If you’re wondering, “is Cancun safe,” find out what guests have had to say about their experiences at our resorts and the COVID protocols we’ve put in place. These Cancun vacation reviews attest to our commitment to keeping everyone safe now and always!
We stayed 3-13-21 to 3-20-21. Rooms very spacious and clean and the beds amazing! Im an RN and there response to COVID is top notch. Staff couldnt be more accommodating! Special shout out to Samuel at the pool, Enrique our server by the pool and Saul the waiter at the steak restaurant!! Food was top notch and a trip to Isla Mujeres is a must!
Truly amazing place. Service was excellent, food was excellent. If you can, GO
Garza Blanca is officially our favorite!! Elosa took great care of us whether at the pool or at Blanca Blue. Her smile is contagious, be sure to ask for her when you are there. You will LOVE her!! Rene was super attentive and made sure we always had our dinner reservations and we had everything that we needed in our suite. Really ALL the staff was wonderful. It was simply amazing!! We cant wait to go back. We had a great time. Until next time..
Really wonderful. They made our stay much better than we thought. They even made our service dog welcome. They provided treats for us daily. Really looking forward to our next trip here! Thanks to Javier for his exceptional services and to Lois for introducing us to this great resort. This resort is only half open right now but I can imagine how great it will be when it is fully open!
Beautiful, restful stay at the Garza Blanca. The staff is wonderful and go above and beyond to make your stay memorable. Mariana, Stephanie, Cesar & Luis are five staff members. Highly recommend!
What a wonderful week away we had with the whole family. Absolutely beautiful resort, fantastic service and lots of fun in the sun.
Pools are heated to just the right temperature. No matter where we chose to eat - room service, pool side, or either of the many resort restaurants - the food is delicious.
I can honestly say I was blown away by it all. Better than I could have imagined. Paradise!
Beautiful hotel, and amenities! Staff was beyond wonderful as well. Top notch service for sure. Truly one of the best places we’ve ever stayed! Zero complaints!
Awesome resort with wonderful staff which treat you like family. Would highly recommend to anyone.
This hotel is GORGEOUS. Such modern appeal and the food is OUTSTANDING. Can’t wait to go back when the resort is fully finished. Great service and the employees are amazing! Thanks for a wonderful stay, you will not be disappointed!
My wife and I enjoyed a week here Sept 2020 with the standard all-inclusive package. This place definitely exceeded both our expectations. The Japanese (where the waiters had a great sense of humor!) and the Steak House restaurants (thanks, Saul, for the amazing and friendly service) were amazing. Breakfasts were fantastic, and the Mexican food for lunch was seriously authentic. Poolside, the activity director, Armando, was so friendly and personable - not sure he succeeded in turning us into salsa/merengue dancers, but he sure as heck tried and we had lots of fun. But what really stood out to us was the pool-size food and drink service. The food was crazy good - way better than most pool-side food. And the drinks were awesome. But the waiter who adopted us for the week, Angel, was truly what made our vacation special. He was so nice and friendly and always around when we needed or wanted something. When he found out it was my wifes birthday, he showered her with gifts, flower petals on her lounge chair, a special pool-side cake decorated just for her, and he even brought Sandra over to sing Besame - besame mucho to us, which was truly beautiful. Its like we literally had our own personal Angel to make this week special thanks Angel! Hope to see you again when we come back. The hotel was maybe at about 30% capacity, and we never felt crowded at all. This is the best time to go - you will be very happy you did! And even though the beach wasnt the rolling surf you get in the regular hotel zone, it was peaceful, beautiful, decent to swim around in, with lots of shade from palapas and palm trees, and not very much seaweed to deal with, and a beach palapa bar right there enjoyed several later afternoon naps on the lounge chairs together listening to the gentle lapping of the waves.
From check in to check out, this is a top notch, 5 diamond experience.We were a little nervous going into this trip, having never stayed in this part of Cancun before and having booked through a third party vacation seller. What we found were beautiful views, an elegant setting and staff members who honestly were invested in providing guests with a truly unforgettable experience.The staff's attention to their guests is unparalleled. I dont think "no" is in their vocabulary. We had the all-inclusive plan which gave us opportunity to eat in each restaurant several times. The food was comparable to any expensive fancy restaurant we have been to. Every bite of food lived up to its description and our expectation. They paid very close attention to any allergies or food preferences and bent over backwards to provide anything we asked for, even if it wasn't on the menu - Teriyaki shrimp and gluten free fried rice at the Japanese restaurant . The waiters at the restaurants were completely invested in making sure that we had an incredible experience, every time we ate. Thank you to Saul at the steakhouse for taking such good care of us! Who knew that cinnamon ice cream was so amazing! (Saul)Our pool waiter, Angel, was incredible! He anticipated our needs and provided the most above and beyond service that I could ever have imagined. We were never without a drink and anything we asked for was possible. The food he brought us from Bites was incredibly delicious. Didn't seem like pool food, it was gourmet. On our last day at the pool, Angel brought over the manager for us to meet and Sandra, who sang a beautiful song to us to say goodbye. It was my birthday while we were there and Angel went out of his way all day long to make sure I felt special and cared for. Flowers, gifts, extra drinks and food. Seriously, my husband asked me if he had dropped the ball because Angel was taking better care of me than he was. I would return just to sit by the pool and be pampered by Angel. We miss you Angel!Also, Armando, the activities director was sweet and funny and didnt tire of teaching us how to dance Salsa and Merengue. He didnt even make us feel bad when we refused to do pool aerobics, thanks Armando!Housekeeping was great and attentive, loved the turn down service at night.This might be the best vacation we ever have or ever will take. The bar has been set very high. Not sure if anyplace else can live up to the comparison of this trip.Thank you Villa del Palmar for an incredible vacation!!
We just returned from our trip to Cancun from august 29- sept 5 and had one of the best Vacationa we have ever had. Last time we were in Cancun we stayed at the Ritz Carlton and thought we would try something new and were absolutely amazed at not only the property but the service and restaurant quality. We chose the all inclusive option for 5 days and couldnt believe the quality of the food. La Casona steak house and Hiroshi restaurants were amongst the best weve ever eaten at. We had our 5 year old son who loved the kids club and waterfalls of the bridge. We cant say enough about this property and its service. Specials thanks to Javier, Oscar and Sam at their Elite pool. You treated us with not only respect but exceptional service. A big thank you also to Mr Bob Kistner Sr and jr for making our trip so enjoyable. Our friends who came with us also want to thank everyone for an exceptional vacation. Thank you, thank you, to everyone of the staff. We will be back.
We traveled with our two teenagers for a family vacation and the Resort was nothing but amazing! The service, cleanliness, and safety was wonderful. Our suite was beautiful and had everything we needed. The food and drinks were excellent! Fish tacos and quesadillas were our favorite at the poolside. Our friends Roberto and Adrian at the tiki bar were great and personable. Everyone is so kind and do an amazing job! Thank you Villa del Palmar, we will be back for sure!
Checkin at 11 pm after all day traveling was quick and easy. Being late for a restaurant, we tried room service. Our friendly waiter brought a full salmon meal in just minutes with a delicious bottle of nice wine. That arrival was just the beginning! We felt safe, we were pampered and our room was fabulous with large spa bath, barely used because of all the outdoor jacuzzis and swimming pools and the gorgeous white sand and warm sea. The grounds were metriculously cared for and beautiful. The required talk concerning purchasing a membership was painless. We were presented with a lovely buffet breakfast before our representative began her talk. Lois assured us from the 1st sentence, that if we were not interested, no problem, just enjoy our stay. The talk was casual and kept to 45 minutes or even less unless of course you decided to become a member. Great discounts for Covid, makes the deal tempting. No pressure, no stress. We were treated like royalty in every aspect and I am so spoiled now!! Check out was equally easy, transportation a cinch. We went to a market in town by cab and our driver waited over an hour for us without extra pay. I highly recommend this inclusive package to Cancun, I spend more than $300 a week at home it seems!!! The rooms are huge, drop down queen in living room if, like we were, just friends. For non inclusive the suite features a complete kitchen...dishwasher even, and washer and dryer. I could live in this hotel no problem. I will go back 100% for sure.
We were there 08/12/20- 8/18/20. I totally recommend this resort for a family vacation. We went with our teens 14 and 16. The rooms were beautiful and so clean, the entire resort is so well kept , the landscape is beautiful , everyday I watched them cut the grass around the gardens by hand , trim the plants, water the flowers . The cleaning crew worked late hours washing outside , cleaning all chairs , picking up glasses and making sure the place looked beautiful every day. The food ... what can I say , I have not been to an all inclusive with this quality of food . The steak house , italian And sushi restaurants were all amazing . The Mexican restaurant for lunch was my favorite , fish tacos and ceviche was to die for . The menu says the fish was fried and I asked for grilled and they made it every time. Drinks, also impressed with selection of alcohol included , the premiums would be the same here in the US . They had a great selection and the bartenders I cant not thank them enough ( Miguel and Adrian ) both were amazing , we tried so many different drinks and they were all delicious . After our first drink , they knew our names, our kids names and what we liked to drink . The servers at the pool were also amazing ( Benjamin , Maria and Romeo). I give a five star to all of you for your services . You made our vacation so much better , we felt like superstars ! I do recommend the Jelly Rogers dinner cruise if you like music specially rock and roll ! It was a blast .
I cannot recommend this resort enough. We just completed our second stay at Villa del Palmar - Cancun, and we will not stay in any other resort while visiting this area. The resort is absolutely beautiful and the accommodations are outstanding. My family of 6 and I travel a lot, and the staff here are the best of anywhere we have ever been. They went out of their way to make our stay phenomenal. A special thank you to Moises, Samuel, Romeo, and Jose at the pool/Bites Bar, Hector at Hiroshi, Raphael and Oscar working behind the scenes, and Jose Jimenez who was extremely helpful and responsive with our reservation requests.
We had an amazing time in a private corner suite! The private hot tub, balcony, views, and room service were incredible. Never needed to, or wanted to, leave the room. The amenities were incredible and comfortable. Our check in experience was a bit disjointed, but the hotel apologized and properly rectified the situation. Would stay again!!
What a great vacation .After rescheduling several times due to Covid. Finally made it to Cancun and this wonderful resort. Best service and food. The resort is very clean and staff is taking precautions. They were at approximately 35 percent capacity. I'm not one for crowds so I loved the lower capacity. all the guests I encountered were very friendly. No need for a swim up bar, they will bring the drinks and food to you in the pool. My first time at an all inclusive, I'll be back! Book it you will not be disappointed I did not use the spa my friend did and he loved it.
It’s difficult to give a full review, as the resort is not fully staffed and unable to give 100% of the experience that would typically happen. We were blessed and very grateful to be able to visit during the global pandemic, so small “glitches” are easily dismissed. Our room was spacious, the bed was very comfortable and the air conditioning was very cold! We spent a lot of time at the Tiki Bar and our favorite employees of the resort were the bartenders there, Miguel and Manuel.
Food at the resort was good but our favorite food was La Casona STK with Mauricio as our waiter, and the snack bar at the pool (buffalo wings and white chicken pizza). Room service was pretty quick but orders were mixed up or things were forgotten (again, I’m sure they were running on a small staff). The feel of the resort was very authentic, in contrast to the very sleek and modern look of Garza Blanca being built next door. Besides the mentioned employees, our best experiences came from meeting tons of people and families from all over the US. People were genuinely nice and everyone seemed grateful to be able to travel.
We will return with our family in the near future.
I am glad I was able to visit Villa del Palmar Cancun during the pandemic. My 6th visit in 2 years! I was grateful to see how seriously the resort was taking health and safety, everything was very well thought out. Though I missed the regular activities, I could not complain for the relaxing and peaceful stay that I had. Thank you always for making my trip so memorable! I would like to give a BIG thank you to the following staff who provided Excellent service: Gilberto, the best bell boy, very attentive and very helpful; Moises, the best staff by the pool; Carlos from the housekeeping, Adrian and Alberto from the Spa, Uriel and Luis from the entertainment team. Can't wait until my next visit!!!
Make sure you go to the spa for massage and hydrotherapy! BEST SPA I'VE EVER BEEN TO!
Every restaurant has amazing food, the service is next level and every single employee is so nice and so so friendly! you truly feel like vacay in paradise!
The staff was amazing, friendly and helpful. The food was good, especially the steakhouse. Gym was good enough, if you like to workout while you are on vacation. I went during the covid summer and staff did a great jobs of sanitizing and cleaning everything. Family Friendly
We would definitely recommend this resort. The grounds were gorgeous and well kept (reminded us of Hawaii). Loved Moises at the pool!! The rooms were bright and clean. The beds comfy and the kitchen well stocked. The in room washer and dryer was a plus!
The resort is beautiful no doubt. However I'd come back just because of the staff alone. Ivan Contreras was our waiter most nights because we asked to be in his section specifically because he always made us feel so welcomed. Miguel and Manuel from the Tiki bar always went above and beyond to make sure we had everything we needed. What great assets to your resort. We can't wait to come back!
My family of 4 visited this resort twice in a months time! We did all inclusive and got a two bedroom ocean view suite. Gorgeous view from the room and tons of space for our family. The restaurants all had excellent food and amazing service! We loved it so much we came back three weeks later! Can’t wait to come back! We want to stay in an oceanfront room next time with jacuzzi on the patio!
Great hospitality, we felt welcomed from the moment we arrived. The resort is beautiful and the staff is very friendly. I would recommend this resort for families and friends to experience. We will be returning soon.
The beach is nice the service is excellent . We enjoyed the food. We have plans to update the membership to aloud the rest of my family to enjoy a weekend out .a place where is no problems . Villas del palmar it is a great place to visit
Our family of 8 ( 4 children and 4 adults) recently visited the Resort and had a great time. We highly recommend to include the “all inclusive” package as It is worth every penny!
The units are beautiful!
We had an amazing time and ate delicious food at the steak house. Our Waiter Saul was great!! We loved him. He was very tentative and helpful. Would definitely request him again for next time we visit here.
What a cool place..I have stayed here 5 times and Id have to say its exciting every time. The buffet is awesome and so are the rest of the restaurants. The pools are magnificent. You can literally spend the whole day here and have a blast. Its not the hotel zone which I like. A short walk to the V & V marina as well where you can take a short ferry ride to Isla Mujeres for the day too. We go fishing from the marina and the fishing is spectacular!
Beautiful hotel, and amenities! Staff was beyond wonderful as well. Top notch service for sure. Truly one of the best places we’ve ever stayed! Zero complaints!
Had a great time here. Great food. Awesome friendly service.