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Mexico Resorts reviews

There is no better way to get a true feel for a resort than by hearing from its guests, especially during a time when a coronavirus travel warning can make you feel insecure. The following is a collection of resort reviews, in which guests provide an account of their experiences with the security measures at our resorts. We know that there are safe places to travel in Mexico, but our hope is that after you listen to these Tafer Resorts & Villa Group Resorts reviews, you’ll feel just as confident as all those who have stayed with us this year.

Cancun Reviews

If you’re wondering, “is Cancun safe,” find out what guests have had to say about their experiences at our resorts and the COVID protocols we’ve put in place. These Cancun vacation reviews attest to our commitment to keeping everyone safe now and always!

Default avatar 2020 48

"Family wedding"

Izmael,Raymundo y Fernando thank you for your great service a Garza Blanca. Occasion was a wedding at Xcaret y reception at Barcelo Palace. The stay at Garza was wonderful and the hospitality was awesome and the venue is fabulous. Thank you for a memorable stay
Far Away27960112422
From Tripadvisor
Default avatar 2020 63

"Wedding in Cancun"

My family had such a wonderful experience at Garza Blanca during a family wedding. Their staff was super accommodating, food was delicious and the views were phenomenal!! Thank you Nick Hunter, Carolina, Alondra, Leo and the rest of the staff!!
Paradise54639618752
From Tripadvisor
Default avatar 2020 68

"Fantastic service"

Eduardo and Martin at the Blanca Blue were the best. Could not ask for better service. Great experience great trip and can't wait to come back. Resort will be complete by year end with even more restaurants.
Michael C
From Tripadvisor
Joseph m

"Our visit at Garza Blanca and Blanca blue restaurant , *****"

We be came a member last year , we visited the Garza Blanca at Cabos with an excellent service , this was our 2nd visit at Cancun and everything was amazing , Feliciano at Garza blue restaurant along with Stephanie & Denise were wonderful , Mr Carlos is an excellent chief we have ever seen , food was so delicious , thanks again for having us
Josephm N3942 En
From Tripadvisor
Krav1

"Blanca Blue Restaurant"

My wife and I had two fantastic dinners at this lovely restaurant. We were very lucky to be served by Deyvison and assisted by Julio and Lionell. Denisse, the hostess, was lovely and checked in on us that our dinner was up to our expectations.Deyvison was a great server and made our dinner experience exceptional. I would recommend this restaurant wholeheartedly. The Garza group are very fortunate to have such wonderful employees like Deyvison and Denisse. My wife and I really appreciated the service that we received.
Krav1
From Tripadvisor
Default avatar 2020 46

"Excellent resort"

At first we were hesitant to go since we have had bad experiences at all inclusive resorts. However, this resort is fantastic. The quality of service is great and the quality of the food is amazing. A shoutout to Eduardo at Blanca Blue who was phenomenal and was extremely friendly and provided the quality of service at the highest level.
Drana80
From Tripadvisor
Default avatar 2020 61

"Mariana is the best! Garza Blanca is beautiful! "

Beautiful hotel, amazing staff. The food is out of this world good and everyone is so kind, friendly and do everything and anything possible to make your vacation a dream come true. We are already planning our next trip back. Even during COVID they kept everything super safe and we were so comfortable through the entire stay.
Christinaemail84
From Tripadvisor
Default avatar 2020 64

"Best. Restaurant. EVER!!!"

Truly elevated dining at Blanca Blue! The service is absolutely top notch. Deyvison, Denisse, Julio and Inoalo (?) went above and beyond to make it a spectacular experience. And the food is absolutely amazing! Swank decor combined with delectable flavors. If youre staying at Villa Del Palmar or Garza Blanca do not miss out on this new gem.
Jenh K5810 Cm
From Tripadvisor
Default avatar 2020 34

"Excellent"

The entire dining experience was amazing from the moment we entered Blanca Blue, staff is amazing, food is amazing, atmosphere is amazing! We dined here 2 nights in a row and we also had breakfast here.
Christinar G761 Sk
From Tripadvisor
Default avatar 2020 38

"Safe and family oriented"

The staff are incredible. Safety is utmost importance. Mariana, Eder, Leo, Eloisa, Donnavan, Yancarlos were all amazing! They took very good care from the time we checked in and are still looking after us just like we just arrived!They all kept an eye on our kids and belongings while we swam in the pool and the beach. Never had to worry at all. A true 5 diamond experience.
Kcheney1968
From Tripadvisor
Default avatar 2020 18

"Blanca Blue Restaurant @ Villa Del Palmar"

Amazing Culinary experience. It was by far the best meal we had on vacation. Beautiful presentation of the food. Everything we tried, we absolutely loved. Thanks Our hostess Denisse was great and got us in early and our server Deyvison was wonderful. Highly recommend.
Sethw P1008 Lx
From Tripadvisor
Default avatar 2020 6

"Blanca Blue"

We had a wonderful experience! Food was beyond amazing. The staff is phenomenal, especially Denisse and Deyvison who were so professional, attentive, and pleasant. The whole experience was great from start to finish, and we will surely come back to dine here for our next vacation. Would definitely recommend this dining experience to everyone who comes to visit.
Miniraa2020
From Tripadvisor
Default avatar 2020 14

"Amazing Property with Gracious and Welcoming Staff"

Our family of 5 stayed at the Garza Blanca resort after their soft opening and while the remainder of the hotel was still under construction. Despite not yet being fully open, it was clear that this hotel took their commitment to guest satisfaction seriously. I do a lot of traveling for work and have staying in many nice hotels as a result, but Garza Blanca may be one of the nicest hotels I have stayed in. The facility was immaculately clean, pool-side servers were polite and prompt, the pools were heated perfectly, and every need we had was met.The room service food (we primarily had breakfast) and the all inclusive meals were great. We thought STK left a bit to be desired in terms of quality and taste of food, but it was certainly the outlier in this case. Every other experience was top notch. From electronic blinds to magnetic doors, it was clear that the designers had thought of it all. We are already planning our next trip back.
Chi Delt
From Tripadvisor
Default avatar 2020 20

"Great Spring Break 2021 !!"

The property is beautiful and the staff is AMAZING !! Would like to give hats off to our Server Farit Jimenez !!! He was a great face to see in the morning for breakfast and his service was amazing ! The restaurants are amazing but a little bit of a hassle to make a reservation each day between 1-4 but did manage to get in without a reservation !!Would highly recommend to go to this resort ! Far enough away from downtown and felt very safe !
Julieinthe904
From Tripadvisor
Default avatar 2020 16

"Dinner at Davino"

Our server, Lorenzo Reyes was wonderful. He explained the menu items and catered to my gluten allergy ensuring I made the right choices. It was a great ending to our stay. Thanks for being so kind. I recommend you eat here. The food was delicious and the prices were great!
Marionw F2677 Yk
From Tripadvisor
Default avatar 2020 42

"Hugo was exceptional!"

Amazing experience! We had excellent service! We especially enjoyed service from Hugo Valazquez Cortes at the DaVino restaurant! He was exceptional and we decided to dine at the restaurant multiple times because of how gracious and kind he was.
Taddp2021
From Tripadvisor
Default avatar 2020 11

"Blanca blue restaurant"

My family and I visited this restaurant for dinner and we couldn't be happier, the staff was super friendly and accommodating. The food was top notch and the drinks were delicious. Highly recommend if you're looking for great Mexican food.
455jaimef
From Tripadvisor
Default avatar 2020 21

"My birthday experience! "

I will always return the Garza Blanca Resort in Cancun! The staff provided exceptional service and were very accommodating from beginning to end. Adrian was absolutely amazing and kept us informed with all we needed to know. The property is beautiful and even in the middle of construction we were able to relax and enjoy ourselves ! I cant wait to come back in November when all of the work is done . Carlos and Adrian are simply amazing !
582jerricat
From Tripadvisor
Dana c

"Villa del Palmer Cancun"

Service was superb. During breakfast my entire stay Farit and Emmanuel made sure it was truly the best meal of the day. During lunch or dinner Jose and Jorge at Zumba took excellent care of me an my sisters. When lounging by the pool all of the staff was attentive and thank you Obet for the speciality drinks.
614danac
From Tripadvisor
Default avatar 2020 30

"Kudos to these service workers"

We recently spent 11 nights there and wanted to give a few shout outs to Candelario and Martin at the Pool Servers and Jose Cruz at the Japanese restaurant. You made the trip memorable. The resort itself is nice. Selection on restaurants is limited doesnt seat big parties since our group was 21. Our group was always separated which was a bummer since we did go on a family trip.The spa was amazing. One of the highlight of the trip.
A5401 L Cca
From Tripadvisor
Default avatar 2020 12

"Second visit and already planning third:-)"

My husband and our 2 young children visited the resort from 4/9-4/15. This was our second time staying. I cannot say enough good things. Resort is clean and very well kept. Every staff member you meet is attentive and friendly. Thank you Sam, Eladio and Martin at the pool, Otikio and Rafael our butlers, Alma and Lety at the spa, Jose at hiroshi and ALL the girls at kids club. Each one of you helped make our vacation a great one!!! See you all soon:-)
Greekgl21
From Tripadvisor
Default avatar 2020 17

"Spring break with the family"

We came to Cancun for the first time with the whole family, 2 adults and 3 kids, to Villa Del Palmar for spring break. This was our first big vacation since COVID-19 shut downs and we were looking forward to fun sun and a return to normal vacation and break. We were not disappointed. The weather was wonderful, the resort is amazing, the food was rich tasty and indulgent, in the azure blue sea was gorgeous.The services offered by the resort were excellent. Housekeeping, poolside service, concierge services, restaurants, gardens etc. was all maintained and managed at the highest professional level.The staff really strive to make every guest feel like they are celebrities and VIPs. Id like to make a shout out to Alondras and her concierge team who made every effort to help us get restaurant reservations, arrange Covid testing prior to departure , and book amazing adventures and excursions offsite. They were great. Thanks. The two bedroom suite was perfect for our full family size. Theres plenty of room for everyone to have beds to stretch out and relax when we needed to get out of the Sun. I would recommend Villa Del Palmar to anyone interested in going to Cancun. I look forward to coming back.
896spencerd
From Tripadvisor
Maggie j

"Juan Carlos Olivera"

He was one of the best host with booking our reservation and changing our rooms and making sure we get the best room and that we are happy. We were a group of 20. Imagine how complicated it must have been with everyone requesting a certain view with a certain budget. I am thankful for having Juan help us because he was patient and super professional.
489maggiej
From Tripadvisor
Default avatar 2020 45

"Cancun vacay"

Eva was a great bartender. She was very attentive to all of our needs and was very helpful throughout the day. The resort is amazing. Clean and very friendly staff. I will definitely be coming back soon.
Kianianaisp
From Tripadvisor
Default avatar 2020 52

"Great place for spring break"

We spent 6 days here and loved every relaxing moment. The staff is so friendly and helpful and the room was a generous size. The poolside service was amazing. Covid 19 protocols are followed. We will stay here again I am sure.
April L
From Tripadvisor
Default avatar 2020 30

"Friends on holiday"

Moises, Candyman, Susie, Jose, Pepe, David, Ariel and David(lifeguard) and Armando were fabulous and I cannot thank everyone for a wonderful time. The service was exceptional!! Perfect vacation. I cannot believe how wonderful all the staff has been. From the front desk to maintenance to housekeeping to service staff. I was blessed to come. Thank you all!!
Ardella Della W
From Tripadvisor
Default avatar 2020 58

"Girls Trip"

This resort was phenomenal Moses gave us the upmost treatment our entire time along with the waiters and servers.....Candyman, Asuzane & David. Also David the lifeguard was very informative. And Armando was wonderful with our reservations. I would have a tough time trying to pick one restaurant that I loved the most but I believe it would have to be Steak restaurant. Everyone was so courteous, respectful & friendly! Reservations went so smoothly.
Maggie Mag
From Tripadvisor
Default avatar 2020 64

"We were back again..."

This is our 4th time at Villas del Palmar, it is always a pleasant experience from the moment we left the airport and the moment we arrived. The staff welcomed us when we got out of the transportation service with a great attitude of service and joy for our arrival. We had planned to come here originally in December 2020 and had to reschedule for Spring Break 2021 due to COVID. Very clean facility and more than adequate safety measures. All the staff wore masks and complied with COVID prevention. Also, an extremely efficient process for COVID testing prior to departure. There was a charge for testing, but we go it back in resort credits.We loved staying at the resort from start to finish. They welcome you and treat you as if you were a celebrity, they make you feel so good they pick you up in a comfortable SUV and take you to the resort. Once at the hotel everyone is so friendly and respectful and you feel at home. We liked the detail that they have of taking their hands to their hearts when greeting. It is a very beautiful place, with excellent service. The very nice pools and an always relaxed and comfortable atmosphere. Not only is the resort being absolutely breathtaking, but the service is equally impressive.There are five very rich restaurants, there is always somewhere ready to eat. We did the all-inclusive package, and the food did not disappoint us. All the staff is very friendly and very attentive that we were always having a great time. I would like to congratulate the chefs and specially Zamas Chef Oscar Macedo. There was no food that was not exquisite. We always took lunches in Zama and a few dinners. Chef Macedo treated us like royalty, all his staff are so kind, and they always do their best to make you feel very happy and enjoy your meals. Thanks to waiters for pampering us.Housekeeping staff is also excellent. Our room was cleaned every day and our refrigerator was stocked with beer, water, soda, and light snacks. Extremely happy with housekeeping providing excellent service. From the amazing meals from room service to anything you could need at the poolside, they will truly do anything and everything to help make your stay amazing. There is room for all ages and tastes. You can relax and read or do yoga and there are also activities for people who have more energy and are looking to have fun. We also went to use the Spa and it was very nice, the service was perfect, very nice sauna and they even had a place to relax after the Spa. There is also a club-type center for children and my granddaughter loved to spend some time there doing activities while we relaxed in the pool. Something else I noticed is that when leaving the hotel or with the hostess at the restaurants, they always took into account who we were and what room we were in and also when we returned, it seemed a very valuable safety criterion.If you want a vacation where they make you feel good and enjoy every moment, Villa Del Palmar Cancun is the most indicated. I would return to this resort without hesitation, and we would definitely recommend it.Thank you Villa Del Palmar Cancun Beach Resorts & Spa.
Abraham Cafe
From Tripadvisor
Brooklyn24

"We enjoyed our stay"

We had planned to come here originally in April 2020 and had to cancel due to Covid. We received a call a month or so later with a special offer - which turned out to be from marketing and included a 90 minute presentation about their residence club. We had the two bedroom ocean view and it was amazing. Comfortable, washer and dryer and large patio with lounger, table and hammock. Maid service was outstanding. Pools and hot tubs were good. We had to get down early to reserve chairs. We were surprised to see the towel game in full effect but it was spring break and the place seemed very busy. The service around the pool was great. Loved Samuel. He would come around a few times a day to adjust our umbrella, clean sunglasses and anything else you needed. The servers were also awesome and you can order food right to your loungers which was convenient. Drinks were very good. Definitely a step above other AIs I have been to. The dinner reservations were a bit annoying but I understand necessary due to Covid and pre-planning. We ate at every restaurant and I will say all were fabulous. Hiroshi and Davino (Italian) were probably our favorites but Id go back to any of them. Be sure to walk over to Garza Blanca and book Blanca Blue. It was amazing - Mexican fusion. I dont think many knew you could eat there as part of the VDP all inclusive plan. Service was top notch everywhere. Activity group was good - enough to do during the day but not overkill. Appreciated the daily Zumba in the pool :) Not a ton to do at night so if you are looking for a late night party I would probably consider somewhere else. The ferry to Isla Mujeres is right here next to the pier. However this ferry is very slow. If you take a 10 minute cab you can be to the fast ferry which operates much more frequently and takes 1/3 the time. The palapa bar on the beach was super fun and always fun. Bartenders everywhere were so great. Service in general across all areas was a 10/10. You have to sign a ticket for everything you order. So you can always leave gratuity on that if you choose - rather than hauling cash around. Kids club - the gals who worked here were amazing. They knew kids by name and had lots of fun things to do. You could drop kids for an hour activity or have them stay longer if you wish. We just looked at the schedule and took them for the activities that interested them.The presentation we agreed to with our discounted rate ended up being 3 hours long - not the 90 minutes promised. So keep that in mind. Others we met said theirs was even longer - I heard as long as 6 hours. Covid - all the staff wore masks and complied. Id say maybe half of the guests did. We saw several groups at dinners without masks- even walking through the indoor restaurants and lobbies. Covid testing before departure was easy. Overall loved this place and would head back. Would like to check out their Cabo and Puerto Vallarta resorts.
Brooklyn24
From Tripadvisor
Default avatar 2020 13

"Garza Blanca Cancun"

Amazing resort and staff. Amazing attention to detail. Victor and Maria at the pool took care for us. Rene our Butler and his group did amazing and turn down was great every night. This place will only get better when completely open. But it was never really a issue with some areas not finished. Definitely recommend.
T7844 D Kjasonv
From Tripadvisor
Default avatar 2020 8

"It grew on me"

The first day we had trouble with finding an available restaurant for dinner, we had the all-inclusive package (I would not recommend staying here without getting the food package) and had to order like ten plates of food at dinner because the apps were so small (some were only one bite). My big complaint was that my tub didn't work so I wasn't able to enjoy the room as much, but the breakfast were very good (the room service food is terrible avoid it at all costs), and the workers are exceedingly helpful and polite I enjoyed the stay more as I got to see people working who I recognized and who recognized me (everyone is polite and friendly). I actually can see why people would get time shares because of how helpful the hotel is, it made it easy to see yourself staying for longer amounts of time.
Catherineonthecoast
From Tripadvisor
Default avatar 2020 37

"One of my favorite places!!"

WOW!! Before I elaborate too much into this review I have to say that I have been coming to the Villa del palmar for six years now and I love this place SO much. This place is ideal for people of all ages, the food is 5 star quality (no joke) and the service and treatment given by staff is exceptional. This resort has restaurants with diverse delicious food, great entertainment (seriously you guys), and a staff that is beyond compare.BLANCA BLUE (restaurant): On our first day my family and I arrived in the evening and had dinner at the restaurant Blanca Blue (which is filled with Mexican cuisine). Martin was our waiter and he was amazing. What a better way to start the trip than having a friendly and cheery waiter. This restaurant is fairly new but is absolutely delicious. Their tortilla soup is the bomb and the buuelo fritter is fantastic. It was so good I had to come back again and was served by Irineo, who was fantastic, and Deyvison. Shout out to Deyvison as he was so wonderful and kind that I literally started crying when I left the restaurant at how lucky l I am to be able to come to this resort where there are people like him. CAPRICHOS (restaurant/buffet): Every morning for breakfast we went to Caprichos and I absolutely love it!! We were always greeted by Fernanda who is a literal doll. So sweet and friendly. It's a very diverse buffet where the food is all fresh and tasty. And it helps that this restaurant is blessed with having great chefs such as Chef Abraham. My family knows him from when he worked at Hiroshi making the world's best sushi ever and it was so nice to see him again and in a position he has so earned.Most of the time we were served by Cesar (who we know from previous years) who I absolutely love. I have never seen him without a smile on his face. We were also served by Elias who my family personally saw be treated awfully by a very rude couple, which makes me want to say a big thank you to Elias and all the staff for putting up with less than favorable people. You guys rock :) And not to be forgotten, the manager Pablo was always happy and very interactive which I appreciated very much.ENTERTAINMENT: I love the entertainment at this resort. One of me and my sister's favorite things to do was participate in the activities put on. They are fun, entertaining and for people of all ages. I have to just say how amazing Pepe(Jose) and Alex(Alexandro) are. I mainly saw Pepe but both of them were fantastic and so fun. You guys kept me in stitches laughing during water aerobics, and I loved the activities. Thank you guys so much and keep up the good work! And not to be forgotten, Mauricio was also present for lots of the activities (both day and night if I'm not mistaken) was awesome, and I hope he gets recognition for his hard work.BITES (restaurant): During the day along with swimming, relaxing, and playing we did a lot of eating. Bites is fantastic. I love the food, and of course the staff. The manager Armando was always wonderful and I want to say how amazing Azucena and Candelario are. Azucena and Candelario were both so nice, friendly and on top of it. I also want to mention the fact that I personally saw a(nother) couple that were rude and unappreciative towards Candelario (the couple were unfortunately sittting right next to us) and he was still so nice. While I was sitting over here wanting to smack those people into shaping up. So thank you for putting up with that :) I also want to mention Jose. I didn't have the pleasure of having him as a server this trip but last trip he was my absolute favorite server and was so cheery, and happy. He was an absolute joy the last time I was here.BY THE POOL: The pool(s) and the surrounding areas are wonderful and I have to say thank you to Moises. Thank You! He is hands down absolutely fantastic, so friendly, so awesome, and a joy to see around the pool. And regarding the quality of the pools: one of the things that I value about the Villa del Palmar is the fact that the resort is kept clean and tidy and the pools are clean and not filled with spilled drinks and uncomely people (*cough the Hard Rock Hotel). DAVINO(restaurant): One of, if not my favorite restaurant here, is Davino. To start off, the manager Manuel so amazing. He is terrific and my family absolutely loves him and his restaurant alike. He's very interactive with all the people that come in and very helpful. Regarding the food, I could write an entire review on how good the food is, but one thing I will say is that the caprese is phenomenal in my opinion and I've eaten caprese all over Europe so that's saying something. And much thanks to Chef Fabian for his excellent dishes, he is truly a world class chef.Me and my family love this restaurant so much that we decided to eat here on our last day of our vacation. Antonio was our server and he was terrific. He had incredible English, was amiable and was such a joy to have as our server on the last night of our trip. Also, the assistant manager Ricardo also checked up on us and was lovely as well.La Casona STK(restaurant): Another restaurant we have been to was La Casona STK. The food there is very good, with excellent steak, however the only complaint I have about this entire resort has to do with this restaurant. As my sister so perfectly said, "That restaurant is sad." I agree and here's why. While the food is good, the servers aren't that great. Just because you work at a fancy restaurant doesn't mean that you have to lose your personality, act all serious, or smile less. By no way are all of the servers like this (some of them are quite the opposite) but I say this because I see this as a place for improvement to turn the experience at this restaurant from a 7 to a 10. Also I have never in the six years I have been going here seen a manager for this restaurant. Not once. The manager's at all the other restaurants (with the exception of Hiroshi) are very interactive and I see them a lot though.However with that being said we were greeted very well by Valeria who was absolutely fantastic. You make your restaurant an 8 vs a 7 for me so thank you!ZAMÁ: Another fantastic restaurant! I highly recommend the Mexican platter and their Churros. Those Churros!! SO GOOD ;) The manager Jose is fantastic and very interactive. And it was wonderful to have Ruben as our server.HIROSHI: Last but certainly not least Hiroshi. The sushi here is top quality. To put it into perspective, my mom, having gone to Japan, says that this restaurant has the best sushi outside of Japan which is a pretty big deal. Jose is a wonderful server who we have known from years prior and I highly recommend him.I want to say how grateful I am towards all of the staff and for always going out of their way to make trips like this memorable for not only my family but to others as well. I love you guys so much and this resort wouldn't be what it is without you. I want to also say a BIG thank you to Amr who was so phenomenal towards me and my family, and I know does a fantastic job at the Villa del Palmar. Thank You!! (Just FYI all the people I have mentioned and elaborated on are all ones that stood out to me and helped make this trip memorable for me, not just every staff member I came across at the Villa del Palmar.)I HIGHLY RECOMMEND this resort. It doesn't matter if it's a vacation for family, couples, singles, friends YOU WILL NOT REGRET IT. :)
Porsche G007
From Tripadvisor
Default avatar 2020 4

"Beautiful Hotel"

All around perfect. Everything was done to my liking. Mattresses were so comfortable. The restaurants were all very good. The beach was warm and not to rough. The pools were very pleasant. Breakfast at the restaurant was almost top notch, ask for Eduardo to serve you, hes great. Great place, Im definitely coming back here.
Paulc One Pull
From Tripadvisor
Default avatar 2020 3

"Garza Blanca Cancun"

Even in a soft opening, this place impressed to the max. Rooms, pools, service, and everything in between. We will definitely be returning once the resort is fully open! If you come here, make sure to ask for Victor at the pool.... you cant ask for better service with a personal touch!
Chipisbond
From Tripadvisor
Default avatar 2020 4

"Spring Break 2021"

Much needed vacation for me and my family. Service was top-notch with Villa Del Palmar Cancun, starting from before our pick-up at the airport. Our pre-trip concierge, Araceli, made sure our transportation was set, even with last minute changes due to plane issues. Diana at Member's Concierge booked all our restaurant reservations and even provided a special treat for our son's 10th birthday with cake and room decor. Pool attendants, Azucena and Moises treated us like stars catered to our every need and kept the food and drinks coming. Never a dull moment with Jose our activities guru!! Cancun owes us nothing!!
Pkendy
From Tripadvisor
Avatar078

"Garza Blanca"

Enjoyed our stay so far, food and accommodations have been very good. Staff is the highlight, especially Eloisa Martinez she was everywhere, on the beach at the pool and restaurant. She excelled in all areas of making us comfortable and welcome. If you are all-inclusive you still must sign for everything which is a little annoying, also the covid test is not paid for but given as a hotel credit. If you are on the A/I plan it amounts to an additional fee that can be used at the market.
Chrism U2631 Tq
From Tripadvisor
Nylorac1

"We came for the spa and got so much more"

After receiving the covid vaccine, my hubby and I were eager to hit the beach (we live in Chicago). We actually canceled our reservation at a different hotel after learning this place has one of the best spas in Cancun. It did not disappoint. We had two massage appointments and the entire experience was fantastic. The spa offers butlers who help you navigate their series of the steam room, cold plunge, hot tub, warm tub, prior to the massage. All the while, refreshing your drinks, offering light snacks, and head and neck rubs. It was perfection. Thank you Dalila, Leini, Victoria, Adlemy we had such a wonderful experience with you!Besides the spa, every detail of the resort is wonderful. The pool and beach are beautiful, service is outstanding (gosh I wish I could remember everyones names Benjamin was one wonderful server we had often). Oh and Leticia was so kind at check-in she saw we were exhausted and hungry after traveling and quickly hooked us up at a restaurant that was overfilled. Try the lamb mole at the Mexican restaurant in the middle of the resort -- it's incredible!My husband is a native Spanish speaker and he got the scoop from the staff that they really like working there and that the hotel was really fair to them when Covid hit. Both my husband and I are pretty well-traveled and tend to prefer staying somewhere closer to locals vs resorts, but we both agreed that we would return here and probably will soon. Finally, the hotel is great, the operation is quite fantastic, everything is very well thought out but most importantly, their workers are clearly the soul and blood of this place, they truly deserve all the credit. Please do take good care of them, they seriously deserve it!
Carolyn S
From Tripadvisor
Default avatar 2020 44

"Beautiful "

Just got back from a week at Villa del Palmar, and it was wonderful! The grounds, pools, rooms and buildings are beautiful. My friend and I stayed in a studio room we were very comfortable, had a great view, and a hammock on the balcony. There are many restaurants to choose from on site, but I thought the best food was at the snack bar. The pizza, nachos, and quesadillas were delicious. The buffet was only open 1 night a week (I think because of Covid), but I did not like the food there, so I don't recommend it. The spa is lovely. I had a massage and the agave ritual. Both included a 1 hour hydrotherapy session before. Everyone I met from check in to check out was very friendly and helpful. I had an incredibly relaxing vacation. I can't wait to go back.
Donna W
From Tripadvisor
Default avatar 2020 3

"Paradise in Cancun"

We recently returned from a fabulous six day vacation at Villa Del Palmar. I'm rating this five starts for these reasons:Resort - It's lovely. Lush landscaping, beautiful pools, comfortable suites and a wonderful view of the Caribbean from just about everywhere.Restaurants - We did the all inclusive and never felt the need to dine offsite. There was plenty of variety and the food was excellent. Did we have a couple things we didn't love? Of course. That's to be expected but overall, it was wonderful. Our favorites were Hiroshi and Davino.Location - Villa Del Palmar was in a fairly remote area; definitely not close to the hotel zone. We liked it that way! It was quiet and we felt like we were in paradise. There was a convenience store right next door and a cute gift shop with a starbucks right on site.Service - Excellent. Enrique, Samuel, Benjamin and countless others made our time at the pool enjoyable. I wish I could remember names of wait staff in the restaurants - all very friendly, efficient and professional.Covid considerations - Very clean facility and more than adequate safety measures. Also, an extremely efficient process for covid testing prior to departure.Housekeeping staff - Also excellent. No sooner did I call about a burnt out lightbulb and inoperable blow dryer and someone was knocking on our door to resolve our concerns. Our room was cleaned every day and our refrigerator was stocked with beer, water, soda and light snacks. Extremely happy with housekeeping - excellent.Timeshare Presentation - Happily we didn't sit through the presentation. I heard it was about 3 hours long.Registration and checkout - Staff was very professional and kind but I think this is an area where they could use some improvement in procedures. It took a very long time to check in (over 30 minutes including the wait in line.) We were told our room wasn't ready and we should check back in an hour or two. That was fine but we knew we'd have to wait in line for another 15 minutes just to get our key. Maybe they can employ a process similar to disney where you get a text message when your room is ready. Both check in and check out was heavy on paper - might be time to streamline their process.One last note on the Isle Mujares. The ferry to the island is a short walk up the beach but keep in mind it is a ferry that transports vehicles and people so it's not as quick as the passenger ferries that you can get to after a 10-15 minute cab ride. If you have all day, the cargo ferry is fine but if you want to maximize your time at the island, take the passenger ferry.
Kathy D
From Tripadvisor
Avatar045

"Garza Blanca Trip"

Eloise did a great job during my wife and I stay at Garza Blanca. She went out her way to make us feel welcome . Very professional and kind to everyone she met. Can't say enough nice comments about Eloise.Regards Don DickinsonNY
26dond
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Rooms very spacious and clean"

We stayed 3-13-21 to 3-20-21. Rooms very spacious and clean and the beds amazing! Im an RN and there response to COVID is top notch. Staff couldnt be more accommodating! Special shout out to Samuel at the pool, Enrique our server by the pool and Saul the waiter at the steak restaurant!! Food was top notch and a trip to Isla Mujeres is a must!

Jeanne O Brien
From Travelerstalk
Default avatar 2020 62

"Spring Break 2021"

Great job Victor for the service poolside! You made our days most enjoyable. Very helpful with drinks, food and towel service. Was a wealth of knowledge helping us get to know the property and leading us in the right directionGarza Blanca pools were unbelievable and and cant wait to see the resort when finished
Miket O2957 Rd
From Tripadvisor
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"Truly amazing place"

Truly amazing place. Service was excellent, food was excellent. If you can, GO

Tgb0791
From Travelerstalk
Default avatar 2020 4

"Amazing food and service"

This was flat out the best food and service of the week. Jose and Denisse were amazing each evening for dinner. The food was off the chart good. The giant short Rib with mole is the pinnacle of short rib dishes I had had. The grilled Sea Bass and the tuna ceviche were superb as well. I recommend this place every day and twice on Sunday. Most gracious people and vacation we have had in over 10 years coming.
Bondiale
From Tripadvisor
Default avatar 2020 14

"Eduardo at Blanca Blue is great!!"

The new Garza Blanca is lovely and Blanca Blue has a wonderful breakfast! We ate there several days and Eduardo was our waiter each time. Hes incredibly friendly, knowledgeable about the menu, and made our mornings very enjoyable! Great food and great service!!
Nrja19
From Tripadvisor
Default avatar 2020 48

"Garza Blana pool bar"

Amazing service by Izmael, Fernando and Eva! Very friendly and created some delicious drinks only they know of! Definitely recommend mezcal drinks sóoo good and no hangover! Will definitely be back to Garza Blanca
Geraaa19
From Tripadvisor
Default avatar 2020 27

"amazing vacation"

Victor by the pool is the absolute best. He even bought our whole family cancun shirts. Adrian was also attentive as our butler. Garza Blanca is a beautiful resort. There is a water park on the water that is very fun for kids of all ages.
Natasham216
From Tripadvisor
Default avatar 2020 29

"Garza Blanca."

Victor is awesome. No better host at an all in inclusive. Eduardo at breakfast is so nice. There is not a single negative thing I can say about Garza Blanca. The place and staff is amazing. The bars do close early but for us this trip that was fun.
Mattmccoynwi
From Tripadvisor
Default avatar 2020 55

"Best vacation "

I have to say everyone here is so very nice courteous and on top of wherever you need. The pool server victor is the BEST!! Definitely on top of your drinks all day for you. Never have to ask for water always has a bucket filled for you with ice by rote chair. Blanca blu Eduardo was very nice. Helpful with giving ideas on the menu and suck a great person to talk to. Everyone here at this restaurant is so nice. No matter what restaurant or bar we went to they are on top of drinks for food for you. LOVE THIS PLACE!!
767barba
From Tripadvisor
Avatar066

"Villa del Palmar. Playa Mujeres area of Cancun"

Loved VDP. The personnel made our visit exceptional, especially Samuel who worked poolside, Diana at concierge services and Uriel at the front desk. Cant wait to return Great location, beautifully kept, great menu. Cant say enough about the cleanliness of the resort and attention and friendliness of the staff to their guests.Definitely deserves 5 stars.
Susan2012 12
From Tripadvisor
Default avatar 2020 39

"Garza Blanca Cancun"

This place is incredible. The service is great and the workers make sure everyone feels welcome and personable. They are so funny and nice. Relationships between other guests and the staff is unlike anything we have ever experienced. We appreciate the beautiful room with an even more beautiful view. (drinks are amazing too)
Si Rob 19
From Tripadvisor
Caption

"Wonderful time with our family"

We have a 2 year and 4 year old and we all had a terrific time at the resort. While some services were shut down due to COVID, most were open. The staff was amazing and the facilities are very nice. Rooms could perhaps use newer TV's that are smart enabled so you can watch Netflix, Amazon etc.. as there are only a few channels and the receptions is not great
788 Scott S788
From Tripadvisor
Default avatar 2020 11

"Mrs. "

Christian is the BEST bartender EVER!!! He is at Garza Blanca Cancun which is the best resort!!! Garza Blancas entire staff is very attentive to every need!!! Garza Blanca Cancun is a new resort. Its absolutely beautiful. Very modern pool is amazing!
Veronica Mc Casland
From Tripadvisor
Premal a

"Best bartender in the world."

If you are lucky enough to be at Garza Blanca, make sure and find Christian the WORLD BEST BARTENDER and one of the friendliest person at the resort. He will single handedly make your vacation a 5 STAR experience. Everyone of the staff are awesome. I can't say enough of all the people who work here and once again CHRISTIAN.
Premala2018
From Tripadvisor
Default avatar 2020 50

"Great Destination"

My husband and I visited Garza Blanca in Cancun and we were really impressed with the quality of the property and the service. From the moment we arrived to the moment we checked out everything was outstanding. The quality of food and drinks are second to none and the customer service commitment is excellent. The pool areas, the restaurants, the beach, were remarkable. It is almost imposible to mention everyone, however, here are some names that stand out: Alondra and Luis at Blanca Blue and compliments to the chef and the kitchen staff, the best breakfast and service I've ever had. At the elite beach/pool Carlos and Samuel went above and beyond and Benito and Ramos served the best drinks and the best sandwich lunches. In the sales office Sabby, Richard and the entire team were amazing. Our room was cleaned and refreshed every night paying attention to every detail. Garza Blanca delivers the best.
Wandabaker1
From Tripadvisor
Default avatar 2020 38

"LOVED IT!"

Amazing resort. Loved the staff, area, and food!! Our server Mauricio at the La Casona STK house was amazing and so was Hector at the Hiroshi Japanese restaurant. Both went out of their way to make our stay special! The resort was very clean and family friendly. All the staff and people were so nice and helpful. Definitely coming back, so fun! Thank you!!
Chelseao371
From Tripadvisor
Default avatar 2020 33

"Isais, massage therapist at the fantastic spa, was MORE THAN WONDERFUL!"

I cant rave enough about how wonderful my massage was from Isais at the spa at Villa del Palmar Cancun. Ive already booked a second massage with him for Saturday. He gave me one of the best deep tissue massages I have EVER received.
Pam Gibbes
From Tripadvisor
Default avatar 2020 45

"Fabulous!"

Fabulous vacation in paradise! We enjoyed a 2 bedroom suite and the wonderful staff took care of our every need. Samuel provided exceptional service on the pool deck, setting up our chairs everyday, making our dinner reservations and making sure we had everything we needed! Benjamin took great care with our drink requests and always made sure we had a bucket of ice & bottled water. Super clean and sanitized.
N9558 Q Qjoanp
From Tripadvisor
Caption

"Birthday trip"

I chose Garza Blanca for my early birthday trip in March. From the moment we checked in, my wife Jennifer and I experienced world class service and attention from every single resort team member. The resort is gorgeous with modern decor and amenities everywhere you look. And super clean!! Now on to the Garza team: Eloisa and Victor were over the top with their hospitality at the pool area. Just AMAZING! Lets just say that we were never without a drink. As busy as they were, Eloisa and Victor made a point to stop and conversed with us every chance they got. At the restaurant Blanca Blu, breakfast and dinner were outstanding. Every entree looks like a work of art. The head chef, Tiago, is a genius and very creative. We are grateful to have met Tiago and even got to chat with him on a few occasions. Not only did Tiago make some great recommendations from the menu, he also made us a couple of his special off menu creations. The wait staff which includes Armando, Eduardo, and Daniel were phenomenal. Not to mention the hostess, Alondra, who always welcomed us with a warm smile. Our butler Rene, made sure everything was in order and that we are comfortable at all times. He personally oversaw our stay at the hotel with the utmost care. Last but not least, a HUGE THANK YOU to Garza Blancas manager, Otto. He treated us the same way he would a celebrity VIP guest. I was surprised 2 nights in a row with a birthday floral bouquet and then a delicious chocolate birthday cake (my weakness). Im pretty sure that Otto and Rene had something to do with my birthday surprises, but being the humble gentlemen that they are, they didnt want to take credit for the kind gestures. Needless to say, we loved everything about Garza Blanca. And already planning our next trip back!!
Lucas Ortiz726
From Tripadvisor
Default avatar 2020 24

"Awesome Stay"

My husband and I traveled to Cancun for the first time! We had a fabulous time! The food was amazing! Our room was top notch! It was a lovely room with a spectacular view! The staff was terrific! I cannot say enough about Adrianna and the front desk crew! Everyone made our stay so special. Everyone on thre hotel grounds were si respectful and polite.
Sandy M
From Tripadvisor
Default avatar 2020 8

"Amazing stay at Villa Del Palmar in Cancun!"

Moises, Alex and Adrian were absolutely wonderful and went out of their way to make everyone feel welcome and provide top notch service. Weve stayed in numerous resorts and this by far is the best. The food is phenomenal and staff the friendliest and most accommodating weve ever experienced. It was a pleasure to be here and we cannot wait to come back to see our friends here at VDP!! Highly recommend to anyone looking to visit Mexico and Quintana Roo area. Family friendly and safe. A++
Q2708 K Gcrystalr
From Tripadvisor
Default avatar 2020 2

"Fantastic!"

We have never been treated so well. The resort was fantastic. The restaurants were excellent and the food great. The grounds were extremely clean and well taken care of. The staff was always friendly and professional. We would recommend this resort anytime and to anyone.
Paulstrong1956
From Tripadvisor
Caption

"Mollys 60th Bday"

The experience was top notch from beginning to end! Alejandro made the outdoor experience a pleasure from conversation to entertainment. Davino, the Italian restaurant is highly recommended and worth visiting on multiple nights! Truly grateful to the cleanliness and friendliness.
Hasijac3
From Tripadvisor
Default avatar 2020 7

"Our favorite place & AMAZING SERVICE"

Carlos at the Eilte Pool is absolutely amazing, he took care of us during our entire stay and helped us with anything that we needed. We couldnt have asked for better service and we sure hope Carlos will still be there for our next stay as we can not wait to come back!
Katelynnagle
From Tripadvisor
Default avatar 2020 52

"Family time "

Best resort in Cancun no doubt. Best service by Eduardo and Eloísa always cordial and respectful. Would come back here weekly if I could with my family. The Garza Blanca resort is spectacular in every aspect, luxury is all over the place and waking up in the morning to a lovely sunrise its simply amazing y seriously recommend Garza Blanca 100% percent
Rays P3060 Wx
From Tripadvisor
Default avatar 2020 27

"Great resort with exceptional service"

Amazing service, great rooms, great food. What else could you want?!! My husband and I enjoy our relaxing time at this resort. Pool service, beach bar, restaurants and AWESOME spa service! We love this location!!
Amandao719
From Tripadvisor
Default avatar 2020 18

"Can I just live here, please??"

Best resort I've ever stayed at. 5 stats isn't enough. The staff is unbelievable... Welcoming, warm and helpful. I've never felt more tranquil and rested. And this place is STUNNING! Going back again!
Footprints316104
From Tripadvisor
Default avatar 2020 22

"Best vacation ever"

Garza Blanca Cancuuun is amazing. Everything is to perfection! Food is delicious no matter where you eat (ceviche maya was my favorite pool side). Wonderful hosts/servers readily available to make your visit paradise- foods, towels, or any need quickly fulfilled. Shout out to our wonderful Butler Javier and beach servers Victor and Maria. Covid test on site for travel needs is available for purchase- currently you pay for pcr but can get antigen test for free. The cost is worth it for an unforgettable and relaxing vacation.
Vaca Vicky
From Tripadvisor
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"Garza Blanca is officially our favorite!!"

Garza Blanca is officially our favorite!! Elosa took great care of us whether at the pool or at Blanca Blue. Her smile is contagious, be sure to ask for her when you are there. You will LOVE her!! Rene was super attentive and made sure we always had our dinner reservations and we had everything that we needed in our suite. Really ALL the staff was wonderful. It was simply amazing!! We cant wait to go back. We had a great time. Until next time..

Liz H.
From Travelerstalk
Belen a

"100% Satisfaction "

I was a guest with a Villa del Palmar Member, it was quiet a experience the 2 bedroom studio was really nice with decor, lots os space, a full kitchen actual one an half with the one at the 2 bed studio. Nice balconies with 2 hammocks. Every single employees that we encountered during our visit stole our hearts with their professionalism, carisma and care double thumbs up and thanks
Mb A888
From Tripadvisor
Default avatar 2020 54

"Some of the best food and service Ive ever had"

Villa del palmar is a beautiful resort located outside the hotel zone but its an amazing resort. This hotel had beautiful views, wonderfulPools, incredible restaurants, and its somewhere I cannot wait to get back to. We were greeted by our personal concierge, Leticia, who was very kind and went out of her way daily to ensure we had a great stay. The food: every meal we had was wonderful! All the restaurants offer a wide selection of food and as someone who is a bit of a foodie and well traveled, I can promise you the food is excellent! Amr, the food and beverage manager, went above and beyond to make sure our meals were incredible! The one piece of advice I will give you when it comes to food... MAKE RESERVATIONS for dinner! The restaurants fill up (this might be due to Covid) so just make reservations a night in advance. This was the key to us enjoying each meal without having to wait. For the kids: There are 2 kid pools as well as a kids club. The staff inside the kids club is beyond wonderful and very caring. They do activities, games, movies and more. My 7 year old loved it! The remaining pools are also a lot of fun for the kids but even with a packed resort and several kids, it was never loud or felt like a family thing. If youre here as a couple, youll still love it. The service: Ive stayed at over 15 all inclusive resorts and this is the first to have not only a beverage attendant but also one dedicated to taking care of your towels and chairs, Moises took care of us and he was incredible. Daily he would pre-reserve our preferred chairs at the pool, lay our our towels, adjust our umbrella and more, he even cleaned our sunglasses. Jose, who was our pool attendant for the stay, made sure we had a bucket of water in ice anything else we wanted to drink, and even remembered our favorite beverages day after day. The beach: the sand here is a fine white sand that feels amazing to walk in. The water is a bit clouded with sea weed but there are Bali beds on the beach you can just grab for free if you want to lounge out by the ocean. The pools: The adult pool and the kids pool are both heated, which in March was very nice. The main pool has views of the ocean and was our prime place to spend our time. The rooms: we booked a 1 bedroom ocean view. The view was beautiful and the main living room offered a Murphy bed which was much nicer than a sofa bed for our daughter. You also get 2 bathrooms in that room which is very nice, and a large balcony with a hammock. Overall we had a wonderful 6 nights here and will come again. Whether youre traveling with family or just as a couple, youll love the value you get here! Chantelle Turner.
Chantelleturner
From Tripadvisor
Default avatar 2020 20

"Best spot!"

Have been here 6 times, the service here is second to none. Big thanks to their staff especially Moises, Benjamin, Martin and Eduardo for their exceptional service. Also their dinner stuff and room keeping. Cant recommend this place enough!!
M8267 H Rchrisr
From Tripadvisor
Default avatar 2020 11

"Everything was great!"

Beautiful resort with some of the best staff! Benjamin, Martin & Moises were super friendly and took such great care of us all! The rooms were always kept clean & the food was delicious! Definitely will be coming back!
Vanessaa890
From Tripadvisor
Default avatar 2020 56

"LOVE this resort"

Moises, Martin, and Benjamin were phenomenal!! Ive been to Villas multiple times and the service is unparalleled. The staff really treats you like family and the food/drinks are delicious. Thanks again guys!!
Melissaa B526 Gf
From Tripadvisor
Default avatar 2020 30

"Amazing Birthday vacation "

From the moment my husband and I got there we received excellent service from Ronald greeted us with a "welcome home". He was a great first impression and made us feel like we belonged. From there we meet our butler Rene, who is one of the hardest working employee we have ever met. He took us to our room and made us feel right at home. Every day he would check in on us to see if there was anything we needed from making dinner reservations to make sure we had games in the room when it was storming out. He also helped my husband plan a birthday surprise. Our favorite restaurant was Blanca Blu, on our first night there, where we met our server José and Denise who made the meal an experience for us and not just eating. After dinner the head chef Tiago came out to make sure the meal was everything we desired. We saw him through out the week as he continued to make sure the food was perfect.We also visited the spa where we received amazing couples massages from Victoria and Denise. We would like to thank everyone who we met during our visit, we will definitely be coming back soon.
Karac763
From Tripadvisor
Default avatar 2020 40

"Amazing experience, from beginning to end."

3 course meals, environment, entertainment, activities; all were an amazingly fun experience. if you have the extra buck to stay here, I recommend it. rooms are large, clean, and most come with ocean view, the safety at this hotel was incredible, communication between front desk and taxi companies notified each other of who and when people would be going and coming back. I felt extremely safe. As well, most taxi people offer to wait for you during your shopping or out eating so you have a safe drive back to your hotel ( they don't charge for the wait, but tips are appreciated)
Luisdurancare
From Tripadvisor
Default avatar 2020 33

"Jay Lindsay"

This place is amazing! The food was as good as it gets and we are foodies. I decided 10 years ago to never do all inclusive again but decided to try one more time. I didnt know all inclusive food could be this quality. Victor at the poolside bar was probably the best beach waiter Ive ever had and thats saying a lot since Ive been to islands all over the world. Just a great person who loves life. And Luis at Blanca Blue was just as amazing and put together a dining experience like no other. Will definitely come back here!
Jaylindsaydds
From Tripadvisor
Default avatar 2020 28

"Amazing weekend!!"

I cant put into words how amazing Garza Blanca & Blanca Blue restaurant is!! Shout out to amazing Victor (pool side & beach side) & Luis at Blanca Blue for their amazing service and out of this world drinks!!! Weve been all over the world and know 1st class service and I can say without a shadow of a doubt this place is 5 STARS!! You will not be disappointed!! We will be back ASAP!!
Amyl C5656 Io
From Tripadvisor
Default avatar 2020 37

"Excellent stay"

This was our first vacation since COVID and also the first one with our 6- month-old. We waited until we were both vaccinated but at the resort, we were pleasantly surprised with how good of a job the staff did in taking COVID precautions seriously and especially in the fact that more people were considerate of wearing masks indoors when possible (i. e. when not dining or working out). We also lucked out that the resort misty have been 2/3 vacant when were were there.The resort was beautiful and the food was amazing. We were never disappointed. On that note, we wanted to give special recognition to Antonio Mendoza, who served us dinner at Davino on two separate nights and was easily one of the best waiters we've ever had, as well as Mr. Amir Idress for going out of his way to accomodate our dietary concerns.
Azkwala
From Tripadvisor
Default avatar 2020 68

"Stacie"

Cesar was the best pool attendant! He made sure all our needs were met plus some!! I will for sure be coming back!!All the staff here is amazing. They want everything to be perfect and they work all day to achieve that. Food is fantastic and drinks are delicious. Many many pools to choose from!
Stacie B
From Tripadvisor
Default avatar 2020 29

"Garza Blanca - Blanca Bleu Restaurant"

Santiago, Armando, Eduardo (nickname camel:-), Everyone - the best! Santiago, the chef, makes delicious meals with sauce creations that satisfy. My favorite is his mole. We ate there for our breakfasts- I wasnt a big Benedict fan til now. We were taken care of and spoiled, with the service and the food. Thank you. Enjoy!
A7002 Y Zelizabethg
From Tripadvisor
Default avatar 2020 16

"Garza Blanca"

Angel was our room food service guy. He was very polite and great. Javier was good and so were the housekeepers. We have had the best service and most respectful and helpful staff. They are exceptional. Lulu is awesome. She makes sure we are taken care of from A-Z.
959diannah
From Tripadvisor
Default avatar 2020 47

"Excellent pool staff and beautiful accommodations!"

We always enjoy visiting the Villa Del Palmar resorts! This vacation we tried the Cancun location. The room, grounds, and pools are always in pristine condition. We cant say enough about the staff - Moises, Martin, Jose, Samuel and Alex - they were so friendly and attentive. Moises visited with us and answered all of our questions regarding Mexico. He was always cleaning all of my glasses because I constantly have fingerprints on them! The staff is like family, they take time to get to know you and we got to know them. I was also pleased to hear how well the resort has taken care of their employees during the pandemic. That says a lot about the ownership- happy employees makes happy customers! I am always sad to leave. Until next time- thank you VDP!!
W4897 C Dnicolel
From Tripadvisor
Davidmad1

"Garza Blanca does it again!!"

Garza Blanca does it again...this time in Cancun! We were blown away with the experience of having a concierge/butler. Using WhatsApp we were able to communicate with Adrian and Rene anytime of day and into the evening for reservations, general information, and for guidance on our COVID testing. The entire staff displays that Garza Blanca hospitality and that heartfelt hand over their heart when they greet you; a habit I picked up too.The resort is just beautiful! The grounds are meticulously kept. The pools were perfectly blue. The ocean view of those turquoise waters was breathtaking! The rooms were so comfortable and serene that staying in them was a treat. The white and green color schemes are clean and fresh and invite you to just truly enjoy the the peaceful ambiance. Whether we were swinging in the hammock or sitting around, we were able to completely unwind. Thats what the Garza Blanca experience does...it makes you so comfortable that nothing seems urgent or pressing. Time seems to slow down just for you. Thanks Garza Blanca and thanks Rene and Adrian and all the other Garza staff for making our trip a fantastic one, yet again!
Davidmad1
From Tripadvisor
Default avatar 2020 38

"Excellent"

All the staff excellent, Hector at the Japanese Restaurant took care of me and my family, also Roberto at the bar outstanding. Gustavo at the Spa outstanding too, Humberto at the Caprichos also outstanding, actually everybody amazing
Edvin292010
From Tripadvisor
Default avatar 2020 17

"My FAVORITE Vaca! "

I was just about to write my 5 star review for Garza Blanca Cancun, when I saw a 1 star review that was written just few days ago. Being there for 10 days and having one of the best vacations ever, i had to read it. It was in Spanish, so i translated the review in English.Mr. "CanadaClayton", sorry , but you are absolutely WRONG! I have been at Garza for 10 days and my parents loved it so much that they decided to stay from Dec 28th - March 11th. CRAZY I KNOW, but obviously that means it was MORE than worth it. Not only is the service impeccable, but every single person working there is so nice, hardworking, and pleasant which is very rare to find anywhere. With all due respect I have to dissagree with everything you said! I even checked your other reviews, they are mostly 1 or 2 star. So I guess you are one of those complainers that is never satisfied.Now, I want to tell you about my experience:Grounds of the resort are absolutely gorgeous. They are working on the other side of the resort, but I have not seen one speck of dust for the 10 days of my visit. The servers are amazing, they don't walk, they run all the time to make sure that you have everything you can possibly need, especially Victor. After every dip in the pool, Victor made sure we came out with fresh towels and the pool chairs made nicely. His up-lifting fun personality made going to the pool that much better. As for room service, Antonia is one of the sweetest people I have met. I needed a smaller/ flatter pillow to sleep with since I have neck issues, and within less than 3 minutes, she was at my door with options of pillows to choose from. Buttler Adrian was there any time you needed him. I have never met a more selfless person who would help you with anything and make you feel part of the Garza family. For instance, after my 10 days at Garza unfortunately came to an end, and my parents continued their stay, I kindly messaged Adrian asking if he could do me the favor of ordering my mom flowers for her birthday, and without hesitation, it was a done deal! He made sure to even hand write a personal card from me! The bartenders were excellent, they'll make you any drink you desire, plus if you are into high end Tequilas, they have them there.All in all, I can say that this resort is one of the best I have ever been to. Do yourself a favor and book this trip ASAP! Thank you to all at Garza for making this vacation unforgettable. See you VERY soon.Leana Sapun
Leanasapunn
From Tripadvisor
Default avatar 2020 44

"Best resort experience ever!"

I booked my vacation online along with shuttle transportation from the airport. The entire staff from Manuel to Leonel at the front desk. Room service and restaurant staff. Best Ever!!!!!! Book this property now!!!
Dylans Mom2014
From Tripadvisor
Default avatar 2020 27

"Absolutely spectacular!!!"

My family & I cannot say enough about the amazing resort but most especially the incredible people & service Luigi Margalli, Eloisa Martinez, Luis, victor, Ronald, Adrianna, Javier just to name a few I cannot wait to go back & to take other friends & family with me to enjoy this wonderful home away from home in Mexico
Reneecarter2508
From Tripadvisor
Default avatar 2020 39

"AMAZING LUXURY HotEL"

WOW ! There are no other resorts like the Tafer Residence Club and Garza Blanca that provide class, luxury, art, and absolute best customer service! The moment you walk into the hotel you can tell that the designers took their time with the details. The decor of all their resorts are so beautiful. This hotel has só many pools and they are heated with over 4 jacuzzis. We were celebrating an anniversary and they upgraded our room to one bedroom suite, which was bigger than my old apt in the states. They decorated our room and provided us with a full time butler, Javier who was also amazing! I'm not one for all-inclusive options which we opted-out of but after trying their restaurants I would definitely consider next time. Blanca Blue is my favorite restaurant their again amazing decor and service with beautiful views. Ask for Randy! This hotel, although away fro the hotel zone has access to private white sand beach and you have access to everything at Villa del Palmer resort. Also was within walking distance to ferry for Isa Mujers for $15 usd per person for 30minute trip, i totally recommend and visit North Beach, so beautiful. Chino, with member service was so nice and gave us tour around resort! For luxury, cleanliness, decor, views, privacy, and great service for the price is amazing. I have stayed at places like Secret and Dreams and would prefer Garza Blanca, you wont go wrong!
Coastal490228
From Tripadvisor
K12dad

"A visit to Blanca Blue..."

A special shout out to Dennise and José for an enjoyable experience! The food is delicioso and special. We can say that the aesthetic and ambiance of the restaurant is top class. Be sure to dine here.
K12dad
From Tripadvisor
Default avatar 2020 5

"Best service ever"

This is our first time staying at Garza Blanca Cancun. From the moment you arrive they treat you like a VIP. The service is amazing. We spent the most time with VICTOR at poolside he gives exceptional customer service. If you need anything he is there for you. He brings high energy and professionalism every day. We love the food and service here, its the best. The restaurants are amazing as well Blanca Blue is a must if you stay at this resort. Carolina, Armando and Luis give exceptional service. We recommended anyone who is going to Cancun to stay at Garza Blanca Cancun.
Richh187
From Tripadvisor
Default avatar 2020 34

"Amazing service!"

The BEST experience with staff we have had at ANY resort ever is right here at Garza Blanca. Thank you to ALL of you for giving us an unforgettable vacation. Especially to Eva and Izmael! You guys rock!!!
Sharpefam17
From Tripadvisor
Lisa2325

"Luxury Hotel w/the Most AMAZING Butler Adrian!!"

Garza Blanca is a new luxury hotel which is the newest edition to the Tafer hotel group in Cancun. Although this property is still under construction, the service was impeccable. The rooms are modern chic w/room controls at your fingertips. The grounds were perfectly landscaped. The pools are stunning. Plenty of lounge chairs on the beach to enjoy the view. This luxury resort will not disappoint with all the modern amenities. All that said, the one thing that makes Mexico unique is the welcoming spirit of the staff. Their friendly nature and knowledge of the surrounding area makes for a pleasant experience. Victor at the pool bar was super friendly and fun to be around. Adrian, our Butler for the week was outstanding. He checked in with us every morning and several times throughout the day to help with reservations, covid test results and generally anything else we might need. He made sure our room was always stocked w/our favorite drinks/snacks. He made our time at the resort hassle free as he was very friendly and competent. We look forward to returning soon.
Lisa2325
From Tripadvisor
Default avatar 2020 35

"Sam Romero"

Sam Romero very friendly, he and other staff taking care of you , every day he prepared our sit by the pool for us ! excellent visit! All the food was amazing, restaurant staff go above and beyond! Will comeback again soon
67roxyl
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Really wonderful."

Really wonderful. They made our stay much better than we thought. They even made our service dog welcome. They provided treats for us daily. Really looking forward to our next trip here! Thanks to Javier for his exceptional services and to Lois for introducing us to this great resort. This resort is only half open right now but I can imagine how great it will be when it is fully open!

Linda Alston
From Travelerstalk
Tyson b

"Great stay, superior service!"

Our family of 4 spent winter break at the new Garza Blanca Cancun, having been to the Puerto Vallarta property 3 times perviously. The hotel is only half completed, but the sister hotel next door -- Villa Del Palmar -- provided numerous restaurants and other amenities to make our stay a great one. And the service at Garza Blanca was absolutely INCREDIBLE across the board! Thank you to Javier and all the other staff who worked dilliently to ensure that our trip was one to remember :-)
Tysonb101
From Tripadvisor
Default avatar 2020 29

"My yearly visit to Mexico"

Being a time share owner I was amazed by the new Garza Blanca in Cancun. Absolutely beautiful with modern decor, 5 pools, jacuzzis and state of the art amenities!! All of the employees were exceptionally friendly and helpful!! I found that their sanitizing was better than here in the USA! I cant wait to go back!!
Donnam V1847 Pc
From Tripadvisor
Default avatar 2020 58

"Best place for a Romantic Getaway! This place was absolutely incredible!"

The staff were all friendly and helpful at every turn.The room was super cozy and well stockedChef Fabian and his team, his incredible taste made us laugh a lot. we really enjoyed his food, something uniqueIt is unique and peculiarthanks a lot
Philipinwork
From Tripadvisor
Default avatar 2020 62

"Best birthday ever!!!"

This place is amazing! I can't really say enough about this resort. I just spent my 39th birthday there and can't wait to go back. They made me feel like a queen! The room and the whole resort were just breathtaking and the food was to die for. Our host Rene was the best! He made my birthday so specil with balloons and even a cake! The guys by the pool were so awesome too Cesar, Luigi, Victor, Mariana, and Izmael at the bar and Jose took good care of us. If you have a chance to stay here do it! You won't regret it.
Maps816771
From Tripadvisor
Default avatar 2020 58

"Wow, LIke Wow"

This place is great, the service is unreal, this is the old Mexico great resorts attitude with the sophistication of today. Mexico has never been one really for a "foodie" but this place is, the food is incredible, service amazing. Yes, it is all inclusive, if you want to step up however for Lobster there is an additional "minimum" charge. This place will not disappoint you. Its new, amazing and incredible service. Forget downtown Cancun, that place is slum, step up to something romantic and amazing, This is the place.
Chrish D4474 Vx
From Tripadvisor
Default avatar 2020 62

"Paradise"

This place is spectacular. The views, the accommodation, the people- everything is wonderful. Met some lovely folks that made our stay extra special. Victoria and Isiais were great at the spa, Eloisa and Lugi by the Garza pool, our concierge Giovanna, our agent Lance, as well as as the guys at the swim up bar and Miguel in the Lobby bar were all standouts to us. I hope these folks are recognised for all the hard work they do. We cant wait to go back. This is my new happy place
Nnavarra83
From Tripadvisor
Default avatar 2020 48

"Lovely Hotel Staff"

Beautiful hotel and resort. The amenities are great. The hotel works very hard to take care of dietary restrictions and severe allergies at their restaurants to meet all of your needs, of which we had many in our group, including vegan, gluten free, nuts, tomatoes and shellfish. One chef at Hiroshima even whipped up an incredible tasting gluten free teriyaki sauce for us, which was not on the menu. However, if you are not doing an all inclusive or eating out much, we suggest asking your taxi driver to make a quick stop at a grocery store on the way in from the airport to the hotel, if you planned on making food in your room. This seems to be the easiest, most efficient way to get larger amounts of food in from town. The hotel's little market/grocery store Palmitas will have enough of the basics to get you by for a day or so even if you have a larger group.Our three bedroom accommodations were beautiful with plenty of room for our 6-8 adults to be comfortable in. Pro-tip: Don't leave your screen doors accidentally cracked open in the evening/night or you'll be scratching your mosquito bites for the next two weeks lol.I would highly recommend getting a massage from Isaias a massage therapist at the spa, and even being attended to by Adlemy at the spa was perfect. Lulu, our very favorite concierge, is an incredible force of nature that makes everything you want happen beautifully. But our time there was made most enjoyable by Otikio (who quickly became our favorite person), and the pool staff Moises (who was the best ever), Carlos and Azusena, as well as Samuel and Raul. We could easily tell that their care was genuine, even "down" to our room service attendant Lazaro. Yes, the resort is beautiful, the food options are varied, beautifully presented and delicious, the pools and hot tubs are impeccably clean and there are so many of them to chose from, there are plenty of resort activities and entertainment to keep all ages happy should you chose not to do any excursions, the beach and ocean color is stunning to wake up to every morning but... the staff... genuine, thoughtful, helpful, kind, smart, funny... is what actually makes us want to hurry up and go back again.
Midwifemarisol
From Tripadvisor
Default avatar 2020 48

"Great experience"

Izmael and Christian are the best, always making sure we are relentless care of. The pool is perfect temp, drinks are cold, views are to die for. They always made everything easy and safe to stay at..
Austinw O7215 Nf
From Tripadvisor
Default avatar 2020 53

"Cannot wait to come back"

Had an incredible experience at even the partially constructed resort. The noise was at times not nice but bearable. The best part was having a butler, Adrian who went above and beyond to make sure we had anything we wanted and was reachable by Whatsapp communication. He was personable, professional, and courteous with great communication skills. The wifi service on the resort was A- and would only cut out in elevators and sometimes on balcony. The food is fresh and excellent, especially the tuna salad at the snack bar and Mariana and Victor provided excellent service. Jose had amazing energy with Aqua Zumba and kayak tour. Can not wait to go back to the fully constructed resort. The only thing we wish was the resort prepared us better for the airport experience; 1. do not throw out the immigration card as need it to board the plane 2. even if have carry on luggage, still need to check in at airline counter, not go security desk 3. keep that in mind on days you travel as morning departures can be very busy.
Preleste
From Tripadvisor
Default avatar 2020 4

"Best service and dinner"

This was the best service we have ever experienced in all our travels. Denisse and Deyvison made this night a memory we will never forget. They brought tears to my husbands eyes what they did for him. His favorite dessert is Tres Leches (not on the menu) but was served to him for his 40th. They also put on jaw dropping show of "Mayan Coffee." Everyone here is the most generous and polite workers. The food was out of this world! Better than 5 gourmet food!
322briank322
From Tripadvisor
Default avatar 2020 39

"Great Service and Staff!!!!!"

This vacation is truly highlighted by the amazing people on staff that went above and beyond everyday. On the pool side I want to thank Victor, Luigi, Caesar, Eloisa,Jose, Mariana. Blanca Blue was amazing from the time we were greeted by Alondra and Dennese, our waiters were amazing Jose, Eduardo, Luis, Armando. Stephanie thank you for being so sweet and checking on us and the kids while we were eating to make sure the kids were having a good time. Alondra and Dennese thank you for always having pictures for the kids to color every morning at breakfast l, they loved it.Tiago the head chef truly did everything to make our culinary experience special. We just want to say that these people are what make this beautiful resort special. They made it feel like a second home for us this week and everyone did everything in their power to make it an amazing experience. I know that I am probably missing a few names but I am terrible with names so it shows you that these people stuck in my mind the whole week. I saw their passionate and kind hearts and hard work all week. So I want to thank them for keeping us safe and healthy during our adventure with our young kids.
Mobile477334
From Tripadvisor
Default avatar 2020 46

"Gaza Blanca"

Victor at the pool area is great! You can tell he loves his job, very engaging, personable and truly wanted guests to have a great experience! He checked in on you at the pool or in the eating area and has a great attitude! Thank you!
Tng8899
From Tripadvisor
Default avatar 2020 38

"Blanca blue restaurant"

The restaurant is beautiful, wonderful staff and delicious food! Our family ate here twice and enjoyed every bite! The staff went out of their way to make us feel special. We thank all the staff, Jose, Luis, and Denise too!
V2870 K Fpatriciac
From Tripadvisor
Default avatar 2020 24

"Excelente"

This hotel is awesome. The service is exceptional and the location is perfect. Moises was wonderful and friendly. He gave us valuable information about places around the resort and cultural knowledge. The restaurants have great offerings and pay close attention to special dietary needs. While we had one minor incident at a restaurant the staff was very attentive and responsive to our needs. Everyone here is fantastic and goes beyond expectations to make you feel welcomed.
Wolsiefermichael
From Tripadvisor
Felicia a

"Great place to stay!"

Beautiful resort! Friendly staff! Everyone goes above and beyond! Great food! Love the pools! It has all the amenities you need to enjoy your vacation. They are very attentive and everyone is willing to help with whatever you need. The response time to requests are immediate. So happy to be part of the Villa Family!
Felicia0623
From Tripadvisor
Default avatar 2020 11

"Bad experience"

The hotel was very nice and so were the people that work there. Except for the people at the front desk. I hurt myself very badly at the hotel and not one person at the front desk asked how I was or if I needed a doctor. I was told that if I wanted a dr. after hrs. I would be charged. The people outside and in the restaurants couldn't do enough for me they were wonderful but the staff inside were horrible didn't even care. I am now back and forth to the dr. to see the extent of the damage to my leg.
Journey271928
From Tripadvisor
Default avatar 2020 40

"Birthday fun"

Let me just start off by saying that this resort is top notch! The service is incomparable. They are here for everything you need from start to the finish of your vacation. You dont know what you are missing. Come say hi to some friendly faces, Anibal, Mariana, Cesar, Jose, and many many more others.
Mia Luna2020
From Tripadvisor
Default avatar 2020 52

"Love it "

we were group of 18 people, four couples with children .We had such an amazing time from every perspective: the resort is beautiful , the customer service professional and upscale, we felt human touch in every step during our visit. Staff is friendly and welcoming, rooms are nice and clean, the property is beautiful but what really impressed us the most it was food and restaurants in this resort. The food is delicious, they are serving high quality gurney food: i can say that that i tried the most delicious Italian and Japanese food there . I visited villa del palmar 3 years ago, they improved the food quality from good to excellent , Food and beverage management did a great job . I definitely recommend this resort
Mayadedia
From Tripadvisor
Default avatar 2020 43

"Great resort, amazing staff."

Would definitely recommend! Loved my stay at Garza Blanca! Victor took great care of us by the pool! Our butler Javier was also amazing at answering all of our questions and setting up a rental car. Definitely worth the trip.
Emine Rose
From Tripadvisor
Default avatar 2020 60

"Amazing"

Best service ever. Samuel the pool concierge went above and beyond. Not only did he have a chair for my husband to sit in everyday, he would adjust my umbrella every time he walked by to make sure I was covered, and then he washed my sunglasses, really who does that? Sergio the STK bartender and Alfredo in Davino were awesome. The food was exceptional. The staff would address us by name whenever they saw us now-thats personal service . We cant wait to go back.
Heidi H
From Tripadvisor
Anivelos

"One of the best Resort. we will be back"

We just got back from this Resort and we loved it. The hotel iS REALLY CLEAN, the property and amenities are incredible, the staff are so welcome and friendly:At the breakfast restaurant: Elias and Martin Santos (they work together) are so friendly. unbelievable servers. A big shout-out to: At the pool: Samuel he is the best. Set up everything for you: towels, umbrellas and he even cleans your sunglasses. best. Also Candelario he is a nice pool server.At Zama Restaurant (lunch): Jorge Gomez is the best server. OMG! and Patricia she is so friendly.At the room service: Rossana is awesome. She takes care of everything in your room. Love it! We stayed at the two bedrooms ocean view and the room is FANTASTIC.The only thing I DIDNT LIKE is when you arrive they set up a tour to go to their new hotel Garza Blanca but its not just a tour , by the end they try to sell a membership to you. And it takes your whole morning. sucks! They should tell the true and ASK YOU FIRST if you would like to know more about membership. Didn't like this at all. Overall the hotel is AMAZING.
Ani Velos
From Tripadvisor
Default avatar 2020 8

"GREAT Service! Absolutely fantastic vacation!"

We had a fantastic stay this past week at the resort. The room was great and always cleaned well. The food at the Japanese restaurant was absolutely delicious and the service at all other restaurants on site, was great as well. The thing that we enjoyed most was the service from many of the bartenders that we talked to. Adrian Peit and Candelario were 10/10 at the Tiki Bar every day. They always went above and beyond our expectations and truly provided us fantastic service. Similar situation at the Steakhouse bar. Carlos and Roberto also exceeded our expectations and provided us exceptional service during our 6 day stay. All 4 of those bartenders should be recognized for their effort, service, and passion for what they were doing. I know I am not alone with this review, as many other guests were saying the same things throughout the week. They truly did a fantastic job and I thank them for all of their hard work! Overall we had a great stay and would love to come back!
Robert S215919
From Tripadvisor
Default avatar 2020 49

"VIP services"

What a great trip we just love Garza Blanca the staff is the most amazing people to be around. From Andre to Lulu and all staff from the pool staff taking care of all are needs. 5 star place. Well be back in June and bringing the whole family this time. Thanks for everything you guys do for us to make everything perfect!
487rhetth
From Tripadvisor
Default avatar 2020 2

"Garza Blanca Cancun"

We swam every day in the awesome infinite pool. The temperature was perfect. What made the trip top notch was the wonderful servers at the pool. Luis, Mariana and Chef Eldorado, who cooked us sea bass right from the ocean. So delicious! Every day they had towels and drinks ready for us. The staff gets five stars!
Patty Cincy
From Tripadvisor
Default avatar 2020 23

"Love this place"

We are treated so well whenever we come here. All the staff is extremely hard working and friendly. We always feel so pampered. Eloisa our attendant and waitress for most of our days has made sure we never had a want while we enjoyed our time lounging at the pool. She even patiently allowed my husband to practice his Spanish kindly correcting him as needed. And she even practiced some Italian with me. We look forward to our next visit.
Ptdavey1
From Tripadvisor
Default avatar 2020 39

"The best of the best!"

We just got back from this resort and had the most amazing time! The property and amenities were incredible, the service was outstanding and the food, omg, the food was amazing! Beautiful white sandy beaches and a welcoming and friendly atmosphere. I can't wait to go back but next time we are going to go visit one of their other properties in Cabo. Can't wait! Also, a special shout-out to Alfredo Guzman. He was our dinner and nightcap bartender at the bar outside of Devinos. He always knew what we wanted and had it waiting for us when he could see us walking up. He was fantastic!
B1029 B Cstephanies
From Tripadvisor
Default avatar 2020 19

"We L.O.V.E. it! We will be back!"

This property is just as wonderful as the pictures on their website. We had a great time. Our family suite ocean view was FANTASTIC and worth the money. Our 17 year old son did not want to come home, thanks to Alex and Beach Volleyball! The food was very diversified, some better than others. The beach staff and the TIKI was great. Thanks Jose and all they guys for a great time. We will be back! It is not in the hotel district. It was quiet and relaxing and warm and fun!
Lehlapietz
From Tripadvisor
Default avatar 2020 64

"Great trip"

Great food and staff, roomy suites, nice calm water beach and steps to Isla Mujeres ferry.Variety in cuisine was excellent. The staff was friendly, attentive and respected covid safety. All inclusive was the best value!
F Varley58
From Tripadvisor
Default avatar 2020 59

"Cancun vacation Villa del Palmar "

We went to Cancun for a weeks vacation and stayed at Villa del Palmar. The place was absolutely beautiful! The staff was extremely polite and friendly. We went on a few excursions and also stayed by the pool. The service was great especially one who waited on us while at the pool Martin. Guy was amazing! We will definitely go back to Villa del Palmar.
Baggs88
From Tripadvisor
Default avatar 2020 67

"Excellent service!!!"

I cant even begin to express how great the service is. The staff is amazing! Personable, funny, accommodating, all around amazing and they remember you by name! They are really there for you and look like theyre enjoying it at the same time, to me thats whats important. The pool service staff as well as the Blanca Blue Restaurant staff are top notch. The staff Ill remember who really made the stay enjoyable are the pool staff Eloisa and this one other guy whos name I unfortunately cant recall, but hes hilarious and always running around ready to serve with a smile and a joke. The Blanca Blue Restaurant staff Armando and Irineao were amazing as well. Always excellent food and service. Our last night we had the food truck. When I say great grilled seafood, I mean it! What else could you want? Fresh caught seafood while eating on the beach with live music! Great way to end our vacation. Overall the environment is relaxing, beautiful and I will absolutely book there again.
Lifes Is A Journey
From Tripadvisor
Kerry c

"Simply amazing- great for families "

We just returned from a 5 day family vacation at villa del palmar. Our experience was AMAZING. To be honest- I thought we were in for an average all-inclusive experience before we arrived. Boy was I wrong!! The food was incredible, the service was top notch, the crowds were not the party spring-breakers, and the place was immaculately clean and comfortable. We had a lower level room and enjoyed that our kids (age 7 & 10) could run right off the porch to the pool and hot tubs. The patio hammock was brand new and SO great to relax (I already miss the ocean breezes!) my boys got me a special treatment for Valentines day (massage and facial) and the spa was perfect. All the restaurants were great. Stk and hiroshi were my top faves. Special thanks to Hector for the awesome service and fire cream brlée show! The kids loved it. And our server at STK (Im so sorry I forgot his name!) was exceptional. I look forward to another family trip in the years ahead. Thank you staff at villa del palmar for your quality service.
Kerry C
From Tripadvisor
Default avatar 2020 37

"Beautiful Stay and Wonderful Staff"

The Garza Blanca hotel is just immaculate and the grounds are just to die for! What made it perfect was the lovely and very friendly staff like Victor and Roista. The service and food was above and beyond our expectations and we cant to go back!
Kpierre2015
From Tripadvisor
Default avatar 2020 26

"Vila del palmar"

We had such a wonderful time at Vila del palmar ; everything was great ; however the experience that we had at Davino Italian restaurant was by far the most incredible of it all ; thanks to Salomon and capitan Ricardo who made all efforts to ensure that we experience way more than just food ; services at its best!!!! Thank you thank you thank youPs: food was delicious!!!!!!
Sergio Reisfilho
From Tripadvisor
Default avatar 2020 7

"Garza Blanca"

Blanca Blue at Garza Blanca restaurant in Cancun is an amazing place to dine. The head Chef Tiago is wonderful! The other staff members Denisse, Deyvison, Ceasar, Hernan & Victor are perfectionist when it comes to detail and catering to specified needs. I regret deciding to dine at STK Villa Del Palmar for Valentine's Day. Unfortunately we cannot stay an additional week, but if so, we would only eat here daily. I will miss you all Garza Blanca Cancun!
L4273 T Dangies
From Tripadvisor
Default avatar 2020 49

"Wonderful Experience in Cancun!"

We just spent a week at Garza Blanca Cancun and the experience was fantastic. The resort is impeccably maintained and the staff is phenomenal. The concierge and staff is readily available for any needs, dinner reservations and more. Because of the pandemic, we decided to forgo excursions and spent the entire week at the resort and enjoyed the heated pools. We had excellent poolside service from Victor and Mariana. The Blanca Blue restaurant has an excellent menu of elevated Mexican cuisine with Mayan influences and Eduardo was an excellent waiter at Blanca Blue. The Village Spa has great offerings. We enjoyed great massages from Leyni and Victoria. We did a family photo shoot, Oscar captured some great shots! Over all this was a great experience. A cut above the rest for sure!
Maggie Chi21
From Tripadvisor
Default avatar 2020 46

"Mr. And Mrs. Howard"

Garza Blanca was one of the best resorts we stayed at. Customers service is outstanding. Very clean and the butlers and waiters were very attentive, helpful and friendly. They went above and beyond the scope.! Special thanks to Glen, Marianda, and our personal concierge Adrian who made sure all of our needs were met. I cant wait to come back!! Sad to say good bye.... for now that is
Waqandfahest 2012
From Tripadvisor
Default avatar 2020 33

"Beautiful, delicious, wonderful!!"

This was our second time here, and I love to try new places so do not usually return. Now I remember why... it is such a well done and well thought-out resort. The food is EXCELLENT. The new resort that just opened next door that is connected is incredible!!! You are able to eat dinner at the restaurant there, and DO IT! Incredible service and amazing dishes. I wish people had posted more about the COVID testing... so I will say a little. It is not the most delightful experience, but all was fine and it was complimentary like they say and we got home last night after much deliberation about whether or not to go fearing this whole thing. Go!! You will be glad you did!!
Jmp Denver
From Tripadvisor
Default avatar 2020 52

"EXCELLENT Book your trip"

Doesnt matter what youre traveling for this location is great for family couples or just alone it is safeThe service is hands-down the bestThe quality of the food excellentThe staff treat you like familyThe beds comfortableGreat scenic view from all the roomsNot a bad viewRight on the waterThe beach is gorgeousAgain the food is delightfulBook your trip today
Degroot2916
From Tripadvisor
Default avatar 2020 51

"Lobby Bar at the Villa Del Palmar -Cancum"

!We had an amazing 10 day stay at the beautiful Villa Del Palmar in Cancun. A specific highlight of our stay was Sergio Hernandez, the lead bartender in the Lobby Bar. Sergio quickly remembered our names and our preferences and always greeted us with enthusiasm. The Lobby Bar ended up being a meeting place for my spouse and I to meet with our friends before and after dinner each night. We were really impressed with Sergio's awesome service night after night! Thank you for making our stay enjoyable! We're looking forward to our next stay at the Villa Del Palmar
Ronald Lindsay
From Tripadvisor
Default avatar 2020 66

"Amazing resort"

Everything about it here is amazing. The food, service, view, spa! All the food is a la carte. I will never go anywhere else besides here and Garza Blanca. A few staff members deserve a shout out for being amazing - William at the beach, Hector at Hiroshi with his sexy coffee, Mauricio at Casona, Martin the sommelier, and Leyni at the spa. Theyre all amazing!
Jwolffe28
From Tripadvisor
Default avatar 2020 50

"Cant wait to return"

My room was a little safe space just for me and the pool was relaxing. The service was impressive. They remembered all my little requests and all my meals were to my delight. Definitely cant wait to return
Gooserivas
From Tripadvisor
Default avatar 2020 30

"Much needed R&R!"

This place is beautiful! The layout of the pool areas and eating establishments is perfectly done. The service is great no matter if your laying on a lounger on the beach or poolside, they will bring you food and drinks! Get the all inclusive for 3 days and treat yourself to fabulous dinners at each of the restaurants!
Teeny538
From Tripadvisor
Caption

"All I can say is AMAZING experience "

Victor one of waiters by the pool at Garza Blanca and Francesca were simply awesome, Adrian our Butler I cannot say thank you more to him because not only is his English very good, But his service and caring for us as a customer was really really appreciated, Candelaria another waitress was so nice and helpful, then Raul he was the nicest guy in the world and provided exceptional service. Raul was always there to bring us whatever we needed and he was so quick and efficient. Sometimes I am terrible with names but your assistant manager was very very good too and took amazing care of us and always made sure every concern we had was properly addressed and taken care of right away. Between her and Adrian they were a great team. This is by far the best five star diamond resort in Cancun with no doubt about it. Vía De Palmar connected right next-door made the overall experience even better. Two incredible hotels basically connected with so much to do and so much family fun. Then you have the chef or rather I should say head chef he makes sure the food at every single restaurant is absolutely amazing. Seriously the food at every restaurant is to die for and mouthwatering delicious. I appreciate everyone of you and cannot wait to return with all my family and friends again. You will not be disappointed by this resort and in fact you will be very sad when its time to leave. It is rather close to central Cancun and also very close to Isla Mujeras so there is so much to see and do, But honestly theres no reason to leave the resort because it is incredible. I can only imagine in the next several months when it is fully completed. Thank you everyone for making this experience the best we have ever had in decades. We have stayed at Hotel Leblanc and they are nowhere near this level of service!!
K1488 O Skevins
From Tripadvisor
Default avatar 2020 45

"Best Vacation Ever"

I had so much fun here. Tiago is an amazing chef. Jessica and Fernanda are the best ever! The room is beautiful and the staff is super friendly. I wish I could LIVE here. Not only is this located on the beach, the also have a super fun water park. Book your stay now.
Globe Trotting246829
From Tripadvisor
Default avatar 2020 67

"Its just SIMPLY an AMAZING experience!"

Okay, let me start by saying it's a great place for a couple, family, or girls time vacation! NO matter who you are, and your group size, you will have fun. Trust me on this! PROS:- Rooms: fabulous rooms, with a bathtub and amazing heated toilets (my fav part), cute decor, and has everything you might possibly need. Our room came with a dishwasher, drier, and a full kitchen. - Hotel Management: Jessica and Fernanda, I miss you! You are absolutely amazing. They were always there to answer all the questions and help us with anything we need. - Food: So delicious, and so many options! from room service to restaurants. We even had VEGAN options, which is a huge plus for people with restrictions. And of course the chef himself- TIAGO! oh, I miss his culinary experiments. So So So good! - Personnel: They are just so sweet and professional, will always be there to help and assist. I love everyone, and Victor was an amazing bartender and server. CONS:- I wish I can stay there forever. There are no cons...
Road264842
From Tripadvisor
Avatar

"Home away from home!!!"

My husband wrote a 5 star review few days ago, but I had to sit down and write one for myself. This is my third week in Garza Blanca and it's getting better and better every day. I absolutely LOVE this place. It feels like home, everybody knows my name, bartenders are so frendly, they know when and what i like to drink. Buttler Adrian is amazing, we set up a chat group and as soon as i ask for something, 2 minutes later he shows up in front of me, OMG what a service ( thank you Adrian). I would love to mention every single workers name, but it will take me hours to do that. But, I just have to mention 4 more people, Laura at the reception is exceptional, Otto general manager is extremely pleasant person and is always there to find a solution to everything.Carlos at front desk, very friendly and helpful. Finaly , room service Antonia is an angel.The people I met at this place, are one of the nicest people I have ever met...I guess owners just went and looked for the nicest people in Cancun, and hired them!As for the hotel, grounds,pools,service - I have no words to describe, just to say PERFECTO.In the past 20 years, I have visited Cancun 48 times. I have been in dozens of hotels, but with this hotel, I hit the jackpot. From now on, this is MY home.Cheers, to all Garza Blanca people starting from lanscapers to general manager, for making their guests feel like family.Juliette and Tony
Juliette Sapun
From Tripadvisor
Default avatar 2020 30

"The best service and genuine people!"

Made my wife's 30th birthday unforgettable even with these difficult times. Had our dinner at BlancaBlue, and it is hands down the best restaurant at the resort. The manager Rodolfo leads by example and it shows in his staff. Denisse went above and beyond to get us a table on a busy night. The service was exceptional with Deyvison, Alejandro, and Julio making us feel like family. Hats off to the kitchen, the food is beyond expectations, the drinks were never empty, and the experience made the night!
V1682 H Kanthonyr
From Tripadvisor
Default avatar 2020 48

"Amazing hospitality"

We thoroughly enjoyed our stay at Garza Blanca during their soft opening. We were fortunate enough to meet Rodolfo during our stay. We had the pleasure to see Rodolfo daily as we enjoyed the pool or lunch on the patio. Rodolfo was always so quick to greet you with a smile and ensured we had anything/everything we needed. At the end of our stay he also presented us with such a "sweet" surprise, the most delicious chocolate torte ever! We can't wait to go back!
Dgrlvr3
From Tripadvisor
Default avatar 2020 56

"Best In Cancun!"

Great staff, excellent service, gorgeous rooms, and beautiful restaurants all around. The views are spectacular and compliments the vibe, water, and experience perfectly. Definitely coming back when we return next time with the family. Best pools and beaches with no peddlers. Emily, Jose, Deyvison, Herman, and the entire wait staff were very attentive and made wonderful conversation with great advice on local activities. Make sure to go North Shore while youre here and definitely have a Mayan coffee!
Maadmcab
From Tripadvisor
Default avatar 2020 22

"Amazing staff and service"

Victor went above and beyond. He always had our favorite chairs ready at poolside by the time we were done with breakfast, kept the cold drinks coming (along with a snack) one night served us a romantic dinner at Blanca Blue. He had made arrangements to be our server and serve us outside by candlelight but a storm came in. Instead he gave us the corner window, a romantic table setting with a rose for me and put on a fantastic show making Spanish Coffee. It was definitely a night to remember. We can't wait to head back and see him again. Phenomenal service!
Dgrlvr
From Tripadvisor
Default avatar 2020 63

"Great food, great service , great atmosphere "

Very friendly and will visit again soon!! Dennise and Rudolph in the Blanca Blue are fantastic!! Best food and tequila!!Will revisit !! Great time to visit. Covid precautions met, fully sanitized. I felt safer in Mexico than in US!!
Felikso2015
From Tripadvisor
Default avatar 2020 51

"Such an amazing restaurant!"

The staff at Blanca Blue are awesome! Of course the food is even better. On our week long trip to Cancun and staying at Villa del Palmar, we had to eat there twice. Rodolfo has a great staff, Denisse and Daniel took great care of us and made sure we enjoyed everything. The food, wine and desserts were outstanding! Attaching pic offline my dessert.
Blkirkwood
From Tripadvisor
Default avatar 2020 13

"Blanca Blue Restaurant "

The food here was so good that we ate dinner 2 times in one week. Rodolfo and Denisse are wonderful hosts. Daniel was a great waiter! Will definitely return on future visits. Wholeheartedly recommend to anyone visiting I
C508 A Cstephaniek
From Tripadvisor
Default avatar 2020 52

"Blanca Blue"

Most wonderful dining experience! Exceptional quality food and outstanding staff. Special thanks to Rodolfo and Denisse for taking great care of us. We appreciate your making our meal just that much better.
Gennsegura
From Tripadvisor
Default avatar 2020 31

"Absolutely Amazing 10/10"

I had the most amazing vacation with my friends at Garza Blanca, I got to enjoy exquisite food, absolutely amazing and such friendly service, The staff goes beyond the extra mile to make you feel at home and welcome! I enjoyed yoga classes, salsa classes, beautiful breakfast, dinner, seafood, and I also tried their Vegan meal option! Throughout the day and night they have a heated infinity pool, Live performances, and a tiki bar thats always fun! The room was so clean, room service would take care of me every morning and every night. I loved the hammock on my terrace! My favorite part was the spa, it was absolutely phenomenal and so relaxing, I fell asleep twice! I 10/10 would recommend Garza Blanca Cancun for your vacation! Please check it out you wont regret it!
Jessica Belk123
From Tripadvisor
Default avatar 2020 49

"I had the best time at garza Blanca!!"

I felt so happy and taken care of!! So many healthy fresh fruit juices to drink! And white sand to lay on!!if u come VISIT THE SPA so Incredible. Like its a once in a lifetime experience!! Also the hotel rooms are beautiful
Rose123455678910
From Tripadvisor
Default avatar 2020 53

"Amazing Vacation"

This is our favorite place to go for vacation! The staff is exceptionally friendly & helpful, the rooms are spacious & clean, & the view is incredible. The location is away from the Hotel Zone, which means it's much quieter, & has a ferry docked outside to take to Isla Mujeres. The beach is beautiful & the sand is manicured often throughout the day. We received exceptional service from Uriel at the Front Desk, Mario from Room Service, & our favorite waitress is Neri at Hiroshi's.
963marleneg
From Tripadvisor
Default avatar 2020 48

"Amazing pool bar service from Christian"

Christian was the best bartender they had! He was friendly, gave lots of great conversation and his drinks were awesome. We wanted to only come to the pool bar when he was working because his service was above and beyond. Victor was also amazing hes the best as well! The resort is very high end. The heated pools are amazing
Sara Mariiee1
From Tripadvisor
Default avatar 2020 47

"Excellent all inclusive in Cancun!"

This hotel was fabulous! The room felt like we were at home, washer and dryer, full kitchen, and plenty of space! We had a 2 bedroom suite with hot tub on the balcony. It was truly an amazing property to be on! Beach is private and quiet unless you want to participate in the daily sand volleyball game. We only ate on property and were never disappointed. The steak house, Italian, and Japanese were a huge hit! The staff at the hotel were so helpful and catered to our every need. Carlos at the Elite Pool was so sweet and truly helped make our experience top notch. A personal butler came with our room, Rafael, who did everything he could to make sure we left the resort feeling fabulous! There's not one thing I'd complain about. With Covid still in full force the hotel staff took every precaution to keep us safe although the only time they required masks was when we'd be seated at the restaurants. It was our choice to wear them or not. We'll for sure go back here. It's a little off the beaten path so if you want the craziness of Cancun I wouldn't stay here. But for families, of any ages, or just an adult trip this place is amazing! If you're divers like we are, this place is so close to some amazing dive sites!
Myndas2018
From Tripadvisor
Default avatar 2020 46

"Garza Blanca vacation"

Adrian was great!! Made the trip so much better!! Was always attentive and willing to help out. Was thoroughly impressed with his services. Would definitely recommend him to anyone for a premier cancun experience.
Q3989 Y Gaaronm
From Tripadvisor
Dan s

"Best Cancun Experience Yet - Spoiled! "

This place puts so many to shame! We stayed at a RIU resort in Cabo in November for a wedding and they could really learn from villa del palmar. Place was trash compared to this resort! I could write a book on how awesome this vacation was, but Ill stick to the highlights of things that we appreciate. If you are a Covid fear-monger, they do a great job at being safe, lots of common sense stuff not found in the US and none of the communistic orders that are baseless and devoid of evidence. 1.) The staff - we upgraded to a 3-bedroom suite, so our view of this may be jaded - but resort-wide staff were awesome! From servers to bartenders, maids, room-service...literally couldnt ask for more. Name drop time: our concierge Oscar=awesome; our butlers oncito (sp?) & Rafael = awesome; our servers by the private pool Julio and Enrique = fantastic. Literally every staff member acted like they wanted us there - cant say that about every all-inclusive2.) Room - Again we upgraded so our view may be a little inflated. The 3-bedroom suite is unbelievable. We went with my in-laws and our two children. The suite is so spacious that everybody had their space and provides privacy for all. It is bigger than most 3 bedroom apartments Ive been in. Also comes with a personal butler, premium alcohol bottles on arrival, fantastic room service, snacks, etc. Wrap around deck was where we spent most of our time and it had a full size hammock and hot tub with ocean views. Beds were super-comfy, and amenities were every thing you expect from a five-star. Room service for breakfast everyday, stocked fridge, great housekeeping, turn-down service with chocolates every night. In-room entertainment is a little limited - but we never really watch tv at these things. Every room and bar was able to get the NFL playoff games and that is all me and my father-in-law cared to watch! 3.) Food & Drink: EVERY restaurant we went to was great. Another thing I cant say is true of many all-inclusive resorts. Having said that, I would say the Asian restaurant at the front of the resort was the best - phenomenal sushi & sashimi and cooked dishes. Plenty of social-distancing. 4.) Pool and bars: we stayed mainly by the private (heated) pool. Which was essentially a giant infinity pool/hot tub. This was real nice for the couple chilly overcast days we had. However the kids pool is also heated and there is a giant common hot tub near the main pool. Beach is great, clean raked sand, and has many free activities as well (kayak, paddle boarding, kids blow up play thing, etc). Lots of seaweed about 10-15 yds out, but not overwhelming. Lots of bar choices with, again, great staff. Every family we met there was great about personal space and it always felt as if we had the place to ourselves. 5.) Location - off the beaten path but still only 20-30 minutes from airport. If your one of those people who likes to go to downtown night clubs and other things, this place may not be for you. The only time we went off resort was to go to Isla Mujeres for a day, and this resort provided great location for that and Oscar found all the ferry information we needed. We like resorts that are of the beaten path and the Playa Mujeres peninsula suits us well in that regard. In all. Probably a little pricier than most Cancun resorts - but worth every penny. We had the best family vacation to date. We dont say this much in our half-dozen trips to Cancun...but WE WILL BE BACK to this resort. We are already asking friends if they want to go with us. Well done Villa Del Palmar & Staff!
Dans E7650 Co
From Tripadvisor
Default avatar 2020 56

"Wonderful!"

The staff was very accommodating, the restaurants were delicious, plenty of pools and hot tubs with a beautiful view. The rooms were clean with all the amenities youll need. We cant wait to go back!
Tmaxey2
From Tripadvisor
Default avatar 2020 22

"January 2021"

We had a fantastic time. The staff and facilities were 100% top notch. They all welcomed us from the start and continued to make us feel right at home. The restaurants were first class and all the food was delicious.
Robertlawhorne09
From Tripadvisor
Default avatar 2020 24

"Blanca blue rest"

Delicious food! We ate here in our last night and it was the best meal ever! The service was outstanding, starting with Dennise the host, our waiter Luis, and Rodolfo, and Hernan the buser. The cocktails are creative, and you can really taste the tequila in the margarita. The food was outstanding, my husband had the rib, it was tender and fell off the bone. I had the duck mole, it was flavorful and the mole was delicious. Only suggestion was that give a little more mole, instead of having it as a garnish/small side. The tacos of adobada were so good my daughter asked for more.Everything from appetizer to dessert, outstanding!
Penutlady
From Tripadvisor
Default avatar 2020 1

"Blanca blue restaurante"

This was my last dinner of my trip and I can honestly say it was the best of the Japanese, steak house and Italian. The service was top notch! We had Luis as our waiter and Denise as hostess she was great as well. And Hernan displayed outstanding service to us. Super friendly! The food was outstanding! Flavor, presentation and portions were totally on point! I ordered the chargrilled avocado and beet salad for appetizer and as my entree I went with the tacos al pastor. I had to order a second order of the tacos because they were sóo yummy ! Here are some photos I took of my meals and drinks! Omg the drinks were so good too! Watermelon fresh was amazing! Keep it up!:)
Vanessaa P5122 Rr
From Tripadvisor
Default avatar 2020 9

"Garza Blanca Review"

One of the best resorts I have stayed at in Cancun. The services was exceptional! Victor (usually by the beach side or next to the pool area) was very attentive and catering to all of our needs. Not once was my drink empty, he made sure to keep them coming. I also enjoyed an amazing massage at Villa del Palmar by Leyni and Mireya. The massage lasted two hours and both of them spend every minute giving us an amazing experience!
Gabrielal Y1587 Wg
From Tripadvisor
Default avatar 2020 20

"Craig Schanaker & Michelle Alderson"

We got married here and had the most amazing time with our family. The hospitality and food were incredible. Our server at our Italian restaurant was wonderful. This is a very clean, kid friendly place. Highly recommend this outstanding resort!!!
Craigs Q7631 Eh
From Tripadvisor
Default avatar 2020 66

"1st & Best Mexican Experience"

My family spent 5 days and 4 nights at Villa del Palmar-Cancun and let me start off by saying the service, cleanliness and food are something to talk about. I need to say a special thank you to Mario Chavez he provided us with excellent room service and had to ask him if we could each leave a review. Overall this was our 1st and best Mexican experience and we will definitely be returning.
Vnesh20
From Tripadvisor
Default avatar 2020 34

"Front desk problems"

All services were excellent. Maid serves especially. Resort restaurants, four types, had great service and food. There is a on resort market, well stocked and prices are a little high. the front desk is their week point. Lost a 94 dollar credit.
Fnfrank123
From Tripadvisor
Default avatar 2020 55

"Fantastic vacation"

From the wonderful service staff to the best massage of my life. I will absolutely be returning to this resort! Food and drinks were great (not amazing but very good). Every employee was exceptional! The beach was beautiful and inviting. The rooms were glorious! My friend and I had the best mud wrap and massage of our lives (and we get massages frequently). Alberto and Leticia were our massage therapists. Benjamin was my favorite pool side server. We also had a blast being serviced by Martin and Alfredo at the dinner restaurants.
Angelou4422
From Tripadvisor
Default avatar 2020 40

"Another great stay at a Tafer resort"

My friends and I travel frequently although this year with Covid 19 we certainly had our concerns. We have stayed at a number of resorts in Mexico and Villa Del Palmar was a magnificent experience. The entire staff beginning with Juan Carlos Gonzalez, the general manager, Isabel in operations took a personal interest in ensuring our stay was memorable. At the service level, Abel and Sergio at the Stake Bar were great bartenders. Martine at Hiroshi was an excellent waiter. The breakfast team at Blanco Blue especially José, Armando, Stephanie, and Alondra were superb. Carlos the pool attendant as well as William and all the waiters were as attentive as could be. Special thanks to Alejandro our Butler and Oscar his manager for all their coordination efforts. We will most definitely return to this resort.
J Didata
From Tripadvisor
Default avatar 2020 41

"Amazing family stay over New Years"

From the moment we arrived at the hotel, we felt safe and welcome. Our family enjoyed the junior suites with incredible views. The food was fantastic.We thoroughly enjoyed the activities by the pool and our paddle board lessons with Armando. He helped my sister and daughters learn how to paddle board, despite how windy it was! Armando was right there in the water helping my daughters learn every second without hesitation! We later stayed to learn salsa with him and took a zumba class! We are definitely looking forward to having fun with Armando again in the future!
S Flores1978
From Tripadvisor
Default avatar 2020 12

"Zama Mexican Resterant"

The Resteraunt, Zama at Villa Del Palmar Cancun was such pleasant place for dinner. What a professional staff, amazing food and perfect atmosphere. We will definitely come back. Our waiter was Elias and Angel, manager was Jose. They were so good to us. The presentation of the food was outstanding.
Micheller M7576 Oe
From Tripadvisor
Default avatar 2020 19

"Excellent Christmas trip!"

This was our first stay here. Everything was incredible. The resort is so beautiful and the grounds are very well maintained. The food was exceptional. We ate at all 4 of the restaurants and the breakfast buffet as well. Great presentation on all of the food. The service by far exceeded all of our expectations. Carlos at the elite pool always had cabanas for us every day by the pool and the beach. Victor always made sure our drinks were full. Miguel at the beach bar was always so inviting. He always made us laugh and makes excellent drinks. We will definitely be back!
Gbr2021
From Tripadvisor
Default avatar 2020 49

"I CAN NOT WAIT TO COME BACK!!!"

The most elaborate & elegant experience at the Graza Blue at Graza Blanca in Cancun. The staff was very friendly, knowledgeable, and make great recommendations. Chef Taigo came to my table and formally introduced himself to us. We spent time getting to know our wonderful server Davison, host Denisse and Rudolf. I can not wait to come back to Graza Blanca/Billa del Palmar for another family vacation
Craigj A2166 Os
From Tripadvisor
Prodigalsunnyc

"Top Notch"

We just came back from Garza for 7 days. We had the best consecutive stretch of good weather ever in several years of visiting Cancun. It was a soft opening and you mostly couldnt tell. First off shout out to Javier our butler and Cesar our Beach server. Both men provided exceptional, timely, courteous and safe attention. One morning I went to the beach early in advance of my family, before service opened and I hear footsteps behind me at a rapid pace. It was Cesar booking to set up our spot. I told Cesar I was just taking a walk, but would return soon. Just a typical -experience at Garza. Additionally, I want to acknowledge Victor and the bar tender in the taco truck, who also made our vacation because of their friendly and attentive service as well. Having a great beach experiences with a 1 yr old child could have been tricky, it these gentleman surely took a care of us. Every visitor of Garza Blanca will get a butler and it makes a difference. Literally anything you need you can text Javier and he took care of it. We had an easy experience with our dinner reservations, special accomodations, etc., all because Javier was only a text way.Housekeeping and mini bar service was timely and satisfactory. The check-in process was completed quickly (and truthfully better that we have experienced at adjacent Villa del Palmar in the past.)We stayed during the high season, after Christmas and through the new year. Although not at full capacity, it was busy under social distancing protocol. The only thing to note is that at certain points during our stay, such as lunch or peak dinner service and there was large demand you could feel that the resort was still getting in its groove. We expected delays with food and experienced them at Blanca Blue and with Room Service. Perhaps teams were not used to working together yet, or there is still a limit on staff in the midst of the Covid pandemic. Still, it was apparent that all staff were giving their best. Nevertheless, we recommend couples and families to go to Garza Blanca - even while it is still under construction. You wont have to worry about a thing.
Prodigal Sun Nyc
From Tripadvisor
Default avatar 2020 32

"Amazing place"

Hotel and grounds are just amazing. Beautiful, clean exceptional service.If you want to be pampered, this is the place to visit, you WILL not regret it.Every person working here is great, but Adrian (buttler) and Cesar (waiter) are amazing.Do yourself a favor and check this place out!!!
Tony Sapun
From Tripadvisor
Default avatar 2020 53

"Guest"

This is my personal opinion about my experience staying at the Villa Del Palmar Hotel and Resort. Upon my arrival I was greeted by a staff member Uriel Mejorada. He was very professional and displayed a positive attitude. My Junior Suite was absolutely amazing and I truly loved it because it (the patio) gave me such privacy! I now know that there's a big difference between a 5 Star hotel and a 4 Diamond hotel. This is what I didn't enjoy about my stay at the hotel when I arrived I was told that I was required to pay a undisclosed fee of $6 dollars that the people at Mexico's airport never mentioned. I don't like financial suprises. I also noticed that the staff were extremely thorough about cleanliness and made ALL guests feel comfortable while being socially distant. The level of ENGLISH language spoken by ALL staff members needs MORE improvement but I guess this is something that upper management doesn't consider very important. Luckily I can speak Spanish but for others who don't speak any Spanish will never be able to ask a question and get a plausible response! Overall the staff will try to resolve any problems presented by a guest. I stay was great and I am truly grateful for staff members like Uriel Mejorada are there and are capable of delicately handling problems that may arise.
516 Nyc
From Tripadvisor
Default avatar 2020 1

"One of our Best Vacations!"

Just returned home from Villa Del Palmar. We had a great time! My family of four booked a two bedroom ocean front suite in the residence section. Beautiful view. Suite was spacious and clean. Food was excellent. We didnt have a bad meal the entire time we were there. We are at the Italian, Asian, and Steakhouse. Also had breakfast at the buffet. Even room service was pretty good. Since our roomwas in the Residence section, we had access to the elite pool and cabana area. Great service there. I had shrimp nachos and pina-coladas! Fantastic! We also had a butler assigned to us. This was one of the greatest parts to the trip. Alejandro and Otikio both were incredible. They made our stay so special! They went above and beyond to make sure we had everything we needed. My sons glasses broke and Otikio went into downtown after work to get the part he needed and came back in the morning to fix them. Just so considerate! They really were the best. Shout out to Letty and Oscar in guest services as well. I would highly highly recommend this hotel. It wasnt crowded at all and we felt comfortable related to COVID. Most guests abided by the rules. The spa was awesome. The pools were warm. Only slight area for improvement is customer service in Asian restaurant. Staff were not very friendly or attentive. Other than that excellent! We will be going back again!
Nic W19
From Tripadvisor
Default avatar 2020 28

"My Home Away From Home"

Took a solo new year new me vacation.All I can say is that Ive been blown away. Miguel and Edward (my bartenders) made me feel right at home. Returning every night just for their wit and sarcasm. Cannot wait to see them again. Also an extended thanks for Benito who took care of me every day on their gorgeous beach. And also Manuel and Solomon who made my dinner at Divinos one to remember. Over all 5/5 stars for this resort.
Nikkyp0422
From Tripadvisor
Beckya2234

"Beautiful Resort"

I got a good deal on this resort, considering the pandemic I had preferred an all inclusive versus an Airbnb. I have traveled many times to Cancun, can I tell you this resort has really good food I felt very safe, Staff was constantly cleaning and when you are at a restaurant they give you sanitizer at the door. I guess 3 weeks ago that decided occupancy would be 80% but because of the size of this place it did not feel crowded.We did have a great pool waiter the entire time, his name is Martin. And Amed who is one of the managers was so helpful with making reservations. I can not say enough good things about this resort. From the front desk, bellboys, concierge, cleaning staff, waiters, bartender,hostess. I probably won't return just because its too expensive for me plus you are stuck at resort because taxi's are expensive and no sidewalks outside
Beckya2234
From Tripadvisor
Default avatar 2020 59

"Exceptional Waiter Service at Copia Snack Bar"

VIctor Santiago was an very attentive, knowledgeable and exceptional waiter who insights on the food, area and its activities were very instrumental in our enjoyable resort stay. His bright and approachable character along with his mixology recommendations offered a delectable dining experience. Please utilize his services.
Aycock1973
From Tripadvisor
Default avatar 2020 62

"Loved loved loved it!"

We had an amazing time here! We cannot say enough of our whole stay and each and every service person who was beyond the best and accommodating service people we have ever had the pleasure to meet. I have to send our a special acclamation to Mario in room service, Eduardardo and Bonito on the beach service team too. But mind you every one here was amazing!!!! We will be back as we are now owners here and plan to come back later this year again. #villadelpalmar #cancun
Josew626
From Tripadvisor
G1520lhgloriam

"Christmas in Cancun"

Hello Beautiful People. I am a Residence Owner at TAFER Residence Club & this was my first time at this Resort. Let me just say that I absolutely loved this vacation. I usually travel by myself but this time it was five of us. The location was great, the activities during the day and the night was great, but MOST of all the SERVICE WAS GREAT! I have to give a HUGE THANK YOU to the Breakfast Crew Servers, CESAR SOBERANIS & EDUARDO (don't know his last name). They were so attentive and caring to me & my family. Overall this was a great Christmas getaway and I can't wait to come back to check out the new Garza Blanca, Hotel Mousai.
G Girl1977
From Tripadvisor
Default avatar 2020 66

"Best vacation ever!!!"

We actually booked another hotel called Oasis and it was a complete nightmare of an experience but we were able to get situated at Villa De Palmar and what a difference! The rooms were incredible very clean, spacious, it really felt like you were getting your moneys worth. The food was incredible, they had a great gym and the multiple pools and the view from the balcony was amazing! But above all what really made this Resort stand out was the service! From house cleaning, bartenders, or the waiters they were all super friendly. They really made you feel welcomed. Off the top of my head 3 people we would like to recommend were victor who worked around the pool area if you wanted snacks and mauricio and Fransico who worked at La casona.
Meliodas7th
From Tripadvisor
Default avatar 2020 2

"Amazing service !"

We spent a few days in Christmas eve at villas del palmar cancun and it was amazing!! great food, great service and with all the covid 19 protocols, my kids spent all day in the inflatable water park over the sea and the kids club, for sure we will return.
Alex H3347 Ib
From Tripadvisor
Default avatar 2020 52

"Amazing Trip - Amazing People!"

We travelled as a family of 4 (two teenagers), and stayed in a Family 2 bedroom Ocean View Suite and chose the All Inclusive package. First, the suite was perfect for us. We had our space, they had their space and we had room in the middle to spend time together. Each area has its own balcony with a beautiful view of the ocean. The rooms were spotless every day. The housekeeping staff is wonderful. We ordered room service a few times, and they were phenomenal too. The beach was beautifully maintained. Moises, our concierge, took such good care of us. He is an amazing young man. Tip him well, he deserves it! My husband had cut his foot on the third day and Moises made sure that David, the lifeguard/medic looked it over and bandaged it every day. Our girls played volleyball with the entertainment staff two times a day. They had a blast and looked forward to it every time. Alex, Melissa, Juan, and Armando completely made our family feel special. They were hilarious and made every day a lot of fun. By the end of the week, we didn't want to leave because we knew that we would truly miss them. I hope to see them again some day soon. The food was outstanding! Our girls loaded up on sushi at Hiroshi! They wanted more and more, and we felt comfortable letting them dine alone since we wanted something else one evening. The steakhouse, La Casona STK, was... oh my gosh....so delicious! The waiting staff was super! I was on a special diet and had to have soups the last couple of days to prepare for a medical procedure. I inquired about tortilla soup, and Jorge at Zama asked his chef to make it for me the next day. On that day, Jorge, the Chef, and their Manager presented me with the most beautiful tortilla soup I have ever seen. Talk about going above and beyond!We would defiantly visit Villa Del Mar again, even if only to be able to visit with the amazing people that we met there. Please tip well. They work so hard and are very deserving. I wish many blessings to those that we met along the way. Thank you for making our trip special!
Stay795735
From Tripadvisor
T leonda d

"We will be back!"

After traveling most of the day, we arrived tired & hungry. Lucia took us under her wing immediately. She had all of our devices hooked up to wi-fi, made sure we were familiar with the lay of the land, restaurant locations, type of cuisine and hours of operation. Our room was very nice with a comfortable bed and a beautiful garden view. We enjoyed our presentation the next day with Mike Jimenez.No high pressure sales people. We enjoyed meeting several of the Tafer Hotel & Resort staff; Mike, Emily, JC, and Luis. They answered all of our questions. The remainder of our trip was left to us to do as much or as little as we wanted. There were plenty of excursions offered at the resort; activities poolside and on the beach were offered daily. Enrique, Benito and many others made you feel welcome and appreciated. There are multiple restaurants, bars and pools on the property.
Tleondadavis
From Tripadvisor
Default avatar 2020 22

"Amazing Resort, Amazing Staff, Amazing Food !"

I'm not sure where to start, I could probably write on and on for hours....Tim & myself have travelled the world, been on 50+ cruises, I think we know good service when we see it. The staff at Villa del Palmar is probably some of the best in the world. We just spent 9 days there, and I know I'm repeating myself, but the food & service was second to none. We were in a 1 bedroom suite, spotless clean, well appointed, felt like home. I'd like to recognize some of the staff:Miguel Angel - Bartender at the tiki barSolomon Torres - Server at Davino Italian restaurantUriel Mejorada - Front deskJaime Sanchez - Pool attendantAngel Tashin - Server at ZamaWe ordered room service for breakfast, it was fast, food was hot, service always superior. Enjoyed breakfast on the balcony almost every day.And I believe none of the restaurant service & exceptional food would be possible without Amr (I believe he was the asst director of food & beverage). I think he was there 24/7 lol...he was everywhere. Amr was #1 in customer service.There is not one thing we could have complained about, everything was perfect from beginning to end. We look forward to our future relationship with Villa del Palmar, this will be our new home away from home. We met many new friends, and look forward to many more trips to visit our new VDP family.Thank you for making this the best Christmas & New Year for Tim & me.Sincerely,Mike & TimChicago, IL
Mike60707
From Tripadvisor
Default avatar 2020 4

"Fabulous!"

It was just fabulous- Raul ( elite beach front) and Antonio ( Davinos) were so kind, dedicated, authentic and worked so hard to ensure we had a fabulous time. They did more then an excellent job to make you feel welcomed. We were so lucky to interact with them during our stay. Some truly great men! We are so thankful and really recommend this fabulous place. Beautiful and homey stay away from home.
Nyctrian
From Tripadvisor
Default avatar 2020 33

"My Butler Adrian and the waiter Victor are incredible."

Adrian checked on me constantly to make sure I had everything I needed to have a wonderful stay. He booked all my reservations, made sure my room stayed stocked, and just made my stay wonderful. I liked the convenience of being able to text him when I needed him. He seems to be in high demand around the resort but he still made sure we were taken care of. The waiter by the bar by the name of Victor is incredible. He is so cheerful, he remembers your name, and he remembers what you like. We started to look forward to running into him. He didnt always work the section we liked to sit in but he made sure the waiters knew what we liked. I appreciate all the staff but Adrian and Victor deserves a ton of credit and honestly deserve to be recognized for their hard work.
Kelvin 5224
From Tripadvisor
Love in christ

"Amazing Relaxation"

I love Villa del Palmar Cancun. I have been here many times. I always visit the spa for the hydrotherapy, atmosphere and attentive staff, specifically Gustavo. Today I had a massage that exceeded my expectations. My masseuse was Isaias. He gave me an incredible massage, professional and completely through. I would highly recommend him to anyone in Cancun.
Catrice3220
From Tripadvisor
Default avatar 2020 68

"Service"

Mariana was and is a fabulous server! She rocks the pool area and inside at Breakfast at Garza Blue ! She knows the menu the beverage menu too! Plus has knowledge of the area and the resort ! If you can get her to wait on you she is amazing ! Plus a good person too!
712rickn
From Tripadvisor
Default avatar 2020 18

"amazing!!"

the staff are the kindest people ive ever met and make me so sad to leave. Luigi was such a great addition to the staff and made the trip immensely better! he was such a great person to go to for questions, recommendations, information, and simply for a smile. so sad to leave but so excited to come back!
Nataliaebeid
From Tripadvisor
Default avatar 2020 37

"Amazing experience at Garza Blanca"

Adrian Guzmán is amazing! From the day we arrived until the day we left, he was very attentive. He checked on us every day, multiple times a day and very sure we had everything we needed! He is amazing! 5 star service hands down!
Ricky Phillips72
From Tripadvisor
Default avatar 2020 52

"Great Service"

It was a great hotel and resort, the service there was amazing, I had a lot of great memories there. Victor, Cesar, and Luigi were great waiters on the beach and helped us with everything we needed, they were friendly and spoke great English.
Wilcoxcarson
From Tripadvisor
Default avatar 2020 4

"Wonderful"

We had such a good time. We visited the spa and Omar, Isaias, Nelsie and Laura were fabulous. They were so professional and kind and really helped create a wonderful spa experience for my family. I had a facial One day and a massage the other and they both were truly the best I have had
Ebeard1
From Tripadvisor
Default avatar 2020 43

"Amazing Home By The Beach"

This place makes you feel like youre home in Mexico the minute you pull up. The staff, service, attention to detail, comforts are all the best of the best. We will be coming back for years to come. Eloisa by the pool is a master of her profession and was so good with our kids that they still ask to say hi to her when were not with her. The food by Tiago is also amazing, and he makes sure there is something for everyone. If youre thinking about staying anywhere else around Cancun, stop. We look forward to our next trip back down.
Jkleppel
From Tripadvisor
Default avatar 2020 44

"2020 Year End Trip"

This place was very bueno. All the staff were fantastic and went above and beyond, especially Victor, and Caesar. Highly recommend. 10/10 would do shots on the beach again. Also, coco bongo is crazy and worth seeing if you're in the area and enjoy women aggressively pouring shots for you and your party.
G7320 L Egabrielj
From Tripadvisor
Default avatar 2020 65

"Great Family Vacation"

This was our second time to the resort and we had a great time. Our bartender, Adrian Pat, was excellent. All of his interactions with customers were genuine and tailored to their needs. His drinks were creative and ALL VERY good!2 of the restaurants are currently closed due to COVID and the breakfast buffet does not rotate; it's the same every day.The rooms are fairly loud. We didn't notice this the first visit as we were located away from the main road, however, this visit we were in the West building and it was very loud. Our beds were fair; soft and worn-in and the rooms could use some maintenance. The pools are great! Great service and the water is clean. Enrique, Victor, and Azusana were excellent servers!!The beach had a lot of broken glass in it, I would guess due to the recent hurricanes. It is raked every morning, however, you do have to look where you step.The spa is great, the steam room is amazing, and Alberto is a very good masseuse. Overall we had a great trip.
Katenatr11
From Tripadvisor
Jenna o

"Best Resort in Cancun"

My family and I traveled to Garza Blanca for 2 weeks over the holidays. The resort is perfect. The staff is amazing, especially Eloisa who has our towels and chairs prepared perfectly every morning. Jose, who works in the restaurant, Blanca Blu, has our breakfast orders down perfectly and its on our table within minutes when we arrive! Our concierge, Javier, makes sure each and every reservation is set as well as visits us during our meals. We couldnt ask for a better trip! Thank you to all the staff for making sure our trip is wonderful and Covid safe!
Jennao2017
From Tripadvisor
Default avatar 2020 8

"Awesome Experience!"

The resort is good. The staff is excellent. The level of hospitality was heart-warming for my family. The housekeeping deserves a special recognition as well for their attention to keeping our rooms clean during our stay. What made our stay extraordinary was eating at their restaurants. All Chefs, waiters and bartenders deserve credit. The level of service displayed by Jose Celis, Noe, Angel and Ruben at the Zama restaurant was memorable for my family and I. Never have we received such an awesome experience at a restaurant before. This matched with the excellent food and drinks will always be remembered. Thank you all once again and will see you next time we are back!
E8960 A Enickp
From Tripadvisor
Kaari n

"Excellent!"

Our first full day at Garza Blanca and Mariana made it so memorable and fun. The weather was beautiful and ideal for an all day visit pool side. Mariana is courteous, efficient, professional, thoughtful and a pleasure to talk to. All staff have been wonderful as well. Looking forward to many more days here.
Kaariantonette
From Tripadvisor
Default avatar 2020 56

"Mesero Vctor Mateo"

We like commend Casa Blanca Hotel Resort for one of there finest.. Victor Mateó.. His servitude and professionalism is beyond measures. We met Victor walking to eat lunch. He welcome us and was fast to clean a table for us. We came to find out the next day! That is not his area.. his designated area is the beach area.The next day we were sitting for breakfast and He was passing by and he once again offered his help for any assistance.We told him how impressed we were with the new hotel Garza Blanca; Victor at that moment lite up and he shared with us the next vision for the hotel and as He spoke he spoke with great enthusiasm and weve great knowledge of what out to come... He surely did not speak of just an employee of a Hotel but as an individual that took pride of something that He is part of a Hotel that services as a Family... and with class, excellence and with a mind set of the sky the limit. As an owner..along with my husband this is why we became owners.. because we also see ourselves as a family with great brother s and sisters like Victor bringing high quality service understanding that time is gold and when people choose Cancun... Villa del Palmar or Garza Blanca and any of there brands we aim to serve and be served with top quality and excellence. Keep it up Victor you absolutely have everything it takes to keep climbing that latter to a bright future in the Hotel industry or anything you choose. As you move up we hope in being able to celebrate and rejoice in seeing you throughout the years ... God bless you in Jesus Name.. we are truly thankful.. remember you are Gold!!! Keep smiling., keep shining..... Its been a pleasure and thank you for serving us as a King and Queen. Gracias Victor por servirnos con amor y con excelencia.. tu familia debe estar muy orgulloso de ti!!! Hacia adelante!!
R9750 Y Dmariam
From Tripadvisor
Default avatar 2020 7

"Training wheels"

The resort still has their training wheels on but we were there for their soft opening during covid. Wortg mentioning though..... Mariana and Rebecca gave top notch 5 star service at Garza! B minus rating for now
Kbunny55
From Tripadvisor
Default avatar 2020 64

"Garza blanca cancun"

Our stay was fabulous. Thanks to Carlos at check in, rodolfo and victor as pool side service, fransisco for Room service, and lulu as our concierge. All were excellent and made our trip hassle free and luxurious. Best in Cancun... hands down
U9741 M Wjoew
From Tripadvisor
Default avatar 2020 25

"Great trip for families!"

Beautiful result with white sand beach, a lot of pools and great food!! The service at the beach and pool on the Garza side was top notch!!! VICTOR, CESAR and LUIGI were fantastic!!!! They are so attentive and pleasant and took great care of us! Very nice people that really care about making your stay enjoyable. We were so impressed and had such a wonderful time !!! There were no problems whatsoever with Covid. Everything was immaculate and spotless!!! We loved every minute of our stay! I would highly recommend staying here!!!
Juliaw B2193 Ij
From Tripadvisor
Default avatar 2020 25

"Beyond Beautiful resort"

Amazing beach, pools and food!! The service was top notch!!! VICTOR, CESAR and LUIGI were fantastic!!!! They are so attentive and pleasant and took great care of us! Very nice people that really care about making your stay enjoyable. We were so impressed and had such a wonderful time !!! There were no problems whatsoever with Covid. Everything was immaculate and spotless!!! We loved every minute of our stay! I would highly recommend staying here!!!
Juliaw B2193 Ij
From Tripadvisor
Allyson r

"Hotel Soft Opening"

The hotel's soft opening was just a few days before we arrived. We were the first to stay in our room. The staff was amazing, the food was excellent and we had such a relaxing and fun stay. We can't wait to go back again!!Rodolfo and Victor at the pool were super nice and attentive. Javier was assigned to us as our butler, and he was fantastic.
Allyfrom Dallas
From Tripadvisor
Default avatar 2020 43

"Best of the Best!"

Our experience at Garza Blanca Cancun was phenomenal from the moment we arrived until we departed! We arrived on the first day of their soft opening in December of 2020 and cannot wait to return once the resort is fully open. We are a family of five with two young children and a baby and stayed in a two bedroom swim-up suite. The suite was perfectly appointed, spacious, and the 24/7 access to our own private pool was a win for the entire family. Aside from the beautiful rooms and gorgeous grounds, what sets Garza Blanca Cancun apart from similar resorts is their service! Our private butler Javier (and Mario, when Javier was not available) was top notch! We cannot thank Javier enough for not only assisting us with anything we may have needed, but also always being one step ahead of us. The service provided at Blanca Blue Restaurant is what you would expect and more from a restaurant at a Luxury Resort. From the moment we walked in, Alondra, the hostess, was always there to greet with a genuine smile. Waiters; Jose & Armando were our waiters most days and were excellent!! We also had the pleasure of being served by Luis, Rodolfo (manager?) Deyvison, Alexander and Ireneo. Chef Angel went out of his way to make accommodations for two of our family members with special dietary needs. Thank you again Angel! Francisco with Room Service was professional and would always address us by name and check in on us when hed see us out and about on the resort. Speaking of being out and about, we were always happy to see Cesar at the beach/Food Truck, Victor and Mariana at the pool , and Luigi and Luis, our lovely waiters at the poolside restaurant. Even the bartenders at the pools swim-up bar would greet us by name daily as we walked to and from the beach. Lastly, I am a stickler for cleanliness and the Housekeeping staff were all so very wonderful! Thank you all! Hotel Manager Otto Parrera has a wonderful staff and is running this resort as a true Five Star should be! Well done Otto!! (We also had full access to Villa del Palmar resort next door and experienced notable service from Hugo and Ricardo at Da Vino Italian Restaurant as well as Noe from Zama) Hopefully I havent forgotten anyone! We have already booked a future stay and cannot wait to be back home!
Yaldis Travels
From Tripadvisor
Default avatar 2020 64

"Amazing resort and staff"

First time in Cancun and we had an awesome experience. The resort was beautiful and well taken care of. The wait staff was extraordinary. Victor, Cesar, and Luigi from Garza Blanca took amazing care of us. It was world class service. Highly recommend to anyone looking to vacation!
Masonw347
From Tripadvisor
Default avatar 2020 59

"You'll be happy you came!"

I normally go to Cabo San Lucas because flights are so much easier for me from California. We decided to make the trek to Cancun and try out this property from the Villa group. We're absolutely thrilled we came and we'll be back for sure. The beach, pool and hotel are honestly quite a bit better than the pictures in the ad. Be sure to have drinks on the beach with Victor. He, along with Caesar and Luigi take a great amount of pride in providing you with a world class experience. I've been to many hotels all over the world including the Ritz Carlton, Four Seasons, Mandarin Oriental, The W and the like... I've never had service this good or felt so welcome and at home as I did here. If you're concerned about Covid, know that this place is much cleaner than your house or any grocery store you've been in recently. I strongly recommend. Thanks for the great memories!
D1263 D Fanthonyw
From Tripadvisor
Default avatar 2020 59

"Sky meets ocean and infinity edge. Pictures can't do it justice."

This place is amazing. Pictures actually just can't capture it. It's so peaceful and beautiful with an amazing staff and fantastic drinks and food. I normally go to Cabo San Lucas because flights are so much easier for me from California. We decided to make the trek to Cancun and try out this property. We're absolutely thrilled we came and we'll be back for sure. The beach, pool and hotel are honestly quite a bit better than the pictures in the ad. Be sure to have drinks on the beach with Victor. He, along with Caesar and Luigi take a great amount of pride in providing you with a world class experience. Izmael makes all kinds of fresh fruit shots and cocktails that are fun and delicious. I've been to many hotels all over the world including the Ritz Carlton, Four Seasons, Mandarin Oriental, The W and the like... This one tops them all. It is what it is... great service, beautiful property, spectacular location, delicious food, great bartenders and a staff that truly makes you feel welcome. If you're concerned about Covid, this place is cleaner than any place I've been in the United States.... ever. Sanitized, cleaned, re-cleaned ... et.
D1263 D Fanthonyw
From Tripadvisor
Default avatar 2020 6

"Garza Cancun"

The Garza Blanca Cancun is a wonderful place. The staff is fantastic, the food excellent and the accommodation are spectacular. The staff is so friendly. We had Mariana, Eloise & Eduardo so far and they're great.Thank you Jim Schmidt
Jims I2191 Ab
From Tripadvisor
Caption

"Awesome!!"

Mariana is the best! She took wonderful care of us! Congratulations to Edwardo! He had to leave during breakfast because his wife was in delivery We love our Cancun family We are here at Garza Blanca for the first time and everything is great! They still need to finish the other two buildings but they are working on it. We are coming back in March with more friends and family. Can't wait!
302teris
From Tripadvisor
Default avatar 2020 34

"Garza Blanca"

Victor is AMAZING!!! Every time we come here we will be making sure he is our server. We always sit in his area specifically for him. No matter if hes at the beach or pool. Please make him manager! We visit this resort frequently, and he has by far made the best impression out of all of the workers. He truly made our trip special for us, going over and beyond with everything he did. Will come back and choose this resort solely based off how great he was. He deserves to be in a higher position for sure. Overall, our trip was amazing and we love this resort.
M8262 B Bemilyp
From Tripadvisor
Default avatar 2020 41

"Amazing Vacation Experience"

We had an amazing time at Garza Blanca. We felt extremely spoiled by all the crew members at GB they treated us like King and Queen. We will most differently return!Shout out to our butter Adrian for taking care of all our needs, to our housekeeping Darci for keeping our room beautiful and clean, Luis & his team at the activities center, to all the folks at the Beach Food Truck & Pools area especially Mariana, Cesar, Jose, and most of all Victor! Victor took the time out and remember our names! That is one dedicated person! He deserves a raise! I must say the bellman Mr. Samuel is beyond words. We had a lot of bags and Mr. Samuel handled our bags with great care. Thank you Mr. Samuel and Adrian for a smooth check out!Regards,Hot Rod & Maria Boultinghouse Tacoma, WA
Maria Cancun
From Tripadvisor
Default avatar 2020 12

"How"

Eloisa at Garza Blanca- Cancuuun is an outstanding hostess, personality, and employee of this company. She could teach, and train others in what perfecting guests stats is all about. I hope to see her promoted to the top. Taylor Kelsaw, owner
929taylork
From Tripadvisor
Default avatar 2020 37

"Christmas in Cancun"

We are having a wonderful time at Villa del Palmar. The restaurants are amazing and the staff members are the best. Our first dinner was at La Cason Stk and Tomas was our waiter. He gave us the best service! The cleaning protocols are on point. We feel as safe from Covid here as we do at home.
Courtney L
From Tripadvisor
Theresia710

"Welcome Home!!"

Thank you always for making me feel like at home . My place to escape, especially from all the craziness out there now. Needless to say, the resort is very safe and a great place to visit during pandemic. This trip was my 9th visit in total, and 3rd visit during pandemic. Great job by all the Staff. Big shout out to the following staff for their excellent service: Andre (Front Desk); Gilberto, Pedro, Samuel, Atilano (Bellboys); Moises, Samuel (Pool); Pepe, Alex, Armando, Melissa, Abril, Deneb, Fernanda (the Best Entertainment team!), Lina (Yoga) and of course, the amazing Santa Fe Band! I missed visiting the Spa this time, but hopefully I can enjoy it next time. The massage is just not the same without best therapist. See you All soon!:)
Theresia710
From Tripadvisor
Default avatar 2020 34

"wonderful vacation"

The service and cleanliness were out of this world. No solicitors were bugging you. The restaurants were all 5 star. I would highly recommend this place for adults and families. I came home thoroughly relaxed. Best mother/daughter trip ever.
Cheryl B
From Tripadvisor
Default avatar 2020 27

"A slice of paradise"

Villa Del Palmar is an upscale resort with a fabulous view and beautiful beach. There are plenty of lounge chairs in the sun or under an umbrella at any of the numerous pools. The food and drinks are top rate. Best of all the friendly staff is always ready with a greeting and positive attitude. There are no casinos, flashy shows, or late night foam parties. Not a "Spring Break" destination. Clean, safe, following covid protocols.
Sharyl66
From Tripadvisor
Default avatar 2020 21

"Wonderful"

What a wonderful vacation! Everyone was so nice and we felt very safe. Miguel at the beach bar was incredible and really made our vacation extra special. We were never uncomfortable and felt the hotel staff took all reasonable covid precautions without being over the top.
973jenn
From Tripadvisor
Default avatar 2020 24

"Zam Restaurant"

The Zamá restaurant has the most incredible service.They spoil us every time we are there and treat us like royalty. Our waiter Angel and the supervisor Jose Celis made our stay extra special. They are very attentive, they never rush us, and they pay attention to detail. The food is made by a professional chef and the presentation of the food is very magical. The food they serve is top quality. I would recommend this hotel and this restaurant hands down!
Kristenp M6755 Rd
From Tripadvisor
Default avatar 2020 61

"Vacation"

Beautiful, restful stay at the Garza Blanca. The staff is wonderful and go above and beyond to make your stay memorable. Mariana, Stephanie, Cesar & Luis are five staff members. Highly recommend!!!!!
1021hzamora
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

Beautiful, restful stay at the Garza Blanca. The staff is wonderful and go above and beyond to make your stay memorable. Mariana, Stephanie, Cesar & Luis are five staff members. Highly recommend!

Hugo Zamo
From Tripadvisor
Default avatar 2020 46

"Awesome Resort in the midst of the COVID Pandemic"

Villa del Palmar Cancun would be rated as a lovely resort at any time of the year. However, it was especially fabulous during my recent visit in the midst of the COVID-19 pandemic. The entire resort was well prepared to deal with COVID - 100% of the staff wore masks and socially distanced. Every restaurant and the concierge/front desk area offered hand sanitizer each time you entered and existed. The housekeeping staff took special care to be sure that the suites were deep cleaned and sannitized each day. The resort staff clearly understood that their livelihood depended on the tourist dollar, and they took time to be polite, welcoming, and responsive to any questions or requests. The food and beverages were delicious in all the resort restaurants (5 restaurants plus outside bars). While the resort is outside of the Cancun "Hotel Zone", it is next to one of the Isla Mujeres ferries and so there were plenty of opportunities for tourist shopping and exploration. I would highly recommend this resort for anyone visiting Cancun.
Dana H
From Tripadvisor
Default avatar 2020 4

"5 Diamond experience!"

We finished off our week long trip with our last night Garza Blanca Cancun (GB) and it was top notch from check-in through check-out. Shout out to Laura and Lulu for making a smooth transition from Villa Del Palmar to GB. And our guest experience host Adrian welcoming us with champagne! Its worth mentioning their Covid-19 precautions were at a high level beyond what Ive experienced in the states. We stayed in a 3-bedroom ocean view suite which was insane. High-end materials and fixtures throughout and all the amenities you could ask for. Funny to say, the warm toilet seats were a game changer for sure!! Otto, the GM, was very accessible and made sure our stay was 5-stars! Victor, a pool staff server, was delightful and provided impeccable service. Leonardo, the food and beverage manager, met with my wife and I to discuss our desire to have the fish, our group caught earlier in the day, prepared for dinner. Leonardo ended up sending Angel, Eduardo (chefs of the hotel), Angel (lead server), and Marco (suite services) to our room. They setup our dining table, prepared our fish in six different ways, and served our family throughout the entire evening. It was nothing short of first class. One of the best experiences Ive had on any vacation Ive ever been on. The evening finished with Otto visiting once desert was served to check and make sure we were taken care of. The staff of Garza Blanca Cancun absolutely exceeded our expectations, creating life long memories for our family. We will back!
Chrisc M1339 Qb
From Tripadvisor
Default avatar 2020 49

"Perfect Early Christmas Getaway"

What a wonderful week away we had with the whole family. Absolutely beautiful resort, fantastic service and lots of fun in the sun. Pools are heated to just the right temperature. No matter where we chose to eat - room service, pool side, or either of the many resort restaurants - the food is delicious. I can honestly say I was blown away by it all. Better than I could have imagined. Paradise!
Y1670 X Uadamm
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

What a wonderful week away we had with the whole family. Absolutely beautiful resort, fantastic service and lots of fun in the sun.
Pools are heated to just the right temperature. No matter where we chose to eat - room service, pool side, or either of the many resort restaurants - the food is delicious.
I can honestly say I was blown away by it all. Better than I could have imagined. Paradise!

Adam M
From Tripadvisor
Default avatar 2020 28

"Garza Blanca CANN Resort is Amazing!!!!"

Im certain that by this point, you've already read a ton of reviews and this review of the Garza Blanca CANCÚN Resort will probably continue along the same trend as the majority of them. Just to start, this place is phenomenal! My family spent a good week plus of December there and I'm here to honestly tell you, it's beyond incredible. This was our 6th trip to Cancuuun but the first to this particular Garza Blanca Resort and my wife and I brought our 3 young daughters along this time. We were in a 2 bedroom swim-up room on the brand new Garza Blanca Cancuuun Resort building. Our rooms were 4007 & 4008 which are to sum up in a single adjective, stunning. Great view of the ocean from our patios and the grandiose pools setup. The look and feel of the Garza Blanca Cancuuun Resort is breathtaking.With most of the reviews that I have seen, the consensus is that the staff is what makes the place (and your visit) something incredibly special and rare. I feel compelled to take matters a bit further as the Garza Blanca Cancuuun Resort is more than just a place to visit. Let me state this clearly, the Garza Blanca Cancuuun Resort is an experience. That experience was created for my family by a team of individuals that developed lasting connections with my family and also established above all else that they genuinely care. Id be remiss if I didnt commend General Manager, Otto Paretto personally for the efforts, action and just genuine hospitality that he extended towards my family in our time at the Garza Blanca Cancuuun Resort. To say that he made our experience would be an understatement. The combination of leadership, respect and just kindness that he showed us is in my opinion, unparalleled. I say this being someone whom has also spent time at the Excellence/Finest resorts multiple times in multiple countries.I have to call out some of my absolute favorites - Our Butler Javier, who was in contact with me the day prior to our arrival to secure our transportation from the airport to the resort and then going beyond the call of duty once we had arrived. This humble man stopped by multiple times daily and spoke with me to gauge our needs and comfort and provided everything we asked for and more. The thoughtfulness of Javier in conjunction with the leadership from Otto Paretta was unbelievable. They operate like a well oiled machine and propelled this experience to levels that we have not seen prior. I also want to mention Noe at the Zama Restaurant (Villa del Palmar) for inquiring about my familys needs and preparing food specifically to accommodate my daughters food allergies.This was the tip of the iceberg, but out of respect to you, the reader, Im going to provide a brief rundown of the other exceptional individuals that we had the pleasure of interacting with during our stay. Javier the Butler had an assistant, Mario, who stepped in anytime Javier was off grounds, was remarkable to say the least. Both Victor and Mariana at the pool/snack bar were very accommodating and genuinely good kind hearted people that just wanted to see my family happy. Cesar at the Beach Food Truck was so relatable and immediately felt like family within minutes of interacting. Angel at Blanca Blue is a Maestro as far as chefs go. We have had meals at 3 separate Blanca Blue locations (Los Cabos, PVR and now Cancuuun) and to put it bluntly, the food from Angels kitchen has been phenomenal! He prepared meals for my 9 month old daughter daily. The resort was great about maintaining safety and boundaries during this COVID-19 Pandemic. They assured that everything was freshly sanitized and in pristine condition before presenting it to my family. It was refreshing to have someone value and respect the safety guidelines to the same degree that we do. Do yourself a favor. Go visit them as soon as humanly possible. You will not regret it!!! We felt so comfortable and good during this visit that we have already sat down with Otto Paretta and booked our next visit for 2021.
Craigh D5960 Rn
From Tripadvisor
Default avatar 2020 32

"2 weeks this time"

We decided our 3rd trip here would be longer and we were not disappointed. The staff were all amazing, the grounds gorgeous, and the common sense Mexico is demonstrating towards Covid puts the politicians in America to shame. We felt a level of safety & freedom below the border that saddens our heart for our home country, but I digress. To say the rooms & restaurants are kept clean & comfortable is a drastic understatement but then they are a luxury resort. The grounds keepers have the grounds in spectacular shape & it reminded me of the care they take at Disneyland. And though the weather in November was a bit windy & had occasional showers, it was still more pleasant than most of the States are that time of year. We are going back!
Pjmoen
From Tripadvisor
Vermontdave

"Another nice Villa vacation "

We had a lot of fun this week. Lulu our member concierge was always helpful and gracious. Carlos our elite pool concierge also was amazing. Always helpful taking great care that we were enjoying our stay. Benito was great both for drinks and anything we needed. Thanks to the resort as a member its great to feel you are home.
Vermontdave
From Tripadvisor
Default avatar 2020 41

"The Ultimate Experience"

This resort and all of the people working there were caring and very professional.If you're looking for an all inclusive vacation in Cancun, I would highly recommend this resort!There was an extensive amount of daily activities, the restaurants were wonderful, the staff all went above and beyond!Kudos to Lena, the yoga instructor, she is incredible!
Culture67396660272
From Tripadvisor
Default avatar 2020 13

"The best resort and the best staff!"

We absolutely loved our stay here! We stayed for 10 days, and were able to spend time at the Elite Pool. The concierge Carlos, at the Elite Pool, was the best ever! He always saved us a great cabana, and was so attentive to any needs we had. He also send us a going away cake when we were leaving. The BEST hospitality and service! Also, Ivan at the Davinos Restaurant was an amazing server. We were torn between a couple different items to order, and he made some recommendations, which were the best! He also did a fabulous presentation of Mayan Coffee at the end. The housekeeping staff were also excellent. The room we stayed in, and everywhere we went, were exceptionally clean! The only negative is if you don't do all inclusive, there is only the buffet for breakfast, which is about $30 US per person, which is expensive. Other breakfast options that are less expensive would be a good ideaWe loved everything about our stay, and will be back!
Debbie Cz Reynolds
From Tripadvisor
Default avatar 2020 10

"Best trip ever for 2020"

Had the most wonderful time. The people that work there are the bomb going back soon. The food was the best ever and the service. I'm ready to go back now. the beach view was excellent just everything there was GREAT!!!!! .Thanks to all the nice people they have working there they make Villa Del palmer.
Notriteroy
From Tripadvisor
Default avatar 2020 18

"Best vacation ever!"

Excelent cuatomer service, super clean rooms, excelent night activities (magic show). Special thanks to Jose Miguel Cantoral "Pepe" great person and excelent zumba instructor, would definately stay here again!
P4259 K Averonicag
From Tripadvisor
Caption

"Best customer services I have seen! "

I had the opportunity to stay at the Resort for 4 days 3 nights, and I can say this has been one of the best customers services, the staff is so amazing and fun, the Food also was great!! All restaurants I try all! But I definitely need to give a shout out to the Moises (playa) super attentive Edwards (tiki bar) super great bartender, always smiling and keeping the atmosphere. Martin (irochi restaurant ) best waiter!! Funny and soo good and what he do! Go visit him!!Martin (pool ) great services, have a great memory too!! We had such a great time and they were ALL very safe and making sure we were all safe with this covid.
735tiffanyc
From Tripadvisor
Davidjluster

"Excellent IF you like low-key and mild with quality. "

Our experience at the Villa del Palmar was an amazing, relaxing and pampered experience. Compared to other all-inclusive we have experienced in Cancun, this one seemed to cater to a relaxed and slow clientele as opposed to our preferred up-beat party vibe. With that stated, the staffs attention and service made this an amazing experience. Since this resort does NOT feature a swim up bar (extreme oversight on our part... would not have booked it had we known) most our our time was spent at the Tiki swing bar with Edwar and Miguel who were by far two of the best bartenders on the property. The restaurants all exceeded our experiences at similarly priced all-inclusive by a long shot. The steak at the Italian restaurant was phenomenal although I was unimpressed with the female hostess there. Our second favorite restaurant was the steakhouse where they served up a wonderful tuna steak and excellent baked potatoes. We would have gone to STK again but the service was lacking. By far Hitoshi, the Japanese restaurant, excelled. We enjoyed ordering several appetizers and small dishes and having them slowly brought to the table course by course. If you are fortunate enough to get Martin as your server, your experience will be elevated all the much further. The only downside to Hitoshi was the wait BUT Mercedes was an amazing hostess and the servers at the bar just outside the restaurant went above and beyond. They had our drinks the moment they saw us arrive at the hostess check in station even without us ordering. They kept new and exciting drinks coming without fail. One night the wife felt like a hot chocolate with baileys however they do not have what was needed to make it so they took milk to the chef and had him warm it up. Miguel Angel and Manuel were absolutely amazing bartenders with a high degree of service and attention to customer needs. On our final night, our server Hector had our names written on our dessert. Capricious was open for breakfast and the food was on point including excellent service from all of the omelet makers especially Cecilia BUT the floor servers ALL lacked in this location. It was like they all walked around with blinders on completely oblivious to the needs of the diners. It took forever to get juice or coffee and trying to get the bill to sign was impossible. As stated, great food, horrible service. The only real negative in our experience was the timeshare presentation. I do want to state that Giovanni was super personable and professional HOWEVER the portion that will keep us from returning was Leann the sales rep. She started out super friendly. As we approached the 3 hour mark of our hour and a half time share presentation we got very firm in telling her we were done and ready to go. At this point she got very belligerent. I know its her job to close as many deals as possible but I feel she got a little rude at the end. We then had to tell a few more managers no until they finally let us return to our vacation. Just know that your 90 minute presentation will not be 90 minute. We started at 8 am and did not get out of there until 11:30 am. I Played beach volleyball twice but one of the activities crew members (short, young and thin) was extremely competitive and ensured his team an advantage every-time we played. Kind of left a bad taste which caused me to only play volleyball twice and actually left early one of the times. Note that all the pools are very cold except for the owners only and the kids area. We had a Great experience each time with the water activists team. Snorkel, standup paddle and kayak were excellent customer service. The maintenance crew did a Great job keeping beach clean. They performed Constant tractor work. In summary, if you like a mellow, relaxed but quality resort, I would highly recommend Villa Del Palmar but we wont return as we like evening activities and a resort where the bars are open past 10:30pm.
Davidjluster
From Tripadvisor
Default avatar 2020 36

"Awesome trip"

Hotel was super clean and the staff was very friendly. From the moment we stepped out of the taxi everyone went above and beyond to make our stay enjoyable. Make sure you pick up some pesos from the airport for tips for the great service they provide. The food is excellent!!!! I would give this resort a 10!!!!!!
435ashantih
From Tripadvisor
Default avatar 2020 29

"Great Vacation!!"

The Resort Exceeded my expectations. The service was excelent! The food on all the restaurants was of good quality. The location of the hotel was perfect. It is not in the Zona Hotelera which I loved, but is a short drive to it. The facilities are very well maintined and everything is clean and beautiful.. I definitely will recommend and will love to return next year!!
Guinviera
From Tripadvisor
Cindy g

"Loved Villa Del Palmar"

This was one of the best vacations weve ever had as a family (we have 3 children ages 18-21). The accommodations were so nice with everything we needed. Beds were comfortable except the Murphy bed in living room is a bit hard. Having the fridges stocked with drinks was such a nice touch. The restaurant service and food were delicious. We were especially treated extra special by Enrique on the beach, Armando at Zama, Josue with room service and Antonio at Davino. Antonio- that strawberries foster was our favorite thing all weekend. Martin by the pool even came around to make us pillows out of towels. We couldnt believe how many food choices there are between all the restaurants. Tips are included but we left extra for those that went above and beyond. My boys had a blast using the paddle boards which were included. They also rented some jet skis for $65 1/2 hr and those were fun too. The resort was impeccably clean everywhere and the staff is always cleaning behind us too. Giovanna at concierge took care of us with airport transportation and answering all our questions. I cant wait to come back here with other groups. Ill be watching for a good deal to come up. Again... this place is over the top amazing!
412cindyg
From Tripadvisor
Default avatar 2020 66

"Fantastic resort"

I can't say enough how much we love this place. The people are friendly and the service is fantastic. Special shout outs to Carlos at the private pool, Miguel Angel the bartender and Leyni at the spa!! Cerviche by the pool was delicious, as were dinners at hiroshi and davino.
Jbsmompl
From Tripadvisor
Default avatar 2020 9

"Girls Trip"

Another amazing stay here. Cant say enough about the staff!! Butlers Oscar, Rafael and Otikio went above and beyond. Carlos at the infinity pool made sure we were always comfortable and even scored us some pool floats. Cant wait to return
Akegley01
From Tripadvisor
Default avatar 2020 19

"Beautiful"

Beautiful, fairly new resort by the waterfront. Lots of pools and hot tubs and daily activities. Staff is friendly and helpful and the restaurants are beyond expectations for an all inclusive property. Also close to the ferry to take a trip over to imIsla Mujeres for the day
Tourist248893
From Tripadvisor
Default avatar 2020 31

"No doubt Villa del Palmar & Garza Blanca The Best Resort in Cancun"

My family love Cancun, since 2017 the first time we were in Cancun at Villa del Palmar we experience for the first time the best Resort ever known in our life, and then we decide to be part of the resort getting a membership, we really appreciate all the team that participate in the meeting, we came back again in 2020 and we were surprise to see the new Garza Blanca Cancun it is so beautiful and comfortable we really want to stay there as soon is possible and available, We really want to thank to Rafael Bonilla for been so nice, kind and professional, Giselle my family love you, all the crew is awesome, we had an Anniversary Dinner at Davinos Restaurant, we want to thank to Nicanor & Ricardo to be so spectacular and extremely professional with us, the cleaning lady Nelly was so nice with many details every day that we had never had in other places.If you are planning to visit Cancun I highly recommend to stay at Villa del Palmar or Garza Blanca and I can say without any doubt you will be in love, relax, and enchanted with this paradise. So proud to be part of this beautiful place.
Roving22284581298
From Tripadvisor
Default avatar 2020 43

"Excellent place for a family"

Wonderful and accomodating waiters, pool guys, overall very friendly staff ! Easy access to activities such as boat rides, kayaking, parasailing. We were picked up right in front of the resort.We felt safe, taken care of. Food- all inclusive well worth it. Women at kid's club caring. My kids loved exploring the resort-pool area . My husband loved trying all their restaurants. I loved the location that it wasn't in the hotel zone. The gift shop is huge and reasonable. We will return.
Renata Adamecz
From Tripadvisor
Default avatar 2020 62

"AWESOME"

Best 7 nights spent and always felt super safe seeing how well the resort thoroughly and continuously disinfect the resort! The best food and the high level of comfort and great service is excellent for the price!! Will definitely return next year and most likely twice!!
Michael V
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

Beautiful hotel, and amenities! Staff was beyond wonderful as well. Top notch service for sure. Truly one of the best places we’ve ever stayed! Zero complaints!

Valri Holland Ingebrigtsen
From Travelerstalk
Default avatar 2020 5

"Patricia Rubio"

This resort is top of the class with amenities, service and location. Diamond resort that puts in all the extras to make you feel VIP. Adrian our bartender to BOTH Arturo, Bryan and the other Arturo. First class. Can't wait to go back!!
Patriciar D2958 Ol
From Tripadvisor
Default avatar 2020 10

"Heaven on Earth"

This is our 12th time visiting Villa Del Palmar. I was just there in October and heading back again in December. Our family vacations here 2 times per year. It is our absolute favorite! The staff treat you like royalty. EVERYONE is smiling and happy at all times. The rooms are luxurious and the views are incredible. The restaurants are the absolute best and even better then most restaurants we have in Denver, CO. SERIOUSLY! They have a Sushi restaurant (all the sushi rolls and the best miso soup I have ever had), a Mediterranean Seafood restaurant (bianco shrimp pizza, homemade black pasta with seafood and the octopus are out of this word), a Classic Steak House (filet with a sauce trio, tuna carpaccio, and passionfruit creme brlée), and an authentic Mexican Restaurant (mole enchiladas, fresh fruit margaritas, and giant shrimp). The room service is also amazing! The cream cheese stuffed french toast is to die for! The alcohol that is served is high quality. Each restaurant/bar has different selections. The guys at the pool take such great care of my family and our young children. Sam is the pool manager. He is the MAN!!! Sam is always around to check on everyone to ensure you are having fun. He even has a special pump to blow up your large floats! Sam sets up your towels and helps you reserve chairs for your day of fun by the pool. There are also day beds with pillows available by the beach and I swear they must be made of memory foam because you just sink into them and immediately feel relaxed while servers deliver drinks! Raul is the BEST server at the pool we have ever experienced. We always had a fresh bucket of beer on ice for the adults and lots of fun extra treats for our kids. The last time we were there we spent 3 days in a row at the pool for 7 hours a day and Raul ran non-stop to accommodate our requests. He had a sincere smile the entire time, even when we were in a giant rain storm for a couple hours, he never let our drinks go empty. He delivered our drink to the hot tub while we stayed warm int he rain storm. I also need to mention their spa. It is in a rainforest jungle and one of the best spas I have ever experienced. My husband and I go to 5 star space all over the country and this one rivals the very best we have been to. Our family calls Villa Del Palmar Cancun "Heaven on Earth". It is our heaven and it will be yours too!
April Lamb9
From Tripadvisor
Default avatar 2020 27

"Great service!"

Our stay was beautiful. We enjoyed the tremendous service from all. Abel served us at the beach bar and was outstanding! He has great Humor and provides great service.. We can't wait to spend some time with him again!!
Amandao719
From Tripadvisor
Default avatar 2020 20

"Excellent hotel, superb location, friendly and helpful staff"

Our room with ocean view was very good. Food in the restaurants was tasty. The drinks were good and they had them for any taste. Especially have to mention the guys of the lobby bar. Adrian and Cande Lario. They were so nice to us and the drinks there were very good. Also worth mentioning the Mexican restaurant. When I did not feel well they cooked for me baked potato which was not on the menu. I am very grateful to Supervisor Jose Celis and waiter Angel They were real angels.In Japanese restaurant waiters were also very good. They gave me cooked rice on my request that was also not on the menu. The teams of the restaurants were nice and attentive. Just to mention a few: servers Edgar Chan and Pablo Flores, hostess Sandra Flores.My special thanks to the spa team. All of them were nice and helpful. Especialy masseuses Isaiah and Lina. They are very high class masseuses. I hope to visit the hotel again.
C8406 M Yolgag
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

Awesome resort with wonderful staff which treat you like family. Would highly recommend to anyone.

Judy Klinger
From Facebook
Default avatar 2020 10

"Villa del Palmar 4ever"

This is our 3rd time in Villa del Palmar and we still absolutely love it! We stayed in all Playa Mujeres family friendly All inclusive resorts & we think its the best option if you are traveling with kids. 1br suites with huge terraces are simply an matched. Excellent service with friendly staff, great food & drinks. What else can I say. We are in paradise and we definitely will be back. Special thanks to Manuel Marin at the front desk for all his efforts!!!
Alexl S2230 Uz
From Tripadvisor
Default avatar 2020 45

"Third time & more than a charm, it's a GEM !!"

We just got back from our 3rd visit to Villa del Palmar & we loved every secondof our stay. We felt safe & well cared for all week. Covid protocols were followed & they had about 50% capacity. We never had to wait to have dinner, get a lounge chair, etc. The staff, from the maintenance /gardeners to management, were so friendly & welcoming.Armando, Alejandro, & Jose (PePe) from the entertainment staff were so fun & engaging even my husband participated in the pool activities! Moises ( pool butler) was great & always available to set up pool towels & make us comfortable & welcome, great conversations, great guy! Wilbert brought us wonderful drinks & tasty food around the pool. It was constantly windy so we didn't get to utilize the umbrellas but the good thing about that was, no mosquitos bites all week!Azucena at DaVino was so sweet & offered gracious service to us at dinner. I also loved the fact DaVino was open for breakfast every day. I prefer a lovely sit down breakfast instead of a buffet. Buffets were never my favorite even before the pandemic, however, in previous years, the food at Caprichos buffet was very good & I understand they will reopen soon.Saul at Casona Stk was top notch, he's an excellent server & has been there quite awhile. The food there is wonderful. I have seen 1 or 2 bad reviews complaining that you have to pay for the "Good stuff". While it's true some things do have an uncharge, the steak house does include filet mignon, it's listed as "tenderloin" & it's delicious. (I'm speaking of the all-inclusive plan which I definitely recommend) There are plenty of choices without additional charges. In my opinion, the few folks that give this resort a 1 star rating just cannot be pleased with anything. Martin & Nery at Hiroshi restaurant were absolutely wonderful, we remember them both from 2018. Wonderful servers & both great additions to the resort.Gustavo at the spa was so kind & friendly as well as Daniel at the front desk.Our one bedroom master suite is bigger than our own home & has every possible thing you could want or need. Thank you again to our room stewart/ housekeeper.Super clean & perfect with a beautiful ocean view & large balcony.Villa del Palmar is the only place we will stay in Cancun, they do All thing very, very well. You will not be disappointed !
75robertag
From Tripadvisor
Default avatar 2020 68

"Great place to stay"

Great place to stay, the staff was very nice and pleasant. The room was very spacious and keep clean every time we went out to enjoy the festivaties. The food was delicious! I highly recommend this resort if you're going to Cancun.
Estevenson66
From Tripadvisor
Default avatar 2020 38

"Amazing Resort"

This is an amazing resort!! The staff, service and food is above all others, and we travel a lot. Already booked a return visit. Carlos the pool concierge went above and beyond. Lulu attended to every detail of our stay. Oscar the Zama chef gave us an i. Room service and cooked lunch for us the next day too. Fabia at Devine's finished it with a 7 course meal that was amazing. Cannot say enough about the incredible stay we had.
Dori D
From Tripadvisor
Default avatar 2020 54

"Nice"

The rooms are very nice. Friendly employees. Good food. When they say that chips are included believe them. On a final bill there were tips for the cleaning crew each day. I found this hotel to be a very nice family vacation spotIf you want an American experience in Mexico.
Maryj822
From Tripadvisor
Default avatar 2020 68

"Clean and Safe"

Our stay was during COVID and the resort had few guests. Lots of open space and very clean. All resort staff were kind, helpful and wore masks. The food was great. Our 4 teenagers as well as our 2 and 4 year olds want to return becuase it so fun.
Daryl S
From Tripadvisor
Default avatar 2020 32

"Incredible Experience"

This resort is an absolute GEM!! We stayed for a week and enjoyed food at every one of the restaurants, which was incredible. Our favorite restaurant ended up being Davino! The Espeso Di Manzo, Da Vinci Lamb Chops, and Lasagna were incredible. If you're dining at STK, definitely try the Pork Belly and Watercress, Beef Tartare, and the Slow Cooked Short Rib. We also enjoyed and Apple Tart dessert which was delicious. We stayed in a one bedroom suite with an incredible view of Isla Mujeres and the rest of the beach. Every room has a view of the ocean so you're never stuck with anything but beauty to look at. Our suite was immaculate, modern, and had everything we needed. We also visited the spa and had the most relaxing experience. From start to finish the staff made us feel relaxed and well taken care of. I would highly recommend doing the combo, it was pure bliss. Last but not least, ALAN B rocks! We met him the first day, he showed us around, explained everything thoroughly to us, answered all of our questions, and really made us feel welcome at the resort. He was an absolute delight to speak with and made an already great experience even better. To say that he went above and beyond for us would be an understatement. Customer service on point with a touch of charm and a zest for life. You can really tell that he enjoys his line of work. Thank you Alan for all of your help throughout our stay. All of the Villa del Palmar staff was excellent. We will definitely be back!
Maggiemixx
From Tripadvisor
Tatiana guti

"Great service in restaurants and spa"

We had a great 6 nights all inclusive experience in October 2020. Due to Covid it wasn't as packed, and this is what made our stay even more amazing. Spa was great, thr 5 restaurants available for us were amazing. I would like to mention two people that walked an extra mile to make our stay pleasant: Manuel, from the steakhouse (that prepared for me two desserts with custom designs because my 7 year old son asked him to), and Wilbert , the server that will bring you your food and drinks right to the beach while you're getting your chocolatey tan. Other than that, the resort is clean, no problems whatsoever. Thank you!
Tatiana Guti
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

This hotel is GORGEOUS. Such modern appeal and the food is OUTSTANDING. Can’t wait to go back when the resort is fully finished. Great service and the employees are amazing! Thanks for a wonderful stay, you will not be disappointed!

Kristina Santiago
From Facebook
Default avatar 2020 58

"Viva de Cancun"

We enjoyed every minute at this resort. We especially had a blast doing activities with the resort activity crew. We love Pepe, Armando and Alejandro for being fun and inviting. The resort was immaculate, friendly, and had the best food. We hardly left the resort! We cant wait to go back.
Keepthemclose
From Tripadvisor
Auburn13356

"Amazing Vacation Place!!!!"

5+ star villa resort in north Cancun,Superb and immaculate setting,Beach right up front,Rooms are out of this world,Foods (various restaurants) are simply amazing,Staff members are the most courteous.Place you want to return to.
Auburn13356
From Tripadvisor
Default avatar 2020 31

"Paul"

I went to celebrate my wedding anniversary to Cancun mex. We choose, Villa Del Palmar resort It was the best choice, the resort is awesome! Service is great! Food is delicious. People is so nice , I like it so much than I ended buying a membership. I am planning to comeback soon .I highly recommend it!
Paulmend2020
From Tripadvisor
Default avatar 2020 8

"Honeymoon"

We had an amazing time on our week stay and I have gotta give a shout out to Sergio Flores at Zama's for treating us like family. This restaurant serves delicious food! Staff is great with its outstanding customer service!
Jimmy Emi2020
From Tripadvisor
Default avatar 2020 43

"Alex and Pepe!"

We had a wonderful time at this resort. Alex and Pepe by the pool/beach were super fun and entertaining all weekend. We felt like they genuinely liked having us there and were sad that we were leaving. Every single employee we interacted with was extremely pleasant and welcoming. We will be coming back!
Odyssey574574
From Tripadvisor
Default avatar 2020 3

"Great food, great staff"

We had such a blast this week. Alex and Pepe were the highlight of our trip, they were the activity coordinators, and our group had so much fun with them. It was 5 couples, all separate rooms. We all had great rooms and it doesnt matter if you order room service or go out to eat, the food is really great. Drinks are made with good high end liquor and the bartenders are amazing. My group was drinking up a storm, but Im pregnant, so they were all bringing me mocktails to try and they made sure I was having a good time. I highly recommend this resort. Also, hand sanitizer everywhere, and they clean like mad-men. Everywhere you go they put hand sanitizer in your hands, and while all the staff had masks, most of the hotel guests had them as well. They let you make your own choice on that which I liked. I felt very safe.
204autumna
From Tripadvisor
Default avatar 2020 24

"Absolutely loved our stay & the staff!"

This resort is everything! From super friendly and helpful staff to incredible location, activities, food and drinks! If we had any questions the concierge was there to help. The food although buffet was closed it was delicious! My party had some special requests and the staff/chefs went above and beyond to make sure we were taken care off.Special thanks to Sergio at Zama restaurant for being so attentive and even the day he wasn't working he told his co-worker our drinks of choice and made sure we were good! and Alfredo at the bar outside La Casona STK, he prepared our drinks every day making sure it was what we liked. He truly went above and beyond for us. So grateful for these two staff that truly made our stay even more amazing!
Rubiiskilton
From Tripadvisor
Default avatar 2020 26

"Good get away"

Six nights at Villa del Palmar - Cancun were great. Hurricane Eta impacted the early stay but thats not their fault. The later days were fine. COVID protocols were good, staff were well trained, helpful and friendly. Our room was terrific and the king bed was great. Colorful external premises were disappointing as some of the exterior was showing wear with tiles missing and the white faade showing rust and mildew. Needs a good power wash or refinishing.Pool area was great, thanks to Samuel for oversight and Wilbert for drinks and food. Spent a couple of days on the beach, recliners shaded by both palm trees and a few palapas, nice sand, water was fine with plenty of swimmers. Kayaks and paddle boards were available once the storm got through.Had the all-inclusive as we were hesitant to go out due to COVID, and the meals were OK. Best spot is the Zama restaurant in the middle of the premises, Jose and his staff were great, and lunch food was excellent, unfortunately it is not open for breakfast or dinner. The other choices of steak; no surprises good or bad, Japanese; sat both at the prep table bar and outside, suggest outdoors, or Italian; which had good food but tables are a little small as we were a foursome.Some weather disappointments but all in all a good get away.
A Benn99
From Tripadvisor
Default avatar 2020 36

"Family Vacarion"

We had a great time at this resort! It is beautiful and well taken care of. We were there during the hurricane in October (5-12), the building and location were deemed safe and we were not required to evacuate! There were restrictions put in place (for our safety) that we felt were a bit over the top. The beach area wasnt much to write home about, but the pool and the Tiki Beach Bar area were great!The waiters would bring you food at the pool area which was great also!Eduardo Mendoza (Waiter) took excellent care of us, we always sat in his area
Diane G
From Tripadvisor
Nstowe33

"Amazing experience"

From the time we stepped out of our shuttle it was nothing short of an amazing experience. The staff when above and beyond to make sure that they did everything in their power to ensure that we were safe and the resort was clean. I felt safer at the resort than I did back in the states as far as cleanliness goes. When we were at the pool our waiter Candelario Vehiquez AKA "Candyman" was the BEST!!! We actually followed him where ever he was each day. His warm personality made us feel as if we had known him for years. We can't wait to come back and see him again! We have been to many of the Villa resorts but Cancun is by far our favorite!
Nstowe33
From Tripadvisor
Default avatar 2020 6

"Paradise"

Perfect for family vacation or couples. Staff was great and I was pleased to hear that they are all COVID tested every two weeks. Pool activities were fun for all ages. We especially loved the water volleyball! Food at restaurants was fabulous! Only think I would recommend is a welcome drink at check in!
Bcjoers
From Tripadvisor
Avatar021

"Great set up and friendly staff"

While some restaurants were closed due to Covid, the rest were great. The room was big and clean. And the pools looked great and were just the right temperature. Beach right there, with free kayaks, etc. for guests.
Colospringstraveler5
From Tripadvisor
Default avatar 2020 61

"Fun @ Villa deal palmar "

Villa del palmar is a beautiful resort . The food is absolutely amazing . Due to covid the buffet style restaurant wasnt operating, but that didnt make a difference. There are 4 other restaurants all equally delicious . With vegan and vegetarian options. They are also very attentive to food allergies . The grounds are kept immaculate. The sanitizing and cleanliness is 5 star. But the best part of this resort is the staff !!!! The activities team is amazing . You have Alehandro , Jose PePe , & Armando ... and theses guys are so energetic !!!! There dancing is great and they keep a good energy and vibe about the the place . At Bites restaurant u have the best staff ever ! El hefe Armando keeps the place running smooth with great attention to details . Then there is Benito and Raul from bites who never let your drink or stomach stay empty... there also serve you at the jacuzzi or at the pool . We also had the pleasure of meeting William & Wilbert from the beach bar area & they also bring you food from bites as well as all the drinks you could imagine at the beach beds or chairs . This places staff rocks Oh yea and its Cancun so the sun and sand and beach is amazing as well !
Courtneybaker51
From Tripadvisor
Default avatar 2020 61

"In the midst of it all"

This place is an entire vibe! From beginning to end, even in the midst of a hurricane! I visited with three friends, all from Tucson, AZ, my first time in Cancun but not Mexico. We arrived after midnight and check-in took about 30 min to get us all registered, as we bought the all inclusive package. We were all in adjoining suites, one king room, one room with two double beds and a kitchenette adjoined by a living room with a full kitchen and a murphy bed so everyone had their own space! The fridge was stocked with an assortment of drinks, a few snacks and we ordered a smorgasbord of food once we got settled! Room service is available at all times Our first full day: we went to the cafe for breakfast where mask are required and they are social distancing, hand sanitizer is administered before seating and the staff has mask as well. The resort didn't disappoint, they came through in every aspect. The beach was beautiful, the pool was clean! Social distancing was even observed there, as best it could be. We'd go down in the morning to claim our seats with towels and personal items and it was never disturbed. The poolside service was superb and the drinks were flowing! Monday (10/26) there were rumblings of Tropical Storm Zeta turning into a category one hurricane so the resort began to prepare. We went on our excursions (booked through the hotel concierge) which was also effected, we only got to do 2 of 4 things but it was still great! Upon returning to the resort arrive 6pm, we were greeted an given boxed lunch (sandwich, chips, drink and a piece of fruit) as everything else on the property was shut down. They gave us instructions on hurricane procedures and we headed to our room on the 5th floor where we basically sat with the patio door open as the wind and temperature felt great. We all went to sleep around 2am and I was awakened an hour or two later when I heard a weird suctioning noise, the water was hitting the patio door via the wind and getting stuck between the screen and the door. The next morning, all was good, you could see the staff cleaning, trying to get things in order just like any other day. Men in the pool removing sand and debris, etc. However, our living room was soaked, water was leaking from the ceiling above so we had to move to a comparable room which wasn't the same but close enough. We ended up in 1001 which had a wrap around patio, personal jacuzzi but only one double bed so my friend and I had to share but all in all this trip was A1.
994kalaj
From Tripadvisor
Avatar011

"Hiroshi restaurant"

Fabulous first night at the beautiful villa del palmar. Hiroshi restaurant was amazing. Safe, clean and following all the recommended guidelines. The server Martin Zorroza made our night ! He was funny, warm and went above and beyond to ensure the best experience. Our food was delicious and the drinks were top shelf and our glass was always full. I cannot express my gratitude to Martin and everyone at villa del palmar. If you are considering travel you are in excellent hands here !!!
Burndoc
From Tripadvisor
Default avatar 2020 64

"Villa Del Palmar Cancun"

Everyone at the resort was doing their best to keep the facility clean & also attend to the wants & needs of all the guests! The resort photographer did an excellent job taking photos for our family of 16! Wonderful memories!
Cj Pchat
From Tripadvisor
Default avatar 2020 32

"Vacation"

Beautiful resort. Great food. The music was very good. The band Santa fe from Cuba was awesome. It rained the last two days of our vacation so that ruined the trip. We did schedule a n excursion but it was canceled due to bad weather.
Chillwull
From Tripadvisor
Cdavisfrisco texas

"Amazing Vacation!"

Love this resort! It is outside of town with beautiful landscaping and a great breeze. You look directly at Isla Mujeres & the amazing water. The food is great, service is incredible and resort is the perfect size and beautiful. Love the hammocks on the patios. This was our 2nd time staying here and can't wait to go back. Lina & Laura in the Spa offer the best Massages & Facials I have ever had!
C Davis Frisco Texas
From Tripadvisor
Default avatar 2020 69

"August Cancun Trip"

The staff is awesome, kind, courteous and friendly especially in the Elite pool area. We appreciated the precautions being taken in regards to COVID-19, distancing with tables, masks being worn by employees and the availability of hand sanitizer. The resort is always clean, fun with awesome food. We cannot wait for our return trip next year.
Cgwinche
From Tripadvisor
Default avatar 2020 46

"Beautiful Resort"

This resort is beautiful. Nice private beach, great beach access, spacious pools. No swim up bar. The bite size food bar has great food and drinks. The breakfast was good but repeats everyday. Room service is quick and efficient. We were on the first floor so it was great to walk right out to the pool. There were always fresh towels and somewhere to sit around the pool or by the beach. Entertainment during the day like Aqua Zumba and live music.There were ants in our room. It didn't ruin the trip. The tub/shower is awkwardly designed if you have back or knee issues you may have difficulty getting into the shower. The customer service is great and the valets were amazing. Everyone is extremely friendly. I'd definitely stay here again. The location is close to parasailing and snorkeling. This resort is away from the hotel zone.
Phlomaha
From Tripadvisor
Default avatar 2020 5

"Family Vacation"

Had a wonderful family vacation. Leonel the evening manager was amazing. We had an issue and he was quick to respond and solve the problem. We appreciated his professionalism and excellent customer service. The property is beautiful. The beds are so comfortable it's hard to get out of bed. The kids club was excellent and my kids begged to go every day. The food was very good. I loved the Asian restaurant the best. Sadly we went there the last night of our stay. It was so good it has made me long for more. We did the all inclusive package. I highly recommend it because everything is wonderful. My kids enjoyed the scuba gear and many swimming pools. We hope to go back again!
K Cdentaldiva
From Tripadvisor
Bscheff18

"Amazing vacation and amazing staff!"

My parents have a VDP timeshare and this was my first time visiting. They prefer the Cancun location and I can see why! It was beyond my expectations; so beautiful, delicious food and a wonderful atmosphere. I NEED to thank the Activities staff for adding to the fun - especially Alex, Jose and Armando - they kept me moving all week!! :) I cannot wait to come back next year!
Bscheff18
From Tripadvisor
Default avatar 2020 57

"Fantastic Honeymoon"

Great place and the best staff! Loved every minute of our trip. Hated to have to leave! We had a wonderful dinner on our balcony where the chefs came to our room and cooked it fresh right in front of us. It was the best meal we have ever had!
Jmixxer9
From Tripadvisor
Default avatar 2020 14

"Wedding"

Gabby is by far the best wedding coordinator a bride could ever ask for!!!! She took care of everything and made sure everyone was taken care of. Truly a blessing to have her by my side that day. I would recommend her any day!!
Alepadilla1
From Tripadvisor
Avatar

"Amazing resort"

We had the best time at Villa del Palmar. The resort was so clean and the staff was so friendly. The food was amazing. We went to the steakhouse, Italian and Japanese restaurants. Absolutely amazing food and staff. We were celebrating our 15 anniversary and at every restaurant they did something special for us. We had great service at the pool. Victor took great care of our needs. The tiki bar was the best. Miguel and Manuel were amazing. By day 2, they knew what we drank but also maybe some great suggestions for drinks. They never disappointed us. The resort did such a great job with keeping us safe with Covid. We were never worried about it. We did a spa day and it was probably the best spa we have ever been too. Highly recommend this resort. Thank you to the staff for making our anniversary trip so special
Saraw Z7422 Pp
From Tripadvisor
Default avatar 2020 46

"Amazing"

wonderful place to relaxing beautiful areas to walking excellent restaurantsgourmet foodnice service comfortable bedsvery clean roomsroom service includes second time we visited 100% recommended I love this place
Zoithf
From Tripadvisor
Default avatar 2020 21

"La Casona Restaurant"

Wonderful dining experience at La Casona. Fabulous, personal, friendly service from our waiter Saul. Always request him when we dine at La Casona. My favorite is the tenderloin. My husband has tried many different meals and is never disappointed. Delicious desserts made by Elizabeth. A must try for dinner
Laurie E
From Tripadvisor
Default avatar 2020 10

"Best resort ever "

I loved how they upgraded me to a villa for free and the staff are so helpful in every aspect. We will definitely be returning to villas del palmar in December oh and the property is stunning , clean and welcoming
Cynthiagaspar1996
From Tripadvisor
Avatar011

"Great visit."

We had great visit to Villa Del Palmar. The beach is gorgeous, the rooms spacious, the food delicious and staff friendly. It was an incredibly relaxing vacation. If you visit, make sure you do some snorkeling or diving at Wet Set Adventures which specializes in the Mesoamerican Reef, the second largest reef in the world, and local Cenotes.
Markhogan81
From Tripadvisor
Default avatar 2020 17

"Excellent"

10/10 recommend. Amazing food, drinks, staff. Everyone was super friendly and amazing. The resort was beautiful and clean. My favorite part of the whole trip was a beach waiter named Enrique. He made the whole thing 100x better! I would go back just for him. He tended to us and treated my friends and I like queens. Everyone was like this but he went above and beyond. Will definitely recommend to friends and return!
Ashleyx98
From Tripadvisor
Default avatar 2020 10

"Perfect for Excellent Service and Quiet Location"

The Villa del Palmar Cancun is an amazing resort which specializes in impeccable service for their guests. The location nestled on the North side of Cancun adds to the quiet and tranquil atmosphere with a fantastic view of Isla de Mujeras just 11 km off the coastline.
Tracy A Beach
From Tripadvisor
Default avatar 2020 33

"Excellent service"

Staff was great specially on the Pool great customer service from Sam (pool concierge) persons on the front desk was also great. Maybe house keeping needs a little much attention but overall everything was a great experience
Jaimefranco02
From Tripadvisor
Lewisfamily1208

"Absolutely Perfect"

My wife and I booked a last minute trip to Mexico, as a vacation we had planned in the States was out of the question due to Covid issues. We got a great deal on a 5 night, all-inclusive package through Expedia and after looking at the pics of the place we had to go. Man, were we not in the least bit wrong. The hotel grounds were gorgeous. The pictures truly do it no justice. The lobby was elegant and the staff was top notch. We were there for an anniversary and birthday, so we may have gotten a little bit of a better room than normal, but it was perfect and our view was amazing. We were almost dead center on the 5th floor, so overlooking the beautiful pools and ocean was a true treat every morning. The sunrises were incredible. Sergio, our pre-arrival concierge, did a great job helping me make my wife's time here start out even that much better (see the pics). We arrived later in the afternoon on a Tuesday, so we just had room service dinner and went to the Casona STK bar for drinks. The guys there were phenomenal and I'm embarrassed that I do not recall their names. They were great to us the entire time we were there, and we kept going back. The next morning we awoke to one of those gorgeous sunrises on the beach and then made our way to breakfast at Davino. It was delicious, to say the least, and the service was fantastic. We then went out to the pool where we received impeccable service from Wilbert at the poolside section of Bites Bar. Wednesday night we had dinner at Davino, and we were not disappointed. Thursday morning we returned to the pool and got tremendous service again, this time from Victor. Both he and Wilbert kept the Micheladas and Ojos Rojos flowing! That night we had dinner at La Casona STK, and like at Davino we received excellent service and food. Friday we took an excursion, that we booked separately, out to Isla Mujeres - hat tip to Pepe at Cancun Sailing! Friday night we returned to the Casona Bar and had a great time with the guys (I want to say Miguel and Miguel, but I don't want to commit to that, as I already feel terrible for not remembering their names), after which we enjoyed a room service dinner. Saturday was our last full day there, and as you can probably guess we enjoyed another day by the pool sipping on Ojos Rojos (y Coronas para mi esposa) from Wilbert. We couldn't leave this wonderful spot without having lunch at Zama at least once, so we parted ways with Bites Bar lunches (which were delicious) for that. I had the Soft-Shelled Crab on recommendation from another guest, wow. We were happy we went. We finished up Saturday with another fun night at Casona Bar and topped it off with room service dinner. I don't even want to talk about how depressing Sunday was. But back to the good stuff. I can't say enough about the service staff there. Everyone from the lobby staff, to the restaurant/bar service, to room service. They truly made a terrific resort an absolutely perfect vacation. And if I didn't already give enough special thanks to Wilbert and Victor at Bites Bar poolside, and the Miguels (me disculpo si me equivoco!) at Casona Bar, then let me make sure I unequivocally do here. They were fantastic. Overall we loved the resort, and plan to make it a future go-to in Cancun.
Lewis Family1208
From Tripadvisor
Default avatar 2020 58

"Villa Del Palmar, Cancun"

This resort is beautiful and immaculate. The rooms are gorgeous. The staff is incredible in every way. We were just there in tropical storm Gamma and they worked so hard to clean up afterwards. The beach is beautiful, yes there is seaweed but they clean the beach daily. The ocean in that area is calm and safer and yes it has seaweed at the edges but didn't affect our swimming. Some people can be very picky but this is part of the Caribbean, get over it! All of the restaurants are first class, offering high standards of cuisine. We used book vip so got a bargain all inclusive deal, it was well worth it. I can't wait to go back!
Tashlinda
From Tripadvisor
Default avatar 2020 6

"Nice getaway "

1. The beach sucks. Seaweed covers the ground and washes up on the beach so we never swam. Locals said its always like that & not just caused by rain. 2. Food is fantastic. Every restaurant plates their food perfectly, its all so pretty. Italian place Davino was good, slow service, didnt go back. Steak place was great, filet was delicious, creme brlée was lemony & kinda strange. Hiroshi, the Japanese restaurant, was delicious, but definitely made me sick. Both nights we ate there, I got sick and the one thing I had both nights was the salad. It was so delicious but Im still feeling the effects of it days after returning home. Apparently its tough to wash bacteria off of lettuce, so do NOT get the salad! Weve stayed in multiple resorts and never got sick before, so that sucks. The Bites place has fantastic snacks and fun, creative drinks. 24/7 Room service was nice, though you cant order from a specific restaurant, and restaurants dont offer anything to-go. There isnt a place to get coffee outside of the breakfast restaurant (slow service) or the Starbucks where you have to pay if youre not doing all inclusive. One restaurant, Caprichos, was still closed. 3. Pools, hot tubs & bars close at 1030. Since the resort is a decent drive from anything, theres just not much to do after 10. 4. Customer service is awesome. Everyone is so kind and helpful.5. The room was really great, a lot newer than the location in Puerto Vallarta. They are building a new resort next store, so we heard that at 7am.6. There were probably only about 150ish guests at the resort. They told us 35% occupancy but there were times when there wasnt another person outside except for us, so now is an awesome time to go if you want a quiet getaway. 7. We spent two days at the resort relaxing, one day at Isla Mujeres (took the downtown ferry- it runs every 30 min), and one day in Tulum (rented a car). The ferry by the resort runs only a few times a day & takes a long time. Overall a wonderful trip! Just dont eat the salad ;)
Cynsellers
From Tripadvisor
Default avatar 2020 66

"Wonderful Experience"

We stayed hear for 6 days, 5 nights. The resort and the amenities are beautiful, well maintained, extremely clean and the staff made our trip. Every single person we encountered from our concierge, bell man, room service, check in/out, room service, servers, waiters, etc. were so nice, helpful and accommodating to our limited Spanish.Our room was large, very clean with a comfortable bed. Our favorite was our private hammock on our deck.We ordered room service a couple times. They set up the food on our table and made sure we had everything we needed before leaving.The pools were fun and clean. We scuba trained in the pool and was surprised at how clean the water was....usually you can see all kinds of particles floating in the water.The restaurants all had very good food and many options. We loved the variety of drink options at each locations which were all delicious. Breakfast was great, we loved the snack bar for lunch and although all restaurants on the property were great we loved Hiroshi! Our experience at Hiroshi was our favorite. We ended up dining hear multiple times because we loved the food. It was tasty, presented well and had a good variety of Japanese type food. Our waiter, Martin Zorroza, made our dining experience. He was fun, energetic, a great waiter and just made our dining experience special. Out of all the great staff he stood out to us!
Yakit2121
From Tripadvisor
Default avatar 2020 14

"Wonderful staff! Great experience!!"

We have been here two nights so far and it has been an incredible experience. Even with Covid happening they have not skipped a beat in customer service. We travel a lot and this has been one of our most enjoyable experiences. The staff really does a great job of making you feel like youre home. We were prompted to write a review after our experience at the Italian restaurant, Davino. Our waiter was Salomon Torres and he was wonderful. Super attentive and quick and even brought us a special dessert. Stephany was also amazing, she even shared some Spanish with us. We cannot express just how wonderful everyone is and what an impression this has left us with. We never give reviews but this place is just special.
Wilson Family2021
From Tripadvisor
Jessi r

"Best vacations ever!"

We just came back from Villa del Palmar. The rooms were very comfortable, clean, well equipped and spacious. The service in general was excellent. Each meal that we had was delicious and very creative. All restaurants and bars have their own style to make you enjoy a unique experience. The bars were very nice and drinks were awesome. We also enjoyed talking to the chef Fabian from Davino restaurant, he was very nice, professional and informative about the dishes we selected. All restaurantes were great. We felt safe and all the spaces were sanitized and we felt safe during our stay. We would have loved spending more days there.
Jessirc2212
From Tripadvisor
Default avatar 2020 6

"amazing and spectacular thru and thru"

the food is incredible at all eatieries on site. have the octopus with toasted grasshoppers at the Japanese restaurant in the lobby. several amazing dishes here... sashimi tuna rolls, etc. zama in the middle of the pool areas, 3 hour lunches every day with some really imaginative tiki drinks, and again, the food way above par for sure. Ruben there took great care of us every day. also, check out the yoga and stretching on the pier every morning at 9am. Lina is a joy for the sessions on the pier for yoga. the pool temperatures were even perfect. clean everywhere. landscaping impeccible. I would highly recommend, and believe me, I'm a hard guy to impress.
Christopherc B1645 Db
From Tripadvisor
Default avatar 2020 13

"Amazing experience!"

From check in to check out, this is a top notch, 5 diamond experience. We were a little nervous going into this trip, having never stayed in this part of Cancun before and having booked through a third party vacation seller. What we found were beautiful views, an elegant setting and staff members who honestly were invested in providing guests with a truly unforgettable experience. The staff's attention to their guests is unparalleled. I dont think "no" is in their vocabulary. We had the all-inclusive plan which gave us opportunity to eat in each restaurant several times. The food was comparable to any expensive fancy restaurant we have been to. Every bite of food lived up to its description and our expectation. They paid very close attention to any allergies or food preferences and bent over backwards to provide anything we asked for, even if it wasn't on the menu - Teriyaki shrimp and gluten free fried rice at the Japanese restaurant . The waiters at the restaurants were completely invested in making sure that we had an incredible experience, every time we ate. Thank you to Saul at the steakhouse for taking such good care of us! Who knew that cinnamon ice cream was so amazing! (Saul) Our pool waiter, Angel, was incredible! He anticipated our needs and provided the most above and beyond service that I could ever have imagined. We were never without a drink and anything we asked for was possible. The food he brought us from Bites was incredibly delicious. Didn't seem like pool food, it was gourmet. On our last day at the pool, Angel brought over the manager for us to meet and Sandra, who sang a beautiful song to us to say goodbye. It was my birthday while we were there and Angel went out of his way all day long to make sure I felt special and cared for. Flowers, gifts, extra drinks and food. Seriously, my husband asked me if he had dropped the ball because Angel was taking better care of me than he was. I would return just to sit by the pool and be pampered by Angel. We miss you Angel! Also, Armando, the activities director was sweet and funny and didnt tire of teaching us how to dance Salsa and Merengue. He didnt even make us feel bad when we refused to do pool aerobics, thanks Armando! Housekeeping was great and attentive, loved the turn down service at night. This might be the best vacation we ever have or ever will take. The bar has been set very high. Not sure if anyplace else can live up to the comparison of this trip.Thank you Villa del Palmar for an incredible vacation!!
Bobncheryl
From Tripadvisor
Default avatar 2020 33

"Wonderful place, amazing food and drinks, and service you wont believe until you see for yourself!"

My wife and I enjoyed a week here Sept 2020 with the standard all-inclusive package. This place definitely exceeded both our expectations. The Japanese (where the waiters had a great sense of humor!) and the Steak House restaurants (thanks, Saul, for the amazing and friendly service) were amazing. Breakfasts were fantastic, and the Mexican food for lunch was seriously authentic. Poolside, the activity director, Armando, was so friendly and personable - not sure he succeeded in turning us into salsa/merengue dancers, but he sure as heck tried and we had lots of fun. But what really stood out to us was the pool-size food and drink service. The food was crazy good - way better than most pool-side food. And the drinks were awesome. But the waiter who adopted us for the week, Angel, was truly what made our vacation special. He was so nice and friendly and always around when we needed or wanted something. When he found out it was my wifes birthday, he showered her with gifts, flower petals on her lounge chair, a special pool-side cake decorated just for her, and he even brought Sandra over to sing Besame - besame mucho to us, which was truly beautiful. Its like we literally had our own personal Angel to make this week special thanks Angel! Hope to see you again when we come back. The hotel was maybe at about 30% capacity, and we never felt crowded at all. This is the best time to go - you will be very happy you did! And even though the beach wasnt the rolling surf you get in the regular hotel zone, it was peaceful, beautiful, decent to swim around in, with lots of shade from palapas and palm trees, and not very much seaweed to deal with, and a beach palapa bar right there enjoyed several later afternoon naps on the lounge chairs together listening to the gentle lapping of the waves.
H5908 F Xbobs
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"My wife and I enjoyed a week here Sept 2020"

My wife and I enjoyed a week here Sept 2020 with the standard all-inclusive package. This place definitely exceeded both our expectations. The Japanese (where the waiters had a great sense of humor!) and the Steak House restaurants (thanks, Saul, for the amazing and friendly service) were amazing. Breakfasts were fantastic, and the Mexican food for lunch was seriously authentic. Poolside, the activity director, Armando, was so friendly and personable - not sure he succeeded in turning us into salsa/merengue dancers, but he sure as heck tried and we had lots of fun. But what really stood out to us was the pool-size food and drink service. The food was crazy good - way better than most pool-side food. And the drinks were awesome. But the waiter who adopted us for the week, Angel, was truly what made our vacation special. He was so nice and friendly and always around when we needed or wanted something. When he found out it was my wifes birthday, he showered her with gifts, flower petals on her lounge chair, a special pool-side cake decorated just for her, and he even brought Sandra over to sing Besame - besame mucho to us, which was truly beautiful. Its like we literally had our own personal Angel to make this week special thanks Angel! Hope to see you again when we come back. The hotel was maybe at about 30% capacity, and we never felt crowded at all. This is the best time to go - you will be very happy you did! And even though the beach wasnt the rolling surf you get in the regular hotel zone, it was peaceful, beautiful, decent to swim around in, with lots of shade from palapas and palm trees, and not very much seaweed to deal with, and a beach palapa bar right there enjoyed several later afternoon naps on the lounge chairs together listening to the gentle lapping of the waves.

Bob Sears
From Travelerstalk
C9f6d5b2 6ba2 47ca aa36 37da98420372

"5 Diamond experience"

From check in to check out, this is a top notch, 5 diamond experience.We were a little nervous going into this trip, having never stayed in this part of Cancun before and having booked through a third party vacation seller. What we found were beautiful views, an elegant setting and staff members who honestly were invested in providing guests with a truly unforgettable experience.The staff's attention to their guests is unparalleled. I dont think "no" is in their vocabulary. We had the all-inclusive plan which gave us opportunity to eat in each restaurant several times. The food was comparable to any expensive fancy restaurant we have been to. Every bite of food lived up to its description and our expectation. They paid very close attention to any allergies or food preferences and bent over backwards to provide anything we asked for, even if it wasn't on the menu - Teriyaki shrimp and gluten free fried rice at the Japanese restaurant . The waiters at the restaurants were completely invested in making sure that we had an incredible experience, every time we ate. Thank you to Saul at the steakhouse for taking such good care of us! Who knew that cinnamon ice cream was so amazing! (Saul)Our pool waiter, Angel, was incredible! He anticipated our needs and provided the most above and beyond service that I could ever have imagined. We were never without a drink and anything we asked for was possible. The food he brought us from Bites was incredibly delicious. Didn't seem like pool food, it was gourmet. On our last day at the pool, Angel brought over the manager for us to meet and Sandra, who sang a beautiful song to us to say goodbye. It was my birthday while we were there and Angel went out of his way all day long to make sure I felt special and cared for. Flowers, gifts, extra drinks and food. Seriously, my husband asked me if he had dropped the ball because Angel was taking better care of me than he was. I would return just to sit by the pool and be pampered by Angel. We miss you Angel!Also, Armando, the activities director was sweet and funny and didnt tire of teaching us how to dance Salsa and Merengue. He didnt even make us feel bad when we refused to do pool aerobics, thanks Armando!Housekeeping was great and attentive, loved the turn down service at night.This might be the best vacation we ever have or ever will take. The bar has been set very high. Not sure if anyplace else can live up to the comparison of this trip.Thank you Villa del Palmar for an incredible vacation!!

Cheryl Sears
From Travelerstalk
Default avatar 2020 9

"Massage"

Thank you Alberto and nesley for an amazing massage. Best massage ever. They were very professional, very relaxing and hospitality was fantastic. Thank you for a wonderful experience and memory of lifetime.
Inspire312900
From Tripadvisor
Default avatar 2020 40

"DN"

My husband and I came to Villa del Palmar for our honeymoon, worried that COVID would place a damper on the experience. The staff at VdP has gone above and beyond to ensure safety, fun, and luxury. I was most excited for a private dinner that was arranged at La Casona on the resort, and with good reason. It was the most breathtaking experience with exquisite food. A special thanks to our waiter, Mr. Mauricio Sosa who we had the pleasure of seeing twice. He only enhanced the amazing experience and elegant atmosphere. We couldnt have asked for a better time in the hands of their capable staff. Hector at Hiroshi was also wonderful!And these are only the names weve become familiar with. The service from each member was in fact five stars.
Dn1496
From Tripadvisor
Default avatar 2020 7

"Very safe and relaxing vacation"

VdP is taking COVID-19 very seriously. Upon arrival our temperatures were checked, and the check in process was done in our room. All the staff were wearing masks or other forms of face covering. Although not obligatory, many guests were wearing face masks in the common areas. Procedures were in place to encourage distancing.The food at VdP is absolutely five stars. All chefs are masters of their game. Due to the reduced number of guests, Zama was only open for lunch, which was a pity as Chef Oscar prepares fabulous authentic Mexican cuisine. The waiters are very friendly, especially Noe.The food at Hiroshi, run by Chef Jonathan, is superb and creative. The manager, Adriana, is extremely attentive, and the waiters, especially Martin ("Mr. Excellente"), are all fantastic. STK is run by Chef Manuel, who for our last evening created a culinary masterpiece. The pool areas were very clean, not overcrowded and with great service by Eduardo Mendoza, and Moses and Samuel, the pool concierges. The guest concierges were very friendly with a can do attitude. We mostly interacted with Lulu Puente and Monse, who were both outstanding.In addition to having the all inclusive package, we also cooked a few days. All rooms (except the studios) have a fully equipped kitchen and there is an on site supermarket. Best is to go to a local market to buy fresh produce, meat and fish.OVERALL, WE CAN NOT WAIT TO RETURN TO VILLA DEL PALMAR.
Flyer67506059010
From Tripadvisor
Default avatar 2020 34

"Most Amazing Time"

My friend and I visited Villa del Palmar Cancun from August 27-31. It was our first time there. The resort is beautiful, the staff are gracious and friendly. They attended to our every need or wish. The food was delicious!! All Tafer resorts seem to out do themselves with quality and selection of foods..... We especially had a great time at the beach bar! The Barmen, Sergio Hernandez and Abel Herrera were excellent! They are fun and anticipated our every need! They made us new and fun drinks and always checked on us if we were lounging by the water.... I am looking forward to my nest trip, hopefully in December! It will be great to see them again! Eduardo took care of us at the pool.... he was amazing as well! friendly and creative when we asked him to "surprise" us with a different drink! Each day when we left the pool, he said 'see you tomorrow!"... Loved that! We also felt extremely safe with respect to Covid, from the Cancun airport to the resort. Everything was clean and we saw staff constantly cleaning the entire time. The way the resort is set up, you only truly indoors when you're in your room or in 2 of the restaurants.
Cjemccabe01
From Tripadvisor
Default avatar 2020 61

"Ultra ten"

All is clear all is gentle Communication, speed, service, its all figured out!High class maintenance I really enjoyed that it was calm and I was able to enjoy the hotel and its inside outside servicesMay be welcome to have anothe extraordinary experience with this company
Francmanhand
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"We can’t say enough about this property and it’s service."

We just returned from our trip to Cancun from august 29- sept 5 and had one of the best Vacationa we have ever had. Last time we were in Cancun we stayed at the Ritz Carlton and thought we would try something new and were absolutely amazed at not only the property but the service and restaurant quality. We chose the all inclusive option for 5 days and couldnt believe the quality of the food. La Casona steak house and Hiroshi restaurants were amongst the best weve ever eaten at. We had our 5 year old son who loved the kids club and waterfalls of the bridge. We cant say enough about this property and its service. Specials thanks to Javier, Oscar and Sam at their Elite pool. You treated us with not only respect but exceptional service. A big thank you also to Mr Bob Kistner Sr and jr for making our trip so enjoyable. Our friends who came with us also want to thank everyone for an exceptional vacation. Thank you, thank you, to everyone of the staff. We will be back.

Rod Lynch
From Travelerstalk
Default avatar 2020 23

"Best service"

You have to try this resort, beyond expectationsFive stars food and service altogether , very safe environment ,outstanding staffVery clean rooms with excellent amenities and and decor , few steps to pools, beach and restaurantsI'm really looking in visit them sooner than later
Alfredo R
From Tripadvisor
Default avatar 2020 62

"My amazing vacation"

This property was awesome everyone was very friendly and helpful..i room was very clean ..the restaurants was very good..the swimming pool was very clean and beautiful.... villa del Palma this was the best vacation ever
Marquis Roberts2020
From Tripadvisor
Default avatar 2020 36

"Home away from home"

One of the best vacations weve had as a family. Everything was perfect from arrival at the airport, to check in, to the next 10 days at the resort... was sad to leave. Looking forward to next year, cant wait.
Lvb2015
From Tripadvisor
Default avatar 2020 11

"Family trip"

We came here for a family vacation, and right away we were impressed by the hospitality of the staff. Everyone here was warm and inviting, and the amenities were fantastic. Although the resort offers several fine dining experiences, we found our favorite place to be Davinos. Chef Benito is both amazing and creative with his dishes. The food was so delicious and the service provided by Ivan was exceptional. Cant say enough good things about them both. We highly recommend booking your vacation here and enjoying a relaxing dinner at Davinos. For the best experience be sure to ask for Ivan B. as your waiter.
Jessican S3209 Sn
From Tripadvisor
Default avatar 2020 68

"Well be back!"

This was our second time here. Beautiful, very clean, welcoming, service is the best. The spa is phenomenal! Steak at the steak house was THE BEST! Along with Mauricio! All staff are courteous and happy to see you, they are all clean and have professional appearance. The staff are continuously cleaning and trimming all while being friendly. We do not get that kind of service in the states. Nothing negative to post.
Mvr1964
From Tripadvisor
Default avatar 2020 35

"Great Resort, Not my Favorite Beach"

Villa del Palmar is a beautiful resort! The rooms are very nice and they have a hammock on the balcony! Super cool! The staff, especially the entertainment staff is wonderful. We had a wonderful time participating in water aerobics, cornhole, and water volleyball. Uriel and Armando were amazing, kind, fun, and made the day activities super awesome! The beach, not my favorite. I really love the ocean in Cancun Hotel Zone, as it is clear and beautiful. Here the ocean is murky and while we were visiting there was a lot of seaweed. We didn't get into the ocean here, because of this. However, there is plenty of beach space to take nice evening walks. You can see Isla Mujeres from the beach and the car ferry is very close to this resort, actually next door. Not sure if that is why the water is like this here. Therefore, we spent all of our time at the pool. The pools are great and the service is outstanding. Your glass will not go empty here. It was also nice that you could easily use the day beds here without having to reserve them. Due to Covid, there weren't many guests and therefore all the chairs weren't reserved by 6 am...LOL. It was nice to actually be able to find a chair or beach bed any time of the day! The location of the hotel is near a place called Puerto Juarez, quite far from Cancun Hotel Zone. I am not sure that there is much to do outside of the hotel, but we had all-inclusive so we didn't need to leave. We did leave a couple of times and utilized public bus service to get to Cancun hotel zone and another area. The bus system is very easy to use and is much less expensive than taxis. You can catch the bus easily across the street from the hotel.Would I stay here again? Probably not...mainly because of the beach and water. I really love the beautiful turquoise color of the water in Cancun Hotel zone. However, if the hotel relocated to that area, I would stay there again, because the facility, service, and staff were amazing.
Ewa Folden
From Tripadvisor
Caption

"Mostly a great stay in paradise, even during COVID-19"

I stayed at Villa del Palmar in Cancun for 14 nights. Probably my longest ever hotel stay, so I had big expectations for the property. While I was excited to be in Cancun for two weeks, my main motivation for the visit was to stay two weeks in Mexico, in order to be able to enter the United States. At the time of this writing, it's not possible as a tourist to enter the US if you have been in the EU/Schengen area for the past two weeks. So staying in Mexico was a way to get around this (and it worked successfully!)I used Cancun Shuttle for my drive from the airport to the hotel. It appears to be the one that the airport itself links to from their website, and everything worked out smoothly with them. The online booking process was very simple and easy, and it was about $30 each way. Originally I was going to book the transfer with the hotel, but they wanted $50 each way, and they required payment up front instead of just charging it to the room.Prior to arriving at the hotel, I received an e-mail daily from their concierge. Despite telling them multiple times that I didn't want to book anything from them in advance, they kept sending the same standard emails basically every day. I thought this was extremely annoying, and really gave a terrible first impression of the property. The emails from the concierge also included really poor marketing tricks, like saying "last chance today to get special prices" and then the following day, the same prices would still be available. Don't fall for it.Once I arrived at the hotel, I had a meeting with the concierge where they wanted to up-sell me further. The lady was very nice, but she was trying to convince me to get the "free" VIP card, which would give you discounts on restaurants and bars, on spa services, etc. After explaining all these benefits, and when I actually got convinced to agree to it, it turns out that in order to receive the VIP card you had to participate in some hour-long sales conference in the morning. It felt like a scam and very annoying when you're just trying to enjoy your holiday. So definitely not a good first impression.Aside from that, the hotel was wonderful. Of course, due to COVID-19, the occupancy was pretty low and as such a lot of things had been kind of scaled down.For example, during my stay in late July and early August of 2020, they only had one restaurant open for breakfast, two for lunch, and three for dinner. The breakfast at Davino was excellent. There were a lot of choices from the menu, and I tried probably most of the options during my two weeks at the hotel. Overall the food was high quality, and usually served super quick. I would definitely recommend booking a rate that includes breakfast. I usually had lunch at the informal Bites restaurant close to the beach. Their fare was pretty basic, and very much catered to the many American tourists visiting Cancun. The food was good though, and the setting with a view of the ocean was perfect. I also tried lunch at the Mexican restaurant, Zamá, which was indeed only open for lunch during my stay. The restaurant was not very busy at all during my stay - sometimes there would only be one or two other parties. But, again, the food was good and the restaurant itself was really nice.I had dinner several times at all three restaurants that were open in the evenings: the Italian restaurant Davino, La Casona STK (a steak house) and the Japanese sushi restaurant Hiroshi. It's very hard to pick a favorite since all three were excellent. I think one of the best meals I had was the Fish Shitake at Hiroshi - a grouper fish in a delicious curry cream sauce. Their sushi was also very good and high quality.At La Casona, their steaks were excellent too, and the mashed potatoes in particular was divine. So good. Some of the highlights at Davino for me included their carbonara chicken for two, and the steak toscano.The website also mentions the Caprichos restaurant, but it was not open during my stay.On the beach itself, they also had a lovely Tiki Bar where you could get lunch served from Bites. I tried that a couple of times and it worked out very well. Their cocktails were excellent too.Generally, the quality of the cocktails varied a lot. The Pina Colada for example was pretty basic - mostly just a slush ice with a Pina Colada'ish flavor. Some cocktails seemed to be made with a pre-mix without the brand-name alcohol. Other cocktails were more authentic. Indeed, both of size and the quality of cocktails varied quite a bit, but for the most part they were good.At check in you were presented with a long list of rules you had to follow at the resort, but subsequently you only had access to this list from the TV in the room. Indeed, there was no physical book in the room with hotel information. It was only available from a menu on the TV, including the room service menu and such. I also never found out what the mini bar prices were, but I don't think I was actually charged for the soft drinks I consumed.My room itself - a Deluxe Studio Ocean View - was pretty nice. Very spacious, with a lovely bathroom including a tub. I also had a good view of the ocean in the distance, albeit the main part of the view were the hotel grounds. The balcony was nice, with a big and comfy hammock to relax.One small downside of relaxing on the balcony was the fact that the waterfall, a feature of one of the pools, was extremely loud and noisy, so you couldn't enjoy the peace and quiet until the evening when the waterfall was turned off.Also notice that the beach is facing east, so you can't see the sunset from there. You can only see it from the other side of the building, i.e. the opposite direction of the ocean. I sometimes ventured up to the 9th floor and looked out on the sunset from the side facing the reception area. I also enjoyed my large king bed, and the decor in the room itself. The TV was not very good in quality. Definitely not HD, and there were not a lot of English-language channels. The WiFi was also very slow. There was an option to pay extra for a premium high-speed connection, but once I had selected the free option initially, I couldn't figure out how to go back and select the premium WiFi instead. Aside from daily cleaning and housekeeping, the hotel also had a nightly turndown service, which was a nice touch especially during these COVID times when a lot of hotels only offer cleaning by request.Overall, in terms of amenities, I'd say the hotel included most of what I was expecting from a high-end luxury resort. I also used the laundry service which was great.The property itself is really nice. Lots of pools, including very big pools, and some great hot tubs as well. There's also a small beach by the hotel, although it suffered from a lot of seaweed and algae - especially during the first week of my stay. There was a tractor that tried to remove it daily, but often to no avail. The hotel is located in the Isla Mujeres area - so about half an hour outside of Cancun itself, and the main hotel zone. As such, there is nothing close by. You can't really leave the hotel to go for a walk or explore the surroundings, since there is nothing to explore. That also means you are "stuck" with the dining options at the hotel, unless you want to take a car or taxi to drive at least half an hour. I ventured into the hotel zone one day, and I realized that the beach in the main hotel zone in Cancun is significantly better. The ocean also looks much, much better and has a far prettier blue color in the main hotel zone, compared to Villa del Palmar's location.So if I go to Cancun again, I will definitely want to stay in the main hotel zone, for that reason alone. The beach and ocean is just so much nicer there, to be honest.That being said, I still think Villa del Palmar is a great hotel - even when they were not operating at full capacity, with all restaurants open and such. I also think they had downscaled the number of activities a lot. They did offer a weekly movie on the beach experience which was nice. The first one I watched there was "Back To The Future" which happens to be one of my all-time favorite movies, so that was very cool. They also had a magician perform one night which was great.The hotel and my room was very clean all the time, and there is no doubt that they took the COVID-19 stuff seriously. Of course, all staff were wearing masks or face shields - and while guests didn't have to wear masks, we did have to use hand sanitizer when entering restaurants, and of course take the necessary social distancing precautions.I also liked the fact that there was a mini market on site, offering snacks, drinks and food but also a good selection of souvenirs, and any products you may need for personal hygiene, sun block, etc. There was also a little Starbucks type of café which was nice. Just be careful when using their ATM. I took out $200 USD and paid a $28.75 fee for that.Staying at the hotel 14 days, I don't think three restaurants was enough. And it was frustrating that I usually had to make a reservation, despite the low occupancy. One time I was told to make a reservation at Davino, even though the restaurant was almost completely empty at the time.The weather during my stay was excellent. Around 30 degrees Celsius and sunny almost the entire time. It was almost too warm, honestly! I definitely had every opportunity to work on my tan. During the two weeks I was there, it only rained once - over an afternoon.In terms of pricing, I think my room rate was pretty reasonable. The food and drinks were also reasonably priced, for Mexico. I could have paid an extra $110 per night for all inclusive, but I don't think it was worth it, especially when my rate included breakfast. I didn't spend that much per day in food and drinks. Had more restaurants been open, it may have been worth the cost, but it was still quite a premium to pay extra for all inclusive.Aside from the very pushy concierge, service from staff was great. Especially in the restaurants. Everyone was great and really nice and accommodating.Generally I enjoyed my stay at Villa del Palmar a lot and would definitely recommend it, if you don't mind staying outside of the hotel zone, and don't mind the fact that the beach and ocean is not quite as exotic in this portion of Cancun. The upside is that it's more peaceful and quiet, compared to the louder and more party'ish vibe in central Cancun.
Nirv Club
From Tripadvisor
Default avatar 2020 21

"Amazing Resort!"

We just came back from Villa del Palmar after spending 7 days in this amazing resort. The hotel adheres to the COVID-19 guidelines and felt safe. The hotel is beautiful, clean and the staff was amazing. Want to thank Jose Rios Hernandez for accommodating us in a beautiful penthouse which my family loved. Also want to thank Manuel Rosales for catering to our food needs at the delicious restaurants. Manuel is an asset to the resort. Thanks to Chef Israel at Davino's Restaurant, servers Efrain, Saul, Benito Arjona, Alberto. We also received amazing service and attention at the pool from Wilmer and Benjamin, they made sure we had a great time and were very attentive. Our concierge Monse was very helpful with the resort's activities, etc. Last but not least, Joel, who made sure our room was always fresh and clean. Overall, we had a fabulous experience and will definitely be coming back.
1heidic
From Tripadvisor
Default avatar 2020 27

"5 Diamont in live music"

the hotel is perfect, undoubtedly the best quality of service and a super enveloping atmosphere complemented by the spectacular band of Cuban guys who are a show, super varied repertoire, I will return asap to be in the front row with these musicians who give the feeling of be in a concert with the greatest exponents of Latin music. I recommend you guaranteed, go and check it out for yourself.Thanks Santa Fe Cuban band for such good music ...
Haylerp2020
From Tripadvisor
Default avatar 2020 22

"COVID-19 Cancun August Vacation "

The four (4) of us just got back from a week at this wonderful resort. While the property is a fair distance away from the Hotel Zone it is a beautiful piece of property. The staff is excellent. Hats off to the wait staff at Zama (be sure to try the seafood sauté dish) and the Village Spa for massages along with the attendants at the Elite oceanfront infinity pool. The suite sized rooms are so well appointed and maintained. We had a spacious three-bedroom complete with a wrap around balcony and a hot tub. This Villa Del Palmar location is a top notch destination that should not be missed!
Kitradbrokaw
From Tripadvisor
Avatar

"You'll never want to leave!!"

Villa Del Palmar, is not just a resort it's extended family. Almost everyone that we met during our stay exceeded our expectations. Starting with before our arrival the concierges Lulu and Natalie made sure we had our reservations in order, airport taxi was confirmed and the spa was booked. When it came to our dining experiencebreakfast with Bonito was always a great start to our day. In Davinos Miguel Canche, Ivan, Manuel and Able made dinner and drinks so special we went more than expected. At the STK house Saul met our every need. In the lobby bar Manuel greeted us with a smile and our drinks ready to go. The most important was our pool side service. Sitting in the Elite pool and being waited on by Samuel, Victor, and Moses is what took our vacation to another level. From the sun glass cleaning service, always having fresh clean towels, inflating our pool floats, and making sure we stayed in the shade no matter where we were. Thank you to all who made this a fantastic trip during such a difficult time.
Stylingthrough Town
From Tripadvisor
Default avatar 2020 2

"Awesome Resort!"

An amazing vacation. Everyone is super friendly and eager to serve you. Everything was super clean and we felt safe at all times. The staff wore masks at all times. We are definitely coming back very soon!
Moises Matos
From Tripadvisor
Default avatar 2020 21

"Over all trip was amazing"

My friend and I stayed at Villa Del Par Mar for 6 days in late-August. I will be honest and tell you that we arent typically an All-Inclusive type of family because we enjoy good meals at good restaurants and All-Inclusives tend to lean more to average to below average when it comes to meals but Villa Del Par Mars restaurants were very good. In our opinion, the Japanese restaurant is the best. The waters Neri Rueda and Martin Zorroza provided very good service. Hector Medina enchanted us with attention and give us his advice to make food choices. The hotel itself was very clean and the grounds were amazing (as most reviewers have mentioned).The pools were great and the service at the pool was also exceeded expectations with some wonderful service.The beach and water were clear and worm, that is why we choose that place. We were swimming in the ocean every day.We went to see Isla Mujeres which was nice. Also, we took ATV, Zip Lining, and Cenotes tour with Extreme Adventures which was amazing. Angel (our tour guy) provided excellent care, instructions, and fun.
Tatianaschenk
From Tripadvisor
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"Villa del Palmar Cancun exceded our expectations!"

We traveled with our two teenagers for a family vacation and the Resort was nothing but amazing! The service, cleanliness, and safety was wonderful. Our suite was beautiful and had everything we needed. The food and drinks were excellent! Fish tacos and quesadillas were our favorite at the poolside. Our friends Roberto and Adrian at the tiki bar were great and personable. Everyone is so kind and do an amazing job! Thank you Villa del Palmar, we will be back for sure!

Ruth Perez
From Travelerstalk
Default avatar 2020 64

"So much fun!"

Service, food, hospitality were all great. The all inclusive option was very nice with plenty of food and cocktails flowing. All the staff members were amazing and def cater to your needs. One disappointment was the taxi situation. They are divided and considered a red zone meaning only one taxi service (red cars) can service when leaving the resort where they charge you based on an inflated fee schedule so dont think about calling your own taxi service from the resort because they will not allow another taxi service. There was also a lot of seaweed on the beach when we stayed but we noticed that they def make an effort to clean this everyday (the influx of seaweed also depends on the time of year apparently).
Becky L1843
From Tripadvisor
Default avatar 2020 42

"6 days in paradise"

Loved our stay, food was over the top especially at the Italian restaurant for dinner and breakfast. Room was super clean everyday, customer service was a 10, the staff was over the top. the spa was one of the best I've been to. Loved yoga on the pier every morning, kayaking, paddle boarding and just sitting under the huts on the beach. We were very lucky the resort was 30% full so we had the place to ourselves. My only issue was the face masks some of the staff in certain restaurants were wearing. They were clear made of plastic and it did not cover their face. After speaking with the manager it was somewhat addressed.
Connie578
From Tripadvisor
Default avatar 2020 25

"Simply the best"

I was reading some of the reviews, missing Villa del Palmar. My partner and I had planned to travel there again in March and you already know the story. We had such an amazing time that we invested in becoming members with J.C. He did an outstanding job with us (even helping us with an unethical booking agent). We loved our spacious one-bedroom suite, thought the steak house and Mexican food were excellent, loved, loved the receptionist at the spa, really appreciated the bartenders and servers who went out of their way to greet and help us. I love that hotel is upscale without being stuffy and haughty. It's exceptionally clean and laid back atmosphere is so welcoming. We will be back as soon as we can. Best Hilary and Michael.
554hilary
From Tripadvisor
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"Our room was fabulous with large spa bath"

Checkin at 11 pm after all day traveling was quick and easy. Being late for a restaurant, we tried room service. Our friendly waiter brought a full salmon meal in just minutes with a delicious bottle of nice wine. That arrival was just the beginning! We felt safe, we were pampered and our room was fabulous with large spa bath, barely used because of all the outdoor jacuzzis and swimming pools and the gorgeous white sand and warm sea. The grounds were metriculously cared for and beautiful. The required talk concerning purchasing a membership was painless. We were presented with a lovely buffet breakfast before our representative began her talk. Lois assured us from the 1st sentence, that if we were not interested, no problem, just enjoy our stay. The talk was casual and kept to 45 minutes or even less unless of course you decided to become a member. Great discounts for Covid, makes the deal tempting. No pressure, no stress. We were treated like royalty in every aspect and I am so spoiled now!! Check out was equally easy, transportation a cinch. We went to a market in town by cab and our driver waited over an hour for us without extra pay. I highly recommend this inclusive package to Cancun, I spend more than $300 a week at home it seems!!! The rooms are huge, drop down queen in living room if, like we were, just friends. For non inclusive the suite features a complete kitchen...dishwasher even, and washer and dryer. I could live in this hotel no problem. I will go back 100% for sure.

Wallis Williams
From Travelerstalk
Default avatar 2020 33

"Solid place to stay for a few days"

My family stayed at Villa Del Par Mar for about 3 days in mid August after spending about 5 days in Tulum. I will be honest and tell you that we arent typically an All-Inclusive type of family because we enjoy good meals at good restaurants and All-Inclusives tend to lean more to average to below average when it comes to meals but Villa Del Par Mars restaurants were very good. We were a little disappointed in the dinner at the Italian Restaurant which was our dinner the first night there but the Sushi and Steak House more than made up for it- our meals at both places were really good and the service at all 3 was excellent. The hotel itself was very clean and the grounds were amazing (as most reviewers have mentioned) The pools were great which was one of the reasons I choose this place and the service at pool was also exceeded expectations with some wonderful service.The beach is on the small side and if you are looking for that clear Cancun water this isnt the place for you. The water is a little darker and theres no changing that its just the way it is on this part of the beach. BUT if you can get a boat trip over to Isle Mujeres and get to North Beach you will experience some of the most beautiful water in the world. North Beach itself is close due to COVID but you can swim in the waters (about 80 yards out) and the deepest it goes is about 5-6. I suggest it if you can do it. Now for the Time Share. We were a little tired after driving from Tulum and just wanted to check in and get situated and relax and Ive been at enough places to know that when the concierges (in this case a lot of young women who look like the stared in an 80s Robert Palmer video) sit you down with a binder of offers that theres a catch. In this case it was to tour their new hotel next door. We are not time share folks (been there done that) and being that we were only there 3 days I didnt want to spend 1/2 day listening to a sales pitch. We politely declined and the young woman while visibly disappointed was polite and we went on our way. Id go back for a short stay again-not sure if this is a place Id stay for a longer length of time.
Goneinsixtyseconds
From Tripadvisor
Default avatar 2020 51

""EXCELLENT SERVICE""

We had an amazing time, the services was excellent from the bell boy to the maid everything was so nice. Very clean resort, we had the all Inclusive package, but to obtain this package, we were required to seat thru a 90 minute presentation, which turn into 4 hours. At the end of the presentation my family and I where really tired, the Hispanic director Eduardo, Jorge not really sure which one was his name, but Salvador was working underneath him on that day of Thursday of August 13th 2020. We was so disappointed at the end, when we decided not to join the membership. The director became very disrespectful telling us with an attitude to take our money and spend somewhere else. But this did not discourage us, we thought about it that evening, and decide to enjoy ourselves. The server's did an excellent job, very respectful and attentive. We want to say thank you for your hard work while we stay at your location of Villa del Palmar Enrique Alcudia, Candelario Velazquez, Raul Cohuo, Eduardo Mendoza, Josue Mendoza, and Martin Zorroza. Your wonderful attitude, your politeness, your caring, and your excellent service has made us considered returning, thank you again. Let's hope if we do have the opportunity to return we might be able to see you again and hopefully the COVID-19 virus will be gone. Thank you again.
Bena8216
From Tripadvisor
Default avatar 2020 19

"We would rate 10 stars if we could"

This was an amazing visit for our family. All servers and restaurants were very nice. It would of been great if they offered white rice and more fish and seafood but still all the food was amazing and the servers were very outstanding. The resort should be able to be rated as a 10 diamond resort for the rooms were very nice and room service was amazing.
Robwest812
From Tripadvisor
Default avatar 2020 32

"Saul was very great and had a nice dinner"

We was there for dinner for our Anniversary and Saul was very great and the food was great .We tell everyone how great it was Thank for the beautiful set up for our 44 Anniversary We be back next year.
Carter1949
From Tripadvisor
Default avatar 2020 2

"Fantastic"

This was my second time here and just as the first it was amazing. All staff are wonderful, polite, caring , etc. I look forward to a return visit and hopefully by that time the virus will be gone and we can enjoy seeing all the smiling faces. Thank you all so much for such a memorable vacation.
Tbean52
From Tripadvisor
Default avatar 2020 25

"Wonderful place!"

I stayed in this resort in August 2020 for 4 nights with young child and had an amazing time, The location was far from the rest of the hotel zone 40 minutes in a good drive from the Airport so that was peaceful! no buffet was open that was my only disappointment but that was due to covid, other than that the food at the Stake House and At the Japanese place was super! staff wise some are friendly some pick and choose who they're friendly too, they all expect tip even tho i had All Inclusive and that could be a bit annoying and extra costly having to tip almost eve staff you interact with , Loved the pools and the outdoor hot tubs, it was plenty and nicely kept. Overall I will stay at this Resort again.
Beth S
From Tripadvisor
Default avatar 2020 20

"Best Vacation ever!"

Villa del Palmar is a beautiful resort inside and out, the staff was so pleasant from the time we stepped out of our shuttle, check in took less than 15 minutes. They even walked us to the nearest restaurant to get a delicious meal. Our room was so beautiful, the bed was so comfortable and decor was superb. We met so many nice people during our stay at Villa del Palmar, from housekeeping to the waiters at the restaurants at the pool, talk about the pool, my 6 year old daughter spent every waken minute at the pool or the kids club. The food at the resort was so delicious from room service, sushi, Italian even the Grill, LOVED it all, the drinks were also delicious especially Mango Tango, Yummy!!! I definitely would recommend and definitely come back to Villa del Palmar with friends and Family. Thank you all for a wonderful Vacation!!
Bonnrdrg69
From Tripadvisor
Default avatar 2020 18

"great place"

we travel to Cancun several times a year. this is the first time we stay at Villas del Palmar. i am sorry i did not stay there before, it was great. one of the best experiences i ever had in my travels. the band was great, it brought back memories from my country i had forgotten for 55 years, thanks
Companion320049
From Tripadvisor
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"I totally recommend this resort"

We were there 08/12/20- 8/18/20. I totally recommend this resort for a family vacation. We went with our teens 14 and 16. The rooms were beautiful and so clean, the entire resort is so well kept , the landscape is beautiful , everyday I watched them cut the grass around the gardens by hand , trim the plants, water the flowers . The cleaning crew worked late hours washing outside , cleaning all chairs , picking up glasses and making sure the place looked beautiful every day. The food ... what can I say , I have not been to an all inclusive with this quality of food . The steak house , italian And sushi restaurants were all amazing . The Mexican restaurant for lunch was my favorite , fish tacos and ceviche was to die for . The menu says the fish was fried and I asked for grilled and they made it every time. Drinks, also impressed with selection of alcohol included , the premiums would be the same here in the US . They had a great selection and the bartenders I cant not thank them enough ( Miguel and Adrian ) both were amazing , we tried so many different drinks and they were all delicious . After our first drink , they knew our names, our kids names and what we liked to drink . The servers at the pool were also amazing ( Benjamin , Maria and Romeo). I give a five star to all of you for your services . You made our vacation so much better , we felt like superstars ! I do recommend the Jelly Rogers dinner cruise if you like music specially rock and roll ! It was a blast .

Roberta Gaiotti
From Travelerstalk
Default avatar 2020 34

"Excellent resort"

My husband and I stayed at this resort for 6 days/5 nights with an all inclusive package. Immaculately kept grounds,pools and rooms. Definitely 5 stars. Only downside was temperature of pools which are self cleaning with 1/2 ocean water and 1/2 regular water. Sea water was over 90 degrees, making pool water also too warm. Felt like bath water. Otherwise, amenities were on point. Staff went extra mile to meet our needs. We tried all five restaurants on grounds. Food was great.It was extremely evident that hotel staff and transportation service took sanitary precautions seriously for Covid19. We felt totally safe during our visit.I am handicapped and used my mobility scooter everywhere on the grounds,except on the beach. Resort has beautifully paved sidewalks, wide doorways and hallways throughout. We plan to go back.
Happy Post675309
From Tripadvisor
Default avatar 2020 68

"Perfect place to go for a family trip during the coronavirus"

We loved it here and loved the resort and people. We loved hector at the sushi restaurant and Jose our sweet pool waiter and Francisco at the steak restaurant. Javier our butler was so helpful and everyone made sure we had everything we needed and that we had a great trip. Perfect and completely safe to come to during the pandemic! In fact I loved it more cause no crowds and you got most things to do with just your family! Cancuns water is a dream. And this resort has great snorkeling right on its own beaches. The pier was also so nice to have excursions pick you up from Instead of having to get taxis and go to a Marina .
Tonia N
From Tripadvisor
Default avatar 2020 23

"Wonderful experience"

This is our second time visiting the resort and it did not disappoint. Everyone was constantly sanitizing, wearing masks, doing everything to make us feel safe. Excellent food at all the restaurant. The waitstaff is awesome no matter what restaurant you go to. Our waitress Rebeca at Zama was fabulous and then at STK Tomas was fantastic. They are so friendly and customer service is always a priority. We always leave feeling rejuvenated and safe. The rooms are clean and big. We had an ocean view which even offered a great views from our balcony of all the pools and the ocean. They offer turn down service so you never run out of towels or toiletries. Would definitely recommend.
H0llyh824
From Tripadvisor
Default avatar 2020 56

"Drinks at the pool "

We had the best time with Romero Nino by the pool. His suggestions and his promptness with our drinks and food was amazing. Before we left for the day he always had a drink for us to try for our trip back to our room.He is amazing and an asset to the company.Thank You Romero.. see you soon!
Tracydinoia
From Tripadvisor
Default avatar 2020 48

"Celebrating my wifes 50th Birthday!"

We choose Villa DEL Palmar in Cancun because we wanted to go somewhere different with all inclusive. The resort rooms were very clean and spacious. We had a 1bedroom suite, very nice with living room space and kitchen. The surprise was the washer and dryer, which we didnt expect. The staff was excellent and Very friendly, the resort was not over crowded. The staff celebrated my wifes birthday by decorating the room and the restaurant sang happy birthday with a special birthday dessert treat! The weather was perfect. There are large swimming pools where you can choose the one you want to relax. The beach has white sand and the seaweed was not bad compared to some of the of place sea we have stayed. Excellent choice if you want to get away!
Marcuswj2
From Tripadvisor
Default avatar 2020 52

"Yummm and excellent service"

Everything was excellent! Our server, Saul, was attentive and assisted answering any questions we had. We loved the steak and the Creme Bavaroise! The kitchen is very good about following orders and substitutions. The staff are extremely present and the food is divine! Thank you Saul!!
Nicole Aurea
From Tripadvisor
Joelsaints

"Great family vacation"

Excellent service. Complies with pandemic safety guidance. Awesome restaurants. Arrival concierge made it easy to check in and out. Clean facilities. Evreryone should try the spa which is very relaxing and will pamper you with their service.
Joelsaints
From Tripadvisor
Default avatar 2020 25

"Excellent Resort!"

I cannot recommend Villa del Palmar - Cancun enough. My family and I just left Cancun and stayed at Villa del Palmar for the second time. It is now the only resort I will stay in in Cancun. The staff are incredibly friendly and attentive. They all went out of their way to ensure that we have a phenomenal vacation. The resort is beautiful, and the accomodations are amazing.
O2005 Q Asharonb
From Tripadvisor
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I cannot recommend this resort enough. We just completed our second stay at Villa del Palmar - Cancun, and we will not stay in any other resort while visiting this area. The resort is absolutely beautiful and the accommodations are outstanding. My family of 6 and I travel a lot, and the staff here are the best of anywhere we have ever been. They went out of their way to make our stay phenomenal. A special thank you to Moises, Samuel, Romeo, and Jose at the pool/Bites Bar, Hector at Hiroshi, Raphael and Oscar working behind the scenes, and Jose Jimenez who was extremely helpful and responsive with our reservation requests.

Sharon L Bean
From Travelerstalk
Default avatar 2020 66

"Excellent all around!"

The service is outstanding - unlike any other service weve experienced! This is my third time back here. There is no reason to try any other resort. We were asked if we wanted a drink and shots before we even sat down on the beach! The dinner service is great everywhere and love that its all sit down a la carte (even not during covid). Mauricio at La Casona Steak house is amazing! I would definitely recommend.
Jwolffe28
From Tripadvisor
Default avatar 2020 27

"Fantastic place for families"

I have stayed at Villa del Palmar twice; the first time with my wife and then again five months later with the three kids as well. Both trips were all inclusive which I highly recommend.The first trip my wife and I stayed in a 1 bedroom oceanfront suite in tower tree (south side) and with the kids in a 2 bedroom oceanfront suite in tower one (north side). I heard that 2br suites in tower 3 have 2 kings and in tower 1 have 1 king and 2 queens. All suites w/ living room have a Murphy bed where my son slept. He did not want to share a room with his sisters.There are seven going next year so we have reserved the royal 3br oceanfront residence suite. Would live to hear experience of others who have stayed in one of these rooms. What was room number?
Ejherrpdx
From Tripadvisor
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"Amazing "

This was a very pleasant stay here very nice views and a very nice hotel. The atmosphere here is very lively with events every afternoon. Would recommend to anyone looking to spend a nice time in Cancun.
Jesusa P2673 Cg
From Tripadvisor
Default avatar 2020 4

"Love it!!!!"

Since we arrive to Villa del Palmar the view was amazing, it is so beautiful, we were shock, the staff friendly and professional, warming and welcoming, the room incredible, so clean and sanitazed, the pools beautiful, on the restaurants the food delicious, everything was incredible super highly recommended
Salvador P
From Tripadvisor
G girlusa

"Relaxing and Happy"

My husband and I went to this resort for a relaxing getaway and this is exactly what we got. Additionally we got an upscale beautiful resort. The hotel took great pride in being prepared to keep us safe during Covid. Our luggage was sanitized upon arrival. All the staff at the resort were wearing face coverings. All restaurants table and chairs were sanitized after each customer. We definitely had a lot of space around us when we were at the pool or even at beach bar. The evening restaurants were all very gourmet and delicious. Alcoholic beverages were good and we were provided amazing and fun service from Miguel and Manuel at the Beach Bar. They paid special attention to us and made us feel at home. After some debate we decided to do a couples massage. It was worth every penny and kudos to the one hour Hydro Relaxation session at the beginning of our appointment that was included in our massage price. We were truly pampered from the moment we walked in. The pool entertainemnt provided by Ueriel and Armando was fun and we enjoyed many conversations with them. The room was very clean, spacious and the bed very comfortable. It was an amazing experience and made us feel elegant.
G Girl Usa
From Tripadvisor
Default avatar 2020 69

"Second amazing time here"

This is my second time to this property. Both experiences were amazing. The property is beautiful and the staff is very friendly and helpful. The food is great and the spa is the best I have ever been to. They did a great job at making us feel everything was sanitary and safe during Covid .Will definitely be back again in the future.
Sierra S
From Tripadvisor
Default avatar 2020 11

"I love it here!"

I truly loved this place, and can't wait to return!The FOOD is the number one reason. It was a truly gourmet menu at every restaurant, everything tastes like it was chef-prepared, as opposed to "buffet food" that I've had at other all-inclusives.The food and drink service by the pool was fantastic (shout out to Romeo) -- literally eating tacos & drinking fruity drinks by the pool in Mexico is my favorite thing to do in the whole world!Now, I am a food person, my husband not as much-- his big downside was that the beach is not great. The sand is rough and rocky, and the water is filled with seaweed that never stops coming in. We stepped in the water one time, and never went back. We stuck with the pool, which is luxurious, has an ocean view and phenomenal service.There is a ferry right next door so you can go to Isla Mujeres and spend a day there, very easily. They tried to sell us on a ferry that was miles down the street, not sure why. Just keep that in mind.We went during COVID and I was very impressed with the cleanliness and mask-wearing of all staff. It definitely felt safer than home in the USA. Overall it was an amazing place to vacation, and I'd love to go back!
Anjelica2020
From Tripadvisor
Default avatar 2020 57

"Amazing service"

At first I was worried with how the resort would deal with COVID protocols but realized that they had everything under control and well planned. Service was amazing! Will go again in the near future with my family.
Claudiag32020
From Tripadvisor
Michaeldeltoro208

"Beautiful shaded bridge pool to escape the sun a bit & great service!"

More resorts should have a shaded area, we loved it - the exceptional service provided by the staff really made us feel welcome! We definitely enjoyed it and recommend staying with the Five Diamond Club membership, it made it extremely affordable and well worth it! Great Independence Day 4th of July show.
Michaeldeltoro208
From Tripadvisor
Default avatar 2020 20

"Very Good Experience"

Very good service and very tasty food the best place ive gone for vacation. The pools are very big, amazing views and rooms. Overall its been a excellent experience would recommend to come here it is a great place to go for vacation
Miguel010805
From Tripadvisor
Yi01zrep

We had an amazing time in a private corner suite! The private hot tub, balcony, views, and room service were incredible. Never needed to, or wanted to, leave the room. The amenities were incredible and comfortable. Our check in experience was a bit disjointed, but the hotel apologized and properly rectified the situation. Would stay again!!

Bmp
From Tripadvisor
Zjf3bp0j

What a great vacation .After rescheduling several times due to Covid. Finally made it to Cancun and this wonderful resort. Best service and food. The resort is very clean and staff is taking precautions. They were at approximately 35 percent capacity. I'm not one for crowds so I loved the lower capacity. all the guests I encountered were very friendly. No need for a swim up bar, they will bring the drinks and food to you in the pool. My first time at an all inclusive, I'll be back! Book it you will not be disappointed I did not use the spa my friend did and he loved it.

Notseasick
From Tripadvisor
Focgjjrc

It’s difficult to give a full review, as the resort is not fully staffed and unable to give 100% of the experience that would typically happen. We were blessed and very grateful to be able to visit during the global pandemic, so small “glitches” are easily dismissed. Our room was spacious, the bed was very comfortable and the air conditioning was very cold! We spent a lot of time at the Tiki Bar and our favorite employees of the resort were the bartenders there, Miguel and Manuel.
Food at the resort was good but our favorite food was La Casona STK with Mauricio as our waiter, and the snack bar at the pool (buffalo wings and white chicken pizza). Room service was pretty quick but orders were mixed up or things were forgotten (again, I’m sure they were running on a small staff). The feel of the resort was very authentic, in contrast to the very sleek and modern look of Garza Blanca being built next door. Besides the mentioned employees, our best experiences came from meeting tons of people and families from all over the US. People were genuinely nice and everyone seemed grateful to be able to travel.
We will return with our family in the near future.

Denise R
From Tripadvisor
Pmtrolzy

I am glad I was able to visit Villa del Palmar Cancun during the pandemic. My 6th visit in 2 years! I was grateful to see how seriously the resort was taking health and safety, everything was very well thought out. Though I missed the regular activities, I could not complain for the relaxing and peaceful stay that I had. Thank you always for making my trip so memorable! I would like to give a BIG thank you to the following staff who provided Excellent service: Gilberto, the best bell boy, very attentive and very helpful; Moises, the best staff by the pool; Carlos from the housekeeping, Adrian and Alberto from the Spa, Uriel and Luis from the entertainment team. Can't wait until my next visit!!!

Theresia710
From Tripadvisor
Wc2cylhc

Make sure you go to the spa for massage and hydrotherapy! BEST SPA I'VE EVER BEEN TO!
Every restaurant has amazing food, the service is next level and every single employee is so nice and so so friendly! you truly feel like vacay in paradise!

Lililopez949
From Tripadvisor
K9kr5219

The staff was amazing, friendly and helpful. The food was good, especially the steakhouse. Gym was good enough, if you like to workout while you are on vacation. I went during the covid summer and staff did a great jobs of sanitizing and cleaning everything. Family Friendly

1guillen
From Tripadvisor
Fsc0rgnz

We would definitely recommend this resort. The grounds were gorgeous and well kept (reminded us of Hawaii). Loved Moises at the pool!! The rooms were bright and clean. The beds comfy and the kitchen well stocked. The in room washer and dryer was a plus!

Toni R
From Tripadvisor
Ymfmg4ku

The resort is beautiful no doubt. However I'd come back just because of the staff alone. Ivan Contreras was our waiter most nights because we asked to be in his section specifically because he always made us feel so welcomed. Miguel and Manuel from the Tiki bar always went above and beyond to make sure we had everything we needed. What great assets to your resort. We can't wait to come back!

Irene
From Tripadvisor
Duzq0dwf

My family of 4 visited this resort twice in a months time! We did all inclusive and got a two bedroom ocean view suite. Gorgeous view from the room and tons of space for our family. The restaurants all had excellent food and amazing service! We loved it so much we came back three weeks later! Can’t wait to come back! We want to stay in an oceanfront room next time with jacuzzi on the patio!

Lindsayjoshcrittenden
From Tripadvisor
W7nskp0h

Great hospitality, we felt welcomed from the moment we arrived. The resort is beautiful and the staff is very friendly. I would recommend this resort for families and friends to experience. We will be returning soon.

Destination293550
From Tripadvisor
Default avatar 2020 66

"Steak House Review (Specifically Saul the waiter)"

We had an amazing time and ate delicious food at the steak house. Our Waiter Saul was great!! We loved him. He was very tentative and helpful. Would definitely request him again for next time we visit here.
Jonahbog
From Tripadvisor
Huwe8al7

The beach is nice the service is excellent . We enjoyed the food. We have plans to update the membership to aloud the rest of my family to enjoy a weekend out .a place where is no problems . Villas del palmar it is a great place to visit

Lauralozano5463
From Tripadvisor
Default avatar 2020 47

"We love this place is a real nice place to enjoy with my family my son is in love with the swimming pool and the beach"

The beach is nice the service is excellent . We enjoyed the food. We have plans to update the membership to aloud the rest of my family to enjoy a weekend out .a place where is no problems . Villas del palmar it is a great place to visit
Lauralozano5463
From Tripadvisor
Default avatar 2020 8

"Great experience always!"

Our family of 8 ( 4 children and 4 adults) recently visited the Resort and had a great time. We highly recommend to include the all inclusive package as It is worth every penny!The units are beautiful!
Polola2020
From Tripadvisor
Default avatar 2020 6

"Loved the ambiance"

Great hospitality, we felt welcomed from the moment we arrived. The resort is beautiful and the staff is very friendly. I would recommend this resort for families and friends to experience. We will be returning soon.
Destination293550
From Tripadvisor
Caption

"Two trips in a month!"

My family of 4 visited this resort twice in a months time! We did all inclusive and got a two bedroom ocean view suite. Gorgeous view from the room and tons of space for our family. The restaurants all had excellent food and amazing service! We loved it so much we came back three weeks later! Cant wait to come back! We want to stay in an oceanfront room next time with jacuzzi on the patio!
Lindsaycrittenden82
From Tripadvisor
Default avatar 2020 21

"Getaway"

The staff was amazing, friendly and helpful. The food was good, especially the steakhouse. Gym was good enough, if you like to workout while you are on vacation. I went during the covid summer and staff did a great jobs of sanitizing and cleaning everything. Family Friendly
1guillen
From Tripadvisor
Pioneer480018

"Amazing staff and beautiful resort."

The resort is beautiful no doubt. However I'd come back just because of the staff alone. Ivan Contreras was our waiter most nights because we asked to be in his section specifically because he always made us feel so welcomed. Miguel and Manuel from the Tiki bar always went above and beyond to make sure we had everything we needed. What great assets to your resort. We can't wait to come back!
Velazquez713
From Tripadvisor
Default avatar 2020 31

"Will be returning!"

We would definitely recommend this resort. The grounds were gorgeous and well kept (reminded us of Hawaii). Loved Moises at the pool!! The rooms were bright and clean. The beds comfy and the kitchen well stocked. The in room washer and dryer was a plus!
Toni R1940
From Tripadvisor
Iphgnlpa

Our family of 8 ( 4 children and 4 adults) recently visited the Resort and had a great time. We highly recommend to include the “all inclusive” package as It is worth every penny!

The units are beautiful!

Polola2020
From Tripadvisor
Jzgkze4y

We had an amazing time and ate delicious food at the steak house. Our Waiter Saul was great!! We loved him. He was very tentative and helpful. Would definitely request him again for next time we visit here.

Jonahbog
From Tripadvisor
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What a cool place..I have stayed here 5 times and Id have to say its exciting every time. The buffet is awesome and so are the rest of the restaurants. The pools are magnificent. You can literally spend the whole day here and have a blast. Its not the hotel zone which I like. A short walk to the V & V marina as well where you can take a short ferry ride to Isla Mujeres for the day too. We go fishing from the marina and the fishing is spectacular!

Nicholas Trotz
From Google
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Beautiful hotel, and amenities! Staff was beyond wonderful as well. Top notch service for sure. Truly one of the best places we’ve ever stayed! Zero complaints!

Valri Holland Ingebrigtsen
From Facebook
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The best experience I've had in a long time! Loved almost everything from our stay there. One word of caution, do place the "do not disturb" sign always. And when you see housekeeping during the day, let them know you're taking a nap or putting your child to sleep. I've had them knock at my door (WITH the do not disturb sign on my door) twice! That part I just couldn't understand. And disconnect your phone when you put your kids to sleep! They kept calling us after 10 and 10:45pm to check if housekeeping did a good job or if we got the refills we requested early in the morning!
Aleen K
From Google
Photo

I recently spent 6 days at the resort with some friends & we had a great time. The staff were very attentive & friendly from the moment of our arrival, throughout our stay. The room was very nice & clean & cleaned daily. The pools & beach area were great places to lay out, relax & enjoy the scenery & weather. The food was very good at all of the restaurants that we tried for breakfast, lunch & dinner. If you enjoy cocktails, there are plenty of bars to get your drink. I highly recommend the outdoor bar at La Casona Steakhouse. Manuel & Miguel were Very Good! They are polite, friendly & knowledgeable on any type of drink you would like. The resort is not near the more popular hotel zone so it is a bit more of a quiet atmosphere. If you are looking for nightlife, all of the bars are closed by 12am. We didn't mind the quiet atmosphere as were there to relax. I look forward to visiting again.
Gilbert Gutierrez
From Google
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Enjoyed our stay here... Goal was to get away from it all and enjoy a few warm, sunny days during the Northeast winter season. Mission accomplished! Great hotel; no major issues and the all-inclusive package made things easy. My recommendation would be to hang out poolside; you'll get constant attention from the staff! Plus, the beach water is loaded with seaweed...I felt like there were constantly creepy crawlies around my legs so did not go back in the sea after the first time! Cleanliness around the resort could be improved, but I am applying the "Disney" standard here as I am just not used to trash, dirty plates and glasses hanging around for too long after folks are done with them. Our daughter was celebrating a birthday during our time here, and the staff took time to decorate the room with balloons and provided a small cake for her as well, which was a nice surprise! This is a nice place to go to if you want to go to Cancun and be left alone...i.e., it is away from the hotel zone and therefore, the shopping and entertainment options are limited, but if that's what you want, you're better off staying in the hotel zone! Note: we were asked about the timeshare presentation once right after check out, but after we politely declined, we were not asked again during the remainder of our stay.
Deepa Patel
From Google
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First off, I highly recommend the all-inclusive deal. It is a huge advantage, especially if going with a large family. There are many offers for food and I went with a group of 30 people. There are good restaurants and a nice beach with beautiful, white sand. Although the sun sets early at about 6:00, there is a lot to do during the day, so just wake up earlier. No nightlife and the location wasnt so good, but it was a great trip because I went with a large group of people.
Jonathan Moalemi
From Google
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Amazing place spent 5 days there in the new hotel. Customer service was amazing. Rooms were extremely clean the pools are all heated all I can say for the food you can not find better quality in the world just amazing. Drinks were top notch no watered down alcohol. Beach and swimming area clean and kept nice. Love that there were people not trying to sell you stuff every 5 minutes. I dont have anything bad to say about this place. Just go there and see for yourself.
Bryan Dishman
From Google
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Our family had a great stay in the hotel. Excellent service, amazing food, well maintained pools and beaches. It is nothing but exceptional. The only note is there were not too much to do with little kid. Although they have really nice warm kids pool and kids club. I wish the kid's zone be more elaborated than just one swimming pool. Nevertheless, our stay was amazing and I highly recommend this place. PS: the beach was really good!
Irina Kratman
From Google
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I loved experience at this resort. The room was clean and was very spacious. Pool areas were beautiful. The reason I did not give 5 stars was because of their sales pitch presentation. They tell you its only 90 minutes to get a 15% discount. I do not recommend you do this unless you want to spend 4 hours of your day here.
Jose Espinoza
From Google
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Absolutely the most fantastic resort! The staff are all so welcoming and kind, treating you like a member of their family and making sure all your needs are met. Our rooms were tidied while we were out and the fridges restocked with drinks. If we needed a hot chocolate at midnight it was there in a jiffy! When my fianc wasnt feeling well most of the waiters at the snack bar/lunch restaurant checked on him and made sure he was okay. Our concierge Patti was SO SWEET and made our stay so special and lovely! If you want to relax in Cancun then Villa del Palmar is the best place to be! Youll be treated like royalty and your worries will be long behind you. The ocean views, the grounds, the beach, the rooms, everything was magical! (Please dont get me started on the food- absolutely gourmet and quality-focused!) My family was treated so well and I am so grateful for such a lovely stay!
Kassidy Stewart
From Google
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This place is awesome. Service is top notch and the food is great! The bartenders are awesome and will know you by name after the first day. The only bad thing I would say is that because the food service and drinks are great it makes you not want to leave the resort, but that is a good problem to have. Can't wait to go back!
Nathan Swett
From Google
Default avatar 2020 2

"Surprise Surprise Surprise"

Fabulous vacation! I was concerned that being away from the Hotel Zone that we would have have a feeling of being isolated. This was not the case! Our room was spacious and had a great view of the property, the ocean and its white sand beaches. Almost impossible to have a bad view. Lots of dining options and plenty of pool side activities. Unlike other resorts you didn't have to worry about getting up at 6 am to get a seat by the pool. Anytime we went down to the pool we had a place to sit. Ocotllio and his crew were constantly moving umbrellas to follow the sun and keep you covered/cleaning sunglasses/bringing clean dry towel after you got out of the pool. Alejandro was awesome. What ever we needed he was there. I never knew what I wanted to drink so he would just bring me surprises...no two were a like. The choice in food/restaurants were many. This was our first time doing an all inclusive package...and we elected to do 5 days. My only criticism is that once you did the breakfast buffet you were done. Nothing seemed to change from day to day...they could mix it up a bit or add another breakfast location. Everyone was friendly and no one was crabby. Our room was cleaned and restocked two times daily...which was awesome...always clean dry towels! There was evening turn down service with chocolates. Can you say Sweet Dreams!
Sgus2018
From Tripadvisor
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I would highly recommend this place to anyone who is looking for a tropical get away , the food , service , and staff and extremely amazing , 5 stars all day !
From Facebook
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I would highly recommend this place to anyone who is looking for a tropical get away , the food , service , and staff and extremely amazing , 5 stars all day !
From Facebook
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Our family of 7 just returned from a 4 day stay. We had a wonderful time. The rooms are gorgeous. The pools were beautiful and not at all crowded. The beach was nice. The food and restaurants were amazing. The staff were also great. We can't wait to return!!
From Facebook
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Had a great time here. Great food. Awesome friendly service.

From Facebook
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Wow! What a lovely place to Spend your vacation. It's really worth spending money on this resort. Such a neat and spacious rooms, delicious food, excellent service. Don't know where to begin with, all in one sentence is , its a dream vacation resort. I loved it, my family really enjoyed it. They treat us like royalty. I am totally spoiled. I would specially like to mention about Emanuel, in the front Desk.Very helpful and cooperative person. Everyone was very nice, friendly and helpful. Like I said they really spoiled me. The food's were really delicious, grilled chicken in Zama, chicken kebab in Davino, breakfast buffet in Capricho, and lots of delicious snacks, to choose from, from the snack Bar. Loved their green juice as well.And yes, the room service, excellent people who were serving. Its every Penny worth vacation. Would love to go back again and again. Those people who are complaining, are lying, they don't give you any chance to complaint about anything. Their service is excellent. Just don't drink the tab water, other then that, everything is superb. I will definitely rate it 5 Star Resort :)
From Facebook
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Wow! What a lovely place to Spend your vacation. It's really worth spending money on this resort. Such a neat and spacious rooms, delicious food, excellent service. Don't know where to begin with, all in one sentence is , its a dream vacation resort. I loved it, my family really enjoyed it. They treat us like royalty. I am totally spoiled. I would specially like to mention about Emanuel, in the front Desk.Very helpful and cooperative person. Everyone was very nice, friendly and helpful. Like I said they really spoiled me. The food's were really delicious, grilled chicken in Zama, chicken kebab in Davino, breakfast buffet in Capricho, and lots of delicious snacks, to choose from, from the snack Bar. Loved their green juice as well.And yes, the room service, excellent people who were serving. Its every Penny worth vacation. Would love to go back again and again. Those people who are complaining, are lying, they don't give you any chance to complaint about anything. Their service is excellent. Just don't drink the tab water, other then that, everything is superb. I will definitely rate it 5 Star Resort :)
From Facebook
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Very nice Resort- Amazing Food,drinks, restaurants, beach & very fancy pool
From Facebook
C9f6d5b2 6ba2 47ca aa36 37da98420372

Very nice Resort- Amazing Food,drinks, restaurants, beach & very fancy pool
From Facebook
C9f6d5b2 6ba2 47ca aa36 37da98420372

Awesome place and the rooms are fantastic Rodrego was great helping us !!
From Facebook
C9f6d5b2 6ba2 47ca aa36 37da98420372

Awesome place and the rooms are fantastic Rodrego was great helping us !!
From Facebook
C9f6d5b2 6ba2 47ca aa36 37da98420372

Beautiful hotel ! I had a great time there and a lot of fun. A really good service in the restaurant and really friendly and smiling staff !
From Facebook
C9f6d5b2 6ba2 47ca aa36 37da98420372

Beautiful hotel ! I had a great time there and a lot of fun. A really good service in the restaurant and really friendly and smiling staff !
From Facebook
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Amazing trip to Cancn. The resort looked amazing, rooms were 5 star and always clean. Restaurants had amazing food from the STK to Devino. Bartenders made the drinks to order and didn't skip on the alcohol. Also, thanks to Janette Baez Mota and Robert Sanchez for organizing volleyball and soccer. Me, @[1106310262:Anthony Tone Ingrassia],@[539275106:Shauna Allen] had a great time.
From Facebook
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Wonderful resort. Amazing food. Very family friendly. Great service. I can not say enough good things. We just got home after spending the week there with our 16 month old. She loved the kiddie pool! We loved the drinks and the people. The spa was beautiful. We cant wait to check out the other locations that the Villa del Palmer has to offer.
From Facebook
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I love this place! Food is great, very clean, and the workers are very helpful!
From Facebook
C9f6d5b2 6ba2 47ca aa36 37da98420372

Wonderful resort. Amazing food. Very family friendly. Great service. I can not say enough good things. We just got home after spending the week there with our 16 month old. She loved the kiddie pool! We loved the drinks and the people. The spa was beautiful. We cant wait to check out the other locations that the Villa del Palmer has to offer.
From Facebook
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For me it was a last minute reservation through the hotel when I got there I didn't have a room but the receptionist was very caring he made sure that I get a room and even upgrade my room from a garden view to a ocean view and the next day the problem was solved and I still get to keep my room
From Facebook
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Me and my fiancée stayed here for 5 days and the resort was great the people were even better ..our concierge Denise was the Bomb. .Jp our sales did great job took us out to town for dinner..restaurants were all so professional and great food....and resort was ao clean...
From Facebook
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Been here 4 times. Property maintenance is declining from 5 star. Grounds are just being refreshed. Decking around family pool needs staining. Beach tables are bowing. Hammocks were old when here in September 2015 but now March 2016 it appears most have been replaced. Wifi is spotty and expensive. All inclusive fee I paid of $1640 and a booking fee of $295 should give me free wifi. Staff us exceptionally friendly and provide great service. They need to expand menu choices.
From Facebook
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