji also got us the best chairs. Overall, a wonderful and relaxing vacation Ill remember for years to come.
Tia C
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Great service"

Raymundo is the best bar tender in the world. Such a nice outgoing accounting guy. Rafael is cool too. Theyll give you anything you need and make the experience worth it too. Overall, just come here and check it out its magical.
Asher B
From Tripadvisor
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"Luxury family fun"

We just returned from another fabulous week at the Villa Del Palmar. The rooms had been updated and very sheik. I liked that they have decreased their plastic use with refillable shampoo, conditioner, and body wash in the showers. A 1 bedroom worked okay for our family of 4 (kids were supposed to sleep on the pull out sofa but one made a bed out of the cushions). The nespresso machine was a nice treat. The view was magnificent and we made good use of our hammock. The few times I needed to work, I got good Wi-Fi on the balcony.The pools were very clean. I was happy to see that there are fewer people blocking groups of chairs early in the morning if you wanted you could find a few lounge chairs at any time if you werent too picky about which pool you hung out at. This was our first year with Elite status so we hung out at the Elite pool, which was just lovely. Kevin and Carlos made sure we had everything we needed. Our waiters like Eric were super attentive with amazing cocktails and lunches from the Snack Bar. It was so luxurious to have a cabana with pillows and towels all set for us right at the infinity pool. I loved going to yoga each morning and participated in a number of the pool/beach activities like movie trivia and bags. My husband and I also went on the organized bike ride to the El Meco ruins, which was about 15 min ride on sidewalks. You pay $5 to get into the archeological site and its more than worth if it you are not making the long drive to Tulum or Chichenitza. The iguanas sunbathing on the ruins were an added treat. We liked it so much that we returned by cab with our kids later in the week (warning its $20 for a 6 min ride, but the driver stayed while we explored so the total $40 seemed well spent). Its super buggy so cover up and accept the bug spray from the man at the gate. We also tried the inflatable obstacle course. You wade out, which my kids didnt love, but it was pretty hilarious to try. I did some paddle boarding as well, but sadly the kids cannot participate. They can, however, kayak. They liked the kids club activities like scavenger hunt, mocktail class, and pizza making but its a lot smaller than the one they loved in Nuevo Vallerta. The Christmas party with Santa complete with dessert bar and dance revue was a highlight. The kids also liked the lovely carousel that runs starting at 4 pm among the lovely (but expensive) shopping along the Garza Blanca front terrace. For more affordable souvenirs, turn left out of the resort and then left again by the gas station to a little shop with the usual cancun stuff. The food could not have been better. We did the all inclusive package as I didnt want to think about prices during our stay. Much better to prepay and then forget about it. That said, I am sure I are and drank more than I would have otherwise. My kids loved the breakfast buffet, which has something for everyone with a lovely ocean view. Only issue was the milk isnt cold- assuredly a cultural quirk. We tried every restaurant. I am a pescatarian, no shellfish, and did not have a problem finding delicious Tuna, Salmon, grouper, and Seabass dishes. The host staff is always careful to ask about food restrictions. I love that you can reserve at either resort adds variety. My kids mostly ate from the adults menu, and the wait staff was very accommodating of their desire for everything on the side. They also made lovely mocktails for them now that they have the taste for them (try the Perry Punch or Lychee Bubblegum). The desserts were also fabulous, especially the passion fruit creme brlée at La Casona. My favorite meal was the Tuna at Zama, my husbands was his short ribs at Blanca Blue, my kids seemed to love La Casona where they split salmon and sirloin best. Hiroshis sushimi was delicious though the kids didnt love the ramen. My least favorite was the fish and chips from the gormet food hall but the brisket my husband and son ordered got great reviews. We did go on the member update to check out Garza Blanca. Its super modern- every detail is beautiful. We like villa del Palmar for the more Mexican motif. But it is gorgeous especially the rooftop infinity pool. Be warned, the sales guys are very good at their jobs. But we asked that they simply hold the offer open until the end of the week and the bocked, so we knew the upgrade wasnt for us. We did love the discount, however, on our excursion to Xavage, which was simply incredible. I will do a separate review.
Gail E
From Tripadvisor
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"Relazing Christmas"

Had a wonderful Christmas week. Total relaxation without the running around and craziness cooking for the holidays. Our other family now want to go christmas 2024.The adults only roof top pool was amazing. Moises, the pool concierge and Benjamin the server took such amazing care of us. The room was great space with a fantastic balcony. The beds were so comfortable that we all slept like rocks. Our bulters, Candido and Alexa were fantastic in helping us coordinate our trip (restaurant res, spa appts, transportation). Room service or restaurants you can't go wrong! Highly recommend staying here
Julie C
From Tripadvisor
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"Outstanding stay at Garza Blanca Cancun. "

Our butlers Enrique and Fernando were top notch. Going to extra mile to decorate our rooms for my wife's and sister-in-law's birthdays. The accommodations (3 bedroom loft), the food and our housekeeper Marharita, were all outstanding. We will definitely return to Garza Blanca Cancun.
Victor T
From Tripadvisor
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"Girls trip to paradise "

This resort was spectacular from the moment we stepped out of our taxi! Checking in went smooth & we were basking in our 2 bedroom suite in no time. We dined in several of the restaurants and all were fabulous. We really enjoyed lounging out by the pool all day & participating in the pool activities. The staff was fabulous. Morning water exercise classes and fun games throughout the day. Great participation! Shoutout to David & Daniel who waited on us like royalty all day! They were the best! They moved loungers for us.brought unlimited drinks.adjusted umbrellas.and brought fresh towels. We sure hope to see them on our next trip to Garza
D2345 G Qdebc
From Tripadvisor
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"Extraordinary Cancun destination"

Extraordinary!! The rooms are spacious and beautiful - and your porch view whether ocean/sunrise or green space/sunset is stunning. Everyone is gracious, friendly and solicitous. But the best part of all is the food. The restaurants are simply the best anywhere. Highly recommended!!!
Marty418
From Tripadvisor
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"Fantastic base for a week-long adventure and respite"

Beautiful, private location away from the busy Hotel Zone or downtown Cancun. The room is spacious with luxurious amenities. The port to Isla Mujeres is a 10-minute walk from the beach or the street. If you get Candido or Alexa as butlers, youll be taken care of like no other. We hope to come back soon.
Melculata
From Tripadvisor
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"Wonderful experience "

Garza Blanca was such a gem. We had a swim up room and did the all inclusive plan. Our butler Yuri was amazing, attentive and checked on us frequently. Yuri and our little had a bond and only after 3 full days he said he loved Yuri and gave many hugs. The restaurants were delicious and the extras were worth it. Those with kids definitely take advantage of the kids club.
Hannah F
From Tripadvisor
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"The rooftop with Carlos & Javi"

If youre at Garza Blanca and go to the rooftop make sure to look for Javi & Carlos! They will provide the best service you have ever received! Super friendly and attentive, made sure we always had drinks in hand, recommended drinks, offered options if you wanted to try something new. Carlos and Javi were absolutely awesome. The rooftop needs to keep them and value what they do. Their friendliness and attentions are what kept us coming back to the rooftop. Si son huéspedes de Garza Blanca en Cancun y vistan el Rooftop necesitan buscar a Carlos y Javi. Ellos te darán el mejor servicio que jamás hayas recibido. Super atentos a todo, siempre se aseguraban que tuvieras bebida, te ayudaban con recomendaciones y opciones si gustabas probar una bebida nueva. El rooftop necesita valorar las atenciones y el servicio que le entregan a los huéspedes. Carlos y Javi con sus atenciones y servicio fue lo que nos mantuve regresando cada día al Rooftop.
A G J 512
From Tripadvisor
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"Garza Blanca honest review"

We had a big mishap with our room at the beginning of our trip but they were so kind and helped us resolve everything. The food has been great and we have enjoyed the adult only rooftop bar and pool! Jamie at the rooftop has been incredible and makes AMAZING drinks. He was always ready to answer any of our questions and accommodated our request perfectly. He makes the best chocolate martini and is so friendly! Hector at Hiroshi made us a beautiful personalized dessert every night we ate there. Both of them have made our honeymoon so special and we are very grateful. Hiroshi gave us the best service by far but that was because of Hector! Jamie behind the bar killed everything! Alexei at the swim up bar was so friendly and helped us with everything we could need! His service and attitude could not have been better! The drinks were spectacular. Our room stayed cleaned and stocked with the all inclusive drinks and snacks. It is such a quick drive from the airport. We used USA transfers and it was quick and easy to get here maybe 25 minutes from the airport!
Katie T
From Tripadvisor
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"Top service "

Excellent valet and guest servicesEnrique is the man! Leonardo at pool. Maria at front desk and our butlers! All excellent! Spa is worth it for hydrotherapy. I would advise book your own excursionsprices vary as do the quantity of transportation.
Jane W
From Tripadvisor
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"Great Time in Cancun"

The Butlers,Enricque & Ferdando were very attentive to our needs. They arranged a rose petal bath in our room for our anniversary. For breakfast the "hosts" Cielo & Isabel after a few times remembered my name and room number which made me feel special. Jamie, the bartender at the Rooftop, was excellent. There were some problems with the bill but were quickly corrected. The massages were great.
James P
From Tripadvisor
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"GB Cancun: TAO restaurant - Gourmet cuisine, Exceptional open-heart service, Happy ambiance"

We travel here every year in December for the last 3 years. Are coming back in April 2024. GB Cancun delivers on its value proposition of luxury accommodations, unique exquisite decor, warm/friendly service and most important of all, GOURMET CUISINE. Delicious beyond expectations. Everything about the design of the resort is truly exceptional and creates a happy feeling for my wife and I. Everything about the resort's delivery of exceptional service creates a feeling of comfort. This is what I wrote to the General Manager of the resort complex: "Dec 16 Chef Atlas at Tao surprised us again with an unexpected fantastic mushroom appetizer stuffed with delicious seasoning and other wonderful taste. It was a visual and culinary delight. He is a great find for your resort by providing exquisitely fine Oriental cuisine in a truly elegant visually delightful atmosphere. I use these superlatives honestly and sincerely. Waiter Hector at Tao has become a friend. We enjoy seeing and talking to him. He always delivers warm friendly timely service in an engaging and enjoyable manner. What distinguishes Tao for us from Davincis and Hiroshis [both are excellent] goes beyond our preferences and enters the domain of delightful gastronomic surprise. We ate at hundreds of regular and fine restaurants in China during our 20 years living/working there from 1993-2013. The Tao surpasses all of them in decor, taste, delight and service. It is deservedly placed on the rooftop of your fine luxurious resort. It may seem weird to express this so emotionally, but these are the words that emerge from my fingers as I type, one now moment emerging into the next now moment. :-) "
Irvbeiman
From Tripadvisor
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"Beautiful, relaxing, & fun"

The resort is beautiful. Food and Drinks are delicious. There were 17 of us. All the restaurants went out of their way to accommodate us. Pool Butlers did a great job. Water sports staff went out of their way to let us snorkel safely while kayaking. Carlos, Yair, & Jorge are the best!
Lesiag7
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Very friendly staff makes you feel at home very clean place good locations lots of things to do and eat very gooooood"

Good vacation very relaxing best service rooms service staff best bar tenders at pool side Ismael Eddie Anthony and Ana on roof top best service very constant customer service cant wait to come back next year vacation
Nef S
From Tripadvisor
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"Amazing Family Holiday "

My family (my husband and I and our 3 girls - 8, 10, 11) and my mother in law stayed at the beautiful Villa Del Palmar for a week in December.We rented the 3 bedroom Penthouse which had an incredible wrap around view of the ocean and a hot tub overlooking the ocean as well. Our butlers Rafael & Santiago helped us to verify dinner reservations, book a spot at the infinity pool and provided daily schedules with activities for us. They were incredibly helpful and their service was wonderful. As part of the room package we also got an experience in room and we opted for the dinner. This was by far, one of the most amazing experiences. Chef Jhonny Pangera is incredibly talented and the flavors and textures of the food were outstanding. The service of Mateo Perez made us feel like royalty during the dinner and his attention to detail of our likes and dislikes made it feel very personalized. Carlos Chi and Rafael Santoyo also helped pull the experience together. We did the family pictures which turned out amazing, had the best house keepers Ive ever experienced on a vacation like this, and the incredible assistance of Leticia with the concierge booking trips. I also need to note the exceptional service of Carlos at the infinity pool and his team. This was our first family trip out of the US, and the people who work at this resort have all made an imprint on our vacation and memories that will last forever. Would definitely recommend for families or couples.
Lindsey S
From Tripadvisor
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"Amazing! Could not ask for more!"

My family and I had an incredible experience staying at Villa Del Palmar! We stayed in a 2-bedroom ocean view suite, which was more than enough room for our family of 5 (kids 10, 12, and 16).The rooms were very clean and the cleaning crew was very detailed as they came through to clean and restock our room everyday.Restaurants were all great and AMAZING service all around! Elias at the buffet restaurant and Luis at the pool area were always so friendly and made sure we were well taken care of as we spent a LOT of time at the beautiful pools and beach. There was a great selection of meal options at all the different restaurants and kids menus available at each as well. I cant speak highly enough about the service the entire crew went above and beyond to give us the best experience possible :))We loved the activity crew and all the fun activities they had planned each day! Natalia, Brisa, and David were so much fun and made you feel like part of the family :)) My 10 year old said the resort activities were her favorite part of our whole trip! We stayed 7 nights and never got bored!I would definitely recommend this resort to any family looking for a relaxing, beautiful Mexican all-inclusive with fun for all ages. We will most certainly be returning in the future!
Jennifer M
From Tripadvisor
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"DAO Resaturant: Gustavo"

Dao is our favorite restaurant at the Garza Blanca in Cancun. We went three times during our 1 week stay. Gustavo in particular made our experience incredibly special! He was friendly, knowledgable and took care to make every visit unique and delicious!
Mary P
From Tripadvisor
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"Great experience "

The elite area was great. Carlos did a great job taking care of us. Great service. Brought us food and drinks throughout our stay. The cabanas were always clean and put together. Great view of the beach and an awesome pool.
Madison W
From Tripadvisor
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"Should you go to Villa del Palmar? Yeah!"

The first thing that comes to mind when I look back on my stay at the Villa del Palmer are the experienced, knowledgeable and kind wait staff at the restaurants, especially the excellent senior waiter Armando at Legends Bar. He and his colleagues made the stay at Villa del Palmar very relaxing and hospitable. We also highly enjoyed the steakhouse, Davino's, and Zama restaurants, all located on the resort. Waiters and the kitchen work very quickly and tirelessly to accurately take your order, including any amount of alterations or clarifications, and always bring it to you remarkably quickly. The food at the resort conveys the soul of Mexico perfectly. The menu is locally sourced, high protein, farm fresh fare. The restaurants carry a good variety of fresh Mexican beers as well as both local and imported wines and champagnes. The resort is extremely clean and well maintained. The grass and bushes are perfectly manicured and the fire pits are fun to sit around at night. Another place to catch the sunset are the top floors of both Palmar and the adjoining Gazebo where there are fun lounges with entertainment options. We were always on the beach and suffered no jellyfish or mosquitoes, which is a huge plus and made the stay worry-free. The spa is exceptional and you should book a sauna, jacuzzi and 50 minute massage while you are here to make the most of your stay. Most rooms get spa credit, so use it! Watch out for Fernando at the front desk, though, who will try to funnel your room's resort credit to whatever local criminal Mafia group that came up with the idea to scalp the hotel's visitors and whatnot. He is definitely a wily one, that Fernando. I'm sure he didn't come up with the idea so I can't be too mad at him, in fact, I respect the hustle. Other than for the wily Fernando and his billing schemes, checking in and out was very easy and the concierge was excellent. The rooms are very, very comfortable and you can direct the maid to stock it with specific preferred drinks or beers of your choice. There is unlimited Wi-fi for all-inclusive guests, sadly next to your pillow in every room, in working order and very convenient. Overall there were no negative experiences and the amenities included everything that anyone could ever wish for to have a relaxing, all-inclusive, health-restoring getaway.
Mari S
From Tripadvisor
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"All-Inclusive or Not for Meals? Go All-Inclusive!"

If you plan to relax and dine at the resort rather than go off property, into Cancun, or elsewhere etc. daily, the all-inclusive option is definitely worth it and the way to go. The prices at the resort restaurants are so high (over-priced actually), you'd be hard-pressed to find items on the menu for each meal that would add up to a daily total less than the all-inclusive price. For example, two steak dinner entrees (medium-ranged, not the highest price on the menu), an appetizer, one salad, one soup, one dessert, two drinks came to $340 USD. Our very light lunch with beverages was $80 USD. Our breakfast that morning was the buffet ($45/person USD) which is the only option for breakfast at the resort. Grand total for the day was $510. We'd purchased the all-inclusive in advance because I'd read reviews that it was nice not having to worry about prices or carry your wallet - but read nothing about it being cheaper. It definitely is cheaper as well as convenient.
Shelley H
From Tripadvisor
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"Family fun!"

Great vacation. Service was excellent! We stayed in a 4 bedroom oceanfront loft; room and room service was amazing! We were disappointed that the hot tub was not hot and we had to call a few times. Noe at the pool area on the Villa side, Fermin the bell boy, the beach servers at the food truck all amazing! Sorry we dont have the name of the server at zuma (Enc.?? Our photo does not show the name clear) but he has a child with allergies and was spectacular serving us as we had a member with gluten and dairy allergies! The ability to use both resorts provided a nice variety of activities and different vibes. Thank you to all the great people working the resort.
Debbie G
From Tripadvisor
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"The staff at this place are the very best!"

Everything about this resort is gorgeous, and the food is good. But the best part is the people who work there. My favorites are Cesar Soberanis, Elia Perez and Mario Cahuich at Capricho's, Carlos at the Elite Pool, and Noe and Marco at Zama. Thanks all--you are great, and I look forward to seeing you next time!
Amandam T3570 Xp
From Tripadvisor
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"Awesome stay, staff, food and drink!"

This place is beautiful. The staff definitely made it incredible. Food and drinks were awesome! We met people that we will definitely seek out the next time we are there. Definitely recommend. Kid friendly, nice and quiet beach. Close to a ferry to take you to Isla Mujeres. We loved it! Thank you to those people who work hard almost every day to make it a vacation we will always remember!
Sarah P
From Tripadvisor
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"The only place we will stay at in Cancun! Highly recommend "

This was our second time going to Villa Del Palmar. First time was our honeymoon, and second time, we wanted to return because we had such an amazing trip on our honeymoon. Staff to recognize: Older Miguel at the pool bar. Miguel made our trip the first time and we were so happy he was there again for our second trip. He knows how to make any drink you want, and he will go out of your way to take care of you. Both trips, Miguel went above and beyond. We want to come back just for Miguel (and other reasons)Adrian at the tiki bar by the ocean was amazing as well. We could spend all day at the tiki bar swings. Extremely friendly and can make any drink you want. Cesar at Caprichos for breakfast was our go to server. He was great! Amazing service and we had some Spanish lessons in the mornings.Italian and Steak house were the best dinners we had. Make those reservations a few days before you want to go so you can make sure and get in! Everyone at this resort goes out of their way to take care of the guests. The only downside I would say is they moved our favorite japenese restaurant to their sister property next door. For couples or families, I would recommend this place. Very quiet, but has many fun things to do during the day. The ferry is a 1 minute walk close by to go to Isla Mujeres which I would highly recommend. You can rent a golf cart over there for $70 for the day and explore the whole island. Great beaches, food, and drinks over there. We cant wait to go back!
G8389 I Obrandond
From Tripadvisor
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"Best family vacation ever!!! "

VDP never disappoints! We spent 5 nights in a 1 bedroom suite with our two kids and my sister stayed in a beautiful 3 bedroom loft suite. The service was the best weve ever experienced at any AI resort. The kindness of the staff and the quality of both the food and beverages are what makes return year after year. The newly updated rooms were calm and serene. All the meals, with the exception of Legends, were out of this world. We spent time on the beach and our server Benjamin spoiled us rotten. We also spent time at the bridge pool with Wilbert. He gave us extra special little touches to our drinks and food that made us feel special. Adrian at the beach bar is always a familiar favorite of ours. He makes the BEST fresh fruit cocktails and always has a smile and a joke. Benjamin (Benji) the pool/beach concierge was super helpful and hooked us up with some Bali beds on the beach. Jorge and Oswaldo took care of us at breakfast. The kids staff had fun games for them to play. We will absolutely be backagain.
Melissamoeller
From Tripadvisor
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"Home away from Home!"

Our home away from home! We stayed in a one bedroom this year, and it was perfect. We had an adult daughter join us with her BFF for a few nights and they said the pullout couch was pretty darn comfortable too. Our bed and pillows were wonderful as usual!The heated elite infinity pool is amazing and shout out to the BEST pool concierges in our travels...Carlos and Kevin are SO attentive and make sure you are comfortable and have everything you need. They make sure that each and every one of us at this pool are made to feel this way no matter how busy they are!! Even when the sun moves in the afternoon, they made sure our chairs were set up and ready for us at the adult pool for the remainder of the afternoons if we wanted to move!! WOWOur favorite server was Armando, so friendly and personable! Even when he shifted to the beach, he still was looking for us and making sure we were having a great day!This stay, our resort concierge was Adriana and we kept her busy! She was a blessing when it came to helping with any dinner arrangements...even last minute when we changed our minds a few times. She would reach out to us if she hadn't heard from us to make sure we had everything we needed! Alejandra did a nice job assisting when Adriana had a day off.We typically enjoy preparing most of our own meals, but we do enjoy indulging in dinners and cocktails before bed a handful of nights each trip. The food and staff were "mostly" all wonderful. Had a couple misses with a few meals (overdone on both occasions), but staff always want to make it better. Lots of options and we've had SO MANY awesome meals over the years at VDP Cancun.Shoutout here to all the gang at the Legend's bars...we had so much fun!We usually have few to no issues during our visits here, but when help is needed, we reach out to our concierge, and they know exactly how to help!See you next year family...we can't wait!Mr. Jeffrey and Sarah
Robin B
From Tripadvisor
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"Awesome place. Awesome staff. Amazing"

Awesome room awesome staff amazing attention to detail. They make you feel like you are the only ones on the resort. The housekeeping staff in this case are extremely notable for going out of their way and making you feel like you really are desired to be here and are thanked for your patronage in a genuine fashion.
Matt H
From Tripadvisor
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"Beautiful resort with the best service ever!"

The resort is beautiful and the service is exceptional. Our butlers Raphael and Santiago were always ready to help us before we even knew we needed help. The Elite pool concierges Kevin and Carlos were incredible. We also loved our concierge, Adriana. Thanks to all the wonderful staff, we had a wonderful time here and highly recommend it.
Kathleenmowry1
From Tripadvisor
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"Amazing trip to Cancun Villa Del Mar"

Everything excellent but especially the food and service. Amazing Livio front desk manager and Arad pool butler but not only them, all the staff great, amazing restaurants Davino italian, La Casona steakhouse and Zama mexican. Zamas manager is also extraordinary. Amazing animation team, waterpolo, water volleyball and dancing, tons of entertainment and live music cuban, saxaphone by the pool day and night. A lot of good stuff. Definitely will come again.
Erdalsinank
From Tripadvisor
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"Unbeatable service!"

The grounds at villa del palmar are beautiful, the pools are awesome, and the service is top notch! We enjoyed breakfast with Cesar most mornings and enjoyed great food and service everywhere we went!
Lauren B
From Tripadvisor
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"We love Garza Blanca"

Garza is a first class resort and spa. The food is excellent the spa is above average. We have been here 4 times and have had the same butlers each time. Fernando and Enrique have become friends. The service we receive is beyond compare.Thank you gentleman. We spent most of our time at the roof top pool. "No kids"Benjamine is the man... he has a great smile he is friendly. you will never have an empty glass....Now the food...Come and endulge yourself here at Garza Blanca Cancun. You will enjoy yourselves beyond your expectations.Adios till next time....DaoHector and chef Ho were amazing. We celebrated our wedding anniversary with them.They went over the top to make it a very special memory. Thank you gentleman.Now Heroshi:My man Martine...He is an entertainer and amazing server.his favorite response to any request is.."por que no?" Why not.He made Kelli a ring out of swizzle sticks. It was a humming bird. He played with us and he served us. Thank you my friend.Bocado and Jimmy were also excellent. The service was first class and the food as well.The flambe dessert was fantastic.Thanks Jimmy
Steven M
From Tripadvisor
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"Best Hotel in Cancun!"

Garza Blanca was the host for our wedding on Nov 2021, ever since us and all of our family and friends love this hotel. We visited last month Nov 23 for our anniversary, the hotel was gorgeous, the service is exceptional, the food is 5/5 as well as the cocktails. Even tho, that weekend was full of weddings, you dont feel that is too crowded unlike other resorts. It features high technology, which we love, its modern, aesthetically appealing and clean all the time. We love it and recommend 100%
Yanahiaa
From Tripadvisor
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"Fresh and welcoming from start to finish!"

Wow oh Wow! What an exceptional experience I had! The 9 days were relaxing, rejuvenating, and inspiring. There are so many off site excursions, but I chose to bask in the delight of the pristine beach and cabana, pool, spa and dining. Truly everyone made me feel at home, and there were some that stood out.Argie in Elite Services. Candido and Alexa our Butlers. Patricia at the beachside food truck. Jose Louis and Alexander at Bacado. Gustavo and Pablo at the Spa Imagine. Carlos and Victor in the Gourmet Hall. Diego the Mixologist. Antonio at Dao. Manuela C turn down service. J Carlos S bellboy. Jesus in Activities. The hard working gentlemen cleaning the beaches of seaweed in the early morning. Moses, poolside butler. Isabel M, Operations Manager. Manuel G, General Manager.One might think I had a special connection for these things to happen. Not true. This marvelous experience could be yours too!I'll be back!
Mary Beth F
From Tripadvisor
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"Heaven!"

I've been to several resorts in Cancun since 2003, and this resort is the best by far! The hotel is very clean, lots of pools, food is fine-dining quality, and rooms are beautiful with a gorgeous balcony/view! Usually, I'm ready to go home after a vacation, but I never want to leave Garza Blanca. I loved it so much I bought a timeshare and plan to go back every year! I went with 6 family members, and they ALL raved about this resort. We went to Isla Mujeres twice during our 7-day stay via a ferry about 10-minute walk from the resort, rented golf carts and toured the island. The rest of our stay, we hung around the resort enjoying the beach/pools.
Vfrom Va
From Tripadvisor
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"Amazing experience with everything. "

Alexei and alonso were great at the bar! So kind and helpful to everybody and very very friendly. Great service! The pools and hottubs were very amazing and service was incredible. Everyone so noce and generous.
Austin G
From Tripadvisor
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"Great experience"

Best resort stay with family. Alexa and candido both were great . They provided us with awesome butter service. Multiple pools so you don't feel like congested. Overall great experience. Highly recommend this resort.
Keyurkumar P
From Tripadvisor
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"Fabulous!"

Our visit was the best, specially with Octavio and Francisco as our butlers.Ive ever met such attentive people. They made sure our stay was a memorable one. We will definitely request them when we return.
Lupe M
From Tripadvisor
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"Pretty great place and great experience but with room to improve "

Beautiful resort and great service all along the way. Make sure you make reservations ahead of time though because the restaurants will fill up, especially with the times you may like. Hiroshi is the best restaurant, Doa was very good. Bocados wasnt great. Davino at the affiliated resort next door was awesome. Drinks were pretty good overall, but inconsistent from bar to bar. And they sometimes ask for your room number and you sometimes have to sign a receipt which gets really old. The snack and drink service in the rooms were spotty at best. Carlos at The Gourmet Hall for breakfast was awesome. The dinner at the Gourmet Hall was not good. Avoid it. Daisy was our maid and she is amazing. The kids club staff was amazing too and our kids were constantly asking to go back there. A wonderful time for our party.
Dave J
From Tripadvisor
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"Exceptional Family Thanksgiving!"

The resort in Cancun was exceptionally clean and comfortable. The service from our butlers Enrique and Fernando went over and above expectation. They were both responsive and also offered to help in ways we did not even ask. Benjamin and the team at the rooftop pool made this a truly amazing Thanksgiving holiday for our whole family. We cannot wait to go back soon.
Thomas B
From Tripadvisor
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"Great family vai"

Enrique and Fernando were our butlers and were outstanding! They anticipated our needs and were always so helpful and professional. Id also like to recognize Benjamin who served us at rooftop pool. Exceptional service above and beyond!
Anneb I9170 Rf
From Tripadvisor
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"Everything you could possibly want from a family vacation!"

"Exceptional Experience: A Five-Star Gem in CancunGarza Blanca resort in Cancun exceeded all expectations with its exceptional service delivered with sincere smiles. From the moment we arrived, the staff's warm welcome set the tone for an unforgettable stay. Every team member, from housekeeping to the restaurant staff, and the butler service, went above and beyond to ensure our comfort, consistently demonstrating a genuine commitment to guest satisfaction. The luxurious accommodations, stunning views, and impeccable facilities further enhanced our experience. We can't praise the level of service enough - it was truly outstanding. Without a doubt, we highly recommend Garza Blanca for a top-notch, rejuvenating getaway characterized by unparalleled service and genuine hospitality."
Sothebystraveler
From Tripadvisor
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"10 year anniversary trip"

The resort and rooms are absolutely beautiful we loved everything about it. The service was excellent. Food was amazing! Definitely recommend the steak house or Japanese! Our butlers Enrique and fernando were amazing any time we needed something they got it done. No requests was to big for them. They know how to treat customers well. Every day we got a goodmorning text letting us know they are at the resort and to ask for anything we need. They would check up through the day or come find us by the pool to make sure we are doing good. They also made our anniversary very special thanks to them we felt welcomed at the property. They were 10/10 . The whole staff around the resort was amazing as well from maid service,room service, waiters at the pool bar to Daniel who made sure we always had a place to sit at the pool. They took care of the kids just as much as the adults no matter how many times they asked for a drink or food. The only thing we did not like was the residential tour/meeting. The staff was nice but it took away over 3 hours of hour last day there to convince us to buy some property. They said it was not a time share but the meeting it self felt like one. Avoid if possible. Other than that I would definitely recommend this resort.
Elma O87
From Tripadvisor
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"Exellent experience "

Very good ,brand new resort .we stayed this 7 days .have had amazing experience .rooms are very nice ,big and comfortable . Service was excellent and exceptional .Especially our Butlers -Enrique and Fernando they were amazing by providing high class service .thank you guys
David A
From Tripadvisor
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"Excellent resort. Very pleased!"

The Garza Blanca is probably our most favorite resort. It is modern, comfortable, has terrific restaurants and the people who work there are the best. We are fortunate enough to be Elite Members and the best part of the experience was having Fernando and Enrique as our butlers. They were immediately available whenever we had a question or needed help with a task. They took excellent care of us during our stay. This kind of service makes the Garza Blanca stand out among all other resorts.
K D
From Tripadvisor
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"First time to Cancun"

Rooms and service are top notch. The bathroom, deck and hammock and bed are all fantastic. Only thing lacking is high intensity activities. If you want yoga, biking etc. they are definitely resort level. Alonso at the lobby bar is fantastic along with most of the staff.
Brian D
From Tripadvisor
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"A trip beyond our expectations "

This was our first time at Garza Blanca and the experience was absolutely incredible. 5 Star / Diamond experience from start to finish. The restaurants were amazing . The Japanese restaurants was our favorite and the sushi was some of the best Ive ever had. We are particular about customer service and they never missed a beat. We were assigned 2 private butlers, Enrique and Fernando and them alone made this trip one of the best weve ever had. Also some recognition to the excellent customer service, professionalism and kindness to Adrian and Ana at the adults only roof top pool area and bar. They went above and beyond to ensure everything we needed was delivered. We got to know them a little bit and also enjoyed our conversations with them. Thank you Enrique, Fernando, Ana, and Adrian. You will be missed but we will be back again soon.
Kevin S
From Tripadvisor
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"Thanksgiving 2023 Trip"

We stayed at Garza Blanca for a Thanksgiving family vacation. The resort is very nice and the staff is very friendly. We primarily spent most of our time at the rooftop pool (adults only) and enjoyed the attentive staff. We also had a butler service which I highly recommend. Both Enrique and Fernando were excellent and would always try to go above and beyond.
Mitchell B
From Tripadvisor
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"Awesome thanksgiving break "

The resort was great! Best all inclusive I have stayed at and the rooms were fantastic. Butlers candido and Alexa were amazing in helping us get the reservations and other things we needed! Food was really good too!
Gitanjali W
From Tripadvisor
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"Awesome Resort! Definitely Recommend"

Awesome resort! Very friendly and attentive staff in all facets. We were greeted with smiles at every turn. The amenities were great (from the pools, fire pits, and clean beach, to the restaurants and bars) and the location was even better! Raymundo and Rafael from Legends Sports Bar were one of the highlights of our stay with good drinks guaranteed!
867brittneyc
From Tripadvisor
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"Top notch, class A service resort!"

The view was amazing! The room was gorgeous! The staff and service was excellent! Rafael checked us in and took great care of us! My only recommendation is tell you is to book dinner reservations early and for your entire stay when you first arrive bcse they fill up fast! I will definitely be back next year for vacation!
Shay M
From Tripadvisor
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"Wonderful experience "

This is our second year in a row. We LOVE Villa de palmar. The service is spectacular and the bar tenders are amazing! Rafael and Raymundo are the best! Highly recommend!!!! Dont walk. Run! (Or fly) to villa de palmar!
Katie C
From Tripadvisor
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"The best place in Cancun "

Let me just say, Villa Del Palmar is amazing! We have had thee BEST experience here and all thanks to these amazing staff members for a memorable experience: Rafael and Raymundo at Legends. Jose alfredo in the front entrance, Carlos and Armando at the Elite pool, and Miguel in the tiki bar today 11/19. All together Villa Del Palmar had exceeded our expectations, above and beyond. 5 star resort. Love the staff and hospitality
Gyeadon
From Tripadvisor
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"Server/bartender "

RAYMIJINDO AND RAFAEL BOTH WERE THE BEST BARTENDER IN THE MAIN LOBBYPlease stop by if you are aroundJose was the best waiter/bartender/server in the beach site Would recommend 10/10 People/service does make a great difference
Hem P
From Tripadvisor
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"Wonderful November vacation!"

Resort is beautiful, rooms and property well maintained. Our Pool Butler, Antonio was top knotch and very attentive as well as our pool waiter, Angel. Made our week! Much relaxation and fun in the sun (even in the rain).
Roam20705441813
From Tripadvisor
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"Villa del pal mar Cancun "

Raymundo and Rafael best bar tenders, outgoing and just makes ur trip 100x better. Thank youuu for the experience they can make drinks based off ur preference of liquor just ask and they will give. Id definitely come back to meet them again! Amazing people. :)
Sightseer22613980154
From Tripadvisor
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"Fantastic dinner"

Arturo, the manager at Carbon was so welcoming! We didnt have reservations but he figured out a way for us to get a table and had great service! We had a server but he was always checking on us to make sure we were having a great dinner. Bonus, the food was fantastic!
Shannon G
From Tripadvisor
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"My wifes birthday"

Ramon and Rafeal with great bartenders they aided all of our needs at the bar and they made wonderful drinks. My husband and I enjoyed their hospitality and welcoming atmosphere that they presented The drinks were on point their personalities were very polite and cordial, and I recommend their services to anyone that come to this resort.
James D
From Tripadvisor
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"Wonderful! 10/10"

Amazing service! Angel was very attentive & brought us wonderful drinks to try that fit us best! We were served very well & quickly. Service was so awesome we didnt even have to pay out our towels by ourselves.
Sierra N
From Tripadvisor
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"Best family vacation ever!"

Thank you to all the staff for making our vacation the most memorable! Everyone was so kind and friendly and helpful. Thank you Fernando for checking us in and setting us up with a great room! You must try all the restaurants at the hotel, the food was delicious and the staff incredible!
Monica G
From Tripadvisor
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"Amazing experience - Cancun"

The service all around has been excellent. A big shoutout to the staffs that have gone above and beyond to make us feel like home away from home. Poolside: Antonio and Luis! Caprichos: Emely (hostess), Cesar, Cris, Pedro, Alberto (antojitos Mexicanos). Incredible experience. I am truly grateful for them all!!
Sonia R
From Tripadvisor
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"Fantastic Service"

We just returned from a week long stay. We were put in a newly renovated room. They are so beautiful. What a happy surprise. We went for our anniversary and Antonio at the pool/beach went above and beyond to make it special. The restaurants were amazing. I think we liked Hiroshi the best. We will return year after year for the resort, restaurant s and the people!
Climber02591304263
From Tripadvisor
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"Best Bartender in Cancun"

Bartender Rafael and Raymundo at Legendes amazing! I was looking for a drink and they went to get a fresh watermelon to make a drink for us! Best ever! They make you feel like royalty. Love this place definitely have to check it out.
Kim G
From Tripadvisor
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"Excellent Stay "

The design and style of Villa del Palmar, the suite and amenities; the gentleness and helpfulness of most staff (from Gabo in front desk to housekeeping personnel). Thanks to everyone. We'll certainly return.
Sightseer22682605215
From Tripadvisor
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"November 2023 Family vacation "

This resort is second to none in service and food. I would highly recommend it. Can not wait to come back. The food is great and the property is very clean. The staff always greets you with a smile on their face
Michael S
From Tripadvisor
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"Our amazing stay at Villa Del Palmar"

We loved everything about Villa Del Palmar. The staff was amazing. The hotel was beautiful. The pools were amazing. The food was amazing. My wife and I loved our stay. We really loved Davinos Italian restaurant the most, followed by Zuma. The food at both were stellar.We also loved how the resort was in Punta Sam away from hotel zone and how the ferry to Isla Mujeres was at the resort. It made our trip to Isla Mujeres very easy. We loved being here so much we rebooked, this time at the sister resort, Garza Blanca. One thing I've read in previous reviews is how the service doesn't become that great if you don't tip. What I will say is, if you can afford a vacation, you can affording a couple bucks here and there. We left the room attendants $5 every day, gave the people at the pool about $20 per day, and we were treated extremely well. Tipping even just a little bit can go a long way making your stay that much more enjoyable.
18elans
From Tripadvisor
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"A rainy week made incredible through impeccable service. "

The service is outstanding. Carlos and Kevin at the elite pool were amazing everyday. The bar staff at the elite pool and swing up bar were on point. Thank you so much. The wait staff at both the steak house and the Italian restaurant were among the best weve ever had. Anywhere. Thank you.
Canusakm
From Tripadvisor
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"Awesome service and beautiful place"

Everyone is so kind her and the place is beautiful. The food is delicious and the service is amazing. Raymundo and Rafael are the best bartenders and they give awesome service to all of their customers.
Mequelle J
From Tripadvisor
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"Exquisite butler service"

This was the single greatest vacation we have ever been on.the room was beautiful, the resort was pristine, every restaurant we ate at was top notch, and the activities kept us having fun. The biggest plus of the trip though was our butler service. Isaac and Leonardo made our trip next level with their attentiveness, knowledge, and creativity. From great recommendations, to setting up all of our reservations so we didnt have to figure it out, to creating romantic surprises for my wife and I when we would arrive to to the room, (rose petals in drawn baths for us, etc.) we could not ask for a better experience!!!!
Ray J
From Tripadvisor
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"Best resort in Mexico - high end all the way!"

I went to Garza Blanca this past October (low season) and it was wonderful. I'll outline the great things by category:Weather - October is a gamble (hurricane season) but we had great, HOT weather but there was a great breeze. We had one 2 hour rain storm, but we just stayed in the pool and our waiter still served us drinks.Room - very clean and well equipped with L'Occtaine products. Beds were super comfortable and you can swap your pillows if you need something different. Ceiling fans in the bedrooms but very good AC. Room was cleaned daily and they left cute towel animals for us. Only complaint was the constant ask for enough bottled water, they seem stingy on stocking it, and we had to ask for it a lot with some resistance. Just weird! Our butler took care of it thoughPools - so many pools! plenty of place to spread out and in October, it was quiet, so no trouble finding plenty of chairs. They have the bigger pool by the beach with the pool bar, volleyball and aqua aerobics. The more active people hung out there. Then they had a middle infinity pool (chairs on one side), quieter and mosty adults. Then hammock pool (hammocks over ankle deep water next to a small pool (kids hung out here) but hammocks always available), and a big hot tub. Then two good sized pools that our butler told us is where kids mostly hang out. Bar on the pool deck between pools if you want to hang out. Plenty of shade and plenty of sun for everyone's needs.Pool wait service - They have waiters who will get you anything and everything (food, drinks, shots, bucket for your waters). Jesus was absolutely amazing and as mentioned, even took care of us in the rain. By day two we didn't need to ask for water, he saw us and came right over with a bucket full. Be sure to bring tip money, these guys work their butt off. Butler Service - We had Yuri & Fernando who were the best. We didn't have that many requests but they will make anything happen. They would find us daily at the pool just to check in on how things were going, how our room was, if we needed reservations (i made all mine in advance). They helped with our bottle water situation and Yuri even decorated our room for my friends birthday at my request. The night of my friends birthday she knew where our reservation was and came to make sure we had the best service and to say happy birthday. Beyond their duties, they were just amazing and fun people. They made us feel like family and we were sad to have to leave. Yuri was on duty the say we left and it was big hugs all around. We will definitely request them again next time!Restaurants - There wasn't any bad food at this resort. The restaurants are not your typical all inclusive, they are gourmet, high end restaurants. We did all inclusive so did not hold back on ordering all of our appetizers, entree's and then a dessert or two to share around. We did eat twice at the sister resort (Villa del Palmar) their restaurants are equally as good. The breakfast buffet has everything you could ever want and more - even iced coffee (not easy to come by in Mexico). We ate at Dao, Davinos, Bocados, Zama. We did lunch by the pool daily and breakfast buffet daily. Beach - they have a cute beach restaurant with a great vibe. The sand is soft white and fine sand but there is a coral ledge right at the waters edge, can't see it so step carefully or even wear water shoes. October the water was rough, but I've been there in January when it is calm. Little bit of seaweed but they clean it up daily. In October the water is very warm so we stayed at the pool. But the floating obstacle course was fun. Property -Lots of cute little shops, a small grocery type store at the sister resort and a fun free carousel (kind of random, but pretty and a fun activity that we did one night).The hotel is very clean and glamourous. The lobby bar is great, good drinks and coffee and pastries in the morning. they keep the hotel very clean and it smells wonderful. The rooftop has an adults only pool which we didn't go to. It was very hot on the roof and the seating was more limited. We just loved our spot at the mid pool. At night they had small bands or karaoke and the bar was always open to hang out at surrounded by seating and couches. This resort doesn't have a ton of entertainment or big shows like other mexican resorts and it is off the hotel zone, so much quieter. there are no restaurants within walking distance but believe me, you want to eat on site, its so good! I do recommend the all inclusive even if you only have a few pool side drinks and a couple at dinner. The food is so high end you'll want to get an extra dish or two and dessert and its nice to not have to worry about it. My friends and I drank quite a bit at the pool and a couple at dinner and I tallied what our bill would have been if we didn't do AI - $285/day. AI is only $155 so its well worth it! At this resort, 24 hour room service and stocked room are included! Looking at this resort? don't hesitate and ask for Yuri and Fernando as your butlers and find Jesus at the pool!
Lisa N
From Tripadvisor
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"Fantastic!!"

Fantastic experience here at Hiroshi Chinese restaurant. Beautiful atmosphere right at the rooftop and delicious food! Want to give great thanks to Verediana for her great attention to detail and professionalism. Cliff was a joy to have as our waiter. He is very knowledgeable about the menu and made our experience very enjoyable. Thank you for everything!!
Naz T
From Tripadvisor
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"Garza Blanca did not disappoint!!! Amazing Family Vacation."

Just returned from an amazing week at Garza Blanca Cancun. The resort was gorgeous and service was out of this world. Our two butlers Francisco and Octavio, were so helpful and went out of their way to meet all our needs. I highly recommend this resort and top notch service.
Jenn Day Lake
From Tripadvisor
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"Awesome "

All of the staff was amazing. Angel and Josaphat took great care of us and everything we needed. Alejandro, the bell boy, was super fun and great with information and service. Luis at the beach bar was always available, friendly and provided exceptional service. Freddie made sure we had great pool or beach chairs and totally set us up for a great day!
David C
From Tripadvisor
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"New, Clean, Luxurious "

We had some hesitancy with choosing an unfamiliar resort, but we are extremely happy with our choice of Garza Blanca. Amazing service, clean property, and a brand-new feeling. Special thanks to Enrique and Fernando for making our experience so intimate and helping out with a proposal. They were spot on the entire stay and really made us feel special. Admittedly, we were too tired to eat at the majority of the restaurants on property, but Hiroshi and Mao were spectacular. Room service food is as expected (average), I would avoid unless you are unable to leave your room :)
Ronnie L
From Tripadvisor
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"October 2023"

Butlers Enrique and Fernando were phenomenal. Christian (waiter from Dao restaurant) was great and very attentive. Jose (rooftop bartender) made the best drinks! The main pool towel guys were great as well. We liked Davino and Hiroshi the best.
Seaside18175253739
From Tripadvisor
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"Garza Blanca - Wonderful stay made exceptional by staff!"

Our stay at Garza Blanca was great! This was due to in large part by the staff that continue to make the resort experience wonderful. We had a few issues as we were there with a large party, pre-paid amenities were randomly assigned to guest rooms and then later ended up on our folio, despite being pre-paid. However, Vanessa and Rafael at the front desk were outstanding at helping us resolve these issues and ensured we were billed correctly.Overall the dining service was fantastic - They recommend you make reservations, however depending on hotel occupancy, it can be challenging to get a reservation, we found that due to low occupancy, if we couldn't get a reservation at the time we requested, we would just show up and wait, often being seated within 5-10 minutes; guests tend to have a lot of no shows to dinner.As mentioned before the staff really make this resort special. A few in particular stand out:At DAO (Chinese restaurant) the food was phenomenal! A true winner amongst the other options, Pedro who was our waiter a few times helped select the best options for the group and even highlighted a few celebrations we had. His attention to detail and presentation of items made the dining experience fantastic!The Gourmet Hall is a great place for breakfast, it's simple, with a ton of options and self-service / buffet style so is a quick place to grab food each day before activities. Cristina and Susanna were there to greet us each morning and remembered us along with our events, and checked in each day to ensure we were enjoying ourselves. Their warm personalities made it a great start to each day.While waiting for dinner one evening we stopped by the bar between Blanca Blue and Davino - there we met a bartender named Miguel who was an absolute pleasure to chat with. He helped with drink selections and created a few specialty cocktails that our group enjoyed.Of all the fantastic experiences supported by the wonderful staff at Garza Blanca, our butlers stood out the most. We had the pleasure of meeting Fernando and Enrique who were exceedingly attentive and helpful throughout our visit. Enrique in particular continuously went out of his way to make our trip special and on the evening of our main event decorated our room in a way that made it remarkably special. Seriously - Enrique is fantastic and has such a warm and friendly demeanor that enhanced our experience significantly.A few notes for the resort: Your staff make the stay special, each of them were great to work with and patient. A few items that the resort needs to work on:- Check-in is a lengthy process that feels chaotic and less organized than it should be.- All inclusive is great and preferred however, each interaction requires a bill to be signed and detracts from the experience. It's a great avenue to provide additional thanks to the staff in the form of gratuity (Tip the staff, they work hard and deserve the appreciation!) but I would expect most visitors to tip regardless of receiving a bill for each interaction.- Billing on the folio is a bit confusing, make sure you are billed accurately as we found some issues on ours. (Again, solved promptly and professionally by Vanessa and Rafael).Overall, this is a resort we've continued to return to. The people that we meet are always warm, pleasant and make the stay exceptional. Thank you Garza Blanca!
D8726 O Tmikes
From Tripadvisor
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"Amazing experience "

Ordered most of the menu with a large group.my family lived coming to Garza Blanca here in Cancun.The food was amazing and so was the staff. I highly recommend for anyone who is looking for great food!!!
Nathalywynn
From Tripadvisor
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"A week in paradise treated like royalty"

The service, pools, rooms, everything at the resort was impeccable. Each restaurant had delicious food. Definitely not your typical all inclusive experience. Not only do you have a butler for your room, the pools have butlers to tend to your every need. From my 6:00 am coffee delivery to the turndown service in the evening, every aspect was perfect. Cannot wait to go back!
Ora C
From Tripadvisor
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"Luis and Garcia are the best butlers!!!!"

Luis and Garcia were amazing. They welcomed us from day 1 and were there every day to assist us with all our questions and requests! They even helped me to get some medicines from pharmacy which I really appreciated! I didnt even have to leave the hotel. They have arranged everything for me to be delivered to the hotel. Looking forward to coming back next year!
588tulas
From Tripadvisor
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"Decent Stay, Great Staff but a few issues"

A great hotel with an extensive range of pools and some decent restaurants as well. Our stay was a little marred by the fact that that the main pool was out of use for 5 of the 7 days we stayed and we weren't told before hand by any staff either. Worth noting that there is also loud construction by the poolside as they are building a whole new additional block to the existing hotel which is going to be an exclusive adults only hotel. Again, we weren't aware of this until we went to use the pool on the first day. The main other negative point would be that we were without running hot water in the hotel room for a day and half. It was communicated on the day that we would be without water for one hour but that lasted until the next day and even then, the water in the room and whole hotel was filthy from the taps, see photo I have included in this review.As such, we were unable to bath ourselves and our 6 month old baby for a day and a half, not ideal at all when paying for an all inclusive stay.During check-in, we weren't given a proper guide as to where we could get food and where the restaurants were, expecially as we were all inclusive guests. It wasn't all bad however, the food at the asian restaurants were great, service from most staff was also at a top level and in particular Dani and Alicia at guest services did an amazing job and made our stay so much more special. Our butlers Leo and Santa Maria also made sure we were looked after throughout or stay and Ruben the baggage handler ensured our check-in and check-out was very seamless.
Niken7
From Tripadvisor
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"Delicious Food"

The food was amazing and the service was perfect!!! Ascencio was the best. Definitely recommend coming back to enjoy and the best experience. So fun and beautiful venue. The drinks are amazing as well.
Ani A
From Tripadvisor
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"Five Star Five Diamond "

We just had the pleasure of spending eight days at the Garza Blanca Cancun in September.What a fabulous hotel! The rooms were spotless and well appointed with a balcony hammock, double sliding glass door, and motorized sheers and black-out curtains. The bathroom has double sinks, soaking tub, rain shower head and a heated toilet/bidet seat.The food was great but what really stood out was the wonderful staff. These folks work VERY hard at making sure you are well taken care of and all of your needs are met. The rooftop adults only poolside service is second to none! Bringing by cold, wet towels and snacks was a treat! Thank you all!There were plenty of special touches like Alexis loading our room fridge with my favorite beers and always keeping the snack drawer stocked.A shout out to our night and day butlers - Andres and JosueRooftop servers Moises,Both Hectors, Benjamin and Jesus the mixologist.Gustavo our server at DaoAnd his helper GustavoServers Fernando and MiguelIn the gourmet HallOsvaldo serverEnrique serverBeach activity attendance Jorge and AmairanyJ. Carlos Bell/valetOur only hiccup was the one hour hot water shut down, that turned into 7 hours (had to go next door to Villa del Palmar to shower) and we were late for our dinner reservation.And the furloughing? of our favorite rooftop bar server/manager AaronOverall it was an amazing experience and we can't wait to go back!
C283 Y Qkevink
From Tripadvisor
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"Heaven on earth!"

Weve stayed at Garza Blanca three times in the last 18-months. We LOVE this resort! From the high quality bedding, waterfall shower, large tub, soft robes, hammock on your private patio, heated toilet seats in every bathroom, gourmet food everywhere, rooftop pool, AND amazing staff! Each guest has a butler and they ensure you have everything you need from the time you arrive until you checkout. Our butler is always Gabrielle! He is the BEST! He ensures our favorite drinks are stocked in our fridge, makes all our dinner reservations, schedules transportation and excursions, and so much more! He isnt just our butler, but our friend, our family! If youre looking for a heavenly experience that seems too good to be true, go to Garza Blanca! You wont be disappointed! It is our little piece of heaven on earth! Lastly, take advantage of the 10 minute poolside massages for only $20! Highly recommend! Also purchase the all-inclusive meal/drink package, its worth it! Top shelf liquors and 5-star restaurants onsite!
Geminigirl312018
From Tripadvisor
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"Garza Blanca "

Great service! Hotel was amazing, the activities were fun, and the food was really good! Loved how there is an adult only pool for those time one just wants to relax. Highly recommend. I know have high expectations for a luxury all inclusive.
Companion36479603601
From Tripadvisor
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"The quintessential Cancn Experience"

My wife and I are Elite Members with Tafer and this is our home resort. We love Garza Blanca Cancn. The staff makes you feel like family the moment you step out of your airport transportation. The room are exquisite, the service is second to none in my opinion. As Elite members we get access to butler service during our stays. Fransisco and Octavio were magnificent!!! Fantastíco! We gave them plenty to do and they succeeded in usually outdoing themselves and going above and beyond! Couldnt have asked for a better team to take care of us. The grounds are immaculate. I love waking up and having coffee on my balcony to the soothing spa music they play in the morning and watching the landscaping staff work their magic! The pool staff are more than accommodating in making sure you get the spot you want and the number of lounges you need for your group. The pool waiters are always fantastic. Some better than others! My wife and I have our favorite we try to get! Abraham and Jesus are two of them who always provide great service and remember us!
Michaele B6537 Rk
From Tripadvisor
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"Hard to come back to real life after being here. "

this place is absolutely beautiful. Our Butler, Leo, and Isaac were absolutely amazing. Definitely made anything we could imagine come true. Also Leonardo a waiter on the beach was also amazing. The only complaint that I could honestly have would be from one Butler who was working on a night an hour to Butler were off name Enrique. He was absolutely horrible. Hard to work with, and playing out, and honestly was rude. Very glad we only had to handle him for a few hours before we went to bed. Highly recommend coming here and when you do absolutely request Leo and Isaac as your Butler's. Thank you both for an unforgettable time. if you choose restaurants to eat from, I would highly recommend the Chinese on the rooftop. And ask for Hector to be your waiter. He also went above and beyond, and had some of the best recommendations on what to eat, and the food was out of this world!!!
Anthony V
From Tripadvisor
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"Candelario best server here!"

Candelario is the best server we have ever had! He is so attentive to what we need and so kind! If you come here, make sure to sit in his section of the pool! He will make your trip worth it! Plus he is the best server in Cancun!
Emily F
From Tripadvisor
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"4 Night Fall Break"

Jose in activities (bike tour) was the best. I highly recommend the bike tour. The tour lasted a total of 1 hour start to finish.Eric, the waiter by the pool was also awesome. Super friendly and on top of it.
Deidre W
From Tripadvisor
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"Amazing trip! "

We stayed for 4 days with our family and friends and had an amazing time! The staff was great! Eric at the pool was the best server!!! Tonatiuh and Bladimir at the Lobby bar were so much fun and made every evening a great time! Our room was beautiful. Housekeeping did a great job by coming everyday to make the beds and restock the refrigerator! Food was amazing! Definitely will be back!!!
Amy A
From Tripadvisor
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"Amazing Resort in Cancun"

This was an incredible resort that our whole family enjoyed. The service is amazing, the resort amenities are top notch including the spa, pools, bars, activities, & beachfront. Eric is the best server there!!
Cruiser21796127923
From Tripadvisor
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"Excellent service at VDP Cancun"

Transportation (5 out of 5): Booked through USA Transfers and like always they were very prompt and quick to the resort. Travel to and from the resort took less than 30 minutes each way. Check In/Out (5 out of 5): Got to resort at 2:00 pm and walked straight up to someone to check us in and had champagne and a cold towel waiting for us. Room wasnt going to be ready for 30 minutes, so we grabbed a late lunch at Zama. Worked perfectly for post travel from the states. Room was ready when we went back at 3 and bags were delivered 5 minutes after we got to the room. Check out took 5 minutes. No surprises with bill at check out.Room (4.5 out of 5): Genuinely one of the best AI resort rooms weve stayed in. We were in a 1-bedroom superior ocean view. Room 2707A. Recently remodeled and immaculately clean. So much room for our small family of 3. Son slept on the pull-out bed and had his own full bathroom near the kitchen. Didnt utilize the full kitchen but did notice that it had everything youd need if you were not on AI and planned to prepare meals yourself. point deducted because the AC in the bedroom never got below 74 degrees. Wasnt hot, but I like to sleep with it colder at night. Wasnt a huge issue, and we didnt feel like we needed to report it.Resort Grounds (5 out of 5): We just loved how small and beautiful the main grounds were. Everything was extremely well kept, and easy to navigate. Pools (4.5 out of 5): Perfect for the wife and me but could have used a few more things for our 10-year-old son to do. We had hoped hed aged out of the need for water slides, but some bad weather luck had us wishing they had a few. He was content for most of the days, but with yellow flags on the beach (no access to the water sports like kayaking) he tended to get bored towards the end of the days. Really wouldnt have been an issue if he was able to take advantage of the kayaks, float course in the ocean, etc. Beach (4 out of 5): While there was some sargassum it wasnt overwhelming, and the staff worked very hard to clear it up. Water is not the crystal blue youll find in the resort zone but was still fine for swimming. If youre straight up beach people, this might be a resort youd need to do some more research on. Nothing the resort could do about the wind, but we were bummed we didnt have access to the kayaks and floating obstacle course for most of our trip. Service (5 out of 5): The highlight of the trip for us. We are experienced with Cancun AI resorts (Karisma, Barcelo, Dreams, Riu etc). This was by far the most attentive and accommodating service we have ever had. Antonio at the main pool made our days as perfect as they could have been. Quick to set up chairs with shade for us. Never had to get up for a towel the entire 5 days. Others Id like to shoutout are Jose our pool waiter most days, Antonio at Davino, and both bartenders at the Zak bar. I wish I had taken down more names, we were made to feel like royalty the entire week.Food (4.5 out of 5): One of the better food resorts in Cancun that weve visited. Only one off the top of my head I would compare to it is Casitas. Extremely satisfied with each meal.
Matty Vtx
From Tripadvisor
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"Nice "

The resort is absolutely beautiful, rooms are astonishing, more than I expected. my bed was the most comfortable bed I have ever slept in! It was cleaned and restocked daily. No troubles there. The breakfast buffet was eh, but all of the other restaurants were great. The bartenders at the lobby bar were phenomenal. I feel like we made new friends!! Treated us like they knew us their whole lives. Blatimir and Tonatiuh, wonderful wonderful people. I took off one star because the staff are pushy for tips, (not the ones mentioned above), even tho gratuity is included in the all inclusive. We obviously tipped extra but when I handed a server a $20 bill he said thats not enough. Excuse me? There were tip baskets at the breakfast buffet. One employee that delivered room service and added a tip the self, we found that out when we checked out. Just a bit of a turn off right from the get go. Check in takes a long time, but they give you your wristbands to you can still have drinks and food while you wait for your room if youre early. Come with everything you need because buying sunscreen and aloe at the gift shop is astronomical, but thats any resort. All in all a good trip but I wouldnt choose this resort again.
Alainna H
From Tripadvisor
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"Main Pool with Eric"

Eric served us at the main pool for 3 days. He is extremely kind and attentive. Look for Eric during your stay at Villa Del Palmar Cancun. He will take great care of your group. Eric will provide a great experience.
Dialy306
From Tripadvisor
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"WILL COME BACK ASAP!!!"

The staff is super friendly and go above and beyond for the guests. Eric was our waiter by the pool 2 days and he was amazing. Super attentive to what we needed and even before we needed it. The overall experience was amazing!!!
Jpmaz18
From Tripadvisor
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"Villa Del Palmar Services & Hospitality"

I have never been to a resort that was as tentative to their guests as this one was! I am going to list a few people that really stood out with customer service. Antonio at the pool-amazing hospitality and attention to detail. Adriane at the pool bar-always remembers your drinks and names, Noe our pool waiter was just awesome! Blanca our Evening turn down service was so great and sweet!
Greg G
From Tripadvisor
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"Felt like royalty"

Everything was so relaxed and everything was taken care of without me asking. Always had a drink in my hand. Carlos and Ray were so attentive. They ensured we had a magnificent time. Thank you for an amazing experience.
Miranda S
From Tripadvisor
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"Great service!!"

Amazing resort!! Everything was perfect. The hotel was clean and beautiful. Best of all the staff was awesome and attentive. Special thanks to waiter Juan Carlo at Zara restaurant. My favorite restaurant was Legends. The food was spectacular. Chef Angel knows what he is doing. Our waiter Tonatiuh was the best he was very attentive and welcoming.
Lcarmen718
From Tripadvisor
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"Bike Tour"

Went on the bike tour to Mayan ruins from the hotel. We rode on the sidewalk, and a side road with minimal traffic. The bikes were functional, nothing wrong with them other then being a little older.Jesus was very nice and gave a nice quick tour around the ruins.
Audra H
From Tripadvisor
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"Villa palmar"

Love love love villa de palmar, everyone is so good and takes such good care of you. Carlos and Raymundo at the beach bar are amazing and took such good care of us for my mom and aunts birthday. We had an amazing fish, beach side per their recommendations. Were already planning a trip for the holidays
Stephanie G
From Tripadvisor
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"Great customer service in the perfect vacation hotel"

Excelente hotel and unparalleled service by the staff. Everywhere you go you will find warm, kind, attentive employees that make you feel great. For example Susana Albiey and Ulises Heidi at the cafeteria, the concierges, room service, etc. if you want suuuper value for the money go to Villa del Palmar Cancun and
Dream103679
From Tripadvisor
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"Wonderful Vacation!!"

Our trip was so memorable! The 1 bedroom rooms were large, roomy, and comfortable. ALL the service staff were very attentive. But I have to mention Obed at Legends and most of all, Oliver at Carpachios, he made us feel like family. He was welcoming, kind, humorous and his service was 5 stars!Room hint: the rooms above the 3rd floor have the best views.
Mary S
From Tripadvisor
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"Cancun paradise"

The resort was lovely. Arad our pool concierge was so attentive & warm. He made sure we didnt have to lift a finger. The wait staff was fantastic. The food at all of the restaurants in the resort was excellent!
Tour318765
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Villa del Palmar Cancun Bike Ride "

My wife and I had a great time during this activity (Bike Ride), no details so we dont spoil it for anyone else, but Jesus was great. Very polite, lots of historical info, patient, very safe activity and above all we had fun. Thanks to all the chavos from the activity department super service.
Curiosity48053860189
From Tripadvisor
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"1st Year Wedding Anniversary"

My wife Kara and I celebrated our 1 year wedding anniversary at Garza Blanca Cancun.This resort is stunning and even better than expected! Rewind almost 4 years ago, when we originally purchased our membership, when the hotel was half built. They described the most modern, beautiful, functional resortTHEY Delivered on those promise, with exceptional service. We have stayed all over Cancun and eaten many places Garza Blancas food and atmosphere is truly the best, quality, and comfort!They now have full time concierge butlers, that will do anything to ensure that you have the most amazing stay, along with set you up, with any and all adventures all over Cancun. We had 2 gentlemen Fransisco and Tavo (Octavio) so attentive and thorough, which has enhanced our enjoyment and experience. We even had some confusion about how many days we had prepaid for All-inclusive, and they naturally and without hesitation chose the least expensive way, for us to have all the food we could eat and only pay for breakfast the morning we checked out, which was far less then had we added an extra day of All inclusive. We met several families and couples, everyone agrees that the service is unmatched! We encourage anyone and everyone to visit, and join the membership program. You will be happy for so many years to come! Another amazing experience Well Done! God Bless!
Charles C
From Tripadvisor
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"Excellent Property "

Enrique and Canidido made our stay even better with their 5 star hospitality. I will return very soon! Enrique went above and beyond to ensure we had everything we needed. The entire staff is very attentive.
162karyns
From Tripadvisor
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"Third Time - Still Great With Few Hiccups"

This is our third time at the property and service remains impeccable. Special mention to Octavio and Francisco for being great butlers for us and able to help with all our needs! Also a big shoutout to the whole Kids Club staff for welcoming my daughter and making her experience there extra special! Despite of great overall service, we had few hiccups during our stay. We had a water issue in our suite. Stain colored water was coming out from our faucets. One of their main pools was also closed for maintenance. Lastly, Dao was closed without notifying us even we had a confirmed reservation. Not a perfect stay but the lovely hotel staff make up for it.
Harvs0824
From Tripadvisor
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"Another perfect vacation at Garza Blanca Cancun!"

Truly this resort is a wonderful experience. Francisco at Casona, Landua and Alexander were very friendly and lead fun activities. Love talking with Cecilio . He is so knowledgeable about liquors. My husband loves gin and Ceclio was very helpful with new recommendations. Eli and Alvaro were our butlers and made sure we knew what was going on every day! Daniel, Ricardo, Luis, and Moises made sure our pool time was memorable. Estefania greeted us every morning with a smile! A relaxing trip but its the people that make GB so special!
Mjmviaje56
From Tripadvisor
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"Fabulous Getaway"

We had an amazing time at the Garza Blanca property in Cancun. Everything is beautiful and so well done, and the entire staff makes you feel like both a special guest and family. We loved everyone from the event staff and servers at the pool, to the waiters at our meals in all the amazing restaurants, and our spa attendants. And a special shout-out to our fabulous butlers Enrique and Candido who looked after us and our friends, surely they are the best there! They truly took care of our every need, and those we hadnt even thought of! They were both so attentive, and checked on us even when we went off property - it was so sad to leave them when we had to return home! Highly recommend!
Mobile31140785498
From Tripadvisor
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"Candido the Absolute BEST Butler Ever!!"

Wow!! Garza Blanca met 10 stars!!! The Butler service from Candido was above and beyond and Genuine. He really made us feel like Royalty. Garza Blanca is very lucky to have him on their team. He is the definition of Elite. Thank you so much.Shout out to the Chef and servers in the Chinese restaurant up on the rooftop. Our most favourite server and cant remember his name. Thank you for a Spectacular and stunning EVERYTHING! What an Experience. Hector up on the rooftop is an Amazing bar tender. Made Awesome Drinks. He is Good at his job. Pool side service, Shout out to Moses you are very good at your Job. Very attentive, fast, and Genuine too. You Rock Moses! Luis Zenteno poolside service was Amazing. He knew exactly what I needed at all times. Daniel saved our bed for us and made it everyday at the pool. Always made sure our sunglasses were clean. We loved the food from all restaurants and food truck. The bartender at food truck with sparkles on sides of her eyes made me a blueberry ginger drink.. I was very surprised how Amazing it was. So refreshing. I loved it.The pillows are Heaven ,all 6 of them.Speaking of Heaven ,Jonathan Guzman Best massage ever! Took all my stress and tension away. Gourmet Hall, Guillermo Pechchi loved our special dessert and service. Thank youTHANK YOU EVERYONE FOR EVERYTHING. We loved our stayCrystal & Rob
Crystal S
From Tripadvisor
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"Best Resort in all of Cancun!"

What an amazing resort! I travel a lot and this is by far the best resort in all of Cancun and Riviera Maya! Candelario Cen, Candido, Enrique the butler, and Edwin, Bianey & Reymundo at the Lobby Bar were beyond excellent! We enjoyed going to the carasoul everynignt with my daughter and everything was just excellent! Food, beverage, and service exceeded our expectations!! Definitely get the all inclusive experience! Well worth it!
Heider C
From Tripadvisor
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"Fantastic Vacation!"

Everything at Garza is carefully thought out and tended to. Enrique and Fernando were our butlers and they are the best. They took care of everything so that we could just relax and enjoy!! Garza is definitely a paradise !
Grand Tour789482
From Tripadvisor
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"Garza Blanca top tier"

The best resort ever. The property was clean, and service was perfect from check in to check out. Lets not forget about the bed that was the best sleep ever and much needed. Top shelf alcohol. Im already planning the next one
Raven Symone J
From Tripadvisor
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"Perfect getaway "

From the moment we were greeted, Alvaro, our butler, made our experience unforgettable! Alicia was kind and thoughtful. Oscar at the pool and Emmanuel at DAO were incredible! Amazing service, amenities, and food; overall outstanding. Couldnt have asked for a better service team and the hotel took our breath away! Definitely staying here again.
Valentina L
From Tripadvisor
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"Beautiful Resort, Awesome staff, clean & safe"

The moment my husband & I gotnthere, everyone was so friendly & pleasant. Resort was very clean. Everytime I turned there was someone cleaning. Food was PLENTYFUL & very delicious. So were the drinks...Our butler team was great. Enrique was Awesome, took care of us diligently. Can't waitnto go back.We recommend going Garza Blanca Cancun
Sightsee39705501794
From Tripadvisor
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"Relaxing family vacation!"

This was my first time traveling internationally with my baby- needless to say I was a bit nervous about the accommodations they would have for my baby in another country. Upon our arrival, I met Francisco and he went above and beyond to ensure we had everything we needed! Including a crib, bottle sterilizer, bottle warmer, and almond milk to accommodate my babys milk protein allergy. Octavio was equally as accommodating and made our stay feel comfortable and lessened so much of my anxiety I had traveling with my baby. Both of them are extremely fluent in English which is also extremely helpful, as I dont speak any Spanish. I would like to thank both of them for their outstanding service and meeting all of our needs. We will definitely be back to visit again.
Mtartaglia27
From Tripadvisor
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"ENRIQUE and CANDIDO for the win!"

My husband and I just returned from a 5 day couples trip to the Garza Blanca Cancun property. Weve been staying at Garza resorts for 10 years and Enrique and Candido provided superior service reminiscent of our original stays with the GOAT Jose Valenzo at Garza Blanca Puerto Vallarta. The team of Enrique and Candido ensured that our partys stay was worry and stress free even when we were off property, on an island! Though everything about the stay was wonderful this team is what made it spectacular. If you want beauty, luxury, and pampering with a team of professionals ready to make sure stay a time to remember look no further then this resort.
Crazymonkeybee
From Tripadvisor
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"Wonderful family trip"

Had our first family trip to celebrate my birthday. We had the best butlers you can ask for (Santa Maria and Leonardo!) Because of their excellent customer service it made our trip amazing. They checked on us throughout the day, helped with reservations, answering questions, even blowing up my daughters floatie for the pool! They made sure we had everything we needed and were well taken cared of from the moment we walked in and the moment we left. They even planned a sweet surprise in our room on my actual birthday with cake, decor and balloons. You cant go wrong with staying here. Resort is beautiful and clean, very well kept, great restaurants on site with delicious food. Check out Dao and ask to sit at Gustavos table, hes a great server and the food was so delicious we ate there twice in a row. Chef even came out to greet us during our dinner. We look forward to coming back again cause we know its guaranteed a good time and great customer service.
Anna Marie S
From Tripadvisor
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"Total relaxation achieved."

From arrival to departure, 5 star service. Staff was kind and helpful. Food and beverage was delicious and plentiful. Room accommodation was top notch. I was updrade for free to 1 bed suite. Thank you
Bill R
From Tripadvisor
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"Amazing service"

First time visiting this property. It was an amazing experience. It's a beautiful facility and the food is great, but what make's this place special is the service. The staff here are all incredible. Javier and Osvaldo in the Food Hall were great. Oscar and Ricardo always made sure we had everything we wanted at the pool. Gustavo and Omar led great hydrotherapy sessions every day.Would def come back.
Alove123455
From Tripadvisor
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"Amazing experience"

Garza blanca Cancun is a must for anybody looking for an amazing stay and a true vacation. As always I had a fantastic time over at Garza Blanca Cancun My two butlers Candido and Enrique were fantastic, very attentive to detail and would highly recommend their services when staying there.
Darren H
From Tripadvisor
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"We will be back!"

Another fun and relaxing time at this resort. We are members having bought in 2005 in Cabo but enjoy coming here as always have a great time and the staff is wonderful particularly bartenders Adrian Sanchez and Obed Clau. Always smiling and ready with a special drink to quench your thirst. Also had great service from Pedro and Andres during the breakfast buffet. Super efficient and helpful in explaining the local cuisine. Early September is a great time to visit - still plenty warm and the crowds are gone. The activities staff, particularly Natalia, had plenty of opportunities to invite all guests to participate in their many activities. Loved the tequila tasting/chocolate making session! We will be back - sooner than later.
Cheryl C
From Tripadvisor
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"Villa Del Palmar"

I love visiting Villa Del Palmar. The resort is amazing and beautiful. The food is amazing. The staff are top notch - especially Jose at Bites bar. If you are looking to enjoy the beauty of Mexico, Villa Del Palmar is the place. I will continue to visit Villa Del Palmar when I want a relaxing beach vacation with gorgeous views and weather.
Pammsw97
From Tripadvisor
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"Outstanding stay except ceiling water and butler"

Seventh visit to VDP, and was super excited to bring along 5 other 'newbie' couples! Service from wait staff at bars, pools, restaurants was outstanding! No problems with finding chairs at pool. Entertainment was great! We spent more to upgrade one (of our three) rooms to a 3 bed penthouse which included a butler. We've had butlers before (Rafael in 2021) and he was outstanding, so my hopes were high to have that same level of service...unfortunately, that wasn't the case. Our butler was pretty much nonexistent and did not impress. In fact we ran into Rafael several times on the resort and he provided better service even though he wasn't assigned to us. Biggest issue was our (upgraded ) penthouse room had major ceiling leaking issues...water dripping all over the kitchen island two of four night, and the real kicker was water pouring out of the entryway ceiling with at least four buckets of water on our last day. Called maintenance each time, and they did come and fix the issue, except last day. Our butler arrived to check us out, saw the downpour and said 'what did you do?' We were still waiting for maintenance at the time. Had I not asked for some refund/etc. the butler wasn't going to offer anything up for the room conditions. Even then, he only comped one of our lobster upgrades ($100). I will go back, but I will be requesting a different butler!
181aleciak
From Tripadvisor
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"Hotel and staff"

It is an excellent hotel for families, the staff is friendly and welcoming, it is very clean and with very tasty food, various cocktails, very caring staff, especially Arad, takes care of everyone so that they feel good. Thanks for everything!
Dina M
From Tripadvisor
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"Friendly and Accomodating"

Guadalupe Garcia and Alfredo are the best persons you'll ever meet there.. Garcia made sure our rooms were liveable and Alfredo saw to all my kids needs.. amazing people. Beautiful scenery, Caprichos breakfast buffet and Davinos dinner were exceptional
Cool K
From Tripadvisor
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"Lina deli for breakfast"

If youre not doing all inclusive and so t want to pay for overpriced breakfast - even from Garza next door- the deli at del Palmar is excellent choice - good breakfast sandwiches - and wide choice - along with Starbucks coffee and fresh fruit -
Markmackinnon
From Tripadvisor
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"Wow!! Simply amazing!! "

One of the best meals someone can have the Legends at Villa Del Palmar..Armando and the chef Chulim!! OMG they even made tacos for my 5 year old girl and the rest of the food was super amazing! Will come back 100%
Vishal M
From Tripadvisor
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"Great experience, love the sports bars"

Im staying at Villa del Palmar and have stopped by the lobby sports bar several times on this visit. It is a recent addition. Fun place, good food and excellent service from bartender Ariel both times!I love coming to this resort and have been here many times! The staff is so friendly, the food at the various restaurants is amazing and I will definitely be back!
Christopher F
From Tripadvisor
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"We visited the Palmeta Market every morning, excellent team and staff"

Thank you Bryan, Jean, Dani, Sidi and GK at Palmeta Market! Excellent service and sandwiches! They have a little bit of everything at this little grocery store! We appreciate all of the staff and how grateful they are to have us there!
Fearless03104612642
From Tripadvisor
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"Anniversary Trip"

The staff was amazing, friendly and helpful. The food was delicious and the choice of restaurant to go to was very appetizing. I will definitely come back again and bring friends. The pools activities were fun.
Willie B
From Tripadvisor
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"Great trip"

We had a great week at VDP. We stayed in a 2 bedroom oceanfront and it was great. The staff was amazing especially Cesar and Ignacio for breakfasts at the buffet. We loved seeing them each morning and practicing our Spanish with them. They took a lot of time to teach my kids additional Spanish sayings. The food at the Mexican restaurant Zama was amazing and if you can go to Garza, the steakhouse and the japanese restaurants there were fantastic.
E8132 P Bsusans
From Tripadvisor
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"10/10 hotel, would definitely come again!!!"

First time ever going on vacation and it was absolutely amazing!!! Me and my boyfriend went for our five year anniversary and it was amazing . We did pay extra to have cake, fruit and flowers put into our room and it was amazing. We stayed in the one bedroom ocean view and it was breathtaking. The staff was beyond friendly and made the whole experience even better. The food was fantastic it was a 10/10. The activity were great they always had something to do and the staff was so nice and engaging! The beach was very nice, it was private with plenty of things to do, they also had four stray dogs running around on the beach who where very friendly! The pools we absolutely amazing and we so clean.
Heyits A
From Tripadvisor
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"Service and food worthy of their four diamond awards"

Personal touch from the moment we arrived. Last minute booking in to the Legends restaurant with exceptional service by our waiter Erick and the food prepared by Chef Chulim was exactly what we needed after a long day of travelling. Perfection.
Mbmckb
From Tripadvisor
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"What an amazing week"

Rooms and grounds well maintained and inviting. Good variety of plants and trees Great views from all areas spa treatment above and beyond All the staff beyond amazing Carlos and all on top of all needs at the pool and beach
Tracy S
From Tripadvisor
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"Food Service"

The servers were amazing and honestly probably one of the reasons we came back after 6 years. They are all so funny and attentive and they make us feel like family when we visit. Wilbur, Oliver, Elias and Miguel all of them were amazing. The next time we visit we will definitely look out for them!
Marc M
From Tripadvisor
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"Noe is the best server for pool side services."

Noe was our server at the pool all day from 10:30am-5:15pm. He made sure our family was happy with specialty drinks and food. He would come by every so often and make sure our drinks were full! He would find me in the pool and asked me if I wanted another mai tai? Of course, I said yes!!
Jill A
From Tripadvisor
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"Lived up to my expectations. "

The Garza Blanca Hotel is a high end hotel with a number of amenities. I stayed in a one bedroom 2 bath room with a kitchen and laundry/dryer unit. I personally did not use the kitchen because I was on vacation and thats the last thing I wanted to do. Also, why would you want to cook when you can pay for the all inclusive. And this is a superb cuisine! It had everything that I loved: ceviche, duck tacos, a number of fresh fish but all cooked by top chefs! My daughter and I also enjoyed their beach, which includes a bouncy house in the water, plus kayaks and paddle boards. When you stay at the Garza Blanca you also have access to their sister hotel and you can go to their pools (which we actually preferred) and eat at their restaurants. I could go on but it really is one of the best hotels Ive stayed at. I want to thank Alexa and Salvador for helping me with my WiFi and my transportation (they were the butlers assigned to me). Very lovely people, the staff is all around very friendly and welcoming. One thing that I did not like was that after each meal (even though everything was all inclusive) guests still have to sign a receipt of what they ordered. I dont like it because its time consuming and intrusive. Also, I think the kids club should be moved to the ground floor and have more aquatic activities. Other than that I loved my stay there and recommend to all!
Traveler34489806557
From Tripadvisor
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"5 Diamond level"

The resort is very modern, the amenities are complete, service is impeccable, view is amazing, food is superb. And a butler is assigned to help you with planning, organizing, confirming your activities. Thanks to Isaac and Arco, our butlers for day and night shift, for helping us have a carefree and luxurious vacation. See you next year!
Jeneth B
From Tripadvisor
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"An absolutely beautiful resort with the friendliest of staff"

This pristine and beautiful place is awe inspiring upon arrival. It has an awesome attention to detail that reflects the experience that is yet to come. I was not and never disappointed. This 5-star luxury experience raises the bar for reorts of this caliber
788lesliem
From Tripadvisor
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"Best butlers! Efficient, responsive, professional"

Our butlers Leo, Santamaria and Candido were the best. They made sure that we were aware of activities at the resort, confirmed the time for our return-to-airport shuttle (they actually had to contact the shuttle company because we had moved hotels; so they made sure our pickup was at Garza Blanca). And at the end of our trip, just after the Aventour driver dropped us off the airport, my son realized he had left his eyeglasses in the car. I quickly sent a WhatsApp message to Leo/Santamaria/Candido, and they had managed to contact the Aventour driver to turn around and drive back to the airport. They were so fast and helpful, I am so grateful. I am also very thankful to the Aventour driver!
C S
From Tripadvisor
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"New favourite place!"

This is probably the first place we have ever stayed as a family, that we would 100% return to, no questions. The staff and service were fantastic, especially our butlers Fernando and Enrique, plus Xochitl at the concierge and Amaury the waiter.The facilities are first class, nothing is too much trouble and the food was sublime. Cant fault a thing and if it wasnt so far from London, wed be going there every year!
Mark J
From Tripadvisor
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"Beautiful resort! Service 5 stars! "

The resort was amazing!!! The food was delicious. The service was excellent! Octavio and Francisco were the best butlers. They checked on us all the time. When we needed something they were both on it. I give them 5 stars!
Blaisdell72
From Tripadvisor
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"Great place to stay!"

We have been going there since the first wing was completed. Food, service and rooms are great. We are going for 4 weeks in 24. Great heated pools on 2 levels. Right on the water with sandy beah that they try to maintain the weeds.
Bruce D
From Tripadvisor
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"ALEXA & SALVADOR"

Alexa & Salvador were great! They made out vacation stress free and was able to help us with anything we needed. I am looking forward to staying again. This experience was beyond bc satisfying. Thank you both for making our trip unforgettable.
Cspearmanj
From Tripadvisor
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"Garza blanca"

Garza Blanca was amazing, Im so excited to return . The resort is absolutely beautiful and so was my room, I could stay in my room for hours and be satisfied with my surroundings or outside. My accommodations were eye candy to my soul.
Danyelle K
From Tripadvisor
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"A week of relaxation and service that went above and beyond"

1 bedroom suite was spotless and comfortable. Staff went over the top to provide excellent service. Food and beverages are excellent. We stayed at the resort 7 days, leaving only to attend church services Sunday morning. Uber was not available at the resort, but staff arranged for taxi transport.
Thomasjb2016
From Tripadvisor
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"Excellent service"

We (a family of 4) stayed in this resort for a week. The service provided by the staff were excellent through out the stay. Everyone was eager to provide a great service. Especially two of them stood out - Amalyur at the poolside treated us really well bringing us good drink and food. Gustavo in DAO provided us out of the world service. The first time we visited the restaurant we loved the food and the service. The second time we specifically asked for Gustavo who provided us great service again. This time to top it he made a dessert right at our table. Great food and service at this restaurantOverall a pleasant stay and great service at this resort
Aravind C
From Tripadvisor
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"Luxury accommodations with world class service and"

We had a fantastic experience at Garza Blanca. We were here celebrating my daughters graduation. The resort itself is simply beautiful and the food was amazing. But what sets this resort apart is the fantastic service you receive from every member of the staff. Each person we encountered (our butlers Fernando and Enrique, our pool server Leonardo, our turndown service Victor Alfonso and our housekeeper Nayeli, and too many other people to mention) went above and beyond to provide excellent service. We will be back and will bring friends!
Jeana B
From Tripadvisor
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"Great service and a fabulous resort !"

What a resort ! An army of people are working at this hotel to make this a beautiful holiday experience. Our stay was excellent because of all the hard working people there. Everyone was kind to us, helpful and most important, down to earth with a great service. There are a few things that could be improved like entertainment at the resort is almost nill. Food in the break fast buffet also gets boring if you are staying for more than a few days. However, their impeccable service, brand new sparkling property will compensate for that. This is our 4th time to Cancun and Garza Blanca beats rest of our stays !
Durga Sandeep T
From Tripadvisor
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"Modern fancy resort"

Excellent service staff is friendly andPolite. The butler and waiters were excellent! The food is top knotch!The internet is slow compared to other resorts. The rooms were superClean!!!! Service and friendliness is 5 stars!
Jenn L
From Tripadvisor
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"Another Amazing Family Vacation"

Another amazing family stay with Garza Blanca Cancun! The luxurious accommodations and excellent customer service from the staff are simply unmatched. Leonardo, Santamaria and Candido provided stellar butler service the duration of our week long stay! The butler staff is absolutely amazing and made our trip extra special.Moses provided exceptional service at the pool consistently! He truly exemplifies customer service. Moses made sure my family was always taken care of by preparing our longe chairs and ensuring the umbrellas always shielded the sun. Oscar kept our drinks and lunch flowing and always offered friendly banter. Hiroshi and Dao were our favorite restaurants for dinner. Hector provided amazing service at Hiroshi. Hector's attention to detail was spectacular! My daughters loved having their name spelling out on the their mocktail pineapple garnish! Such a sweet and personable gesture!Lastly, my kids really enjoyed the kids club this time. It has improved since our last visit and the hours are awesome. 9AM - 10PM! Wow! The kids were able to enjoy dinners at the kids club, while my husband and I enjoyed a nice dinner together. We look forward to returning next year!
968gabbyz
From Tripadvisor
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"Everything was truly 5 Diamond"

This was our 3rd time staying in Mexico which we always loved but our 1st time staying at Garza Blanca Cancun as an owner , and the minute you check in you can tell the difference in quality, service , and professionalism you receive staying here compared to other places weve stayed at , its just a whole vibe from the delicious food not just at each of their 5 restaurants but even the food from the pool side snack bar omg , the service from the front desk to pool side (Patricia and Amaury) to our butler team of SantaMaria ,Leo, and Candido, Jordi from turndown staff and the rest of the House keeping staff and on and on I can go were all exceptional and added to the experience. I recently had surgery on my Achilles tendon (leg) and my knee scooter wheels had loosened, SantaMaria and Maintenance came to my room and tightened it all up for me , fixed me right up like a nascar crew and I was good to go , the staff here truly goAbove and beyond , the pools were heated with plenty of chairs , never too crowded especially the beach area which was awesome , even the heated toilet seats with Bidets in the room and around the property were amazing lol We cant wait for our next vacation here
E R
From Tripadvisor
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"Fantastic member vacation"

This was a wonderful vacation. We are members and it was the first time we took advantage of the trip. We had a fantastic experience despite me being 6 months pregnant. They made all of us feel comfortable. I would highly recommend Caprichos for breakfast and ask for Cristo. He was charismatic, welcoming and made us feel like we were his family! Also Dao was a wonderful restaurant with a great server, Fernando! We loved the pool and the service and the beach was beautiful. All around we loved it!
Christine L
From Tripadvisor
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"Party of 7!"

We traveled as a family of 6 adults and a 10m old baby, and Garza did a great job at accommodating our big party. We secured a 2 room suite with a small outdoor pool - one room for my husband & myself and second for the baby. And my in laws & my parents were directly above us which made things so easily. They had a crib, high chair, changing table/tub in the room for us for our son which was a great touch.The hotel itself is very pretty and modern, not your typical all inclusive resort. We ate at the Mexican restaurant, Japanese restaurant and steak restaurant on property, all very good. Drinks were also pretty given its an all inclusive note that there is some top shelf liquors that are an extra cost.Our butlers Enrique and Fernando were very attentive, casually checking in and even brought us cocktails while we hung in our pool and our baby napped.The only thing to note is the hotel is pretty dead at night. Theres sometimes live music in the lobby but not very lively. The rooftop is also pretty dead. So if youre there to have a good time at night, this may not be a spot unless youre ok going 30 mins into Downtown Cancun. This is DEFINITELY not a party hotel to any extent. Even the pool vibes are very chill. The carousel is a nice touch for people with kids.The beach is a lot more quiet than the pool.
Cflor26
From Tripadvisor
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"Amazing stay at Villa Del Palmer"

This was my first trip to cancun and I was initially feeling quite nervous. However, as soon as I got to the resort all of my worries went away. I stayed there for 4 nights and it was a great experience. The staff are amazing! Their attitudes were always great and they were quick to help. The resort itself is clean and the layout is very organized. I found myself enjoying all the different pools as each had its own unique features. The rooms were clean and comfortable. We got a 2 bedroom garden view, but we ended up also having a nice view of the ocean too. All the rooms face inwards. I loved the Legends restaurant, the food and the service was great. The breakfast buffet was also really nice. There is also a ferry right next to the resort that goes to Isla Mujeres, and we found that very convenient. This resort was very welcoming, and is good for families. Overall an amazing experience, and we will definitely be coming back!
R B
From Tripadvisor
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"Great time! "

This was our first time staying at VDP. We did the all inclusive package and we were not disappointed at all! Efrain at capriccios was the absolute best and made us feel like family. Manuel by the pool was also very hospitable and delightful! All the food was amazing but Davinos knocked it out of the park!
Heysha G
From Tripadvisor
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"Amazing bartenders"

Miguel and Yair are some of the best bartenders. We got to know them and they got to know us. Love these dudes. They are caring and always welcoming you each morning. They had virgins drinking for my kids which were awesome. Thanks guy
Francisco R
From Tripadvisor
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"Endless Paradise"

Loved the cabanas and multiple pools as well as the genuine services. Thanks to Omar, Ceasar, and Kevin at the spa. Christian, the house keeper, and Valeria, the Elite Concierge. They were very helpful in making my vacation enjoyable.
Dwight W
From Tripadvisor
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"Great Bar Service"

Abel at the tiki bar was the best. Had great service with a smile and always left us in a great place. Id recommend Villa Del Palmar to any group of friends and especially if you are wanting to do an all inclusive package. Good food, good service, free drinks what more could you ask
Pioneer747465
From Tripadvisor
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"Excellent expericience!"

Excellent service! Very friendly. Clean and organize hotel. Highly recommended. Great entertaiment! Fabu nilous music, games, delicious dishes, eccellent restaurants,relaxing areas of swimming and many more activities to enjoy with your family and friends.
Lilianao U5498 Zu
From Tripadvisor
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"Great Hospitality"

everything was perfect and family friendly. Food was awesome. Pools were really good. The view is great. Hotel management were super caring. Spa is good too. I will recommended this place to my friends and Family.
Ehsana R
From Tripadvisor
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"Cancun July 2023"

We had a great time at Villa Del Palmar Resort! The Resort was beautiful, as well as our 2 room penthouse with the best view. Everyone was super welcoming and friendly. The service was top tier. Rafael,Santiago and Oscar were the most helpful and provided us with everything we needed. They were super attentive to us! The food and drinks were delicious.We would definitely come back, it was a fun time with an amazing atmosphere!
Salima R
From Tripadvisor
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"Very beautiful time in Mexico"

It was one of the nicest hotels, ive ever been. The service was excellent. The hotel itself is very big and has everything to offer what you can imagine. At the Elite Pool, Carlos and Kevin fulfilled every wish that we could dream of. The Room had the perfect temperature even though it was very warm outside. Also it was clean and nice designed. All in all it was a wonderful experience that I/we would recommend every single time again. Last of all, I want to say Thank you very much to Oscar and Otega for the nice time.
Hürol Y
From Tripadvisor
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"Cancun 2023"

Want to recognize Edgar Chan from Snack Bar, Miguel, Christo and Oliver from CAPRICHOS for their outstanding service, professionalism and the genuine feeling of caring for my wife and I during our breakfast and lunch experiences. These gentlemen sincerely made our dining experience perfect!Please convey our sentiment to these gentlemen.SincerelyThank you very much to all the gentlemen I've mentioned here.
Francis L
From Tripadvisor
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"Memorable trip "

We had a great experience! Our 3 bedroom Villa was beautiful and the service was great. Otikio was very helpful throughout our trip and made our trip so much better then we expected. We definitely would go back again. By the Hiroshi was my favorite restaurant but all other ones were good as well
Roshi G
From Tripadvisor
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"Family and Friend Vacation"

We had a great time at Villa Del Palmar. Miguel at Legends took very good care of us. Very attentive and nice.The spa was amazing, and the staff made my experience out of this world.We will definitely put this spot on our return list.The Harper FamilyBoonsboro, MD
325wandah
From Tripadvisor
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"Family Friendly Vacation "

We chose the Villa del Palmar for the variety of room options, and we were quite pleased with the comfort and amenities during our stay for our family of four. The property and room were well maintained, and I appreciate how attentive the service was each day ranging from replenishing to turndown service. The staff were also amazing. We were warmly welcomed upon arrival with refreshing towels. Charly checked us in, and he was wonderful at explaining the process and getting us set up. Elsewhere, we signed up for an activity one day, and Jesus led a marvelous bike ride excursion to a Mayan site mere minutes from the property. I could not believe I had the opportunity to visit such a precious example of history in such proximity. The dining was special. In Zamá, Rembrandt welcomed our first night with great hospitality. In La Casona, Tomás helped make our anniversary dinner a special occasion. And in Davino, Luis and Hugo were excellent hosts our two separate nights we visited. I especially appreciate how Hugo marked our final night with pictures of the family and concluded with a complimentary sparkling dessert (literally). Throughout our dining, I greatly appreciate the warm welcome and attention to detail.Overall, the entire property was well maintained with plenty of pools, optional activities, and beach access. I felt we always had options to do including doing our own thing at our own pace.Lastly, I want to acknowledge that we were offered some additional perks for agreeing to participate in a vacation ownership presentation. We declined, and I greatly appreciate that the staff honored our decision. This was a fantastic visit, and we are all sp thankful for our time there.
Fleishum
From Tripadvisor
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"Eye opening"

Jesus is an amazing tour guide, and very patient. He absolutely professional and knowledgeable of the Mayan Culture. He was able to answer any question and broke it down into the different periods of time. Would definitely recommend for people who are good at handling a bike.
Patrick S
From Tripadvisor
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"Great service"

Service from Ángel Tax, one of the pool servers, was LOVELY, stays positive, and recommends delicious drinks! Staff is all very helpful and friendly! Always making sure to say hi. Very welcoming people!
Melanie R
From Tripadvisor
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"Hotel recommendation"

2nd year staying here and it never disappoints. There are penty of food options and hotel is very friendly and attentive to the guests needs. I highly recommend studying here on your next visit to Cancun!
Kris L
From Tripadvisor
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"What an incredible vacation!"

We had an amazing time here with our two teenagers! Everything you could want is at your fingertips with a comfortable room, food, drinks, pools and beach. Charley hooked us up with a gorgeous ocean view on the 7th floor! Natalia, Brisa and Jesus made the days tons of fun with aqua Zumba, volleyball and other games. The morning kayak ride was beautiful and the magic show was fun and entertaining. The service can not be beat and everything we ate was delicious. We could not have asked for a more relaxing and fun family trip!
Sulkat77
From Tripadvisor
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"Bike tour"

Jesus gave a great tour guide. He took us on the bike tour and was very knowledgeable. He made sure we were safe on our bike ride there and back. He would do great in any part of the hotel with his great customer service.
Raul M
From Tripadvisor
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"Ascencio was the best waiter weve had so far! "

We had the best waiter at Bocados restaurant, Ascencio! The food, service attention was incredible. We were very impressed by his professionalism..which was very different from our experience everywhere else in the hotel. Bartenders need to step up!!!!
Soccermom0011
From Tripadvisor
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"Memorable Vacation "

I planned a vacation with my children, a friend and her two children. Every detail and each person at Garza Blanca made it special and took great care of us. The accommodations are impeccable and the service is so personalized and genuine. In particular, our butler Santamaria was wonderful and scheduling meals, making reservations and advising and researching ways for us to explore Isla Mujeres. As two women traveling with children this made it all so much easier. At the beach activities center Veronica, Yair and a Orlando made sure we could get water activities, or sports equipment with ease and were friendly and helpful. At one point my oldest son needed transport back to the hotel and Anibal in the VIP office quickly helped take care of it and communicated with him to make sure he knew where to go and how safely. I have been a member for about 11 years and it is always wonderful, but this time was the most special with the help we received and the wonderful people we met and us and our children were cared for by. Cant wait to returnSoon.
301maryah
From Tripadvisor
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"Worth it!!"

I loved the hotel & the staff was amazing. The food was delicious and the pools were clean and never too busy. The only issue was the algae, but it was somewhat expected. Dan-Doorman was so kind, helpful and spoke several languages which was great for our multi-national family!
405samc
From Tripadvisor
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"We came for the whale sharks, would return to stay at Garza Blanca! "

Beautiful property with great amenities and five star service. Javi our butler took care of dining reservations and was available for any questions or assistance with anything during our stay. He was amazing! The pool staff was top notch as well attending to our every need including fresh towels, umbrellas, food and drinks. We enjoyed the pool activities as well! The restaurant staff and food was wonderful. When we return to Punta Sam we will definitely consider Garza Blanca for our stay!
Ldkwtravelsforfun
From Tripadvisor
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"Awesome vacation"

Everyone was amazing Francisco and Octavio made our reservation, it was a great stress free experience , the room was clean and comfortable, the food was excellent! Never dissatisfied with Garza Blanca
Itzia J
From Tripadvisor
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"Great time!"

From the butlers, Fernando and Enrique to the outdoor Pool server Moises and the pool attendant Daniel, it was wonderful. They professional, attention and kindness brings nothing but joy. They make sure that you and your friends or family are well. I hope to see them next year. Muchas gracias!
Nflores80
From Tripadvisor
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"Santiago was excellent .Friendly people rooms are awesome as was the service was great"

Service was excellent as always friendly staff Took care of everything Our butlers were great Garcia and Luis!Restaurants were great large selection Sama could use air conditioning or better fans
Rommel H
From Tripadvisor
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"The best place ever"

Absolutely amazing time at Garza Blanca Cancun. Highly recommend. My family and I were blessed to have our personal butler staff. Enrique and Fernando were an outstanding duo. Anything we needed, and bam, done "how else can we help you sir". From restaurant reservations, to pool spots, to room service, it was all taken care of. Next was pool service, Freddy, Ricardo, and Jesus were all over it. They truly helped make our daily pool side stay perfect. It's people like this that truly make this resort what it is. Quality of service, and attention to detail from personalized staff are paramount when vacationing. Hats off to you guys. Already booking next summer. Save us a spot guys. We're on our way, lol.
Sergio C
From Tripadvisor
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"It was a fantastic vacation"

Beautiful resort that is well maintained. But it is the staff that make it special. Our butlers Enrique and Fernando were fabulous, attentive and personable. Restaurants are excellent and wait staff are great. Pool Concierge David and Freddy and pool waiters took such good care of us.
Easyreader76
From Tripadvisor
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"Luxurious but not the choice for beach lovers!"

We were blown away by the beautiful resort and pools at Garza Blanca. Everything is in pristine condition, just as gorgeous as the photos! Fancy restaurants, beautifully designed pools, very fast service- it makes for a wonderful vacation. Special mention for the gorgeous carousel, fancy Toto toilets and very fast elevators. Tips: *Book the restaurants ahead. Our butler/mayordomo did not contact us until our third day of the stay, so I was lucky to figure out I could reserve dinner spots for our large group online with just my email. They fill up! *Bring water shoes. The beach is full of plants, some prickly, and slippery boulders. Once you get past them, it is already deep. The ocean is beautiful to look at from the pool, but this is not a great resort for families that love to play in waves or collect seashells. *Resort would be best for kids over age 4, the Kids Club is 4 and up, the beach activities (kayak, water inflatables) for ages 6 and up. The pools work well for babies/toddlers, but there are no changing tables in the restaurant bathrooms and very few kid menu choices. *Not for young people looking for a spring break experience- there is no entertainment at nights and the pools close at 8. There are bars but no live music or DJ, very few people socializing. Resort is too far from the nightclubs to pay for a taxi in our opinion. *If wanting to visit Isla Mujeres, do not book the hotel excursion (overpriced, sketchy transportation), instead take the big yellow cargo boat next door, it is very convenient and has a great passenger lounge with AC
Jamie B
From Tripadvisor
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"The service is really good there really nice!"

Toledo went so out of his way to take care of us. The food is really good per my son as he is very picky! They have a variety of gourmet food and many options to choose from. Next time you go in please visit Toledo or Octavio .
Johanna R
From Tripadvisor
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"Gourmet hall "

Toledo awesome waiter great service ! He was very tentative ! Great drinks and great food , Tons of selections of food and tons of great recommendations from the waiter, desserts were great definitely will be back to Garza Blanca
W9542 Y Jrichardr
From Tripadvisor
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"Garza Blanca Cancun service is fantastic!"

This was our fourth trip to Garza Blanca Cancuuun and was probably our best yet. The property is very nice, well manicured, and the rooftop pool/bar is awesome. The rooms are clean and fresh. However, what stands out is the level of service you get throughout the property. In particular, our butler Enrique was amazingly attentive and was able to solve all of our needs.from getting us a salt shaker, to ensuring reservations for my 60th birthday at Dao (which by the way is the best Asian food we have ever hadthank you Emanuelle)and anything in between. So pleasant and wanting to assist to make our vacation as enjoyable as possible. We also had great service over at the tiki bar at Villa del Palmarmake sure you go there and sit in the swings and enjoy the vibe and a cold beverage. Victor Garcia took care of us each night ensuring we had our turn down service and some nice chocolates before bed. The swim up bar in the main pool is great, and the bartenders were so friendly. Enjoyed several of the daily activities poolside and the gym is clean and has everything you need to get solid workouts in while on vacation. The service has been good on our previous trips as well, but this trip seemed like it was even better. Congrats to everyone there, you are doing a great job delivering the highest level of service to your guests. Cant wait to go back.
Mary W
From Tripadvisor
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"Best butler experience!!"

Octavio and Francisco were out amazing butlers! They helped us with EVERYTHING!! From dinner reservations to transportation assist and everything in between! We are forever grateful for them and when we return we will be requesting them!!
Erica K
From Tripadvisor
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"Second time at this resort and we will be back."

If I could give 10 stars I would for Fransisco and Octavio our butlers. Both butlers made our trip at Garza Blanco so enjoyable! If you visit this resort you want to ask for these two gentlemen. Their the BEST!
Cindy S
From Tripadvisor
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"Fun!"

Jesus was a fun tour guide and being up and close with the ruins was fun! Bike ride is not for inexperienced riders though ! Several areas where you have to have good control over your bicycle. Also if you like iguanas there was tons !
Kyle K
From Tripadvisor
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"Amazing - dont want to leave"

Family with 2 young kids. Was a phenomenal time. Great food at the buffets. Amazing food at the reservations dinners. Such friendly, great staff. Very helpful and accommodating. Clean and crisp pools. Beautiful resort and super time. Would like to come back every year.
Diego O
From Tripadvisor
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"Another trip in the books!"

This was our 3rd trip to the Villa! When we think about trying somewhere new, we are reminded why this is the best in our opinion! The pictures are accurate- it really is that beautiful. We love the lush landscaping and attention to detail.The resort is SO well maintained. Cleaner than any place I have stayed in the US. The staff are 100/10, beyond courteous and kind. The spa is amazing- pricey but quite an experience. I definitely recommend hopping on the cargo ferry next door and spending a day at Isla Mujeres (take a golf cart around the entire island and end your day at Playa Norte). The beach at Villa does have sargassum but the staff do their best to remove it all day long so the trip for crystal clear water is nice!Only downside this trip was the reservation requirements for dinner. This was new since the last time we stayed and I saw a lot of people being turned away for not reserving ahead of time as the pre arrival e-mails recommend. I do not like that the new sister resort next door, Garza Blanca, guests are allowed to dine at Villas restaurants but the same courtesy is not extended vice versa (hence the reservation requirement I am sure). Also the great sushi restaurant Hiroshi (now at Garza) is now an American bar/grill called Legends. I had low expectations for it but it was pretty good and they still had a small selection of sushi on the menu. Overall, we will continue to come back to Villa and sing its praises!
Allison H
From Tripadvisor
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"Awesome bike ride to El Meco Mayan ruins - thanks Jesus!"

Jesus took us on a great bike ride from our hotel to El Meco. He provided water and bikes, and we rode 1.5 miles on sidewalks and back streets to see the Mayan ruins. He walked our group through the ruins and translated into English so our entire family could enjoy. The ride was about 15-20 minutes one way, then we spent about 45 minutes exploring the ruins with Jesus. It was a great trip and I would highly Recommend! Thanks Jesus! Hotel was very nice too! Lots of nice restaurants, great poolside service and fun activities in the pool (beach volleyball, pool water polo). My biggest complaint was Mini bar service. They promise to restock daily all-included, but we got skipped 3 of the last 4 days. That's very frustrating. Thankfully the Front desk concierge and manager made it right and helped us fix it. I would stay at this hotel again for sure!
T3627 R Kmikek
From Tripadvisor
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"Most amazing service "

Ariel and Remundo at the beach bar were absolutely amazing!!!! Service was impeccable Drinks were amazing!! We love this place. We had a large group and they handled us amazing. They took such great care and attention to us the entire trip.
Pioneer38480098472
From Tripadvisor
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"Relaxing stay in Playa Mujeres!"

The resort was beautiful and well kept. The rooms were spacious and extra comfy beds and linens. All staff was very helpful. Especially enjoyed, Edmundo, our waiter down at the beach swing bar. The only con was the pool was very warm. I know its Mexico but could have a cooler out on pool to be a little more refreshing. Additional nightlife would be nice.
Road54115469229
From Tripadvisor
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"Exceptional stay!!!"

This was the absolute best experience. Natalia with activities was wonderful. She was high energy, engaging and just overall so pleasant. I also want to give a shout-out to William who brought us fresh drinks, water, food and whatever we needed always with a smile and just so pleasant! Moses and Benjamin the pool concierges were outstanding and always started our day out right. Just a 5?star experience overall!!!
Kelly F
From Tripadvisor
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"We can't wait to go back!"

Our vacation was amazing. We stayed for 5 nights and enjoyed every second. We spent a lot of time at the Elite Pool where Kevin & Carlos took great care of us. Otikio was our Butler and he was amazing. Otikio would find us out on the property just to make sure we were doing good and didn't need anything, he truly wanted our vacation to be the best yet. We ate at all the restaurants and they were all good, but interestingly the Legends Sports Bar was surprisingly very good, much better than we expected. I would suggest you make reservations before you go to make sure you have options when you arrive, you can always change them if needed, but better to have reservations than not.
Vacation752054
From Tripadvisor
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"Fun times at Villa del Palmer"

Rafael and Raymundo at the Tiki Hut bar on the beach make the best neopoltain shots! What a great time! These two gentlemen were the best and made our time with them most enjoyable! When these guys see us coming they know what we want and they have it ready!
Love Travel619294
From Tripadvisor
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"Another Great Vacation at Villa Del Palmar Cancun"

Our 3rd trip to VDPC. Great time as usual. Revised member check-in process was a bit lengthy but everthing was perfect after that. Great food and awesome staff, especially Adrian at the Tiki Bar. Looking forward to our next visit in 2025.
H8359 V Cgaryk
From Tripadvisor
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"A fabulous Engagement Dinner!!!"

An incredible night!! Everyone was so attentive and nice and polite! Alonzo was perfect and precise in what we requested!! Gerardo was a superb sommelier! He suggested wines that we loved and wished we could buy on the USA!!! Fabian our chef was magnificent!!!! The food was fabulous!!! A wonderful dinner to celebrate an engagement!!!!
Cabo We
From Tripadvisor
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"5 STAR REVIEW "

This hotel is absolutely fantastic - everything about it! The staff, the rooms, the service, couldnt be more pleased! Id come back and recommend it to all of my friends in the future. PS their restaurant, Davino, is incredible!! They treated us so well and Ive never had better service!! Alonso was the best waiter that Ive ever had!!
Kendal K
From Tripadvisor
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"Private engagement dinner"

Great private dinner to celebrate our engagement with family and friends! Chef Fabian and our waiter Alonso were amazing. Catch of the day (halibut) and the tortellini were bomb. Also recommend the espresso martini and lots of shots of tequila!
Ncmcd93
From Tripadvisor
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"Employees were so attentive"

Our personal concierge Karen was the best! She went out of her way to make last minute dinner reservations. The beach bar tender Raymundo was super attentive and efficient. Our cleaning lady Selene and Tery made sure our room was clean and organized.
Aimee J
From Tripadvisor
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"A fun little trip to the ruins of Meco."

A fun and awesome little bike ride to Meco. We got an amazing tour guide named Eduardo who showed us around the ruins of Meco, and taught us a great amount about it's history, as well as Mayan history and what life was like for the those that lived in the ruins at the time. I highly recommend everyone to experience the Mayan Bike Tour!!!!
Journey41480615367
From Tripadvisor
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"Best vacation ever"

If you are looking for great service and food this is the place,me and my family have been coming here for years ,twice a year in fact , I want to start with thanking Mr.Jose his top notch service and his professionalism,the reservations were perfect and so were the rooms,i want to thank Mr.Amir for his attention to detail and making our stay unforgettable,I want to thank the lady who was making my omelettes in the morning for me and my family,sorry I forgot her name ,she is the best and also Mr.Raul at the breakfast buffet what a gentleman,And Moises and lifeguard David atthe beach absolute wonderful people,and all the waiters that served us Thank you Family George Stefanopoulos
George S
From Tripadvisor
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"Another wonderful vacation!"

My Garza Blanca Family really came through for me for my birthday vacation. Enrique and Fernando pulled all stops on my special day. Alex, Ricardo, Antonio, Benjamín, Alfredo come in with five star rooftop customer service. Giovany always comes in with a special coffee and a friendly smile! Lena with relaxing yoga. The ladies and gents in the spa are so friendly and kind, even when they had to repaint my nails twice! Alex even cleaned my sunglasses while I was waiting on my cab to the airport! Definitely will return!
Denisebadgerow
From Tripadvisor
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"Family friendly luxury resort near Cancun, highly recommend!"

We travelled to Cancun for 3 weeks, trying 5 different hotels (RIU Cancun, Xcaret occidental, Iberostar Paraiso Maya, The Westin Lagunamar are the others). We must say Garza Blanca is by far the best, even though "The Westin" was really good aswell. Garza Blanca is totally professional, from arrival to departure. We arrived early, was welcomed by champagne, and friendly faces everywhere. Asked for an early checkin and they prioritized the cleaning of our room so we could get a bit earlier access than checkin time. In the meantime they provide a room to relax or change into bathing suites to use the amenities of the hotel before getting the room. After a few days impressions: best food so far for our 3 weeks here, trying out the different alacarte restaurants. supernice service with a personal butler that will service you through whatsup when you need anything. In-room dining opportunities free (in all-inclusive) including roomservice. Many pools so never feels crowded. If we go back to Cancun we will definetely return to Garza Blanca. It's about a 30 minute taxi ride from Cancun hotel zone (which is around 50$ taxi transport charge).
Amange2019
From Tripadvisor
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"Romantic dinner on the beach"

Amazing experience with Sergio and Hermelito for our romantic dining experience. My husband surprised me with a romantic dinner on the beach to celebrate our 17th year anniversary and the food and service was spectacular! Sergio and Hermelito were really nice and went beyond to make us feel special. Highly recommended!
Explorer587605
From Tripadvisor
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"Santiago the best server!"

We had a great time with yummy tacos here at Food truck & great friendly service with Santiago. Our favorite tacos was Shrimps tacos.... sóoo good. Thumb up Thank you! we will be back soon +++++
Tracyt G8732 Zv
From Tripadvisor
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"Great and Relaxing Experience"

The resort was amazing and relaxing. The food and drinks were great. The service by everyone was top notch including our butlers Francisco and Octavio. Anything we wanted during our stay they made it happen, including a surprise birthday setup...would 100% recommend this place!
Matthew A
From Tripadvisor
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"Great experience"

Great service! The food was chefs kiss! Luxury at every corner of this resort! We will definitely be returning with more family and friends next time! 10 out of 10 would recommend to anyone! The staff really catered to our family and took care of us every step of the way, from landing at the airport until we returned. Thank you to everyone at Garza Blanca. We will see you soon!!!
Vgvazquez
From Tripadvisor
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"Garza Blanca"

Garza Blanca is an amazing place to stay! The staff is always making sure that all your needs are met. The butler (Candido) always kept in touch with me asking me if I needed anything. Candido also helped me with a surprise birthday cake for my wife. I honestly cant say enough about the resort and we cant wait to come back!
David P
From Tripadvisor
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"Great food and service"

Cliff and the rest of the staff at the Dao restaurant gave us excellent service and were very accommodating! They helped my wife and I celebrate our honeymoon with a special gift and made us feel very welcomed.
Caleb L
From Tripadvisor
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"Fantastic relaxing experience"

My family and I really enjoyed our stay at Garza Blanca. The service was A1 from top to bottom. Our two Butlers Fransico and Octavio went above and beyond to make our stay the best ever. The butlers even set up a surprise for my wife on her birthday. All the food was delicious. Every restaurant we went to surpassed our expectations. The pools are fantastic and cleaned regularly. The suite style room is the best i have ever been in. The views where amazing. The one knock I would put on Garza blanca is lack of live music at night. Other than that top tier experience for sure. 5 stars from me.
Val J
From Tripadvisor
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"AMAZING STAY!!!"

As a travel specialist coming to Garza Blanc Cancun on a business trip, all I will say is, you don't even need to think about booking here, DO IT! The service, the food, the view, the amenities are all UNMATCHED! My amazing Butlers, were Octavio and Fransisco and I didn't need to worry about anything! They always checked in with me to ensure that I had everything I needed. I WILL BE BACK!
Lovechild79
From Tripadvisor
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"Great Gettaway"

We LOVE Garza Blanca. Had a fabulous time. Wonderful food, great amenities. Loved our Butler Leo. He did a fantastic job assisting us all week. Will definitely request him on our next visit. Will definitely return.
Kristi G
From Tripadvisor
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"An unexpected trip and gem"

This was mine and my husbands first trip to Cancun . . . and to an all-inclusive resort. The Garza Blanca did not disappoint. The moment you arrive, you are welcomed by the staff. They were all so genuine and kind. Garcia and Luis, our butlers, went above and beyond to make our experience special by checking in on us several times a day, making sure we had transportation, room service and even met us to take some photos. The inside of this luxury resort is uniquely and beautifully designed from the rooms to the restaurants. The ocean views are breathtaking both by day and by night. The white sandy beaches and sound of the waves were mesmerizing and relaxing. It was just what we needed for a little escape. There are too many pools to count and the roof top had us swooning with its view and infinity pool. Then theres all the wonderful restaurants to choose from, lattes and specialty drinks. At the end of the evening, wed come back to our room and there was turndown service, slippers and chocolates. We were spoiled and cant wait to go back.
Chauntellouisedesign
From Tripadvisor
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"Luxury Vacation at Garza Blanca"

Garza Blancas facilities are stunning. All facilities are clean (and Im picky). The bed was comfy and they provided several varieties of pillows. Garza Blanca provided a luxury vacation for sure! They literally thought about everything to make ones vacation excellent. Additionally, our butlers were top notch- Hector the Protector and Arcos! These two are second to none! Shout out to Alex on the rooftop for going above and beyond for us. GBs staff is so personable and friendly. Weve couldnt have asked for a better vacation!
Stephaniec W4264 Ko
From Tripadvisor
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"One of the best places to eat!!!"

The most amazing atmosphere with the best service. Food was so flavorful and so delicious. The main entree Generals chicken was too good and the crab wontons as an appetizer was an amazing start to a a wonderful dinner. 10/10 recommend
Lexie L
From Tripadvisor
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"Great experience but with some suggestions"

The whole experience at Garza Blanca is one of luxury. Everyone who works there makes you feel welcome. For anything we needed we contacted our butlers Francisco and Octavio, and there assistance was always immediate and on point. All our servers at the restaurants and pools also did exemplary jobs. The room itself is modern, elegant, and luxurious. Check-in and check-out was very simple. Something I didn't need - reminders to attend the membership update. I'm already a member. I have no desire to be upsold an upgraded membership. It would also be good to get a summary of room charges before I check out in order to have time to go through them.
L4049 Q Pchrisl
From Tripadvisor
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"Beautiful Beach resort with the best service "

Garza Blanca is beautiful and they pay attention to the details. Everything from slippers and Chocolates with turndown service to the pool staff remembering your drink order. One of the best features that Garza Blanca offers is their butler service. I never thought that I wanted a butler service, but Octavio and Francisco were fantastic. Octavio helped with local suggestions, booked a birthday dinner at an amazing local restaurant that I never knew existed and arranged our transportation too. Furthermore on my friends birthday we went to an excursion and came back to champagne and a birthday treat in the room! Wonderful experience and plan to go back again.
E3761 X Mbonniek
From Tripadvisor
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"Quick getaway"

Dont know where to start, got there right away the staff was really friendly. Checked in was super easy, asked for a room upgrade and they made it possible . My son had an amazing time, between going to the different pools, dinner at night. At the roof top pool adults only two of the staff that marked my vacation by their treatment was Ana and Alex. Super nice and always asking us if we need anything. Benito at the front desk was another staff that made our stay incredible, when checkout time came I did not want to go and wanted to checkout late he said someone was checking into my room that day, but somehow he made it happen. Left the property by 3 pm. This vacation was absolutely amazing. Garza blanca is just another level
Anac N5433 Wu
From Tripadvisor
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"Wonderful experience"

Moises,the waiter at the pool side was the best ,He was very concerned about everyone well being,he remembered everyones name ,and made sure we had a great experience,when we go back,Ill definitely request him
Adelia V
From Tripadvisor
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"First Time Here & Definitely coming back "

Everything at the hotel is beautiful and warmth employees at this hotel. Specially Roger. He had an exceptional service. I love how Clean it is . Also Marcia was very kind giving us many options so we can take fully advantage of services the hotel provides. Totally recommend Villa del Palmar .
Sandra L
From Tripadvisor
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"Zama restaurant"

We had the best experience at Zama restaurant. Our waiter Jose Montesinos provided us with such excellent service that we asked for him again. He was attentive and friendly. Food was excellent. Their seafood and tacos were delicious. I highly recommend this place.ask for Jose Montesinos!!
Sandra F
From Tripadvisor
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"Best service ever"

Jose Montesinos was our server at the Zama restaurant at Villas del Palmar Cancuuun. He was extremely attentive and took care of our needs. He recommended meals and drinks and was very fast when bringing us our food and drinks. My husband was sick and he overheard about his condition. He immediately brought us a drink that brought my husband back to life. He really did attend to us and anticipated our needs and wants. Very pleased with his service. Hes the guy!!!
Liliag671
From Tripadvisor
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"BOCADOS"

bocados was a great restaurant. Manuel and the whole bocados staff who helped our party of 14 very needy women handled the pressure well. Not one person had a bad thing to say about their meal. If youre staying here- try BOCADOS steak house!
Ki G
From Tripadvisor
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"Amazing food and waitstaff"

We visited Bacados for dinner all the food was amazing and the waitstaff was excellent, thank you Manuel. Thank you so much for taking care of our large party. Manuel and his team handed it with aplomb. The food was delicious and I would love to visit again soon.
Araenae M W
From Tripadvisor
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"Lovely stay!"

Phenomenal service!!! Everyone, literally everyone has been so helpful, welcoming and accommodating. Ascensio at Bocados was amazing and had great recommendations. Arthena (I believe was her name) from the spa was great as well. If you go to Blanca Blue, Abigail is fantastic! The resort itself is beautifully designed and decorated. Very chic and upscale. Rooms are roomy with many amenities. Have loved every minute of our trip!! Looking forward to booking our next visit around Christmas!
Laurenelysee
From Tripadvisor
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"Great All Inclusive Family treatment."

Great all inclusive resort for families. Love that 24hr room service. Great staff that are friendly and helpful. Candelario was an amazing pool service attendant. He brings you top quality effective service and provides great recommendations for food and drinks. We definitely coming back for this treatment and great location.
Miguelc R330 Hk
From Tripadvisor
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"Such an amazing family experience!!!"

I came here with my family for my birthday and to celebrate my sisters graduation. The service at this hotel was absolutely amazing From the moment we walked in we were treated with excellent service. We had Otikio as our personal butler and he did such an amazing job taking care of us and checked on us daily multiple times a day. Any time we needed him, he was there. The restaurants were so good too. For an all inclusive hotel, my family was very impressed with the food at Villa del Palmar. We also had the chance to eat at Garza Blancas hotel and the food was incredible! We loved the Japanese restaurant Hiroshi so much. On the last night we had personal Chefs Mateo Francisco & Chef Vicente and Jhony and Victor Loria. They were so great and the service and food was so good and delicious! Thank you for the amazing service my family and I really enjoyed our stay and will definitely be back!
Noor N
From Tripadvisor
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"Best resort ever !"

The rooms were immaculate! The service excellent, and food magnificent. If youre a coffee lover Starbucks on site , though the resorts coffee to me is better lol! I came here 10 years ago and the service, food , resort are still a 10/10. Will return again
Rasheeda G
From Tripadvisor
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"Beautiful Resort - June 10 - 14/2023"

We stayed from 6/10 - 6/14/2023Everything was amazing; check-in was fast and easy, the staff are friendly, we stayed at a 3-bedrooms loft, 3-bedrooms ocean front (butler services), 2-bedrooms and 3 1-bedroom, all rooms were beautiful and are very clean, great view of the ocean, 24 hours room-service was amazing. We are a group of 31 people and every dinner reservation was smooth, food was delicious, and everyone at the Legend was super attentive and really nice, Antonios at Davino is the best, especially BIG thanks to the NO NAME manager who come to our tables and really making sure we are taking care of. Breakfast buffet has plenty of selections. Pool activities are fun to have. First time at Villa del Palmar Cancun and it was truly incredible since the moment they greet us when we check-in, it's been excellent. Highly recommend the resort for families,
Viptx
From Tripadvisor
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"Magnifico, muy interesante y muy impresionado con el profesionalismo de parte de Jess"

Nos pareció muy interesante. The pyramid was very fascinating and beautiful. Jesuuus was a great tour guide, very informative and answered all our questions! My family and I had a great time. Would recommend! 10/10
Joe B
From Tripadvisor
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"Cancun Trip"

Villa Del Palmar is a beautiful resort in Cancun. Check in was fast and informative about the resort. Fernando at the front desk was professional and courteous. The ocean view suite was clean and spacious. The views from the room and balcony are breathtaking. The pool and beach areas are gorgeous. I highly recommend Villa Del Palmar if you are looking for peace and quiet.
Amvargas760
From Tripadvisor
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"amazing"

everything was amazing staff, service was amazing, especially manuel from bocados steak house. first time in cancun and it was truly incredible since the moment they great you when you check in its been excellent.
Journey57313169263
From Tripadvisor
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"Beautiful resort"

This resort is not only beautiful but the staff is so friendly and attentive. Our family had a great time. The beach was so nice and barely any seaweed. The food was amazing. I definitely recommend the all inclusive.
Maria R
From Tripadvisor
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"Water pool Activities"

We enjoyed doing water activities with Natalia,Ximena,Jesus and Victor such as Zumba,volleyball and other fun activities for my daughters. I really recommend villa del palmar Cancun to anyone who would like to relax and have a good time with their family. We really enjoyed our stayed!!
Franklin O
From Tripadvisor
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"Great resort for friends and families"

This is really a 4.5 star review. My wife and kids (18 &16) went with friends and their kids (18, 16,&13) from 6/5-6/9. The resort is beautiful and nicely laid out and we felt comfortable letting the kids roam since it wasnt huge and confusing. We had a 2 bedroom oceanfront suite and it was a perfect set up for a family. 2 bedrooms with a living room/kitchen separating the 2 gave everyone space to spread out. And the 3 bathrooms helped out after being at the pool and getting ready for dinner. We did the AI plan and would recommend it. Food was really good and we ate at all the restaurants. The breakfast buffet was pretty typical for an AI with plenty of selection. Lunch at the bites bar was always good and the waiters bringing the orders meant never having to get up from your chair! Overall our favorite restaurant was Davinos but nobody had a bad meal anywhere. Abel at the pool bar was awesome! He handled all our drink orders with a smile on his face all week. He makes a mean blue iceberg!Now comes the couple things that knocked the 1/2 star off our stay. One was the mini bar. We never got it restocked all week so we would have to call room service for beer, water and coffee. We left notes and tips asking for more drinks and snacks and never received it. Really weird. Weve never had that issue at other resorts. The other issue was signing of the bills even with the AI plan. I understand it is for inventory control but the process is not real customer friendly. There were days when we had a tab open at the pool bar, the tiki bar and with a waiter and at the end of the day we had to close out all 3. It would seem to be more efficient if everything was on one system where it was just combined since you have to give your room number. Part of it felt like they wanted you to sign the bills so you could see the inflated drink/food prices and tip more because you spent $500. Overall I would highly recommend the resort for families. Plenty to do for teenagers (the activities team got everyone involved) and great food and room layouts. Just need to figure out the mini bar and improve on the check signing process and it would be 5 stars easy!
Proudestmonkey16
From Tripadvisor
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"Dream Family Vacation!!!"

This resort is just amazing! We took our 5 adult kids as a group graduation trip. The LOVED it and we were spoiled by the staff!Room:We stayed from 6/6 to 6/10/23 in the 3 Bedroom Oceanfront Residence with All Inclusive food/beverage and butler service. The room was beautiful with a wraparound balcony /hot tub and hammock. Our butlers Joel and Otikio were a pleasure to deal with catered to our every need. They made the stay magical. We are loyal Sandals people with butler service and Joel was on par with any butler weve had.Pools/Beach Beautiful pools, great drink/food and the beach was outstanding! Benjamin at the Elite pool was awesome! He kept the drinks coming and the food from Bite Bar was fantastic. Try the ceviche and guacamole!!! Spicy margaritas, spicy palomas and guava margaritas are must haves! Micheladas- to die for!!Food:La Casona Steakhouse and Legends Sportsbar had great food!!! Hiroshi next door at Garza Blanca was also great. The Caprichos breakfast buffet was great. Try the chilaqueles! Tortillas and bacon are hidden at the omelette station but are worth asking for! Room service food was also delicious.I 100% recommend this hotel for a dream vacation!
J8490 Y Zkens
From Tripadvisor
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"Pool area"

The activities at the pool were fun. Latin aerobics with Fernando was a lot of fun. Alana is also great at the aerobics in pool. Elizabeth at pool is great at passing out the towels and is very on top of it. The day we got there, Alberto was introduced to us and is the pool concierge. He is the best, from renting Cabanas to making reservations even outside restaurants in town. He's great and goes above and beyond.
Tourist781154
From Tripadvisor
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"Butler above and beyond"

Everyone was really the best. Wed like to mention Jose our butler. He went above and beyond all the incredible service we received. He took customer service to another level. He is what everyone should be striving to achieve ! We d also like to mention Santiago , Oscar, Leslie, Pablo and miguel from villa deli pal mar. Erik from front desk. All were great but Jose was the best weve ever had by far!! Thank you all!! See you soon. Donald Doubleday
Donald D
From Tripadvisor
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"Beautiful resort and great service."

We were there for a wedding, which was beautifully hosted by Garza Blanca. The hotel is close to the beach, the food was excellent, and service was exceptional. The butler service at Garza Blanca particularly stood out to us. A great place to stay in Cancun!
Karen K
From Tripadvisor
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"Best all inclusive Ive been to yet"

The food and service is amazing. Ive been to many all inclusives and the food and drinks are usually sub par. This was different. Carefully curated and delicious! Will be back! We loved it very much.
Elizabeth R
From Tripadvisor
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"Awesome memorable Memorial week!"

We were invited by our friend who was celebrating his 50th birthday and boy, this is the best! The service is excellent in every restaurant and the staff really take care of your needs. Love the variety of foods and the excellent quality and presentation. A very good experience as this is our first time in Cancun. Kudos to our butlers Enrique and Garcia, our waiter at Dao, Gustavo and at the poolside, Elizier. Such an awesome stay!
Michelle D
From Tripadvisor
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"Outstanding"

The service was great, the staff were amazing, would highly recommend anyone to stay at this resort. Francisco and Octavio are the two gentlemen that my family dealt with the most, and they went above and beyond to make sure we had all we need.
Freddy R
From Tripadvisor
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"Garza Blanca"

What a great experience at Garza Blanca. But the surprised of the weekDAO!! The food and service provided by Emanuel, Pedro and his team was excellent !! Wow!! Their food recommendations were great.
Inspire04032221914
From Tripadvisor
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"Great first stay, will come back"

We had an exceptional stay at Garza Blanca in Cancun. The staff, including reception, bellboy, waiters, barmen, butlers, cleaning, spa and babysitter were attentive, smiling and helpful. The hotel is new and everything is extremely clean. The food was amazing. Aged steak at Bocados and sashimi at Hiroshi were delicious. White sand beach with calm sea. Some seaweed that were getting cleaned throughout the week. Communicates with Sea Garden hotel which is great for walks and try other restaurants. Walkable market and pharmacy. Kid pool is great and the loved the carrousel. Will be back every year as we are members.
Daniel D
From Tripadvisor
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"More than 5 stars , diamonds !! "

They deserve not only 5 stars , they must to be in the top five of the best resorts in Cancun the food was awesome - Dao my favorite restaurant (oriental cuisine)2 concierges just to me my room was cleaned all the time, my drinks were perfect and all the time they surprised me with details, and unforgettable moments.
Tatiana A
From Tripadvisor
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"Incredible vacation"

Wow wow wow! I cant wait to come back! The details of this trip were exquisite. Our butler, Candido, was friendly and helpful. He made sure we had amazing service at the spa, getting our times to eat at the restaurants, and having everything we needed in our rooms. Our spa experience was the best we have ever had. We had a wonderful attendant and enjoyed relaxing!
Heidi H
From Tripadvisor
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"A great place to relax and recharge"

ProsOne word to describe Garza Blanca Cancun is luxury. This was our second vacation here and we can't wait to come back. Everything from the staff to be room to the food was perfect. We didn't have a dining experience that was anything but awesome. Special shout out to our butlers, Francisco and Octavio, for making every detail of our stay excellent and Antonio at the rooftop pool/bar. ConsThe high pressure sales tactics. Please don't force me to be rude or put a dark cloud over an otherwise outstanding experience. Another thing I really dislike is the all-inclusive policy that the days (3 day minimum) have to be consecutive. We like to do things off site but had to jam everything into the first few days in order to take full advantage of our all-inclusive benefits.Overall we give Garza Blanca Cancun 4.7/5.
Adam W
From Tripadvisor
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"Best vacation I have ever had."

The best vacation Ive ever taken, out of all of the places Ive traveled to. The service is outstanding. We were assigned a butler, and Candido was very attentive to all of our needs. They also have Villa Del Palmar connected to the resort and you are able to attend all activities at either locations. I highly recommend this place.
Cassie V
From Tripadvisor
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"Amazing Dream"

The food is delicious. We stayed in a 1 bedroom suite and it's very spacious and clean. The butler service is a nice touch. We love Candido. They tend to your every need. Please visit as soon as you can to experience this lovely place.
Vanessa T
From Tripadvisor
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"Dao at Garza Blanca shouldnt be missed!"

Outstanding food is only outdone by 5 star service. Servers know the cuisine well & their elegant service really makes the dining experience special. The view overlooking the jungle is gorgeous. Ask for Hector when you eat at Dao!
Laura V
From Tripadvisor
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"The resort to stay at"

Resort was lovely with a chic aesthetic. Service from resort and workers was phenomenal, food was great, albeit expensive (as expected from a resort). In general, the whole experience was very lovely and I would happily return again.
Rene J
From Tripadvisor
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"5 Stars"

Amazing Experience! Food, Service and Peacefully Place. I was the last nigth in Dao Restaurant and the Waiter Cliff Its incredible and very kindness. Thanks Cliff for the experience and you great attention. We are back soon.
Luis Antonie
From Tripadvisor
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"Can be more happy."

This was not my first time,be at the Garza Blanca in Cancun. Albert from food truck professional adviser for food. Ladies from spa, magnificent experience. Food and service, excellent. All staff very friendly and professional. I will be going there more often. If you want have fun and relax, this is the right place for your vacation.
Rob W
From Tripadvisor
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"Relaxing and beautiful"

We thoroughly enjoyed the resort and many of its features. The one big surprise was how helpful and attentive our butlers were! I really didnt think we would have many needs - but as it turns out Jose and Leo anticipated every thing from dinner reservations to checking on our transportation to the airport. I hope we have them next time!
Homemaker Heaven
From Tripadvisor
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"Dreams Do Come True"

I cannot say enough GREAT things about this place. From Julian and Antonio at the Rooftop bar, Yuri AND Heidi our phenomenal butlers, and Daniel at the pool there is not one complaint besides that I had to go home! The food was always fresh and tasty. The presentation of each meal was always 10/10. The views cant be beat. The attention to detail in EVERYTHING was apparent and intentional. Counting down the days until we are back at this resort!
Nikki L
From Tripadvisor
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"Treated like kings and queens"

I cant even begin to describe how amazing this place is. The service, food, drinks, cleanliness and everything was top notch. All inclusive actually means ALL inclusive. Definitely will be visiting again.
Tiffany D
From Tripadvisor
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"front desk"

ricardo was one of the nicest persons had a good experience thank you for everithing front desk and all the employees were nice and courtius food was excellent would love to come back soon everithing was great
Torombolo1974
From Tripadvisor
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"See You Soon!"

We had a great time celebrating our 7th wedding anniversary in Cancun at Villa del Palmar. We enjoyed everything about the resort, especially the beach bar! They have great activities, including a bike ride to local ruins led by Jesus, and fun entertainment including a magician! The food is great, especially Davino. We had to eat there twice, including our last night in Cancun; it was made that much better by the excellent service we got from Hugo Valazquez. We cant wait to go back next March!
Heather Q
From Tripadvisor
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"The best!"

The best experience by far! No disappointment at all! The staff was amazing, friendly and welcoming. The suite was even better, room service clean and respectful. Convenient and very close to dock that transports to Islas mujeres. I would be happy to come back. Ivan was amazing at restaurant Zima inside resort.
Cynthiar A7811 Zb
From Tripadvisor
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"Villa de Palmer"

The best was most comfortable me & my boyfriend enjoy my birthday weekend and they were very accommodating.They even wrote happy birthday to me in my room that made me feel really special.We most definitely would return.
Jeanetta W
From Tripadvisor
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"Great relaxing week, STK La Casone a must try."

Shout out to Saul from STK La Casone, and Elias from Caprichos. Legends was also fantastic and unexpected, much more meets the eye than the initial sports bar reaction. Every restaurant overall was very solid, ran into some issues at Davino with finding a way around my wifes lactose intolerance, not a big deal at the end of the day. Overall just a fantastic trip, every staff member was great, every day was what we wanted.. a stress free relaxing day.
Michael K
From Tripadvisor
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"Family vacation "

We had an amazing stay, staff are super friendly and helpful made our stay fantastic, kudos to Fernando made are stay welcoming. We will definitely be back with our family. Dianna Denver Colorado
Diannag450
From Tripadvisor
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"Great Experience at Villa Del Palmar"

I had a great experience at this resort. The rooms are very clean and put together nicely! I would advise you to book dinner reservations at least 10 days before your trip, as they are not as easy to reserve online when you get there. The staff were more than helpful! The activity crew knew how to have a good time and made this vacation lots of fun. Adrian, Obed, and Irra, who worked at the Tiki Bar were so amazing! They got to know our names and knew our orders by heart! This resort is more of a family resort, with minimal activities. The activities were lots of fun, but there are not any events for adults at night, u less you go off the resort. The resort basically shuts down at 10pm and opens back up in the morning for breakfast. You can still roam the resort past 10pm but there are not any events going on! The resort is worth a visit though, great memories :)
Jocelyn M
From Tripadvisor
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"Honeymoon that beat all expectations"

As soon as we arrived, we were served Champagne, and the amazing service never stopped. The property is beautiful, built around a Mayan treehouse theme, with every little detail closely attended to. The room was a spacious suite that had a balcony with a hammock and a beautiful view of the resorts courtyard and beach. The restaurants, the bars, the spa, and the beach were beautifully maintained. The entire staff made every effort to be attentive and were very friendly and welcoming making our honeymoon special and memorable. Quite honestly, the best vacation weve ever been on. Special thanks to the following people who made all the difference in making our stay amazing:Adrianna (concierge)David and Noe (beach servers)David (beach staff)Jesus (El Meco bike tour guide)Carlos and Yair (Water sport staff)The spa staffThe bartenders and servers throughout the property. Housekeeping staffThe front desk staff
David T
From Tripadvisor
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"Incredible Experience "

Villa Del Palmar is incredible! The staff is so kind and friendly. The service is truly exceptional. We went to every restaurant at the resort and the food and drinks were delicious. The pools and the grounds are clean and beautiful! I highly recommend staying here!
Stay33568177611
From Tripadvisor
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"Come get spoiled here!"

Ricardo from the front desk was amazing, welcoming, and so accommodating. The overall amenities exceeded expectations. Everyone was attentive, sweet, and has positive energy. Especially Jesus from the stake house and Carlos from the stake house bar. Highly suggest booking the all inclusive package here, couldnt recommend more.
Hadas B
From Tripadvisor
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"Very good experience!!!"

Karol is very nice, happy and motivated.Would always recommend this hotel and his service. We for sure come back cause we happy and very comfortable with the people her specially with Karol.
Guide44717631982
From Tripadvisor
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"A Great Value and All Inclusive"

Villa Del Palma was a totally wonderful four days. The service was superb, with great beaches, awesome swimming pools, large rooms w/ balconies, soft beds, and pillows. The food was fantastic, and top-notch chefs at four different restaurants (Breakfast buffet is great, so much to choose from, including lots of fruit. The activities provided were excellent, The three (I only remember Max) that led the Zuma exercises were outstanding! They were funny and put on nearly an hour of high-energy dancing. The all-inclusive resort includes room, meals anytime, cocktails anytime costing us only $200 per person per day. Heartily recommend it.
Tom W
From Tripadvisor
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"Villa del Palmar Cancun"

If you go try the steak house and ask for Juvencio Jauteguo. The best waiter in Cancun!! At Villa del Palmar Cancun. Great service except for the front desk!! Beach wasnt great small and too much seaweed
Lana S1080
From Tripadvisor
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"Great stay 10/10"

This is our 4th or 5th trip to cancun. It never gets old. This was the our first time with villas del palmar and we all loved it. We took the whole family. All of their restaurants were 10/10 and their pools and beach front were outstanding. Definitely would recommend it.
Grand Tour41149374075
From Tripadvisor
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"Mostly great, one disappointment"

We have been visiting VDP for years. We have frequently asked ourselves if we should try another resort but always decided that there was simply no reason to. VDP with all inclusive has always been the best value for the cost that we could find. Service is the number one attraction to the resort. Wait staff at Zama lunch are the best and Casona is a close second. Zama lunch is probably our favorite meal. It's worth leaving the pool for an hour or so. At the pool, Moises and Benjamin diplomatically keep things in order with respect to chairs and umbrellas. This is not always easy with large groups and, sometimes, unreasonably demanding guests. Pool waiters Benito and Armando are attentive and friendly. (Don't forget to tip the people who make the resort special.)The reason this is not a five star review is to point out our opinion about the new restaurant policy that has removed the Garza restaurants from VDP all inclusive. "Old Hiroshi" was probably our favoraite restaurant when it was located off the lobby. We didn't mind that Hiroshi moved to Garza because, for a time, it was included in our all inclusive at VDP. Sorry, but we find that Legends is a poor substitute for Hiroshi. Blue also added nice variety. All told, the choice of dining options in the VDP all inclusive has been disappointingly reduced. I'm sure there are resons that Tafer wants to make Garza a more attractive choice but the pricing at Garza puts it in competition with many other high end resorts. Where VDP has always been a great value at the price point, Garza may not be. We spend so little time in the room, the modern upscale environment of Garza doesn't seem to be worth the price compared with VDP. Dining options are important but in, our opinion, don't justify the higher price for Garza. Perhaps the all inclusive plan at VDP could offer two levels. A premium level at higher cost that includes some of the Garza restaurants in some way (for example; a Garza restaurant meal with each three days all inclusive at VDP or similar) would allay some of our doubts about continuing our twice a year visits to VDP.
Richard P
From Tripadvisor
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"Elite Pool butlers are the best!"

5 ***** for The Pool butlers, Carlos and Kevin; they are exceptional! They made the trip and stay at the Elite pool great. Anything we needed, plus little extras. They are very Nice men who will do well in their futures!
A7002 Y Zelizabethg
From Tripadvisor
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"Amazing visit"

Candelario is AMAZING. if you go to Villa Del Palmaa and you want a fabulous experience make sure you have CANDELARIO as your server by the pool and Roberto as your bartender in the Italian restaurant. Roberto is the best bartender on the premises. He makes sure ALL his drinks are on point. Trust that. These two gentlemen have the best personality.
Road367989
From Tripadvisor
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"very good service"

we had problems with our flygt and we arrive one day late but Chistopher in the lobby help us for keep our room and do our stay very confortable.the room are very good one, the bed and pillows are very soft ideal for sleep and rest.
Ulises Alejandr... T
From Tripadvisor
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"Amazing food"

Ascensio was absolutely endearing with the upmost respect and absolutely amazing service. I will 10 out if 10 always recommend this guy for your server. The drinks, the food, the service, EVERYTHING I wish to see this man as a future manager
Kimberly C
From Tripadvisor
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"Best Hotel in Cancun"

Worth every penny. Incredibly friendly staff, gorgeous rooms, a true 5 star hotel experience. My only complaint is having to sign for everything even when youre all inclusive. Not that big of a deal, but other all inclusive resorts dont require signatures so its a minor inconvenience and a little confusing since it shows a bill and total but youre not actually paying.
Explore46315240575
From Tripadvisor
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"To me the people at this resort are so sweet and so eager to help big or small things."

We enjoyed the place which is clean and neat. Employees are very friendly and warm. I love it that there are so many swimming pools. Thank you for everything. We will come back again hopefully next year.
Cathy N
From Tripadvisor
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"Dao restaurant"

Jeovani was an absolutely wonderful waiter! Great recommendations and extremely welcoming. He made our experience exceptional. The food was wonderful and the serving sizes were very large. Great atmosphere
Brandon R
From Tripadvisor
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"Amazingly delicious!"

We tried the Hiroshi Japanese restaurant today. This place was fantastic!!! Everything we got was absolutely delicious - get the himachi and kabachi! And then you have to also try the desserts; the crme brlée and Japanese cake were our favorites. Loved the ambiance and cleanliness of the restaurant. Service was excellent as always. Special shout out to Enrique who was our server for the night! Thank you for taking such great care of us. Well definitely plan to come back
Carissa F
From Tripadvisor
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"Great experience"

Great food. Amazing staff with very positive attitude and intent to make your experience great. They are willing to adjust to your specific food needs and restrictions. Loved it. Special shout out to our server Prisciliano who was amazing and attentive. If you are at Garza Blanca definitely check this place out.
Dr Ash B
From Tripadvisor
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"Amazing!!!!!"

The best resort ever! Love every moment. So clean and modern. Its definitely a place to vacation. You will not be disappointed at all. We loved our room and the staff. The staff are so friendly and helpful. Book the vacation sis.
Riizyyy
From Tripadvisor
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"5 Star Service with a Smile "

Manuel Gomez Jimenez in the Gourmet Food Hall was such a wonderful server/waiter; happy friendly, welcoming & attentive. Every morning he would greet us with a smile, remember our coffee order for the entire week & bring us fresh mangos! Such a great way to start off our day & enjoy our vacation!
Jaimelyn L
From Tripadvisor
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"5 Star Service"

Manuel Gomez was amazing. Remembered our coffee choices, fresh Mangoes and was always attentive and smiling. Really great waiter! The food at breakfast was truly 5 star. Varied options, well prepared and amazingly presented.
Nomad45601900968
From Tripadvisor
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"Positives and negatives."

We came on holiday here for 2 weeks as a couple all inclusive. We enjoyed our time except for a few things. We wouldnt rush back as theres other places in the world we would rather go to. - The hotel is kept clean and is presented well.- The Chinese and Japanese restaurants are very good, especially the Chinese. The Italian at the sister hotel next door, also - very good. - Our butlers Angel and Diana were exceptional, cannot fault them at all. - Hector in the Chinese restaurant was very good at his job, we ate in there around 4 times so we experienced other waiters too but Hector deserves a mention. - Andres in the Spa is very good at his job and very accommodating and professional. - The spa is very good. - Our bed was comfortable. Negatives: - Not close to anywhere really and need to get a taxi to go to anywhere else which is around 20 minutes away from the nightlife/other restaurants/shops. - If you spend over a certain amount of money you get approached by sales and they approach you to have a meeting with them (for them to sell basically a form of timeshare to you) and theres no obligation but if we attended we would get a couples massage or a romantic dinner for two.. we went to the meeting which was actually okay and Lance who was good at his job and which we wont fault but when we finished the meeting we went for our voucher and we were told that we would only be getting $50 towards either the massage or romantic meal. So was a pack of lies to get us into the sales meeting. So that annoyed us for a couple of days as you dont need that sort of thing when you spend alot of money on a long haul holiday. - Bathroom in bedroom isnt private at all. - Tiles in bedroom are VERY slippy if they are slightly wet or if you have wet feet. I fell over onto my back as someone was knocking on the door and I had to get out of the shower. - The Mexican restaurant in the hotel isnt good. - You can hear chairs moving on the floor from above your bedroom. - The beach isnt good, full of seaweed and is rocky and bits of litter in the sand. (The sand is actually bright white and soft so thats nice). Because there is seaweed there is a tractor on the beach every day getting rid of it to reduce health risks as when its on the beach fermenting it can become toxic apparently, we were told by hotel staff. So thats fair enough but not ideal or relaxing when youre at a 5* hotel. - Not made aware that theres building/construction work going on at the hotel for an extension for adults only so you can hear that if youre outside and isnt really a pretty sight neither.
Brunette0310
From Tripadvisor
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"1yr Anniversary Dinner"

Enrique was the best. The perfect attitude and helped me and my husband out a lot with picking out food choices. He kept our drink flowing and our attitudes lifeted. Definitley would ask for him again
Compass800146
From Tripadvisor
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"Relax!"

Calm, quiet and friendly staff throughout. Complete pleasure! So much available and unique, wouldn't need to leave resort EVER. Member services answered all questions efficiently. Room service has a few querks to work out but lovely all the same
Llinda202
From Tripadvisor
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"My daughter and I stayed at the Garza Blanca in Cancun for her 22nd Birthday. This hotel was amazing and the service was"

My daughter and I stayed at the Garza Blanca in Cancun for her 22nd Birthday. This hotel was amazing and the service was excellent. The level of customer service was top tier. Felix, Brissa, Angel made our trip amazing. I would recommend this hotel to all my family and friends.
Camille S
From Tripadvisor
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"First night"

We had dinner as a group and pretty much tried everything on the menu for our first night here at the resort. We are here for another 4 days and looking forward to eating great food at the other places here at the resort.
Jackson B
From Tripadvisor
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"Hiroshi"

Enrique was our server and was amazing, he answered all of our ask. Amazing dining experience with him. Would 10/10 recommend coming here, amazing atmosphere and staff beautiful restaurant nice and clean.
Leiana F
From Tripadvisor
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"Best family vacation"

We had an amazing week at Garza Blanca Cancun. The staff went above and beyond. Our poolside staff, Gastavo and Freddy, made sure we have everything we need. Javi and Angel made all our dinner reservations and helped us with all our transportation needs. Santiago was our poolside server. He was extremely attentive and catered to our 5 young girls. Benjamin at the roof top pool was great as well. Our only complaint was the spa. The massages were average and during one of our parties massages the masseuse left the room several times and the massage was shortened. We were a party of 12 that included 5 young girls. The girls spent most of the days in kids club and begged to go back. The carousel onsite is a great touch! We cant wait for our next visit.
Trip02453163752
From Tripadvisor
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"Garza Blanca Cancun"

Service was top notch and facilities were very clean. We thoroughly enjoyed our time and especially Daniel Cruz at the poolside, his service was great. He was attentive our needs and always greeted us with a big smile at the pool. We will definitely be back soon.
Steve K
From Tripadvisor
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"The most beautiful and happy people we met on any trip we have been on out of Dominican Republic and porta Vallarta"

The bedroom suit was phenomenal and the room was taken care off every day and the amenities that come the room like the washer and dryers heated toilet made our time here just that much better .Things that could be better is the rocks along the beach line make it difficult to swim .
Cecil R
From Tripadvisor
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"Great April Getaway"

While we have stayed at other TAFER properties, this was our first stay at Garza Blanca Cancun. Rooms, Spa, Restaurants and the staff are all outstanding. Thank you to Francisco (room butler), Danielle at Concierge, Hector and Sandra at Dao, Elizabeth at Gourmet Hall, and entire staff at Spa Imagine. We will be back for a family trip ASAP!
Frank G
From Tripadvisor
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"Amazing !!! Great hotel!!"

Check staff Juan & Joel were amazing and very helpful!!! Really 5 star staff! Kind and politeness were beyond my expectations very kindly staff thank you for your effort and kindness as well as politeness
670berkk
From Tripadvisor
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"Would come back"

The view! The pools! The beach! The attentive staff! All were phenomenal! Really enjoyed our stay. So clean, beds were extremely comfortable, room attendants came twice a day to check on us. Food was very tasty.
Elisabeth S
From Tripadvisor
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"Its always a great place to relax!!!"

I want it to thank Jesus and Fernando, both really made it right for our family and seal the deal, both did the right think on fixing a mistake that Garza Blanca did, I love this place, I hope they keep the standards high so we keep coming back. I was very happy when both of them helped us, listened to us and helped us have a great family time! Once again, Jesus and Fernando thank you for been professional and caring.
F Javier Torres
From Tripadvisor
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"Ideal Family Vacation Resort"

This was the perfect vacation! From check in to check out it exceeded our expectations. We had reservations at all the restaurants except Legends (which I'm sure would have been great too) - all were delicious and service was great. The activity coordinators (Natalie, Max, and I forgot the other woman's name) were so fun! Our family of 5 (kids age 18, 15 and 9) played beach volleyball, aqua zumba, pool volleyball, catch the baby and had a blast. Bladimir and TNT at the poolside bar MADE our trip! The room was gorgeous and housekeeping came twice a day to restock waters and drinks. The all-inclusive option was so convenient and worth every penny.
Dawn Bachleitner
From Tripadvisor
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"The Luxury Beach Resort & SPA FOR Sure in Cancun"

The BEST and only place I stay when I. am flying to Cancun! Number one is EVERYTHING!!! 4 Diamond says it all! WE came in for the October Wellness by the Village Spa. Every day for 2 weeks,(we only stayed one week) there is an Healthy Event to be part of. It can be sitting outside learning about all the Tea benefits, or going to a Yoga class on the pier or taking a SUP YogaBliss class, or a Myan Smoke Sage bath and massage. There was facial workshop, Spa products workshops, and more. This is a special event that the Tafer Resorts offer. This year in 2023 I believe it is in JUNE.The Resort has 5 different restaurants, 5 pools, a market on the property, the spa is amazing, then the beaches have private beds and thatch roof stands. The people are absolutely friendly, the staff goes out of the way to make everyone happy and their is always something to do IF you want too as well as RESTING spots if that is something you are into,The rooms are complete with coffee makers, stoves, full kitchen In the one bedroom and there is studios as well as 2/3 bedroom layouts and even more.
Bonnie R
From Tripadvisor
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"Always nice to get away from the grind"

Nice vacation. Good service. Clean room. Good food. Servers were very attentive especially Raul and William. Water from pitchers in restaurants smelled. As did water in showers. Seaweed on beach made going into the sea unpleasant. People held onto lounge chairs for the entire day and there should be signs about time limit. We did not do all inclusive and it bothered us to pay for bottled drinking water No outside bars or restaurants to visit without taking a taxi.
Reiser0002
From Tripadvisor
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"Dinner by the beach"

We had a romantic dinner by the beach by Davino restaurant. The food was amazing. Our chef Benito did an amazing job! Our server Gabriel was phenomenal and amazing. Very attentive and took pictures of us as well!
Alodee Anne A
From Tripadvisor
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"Great hotel! "

Out of many hotels we have visited before in many different countries, I found Villa del Palmar to be excellent. Their rooms, service, food, drinks, common areas, beach, etc.I definitely recommend this hotel and I will come back again.
C7044 J Dsandraa
From Tripadvisor
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"Family Spring Break & 18th birthday Celebration"

My family had the best time at the resort over Spring Break. We celebrated my oldest daughter's 18th birthday. The staff made her feel extra speical. Big shout out to Milton and Domingo for taking the time to wish her a happy birthday and making the entire family feel welcomed. We are members and were greeted with waters as soon as we arrived from our 7 hour travel time. Claude and Isadora were a weath of information and went the extra mile for us. Alondra who is also part of the members team was very welcoming and give us tips on the tours we booked.I can't wait to return, all of the service staff deserves special mention.
Rita P
From Tripadvisor
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"Beautiful week in paradise "

Villa Del Palmar exceeded our expectations! From the moment we arrived until check out, everything was amazing! Ivan at the front desk was fantastic and went out of his way to make sure our week was great! Armondo at the pool was super attentive and always with a warm smile. Ruben at Davino was an absolute pleasure! Natalia and crew at Aqua Zumba were a lot of fun! The gym was nice and big with lots of equipment. All of the staff were so friendly and the grounds were immaculate!
Paigen692
From Tripadvisor
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"Amazing spa experience"

I went there with my sister for an all inclusive trip to Cancun. We had an amazing time. We both did the 90 minute deep tissue massage at the spa, preceded by the hour of water therapy. It changed my life.
Titilayo N
From Tripadvisor
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"Amazing "

The resort is absolutely gorgeous. The pool, the bar, the ocean, all the employees, and the amenities are amazing. Ivan from the reception area was amazing in accommodating all our needs. I will definitely be back!
Rivera Cp92
From Tripadvisor
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"Some Outstanding People that made Our Vacation Better!"

Thank you!!!From our Server, Wilbert Che at the Caprichos Resturant and his Assistant. Who were so hard working, always had friendly smiles for us and they handled all of our needs perfectly. To the Chef Patron, Isreal Sosa, who created an incredibly gorgeous and yummy fruit platter for me, daily. Wow! They truly made our mornings pretty special and I felt like a Queen.To Marcos at the Elite Pool, who's service was just the Best and on point every day. Our vacation was just amazing with the help and heart all these men above. We can't wait to see them again in April '23
Rachel M
From Tripadvisor
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"Ivan youre the best!!!"

Ivan was super sweet! He went out of his way to make my 30 birthday special! We got a room upgrade free of charge! Cabo Villa de Palmar was great but Cancun Villa de palmar is gorgeous great view of Isla Mujeres!
Mfelix8
From Tripadvisor
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"Absolutely amazing vacation!!!!"

We had a wonderful stay at Villa Del Palmar. The food was amazing at all the restaurants!! We had great service all around! Our childcare services were excellent!!! Nycynha, Monse and Wendy took wonderful care of our boys!!! They had different activities every hour. They did treasure hunts, games at the beach, pool time, making jewelry and playing all kinds of games. They have ipads and Nintendo and Xbox. Our kids loved it and it gave us the opportunity to go to the gym and spa. Highly recommend the spa!Beach is great and the kids had plenty to do with the kayaks, paddle boards, snorkle gear, life vests provided. Most everything is included in this resort including tips. We left extra of course. Everyone was so pleasant and helpful. We went to Xel-Ha, Ventura water park and Isla Mujeres. We loved all our activities! Mexico is very safe if you travel safely. So many of our family were afraid of us traveling. Its totally safe and I hope people take vacations to Mexico. Its beautiful and the hospitality is over the top! Our boys are four and six years old and they didnt want to come home. Thank you Villa Del Palmar! We will be back!!
Global425003
From Tripadvisor
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"Great hospitality"

Gabriel y el chef Benito were excellent in their service and food preparation. Great job and thank you for making our night memorable. We definitely recommend Davino and the great food and service they have provided for us.
Jose V
From Tripadvisor
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"Great bike ride"

We had a bike ride and Jesus was great explaining about Mayan and was very though. The bike ride was fun and looking at locals streets. So far everything is going smooth. And looking forward to spend few more days ahead.
Suraj J
From Tripadvisor
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"Great vacation!"

Kevin and Carlos did a wonderful job of helping to make our vacation as relaxing and fun as possible. They did a great job of reserving our family a spot around the pool and setting up our umbrellas so we could enjoy ourselves without getting burned by the sun. We appreciated their excellent service and look forward to coming back again!
Pc G
From Tripadvisor
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"Great experience!!!"

Spent Easter week and had a great time. weather was almost perfect. Sometimes very windy.Great customer service especially from Carlos and Kevin @ the elite pool area! Snacks can improve a lot but pizzas and fries are ok.
Carlos R
From Tripadvisor
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"More than just a beautiful resort"

My 3rd time at the Cancun resort. This time, here to celebrate my birthday with my family. Amazing time as always! My butlers, Alfredo and Fernando, did a tremendous job ensuring that my family was taken care of. I was greeted with a birthday surprise because of them as well! Shout out to these individuals who made our visit memorable, starting with Dallas and Dylan, dad/son duo who communicated our needs with the Elite Concierge and made magic happen. Eli, Fernandos supervisor, and Mario at Dao rectified a confusion, with Giovanni coordinating our special dinner. Luis and his team at BocaDos for a swift and delectable steak night. Almendaro (sp?) who made our last dinner so delicious and worth looking forward to while at Hiroshi. Tomas took care of us during our last breakfast at BocaDos and he was quick and accurate. Lucy, Daniel, Angel at the beach side were so accommodating. Not to forget, Ricardo who made sure my family had the desired spot at the pool for our last day. Abraham was our poolside server who made sure we were fed and were comfortable. I wanted my family to have the best spa experience and Gustavo was the right person to pamper us. He showed passion and dedication - so great! My masseuse, Laura, did a phenomenal job at relaxation and stress-relief, that I ended up dozing off during my massage. All those talented massage therapists who took care of my family members need to be recognized as well, even though I didnt catch their names, because they seared a positive experience for years to come. My familys housekeeper did a wonderful job at tidying a 3-bd suite, while my housekeeper, Cesar Diaz, kept my room clean and comfortable daily. Valerie and Isabel did great at coordinating our needs as our Elite concierge. My Aventour drivers were both wonderfully friendly and safe. The food, drinks, ambience and offerings of the resort are great, but these individuals mentioned made the 5-day trip so special and memorable. Will obviously return!
Riccibel327
From Tripadvisor
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"Trip of a Lifetime!!!!!!!!!!!!!"

My friends and I had the most enjoyable stay at Garza Blanca! The staff were incredibly service orientated and so friendly and warm, always smiling and always accommodating. The 5 star restaurants and bars were not only delicious but also so incredibly designed and had such amazing ambiance and incredible staff. Every cocktail imaginable was available to us and every taste-bud was satisfied with the many choices of cuisine. The rooms were so impressive they actually took our breath away for a moment. The beds pillows and linen so comfortable fresh and dreamy .I felt so spoilt I literally didnt want to leave ! Our expectations were exceeded on every level and we want to make special mention of the following staff members:Water sport/kayak Alejandro, our bell-boy Ernesto, our butler Omar Sanchez (so accommodating and friendly), concierge Marcia(extremely helpful), DAO waiters Pedro and Jimmy (professional and entertaining), Taxi driver Israel , Emmanuel breakfast coffee (best coffee every morning), yoga instructor Lina (incredible woman)Benjamin rooftop waiter (super efficient and friendly), roof top salsa band - amazing!I would recommend anyone who plans to stay at Garza Blanca to book restaurants in advance - DAO is number one, Hiroshi, Bocados, Davino, Blanca Blue are all amazing also! The Rooftop is a MUST!We stayed in the 3 bedroom loft and cannot even begin to express our gratitude for the indulgence of this room category.We cannot wait to go back!
Happiness549414
From Tripadvisor
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"Garza Blanca spring break 23!"

Santiago was the best pool waiter ever. Total rockstar. Very attentive and awesome. What a great experience we are having!!! Food is great, water is warm, amenities are 5 star And kids are having a blast.
Traveler Tommy D
From Tripadvisor
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"Great hotel and spa"

Excellent resort. Great food. Its brand new so the facilities are impeccable- not to mention the heated toilet seats. Visited the spa and had a great experience with Aseneth! She was pleasant and did a great deep tissue -highly recommend!! We came with our family and friends. Kids had a great time and so did the adults. Highly recommend and will be back in the future!
Christine C
From Tripadvisor
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"Best of our ten week vacation was the five weeks at Garza Blanca in Cancun."

Our stay at Garza Blanca from January 10 - February 14 was fantastic from the concierge Jessica, butlers Enrique & Luis, the turn down service, Alondra and all of the pool staff.Enrique was a pleasure to work with from getting a room we enjoyed and treating us to a surprise for our anniversary which isn't until September. His daily visits asking us what are needs were from restaurants to pool reservations. Very fluent with English and Spanish. Will definitely ask for him on our next visit. Alondra was very pleasing to speak with. She is doing great at learning English. We were willing to share our life experiences with her and she with us. We highly recommend her to the butler position. Paula was our favorite pool manager. We would highly recommend promotions for Enrique, Alondra, and Paula.We missed you all on the last leg of our vacation. Our best memory is the sign of the hand over the heart.We will be back soon. Love you all.Carol & Gerry
Camper63843097001
From Tripadvisor
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"Great service at Garza Blanca"

Just finished a week at the resort. Had an amazing time, great weather and very nice and new facilities. It was our first time out of the US as a family, and our kids had a blast with all of the pool time. We had especially great service at the pool from Santiago on our last day and our butlers Damien and Anna took care of little things (like getting medicine for a kids cold) . Would recommend considering the property if you are vacationing in Cancun, and doing it all inclusive made every a breeze
Joshua S
From Tripadvisor
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"Canun Garza Blanca"

6++ experience! First time at Cancun Garza Blanca but been to PVR location last year. Cancun GB is an exceptional experience! Our butler, Fernando was phenomenal. He was attentive, professional and always happy to assist with our needs. GB Cancun has awesome amenities, wonderful views of the beach and Isla, restos to suite every taste, food truck for on-the-go bites, fabulous drinks and exceptional guest services from all staff. Will definitely come back when Mousai is finished.
Christian B
From Tripadvisor
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"Outstanding"

Incredible resort! They are so attentive to your every need -!; the grounds and rooms are beautiful. Daniela Garcia in concierge was amazing! Any questions I had she was right there and she made me feel so comfortable. Butlers Montse and Leo made it a point to find me every day and light to see if they could do anything for me. I will most definitely be coming back!!! The food was outstanding!
Charity P
From Tripadvisor
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"A Grand Culinary Experience!"

The service actually beat the flavor which is really hard to comprehend for the food was outstanding! Pedro was an awesome lead server. The rest of his crew was spectacular. Spend the extra bucks for the Peking duck! So GOOD! Could have eaten here every night of our stay.
Rex P
From Tripadvisor
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"Great service and delicious food at Dao."

We came here for dinner with our friends and WOW! Every aspect of dinner was amazing. We took the recommendation from Gustavo for appetizers and they were all top notch. Perfect dim sum treats. The Penang shrimp noodles were my personal favorite for entree and the desserts were SO good. We met the chef and the atmosphere was festive and exciting. We didnt order the Peking Duck but the table next to us did. It smelled amazing. 4 Star experience and we hope to come again. Gustavo was an exceptional server as well
Spartan1972
From Tripadvisor
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"Great food and great service and atmosphere!"

Everything was amazing! Our waiter Priciliano was so energetic and fun and we had such good time! The food prepared by Carlos Romero was incredible! I strongly recommend this resort and especially this restaurant!! The margaritas were perfect! The service and the food makes it a memorable experience!
Fearless10442866542
From Tripadvisor
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"Gustavo @ DAO"

We went and ate at the DAO restaurant tonight at the Garza Blanca in Cancun. This is one of the nicest Chinese restaurants I have ever been to. The food was incredible and the service was magnificent. Gustavo was our server and he gave us wonderful recommendations that really made our night so special. My family is so grateful for Gustavo and all of the staff at Garza Blanca for treating us so well.
Sara C
From Tripadvisor
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"10/10"

The food was amazing and portioned very well. i had a very good time and the decorations are beautiful. my favorite part was the crab rangoon and the coconut ice cream. The people working are also really nice and respectful
Stella W
From Tripadvisor
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"Vacay"

Nice rooms, good service and food. Laundry in 1 bedroom suites was nice. Rooftop bar is great. Make reservations in advance. Lots of pools and drinks. Property was clean and well kept. Quiet at night.
Navigate49006207999
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Dao"

Food and server were amazing. The chicken was really good and so was the dessert. The servers were super polite and helped us greatly. Loved the food options and way it looked. Would definitely recommend to everyone.
Emerson E
From Tripadvisor
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"Awsome everytime we visit"

We have been returning to Garzablanca Cacn for the past three years, 1and we always find so much hospitality,amazing service, great food and drinks and most of all the people who work here. This time I want to recognize Aseneth at The Spa. Went to see her with só much pain on my right shoulder from the traveling. She was very sweet and professional, next day I felt so good and ready to start my vacation. Also I would like to torecognize Stephani at Blanca Blue and Estefani she is the Hostee in Between restaurants for Breakfast, for the past three years we have visited and Stefani and Estefania are always sweet, Victor the waiter as well, they are very polite and always remember us and our Little girl Lola. Octavia our Buttler was so helpful and Diamond. Also Laura the reception Manager always remember us, The Samadi family. You guys are the reason we keep coming back, your staff hospitality and service is what we love on top of the food and of course all the amenities. Thank ypu guys. See you next year. The Samadis and Lola.
As100419
From Tripadvisor
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"Lovely family experience."

The resort is very new and shiny. The staff is always working to keep it that way. I found most od the waitstaff to be very attentive and efficient, even by the pool. I highly recommend a couple of trips to the food truck by the pool as they are hand making each taco shell as they are ordered. It's just a top notch resort.
Pathfinder815300
From Tripadvisor
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"Best resort ever"

Beautiful place, Staff was the best ever, Leonardo and Monse, you must ask for. They will make you feel like a royal family. Leonardo saw my wife and son at the pool and my son didnt have any toy, he went and got him some to play with w/o asking. Everyone pampers you. Best experience ever. Rooms were clean. Restaurants were good.
Cliff W
From Tripadvisor
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"Let's eat !"

During your stay you have access to a few eateries. If you're thinking steak or if you're interested in an elevated dining experience even using the AI benefits; then Casona steak restaurant is an excellent option. Julio is a shining for this place and will make your visit special and offer excellent recommendations. The Smart casual attire may not be strictly adhered to, however I encourage you to dress up a bit and enjoy the full experience. After all, the dining staff are well dressed with neckties in 85+ degree weather. So leave the flip flops in the suite and dress for a wonderful dining experience including delicate appetizers several prime cuts of beef and seafood . The dining staff are very pleasant and all welcoming. The 4 meals I've had included the red snapper, tenderloin, and ribeye. Don't forget dessert with the chocolate mousse or the Marzcapone. Delish!
Kim S
From Tripadvisor
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"Fabulous! Beautiful location in paradise. "

Wow! Where to start! Absolutely fabulous visit. It all started at the Elite members check in with Julissa awaiting our arrival. She made us feel special from the minute she greeted us til the very last wave goodbye. She checked in with us daily to ensure our trip was fantastic! And it was. We cant wait to see her again next year. Two weeks of amazing food, hospitality and relaxing comfort. We had a one bedroom Villa on the 8th floor overlooking the Five pool area. Although we were a couple the resort is both couple and family friendly. Hot pools and fire pits. Beautiful entertainment in the evenings. Our elite pool was a highlight of our trip with Kevin and Carlos greeting us daily. The best pool concierges with the very best service in Mexico. The two men were so polite, responsive and accommodating every single day. Thank you for making our trip so outstanding. Raul was our favourite pool waiter. Constantly attending to us. Such a great hospitality personality. Very good to us every day. Finally, a shout out to the splendid service staff at the restaurants onsite. In Davinos we so appreciated Ruben and his attention to detail his wine and food knowledge. So polite and friendly. At Hiroshis restaurant Angel was a star. His food and wine recommendations were first class and made our evening special. At Gourmet Hall Fernando was excellent. He was friendly and recommended entrees and desserts with such politeness and we can tell he truly loves his work. Every staff member seems to love what they do here. We will definitely be back again in 2023.
Janef A9791 Ff
From Tripadvisor
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"Great place to be!"

This review is for my 15th trip (3 weeks Nov / Dec 2022) to our amazing home resort. While we can go to any of the other Tafer/Villa resorts with our membership, due to direct flights from Nova Scotia we always go here. When you have found perfection in a relaxing vacation spot to escape winter, why go anywhere else. I highly recommend this resort.As per usual ALL the staff made the difference in their dedication to ensuring one has a stress free relaxing experience. Special shout out for Carlos at the Elite pool and elite concierge Giovanna, they were awesome!!!We were allowed to use the new Garza Cancun (next door) restaurants, for dinner only except DAO. So many delicious options to choose from, you will go not hungry. We had no issues getting reservations at the restaurants. We lucked out and were the first customers at the new Legends sports bar. They had a tasty FIFA brunch special as part of the debut. Went a couple times after that for lunch as apposed to Zama/Bite Bar. I recommend the ribs.I am an early riser, usually 4-5a.m. Cancun time. I often went down to the pool decks and walked around with a coffee during the mornings to see the sunrises. My favorite thing to do there. So peaceful and serene.I like meeting people here, staff, fellow members and non members. Everyone is so friendly.
Joelthe Smith
From Tripadvisor
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"Super service"

Went to Legends for dinner Erick was are server and was AMAZING!!! Super service! It was our Anniversary and Erick gave us a super fire show for our cheesecake dessert. All of the restaurants have been awesome, but Erick is the best!
Aram A
From Tripadvisor
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"Carlos, Kevin & Eric +1"

Our favorite part of the hotel was the amazing service we recieved from Carlos, Kevin and Eric at the Elite Pool. These guys were working hard to make our vacation as relaxing as it could be. The restaurants all had delicious food and the staff were professional & efficient. The only downside was our concierge, she was impossible to reach after the first day and they made too many mistakes with our restaurant reservations. I called the elite concierge extension numbers several times and not once was their anyone there to answer. Reservations are a must for restaurants at this resort and it's best if you make them yourself.
Early R
From Tripadvisor
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"Wonderful Experiences"

This was our third time to visit Villa Del Palmar in Cancun and we have always had an amazing experience. The staff, food, spa and amenities were excellent as always. We are treated as family. We especially enjoyed the service of Edgar Chan and Julissa who was our concierge. We highly recommend Villa Del Palmar!
Tammyt452
From Tripadvisor
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"In room dining!"

The in-room dining was excellent! The food, the service, and the memories were awesome. We enjoyed the food and the nice conversations. Thank you Enrique Hernandez, Domingo, and Alberto for their services. A good 9/10! Would highly recommend!
Lana B
From Tripadvisor
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"Lovely vacation at Villa del Palmar Cancun 2023"

Very happy with the experience at Villa del Palmar - Cancun. Every space in the hotel is neat and clean. You can find all kinds of food in a variety of restaurants without having to set a foot outside of the hotel. The employees were very nice and professional. A special thanks to Aris Sanchez for her effort to keep our room so clean and fresh. Also the fun times at the bar in La Casona Restaurant . To Carlos, el principe Maya, great job! Hope to see you next time!
Ritabdiaz
From Tripadvisor
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"Fabulous!"

Mario was an excellent host. With helping us check in and making the first initial welcome friendly and helpful. He offered us all the benefits and pointed us in the right direction for reservations.
Gonzalo B
From Tripadvisor
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"Amazing"

From walking in the front entrance every interaction with all staff was stellar....Alexis at check in was delightful, Isis with housekeeping was through. Jose Hipelito and Roberto Ruiz absolutely made our stay fun, friendly and amazing each day and evening, I can't state how much they made our trip so memorable (I miss them). Dining was fantastic, Hector at Hiroshis, Hugo at Divinos, Juvencio at La Casona and Fernando at Zama were so knowledgeable and engaging. Alan the mixologist was great. OVERALL, our stay was amazing, will definitely return as often as we can.
Cindy G
From Tripadvisor
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"Bike ride to Mayan Ruins"

Jesus was an amazing experience. Very smart and good at his job. He was an excellent guide to our bike tour and was very clear at explaining the background of the Mayan Ruins. I would definitely recommend taking a bike tour with Jesus!
Brad S
From Tripadvisor
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"A relaxing, luxurious and delicious experience!"

Mario at the front desk provided excellent service as we checked it, accommodating our room needs. Candalario & Noe were our favorite pool / beach support. So friendly and efficient! The rooms are beautiful, the grounds impeccable, and the food top notch.
Erica H
From Tripadvisor
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"Ask for Ascencio! 5 stars!! "

Ascencio was such an awesome waiter! He was so attentive and very timely with his service! A smile goes a long way these days! The food was great and be sure to grab an espresso martini for dessert. Thank you Bocados- until next time!
Haley A
From Tripadvisor
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"Nice pools, bars and relaxing environment"

We had a great stay. The beds are very comfortable and the pools and bars are nice. We ate at all of the restaurants and especially enjoyed our server Eliazin at the Legends Sports bar. They had some good appetizers there and the desserts were nice too!
Andrewpjohansson
From Tripadvisor
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"Come to Vila del Palmar because Alan and Roberto are amazing staff members."

Alan and Roberto are amazing staff and they have made my experience so wonderful and amazing and i could not have asked for better bar tenders. They are super fast and sweet and i would definitely recommend coming here because of them.
Kaija K
From Tripadvisor
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"AWESOME TIME IN CANCUN"

Hotel is simply amazing and made better by the attentive and accommodating staff. The food options seemed endless and unlike most other "all inclusive resorts", the food was divine, not the run of the mill garbage we've experienced at so many other places!
J8638 Y Ijohnv
From Tripadvisor
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"Excellent Servers!"

Best Service from restaurant servers in the world! There is no shortage of excited waiters just ready to make an amazing experience for all the guests. We have enjoyed every restaurant we went to so far!
Nainao2022
From Tripadvisor
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"Hiroshi & Enrique is an experience you will not forget."

Enrique at Hiroshi was so amazing! He was on point and made sure we had everything we needed. This is why we love Garza Blanca. They employ the best staff and we continue to establish relationships with staff over the course of many years.
Rachel C
From Tripadvisor
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"LOVED this fantastic resort!! Highly recommend!!"

We loved everything about this resort! The service was excellent! The food was fantastic! The resort grounds were beautiful and meticulously maintained! The entire resort was very clean and the staff all work very hard to provide guests with everything they could want or need! The butler service was phenomenal and we really appreciated the efforts our butlers went to to make sure our family had a wonderful stay! The adults-only rooftop pool was lovely and the views from there are stunning. Our children (eleven and fourteen years old) enjoyed this resort! They kayaked, played beach soccer and volleyball, and snorkeled. The acrylic front pool was great, fun photo opportunity! The carousel out front is just stunning!! The suites are absolutely beautiful and spacious! I highly recommend Garza Blanca Cancun!!
Sherry N
From Tripadvisor
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"Hotel"

Cliff was so good the best hotel we ever went too I cant wait to come back this hotel is the best the service the food etc we will be back next year 100% come see cliff asap he is the best !!!!!! Best food so good I carbwait for more of this beach and pool side
C7577 H Ucharlesa
From Tripadvisor
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"Dao Birthday Celebration"

Cliff was amazing and made my birthday celebration at Dao so special. Monce (butler service), Martin at Hiroshi and Adolfo, room service were all amazing! Lesley, David and Antonio were also great poolside. Thank you for a great girls trip!!!
Karin B
From Tripadvisor
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"Dao at Garza Blanca"

Came for a work trip and this was one of the best restaurants I have been to. Great experience with Gus at Dao specifically. Food and presentation was amazing. Highly recommend for anyone looking to book at a resort. Thanks!
Jeff R
From Tripadvisor
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"Dao restaurant"

Food was absolutely amazing. Gustavo at Dao was the best waiter and the whole staff took care of us. Dao is easily the best restaurant at garza blanca!! Highly highly recommend!! Great to go at sunset because of the view.
Morganm L1774 Vl
From Tripadvisor
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"Best. Trip. Ever."

I had an amazing time visiting this resort. The food was delectable, the staff were extremely friendly, and the rooms were very homey.The family friendly environment was nice for my wife and I. We arent much for the party atmosphere and we felt like we were comfortable.My favorite restaurant was Dao. On the rooftop, the view was breathtaking. Our waiter, Gustavo, was the best. He remembered someone in our group and added some extra stuff just for making an effort to come up.Plan on coming back for our anniversary and booking Dao way in advance
B7247 E Erickyc
From Tripadvisor
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"DAO restaraunt"

Cliff at DAO was amazing. He was so sweet and helpful and thoughtful. And also very personable. He is amazing at his job and is fluent in so many languages. Very impressive guy. The food was amazing and came out quickly.
Amelia H
From Tripadvisor
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"Mike wheeler"

Boca Dosstk Best meal of the vacation great staff and a shout out to Guillermo our waiter great job!!!!meals were quick high quality and a wonderful atmosphere. Kids were very happy with the deserts!!!
G1153 L Wmichaelw
From Tripadvisor
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"Fun and amazing!"

I loved this hotel. To best describe is a delightful experience. From the excellent customer service to the gardens, the well maintained facilities cleanliness entertainment it's really an amazing experience. We had a fantastic time. Would love more latin music as we are in a Latin country. Other than that no other recommendations. Loved our room, food is delicious services are great!! Highly recommend it.
Yurcania T
From Tripadvisor
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"Above and beyond expectations!!"

We spent 5 nights at Garza Blanca and each day was better than the next! We also brought our kids ages 4, 4, and 6. From the moment we arrived, the staff was so friendly and rolled out the red carpet for us. The lobby is stunning, it felt fancy but in a comfortable way that didn't make me nervous to have our kids bouncing around. The rooms were immaculate, super clean and comfortable, and having a washer/dryer in our suite was the cherry on top. Our butler Javier felt like a friend, he would come out and see us at the pool, he pulled all kind of strings to get our dinner reservations made each night since we didn't have any before arriving. Cannot say enough good things about the kids club and the wonderful ladies that work in there. They were always so welcoming to our kids, always smiling, and even our last day in paradise the kids were begging to go to the kids club we couldn't believe it. One of the days, we arranged for kids to eat dinner with the kids club and they took them down to the dining hall and had balloons set up and a special table. And another day, they did a pirate scavenger hunt and did a pirate face painting on each of them and then took them all down to the beach and we watched from a far and they had several staff out there with them to make sure all kids were being watched. Lastly, I want to mention the pool staff which we spent 80% of our time with. If you can score chairs in Ariel's section then you've hit the jackpot!! He was a 10/10 amazing! He's really what made our stay so fantastic. Service, friendliness, attentiveness- would notice when our drinks were low, learned the drinks our kids liked. Mauricio was also super friendly and made sure we were always taken care of. Have to also mention the merry go round carousel that ran in the evenings. The sweetest little thing for our kids and us to enjoy. The two helpful things we learned.1. Make friends will pool concierge and they will set aside your pool chairs before it opens, or get up at 6:15am and get down there to put your stuff on chairs bc it fills up really early. 2. Make dinner reservations before you go. That's something we didn't know, and we had very limited times to choose from but Javier was still able to get us in which was amazing.
508staceyj
From Tripadvisor
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"Perfection!"

From the moment you arrive every detail is perfection. The facilities are immaculate and extremely clean, and the entire staff worked together to ensure our satisfaction. Each day we were asked multiple times we needed anything, and we thoroughly enjoyed a few special extras as we celebrated our 50th birthdays! Monse, our butler, was the BEST!
Kbachman7
From Tripadvisor
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"The best dinner"

Wonderful dinner! Best food and atmosphere. Fernando Y made it a wonderful evening. He was very attentive and helped with choosing food. So many choices on the menus everything was high quality and prepared perfectly.
Teresa B
From Tripadvisor
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"Love Garza Blanca Cancn!"

We just spent 6 days with family and friends at Garza Blanca Cancuuun. Overall it was a fabulous visit. The hotel is quite new, I think maybe just over a year, and its very clean and luxurious. The pools are beautiful and large, and even though the hotel was nearly full for a few of our days, the pools and beach never felt overly crowded. Note tho that getting good pool chairs is quite competitive!The beach is lovely and the seaweed wranglers worked very hard to clean up the beach - this time of year its common to get seaweed. Food - obviously a key feature at an all inclusive- was great everywhere with the exception of Blanca Blue; which was surprising as that used to be our favourite restaurant at Garza Blanca Puerto Vallarta. Anyway, the beach taco stand has some of the best tacos Ive ever had. The chicharron prensado (while not good for ones waistline) with the fresh corn tortillas and some black garlic salsa . . Our meals at Dao, Bocados, and Hiroshi were all excellent! We also ate next door at Villas de Palmar, at Zama, and had a wonderful meal there also. Lastly, the breakfast buffet was the best weve ever had.Our interconnected rooms were spacious and modern. One little nit pick, getting room snacks and espresso pods refilled was a bit tricky. The later, we ended up with only decaf pods by the end of the trip. Highly recommend the parasailing booked thru the beach activity center. From the air we saw large sea turtles swimming in the stunning turquoise waters. We also did a snorkeling trip over to Isla Mujeres and highly recommend that also. Lastly, muchas gracias! Santamaria and Octavio in the concierge / butler team for taking care of reservations, beach chairs, and any of the first world problems we encountered!For those considering Garza Blanca Cancuuun vs Puerto Vallarta they are both great places. The trade offs are all personal preference. If you want stunning ocean and mountain vistas (from rooms and restaurants) then go with Puerto Vallarta. PV also has the advantage of the city itself, which is so interesting to visit and with world class restaurants if you want a change of scene. Cancun is newer, the pools are better, you get the Caribbean blue waters - its a bit more of a party scene in the pool tho, PV is more tranquil IMO. PV has whales, Cancuuun has turtles. I mean you cant go wrong with either one!
Dt Rey
From Tripadvisor
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"Great food / loud music"

The rooms are spacious and beautiful. The food is amazing. The restaurant staff is amazing.The maids, turndown service, room care takers missed some steps every day. Sometimes they forgot to clean our room. I would give it 5 stars, but the pool music is obnoxious. They crank the dance club music at 9am and it is currently 11pm and I hear music blaring from a wedding.They should play softer music at the pool until 11am, then club music from 11-4 and then back to nice music. The music is so loud we cant talk by the pool. The pools are beautiful though. The work hard to keep the seaweed away too.
Stronglassen
From Tripadvisor
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"Beautiful resort"

Stunning resort. Service was amazing. Food was excellent - favorite was Blanca Blue, but Hiroshi and Dao were also excellent. We were a group of 15, and they accommodated our group easily (although we did make reservations far in advance)
Meander398678
From Tripadvisor
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"Great Resort & Spa"

The resort is amazing. We stayed here for 6 nights and loved it. Our front desk clerk was very professional, and he went above and beyond to make sure we had everything we needed!Food choices were great, with a very clean environment. The staff was very respectful, attentive, and fast. Thanks to everyone who made our stay very pleasant and comfortable!
Erikad K7501 Mg
From Tripadvisor
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"Amazing resort"

We had a fantastic stay. The staff was warm and friendly, the rooms spacious and accommodating, and the resort facilities fun and beautiful. Food was great. Make reservations ahead of time for the restaurants on site. Be sure to check out the japanese restaurant next store. We will be back. Highly recommend.
W8013 X Xmorganc
From Tripadvisor
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"Excellent experience with Fernando"

Fernando was excellent during our stay. Fernando helped us check in and was very very knowledgeable with the hotel. Fernando upgraded our room at no cost. Due to his customer service, we will definitely consider coming back!
Alexusssss
From Tripadvisor
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"Elite poll accommodations and dedicated staff."

Kevin and Carlos provided consistent outstanding service throughout the week at the Elite pool. Great staff. They were very friendly, greeting us by name while being professional . They answered many questions daily and worked to see that all our needs were being met.
Bubba6979
From Tripadvisor
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"Treated Like Royalty!"

My husband and I just returned from an 8-night stay at Villa Del Palmar Cancun. We had a wonderful time! Everyone was warm and welcoming and often greeted us by name. We did all-inclusive that included the restaurants at Garza Blanca. Our favorite meal was at Bocado's, the steakhouse at Garza Blanca. The breakfast buffet at Capricho's was wonderful! All-in-all, a fantastic vacation!
Gail R
From Tripadvisor
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"Breath taking!"

The Spa at Villa De Palmar is Perfect as always. The service is impeccable. . The facial mask was the best add on.Thank you Dorian for the best relaxing massage ever!My husband thanks Lulu as well. He actually fell asleep. Lol I definitely recommend the spa at Villa De Palmar.
Brujalicious1
From Tripadvisor
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"Great Stay at Villa del Palmar "

We visited Villa del Palmar Cancun on a promotional all inclusive deal. This hotel is considered in the new hotel zone, northeast of the city. The hotel is five star and is beautiful. Service in all venues from the pool to the upper end restaurants was wonderful. We never lacked for attention. We had a studio facing the ocean. It was certainly large enough for two people with a stocked refrigerator, microwave, sink and Nespresso machine. Housekeeping was excellent also. Poolside activities go all day long. They had some great music two of the days. Chairs poolside were claimed I think by 7 am so put your book down early. Only downside to me was that the water pressure is the shower was poor and that at night, the place closes up. There is little entertainment during the evening. Otherwise, great place, good food and drinks and wonderful service.
Michael N
From Tripadvisor
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"Activities instructors"

I am super-enjoying all the aqua aerobics instructors here at Villa del Palmar in Cancuuun. However Jesuuus is extraordinarily talented and inspiring, making me push happily harder. He is such a great dancer and yet very humble.Jesuuus led my daily complementary Mayan Ruins bike tour, 1.3 miles down the road. He was so very sensitive to the needs and the questions of each of the 6 of us. Though he needs to improve his English, he is working hard on that. Soon he will be one of the best guides available. (Meanwhile Google translator app might be helpful if you wish to ask deeper questions not addressed in the tour.) He is certainly kind and sensitive to the needs and wishes of the tour participants.
Suza B33
From Tripadvisor
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"Awesome experience"

Fernando did an awesome job in the front desk, along with all the staff people! We are happy we choose Villa del palmar! Highly recommend it.Everyone was so nice and helpful to us cant say enough on how good of a job they did!
Lino C
From Tripadvisor
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"Days In Paradise"

Our experience was wonderful the staff took care of us from the moment we walked through the door. Everyone in the resort is super kind and helpful. Our first day we went to Sama restaurant in the hotel. Marcos was our waiter and he was fast, kind and had us trying different specialties. Will definitely be coming back with family because it was a breath taking view and I know we will be well taken care of!
Odyssey42999173718
From Tripadvisor
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"A perfect 6 day retreat."

The service was excellent and the food was incredible at all the locations on the resort. We did have to schedule all of our reservations in advance because they did fill up, but every meal I had at the resort was awesome from room service to poolside. Our family of 5 posted up by our favorite pool and Wiliam was getting us drinks and food as if he was reading our minds. The staff was great. Rooms were clean. The kitchen had everything if you dont go with all inclusive option. The beach was small but big enough and a little weedy(normal for the season).Overall it was a wonderful place for our family. Perfect trip. Thank you.
U3572 O Iryanl
From Tripadvisor
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"Another wonderful visit to VDP Cancun"

Every stay at Villa del Palmar is perfect! Staff are awesome. A special shout out to Carlos at the Elite pool and especially Francisco Batun at Casona STK. Weve visited with him over 7 years and been lucky to have him as our waiter most of the time! He is a gem and makes every evening special!
Mjmviaje56
From Tripadvisor
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"VdP.Cancun"

Beautiful facility ... but it's really the customer-facing staff that make this place shine. Noe (pool/beach waiter) was incredibly friendly, funny, and attentive. Carlos & Kevin (pool concierges) learned our likes on the first day and then had us set up each following morning before we got out!
Tourist00168871251
From Tripadvisor
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"Wonderful Family Vacation"

We had a fantastic time at Villa Del Palmar. We went for a week in the beginning of February and used the all inclusive plan. I will say the only thing I did not love about the resort was having to sign a bill at the end of each service. There were also exorbitant amounts included on each bill, which made me extremely nervous. I even went early to check out just in case there were extra charges on our bill. I am pleased to report that there were no extra charges!!!The food at this resort is excellent. We usually go to the Grand at Moon Palace. The food was definitely superior at Villa Del Palmar. We had amazing meals at the Bite Bar, Davino's, Bocados at Garza and Zama at lunch. We had outstanding service from Enrique at Bite Bar, Juan Carlos Loria at Zama, Azucena and Ramos at the pool and Marcos and Jimmy at Bocados. We really enjoyed the size of this resort and the entertainment team did a fabulous job. The bike tour to the Mayan ruins is definitely worth doing. Overall, I would definitely return to this resort.
Pipcat1
From Tripadvisor
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"Amazing food and attentive staff"

We enjoyed Villa Del Palmar as much the second time as our first time in Nov 2022. The food is the best out of any all-inclusive we've ever been to. Awesome that guests can use the restaurants of the Garza Blanca next door (which is a newer, more modern, and more expensive hotel - VDP is better value in my opinion because it's still amazing even if it's a decade older).Special thanks to Carlos at breakfast that always had our preferred drinks right away without asking. Many thanks to Marcos and Carlos at Zama for our daily lunch. Martin at Hiroshi makes your dinner experience fun. And great experience with Aldo at the Gourmet Hall.There are so many great things to list for this hotel. Make sure to get the all inclusive package (you still have to sign every check, but won't be charged).
Alex354
From Tripadvisor
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"Amazing!! "

Ivan at the Zama at Villa del Palmar provided excellent service. His personality was fun and he kept us smiling all through dinner. He is very efficient and engaging. We would recommend the Zama to anyone who comes to stay at the Villa. Thank you, Ivan!!
Navigator60938889080
From Tripadvisor
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"Excellent resort!!"

The bed was so comfortable! I even took a couple naps which I never do! We had a one bedroom junior suite. It was large and absolutely gorgeous The entire resort was clean and had everything we needed. The restaurants were amazing.! Youll definitely need to make all your dinner reservations for your entire stay as soon as you arrive! There was even a Starbucks on site and a small store. Gilberto the bellboy was fantastic! Rafael the bartender in Legends was so fun!!
2johnsons
From Tripadvisor
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"27th anniversary of marriage"

Thank You Villas Del Palmar and Garza Blanca for your Excellent Customer Service Experience at all the Restaurants in your resorts .We will see you soon!!!Muchas Gracias por todo su Exelente servicio y hospedaje
Juanito2013cd
From Tripadvisor
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"OUR GRILLING CLASS WITH SUPER CHEF OSCAR AND OUR PERSONAL CHEF FANNY"

OUR GRILLING CLASS WAS AMAZING! OUR CHEF FANNY WAS PERFECT FOR OUR TABLE! GRACIAS FANNY! FANNY CONTINUED TO GUIDE US THROUGH THE PROCESS, ONLY HELPING WHEN WE NEEDED IT. THANK YOU FANNY! THIS HAD BEEN A GREAT EXPERIENCE, A HIGHLIGHT OF OUR VACATION!
Kelowna Friend
From Tripadvisor
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"DAO, just amazing!"

We had the most amazing dining experience at DAO! From the moment we walked in, we were stunned by the incredible service and beautiful view. Gustavo, our server, was very friendly, attentive, and professional. He gave great recommendations, and the food was so delicious. Thank you, Gus! This was hands down our favorite spot to dine in Cancun. Would recommend to all!
Navigator33603484400
From Tripadvisor
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"DAO Outstanding restaurant!"

DAO restaurant does chinese food right! Hats off to the chef. The decor, ambiance, food, & service. Be sure to ask for Cliff as your waiter. Very friendly and offered suggestions. Try the peking duck!!!
Kellerwilliamsm
From Tripadvisor
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"Out of the world experience! The ambient atmosphere is breathtaking. The birthday desert is of the charts!"

The ambience and the location of this restaurant on the rooftop is amazing. The dinner experience is definitely five star VIP service. If youre trying to choose a restaurant at Garza Blanca, I would say that this is definitely one of the best here at this luxurious resort.
Spmoney
From Tripadvisor
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"Best place to spend 2 weeks in January!!"

Every morning we started our day with Lena the yoga instructor who was super accommodating for newbies and long term practitioners. It was wonderful, either on the yoga deck with the beach behind you or inside if too windy or rainy. However, the weather was great if you are coming from western Pa in January. The pools were beautiful, and the lounge chairs at the rooftop adult only pool were so comfortable. How nice is it to listen to Garzas live music experience program while enjoying the sun. Isabel Rodriguez and Monica Nunez the saxophone player were incredible. Also a handsome singer keyboardist seemed to be constantly working to our delight. He sang while we had dinner at la Casona one of two steak restaurants on the property. The meals at la Casona as well as Davino , Hiroshi and Dao were impressive. Roger our server at Davino was exceptional making us a flaming dessert. His deep chocolate voice went perfectly with it! At the restaurants as well as everywhere on the property they strive to please. But nothing is more pleasing than the heated toilet/BEDET seat in every bathroom on the resort, both in your room or in the public washrooms which are kept immaculate. I believe the staff to guest ratio is 2 -1 so you are constantly seeing the smiling faces from housekeeping, (Victoria) gardening, bar tenders and yes, even Butlers (Candido) Each night you were left chocolates after Gabriel Moreno of the turn down crew spruced up you luxurious room, or should I say rooms as we were lucky enough to stay in a 2 Br with a fully equipped and separate kitchen and living area. Of course all rooms have an ocean view from your balcony so get up early to catch a beautiful sunrise!
63kimab
From Tripadvisor
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"Personal Attention"

The setting is gorgeous, the staff treat you as special people always ready to help! Food quality is excellent! Loved the Steak restaurant and dining experience at Dao. Our butler recommended checking out the rooftop bar and pool great place for adults no children.. At check in we were assigned a personal butler to help with our needs. Unexpectedly we needed assistance my husbands eyeglasses broke in half and our butler Omar spent the day problem solving until he found a temporary fix! He checked on us again and again during our stay. He was very caring above and beyond just doing his job!
Sharona S
From Tripadvisor
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"Book this resort now - you won't find anything better! "

Guys - if you are contemplating going to Garza Blanca, just book it! You will be thrilled you did! The service in this resort the best I've ever encountered anywhere in the world. When you arrive, pull up the driveway and see the grand entry, you are mesmerized - it is amazing!! You are immediately greeted with a cold towel when you get out of the car and then a glass of champagne!! The rooms are fantastic! We had a simple hotel room. The balcony has a hammock. There was a soaking tub in the room. The shower had a rain shower head and a built-in stool for sitting or easy shaving your legs. The toilets have a heated seat, a drying option and are self cleaning. The beds are very comfortable. We had an all-inclusive plan and it was definitely worth it. The food at all of the restaurants was very good. As a guest at Garza you can also go to the restaurants at the sister property next door. Unlike how it is at some AI resorts, at Garza you could eat at any restaurant on the AI plan. They have turndown service! Need more towels, bottles of water, chocolate - you got it! Make your dinner reservations before you arrive. We didn't, but we were able to walk in to any restaurant at prime time and get a table. The Spa.....you have to go to the spa. They have a hydrotherapy circuit that is really cool. I think this was the order: sauna, massage shower, steam room, cold plunge (felt great and it's only 3 seconds!), hot pool and then a massaging pool - it had a lounge chair that you sit in and get massaged by the jets and the foot massage by the jets was amazing!! Book something at the spa and do this after your service. Let's talk about the best part of this resort - the people who work here. They know how to provide top-notch service. At the breakfast buffet Maria and Jesus were the best team every morning. Sitting outside on the patio was a great way to start the morning. At the beach, Paloma and Luis never let a minute go without you having a drink in your hand. The beach butler, Paola was so helpful with getting our chairs set up every morning and helping to surprise my friend with a Happy Birthday celebration - she decorated the cabana and brought champagne and chocolate covered strawberries. Do not miss Dao! The service and food here are superb. We went 2 nights it was that good. Ivan, Gustavo and Ingrid made it an extraordinary experience both nights. One day we took the ferry over to Isla Mujeres. It's a 10 minute taxi ride from the hotel to the ferry. Buy your tickets from machines or from the ticket sellers right next to it at the ticket window. Get in line and wait for the next ferry. We sat up top - great view. When we got to the island we turned left out of the ferry terminal and found someone renting golf carts. We drove down to the beach and rented 2 chairs and an umbrella from a little beach bar called Las Hamacas. It was $25 USD and that included access to restrooms and showers. They have swings as chairs at the bar. We had some drinks and food and stayed for a few hours and then cruised around the island on the golf cart. We went all the way to the southern tip. Was a fun ride and cool to see more of the island. One last thing that is worth noting. Garza Blanca is so clean. It is new and modern and clean. There are always people working everywhere cleaning. It's just amazing and beautiful. Book it now!
Oleo Oleo
From Tripadvisor
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"DAO at Garza Blanca"

We visited Garza Blanca and had a wonderful time! It is our first trip to Cancun and I was very impressed with the quality of the property, staff, service, and English. We had our final meal at Dao, and Gustavo did an above and beyond job of serving us and the other tables. He even took the time to suggest a picture of us with the setting Sun! Very impressed.
J1739 U Xdavids
From Tripadvisor
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"King Family Vacation"

I want to first start off by saying that our family vacation to the Garza Blanca Resort and Spa located in Cancun, Mexico was very amazing due to all the staff who assisted us during our 8 day stay. Our butlers were Fernando and Angeles who were very professional, courteous, knowledgeable and passionate about their job. Fernando and Angeles checked in daily and provided service to my family above and beyond their responsibilities. My son turned 41 years old and Angeles made his birthday very special with sending him a cake to our room along with a balloon wishing him a happy birthday, along with other small gestures throughout the week. Angeles also did other thoughtful things for us as a family throughout the week that was kind. Angeles also scheduled all of our dinners for the week and spa appointments. Angeles also changed any of our appointments if needed. Angeles was so friendly and kind. Angeles was there everyday to ensure that our stay was comfortable and we felt very much at home. Angeles was very kind, competent and professional at her job. With the combination of both Fernando and Angeles they ensured that all of our needs were met on a daily basis and more. We will definitely request Angeles and Fernando as our butlers again upon return to your resort. Monse was also a friendly butler who was professional and we saw from time to time in the resort. We are owners here at the resort and are definitely happy to be. We own several time shares and this by far is our favorite one. We visited in November of 2022 and it was a great trip as well. The bellmen were also played an intricate role in our vacation. Jordan Poole was our bellman in November 2022 and our bellman in January 2023. Jordan is simply awesome. He went above and beyond his job responsibilities. He ordered us cabs, provided a cake and sign for my sons birthday, made great recommendations to restaurants outside of the resort and anything that was needed was provided. Jordan along with his other co-workers Daniel, Alfredo and another gentleman I cant recall his name sang happy birthday to my son. Jordan is a people person and knows how to satisfy the customer each and every time no matter what. Asazel, Escalante and Carlos were very knowledgeable, professional and friendly bellmen as well that helped us during our stay at Garza Blanca. All the bellmen stepped up to the task of satisfying my family everyday which we are truly thankful for. Our room cleaner was a woman by the name of Azalea who was friendly and did a great job of making sure our room was neat, fresh and clean daily. She also made special animals and decorations to our beds daily with chocolates. Also Felix the Room Service Manager. The staff at the various restaurants and breakfast Gourmet hall were excellent as well. Here are the following names that we would like to thank:Fernando, Johanna and Kenya breakfast at Gourmet Hall, Guillermo-Bocados restaurant Hector-Hiroshi restaurant , Cliff-Dao restaurant and Roger who worked at the Italian Restaurant located in Villa delPalmar resort. Lastly, Daniela and Isabel from guest and member services are truly amazing. Every check in and throughout our stay at Garza these two women have truly been remarkable as people and at their jobs. Both Daniela and Isabel continue to impress by through their consistent hard work and offering small gestures. We are thankful to have Daniela and Isabel each and every time as our representatives when checking into Garza blanca and hopefully get them each and every time we return. Luis and Aaron were our pool waiters each day and they were great as well with serving us along with friendly conversations. Another woman was a great help by the pool each day. I cant remember her name but she wore nice pink lipstick pretty individual inside and out. She provided exceptional service as well. In closing, The King family would like to thank every employee listed in this review and obviously there were other staff who were helpful around the resort but listed are the staff members that assisted us all week and we are very thankful for. We can call each and everyone of these employees friends and family as well. Until the next time but hope to return this year as we are always excited to visit your beautiful country Mexico.
Peterk D4595 Wh
From Tripadvisor
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"Great family getaway"

The hotel is excellent overall, especially for families with kids. The rooms are spacious, beautiful, and clean. There is a lot of space but the pool and the beach. The service is excellent throughout the resort. The food was great for the most part, excluding one experience at the La Casona STK. We ordered a medium rare porterhouse steak that was advertised as special, which was impossible to eat because it was so tough. The steakhouse at the Garza Blanca itself was great, as well as their other restaurants. We really enjoyed Dao, especially their Peking duck!Now to the two not-so-good things. First, part of the hotel is still under construction with a significant noise level, especially when by the pool and at the beach. Second, before our arrival, I called the 800 number listed on the hotels website to confirm my reservation and arrange for a transfer from and to the airport. The person on the phone was able to help me but then proceeded to arrange for the transfer via what I now understand is an unofficial transport company who asked for payment in cash, picked us up from the airport but never came back to pick us up from the hotel. The cash part was a red flag, but I figured there shouldn't be any issues since I called the hotel call center. It looks like some of the employees have a side hustle by working with unethical transfer companies. Do NOT use Jungle Roads for your transportation under any circumstances. Overall the hotel is excellent, and I would stay there again.
Eugene T
From Tripadvisor
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"BabyMoon in Cancun: Mostly relaxing with a dash of chaos"

My husband and I spent 5 nights at GB Cancun for our BabyMoonour last trip as a family of 2. As timeshare owners, we are accustomed to a high level of service starting from communications with the pre-arrival concierge all throughout check-out. This specific week in Jan seemed especially busy with a noticeable multi-family party occupying the majority of the common space (including blocking Blanca Blue for breakfast everyday) and the attention of the hotel. Nevertheless, the staff remained patient, professional, and eventually addressed unwanted behavior (ie: preteens crowding and ordering Shirley temples at the bar, parents allowing their young kids to treat the lobby like their living room, babies and adolescents at the adults-only roof-top pool). Yes, we saw this happen several days and nights in a row. Hard to fault the hotel, but it definitely could have been managed better for the sake of the other patrons in the common spaces. Theres excellent live music most evenings in the lobby, so it was unfortunate a small, inconsiderate group took away from the usual sophisticated and relaxed ambiance and turned it chaotic. Highlights: Miguel and Nazario (Lobby bar): the most efficient and charming tag team of bartenders. It was fun to watch them create magic behind the bar! The volume of successive, crafted drinks was not only impressive, but also the quality of their drinks (and my mocktails) remained consistent. They knew our usual orders by the end of the week! My husband was even treated to a one-of-a kind mezcal drink with homemade bitters, smoked with a wine decanter. Benjamin and Julian (Rooftop Bar): attentive and friendliest guys around who seem to personalize the experience for every guest. We especially loved making conversation with them and made sure to sit in their sections each afternoon. They would check-in every 30 minutes or so, which was the perfect cadence to keep us well-fed and hydrated. I appreciated the special attention made to accommodate my food and drink restrictions. Other notable wait staff to request, if possible: Gustavo at Dao and Edwin at HiroshiPersonable and observant with profound knowledge of the menu and excellent multi-tasking. Food at both restaurants were fresh and flavorful, with the service as the cherry on top! Cons: - We didnt meet our butler until well into our 2nd day because we arrived on her days off. Better planning (re: assignments and coverage) by the management could have easily fixed this. - No flexibility in requesting a late check-out. It was firm at 12 noon. We were told we could avail ourselves to the Hospitality Room until our scheduled airport transfer arrived past 2 pm. It was simply the business center/game room adjacent to the Wellness Center on the 2nd floor. Not entirely disappointing, but it was not a private space we could shower in and freshen up as was mentioned. Note: Our AI meal plan was scheduled to end with lunch on our check-out day, but a noon check-out time leaves little room to enjoy a final meal at one of the restaurants. Fortunately, Benjamin at the roof-top bar took care of me and made sure me and Baby had food on the way to the airport! This is over and beyond hospitality. - Noise tends to travel through the room walls. I could hear my neighbors in the suite next door washing dishes at 5:00 am in the morning.Overall, we felt pampered and rejuvenated from this stay. We used many of the available amenities (including Spa Imagine, AM yoga classes, the gym, the on-site photographer for our maternity shoot on the beach/carousel). There are some areas where service can be tightened and refined, but I tend to overlook this because of the warmest smiles and attitudes by the staff.
Toldelei
From Tripadvisor
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"Dining at Dao"

At Dao, Our server Gustavo was very attentive and knowledgeable about the menu. He made several great recommendations that my husband and I tried. We loved everything!! The service was great. Our drinks were always full and the food came out quickly. Everything tasted great. We had a wonderful time and would highly recommend Dao to anyone visiting!! A major plus if Gustavo is your server!
Samantha P
From Tripadvisor
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"Dinner"

Tonight was our second dinner at Dao and it was terrific once again. We had variety of courses all recommended by our superb waiter, Pedro. We are beyond satisfied and highly recommend. All the restaurants at Garza Blanca have been great but Dao is our favorite.
William E Eye
From Tripadvisor
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"Fabulous"

Service was beyond great! All staff were polite courteous and respectful! Excellent quality food! Definitely recommend, we enjoyed the sunset and atmosphere. The Summer in the East was amazing!!!Its a must to experience!
W9630 Y Mmarieb
From Tripadvisor
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"Great service"

Food was great and service was excellent! Luiz and Marcos were very kind and prompt! My daughter turned 13 and the birthday celebration was super fun! They made her feel really special and as embarrassed as any teenager would be :).
Lindsey C
From Tripadvisor
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"Amazing dining experience at Dao"

Best dining experience weve ever had at Dao on the rooftop at Garza Blanca. Fantastic food and amazing service from Gustavo! Everything from the appetizers, main course and the incredible dessert experience were amazing. Highly recommend!
Goeglein78
From Tripadvisor
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"Amazing"

It was amazing. Love the experience with Isaac and Leyne. It was amazing. My boyfriend was in pain and now he feels phenomenal. Will definitely recommend for those looking to have a relaxing day. From start to finish everything was great.
Maria A
From Tripadvisor
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"Amazing stay"

If you are looking to be pampered and treated like royalty look no further. This resort is perfection. From the moment you check in, shout out to Isabella, to the moment you check out your treated like a valued guest. Our room was perfect and so clean. I'm a huge fan of "the turn down" after a day in the sun. Our house keeping staff did such a great job keeping our room cleaned and welcoming. Our butlers, Enrique and Luis were so attentive to our every need. One day after visiting the spa which was amazing, we commented to each other that a little snack would be nice. We opened our door and found a cheese platter and bottle of wine with a note. From Enrique, your butler! What!! We were so spoiled. We have been coming to Garza Blanca since 2014 and are never disappointed. God willing we will be back next year. It's home.
Boo320
From Tripadvisor
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"Amazing!"

Carpaccio by Fabián Aceves at Davino was the best thing my taste buds have ever experienced. He was very welcoming and made it the best time for my family and me! Service was also amazing at all of the restaurants. Will definitely be back soon!
Becky O
From Tripadvisor
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"Dinner"

Great service from Geraldo. Appetizers, entrees, carpaccio at the table from Chef Davino was delicious. All the way to dessert I highly Recommended! Great Italian food with family friendly atmosphere.
Danielc I235 Dm
From Tripadvisor
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"Great Customer Service"

Our family had a fantastic time at the resort. Our experience was largely impacted by the staff like Candelario. He was our server on the beach for the first lag of our trip and ended up serving us at the pool towards the end of our trip. He was incredibly personable and went above and beyond to make our experience better. A simple smile and wave goes a long way :)
Katie B
From Tripadvisor
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"Villa Del Palmer, Cancn"

Great vacation at Villa del Palmer, Cancun. The resort is clean and beautiful. Seemed like a brand new resort. The food at the many restaurants is extremely tasty! The menu prices are a bit on the pricey side. But you get what you pay for. Good stuff here. Id recommend getting the all inclusive plan. Youll be money ahead, especially if you drink. The resort is rather remote so unless you want to take taxis everywhere, back and forth the all inclusive is the way to go. Everything at the resort was in good working orders. The pools seemed quite chilly but folks were still in them. The Customer Service is above average! Employees, waiters, staff, etc. are friendly and eager to help regardless of area or function. Juan and Carlos at the front deck were amazing at helping us with a small issue, which was taken care of instantaneously and professionally. Enjoyed interacting with the Bellman! They are the face of the resort and represent well. We did partake in massages at The Spa. The Spa Staff if wonderful! Kate was my masseuse and gave an amazing and relaxing 80-minute massage! Jesus and Patricia were very friendly and professional. We do wish there were some outside local eateries and shopping close by. There is a nice gas station and a couple of pharmacies within walking distance. But lacking in local Mexican shops and restaurants. With that said Wed stay here again.
Philand Sherri
From Tripadvisor
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"Best resort"

They are great Amazing service ,good food,amazing view,the all resort just i love it,if you have a chanse come overThe beach front the hotel just beautiful,maybe just the the bathroom I dont likedThey are soo small,the little bar its so poor
Jt S
From Tripadvisor
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"Best Anniversary Ever"

The service here is muy excellente. To name a few Marcos, Ariel, Noe, and so many more! We felt they cared about the customer experience and went above and beyond to make us feel special. We mentioned it was out anniversary and they brought out a dessert and some times a drink. 5 stars. Thank you!!
Megan G
From Tripadvisor
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"Amazing and Zarma Restaurant Guacamole Lessons YUM!"

We had an amazing time start to finish. The place is spotless and has a very relaxing vibe. You need for nothing at this resort it has it all. ALL the staff are so friendly, kind and genuine and they make this place what is is. We ate everywhere and the food was consistently great. We had an excellent time at Zarma Resturant where Marcus and co went above and beyond engaging with our teens and teaching them to make the best Mexican Guacamole . Thanks so much Jo and Rhys NZ
Jo Jo Mellor
From Tripadvisor
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"Excellent choice!"

The food was amazing and the service was great! The chef entertained the kids while he prepared food and then brought us samples. We went with our friends, so we had 4 adults and 6 kids. The kids all loved their food too! Highly recommend!
Stacy G
From Tripadvisor
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"A great destination for members and guests alike"

My husband and I are members at Villa del Palmar. We are on our last day of an 11 day stay. We were welcomed in our room with an Welcome Home sign drawn on our table with wine and a fruit bowl. Overall an amazing time (as usual). Our highlights all the servers take customer service very seriously . They are all amazing. We loved Angels service poolside. He made us feel very special. Juan Carlos did a great job of making us happy at Zama and making us fresh Pico and guac at our table. Hiroshi was a highlight. Karina seemed to be everywhere and remember our names and room number always. Very pleasant. . The food and service were outstanding. Our room maid paid great attention to detailand I could go on and on and on. Villa del Palmar has always lived up to our high expectations but seems to have even improved the last few years.
Svmyhre
From Tripadvisor
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"Great for families with kids!"

We wanted a family friendly resort for us and our two kids (ages 5 & 9), and this resort did not disappoint!First off, theres lots of fun for the adults such as multiple bars around the resort (including a few with swings), an adult-only pool, great cuisine and cocktails, and a kids club where theyll take care of your children for free. Kids Activities: Our kids also loved going to kids club so that was a win for everyone! They had arts and crafts, face painting, movies, video games, and toys. Our kids had a great time climbing around the inflatable obstacle course next to the beach. We spent most of the time in the main pool and kids pool, and the water in these was heated to a perfectly comfortable temperature.Staff: All the employees were friendly and attentive. We found one of the workers on the beach, Carlos, to be especially helpful; we had a great conversation about the history of Isla de Mujeres.Food: We decided not to go with the all inclusive plan, and I think we ended up saving money this way even though we ate well and drank lots of cocktails. The food and cocktails at all the hotel restaurants and bars were delicious. Dishes ranged from $10-$20. Each restaurant has the typical kid meals (hamburgers, chicken strips, buttered pasta). We thought the breakfast buffet was not worth the price ($20-30/person), since you can get a nice breakfast at the Starbucks/deli for less than $10/person.The Starbucks and deli in the market is perfect for when you want a quick, inexpensive meal. There is a mini-mart at the gas station across the street that has alcohol for much cheaper prices. Room: We stayed in a deluxe garden view room with two beds, which was clean and spacious with sufficient space for a family of 4. The beds were comfortable, and the patio had a nice view of a pool. The rooms came equipped with a kitchenette that had a mini-fridge, microwave, sink, and dinnerware. The hotel itself is well cared for, with lush plants outdoors, clean soft white sand on the beach, and clean pools and beach.Location: This resort is about 25 minutes away from the main hotel zone. There is nothing nearby other than its sister hotel, Garza Blanca, and a gas station/minimart.There were only a couple of cons:1. The pool with the bridge was cold, so we didnt spend much time there.2. I wish they offered more Mexican food at the restaurants. It seem like most options were American items. I left craving tacos :(Overall, this is a great resort for families!
Travelnwithkidz
From Tripadvisor
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"Great family vacation! My stay was too short!"

The stay was amazing. The place was very comfortable. Employee interactions were great! We had a butler, Otikio, and he did a great job following up with us, every step of the way. We stayed in a the 2 bedroom ocean front and 2 bedroom ocean view rooms. The housekeepers did a great job keeping our room tidy, despite our little one creating a mess every evening. Room service food was delicious. Most restaurants were pretty on point. too. I love how they allow for us to go back and forth between their newer resort Garza Blanca and Villa Del Palmar. Two totally different vibes, two totally different buildings and pools, but wonderful that they don't separate the two when it comes to their customers.Just to be completely honest, not everything was perfect, but I went with a group of 6 adults, 2 children and 1 infant, I know we were a demanding group. All the restaurants tried their best to accommodate us, so no real qualms there. Augustine was very patient with me at checkout and really took his time for me. The guys who took care of us at the poolside and beach were fantastic, as well. I don't remember their names, but they should all get some brownie points for taking care of our huge group so well.They made my stay easy and painless. Will definitely come back.
Robert K
From Tripadvisor
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"Zama Restaurant at Villa del Palmar "

Zama had excellent food and service. They were excited to serve us. They had urgency to take care of us. It was a pleasant experience to be served by Luis and Daniel. The manager was also very involved in assuring that we were taken care of.
Edna M
From Tripadvisor
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"El Meco tour"

Really enjoyed this tour! A quick easy bike ride to the site from our hotel and had a nice private walk around while learning some history.Would definitely recommend this tour! Our guide, Gussel, was lovely.
Ll Odyssey417444
From Tripadvisor
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"All inclusive is the way to go! "

We were here for our honeymoon. Unfortunately I needed a wheelchair but all the staff were incredibly helpful and kind. They treated us like royalty. Great food at all restaurants and room service. Get all-inclusive... its very worth it. They stock ur fridge and coffee and chips and candy and beer...Custom REAL drinks... no premixes. Beach cabanas with food and drink service. Very very clean and well maintained. Rooms were spacious and clean! Hot tub.. hammocks .. comfy bed. Only criticism i could give is the concierge... it felt kinda salesy and time shar-ish. And our excursion to xitcha itza (not hotel associated but sold by the concierge) was awful. That was the only thing that wasn't wonderful.
Freebird727
From Tripadvisor
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"An absolutely wonderful time, highly recommend for any type of vacation."

I truly cant say enough good things about Villa del Palmar Cancuuun. Whether youre bringing your family, your significant other, or a group of friends, its a wonderful place to stay. The staff is extremely accommodating and friendly, and there is something for everyone. The pool area offers adults the ability to lay out and relax, go for a swim, eat, drink, exercise, etc. and it offers numerous activities and play areas for children. Our server at the pool, Angel, was pleasant each time we saw him and always made sure we had drinks and were enjoying ourselves. The pool area workers also make sure everyone gets a seat. A man named Moises was a great help to us. The food available on site and next door at Garza Blanca was also spectacular. The breakfast buffet offers a wide range of morning cuisine, including an omelette station (with fresh eggs and veggies), smoothies, and some of the best orange juice Ive ever had. The servers are always hustling around there, as its very busy all morning, but they were always willing to get what you needed. One gentleman, Oswaldo, wasnt even assigned our table and still offered to refill drinks when we needed. The restaurants we also enjoyed included Hiroshi (Japanese), Davino (Italian, which we had the pleasure of being served by Antonio, who was delightful) and Zamá (Mexican, where our server Jose was also fantastic and recommended a delicious octopus dish). We also got a luxurious couples massage at the spa, which included facials, a steam room, dips in multiple hot and cold tubs, and concluded with a complimentary bottle of champagne. The suite we stayed in was spacious and very comfortable. The multiple bathrooms, showers, sinks and full kitchen make it hard for one to even want to leave the room, not to mention the balcony with a hammock. Even the ride from the airport was nice. Our shuttle driver Javier gave us a scenic tour of the area on the way to the resort. All in all, it was an unforgettable trip and we cant wait to come back!
H9099 G Djons
From Tripadvisor
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"Amazing Trip!!"

We had the best time here!! The rooms, service, and staff were all top notch. Angel was our waiter by the pool, and he was so incredible. Super attentive, friendly, and wonderful! We made sure to sit in his section every day because of how great he was :) we cant wait to come back for him! Moises by the pool also helped us set up our spot. We cant thank him enough! On our second day, my boyfriend and I got couples massages. Fernando helped us set them up, and got us a discount! Andrea and Adrian were incredible. For breakfast, Oswaldo was our waiter at Caprachos and he was super attentive. He got us everything we needed and made sure we were good! We went to Davinos for our first dinner, and the food was great. Antonio was our waiter, and he was excellent as well! So helpful and gave us incredible dinner recommendations. We had a fantastic meal all thanks to him. Another notable dinner was Zama. This is the Mexican restaurant at the resort. Jose was our waiter, and he was terrific! He gave us great recommendations as well. We will DEFINITELY be back. Thank you to all the staff for such a memorable trip :)
Carlimelissa301
From Tripadvisor
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"Fantastic stay"

I have never stayed at a resort before and decided to treat myself whilst on vacation. I have been missing out!! The accommodations are amazing as are the amenities available. There are 5 different pools, several different restaurants, a spa, gym, hot tubs, kayaks, etc. The beach is fantastic and the water perfect.I personally didn't go for the all-inclusive option because it wouldn't have been worth it for me. I don't consume alcohol and tend to just snack throughout the day while on vacation. However, if you do enjoy alcoholic beverages and eat 3 squares a day, then you should definitely look into the all-inclusive option.Staff, no matter their position, were always friendly, helpful, and professions. The gentleman operating the activities booth on the beach where you get the kayaks or paddleboards were fun and very accommodating.The O-N-L-Y issue I had was the lack of soundproofing between adjoining rooms. My last 2 nights were spent trying to drown out my neighbors, their loud children (running wild after 10 pm), and their tendency to slam doors.I would go back there in a heartbeat because it was such an amazing and relaxing experience.
Yeti1988
From Tripadvisor
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"This place exceeds expectations and Dining experience"

Dined at Zama for husband birthday - Jose Aragon and Domingo Magana were absolutely amazing! Food excellent-atmosphere and vibe perfect! The dining experience was like no other I have ever had on a vacation.
Tamiw799
From Tripadvisor
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"Ivan from Dao"

Ivan from Dao was amazing, impeccable service and he was so pleasant. Very knowledgeable of the menu and very skilled with the dessert. They handled our 12 person party with ease! Excited to go back to Dao.
Meg M
From Tripadvisor
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"Benjamin at the Garza Blanca Rooftop 5*s"

I had an amazing time on the rooftop with the server Benjamin. If you are at this resort I cant recommend Benjamin enough. He is classy, fun, hard working and extremely personable. If I could hire someone to work at my company it would Mr. Benjamin. The perfect employee.
Charlie W
From Tripadvisor
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"Superb"

Enjoyed eating at Dao on two occasions where Gustavo and Pedro were the best waiters in the world. Terrific attention to detail.I also enjoyed Blanca Blue restaurant where Eduardo was our waiter, and pool butlers Freddy and Leonardo at the pool were terrific.I highly recommend checking out the pools, restaurants, and market at the neighboring properties.
John P
From Tripadvisor
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"Best Experience!"

Highly recommend this luxury hotel for anyone visiting Cancun. The staff is very welcoming and friendly, they keep the entire hotel immaculate. Every restaurant has amazing food quality and service. Would recommend Dao restaurant must eat! The rooftop pool is very quiet and peaceful. Cecilio, Erick and Lesli at the rooftop bar made our experience even better. Cecilio and Erick are mixologist and kept surprising us with impressive and delicious drinks. Lesli was the best bartender who made us feel like home. Big thank you to Gabriel the hotel manager who made sure our dinner reservations every night were booked. We had a private chef dinner at Blanca Blue that was outstanding!! Gabriel met us at every dinner to say hello and made sure our experience was nothing but the best. Thank you to Carlos, Miguel, Kevin and Benji at the Villa del Palmar hotel for being so welcoming and attentive. Hotel is a must stay! The views doesnt do it justice! From the Torres Family
Wendy T
From Tripadvisor
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"Alex at the beach was the best!"

Such a good experience with Alex as our server by the beach! He is so kind and helpful! Great attitude! You must request him! He is so sweet and made sure we were happy with our time there. Great energy!
Karinag343
From Tripadvisor
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"Amazing Resort - Cant wait to go back!"

We celebrated our 20 year anniversary at Garza Blanca-Cancun and it was amazing! Everything was luxurious. Our butlers, Enrique and Luis, made our stay stress free and they took care of all of our needs. Our butlers checked on us daily and assisted us with any services that we requested. This resort is beautiful! The pools were not over crowded and there was plenty of space around all the pools. The food was delicious. We cant wait to go back!
Mrs Hansbrough
From Tripadvisor
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"Fantastic vacation"

The service and food really are amazing. Ive never been anywhere were service and friendly beat this place. We didnt have a bad meal the entire week. Thank you PISO for being such a great butler. You really paid great attention right down to checking on flights for us. Also a big thank you to RAUL down by the pool and NOE for great room service. You guys really went above and beyond to make our stay such a memorable experience. My only con for the hotel is lack of anywhere to go at night besides lobby bar and to many kids in all the hot tubs using it as a pool. They should keep at least one for adults only.
Rps2019
From Tripadvisor
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"Christmas at Garza Blanca"

We traveled to Cancun over Christmas and had a wonderful time at the Garza Blanca resort. We were traveling with a mix of 2 adults and 5 children. I wanted to list some of the great things about Garza Blanca, a few points for improvement and some tips.Pros:1. Resort is absolutely beautiful. It is relatively compact with the rooms surrounding a courtyard of pools, including two infinity pools and hot tubs. We loved swinging on the hammocks that are placed over the pools. There is construction on the one side of the hotel, but we were not affected and barely noticed it. The roof (adults only) is stunning with an infinity pool and views of the beach and sea.2. It is brand new and the rooms are luxurious and spacious. We had a 1 bedroom with a junior suite attached. We had booked two junior suites, and the hotel graciously allowed us to upgrade so that our rooms would be adjoining. The one bedroom had a full kitchen with a washer and dryer, and a balcony with a table and chairs and a hammock. 3. The food was really good. To be frank, I had low expectations of an all inclusive, but the restaurants all exceeded expectations. Dao was probably my favorite, but the quality of the food in all the restaurants was awesome. Try the habanero sauce at Gourmet Hall for breakfast if you like spicy stuff. Also try the jalapeno poppers and table side guacamole at Blanca Blue, the table side Caesar at Bocados. Every morning we ordered coffee to the room with a bread basket and some fruit. The food arrived promptly and was excellent every time. 4. The service was really phenomenal. Our butlers (Ana and Daniel) helped us arrange a birthday party for my daughter, going so far as to help decorate the room and arranging a small cake. Leo, Paola, Santiago and Jesus at the pool were key, arranging our towels, and kept us fed and happy. Victor at the lobby bar made a great tasting drink. When we had too many dishes housekeeping sent up someone to hand wash the dishes. We were really amazed at the service.5. We didn't use it much, but the kids club was nice and well furnished. Lots of activities for the kids and some babysitting available after hours if necessary (we didn't try that). 6. Definitely try the spa, our wives had a great massage and hydrotherapy. Cons:1. The beach is just not that great. We knew this going in, but it suffers from the seaweed problem and it is also fairly small. You can try going to the island off Cancun, but the ferry is expensive for a large group. 2. We had a hard time with the drinks. I drink JW black label and I know how I feel after a double. We had many drinks and could not catch much of a buzz. I don't know if we were sweating it out or what, but it was mildly disappointing. 3. The resort is far away and expensive to leave from. Activities nearby are few and far between. For a reputable van to the hotel zone is around $90. We played a round of golf at Playa Mujeres which is 10 minutes away. You can have clubs delivered to the hotel for $45 and the round was $170/person. Definitely vacation prices but we had a great time playing. 4. Tipping- I am not sure this is a con. The resort says that tips are included but tipping is expected by the staff - if not explicitly. What I did was bring a bunch of $1, $5, $10. The staff work hard and we were getting exceptional service and I didn't begrudge anyone. Please budget for the butlers and especially the housekeepers. I would recommend that the hotel break out a line item for tips in the bill like cruise ships do so that it can be shared. It would take away some of the awkwardness of the practice. Tips:1. Get the one bedroom2. Buy your own booze.3. Don't take the timeshare deals, they are somewhat underwhelming. We were not sold aggressively BTW.4. Talk to the staff, they are really friendly. 5. Try to order everything at the restaurants, the portions are relatively small.6. Eat before you go the airport. The prices at the airport for food and drink are ABSURD.Overall, we would definitely come back again. Thank you to the hotel for providing a wonderful experience.
Vivek C
From Tripadvisor
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"Dao"

Gustavo was the best server! Food was phenomenal, definitely recommend sharing, They have a wide variety of food, including gluten free options. They never let my wine glass get below half empty and they were ready with all of the recommendations.
Alexnicoleporter
From Tripadvisor
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"Dao is great!"

Amazing service from Gustavo. He helped us pick the best appetizers for our large family or 25+. He was knowledgeable and extremely accommodating! Very dim sum or appetizer was better than the last. Will be returning it back at Garza Blanca. Thank you!
W3225 F Cmaggiec
From Tripadvisor
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"Very great food and service"

Enrique was a super sever, the shrimp tempura and lamb were fantastic. All good go for it. The vino was great. We would go back. The reservation was on time no waiting, atmosphere was great. Okaythis want more than 200 characters so here go I am done.
Jet67859386291
From Tripadvisor
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"Wonderful family vacation spot!"

Its was amazing how hard all the staff work here along with the amazing food. Our stay over Christmas for 7 nights started out rocky with the dinner reservations but everyone worked to help it all work out. Special recognition for Leonardo and Pauloa at the pool. They went above and beyond! All the service at the spa and food servers at the pool and performers for music! Thank you for an amazing stay and we will definitely be back!
Jeannie W
From Tripadvisor
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"Best resort!"

From the moment we pulled into the resort we were treated like royalty. Carlos the bell boy was AWESOME! We become friends with him instantly. Carlos went out of his way every day he was there to come to check on us, Even though he was a bell boy! Every single staff member was extremely nice, all of them greeted us with smiles no matter the time of day or night. The butlers Josue and Andres were amazing!! The housekeeper Juana was top-notch. The turndown service was my absolute favorite!!! Our suite had a pool and the server Santiago was the best!!! He came to find us every day we were there. 2-3 days of those days he waited on us the entire day no matter how busy he was. Not to mention there is a sister resort next door and that place is also just as great!! We were next door to the faerie that took us to the island of Isla Mujeres. Such a cool place to spend the day. I would recommend the Garza Blanca to anyone looking to be treated like royalty! Extra props to he bell boy Carlos! He was seriously the best!! We will go back just to see him!!! Andres and Josue were also so kind and helpful!
Katalina Finley
From Tripadvisor
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"Most wonderful dinner at Hiroshi!"

We had a fabulous meal at Hiroshi at Garza Blanca!! We were a group of 11 vegans and they prepared a truly magnificent multi course meal for us! It was one of the best Japanese restaurants we have ever eaten at anywhere! Hector was an incredible waiter, the chef did a fabulous job creating beautiful delicious dishes, and many thanks to Amr for organizing vegan meals for us throughout the week at all the Villa Del Palmar and Garza Blanca restaurants! I cannot say enough great things about these resorts and all the people who worked so hard to make our stay special and memorable! I will leave additional reviews for the resort, for Amr, and for some of the other restaurants in the coming days. In the meantime just wanted to post this and give a big thank you to Hector and the Hiroshi chef and staff!
Iris Z Fam
From Tripadvisor
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"Not just a cut above the rest, a HUGE CUT above the rest"

As we drove to the gate all our mouths, even the drivers, just dropped open because there was a carrousel on the front lawn of Garza Blanca all lit up because of course we are getting in at around 10 PM and it was just the most beautiful thing Ive seen. The guard at the gate just waited until we all could compose ourselves and took our eyes away from the beautifully exquisitely kept property to give him one minute of our time. Hes prolly used to that first impression pause, so he stood and waited until the stunning effect wore off. But you know it was just really mind capturing, and that was the beginning. Welcome to Garza Blanca. Just an amazing display of lights and glamour at first sight on this sprawling property.
Keisa S
From Tripadvisor
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"Remarkable experience"

Guellero was an excellent server. He tended to every need and made our experience remarkable. The steak was excellent and atmosphere was great. We truly enjoyed our dinning experience at Bocado. We will be back because the hospitality and care for us was too notch. Thank you
James N
From Tripadvisor
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"The best description in a few words would be. Awesome experience! I would highly recommend this Resort to everyone!"

We enjoyed our stay tremendously! The place was beautiful, the restaurants were fabulous and the staff were very friendly and gracious. Also our butlers Fernando and Leonardo were attentive to all our needs and highly informative and professional!
F3992 S Cshawnb
From Tripadvisor
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"Villa Del Calmar Cancun"

Super great service and food! Totally worth it. Workers are very friendly and polite. Awesome experience. The all inclusive plan is super worth it. The beach is not crowded at all, and it has many beds and chair to sit in.
Ronniasz
From Tripadvisor
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"Exceptional Service, in Paradise"

Villa del Palmar has officially become our second home. We just visited for our third time and we will continue to come back as often as we can! The amenities (rooms, spa, gym, pools, beach access, etc.) are all very nice, clean, safe, and well maintained. The food and drinks are delicious (we do all-inclusive, and for us it is worth it). But what really makes Villa del Palmar stand out to us is the level of service and care their staff shows. Weve been treated SO well every time we have been there; just to name a few very special people by name, Wilbert, Wiliam, Chef David, and Moises all took excellent care of us and made our time at the resort absolutely exceptional. We were there to celebrate our third anniversary and they pulled out all of the stops to make sure we enjoyed are special day. We really cant recommend the resort enough!!! If you go, find Wilbert, Wiliam, or Moises and be kind to them, they will hook you up!!!
Excursion27349503450
From Tripadvisor
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"Lobby Bar"

Best bar of the whole resort! The best time ever!!!! Bladimir and Tonatiuh are great bartenders and you better get your tequila from them!!! Check out Mexican Batmans skills and all the jokes you can handle! Truly the best time!
B Myree
From Tripadvisor
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"Extraordinary Housekeeping staff "

We experienced spectacular services from house keeping. Noe and Rosario they were very kind and professional especially the house manager Felix who went out of his way to make such my husbands birthday was special, he catered to our every need. We will definitely visit again and look forward to seeing them on our next visit. We greatly appreciated all the efforts that were made. Extraordinary guys you rock!!
H8340 N Nkarens
From Tripadvisor
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"Great resort"

This resort is great. Very clean and friendly staff. At check-in Mario was wonderful and even got us in earlier than check in, with a free room upgrade! Carlos and Miguel at the swing bar made the best drinks, itd be hard to pick a favorite! Nice chill location, not a ton of night life, which was fine for us who go to bed at 10pm. Would stay at again.
Becca W
From Tripadvisor
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"Great place to stay!!!"

Place is very beautiful and relaxing. Away from the hotel strip in a nice secluded area. Very quiet. Great experience for the family. The place has everything to where you dont need to leave the resort at all unless you want to go do tours.
Gilberto C
From Tripadvisor
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"You will love Villa del Palmar!"

Villa del Palmar has everything that you could want when youre on vacation. I recommend this wonderful place because of the first class service that I have received from the time I arrived to the time of departure. Its great for families, couples and even a solo vacation to rest and relax. I recommend the all inclusive food program. It covers just about everything. Id like the room service for breakfast in the morning. Zamas for lunch, which reminds me of a Mayan temple and La Casons, a steak and wine dinner restaurant. The all inclusive also includes cocktails and different beers. You can arrange to have a romantic dinner delivered to your room or on the beach. The property is immaculate and well maintained. The swimming pools are crystal clear. Plenty of pool towels are provided. All of the staff from The Concierge desk to the front desk to housekeeping take great pride in their work and they do it with authentic kindness and beautiful smiles!I want to give special recognition to Julissa,my personal concierge and Carla who was so helpful and kind throughout my visit. Ruben, my waiter at Zamas, great service and very delicious food. Adrian, my masseuse at the Village Spa, one of the most fantastic massages that Ive ever received. Rosa, so kind and such a such a beautiful smile and Edwardo, who took very good care of me, made sure that I was hydrated and Jesus scheduling and setting up everything for me at the front desk.I can see that the Tafer Group take very good care of their employees. It really shows! Frederick Wallace
769fredericw
From Tripadvisor
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"Activities with Natalia, Jimena, Giselle and Jesus"

one of the best vacations ever. The activity crew made the experience even better. We played volleyball everyday, the aqua Zumba, the kayak toggle war and water polo was so much fun. They put so much effort to make it enjoyable for everyone not matter your age. We will missed you Natalia, Jimena, Giselle and Jesus.But lets not forget the awesome lifeguard they have David.
Aidao225
From Tripadvisor
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"Classic perfect pedicure at Villa del Palmar Cancun"

Lulu did a wonderful job with my super relaxing pedicure, excellent leg massage and very attentive care all around! The spa facilities are wonderful as well, beautiful surroundings perfect temperature and relaxing music. Thank you
188hgm
From Tripadvisor
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"VIP romantic dinner"

Gabriel was our waiter, he gives amazing customer service, give him a raise and a promotion! We love him! The general manager Manuel is also great, his restaurant Savinos is delicious, the VIP romantic dinner on the beach was incredible, such a beautiful experience! Chef Benito prepared everything especially for us and it was phenomenal, I would highly recommend!
Jet812557
From Tripadvisor
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"Excellent check in, excellent pools and hot tubs, private be g"

This hotel is amazing and underrated from the website pictures. Mario (check in) was fantastic and realized it was my birthday and found me a great upgrade I was eligible for. The beach appears to be private and adjacent to the property is the ferry to Isla Mujeres the suites are spacious and modern.
Sarahmariecollins
From Tripadvisor
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"Girls trip"

I love the hotel very clean, everyone is helpful and friendly Also, i love Carlos from the aquatic department who helped us with the water sports amazing guy. He was a nice guy and so friendly, every in Mexico is awesome
Compass357953
From Tripadvisor
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"KAYAK BY THE HOTEL"

Alex, Yair, Carlos and Jorge at the Kayak booth were so nice and they took us to a Kayak tour which means far out in the water where the clear blue part of the ocean. Its part of the all inclusive for us so we really took advantage of it. Recommend to take advantage of the kayak or paddling booth and just give them tip after your experience!!
Krstne1
From Tripadvisor
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"All inclusive, not all inclusive. That is the question."

VillaThis is a beautiful resort with a all inclusive option that we chose not to do for all days but three. It is expensive to eat and drink here. They charge you gratuity every day and a resort fee. The Italian restaurant was our favorite Most people are great but some are not as friendly as others. We loved sitting out by the pool, wait staff very friendly, but because it is an all inclusive, takes forever to order drinks and get them, 20% added. Plenty to do if you just get off the beach chair. Activities every day, including water aerobics, volleyball, cornhole, dance lessons, and the list goes on. Lovely strolls on the beach.Very happy with our one bedroom. Had a lounge chair,table and two chairs on the balcony with an amazing view. Four burner stove, coffee pot, full size fridge, couch, and a Murphy bed.What they need to fix, is the broken icemaker in the freezer, a leak under the studio sink and replenishing our mini bar. The only thing that we used potato chips, snickers bar, couple of waters and a Coke. I had to ask at least seven times for the chips and the snickers bar to be replaced. They also tried to charge us for waters and beer that we didnt drink when we were on the non-inclusive day. There is a market next-door to go buy gallons of water, chips and pop. There are so many people was love to say thanks for making this special stay Arthur (food and bev manager)Melissa, Marco, Benjamin, Fernando, the list goes on, too many to mention. I WOULD RECOMMEND.
Cindy Lou2262
From Tripadvisor
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"Vacation"

Candelario is the best! We had the best time at Villa Del Palmar. Hanging out beachside was easy with Candelario here to help us with drinks and food for our family of 13! Cant wait to come back again!
805adriennet
From Tripadvisor
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"Great Anniversary Trip"

We had a great time. We have been to many all inclusive resorts. This is our favorite. 30th anniversary trip was awesome.First the room: We had a 3 bedroom loft room. It was perfect. Clean, spacious, and very will maintained.Food: Each restaurant was excellent. Bocado was the best. Hiroshi was amazing. Service: it is the best part. Here are some of the stars. - Caesar at breakfast. He went out of his way to make sure we were happy. - William was great waiter at the VIP pool area - Kevin was great at VIP area. Had our chairs all set. Great service!- Martin at Hitoshi. He was a great waiter.- Abel at Balnca Blue. He did such a great job. - Otikio was a great butler. He made sure all was great the whole weak.Thank you all for such a great time!
22tonyo
From Tripadvisor
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"Excellent food and service"

Our first time at Graza Blanca and very impressed with the food especially at Dao. Im a big fan of Dim Sum and Dao did not disappoint. The food was amazing, and the service was even better. Our server Gustavo was so hospitable. He anticipated our every need, and made recommendations for every course. The Sui Mai he recommended was so good i had to order it twice. He even surprised us with a special dessert at the end of the meal. Deep fried ice cream that he lit on fire. Had the best experience here, thank you again Gus. From the Skelly family :)
Kaitlyn Skelly
From Tripadvisor
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"The food is DIVINE"

There are options for everyone here. We loved our service with Enrique. He was sweet and attentive to our needs. Very unique options and great portions. All of the food and desserts were absolutely delicious.
An B Travels1213
From Tripadvisor
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"Best restaurant at Garza Blanca Cancun."

Great ambiance, classy feel, perfect sunset view, and upbeat music. Food recommendations were superb and right up our alley after Pedro inquired about our palettes and the delivery and plating of entrees was just as appealing on the eye as the flavors. Would recommend absolutely.
Sam V
From Tripadvisor
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"My favorite restaurant at the resort!"

Absolutely amazing experience at Dao. Gustavo was our waiter and he took such great care of us. Offered us suggestions, took out time to serve us, and checked in several times to make sure we were having the best experience. He also explained all of our dishes in great detail. He even brought us a special cake since it was our last night. Thanks Gustavo for making our dinner the best it could possibly be!!!
Taraj737
From Tripadvisor
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"Review for Dao"

Highly recommend this restaurant. The food is very good and authentic. We ordered Xiao Long Bao, five spices duck, walnut shrimp and sautéed green beans. All of them are very good. Meat is tender and juicy. The waiter, Gustavo, is very friendly. He introduced the menu in details and also gave us very good recommendations. Chef Kwan and Chef Atlas Ho are very friendly as well. They introduced the dishes and asked for feedbacks. It was definitely a perfect experience eating there. I would say this is our favorite restaurant in Garza Blanca!
959youw
From Tripadvisor
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"Dao Restaurant at Garza Blanca Cancun"

Dao was phenomenal!!! The food was inventive and delicious- the menu was extensive and the presentation was exquisite. The service exceeded expectations- especially our server, Gustavo (Gus). A beautiful experience from start to finish and we highly recommend!
Michelle F
From Tripadvisor
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"DAO Contemporary oriental Cuisine"

We went to the Dao restaurant at the Garza Blanca hotel. The experience was just amazing. The restaurant is stationed at the top of the rood next to the bar and pool. The food was so unique and authentic. Most of all, our server Gus was the best! He took his time explaining us the menu, recommendations and giving us a delightful experience. Thank you!
Yoel E
From Tripadvisor
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"Great food and services, not so great experience making reservations"

The food and services were both very good. Our waiter Enrique was very attentive amd friendly. The reason that I did not give 5 stars cause it was a chaos making reservations. I was not able to make online reservations 2 weeks ahead either because of system issue or they were fully booked. I called the hotel from the States and spoke with someone at Hiroshi to make reservation and was told I was all set. Today I called ahead to ask if I could delay my reservation from 7 to 8pm and was told I could do 8:15pm which was not a problem and I appreciated them being flexible. Once I got there at 8:15pm, it seemd like they did not find my name or room number on their list and they went ahead and put us at sushi bar without asking. We sat there for a while without drinks or menu to look at until our waiter Enrique came and asked if we'd like to switch to the table. We appreciated his top notch services and the great food, the reservation on the other hand need some training and improvement.
Sarah Wang0609
From Tripadvisor
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"First and not the last time to Garza Blanca"

Our family of four spent the week of Thanksgiving at Garza Blanca Cancun!! The resort is beyond beautiful with top notch amenities throughout! Having our Butlers, Enrique and Fernando for all of our needs was an extra special treat! Each morning we were greeted w a good morning text, asking what could they do for us today. The same each evening. This resort is truly top of the line with service and care. Each meal the servers were amazing, my favorite was Raul at the breakfast buffet! The pool deck was filled with great servers (thank you David!!) and the pool butlers were constantly making sure our needs were tended too! Ricardo at the pool bar was always kind, helpful and interested in getting us the best beverage! All of our families needs were met from start to finish! I can't mention all of the amazing staff that assisted us during our stay as everyone there was kind, helpful and smiling! Garza Blanca is our new go to property - thank you for setting the bar so high!!
Margaretb F371 Tx
From Tripadvisor
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"Best resort."

One of the best Cancun resorts I've been to. The people are so friendly and the quality food made me so happy. It was the best family trip in being so clean. It is the best resort that I can actively recommend to my friends.
Bryan Young P
From Tripadvisor
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"Wonderful hotel with wonderful people."

I stayed at Garza Blanca for 5 nights for a wedding and have to say it was a very nice hotel from top to bottom. Let me start with the roomIf you have been to Cancun numerous times and stayed at many places I am sure you have seen how many hotels need updates or if they have had updates then much of the work looks very shoddy. Garza Blanca was definitely not that. The hotel was very well maintained and up to date. The rooms were well appointed, up to date, clean, and spacious enough. I loved the balcony with a hammock and even slept in it one evening. The bed and pillows were clean and very comfortable.RestaurantsI thought the restaurants were fine and the food good. I really enjoyed the Japanese restaurant. We had booked a table for a party of 8, but ended up needing a table for 14. At first they said it wouldnt be possible (which we understood), but the management stepped up and told us that if we could wait 15 minutes they would do their best to accommodate us. It was really very nice of them as they were very busy and slightly short handed. I would like to also add that the food and service they provided us was great and my favorite over the course of 4 days. I think my only issue would be that you have to make reservations for dinner and sometimes it was difficult as things got filled up very quickly and you cant make reservations before arriving. ServiceEverything and everyone I experienced was really great! From the moment i stepped out of the taxi to the moment I left every person was very willing to help in any way possible. Im not sure if every room there comes with a butler, but I was lucky enough to have one assigned to my room. I would like to give a shout out to my butler Luis who was just amazing. He was very knowledgeable, made arrangements for anything I needed, very prompt in getting back to me, and just overall very attentive. My iPhone charger had broke and he even went to his car and lent me his charger for my stay. If I have anything I think they could improve upon it would be the speed of service at the bars. I am not sure if they were short handed or what, but getting a drink at the lobby bar, roof top bar, and pool bars was a chore. I found myself often waiting over 10 minutes to get a drink. Overall I would say that Garza Blanca is definitely a great place to stay and i would recommend it to anyone.
Milans463
From Tripadvisor
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"The best place to eat."

Enrique made our dinner experience more than perfect. His friendly service allowed us to enjoy a delicious dinner. He was very attentive and worked the extra mile to make a dinner perfect. The Hiroshi restaurant exceed our expectations.
Alan V
From Tripadvisor
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"Garza Bianca All Inclusive Resort."

It's a very exquisite resort with outstanding restaurants. Our butler was able to reply to our requests in a timely manner. The views of the water are amazing, and the pools are kept at a comfortable temperature. You won't be disappointed during your stay at this all inclusive 5 diamond resort.
Davidpattersondo
From Tripadvisor
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"Place that you must visit!"

Amazing resort, great steak restaurantWe just have visited Garza for a family vacation and it was AWESOME, all staff were friendly, the food was great and the pools OMG. Special kudos to the steak team , that special desert have been so delicious. Only concern will be that the Beach wasnt that cristal clear, but the rest was a great stay, definitely Ill come back again!
Volodymyr T
From Tripadvisor
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"Just what we needed!"

Had a wonderful and relaxing vacation/thanksgiving break here with my family. The hospitality was incredible and we always had everything we needed. Our best meal was at Dao but honestly all the food was delicious. Thank you to Guillermo at Bocados, Hector at Dao, Enrique at Hiroshi and Benjamin and Hector at the rooftop bar for everything! Also, the turndown service was nice touch. You wont regretting booking an all inclusive stay here!
Nina P
From Tripadvisor
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"Review of our floor butlers"

During our stay, we were assigned 2 floor butlers: Fernando and Enrique. Their service was impeccable. Every morning and every evening they would contact us. Often they would walk around the resort looking for us to have a face to face and engage in conversation. We really appreciated being so cared for.
T3484 C Zlisam
From Tripadvisor
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"Nice, and welcoming!"

Great experience at this resort! The food was excellent, and delicious. The service was amazing, and there was a lot to do. Many opportunities, to go do/see new experiences. I will definitely we coming back!
Maria B
From Tripadvisor
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"Dao at Garza Blanca"

We ate at Dao at the rooftop with the family and it was fantastic. Food was delicious and spicy. Favorite were the Panang noodles and king Pao chicken. Decor was gorgeous. Service was excellent by Tomas. The icing on the cake literally was the fire show cheesecake and the chef did a show where he made noodles by hand !
Avais C1
From Tripadvisor
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"Our Final Meal Was Spectacular"

Dao was our final meal before we leave Cancun! But before our reservation date/time, we notice we reserved on a date we werent even going to be here in Cancun. They accommodated the change immediately & gracefully. Once we arrived, we were greeted with warm welcomes. Hector, our server was very well experienced and gave us top notch service. At the end of our dinner, they provided us a farewell cheesecake and it said Have a nice trip! Lastly, the owner/mgr. came out to introduce himself and even offered to take a picture with us! We will definitely come back & if you love exceptional service, you should too!!!
Keltonday1
From Tripadvisor
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"Great resort! Mario was the best."

We had an amazing experience. Mario really stuck out with his hospitality and great communication to get us all set up and ready with what we needed. He really went above and beyond to make our stay great.
Emily P
From Tripadvisor
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"Great service"

We had Alejandro at the davinos bar and he and the entire group made our trip better. Once again the team here and at Garza Blanca with Diana and Izmael are the reason we keep coming back. Thank you Alejandro and team for a great visit
Dave L
From Tripadvisor
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"Awesome experience"

I had an overall great experience at this hotel. Staff was great. The outdoor activities were so much fun. I had a great experience learning how to paddle board and loved it! Alvin taught my brother and I he also showed my mom how to kayak. Overall great experience.
T793 C Velizabethc
From Tripadvisor
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"Bravo! "

Special shout out to Natalia, Jesus, Jimena and Giselle. Ive never seen so many people join the Aquafit class before - its a testament to their fun and upbeat energy. Truly one of the best entertainment teams Ive come across. Also want to personally recognize Alexis our waiter for Dia de Los Muertos Mexican buffet. It truly was a pleasure to be served by him. He was very refined and poised as if he went to waiter school.
Natasha Z
From Tripadvisor
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"Beautiful property and excellent service"

Our group of three couples rented a 3 BR loft residence with the all-inclusive plan and it was perfect. We really enjoyed the extra touches: attentive butlers, twice-a-day maid service, nightly chocolates, use of the VIP pool. The food at all of the restaurants (we ate at both the Villa del Palmar and Garza Blanca venues) was superb and much better than I would have expected for an all-inclusive plan. My husband and I were celebrating our anniversary and we enjoyed beautiful custom dessert surprises. Our friends treated us to an indulgent couples massage at the spa and our experience was amazing, so many extra touches to make it memorable. We were so glad we went top of the line and it was still very affordable. Thank you to all of the wonderful staff of Villa del Palmar for providing us with a fantastic vacation! Already talking about our next visit!
Hoosier Always
From Tripadvisor
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"Villa del Palmar Cancun Luxury Beach Resort and Spa"

First time to a Cancun resort, for both my mother and myself. The breathtaking ocean view and ivory white sand was coupled with an amazing and professional staff who provided fantastic turndown services and accommodations for us, ensuring that we got the most satisfaction during our respite away from our busy work lives. The villa was also gorgeous and beautifully tailored with artistic decor, and even included a personal jacuzzi and washer & dryer.There was also a massage spa, hosted by very experienced massage therapists and staff, with many services to choose from such as rejuvenation, deep tissue massage, and skin & body care plans - was undoubtedly a relaxing way to pamper oneself. Everyday on the beach, Eric (one of the many excellent and dedicated staff) checked in on us frequently, providing drinks, food items, suggestions for fun activities, and assisted with helping us reserve a canopy bed along the shore. In addition to taking part in the awesome activities including kayaking, snorkeling, volleyball, and social nightlife gatherings, the restaurants - Zama, La Casona, Davino, and Caprichos - there were delicious and unique with their own exquisite menu items for breakfast, lunch, and dinner (with abundant listings of wine selections for the meals).I'd also like to recognize individual staff from the restaurants my mother and I attended, as they each provided us with personalized services, providing us with high-quality client care throughout our meals:Caprichos - server (Jorge) & cook (Daniel)Zama - server (Jorge)Davino - server (Gerardo)La Casona - servers (Janet & Marco)This was a unforgettable experience for us, and we will forever remember these moments and top-tier professional services from the people who make Villa del Palmar so wonderful.I plan to make another visit next year!
Dp S9272 Od
From Tripadvisor
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"Amazing vacation, amazing service"

Such a beautiful vacation. Felt safe and taken care of through the entire duration. My kids could go to the pool and beach alone with no worries. For us adults we thoroughly enjoyed our favorite bartenders, Gabriel and Alejandro! Thank you both for making our time a blast. Not only was your service appreciated but your kindness and laughs made us have a blast!! Hope to visit again soon!
Ewoods131
From Tripadvisor
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"10/10"

WOW! this was the cleanest, most beautiful place to stay and not to mention the great food. What made this trip so amazing was the incredible staff! Every single staff member we encountered was so helpful, so happy/smiling and so kind! Special shout-out to Ricardo for being so polite and efficient in checking us in, for remembering us and being the greatest first impression we could have had. As well as Jimena, Jesus, Natalia and Giselle - the entertainment team for being so fun and upbeat and bringing great energy EVERY day - this resort wouldnt have been such a fun experience without them. Thank you to every staff member we encountered! We will definitely be coming back.
Eliana A
From Tripadvisor
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"Great October Vacation!"

I did so much research before our arrival on Oct 14th....everything positive that I read was true! Travelling were myself (46yrs) my fiance (50yrs) and my son (14yrs). We flew out of Toronto and have zero complaints about Westjet or our flights. Arrival was easy at the Cancun airport and we booked private transportation via Canada Transfers. I'd definitely use them again. We had booked a 2 bedroom Oceanview room - it was massive! So much privacy for both the adults and teenager :) The view was lovely! We were so happy to have laundry within the room so I could run a quick load through during the week. The only issue was a lot of construction noise that made it's way into the room from the front of the resort due to work being done at Garza Blanca. Housekeeping was amazing - the cleanest room I've ever stayed in. We enjoyed room service several times and it was delivered within 45min each time. Food as a whole at the resort was AMAZING! And so were the drinks! Our favorite restaurants were Davino's and La Castona. It's definitely a quiet resort with most everything shutting down in the evening. That's ok - we go to bed early and get up and head to breakfast around 7:30am. We also spent a day at Isla Mujeres - we booked through Isla Driver Robby for our tour. Highly recommend this company! We had a wonderful time driving around the island, swimming in the most stunningly clear water, and having lunch at a local restaurant and bar. A few mentions of outstanding people who were above and beyond amazing:Daniel - Front DeskSelena Castillo - Housekeeping Adrian - Davino Bar (this guy is the BEST!!)Moises - Pool Area Eric - Bites BarThank you Villa Del Palmar for making our vacation so special. We will most certainly be returning!Jenny, Jason & Tanner
Jennyd1102
From Tripadvisor
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"Romantic dinner for two"

Everything about our stay at this resort was great. We especially enjoyed the romantic dinner for two on the beach. We had a three course meal with lamb and steak for our entrees which both were cooked perfectly. Everything from the bread to dessert was delicious Benito the chef did a great job Gabrielle our waiter was awesome. He made sure all our needs were met including providing a small table for my purse, bug spray for the few mosquitos and refilled our wine and water. Gabrielle provided great service all around and even took great photos for us from different angles and view points.
Sanjuana P
From Tripadvisor
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"Most relaxing vacation I have ever experienced."

We went for a girl's trip, and enjoyed every bit of it. Every morning Oliven was ready to get us out on the water to kayak or snorkel. He was also happy to get a bunch of adult women on the bouncy castle ! Highly recommend. Eric made our poolside experience so comfortable and fun. And lastly, with our package we had butler services through Otikio and Santiago, who were a great team and did the rest of the thinking for us. This was the most pampered I have ever been!
Molly H
From Tripadvisor
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"Great experience"

The hotel was perfect for our family vacation. We chose here because they offer suites for not much more than a regular room. The rooms were huge, clean, and all face the ocean. The pools are perfect. There are 4 or 5 of them plus 4 hot tubs. Very kid friendly so if you're looking to party hard this isn't the hotel for you. The food was definitely the highlight. There are 4 main restaurants to choose from for dinner at the hotel plus another 3 at their sister hotel next door. The Japanese restaurant was killer. I'm Japanese and so for me to be impressed it takes a lot. Its not the typical tepanyaki that you find at all inclusive, it's nigiri, sashimi, rolls, skewers, and tataki. Also the Italian restaurant was fantastic. We went there twice because I craved the squid ink pasta after having it the first time. The service across the hotel was top notch. The hotel clearly puts a strong emphasis on this and the employees are well trained. A special shout out to our server at Davino, Alonso. Helped us big time by bringing food early for our 2 year old, and always knowing what we needed when. We can't wait to go back.
Peterk E1197 Vz
From Tripadvisor
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"Great place!"

Everything was wonderful! The staff is friendly & attentive. The place was super well maintained. Food is spectacular!I would recommend this place to anyone! They have adult only pools if you want to escape the kiddos- but the pools are so spacious I never minded the kids.
Melissa L
From Tripadvisor
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"Relaxing and idyllic"

So incredible! Theres lots of activities during the day but quiet enough at night to sleep. Delicious food! Eric, our poolside waiter was so attentive. Our butler, Otikio, made our dinner reservations and helped throughout our stay. We will be back!
Coastal296907
From Tripadvisor
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"Great amenities & excellent spa services"

We went on a girls trip and stayed in the 3 bedroom residence, which is very spacious and gives you access to a private pool area where you can reserve your chairs in advance. Very nice! Eric brings you drinks and food all day. We went on an all inclusive plan. The food is better here than most all inclusive resorts, but you have to sign a check, even though it is paid in advance (this is something I didnt love, but it isnt a deal breaker). Make sure to get the chair massages from Fernando - he is fantastic! The spa and massage quality is excellent as well. We liked our massages so much we booked the same service the next day. They do still have a seaweed problem, so we spent every day by the pool and looked at the ocean view. If the ocean was clear and the all inclusive included tips and you didnt have to sign, this would be a 5 star review.
Rhonda H
From Tripadvisor
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"Stellar Girls Trip at Villa Palmar"

The private pool was terrific. The pool temperature was great and the ocean view spectacular. We had stellar service from Eric daily at the Bites Bar. Also do not miss getting a chair massage from Fernando who is always around the pool areas! The spa staff is unparalleled in their service and skills. I had terrific massages from Erika and Samantha. Food at all of the restaurants is top notch. Our oceanfront residence had a large terrace with hot tub and hammock. This resort is not to be missed!
Da Mi Ga
From Tripadvisor
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"DAO Garza Blanca Cancun"

We have the BEST experience with our waiter Pedro at DAO!! The food and service was seriously the best we have ever had! Pedro our waiter went above and beyond recommending items on the menu and did not disappoint! Cant wait to come back! 10/10
732parrisw
From Tripadvisor
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"Amazing food and staff!"

Guerillmo at Bocados steak house was fantastic! He was so attentive and helpful, provided great recommendations on the menu. At the end of the meal, he made us a special dessert table side, in addition to the dessert we had ordered off the menu. Cant recommend it enough!
Laurenb T2386 Kt
From Tripadvisor
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"Great dinner with perfect service."

Wonderful birthday dinner for my husband. Service was excellent (thank you Guillermo!) and the chef is a absolute master! Everything was perfect!We each ordered the same entree with different starters and sides. Everything was perfection.
Robertb X9308 Uu
From Tripadvisor
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"Exceptional"

Bocado steak house was great! The food was delicious! Our server Martin was so informative and accommodating. A chef made our caesar salad at our table. The steak was done to perfection. Definitely our favorite place to eat.
Ellen S
From Tripadvisor
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"Beautiful resort in Cancun"

Generally an excellent experience, beautiful new resort with modern rooms/amenities, great restaurant options, large number of pools, activities, and service. The swim up suites are particularly nice for a family opening up to a private pool, which then opens up to all the resort pools. Special mention to Hector in the Japanese restaurant who made the meal extra special and organized something for our son even though it wasnt on the menu - he also prepared a lovely personalized cake for him and my wife. Only 2 real suggestions for management:1. At breakfast, your waiters kept asking every 2 minutes if they can take our plate away (every day). It was quite annoying - the person may not be done with their food, or may want to get another serving. It felt they were always in a hurry to clear the tables, which didnt make it such a pleasant experience. I mentioned it several times to them to not disturb us unless we called for them.2. The rooms have a large number of pillows - but they are all quite high and thick, which arent the most comfortable for everyone, particularly on the neck. Would be great to replace some with thinner options.
Smirani
From Tripadvisor
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"Phenomenal resort"

My friends are owners at this resort and rave about it constantly, now I know why. The grounds are impeccably maintained. The service is incredible, from housekeeping to wait staff everyone is amazing. We celebrated my birthday, at pool side Ricardo made me feel like a rock star. The spa is beautiful I wish I could have Pablo as a massage therapist at home. My only criticism is the techno beat music, I would have preferred something local to the culture.
909 Lydia S
From Tripadvisor
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"Beautiful resort, great service and fabulous food."

We are GB elite owners and visit annually. We are always pleased with the staff, resort cleanliness and grand pools. Our butlers Candido and Jenny were outstanding and Paulino our pool side waiter was so accommodating and professional. A special thanks to them!
Dan H
From Tripadvisor
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"Mr"

Guillermo was the best! Took care of us throughout the whole meal from start to finish making sure glasses were always full and plates were filled with the best suggestions. Guillermo was great at service but also provided excellent customer service.
Nates2141
From Tripadvisor
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"Bocados Review"

Bocados was amazing! We visited the restaurant multiple times on our honeymoon and the service was great. We had both Martin and Kevin and both were amazing! They are great at making you feel special and doing a special closing dessert for special occasions.
Marief R9777 Jl
From Tripadvisor
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"Great getaway"

Spent a week in this beautiful location. All the staff were attentive, friendly and extremely helpful. Special shout outs to Jorge, Daniel, Luis and Freddy. We spent a couple days by the pool and all 4 were helpful with different aspects of the stay.
Brooke B
From Tripadvisor
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"Dao Restaurant"

This review is specifically for Dao Restaurant inside of Garza Blanca. This is by far the best restaurant at the resort. The food is simply incredible. But what makes a visit to this restaurant so special is the service. Everyone, from the hostess to the manager, have been super kind and extremely professional. The staff makes it feel like a 5-star dining experience. Hector, Gustavo and Tomas were wonderful! They truly catered to every need and were extremely kind.
Bellachic7997
From Tripadvisor
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"Exceptional service, food, and atmosphere"

Guillermo was our server at Bocados and made our honeymoon dinner that much more special. He was very friendly and took his time answering our questions/make suggestions. The food was incredible and he went out of his way to make us feel even more special by putting a sparkler and writing happy honeymoon when our dessert came. The service was incredible along with the food and atmosphere.
214mariacatalinas
From Tripadvisor
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"Amazing Costa Mujeres resort."

While our 10 day stay was nearly flawless, there were a few minor hiccups that were immediately addressed. I will get the shortcomings out of the way first so that I can expound upon all the greatness of this resort. At check in, the front desk tried to give us a different room from the one booked. My son had booked a junior swim up king suite & we were advised that they did not have king beds, only queens. After 15 minutes of discussion, a king bedded room was located. As butler service is included, we advised ours that we would like turndown service after 8:00pm, while we were at dinner. The first night they showed up at 5:00pm. We turned them away, notified the butler and upon our return from dinner our turndown was complete. Ditto for day 2. Butler assured us housekeeping would rectify the problem. Day 35:30pm. This was getting old. Days 4-10 ok. 6:00pm on day 3 a housekeeping rep knocked on the door & advised us that she had to conduct an inspection of the suite to confirm that pictures & Nick nacks were in their proper place. I was beyond insulted, but was immediately advised that they had sent her to the wrong suite & we received immediate apologies & assurances from management that it was a honest error. Apology accepted. Once our butler got our wine/champagne & cheese afternoon order down pat, we never wanted for an early evening snack!The food quality & variety is probably the best of any AI resort that I have visited & I have probably stayed at 30 different resorts both north & south of Cancun. Breakfast is a very good buffet with special orders available. It is now being served in Gourmet Hall, which just opened while we were there. The view is not great but the food & service make up for it. Blanca Blue is the Mexican restaurant & serves good, traditional Mexican fare. No Mexican coffee is available.Hiroshi has indoor or outdoor seating. Good menu variety & sushi. Food truck is a lunch venue on the beach. Quick service & good food. The snack is a bar/restaurant adjacent to the kiddie pool. Good drinks and food snacks. Bocado steakan excellent steak house. Great steaks cooked to perfection with a huge variety of sides. The Cesar salad prepared table side is the best. My only gripe is there are several up charge meat selections. Dao is Asian with basically an unlimited menu. If you can think of it, they have it. As a guest of Garza Blanca you have access to Villa del Palmer restaurants next door. La Casona STK is their steak house & has a great menu but lacks table side Cesar salad. Zama serves tradition, good Mexican dishes. Do not order champagne sangria. Lemonade with wine (undrinkable). Davino is Italian & as usual, Italian food is not that good in Mexico. Go elsewhere. Now the best that I saved for last.THE ROOFTOP. What can I say about a rooftop infinity , heated pool.full stocked barlounge and towel service.great lunch restaurantdrinks and food delivered to your chair or at a table..And the best Server in the resort, Senor Benjamin, who will make your stay very specialgreat food preparation by chef AlexAnd the best part is its ADULTS ONLY. Our one bedroom swim up suite was perfect in every way. Two full bathrooms, full kitchen, regular coffee maker with real coffee, living room with dining table, couch, 2 chairs, washer & dryer, refrigerator with ice maker, microwave & great comfortable king bed. Drawer storage is limited. The ultimate surprise is a heated, lighted, washing toilet seat. The patio is huge with a table & chairs, couch & hammock. The patio lacks lounge chairs which would complement the suite. I hope management takes my suggestion & installs lounge chairs on the swim up patios. I usually dont go to a resort twice, but this gem is an exception. I have already booked a return in March. Im looking forward to being pampered beyond imagination for another 10 days.
Almtyr0b
From Tripadvisor
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"Beautiful resort amazing service"

Luis and alex at the bottom pool area take great care of you. Very friendly and attentive. The service at garza Blanca is top notch. We have been coming for years and the service hasn't changed. The food is also a level above most resorts.
Dennis G
From Tripadvisor
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"New Home Away From Home"

We absolutely love it here. The service is top notch The rooms are spacious and luxurious. There are several first class restaurants as well as smaller snack places that have wonderful food and drinks. We will return many more times with our family.
Greg E
From Tripadvisor
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"The restaurants at Garza Blanca are fantastic!"

Angel at Hiroshi did a fabulous job explaining all menu choices. He has a beautiful soul and went out of his way to make our evening special! Abel at Blanca Blue had the best personality and recommended awesome dishes! Eder and Martin at Bacodos Steakhouse were also excellent servers! Food at all 3 restaurants were outstanding!!
April F
From Tripadvisor
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"Love Eric and Jorge"

Great times Eric and Jorge where amazing up on the roof top made my days at gaaza blanca amazing. fast Service and great connection with not only me but other patrons at the bar and pool, all you could want comming to an all inclusive resort. over all amazing Service
Madison M
From Tripadvisor
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"Excellent service"

This was a great experience! We started with the salt and pepper calamari. Our server Porforio recommended the Oxtail soup and the Creamy Chicken corn soup, both were delicious and fresh! For the entrées we had the Mongolian Beef and Honey Walnut Shrimp! The portions were huge and great flavors! Thank you Dao!!
289mike877
From Tripadvisor
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"Hiroshi"

Beautiful restaurant, food was excellent. My wife and I ordered various appetizers, sushi and there beef teriyaki wish was cooked to perfection.We appreciated Adriana manger stopping by to check on us and our server Enrique who surprised us with a send off desert coconut cake, delicious. Will definitely be back.
D1720 O Lsergioc
From Tripadvisor
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"DAO"

Love DAO! Amazing food and presentations. Gustavo was so knowledgeable and a wonderful talent of the staff. Chef Atlas Ho is spectacular and a true culinary artist. I look forward to our next visit. Always a treat for our family!
Daphnes G3387 Pc
From Tripadvisor
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"5 star service and very authentic food"

I came to Cancun to celebrate my husbands birthday in Garza blanka, I love their service and my fiend came from New Jersey to celebrate birthday . She was feeling cold and they give her scarf to get cozy.I love they way the give them training. And chef came to our table to make sure how much we like the food,which is you heatedly see in New York and New Jersey.Highly recommend to friends .
Sophiaa W7377 Qq
From Tripadvisor
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"Hiroshi Japanese restaurant"

Hiroshi is a fabulous restaurant. Our server, Enrique offered excellent suggestions for wine, entrees, and desserts. Service was impeccable. The ambiance was picture perfect, and exquisite food. Highly recommend Hiroshi.
43jeanniej
From Tripadvisor
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"Great Food and Service"

We had an amazing experience here. Chef Alex is awesome. He created a private breakfast for us on the rooftop and everything he made was top notch. I highly recommend Garza Blanca if youre looking for good food and an amazing staff.
Jeff P202291
From Tripadvisor
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"Great trip with a few flaws!"

Check-In - I would rate the check-in a 1 out of 5 experience. This is supposed to be a 5-star property but you get a 30 min sales pitch for an annual membership with the hotel group on check-in really delaying the process and cheapening the experience. We came from a long day of travel with delayed flights and my daughter kept mentioning how hungry she was but the lady kept on with her pitch even after we told her we weren't interested.Food - 3 out of 5.DAO and Hiroshi are probably the best food options on the resort and they're open only for dinner (both these options are 5 out of 5). Most of the menus are outdated on the website as we saw different menus when we went to eat at most places. There's only one option for breakfast besides room service. For lunch, you only have the option for room service or poolside food/food truck (no restaurants) on the website it says Blanca blue is open for lunch but that's false. They told us its only open for breakfast and dinner. If you want more options you have to go over to Villa Del Palmar. The lack of food options for lunch made me give this an overall 3/5.Service - 5 out of 5The service is what makes the resort feel like a 5-star resort. Shout out to Freddie our server by the pool, he was amazing and really took care of us.Rooms- 5 out of 5Great clean and modern rooms, no complaints there. The swim-up rooms are probably not worth it, small pools and no one really swims in them, better to opt for a 1 BR suite.Overall this resort still needs time to fix its inconsistencies to be a truly 5-star resort to compete with the other big names out there.
Maazk87
From Tripadvisor
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"Great experience :)"

Everything about our Dao experience was spot on. The service was polite and attentive with good humor. The food was terrific. I had a sauce that took me for a trip! So rich and flavorful with a late, unexpected kick *chefs kiss*. And our server, Gustavo, presented us with interesting cultural information when he served us our tea. Cherry on top, we got a little cheesecake at the end because it was our last night. Amazing! Try it out when youre here, its a must. Of the three dinner restaurants we went to, this was our favorite.
Danielf Brazil747
From Tripadvisor
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"Hitoshi for the Win!"

The best food ever! Best drinks ever!The staff is excellent! 10 of 10. Top notch service and quality food! They are always attentive to the guests needs and care to suggest the best items in their Menu. And it goes without saying, their drinks are spectacular!!
Rucoronado
From Tripadvisor
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"Dinner"

This place is stunning. Great food and service. Sushi and all the dishes were the best in the area. Enrique our server was perfect. The tuna sushi was really high grade for normal tuna and the fried rice was made to order.
Dfederico1207
From Tripadvisor
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"Garza Blanca"

Trip was AMAZING!!! We had Jenny as our butler and she did an amazing job, very nice and she checked on us constantly. At the main pool we were taken care of everyday by Ricardo and Santiago. They hit all of our needs and chairs ready for us everyday. They even made our last day extra special. Would recommend this resort to anyone!
Travel320761
From Tripadvisor
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"Awesome Experience at Garza Cancun"

Santiago is the BEST. Wonderful service. Ask for him when visiting Garza Blanca Cancun !! Resort is BEAUTIFUL and service was great as well as property. Jenny our butler was AWESOME and Ricardo made sure our pool view and chairs were great and also took pictures for my family each day.
Sightseer222377
From Tripadvisor
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"Hiroshi"

Enrique was outstanding at his service. From the moment we walked thru the doors we were treated excellent from drinks to the amazing food. This restaurant is very well ran and each person takes pride in their job. Enrique was very professional and really new the menu. 5 stars we will be back!
Melaniev E2773 Fm
From Tripadvisor
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"Excellent resort and service"

Resort, food, and view were top knotch. What set it apart was the service was phenomenal Especially Want to thank the below staff for making us feel very welcome here and the service that they provide are AmazingPool staff: Abraham, Amauri, Luis, Oscar, Jose, Freddy and EliezerButlers: Fernando and AndresHousekeeping has done a great job cleaning the room
Jucarn17
From Tripadvisor
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"Taco bar near the beach!"

5 out of 5! Our service at the taco bar near the beach was amazing! Alex was helping us all afternoon!! He was very kind, had great recommendations on what to eat and drink! The day has been very relaxing thanks to Garza Blanca staff!! Well be back again next year!
B D
From Tripadvisor
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"Amazing experience, excellent food and great costumer service"

The staff are amazing. Cliff and Francisco were super attentive and karina the manager was excellent in her job right on point @ DAO Garza Blanca resort. Food was out of this world. If we could eat more without bursting Im sure we would try. Thank you so much for making our trip as memorable as could be
Markev2016
From Tripadvisor
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"Amazing experience"

We just had an amazing dinner hiroshi, we took part in the dinning experience where we had a 7 course preset menu . Enrique was our server and the service was beyond impeccable. Food was made in front of us and tasted . I definitely recommend. Thank you Enrique for making the meal a great experience. .
Celina Mziray
From Tripadvisor
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"Great food with excell customer service!"

Impecabble dining experience at Dao and customer service was second to none. All of the staff are excellent but a special mention to Porfirio who made our dining experience extra special. If you stay at Garza Blanca, make sure you dine with Dao. Will definitely come back!
Harvs0824
From Tripadvisor
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"A wonder addition to my Cancun experience"

The food was sóoo good! The service was phenomenal. Gustavo took great care of my family. The ambiance was so elegant and the restaurant was beautifully themed. One of my sons has a shellfish allergy and the chef was accommodating. I will definitely be back.
Tre Polo
From Tripadvisor
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"Amazing staff!!!!!!!!"

Staff are amazing, friendly. Let them create a cocktail for you!!!! Erick and Jorge are the best they do not disappoint with their bartending experience!!!! Rooftop bar is a must for all hotel customers
I9920 R Ekevinv
From Tripadvisor
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"One of the most amazing dinners ever!!!"

This was one of the best dinners we have had. Porfirio was an amazing server and took excellent care of us. I would highly recommend coming here!!! The food was amazing and once we were finished they brought us a complementary cheesecake that was delicious! If you at Garzacheck out Dao!!!!
Tour05548613559
From Tripadvisor
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"Live music was awesome!"

We recently returned from a 10 day trip to Villa Palmar Cancun. Although there were a few hiccups and bad communication from the office personnel/concierge, it was well worth our time. Louie, the singer for the Cuban band was so fun to listen to, dance to, and especially visit with and get to know. We have gone to this resort 3 x since Feb 2021 and it is always a pleasure to see Louie and Son Clave. Thank you Louie Rene!
Bbatman04
From Tripadvisor
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"Birthday vacation"

I had a wonderful experience with team room service. Omg the food was magnificent and the staff was wonderful. Attending to our every need. I couldn't ask for a better Birthday . We had Filet Mignon and mashed potatoes, tomato soup and a wonderful salad.. 4 course meal prepared in our room. Second time having this experience and I must say every time it has been well worth it.
Charlotteg D9973 Fd
From Tripadvisor
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"Perfect room ensuite dinning experience"

Team room service es perfecto! Room 2908 loved the team that came and cooked in the 2 bed roomLoft. The steak was cooked to perfection. The team was so nice and quick loved the experience. Will recommend it ver and over!
Brianag552
From Tripadvisor
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"Palmita Deli at Villa Del Palmar (VDP) Cancun"

The Starbucks and Deli at VDP offers outstanding pastries, breakfast options, sandwiches, pizza, sushi, and specialty coffees. We vacation at VDP or the adjoining Garza Blanca several weeks every year. I visit the deli every morning for breakfast and coffee and we eat dinner at the deli nearly every other night. The staff is very customer friendly and helpful. Ulises Rubio, Deli Supervisor, knows his regular customers and is very accommodating to their needs.
James Fh76
From Tripadvisor
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"Wonderful vacation at Villa del Palmar!"

Villa del Palmar is a very attractive and well maintained resort hotel. Staff throughout the resort were friendly, courteous and helpful. We especially liked the salmon and other food as well as the staff at the Xama restaurant. Kudos to waiter Ignacio Moreno, host Karina and busboy Cesar. We had wonderful salmon and teriyaki chicken at Hiroshi's restaurant in adjacent Garza Blanca. We enjoyed the exciting, high energy Mexican dance performance in Capriccio's restaurant.We thoroughly enjoyed our week's stay. The pools area was very attractive and it was always easy to find a lounge and umbrella. We especially enjoyed the quiet adult pool. Our one bedroom apartment was spacious, comfortable and well equipped. The king bed was the most comfortable bed we've ever slept in. We're glad we upgraded from a studio to a more spacious and better equipped one bedroom apartment.We will definitely return and we highly recommend Villa del Palmar Cancun to others.
Edb M5117 Qy
From Tripadvisor
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"Family Vacation"

We were there to celebrate my moms 50th birthday with my family it was 19 of us. It was the best experience very. Everyone was super friendly and welcoming. Caption Ricardo from La Casona restaurant make my moms celebrate super special, and the next day we went to Davino restaurant to continue the celebration and it was super the waiters Salomon and Carlos are super friendly and kind. The lunch restaurant Bite the waiters Azucena was also very helpful. It all comes down to that everyone was extremely nice. I would recommend this place for a family vacation very clean, the rooms are well kept. The pools are every clean, the kids areas are beautiful too
Wendym E2623 Xd
From Tripadvisor
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"Amazing resort with the best staff!!"

We had an amazing week!!! Adrian at the tiki bar was the BEST!!! He took care of us all week! Amazing how he can remember everyones names and what they like to drink! Eric was also amazing by the pool!! We cannot wait to come back and visit them!!
Heidis H3737 Iv
From Tripadvisor
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"Services"

I sent my 50th Birthday with Excellent service and Hostile from Eric at Pool, Javier and Garberill by the beach and Nancy the concierge! We had a blast and would recommend the Villa Del Palmer! The over all food was so good and the great service from everyone! Rooms super clean....Its a most booked, love it!
Tronab2022
From Tripadvisor
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"Tiki Bar made my trip"

Being in a foreign country for my first time was certainly an amazing experience. What really made it for my was Adrian and Candelario at the Tiki Bar. The first day Adrian immediately treated me and my girlfriend with love without any interaction. The second day he remembered our names and what we liked to drink. I truly felt like a regular at the local bar already. Adrian and Candelario really know their way around cocktails and treating people like their family. I had the best time with these two gentleman and their energy. If anything Ill be coming back for these fantastic humans.
Loganr714
From Tripadvisor
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"Tiki Bar Turn Up!"

Adrian and Candelario made our vacation absolutely perfect! The Tiki Bar is THE PLACE TO BE!!! Their vibes/ energy are incredible and they make the BEST DRINKS IVE EVER HAD! If you want a good time, just go visit them; you dont need anything else! We will miss yall dearly but will be back to visit as soon as we can! BESOS! SALUD!
Nikkinacs
From Tripadvisor
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"Super Service"

This was a family trip before the end of summer and before school starts for the kids. Overall, we had a relaxing trip. Thank you to the full resort staff for their attentiveness and hard work to make our stay very pleasant.Restaurants: La Casona - food was good, loved the soups, was a little disappointed with the sauteed shrimps (it was more like a large plate of shrimps), but everything else was great. Service staff was very friendly.Davinos - the tortellini, lamb chops and catch of the day were delicious. Again, staff was super nice.Zama - We were pleasantly surprised that this was our family's favorite place to eat. The octopus tostada, prawns cream soup, and soft shelled crabs are to die for! Most importantly, we LOVED Luis! He was enthusiastic, fun, and gave us excellent food and drink recommendations when we asked him. Always love the table-side flaming coffee waterfall. We had such a good time that we came back for dinner. Ask for Luis when you are there.The Bite Bar - We enjoyed the drinks (mango marg, dirty monkey, pina coloda, and more) and the portobello mushroom pizza were favorites pool-side. These servers work hard.Caprichos - We only had the breakfast buffet there (the usual fare). If you want bacon, you'll have to ask for it at the omelet bar. Hiroshi's at Garza Blanca - Pretty restaurant. I loved the sashimis (scallops, octopus, salmon). The up-charged lobster roll was not that great, don't pay extra for that. Awesome service staff.Dao at Garza Blanca - We ordered some dishes for a family of 5, Pedro recommended to add 3 more appetizer dishes. This resulted in way too much food and we were struggling to eat it all because good food should not go to waste. So this experience made us sick of food. The peking duck was good. Head chef Ho came out and carved it at table-side. This was fun to watch. I have to admit that Pedro recommended some very good drinks - just go down the drink menu.Blanca Blue at Garza Blanca - The breakfast was amazing! Eggs benedict with crab... yum!! I enjoyed the breakfast so much that I dragged my family back for dinner. I'm truly apologize to my family for that. The food was such a disappointment. I think the tried too hard to make the dished so upscaled that they missed the tastes all-together. Our food service was out of order. Although staff tried hard. Don't go here for dinner until they get their act together.Garza Blanca vs. Villa del Palmar: It depends what you like. GB is more sterile-like, lots of white and lights. VDP is more cozy, traditional. Although we liked the rooftop bar at GB. Villa needs to have a fun bar for those that don't want to go to sleep at 9PM.Pools: The first 2 days we were there, the pool water was so nice and warm. The rest of the stay there, the water was cold. Not sure why is was such a difference. Pool-side wait staff was great! I'm sorry I can't remember their names.Room: We had a 2 bedroom with ocean view. The rooms were clean and nice. Great turn-down service. Was disappointed that it was not sun-set facing.Elevator: You gotta be quick otherwise you might get the doors closed on you.Beach: We were disappointed that it was seaweed season. The weeds were out and made the ocean not as pleasant and clear. Be sure to avoid this season.Our overall impression of Villa del Palmar: We went after schools are back in, so it was not crazy crowded. We enjoyed our stay and would recommend for families.
Mexico Traveler 2011
From Tripadvisor
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"Villa del Palmar"

When I first booked my stay I was a little nervous reading some bad reviews but was pleased to find out the hotel was amazing! I had an excellent time the service, the people, the food everything was amazing overall everything was great thank you!!
Fiore2006
From Tripadvisor
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"Best resort in cancun!!"

Our family visited this resort labor day weekend and it was absolutely amazing!! The staff went above and beyond for us in every way possible. Marcos coba ( firme) was the manager at one of the restaurants down by the pool area . He was amazing he set us up with a beautiful lunch on the beach at the pool and didn't disappoint with the beautiful set up. He also set us up at the pool with a private cabana and lounge chairs and we must have had the best server there his name was Manuel H!! He never once let us run out of beers or drinks and snacks. I can't say enough about these two men they made out last day at villa del Palmar so relaxing and special. The whole resort staff from the front desk to the room service staff and housekeeping everyone of them just had such great attitudes . I loved being there and didn't want to leave but until next time, we will be staying again you cannot beat the experience and top notch service .
Guadalupe G
From Tripadvisor
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"Relaxing Family Vacation"

We loved our stay at Villa Del Pallmar. The service was great even before we arrived. Will Perez called a week or so before our stay and he made sure we had transportation. He also helped us book an amazing sailing trip. He was knowledgeable about the best activity for us with 2 small children.Check in for us was fast and easy with no time share sales. The next day when we came down for a map of the resort we had a sales pitch but not to pushy. We loved the food. We have stayed at 6 or so other all inclusives and this was by far the best food. I loved the Tuna at the Italian restaurant the most. Our kids loved the pool. Spending all day by the pool and ordering lunch to our chairs was dreamy. The room was clean and had everything we needed. We wish we could go back !! Thank you for the great trip!
Sarahs L7130 Zm
From Tripadvisor
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"Wonderful"

Professional and sincere staff. Beautiful water and weather. The food was all amazing, both taste and design. My wife and I made alot of wonderful memories, and enjoyed all of our time here. We hope to return soon.
Afabre22
From Tripadvisor
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"Fabulous"

The Hotel was fantastic got a great room from Mario front desk clerk he is very knowledgeable knows his stuff and such a polite man The view is spectacular he has outdone himself thanks Mario your the best the only thing that I could say is that the pool could be a little cooler
Daniel H
From Tripadvisor
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"OSCAR and SON CLAVE CUBA Band made us return to VDP Cancun !!!!"

Would love to thank Villa del Palmar Cancun and its ' team for having the most enjoyable vacation ever !!!!!Our group of 17 have been to many high end all- inclusives in Cabo , PV , Tulum, Ixtapa, Cancun but VDP Cancun topped them all off with impeccable facilities , service and LIVE MUSIC in restaurants, lobby and by the pool.SON CLAVE CUBA Band made our stay memorable and enjoyable.Every time we were in restaurants there was very lovely music by Son Clave Cuba band members.We usually don't travel to same hotels but will definitely return to listen to Oscar and his wonderful musicians of Son Clave Cuba Band !!! Their musuc , vibe, atmosphere and entertainment that this Cuban band plays is out of this world !!!! Very confident in saying that our reason for returning to VDP Cancun is OSCAR and his SON CLAVE CUBA Band !!!!
Xomya
From Tripadvisor
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"Simply amazing!"

The Dao restaurant on the roofotp of Garza Blanca is simply amazing. We tried it the first time and were very much impressed and visited again. The service is excellent, the food is extremely tasty. The staff are very friendly. Thanks to Gustavo who served us and also introduced us to the chef. I highly recommend this restaurant.
Imevbores
From Tripadvisor
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"Garza Blanco Cancun Dao Restaurant - Excellent Dao service, memorable staff "

We chose this spot as our last night for our sisters bday dinner and we were served graciously beginning to end! We wish we ate here all 4 nights we stayed at the Garza Blanca! The culture and people who worked here matched the quality of the chefs flavorful cuisine! We met the chef and the waiter (Porfirio) along with his helpful staff and supervisor were a delight. All I can say is gracias and shi shi for the mix of culture and hospitality!! Talofa from the mom and her daughters from Utah and Samoa!!! We hope to come again! Salud!!! My sister had more of the food photos, but will write her own review!
Foodcravekillah
From Tripadvisor
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"Outstanding Dinner with a View!"

Dinner was outstanding. Everything was very flavorful, service was quick, and our sever, Carmen, was extremely attentive and friendly throughout our meal. She even gave us a complimentary dessert to celebrate our honeymoon. Not to mention the view of the pool and the ocean was breathtaking. We will definitely be back!!
V3691 E Tbeckys
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Anniversary and Birthday"

My wife and I just came back from this luxurious resort were we both shared a lifetime experience while we celebrated our anniversary along with my birthday,, the minute we checked in since we are members we had assigned 2 very attentative service hosts the team of Vanessa and Damian, who were our hosts for any little thing from morning until nite, they answered all our questions, made great suggestions, reserved our dinner reservations and much more, never ever we had received that quality of service anywhere else,, much love to them. Throughout our stay we were treated with above and beyond service from every corner of this beautiful new resort that has great service, passionate staff and good food, in the snack bar by the beach the team of Raul, Misael, Laura and Daniel made sure we enjoyed their service by providing everything needed. At the swim up Bar the team of Fernando, Jesus and Nazario definitely provided great service as well. At the pool area we were taken care of the best server with his passionate, dedicated and attentitive service was Alex, along with Freddy and Daniel making sure we had our beach chairs arranged. In the Lobby bar Jose and others provided quality drinks to go with the evening live Piano music by the multi-talented Suzie that also played in numerous places like the Rooftop, Davina Rest., pool area. Speaking of those areas in Davino rest. Roger provided excellent service, by the pool area another great employee that motivated in water sports and her charisma was Veronica. In their steak house restaurant Bocados were of course at my request we dined 3 times our dedicated server was Javier and making the table side salads was Rafael. Alvin took care of the water sports services at the beach and his service motivated many for kayaks and more. At nite when the dinner was all done and to get the best view of the night time view of the resort, we were always greated by Oscar and his crew, in which Geovany an experienced mixologist provided superb drinks.. we can't forget the breakfast crew at the buffet area and our maid Sheila that keep our room spotless.. this resort is definitely an awesome lifetime experience due to their dedication, professionalism and well trained employees, the only thing we regret was leaving.. certain things of course are mother nature's defaults but other than that, do not hesitate to book, sit back and let the great service that the Managers Jose Maria and his assistant, Gabriel and others will provide,, trust in their dedication to make it a lifetime full of excellence, dedicated, proffesional service.. we can't wait to return and do it all over again..
Buitragoc69
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Mexico Lindo"

We had an extraordinary experience at Garza Blanca Cancun. The resort was beautiful and the staff was amazing. Special thanks to our butlers Demian & Vanessa who put special thought in every detail and couldnt do enough to make sure we were happy. All of the restaurants had great quality and tasty foods. We would definitely visit again.
Melissa T
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Dao's service is top notch"

Professional and well trained staff that pays attention to detail and stays on top of their game when it comes to customer service and satisfaction. Hats off to Perfirio and head chef Atlas for this wonderful dining experience.
Soul Creative15
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Hiroshi"

Hector at Hiroshi was absolutely amazing. He was so professional and treated us like family. Hector went out of his way and personally made us a custom dessert cake. Also the food was incredible! Please look for Hector and you wont be disappointed!
Graig H
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"AMAZING!!!!"

Hector was our server and I cant say enough amazing and wonderful things about the service!! I wish I could give him and the food 10 stars!!! Just superb!!! Thank you so much, Hector from Mario, Janet and Karla!!! The food cannot be matched! Every plate better than the last.
3095karla
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"My New Home!"

Just finishing a Mom/Daughter trip to Garza Cancun. I am pretty sure we just found our new home away from home. This place is wonderful. The rooms are gorgeous, the pools are phenomenal but what makes it so special is the people! We were so lucky to sit in Davids section by the pool the third day we were here. He was so attentive and took such great care of us. We made sure we found places to sit in his section everyday after that! We will certainly miss this place.and David, too.
Donna C
From Tripadvisor
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"Excellent Dining Experience"

Our waiter, Enrique, was wonderful and recommended some tasty dishes; enhanced our dining experience. The food was excellent. The dumplings were very good. Would highly recommend this restaurant as part of your trip to Cancun.
Es X2411 Qm
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Excellent Service!!"

We had an amazing weekend getaway at Garza Blanca Cancun! We spent a great deal of time at the rooftop pool. We received fabulous service from Hector! He was great! He attended to all of our needs and anticipated what we needed before we even asked. If you visit, be sure to ask for Hector!
Sandkrushton
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Picture Perfect Resort and Experience"

Garza Blanca Cancun is brand new, with gorgeous rooms, excellent service by the friendly and professional staff, a broad range of dining options, and an exquisite spa experience at Spa Imagine. Weve been Garza Blanca members for a decade; weve been impressed by the quality of the Garza Blanca resorts, and were thrilled to elevate our membership this visit so we can enjoy even more time at their luxurious properties and keep feeling like royalty. MEALS / DINING:We were on the All-Inclusive meal plan most of our trip. We enjoyed all of the food. Breakfast at Blanca Blue featured a wonderful buffet: the French Toast is superb, they serve some well prepared fish (so good you forget that youre eating fish in the morning), omelettes made to order, and a range of fresh, local fruits, yogurts and more. I look forward daily to the coffee and non-dairy milk options, and the fresh green mixed juice. We often ordered room service, which is included with the All-Inclusive. Housekeeping came by several times a day to ensure we were set with the assortment of beverages, Nespresso pods, and snacks (again, all part of the All-Inclusive). We are several times at the Food Truck on the beach, and tried Hiroshi, Dao and Bocados on different nights, the Rooftop for a late lunch, and Blanca Blue for breakfast buffet and lunch. Some of the restaurants are only open for dinner. I believe with All-Inclusive you can dine at the connecting sister property Villa Del Palmar restaurants. We went to Villa Del Palmars Italian restaurant, Davino, one evening and loved it. Our favorite meal was Bocados, the steakhouse. Hiroshi and Bocados have large outdoor seating and with the large overhead fans we were very comfortable, despite it being August. Some evenings, live musicians played during our meal. Be sure to make reservations early as a few times we couldnt get a same-day reservation at our preferred restaurant. Under construction is a Food Hall with all-day access to different types of cuisines. At the time of this review I understand it will be open as early as mid-September.Villa Del Palmar has a small marketplace called Palmita where you can purchase essential like milk, eggs, pantry items and packaged goods, ice cream, etc. They also offer sandwiches and pizzas made to order, serve gelato Starbucks coffee.We thoroughly enjoyed the Lobby Bar - especially Jose and Diegos responsive to our drink preferences. ROOMS:We stayed two nights in a Junior Suite, and the rest of the vacation in the One-Bedroom. The below review is of the One-Bedroom. If you are in a one-bedroom or larger unit, you will have a full kitchen with the exception of a stoveonly a stovetop range. The kitchen includes a small range of cooking utensils, bowls, Pyrex dishes with lids, and basic range of silverware, glassware and plates. The kitchen includes a blender, toaster, microwave, Nespresso machine and coffee maker. One of my favorite parts about the one-bedrooms is the full size clothes washer and dryer tucked behind a sliding door. Great for if you want to pack light, or simply leave with clean clothes!One of my other favorite parts of the one-bedrooms is the massive balcony, which includes a full size table. The well-appointed living, bedroom and master bathroom include many lighting options. The living room includes a pullout sofa and a separate bathroom with shower. Theres a divider door you can close between the bedroom and living room. POOLS:There are a variety of pools to choose from. This is a property where I can roll up at noon and have a full range of pools and pool lunge chairs to select from. I loved how peaceful it was walking around the pools early in the morning and NOT seeing lounge chairs already hogged by belongings of travelers nowhere in sight. This is not that kind of resort. There are also plenty of lounge chairs on the beach. I did not see any problems with seaweed during my stay. Shout out to Alex at the pool area and pool bar for his warm personality and ensuring we always had what we needed. SPA:Spa Imagine is Divine. I had access to the hydrotherapy as part of my treatments, which included assistance from a spa attendant. It was a treat to have fresh cucumber and a cold compress on my eyes during my steam batch and hot tub experience. The space includes a sauna and cold plunge pool plus ample space for relaxing before your treatment. Iliana did an awesome job as my massage therapist! The treatment room was large and nice. Several times, I had my hair washed and blown in the salon area of the spa. The stylists did a great job! GYM / FITNESS CENTER:The gym is massive with many cardio and weight machines and range of free weights, kettle bells, weighted balls, yoga/stretching room with mats and more. Its spotless and is on the second floor with great lighting and windows. I like to exercise on vacations and it was a treat using the space since it was so nice. OPERATIONS/SALESWe had the pleasure of meeting the General Manager, Otto. We were impressed with the updates he shared about the property and what we can expect in future visitors. He spent a lot of time answering our questions and listening to our feedback. Special thanks to Shane who led us through our members update presentation and checked up on us throughout the week to ensure we were enjoying our stay. We usually attend the members updates whenever we stay at Garza Blanca resorts. This one was a zero-pressure, relaxed environment, and didnt feel anything like a sales meeting. Thanks to the entire resort staff for treating us like VIPs! We just left Garza Blanca Cancun and are already planning our next visit to this stunning resort.
Intervaltraveler Nyc
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"the best!!!!!"

This is the place to be, a Cancun experience. though my first and only experience currently. I really did enjoyed this place! Service is truly exceptional. Everyone makes you feel welcome. "Bienvenidos! " "family" "Is there anything I can help you? " " Its my pleasure to help you " while placing their right hand across their chest showing sincerity. You can even tell this with their eyes (because of their mask)You get a personal Butler, available to even send message the whole trip via app whatsapp. Our buttler was Vanessa and Damian. I cant say enough about them but they are amazing, They went above and beyond to make sure to take care of us from check in to check out. The pool is fabulous. You can tell the staff will be working really hard to serve you with your needs, from towel to drinks, foodThis Hotel is beautiful. every corner is a photo opportunity for memories. Its very clean, well maintained, Even their public bathrooms have toto toilet seat. Our own room have toto toilet seat also!the restaurants have delicious, I posted pictures and you can tell for yourself how appetizing it is. very flavorful. servers are also excellent. Hector, Porfirio, Diana(manager who set our dinner by the beach) . Paulino and Luis at the pool. Hector take care of our bags and made sure we get in to our transport back to the airport. Garza blanca hotel is a place to go and come back to. Excellent rating. GO ON AND TRY IT the experience for yourself. you wont regret it. one last thing. I celebrated my 40th birthday here!!!!!!!
183limos
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"I NEVER WANT TO LEAVE!!"

My stay at Garza Blanca was beautiful from the moment we walked in to the moment we left all the staff were very friendly and super helpful I felt like a Queen they literally take care of any of your needs our personal butlers Carlos and Ray were so attentive they always made sure we had everything we needed Carlos especially made sure to help us with all of our reservations and even helped in planning a Birthday surprise for my best friend. Also the concierge Alexandra (Alex) and Erica were so sweet Alex always made sure to check in on us and she literally went above and beyond for us Im so appreciative of her without her I dont think our trip wouldve been the same. The waiters as well were wonderful some honorable mentions were Emmanuel(Davino restaurant) Miguel, and Antonio( Blanca Blue) we never had to wait long for anything the food was delicious the steak house Bocado was to die for and the Italian restaurant Davinos was great the food was very flavorful And last but not least all the bartenders were outstanding the service was very quick and efficient my favorite was Aracely she took such good care of us she really knew what she was doing she would create her on cocktails and serve it to us and they were so delicious the hotel was 10/10 definitely recommend if you want a peaceful and relaxing vacation with awesome staff and they treat you well then I recommend staying at Garza Blanca.
625kamilahs
From Tripadvisor
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"Amazing Experience WILL COME BACK!!!!"

We absolutely LOVED everything about this resort. If you are Looking for a quiet resort with amazing food and attention to quality, service and details than this is the place for you. Its not on the loud crazy part of the strip which is perfect for us. The food, service and quality of everything was amazing. I dont understand the bad reviews unless the people were convinced to come for some sort of presentation. We booked because we wanted to try one or the newest resorts in Cancun. This place does not disappoint!!!!
Johnm H6280 Ej
From Tripadvisor
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"5 star experience"

I was in Garza Blanca earlier this month for a family wedding. The entire experience was 5 star from the moment you arrive. The hotel is beautiful, the rooms are amazing and the staff was so attentive and wonderful. Giovani and the rest of the staff from the beautiful rooftop bar were so friendly and attentive. They were engaging and made sure we were having a great time.. Alex from the pool area was also so attentive and friendly. He also made sure were all good. The entire family had so much fun.
Flores718
From Tripadvisor
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"Villa Del Palmar"

Came here with my family of 6. We had a great time. From our concierge to our pool staff. Everything was absolutely great. They are very attentive especially when you are pool side. Edgar Chan our pool waiter was always on point with our drinka and food. I would definitely look out for Edgar during you stay. He he was very attentive to our every need. We also enjoyed Benjamin, Benito and Moses as well. You will not be disappointed. Snack Bar food was pretty good and the restaurants were all good. Our favorite by far was harisho( Japanese), Davino(italian), and bocado (steak house). You will not be disappointed.
Wanderlust Traveler Li
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Peaceful luxury resort in Cancun"

As soon as we walked in to this beautiful luxury resort we felt at peace in paradise. You are greeted with a cool hand towel and drinks and treated like you are a VIP guest. We checked in with Mario at the front desk and he was so very nice and helpful- also he upgraded us to a one bedroom suite at no additional charge. We then met with Ruth, very nice concierge that gave us some information about the resort and sister resort. I will update post once the stay is complete but if first impressions are everything, this resort is one of the best weve been to!
Sara Summy
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Amazing Experience"

I have to say Raymundo, Abel, Isamel and Eric were EXCEPTIONAL. Besides being accommodated in every way when we arrived to the pool area or beach daily when it came to food, drinks, and top of the line customer service you will never get any better then THIS!!!!
Danam N9444 Xq
From Tripadvisor
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"Great service! Noe rocks!"

Noe was our pool attendant/server at Villa del Palmar and we loved him so much. He was attentive, friendly, and kind - he really got us! We cant wait to come back and see him. Give this man a raise!!
Kevinc T2310 Eo
From Tripadvisor
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"A fantastic visit at Villa del Palmar!"

We have had a fantastic trip to Cancun because of our stay at Villa Del Palmar. The trip was made spectacular thanks to the wonderful service we experienced. Our room was maintained nicely and our drink and food service was superior. In particular, the most significant impression made was by Renan Michel. There was not one moment when he wasnt fully attentive, conversational, and pleasant. He was always looking for ways to make sure our experience was perfect, such as bringing our food and drink in a timely manner, making recommendations, and suggesting activities to enjoy during our stay. Our favorite moments while utilizing the pool and beach areas happened while he was servicing our area. We are very appreciative of his service as well as the service of the many other employees at Villa Del Palmar. Thank you for the wonderful experience!
766alyssaj
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Family trip"

Brought my family (8 kids!! & husband) to villa del palmar.. as there are a couple things I thought I could be slightly better, overall we had a great Time and the experience was superb. We fell in love with a few of the workers.. Renan Velazco, our runner/drink extraordinaire was amazing. Its a pleasure is our new life motto, Because of him. T&T at the beach bar made our days xtra fun and was willing to capture th best family photo under th rainbow . And Oscar, our bell boy/ new amigo was so friendly and fun to talk with. They were ALL willing to help direct us any way we needed to go. Super impressed w the rooms and cleaners always coming by to freshen up our rooms (3 of them)! Thanks for the fun time VDP! I hope to be back.
Mindylei
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Highly recommended"

Spent 6 nights at the resort with a family of 7. Butlers Valeria and Rafael always checked on us to make sure all our needs were met. Communication was excellent! Out by the water sports activities, Alvin and his team were so helpful and fun! Learned to Kayak, family enjoyed the the paddle boards. Nelsy and Leticia at the Village Spa were amazing! Took the Catamaran to Isla Mujeres for the day. Marco and his crew were fantastic! Kids loved the snorkeling, paddle boards, and swim. Marco was very informative and gave us great advice for our free time in Isla Mujeres. We got a mini photo shoot done by the boat photographer which was a lot of fun and for a reasonable cost. Another photographer, Manuel took our photos by the deck before boarding the catamaran and was so kind to send them digitally to us as promised. Overall, great experience. Every staff member we met treated us with respect and made us feel very welcomed. They all have great work ethic!
172nadiaj
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Amazing family vacation"

Our stay at the Vill Del Palmar was absolutely amazing. Beautiful resort and grounds, rooms were very clean, spacious and well furnished. The staff was so friendly, kind, and helpful. Our server, Noe, at the Adult Pool was the BEST!! He was there for us and waited on every need while still taking care of other guests. Impeccable service with a smile. Thank you Noe!Your friend,The Heftys
Johnh Q1053 Wf
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Amazing resort"

Loved every moment we stayed. The food is delicious and the Service is impeccable. Lovely rooms and beautiful ocean views. When we stayed at the pool Eric was attentive and quick to bring out our orders Plus super friendly.
Bmel0905
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Best pool days!"

Our 3 families of 15 had the best pool days with Eric our waiter. FABULOUS! So attentive, kept the drinks coming, served the 9 kids with a smile, lots of fun and friendly conversations. Made our days by the lower pool wonderful. Villa Palmar service is amazing. We can't wait to come back.
Y148 X Rsabrinap
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Wonderful Family Experience"

Family gathering of 9 people from two different states - including grandchildren aged 15, 12, 12, and 10!! PROS: Starting with Antonio helping with reservations and his patience -- KUDOS :-) We secured the 3 bedroom waterfront ocean luxury residence -- Plenty of space for all of us and the views were beautiful. All employees were wonderful and extremely friendly. We had Santiago and OT as our butlers and they were so helpful and quick to reply to any of our needs. Carlos at the elite pool was fantastic -- he set up our family every morning with towels etc and so friendly !! Wilhem and Luis at the bar that serviced us at the infinity pool was quick to provide food and drinks as the kids were constantly ordering some kind of blended virgin cocktail!! . We were there nights and the only meal that we all thought lacked something was the American Buffet on Tuesday night!! Highly recommend Davinos and both steak houses at Garza and VDP.CONS we were told the kids could paddle board, but when we got the the area we were told they had to be 16DEFINITLEY WOULD LOVE TO RETURN TO THE PROPERTY
Jan C
From Tripadvisor
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"Fam had a great time"

Great family experience from the get go, Mario assisted us with check in, ( it took a while). The room was phenomenal, myself and my three children, (not so little anymore), were very surprised by the actual size and comfort. Room service was superb. Enjoy the water activities. Aside from the chilaquiles, a highlight of our trip were the poolside activities lead by Natalia, waterpolo, volley and dance classes. Great get away.
417fabriciov
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Currently Staying Here"

This is an edit to a previous review below. Karla, at the front desk, worked to make everything correct and get us into a proper room. She was absolutely amazing and professional in the way she handled everything. Ricardo, Bell Services, was absolutely wonderful in helping us move rooms and even stated, "If we didn't have patrons we wouldn't exist. We should be doing everything to make people happy." He was extremely helpful and attentive. Benito, pool server, was excellent! Mariana, breakfast buffet waitress at Blanca Blue, was very attentive and shared information about the menu that we were unaware of. All in all they are working to make things correct, which is much appreciated, as vacations are not cheap. The food is excellent, if you can get reservations, which are required for dinner. We are currently staying here and extremely disappointed. We were put in a room we did not pay for. The a/c does not work, the hot water does not work. The mini bar was not stocked, there are a number of things missing from the room as well. We are told if we come back tomorrow they may move us to the room we payed for and was advertised. There is a reason you pay for a room with two beds for your kids when you have opposite sex children. Completely disappointed in this place and would definitely suggest you spend your money somewhere else. We come to Mexico at least once a year and this is the worst place we have stayed in 30 years.
Jer0710
From Tripadvisor
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"Fabulous Resort"

Our one bedroom suite was very nice. Zamá the Mexican restaurant at the pool restaurant was great. We ate there daily for lunch. The food was excellent, so fresh, also great drinks. Miguel Canche at the beach bar was amazing. So friendly and made the best drinks. The Hiroshi restaurant had great food and a very good wait staff. The Italian Davino restaurant was amazing as well. Those were our 3 favorite restaurants. The beach was beautiful with great views. Highly recommend this hotel.
G9669 F Tdianam
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"A Hidden Treasure"

Lovely place. Just the right balance between party and quiet and family.We went for a dinner at the Ritz Carlton for my wife's birthday, and we were stunned by how much we preferred this resort over the the Ritz.Look for Eric by the beach or the pool nearest it. He calls himself Two shots, but he should call himself the best customer service ever. He just pretends he hear us order more margaritas, and he wasn't wrong.
Safari48319386732
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Best Family beach vacation in Cancun ever!"

Our recent stay at Villa Del Palmar was the best trip weve had in Cancun. The service is next level by ALL employees! Ricardo who met us at the door was so welcoming and always pleasant to talk to throughout our stay. Daniel at the front desk helped my family to find an even nicer suite, for a minimal upgrade. We were super grateful for his efforts. Every restaurant was fantastic and so many options to choose from. A few servers who went above and beyond were Roger at Davinos and Eric at Hiroshi. A big thank you to the travel shop for setting us up on some super fun excursions. They were all super helpful!Thank you for a very memorable vacation!!
Stacey A
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Amazing Resort"

Overall, we had a blast celebrating our parents 50th anniversary. We went with 36 guests and everybody enjoyed their vacation at the resort. Dining: we made sure to make reservations weeks in advance before we arrived. All of the restaurants we dined at were able to accommodate our large group. Our favorite restaurant was the Steak house. Davino was good and the Japanese place was ok (less rice on the sushi rolls!) We ordered from the bite bar daily as they deliver right to your pool area. It was good and convenient. Breakfast buffet is ok. Room service: food can be better but we didnt really expect much. We ordered room service daily for breakfast or midnight snacks. Get the fresh fruit daily! 50th Anniversary event: Maria and Gaby assisted us with planning the event and it turned out really good. The only thing our guests did not like is the main entre. Those who ordered the salmon all said it was salty and dry. Customer service: The servers and staff were all so friendly. No issue. Please remember to tip your servers! They work really hard to make sure you have a good time. Suite: Very nice. However my bathroom door in the living room wont close properly and some of our guests were not able to watch the live tv because of a glitch from the storm. I was surprised that they did not provide dis