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Mexico Resorts reviews

There is no better way to get a true feel for a resort than by hearing from its guests, especially during a time when a coronavirus travel warning can make you feel insecure. The following is a collection of resort reviews, in which guests provide an account of their experiences with the security measures at our resorts. We know that there are safe places to travel in Mexico, but our hope is that after you listen to these Tafer Resorts & Villa Group Resorts reviews, you’ll feel just as confident as all those who have stayed with us this year.

Cancun Reviews

If you’re wondering, “is Cancun safe,” find out what guests have had to say about their experiences at our resorts and the COVID protocols we’ve put in place. These Cancun vacation reviews attest to our commitment to keeping everyone safe now and always!

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"Excellent food and service"

Our first time at Graza Blanca and very impressed with the food especially at Dao. Im a big fan of Dim Sum and Dao did not disappoint. The food was amazing, and the service was even better. Our server Gustavo was so hospitable. He anticipated our every need, and made recommendations for every course. The Sui Mai he recommended was so good i had to order it twice. He even surprised us with a special dessert at the end of the meal. Deep fried ice cream that he lit on fire. Had the best experience here, thank you again Gus. From the Skelly family :)
Kaitlyn Skelly
From Tripadvisor
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"The food is DIVINE"

There are options for everyone here. We loved our service with Enrique. He was sweet and attentive to our needs. Very unique options and great portions. All of the food and desserts were absolutely delicious.
An B Travels1213
From Tripadvisor
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"Best restaurant at Garza Blanca Cancun."

Great ambiance, classy feel, perfect sunset view, and upbeat music. Food recommendations were superb and right up our alley after Pedro inquired about our palettes and the delivery and plating of entrees was just as appealing on the eye as the flavors. Would recommend absolutely.
Sam V
From Tripadvisor
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"My favorite restaurant at the resort!"

Absolutely amazing experience at Dao. Gustavo was our waiter and he took such great care of us. Offered us suggestions, took out time to serve us, and checked in several times to make sure we were having the best experience. He also explained all of our dishes in great detail. He even brought us a special cake since it was our last night. Thanks Gustavo for making our dinner the best it could possibly be!!!
Taraj737
From Tripadvisor
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"Review for Dao"

Highly recommend this restaurant. The food is very good and authentic. We ordered Xiao Long Bao, five spices duck, walnut shrimp and sautéed green beans. All of them are very good. Meat is tender and juicy. The waiter, Gustavo, is very friendly. He introduced the menu in details and also gave us very good recommendations. Chef Kwan and Chef Atlas Ho are very friendly as well. They introduced the dishes and asked for feedbacks. It was definitely a perfect experience eating there. I would say this is our favorite restaurant in Garza Blanca!
959youw
From Tripadvisor
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"Dao Restaurant at Garza Blanca Cancun"

Dao was phenomenal!!! The food was inventive and delicious- the menu was extensive and the presentation was exquisite. The service exceeded expectations- especially our server, Gustavo (Gus). A beautiful experience from start to finish and we highly recommend!
Michelle F
From Tripadvisor
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"DAO Contemporary oriental Cuisine"

We went to the Dao restaurant at the Garza Blanca hotel. The experience was just amazing. The restaurant is stationed at the top of the rood next to the bar and pool. The food was so unique and authentic. Most of all, our server Gus was the best! He took his time explaining us the menu, recommendations and giving us a delightful experience. Thank you!
Yoel E
From Tripadvisor
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"Great food and services, not so great experience making reservations"

The food and services were both very good. Our waiter Enrique was very attentive amd friendly. The reason that I did not give 5 stars cause it was a chaos making reservations. I was not able to make online reservations 2 weeks ahead either because of system issue or they were fully booked. I called the hotel from the States and spoke with someone at Hiroshi to make reservation and was told I was all set. Today I called ahead to ask if I could delay my reservation from 7 to 8pm and was told I could do 8:15pm which was not a problem and I appreciated them being flexible. Once I got there at 8:15pm, it seemd like they did not find my name or room number on their list and they went ahead and put us at sushi bar without asking. We sat there for a while without drinks or menu to look at until our waiter Enrique came and asked if we'd like to switch to the table. We appreciated his top notch services and the great food, the reservation on the other hand need some training and improvement.
Sarah Wang0609
From Tripadvisor
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"First and not the last time to Garza Blanca"

Our family of four spent the week of Thanksgiving at Garza Blanca Cancun!! The resort is beyond beautiful with top notch amenities throughout! Having our Butlers, Enrique and Fernando for all of our needs was an extra special treat! Each morning we were greeted w a good morning text, asking what could they do for us today. The same each evening. This resort is truly top of the line with service and care. Each meal the servers were amazing, my favorite was Raul at the breakfast buffet! The pool deck was filled with great servers (thank you David!!) and the pool butlers were constantly making sure our needs were tended too! Ricardo at the pool bar was always kind, helpful and interested in getting us the best beverage! All of our families needs were met from start to finish! I can't mention all of the amazing staff that assisted us during our stay as everyone there was kind, helpful and smiling! Garza Blanca is our new go to property - thank you for setting the bar so high!!
Margaretb F371 Tx
From Tripadvisor
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"Best resort."

One of the best Cancun resorts I've been to. The people are so friendly and the quality food made me so happy. It was the best family trip in being so clean. It is the best resort that I can actively recommend to my friends.
Bryan Young P
From Tripadvisor
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"Wonderful hotel with wonderful people."

I stayed at Garza Blanca for 5 nights for a wedding and have to say it was a very nice hotel from top to bottom. Let me start with the roomIf you have been to Cancun numerous times and stayed at many places I am sure you have seen how many hotels need updates or if they have had updates then much of the work looks very shoddy. Garza Blanca was definitely not that. The hotel was very well maintained and up to date. The rooms were well appointed, up to date, clean, and spacious enough. I loved the balcony with a hammock and even slept in it one evening. The bed and pillows were clean and very comfortable.RestaurantsI thought the restaurants were fine and the food good. I really enjoyed the Japanese restaurant. We had booked a table for a party of 8, but ended up needing a table for 14. At first they said it wouldnt be possible (which we understood), but the management stepped up and told us that if we could wait 15 minutes they would do their best to accommodate us. It was really very nice of them as they were very busy and slightly short handed. I would like to also add that the food and service they provided us was great and my favorite over the course of 4 days. I think my only issue would be that you have to make reservations for dinner and sometimes it was difficult as things got filled up very quickly and you cant make reservations before arriving. ServiceEverything and everyone I experienced was really great! From the moment i stepped out of the taxi to the moment I left every person was very willing to help in any way possible. Im not sure if every room there comes with a butler, but I was lucky enough to have one assigned to my room. I would like to give a shout out to my butler Luis who was just amazing. He was very knowledgeable, made arrangements for anything I needed, very prompt in getting back to me, and just overall very attentive. My iPhone charger had broke and he even went to his car and lent me his charger for my stay. If I have anything I think they could improve upon it would be the speed of service at the bars. I am not sure if they were short handed or what, but getting a drink at the lobby bar, roof top bar, and pool bars was a chore. I found myself often waiting over 10 minutes to get a drink. Overall I would say that Garza Blanca is definitely a great place to stay and i would recommend it to anyone.
Milans463
From Tripadvisor
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"The best place to eat."

Enrique made our dinner experience more than perfect. His friendly service allowed us to enjoy a delicious dinner. He was very attentive and worked the extra mile to make a dinner perfect. The Hiroshi restaurant exceed our expectations.
Alan V
From Tripadvisor
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"Garza Bianca All Inclusive Resort."

It's a very exquisite resort with outstanding restaurants. Our butler was able to reply to our requests in a timely manner. The views of the water are amazing, and the pools are kept at a comfortable temperature. You won't be disappointed during your stay at this all inclusive 5 diamond resort.
Davidpattersondo
From Tripadvisor
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"Place that you must visit!"

Amazing resort, great steak restaurantWe just have visited Garza for a family vacation and it was AWESOME, all staff were friendly, the food was great and the pools OMG. Special kudos to the steak team , that special desert have been so delicious. Only concern will be that the Beach wasnt that cristal clear, but the rest was a great stay, definitely Ill come back again!
Volodymyr T
From Tripadvisor
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"Just what we needed!"

Had a wonderful and relaxing vacation/thanksgiving break here with my family. The hospitality was incredible and we always had everything we needed. Our best meal was at Dao but honestly all the food was delicious. Thank you to Guillermo at Bocados, Hector at Dao, Enrique at Hiroshi and Benjamin and Hector at the rooftop bar for everything! Also, the turndown service was nice touch. You wont regretting booking an all inclusive stay here!
Nina P
From Tripadvisor
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"Review of our floor butlers"

During our stay, we were assigned 2 floor butlers: Fernando and Enrique. Their service was impeccable. Every morning and every evening they would contact us. Often they would walk around the resort looking for us to have a face to face and engage in conversation. We really appreciated being so cared for.
T3484 C Zlisam
From Tripadvisor
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"Nice, and welcoming!"

Great experience at this resort! The food was excellent, and delicious. The service was amazing, and there was a lot to do. Many opportunities, to go do/see new experiences. I will definitely we coming back!
Maria B
From Tripadvisor
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"Dao at Garza Blanca"

We ate at Dao at the rooftop with the family and it was fantastic. Food was delicious and spicy. Favorite were the Panang noodles and king Pao chicken. Decor was gorgeous. Service was excellent by Tomas. The icing on the cake literally was the fire show cheesecake and the chef did a show where he made noodles by hand !
Avais C1
From Tripadvisor
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"Our Final Meal Was Spectacular"

Dao was our final meal before we leave Cancun! But before our reservation date/time, we notice we reserved on a date we werent even going to be here in Cancun. They accommodated the change immediately & gracefully. Once we arrived, we were greeted with warm welcomes. Hector, our server was very well experienced and gave us top notch service. At the end of our dinner, they provided us a farewell cheesecake and it said Have a nice trip! Lastly, the owner/mgr. came out to introduce himself and even offered to take a picture with us! We will definitely come back & if you love exceptional service, you should too!!!
Keltonday1
From Tripadvisor
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"Great resort! Mario was the best."

We had an amazing experience. Mario really stuck out with his hospitality and great communication to get us all set up and ready with what we needed. He really went above and beyond to make our stay great.
Emily P
From Tripadvisor
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"Great service"

We had Alejandro at the davinos bar and he and the entire group made our trip better. Once again the team here and at Garza Blanca with Diana and Izmael are the reason we keep coming back. Thank you Alejandro and team for a great visit
Dave L
From Tripadvisor
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"Awesome experience"

I had an overall great experience at this hotel. Staff was great. The outdoor activities were so much fun. I had a great experience learning how to paddle board and loved it! Alvin taught my brother and I he also showed my mom how to kayak. Overall great experience.
T793 C Velizabethc
From Tripadvisor
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"Bravo! "

Special shout out to Natalia, Jesus, Jimena and Giselle. Ive never seen so many people join the Aquafit class before - its a testament to their fun and upbeat energy. Truly one of the best entertainment teams Ive come across. Also want to personally recognize Alexis our waiter for Dia de Los Muertos Mexican buffet. It truly was a pleasure to be served by him. He was very refined and poised as if he went to waiter school.
Natasha Z
From Tripadvisor
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"Beautiful property and excellent service"

Our group of three couples rented a 3 BR loft residence with the all-inclusive plan and it was perfect. We really enjoyed the extra touches: attentive butlers, twice-a-day maid service, nightly chocolates, use of the VIP pool. The food at all of the restaurants (we ate at both the Villa del Palmar and Garza Blanca venues) was superb and much better than I would have expected for an all-inclusive plan. My husband and I were celebrating our anniversary and we enjoyed beautiful custom dessert surprises. Our friends treated us to an indulgent couples massage at the spa and our experience was amazing, so many extra touches to make it memorable. We were so glad we went top of the line and it was still very affordable. Thank you to all of the wonderful staff of Villa del Palmar for providing us with a fantastic vacation! Already talking about our next visit!
Hoosier Always
From Tripadvisor
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"Villa del Palmar Cancun Luxury Beach Resort and Spa"

First time to a Cancun resort, for both my mother and myself. The breathtaking ocean view and ivory white sand was coupled with an amazing and professional staff who provided fantastic turndown services and accommodations for us, ensuring that we got the most satisfaction during our respite away from our busy work lives. The villa was also gorgeous and beautifully tailored with artistic decor, and even included a personal jacuzzi and washer & dryer.There was also a massage spa, hosted by very experienced massage therapists and staff, with many services to choose from such as rejuvenation, deep tissue massage, and skin & body care plans - was undoubtedly a relaxing way to pamper oneself. Everyday on the beach, Eric (one of the many excellent and dedicated staff) checked in on us frequently, providing drinks, food items, suggestions for fun activities, and assisted with helping us reserve a canopy bed along the shore. In addition to taking part in the awesome activities including kayaking, snorkeling, volleyball, and social nightlife gatherings, the restaurants - Zama, La Casona, Davino, and Caprichos - there were delicious and unique with their own exquisite menu items for breakfast, lunch, and dinner (with abundant listings of wine selections for the meals).I'd also like to recognize individual staff from the restaurants my mother and I attended, as they each provided us with personalized services, providing us with high-quality client care throughout our meals:Caprichos - server (Jorge) & cook (Daniel)Zama - server (Jorge)Davino - server (Gerardo)La Casona - servers (Janet & Marco)This was a unforgettable experience for us, and we will forever remember these moments and top-tier professional services from the people who make Villa del Palmar so wonderful.I plan to make another visit next year!
Dp S9272 Od
From Tripadvisor
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"Amazing vacation, amazing service"

Such a beautiful vacation. Felt safe and taken care of through the entire duration. My kids could go to the pool and beach alone with no worries. For us adults we thoroughly enjoyed our favorite bartenders, Gabriel and Alejandro! Thank you both for making our time a blast. Not only was your service appreciated but your kindness and laughs made us have a blast!! Hope to visit again soon!
Ewoods131
From Tripadvisor
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"10/10"

WOW! this was the cleanest, most beautiful place to stay and not to mention the great food. What made this trip so amazing was the incredible staff! Every single staff member we encountered was so helpful, so happy/smiling and so kind! Special shout-out to Ricardo for being so polite and efficient in checking us in, for remembering us and being the greatest first impression we could have had. As well as Jimena, Jesus, Natalia and Giselle - the entertainment team for being so fun and upbeat and bringing great energy EVERY day - this resort wouldnt have been such a fun experience without them. Thank you to every staff member we encountered! We will definitely be coming back.
Eliana A
From Tripadvisor
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"Great October Vacation!"

I did so much research before our arrival on Oct 14th....everything positive that I read was true! Travelling were myself (46yrs) my fiance (50yrs) and my son (14yrs). We flew out of Toronto and have zero complaints about Westjet or our flights. Arrival was easy at the Cancun airport and we booked private transportation via Canada Transfers. I'd definitely use them again. We had booked a 2 bedroom Oceanview room - it was massive! So much privacy for both the adults and teenager :) The view was lovely! We were so happy to have laundry within the room so I could run a quick load through during the week. The only issue was a lot of construction noise that made it's way into the room from the front of the resort due to work being done at Garza Blanca. Housekeeping was amazing - the cleanest room I've ever stayed in. We enjoyed room service several times and it was delivered within 45min each time. Food as a whole at the resort was AMAZING! And so were the drinks! Our favorite restaurants were Davino's and La Castona. It's definitely a quiet resort with most everything shutting down in the evening. That's ok - we go to bed early and get up and head to breakfast around 7:30am. We also spent a day at Isla Mujeres - we booked through Isla Driver Robby for our tour. Highly recommend this company! We had a wonderful time driving around the island, swimming in the most stunningly clear water, and having lunch at a local restaurant and bar. A few mentions of outstanding people who were above and beyond amazing:Daniel - Front DeskSelena Castillo - Housekeeping Adrian - Davino Bar (this guy is the BEST!!)Moises - Pool Area Eric - Bites BarThank you Villa Del Palmar for making our vacation so special. We will most certainly be returning!Jenny, Jason & Tanner
Jennyd1102
From Tripadvisor
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"Romantic dinner for two"

Everything about our stay at this resort was great. We especially enjoyed the romantic dinner for two on the beach. We had a three course meal with lamb and steak for our entrees which both were cooked perfectly. Everything from the bread to dessert was delicious Benito the chef did a great job Gabrielle our waiter was awesome. He made sure all our needs were met including providing a small table for my purse, bug spray for the few mosquitos and refilled our wine and water. Gabrielle provided great service all around and even took great photos for us from different angles and view points.
Sanjuana P
From Tripadvisor
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"Most relaxing vacation I have ever experienced."

We went for a girl's trip, and enjoyed every bit of it. Every morning Oliven was ready to get us out on the water to kayak or snorkel. He was also happy to get a bunch of adult women on the bouncy castle ! Highly recommend. Eric made our poolside experience so comfortable and fun. And lastly, with our package we had butler services through Otikio and Santiago, who were a great team and did the rest of the thinking for us. This was the most pampered I have ever been!
Molly H
From Tripadvisor
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"Great experience"

The hotel was perfect for our family vacation. We chose here because they offer suites for not much more than a regular room. The rooms were huge, clean, and all face the ocean. The pools are perfect. There are 4 or 5 of them plus 4 hot tubs. Very kid friendly so if you're looking to party hard this isn't the hotel for you. The food was definitely the highlight. There are 4 main restaurants to choose from for dinner at the hotel plus another 3 at their sister hotel next door. The Japanese restaurant was killer. I'm Japanese and so for me to be impressed it takes a lot. Its not the typical tepanyaki that you find at all inclusive, it's nigiri, sashimi, rolls, skewers, and tataki. Also the Italian restaurant was fantastic. We went there twice because I craved the squid ink pasta after having it the first time. The service across the hotel was top notch. The hotel clearly puts a strong emphasis on this and the employees are well trained. A special shout out to our server at Davino, Alonso. Helped us big time by bringing food early for our 2 year old, and always knowing what we needed when. We can't wait to go back.
Peterk E1197 Vz
From Tripadvisor
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"Great place!"

Everything was wonderful! The staff is friendly & attentive. The place was super well maintained. Food is spectacular!I would recommend this place to anyone! They have adult only pools if you want to escape the kiddos- but the pools are so spacious I never minded the kids.
Melissa L
From Tripadvisor
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"Relaxing and idyllic"

So incredible! Theres lots of activities during the day but quiet enough at night to sleep. Delicious food! Eric, our poolside waiter was so attentive. Our butler, Otikio, made our dinner reservations and helped throughout our stay. We will be back!
Coastal296907
From Tripadvisor
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"Great amenities & excellent spa services"

We went on a girls trip and stayed in the 3 bedroom residence, which is very spacious and gives you access to a private pool area where you can reserve your chairs in advance. Very nice! Eric brings you drinks and food all day. We went on an all inclusive plan. The food is better here than most all inclusive resorts, but you have to sign a check, even though it is paid in advance (this is something I didnt love, but it isnt a deal breaker). Make sure to get the chair massages from Fernando - he is fantastic! The spa and massage quality is excellent as well. We liked our massages so much we booked the same service the next day. They do still have a seaweed problem, so we spent every day by the pool and looked at the ocean view. If the ocean was clear and the all inclusive included tips and you didnt have to sign, this would be a 5 star review.
Rhonda H
From Tripadvisor
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"Stellar Girls Trip at Villa Palmar"

The private pool was terrific. The pool temperature was great and the ocean view spectacular. We had stellar service from Eric daily at the Bites Bar. Also do not miss getting a chair massage from Fernando who is always around the pool areas! The spa staff is unparalleled in their service and skills. I had terrific massages from Erika and Samantha. Food at all of the restaurants is top notch. Our oceanfront residence had a large terrace with hot tub and hammock. This resort is not to be missed!
Da Mi Ga
From Tripadvisor
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"DAO Garza Blanca Cancun"

We have the BEST experience with our waiter Pedro at DAO!! The food and service was seriously the best we have ever had! Pedro our waiter went above and beyond recommending items on the menu and did not disappoint! Cant wait to come back! 10/10
732parrisw
From Tripadvisor
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"Amazing food and staff!"

Guerillmo at Bocados steak house was fantastic! He was so attentive and helpful, provided great recommendations on the menu. At the end of the meal, he made us a special dessert table side, in addition to the dessert we had ordered off the menu. Cant recommend it enough!
Laurenb T2386 Kt
From Tripadvisor
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"Great dinner with perfect service."

Wonderful birthday dinner for my husband. Service was excellent (thank you Guillermo!) and the chef is a absolute master! Everything was perfect!We each ordered the same entree with different starters and sides. Everything was perfection.
Robertb X9308 Uu
From Tripadvisor
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"Exceptional"

Bocado steak house was great! The food was delicious! Our server Martin was so informative and accommodating. A chef made our caesar salad at our table. The steak was done to perfection. Definitely our favorite place to eat.
Ellen S
From Tripadvisor
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"Beautiful resort in Cancun"

Generally an excellent experience, beautiful new resort with modern rooms/amenities, great restaurant options, large number of pools, activities, and service. The swim up suites are particularly nice for a family opening up to a private pool, which then opens up to all the resort pools. Special mention to Hector in the Japanese restaurant who made the meal extra special and organized something for our son even though it wasnt on the menu - he also prepared a lovely personalized cake for him and my wife. Only 2 real suggestions for management:1. At breakfast, your waiters kept asking every 2 minutes if they can take our plate away (every day). It was quite annoying - the person may not be done with their food, or may want to get another serving. It felt they were always in a hurry to clear the tables, which didnt make it such a pleasant experience. I mentioned it several times to them to not disturb us unless we called for them.2. The rooms have a large number of pillows - but they are all quite high and thick, which arent the most comfortable for everyone, particularly on the neck. Would be great to replace some with thinner options.
Smirani
From Tripadvisor
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"Phenomenal resort"

My friends are owners at this resort and rave about it constantly, now I know why. The grounds are impeccably maintained. The service is incredible, from housekeeping to wait staff everyone is amazing. We celebrated my birthday, at pool side Ricardo made me feel like a rock star. The spa is beautiful I wish I could have Pablo as a massage therapist at home. My only criticism is the techno beat music, I would have preferred something local to the culture.
909 Lydia S
From Tripadvisor
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"Beautiful resort, great service and fabulous food."

We are GB elite owners and visit annually. We are always pleased with the staff, resort cleanliness and grand pools. Our butlers Candido and Jenny were outstanding and Paulino our pool side waiter was so accommodating and professional. A special thanks to them!
Dan H
From Tripadvisor
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"Mr"

Guillermo was the best! Took care of us throughout the whole meal from start to finish making sure glasses were always full and plates were filled with the best suggestions. Guillermo was great at service but also provided excellent customer service.
Nates2141
From Tripadvisor
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"Bocados Review"

Bocados was amazing! We visited the restaurant multiple times on our honeymoon and the service was great. We had both Martin and Kevin and both were amazing! They are great at making you feel special and doing a special closing dessert for special occasions.
Marief R9777 Jl
From Tripadvisor
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"Great getaway"

Spent a week in this beautiful location. All the staff were attentive, friendly and extremely helpful. Special shout outs to Jorge, Daniel, Luis and Freddy. We spent a couple days by the pool and all 4 were helpful with different aspects of the stay.
Brooke B
From Tripadvisor
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"Dao Restaurant"

This review is specifically for Dao Restaurant inside of Garza Blanca. This is by far the best restaurant at the resort. The food is simply incredible. But what makes a visit to this restaurant so special is the service. Everyone, from the hostess to the manager, have been super kind and extremely professional. The staff makes it feel like a 5-star dining experience. Hector, Gustavo and Tomas were wonderful! They truly catered to every need and were extremely kind.
Bellachic7997
From Tripadvisor
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"Exceptional service, food, and atmosphere"

Guillermo was our server at Bocados and made our honeymoon dinner that much more special. He was very friendly and took his time answering our questions/make suggestions. The food was incredible and he went out of his way to make us feel even more special by putting a sparkler and writing happy honeymoon when our dessert came. The service was incredible along with the food and atmosphere.
214mariacatalinas
From Tripadvisor
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"Amazing Costa Mujeres resort."

While our 10 day stay was nearly flawless, there were a few minor hiccups that were immediately addressed. I will get the shortcomings out of the way first so that I can expound upon all the greatness of this resort. At check in, the front desk tried to give us a different room from the one booked. My son had booked a junior swim up king suite & we were advised that they did not have king beds, only queens. After 15 minutes of discussion, a king bedded room was located. As butler service is included, we advised ours that we would like turndown service after 8:00pm, while we were at dinner. The first night they showed up at 5:00pm. We turned them away, notified the butler and upon our return from dinner our turndown was complete. Ditto for day 2. Butler assured us housekeeping would rectify the problem. Day 35:30pm. This was getting old. Days 4-10 ok. 6:00pm on day 3 a housekeeping rep knocked on the door & advised us that she had to conduct an inspection of the suite to confirm that pictures & Nick nacks were in their proper place. I was beyond insulted, but was immediately advised that they had sent her to the wrong suite & we received immediate apologies & assurances from management that it was a honest error. Apology accepted. Once our butler got our wine/champagne & cheese afternoon order down pat, we never wanted for an early evening snack!The food quality & variety is probably the best of any AI resort that I have visited & I have probably stayed at 30 different resorts both north & south of Cancun. Breakfast is a very good buffet with special orders available. It is now being served in Gourmet Hall, which just opened while we were there. The view is not great but the food & service make up for it. Blanca Blue is the Mexican restaurant & serves good, traditional Mexican fare. No Mexican coffee is available.Hiroshi has indoor or outdoor seating. Good menu variety & sushi. Food truck is a lunch venue on the beach. Quick service & good food. The snack is a bar/restaurant adjacent to the kiddie pool. Good drinks and food snacks. Bocado steakan excellent steak house. Great steaks cooked to perfection with a huge variety of sides. The Cesar salad prepared table side is the best. My only gripe is there are several up charge meat selections. Dao is Asian with basically an unlimited menu. If you can think of it, they have it. As a guest of Garza Blanca you have access to Villa del Palmer restaurants next door. La Casona STK is their steak house & has a great menu but lacks table side Cesar salad. Zama serves tradition, good Mexican dishes. Do not order champagne sangria. Lemonade with wine (undrinkable). Davino is Italian & as usual, Italian food is not that good in Mexico. Go elsewhere. Now the best that I saved for last.THE ROOFTOP. What can I say about a rooftop infinity , heated pool.full stocked barlounge and towel service.great lunch restaurantdrinks and food delivered to your chair or at a table..And the best Server in the resort, Senor Benjamin, who will make your stay very specialgreat food preparation by chef AlexAnd the best part is its ADULTS ONLY. Our one bedroom swim up suite was perfect in every way. Two full bathrooms, full kitchen, regular coffee maker with real coffee, living room with dining table, couch, 2 chairs, washer & dryer, refrigerator with ice maker, microwave & great comfortable king bed. Drawer storage is limited. The ultimate surprise is a heated, lighted, washing toilet seat. The patio is huge with a table & chairs, couch & hammock. The patio lacks lounge chairs which would complement the suite. I hope management takes my suggestion & installs lounge chairs on the swim up patios. I usually dont go to a resort twice, but this gem is an exception. I have already booked a return in March. Im looking forward to being pampered beyond imagination for another 10 days.
Almtyr0b
From Tripadvisor
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"Beautiful resort amazing service"

Luis and alex at the bottom pool area take great care of you. Very friendly and attentive. The service at garza Blanca is top notch. We have been coming for years and the service hasn't changed. The food is also a level above most resorts.
Dennis G
From Tripadvisor
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"New Home Away From Home"

We absolutely love it here. The service is top notch The rooms are spacious and luxurious. There are several first class restaurants as well as smaller snack places that have wonderful food and drinks. We will return many more times with our family.
Greg E
From Tripadvisor
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"The restaurants at Garza Blanca are fantastic!"

Angel at Hiroshi did a fabulous job explaining all menu choices. He has a beautiful soul and went out of his way to make our evening special! Abel at Blanca Blue had the best personality and recommended awesome dishes! Eder and Martin at Bacodos Steakhouse were also excellent servers! Food at all 3 restaurants were outstanding!!
April F
From Tripadvisor
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"Love Eric and Jorge"

Great times Eric and Jorge where amazing up on the roof top made my days at gaaza blanca amazing. fast Service and great connection with not only me but other patrons at the bar and pool, all you could want comming to an all inclusive resort. over all amazing Service
Madison M
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Excellent service"

This was a great experience! We started with the salt and pepper calamari. Our server Porforio recommended the Oxtail soup and the Creamy Chicken corn soup, both were delicious and fresh! For the entrées we had the Mongolian Beef and Honey Walnut Shrimp! The portions were huge and great flavors! Thank you Dao!!
289mike877
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Hiroshi"

Beautiful restaurant, food was excellent. My wife and I ordered various appetizers, sushi and there beef teriyaki wish was cooked to perfection.We appreciated Adriana manger stopping by to check on us and our server Enrique who surprised us with a send off desert coconut cake, delicious. Will definitely be back.
D1720 O Lsergioc
From Tripadvisor
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"DAO"

Love DAO! Amazing food and presentations. Gustavo was so knowledgeable and a wonderful talent of the staff. Chef Atlas Ho is spectacular and a true culinary artist. I look forward to our next visit. Always a treat for our family!
Daphnes G3387 Pc
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"5 star service and very authentic food"

I came to Cancun to celebrate my husbands birthday in Garza blanka, I love their service and my fiend came from New Jersey to celebrate birthday . She was feeling cold and they give her scarf to get cozy.I love they way the give them training. And chef came to our table to make sure how much we like the food,which is you heatedly see in New York and New Jersey.Highly recommend to friends .
Sophiaa W7377 Qq
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Hiroshi Japanese restaurant"

Hiroshi is a fabulous restaurant. Our server, Enrique offered excellent suggestions for wine, entrees, and desserts. Service was impeccable. The ambiance was picture perfect, and exquisite food. Highly recommend Hiroshi.
43jeanniej
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Great Food and Service"

We had an amazing experience here. Chef Alex is awesome. He created a private breakfast for us on the rooftop and everything he made was top notch. I highly recommend Garza Blanca if youre looking for good food and an amazing staff.
Jeff P202291
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Great trip with a few flaws!"

Check-In - I would rate the check-in a 1 out of 5 experience. This is supposed to be a 5-star property but you get a 30 min sales pitch for an annual membership with the hotel group on check-in really delaying the process and cheapening the experience. We came from a long day of travel with delayed flights and my daughter kept mentioning how hungry she was but the lady kept on with her pitch even after we told her we weren't interested.Food - 3 out of 5.DAO and Hiroshi are probably the best food options on the resort and they're open only for dinner (both these options are 5 out of 5). Most of the menus are outdated on the website as we saw different menus when we went to eat at most places. There's only one option for breakfast besides room service. For lunch, you only have the option for room service or poolside food/food truck (no restaurants) on the website it says Blanca blue is open for lunch but that's false. They told us its only open for breakfast and dinner. If you want more options you have to go over to Villa Del Palmar. The lack of food options for lunch made me give this an overall 3/5.Service - 5 out of 5The service is what makes the resort feel like a 5-star resort. Shout out to Freddie our server by the pool, he was amazing and really took care of us.Rooms- 5 out of 5Great clean and modern rooms, no complaints there. The swim-up rooms are probably not worth it, small pools and no one really swims in them, better to opt for a 1 BR suite.Overall this resort still needs time to fix its inconsistencies to be a truly 5-star resort to compete with the other big names out there.
Maazk87
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Great experience :)"

Everything about our Dao experience was spot on. The service was polite and attentive with good humor. The food was terrific. I had a sauce that took me for a trip! So rich and flavorful with a late, unexpected kick *chefs kiss*. And our server, Gustavo, presented us with interesting cultural information when he served us our tea. Cherry on top, we got a little cheesecake at the end because it was our last night. Amazing! Try it out when youre here, its a must. Of the three dinner restaurants we went to, this was our favorite.
Danielf Brazil747
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Hitoshi for the Win!"

The best food ever! Best drinks ever!The staff is excellent! 10 of 10. Top notch service and quality food! They are always attentive to the guests needs and care to suggest the best items in their Menu. And it goes without saying, their drinks are spectacular!!
Rucoronado
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Dinner"

This place is stunning. Great food and service. Sushi and all the dishes were the best in the area. Enrique our server was perfect. The tuna sushi was really high grade for normal tuna and the fried rice was made to order.
Dfederico1207
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Garza Blanca"

Trip was AMAZING!!! We had Jenny as our butler and she did an amazing job, very nice and she checked on us constantly. At the main pool we were taken care of everyday by Ricardo and Santiago. They hit all of our needs and chairs ready for us everyday. They even made our last day extra special. Would recommend this resort to anyone!
Travel320761
From Tripadvisor
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"Awesome Experience at Garza Cancun"

Santiago is the BEST. Wonderful service. Ask for him when visiting Garza Blanca Cancun !! Resort is BEAUTIFUL and service was great as well as property. Jenny our butler was AWESOME and Ricardo made sure our pool view and chairs were great and also took pictures for my family each day.
Sightseer222377
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Hiroshi"

Enrique was outstanding at his service. From the moment we walked thru the doors we were treated excellent from drinks to the amazing food. This restaurant is very well ran and each person takes pride in their job. Enrique was very professional and really new the menu. 5 stars we will be back!
Melaniev E2773 Fm
From Tripadvisor
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"Excellent resort and service"

Resort, food, and view were top knotch. What set it apart was the service was phenomenal Especially Want to thank the below staff for making us feel very welcome here and the service that they provide are AmazingPool staff: Abraham, Amauri, Luis, Oscar, Jose, Freddy and EliezerButlers: Fernando and AndresHousekeeping has done a great job cleaning the room
Jucarn17
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Taco bar near the beach!"

5 out of 5! Our service at the taco bar near the beach was amazing! Alex was helping us all afternoon!! He was very kind, had great recommendations on what to eat and drink! The day has been very relaxing thanks to Garza Blanca staff!! Well be back again next year!
B D
From Tripadvisor
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"Amazing experience, excellent food and great costumer service"

The staff are amazing. Cliff and Francisco were super attentive and karina the manager was excellent in her job right on point @ DAO Garza Blanca resort. Food was out of this world. If we could eat more without bursting Im sure we would try. Thank you so much for making our trip as memorable as could be
Markev2016
From Tripadvisor
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"Amazing experience"

We just had an amazing dinner hiroshi, we took part in the dinning experience where we had a 7 course preset menu . Enrique was our server and the service was beyond impeccable. Food was made in front of us and tasted . I definitely recommend. Thank you Enrique for making the meal a great experience. .
Celina Mziray
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Great food with excell customer service!"

Impecabble dining experience at Dao and customer service was second to none. All of the staff are excellent but a special mention to Porfirio who made our dining experience extra special. If you stay at Garza Blanca, make sure you dine with Dao. Will definitely come back!
Harvs0824
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"A wonder addition to my Cancun experience"

The food was sóoo good! The service was phenomenal. Gustavo took great care of my family. The ambiance was so elegant and the restaurant was beautifully themed. One of my sons has a shellfish allergy and the chef was accommodating. I will definitely be back.
Tre Polo
From Tripadvisor
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"Amazing staff!!!!!!!!"

Staff are amazing, friendly. Let them create a cocktail for you!!!! Erick and Jorge are the best they do not disappoint with their bartending experience!!!! Rooftop bar is a must for all hotel customers
I9920 R Ekevinv
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"One of the most amazing dinners ever!!!"

This was one of the best dinners we have had. Porfirio was an amazing server and took excellent care of us. I would highly recommend coming here!!! The food was amazing and once we were finished they brought us a complementary cheesecake that was delicious! If you at Garzacheck out Dao!!!!
Tour05548613559
From Tripadvisor
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"Live music was awesome!"

We recently returned from a 10 day trip to Villa Palmar Cancun. Although there were a few hiccups and bad communication from the office personnel/concierge, it was well worth our time. Louie, the singer for the Cuban band was so fun to listen to, dance to, and especially visit with and get to know. We have gone to this resort 3 x since Feb 2021 and it is always a pleasure to see Louie and Son Clave. Thank you Louie Rene!
Bbatman04
From Tripadvisor
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"Birthday vacation"

I had a wonderful experience with team room service. Omg the food was magnificent and the staff was wonderful. Attending to our every need. I couldn't ask for a better Birthday . We had Filet Mignon and mashed potatoes, tomato soup and a wonderful salad.. 4 course meal prepared in our room. Second time having this experience and I must say every time it has been well worth it.
Charlotteg D9973 Fd
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Perfect room ensuite dinning experience"

Team room service es perfecto! Room 2908 loved the team that came and cooked in the 2 bed roomLoft. The steak was cooked to perfection. The team was so nice and quick loved the experience. Will recommend it ver and over!
Brianag552
From Tripadvisor
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"Palmita Deli at Villa Del Palmar (VDP) Cancun"

The Starbucks and Deli at VDP offers outstanding pastries, breakfast options, sandwiches, pizza, sushi, and specialty coffees. We vacation at VDP or the adjoining Garza Blanca several weeks every year. I visit the deli every morning for breakfast and coffee and we eat dinner at the deli nearly every other night. The staff is very customer friendly and helpful. Ulises Rubio, Deli Supervisor, knows his regular customers and is very accommodating to their needs.
James Fh76
From Tripadvisor
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"Wonderful vacation at Villa del Palmar!"

Villa del Palmar is a very attractive and well maintained resort hotel. Staff throughout the resort were friendly, courteous and helpful. We especially liked the salmon and other food as well as the staff at the Xama restaurant. Kudos to waiter Ignacio Moreno, host Karina and busboy Cesar. We had wonderful salmon and teriyaki chicken at Hiroshi's restaurant in adjacent Garza Blanca. We enjoyed the exciting, high energy Mexican dance performance in Capriccio's restaurant.We thoroughly enjoyed our week's stay. The pools area was very attractive and it was always easy to find a lounge and umbrella. We especially enjoyed the quiet adult pool. Our one bedroom apartment was spacious, comfortable and well equipped. The king bed was the most comfortable bed we've ever slept in. We're glad we upgraded from a studio to a more spacious and better equipped one bedroom apartment.We will definitely return and we highly recommend Villa del Palmar Cancun to others.
Edb M5117 Qy
From Tripadvisor
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"Family Vacation"

We were there to celebrate my moms 50th birthday with my family it was 19 of us. It was the best experience very. Everyone was super friendly and welcoming. Caption Ricardo from La Casona restaurant make my moms celebrate super special, and the next day we went to Davino restaurant to continue the celebration and it was super the waiters Salomon and Carlos are super friendly and kind. The lunch restaurant Bite the waiters Azucena was also very helpful. It all comes down to that everyone was extremely nice. I would recommend this place for a family vacation very clean, the rooms are well kept. The pools are every clean, the kids areas are beautiful too
Wendym E2623 Xd
From Tripadvisor
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"Amazing resort with the best staff!!"

We had an amazing week!!! Adrian at the tiki bar was the BEST!!! He took care of us all week! Amazing how he can remember everyones names and what they like to drink! Eric was also amazing by the pool!! We cannot wait to come back and visit them!!
Heidis H3737 Iv
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Services"

I sent my 50th Birthday with Excellent service and Hostile from Eric at Pool, Javier and Garberill by the beach and Nancy the concierge! We had a blast and would recommend the Villa Del Palmer! The over all food was so good and the great service from everyone! Rooms super clean....Its a most booked, love it!
Tronab2022
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Tiki Bar made my trip"

Being in a foreign country for my first time was certainly an amazing experience. What really made it for my was Adrian and Candelario at the Tiki Bar. The first day Adrian immediately treated me and my girlfriend with love without any interaction. The second day he remembered our names and what we liked to drink. I truly felt like a regular at the local bar already. Adrian and Candelario really know their way around cocktails and treating people like their family. I had the best time with these two gentleman and their energy. If anything Ill be coming back for these fantastic humans.
Loganr714
From Tripadvisor
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"Tiki Bar Turn Up!"

Adrian and Candelario made our vacation absolutely perfect! The Tiki Bar is THE PLACE TO BE!!! Their vibes/ energy are incredible and they make the BEST DRINKS IVE EVER HAD! If you want a good time, just go visit them; you dont need anything else! We will miss yall dearly but will be back to visit as soon as we can! BESOS! SALUD!
Nikkinacs
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Super Service"

This was a family trip before the end of summer and before school starts for the kids. Overall, we had a relaxing trip. Thank you to the full resort staff for their attentiveness and hard work to make our stay very pleasant.Restaurants: La Casona - food was good, loved the soups, was a little disappointed with the sauteed shrimps (it was more like a large plate of shrimps), but everything else was great. Service staff was very friendly.Davinos - the tortellini, lamb chops and catch of the day were delicious. Again, staff was super nice.Zama - We were pleasantly surprised that this was our family's favorite place to eat. The octopus tostada, prawns cream soup, and soft shelled crabs are to die for! Most importantly, we LOVED Luis! He was enthusiastic, fun, and gave us excellent food and drink recommendations when we asked him. Always love the table-side flaming coffee waterfall. We had such a good time that we came back for dinner. Ask for Luis when you are there.The Bite Bar - We enjoyed the drinks (mango marg, dirty monkey, pina coloda, and more) and the portobello mushroom pizza were favorites pool-side. These servers work hard.Caprichos - We only had the breakfast buffet there (the usual fare). If you want bacon, you'll have to ask for it at the omelet bar. Hiroshi's at Garza Blanca - Pretty restaurant. I loved the sashimis (scallops, octopus, salmon). The up-charged lobster roll was not that great, don't pay extra for that. Awesome service staff.Dao at Garza Blanca - We ordered some dishes for a family of 5, Pedro recommended to add 3 more appetizer dishes. This resulted in way too much food and we were struggling to eat it all because good food should not go to waste. So this experience made us sick of food. The peking duck was good. Head chef Ho came out and carved it at table-side. This was fun to watch. I have to admit that Pedro recommended some very good drinks - just go down the drink menu.Blanca Blue at Garza Blanca - The breakfast was amazing! Eggs benedict with crab... yum!! I enjoyed the breakfast so much that I dragged my family back for dinner. I'm truly apologize to my family for that. The food was such a disappointment. I think the tried too hard to make the dished so upscaled that they missed the tastes all-together. Our food service was out of order. Although staff tried hard. Don't go here for dinner until they get their act together.Garza Blanca vs. Villa del Palmar: It depends what you like. GB is more sterile-like, lots of white and lights. VDP is more cozy, traditional. Although we liked the rooftop bar at GB. Villa needs to have a fun bar for those that don't want to go to sleep at 9PM.Pools: The first 2 days we were there, the pool water was so nice and warm. The rest of the stay there, the water was cold. Not sure why is was such a difference. Pool-side wait staff was great! I'm sorry I can't remember their names.Room: We had a 2 bedroom with ocean view. The rooms were clean and nice. Great turn-down service. Was disappointed that it was not sun-set facing.Elevator: You gotta be quick otherwise you might get the doors closed on you.Beach: We were disappointed that it was seaweed season. The weeds were out and made the ocean not as pleasant and clear. Be sure to avoid this season.Our overall impression of Villa del Palmar: We went after schools are back in, so it was not crazy crowded. We enjoyed our stay and would recommend for families.
Mexico Traveler 2011
From Tripadvisor
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"Villa del Palmar"

When I first booked my stay I was a little nervous reading some bad reviews but was pleased to find out the hotel was amazing! I had an excellent time the service, the people, the food everything was amazing overall everything was great thank you!!
Fiore2006
From Tripadvisor
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"Best resort in cancun!!"

Our family visited this resort labor day weekend and it was absolutely amazing!! The staff went above and beyond for us in every way possible. Marcos coba ( firme) was the manager at one of the restaurants down by the pool area . He was amazing he set us up with a beautiful lunch on the beach at the pool and didn't disappoint with the beautiful set up. He also set us up at the pool with a private cabana and lounge chairs and we must have had the best server there his name was Manuel H!! He never once let us run out of beers or drinks and snacks. I can't say enough about these two men they made out last day at villa del Palmar so relaxing and special. The whole resort staff from the front desk to the room service staff and housekeeping everyone of them just had such great attitudes . I loved being there and didn't want to leave but until next time, we will be staying again you cannot beat the experience and top notch service .
Guadalupe G
From Tripadvisor
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"Relaxing Family Vacation"

We loved our stay at Villa Del Pallmar. The service was great even before we arrived. Will Perez called a week or so before our stay and he made sure we had transportation. He also helped us book an amazing sailing trip. He was knowledgeable about the best activity for us with 2 small children.Check in for us was fast and easy with no time share sales. The next day when we came down for a map of the resort we had a sales pitch but not to pushy. We loved the food. We have stayed at 6 or so other all inclusives and this was by far the best food. I loved the Tuna at the Italian restaurant the most. Our kids loved the pool. Spending all day by the pool and ordering lunch to our chairs was dreamy. The room was clean and had everything we needed. We wish we could go back !! Thank you for the great trip!
Sarahs L7130 Zm
From Tripadvisor
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"Wonderful"

Professional and sincere staff. Beautiful water and weather. The food was all amazing, both taste and design. My wife and I made alot of wonderful memories, and enjoyed all of our time here. We hope to return soon.
Afabre22
From Tripadvisor
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"Fabulous"

The Hotel was fantastic got a great room from Mario front desk clerk he is very knowledgeable knows his stuff and such a polite man The view is spectacular he has outdone himself thanks Mario your the best the only thing that I could say is that the pool could be a little cooler
Daniel H
From Tripadvisor
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"OSCAR and SON CLAVE CUBA Band made us return to VDP Cancun !!!!"

Would love to thank Villa del Palmar Cancun and its ' team for having the most enjoyable vacation ever !!!!!Our group of 17 have been to many high end all- inclusives in Cabo , PV , Tulum, Ixtapa, Cancun but VDP Cancun topped them all off with impeccable facilities , service and LIVE MUSIC in restaurants, lobby and by the pool.SON CLAVE CUBA Band made our stay memorable and enjoyable.Every time we were in restaurants there was very lovely music by Son Clave Cuba band members.We usually don't travel to same hotels but will definitely return to listen to Oscar and his wonderful musicians of Son Clave Cuba Band !!! Their musuc , vibe, atmosphere and entertainment that this Cuban band plays is out of this world !!!! Very confident in saying that our reason for returning to VDP Cancun is OSCAR and his SON CLAVE CUBA Band !!!!
Xomya
From Tripadvisor
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"Simply amazing!"

The Dao restaurant on the roofotp of Garza Blanca is simply amazing. We tried it the first time and were very much impressed and visited again. The service is excellent, the food is extremely tasty. The staff are very friendly. Thanks to Gustavo who served us and also introduced us to the chef. I highly recommend this restaurant.
Imevbores
From Tripadvisor
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"Garza Blanco Cancun Dao Restaurant - Excellent Dao service, memorable staff "

We chose this spot as our last night for our sisters bday dinner and we were served graciously beginning to end! We wish we ate here all 4 nights we stayed at the Garza Blanca! The culture and people who worked here matched the quality of the chefs flavorful cuisine! We met the chef and the waiter (Porfirio) along with his helpful staff and supervisor were a delight. All I can say is gracias and shi shi for the mix of culture and hospitality!! Talofa from the mom and her daughters from Utah and Samoa!!! We hope to come again! Salud!!! My sister had more of the food photos, but will write her own review!
Foodcravekillah
From Tripadvisor
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"Outstanding Dinner with a View!"

Dinner was outstanding. Everything was very flavorful, service was quick, and our sever, Carmen, was extremely attentive and friendly throughout our meal. She even gave us a complimentary dessert to celebrate our honeymoon. Not to mention the view of the pool and the ocean was breathtaking. We will definitely be back!!
V3691 E Tbeckys
From Tripadvisor
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"Anniversary and Birthday"

My wife and I just came back from this luxurious resort were we both shared a lifetime experience while we celebrated our anniversary along with my birthday,, the minute we checked in since we are members we had assigned 2 very attentative service hosts the team of Vanessa and Damian, who were our hosts for any little thing from morning until nite, they answered all our questions, made great suggestions, reserved our dinner reservations and much more, never ever we had received that quality of service anywhere else,, much love to them. Throughout our stay we were treated with above and beyond service from every corner of this beautiful new resort that has great service, passionate staff and good food, in the snack bar by the beach the team of Raul, Misael, Laura and Daniel made sure we enjoyed their service by providing everything needed. At the swim up Bar the team of Fernando, Jesus and Nazario definitely provided great service as well. At the pool area we were taken care of the best server with his passionate, dedicated and attentitive service was Alex, along with Freddy and Daniel making sure we had our beach chairs arranged. In the Lobby bar Jose and others provided quality drinks to go with the evening live Piano music by the multi-talented Suzie that also played in numerous places like the Rooftop, Davina Rest., pool area. Speaking of those areas in Davino rest. Roger provided excellent service, by the pool area another great employee that motivated in water sports and her charisma was Veronica. In their steak house restaurant Bocados were of course at my request we dined 3 times our dedicated server was Javier and making the table side salads was Rafael. Alvin took care of the water sports services at the beach and his service motivated many for kayaks and more. At nite when the dinner was all done and to get the best view of the night time view of the resort, we were always greated by Oscar and his crew, in which Geovany an experienced mixologist provided superb drinks.. we can't forget the breakfast crew at the buffet area and our maid Sheila that keep our room spotless.. this resort is definitely an awesome lifetime experience due to their dedication, professionalism and well trained employees, the only thing we regret was leaving.. certain things of course are mother nature's defaults but other than that, do not hesitate to book, sit back and let the great service that the Managers Jose Maria and his assistant, Gabriel and others will provide,, trust in their dedication to make it a lifetime full of excellence, dedicated, proffesional service.. we can't wait to return and do it all over again..
Buitragoc69
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Mexico Lindo"

We had an extraordinary experience at Garza Blanca Cancun. The resort was beautiful and the staff was amazing. Special thanks to our butlers Demian & Vanessa who put special thought in every detail and couldnt do enough to make sure we were happy. All of the restaurants had great quality and tasty foods. We would definitely visit again.
Melissa T
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Dao's service is top notch"

Professional and well trained staff that pays attention to detail and stays on top of their game when it comes to customer service and satisfaction. Hats off to Perfirio and head chef Atlas for this wonderful dining experience.
Soul Creative15
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Hiroshi"

Hector at Hiroshi was absolutely amazing. He was so professional and treated us like family. Hector went out of his way and personally made us a custom dessert cake. Also the food was incredible! Please look for Hector and you wont be disappointed!
Graig H
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"AMAZING!!!!"

Hector was our server and I cant say enough amazing and wonderful things about the service!! I wish I could give him and the food 10 stars!!! Just superb!!! Thank you so much, Hector from Mario, Janet and Karla!!! The food cannot be matched! Every plate better than the last.
3095karla
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"My New Home!"

Just finishing a Mom/Daughter trip to Garza Cancun. I am pretty sure we just found our new home away from home. This place is wonderful. The rooms are gorgeous, the pools are phenomenal but what makes it so special is the people! We were so lucky to sit in Davids section by the pool the third day we were here. He was so attentive and took such great care of us. We made sure we found places to sit in his section everyday after that! We will certainly miss this place.and David, too.
Donna C
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Excellent Dining Experience"

Our waiter, Enrique, was wonderful and recommended some tasty dishes; enhanced our dining experience. The food was excellent. The dumplings were very good. Would highly recommend this restaurant as part of your trip to Cancun.
Es X2411 Qm
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Excellent Service!!"

We had an amazing weekend getaway at Garza Blanca Cancun! We spent a great deal of time at the rooftop pool. We received fabulous service from Hector! He was great! He attended to all of our needs and anticipated what we needed before we even asked. If you visit, be sure to ask for Hector!
Sandkrushton
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Picture Perfect Resort and Experience"

Garza Blanca Cancun is brand new, with gorgeous rooms, excellent service by the friendly and professional staff, a broad range of dining options, and an exquisite spa experience at Spa Imagine. Weve been Garza Blanca members for a decade; weve been impressed by the quality of the Garza Blanca resorts, and were thrilled to elevate our membership this visit so we can enjoy even more time at their luxurious properties and keep feeling like royalty. MEALS / DINING:We were on the All-Inclusive meal plan most of our trip. We enjoyed all of the food. Breakfast at Blanca Blue featured a wonderful buffet: the French Toast is superb, they serve some well prepared fish (so good you forget that youre eating fish in the morning), omelettes made to order, and a range of fresh, local fruits, yogurts and more. I look forward daily to the coffee and non-dairy milk options, and the fresh green mixed juice. We often ordered room service, which is included with the All-Inclusive. Housekeeping came by several times a day to ensure we were set with the assortment of beverages, Nespresso pods, and snacks (again, all part of the All-Inclusive). We are several times at the Food Truck on the beach, and tried Hiroshi, Dao and Bocados on different nights, the Rooftop for a late lunch, and Blanca Blue for breakfast buffet and lunch. Some of the restaurants are only open for dinner. I believe with All-Inclusive you can dine at the connecting sister property Villa Del Palmar restaurants. We went to Villa Del Palmars Italian restaurant, Davino, one evening and loved it. Our favorite meal was Bocados, the steakhouse. Hiroshi and Bocados have large outdoor seating and with the large overhead fans we were very comfortable, despite it being August. Some evenings, live musicians played during our meal. Be sure to make reservations early as a few times we couldnt get a same-day reservation at our preferred restaurant. Under construction is a Food Hall with all-day access to different types of cuisines. At the time of this review I understand it will be open as early as mid-September.Villa Del Palmar has a small marketplace called Palmita where you can purchase essential like milk, eggs, pantry items and packaged goods, ice cream, etc. They also offer sandwiches and pizzas made to order, serve gelato Starbucks coffee.We thoroughly enjoyed the Lobby Bar - especially Jose and Diegos responsive to our drink preferences. ROOMS:We stayed two nights in a Junior Suite, and the rest of the vacation in the One-Bedroom. The below review is of the One-Bedroom. If you are in a one-bedroom or larger unit, you will have a full kitchen with the exception of a stoveonly a stovetop range. The kitchen includes a small range of cooking utensils, bowls, Pyrex dishes with lids, and basic range of silverware, glassware and plates. The kitchen includes a blender, toaster, microwave, Nespresso machine and coffee maker. One of my favorite parts about the one-bedrooms is the full size clothes washer and dryer tucked behind a sliding door. Great for if you want to pack light, or simply leave with clean clothes!One of my other favorite parts of the one-bedrooms is the massive balcony, which includes a full size table. The well-appointed living, bedroom and master bathroom include many lighting options. The living room includes a pullout sofa and a separate bathroom with shower. Theres a divider door you can close between the bedroom and living room. POOLS:There are a variety of pools to choose from. This is a property where I can roll up at noon and have a full range of pools and pool lunge chairs to select from. I loved how peaceful it was walking around the pools early in the morning and NOT seeing lounge chairs already hogged by belongings of travelers nowhere in sight. This is not that kind of resort. There are also plenty of lounge chairs on the beach. I did not see any problems with seaweed during my stay. Shout out to Alex at the pool area and pool bar for his warm personality and ensuring we always had what we needed. SPA:Spa Imagine is Divine. I had access to the hydrotherapy as part of my treatments, which included assistance from a spa attendant. It was a treat to have fresh cucumber and a cold compress on my eyes during my steam batch and hot tub experience. The space includes a sauna and cold plunge pool plus ample space for relaxing before your treatment. Iliana did an awesome job as my massage therapist! The treatment room was large and nice. Several times, I had my hair washed and blown in the salon area of the spa. The stylists did a great job! GYM / FITNESS CENTER:The gym is massive with many cardio and weight machines and range of free weights, kettle bells, weighted balls, yoga/stretching room with mats and more. Its spotless and is on the second floor with great lighting and windows. I like to exercise on vacations and it was a treat using the space since it was so nice. OPERATIONS/SALESWe had the pleasure of meeting the General Manager, Otto. We were impressed with the updates he shared about the property and what we can expect in future visitors. He spent a lot of time answering our questions and listening to our feedback. Special thanks to Shane who led us through our members update presentation and checked up on us throughout the week to ensure we were enjoying our stay. We usually attend the members updates whenever we stay at Garza Blanca resorts. This one was a zero-pressure, relaxed environment, and didnt feel anything like a sales meeting. Thanks to the entire resort staff for treating us like VIPs! We just left Garza Blanca Cancun and are already planning our next visit to this stunning resort.
Intervaltraveler Nyc
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"the best!!!!!"

This is the place to be, a Cancun experience. though my first and only experience currently. I really did enjoyed this place! Service is truly exceptional. Everyone makes you feel welcome. "Bienvenidos! " "family" "Is there anything I can help you? " " Its my pleasure to help you " while placing their right hand across their chest showing sincerity. You can even tell this with their eyes (because of their mask)You get a personal Butler, available to even send message the whole trip via app whatsapp. Our buttler was Vanessa and Damian. I cant say enough about them but they are amazing, They went above and beyond to make sure to take care of us from check in to check out. The pool is fabulous. You can tell the staff will be working really hard to serve you with your needs, from towel to drinks, foodThis Hotel is beautiful. every corner is a photo opportunity for memories. Its very clean, well maintained, Even their public bathrooms have toto toilet seat. Our own room have toto toilet seat also!the restaurants have delicious, I posted pictures and you can tell for yourself how appetizing it is. very flavorful. servers are also excellent. Hector, Porfirio, Diana(manager who set our dinner by the beach) . Paulino and Luis at the pool. Hector take care of our bags and made sure we get in to our transport back to the airport. Garza blanca hotel is a place to go and come back to. Excellent rating. GO ON AND TRY IT the experience for yourself. you wont regret it. one last thing. I celebrated my 40th birthday here!!!!!!!
183limos
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"I NEVER WANT TO LEAVE!!"

My stay at Garza Blanca was beautiful from the moment we walked in to the moment we left all the staff were very friendly and super helpful I felt like a Queen they literally take care of any of your needs our personal butlers Carlos and Ray were so attentive they always made sure we had everything we needed Carlos especially made sure to help us with all of our reservations and even helped in planning a Birthday surprise for my best friend. Also the concierge Alexandra (Alex) and Erica were so sweet Alex always made sure to check in on us and she literally went above and beyond for us Im so appreciative of her without her I dont think our trip wouldve been the same. The waiters as well were wonderful some honorable mentions were Emmanuel(Davino restaurant) Miguel, and Antonio( Blanca Blue) we never had to wait long for anything the food was delicious the steak house Bocado was to die for and the Italian restaurant Davinos was great the food was very flavorful And last but not least all the bartenders were outstanding the service was very quick and efficient my favorite was Aracely she took such good care of us she really knew what she was doing she would create her on cocktails and serve it to us and they were so delicious the hotel was 10/10 definitely recommend if you want a peaceful and relaxing vacation with awesome staff and they treat you well then I recommend staying at Garza Blanca.
625kamilahs
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Amazing Experience WILL COME BACK!!!!"

We absolutely LOVED everything about this resort. If you are Looking for a quiet resort with amazing food and attention to quality, service and details than this is the place for you. Its not on the loud crazy part of the strip which is perfect for us. The food, service and quality of everything was amazing. I dont understand the bad reviews unless the people were convinced to come for some sort of presentation. We booked because we wanted to try one or the newest resorts in Cancun. This place does not disappoint!!!!
Johnm H6280 Ej
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"5 star experience"

I was in Garza Blanca earlier this month for a family wedding. The entire experience was 5 star from the moment you arrive. The hotel is beautiful, the rooms are amazing and the staff was so attentive and wonderful. Giovani and the rest of the staff from the beautiful rooftop bar were so friendly and attentive. They were engaging and made sure we were having a great time.. Alex from the pool area was also so attentive and friendly. He also made sure were all good. The entire family had so much fun.
Flores718
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Villa Del Palmar"

Came here with my family of 6. We had a great time. From our concierge to our pool staff. Everything was absolutely great. They are very attentive especially when you are pool side. Edgar Chan our pool waiter was always on point with our drinka and food. I would definitely look out for Edgar during you stay. He he was very attentive to our every need. We also enjoyed Benjamin, Benito and Moses as well. You will not be disappointed. Snack Bar food was pretty good and the restaurants were all good. Our favorite by far was harisho( Japanese), Davino(italian), and bocado (steak house). You will not be disappointed.
Wanderlust Traveler Li
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Peaceful luxury resort in Cancun"

As soon as we walked in to this beautiful luxury resort we felt at peace in paradise. You are greeted with a cool hand towel and drinks and treated like you are a VIP guest. We checked in with Mario at the front desk and he was so very nice and helpful- also he upgraded us to a one bedroom suite at no additional charge. We then met with Ruth, very nice concierge that gave us some information about the resort and sister resort. I will update post once the stay is complete but if first impressions are everything, this resort is one of the best weve been to!
Sara Summy
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Amazing Experience"

I have to say Raymundo, Abel, Isamel and Eric were EXCEPTIONAL. Besides being accommodated in every way when we arrived to the pool area or beach daily when it came to food, drinks, and top of the line customer service you will never get any better then THIS!!!!
Danam N9444 Xq
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Great service! Noe rocks!"

Noe was our pool attendant/server at Villa del Palmar and we loved him so much. He was attentive, friendly, and kind - he really got us! We cant wait to come back and see him. Give this man a raise!!
Kevinc T2310 Eo
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"A fantastic visit at Villa del Palmar!"

We have had a fantastic trip to Cancun because of our stay at Villa Del Palmar. The trip was made spectacular thanks to the wonderful service we experienced. Our room was maintained nicely and our drink and food service was superior. In particular, the most significant impression made was by Renan Michel. There was not one moment when he wasnt fully attentive, conversational, and pleasant. He was always looking for ways to make sure our experience was perfect, such as bringing our food and drink in a timely manner, making recommendations, and suggesting activities to enjoy during our stay. Our favorite moments while utilizing the pool and beach areas happened while he was servicing our area. We are very appreciative of his service as well as the service of the many other employees at Villa Del Palmar. Thank you for the wonderful experience!
766alyssaj
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Family trip"

Brought my family (8 kids!! & husband) to villa del palmar.. as there are a couple things I thought I could be slightly better, overall we had a great Time and the experience was superb. We fell in love with a few of the workers.. Renan Velazco, our runner/drink extraordinaire was amazing. Its a pleasure is our new life motto, Because of him. T&T at the beach bar made our days xtra fun and was willing to capture th best family photo under th rainbow . And Oscar, our bell boy/ new amigo was so friendly and fun to talk with. They were ALL willing to help direct us any way we needed to go. Super impressed w the rooms and cleaners always coming by to freshen up our rooms (3 of them)! Thanks for the fun time VDP! I hope to be back.
Mindylei
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Highly recommended"

Spent 6 nights at the resort with a family of 7. Butlers Valeria and Rafael always checked on us to make sure all our needs were met. Communication was excellent! Out by the water sports activities, Alvin and his team were so helpful and fun! Learned to Kayak, family enjoyed the the paddle boards. Nelsy and Leticia at the Village Spa were amazing! Took the Catamaran to Isla Mujeres for the day. Marco and his crew were fantastic! Kids loved the snorkeling, paddle boards, and swim. Marco was very informative and gave us great advice for our free time in Isla Mujeres. We got a mini photo shoot done by the boat photographer which was a lot of fun and for a reasonable cost. Another photographer, Manuel took our photos by the deck before boarding the catamaran and was so kind to send them digitally to us as promised. Overall, great experience. Every staff member we met treated us with respect and made us feel very welcomed. They all have great work ethic!
172nadiaj
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Amazing family vacation"

Our stay at the Vill Del Palmar was absolutely amazing. Beautiful resort and grounds, rooms were very clean, spacious and well furnished. The staff was so friendly, kind, and helpful. Our server, Noe, at the Adult Pool was the BEST!! He was there for us and waited on every need while still taking care of other guests. Impeccable service with a smile. Thank you Noe!Your friend,The Heftys
Johnh Q1053 Wf
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Amazing resort"

Loved every moment we stayed. The food is delicious and the Service is impeccable. Lovely rooms and beautiful ocean views. When we stayed at the pool Eric was attentive and quick to bring out our orders Plus super friendly.
Bmel0905
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Best pool days!"

Our 3 families of 15 had the best pool days with Eric our waiter. FABULOUS! So attentive, kept the drinks coming, served the 9 kids with a smile, lots of fun and friendly conversations. Made our days by the lower pool wonderful. Villa Palmar service is amazing. We can't wait to come back.
Y148 X Rsabrinap
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Wonderful Family Experience"

Family gathering of 9 people from two different states - including grandchildren aged 15, 12, 12, and 10!! PROS: Starting with Antonio helping with reservations and his patience -- KUDOS :-) We secured the 3 bedroom waterfront ocean luxury residence -- Plenty of space for all of us and the views were beautiful. All employees were wonderful and extremely friendly. We had Santiago and OT as our butlers and they were so helpful and quick to reply to any of our needs. Carlos at the elite pool was fantastic -- he set up our family every morning with towels etc and so friendly !! Wilhem and Luis at the bar that serviced us at the infinity pool was quick to provide food and drinks as the kids were constantly ordering some kind of blended virgin cocktail!! . We were there nights and the only meal that we all thought lacked something was the American Buffet on Tuesday night!! Highly recommend Davinos and both steak houses at Garza and VDP.CONS we were told the kids could paddle board, but when we got the the area we were told they had to be 16DEFINITLEY WOULD LOVE TO RETURN TO THE PROPERTY
Jan C
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Fam had a great time"

Great family experience from the get go, Mario assisted us with check in, ( it took a while). The room was phenomenal, myself and my three children, (not so little anymore), were very surprised by the actual size and comfort. Room service was superb. Enjoy the water activities. Aside from the chilaquiles, a highlight of our trip were the poolside activities lead by Natalia, waterpolo, volley and dance classes. Great get away.
417fabriciov
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Currently Staying Here"

This is an edit to a previous review below. Karla, at the front desk, worked to make everything correct and get us into a proper room. She was absolutely amazing and professional in the way she handled everything. Ricardo, Bell Services, was absolutely wonderful in helping us move rooms and even stated, "If we didn't have patrons we wouldn't exist. We should be doing everything to make people happy." He was extremely helpful and attentive. Benito, pool server, was excellent! Mariana, breakfast buffet waitress at Blanca Blue, was very attentive and shared information about the menu that we were unaware of. All in all they are working to make things correct, which is much appreciated, as vacations are not cheap. The food is excellent, if you can get reservations, which are required for dinner. We are currently staying here and extremely disappointed. We were put in a room we did not pay for. The a/c does not work, the hot water does not work. The mini bar was not stocked, there are a number of things missing from the room as well. We are told if we come back tomorrow they may move us to the room we payed for and was advertised. There is a reason you pay for a room with two beds for your kids when you have opposite sex children. Completely disappointed in this place and would definitely suggest you spend your money somewhere else. We come to Mexico at least once a year and this is the worst place we have stayed in 30 years.
Jer0710
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Fabulous Resort"

Our one bedroom suite was very nice. Zamá the Mexican restaurant at the pool restaurant was great. We ate there daily for lunch. The food was excellent, so fresh, also great drinks. Miguel Canche at the beach bar was amazing. So friendly and made the best drinks. The Hiroshi restaurant had great food and a very good wait staff. The Italian Davino restaurant was amazing as well. Those were our 3 favorite restaurants. The beach was beautiful with great views. Highly recommend this hotel.
G9669 F Tdianam
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"A Hidden Treasure"

Lovely place. Just the right balance between party and quiet and family.We went for a dinner at the Ritz Carlton for my wife's birthday, and we were stunned by how much we preferred this resort over the the Ritz.Look for Eric by the beach or the pool nearest it. He calls himself Two shots, but he should call himself the best customer service ever. He just pretends he hear us order more margaritas, and he wasn't wrong.
Safari48319386732
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Best Family beach vacation in Cancun ever!"

Our recent stay at Villa Del Palmar was the best trip weve had in Cancun. The service is next level by ALL employees! Ricardo who met us at the door was so welcoming and always pleasant to talk to throughout our stay. Daniel at the front desk helped my family to find an even nicer suite, for a minimal upgrade. We were super grateful for his efforts. Every restaurant was fantastic and so many options to choose from. A few servers who went above and beyond were Roger at Davinos and Eric at Hiroshi. A big thank you to the travel shop for setting us up on some super fun excursions. They were all super helpful!Thank you for a very memorable vacation!!
Stacey A
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Amazing Resort"

Overall, we had a blast celebrating our parents 50th anniversary. We went with 36 guests and everybody enjoyed their vacation at the resort. Dining: we made sure to make reservations weeks in advance before we arrived. All of the restaurants we dined at were able to accommodate our large group. Our favorite restaurant was the Steak house. Davino was good and the Japanese place was ok (less rice on the sushi rolls!) We ordered from the bite bar daily as they deliver right to your pool area. It was good and convenient. Breakfast buffet is ok. Room service: food can be better but we didnt really expect much. We ordered room service daily for breakfast or midnight snacks. Get the fresh fruit daily! 50th Anniversary event: Maria and Gaby assisted us with planning the event and it turned out really good. The only thing our guests did not like is the main entre. Those who ordered the salmon all said it was salty and dry. Customer service: The servers and staff were all so friendly. No issue. Please remember to tip your servers! They work really hard to make sure you have a good time. Suite: Very nice. However my bathroom door in the living room wont close properly and some of our guests were not able to watch the live tv because of a glitch from the storm. I was surprised that they did not provide disposable toothbrush or toothpaste (make sure to pack some!)Beach: I did not attempt to go because I was in the pool the whole time. However those who did all said the ocean was dirty and too much seaweed. Pool: very nice and clean. We were at the main pool the entire time. I will definitely come back and recommend this resort to everybody! Thanks for hosting our big group and parents 50th!
Man V
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Family Vacation"

Our sever Alex was amazing 10/10 great service and amazing person really made the vacation. Alex was on top of our table fast service and the food was amazing, Alex made the experience 10 times more enjoyable.
G9994 Y Sjoshh
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Beautiful hotel"

We have stayed at many Garza Blanca properties and this was by far the most elegant and beautiful. The rooms are immaculate and views beautiful. The staff , especially Daniel Cruz the waiter by the pool and Fernando the bartender at the pool bar went above and beyond to make me give the five star rating. There are kinks to work out as it is newer and the restaurant staff had problems seating our large group even with confirmed reservations. The food at DAO was the best at the resort but the steakhouse needs improvement and training with their staff dealing with large parties. Overall would definitely come back due to the quality of the resort and cant wait to see the service mirror that of Puerto Vallarta which has it dialed it perfectly.
U4100 B Olisac
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Daily Garza Blanca"

This was my favorite restaurant at the resort! The food was delicious and the service was great! Gustavo was our waiter and he was absolutely amazing! We will definitely be returning to this restaurant!
Tayparlay
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"DAO restaurant"

This place was my favorite restaurant of the Garza Blanca hotel. The attention to detail of the waiters was phenomenal. The food was incredibly exquisite, the flavors were different and savory. I have never had general tso chicken like this!! The restaurant team that we had was spectacular. Sonny and Karina were paying attention to all of our needs and recommended some top choices. Thank you Andrea for welcoming us and thank you Gabriel and Katy for stopping by to check on us. Sonny see you guys next time! This restaurant is a must!
N136 I Mvictort
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"5 star experience!!!"

Everything from the food to the service has truly been top tier! I highly recommend Enrique at the Japanese restaurant for his stellar service and attention to detail. There are 13 of us (including a baby) and he never missed a beat
V8466 Q Njasminew
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"You have to try it!!"

We really enjoyed this restaurant, the food is amazing. Gustavo was great , he really took good care of us. You have to cómo and visit you will love it like we did!!!! We recommend this place. Erika & Carlos
Ebern65
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Best birthday"

Very amazing. Top notch for Todds Birthday. Beat ten days ever Best servers DaoWas beyond amazing Cant wait to come backI came for my birthday it was absolutely spectacular the food was fantastic the service was wonderful I even got a cake they sang happy birthday to me gave me a complementary drink and later tonight maybe some boom boom
Amy M
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"You have to visit"

For me 5 stars . You can to visit. Gustavo is the best . The best service and the best meal .This restaurant is really awesome. Drinks good. Family ambiance and great attention for everyone and for everything. Everyone enjoy .
Carlosr J2483 Ks
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"DAO"

Excellent service, had an AMAZING family dinner. The food was delicious. Porfirio,Karla, Gustavo, Cliff,Fernando,Tomas, and Jasmine were the BEST! Made our experience incredible. Highly recommend end this place.
Mvall0909
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Great Service"

Gustavo did an amazing job at providing an authentic and seamless experience. From the interesting, yet delicious appetizers, to the phenomenal desserts to end off. If there is one thing I recommend, it would be the Green Tea Crme Brlée. A phenomenal ambience, and exquisite service. Definitely have to stop by during your visit, would recommend brining a jacket, it does tend to be a bit cold.
J Juan Laverde
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Tres amigas trip!"

Outstanding experience that exceeded our expectations! Staff members that made it beyond memorable Alvin(water sports) Mily(yoga) Margarita(massage) Angle (rooftop) from the gorgeous room with a view to food & service and activities made this the best trip ever! Thank you to the entire staff. We enjoyed Bocados steak house so much we dinner there 2 out of 5 nights. David on the beach accommodated us with an amazing trip to Isla Mujeres that we will never forget including a saxophone player on board. Alvin gave us a lesson as first timers paddle boarding, even helped one of our girlfriends over comp her fear of being out on the water. Our final evening was an exceptional experience at the Italian restaurant with fast and efficient service with Hugo. The matre d made sure we were taken care of no empty drinks The mixologist in the main lobby made delicious drinks. Everyone made us feel so welcomed and at home with their personalized hospitality. We were addressed by name after just one interaction with team members. I. cant wait to visit again. I give this resort a 5 diamond review!
Jpardy07
From Tripadvisor
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"Review"

Excellent service great atention he never missed a thing and was always Quick and super kind. Being served by him was so nice because he spreaded a nivel feeling of being super confortable eating in the Beach.
H8312 Y Iadrianad
From Tripadvisor
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"Clean & pristine!!!"

The pool bar is great! Our favorite spot & people! Julio, Jose, Jesus, & Jose! I love Garza Blanca! So clean & pristine!!! Rooms are super worth it. We got the Penthouse with a view & rooftop Jacuzzi!
673janief
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"The best time!"

Our entire experiences was amazing!! We had the most perfect time with our family. The staff and everyone were always so helpful. We had a girls night at the roof top bar and our bartender giovanny was amazing! We had a great trip and will definitely be back!!! Oh and the food and drinks we took notch!!!
Cristal D92
From Tripadvisor
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"DePrimo Family Vacation"

Another great vacation at Garza Blanca Cancun Paloma was fantastic taking care of our friends and family during our vacation. We really appreciated everything she did to help us have a great vacation.
J8429 U Tedd
From Tripadvisor
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"Garza Blanca Cancun-Dao (Karla and Porfirio)"

Weve spent the week at Garza Blanca. The hotel itself is amazing but the options to make reservations for food has been a nightmare until we had an experience with Karla and Porfirio at Dao!We did not have reservations but after explaining our situation they both made up for a week of poor dining experiences. We were treated graciously with amazing service and attention. Karla and Porfirio have made our trip memorable and we will always be grateful that they made our last night an experience that will never be forgotten. There is absolutely not enough words that can express how appreciative we were/are for them!Garza Blanca should be proud to have these two represent their hotel and brand!!!
Lonniegolden
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Amazing staff"

Héctor Fernando and Francisco took care of us during our visit at Dao restaurant. It was such a pleasure to take part in this restaurant. Amazing service. Caring staff. They took such great care of us all. We had such delicious food and yummy drinks. They were always sure to ask if we needed anything before we asked. The bamboo drink Hector recommended was so refreshing and light. Great pairing with the food. Thank you so much!!
Grios712
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Dinner at Dao"

Our dinner at Dao was excellent! Cliff looked after our large party with patience and grace and we felt very well looked after. The food was outstanding and we will definitely come here again on this trip!
Amyh F2495 Mc
From Tripadvisor
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"Happy child happy mom"

Dao Chinese cuisine restaurant was amazing! Delish food and dessert!! Rooftop views we had dinner at 5:30 so we caught the sunset towards the middle of our dinner. Thank you Hector Francisco and Fernando for great service also. My one year old was happy and well fed! Happy mom post thank you thank you thank you
Noelia R
From Tripadvisor

The good:The rooms are big like as big as our whole house big!The tub is giant and has ocean view in our room.The housekeeping was on point.The balcony is big enough to host a party.The pools were fantastic and the service poolside for drinks and snacks is exactly what we needed.The bad:There is a hard sell on time shares here and they sorta flag you down and offer you this and that to sit through a tour and sales pitch. So dont say youll think about it or be indecisive just say NO.Its sometimes hard to get a ride into town.The restaurants are just OK.
Kat
From Google
C9f6d5b2 6ba2 47ca aa36 37da98420372

"My Happy Place!"

VDP Cancun never ceases to amaze me. It's my home away from home aka my Happy place! The attentiveness, friendliness, professionalism of the staff predominantly make this resort unparalleled. The resort is beautiful and very well maintained. The 4th of July celebration was a lot of fun. Great band, music and fireworks! Big shout out to the following staff : Uriel Front Desk manager (Excellent service and super Helpful), Entertainment: Nestor, Natalia, Jimena, Mauricio; Pool concierge: Moises the Rockstar, Benjamin; Pool server: Benito, Raul, Gabriel; Bell boys: Antonio, Gilberto, Aldrin; Bartender: Adrian, Candelario; Yoga : Lina (wonderful teacher!); Spa: Alberto, Patricia. Can't wait to my next visit! Thank you always for making my stay memorable
Theresia710
From Tripadvisor
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"Beautiful Resort, A Must Stay!"

We stayed five days and four nights at this beautiful and well maintained resort. There are five restaurants, plenty of pools and the customer service is amazing! We enjoyed breakfast at Caprichos daily and the food was delicious! As an added bonus, our room was turned twice per day. Because there are so many activities to participate in daily, you don't need to leave the resort. If you want to eat at Davino Restaurant, you should definitely make a reservation, at least five days in advance. Overall, we had a wonderful time and would love to return again!
Jacksjewel
From Tripadvisor
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"Wonderful!"

We have stayed at other Villa Del Palmar resorts and enjoyed them. So, we decided to give Cancun a try. First of all, this is a beautiful resort! The grounds are well maintained and the staff is friendly. The food is fantastic and the servers are eager to please (thank you Elias & Ana). Unfortunately the beach had a lot of seaweed which they were constantly cleaning up. But the sand was still beautiful white. I was really impressed with the view we had from our room and how immaculate they kept everything. Overall we had a fabulous time and felt well taken care of at this beautiful resort.
Eddiefaz
From Tripadvisor
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"Beautifully Perfect!"

Before leaving the U.S we got a confirmation call, we then arranged transportation and our all-inclusive package. I highly recommend planning with transportation. The hotel is rather far from the airport and you could easily pay more than needed.The hotel was beautiful! Many options for restaurants, pools, and beach spots. It is appropriate for anyone of any age, we met many families whose kids raved about the kids club! We rave about the drinks and food! Thank you to Daniel for the great check-in and check-out support, you made our trip so smooth! A big shout-out to the concierge who helped my boyfriend set up the most amazing romantic dinner on the beach, where he proposed! Villa Del Palmar will always hold a special place in our hearts, thank you to all the kind staff for your hospitality! Few notes: construction is going on in the area, which can get noisy but does not take away from the relaxation and fun you will have! It is a family hotel, meaning there is no late-night entertainment (which we loved). There are no formal quiet hours but we did notice things are quiet starting about 10 pm-8 am. If you want to go out, it is about a 25-minute taxi to "party central." Room service does have some great late-night pizza! Overall, I would HIGHLY recommend Villa Del Palmar to anyone who asks. It has all the things you would ever need and want.
Jasminerlewis1
From Tripadvisor
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"Great Experience"

We went to Divino restaurant at the Villa Del palmar restaurant in Cancun and it was beyond fabulous. We had such wonderful service from Karla Sanchez that we ended up going twice. Do not miss the opportunity to eat at this fine Italian restaurant if you are in Cancun. Make sure you ask for Karla Sanchez. He was fabulous!!!!!
Scenic643369
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Cancun Trip"

The stay was great but need more options for dancing..pools were nice...like a club.Staff was excellent. They have a store a Starbucks and some really good tacos before you get on the ferry. They are a little far from everything though that's the only downfall.
Aureliatrujillo2013
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Villa Del Palmar"

Enrique was awesome! We couldnt have asked for a better sever when on vacation with our family. He took care care of all of our requests and was super helpful. It was a beautiful time with our family, we will definitely be back!
Raushnic
From Tripadvisor
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"Pool side at Villa Del Palmar Cancun"

During our stay, as we hung out at the pool, Marcos, Bite Manager, checked in with us several times during the day to ask how was everything and if we needed anything. I did not process my first on line reservation properly. We went to dinner and did not have a reservation. The restaurant accommodated us. After making my error with the on line reservation system, Marcos confirmed my restaurant reservations during my stay. Marcos is the manager of the pool side restaurant. He exceeded my expectations. Marcos and his staff provided exceptional service. We plan on coming back next year. Muchas gracias to the employees at Villa del Palmar for a much needed relaxing vacation.
Nancyc I6597 Ro
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"We Love it "

Our second time at the resort! We LOVE this place. The food is amazing, atmosphere is wonderful, and the staff always ensures you are taken care of. We loved Carlos and Miguel at the Tiki bar in 2021! We found them at the Lobby bar this year. They are the best. They call us by name and make us feel at home. This year, Miguel (different Miguel) and Obed were the bartenders at the Tiki Bar. They treated us wonderfully. They also called us by name and knew just what we liked. Pool activities every day. We loved Aqua Aerobics and pool volleyball! We also tried the restaurants at Garza Blancaamazing and included in your All inclusive! Just amazing! We love Villa del Palmer and will be back again.
Sarap O5601 Ny
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Great service"

Enrique offered great service at the pool. While we were there he was always attentive and quick to get us what we wanted. Definitely the plus side of this vacation. Downside do not do the timeshare. If you go for a meeting for the stuff they offer make sure you dont buy. Once you have everything costs double. Once you have paid a ton of money for a nice vacation spot you will never have all inclusive again unless you spend a ton more.
Drew S
From Tripadvisor
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"Luis our server at the pool!"

Luis was awesome!! He took care of us all week! We were there a week and we were always happy when Luis was with us!!! Great place and great service!! All ladies enjoyed the trip there and the service we received.
Pwalker8022
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Family"

Wonderful service. Carlos was the best at the elite pool. Always there to help us out. The VIP side was clean, waiter service was amazing. Food, drinks were good. My family enjoyed it a lot. Best experience
361manpreetk
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Carlos is the best at the private pool"

It was wonderful experience.. everything was amazing!! The staff was great and I would recommend the residence or the oceanfront rooms. We had the absolute best butler named Otikio and Santiago that helped us with anything we needed !! Best vacation ever!
Melissa P
From Tripadvisor
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"Amazing service"

My boyfriend and I had an amazing time at this resort. On our first day we met Marcos, the head of food and beverage. The whole trip, he was beyond helpful, kind hearted and overall made our stay here better. Marcos introduced us to Eric who is the greatest server ever. He helped us with our Spanish, is beyond friendly, and a hard worker. He recommended so many tasty drinks and my boyfriend and I made sure to go back to him each day. If you ever go to this resort, definitely look for Marcos and Eric. They are both great genuine people who go above and beyond.
146rachaelz
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

""Service from the bottom of their hearts""

This trip originally started off as a birthday trip with my parents and me. I have never really visited anywhere outside of the states before and honestly, didn't know what to expect, but as we drove into the entrance of the resort we were greeted by personnel that checked to make sure that we were being expected which made me feel very safe. Then once we got to the hotel we had a wonderful group help us with our car and taking our luggage to the room. We had arrived at the hotel a little early but it was no problem we were able to get our bracelets and go out to explore the beautiful hotel. They had many different areas where you could sit or swim and they also have 5 different restaurants where you can have a meal at. They even have a snack bar where they make burgers, hot wings, nachos, etc. To top it off, they have an amazing food and service crew headed by Marcos, a young man that shows amazing leadership and hospitality skills, he was more than willing to take the time to explain anything that you may have a question about. The crew that he was over was also very kind and helpful especially when it came to trying to figure out what was going to be a worthwhile experience for our stay. Azucena, Angel, Erick, and Ramos were some of our servers just to name a few. Wilberth was also very kind, I am not sure what his position was called but he was also more than willing to help and explain how the services provided worked. We also had wonderful room service from Mateo. They also have a really sweet custom where they put their hand over their hearts every time they greet you to signify that their service "comes from the bottom of their hearts." This hotel also has a lot of activities that you can participate in and a whole area for children called the "kids club" so it is super family-friendly. Overall this was probably one of the best experiences I have had at a hotel/resort. I hope to see them all again soon.
Dreamun
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Birthday trip"

This is my 3rd visit to Villa Del Palmar and each time never feels enough. My family and I feel at home here. We love everything about this hotel. We are treated very kindly by everyone and especially by our servers Raymundo and Abel. We also met a man named Marcos who was very kind and informative to our needs and wants. My family and I recommend this hotel to anyone who is planning a trip to Cancun. This hotel knocks off every check box. From the food, to the drinks, to the spacious and clean rooms. The design of this hotel itself is breathtaking. We already cant wait to visit again. Thank you for always being so good to my family and I Villa Del Palmar!
Tnajim
From Tripadvisor
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"Amazing Service and Employees!"

It can be intimidating to visit a new country, but Marcos (right) the head of food and beverage at Villa Del Palmar, made us feel extremely comfortable from day one and remained our companion throughout our stay. He explained how the all inclusive package worked and how we can take full advantage of its perks. He introduced us to his good friend and server Eric (left) on the first day and we never looked back. We loved him so much we made sure to sit in his assigned area every day. He is friendly and attentive, and will show you a good time! He helped us with our Spanish as well and is always willing to have a chat and make you feel comfortable.Great Service and I hope to see them both again.
Dylkicz15
From Tripadvisor
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"Bar in Villa de Palmar"

Definitely come to the bar above the gym on the 3rd building. They dont close till 12am unlike other bars. Def come to Alan he hook you up with anything hell take care of you with his friend Roberto.
1 Zento
From Tripadvisor
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"Amazing vacation"

My family and I had a wonderful experience at this resort celebrating my birthday and anniversary Everyone was very nice and helpful but we want to give Enrique a big shot out for being amazing if you are hanging out at the pool look for him, he will go above and beyond to make you comfortable and give you the best service. Also the bartender next to Caprichos Adrian is Amazing! We had dinner at all the restaurants but Hugo at Divino's was absolutely outstanding!! Also our bellman Daniel was great! I highly recommend this resort.
Alvarado4
From Tripadvisor
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"The Ransom Family"

Humberto was an amazing server at Garza Blancas Bocados Steak House. He provided us with the best meal suggestions and was very attentive. We enjoyed the aged steaks, oxtail soup and desserts. Thank you Humberto!
Rachelransom99
From Tripadvisor
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"Trip to Garza Blanca!"

Had a wonderful time at this resort with my family. My favorite part is the rooftop! The menu includes more options such as sushi, a delicious Octopus Tostada, and most importantly my friend and server Irving! Go see him at Garza Blanca!
M4478 J Lsamuelv
From Tripadvisor
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"Dinner"

Awesome service!! Great personality was on top of everything. Food was amazing cant wait cant wait to come again, Service was faster than normal always filled her glasses with water and wine and asked if we wanted anything.
C6161 Y Ktommyb
From Tripadvisor
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"Javier at Bocados at Garza Blanca Cancun"

Years in Cancun and many resorts, this was the singular best service and kindest server we have ever had. The food was excellent, and the atmosphere on the patio was amazing. But, the best part was Javiers attention to each of our needs and wants including our small children. Blown away!!
Malias923
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Kevin is the men !"

Amazing !! Experian love the service !! The place is wonderful and amazing view to the pool I really love it the food was amazing !! Ese Kevin fue muy buena person!! Buen cararte Seriously coming back again
Michelleg P1622 Ew
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"best family vacation ever"

We had the most AMAZING family vacation ever at Graza Blanca! Huge shout out to David and Alex who made our pool side experience divine! They were so fun and helpful! They were always ready to help us when we needed water, food, or drinks. All the other staff was so kind and helpful! The pool activity team, Millie and Brallan, kept us active all day! Even my preteens were getting involved with aqua aerobics (with most of the poolside guests) and the stellar family volleyball games! I have never seen such an engaging activities team at a resort as they have here at Graza Blanca! The hotel was beautifully designed and kept immaculate, from the flora to the pools! The restaurant menus were incredible for kids and adults! Our butlers, Diana and Candido were delightful and left us a surprise anniversary treat in our room. What a PERFECT vacation!
Elizabethl E5269 Av
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Best of the best ... Butlers Candido and Diana and Pool Butler Alex!"

Beautiful resort, awesome food & drinks AND marvelous butlers, Candido and Diana! The property is stunning from the grand entrance, to the modern stylish rooms with lush beds, to the many pools with comfy lounge chairs and attentive pool butlers (shout out to our fav Alex!). The butler service takes five star to five star plus! Candido and Diana made our stay so enjoyable and so easy ... they took care of all of our needs and celebrated our anniversary with champagne, cake and rose petals at the front door! Best of all was Candido's attention to our 7 year old twin grands ... welcome backpacks of goodies, coloring page competition with Mexican candy as the treat, phone calls and an evening show with balloon animals! Fernando, at Blanco Blue, was a wonderful waiter and treated the kids with a special dessert with their names written on the plate in chocolate ... that made their evening! The staff at Garza Blanca go above and beyond! Thanks to everyone for a memorable vacay! We will be back in December!
Debbiet D8670 Tf
From Tripadvisor
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"Hotel Garza Blanca Mexico"

This hotel is the best ever it has every imaginable amenities in the room. The rooftop pool is awesome. Myself and my family had the best vacation there.I highly recommend it. The restaurants are great
Josemr162
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"I love it here"

I love this place! Had so much fun. Its beautiful and the service is great. Alvin, Yair and Oliven at the aquatic sports were great and took care of me. Definitely recommend the morning kayak tour. Cant wait to come back.
Susans H7583 Jn
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Julio Ruedo Bartender"

Julio Ruedo honestly made me and my fiancés experience here at Garza Blanca Cancun! We usually go to the one in Cabo but we decided to try this one out! We definitely had more complications at this resort than the one in Cabo, but Julio Ruedo made our experience amazing. We had every lunch with him because you could tell he truly wanted to make us happy with our food and drink experience here. He is a great worker and we hope to see him in the future! Thank you Julio Ruedo the most amazing bartender!
675sabrinad
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"A must visit!"

Everyone weve encountered has been extremely welcoming, providing excellent service. From Karen at check-in, Nancy at concierge, Carlos and Paulino our butlers, Raul the amazing rooftop concierge, Benjamin and Alfredo our pool waiters, and the friendly cleaning crew, every employee has made a distinct effort to provide us and exceptional experience! Each restaurant has been delicious with top notch service. We are currently at Garza and soaking up every moment! Special shout out to Raul for making me birthday balloons!
Summerm500
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Poolside service was amazing the entire time. We thoroughly enjoyed our stay at Garza Blanca."

Our service was excellent the whole time. Paloma, was our server at poolside and she was an absolute joy. She did a wonderful job! Thank you for making our anniversary great! The food was amazing and the hotel is breathtaking. Everything was clean, up to date and greasy.
Erika B
From Tripadvisor
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"Wonderful staff at Garza Blanca Cancum"

The activity and dance teacher Miley made trip so much fun!! Gracias Miley Also thanks to Villa Del Palmar staff For their services . Gracias Nancy at desk and Manuel, manager at Davino !! Really nice having access to both resorts .
Heldajoe
From Tripadvisor
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"Spa Imagine Deep Tissue"

I received some incredible treatment by Isaac and Pablo at Spa Imagine. Booked it through the concierges at Garza Blanca. I got hydrotherapy followed shortly by the massage. Every moment was very refreshing!
Gtgosv
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Dinner"

We had an amazing dinner at brocades steakhouse. Moises and Victoria were wonderful servers. Very attentive. It was our last night at the resort and they surprised us with a wonderful chocolate mousse cake. I highly recommend
Johnp K270 Cb
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Excellent"

Have had an excellent experience thus far, especially at the roof top pool bar. Our bartender (Octavio?) today, 6/21, was the best. His craftsmanship and attention to detail in preparing Old Fashions and Negretes was amazing. Great drinks that I will be back for. Additionally, the bartenders have great personalities and were fun to have a conversation with.
499harshilp
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Family vacation"

Our stay at the Garza Blanca was great , the building is brand new and they really did a great job with the design , the layout of pools and rooms everything was great We were very impressed with the pool service Alex our server was the best He remembered everything g we perderse , remembered our names and made great suggestions throughout the stay , everyone on our side of the pool was amazed at this team of employees working there , big shoutout to the management in this placeFood was great especially In The steakhouse Def we would be back!
Sebastianm A8962 Yp
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Absolute Gorgeous Resort"

The Garza Blanca Cancun resort is absolutely stunning, the rooms are beautifully decorated & the all-inclusive is definitely the way to go at this resort! The staff is absolutely amazing, Cicileo & Diego from the lobby bar amazed me with the most diverse curated crafted cocktails!!! (ProTip: Ask for a cocktail in the smoke box)I spent most days at the swim-up pool bar and Alex was simply amazing with food and drink orders(even when I switched my location between the pools and hot tubs he always found me to deliver my drinks). Pablo is the best swim-up bartender, he can easily make 20 rainbow shots at once! There is one quick Con to call out, After every order you must sign a receipt, even if you are on the all-inclusive planI felt this as a slight annoyance as typically this is not required at all-inclusive properties. I really enjoyed my time at the GBRC and now I am curious to check out their other properties!
Natalie W
From Tripadvisor
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"Amazing and Memorable Service!"

Ive been coming to Villa Del Palmar for years and I always receive wonderful service. Salomon and Carlos gave us some of the best service of our trip! They brought all of the best appetizers and provided feedback on the entrees. The dessert was the highlight of the night with table side bananas foster and strawberry flambé. They also brought out all of the desserts on the menu for our group to sample. Our hostess, Xeila, got in my family of 14 last minute when we didnt have reservations. We were very grateful for the all of these people who made this such a special night for me and my family. Thank you Salomon, Carlos, and Xeila!
Courtneyr U3818 Ty
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"WOW "

Best vacation we have ever had. The service was impeccable. The accommodations are excellent. The food is extremely well prepared and delicious. The activities were quite useful. The grounds are immaculate. The physical appearance of the resort is very good. The room had nothing wrong in our room. The Wi-Fi was very good the TV selections were better than a cruise. We have already started plans to come to Villa Del Palmer again. Thank you how much for the paradise Experian.
Longhorn N Savannah
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Great Place!"

Wonderful place! The staff was very friendly and hospitable! The rooms were clean our housekeeper Sanchez, Yaret was awesome. Our servers were fun and very accomonadating. Carlos from Davino Restaurant was great! Overall it was wonderful stay! Will definitely recommend Villa Del Palmar to anyone!
Mac0raz0nc
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Amazing"

We thoroughly enjoyed our stay at Villa del Palmar Cancun. Definitely great if you have kids as they have multiple pools and plenty to entertain themselves. They also have a kids club if you need a break. Drinks and food available poolside. 5 restaurants to choose from...we ate at thr steak house and Italian restaurants twice each and the Mexican restaurant once. I heard the Japanese was good so I'll definitely go next time, and yes there will a next time. Good variety at the morning buffet as well. Beautiful view from our room and the staff entertained poolside with volleyball, waterpolo and aqua arobics.
Gimelt2022
From Tripadvisor
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"A Wonderful Trip at the beautiful Villa del Palmar"

This was the perfect spot for our family to kick-off the summer. We decided to do a slight upgrade from our pre-pandemic Cancun vacation and it was worth-it! The food was great, significantly above average for an all-inclusive. The buffet for breakfast provides everything you could want, from Mexican Huevos rancheros, to pretty standard American fare... During our stay we had breakfast with Elias and Ana who remembered our drink orders, including our smoothies, and provided us with everything we needed. Lunch has some decent options to be consumed by the pool, or you can go to the Palapa in the middle of the resort for a little more upscale food options. But please make sure to book your dinners in the restaurants well in advance of your trip so you won't be disappointed by not being able to get in.All of the staff are friendly, speak excellent English and are accommodating. They do try to upsell additional services like the spa and excursions, but are not very pushy, they will also try to get you to sign up for a free breakfast during which they will try to sell you a timeshare ... In addition to the breakfast, this can provide you discounts on other activities, but may not be worth your time.I HIGHLY recommend bringing a bunch of singles so that you can appropriately show gratuity to the staff. It is not mandatory but throwing a dollar for each drink order and food order and perhaps a 3-5 when you sit down to eat somewhere.We brought our 7, 9 and 11 year old and did one dolphin excursion at dreams resort... It was priceless to see my kids with the Dolphins, but they tried to charge us nearly 400 for the photos they took of us. We said "no" and ended up getting the "special" price of 200... still steep but worth it for the memories, and they were very nice pictures.Aside from that we spent all 5.5 other days poolside, and playing games with THE BEST ENTERTAINMENT TEAM in Cancun. Jimena is a wonderful leader with a wry smile who will give you encouragement when you struggle, but not be afraid to harass you when you are slacking. Gabriel is a very kind and also talented volleyball and dance coach. (Na)Talia is an amazonian from Argentina who appears to have endless energy, and is super competitive (in a good way). Without these 3 our stay in Villa del Palmar would have been lacking, as they took us daily through stretching, aerobics, boot camp and volleyball and other activities.Suffice to say, when we return to Cancun, Villa del Palmar will be at the top of our list!
Kayne Ler
From Tripadvisor
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"Cancn Family Vacation"

Alan Flores, Obed, Roberto Ruiz are the best bartenders in the hotel lobby! They know all there drinks and are quick in giving you your drinks! Always there to make sure you never go empty with your drinks.
Jce Arellano22
From Tripadvisor
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"An amazing trip"

Our stay at Villa del Palmar was absolutely incredible. The resort is clean and safe, the rooms are beautiful and stocked with whatever you may need. There are amazing restaurants to eat at and the service is incredible. Id like to thank Victor, one of the poolside waiters for making our trip extra special. Every day, Victor was incredibly kind and accommodating to us. He constantly checked in on us, remembered our names and drinks. He made our trip better than we could have imagined. Along with Victor, Candelario, the bartender, made our trip special as well. He was always willing to create fun drinks and shots for us to drink. He also took the time to learn our names and greeted us every morning. This made us feel extra special. At breakfast every morning, Manuel H remembered our names and had coffee and juice ready for us. He went above and beyond each day and made our morning. Thanks to the staff here our stay at Villa Del Palmar was better than we could have imagined.
Missyfettig
From Tripadvisor
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"Romantic Dinner"

Gabriel provided amazing service. He was so kind and timed out the courses perfectly. Chef Benito prepared amazing food. General Manager Manuel provided a lovely experience. Thank you all for this experience!
Lindz886
From Tripadvisor
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"Alan Flores and Roberto Ruiz"

The absolute best bartenders at Villa Del Palmar Cancun! They are so fun and make the best drinks ever! Go see them in the lobby bar, you wont regret it! They made our trip so memorable!! You should also definitely ask for the donkey sperm shot, they make the best ones!
Charneyb0524
From Tripadvisor
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"Alan and Roberto"

Alan and Roberto are the best bartenders!! They made all kinds of special shots for my friends and I!! We come down to the bar just to say hi!! Great service and great people!! They made our trip so rememberable!! 10/10 recommend!!
Ryleah2022
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Alan Flores and Roberto Ruiz"

LITERALLY MY FAVORITE BARTENDERS!!! they are so kind and sweet. I traveled with three of my friends and they remember how we each liked are shot from the night before. We asked for fun new shots and they gave it to us. Im gonna miss them when the trip is over!! Best wishes for these guys!!
Caseyf731
From Tripadvisor
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"ALAN + ROBERTO"

ALAN AND ROBERTO ARE THE ABSOLUTE BEST!! they know so many fun shots which all taste DELICIOUS and they always keep the drinks and good times flowing!! They made our trip to Mexico a blast and we will definitely come back!! 11/10
Galaxy Bug18
From Tripadvisor
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"Davino is a MUST"

Antonio Mendoza Mesero at Davino gave myself and my friend the hands down BEST restaurant experience I have ever had. Every single aspect of the dinner was incredible.Antonio went above and beyond to make this a special experience.
Julia S
From Tripadvisor
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"VICTOR IS THE BEST"

LOVE Victor and the poolside service! You want shots? Hell bring them to you. Water? Already on it. Lunch and afternoon snack. Heck yeah! Beyond prompt and friendly and made our time in the sun AMAZINGING! 10/10 recommend staying here!
Lauren Marie313
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Victor is our favorite!"

Victor was such an amazing part of our trip! He was so helpful and friendly! This was some of the best service I have ever experienced and we will definitely be back because of him! 10/10 recommend! Give that man a raise!
E7098 V Umaryc
From Tripadvisor
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"Best Vacations Ever!!!"

Wow! What can we say but thank you to all of the staff at Villa de Palmar for the best vacation ever! Hands down the finest service we have ever experienced and the resort is absolutely breathtaking! Carlos took special care of us at the Elite Residence pool and Eduardo made sure we were never without a drink or food. Santiago, our concierge took care of every detail of our stay and everything was perfect! We also indulged in the Spa services and that experience was amazing! Alberto was my masseuse and Nelsy was my husbands masseuse and it was so relaxing! Highly recommend a spa day! The people are kind and genuine and always there to make you happy and take care of your every need! I came in February of 2022 on a girls trip and we were blown away! Carlos also took care of us, along with Raul who definitely had his hands full with us girls by the pool. And Santiago was our concierge and he too was busy with us girls! And we all had a spa day and Alberto was my masseuse then too. We will be coming back to this resort at least twice a year now! Thank you Villa del Palmar for 2 amazing vacations!! See you soon!
V5718 A Tginaa
From Tripadvisor
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"Amazing experience and cant wait to go back!"

It was amazing. We were there for 2 weeks for our honey moon. We stayed as non all inclusive guests as we had many adventures planned outside of the hotel. We were there for when a hurricane was expected to hit near by and the hotel made accommodations through room service extended hours and free channels while we were urged to stay in our rooms and gave frequent updates. The staff is very friendly and have great recommendations for food and drinks on site! Everything in the hotel was easy access and very clean!
Garciaaaa
From Tripadvisor
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"A+ Hospitality"

We enjoyed every single staff member we came in contact with at the resort. From the check in to the checkout. We ESPECIALLY want to thank Jose' Canche' for his care and exceptional service while we lounged on the beach or by the pool. He always had a smile and always remembered us. That means a lot and is fun as well.
Stacy G
From Tripadvisor
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"fabulous service!"

We stayed at Villa del Palma for a bachelorette party and had the best time! Rafael, our butler was great, the staff was so sweet, and the food was the best of any all inclusive Ive ever stayed at! I would absolutely come back!!Our suite was also INCREDIBLE!
Maskanasgraul
From Tripadvisor
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"Couldn't have asked for a better resort!"

This resort offered amazing ocean views, spectacular food, outstanding service, as well as clean/comfortable rooms. I highly recommend the all-inclusive option.It started with our travel agent, Antonio Franco Jimenez, he was patient, helpful, and answered all of my questions. As a single mom traveling with my 3 adult sons, I had lots of questions and he definitely put my mind at ease, everything was as he promised and we had a great time.Our room butler, Rafael Patino, was top notch. He was professional, courteous, and handled all of our requests with ease. He even arranged for a large bag of white rose petals so that we could hold a private memorial for my mom on the resort's dock.Carlos, at the infinity pool, was great. Make reservations with him for the following day if you would like to sit at any of the padded lounges or chairs in his area. I think this is only for members and ocean front rooms, but I am not sure.Our favorite bartenders were Adrian and Candelareo at the tiki swing bar. All you needed to do was give them a liquor, mixer, or fruit you wanted to try and they made that into a yummy beverage!The 2-bedroom oceanfront room was beyond our dreams. The beds and pillows were so nice, we slept great every night. The hammock and hot tub on our private deck were very luxurious. The in-room laundry was great too, but remember to take a view TidePods in your luggage.The on-site restaurants; La Casona Steakhouse, Davino Italian, Zama Mexican, and Hiroshi Sushi were all delicious. I would recommend making your reservations before you leave for the resort, in case the time you want is not available when you arrive. The resort has an agreement with their sister resort next door, Garza Blanca, so included in our AI, we also ate at the Bocados Steakhouse and Blanca Blue Mexican restaurants next door. We had breakfast daily at Caprichos buffet and it had everything you would ever want for breakfast.My kids took advantage of the floating feature anchored yards from the beach, the kayaking, the paddleboarding, and many pool deck games throughout the week.When we went, a COVID test was not required to vacation in Mexico, but a negative test was required to return. They offer these at the resort for a mere $25 and the process was quick and easy.We would love to return!
Jnz Boyz
From Tripadvisor
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"Great service at HIROSHI!"

A quick shout out to both Fernando & Thomas at HIROSHI. Extremely efficient service. Very knowledgeable about the menu and very friendly. They took extra time and attention with all 3 of our kids and went out of their way to ensure food allergies were accommodated. They made our night! Thanks so much. Keep up the outstanding work!!!
Brianb V5375 Sq
From Tripadvisor
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"Outstanding Service - 4.5 stars"

GOODWe stayed for 4 days and 3 nights. We so appreciated being handed a cool scented towel on arrival. A lovely personal and very welcoming touch. Although our preferred room was not available on check in, we were happy with where we were moved to. The rooms are very spacious and comfortable. The two butlers on our floor, Josue and Ulises made us feel very welcome and taken care of. We ate mostly at Blanca Blue because their food, and especially their staff were just consistently the best. Victor, Alejandra, Deviyson and Noel went out of their way to provide warm, welcoming and excellent service. In Boca, it was Ernesto and Diana.The senior barman (sorry I forget his name - he is the only one wearing a black shirt), was fantastic. Really great, friendly service and mixes absolutely perfect cocktails. He was also very courteous and professional in how he dealt with some guests who were a bit unruly. He is emblematic of how good the staff are here.Our spa day was just incredible. We were booked for hydrotherapy, couples soul connection experience and pedicures. The hydrotherapy ladies were fantastic, as were Meyira and Victoria for massage. Meyira and Karen provided excellent pedicures. We were incredibly relaxed after!We had a late evening flight when we left, so we appreciated our check out being extended an hour and then we were allowed to just chill on property until our shuttle came to collect us. It was a really good ending to an idyllic stay.Two bell men I remember are Miguel and Ernesto - excellent service, although the bellmen are the first thing you encounter and the last. They make for a very good, lasting impression. Staff are what make this place amazing. They are all so friendly, polite and go out of their way to help you.We wanted a more tranquil sort of vacation, so were VERY happy with our choice of a property that is far away from the bustle of the Zona Hotelera.Roberto the pre-arrival concierge was so good in helping set up bookings for dinner, the spa, and airport shuttle. We arranged our pre-flight covid tests which are done on the 3rd floor on check in. NOT SO GOODThe only thing we found unpleasant, was the very heavy-handed sales pitch for the residences. Because we were not aware that we would be marketed to on arrival and asked to attend a presentation, we felt this is disingenuous approach that unnecessarily puts the hotel in a bad light. Be upfront with guests about this. Give guests the option before they arrive so that they can make a choice. Some folks I have no doubt, would want this. And some folks - like us - are just there for a hotel stay. And if we say no thank you, please respect our wishes when we say no.My husband said we would give 6 stars if not for this hassle.
Em Jay Bv
From Tripadvisor
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"Our 7-day Trip to Garza Blanca, Cancun"

Thank you for a wonderful experience, GB Cancun! Our service was great, the food was amazing, and accommodations were spectacular! Special thank you to Alexander, Arcos, and Fernando for providing excellent service throughout our 7-day vacation! We did so many fun activities during our stay, which were scheduled with Ana Cecilia, the travel agent in the lobby. We recommend Coco Bongo and the Tulum/ATV Tour!
Hs Curry09
From Tripadvisor
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"7-day Cancun Family Adventure"

We took our family for seven days and we all had a blast! Excellent service, the food was great, and the rooms were very nice. We had two one-bedroom suites for our family of 7. The hotel staff was very accommodating. We scheduled activities with the travel agency by the entrance of the hotel. All was well and no complaints!
Hs Curry09
From Tripadvisor
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"Family vacation in Garza Blanca"

Our family was at vacation at Garza Blanca and ate sushi Hiroshi . Cliff was our server and was truly top notch. He attended to our every need. I would recommend the restaurant and when you arrive ask for Cliff.
L1803 G Zjt
From Tripadvisor
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"Great vacation at Villa Del Palmar Cancun"

Our first time in Cancun and because we booked this vacation only two weeks from travelling, we had to book two locations to cover the whole week. We were at VIlla Del Palmar for four nights. Our room, the view, the hammock on the balcony were all incredible! The grounds are meticulously kept. The all inclusive meals are typical. Some are exceptional, some are just good. We didn't have a bad meal. Hiroshi had excellent sushi, but the service was fantastic. Martin was a terrific server. He was funny, entertaining, spot on with his suggestions and provided great attention to detail. Sergio at the Italian Restaurant went above and beyond. My wife and daughter had a terrific experience at the spa. From groundskeeper to bartender to housekeeping, to server, we never ran into an employee that wasn't polite, respectful, or didn't acknowledge us.
Mark N
From Tripadvisor
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"My daughter quinceaera birthday"

Was my daughter quinceaeras and Gustavo did super special for us. Food, service and the waitress were super special on our vacation and my daughter birthday trip . The restaurant was Hitoshi, all menu is delicious. Attention was perfect.
Fjcarmona78
From Tripadvisor
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"Great resort!"

Had a great time! The food was amazing. A few areas to improve on, but the plusses outweigh the other. I am a spoiled traveler who expects excellent food and service. We did not do all inclusive and paid for all food/drinks. Where they excel: Service: Exceptional. Our favorite was Miguel at the bar near the beach side of the pool. He SPOILED us rotten! Set up a comfy spot overlooking the ocean and always remembered us and our drinks of choice. Everyone we encountered was simply awesome.Food: Sushi was superior! Highly recommend. Italian was also very good. Even the snack bar at the pool was good! We did get a breakfast and a lunch at the deli (starbucks) and those were also very very good. We heard the steak house wasnt good so we avoided it. We made all reservations before we arrived and no issues. Buffet breakfast was just ok. Room: We had a one bedroom suite and it was clean, roomy and had a huge patio. We had daily housekeeping. The pull out bed in the living area is not a couch but a murphy bed. We found this as a plus. It was the firmer of the 2 mattresses. Only complaint is there were no napkins or paper towels, odd for a room with a full kitchen. Spa: Simply amazing. Overpriced but we were ok with spending a bit on a rainy day on vacation for massages. Staff was superb.Things that could be better:Adult/bar space: There are very very few pull up a stool bar spaces anywhere on the property. The swing bar on the beach (maybe 10 seats), the one by the steak house (maybe 10 seats) and the lobby bar (not a lobby bar at all and only 2-4 low tables with 2 chairs each). 2 of these are outside so when it rains, no place to go grab a cocktail. They really need a sports bar and to put stools around the other bars on the property for visiting with other guests.Check in/out: Check In Took too long. Forced us to see the concierge to get resort map and their purpose was to book us on a tour of the resort next door (time share?). Stop wasting my time.Check out was brutal. 3 billing runs to get our resort credits correct and honestly, I still think we missed some. They need to simplify the system for resort credits. Overall all we had a great time!
Suzanne S
From Tripadvisor
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"Awesome time with my wife"

Fantastic service and friendly with customers and never tired working people. Theyre nice and ready to serve and help. The room was super nice and clean, the bed, the balcony were fantastic. The shower was exited to shower in, the bathroom was with new technologies
Bocicot
From Tripadvisor
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"Sanchez"

Eric was such a great waiter, very attentive, and such a great soul. I would recommend him to any family or couple that wants to stay at this resort, Thank you so much Eric! You did a great job serving me and my boyfriend emilio
Jennya C5696 Rp
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Sanchez"

Eric was such a great waiter best at the resort he always gave great energy and encouraged us to come back and enjoy ourselves couldnt ask for anything more highly recommend his services at the snack bar and Villa Palmar
Emilios26696
From Tripadvisor
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"Carlos Elite Concierge"

Carlos was absolutely amazing! He took great care of us and made sure we had everything we needed and wanted. He was always pleasant and has a great smile. He even brought champagne to celebrate our friends birthday. Great girls trip/birthday weekend!
Crystal H
From Tripadvisor
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"Cena Hiroshi Hotel Garza Blanca Cancun"

The best service in the Hotel Garza Blanca, Cliff, the server, was amazing, very kind and has a very good knowledge about the asiatic food. We spend a great time with family and restaurant staff. Congratulations
Beatrizg R6895 Wu
From Tripadvisor
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"Hiroshima restaurant: espectacular experience"

The experience at Hiroshi restaurant is fantastic. The food is extraordinary and the server Cliff is the best. I highly recommend it. We have the best dinner ever. If you go to Cancun dont fail to visit them
Cubacolom
From Tripadvisor
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"Incredible Vacation at Villa Del Palmar Cancun"

Our incredible week of relaxation and fun is coming to an end. There are so many outstanding people at this resort. We wont vacation anywhere else. You are always greeted with a smiling and friendly face. A few people that we would like to mention are the following: Elias Perez and Ana at Caprichos Restaurant - Thank you for such a fun experience while dining at your restaurant. Moises, the boss man, he is the hardest worker and always goes the extra mile. The Entertainment Team especially, Adrian, made water aerobics fun! Lastly, go see Adrian at the Tiki Bar on the beach. Hes the best! Thank you all for an outstanding vacation.
Stephaniec W4264 Ko
From Tripadvisor
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"Fabulous family vacation"

The food and the staff were incredible. Louise at Blanca blue made our last night total perfection. Carlos, Andre, Pedro and Candelaria keeping all of our glasses full with top shelf beverages. Benito at the poolside restaurant was the first staff we met and he was so welcoming upon arrival even though they were closing in the next 20 mins we were served with a smile and no worries. We splurged on a huge room and appreciated all the special touches that gave us (our butler Raifiel was the best!. Pools weren't cold, always open, lots of hot tubs! The most beautiful beach and water just a quick ferry ride away (within walking distance) so easy and fun. We will def be back!
Ashoooleee
From Tripadvisor
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"Hiroshi Heaven!!"

This place is AMAZING!! Food, service, presentation, this restaurant does not disappoint! The entire menu is first class luxury! I recommend eating at Hiroshi if you get the chance when Im Cancun!
759roccod
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Caprichos Restaurant and Lobby Front Desk"

We had the all inclusive and ate breakfast every morning at Caprichos always being served by Elias Perez (honey sugar sugar) and Anna (not sure of last name) it was a song that they would sing a few notes after a conversation on honey for our meal. They made us feel welcomed and happy always saying positive things about us and encouraging us to enjoy every minute of everyday. If you stay at Villa Del Palmar I recommend enjoying Caprichos and the great staff of very welcoming staff. Hasta La Huego Amigos Gracias Por Todo!
Edb W6493 Tn
From Tripadvisor
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"2 weeks of luxury!"

Stayed for 2 weeks on our 2nd stay here. We stayed in February and could not wait to go back. Lucky to find a flight that got us into Cancun at 11:30 am. 10 minutes after getting off the plane we were outside looking for our transportation. Great to arrive on Tuesday! Arrived at GB and were met at the door and taken to the Elite check in. Our concierge, Valeria, met us there and we got checked in. Room was not quite ready so we went out to the pool area and had lunch. Room was ready very shortly. Beautiful room, 1 bedroom on the 7th floor. Davinos for supper, fabulous as usual. We ate there 3 times. I had made reservations on line for the first 7 days. After a great nights sleep we went to breakfast at Blanca Blu and had the buffet. Not a very big buffet but lots of good choices. Spent every day at the large infinity pool. Antonio and Marten were our pool concierge the first week. Excellent service. Ricardo was our concierge with Marten filling in on his day off. All 3 are wonderful but Ricardo is such a nice young man. made sure we had a cabana on the days that looked like rain or too windy for umbrellas. Cesar was our waiter the first week, we never wanted for anything. Had a variety of waiters the second week. Ate at Bocados Steak twice. Jimmy was our waiter both times, excellent service. Javier made my Caesar salad table side. Had to have it both visits it was so good. All the food was wonderful. Ate at Hiroshi with Gustavo as our waiter. He did a very nice job explaining the menu, made suggestions on what we might like, and answered our questions. We did go to Hiroshi at Villa Del Palmar as we like it also. Carlos was our waiter and brought us a special dessert for our last day. I cannot say enough about the housekeeping service. We came back to our room after breakfast and they had just started cleaning our room. We told them to go ahead and we sat on the balcony. I think they cleaned every inch of that room. WOW. The rooftop pool, bar area is amazing with stunning views. Benjamin was our waiter, great service. Candido and Diana were our butlers. Candido was usually there in the day time and came to the pool to check on us. Diana called every night. Our phones do not work in Mexico so this is how they checked on us. Nice to have a butler to help with COVID tests and transportation. Last I will comment about the poolside and restaurant musicians, such a nice touch, all are so talented. Sorry for such a long review but I could go on and on about the service. Hotel is beautiful but without the amazing people who work here it would be just a beautiful hotel.
Nurseteresa
From Tripadvisor
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"Antonio pool conciergeAbraham pool waiterRicardo pool concierge"

Very good service from Antonio all week gracias !!!Ricardo was also very nice Both of them have helped us with chairs and towells. Ricardo has discovered Celine Dion !!!Special thanks to Abraham also who was our waiter all week, very nice service with some french words also !!Thank you all !!
Maria20222
From Tripadvisor
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"Best Family Vacation for 20 of us!"

Our family of 20 (ranging from young children, teenagers, adults and grandparents) recently stayed at Garza Blanca Resort & Spa Cancun and had the best family vacation! Here are some highlights:1. The resort itself is gorgeous and 5 star on every level. 2. The service of all of the staff at every part of the resort is far and away above any in any part of the world we have stayed at. The staff go above and beyond to care for all of your needs. 3. Our pre-arrival concierge Erikka worked tirelessly to get all of our arrangements made, including dinner reservations every night. She even was able to make a couple changes that we needed. She helped us with an easy check in process, and checked in on us during our stay to make sure everything was going well. Top notch!4. Our butler Isaias was beyond helpful. He was always ready to take care of any issue we needed help with, checked to make sure all of our dinner reservations were made, helped to switched things up when we needed them. And when one of our granddaughters got hurt, he was at her side as soon as he heard to make sure she was taken care of and got all the medical attention she needed. He was phenomenal all throughout our stay in so many ways. Truly the best service we have ever experienced anywhere.5. The pool concierge were always ready to help us out and make sure we had lounge chairs together (there were 20 of us I remind you). Edson not only took great care of us on our first day, but saved chairs for us the next day with some of our personal items we were able to leave with him. The next day he was working the rooftop pool, but would come down on his breaks to check on us to make sure all of our needs were met. Then when he wasn't working, Eduardo Cortes and some of his other associates went above and beyond to take care of us all. Eduardo even provided some of his favorite salsas for us to sample, giving the chef his own family's recipes to make for us. SO good!6. The food..... The food was fantastic at every restaurant we ate at... from the snack bar, to the dinners, and even the breakfast buffet and ordering off the breakfast menus. All of the dinner restaurants rival some of the best restaurants in the world. The Hiroshi Japanese restaurant was to die for! Bocados steak was amazing, and Blanca Blue has creative authentic Mexican food, and we also ate at Davino's Italian restaurant at the sister resort, which was spectacular. Ask for the Mayan Coffee at Davino's, it will be a treat to watch the preparation, and a delight to enjoy as a dessert. 7. The only negatives were we tried to get drinks at the swim up bar and waited for over 15 minutes and no server ever came to take our drink order. They were on the other side of the bar, we could see them, but they never came so we left without getting the opportunity to enjoy a drink at the swim up bar. And we tried to order some Ceviche from the food truck and they would not give us an order to take with us to our chairs. They said we had to eat it right there, so we didn't get anything from the food truck, sadly. And we were charged for things without being told there would be a fee for them so had to get things taken off our bill when we checked out. Make sure to look over your bill before you check out. We had 3 rooms and this was an issue in 2 of the 3 rooms we had. 8. Overall, the best place we have ever stayed, and we have stayed at dozens of places all over the world. Mexico is our favorite place to go anywhere in the world for a number of reasons, especially the culture and the friendliest people we have ever had. These people are truly some of the hardest working and kindest people we have ever met. We have been to Mexico 10 times, and love Garza Blanca. We will be back again!
455debbier
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Hiroshi"

This place was phenomenal. Amazing service. Came on our last day of our vacation and regret not coming sooner. Definitely recommend for those who love a good Sushi night. Beautiful sighting and great people!
Manny F1355
From Tripadvisor

Beautiful resort with just about anything you could ask for, if you are looking for a relaxing and upscale getaway. The restaurants are terrific and the newer ones in Hotel Mousai (its sister hotel on the same grounds) can truly be considered fine dining. The rooms are amazing and spacious and the included activities are better than many of the paid excursions that I've done in the past. Really enjoyed our stay and will return again.
Stan K
From Google
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Romantic Dinner on the beach. Best Anniversary celebration!"

We made a reservation for the romantic dinner, and it was absolutely a wonderful experience. Guillermo, our server, made it unique; his attention to detail is impressive. We had a wonderful 10th-anniversary celebration dinner. Thank you!!
Gladys C
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Hiroshi Gaza Blanca"

We had an amazing dinner. We asked Gustavo our waiter to manage our all inclusive diner. He and the chef did an amazing selection on just a few questions. Obed assisted Gustavo with a professional 5 star service. We spoke to Carla, the restaurant manger and complimented her on the amazing staff and how she has trained them to be the best in the business. They live up the Garza Blanca reputation. Humberto Villagomez
Hvillagomez
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Hiroshi Garza Blanca Nuevo cancun"

The Villagomez family are grande fans of Garza Blanca. The staff and the presentation of the hotel, rooms and options truly put my family in vacation heaven. Excellent food, service and menu suggestions. Gustavo, Obed and Karla were magical. Muchas Gracias
Leezav2022
From Tripadvisor
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"Adrian and Candelario at the Tiki bar! They really made my trip"

They were the most phenomenal bartenders. I stayed at this resort for 7 days and on day 2 they were greeting me when I walked up every morning. They also make special drinks you can only get from them
Austinj871
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Adrian is awesome!"

Adrian is amazing!! Best bartender at Villa Del Palmar! He knew the names of everyone in my family after the first day, so kind and makes a damn good drink! We all loved his service & friendliness. We would always come back just for Adrian, hes the best!
Christie O
From Tripadvisor
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"Loved it!"

My husband and I stayed here for a 4 night trip and were blown away by the the beautiful property and friendly staff! Shoutout to Hugo at the Italian restaurant and Jose at Zama for going above and beyond to serve us! Our room was spacious and the drinks were delicious. We cant wait to go back!
Samantha V1992
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Villa del Palmar Tiki Bar - Adrian and Candelario"

The bartenders at the tiki bar, Adrian and Candelario, were top notch! So much fun!!! They had wonderful drink ideas and i dont know how they kept up but they were on top of things all day long. Ill miss Cancun and will definitely miss Adrian and Candelario!!!
747deidrag
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Best server ever"

Helped my family and me and enjoyed his service very much. Never kept us waiting. Always knew what we wanted before we asked. Kids were very happy with the drinks they got. Best experience ever. Hoping to get him every time.
Joezachs
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Bar service"

Giovani, Diego, and Diana showed me a great time. Couldnt have asked for better service! Thank you for you hospitality. They we super nice and treated everyone in my party so well. All drinks were super fast and definitely up to standard. I recommend them anytime Im in Cancun. Great team here!!!
Arlen W
From Tripadvisor
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"Amazing Trip"

We had a great time the service was phenomenal. William Baaz the pool waiter made this trip Excellent from start to finish the service he provided was beyond wonderful. This was a great experience for our first time in Cancun we will come back again to Villa Del Palmar
Yvonne G
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Tiki Bar"

Adrian and Candelario are the best bartenders I've encountered in all of my travels! Very personable, fun and make DELICIOUS drinks! I have enjoyed our time getting to know them both and relaxing in this beautiful place! Cheers!
Z7284 R Pmorganh
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Best service!"

Second year coming here and the service was even better than the last time. Big shout out to Adrian from the Tiki Bar, the entertainment team (Adrian, Jimenia, and Natalie), and Carlos from the night bar! Friendly staff and they remembered us from last year! Will definitely be returning!
Josier594
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Great vacation"

Villa group is awesome. It was our first time at Villa del palmar Cancun and they did not disappoint. The room was great, 2 bedroom ocean view with a jacuzzi on the deck. Beautiful view! The staff and service was awesome! Especially Moses, Marcos, bengemin, Jesus took great care of us at the pool. Love a vacation where the staff spoil you. The activities people were so much fun. We had a blast and will definitely be back!
Nancy M
From Tripadvisor
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"They treat you like royalty!"

The Villa Del Palmar Cancun was a dream come true! The staff is extremely nice and generous. They make you feel like royalty! The resort is beautiful and private. The rooms are extremely nice and the balcony adds the perfect touch to relax. For kids there are a ton of activities they can participate in. The only complaint is the seaweed that washes up on the shore during April (but that can't be controlled). They work hard trying to clear it off as best as they can. The weather was perfect and it wasn't too hot so it's a good trade. We can't wait until we can go back!
I8943 J Oloris
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Outstanding stay"

The best cocktails ever can be found at the beach bar with the swings made by Adrien. He makes the greatest and most delicious cocktails within a short time! I would absolutly recommend go a grad a drink there!
O8753 Y Plindab
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"15 year anniversary at Cancun VDP"

Had the most amazing experience at Cancun Villa Del Palmar for our 15 year anniversary. Hands down the best service we've ever had at a resort or hotel, we felt like family. Angel and Marcos at the poolside snackbar were amazing, couldn't ask for better service, so attentive to our needs, especially when I sprained my ankle, brought ice and wraps for my injury to us daily and best drinks. Angel had best drink and food recommendations and kept us feeling soo pampered, he even gave us a departing souvenirs as a gift, so sweet, te amo, wanted to cry, he was the best! Adrian and Candalario at the beach tiki bar were fantastic, great service, soo much fun, delicious drinks and always so personable, it was party time there, kept checking on us and made sure we were taken care of, thank you! Such attentive employees everywhere, Pedro at front desk, all the concierge services, xiochitl, Adrian and Angeles at Spa were all top notch, so relaxing and hospitable. All the restaurants had such great servers and food, sorry couldn't put down everyone's names but we appreciate everything from everyone, thank you jose at hiroshi for the Tortuga ring you made me at dinner. Muchas gracias to you all and we will see you Soon, Jamie and Mateo
S5601 B Zjamieh
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Villa Del Palmar is AMAZING!"

Everything we wanted and needed! The location was beautiful and the staff was just out of this world. We weren't looking to party just relax and not worry about anything and, this was exactly the place to do so! We started our trip with a private shuttle (we paid $25 a person per ride...so between my BF and I we paid $100 USD total to get taken to and picked up from the resort) Inside the Lobby we are greeted by Daniel and he was just the sweetest! Nancy over at the concierge desk was so helpful with all of the questions we had. They do try and get you to go to a breakfast for their newer resort but we stayed for such a short amount of time it wasn't worth it for us. They give out some pretty great discounts if you plan on staying a little longer! The resort was clean, calm, and beautiful. We ate at Zama a lot! The food is to die for, not just from Zama but the whole resort. Never had a crappy meal. The spa was very fun to enter. Tons of services and not terribly priced. My boyfriend and I ended up getting the couples treatment that included: a scrub, a wrap, and a massage. Lulu was my masseuse and her hands worked MAGIC on my back. Incredible service!!! Angel was working pool side and he was the greatest! Extremely professional, attentive, on top of his game. I'm not a big drinker and Angel made sure I had drinks that I enjoyed. Adrian at the tiki bar was also extremely attentive and made the best Pia Coladas. I cannot say enough good things about the resort and the staff. Check out Isla Mujeres! 10/10 would recommend.
Anac Z5219 Wi
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Adrian the Great"

Go see Adrian at the beachside Swing bar and order an "Oh My God". You wont regret it. Unless you drink too many. The whole resort is amazing. The service is amazing. The view is great, the people are fun to be around.
Kellysgirl4 Ever
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Vacation"

Daniel Figueroa was very friendly and professional! Informative and polite. Estaba dispuesto en ayudarnos enntodo y respodia a cualquier duda o pregunta Que teniamos. Thank you for serving us. We will come back
Enom598
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Vila Del Palmar - Dinner at Davino"

Dinner at Davino was absolutely exceptional. Hugo C. was one of the most incredible waiters Ive ever had!! He offered his suggestions and seriously was one of the most friendly and polite Ive encountered. Dinner was delicious, everything tasted wonderful. Everything was absolutely superb. 5 stars most definitely!
Gabir655
From Tripadvisor
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"Beautiful"

Such great staff and very clean resort, beautiful views. Bartenders know how to make a ton of drinks and a lot of options to do for entertainment in the area. White, soft sand, they clean the seaweed daily.
Msmelol
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Romantic dinner on the beach"

This was a magical experience under a full moon in Cancun right on the beach. Our bill after Gabriel was amazing and attentive. He provided a wonderful and delicious meal that we could not get enough of! Truly a great opportunity for a special occasion!
Jen Mdl Davis
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"The best bartenders at the Tiki Bar"

Adrian Pat & Candelano Baton is the best bartender ever thank you so much ! They made my entire trip memorizable ! Great service friendly and my drinks were strong! I will always come back to you ! Please tip my friends :) & they have sexy drinks and tropical
Zacarad
From Tripadvisor
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"Great Hotel ! We would love to stay here again !"

Stayed for 4 nights , great hotel and great location. Free breakfast every morning thank you very much to Cesar and Ignacio for your excellent service !!!! Definitely recommend this hotel to everyone! Thank you!
Lozano Mark
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Breakfast buffet daily Amazing Caesar Manuel Maria Velazquez rocks"

the staff and the service for the breakfast buffet is amazing. They are top notch from the host staff to the omelet making station people and to the wait staff. They make you feel at home every time!!
172yvettef
From Tripadvisor

This was an amazing place for vacation. The water is clear blue, the resort is located with mountains behind you and the ocean in front.We stayed in an ocean view suite that had a beautiful view of the sun setting over the ocean.We had the all inclusive package which was definitely worth it. The steak house was amazing but you have to make reservations.The staff was friendly and attentive. My only complaint is that the beach is not closed, so there were 3rd party vendors trying to sell you stuff.
Tyler Thornburg
From Google
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Hugo at Davino"

Great menu recommendations, excellent service, fantastic ambiance - and a great photoshoot at our Mothers Day dinner at Davinos. Thank you Hugo Velazquez for your service, your charm, your warmth and hospitality. 5 Diamond Service!!!
Kenneths A3919 Np
From Tripadvisor
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"Awesome dinner with Ricardo !!"

We had an awesome dinner at Hitoshi with Ricardo ! He was so awesome and attentive !! We really enjoyed our dinner. We had Ricardo for 2 nights and he was amazing !! We hope to come back and visit Hiroshi soon !!
R674 J Adeborahb
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Incredible Experience"

We had an amazing time at Garza Blanca, Cancun. We were there for a full week and every day was perfection. Antonio Leon the pool concierge was the highlight of our days spent by the pool. Our pool servers Oscar, Gabriela and Jesus took such good care of us as well. Damian Silva our floor butler made sure we had what we needed in our room. Ricardo at Hiroshi waited on us twice and made sure we had top notch service - and made excellent food recommendations. Ernesto at Bocados was a fantastic server and we had a spectacular dessert presentation by the chef! Nick Hunter is our new best friend/salesman. We did go over our 90 minute presentation but it was time well spent.
708adrienner
From Tripadvisor
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"Best Sushi in Mexico"

My boyfriend and I had a delicious sushi dinner, but the highlight of this visit was our impeccable service led by server Gustavo. He even brought us a special dessert! This dinner was an excellent way to top off our Cancun trip!
645lynl
From Tripadvisor
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"Amazing service! "

The food and service was phenomenal and was a great end to our romantic getaway! Gustavo's service was astounding and was by far the most friendly and punctual! I will definitely be returning to visit on our next return to Cancun and the Garza Blanca resort
Douglas A
From Tripadvisor
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"Excellent service"

Excellent bartender service from Lorenza and Edi. Very friendly, professional, and nice. Me and my husband had a wonderful night. The hotel was new but we had a great service from these guys. Very nice hotel, our butler Leon give us an excellent service too. 5 star hotel service wise and food. Very well trained employees and professional.
595hamidam
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Amazing experience and top-notch service."

Ricardo was our server at Hiroshi in Garza Blanca, Cancun, Mx. The service we received was A+. Spectacular wine recommendation, great food, and he was even able to accommodate the request we had for a double dark chocolate dessert. Highly recommend this restaurant and server!
Chad E
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Garza Blanca - Alejandro is the best employee!"

Visited Garza Blanca in April 2022. Alejandro was so much fun planning activities and keeping us entertained during the day in the main pool. Thank you Alejandro for making our family vacay a fun one.
325kylap
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Best customer service!"

We loved our stay and Antonio from Pool Concierge was amazing! As soon as we arrived at the pool in the morning he greeted us and said that he was expecting us, which we thought was very clever. He is an asset to your resort and we hope to see him on our next visit.
Rudder4th
From Tripadvisor
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"Garza Blanca Hiroshi delivered more than expected!"

We were given more than 5/5 service by Porfiro and Andrea! Andrea, our hostess, made me feel so welcome when we arrived and set me at ease with my questions. Porfirio, our master server, gave us A+ advice and attentive care while we ate.The food was especially fresh and flavorful. We will be back for sure!!! Bravo, Hiroshi at Garza Blanca!
Jphoughton1
From Tripadvisor
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"Blanca Blue is AMAZING"

This is the restaurant to not miss while vacationing at Garza Blanca. Our waiter, Luis was so exceptional we had to return a second night. His skill at choosing menu options is only surpassed by his genuine kindness. He is a star and along with chef Hedgar, disappointment is not possible. We look forward to our next visit and dining at Blanca Blue.
Maps549381
From Tripadvisor
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"What an Amazing Vacation! Gorgeous Property & Amazing Customer Service"

This hotel is all about the customer experience! We originally booked at Vila Del Palmar, Cancun, which is a sister property of Garza Blanca. We love VDP, but we had the opportunity to upgrade to Garza Blanca which was quite an experience! We loved being located outside the hotel zone where it is a quieter and not so hectic, but still close enough for tours and a day trip to Isla Mujeres. First of all, our 1 BR/2BA Suite came with a butler, named Gabriel, who was amazing! He was the most caring, attentive and friendly person who couldn't do enough for us! Never et him go!!! He booked our reservations, tours, transportations and helped us to celebrate with rose petals, a warm bath and champagne and a special dessert, right in our room! This experience in and of itself, would have brought us back, but there was more! The ambience and caliber of this elegantly modern hotel, with its gorgeous pools, and a roof top infinity pool and amazing bar and restaurants was a true luxury vacation. The restaurants are amazing with deliciously fresh food and impeccable service, and a lovely selection of wines and cocktails. What makes this property do special is he service of their employees who always make you feel welcome and will go out of their way to assist. The sorgassum (seaweed) that is in Cancun is cleaned each morning by their crew on the beach, and their are kayaks and paddleboards available for free use. My husband had two massages at the beautiful spa and said they were the best he ever had! The tour company located on the property next to the store was amazing at helping us to book a tour to Chichen Itza as well as a Sunset Cruise, Our tour guide, Ricardo, was so knowledgeable and truly is an advocate for the mayan culture and people. Special thanks to our Butler, Gabriel, again, as well as our waiter, Martin at Hiroshi at Villa Del Palmar, who was the most kind and entertaining waiter ever!!! Thanks also to Kylie at the pool bar, Valentina, Bellman Derek and Leo, Alicia and Yareni at reception, shuttle driver Antonio, and our housekeeper, Magali, who lovingly cleaned up our many rose petals! Thanks also our concierge, Nancy, at Villa del Palmar who insured our welcome credits were transferred to Garza Blanca.
Dawnk906
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Girls Trip!"

Isreal is THE BEST server! He was so attentive and we had the absolute best time with him poolside during our girls trip vacation on Cancun. Request him whenever you go, you will not regret it! Thank you, Isreal!!
Simone Arianne
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Blanco Blue"

Ask for Raul! We miss him already. He was so warm and caring. He made our stay extra special. Outstanding service and hospitality. Delicious breakfast buffet with outstanding views. All the staff are extremely friendly and welcoming.
Mollsofamerica16
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Best Family trip"

First of all id like to thank all the staff who were so amazing during our stay. A big thank you to Arturo who took an amazing care of us and made sure our daughter had the most amazing birthday day on Saturday. And who went above and beyond to make sure we had everything we needed daily. The food is amazing no matter which restaurant, their food is unbeatable. So fresh and tasty. Thank you Karla for making sure we had a table at Hiroshi last night for our last dinner. And shoutout to our waiter Eduardo (I believe his name was) for being so amazing and thank you for making us laugh last night. Hiroshi is definitely our favorite restaurant. The resort is one of the cleanest weve been in. This is our second time at Garza and we always leave feeling well rested and grateful for all the staff for their hard work on keeping their guest happy. See you next year Garza
Frenchiedi
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Hiroshi is Amazing"

Ricardo at Hiroshi took care of us, he was 5 stars with the recommendations and service. Also the other service team members were top notch. Because Ricardo heard it was our last night here he brought out this awesome coconut cake that says have a nice trip - really cant get any better than that food was excellent service beyond excellent, highly recommend.
983patv
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Perfect meal, perfect service"

Enrique is a wonderful server, very attentive and friendly and he provided delicious recommendations from the menu. Everything was to perfection and the ambience at Blanca Blue is serene and relaxing. Great meal and great experience. Will definitely return!
Sarah M
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"30th Birthday Vacation"

This resort exceeded every expectation, but the highlight was definitely the impeccable service afforded throughout our stay. I would definitely recommend the adult only rooftop pool area and must note that Irvin made our experience just that much better!! He was wonderful! The food is amazing, which isnt always the case at an all inclusive resort. Will definitely be back!!
Staceyy123
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Above our Very High Expectations"

My husband is a wine professional and I am a chef. We almost always take city vacations, but do to the pandemic, decided on an all inclusive. We were concerned that we would have average at best food, drinks and service. I am so happy to say that we were blown away.As we were checking in a huge fresh tuna was being broken down at Hiroshi. Isais, our butler was able to get us seats for that night, even at the sushi bar as we requested. Dinner was excellent and we loved how much care was going into each dish. Even if you are full, get the miso creme brulee.At the rooftop bar, we felt totally pampered. Giovany was a rockstar and the cocktails were superb. Little touches like bringing fresh fruit when it got hot were very appreciated.The Traditional menus at Blanca Blue were delicious - we loved the squash blossom taco and the duck mole.Food truck was super fun for lunches and people watching.Our ocean view suite was spacious and housekeeping was wonderful. We were so touched at decorating the room and a cute cake for our anniversary.We felt that the entire staff went out of their way to make guests feel comfortable and welcome.
Emilykutchinsa
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"AMAZING SERVICE"

Alan and Roberto are the BEST bartenders!! Honestly, there isnt one bad server or bartender in the resort! The service is amazing! The drinks are so good! 100% recommend this resort! this was the best vacation ever! (green shot- scooby doo, blue/red- superman)
Madelineb838
From Tripadvisor
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"Spring break"

Very clean and well maintained. First 2days were very windy so good days to explore, take ferry out to Isla Mujeres, lots to see out there. The island has a road thats scenic and a golf cart can be rented to explore. We went at 7 am, ferry leaves mainland at 7 and 10 am, we took the early ferry and had breakfast on the island. Not crowded and good food. The larger crowds seemed to be right behind us after everything we did since most of them came over on the 10am ferry.The resort was right next to the ferry, we walked to it on the beach.Pool was nice, staff was extremely courteous, always friendly and helpful. Beach had powder like sand, very smooth to walk in. There are snorkels you can use, a big inflated water toy to play on, chairs by the beach. Pool area was well staffed, lots of chairs, still required to save a spot or there wont be one if you show up after 10. Its a huge hotel and not enough chairs for every guest. Activities and exercise daily, I got out of my chair and was glad I did. We played waterpolo after the workout and that was Fun!New hotel that just opened next door. It was also very nice and looked modern, not tropical. Kind of fancier and not what I wanted. Some guests were asked if they wanted to upgrade to that hotel that I talked to. It didnt have many people there and I would have missed the pool activities if Inhad stayed there.Restaurants were always good. Im easy to please and the buffet had plenty to choose from. If you go during peak spring break, like anytime in March, get there early to avoid waiting. We were there last two days of March and first week of April so crowds were not a problem at the restaurants.Italian restaurant everyone was telling us it was the best. I should have asked what to order. My meal was seafood and noodles and just real salty. Japanese was my favorite. We sat outside and it had a fun party type atmosphere. Sushi, sashimi, and I thought beef teriyaki was really good.Theres a nice Mexican restaurant and we missed our reservation but the buffet was good enough for dinner for me.The rooms we had, traveled with another family, were really nice. Both families had their own room, both were deluxe suites with a king bed in a bedroom and separate bathroom. Lots of space, pull down Murphy bed in main room which was comfortable, very large room, balcony facing the ocean, hammock which I sat in and could have stayed in, kitchen which we didnt use since we had all inclusive, really liked the rooms.I would go back which I have never done in my six trips to Cancun. The signing receipts for everything was a hassle but not that bad. Everything was clean and seemed like it was still pretty new even though it was built 7(?) years ago.
Larenm2020
From Tripadvisor
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"Fantastic with a few flaws"

This resort is fab but wouldnt say 5*, maybe 4.5* due to some small issues that we hadnt experienced at 5* resorts we have previously stayed at.The staff at this hotel are on the whole amazing, bar a few. Tony, Ariel and Luis at the tikki beach bar really are incredible. They work incredibly hard, are super friendly and make you feel like a part of a family when you are there. After the first day they remembered our names, food and drink preferences and were just generally welcoming. They really are a credit to this resort.There were a couple of members of staff at the sports bar that werent as welcoming or friendly but we chose not to use that bar after this experience as there were 2 others to choose from and they were fab! Now, the food at this resort is unreal! I travel a lot with my family and as a couple with my husband and we tend to base our travels around food. This resort did not disappoint. Loads to choose from, lots of different cuisines and the best part is that its all made to order from a menu. No buffets, all restaurant service and with the most amazing staff. I cant stress enough that The staff here work so so hard and in the heat too. They are great! Davinos was by far our favourite for the feel of the restaurant and some of the food.Zamas food is delicious and again, the staff are so so nice.We ate at STK twice and really enjoyed our meals.Hiroshi was nice but the staff let it down a little. No smiles, long waits and when challenged about something we had ordered that wasnt what we received, they told us we were wrong that that was what we get. We had booked again during our stay but decided not to return.We had a few issues in our room that the hotel staff fixed within 20 minutes each time and were incredibly efficient and apologetic. Top marks for making us feel like we mattered and that our issues were rectified some quickly.Now one issue that I dont think they can fix is the smell/taste of the water from the taps. When you brush your teeth, have a shower or wash your clothes it isnt very pleasant. Not sure why this is but it just smells a bit drainy?! Maybe thats just how Mexican water smells but that really was the only thing that made uncomfortable within our room.The lovely ladies that clean the rooms are FANTASTIC! They are fast, professional and super friendly! Our room was always spotless and topped up every day.Now the slight issues that left a bitter taste in our mouths after a fantastic stayWe stayed until 4pm on check out day as our flight wasnt until 8pm that evening and the Staff were visibly different and stand offish with us after check out at 12. We asked for late checkout which we were happy to pay for but were told the hotel was full and that couldnt happen. We were directed to a complimentary guest lounge that the whole resort was allowed to use that had 2 showers and a sofa we could use. Not a real issue and we were grateful for the shower but the resort really wasnt full and when we walked past our room at 3pm the maids had only just gone in there so that was annoying. We also asked for an ice bucket to keep our drinks cool that we had purchased and were told that they didnt allow these around the pool even though 3 or 4 people did have them on the day and throughout our stay. The waiters actually walked past us at one point with an ice buckets and handed it to the people behind us for their drinks. We felt this was rude and unnecessary. Whats the cost of some ice to keep guests happy that have paid a lot of money to stay with you over 8 days?We ordered lunch and drinks before checkout and because we had paid at checkout and didnt tip the waiter at the pool he didnt bring our drinks for over an hour and wasnt very pleasant when I had to ask him 3 times where it was. We didnt have a nice experience after checking out. Tipping at this Hotel almost seems like a necessity to get good or great service from some members of staff. If you dont tip, they dont tend to serve you as well the next day, this particularly applies to the sports bar staff and the pool staff. Super frustrating as we had paid so much for all inclusive and had discussed that we would tip the staff that made us feel most welcome at the end of our trip. This was mainly to see who was genuinely good at their job and being friendly or just being nice for tips. That soon cancelled our a few staff members. As mentioned above, the Tikki beach bar staff were incredible and never once made us feel bad for not tipping each time we ordered a drink. That is why they got the biggest tip when we left.Other than those few points, Villa Del Palmar was really a fabulous hotel with amazing facilities and incredible people working hard to make your stay memorable. We would definitely return at some point and would recommend staying here if you have a family. We loved it. Thank you
728tashas
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Elite pool"

Wilbert Che was our waiter at the elite pool this trip. He was so attentive and accommodating to all of our needs. Wilbert brought us things we didnt even know we needed! We hope to see him again next trip!
Krista M
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Hotel visit to Cancun"

Great hotel service . Jose Taylor was really great at the beach he helped myself and my family out with the kayak paddle boat and all the water activities. Will definitely be back on another trip. The food was also great , room and accommodation was also nice . Service from the hotel was also on point
Shola B
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"A British review"

All the way from the UK.Check in was slow once we were served. Took around 15 mins to get the keys. The check in person wasnt very helpful. He just gave the keys and off we went. Later on when I returned later that night, I asked about kids club and entertainment, a guy handed me a pile of papers. I asked why this wasnt handed to me at check in and he said you should go to concierge for all the info but that was never communicated to us. We had a 2 bed suite. There were 4 adults and 1 x 6 year old. The suite was well set up and so spacious. The living room was where my daughter slept on the pull down hidden bed/ The kitchen area had its own shower and toilet too, so she had her own bathroom. - it had a full kitchen. Great space and balcony.Once we checked in, my daughter wanted a last min dip in the pools before dinner. We went down at 5pm and there was not one towel in sight. I asked around 5 members of staff for a towel and they shrugged their shoulders and walked off. Not helpful. I eventually asked if I could take a shirt that they were selling on the stalls to dry my freezing cold child, then a lady appeared from the stk restaurant with a towel.Our first night, we ate in the buffet. My family are not fussy eaters at all. We eat anything but the food from this buffet was inedible. It is such a shame as the buffet lets the resort down. All the other restaurants are fantastic. More on that. There was hardly any selection of food and lots of slop. The pasta station was great and my daughter loved it - however it took me 20 mins to get served for my daughter by that time, my food had gone cold. Someone said by the pool that they waited 50 mins to be served pasta. The guy cooking was very slow. He couldnt multitask and seemed to do one dish at a time. They needed a bolognese ready to go.Key things - BOOK your dinner reservations at all the restaurants before you arrive. They get booked up. If booking at the Italian - book 15 mins before you actually want to be seated as they make you wait at the bar for 10 /15 mins. Not great when you have a hungry kid.We are from the UK and we found that there are no brits there. We loved that element.The italian restaurant had the loveliest food. Really nice and great small portions which we enjoy. Nice lighting and atmosphere. The Mexican was nice too - felt authentic - love the churros! The steak - could have been great. The steak WAS lovely food was nice. The water was served in the small plastic bottles which you get at the pool so I felt that this reduced the feeling of a nice dining experience and was more fast food vibes. Putting water in a jug would make the restaurant feel more classier. The lights are very bright here and we couldnt hear any music, just loud noise that echos everywhere. The buffet in the morning was ok - not the best iv ever had, but much better than dinner. I was able to get fresh eggs / omelettes etc. The smoothies were great and the service was good and quick. The only off putting thing from breakfast was the loud music. It was like being in an actual night club with thumping music. As a family, we were unable to have a conversation at the table as we were shouting so loud over the beats but couldnt hear each other.The kids pool was great and nicely heated to take the edge off the winds. The wind was appreciated as it was super hot and you dont realise you are burning.The staff that served throughout the day. On the first day, our server was so super lovely and friendly. We tipped her $10 tip. The next day, she refused to give us eye contact and was quite rude and tried her hardest to not hear us". I then gave her another $10 dollars on top and said sorry that was all we had yesterday, heres another 10 on top for yesterday. Then she smiled and went back to being friendly. Ramos by the pool was great, He was friendly and easy going. Always helpful and brought us whatever we needed. Benjamin was also great and he would bring us towels some days. But $20 dollar tip minimum each day is what you need to give in order to get the service the next day. There is no entertainment really at night which is a real shame as the resort would have been better if it had that option. There was a kids club facility - the staff were really friendly, but my child loved the pools and the water bridge that she was happy to play with that instead of kids club.The beach - such a shame about the seaweed, the staff try their best to clean up but it is still there. My parents stayed by the beach. The staff were friendly until the 10% tip wasnt enough for them and they were cold towards them,.The water park in the sea was fun, I loved it. The sea was Nice and warm. The food around the pool each day was fab and fresh. We couldnt fault it. Great options.The spa was amazing! My mum and I have regular treatments around the world and we thought the service, atmosphere and massage was one of the best weve tried. The 80 mins went way too quickly. I would highly recommend some treatments and going an hour before to enjoy the spa facilities. Such a treat. This was 5 star!The last night -we received an email with all the extra charges. It was over $1,000. When I went down to the desk, a lady asked if I was ready to pay I said no and I had to query a few things and asked why some charges were on there. Augustine (assistant manager) looked unbothered as if I was an inconvenience. He explained they hadnt yet removed our $140 daily allowance from the bill... Why on earth send a bill out that doesn't show the charges that are YET to be removed. Or a note to say they will be removed. What a waste of my time going through it. This then reduced the amount down to $500. I feel like if I hadnt checked the bill, they would have allowed me to pay the full amount. The last issue we had was the internet - The basic free internet was useless. We paid for 8 devices $25 per day. When you log in, you select how many days you need. We input 7 days. After a few days, the internet was not working and we phoned down and asked if they could reset the internet for us. They did, the lady was very helpful. After re-loggin in, we had to say we want internet for our remaining 4 days logged in, worked sometimes over the last few days. When I checked out. - the bill showed wifi for 7 days and 4 days. I had to explain I have been charged twice. At first they didnt believe me, after a few minutes explaining what had happened, the eventually wiped $100 off |(4 days of wifi). But no apology, it was if I was annoying him.In todays world, good high speed internet should be free.I originally found this resort on booking.com..but phoned up the resort to ask a question. Antonio who I spoke to and booked with was so helpful, I paid half of what was quoted on booking.com. if I had paid the amount via booking .com I would have been annoyed. For the amount we paid, it was ok. Being from England, we arent used to paying and tipping for every single thing. You feel like if you ask a question, you have to tip. I have stayed at the Hyatt Ziva in Cancun before and that was amazing. If you can get a cheap deal - then stay here. Food in the restaurants are great (just not the buffet) the pools are great and the rooms were great.
Roland Manchester
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Villa del Palmar"

This is an amazing and beautiful resort! Great food and drinks are fantastic! Service is wonderful! Angel at the beach swing bar is awesome! Gabriel, Alejendro, and Benjamin all made us feel so welcome! 10/10 experience!
Extraordinary738215
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Best Service & Resort - 5 stars all around!! Amazing place to stay!!"

We came here for our honeymoon and had the most wonderful service by all of the staff! Wilbert & Carlos in the elite pool section went above and beyond always!! Set up the most romantic steak & lobster lunch for us and exceeded our expectations. Marcos & Chef David helped with set up too and made everything so wonderful!! We cannot be more grateful to stay here and hope than we can come back soon!!! Also, Adrian at the Davino Bar was amazing!!! Thank you so much Wilbert, Carlos, Marcos, & Chef David. You created once in a lifetime memories for us and we are so incredibly thankful!!! Also shout out to all of the amazing ladies at the Elite Concierge like Valeria!!! Thank you Villa del Palmar!!!!!
Alyssa A
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Villa Del Palmar"

We had the best week at VDP, and the best service staff...must meet Candelario Velasquez, Angel, Tony, Carlos on the beach & also make a trip to the "STK" bar and look for Roberto, Alan, Carlos, Luis...coming back soon to see everyone again! 5 stars & "muchos gracias" from Jay & Helena
Jmsdwlng
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Villa del palmar food service"

The food was great and cannot speak enough on the waiters who attended us William, Wilbert, Victor and Marcus. They exceeded our needs and provided great customer service. Cannot forget the amazing help we also received from Otikio, helped us with restaurant reservations and recommendations. He also assured we had everything we needed and went above and beyond to ensure our stay was one of a kind. We will be coming back soon, as our family and kids loved it!!!
342lupes
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Amazing"

We have had an amazing stay at Villa del palmar. 10 days of sunshine, great food and accommodation. The customer service really is second to none and the facilities fantastic. There are many restaurants to choose and the food really was outstanding. The bite shack restaurant and pool waiter service (Jose and William) looked after our every need during the day, Davino restaurant was a favourite in the evenings. Our overall stay was amazing value for money, we will definitely be back.
Day Trip202565
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Great Family All-Inclusive"

My family had a great trip here. The restaurants were all excellent, the food was great and the service exceptional. Alonso Fonseca Mesero at Davino was the BEST waiter in the resort 10/10 service!! The beach is nice, the water was a little rocky and of course the seaweed, which just so happens to hit that side of the Gulf of Mexico. It is not bad, kind of like thick grass clippings. The food at this place is really, really good and lots to choose from. The mixed drinks are very good as well. Could use a few other beer choices but overall a great family resort. It would be tons better if the GUESTS would follow the rules and not "hold" seats and not use them for hours on end. That is the only issue with this resort, but that type of thing happens at lots of all-inclusive resorts, the entitlement mentality of saving seats. Putting a bag, book or flip-flops on seats at 7am or 8am and then not showing up until 11 am or Noon is just rude.
874jasv
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Bite Snack"

Williams and Marcos took care of us. They were amazing! They both went out of their way to make sure we had a great time. I would love to come back and see them again. If you are ever at Villa del Palmar, make sure you ask for both of them.
Bransonpopp
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Five Star service from bite snack"

Great service especially from William the waiter. Always kept the group happy with drinks filled and good laughs, cant wait to come back! This was my groups second year at the resort and we cant wait for next year!
580bleus
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Bitesnack"

Had a great time! William and Marcos were great servers and I look forward to seeing them again. The food was great, the staff made sure we had a good time. I could not imagine spending my time anywhere else
A2231 E Xconnorh
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Hiroshi"

Having our first family dinner at Hiroshi. Cliff Tomas and Fernando are excellent and took care of all our request. Excellent service along with excellent food! Thank you! You guys are amazing. We will be back soon! Thank you!
Tanyaquevedk
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Alejandro at Garza Blanca"

Alejandro was wonderful very helpful . He is CB part of the entertainment team. He assisted us in the sushi and ceviche sessions. He Was very helpful and always has a smile on his face - under the Covid mask !
Jack R
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Beautiful new resort"

Thank you for an amazing Spring break vacation for our family! A special thank you to Candido for going through extra mile and ensuring we had everything we needed throughout our stay! We will be back to visit again soon!
Becky Bahl
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"A fabulous all inclusive experience."

A fabulous all inclusive experience. Food and service was excellent. Our suit 1702 amazing with spectacular views. A shout-out to the following people. At the pool, Moises, Eduardo Benjamin and Adrian the bartender. For pool activities, Adrian and Jimenez. And Hector Lopez at Capricho's. Planning on a trip as soon as possible.

Karen Vasil Carolan
From Travelerstalk
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Hiroshi Japanese Restaurant"

Awesome food and hospitality. We got to taste some authentic delicacies. Porfirio served 16 people at the same time. He was very professional and passionate about what the restuarant served. Our party of 22 had a great experience.
Pathfinder675474
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Hiroshi restaurant"

Excellent food and service by porfirio , very nice, got all of our dishes right . Tasty food, great ambiance. People are very nice and staff is polite and knowledgeable and suggested excellent tasty dishes.
Jomerugu
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Waiter Israel"

Israel was so kind and attentive, he made our stay so welcoming! He was someone great to have everyday and makes Garza Blanca amazing!! Such a humble and caring person, definitely would come back just for him!
Juliag M244 Gz
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Spring break trip"

We enjoyed our stay very much. Beautiful and new hotel. Kids club wasnt complete but we were able to use the one for the hotel next door. Book dinner reservations in advance. They book fast! The staff was great and helpful, particularly Candido! We forgot to bring a floatie and he bought us one after work one afternoon! Truly exceptional. Cant wait to come back.
Laura Ilkh
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Absolutely fantastic getaway!"

My husband and I visited Garza Blanca for a short getaway from Feb. 27-March 3, and the only issue was that we couldn't stay longer.Room & Property: This hotel is gorgeous and brand-new - very high-end, with attentive design touches everywhere. There were almost too many pools to explore, and the beach was beautiful as well (although the best places to swim were near the sister property, as the water was weedy in front of the hotel - though that made for some fun fish watching!). We had a swim-up room, number 4007 which was absolutely perfect for us - nice and close to the beach, with stunning and thoughtful features in the room itself (the bathtub was fantastic, and we loved having a private pool and patio!). We never had trouble finding a great place to lounge by the pool or beach, though when we were there the hotel's occupancy was very (low which felt extra luxurious). However, I suspect it would be incredible and feel spacious even at full capacity. We missed the opening of the rooftop pool by a couple of weeks, so it looks like there are even more beautiful options for guests visiting now. I also made use of the gym on the second floor one day which was state of the art. There was some construction happening while we were there, but nothing bothersome.Food: We ate at Bocados (twice!), Hiroshi, and Blanca Blue for dinner - all were excellent, with attentive service and extremely high-quality food (comparable to the top-notch quality we'd experienced at the Garza Blanca/Hotel Mousai in Puerto Vallarta when we were there a few years ago). For lunches, our favourite place to eat was the food truck patio, and we also went to the beautiful Mexican restaurant (Zama, I think?) at the sister hotel one day. We did make dinner reservations - I'd recommend doing so especially if you want to eat on the patios; you can just do this yourself online. We ordered room service breakfast one day - it came in a reasonable amount of time and everything was good, however, they didn't bring a table and awkwardly stacked things on the tiny table on the patio which made for an uncomfortable and messy meal haha.. in the future, I hope they realize they should expect to leave a cart in the room that can be used as a table, as is done in many other hotels.. :PDrinks: Felipe at the lobby bar made us some incredible cocktails - we felt like we were at a high end bar in NYC or Toronto when he was behind the bar, and he was friendly and professional. We also had some top-notch and inventive margaritas at the food truck bar. The pool bar drinks were a bit more basic/utilitarian - some of the bartenders there seemed a little less enthusiastic than others at the resort, but it was still totally fine. We also enjoyed the beach bar at the Villa del Palmar with the swings, and one of the bartenders there went above and beyond and made me a favourite drink that I'd been craving that wasn't on the menu (a Hummingbird). Service: On the whole, we really had no major complaints - though as others have noted the service in some areas is a work in progress. For example, when we arrived although we were warmly greeted by the staff (and they were on top of booking our pre-departure covid test, even going so far as to check that we didn't want a PCR test as we were returning to Canada - the rules on that literally changed while we were there but I appreciated their thoroughness!), we were not offered a welcome drink. We were also very eager to get to our room so we could change, explore and have something to eat, but were required to chat with one of the concierges for probably 15 minutes who told us about the property and then suggested we commit to a presentation over breakfast one day about becoming a member (in return for some perks which we weren't really that interested in) - we politely declined, but it was a bit irritating as we were hungry, as our plane had not had food service (we actually mentioned that we were eager to grab some food early in our conversation, but she didn't pick up on that cue..). Finally one of the butlers (Georgina) graciously escorted us to our room, and she asked if we'd been offered a drink yet and seemed surprised when we hadn't been (she gave us some waters - and to be fair, when we arrived at our room there was a welcome bottle of sparkling wine :D ). However, aside from a few little things, the service was mostly fantastic. Cesar (I think? So sorry if I've mixed up his name!) on the beach took great care of us on multiple days, making sure we were never without a drink, and the wait staff throughout the resort's restaurants were charming and lovely. We didn't venture off the resort given how little time we had there - but we soaked up lots of sunshine, swam in the ocean and pools, read and relaxed and it was exactly what we were hoping for. I'd highly recommend it to anyone who wants to splash out on a really great resort experience where you will have absolutely everything you want and more. Thanks for the excellent (but too short!) holiday, Garza Blanca!
Mindy Fabs
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Outstanding Come Back"

We left a hotel in the traditional Zona Hotelera in Cancun and tried an upgrade at Garza Blanca Cancun. This is a brand new resort. Ideally this was supposed to be the best part of our holiday and thanks to Eduardo and Paris the stay was great. We had several issues during the check in, and this is the only reason Im not giving 5 stars, however the staff showed how important their customers are.This resort has nice restaurants, amazing pools, SPA, great drinks and is family friendly. In our opinion Davinos Restaurant was the biggest Stat. With amazing pasta, appetizers and pizzas. Hugo was great and surprised us every night bringing food for the kids in advance without having to ask.We will be back soon.
Mateushfc
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Make sure Israel is your pool server!"

Israel is the best pool wait staff Ive ever had. Honestly, he made our trip! Hes easily the best hospitality professional Ive ever encountered. Yall are so lucky to have him! Benjamin at the adult pool was also great. My advice is to rethink the music at all the pools. The live sax/keytar/trumpet is not fun. Its sounds like elevator music and no one around us enjoyed it. Play some real tunes and keep the bar open later until 1 am as advertised and everyone would be a lot happier. Also the hotel is still under construction and it really should start at 8 or 8:30 not at 7:30 every day to make everyones stay more enjoyable. Overall, Israel is the BEST!
Cly113
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Hiroshi"

This was one of the most amazing dinners we've had in our lives! Ricardo was so attentive to not only our order and his service, as most in Mexico would be. But he went above and beyond. Even though we had our fill of amazing food and drink he brought us this thoughtful and fantastic dessert! If you are thinking of going to Cancun, I highly recommend you stay at the Garza Blanca! And be sure to eat at Hiroshi! Hopefully you are lucky enough to get Ricardo!
Chriss M9592 Sd
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Relaxation, take a vacation"

Wow. Garza Blanca is an amazing hotel. The all inclusive package is a must! If you want to getaway and pamper yourself in the lap of luxury and delicious food, stay here. ALL staff wore masks. I felt very safe here. They required people to be masked at the buffet/food area which I also appreciated. The hotel spared no expense in the rooms. L'occitane en provance toiletries. Toilets had a fancy Toto bidet. Hammocks on the balcony. Nespresso machine in the room. There isn't much around the hotel to walk to. If you want to see the town, it's away from shopping and outside restaurants- you'll need to cab or take a bus there. This is perfect for families and people that want to escape/relax. It's very quiet after 10/11p. Hiroshi - don't miss the Hamachi sashimi and the octopus skewer. Really enjoyed dinner here. Tried to return on Wed night without a reservation but was not able to be seated even though there appeared to be plenty of tables. *consider having a wait list for walk-ins* Blanca Blue- my favorite! The shrimp timbale, fried squash blossom taco, fried octopus, short ribs were fantastic. For dessert, don't miss out in the bunelo with ice cream and berries. Maria is the best server. The breakfast buffet was also fantastic. Ask for a cappuccino and green juice. Spa Imagine- paradise! The. Best.Spa. the architecture, the service, the experience was out of this world. Got the couple's massage for 100 minutes. There is a wet and dry sauna, Jacuzzis, ice and hot teas. Gustavo was so hospitable. Rooftop- what a view! Have lunch here and enjoy the infinity pool. Shrimp or fish tacos are a must. Ask for an extra side of salsa- it's a gem. The Buffalo wings were also good. I left my cell phone and realized it about an hour later. I was so thankful the staff found it and kept it safe.Bocados- they were out of the aged dry ny strip so got the ribeye. They cook the steak exactly how you ask. Get the bocado and chimichurri sauce. The mushrooms were plain. The baked potato was tasty (yellow potato not russet). The spinach with garlic was also good. The boccado salad was nothing special. The lava cake is a must with white chocolate poured on top. The breakfast buffet at Bocados was ok. Blanca Blue breakfast buffet was better. You have to order your eggs if you want them at Bocados and we never received our order. Cappuccino was excellent.
Mickey Bijou
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Garza Hiroshi Dinner"

Our family has had dinner at the Garza Hiroshi restaurant 2 nights in a row. Both nights were incredible. We were also lucky enough to be served by Ricardo (who was an excellent waiter). I would go back to this restaurant without hesitation and would ask to be seated at one of Ricardos tables. Last shout out goes to the chefs. They created delicious foodand fast. These pictures are gorgeous but, you have to taste these dishes to fully appreciate the quality.
Lcdfan
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"I give Villa del Palmar the highest ratings across the board for everything!!"

My family and I vacationed at Villa del Palmar in Cancun, Mexico over winter break. I give Villa del Palmar the highest ratings across the board for everything!! First, most important to me was that I felt safe and at Villa del Palmar we had no issues concerning our safety. Second, the place was immaculate. Everything was clean all the time. Even the restrooms in the pool area smelled fresh and clean throughout the day, every day. Third, the staff was amazing. Everyone was hard-working, enthusiastic, knowledgeable and cordial. The staff was excellent and gave top-rated service. This includes everyone from the people at the front desk, housekeeping, waitstaff, activity employees, musicians and the yoga instructor. Clearly, Villa del Palmar is highly selective with who they hire and spends a lot of time and effort training and monitoring their staff. There were no short-comings. Last, the quality of the accommodations and food was top-rated. Our room, balcony, dcor, pools, beach, spa and gym were all luxurious. The food at all the restaurants was always fresh and delicious. Everything, such as wifi, lighting, hot showers, air conditioning and elevators, worked perfectly. There is no question Villa del Palmar deserves to be a five diamond resort. I could see that at Villa del Palmar everyone works as a team, however I want to give special credit to specific employees who stood out as exceptionally gracious: Adrian in activities, Miguel and Uriel at the front desk, Ignacio Rodriguez, Cesar, Eduardo Gorgorita, Yair Garcia, Edgar Chun and Eduardo Hernandez. I am grateful that my family enjoyed a memorable vacation at Villa del Palmar.

Samantha
From Travelerstalk
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Garza Blanca is amazing."

We had a wonderful time. The staff is always there at your service. We met the activities director Alejandro who is so much fun. We did some real fun cooking/drink activity. I don't remember all the other names but all in all so far it's been wonderful. Definitely recommend
139rosettab
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Sushi Class at Hiroshi Garza Blanca Cancun"

Thank you Alejandro for offering us this fun sushi making class. We had a great time! The chefs were awesome and the sushi delicious! Alejandro at Garza Blanca Cancun is the best. Highly recommend visiting Garza Blanca Cancun, you wont be disappointed!
Fmcbotbol8
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Incredible experience at an incredible resort!!"

Once again Villa Del Palmar abs its exceptional employees set the bar for exceptional services! This is our second time staying at Villa and will be my only place from now on! Having been to different Mexican destinations, this resort never skips a beat! We came in during the spring break and even with the resort being full the staff always above! First off, its a must to purchase the all inclusive package due to the resort being approx 30 min drive from town. The restaurants at Villa are fantastic! The one complaint is that the reservation system is lacking and needs to be overhauled! Please make reservations before you go! Do not think that there will availability because the time slots will fill up! We ate half the week at Villa and half at the sister resort Garza. I much rather preferred Villa. For example, the steakhouse at Garza was way out of sync. We had a reservation at 8pm and got done eating at 10:30pm. Yes, you heard that correctly!! Also, guests listen up, DRESS UP PLEASE! Do not come to a white table 5 star restaurant in shorts and t-shirt!!!! Yes, the staff will not turn you away but it looks distasteful! You wouldnt do this on a cruise ship so why think you can do it here?!! This is NOT your typical food line restaurant but rather top 5 star Fine dining! The food is amazing and we loved the Steak and Japanese restaurants the most! The staff at Villa are wonderful and go out of their way to make the experience exceptional! Our room fridge was stocked when we called for extras! Carlos the beach bartender was fantastic!! Jesus and the other pool/beach drink waiters are exceptional and need to be recognized! Sincere and hard working people!! I would like to see a few more cabanas on the beach but still we didnt have too much of a hard time finding lounging! As for Garza Blanca, the sister resort. It is absolutely beautiful. However, its is very modern and personally when coming to Mexico I want the feel of the palms, huts, trees and nature of Mexico! This resort is taken right out of Europe for example and does not feel local to me.., but to everyone their own! All in all, AMAZING time with great memories and awesome people! Thank you Villa Del Palmar and your staff for your exceptional service day in and out! We WILL be back again and again!! Salud!!
Djdhcp
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Villa del Palmar Can cun, amazing !!"

Nice place to go with the whole family, very friendly and attentive staff, I love their greeting touching his heart, delicious and varied meals, breakfasts ummm.. delicious, very good pools and very clean beach, very comfortable beds and pillows, quiet live music at night, I would return happy
M1725 O Hdenisr
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Great service for allergies at the Bite Bar"

I have a very complex sulphite allergy and at the Bite Bar at Villa De Palmar they were very accommodating to my allergy and made sure to cook things on another grill away from other food and were able to come up with a whole meal for me. Thanks to chef David, the manager Marcos Coba, Angel, and Jose for helping me get an allergy free dish. Special thanks to chef David for putting in the extra effort to create an allergy free dish for me multiple days in a row. The food is great! :)
S7825 N Qjasminep
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Carlos and Miguel bartenders"

Carlos and Miguel were so amazing! The best bartenders always took care of us and were so funny and made sure we had an amazing time. Everyone was so friendly and ensured we were always safe. Cant wait to come back!
Dboss84
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Wonderful Experience"

The staff and environment of the resort is amazing. All the workers are very polite and made my family and I feel very welcomed. A wonderful time. The food everywhere was wonderful too, even as a picky eater you can always find something.
Mia Moo7777
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Perfect vacation"

I had a amazing vacation with my family, on this vacation it wasnt comparable to any other service ive experienced and it was great the people are extremely sweet youll never hear someone not say your welcome, or ever be rude to you in anyway, and if your there for longer period of time they wont forget who you are and are sweet and caring to those especially who stay longer, also for those who dont speak very good Spanish they try to help you get better at speaking Spanish, but most also speak english if thats not your type of thing, over all tho this was the best resort ive been too ever ive only been on American resorts before this and its just incredible never got this service back in the states, just breathe taking views, and amazing food too. couldnt have asked for a better vacation
Cykat2022
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Trina Hill"

Tona is an awesome bartender. Awesome place to stay. He made our stay more enjoyable. Love his Bob Marley drinks. Was blessed to hv him work during our entire stay. The food was good. Resort could have had more activities thou. Not much to do at night other than hang out at the bar. Guys please tip!!
Sunshine653520
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"1st time visitor and we are booking again"

We did a quick trip to Villa Del Palmar last week - spent three days there and absolutely loved it. We loved it so much we are going back for two weeks in August. The service was sensational. This was the best food that we have eaten at an all inclusive resort. All of the servers were super friendly - shout outs to Elias and Ana at the breakfast buffet. Candelario and Moses at teh pool. Luis at the "swing bar" on the beach. They went above and beyond for us.
748joed
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"The most amazing holiday that we had with our family "

I am writing this review in sections because there it a lot to share.The rooms are amazing, we had a two floors ocean view with 3B 4B. For 4 Adults and 5 kids.The service is outstanding specially the teams that look after you 24/7. Room service, Cleaning, Butler and the crews that make your beach cabana comfortable everyday.Regarding, a personal dinner in your own apartment.Having a professional crew cooking and serving your family a fantastic meal is priceless.Leonardo Rosado and team made it happen with 5 starsThe quality of the produce and meat in our case were fantastic. I argued than better than in a near by restaurantThe Italian restaurant is a must. Coming back for sure
25henryp
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Amazing and relaxing"

I cant say anything bad about this resort. They went above and beyond for my family. Everything from the drinks to the food was amazing. It was like a dream come true. We have been telling all of our friends and family that they have to come and visit your resort. Everyone greeted us with open arms. They maintained Covid protocols. We are already planning our next trip! Thank you so much! And see you soon!
Natalieb V3429 Qs
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Amazing place!"

Just returned from our second trip to Villa Palmar. I cannot say enough about this resort. From the staff, to the rooms, the pool area, the beach, its a wonderful resort. We typically like to try out new places, but we loved Villa Del Palmar the first time we decided to come back for a last minute, impromptu vacation. It was even better the second time! From the moment you arrive the staff is incredible. They bend over backwards to make your stay as perfect as possible. Our first day there we were so lucky to sit in Enrique Alcudias section at the pool. Enrique is hands down the best waiter we have ever had at any resort. He was so attentive, hardworking and just so nice. We will go back just to see Enrique! And we made sure to sit in his section of the pool all 6 days were were there. The food at Villa Palmar is tremendous. We have been to a number of All Inclusives in the Caribbean and Mexico. The food at Villa Palmar is head and shoulders above them all. The poolside food at Bites is great, tons of variety from salads, sandwiches and pizza. The chips and guacamole are outstanding! Hiroshi the sushi restaurant is amazing, some of the best sushi anywhere. Zama the Mexican restaurant is so good! Room service is exceptional. The rooms are very spacious. We had a one bedroom ocean view suite. Large master bedroom with a jacuzzi tub, huge bathroom. Massive living room with a dining area, full kitchen, laundry room, another full bathroom and a Murphy bed for our two kids. The balcony is huge and has a very comfortable hammock. Do yourself a favor and book a trip to Villa Palmar. You wont be disappointed. We will be back to Villa Palmar again soon for sure!
K Doherty7883
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Excellent fun place!"

This resort is exactly what you imagine in a resort. The rooms were clean, comfortable, and the staff are friendly and eager to help. They went over and beyond to help make our stay enjoyable. You get you private beach, multiple pools, hot-tubs, drinking options, and spectacular views. For foreign visitors, they do in-site Covid testing as well (of course, for a fee of $15). It seemed that there are many activities for kids here as well, so if you got kids this is an option for you as well. I highly recommend this hotel for anyone visiting Cancun. The spa was very bit expensive, but again it's a touristy area so that's expected. The food was also bit pricy if you don't have all inclusive package but it was great. The free lobby bathroom however had heated seats, with automated cleaning (Plus point for me).
Kdahal
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Rooms and Facilities were great as well as wait staff, entertainment and management. We will not hesitate to return."

Our rooms were very nice and clean. The food was great. We enjoyed the pool and exercise activities led by Adrian he made so much fun out of volley ball, water aerobics with an extra twist and all pool exercises. We couldnt have been taken care of any better by Moses who helped set up our chairs and lounges daily with a smile and work ethic we really appreciated. The wait staff by the pool Adrian and Angel went above and beyond our every request. Our bar tending staff Carlos, Adrian and Fernando were beyond great as they took care of every request with courteousness and professionalism. We loved the experience and will definitely return and look forward to having the same staff take care of us.
Terryh X8552 Mf
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Awesome!!"

Being our first all inclusive we went into this a little skeptical about the over cost, food, service amenities etc. We expected glitches and come disappointments. Boy were we wrong. We were there the first of March for 6 nights. The service was fantastic from the moment we stepped onto he property. Our room was large, clean and wonderful. The grounds were beautiful and really well maintained. The 5 pools were just the right temp and gave us the ability to switch around. Several hot tubs and the beach was clean and awesome! Plenty of places lounge all day and the pool side service amazing. All staff was friendly, the food was amazing all day whether it was in their restaurants, at the buffet or pool side. The staff was the best part as they really made you feel special, and attended to every need and desire. We felt guilty many times about their hustle an accommodations to us. When you go take plenty of cash. They truly deserve great tips. The service on all levels in Mexico is so different and so much better from the US you won't won't to leave.
Soozyzoo1330
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Elite Pool staff was top notch!"

We just stayed for a week at villas del palmar. We had an amazing time and everyone on staff was great. Special shout out to Carlos and Jose Rayo Bolaina (his name tag said Luis) at the elite pool. They were amazing. Carlos was able to get us a spot each day even if we hadnt reserved in advance and was there to answer any questions we had. We had Rayo as our server for most of the week and he was kind, accommodating and made sure we werent waiting too long for refills or snacks! He even helped me with my Spanish on his stops by our seats (Ive been wanting to learn more for a while). Sometimes its the small things like that that make a difference in our experiences. We traveled mid week (Wednesday-Wednesday) and when the staff rotated at the beginning of the week we were sad that he wasnt our server anymore.Each night after dinner wed go to La Casona bar for a drink before heading back to our room. The bartenders (Raymundo Sanchez, Abel & Ariel) were great and provided fast service. This was our first stay at Villas Del Palmar but we will definitely be back, hopefully soon!
Victoria Tessness
From Tripadvisor
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"Family Vacation"

We enjoyed our stay at Villa Del Palmar. The staff went above and beyond to make sure our stay was a positive one. Special thanks to Adrian Pat, Cesar Soberanis and Roger from the Italian restaurant. One thing that was a bit misleading was the advertisement of free snorkeling at the resort. It was free but where you could snorkel was in front of the resort and there wasn't much to see, just sand and seaweed. Other resorts we've stayed at would actually take you out to a reef to snorkel, just know to get that type of experience here you'll need to pay for the excursion.
Passport548019
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Villa del Palmar - Tulio @CasaMia is the BEST!!!"

We love Villa Del Palmar! Tulio at Casa Mia is the absolute best that the staff has to off er! He was warm, welcoming, fast with a drink AND a joke, and made us feel like family! Gracias Tulio - es mi familia!
904beckyj
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Birthday"

I was very pleased with Miguel the supervisor from the Night Shift . He was able to have the birthday set up the same day from arrival although it wasnt done before till I mention it wasnt done . I was also very pleased that we were upgraded from the room due to some other inconvenience.
Ilianamartinez6
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"The staff makes this place a 5-diamond resort"

I have to start by saying that we are members of Garza Blanca, BUT, we prefer VDP Cancun over Garza. We have been here many times and our trip in February 2022 was by far the best. The staff makes this place a 5-diamond resort in our minds. The accommodations are clean, bright and comfortable. Although not new, this place has been meticulously maintained. Every time we go, and we've been going all through COVID, the staff are warm, knowledgeable and helpful. There are so many people to thank because every single person here loves their job. A few notable folks are Maria at the breakfast buffet, Caprichios, who made sure we had a table every single day, even though we had 14 people. The food is wonderful and all of the staff start the day smiling and catering to every need. Victor, Eric and Eduardo at the pool waited on us day after day, meeting every need. After several of the guys in our group went deep-sea fishing, they prepared an amazing lunch for our group that were comparable to a world-class resort. Moises checked on us every day and made sure we had what we needed. They even made a most special birthday celebration for our 2 adult sons with disabilities that brought smiles for days to come. The staff made a cake and made our sons feel so incredibly special, which in turn, made us feel so spoiled. Another gentleman by the name of Raul Rosado, Manager of all of the restaurants, was constantly present making sure everyone knew their job and was meeting the needs of every guest. So refreshing. Rafael, Member Butler, is amazing if you have the opportunity to utilize his services. If there ever was a real life "Mr. Deeds", he is it! We adore him. We enjoyed evening meals at the steak house where the staff was well trained and accommodating. Our favorite restaurant (and has been for years) is Hiroshi. Having Jose and Martine wait on us and for Adriana to greet us makes us feel like we are among friends. The food and service is second-to-none at Hiroshi. They pay such fine attention to whatever your family, group or significant other needs, and they meet the bar or exceed it. We have enjoyed many amazing celebrations at Hiroshi and we will continue to.The people really make VDP what it is. It's a feeling your get from the time you arrive to the time you are forced to say so long. Everything from the front desk staff, to the housekeeping, to the pool-side servers to the Management.....this place is special.

C Rogers
From Travelerstalk
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Celebration for my sister birthday"

I was there February 8th till the 13th celebration for my sister birthday and my divorce had a great time. We had dinner twice at the Italian restaurant.Alonso Fonseca Mesero was excellent hostess. Please ask for him. Front desk Oscar was great also.

Chandra
From Travelerstalk
C9f6d5b2 6ba2 47ca aa36 37da98420372

"10/10"

Food was AMAZING! Excellent service from Portfilio, he did an excellent job explaining all the dishes and had a lot of patience with us! All the food was super fresh, very well flavored and had excellent presentation. 10 out of 10. Would HIGHLY recommend
Navigate18106459753
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Happy Anniversary"

Wonderful meal on our special day. They were the best! It was a view of the ocean and was clean, well-staffed and such absolutely great service. The music was so romantic - a young, talented trumpet player with a mute contributed to a lovely romantic atmosphere.
Plafrog1
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Garza Blanca Cancun"

This resort is absolutely amazing. Still in their soft opening but the place is beautiful, extremely clean and well taken cared of! The staff is wonderful! Oscar one of our wonderful waiters at the pool made our vacation amazing! Andres our butler checked in daily to see if we needed anything! The food was wonderful and again all the staff was there to please! We had planned to get off the resort one day, but everything was so wonderful we spent our entire vacation on the resort! This place will not disappoint and once the remaining resort is opened, the rooftop adult pool and other areas you will never want to leave! I forgot to mention the rooms are so modern, beds are wonderful and the turn down service each night made you feel extra special! I could go on and on!
Resort720873
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Happy vacation"

This is my second night on the Hiroshi restaurant(Casa Blanca Resort). I came back here for the wonderful service( MIGUEL and KARLA)and wonderful food. Next Cancun time, I will be here again. Thank you guys!!!!!
P3316 R Lrobertom
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Enchanted evening "

A dinner dance of flavors, music, and wonderful service. Always a pleasureful experience of surprising excellence. Our waiter Ricardo and the entire staff made our evening very special. Thank you Hiroshi for once again exceeding our expectations!
Jonie146
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Best place ever ! "

Alexander, our romantic dinner server, was amazing ! Ariel , Angel and Vanessa were in charge of the activities and were so great ! This is my favorite place to visit in Cancun. Absolutely everyone and everything is fantastic! The energy and service is phenomenal
Leticia R
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Fun trip with family!"

My husband and I visited Garza Blanca with my niece and her husband. We stayed in a 2 bedroom suite which was beautiful. We elected to not do AI as we rarely eat and drink enough to cover the cost. This was true again this trip. The staff were awesome. To name a few, and there were more, but these names I remember: Carlos, the bellman, prompt to get our bags to check out. Neoma our sweet housekeeper. I am sure her name is spelled wrong. Room was always cleaned promptly and sparkling clean. Turn- down service with a bedtime treat was appreciated. Around the pool, where we spent most if our time, we were served by Alex, Benjamin,Ricardo, Caser, and David. Very attentive. The food was good, we ate at both GB and Villa Del Palmer and had room service also. Food was tasty, hot, and prompt. Davinos at VDP is still our favorite. The pool areas are so nice, plenty if chairs, shade if you want. Places to have a meal if you want to sit at a table and not in your lounge chair are much appreciated. Cannot wait to go back!
Nurseteresa
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Great Food & Service"

I honestly enjoyed Hiroshi and think that it is the best one in the whole resort. Our waiter Porfirio was very nice and had a good sense of humor. In all, there wasnt a single thing I didnt like about this restaurant and if you ever come to the Garza Blanca resort, I definitely recommend checking out this restaurant
Sofi Ella23
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Excellent Staff"

Always greatly appreciate Ariel's charming personality and exceptional butler services. Yunas always did an excellent job keeping the room tidy. Will request both of them next time we go. Onsite restaurants were were top notch and staff was friendly and helpful.
Jeremiahs352
From Tripadvisor
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"Valentines Extravaganza!!"

What a great evening! My husband brought me to the Garza Blanca for Valentines weekend. We had our Valentines dinner at Hiroshi. Porfirio did not disappoint! He was an excellent server he knew everything about the menu and the cocktails. And to top it off he speaks fluent Japanese! Our evening could not have been better. Thank you Hiroshi for a beautiful evening everybody there was so lovely and so accommodating. Well see you next Valentines Day! Hopefully sooner!!
Rolandav2022
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Outstanding resort and superb service...AS EXPECTED!"

My wife and I are veterans when it comes to staying at Tafer properties. Garza Blanca Cancun certainly met and exceeded our expectations. The service was as good as it always is, excellent. Everyone went out of their way to make our stay fabulous! We loved the aesthetics from the lobby, to the suites to the many restaurants and pools. The food also was consistently great! First and foremost, our Butler. Damian Silva was beyond words. He was very attention to our every need. He texted me every morning to see what we needed for the day. He would even come down and find us on the beach or at the pool to inform us that he took care of something for us, such as making arrangements to get us a suite closer to the water. He was the absolute best! We also appreciated the service on the beach and pool bars. Israel was Johnny on the spot while at the beach, making sure we had everything we needed. He was very personable. Rodolpho, I believe he was the food manager at the pools, went above and beyond to make sure my wife had food that wasn't even on the menu. More than once, he specifically had made what she wanted. Amazing service!The sales staff was awesome as well, starting with Leticia, Brezit, Trina and Mustafa. Wonderful!We highly recommend Garza Blanca and all Tafer resorts. Service is second to none! And we thank GB for making our stay fantastic!
Kendall R
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Highly Recommend"

Came with my family. Excellent service and food. Porfirio was an excellent and funny server. Highly recommend the popcorn shrimp appetizer and chefs selection of sushi rolls. Drinks were great also.
Aradeen1
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Fantastic Property with Highest Quality of Service"

Julie and I appreciate the service provided by our Concierge Lulu and Butler Joaquin. In addition the Main Lobby bartender Felipe was outstanding all week long. Two Pool side attendee Benjamin and Oscar were outstanding as well. The Front door / Baggage staff were all Great too. Thanks for a wonderful vacation and look forward to our next this fall - Ken and Julie
Y1905 K Ukens
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Hiroshi"

Porfirio was an amazing server. We tried the chefs special and had a variety of cooked sushi that tasted amazing. All of his suggestions tasted delicious!!! Definitely recommend visiting the resort and making a reservation at Hiroshi. Ask to be seated in Porfirios section.
Washington2425
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Fantastic Resort"

Amazing resort! Great service! Outstanding staff! Food was incredible. We read many good reviews about Hiroshi restaurant and it exceeded our expectations. Special thank you to Ricardo for all his food suggestions. Loved the Miso Creme Brulee!
Coastal14285046309
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Fantastica!!!"

We came here for a family/friends vacation and got to sneak away for a dinner date. Everything was awesome from the door greeting, service (our server was kind, funny and very professional), and the food. Ah-maz-ing!!! I highly recommend this restaurant while you are here!
Brittanys L803 Tw
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Definitely a trip we will remember!!"

Where do I begin!! From the second we walked into this resort everything was amazing!! The decor in the lobby is just so beautiful to look at and there are so many wonderfuldetails.. After we checked in we were greeted by our butlers.. Joaquin and Candido were just an absolute delight and were so very helpful.. on so many occasions Candido went above and beyond to accommodate us and went out of his way so many times to make my 3 year old feel special and just to put a smile on his face. They made us feel so welcomed and it was really a pleasure to have them assist us during our stay. The food at the resort was spectacular. We tried all the restaurants and one was better that the next. However our favorite was the Japanese restaurant and what made it even more amazing was the exceptional service we got from Luis Ortiz.. he was just a gem!! Everything he recommended was sóo delicious. Quality of the sushi and the fish was superb.. Highly recommend that restaurant along with the steakhouse. Just going to wrap this review up by saying how beautiful the resort it from every angle.. I know its brand new but the facility was so clean and well maintained. The pool area is just a delight to be in and look at.. so many pools at different temperatures to please everyones needs.. The drinks and food they serve by the pool are delicious and the staff is just great.. Never had to try to flag anyone down.. always checked in to see if we were doing good.. Amauri was another one of our favorites. Always on top of us making sure we were taken care of.. the staff truly made our trip that much better.. Always remember to tip and take care of these wonderful people. They all work so hard to take care of all the guests.. well deserved for every dollar we tipped them.. Cant wait to go back and make new memories!!
Rosannag937
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"A great experience, staff was amazing"

We stayed a great 5 days. The place was beautiful, clean and staff was amazing. I appreciated everything they did to make the experience a great experience. They even offer on-site covid testing (there is an additional charge it is not part of the all-inclusive which I was fine with others were not so gracious).
Beth J
From Tripadvisor
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"Vacation in a great place"

This was our 2nd time here. Comfortable, quiet, fun, spacious. The staff is fabulous and the food and drinks are very good. The only thing we missed this year was the beach volleyball being moved to the sister resort. Last year, groups played volleyball all day and we could barely get out son off the court. This year he only got to play once, but it was windy all week.
Lehlapietz
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"It was absolutely breathtaking"

This was my first time visiting this resort and it was absolutely breathtaking. Everyone was so friendly ,one young gentleman name Miguel Velez exceeded expectations he was very professional and attendant and always had a smile , Every restaurant need a Miguel working for them. Thank you Miguel for explains your food and drinks and going above the call of duty. We really appreciated you and your professionalism definitely will make return sooner than plan. Thank You!,!

Tonya
From Travelerstalk
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Cancun escape"

Back in Mar 2020 when Covid was killing travel industry we bought an all-inclusive from BookVIP. Com for 5 days at Villa Del Palmar. Amazing place... Great beachs, five restaurants with great food, sand beaches, yoga, pools. Totally what we needed to escape cold Raleigh. But absolute BEST thing about Villa Del Palmar was the staff!! From front desk/ concierge to bar staff to housekeeping... Each one was super friendly, helpful and so humble. We did go through the 3 hour tour and hard sell to join redidence club, but worth it. Would totally consider another of the Tafer Resorts properties
Randyw Z5502 Ew
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Stellar!"

Let me start by saying there was NOTHING negative! From Check in to check out, service, food, facilities, amenities, everything was excellent. I have been here a few times, and cannot say enough good things. We stayed in a full villa suite with 6 people total. Fantastic room, with a stocked kitchen and fridge. Stunning views. Hammocks on the balcony. Everywhere was impressively clean, Including one of the restaurants kitchen. Every staff member we encountered we smiling and ultra friendly. The detailed service from all of them was stellar. If your go, PLEASE use the spa. If you dont get a service, you can purchase a day pass. Its the most beautiful spa I have experienced, and I ALWAYS use the resorts spas. Steam, cold plunge, jacuzzi, and such attentive service. 5 of us all had amazing massages. Gustavo attended to all of us wonderfully. We all cant wait to return. A bit of travelers advice book on Expedia or Travelocity, you get privileges until 5pm on your checkout day, and can take a late flight home.
Maria S Moore
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Beautiful Location/Fabulous Service!"

We had a wonderful family vacation at the Villa del Palmar Cancun. The pools are lovely, and the beach is very nice! It's a short walk to the ferry for Isla Mujeres. We enjoyed trying out all the different restaurants at the resort. We especially enjoyed the breakfast buffet each morning. On our last night that restaurant had a dinner buffet and our waiter Hector was outstanding!! His wonderful friendly disposition made our last night so special! We look forward to returning and hope to see Hector again. What a gem!!
Leslie H
From Tripadvisor
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"Great vacation in February"

Villa Del Palmar Cancuuun always take care of you as royalty. I love visiting all the Villa Group resorts. They take care of you 100% at all times. I will come back anytime. Quiet resort and not overwhelming with so many tourists.
Minniegrumby
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Great Resort with Great Staff"

I stayed here with my girlfriend and parents. We had the all inclusive package and ate at each of the restaurants at least once. The staff was always really kind and helpful. My girlfriend has Celiac as well as a nuts allergy. The allergen labeling was good but not perfect, especially in the buffet, but what more than made up for that was how knowledgeable and dilligent ALL of our servers were when we asked about what foods she could eat. Most of them even consulted with the chefs and had a special meal made in a couple cases.One staff member in particular, Héctor López, was was so hospitable he made a real impression on us. Although I'm sure he interacted with hundreds of guests a day, he remembered my family each time we saw him and on the last day even put on a special show for us, making some off-menu flaming boozy coffee. Thanks for helping to make our stay at Villa del Palmer great Héctor! We'll definitely come back.
U3226ethanh
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Davinos Restaurant"

My wife and I stayed in Garza Blanca just next door and decided with another couple to try Davino's. What a great experience. Sergio our server was simply amazing and took care of our every need (even ones we didn't know we had!) The food was exquisite. They were out of Lamb Chops on our first night and Chef Fabian invited us back for a 7 course Chefs dinner a few nights later so of course we came back. Each course was even better than the last, Chef Fabian even made a point to incorporate items for my wife (she is not a very adventurous eater) in the 7 courses which made her very happy!!
R7659 H Rpatrickp
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Vacation"

Thank you!!!! You are amazing stuff and place!!! Villa del Palma -VIVA!!! Check time was at 4 pm, but Manuel (front desk) helped me and I had a room at 9:00am!!! Also special thanks for supervisors Miguel and Carlos, and Erasmo from front desk they gave me much better room than I paid Just like completely!!!! If you want spend your time with pleasure come Villa del Palma! Thank you again!
Narina1983
From Tripadvisor
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"Totally amazing Italian dinner in Mexico!"

This evening I had reserved seating for a party of 4 at Davinos. It was for my wife's birthday and I went in early to review options w the restaurant manager. We preselected the wine, seating area and of course the food. Roger was assigned to take care of us.He hit it out of the park! The appetizers from octopus to scallops were outstanding. The balsamic/ olive oil w parmesan cheese dip mouth watering. But I was not prepared for how good the bread would be...damn.My wife had grouper and I had lamb chops. Both were seasoned perfectly. How can they to this? They did w the birthday cake & photo frame. Outstanding...my wife even thanked me again today. Credit goes to the team at Davinos!
Q8347 J Rstevet
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Great service"

I stayed at villa del palmar from late January to early February. The entire time I stayed here I experienced great service. The food was good. Resort itself was lovely. The staff really do their best to make sure guests are happy during their stay. I especially had a great check out process with Daniel who was very kind and patient. I would recommend this resort to others wanting to visit Cancun.
Bksweets
From Tripadvisor
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"Wow Wow and More Wow!"

From the booking to the leaving you are treated like an Allstar! We were picked up at the airport and driven to the resort by our own private driver. Sophia our concierge welcomed us with a warm smile a glass of wine. She had our bags delivered to our room made some great suggestions on excursions, we may want to do and was very helpful. We stayed 7 days, ate at every restaurant and was not disappointed by a single meal!. Even room service was spot on. We spent every morning starting with breakfast and being served by Jorge, Oliver and Elias, they were so enjoyable and kind and knew exactly what we drank each am. Then we enjoyed a Pina Colada and chatting it up at the tiki beach bar, yes this was an everyday thing ( we were on a girls vacation) When I say Roberto Ruiz, Alan Flores, and Luis Diaz were the best bartenders you will ever have that would be an understatement. We had so many laughs with them and they just made the start to each day more enjoyable. We would pop back in throughout the day to make sure they were still having fun. They took such pride in working there and it really showed. A+++++++ service! The pools are clean and refreshing the ocean is incredible and the shore is dredged twice a day or more if needed so the beach is probably one of the cleanest I've ever been to and I live on the beach in Florida West coast so that is saying a lot. There is always plenty of room at both with choices to stay in the shade or sun. They must clean the place constantly as it was sparkling clean at all times.Every employee is just so welcoming. If you see the Handsome Fernando from the spa take him up on an amazing spa experience! Make sure you do the steam room and the dips in the cold, Hot, warm Jacuzzis. A few more shout outs to Hector from Hiroshima who after one day remembered I was allergic to LIME and made sure none was in my drink or food. Martin from the same place who gave excellent service and full of energy.Our trip was overall one of the best as it always is when we visit here.Definitely recommend the Zipline ATV and Swim hole excursion by Selvatica. They were so fun and also enjoyed their jobs and was a total great time! Thank you to Everyone at Villa Del Palmar Cancun for a trip full of lifetime memories! We will be back! Gretchen and Devin Mother daughter trip of the year!
Gretchenk K
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Davinos"

Chef Fabian is truly amazing, he made our celebration great with a special 7 course meal. Each bite was exquisite. Our server Sergio and our sommelier made sure our glasses were full and the timing of each course was on point. Thank you for making dinner into am experienced.The Tabello's
527maryant
From Tripadvisor
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"Excellent service!"

We had Jose Canche as our pool side waiter. He provided amazing service the entire time of our stay, 6 days. Always keeping an eye on to make sure we had everything we needed. Thank you very much Jose!
293clayd
From Tripadvisor
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"January Vacation"

Villa Del Palmar was a great choice for our winter getaway. The room was very clean and was maintained very well everyday. The service was always excellent. Staff always smiled and greeted you throughout the resort. We had excellent service at each restaurant that we dined at. Jose Canche took amazing care for us everyday while sitting at the pool. We would just get settled in our chairs and he was there with a bucket full of ice with waters and Corona light for us. He checked on us continually and always seem to know when it was time for lunch by the pool. He recommended some great food for us to try such as the grilled shrimp. We would definitely find Jose's pool section next time we visit.
Jenniferrausch
From Tripadvisor
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"Excellent food and amazing service"

We decided to give a try to Hiroshi Restaurant in Garza Blanca 5 Diamond Resort even though my husband doesn't like Japanese cuisine. Our waiter Zari was very knowledgeable and sweet, he made our dinner very special. He recommended some dishes which we loved and provided 5 star experience. Food and presentation was outstanding, everything from appetizer to the desert deserves Michelin Stars. We will definitely be back.
Philomenae2022
From Tripadvisor
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"Best Dining Experience."

Where do I begin?!?! From the moment we stepped into the restaurant I knew we were in for a treat. Every single thing from the food to the service to the ambiance was top tier. Our waiter, Luis , was extremely personable. He gave us great recommendations for food and beverages and they didnt miss. I highly recommend coming to Blanca for your next dining experience. I promise you wont be disappointed!!
Journeywithjo212
From Tripadvisor
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"Family Vacation"

Our family vacation was amazing thanks to the staff at Garza Blanca. Our family stayed in the four bedroom penthouse, and everything was SPOTLESS. Housekeeping made our meds every day and also every night before bed. The bartenders are out of this world. The drinks are incredible. The staff by the pool was incredible as they laid out our towels for us every day and made sure everything was taken care of. Ariel was our butler and made accommodations for us every day. The 50 minute massage is also AMAZING. I cant stress enough how amazing the staff was here at Garza Blanca. They made us feel right at home.
Juliscricco
From Tripadvisor
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"Meal in Blanca Blue Villa del Palmar"

Food, service , ambience were Excellent. Ask for IRVIN ..he was an AWESOME server. Ill be back soon as Im here another month . Want to try more items on the menu. Ill run here, not walk, as its that good!
Mdr Grandma1946
From Tripadvisor
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"Amazing Stay in our one bedroom apartment - perfect rooms with sea view, tasty food and a great service"

We have just returned from a 10 night break and we stayed in Garza Blance for 8 nights - it has been so perfect. From the front desk service (Chris who took care of us from day to the end of our trip) and to pools, Spa and the food has been so perfect and amazing - just what we needed. The food in Hiroshi had so many Vegetarian options, and it was perfectly cooked and served with friendly staff. Our special thanks goes to Chef Maria and the waiter Zurisadal. Similarly the Blana Blue restaurant was cooked so superb, the chef specials were mind blowing - our preference was to have spicy mexican food and the chefs made every effort to provide us that. Special thanks goes to the Vanessa (the hostess) and the waiteres Roberto etc. As we are vegetarians, the team took a lot of time to make special food - highly recommend asking for Chef Specials for the Breakfast rather than getting a buffet or ordering from the menu. Absolutely delicious specials were avilable but you have to request these separately. In terms of pool, and Jacuizzis - there were quite a few places to relax and they weren't croweded. Actually there was a wedding over the weekend and we noticed a few famiies with kids and it was a little busy and noisy those period. The team around the pool was so friendly and provided the right serivce. Our special thanks goes to Ricordo, Roberto, Israel and our butler Candido. From day 1, Candido ensured we had everything we needed in the resort (from sorting the kitchen supplies, lunch etc) and helped us to plan for the tour dates and spa dates. Thanks Candido for making our stay a rememberable one. We will defo be going back there, highly recommed joining Veena (yoga teacher) at 9am near the pier. I found Veena to be highly skilled, a professional yoga teacher who pratciced yoga with us for an hour every morning. Also, we go some discounted prices for the Couples massage which we both thoroughly enjoyed, Ileyana and Kate was superb, thanks guys. the spa setting is done so well, well worth a visit.
840meenak
From Tripadvisor
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"Hiroshi Restaurant"

We enjoyed our time here at Hiroshi Restaurant! First of all, the hostess Priscilla was so welcoming and kind! The waiters here are so wonderful- paying attention to every detail To ensure that we are happy with our dinner! The food was delicious! The dessert here was absolutely amazing! The manager Karla was observing from the side and even noticed when our kids were struggling with the Chop sticks, she came over and offered the baby chopsticks for them! She was very much on top of her staff and ensured everyone was properly executing their work! Our waiter Porfirio was really wonderful and took care of our dietary restrictions! We highly recommend coming here!
Tammyk T425 Hi
From Tripadvisor
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"Mexican nuvo cuisine"

Food was very good and presentation excellent. We tried multiple appetizers from shrimp to scallops to the grilled veggies ! Yum. We had the pork tacos, fish tacos and the chicken enchilada. Just excellent and the service was on point! we will be back
Markb L2499 Pg
From Tripadvisor
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"Hiroshi"

Service and food quality was excellent our server Ricardo was friendly and very attentive his knowledge of the menu was extremely helpful. The patio seating is gorgeous and a great view of the pool area. The experience was pleasurable from the front door to our table
Angelo C
From Tripadvisor
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"Garza Blanca - Hiroshi, Blanca Blue & Bocados/room service/Meal Plan:My IG: KrystleJenni TikTok: TotallyTrippin"

The service is TOP NOTCH. How top notch? Soo top notch that room service calls to make sure your room service went well. EVERYONE is amazing! Porfirio, Condido, Isaac, Israel?, Lido, (this guy with tattoos that made me coffee and I hate coffee however now Im a lover of it thanks to him!!) EVERYONE (Im forgetting a few names) Everyone literally was amazing!!! Every restaurant treated my family & I as if we were celebrities. I love genuine relationships and speaking to everyone here I felt like I knew them for forever!!! If you have any other questions please feel free to reach out and ask me on my Instagram KrystleJenni. Get the all inclusive!!! It is sóo worth it!!!! Thank You Garza Blanca!!!! Youve exceeded my expectations and well be back in about a month or two!My IG: KrystleJenni TikTok: TotallyTrippin
Krystle Jenni
From Tripadvisor
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"Fabulous Resort - Outstanding Service"

I think this is one of the best get-a-ways we have had in years. I can hardly wait to return. Hiroshi, the Japanese Restaurant, provided outstanding food and even better service, thank you Porfirio for your perfect suggestions. I also have to give a shout-out to Israel who was our outdoor server, non-obtrusive but always available. Thank you all for making this a wonderful vacation!
Pam W
From Tripadvisor
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"Excellent food. Outstanding service."

My wife and I had dinner at Hiroshi two nights in a row. I was overwhelmed by the quality and presentation of the food and drinks, as well as the kind and attentive service from our servers Zuri and Porfirio. We will definitely be returning again.
Tim W
From Tripadvisor
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"Amazing 50th birthday celebration"

This was our second visit to GB Cancun. The staff and the attention to detail at this property exceeded our every expectation. I celebrated my 50th birthday and prior to coming all we asked was that day be special. I was blown away by all the little things the staff did the entire week to make it a memorable experience.Our butler Ariel was a pleasure to work with, she took care of all our dinner reservations, came to check in us everyday, arranged a special meal in our room one night. Chef Thomas, and Arturo from Blanca Blue made an outstanding meal.Ricardo at the pool remembered us from our previous visit and arranged our spot for us at the pool everyday. On the day of my birthday he had decorated our lounge chairs with balloons as a suprise, and brought me chocolate covered strawberries. We looked forward to seeing him everyday, missed him on day off. He really went out of his way to make us feel at home. Ceazer our pool waiter was always attentive to whatever we needed, even if he was in a different area he always made it a point to stop by and see how we where doing. David arranged a beach dinner on our last night and Alex the Grill chef made an excellent meal of lobster, salmon, and steak. Juan at the swim up bar made us excellent drinks and had a way of bringing the crowd around the bar together as one. He always had us laughing.Juan at the lobby bar WOWED us with his smoking rosemary drinks. We visit every night and told him to suprise us with a drink. He had a different drink for us everytime and each exceeded the first. Carlos our bell hop was equally amazing. He was a pleasure and my husband was impressed that he could speak Italian. Hiroshi was our favorite restaurant and we visited twice. Our waiter was the absolute best I wish I could remember his name. Ortitiz maybe?? (He was a bald guy)Bocados was great as well and the service there was great as well.Overall it was a great trip. We can't wait to go back and see our new resort family.
As95
From Tripadvisor
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"Wonderful vacation"

Fantastic staff & resort! Would highly recommend for anyone searching for an all inclusive vacation!! Pool service wonderful! Our view from our room was amazing! Dinner menus were great! Pool bar..for a great drink!
Wisrapids
From Tripadvisor
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"Fantastic new hotel!"

Garza Blanca is a beautiful new hotel! The decor is stunning!! Israel at the pool and Josue our Butler definitely made our trip special and both went above and beyond to make sure our stay was perfect!!
X7481 D Cdougs
From Tripadvisor
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"Garza Blanca, Butler Ariel"

January 2022 was my first visit to Cancun and I was very impressed with Garza Blanca. Our butler was Ariel. She was extremely helpful during our stay. I was very satisfied with her attention to detail and her wealth of knowledge about the area and available activities. All of the staff was very friendly.
Chinilla70
From Tripadvisor
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"Great Dinner and Experience"

Daniel was AWESOME, and we loved his suggestions for all items that we enjoyed at the Blanca Blue Restaurant at Garza Blanca in Cancun MX. The skirt steak was great and our shrimp dish was very good. We will certainly be back and will ask for Daniel.
R Collins67
From Tripadvisor
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"Butler Services"

We have been a part of the Garza Blanca for the past year and with Villa del Palmar before that. The Garza is a beautiful new resort. The building layout and prestigious indoor decor exhibits the Garza's elegant atmosphere. The pools, restaurants and the evening lighting ambiance all make the resort even more relaxing and remarkable. However, what makes the Garza experience even moreso impressive is the staff. The staff from the front desk to housekeeping to wait staff are always so pleasant and happy to serve. Everyone has smiles and their customer service skills are unlike any other place we have stayed.We have had butler services each time we have stayed at the Garza. Our first butler services were provided by Ariel. She is amazing, professional and very courteous. Ariel checked in with us multiple times a day to be sure all our needs were met accordingly. Ariel is always willing to go beyond her duties to be sure our stay is satisfactory and meets, even exceeds, our expectation. Because of her excellent customer service skills and professionalism, we always request Ariel for our butler services. We suggest if you'll be staying at the Garza, you should put a request in for Ariel to provide butler services. You will not be disappointed!
Sheris U8649 Lu
From Tripadvisor
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"Birthday Celebration"

Beautiful resort located away from downtown and the hotel zone. Hiroshi has great sushi and the restaurant manager Gabriel helped set things up for our large party (16) doing a family style meal. Restaurant manager Amr at VDP arranged for a couple of amazing meals at Zama and Davinos. Chef Oscar at Zama prepared us an amazing meal and we were served by our favorite waiter, Enrique, who has been serving us there for over 8 years and always with perfect service. Chef Fabian and his staff at Davinos prepared and served some amazing meals for us. Carlos, the Elite pool concierge always takes great care of us by the pool and makes every day special. The waiter for pool service, Enrique, kept us from being thirsty without missing a beat. Our butler, Rene (along with Damian and Jaquin) went above and beyond to ensure all our needs were taken care of. A special thanks goes to Lulu, the elite members concierge who went above and beyond when a member of our party had a medical emergency. She was just amazing in what she did for us when our Garza concierge was not available. There are so many amazing people at the resort it made my birthday extra special.
Jq1369
From Tripadvisor
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"Best sushi dinner ever"

Food was great, service was amazing, great ambience. Our server went above and beyond to make sure we ordered the right food. Amazing sushi, drinks, appetizers 100% recommend. We will definitely be coming back!
413phillipk
From Tripadvisor
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"It's all about the staff!"

Weve stayed at Garza Blanca in other locations, so we know how wonderful the experience is at a Tafer resort. The design, accommodations, and amenities are always spectacular, and the same is true of the new Cancun site. Keep in mind, there is still construction going on- it wasnt significant enough to bother us. Every single meal was consistently delicious- without a doubt, you will be impressed with the quality of food and drinks. There are currently 3 restaurants right on site- 2 more are in progress. However, the staff is what really makes the Garza Blanca experience exceptional. Some who deserve thanks for their exceptional hospitality are:At Bocados: Chef Isai, Erika, Luis Felipe and Javier gave us an amazing dinner experience, including the best steak Ive ever eaten. Then Ernesto, Alex and Luis nailed it again with strawberries flambe made tableside. Ruben, the manager, did everything to ensure our complete happiness.At the lobby bar: Julio, Diego, Angel, Cecilio, and Felipe amazed us with an endless number of custom cocktail creations and great conversations! Its wild to see how much Spanglish you can speak after a few drinks!At Hiroshi: Karla, Priscila, Zuri, Maria, and Francisco were so lovely, we came back 3 times! At the pools: Benjamin, David, Izmael and Ricardo kept the mezcal flowing and the Baja tacos coming!We will absolutely be back to visit our new friends in Cancun!
932jonnab
From Tripadvisor
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"We love Villa Del Palmar Cancun"

We have been visiting since 2016 for my 50th birthday. Every trip has been memorable. This time we stayed at Garza Blanca, but we were able to visit all of the VDP amenities as well. Cesar in Carpachio's is so full of joy and fun. What a great treat to have him as a server. The food is predictable which is great because it is good and fresh. We always visit the Village Spa as well and there was no disappointment at all! Victoria offered wonderful services for both a massage and a facial. Would like to see the locker room upgraded, but the experience was fantastic nonetheless. Adrian and Oeliander at Davino bar also are great! Such fun they have! They even remembered us from a year ago! We are owners so maybe we are a bit prejudiced, but we love coming back to VDP/GB Cancun. :)
Kaariantonette
From Tripadvisor
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"Villa del Palmar Cancun"

Very, very satisfied during our 5 days stay. All Inclusive deal is worth the price. Our room is spacious and very clean. Olivia, our cleaning lady did her job very well. Lots of food/alcohol drink/beer selection at CAPRICHOS and ZAMA restaurants food servers very friendly and courteous MANUEL, EMMANUEL,CESARANDRES and ENRIQUE (Zama restaurant). Alcohol drinks to max.
Manuelp H9049 Jv
From Tripadvisor
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"Leisure trip"

We had an amazing experience at Villa del Palmer. Daniel at front desk helped us check in and checked out. He is so helpful and welcoming and all information we need he was able to give us. COVID protocol were on place in whole resort. Very clean washrooms. Food was amazing. All helpers in whole resort were amazing. Kayak and paddle boating was amazing experience of my life!You can snorkeling and can see so many breeds of fishes.
Zunin2022
From Tripadvisor
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"Edgar Chan Rocks"

Edgar is a truly wonderful waiter that proactively anticipated or needs. He made wonderful suggestions that helped us and even made our night even more special. Thank you so much for all your attention!
Aavilaaragon
From Tripadvisor
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"Concierge Service"

Chris Olvera is not only a wonderful concierge, she is a wonderful human. She took great care of me during my stay. She goes above and beyond for her guests. When I needed something, she went out of her way to make sure I was taken care of. It is people like her in the world that give me hope for humanity!
490wendyn
From Tripadvisor
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"Great stay with the kids !"

We are a family of 4 travelling from Denmark with 2 kids of 5 and 8.We booked this resort for the kids club and we were not disappointed! , the ladies on the kids club were amazing , very organized and creative! My youngest spend all day there and my eldest was very into the videogames, when allowed. At noon all the kids move to either the pool or the beach , they have a system to ensure all the kids are counted and have fun, i was very impressed with their organization. Overall the room was nice and clean , but one of our beds was old and broken , we contacted the room service and concierge several times and only after 3 days and 2 reminders they fixed it , could have been better ....Service was good but very "american" so waiter are always keen to help if you leave a tip ... we were on the all inclusive package and this already included 14% tips, so we only left tips on exceptional services, which were quite few.Breakfast was nice but some fresh basic things were missing , like fresh bread (like baguette ) or butter (they have an industrial margarine that tasted quite bad ) , sometimes yogurt was finished and not refilled and juice tasted like from a box ...aside from that breakfast was nice .for lunch you have a Mexican restaurant (which we liked ) and a fast food restaurant with typical pizza, sandwich , hot dogs... so after 10 days of eating the same we were very bored .... we were missing some pasta or rice at least ! Also , Icecream was not part of any meal at all ..On Christimas day my son got stomach sick and we were looking for a doctor, in Europe normally there is a general doctor on the resort to help you, in here the doctor cost 167 USD ! just for the consultation ! so be careful not to get sick as it is quite pricey ! fortunately he got better the next day.the doctor office is now the covid test center, which is set at a reasonable price , normally opens at 8 am but on new year they arrived at 930 am and they didnt even apologized for the delay, there was a huge queue.The restaurants at dinner were nice , you could choose between:Japanese: sushi was quite limited so this was more like an general asian restaurant, it was very very loud so we avoid it Steak, this was an excellent restaurant , we totally loved it and it was the only one where the waiter was proactive enough to bring us a menu for kids (we didnt knew they had!) Italian , this was very good , with a nice enviromentmexican, it was also good but a bit limited. Overall a good experience , specially for the kids club, but i am not amazed by it , also the concierge team gave us wrong information twice and shoot out a lot of mails before the trip. The two times i asked them for questions they either did not bother to answer or didnt knew...i wanted to extend my stay one day and they daid sales handled that and gave me a number to US, i told them i was in europe and i needed a mail to contact them but they never answered back ... they are more focused on selling extra services for the hotel ... so just avoid them !
Lesly P
From Tripadvisor
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"Wonderful experience!!"

My husband and I spent a week at Villa del Palmar - Cancun and loved it!!! The staff were so welcoming, kind, and helpful. Carlos and Jose by the pool always looked out for us. Our concierge made sure whatever we needed was taken care of. And Gustavo in the spa was amazing!! He made our spa experience one of the best I've ever had! I strongly recommend this resort!
Pretty Ace Poodle
From Tripadvisor
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"Caprichios"

Breakfast at Caprichios was amazing every morning. Ignacio and Cesar were incredible and so friendly. Everything was kept full and their service was great. My husband was recommended a blue smoothie and asked for it every morning after. We are looking forward to coming back.
Am Jo Ge
From Tripadvisor
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"Fantastic hotel, great staff and super pools & food"

It was a very enjoyable stay, all the stuff were polite and efficient, especially Sebastian on the front desk. The beds were lovely and the linen impeccable and very high quality - I slept incredibly well.I had a couple of problems that I needed to resolve quickly and the manager at the front desk Isabel, dealt with them immediately and efficiently.Everything was cleaned rigorously everyday and the whole place was immaculate. All in all a fantastic top class hotel.
Stove Expert
From Tripadvisor
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"Fun First Time All Inclusive Experience"

My family stayed here over New Years ad we really enjoyed it. It was my husband, toddler, and baby. The rooms were spacious and well appointed. Very comfortable bed. We enjoyed eating in the restaurants (though I would say the food is, for the most part, mediocre). The vibe here is greant... super relaxing and the staff is immensely accommodating. I have a few points to share that might be helpful.~People "save" chairs and daybeds in the morning. By 8am pretty much all the chairs have been claimed. This is annoying. If you can't beat em, join em? We didn't know this the first day and ended up with just 1 lounge chair, which was actually fine since the kids don't sit still. And it did seem staff tried to help move chairs around and get people accommodated but we found this off putting.~There is a nice flower shaped pool that is very pleasantly warm. We loved swimming in the with the kids. The big pools - which are beautiful - were too cold for me to swim. My husband and toddler swam but if not the heat of the day, my daughter would be shivering. I wish the pools were heated more. The ocean is a pleasant temp.~No straws are provided, that is totally fine. But I should've brought one of our metal straws for cocktail sipping. ~I thought tips were included and wasn't worried about that but then I felt weird getting checks for everything and not knowing if I should tip. If I do something like this again I will come prepared with lots of small bills. ~We requested a pack n play, even called and reminded. But there wasn't one in our room and after asking 4-5 times, we never got one. I guess they were all in use but I didn't even feel there were that many young kids at the resort. They said it was based on availability. So the first night our baby slept with us. Not ideal as I am not used to bed sharing and it made me nervous. I was very surprised to not receive a pack n play. After asking a few more times I finally got one the next day. It was also often hard to get 2 high chairs.~We loved eating lunch at the Zama restaurant at the pool. Nice atmosphere and good food/drinks.~My daughter got her hair braided on site at the hotel and that was great, she loved it.~I loved the kid size bath robes in the room.Overall we really enjoyed this stay and experience. We enjoyed 3 nights before a weeklong stay with extended family at a rental house and that was perfect for us.
Molly C
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Wonderful hotel for families - clean, spacious/comfortable, and safe"

Having lived in the Caribbean, I have been to a lot of beach resorts. For me, this one was pretty good overall. Is it perfect for everyone? Probably not (if you are a young partier and want to be in the heart of Cancun, this isn't for you). But, I really liked it. First, I found the rooms to be very spacious and comfortable. The beds/pillows/towels/etc. were excellent. Also, they have a hammock on the balcony that allows you to really relax by the ocean.Our room was a 6th floor oceanview 1 bedroom suite -- highly recommended. With this option, there was a master bed, couch, murphy bed, kitchen, and washer/dryer (awesome if you're getting dirty on the beach or exploring!). This allowed our family a lot of room to spread out. The housekeeping was very attentive. Every day, they will clean the room and return at night to see if you need anything extra (coffee, water, etc.). Super nice.They have a lot of pools on the property including one with a waterfall bridge that kids will enjoy. While there are not waterslides and more extravagant water features, it was pretty nice overall. The kids liked exploring. The beach offers kayaking and has a large inflatable floaty in the ocean. Kids can swim out to it and have fun climbing and jumping (they provide life jackets). Restaurants: Zama and Caprichos were the ones we tried. We didn't pay for all inclusive. Why? Because we are not the types of people who stay at the resort all the time. We are likely to be out 30-100% of the day and aren't big drinkers. So, that means missing meals and drinks that "all inclusive" prices in. Thus, I found it better to just pay "ala carte" for meals. Yes -- it is expensive. But, if you do the math, you may save money this way even paying full price. (1) Caprichos: Very good buffet restaurant. Huge variety of foods at breakfast and dinner. Breakfast was probably the most extensive you can imagine -- everything and anything was there. Super good. For New Years Eve, we did their buffet. It was even more than what we saw on a "normal day." Just eye-popping and very extravagant foods. You will see Mexican specialties and regular things too.(2) Zama: This is a more casual Mexican open near all the pools. Dinner menu was better than the lunch one. Chicken Mole was fantastic. Likewise, enjoyed their appetizers and drinks. Highly recommended. Pricing was okay for a resort. (3) Minimart/Shop in resort: Expensive. But, decent option if you need something. If you want to save money, walk out of the resort gate and a few feet away is a very nice Shell station. They have almost the same stuff at 1/2 the price. They offer COVID-19 testing at the resort. But, I also saw it all over the place in Mexico. Even the ferry terminal had a place. Anyway, we did the test at the resort. Schedule it when you check in. Then, on the day of the test, pay early to avoid the lines. Test went very smooth. Have no fear - they didn't ram the q-tip into your sinuses!Pros:1) Nice spacious room2) Away from hotel zone -- so MUCH more peaceful (and probably safer) than other parts of Cancun. Probably better for families and not party people.3) Clean / Chill atmosphere.4) Good food and service.5) Can arrange tours, activities, airport transfers.Cons:1) Beach isn't the most beautiful one in the area. I'd say it is average.2) Away from "true" Cancun (if that matters to you).3) Had a "check out" pass paper that you have to hand to the bellhops when leaving. I lost the paper and had to get a new one. Just seemed like a weird procedure.Overall service at the resort was excellent. We didn't have any issues during our stay and they were helpful. Would definitely go back!
Justin H
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Villa del palmar"

Angels service this week by the pool was top notch. He made our family feel very comfortable! All our needs were met before we even asked! Could not have had better service! Gracias Angel! Your service was fantastic!
J2156 G Xwilliame
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Good hotel for families"

The hotel is very large but you do not feel crowded. The room was very clean and is equipped with a microwave and coffee machine. I particularly enjoyed the balcony hamock. It has three pools and two jacuzzis. However, the pools were too cold. Pool service was excellent. Moreover the breakfast buffet is overpriced at 650 pesos per adult! I also had difficulty when checking in as the hotel could not find my paid reservation.
Alvaro L
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Thanks for resolving the booking reservation issue"

Update: We posted the below review few days back regarding our booking reservation. The next day VDP general manager (Juan) reached to us and refunded the full amount. Thank you so much for quickly looking into our issue and resolving it. Really appreciate your help. We will definitely visit VDP this year :). Updated the rating to 5!! Also thanks to tripadvisor for providing a platform to post reviews which are helpful for others in planning their trips and also in resolving issues with hotels.First Review:We booked this resort after reading rave reviews about this resort and a paid lot of $$ and booked it during Christmas break of 2021. Due to some unavoidable reasons (my daughter was exposed to covid at school and we were worried what if she tests positive while in cancun and we cannot return to united states and we dont want to quarantine in cancum for 10 days), we wanted to postpone/reschedule (not cancel) our reservation to 2022. But the reservations department were not willing to 'reschedule' it and we did not get a single penny back and lost thousands of dollars. I would not recommend this resort to anyone. They should have been little considerate during these pandemic times regarding rescheduling our reservation, as we were travelling with small kids.
Pgd 99
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Wedding at Villa De Palmar Cancun"

I dont really write reviews, however, my experience at Villa de Palmar was extra special since it was a very memorable event I just had to share my experience. My wedding was perfect! My wedding coordinator Gabby Uribe made it so effortless and made everything go so smoothly. My family and guest loved the resort so much too that they plan to revisit again. The staff are so friendly and attentive, they always make everyone feel welcome. The restaurants are amazing and the food is delicious! My wedding went beautifully thanks to the amazing vendors that work with Villa de Palmar. Andrea from Eventos VanGogh created the perfect beach ceremony ji and reception from the flowers to the linens and decorations, it all came together beautifully. The catering staff and manager did such an amazing job being attentive to my guests and the food was delicious. I am so grateful for our great Photograher Oscar who captured the the most memorable moments of my wedding, he took amazing pictures and I loved the album! I would recommend to anyone looking to have a destination wedding in Cancun to consider Villa de Palmar, theyll have a beautiful experience.
Ruby Landin
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Best service Ever"

Everyone in this hotel is very very friendly. Especially Emanuel Chi, Manuel Hernandez Jorge Pech, & Miguel Velez at Captichos from the breakfast shift. They have the best customer service and always made sure we have everything we need. Hasta la próxima vez !
Dana19962022
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Best resort ever!"

Best resort Ive been to! Ive been to couple of resort in Mexico , but Theres no comparison to villa del palmar. The service, the staff, the beach, pool area, the view and the FOOD is amazing! I definitely recommend the restaurant Zama , waiter Rembrant Espadas was awesome!
Falisha Thomas123
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Christmas Break 2021"

Our family had the best visit to Cancun at the Villa del Palmar! The food was wonderful and the way we were taken care of was incredible! Everyday Benny helped our group of 11 (6 adults, 5 kids) get set up at the perfect poolside spot, while Angel kept our glasses and bellies fullmy 3 sons may never be as doted on again Highly recommend!
Henryp2022
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Very good and should get better"

This is a very good hotel. The pools are great. The staff are super friendly. The hotel is going through a soft opening so there is some construction ongoing. No big deal but there are some construction noises. The food in every restaurant we tried was very good. The rooms are well laid out. The hotel does have a few teething problems - long check in process, time to change incorrect billing, delays in getting a few room deliveries. The bedroom pillows are not that comfortable. The hotel is very good and will get better.
Nick L170
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Perfect Trip"

We have stayed at several resorts in Cancun and this resort was by far the best for a few reasons. First of all, the food was great! Often times the food at these resorts is not great but that was not the case here. The employees of the resort are what make this resort so amazing. The resort has pool attendants such as Ronaldo who made sure we always had any needs met related to the pool. Lena was the bartender on staff and was always crafting up new drinks The waiters such as Alejandro were so attentive and were quick to make sure you always had a drink or food in hand. I also loved that you could order lunch at your seat by the pool and they had tables around if you preferred to eat it at a table. The resort grounds were beautiful, they are still under construction in some areas but overall they were beautiful. The rooms were gorgeous! The best part was probably the heated toilets! Last of all our butler Rene was so attentive and made sure we wanted for nothing! We will be back to this resort in the near future!
Emmaflower2011
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Fantastic pools--very unique"

This hotel has the best collection of swimming pools I have ever experienced. The several jacuzzis were great too. I loved the individual butler available. We loved the balcony with ocean view and hammock. Food selections were very good. Liked being able to go to the attached Villa des Palmas hotel next door for Starbucks, sundry store, and more food options. Need to tighten up on some of the restaurants --taking orders and delivering hot food were not always connected resulting in cold food. Otherwise food quality and service were excellent. Needed to have entertainment options as existed at next door hotel. Weirdest thing was a shower with a glass door that would make one visible to the other side of the hotel balconies unless you pulled dark curtains. There was no bathroom door at all --did like having a separate watercloset with a frosted door and a great bidet. These bidets were also in all the public bathrooms too. Would go back when they finish construction and have a rooftop infinity pool. Prearranged pick up and return service to the airport was excellent and timely. The COVID antigen test was available and the results were supposed to be reported within an hour. We had a scare because we had not gotten results over 18 hours later, resulting in a restless night. Turned out to be an internet problem that we could not straighten out till a few hours before departure! The problem seems to have been with the company doing the tests.
James S
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Beautiful Hotel, Delicious Food, Friendly Staff - Overall Amazing Stay"

Staff - Attentive, warm, welcoming, and funny! They made our stay that much better. I am terrible with names, but the server at Garza Blanca's Hiroshi who speaks Japanese was just the best. So were the servers at Blanca Blue (all meals) and the Lobby Bar. The aqua aerobics instructor was awesome too!Food - All of the food at Garza Blanca was excellent!! Only thing was Hiroshi's sushi rice did need more vinegar. At the sister hotel, Zama and Davino were great. But avoid Hiroshi at the sister hotel, it wasn't good.Drinks - Good indoors, ok outdoors. Real cocktails at the lobby bar and Blanca Blue, which were great. The bars by the pool don't make the drinks that the indoor bars make, and not strong.Paying for food and drinks - After eating or drinking anything, you need to close out your tab, even if you have the all inclusive option. It was a bit annoying.Rooms - Beautiful and clean. Tub was large and deep. All toilet seats in the hotel are heated.Balcony - Good views (ocean view), but chairs are not that comfortable. Even so, it was relaxing.Pool - Beautiful and ample seating. It does close early at 8pm. Aqua aerobics at the sister hotel was fun.Beach - Not great. You wont get the beautiful blue green water at the hotel zone. A lot of seaweed, but they do try to clean it up often. I didnt see many people at the beach area.Covid testing - The on-site (at sister hotel) testing was really convenient and good price. $20USD for rapid testing. Fast results.
Jl0506
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Amazing Hospitality"

We stayed at the resort before it was fully completed. So, there are things that obviously still need to be worked out before they are fully open. But in lieu of that, the service we got was AMAZING!!! Alex, Benjamin, Marcia and David were lovely to deal with at the pool and Gina, our "butler," was very accommodating and attentive. We won't hesitate to go back!!
Alisonh E3778 Io
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Garza Blanca"

Garza Blanca is one of a kind! The staff & service was amazing. Every single staff member will go out of their way to accommodate your needs with no question. We will absolutely be back! Home away from home!
833karinnah
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Fun"

This is an amazing resort. I had a great time with all of my family and all of my friends. The staff is super friendly and the service was great. Rooms are also very clean and nice. I will definitely be coming back#toptier
Oliviaa N5342 Kt
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Vacation"

Beautiful resort with an even better view. The staff is great and friendly. They work hard to keep the entire resort clean and it shows. We will for sure be returning in the future, everyone here makes you feel so welcomed. #toptier
Kasend2021
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Wonderful Vacation Place"

Everything about our trip was perfect. The views of the ocean from the balcony are spectacular. We loved the infinity pools and hammocks. The rooms are spotless and have plenty of space for a family. Everyone who works at the resort is friendly and will go out of their way to make you happy. #toptier
3089 Al
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Great place"

We came with a big group and the staff was very accommodating. The rooms were spacious and extremely clean. The grounds were well maintained and there was no lack of entertainment. Defiantly will be visiting again. #TopTier
Josephl Y1757 Ri
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"The Getaway We NEEDED"

We had the most wonderful trip there this past summer. Everyone was so accommodating and went the extra mile to meet our needs. The pool was peaceful and serene! When we felt like venturing out, our concierge knew all the right places! The Mayan Ruins were amazing and the island across the water was super fun! Will definitely go back! Thankful for our friend, Jack, with #toptier for the awesome recommendation! Nailed it!
J809 M Wrachelb
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Staffs"

I really like the place and the house keeping was really nice. I had a wonderful experience at Garza Blanca. Every staff member I encountered, from the check- in to the cleaning staff were delightful and eager to help! Thank you! #toptier
Beachairsigns
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"The perfect family getaway"

Absolutely stunning service and views!! The pools and drinks were amazing! The hospitality was a 10/10 for every employee we came across. Their top priority is your happiness. With three small kids under 5 Garza Blanca is an excellent family getaway spot!! #Toptier
Culture47952080179
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Best beach getaway in Mexico!"

I have traveled all over Mexico and the Caribbean and this is by far the nicest and most relaxing resort I have ever been to! The staff was unbelievably friendly and attentive to our every need. The rooms were really nice and the staff cleaned them everyday. The bartenders were excellent, especially Pablo who made the best drinks. The pools and beaches were also very nice and relaxing. Would highly recommend to anyone traveling with family or friends! #toptier
Tschlom
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Great resort"

Garza Blanca is an amazing resort. Beautiful views of the pools and ocean, exceptional spacious room's, and fantastic service. Our Butler, Carlos, made sure we knew about everything available at the property. Oscar made sure we had fresh towels at the pool and consistently checked if we needed food or drinks. #top tier
8675309jen2021
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Great family vacation!!"

This was the first time we took our adults on a vacation since they were small (some of them anyway). Everyone had a great time. The staff were all so helpful, friendly and constant. The resort was amazing, it had everything that we needed. The pools were spectacular and the food was out of this world!! The adults kept raving about it all the way home. It was a time they said they will remember forever. WE are definitely coming back to this location, but we will visit a couple of the others as well.
Stacys0614
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Absolute paradise."

This was one of the most relaxing and needed vacations I have ever been on. Along with the rest of our company, it couldnt have been any better. Everything from the staff to the accommodations. #toptier
Jimmyf H3673 Eo
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Favorite vacation ever"

Every single thing about our stay was perfect! Amazing service & our room was on point! The most beautiful resort, the friendliest staff & amazing rooms! We had the best week! Garza Blanca went way over our expectations
Olivia M1311
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"A+"

We had the time of our lives. Everything was perfect and staff are amazing! The property is extremely clean. The pools are pristine. Our kids had a blast!! We will definitely come back again! #toptier
Jspec8129
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Best resort experience ever m!"

The resort was so nice. We never ever left during our stay. We spend most of our time at the pools and was given the best service you can ask for from our waiter Eric! He was very attentive and just catered to our every needs. Ariel was also very nice a. They both deserve a raise! I will definitely be visiting again and bringing my family
J974 V Tkimberlyd
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"The most amazing man ever"

Alejandro was the highlight of our trip. He made us smile every time we saw him and always had great energy!! 10 out of 10 recommend taking his super sexy pool aerobics class. Alejandro we will always remember you:)
275gracee
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Alejandro!"

Loved Alejandro!! Made it a great trip and he always put a smile on my face! Loved his water aerobics class and looked forwarded to his activities all week! Looked forward to seeing him everyday and will remember him!
286tylerz
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Outstanding Cancun resort"

I thoroughly enjoyed taking my family of seven to Villa Del Palmer Cancun resort. This was our fourth trip to the resort and wont be our last. The staff is outstanding. Our butlers Oscar and Otikio saw to our every need. The in room dining experience led by Mario and the head chef of the hotel deserves a Michelin star star! . All the restaurants were first rate with outstanding cuisine and impeccable service. Divino, the Italian restaurant, would make my Italian grandmother proud. Gorgeous setting with a wonderful private beach. Feel free to enjoy multiple beach activities or just chill by one of the multiple tranquil pools supervised by Carlos or Wiliam and enjoy outstanding beverage and food service which will exceed the expectations of any all inclusive resort. The truly exceptional aspect of this resort is the culture of the staff. They are professional yet warm. Your satisfaction and enjoyment is their heartfelt goal. The last staff member to serve us was Fernando who gave me some insight into the mindset of the staff. Apparently the staff talk amongst themselves and share their experiences with guests and feel a great sense of pride when guests have an exceptional experience. Their commitment is palpable and deserves praise. .
Gary F
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Birthday Trip"

Fantastic stay, all around. Staff, rooms, and grounds were all amazing. Would definitely return and highly recommend. The restaurants and food were way better than expected. The snack bars had many options to chose from.
Sammyh715
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Eric excellente"

Eric at the pool was excellent-best service ever!!Moses best at helping get us set up at the pool!They made our experience the best ever!Drinks and service great all day!!So much fun!!Thank you!!!!
V1464 F Rjenniferd
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Buensimo servicio"

Ángel y Luis están perfecto!!!! Muy bien servició!!! Very attentive on the beach front. Always fast and Helpful.Would highly recommend the experience and service! Would definitely come back for the fun!
264susanai
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Excellent service"

This resort is very well managed. The premises are very clean and the staff very professional. We received outstanding service throughout our 2 week stay. Oscar Tec at the front desk was exceptionally helpful and efficient. We plan to return.
Christian S
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Angel at Villa del palmar"

Request Angel on the beach. He is amazing and his service is even better. Thank you Angel for making our vaca so great! All the staff at Villa del Palmar ate above and beyond. We will come back again!!
Lisahelener
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Wonderful"

We could not have been more pleased. The room was great, the grounds were impeccable, and the beach was perfect. Staff was very nice. Food was great which was a pleasant surprise. A little annoying that with the all inclusive package you had to sign for everything but all in all, not a big deal. Covid testing was a cinch. Special shout out to our personal butler Rafael and head butler Oscar. They made sure to find us whenever they needed to relay any info and it was easy to get in contact with them when needed. Another special shout out to Enrique, Carlos and William, who made sure that we were never short on drinks or eats. And Carlos always had our chairs and daybeds ready to go. Enrique might be the happiest person Ive ever met and even when he was working in another area, he made sure to say hi and ask if we needed anything whenever he saw us. Went with our kids (ages 6-26) and everyone was pleased with the trip. A few tips - building 1 gets the most sun on the balconies in the evening and that side of the pool has sun for the longest period. And if you like sushi, the Japanese restaurant does not let you down. At the steakhouse the cuts on the regular menu are just as good as the choices on the additional charge menu. Would definitely go back.
Rminchicago
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Excellent ....but less lively"

VDP Cancun is my home away from home. Excellent service as always. Big shout out to the following members for their outstanding job: Front Desk: Uriel, Pool: Moises, Entertainment team: Nestor, Pepe, Adrian, Ariel, Genaro ; Housekeeper: Rosana, Bell boy: Gilberto , Antonio. The resort was less lively during my recent visit. No Aqua Zumba or Tabata classes, and only one night show during the week. Pretty quiet! Hopefully they'll bring back the 'lively fun' atmosphere to the resort. Regardless, my trip was great! Can't wait to my next visit!
Theresia710
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Wonderful Family Vacation Enabled by Great Staff & a Gorgeous Resort"

The hotel and grounds are gorgeous. The grounds are perfectly manicured; the suites are gorgeous with large comfy beds and great linens, as well as lovely balconies with a table and chairs, and idyllic hammocks. The food is fantastic! - At breakfast get the huevos motuleoss from Armando at Caprichos - he is a fantastic chef! Servers Cesar and Elias are great! - Order lunch by the ocean/pool from Bites. (The food at Zama is pretty good, but the service there at lunch is hit or miss... mostly miss.) - For dinner, you can't miss at La Casona STK, but Davino is out of this world. Ethel is kind, warm, welcoming, delightful, and a gracious host. - If you're lucky and can get into BlancaBlue (at neighboring Garza Blue), go! Chef Carlos is a master and the servers are so knowledgeable about the cuisine, the history/regionality of the dish, and are true professionals. Uzziel is fun and entertaining, and Deyvison is the consummate professional server. My family and I want to call special attention to William (Jose William Baaz Cotz). We met William on the 2nd day and he treated us like family every minute that followed. Upon seeing us, he would bring a bucket of ice filled with our favorite drinks for each and every one of us, including limes for my husband's beer. :) He always knew when to offer us food, appeared with new drinks before we even realized we needed a fresh one, and anticipated our needs better than any server I have ever encountered.Honestly, when we had to leave, the hardest part (other than having to return to the "real" world), was leaving William. I started crying when I told his boss how much we adored him and were impressed by his attentiveness, work ethic, and just the amazing human he is. He made our first family vacation truly memorable.Thanks to the Villa del Palmar team and most especially, William! <3
Jennifers F4599 Er
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Tip the Staff and be Treated Like Royalty"

Clean rooms, beautiful ocean views from every room. Gabriel Castillo, Jose, Miguel, and so many other staff members were helpful, happy, and went the extra mile to make our stay as enjoyable as if we were royalty. We came in 2019 and were so happy to see the same familiar faces in 2021. Tefar owners know how important it is for us to see our friends when we come and visit. Thank you for taking care of your staff during and after COVID-19.
Staych2121
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Oscar was great"

We had a wonderful trip. They assigned a concierge before we even got there to help us book excursions. We got all inclusive which saved money on food and drinks. Everything was great! All rooms have ocean view. There are discounts for booking excursions pre arrival. Take at least $100 in $1s and $5s for tipping.
Ginah E8658 Wp
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Breakfast service amazing some things fell way short though"

This property is gorgeous and has all you would need to relax. Make sure you ask for Cesar Soberanis when eating at the breakfast buffet. Top notch service! Benito by the pool is also great! Double check info from concierge though. They seem to give our wrong information ALOT. We are GOLD members and were told NO RESERVATIONS for anyone needed at restaurants. That is not true. They make reservations for special guests or people that complain. The one concierge told us that Cozumel and isla mujeres were the same size. NOT TRUE. We have a been to Mexico almost 40 times and have been to ISLA a lot and wanted to try Cozumel. Thank GOD I did my own research. Isla is 1.7 sq Miles. Cozumel is over 100 sq miles. Not the same. So not trust what you hear from concierge. Always do your own research. Weather as good! Beach was clean! There isnt a lot of activities by the pool. Not sure why? COVID? Or maybe just lack of resources. ALSO BEWARE THE POOL IS FREEZING! They do not heat the pool unless your ELITE and you have your own section of the baby pool area. Those pools are perfect! The main pools are freezing which kept everyone away from it but flooding the hot tubs which is not safe from COVID . And there kids in all hot tubs so forget relaxing with a drink and catching up with your partner. Not happening. Way too many kids in hot tubs with nobody regulating it.
Wanderer64933737362
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Eric on the beach is the best"

Eric made us feel at home and gave us a ton of laughs and great drinks! He even taught us a little bit of spanish.He went above and beyond in his service and definitely made our trip a little extra special
Lesinar123
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Best Places I have stayed at in Cancun"

Their staff is amazing beyond words! Ruben, Jorge and Alex are the best butlers and staff I have ever seen! The facility is under new construction but the hotel and resort are amazing. With little to no crowds you have the run of the place and more staff than guests!
Benb P2382 Sf
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"Can you say OVER THE TOP!!"

Hands down will be fabulous hotel! They are still in construction but we knew that so Im not going downgrade their rating. One visitor complained about the location! Ummdidnt they see that it far from the hotel zone. My opinion, the hotel zone is a little sketchy and dated. All the hotels north are newer and safer because its away from the party zones. This hotel is over the top! The food is amazing. They have only Blanca Blue open right now but thats because of the construction. They will have their own STK when its opened. They will also have a Hiroshi, Japanese cuisine. The pools are very nice and lots of places to lay. There are even hammocks over the water. The service is hands down amazing. Every employee is so courteous. Honestly there isnt anything negative about this resort. I also want to say that Ive been all over Mexico for the last three decades and this is my favorite! Last, I have not been given any incentives to post this whatsoever and I just referred GB to a friend who was planning to go to Finest which is north. Cant wait to come back next year!!!
Hillb
From Tripadvisor
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"Great entertainment and paddle boards"

Alejandro was great with the entertainment team! He was so helpful with the paddle boards and kayaks too. Our stay was wonderful and there was plenty to do at the beach and by the pool! The water zumba was real fun
E1117 Z Njuliao
From Tripadvisor
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"Thanksgiving Vacation"

Isaac, Juan, and Gabriel were awesome during our stay! The service at the restaurants, bars, and the pools was incredible. Kind, and very genuine people on staff.. We definitely enjoyed our stay at Garza Blanca
Pruittb2021
From Tripadvisor
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"Vacation"

Great service! David at the beach lunch restaurant was friendly and helpful. Food was delicious and the drinks were even more delicious. Beach front dining experience that cannot be beat. We had a great stay at Garza Blanca!
Kelly Dee02
From Tripadvisor
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"OSCAR at GARZA BLANCA"

Oscar was our poolside waiter for multiple days in a row. He was so caring and wanted to please. By the end of each day he could read our minds and would even suggest great drinks and foods based on what we had previously ordered. All the staff was polite and we were extremely fortunate to have Oscar serve us!
913maddiew
From Tripadvisor
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"Best Vacation Ever!"

My husband and I went on our honeymoon to Cancun and stayed at the Garza Blanca. I can't recommend it enough!! The hotel is pristine and everyone is so nice and helpful! Josue was amazing and checked in with us every morning. They really pamper you! The pool is beautiful and the food and drinks are amazing. Definitely go the all inclusive route! Side note, I lost my ring and was in a panic. They searched high and low and found it in the laundry chute. Not only are they incredibly honest, but they went through a lot of trouble to help me locate it. The staff is really amazing!
671jessicag
From Tripadvisor
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"Garza Blanca Cancun"

Luna and Amari were amazing by the pool in front of the restaurant. They were attentive, kind and wanted to make sure we had everything we needed! Alejandro was great! He was attentive to our alcohol needs (lol) making our trip memorable!
Lily L1922
From Tripadvisor
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"Dinner at Blanca Blue"

Dayvison was a wonderful waiter. He had great knowledge of all the dishes and great recommendations. He was very attentive and provided great service. We will definitely be back here in our next visit to Cancun.
957tammya
From Tripadvisor
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"Amazing resort - but not for everyone"

First, this hotel is beautiful, upscale, and truly an exclusive experience. If you are looking for the next level of hotel/resort service and accommodations, you are at the right place. From the attentive staff to the modern decor to the electric window curtains, and bidets in the bathrooms, you are getting the most up-to-date, cutting edge vacation around. That being said, there are some things that come with exclusivity; like having hotel staff/security knock on your at 11pm because you are laughing too loud. Like the pools and bars closing very early because older guests need their sleep, and of course for me, and African American woman, being asked randomly by a stranger when you are in the exclusive pool area, "are you staying here"?We did end up buying into the resort as it gives us access to many of the same resort types around the world and we were definitely ready for the next level of vacationing. Our sales guy Pablo was amazingly upbeat and kind. We knew the sales pitch like the back of our hand, like saying his dad was in town, so he would make it short, and a few others tactics (good cop bad cop), but the product spoke for itself. If you are even remotely interested in buying vacation property, do some research before sitting in the presentation so that you don't feel like you are being hustled. Make an informed decision. We had a extremely horrible situation with the hostess, Shyla, at the Italian restaurant, but head chef, Chef Fernando, the manager Manuel, and the two bartenders, Miguel and Carlos, bent of backwards to make it right. At the end of the night, we had a 6 course meal that the chef made up himself, without us even looking at the menu and my husband said it was one of the best meals he'd had in his life. Our server Roger never let our cups get to empty and his kindness and smile could light up a room. We understood that people have bad days, and I think the staff was aware, but the extent that they went to, to make it up to us, was definitely above and beyond. I have never experienced such care and understanding by management staff in my life.Happy to be a part of the Tafer family.
Vacation295151
From Tripadvisor
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"Awesome Resort!"

My husband and I just returned from the brand-new Garza Blanca in Cancun. We had an awesome time. At this time only one wing is occupied by guests but the soft opening will happen in December. Garza Blanca pools are all open, and Blanca Blue Restaurant, The Snack, and the Food truck combined with six Villa Del Palmar restaurants (next door) were fully functional providing us with many options. As usual, the service was superb! Many thanks to our concierge, Lulu. Ariel, our butler, was amazing. She was so helpful and accommodating. Thanks for making our anniversary celebration special. Our couples massage at the Spa was incredible thanks to Mireya and Erika. And the rest of the staffWOW! On our first night, we had dinner at the beautiful Blanca Blue. Thanks to our waiter, Clemente, for his help in choosing delicious entrées and making sure we were delighted. You succeeded! In the mornings we were greeted at Blanca Blues breakfast buffet by Mary who couldnt have been sweeter. Thanks to Victor, Eduardo and Manuel who were attentive to our every need.The pool side staff is outstanding. There were tons of chairs and cabanas, and the staff was sure to accommodate the guests. Ricardo, the pool manager, made sure we had the setup that we wanted. The waiters for The Snack rushed around serving guests with amazing speed. Thanks to Oscar Hernandez, Marcia Catalina, Benjamin, Abraham, and Pablo Cesar. We were treated each day to specialty cocktails and other treats. We loved the fish tacos! David served us a yummy lunch at the Bite Bar at VDP.Each night we had a cocktail at one of several bars. Thanks to Ariel Antonio and Tonatiuh at the VDP Lobby bar and Miquel Baltazar at the bar between Davinos and Blanca Blue. Hector was our wonderful server at VDPs Hiroshi, a favorite of ours for many years. Mauricio Aurelio and Tomas were exceptional waiters at VDP La Casona steakhouse. A special thanks to Tomas who went above and beyond to find us a bottle of wine that we requested. It was greatly appreciated.And Davino RestaurantAMAZING! Thanks to Sergio, Ethel and Antonios suggestions and attentiveness, we had 3 exceptional culinary masterpieces. I cannot say enough about Chef Fabian! I am part Italian and have been to Italy 3 times. Ive cooked and eaten some of the best and authentic Italian dishes over the years. I was adventurous and ordered the Chefs Inspiration all three nights that we dined there. Magnifico! Quindi molto bene! Were looking forward to coming back in January with other family members for my birthday. Chef Fabian, we will see you soon! Many, many thanks.
Edefelice
From Tripadvisor
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"Mi Amigo Eric"

Stayed for a wedding. Weather didnt quite cooperate and there was a bit of a learning curve as this was my first time staying at an inclusive resort. Despite some of my own personal challenges adapting to the slower pace of things, I was able to enjoy myself thanks to the support of the friends I traveled with and some new ones I met during my stay. My trip would not have been the same without the energy, enthusiasm, and professionalism of Eric, a waiter with the Zama poolside staff. Eric was a true beacon of hope whose smile cut through the clouds and gave me permission to completely relax and engage with the vacation that was upon me. Eric was able to genuinely exchange cultures and connect with my friend group while not missing a beat with his job duties. My old buddy Rich was able to marry his forever partner. I was lucky to find a forever friend in Eric.
Peter D
From Tripadvisor
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"Exquisite Service by Deyvison"

Deyvison provided personalized service at his own disgrace and made table side strawberry flambé for our anniversary and birthday celebrations. Not only did he provide excellent service, his authenticity made the experience memorable. We highly recommend the Blanca Blue and Deyvison!
488mikaelae
From Tripadvisor
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"Staff"

Experiencing such professionalism as we did, is worthy of an outstanding review, specifically for Eduardo Garcia at the Zama Restaurant. He demonstrates knowledge, courtesy, is pleasant and had excellent people skills and a great ability to speak English. We were impressed and hope to see him again.
W555 Z Dnancyg
From Tripadvisor
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"Villa del Palmar-Cancun...An amazing resort"

Our 7-day stay at the family-friendly Villa del Palmar was an experience we will never forget. There were 12 of us, ranging in age from 15 months to 79 years. The staff was extremely knowledgeable, friendly and helpful. Our butlers, Martin and Santiago, were able to handle and fill our numerous requests and they were carried out in a timely manner. When we were on the beach or in a cabana, Eric was there taking our drink and food orders...he even remembered from day to day some of the drinks we liked. Our kids surprised us with a romantic dinner on the beach. Saul, our waiter was professional and courteous. The staff at Villa del Palmer are respectful and are willing to go above and beyond what is expected. The resort is clean and has breath-taking views.
921cathyu
From Tripadvisor
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"Great service but little night life"

Superior service and beautiful , large rooms.Good food choices and very good drink selection.Very little activities after 10 pm and no bars or restaurants to "hang out" if you didn't want to go to bed yet.You were not even allowed to stay any of the hot tubs after 10pm.
909larse
From Tripadvisor
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"1st time to Cancun."

My husband and I visited Cancun for the first time. Villa Del Palmar is a beautiful resort with a fantastic staff. Adrian had our time by the pool fun and active. Our concierge Giovanna was amazing and extremely helpful. I don't think there is a bad view from any room. However the walls are very thin if you have a connection room. We do wish there was more to do on property after 10pm. We will definitely be back.
Q5705 Z Taliciat
From Tripadvisor
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"Oscar is the best"

Oscar at the pool was the most amazing attentive server. He was so helpful and the food and drinks were really delicious. I would strongly recommend looking for him outside. We were here for a wedding and they made our experience pleasurable. The front desk is still working out some things but they are very nice.
K2387 B Camyp
From Tripadvisor
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"Fantastic Spot for Destination Wedding"

My husband and I just had our wedding at Villa del Palmar and I can't say enough good things. All aspects, from planning and executing the wedding, to the resort itself, were so fantastic. On the wedding side, we could not be happier. The one downside is there isn't really a good spot for a rehearsal dinner, which we realized when we arrived, but that was more on our wedding planner (not affiliated with resort) who had sort of described/represented things differently. The wedding itself was wonderful and flawless, and we were able to charter a boat right from the resort for our guests which was amazing as a day-before welcome event. Resort is beautiful, staff is amazing, food and drink incredible. I cannot sing the praises highly enough!!
Katie W
From Tripadvisor
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"AMAZING!!"

We went to Mexico because we needed a vacation badly! They did not disappoint. Everything is so well organized and cleaned! However what makes his resort different from the others is the costumer service. They treat everyone like family while doing an excellent job! I want to give an extra thanks to the entertainment group Jose (Pepe) and the guy and girl with them (Sorry I forgot their names but not them!!). Luis from the Bite bar. Alfred and his partner at the bar. Alfonso at Davino. Oscar, Alfred, Oswaldo and plenty other people at Caprrichos! Oscar from the reception! Everyone from the Spa! Thank you for making this trip memorable, see you all soon.
Boarding Pass797537
From Tripadvisor
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"Go to this amazing resort. Sergio at Davinos and Martin for pools service make all feel like family"

Martin for the best pool service. He was so fast to serve amazing Bloody Mary in the morning and margaritas in the afternoon. Sergio at Davinos made us feel like family. The chef made octopus and this amazing stark with pesto. These two deserve much of the credit for our 5 star experience. We will be back.
Gljohnston
From Tripadvisor
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"VN"

The breakfast buffet was excellent. They have a health bar were you can order a variety of healthy smoothies with fresh fruit. The green juice was our family favorite. Everyone is friendly. Cesar, our waiter was excellent!All the restaurants are gourmet. The all inclusive option was worth it!
K4592 D Vvalerien
From Tripadvisor
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"Great Concierge"

Roberto Ochoa our Pre-Arrival Concierge has been an excellent communicator answering all of our questions and being extremely patient. This will be our first visit and it's great to have someone check-in with us before our trip. Looking forward to my stay, thanks Roberto!
Lisha Jam
From Tripadvisor
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"Beautiful Garza Blanca- Cancun"

We have stayed at both Garza Blanca and Hoel Mousai multiple times (5+ visits each resort) in Puerto Vallarta and this was our first visit to the beautiful Garza Blanca in Cancun! We were very impressed on so many levels. While the atmosphere & decor is very different from PVR, we love the modern take from the entire restaurant and suites and absolutely loved the pool area. Like always, the food is five star in every restaurant. Our drinks and poolside service as well as service for breakfast and dinner was consistent and always fantastic. Plenty of seats and options for my two boys to swim at the pool as well as great beach area with lots of space. My boys especially love the activity in the ocean and absolutely loved a few of the guys from the activity & entertainment. We are going back again next week right before the Thanksgiving holiday. We have to give a major shout out to those to atbtryky went above and beyond to make our stay so wonderful. These individuals were so genuine, always smiling, happy to see you and have a good conversation and always so grateful. The hospitality in Mexico but especially through Garza Blanca is what continues to bring our family back every year sometimes with friends and helps us to refer so many friends because we know they will get top-notch service. Front Desk- Luis Pool Side-Rogelio, Kevin & MauricioBeach activities: Adrian, Sebastian, Alexsis Entertainment- Alejandro Blanca Blue & Italian- Juan, Maurianna, Gustavo & EduardoBlanca Blue Manager- AaronHiroshi Manager- Ricardo BEST almond milk latte daily- NoelAND the best personal concierge was Ariel! She was full of energy, very happy, always able to assist and if she had a day off we always had an additional person to contact. She was great with communication and had all of our reservations booked and would check in on us daily at the pool. She even had a surprise for our boys one night with balloons and super Mario brothers desert. She was fantastic and weve requested to have her again when we arrive next week.Resort next store has fun activities for our boys (6 & 10) they loved the pottery kiosk with Reyes & Josephine. All in all a truly wonderful vacation! *For those who dont do all inclusive and trying it doesnt the first time, please TIP. Your food and drinks are included but you are having a service provided to you. These amazing people work very hard to accommodate you so please be kind and please tip.housekeeping, pool & bar servers, restaurant, concierge, bellman etc. I am always shocked how many people do not tip.
Shannonnieb917
From Tripadvisor
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"Villa Del Pamar!"

Villa Del Palmar is an incredible resort! My wife and I just returned from our first trip to Cancun to celebrate our 25th wedding anniversary. This resort is immaculate in every way. I arranged for a welcome anniversary welcome package, including a gourmet food tray, roses, and a small cake. Everything was beautiful and delicious. The Staff went above and beyond by decorating our bed with heart-shaped balloons and spelling out, Happy 25th Anniversary with colored rice! We dined at every restaurant on the premises and even tried late-night room service; everything was delicious! This resort is about 25 minutes away from the airport and not located in the "hotel zone." The location was perfect for us because it was a little more secluded with its own beach and plenty of activities to choose from throughout the day and evening. I also splurged on the Titanium Romance Dinner Package, which was supposed to take place in the pavilion at the end of the pier. Unfortunately, the wind had other ideas. The staff were so gracious and went ahead and decorated for us. The manager at La Casona STK greeted us as we were waiting because there was a delay due to a wedding. The manager personally brought us two glasses of champagne and then escorted us to the pavilion. Even though the setting was beautiful complete with flowers, lights, etc., the wind was so strong it blew glasses over. The manager informed us they had already set a table inside the restaurant if we needed to move inside. We ended up moving inside and had an incredible dinner with personal service from the waiter and manager. Thank you to all the staff at Villa Del Palmar for helping to make our 25th anniversary very special.We look forward to bringing our entire family to the resort next year!
James J
From Tripadvisor
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"Great resort to relax & just BE!"

My wife & I are kong-time Villa del Palmar (VdP) members & this was our 1st time visitor to VdP Cancun.We came intending to rest/relax, w/no excursions/crazy schedules - just beach, pool, & room balcony chills. We succeeded magnificently, thanks to the great staff & beautiful VdP Cancun resort. We stayed in an A&B 2 room with friends (another couple) - the bedrooms & balconies were plenty big enough & the shared living space (kitchen, laundry, living room, dining room) were perfect. Though it was available, we did NOT do all-inclusive; couldn't see spending the $100+/day per person & I am SO GLAD we didn't. We took 2 grocery store runs for food/drink supplies & we also ate at least 1 meal & had at least 1 'resort drinks' each day. The grocery runs provided what we needed to cook a killer breakfast every morning & then to make our own drinks, as desired, all day. Just for a cost comparison, all inclusive for the 4 of us would have cost $110+/person/day. Instead, w/2 grocery runs, taxi fares, +eating/drinking whatever we wanted (to enjoy, not to stuff) we spent approx. $36/person/day. Overall, we ended up saving over $2700 in food/drink costs & we didn't want for anything. We went to 2 grocery stores - Walmart Supercenter & Superama (Walmart Express). I wouldnt recommend Walmart Supercenter - the Taxi there was a long, rough & busy roads. The store had a bit of everything (if you've been to Walmart, you know,) but it wasn't worth the trip. The Superama had everything we bought at the Walmart Supercenter except cheaper, closer, & less chaotic.RESORT FOOD RECOMMENDS-angus hamburgers - incredible-Ceviche (my wife loved the cooked version)-nachos (huge plate to share) - pizzas (esp. reheated)-chicken fingers (so good)What makes VdP Cancun so special are the people who work here. They were so kind & attentive to every need - very thoughtful & proactive w/o hovering.Some shout-outs:-Moises pool concierge extraordinaire. This man is hard working, happy, funny, & so hospitable. Truly a rockstar at his job. He will go far in whatever he chooses to do.-Azucena, Eric, & Benjamin food/pool - such a sweet & hard working crew.-Innocencia gym desk-The front desk crew - we had a bit of a snafu with our reservation & they worked to sort it out quickly & with class.-The beach crew worked tirelessly to clean the beach of seaweed & kept it looking spotless.CHALLENGES-this wasn't a VdP issue but the difficulty of navigating getting your Covid test results to the airlines/appropriate authorities was a bear. Give yourself PLENTY of time to make sure to get all your ticketing, documentation, etc dialed in because it is fairly difficult to work through.
Scoeyd
From Tripadvisor
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"We love carmen!"

This is one of the best restaurants ever. Carmen was incredible. We love her and she kept us coming back again and again during our stay. She knew the menu, the food was amazing and she was great with our baby! I wish I could eat here every night. We have ate here twice during our stay and plan to again tomorrow before we leave
Caitlin P
From Tripadvisor
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"Joseph"

Romantic dinner on the beach for my wife's 40th, served by Gabriel. It was the greatest meal of the trip. We highly recommend. Banito and the manager Manuel were wonderful as well. Thanks for a night we are soon not to forget.
Joepowles
From Tripadvisor
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"Ask for Martin!"

In our vacation down to Cancun we decided to stop in at Blanca|Blue and we were provided with phenomenal service from our waiter Martin. We felt very welcomed. The food was also quite delicious and unique! We would definitely go back. We enjoyed the experience of the Mayan Coffee which was a great floor display (done right in front of you at the table!)
Angelina Raia104
From Tripadvisor
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"BEST LAID BACK VACATION!!"

This was our second trip to Villa Del Palmar. We had a great experience. The food was good and the staff was amazing. I will like to give a special praise to Enrique Tabasco, Martin Toro and a double praise for Moises. These guys are wonderful and made our trip memorable. I also would like to thank Kevin at the front desk. He was a lot of help and was very professional.
Tk217bs
From Tripadvisor
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"Second favorite vacation ever, next to Europe."

We've stayed at Villa Del Palmar before and I can honestly say you won't be dissappointed Very clean, exceptional staff and wonderful service. The beaches are clean and well maintained. Pools are very well kept and clean. There are two honorable mentions that I'd like to recognize for their beyond exceptional service. Marcos and Moises run their asses off to ensure every guest in their area is completely comfortable and their wants and needs are met. We were never without a cold drink, a clean dry towel, or shade to protect us from the sun. Literally, if even our feet were exposed to direct sunlight, Martin or Moises made the necessary adjustment of the umbrella in order to maintain our comfort. I cannot say enough about these two outstanding individuals.
Ben Mm2
From Tripadvisor
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"Fantastic Resort, the Concierre litterally saved my life!"

Excellent Resort, the service, facilities, rooms, pools, views, location, all 5 Star, the best we've been at in over 25 years of traveling. They all work very hard and employees are happy and enjoy working here. .The concierge, Giovana #617, is unbelievable fantastic, great!!! I lost 4 weeks of medicine, 14 meds each day, on my jet,. She called the airport baggage supervisor who said they were not found, lost gone forever. . Giovana , ordered, and had them refilled and delivered to me at the resort. United found them the next day, and Giovana found me, and had them safely returned to me, the next day. Delphino, the Italian restaruant, and Alonso, is one of the friendliest, most informative, help full waiters, I've ever met. The Steak house is excellent, Angel, was a great beach waiter, bar tender, even all the grounds keepers were great to talk with. You will not be dissapointed staying here in any room..
Mycowskis
From Tripadvisor
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"Great service at the Tiki Bar"

Alejandro and Sergio were amazing. Great bartenders. Friendly conversations. A lot of practice with my broken Spanish. I look forward to coming back and ordering another beachside drink from these two! Hasta el ao que viene Alex y Sergio! -Mateo
Tour10881248352
From Tripadvisor
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"Relaxing and oh so convenient everything resort."

Shout out to Felix Pech, server at Caprichos restaurant. We ate here 3 times in our 7 day stay. He made our buffet experience fun and delightful every time.The resort is beautiful and had every amenities we cared for especially the gym. We trained twice a day. The gym had guest towels, lemon or chlorophyllin drinks and an apple after workout.The pools were great. Lots of areas to lay out and hang. The beach was steps away. It had chairs and gazebos etc.
Radcliffe F
From Tripadvisor
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"We had an amazing wedding weekend!"

We just returned from a 4 night stay with our friends and family for our wedding. It was a wonderful experience. The rooms are amazing, the food is stellar, and the Service is top notch. Ariel Martin, our butler was so great. She helped make it an amazing experience. She is the best.Chef Carlos from Bianca Blue restaurant made an amazing dinner for us both the night before our wedding as well as the wedding itself. Everyone raved about the food. Luis the waiter from Bianca Blue is also top notch and gave us amazing service!I would highly recommend this resort. As of our trip, there were some things not yet finished at the resort ...it is amazing now and will be even more amazing in a couple of months.
Shanon S
From Tripadvisor
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"Best Vacation Ever!!!"

I cant say enough about this place. Beautiful property. If someone gives this place a bad review they are lying. The service was out of this world. My mom and husband are the two most difficult to please and even these two grumpy souls were won over. Oscar H, Ricardo and Ariel were fabulous!!! Food and Rooms were 5 star. Please, do yourself a favor and book here. It may cost a bit more, but you wont regret it!!! I promise.
348devild
From Tripadvisor
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"Excellent service!"

Oscar Hernandez took excellent care of us by the pool. We purposely sat in his section for multiple days. He left us wanting for nothing! Will see you again, my friend! The whole staff at Garza Blanca is amazing and we had a wonderful trip! Look for Oscar! You will have an amazing time!!
Hilaryberman
From Tripadvisor
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"Garza Blanca Cancun-Private Beach Dinner"

I want to first give a shout out to Chef Alex and his team the personal server and the server manager. They made our private beach dinner for us celebrating our anniversary an awesome experience. The meal provided was outstanding, everything was seasoned well from start to finish. Lamb, beef and chicken was tender that it melt in your mouth. My husband talked about the food all night. Our overall stay at Garza Blanca Cancun was great, everything was really nice and exceptionally clean. The staff was very friendly..Blanca Blue was a very nice restaurant and room service food was delicious that was we ordered serval times. Our designated Butler Jose did an outstanding job, explaining things to us, assisting with scheduling our private dinner and checking in on us daily. I would highly recommend this resort to anyone.
494latashas
From Tripadvisor
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"Wonderful Experience & Delicious food"

Blanca Bleu was amazing! Food was creative, fresh & delicious. Atmosphere was chic and refined yet relaxing. We had the best waiter both nights we visited, Davesen. He and his coworkers were so attentive & informative. It was our favorite restaurant.
Patriciah W986 Mb
From Tripadvisor
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"Blanca Blue - meal of your dreams"

100% incredible! From the table shared appetizers, to the Corn Soup, to the Short Rib. Every time a plate was placed in front of me I was WOWED. A must go! The decor and service from Luis and Clemente was the best service we got all week!
Samanthal B23 Rk
From Tripadvisor
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"Best meal ever"

Best meal ever. Juan is excellent and highly recommend visiting with any group size. The coffee flambe is really a treat and should be considered a required visit. Starter, app, Maine course, and dessert were all amazing.
Jaredb J7089 Hw
From Tripadvisor
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"Amazing Food!"

Blanca Blue was so delicious! The waiters (Luis and Clemente) and staff were very helpful and friendly. The duck and short ribs were a fan favorite. Ask Luis to pick your appetizers- all were fantastic!
801codyl
From Tripadvisor
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"Mexican dream"

My husband and I stayed at Garza with friends for 9 glorious days. Jorge was superb at getting everything we needed. The food at all the restaurants were truly amazing. As for our servers. Martin at Hiroshi is funny and delightful. Ceaser from the breakfast buffet was so eager to please . We had met Miguel and Luis from the Zak bar from previous visits and always know how to make my perfect drink (pineapple Chipotle Margarita with extra tahin). And Martin from Blanca Blue made me a wonderful Mayan coffee that was actually a coffee and a show.. But the real treat was Ricardo and Eloesa from the pool area. They went WAY beyond making sure we were well taken care of. Eloesa made us feel like instant friends . She was always super attentive, and so much fun to be around. She made as feel extra special. Now to Ricardo .After day one he always remembered my name and my favorite drink. Our chairs were always waiting for us when we got there . Umbrellas always put in the shade before we even asked. And was there for anything we needed. On our last day he presented me with a beautiful dessert and even brought over the chef. I truly feel we left with a special new friend here in Mexico. He is hoping to get a promotion to the top deck pool when it is finished. I truly hope he gets it. It would be well deserved. We hope to go back and see them again soon.
W1616 O Ecathyb
From Tripadvisor
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"Tiki Swing Beach Bar"

Alfredo Hernandez, Alex Noh & Sergio were so fun to be around and were excellent bartenders. They made our experience very enjoyable and always answered our questions regarding the drinks they were making. Very knowledgeable and always giving their full effort. We had a great time relaxing and enjoying the atmosphere at the Tiki Bar on Villa del Palmar's beach. They made our time here a great experience. If we were to rate them on a scale of 1-10, they would be a 10 (Excellent). Villa del Palmar is lucky to have these employees.
Cherylc O7855 Tv
From Tripadvisor
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"Awesome Vacation!!!"

The resort is still under construction but the noise was no big deal. The staff is excellent. Special shout-out to Renee in butler services and Eloisa and Kevin with pool side service. The food next door at Villa Del Palmar is excellent and cant wait till the restaurants and roof top pool are finished. Our whole family had an awesome stay and we were upgraded to a 4 bedroom loft which was amazing. The rooftop area with hot tub is very cool.
Voyager52300783175
From Tripadvisor
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"Girls Trip"

We had a group of 6 girls, and we all had a blast! Food and service was great at all the restaurants. The resort was beautiful and well maintained. We loved Martin Solis for our breakfast every morning! He really made sure we were taken care of and had everything we needed. Was nice to be able to take the boat over to Isla Mujures and not leave the resort. The beach was maintained and looked good. (I know there is an issue with the algae). There was some pool entertainment which was nice. Zumba, beach and pool volleyball. They did great getting people involved. Thank for the great stay, would love to come back soon!!
Kandimb1027
From Tripadvisor
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"Amazing stay"

We had a week long stay at Villa Del Palmar and aside from the resort being beautiful and clean the staff starting with Amr, head of good and beverage accommodating our needs and the wait staff including Antonio Mendoza among other were so accommodating and pleasant. We look forward to going back once again in the near future.
Jeremyn775
From Tripadvisor
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"Amazing Vacation"

We had an awesome stay, this place is absolutely wonderful, shout out to Hector our server at Hiroshi, he was awesome, really took care of us and made sure our meals were perfection, another shout out to Victoria at The Village Spa, she has the hands of an angel, I got the best massages and facials ever! Wilbert at the pool was also amazing, made sure to keep those cocktails and snacks coming, I found my place, I will never be staying anywhere else.
Lwolff966
From Tripadvisor
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"Excellent Trip!"

This trip was much needed after the year weve had. The resort is beautiful, clean, safe, has great food, and the staff is top notch. To be honest the staff is what makes this resort AMAZING in my opinion. Every single person took care of us like we were family. Thank you Benjamin Hernandez especially for taking such great care of us. If you are considering visiting, dont consider it any longer, just do it. Side note please go to North Beach on isla mujeres just across the way for the most beautiful crystal clear water beach.
Alejandrag F5669 Ig
From Tripadvisor
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"Eric and Raul made this trip amazing!"

This was my first time in Mexico and I was extremely impressed to say the least! I was recommended to Villa Del Palmar from a friend because I said I wanted a relaxing vacation. Please go and try this place and when you go, look for Eric and Raul poolside, and in the Bite Bar. First off, I have to say if it werent for those two gentleman I am not sure I would have smiled or laughed as much as I did. They made my first trip to Mexico an amazing experience and made me look to plan my next trip back. Eric went out of his way every day to make sure our day was good and also helped me learn a little Spanish too. Raul made my girlfriend and I laugh and just admire the little things. I feel like with the two of them I made friends that I will go back and see. We also had Victor and Azucena(sp?) as servers poolside and they were amazing. Villa Del Palmar also has an amazing spa. It was so good that the girlfriend and I went twice. We booked one before we arrived and after that we felt so good we booked another. If you want a Cancun get away I would recommend this place but dont forget to say hi to Eric and Raul! They will introduce you to many foods and many different shots to take!
Jonbellman
From Tripadvisor
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"Excellente!!!! "

We are at La Casona and have to mention our great waiter Saul. He was awesome!! Thank you Saul. Top quality food and impeccable service. We all had different steaks as well as sides and everything tastes amazing. Thank you so much. We will return
Keltickimb
From Tripadvisor
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"Mexican Cuisine"

Blanca Blue in Garza Blanca is a must if you are in the area of Cancun. Food was delicious and service was top notch! We celebrated our kids bday and they definitely went above and beyond to make it special for them. We will definitely be back! Highly recommend it.
Adrianav E5195 Gs
From Tripadvisor
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"Dining experience"

Hector Medina was fantastic and made our dining experience great! We cant wait to come back and enjoy the restaurant again! We were continually waited on and had a delicious meal. This was our second time here and we loved it!
188savannahe
From Tripadvisor
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"Excellent"

Davinos was truly an amazing experience. The food was delicious; the drinks, the appetizers, main meal, and dessert, but the wait staff went above and beyond in their attention to detail and promptness. He was very helpful when ordering. We will definitely return.
Amsherr
From Tripadvisor
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"Best service ever!"

During our trip to Villa del Palmar (Cancun), we were taken care of by the best cocktail server (Renan)-who tolerated all of our craziness and the only bartender that remembers me every time I head back for a visit (Adrian.) Some of the staff make it a priority to put customers first and it shows! Thank you, gentlemen, for another amazing week!
A6471 J Usarat
From Tripadvisor
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"Dinner at Davino"

As part of our visit to Villa del Palmar, we enjoyed two wonderful visits to Davinos! Amazing food and attentive and personable service! Of all the options available, this one is the absolute best!!!
Eft1020
From Tripadvisor
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"Paradise and Relaxation"

Roberto was attentive to our requests, provided us guidance and set us up with an excursion to Chichen Itza, massages and private transportation to and from our resort at Garza Blanca. I highly recommend this resort.
E152 H Florib
From Tripadvisor
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"Davino Restaurant"

Our best dining experience in Mexico at Villa Del Palmar. Our waiter Hugo is friendly, witty, and extremely professional. The marguerita pizza may be the best weve ever enjoyed. We would dine here every night!
Kibretneguse
From Tripadvisor
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"Villa del Palmar was excellent!"

Everything and everyone at Villa del Palmar was magnificent. I highly recommend the spa! It was amazing. And if you go to Bites make sure that you see Eric and Azucena. Their customer service was spectacular!
Aristeaw
From Tripadvisor
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"29th honeymoon "

Garza Blanca is amazing, we will definitely be back! We are towards the end of our 2 week trip and wish it could be longer. There is construction going on, but it hasnt bothered us a bit. Room service for coffee and fruit platter in the morning, breakfast later at Blanca Blue, long days at the pool, dinners out and relaxing while the hubby smokes a cigar. Could not have been better! Jorge has been our butler and could not have been better, attending to every want and need we had. Sent a cake for our anniversary to the room, replaced the fridge when it wasnt cooling enough because who likes warm beer , to making sure we had an extra bed for the weekend while the kids were here. He has done it all! Ricardo as our pool concierge has also been amazing, having a spot for us to go to every morning, trying to keep people with small children at a distance for us, and even chocolate covered strawberries for our anniversary! Benjamin, Rogelio, Luna, David, Alejandro, Eloisa and so many more I cant even count. All of them anticipate your needs before you even know you need them, our service has been top notch!
Sarvert2015
From Tripadvisor
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"Great Stay"

My preference is usually Adult Only (all inclusive) resorts. Even though this is a family resort, my husband and I had a great time. We stayed at this resort from Oct. 7-12th. I was pleasantly surprised with our very spacious one bedroom accommodations with a very spacious balcony. The resort offers complimentary water activities (i.e. kayaking, paddle boarding, snorkeling). I particularly llllóovvé the wait staff at the pool and beach area. I admit the drinks (cocktails) were watered down. Matter fact, I witnessed staff pouring water in the cocktails before adding the liquor. The beach was beautiful but rocky when first walking in. The seaweed was manageable. Plenty of beach umbrellas and seating on the beach, and couches that anyone could access. The pools offered lots of space where you didn't feel crowded. I like the fact that there was towel stations available for pick up without having to sign for them. Covid testing was also provided but you had to pay out of pocket ($20 for Antigen and $80 for the PCR). The gym was great. Grounds were well kept. Restaurants available include: Excellent breakfast buffet at Caprichos that offered a health bar where you can get freshly made smoothies. Zama is a Mexican restaurant that had pretty good food. There was also a second Mexican restaurant that had good food (but I forgot the name). Bite Bar is perfect for lunch when lounging by the pool or beach with wait staff. Palmita Market & Deli is very convenient and has a Starbucks. La Casona STK (not open), Davino Restaurant (great food and excellent service). Let me say, while my husband and I were waiting to be seated in Davino Restaurant, we went to bar inside the lobby just outside the restaurant. There were two additional people there before us. We waited patiently until they served those guests and thought they would come serve us afterwards. Additional people starting coming to the bar and the bar staff immediately waited on them and completely ignored us. Eventually, the bar staff came to us and I called him this BS. On another day, we ate at Hiroshi (Japanese restaurant). Our waiter was horrible, very slow, I had to ask for silverware, after sitting for almost 20 minutes I had to ask for our appetizers (mind you, several people were seated after us and received their cocktails/appetizers before us), cocktail was water downed, and the main course was meh. Someone spilled a drink right next to my chair (that splashed on me) and NO ONE came and cleaned up the messed. Beware, we had to do a timeshare presentation they claimed would be only 90 minutes. LIES- it was over 3 hours. Our "salesman" Armando- spit every time he talked. Thank goodness he was wearing a face shield and we had on our mask and stood a few feet from him. Other than those incidents - we had enjoyed the resort.
Shimira H
From Tripadvisor
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"A romantic evening topped with great dining experience"

Just finished dining at the steakhouse at Villa del Palmar. The service by Efrain was impeccable. The food was superb along with the dessert. Atmosphere was of high quality. You can make it what you want.a romantic dinner or a gathering of friends or family. Enjoyed our romantic dining experience.
Judy Keith53
From Tripadvisor
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"Perfection!"

Excellent service, excellent food, pristine grounds, amazing staff! Definitely recommend! Will be returning very soon! May even return yearly I enjoyed it so much! Perfect couples and families. You absolutely wont be disappointed guaranteed
Meander05740960118
From Tripadvisor
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"Awesome Stay"

My fiancée and I booked at Garza Blanca for mid September, knowing it was a new hotel. We were so happy we did. The hotel and staff were amazing! The rooms were stunning. All of the staff were so friendly and accommodating. We want to acknowledge a couple that went out of their way to make our stay wonderful. Adrian and Arturo - our butlers - made our vacation very easy and relaxing by booking reservations for restaurants and excursions, and helping with anything we needed. The pool staff was extremely attentive - especially Ricardo (pool supervisor). He welcomed us each day with a warm smile and delightful conversation - he made sure we were always well taken care of. and would not let us lift a finger! Also, Cesar and Rogelio were very attentive with drinks and food. Estephania at Blanca Blue was delightful - she was so thoughtful when she remembered that I love churros and didn't get to have them one night, so she had them specially prepared for me at breakfast. When we were on the beach at Villa Del Palmar we had a minor incident and the security guard, Rodrigo, was extremely helpful and took care of the situation. We loved our stay and will definitely be back next year!
Planetclare17
From Tripadvisor
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"Attention to details at it's Best!"

They say it's the little things that count, and the resort delivered. Luxurious, high quality, hospitality & attention to details at it's best. Having been travelling internationally and staying in five-stars hotels, GB impressed me the most with it's thoughtful design. Loved the remote curtains, beautiful bed, kitchen and showers, amazing pool and view, and of course...yoga in the morning. If you are looking for a relaxing, peaceful & luxury getaway, GB is the right place. Looking forward to my next visit!!
Theresia710
From Tripadvisor
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"The staff makes this hotel a winner !"

We used the kayaks for fun and exercise almost daily during our stay, and we had a great experience particularly because of the friendly, attentive and helpful staff. Special mention to Ariel, Alexis and Sebastian who went above and beyond to make sure we had fun and a great experience.I would definitely recommend this hotel and mainly because of the staff and impeccable facilities.
Polar Br
From Tripadvisor
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"Amazing Relaxing Holiday - Just what the doctor ordered"

Finally able to travel after a long awaited COVID lockdown. From our room to the pool, everything was top quality. Understandably, they are not fully completed construction and the noise level wasn't bad, they made up for it with nice light afternoon music artists and exceptional service at the pool. David, Benjamin & Rogolio made our time at the pool rememberable. David made sure we were well taken care of with our drinks, Benjamin set up our beach chairs in the morning after knowing our routine. All the staff were attentive and always smiling and willing to help. Our Butler - Rene, always sought us out during the day making sure that all our needs were met. We did the AI for our time there and don't regret it. There is only one restaurant at Garza open for now but we had several choices at Villa Del Palmar. No particular favorite aside from Breakfast at Blanca Blue. A special thanks to Adrian at the Tequila Bar who always made our before dinner coctail hour enjoyable. What a memory he has, knowing our room and drink order upon arrival. Cannot wait to come back and see the completed look but really didn't mind the quiet times at the pool. Very clean, very attentive to covid guidelines.
Susan K
From Tripadvisor
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"Excellent steakhouse"

Jesus gave us excellent service and the food was amazing!! We will definitely be coming back here every time we are in Mexico. Highly recommend and hope you enjoy it as much as we did. God bless you .
Martinc T4951 Qt
From Tripadvisor
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"Best evening"

Best service and food we have had since arriving at villa del palmar. We were invited to try the Blanca Blue restaurant and it was amazing! Our waiter was Dayvison, he gave us recommendations for meals and they didn't disappoint. My 4yrs old kid fell asleep, and Dayvison put two chairs together, and got a soft blanket. What an amazing service!
Josephr M3470 Vf
From Tripadvisor
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"Great Service!"

Gabriel was so sweet and kind. He helped us when it rained on us and escorted us to a nice seat indoors. Be provided us towels and made sure we were taken care of. We had a great night! 10/10 would recommend!
6478046631
From Tripadvisor
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"Garza Blanca"

Excellent service in every way... room service, the food and presentation are amazing, we truly recommend Blanca Blue restaurant. A shout out to our waiter Ruben, very knowledgeable, great attitude and nice. The place is very elegant and impeccable.
N8880 N Glorenam
From Tripadvisor
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"My happy place GB Cancun"

Amazing food and service. Our dinner servers Daniel and Davison are very knowledgeable and professional.Please try it out, you will love itIn the morning Mariana prepares the most delicious cafe.Our butler Rene is the best. Every day Rene keep amazing me with his professionalism. I will request him every time I come here.GB Cancun is my happy place
990annieb
From Tripadvisor
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"Food was excellent!!!!!"

Martin our server was Great. The Mayan Cafe was great Martin did a great performance!!! The restaurant food choices was awesome. Will be making another reservation to try other Manu items.. the atmosphere was very comfortable, calm and relaxing.
Jevoyand
From Tripadvisor
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"Black Tie Month"

We had an AMAZING trip and Alejandro with Black tie month was the best customer service attendant weve had all week! I cant wait to come back and see him . Our trip was well worth it. I cant wait to become a member here!
Kristinak151
From Tripadvisor
Default avatar 2020 61

"Don't get hooked into the Membership."

We went to VDP Cancun on a promotional price which was all-inclusive for $499.00. A tour was mandatory which did not last 90 minutes or even 2 hours. They are selling a points membership but don't provide information completely. Company Tafer Resorts only owns CDP Cancun, no longer has CDP Puerta Vallarta or anyother Villa Del Palmar resorts. They own Garza Blanca which the membership points are used. the resort itself was clean, comfortable, and staff very gracious. Steer clear of the Membership sale pitch.
Corinne L
From Tripadvisor
Default avatar 2020 60

"Cancun vacation"

Amazing time the staff was fantastic. Moises took care of us at the pool everyday like royalty. The entertainment team was the best I have seen; super friendly, full of energy and fun activities. Alejandro, Alexis, Jose, Adrian and all the staff was amazing. We aqua Zumba, played beach/pool volleyball, learned to dance and had a lot of laughs. Really a fun place to vacation, everything you need for a great time. We are coming back.
Tourist21309585650
From Tripadvisor
Default avatar 2020 8

"Alejandro"

Alejandro is our favorite!!! He is seriously such an amazing man! His energy, love , attention and attitude are everything you would want to talk to while on vacation. Thank you baby!!! ( Alejandro aka brown sugar aka the best!!!)
744gresias
From Tripadvisor
Default avatar 2020 35

"Guest"

Candelario was the best!!!! Please make sure to see him!!! We love him so much he is the best! Everyone else should live Candelario, you cant have the best time with ourout him!!!! When we need our drink he is there. He is the best server there is.
Ryanh H7979 Xr
From Tripadvisor
Default avatar 2020 57

"Best Vacation Ever"

My family and I had the GREATEST vacation ever at Villa del Palmar Cancun. Our personal concierge Lorena Suarez was superb. She booked excursions for us that were a dream. Thank you Lorena.Let me start by saying the resort is gorgeous. The staff is unbelievable friendly and courteous. The food is to die for. Zuma by the pool is fantastic. The Italian restaurant Davina is divine, steak house and Sushi out of this world. We cannot wait to come back next year.Thank you Lorena and Villa del Palmar for making us feel great. .
196rudyc
From Tripadvisor
Default avatar 2020 14

"Great restaurant!!!"

The food is spectacular and the service is second tonone! We were at the resort for 2 weeks and after trying all the restaurants the first 4 days, we decided toEat at Zama every day after! Although all the restaurants have great food, the staff at Zama were welcoming, quickly knew our names and offered personal greetings and touches. It was like eating with family every day. We tried everything on the menu! The food is gourmet all the way! Fresh and delicious! The drinks are innovative and refreshing and they did not ever miss on offering on the quality of food, service or atmosphere! I would return to the resort just to eat here for a week!!
Crnalady123
From Tripadvisor
Default avatar 2020 56

Quality food and professional waiters. Our Hugo was the best all through and made sure we enjoyed every days meal.will definitely come back with friends next time and hope for the best experience again
645eddiee
From Tripadvisor
Default avatar 2020 62

"Villa del palmar first visit."

We loved the tiki bar by the beach. Service from Adrian, candelario,and Luis was exceptional. Great drinks and attention to detail from these gentleman. We Cant wait to be back and visit. Cheers from Robert and Andrea
Andreaa I744 Ey
From Tripadvisor
Avatar045

"Great resort horrible food"

The food in room service is better than the resort restaurants but all in all I cant wait to get back to the US to eat the food that Im accustomed too. The resort is beautiful though. The pools are to die for. I loved the resort just didnt like the food. Other than that its amazing
Star H
From Tripadvisor
Default avatar 2020 47

"Cancun Vacation"

He was good teacher in stretch class and kayaking and Zumba had a great time in all the activities this was my first time at this resort today was our last day and he helped make it The best day had lots of fun
Y2533 P Wannam
From Tripadvisor
Default avatar 2020 19

"Anniversary dinner while on vacation was special"

We were at the resort for a week with 5 restaurants on campus and unlimited count of restaurants in Cancun. We ate dinner here with Hugo, phenomenal waiter, at Davino 3 times. First time made a good impression, second time was very comfortable, and third time was special. Hugo, chef, and everyone else was very attentive and professional and really understand why individuals, couples, family, and friend groups come to vacation in Cancun and eat at Davino. We celebrated our anniversary here and will definitely come back. Thank you, Hugo. Thank you, Davino.
Alexb L20 Pg
From Tripadvisor
Default avatar 2020 20

"Villa del Palmar is my favorite!"

Just stayed a week in Cancun at Villa del Palmar. Cant say enough about the outstanding service and food during our stay. The staff is very hard working and always looking to provide best in class service. We just feel so pampered! Also, excellent Covid protocol with masks, sanitizer and on-site testing. Special shout out to Eric for friendly pool-side drinks and food.
Familydining2020
From Tripadvisor
Default avatar 2020 18

"family tradition"

We just returned from 7 days at Villa Del Palmer Cancun. Our kids stayed there 2 years ago and loved it. We also loved the people and the service. Most of the aspects of the trip were top notch and more than we expectedRodger the waiter at Davinos was special and he took care of us for our 40th anniversary dinner. He made Mayan coffee that was awesome and the food was special.The thing that will make it unlikely to return, beach was nasty seaweed was ugly and could not use the beach
Irakal
From Tripadvisor
Default avatar 2020 29

"First time"

Service staff were quick and came around regularly.Volleyball starts at 11 and 2 I would recommend not missing out on the fun. The entertainment staff are great but shout out to Alana, Chloe,and Karla
Jodiistone
From Tripadvisor
Keltickimb

"Excellente!!!! "

The service is impeccable and the food was delicious. Martin our server took excellent care of us including making a special dessert for the birthday girl. I would highly recommend Blanca blue during a stay at Garza Blanca Cancun.
Keltickimb
From Tripadvisor
Default avatar 2020 19

"An amazing experience!"

Garza Blanca was amazing, our family had a wonderful time, the staff is so attentive and cordial, the food was outstanding at the Blanca Blue restaurant and our server Martin was the best during dinner time. Martin made sure we had an amazing experience not just dinner and everyone was splendid. We will definitely recommend and come back to Garza Blanca.
Karen N
From Tripadvisor
David n

"Incredible meal at Blanca Blue"

Amazing food AND the best server, Feliciano! He is an artist! Order the Mexican Coffee and watch him make it! Incredible! What a highlight to our stay here! If your staying at Villa del Palmar, it's a few steps away from the pool overlooking the ocean via windows. Such a modern yet authentically Mexican cuisine experience.
Davidn V4378 Mb
From Tripadvisor
Default avatar 2020 58

"Great staff !"

We had an amazing experience at Garza Blanca Cancun !Great staff all together !At the pool site we recommend Oscar,Cesar KevinManagers (everyone is just awesome) they are all very attentive and super respectful and hospitable We will be definitely coming back to Garza Blanca Cancun.
Z404 G Rvanessae
From Tripadvisor
Default avatar 2020 9

"Excellent Service and Amazing service"

Feliciano our waiter did an excellent job explaining all the plates and describing the food. The restaurant is so elegant, the food is absolutely amazing and the service was so perfect. I loved everything and planing to come back to Garza Blanca and specially to this restaurant. Highly recommended, you wont get disappointed
Apigaca
From Tripadvisor
Default avatar 2020 57

"Birthday dinner"

Wow wow wow - what a delicious and pleasant experience. The food was so good. The service and food were superb. One of my favorite experiences in Cancun. Ruben, super pleasant and serviceable. Thank you so much- will come back for sure.
Kevinifreyre
From Tripadvisor
Default avatar 2020 23

"Employees Make Your Stay Wonderful!"

What makes this particular resort so exceptional, is the employees are very friendly, hardworking and accommodating. They keep the grounds beautifully maintained. The rooms are extremely comfortable and spacious. You feel safe here and very relaxed. My only qualms with the resort is that it is small, and there is no where to walk other than having to leave the hotel premises. Its very far from the other resorts, so you feel isolated. If you have older kids, its a better idea to go to a larger hotel or one that has many more activities for the kids, especially teens. The food options are limited in the am. There is no ice cream, cookies or chocolate like youd find at other hotels. The pastries at breakfast are pitiful. Americans need ice cream and chocolate!!! We need fresh out of the oven & crispy pastries.All in all, our family had a great trip! We ventured out to Isla Mujeres, which was nice. Definitely recommend renting the golf cart to drive around the island. I just want to give a shout out to David, the exceptional waiter in the morning! Such a pleasant person!!!
Jobab
From Tripadvisor
Default avatar 2020 50

"Awesome"

This place is one to visit at least just once. Everything is world class: food, service, facilities, rooms, pools, friendliness and much more. The kids are definitely happy and WELL taken care of. As an all-inclusive place, you definitely get much more than double you pay for. The bathrooms could be a little cleaner though. Big ups to Alexi(volleyball and salsa), Eduardo, Damian and all the others. They do what they love and love what they do. Will definitely be referring people here for sure.
Hermanno235
From Tripadvisor
Default avatar 2020 6

"Excellent"

Wonderful dinner and excellent service!! Dayvison was amazing. Loved the tortilla soup. Dinner was incredible. And dessert was worth saving room for. Location is incredible as it overlooks the ocean with panoramic views.
Maryb L7542 Za
From Tripadvisor
Default avatar 2020 2

"Amazing family vacation! Beautiful resort and people"

This resort is beautiful inside and out! But what makes it even better is the staff working. Our assigned butler, Ariel, was available for anything we needed for reservations etc. Ricardo was in charge of the staff around the beautiful pool. He made sure our usual spots by the pool were set up for us with towels, umbrellas, and chairs together for our group. David and Elosa several other poolside waiters took care of us and had coolers to keep our drinks cold and everything! This was the best poolside service I have had at any of the resorts I have ever stayed. The team was very personable and knew us every day. For dinner the Blanca blue was amazing. The staff there were wonderful and gave excellent recommendations on what to eat, the chefs recommendations and accurate descriptions of the food. The portions were very large we had to split dessert at the end.We came just a few days after hurricane Grace came through so there was a lot of seaweed on the beach however it was probably 2 feet high and they had it cleaned up in two days I could not believe it. I cannot wait to take another trip back here!
Thefamilytravlers3
From Tripadvisor
Default avatar 2020 12

"Delicious"

The service was excellent and the food was to die for. We were taken care of from the time we arrived until after we were done. Love that there is a prehispanic section on the menu. Best food Ive had in Cancun. Cant recommend them enough!
Katc D9242 Mt
From Tripadvisor
Default avatar 2020 58

"Great food, excellent service"

We are at Blanca Blue twice during our trip and had the best service. Davidson was fabulous, kind, courteous, and attentive. The food was amazing. The shrimp appetizer was a favorite as well as the creamed corn soup. We enjoyed everything we had to eat and drink. We highly recommend!
Kfitz711
From Tripadvisor
Default avatar 2020 56

"A great birthday celebration"

Our first time at Garza Blanca, the hotel is first class and the service from the staff is outstanding. These are hard working, humble and dedicated service staff who give their best every minute of every day. People like Ricardo Cánul in the pool area, Elizabeth one of the concierge members, Lazaro our butler, The cleaning staff, the parking staff, there is not one area of service that is not deserving of great praise. You can stay at great places but Garza Blanca is truly unique because of the wonderful local people working there. God bless them and their families. Julio Artiga & Claudia Medina Artiga
Piliyjulio
From Tripadvisor
Default avatar 2020 46

"Romantic Dinner"

Blanca Blue is a beautiful restaurant with amazing views. Our waiter, Ruben, was professional and attentive. Our favorites were the Shrimp and the scallop appetizers, the lobster bisque, the skirt steak and the desserts. The food was great with beautiful presentations. We also loved the Sax player which was a nice touch. She really set the mood for a romantic dinner. Thank you Ruben!
629beverlym
From Tripadvisor
Default avatar 2020 47

"Our server Ruben was the best!"

First time staying at this hotel and I have to say everything was delicious! We were lucky enough to have Ruben as our server. If you come to dine here, request Ruben as your server. Hes a joy to have as your server, hes the reason we give this an Excellent experience.
Jco1991
From Tripadvisor
Default avatar 2020 40

"Excellent"

We arrived with our family in cancun. We went to Blanca Blue for dinner. The restaurant is beautiful and very classy. We had a wonderful waiter Daniel! He took care of us and recommended excellent selections from the menu. For dessert we had Mayan Coffee which was an amazing show and delicious!! Highly recommend staying at the resort and dinner here is a must!! We will definitely be back to see Daniel and his team. And cant forget the Pomegranate tequila!
Lettuce Eater23
From Tripadvisor
F javier torres

"Best restaurant in Cancun!!!!"

Wow, this is how I like to start my review,By far this is the BEST I have seen, excellent service by Ruben, Alex and Geraldine, well I need to say that everyone did Great, the Food is Super Great, Drinks OMG we are coming back!!! great variarity, every single one we ordered was amazing my words cant describe them. So delicious! You need to come and try it Guaranty you will love itThank you all for a wonderful Dinner:)
F Javier Torres
From Tripadvisor
Default avatar 2020 23

"Garza Blanca -Server Martin at Blanca Blue Restaurant"

1st time dinning at Blanca Blue! It was my birthday and we decided to try Blanca Blue while we were vacationing in Cancun. Martin was our server! As soon as we sat down he immediately came to welcome us with a warm smile! Our experience dinning with Martin as our server was amazing. He is fantastic and recommended several delicious entrees all amazing !! including the Mayan Coffee which is a must as Martin prepares it table side and is the highlight of the dinner! Martin is the absolutely the bestso much as we came back to a 2nd time before we left as the food and he is that good! Reserve your table with Martin. You wont be disappointed!!
615trinar
From Tripadvisor
Default avatar 2020 5

"Great vacation for couples"

The hotel still under construction only 1/3 done but the stay was great the place and staff exceeded my expectations very great all inclusive package the best, because of the hurricane we had to change the plans on the last minute and we decide go to Tulum there was no transporte available and we started to make phone calls and find this excellent transport company the driver Miguel was respectful, polite on time and very attentive to the entire family we very much recommend this company for transportation.Islaholics tur Contact serguzrod71@gmail.com
Adaos218
From Tripadvisor
Default avatar 2020 66

"Great time! Hands down the best customer service!! We left in awww of this place and planning our next visit. "

We celebrated my husband's birthday here Fernando and Daniel exceeded our expectations!! The view is spectacular and to add to that amazing food and excellent customer service. It was such a great night and a unforgettable one for all the right reasons. Highly recommend this place.
Escape643509
From Tripadvisor
Default avatar 2020 2

"An honest review"

Ok fist of all is our first time visiting this resort. We picked out this resort based on the reviews although they are bad ones. Once we got to the hotel we were welcome with smiles and a glass of champagne. We were checked in but our Room wasnt ready until 2 pm. So we headed to the pool for lunch. There is only one restaurant and does not serve lunch only breakfast and diner. You have to eat in a snack bar by the pool or a food truck. Food was really good there no complaints.The am service at this hotel is exemplified. We can not say any different. Ruben our server at the main restaurant was excellent abs the food was exceptional. Thank you for a great time.
Yamila A
From Tripadvisor
Carlospg2139ht

"Blanca blue"

This place is amazing with great hospitality excellent service a delicious food and very nice atmosphere i got attended by Feliciano who explain every single meal dessert and drink we orden also have a great personality and good humor i really enjoy my anniversary dinner I highly recommend this restaurant and ask for Feliciano he is an excellent waiter
Carlosp G2139 Ht
From Tripadvisor
Az traveler85253

"Not going to take off stars for the construction"

Let's start with a couple reminder. I am in the emergency travel business. Cancun is facing a crisis over the last couple weeks. If you are sick, unvaccinated, or think COVID is a hoax, you may want to check your emergency travel benefits. On to the hotel. Not going to talk much about the construction. It can be a bit loud for short periods but it didn't take away from the amazing stay. Music at 6am is quesionable, but with the doors shut, it is pretty muted. Hotel rooms are great- modern and clean. Loved the tech in the room, especially in the bathroom. Two items were not working on check-in and our butler had them fixed within 15 minutes, including changing out an entire refrigerator. Luis at check in was awesome!The overriding difference at this resort from other stays is service. BEST staff to date from housekeeping to front to pool to restaurants. Did not have a bad experience - okay one at breakfast- but I wasn't there. Pools are amazing. Beach is kind of disappointing given that the water is so amazing. Shoreline was rocky and yes lots of seaweed. Nothing they can do about that. Go out 50 feet and it is amazing. Go out to the shipwreck (snorkel tour) and you will be amazed at the perfect ble, clear water, and a ship that sank in 1988 with tons of fish. (See tour company at neighboring hotel for snorkel tour) Pool water and service was fantastic. All of them are attentive- special thanks to David! Food- 4/5 stars for almost everything. I think our favorite restaurants was a tie between Blanca Blue and the new Italian. The Chocolate Tamale at Blanca is simply amazing. Service was great everywhere and never a hassle with the all-inclusive. Meals average $150-$200 for family of four with some alcohol- so use your best judgment for upgrading to all-inclusive. Next door, you can also eat on the plan, and we took advantage of sushi and steak the last night. Honestly, the steaks were not as high quality as say Ruth Chris- but certainly a nice meal. Dessert was excellent again. Fitness room is great- just too crowded given the current circumstances. BTW_ Every room faces the pool/sea, as there are only one row of rooms per wing. The two other sides to the structure will be done by year-end, but that will just be too many people for us. I like not fighting for chairs, having space, great service and quiet. If you are looking for non-stop activities at the pool, you need to go next door to Paloma- it isn't happening at Garza. LIkewise for nightlife. So it is actually having the best of both worlds as long as you have access to both. Those that choose quieter can stay at Garza. Summary- No real criticisms. Amazing place. Amazing people. Great time. Just wish we didn't have the COVID re-ignition hanging over our heads. The hotel will set you up with COVID testing at Paloma for $20 per person credited right back to your account- so free. Just plan on it taking about 30 minutes past your appointment time- they are busy. Staff wore masks everywhere at all times- even outdoors. To all at Garza- thank you for a wonderful trip.My clients do business in Cancun, so we will hope to see you again!
Az Traveler85253
From Tripadvisor
Default avatar 2020 46

"Amazing all-inclusive experience (even during soft opening)"

We stayed at Garza Blanca Resort in Cancun for 4 nights and 5 days and it was such an upscale, luxury family oriented stay. Here's the breakdown:- Resort building and room: 4.5 out 5 - Really upscale and high end only reason I'm giving it a 4.5 out of 5 was b/c we went during soft opening and the resort is only 1/3 complete. We intend to go back when fully complete and i'll give it a 5 out of 5. Also, small but key example of the it being upscale of the resort is that the bathrooms had a bidet and heated toilet seat. - Service and staff: 5 out of 5. Everyone here is so wiling to help and make sure you have the best experience from housekeeping, servers, to front staff. We had a dedicated concierge and his name was Adrian. He was absolutely amazing very helpful and available for everything like getting our 2 year old stomach medicine to sorting out my credits at the spa. Staff is very professional and friendly and on top of things. - Food: 5 out of 5. There was only one restaurant open when we went, but it was outstanding for breakfast, lunch and dinner. For breakfast served the sweetest oj i've ever had and offered mexican dish to crab or salmon benedict. Dinner was incredible drinks to food. The quality of food and drinks were comparable or better than a good number of high end restaurants in the United States major cities -- comparing to $$$ priced restaurants. Our server for dinner Luis was exceptional ask for him when you go for dinner. We are definitely planning to go back. I've been to other all inclusive resorts in DR and this was exponentially better. Thank you, Garza Blanca Cancun!
Alis898
From Tripadvisor
Default avatar 2020 8

"The only negative is the big old leather trunk that holds the minibar and coffee maker."

We stayed at Garza blanca July 6th-12th. We could not be happier... From the property's cleaning crew... Adolfo, Candelario and others that I forgot their name, they were so courteous and helpful. Thank you to all of them.Our Nicandra who kept our room clean and shining everyday, Thank you!Stephanie and Luna so nice and courteous, Stephanie went above and beyond when we told her our toddler has been vomiting during lunch, because she ate a hole plate of spaghetti that was hard to digest for a toddler. When we told Stepahanie at dinner she went and talk to the chef who prepares chicken soup for the baby, she ate it all and her tummy was so well after that. Luis at Blanca Blue, the only way I can describe Luis is a exceptional, went above and beyond with the service each night. We were so pleased and amazed by the food and the service at Blanca Blue and Luis that we had dinner at Blanca Blue restaurant every single night. We even didn't bother t go to the other restaurants available.Luis was so polite, made us fell at home. And of Course Adrian our Concierge, I cant not be more grateful for Adrian who always answered our questions, gave good advise. Adrian was exceptional. The whole team made us feel at home, they were all so polite so helpful. We enjoyed our stay at Garza blanca we will definitely comeback... I've never seen my 2 year old so excited about food. We miss the food the drinks. We are definitely going back.Thank you everyone for making sure we felt as home, we loved and enjoyed staying at Garza Blanca.
As100419
From Tripadvisor
Default avatar 2020 3

"but in my opinion I also think there is a lot to be desired sports recreation and also for single people like nightclub"

My opinion is the hotel facilities are very comfortable modern the pool lights are very well lit I really liked the cleanliness of the organization and the very competent workers polite and ready to serve you but in my opinion I also think there is a lot to be desired sports recreation and also for single people like nightclub and bars for single people
W3913 E Iclaudiac
From Tripadvisor
Default avatar 2020 20

"Amazing Family Vacation!"

One of our best family vacations and we are already planning to come back next summer. The personalized service and attention to detail cannot be matched! Ricardo, the Pool Concierge, left no detail to chance. His friendly demeanor and periodic check-ins to make sure our time at GarzaBlanca was spent enjoying each others company and beautiful amenities. Cannot wait to see and experience GarzaBlanca once is it fully completed. was an experience we will always treasure. In addition to Ricardos excellent service, Lazaro also went out of his way to arrange all our spa and dining reservations! Great staff, great resort. If you want to relax, unplug and rejuvenate, GarzaBlanca is the place for you and your family to make lasting memories.
Moey2509
From Tripadvisor
Default avatar 2020 9

"Wonderful experience"

Truly an incredible experience. The resort, while not fully constructed, is a gem. The rooms and common areas are beautifully designed and appointed. The food and beverage was delightful, especially for an all-inclusive place. And, last but not least, the service was extraordinary. The staff went out of their way to provide a welcoming environment. Also, when there were some mistakes or miscommunications, they went out of their way to over-correct. I will be back. Perfect for families.
Ip Tripper
From Tripadvisor
Caligal559

"Amazing time!!"

Great stay all around.. yes part of the hotel was under construction but wasnt too big of an inconvenience, some noise but not ridiculously loud. Food was great at the restaurant and snack bars. Room service was great and prompt. All service was great but wanted to mention the awesome service we received from Izmael at the swim up bar he always ensured that we were served at the bar but we out of his way to order food and personally found us tables to enjoy lunch poolside, couldnt have asked for a better server!!
Cali Gal17
From Tripadvisor
Default avatar 2020 18

"Garza Blanca Cancun"

We dined at Blanca Blue in Garza Blanca and Wow... our food and service was super excellent. Feliciano Thank you for you hospitality. To the . Excellent menu! Our eight year old never finishes he food and she loved her food choice! The said two thumbs up
P2792 H Hblancac
From Tripadvisor
Default avatar 2020 5

"Garza Blanca/ Blanca Blue restaurant"

Had a wonderful experience with my family. Feliciano our waiter/server was amazing gentleman explained our meal to each and everyone of my party. If this experience was practiced in the US many wouldnt leave the country. We are glad we choose our meal.
A Cr2d2
From Tripadvisor
Default avatar 2020 6

"Gorgeous resort!"

Our family of 5 came to Garza Blanca Cancun for 10 days in July. We had a lovely experience bar a few hiccups due to the resort just opening. Our room was beautiful with a gorgeous view of the ocean, Isla Mujeres, and all of Cancun. Of course we had to deal with constant construction noise daily when we were at the pool but we were aware of this prior to arrival. Joys of coming to a soft opening I guess. Some of the highlights are definitely the pools as they are cooler than Villas. One of my biggest complaints was that the pools were too warm in the summer! Pool service at Garza is absolutely stellar. The servers are on it! Pool concierge Ricardo is a superstar. Another highlight is the Blanca Blue restaurant. Food and service is amazing. All of the restaurants at the resort are great but Blanca Blue and Davino are definitely the best. Cant wait to visit again once it is complete!
709adelinaf
From Tripadvisor
Default avatar 2020 16

"Dinner at Blanca Blue"

We had the most amazing dinner at Blanca Blue at The new Garza Blanca resort in Cancun. Martin was our server and his recommendations were spot on! Our food choices, from the appetizers to soups to entrees (definitely get the short rib!) were incredible! Save room for dessert too! The fritter with the white Chocolate ice cream and berries was absolutely to die for! Five star dining experience! And be sure to ask for Martin! Best server ever! One of the best dining experience we have had in years! You MUST try it!!
Ellen Q
From Tripadvisor
Default avatar 2020 13

"Review"

Alejandro animador de garza, my son is really shine person and Alejandro was great with him and got him to play games. He was great we love his attitude and his great personality. Also loved David Dominguez our waiter he was very attentive and always on time with our orders and kept our area really clean . David always knew and always got what we wanted best of the best. Very friendly he would talk and have a conversation with us even though his busy he would take his time. our room was always really cleaned and housekeeping were very nice are you always feel welcome. Only complain is the construction I would hear it really early didn't know they still had heavy equipment which made it really noisy . And no activities but only music. Wish they would of done games also and have vendors. Overall the service was good hotel okay not the best . Thank you
Travel233026
From Tripadvisor
Avatar004

"Just Beautiful"

Garza Blanca is the best resort we have been to! The service and view is unmatched! Caesar does an excellent job of taking care of you at the pool. Don't delay making your reservation. You will not regret it!
352geneb
From Tripadvisor
Default avatar 2020 30

"Increble food"

We came with no expectations today and just left the restaurant. The food was just amazing, everything from the appetizer to dessert was incredible, what a great experience. Martin, our server, made Mayan Coffee for us and it was delicious.If you are visiting cancun, stop by Blanca Blue at Garza Blanca hotel, you won't regret it.
Cebermudezsilva
From Tripadvisor
Default avatar 2020 13

"Fantastic service"

We had an incredible meal at Blanca Blue. The chef was incredible and provided an individual menu for our large party. The service was attentive and impeccableevery detail was thought of in advance. Thank you for an incredible evening!
Alysonm790
From Tripadvisor
Default avatar 2020 4

"Incredible service poolside"

Ricardo, David and David provided impeccable service. From the time we sat down to enjoy our day poolside the service was amazing. Their attention to detail and making sure we never went dry was amazing. Thank you.....see you tomorrow
Mocasan 69
From Tripadvisor
Default avatar 2020 69

"Best service!"

Have had such a wonderful time on the beach with Luna!! She has been a treasure to speak with and even was our beach photographer for a bit. I love meeting amazing staff and servers on vacation. I hope we will see each other again soon!
Caroline Jaimes1
From Tripadvisor
Default avatar 2020 30

"Amazing 5 Diamond meal and experience"

Spectacular views, unparalleled decor, immaculate kitchen (within full view near entrance), and most importantabsolutely superb consummate professional service and outstanding meal!! Deyvison was beyond friendly & knowledgeable, sharing recommendations and facts about the various dishes, ingredients, wines. Chef Carlos outdid himself with one beautiful and delectable dish after another. Our culinary adventure culminated with Deyvisons personal performance preparing a Mayan Coffee complete with fire, and Carlos personalized anniversary and Buen Viaje desserts. Cant wait to visit again!
Sheritott
From Tripadvisor
Default avatar 2020 20

"Amazing Stay"

Alejandro and Sebastian from the Entertainment Team were absolutely PHENOMENAL!! They have made our stay this week so special and have continually gone out of their way to make us feel special!! FIVE
Bran P1230
From Tripadvisor
Default avatar 2020 24

"Best 63rd Birthday!"

This was not only a great vacation for me and my husband, we celebrated my being a two-time cancer survivor and 63rd birthday!!! The hotel is beautiful, immaculate, and enforced COVID-19 precautions.I was very comfortable with my surroundings, the pools, restaurants, and the staff!!! I plan to return in October 2021 to have more fun in the sun!!!
Vgj2020
From Tripadvisor
Default avatar 2020 27

"Garza Blanca... Great Stay!!!"

Its a great hotel with great views and pools. All the staff is amazing! Alejandro, entraintor, was super sweet and helpful!!! Super family friendly!!! Definitely coming back.. its our new go to hotel!
Anaisp90
From Tripadvisor
Avatar038

"Happy Owner/Member"

We are owners/members at the Tafer resorts and have been given the chance to access both GB Cabo/ GB Cancun during their "soft opening". This Cancun location is half open as the rest of the resort is still under construction but during our stay, the same kind of service and hospitality that we find in other Tafer resorts is very evident here, notwithstanding Covid. Only 1 restaurant was fully operational although guests as we could see had no trouble going over to the sister property Villa del Palmar next door to dine. And they stepped up their game. The only thing missing was time on the beach because of the sargassum present in the shallow waters (but no worries, we spent a day at Isla Mujeres, no problem). And, as I would assume since the resort had pretty good deals on the web (for non-members/owners) we did see a lot of young couples or influencers and I think that's good, they help advertise the resort for free (lol) but yes, this experience was so different from the other times we've been. We've met a lot of long time returning owners, of course, but yes, this experience was different. I'm sure inventory was abundant but the exclusivity was not there this time.
Cabluskies
From Tripadvisor
Default avatar 2020 41

"Beautiful, clean, FANTASTIC room and resort."

I am giving this five stars because the hotel rooms and service are simply AWESOME. I mean, you just can't beat the resort as far as the beauty of the pools and rooms and the outstanding service. Lazaro, our butler, was attentive, helpful, always ready to give assistance. He was SO nice, and he really cared that we were happy. The pools are lovely!!! (I do think the swim-up bar should stay open a little later [it closes around 6:30 p.m.], and the pools close too early. 10 PM is too early for a pool to close at a resort.) Alondra, the head concierge for Villa Del Palmar, is a PEACH! Villa Del Palmar is the hotel next door that shares amenities with Garza Blanca, so you will work with the concierges at Villa Del Palmar pretty often. Alondra is so sweet, so concerned with customer satisfaction.The downside was the beach. The seaweed was awful when we were there, but I've heard that it's not always that way. However, you can take a free ferry to Isla Mujeres and swim at Playa Norte (North Beach), one of the top 7 most beautiful beaches in the world, and let me tell you--Playa Norte is just phenomenal. The water... oh man, it's crazy beautiful. :DBe careful of getting caught in the sales presentation for the vacation club, though. I think the vacation club is great for a lot of people, but if you're not really sure that you'd be willing to invest in something like that, don't do it. You'll waste an entire day on a sales pitch.
Kristi D
From Tripadvisor
Default avatar 2020 7

"Upscale Resort"

Garza Blanca is an incredible upscale resort. Its new and modern, clean and incredible amenities, and stellar service.Mariana at the pool overlooking the water was awesome to us, always checking on us and ensuring our food and drink needs were met!This place is great for those looking for an upscale, luxury trip.
Co2 Ga
From Tripadvisor
Default avatar 2020 60

"Nadir"

Nadir did a great job! Hes up and down and super hard working. Glad he was able to attend us! Not only that but constantly asked us if we were doing fine even though he was busy and doing other tables.
G3431 B Xarmandog
From Tripadvisor
Default avatar 2020 49

"Maria Martinez"

Awesome!!! We loved the environment!! The workers here are super friendly and welcoming. The view, pool, FOOD, was...perfect. Perfect for family and couples. Definitely recommend coming here for sure.
Edithg D8077 Pc
From Tripadvisor
Default avatar 2020 35

"Best visit and service"

Alejandro animator de Garza & Nadir & Kevin all provided the best services & help! Made our vacation one of the best so far! Our daughter had a blast! We are very happy & pleased with the services. Thank you Garza Blanca & Villa de Palmar!!
Lydia Jcb
From Tripadvisor
Default avatar 2020 16

"Absolutely Amazing"

Only 1/3 open when we were there, but best all inclusive experience we have ever had. Cant to go back when they are fully open. Beautiful property, best staff ever, and awesome rooms. This was such an incredible stay. Garza Blanca sure knows how to do it!
Kris E
From Tripadvisor
Default avatar 2020 2

"Pool Side Service"

Alberto was exceptional , service was thoughtful and respectful. He had great conversations and engaged made the group feel welcome and he completely understands the word exceptional service . Loved his thoughtfulness and always sat around his area in the pool. Love Mexico
Lorrainer H4416 Rf
From Tripadvisor
Default avatar 2020 2

"Garza Blanca Cancn"

Garza blanca gave amazing service,they made our stay very enjoyable even with infant twins!Alejandro gave the absolute best service by the pool, very attentive, friendly and professional. He made our stay very pleasurable and we cannot wait to be back next year.l.
29arturov
From Tripadvisor
Sabeena3112

"Exceptional"

Excellent staff excellent food ,drinks exceptional service . This resort is excellent for family couples and friends. This is the first time we have stayed at this resort perviously we have stayed with its sister location which was also exceptional. Its been a pleasure staying with them . Its staff is very courtesy always greeted us with a smile . They have gone above and beyond their 5 diamond service. Otto and Rene the butler has done and exceptional job taking care of us during our stay there. The room are very spacious and clean. From excellent house keeping to the front desk answering our call with in two ring from room service to wake up call with courtesy and smile. The breakfast and dinner at Blanca blue restaurant is amazing. The attention to design and detail is excellent. The view from the Blanca blue restaurant in the morning as well in the evening beautiful.my family will definitely return to this resort again with friends . Thank you to the staff at Garza Blanca will be returning soon
Sabeena3112
From Tripadvisor
Default avatar 2020 16

"Afternoon Pool Service"

Nadir and Alberto were our pool super nice, service was exceptional , respectful and always had the ability to anticipate the need of his customers . Love the pool service one of the best ice ever experience. There were some system issues with our large group and they still worked through it and manage to provide us with exceptional service.
Msrecio08
From Tripadvisor
Default avatar 2020 59

"Vacations"

Oscar from Garza Blanca was exceptional service he went out of his way to take care of us. Amazing Resort Great Food and drinks. Order the agua Chiles highly recommended! Love Cancun, Love this place!
Rodguer9
From Tripadvisor
Default avatar 2020 37

"Wow!"

Whomever is in charge of the hiring for Garza Blanca picked each and every employee with intention. The service here is A1, like Ive never experienced at any resort, hotel or restaurant. This place will spoil you rotten. You will not want to stay anyplace else after staying here. We arrived on a weekend. Because the hotel is unfinished, you will have to walk thru Villa del Palmar to get to the check-in desk at Garza. Immediately you will see the difference. Check in was smooth and quick. Luis and the guy with the blue eyes (so sorry I forgot your name..I got distracted by the champagne you gave us lol) so warm and friendly. Will give you all the info you need. Afterwards theres someone who will offer you free/cheap massages and excursions in exchange for a presentation. I declined. Then we met the infamous experience host/butler, Laz. I read the reviews before coming. I thought people were exaggerating. They are not. This guy is an asset. Before I asked him a question, he already had it handled. Everyday he made our trip seamless and easy. He always reached out to us b4 reaching out to him to make sure we didnt need anything plus anything else we didnt think of. He gave suggestions when we told him what we MIGHT do that day. You better be there when I come back, Laz lol! Blanca Blue is the only restaurant opened at Garza Blanca, although you can eat at all the restaurants at Villa del Palmar. It was our favorite. Beautiful restaurant with an amazing view. The food was amazing and the service, again, impeccable. Armando was our favorite waiter. Martin was really good too and paid attention to detail. Isabel at the pool was such a doll. We ordered drinks and snacks with her whenever we saw her. Hiroshi, the Japanese restaurant at Villa was really good. The drinks here were the best and I had the same drink many, many times all throughout resort. I would recommend reservations here for dinner, it gets busy. Theres a ferry a little down the beach that takes you to Isla mujeres I would def recommend. The beach there is gorgeous and plenty of bars/restaurants/shopping. Def rent a golf cart and roam the little island a bit. The construction at Garza only seemed to happen during the weekdays and the noise was not intrusive at all. The beach had some seaweed so we didnt swim it at all. And the hotel is not in the hotel zone so there isnt much closeby. The rooms! The rooms are decorated magically. The toilet is heated. Loccitane toiletries. Rain shower and regular shower head. I could go and onSafe to say, Ill be back. Cant wait until theyre full opened.
Seeyoulater1
From Tripadvisor
Default avatar 2020 54

"Blanca Blue Review"

This is a 5 Diamond restaurant. Thank you for impeccable service. Deyinson,Julio,Armando and Victor provided TOP NOTCH SERVICE. They exceeded our dreams and expectations. We enjoyed ourselves so much we will be back again. Thank you everyone for all the great service.. We will miss you and the beautiful view of Blanca Blue.
740karenmb
From Tripadvisor
Default avatar 2020 26

"Vacation 2021"

Garza Blanca has been phenomenal but Oscar Hernandez had made this trip worth every freaking penny! If you ever visit this resort you should find him for the best possible service ever!! #LoveMeSomeOscar
Shelly Downing
From Tripadvisor
Default avatar 2020 64

"Incredible Trip with Family and Friends"

We just returned from a 10 day stay and we have several staff members we would like to say thanks to and share the comments. First of all our butler Rene was the best butler we have had - he checked in with us daily; took all our feedback seriously; saved our pool chairs everyday; checked daily with our other guests which included my parents and 3 boys who were in our 3 bedroom oceanfront suite, our other 5 family members who had a 2 bedroom, and our friends who had their own 1 bedroom! Other than Rene we want to share the 2 other best parts of our trip: We all loved the daily pool service and by far - it was excellent everyday - our waiters: Kevin, David, Alejandro, Heder, MaryAnn (I think that was her name but she was the only female waitress at the pool and it was refreshing to see that they hired a female waitress and she was just on point with the service as her fellow waiters), Misael was our favorite bartender (he helped my mom find several drinks that she loved after she was disappointed that they did not have a sweet Rose wine - which is typically all she drinks). Then, the pool manager Barber was amazing and he checked in with us several times and we could tell he is doing a great job with managing his great team. The two things we missed was the option to eat our food at our Cabana - I know they are trying to keep it clean but with a good staff - it can be done - we see that happen at the Garza in Caba and PV. And pool activities at the Garza. Bc it is still the soft opening, all the activities are at the Villa so u have to leave Garza (which is difficult when some people in the party dont want to do the activities) and walk to Villa. Only activity close is the beach volleyball and it was nice to be able to play it anytime - you could use the ball and the kids and us would start playing and it wouldnt take but 10 minutes and we would have more than 12 people who wanted to join. Then, our second best time was our 2 dinners at Davinos and it can all be attributed to our waiter - Lorenzo! But also the cooks and restaurant manager- the speed and service at Davinos was the best! Unfortunately, we had experienced some long waits to get our food and drinks at some of the other restaurants- but as an Elite member - all the restaurants did get us seated at the time of our reservation. Food was very good at Hiroshi, Blanca Blue, and the Steakhouse - everyone loved their food. We just felt that Garza needs to work with Villa and get more wait staff and cooks hired. With the increase of booked rooms after many Americans are vaccinated - we felt like they are behind with getting hired staff for the restaurants - therefore - dinner takes too long and they cant deliver the service that they have always given. Also, the concierge Lulu and Valeria were very helpful! They even took the time to help my parents with getting prescriptions delivered to the resort - they didnt have to leave the resort! To me - that is going an extra step that they dont have to do. Our room was unbelievable- 3 bedrooms and a huge wrap around patio with a jacuzzi, huge table, chairs to lay out on, chairs and a couch to sit in, and as always - the amazingly soft and big hammock. The master bathroom is very nice with a steamer in the shower and a tub that you can open the blinds up to see the ocean. The kitchen has everything u need and in the penthouses they do stock the fridge and snacks daily even when not on all inclusive! And as an elite member we got daily coffee delivered to our room at whatever time we chose! Looking forward to the finished resort to enjoy the rooftop pool and bar, a Hiroshi at the Garza, and a lobby (right now the lobby is a make shift one, so guests are not getting the real Garza experience). But they have stated that this will be completed by November and we look forward to returning!
Wanda N
From Tripadvisor
Default avatar 2020 58

"Garza Blanca Cancun / Lazaro"

We went to Garza Blanca during their soft opening. Everything was fantastic! The staff was friendly, the food was amazing, and our butler Lazaro was phenomenal! He was extremely attentive and answered all our questions promptly. If you get a chance to visit here, do it! (Just not in June because it rains a lot)
Taylor Boehm1
From Tripadvisor
Default avatar 2020 23

"Awesome resort"

We've stayed at a lot of all-inclusive resorts in the past but Garza Blanca Cancun had by far the best customer service of them all. From the time we checked in to the time we left the resort, every single staff member was outstanding. Starting with our butler Lazaro. He helped us with everything and anything we needed. He even arranged a flower delivery for family members even after we got back home. The resort is beautiful, new construction, the food was excellent, the pools were great and the staff made sure everyone is having a great time. They were super nice with the kids. Can't say enough great things about the resort. Rooms are huge by the way. They are like a one-bedroom apartment! We'll definitely go back and we highly recommend this resort.
Dino208
From Tripadvisor
Default avatar 2020 24

"Amazing service and food!"

The service and food are second to none. Fernando brought our breakfast almost every morning, and we just loved him. While everyone was terrific, Fernando stood out, as you can tell, he enjoys his job and making sure we were happy. Fernando was funny and spoke and understood English very well. So if you order breakfast or lunch ask for Fernando, you wont regret it!
D Lilahm2020
From Tripadvisor
Default avatar 2020 50

"Great condo-hotel"

Had a great time at the Villa Del Mar. Ernesto Romero is the best waiter. He remembered our name after the first order. He was always there when needed. We had a great time. I will be back to stay at this place.
Kilgorealaska
From Tripadvisor
Default avatar 2020 27

"Amazing experiences, unforgettable memories"

Thank you Alex, Alexis, Ariel, Genaro, Sebastián, Adrián & Pepe the aquatic activity guides for being wonderful, professional and charismatic. They made our trip so much better . They recommended great activities and made sure that we were safe and had a fun while doing them. Mil gracias por su hospitalidad chicos.
Dianalacubana97
From Tripadvisor
Default avatar 2020 34

"Best Vacation Ive Ever Had!"

This was the best vacation I have ever had. It was my first vacation with friends instead of family. After staying here, my friends feel like my family. Adrien and Miguel were the best bartenders around and took care of us the entire week. If I had the opportunity to stay here another week, I would!
Lexi515
From Tripadvisor
Default avatar 2020 7

"Welcome Home"

Our visit to Villa Del Palmar was awesome. Service was awesome. Servers kept our drinks full by the pool. Joel kept our rooms cleaned and the entertainment by the pool was fun and engaging. We especially enjoyed aqua Zumba and beach volleyball. All the restaurants were good but Davinos stood out for the quality of food and impeccable service. We even had a table visit from the head chef. I also really enjoyed the Black and White seared tuna at Hiroshi. We will definitely come again! Thanks for making our family trip memorable!
342danah
From Tripadvisor
Default avatar 2020 27

"Villa del palmar Cancun"

Great check in by Daniel when we first arrived and checked out . Everything was great from the room to the service and food was good. We enjoyed the time at the pool and beach. Beach was cleaned and we were able to go in. Room service was great also. Hope to visit soon again.
Diana O
From Tripadvisor
Default avatar 2020 23

"Family Trip"

This is our second time staying at the resort. We had such an amazing experience the first time, we decided to bring an additional 5 people on this trip for a total of 9! From the moment we stepped onto the property, we were greeted by our personal butler, Otikio. He whisked our entire family upstairs to our three bedroom villa and checked us in...no waiting in line! Otikio and his teammate Oscar handled all the reservations to the restaurants. All we had to do was show up on time. They both checked in periodically throughout the day to ensure we had everything we needed. Carlos at the private/elite pool area did an AMAZING job ensure we always had our area set up and ready each and every morning! Eduardo Mendoza, our personal waiter, was on point! He was "Johnny on the Spot" and we never went without food or beverages throughout our entire stay! The hotel staff goes above and beyond for all the guests...recommend staying at this property and upgrading to the butler option.
Aledox4
From Tripadvisor
Default avatar 2020 28

"Villa Del Palmar Cancun"

I have to say what wonderful service and what special people made our trip so wonderful at Villa Del Palmar. Miguel was wonderful at the lobby bar and Rosana who services our room was the best. Till next time
Neonneon2019
From Tripadvisor
Default avatar 2020 23

"Miguel lobby bar"

Personalized service knew my name immediately remembered it all week and had my favorite drinks expeditiously served excellent service Great restaurants were great as well we really enjoyed the Japanese fusion and the Italian place
Y3085 K Qma
From Tripadvisor
Default avatar 2020 54

"Poolside Comfort"

If you stay at Villa Del Palmar and want to have the seating at poolside to be available sometimes you have difficulty. If you connect with Moises at the main pool, he can pull off magic! His service includes setting you up where you would like to sit, and making sure that you have shade, a rare commodity on the Riviera Maya;)
Maxb C9036 Iy
From Tripadvisor
Default avatar 2020 67

"Support Staff"

Alejandro, Pepe, Ariel, and Adrian did an awesome job organizing events and making the events fun!! As Alejandro would say, Exelente! They were fun, entertaining, and friendly.Moises took such good care of our familia at the pool. He went over and beyond to make us comfortable. We were very grateful for his help during our stay at the resort.
F1294 F Tshirleya
From Tripadvisor
Default avatar 2020 1

"Amazing experience"

We had the best experience at villa del palmar. The food was the best all inclusive food we have ever had. The service was excellent. We loved the Lobby bar and especially Adrian and Miguel. Not only were they wonderful bartenders, they consistently would surprise me and my boyfriend with new drinks, remembered our names and made our trip memorable. Highly recommended to go here on vacation!
E5696 W Vbrittanyl
From Tripadvisor
Default avatar 2020 20

"Sushi bar with Miguelito!"

Miguelito was mucho grande excellente!!! . Scooby doo popop... horchata... Superman... mango rainbow... crazy frog... they were all muy BUENO!!! Highly recommend. Visit the lobby bar at Villa Del Palmar and ask for Miguel! From Macairan, Farrales and Elejalde family!
Dfarrales
From Tripadvisor
Default avatar 2020 7

"Miguel da Bartender"

Miguel was an awesome bartender and an outstanding person with a great sense of humor. Very courteous and his service was above and beyond pleasurable When I come back I will definitely be coming back to see him. One of the best bartenders and well mannered employee I have met this far. The Elejaldes
Oscare I3852 Uo
From Tripadvisor
Default avatar 2020 47

"Soli Fofana"

We would come back to Cancun just to get some more of this guys positive vibes. Words cannot describe how amazing the service this man delivers night after night. Food was always perfect but the real treat was being treated like family here. Viva Martin.
S Fofana2021
From Tripadvisor
Default avatar 2020 16

"Many thanks"

Carlos, Azucenza, and Luis are amazing! That made our trip a memorable and enjoyable time! We throughly enjoyed the service that they gave us. They made us feel like family! So thankful for their kind service!
I869 C Zjessical
From Tripadvisor
Default avatar 2020 40

"Fantastic resort!"

What a resort! Great ocean views, pools, restaurants and facilities. Activities on during the day and evening. One bed suite perfectly appointed, and the hammock on the balcony is just the icing. The resort is away from the hotel zone but enjoys a quiet and secluded spot. Lots of loungers on the pool and around the beach. Good spa, if a little pricey. Friendly staff too.
Rustum S
From Tripadvisor
Default avatar 2020 59

"Amazing service"

The service here is among the best, if not THE best anywhere we have been. From restaurant staff, pool staff, they are all great. The two very best are Miguel and Adrian at the lobby bar. Incredible job making us feel remembered and appreciated. Would come here again in a heart beat.
Co Traveler Co
From Tripadvisor
Default avatar 2020 28

"Much needed vacation"

We love this resort. The pool is so relaxing, staff is friendly & food is amazing. I like all the different drink options at the restaurants and its great to swing on the beach at the bar. Its nice to have boat to Isla Mujeres so close for a quick trip. Our room was very spacious & comfortable. We will definitely be back.
Scottt V3801 Nj
From Tripadvisor
Default avatar 2020 12

"The best family vacation"

This resort is so spectacular I had to come back for a second time. The food is amazing, the pools are beautiful and the employees are so wonderful. The entertainment crew, Adrian, Pepe and Ariel made sure that my girls had fun at every turn. The pool side staff kept the drinks coming and are sure to check in often. I enjoyed having the same wait staff at bites all week long as well. Its nice to get to know the people working. The staff at this resort do everything they can to give you the very best experience. In the world of COVID-19, this resort is even better. The only time I spent inside was the elevator and the dinner restaurants. So much of this resort is outside, if you are concerned about Covid this is the place for you. Testing on site made it quick and easy.
E2766 I Mkristinm
From Tripadvisor
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"We will be back!"

Our family had a wonderful time celebrating our daughter's graduation trip at Villa Del Palmar, May 29-June 2! Our butler, Rafael, was amazing! Adrian and the activities team were the best! Super friendly and energetic - they got everyone to participate! We learned to salsa and enjoyed all of the water activities (Zumba, volleyball, etc.) Fabulous view from our room, the spa and restaurants were great as well! We will be back!

Leslie Hatfield
From Travelerstalk
Default avatar 2020 54

"Girlfriend trip did not disappoint!!"

I just got back from a week long stay with my sisters at Garza Blanca Cancun. It was phenomenal! The room was fantastic, bed was super comfy, loved the bathtub. The meals in each of the restaurants was incredible. My favorite things were the super friendly staff, the stretch class at 9am on the pier every morning, and the super easy process of getting a Covid test to return to the U.S. They had everything down to a science. We felt safe, relaxed, and well cared for. Massage and Reflexology at the spa were top notch. Highly recommend!!
418karlad
From Tripadvisor
Default avatar 2020 61

"Getaway"

Everyone was amazing! Lazaro our Concierge to Omar our Pool Concierge and all the servers that were amazing!! Santiago, David, Reynaldo, Marianna, and if I didnt mention you I meant to!! Spa was great!!
B3102 E Hlisac
From Tripadvisor
Default avatar 2020 61

"Great visit at Garza Blanca"

Oscar was so helpful and kind during our stay!! Always having our drinks full and anticipating our needs while at the pool. He even had great suggestions for new drink ideas when we wanted something new. 10 of 10 stars.
Jamie W3
From Tripadvisor
Default avatar 2020 41

"Great time"

We love Oscar he was great and so helpful and brought all the drinks thank you Oscar the resort is so nice and clean and they care about all the guests as a top priority best stay ever and great food!!
72shelbis
From Tripadvisor
Mgc777

"OVER THE TOP"

We are here now staying at Garza Blanca Cancun and we are blown away with the food, service and rooms! Some of our favorite staff members so far have been Alberto, David and Omar at the pool; Martin, Stephanie and Jorge at Blanca Blue Restaurant; Manuel and Sergio at Davino and Adrian our butler. Everyone goes above and beyond to help you. We can't wait to come back!
Mimi C
From Tripadvisor
Default avatar 2020 40

"Garza blanca Cancn"

Garza blanca was amazing from the food to the rooms to the views but what makes it amazing is the staff that works there. They made my wifes birthday very special. Mariana the staff member at the pool was funny and very attentive to us. She catered to all our needs. Alejandro the entertainment coordinator was very friendly and suggested many things for us to do at the resort. Omar coordinated my wife birthday surprise and made it memorable. We loved the resort and cant wait to go back. The staff was genuinely happy to be there and will highly recommend. A++
Jflores2001
From Tripadvisor
Default avatar 2020 2

"Best Resort"

Garza Blanca has the best customer service - the nicest people Ive ever met. Our experience host, Lazaro went above and beyond to meet our needs. He responded to our questions and requests in a timely fashion and made our trip very memorable. Lázaro was extremely kind and knowledgeable about the resort, Cancuuun and Mexican culture. Martin (Blanca Blue), Donovan, Isabel, Omar, Alejandro and Jonathon also exceeded our expectations!!!
Mckenzieharv
From Tripadvisor
Default avatar 2020 49

"Unbelievable Stay at Garza Blanca"

I cannot describe how awesome the experience at Garza Blanca. And our Experience Host, Lazaro, was helpful every step of the way. He was at our service whenever needed, and he checked on us throughout our trip. Amazing! The resort is absolutely incredible! The rooms, the food, the beach, the pool (especially the infinity pool), the housekeeping and the service altogether. Garza Blanca exceeded my expectations, and I will definitely be returning soon. Its a MUST visit. Next time Ill book the swim up accommodations. Thanks for everything Lazaro and the Garza Blanca team.
Nicoleylacy
From Tripadvisor
Default avatar 2020 34

"Garza Blanca"

INCREDIBLE HOTEL!! Beautiful views, rooms are stunning. Service is amazing, loved the swim up pool bar with Izamel and Fernando! Staff is so welcoming and kind, couldnt have asked for a better experience. Such a wonderful place and cannot wait to come back! 10/10 would recommend to a friend!!
Valeried H141 Hw
From Tripadvisor
Default avatar 2020 44

"Garza Blanca"

The hotel is stunning, 10/10. The service is next to none; friendly, helpful, happy to serve you. The swim-up bar was a personal favorite. The gentlemen that tend bar provide excellent service and friendly conversation that makes you never want to leave. All and all, I will be back.
D9531 A Umattb
From Tripadvisor
Default avatar 2020 57

"Garza Blanca - Mariana is my favorite!!"

Garza Blanca waiters & waitresses have been fabulous!! Always very attentive. Mariana in particular was great; we would look for her at the pool everyday because of her great service. Barba has checked on us many times and is very fun. Thanks to everyone here.
Hoffs98
From Tripadvisor
Default avatar 2020 63

"Luxury All-inclusive Vacation Experience at its FINEST"

I would like to start by saying that the grounds, and units are spectacular in both comfort and aesthetics! Not to mention the gourmet culinary experience was superb for our picky palates. However, the service received from Adrian our butler, really took the proverbial cake! Not only was he incredibly attentive to my family's needs, he was always a pleasure to interact with. If you're lucky enough to be assigned Adrian, you can rest assured you are in good hands! My family will be returning in the Fall for a repeat experience. Thank you, Garza Blanca!
Gokuyeti
From Tripadvisor
Caption

"Vacation"

The resort is nothing short of amazing. After the year that the world has has, this was a much needed getaway for myself and my husband. Garza was everything that we didnt realize we were missing and then some. Not only were all of our needs attended to, the staff went above and beyond. Special shout-out to MARIANA and KEVIN our servers by the pool that didnt miss a beat and took GREAT care of us during our entire stay (It was an added bonus that they were able to call us by name).
Jamesm I9981 Xq
From Tripadvisor
Default avatar 2020 43

"Garza Blanca Cancun"

We have had an amazing 11 days at our resort with above and beyond service from everyone , but especially from our concierge LuLu and butler Leo which has been outstanding . The pool service was always top notch with our waitress Eloisa and Marianna and the pool manager Omar was always checking in to make sure everything was perfect. We were always greeted at Blanca Blue for breakfast with kind smiles, calling us by name by Carolina and Alondra and the service along with the food was always delicious. The Davinos Italian and Hiroshi Japanese restaurants were our favorites for dinner, poolside for lunch and snacks and Blanca Blue for breakfast.Everywhere we went, the service and the people were superb, there are too many to thank for making our trip so wonderful. We will be returning to this resort in a couple of months with family and definitely recommend it to others!Mr. & Mrs. Alan Gaudet
Relax595819
From Tripadvisor
Default avatar 2020 40

"Anniversary"

Our dinner anniversary at Blanca Blue couldnt have been better, from the quality of the the food to the attention to detail. Excellent service Chef Carlos and manager Stephanie thank you for the VIP treatment. Also our server Davyson and Denisse what a wonderful team of workers. Thank you all for a very special night. We had to come back for breakfast and a second dinner were chef Carlos prepared a special menu just for the two of us. Highly recommend
Susana C
From Tripadvisor
Default avatar 2020 61

"Mayday birthday bash extravaganza!"

This is an Amazing beautiful boutique hotel and has amazing staff and good food. Lázaro in experience host was above the bar for sure along with Barba and Omar poolside service was top notch! We will be back for sure next year!
Travelgurus4u
From Tripadvisor
Bikemanrobert

"Wonderful, Beautiful Resort"

This is a wonderful resort. Rooms were impeccable and the service was outstanding. Lazaro, our butler, exceeded our expectations on service. He was always one step ahead of us to ensure that we had a wonderful time. Thank you Lazaro. Also we want to recognize, Martin by the elite pool, Kevin at the Garza pool for wonderful service. Carlos at the elite pool took very good care of us. A shout out to the following: Larenzo, our waiter at Davino for outstanding service; Martin and Jose at Blanca Blue; Marcos at Zama; JCruzf at Hiroshi; and Ecahuich at La Casona for excellent service. The entire staff at Garza Blanca and Villa del Palmar made our stay most enjoyable. Thank you so much and we are looking forward to our return trip in November.
Bikemanrobert
From Tripadvisor
Default avatar 2020 52

"Garza Blanca, Qu Buensimo"

This was my second time at Garza Blanca, and is by far my favorite. The cleanliness and attentiveness of the staff is unparalleled. We had the benefit and joy of Mariana & Omar by the pool who ensured we had everything we desired with cordial and prompt service. The dining experience at Garza us cultivated by chefs that find inspiration in traditional recipes with modern twist. There is nothing about Garza Blanca that leaves you wanting, except to extend your trip and to come back. I am very excited for the formal grand opening and will be back again to see the resort in completion as it is already amazing. I can not say how much the staff work diligently to ensure every aspect of your stay is perfect. We received check-ins frequently to ask how was breakfast, dinner, anything else they can do to make the stay special. This additional care and attention makes Garza Blanca a favorite destination.
D8726 O Tmikes
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"We can't wait to return for our next visit."

After a year and a half of planning our wedding, having to move dates a few times. Not just due to Covid-19 but serval other medical reasons. Thanks to our wedding coordinator Alicia Gabriela Uribe Galicia and her team they finally made it happen. From the moment we walked into the resort this place is breathe taking. The hospitality like no other. It was such an amazing experience. We are so grateful to Alicia Gabriel Uribe Galicia and her team all the emails, phone calls and ideas we wanted for our special day she amazingly made it happen. The spa moment was incredible, our couples massage was incredibly relaxing special because of the nerves we had before the big moment. As we got ready for our ceremony the room was fabulous, ocean front view, double separate rooms for privacy, we couldn't ask for more. Our Gazebo where the ceremony happen was near the ocean, beige satiny covers and 2 fresh roses side medallions. To end our magical night Alicia Gabriela Uribe Galicia and her team, converted our Gazebo into a romantic dinner for 2. Food, drinks and desert were delicious. We're so pleased and thankful with the outcome of how professional and the hospitality everyone provided for us. We can't wait to return for our next visit.

Mayra Vasquez
From Travelerstalk
Default avatar 2020 57

"Amazing"

Loved the resort!!!! Fantastic food and service! Everyone was extremely friendly. Lazaro went above and beyond to help schedule things for us, along with even meeting us for our dinner reservations to make sure there wasnt any problems. Caeser was our waiter the first day and he was great. One of the grounds guys stopped and talked to us as we were going to the ocean, and the next day referred to my husband by name asking what the plans were. The wait staff was hilarious at the main restaurant for Garza Blanca (Bleu)theyd joke. My mom ordered a dirty martinithe guy said extra dirty we didnt wash the glass just for you This was seriously beautiful and one of the best in service. Oh and the gym was great! Lots of machines and lifting options. The name massage therapist I had was seriously the best massage Ive ever had!!!
Megand V5110 Zi
From Tripadvisor
Default avatar 2020 21

"Exceeds Expectations!"

Spent 2 weeks at Garza Blanca, Cancun. Excellent service and accommodations. Fantastic service- at Casona: Saul Cordoba, Luis, Valeria, Blanca Blue: Eduardo, Victor, Clemente, Alondra, Carolina, Martin, Davinos: Salomon, Manuel, Pool: Cesar, Oscar, Mariana, Omar (pool butler), Butler: Renee, Concierge: LuLu. High praise to all the chefs and their teams - fabulous food and theyre willing to adjust for fussy eaters like myself. Housekeeping efficient and friendly. Maintenance, pool and garden team members extremely hard working keeping the resort beautiful and running smoothly. Our one bedroom unit was comfortable and beautifully furnished. Linens and towels great quality. Did all inclusive. Fridge restocked daily with beverages, snacks stocked daily, nightly sweet treat delivered from room service. Nightly turndown service with chocolates left for us. Cannot wait to return to our home way from home!
Laurie E
From Tripadvisor
Default avatar 2020 43

"Dinner at Davinos"

Had the most wonderful experience dinning at Davinos Restaurant in the Villa del Palmar Cancun. Thanks to our server Lorenzo Reyes Mesero our experience was fantastic. The dinner was superb as well as the service. Lorenzo was amazing and a asset to the organization. We were fortunate to have him both times we had dinner at Davinos.
David M
From Tripadvisor
Seattlemoxie

"Excellent Service, Beautiful Resort, Relaxing Stay"

During out eight day stay, my husband and I were well cared for in every way. This was our third stay at Villa Del Palmar Cancun. We return because of the beautiful grounds, the location away from the craziness of the hotel zone, and the over the top gracious service. The health and safety of guests was a high level of priority and cared for by every staff member we encountered. The grounds of this resort are lush and beautiful. Check in and Check out was friendly, quick and accurate. Our room was always clean and well attended to. We ordered room service breakfast frequently and the room service attendant was so friendly and pleasant. At this resort, there are no small jobs, everyone sets a standard of high quality service. Pool activities and entertainment were energetic, varied and well presented. Moises offered attentive and exceptional poolside service. Chairs always readied. The spa is wonderful and worth taking in a service if possible. The restaurants and food at Villa Del Palmar Cancun are excellent. We ate at every restaurant and each meal was artfully presented and was of excellent quality. Zama restaurant has always been one of our favorites for the quality and creativity of the food. This trip however, Davino restaurant was a delight and was made so by our server Lorenzo. What a charming, kind, and lovely human. He waited on us the first night and we returned for a special anniversary meal the last night that Lorenzo put together. The food was very good, but the memory of that enjoyable night was because of Lorenzo's kind and thoughtful service. Please give our heartfelt thanks to Lorenzo. We did enjoy the All Inclusive Plan for our trip. However, the service you will experience is not tied exclusively to having the AI plan. You will receive excellent service no matter what! I would not hesitate to recommend a leisurely relaxed vacation at this resort. We are looking forward to returning.
Seattle Moxie
From Tripadvisor
Default avatar 2020 49

"The most relaxing vacation you'll ever have!"

Villa del Palmar was astounding: so beautiful, with it gorgeously kept grounds and it's beautiful pools facing out towards the Caribbean and Isla de Mujeres. Everyone at this resort was so kind and friendly, especially Jose at the Hiroshi Japanese restaurant, Cesar at the Breakfast Buffet, Enrique at the Bites Bar, Adrian, Pepe, and Ariel in Entertainment (water zumba, bingo, etc.), and Omar at the spa. I felt overwhelmed with love. We can't wait to come back!
David S
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"A definite yes"

Dinner At Davino Was amazing and Lorenzo is the best server we have ever encountered! The food was delicious and everything was 5star as far as the restaurant! You will not be dissatisfied. A definite yes

Rose Anna Dabach
From Travelerstalk
Default avatar 2020 46

"Best pool side waiter made my first resort experience amazing! Thank you Marcos for loving what you do.. it showed"

This was my first time ever at a resort and it did not disappoint!! From the moment we stepped into the lobby we were greeted with smiles (well I assume, its kinda hard to tell with masks on lol) and cheerful welcomes. Our concierge was great, very helpful. We spent most of our time pool side. Marcos was our waiter the first day. He was awesome! You can tell he really loves his job and not only meeting new people but also taking care of them. We sat in his section every day!!
Connector09495093852
From Tripadvisor
Michael s

"Best vacation ever."

So relaxing, the staff is very accommodating and attentive (Moises and Raul poolside), Ceasar and Lorenzo at the restaurants, Lina and Ismaelis at the spa) all made our trip the most special ever. The hotels cleanliness and safety were paramount! Looking forward to celebrating Mexico Independence day with them on Sept 15th!
Mike S
From Tripadvisor
Default avatar 2020 46

"Fantastic experience!"

We were searching for something different for the last two days of our stay. What can be better than a 5 star apartment with beach pool and sea views. It's a stunning resort. Perhaps in terms of beauty the best we have experienced in Cancun. Fantastic pool area with wide open views. The apartment itself is well equipped. We were upgraded to the larger 2 bed with the hot tub on the balcony. I have never come across an apartment so well equipped. The washer/dryer was fantastic, the fridge a necessity. I love the fact that they provide guests with many starter kits. They even fill the apartment with goodies! They are beautifully designed, And huge. Carlos the front desk supervisor was exceptional. Some things thst were less then perfect in life the grill food thst was inediable. The apartment had two a/c units one section wasn't working, the other was freezing cold. The fridge was barely working and the shower in the master unit was close to unworkable. We weren't looking to complain or spend time trying to get them fixed. They didn't spoil or change our enjoyment. Just as a resort you can see behind the stunning exterior it clearly needs some more care. Overall though a wonderful experience and if I came back to Cancun I wouldn't hesitate to stay here again.
Ukinmiami
From Tripadvisor
Default avatar 2020 29

"Dinner on the Beach"

We had the most fabulous romantic dinner on the beach at Villa del Palmar Cancun. Thanks to our server Gabriel and Chef Benito we had the most wonderful experience. Under a teepee canopy we had a three course dinner with wine.
Davini49
From Tripadvisor
Default avatar 2020 44

"Alejandro Entertainment"

Alejandro has been fantastic, he is willing to going out of his way to help guest get involved with activities. He is very nice and full of energy. Definitely will be coming back to Villa Del Palmar. :)
Kobebrown4
From Tripadvisor
Default avatar 2020 6

"Amazing experience: above and beyond!!"

My two teen daughters and I visited Villa Del Palmar in Cancun this week. When I say that Im impressed, believe me!!! From the time we saw our name on the drivers sign at the airport to checkout, everything has been wonderful. Ive never been greeted by so many wonderfully kind people in my life!! Lets start with Anibal, our members concierge. As soon as we arrived at the resort, we were taken to the members lounge and greeted by Anibal who quickly set us up with everything we needed to know to make the most of our stay. We arrived before check-in but the staff worked to make sure that we had something to eat and that our room was ready as soon as possible. We had our first lunch at ZAMA, and it was delicious!! Im not used to food being so good at all inclusive resorts, but it really is! Next we were given our room keys. They arrived with our luggage within minutes, which I personally really appreciate as my daughters and I were really excited to get into the sun and beautiful pools and Caribbean ocean! There is always an abundance of towels for guests to use and there are always staff members ready to help you find chairs and umbrellas. We were especially impressed with Samuel-he has been here every day setting us up with a place to relax while we have breakfast at Caprichos. Its a breakfast buffet where the servers are super attentive and the food is wonderful! Omelets are made to order and the selections of other breakfast foods is great!! We have spent the days poolside and wondered to the beach at certain points each day. We have always left our belongings at our chairs and I felt very safe doing so! At the beach you will find beautiful white sand and the beautiful Caribbean sea! There is a floating aqua park that my daughters LOVED! The activities staff was also awesome! They helped my daughters thru the aqua park and were so so kind and accommodating! You can also kayak, paddle board, snorkel etc. Back to the rooms-we states in a one bedroom suite and it was stunning!!! The rooms are a great size and have washer/dryer and full kitchen. I think only the studio has a kitchenette. The bathrooms are large and beautiful as well! We have ordered room service a few times when we were too tired to go out and the room service staff is always wonderful. They always make sure that you are satisfied with your meal and service. Hiroshi, one of the restaurants on site is a Japanese fusion place that had really amazing food!!!My daughters who are hard to please food wise, loved it!!!Service in every restaurant is excellent. I truly cant get over how kind everyone is. We spent most of our days pool side and had excellent service there too!! We had Raul one day and Candelario the other days. They are both so sweet and attentive. We ordered our drinks and food thru Raul and Candelario and after a day, Candelario knew exactly what we needed and brought us things before we asked! Hes truly an asset to this team!! Also Always checking on us was Samuel. He brings fresh towels, moves chairs and umbrellas around depending on your preference and has cleaned our sunglasses for us. This attention to detail is really what sets this place apart. The landscaping is gorgeous! The entertainment staff is sóo much fun!! They have us all smiling and laughing!! Pepe, Adrian, Alex and Alejandro dance their butts off and always have this energy that has everyone so engaged! Ive taken the water Zumba, played beach volleyball, cornhole, watched a magic show, live music in the evenings and a very talented saxophonist on the pool deck! I cant say enough about the lengths the staff goes to ensure a wonderful stay, to keep us entertained, happy and wanting for nothing! We will be back in august and bringing more family!! I cannot forget to mention Sabby! Sabby was our first experience with Villa del palmar back in 2018. He took us on a tour of the property and helped me to find an option that was right for my family to be able to enjoy this paradise year after year!!
Must Travel Mumma
From Tripadvisor
Mike m

"Beautiful resort. Superb service!"

My wife and I travelled to this wonderful resort for a little getaway and were simply blown away. The entire resort grounds were beautiful and meticulously kept. Our room was luxurious with amazing views of the ocean and Isla Mujeres. The food at all of the restaurants was excellent, but Davino (Italian) truly sparkled. The drinks were all top-shelf and well prepared. The real star of the show, though, was the service from the attentive staff. We were well taken care of, no matter what part of the resort we were in. Our butler, Otikio, went above and beyond, making sure that we had everything we wanted, and then some. I cant say enough about how well we taken care of by everyone we interacted with. Thank you, Villa Del Palmar, for an amazing vacation!
Mike M
From Tripadvisor
Default avatar 2020 34

"Adrian Guapo Service"

He was so funny and nice!! Always made the events at the hotel enjoyable! Definitely come to the events he hosts, youll definitely enjoy yourself! He has such a great personality and can make anything fun!
139kartm
From Tripadvisor
Default avatar 2020 44

"Excellent Poolside Service"

We were at Villa del Palmar for a week. We had excellent service from Jesus Sanchez for food/drinks and Samuel for pool concierge. They were both so attentive and proactive on helping us secure a great spot each day, knowing our drink preferences, keeping the bevs flowing, adjusting our umbrellas, towels, etc. And we always had spotless sunglasses too! These guys went way above and beyond to make sure we had a fantastic experience!
Rocky Point Regular
From Tripadvisor
Default avatar 2020 23

"A private resort in paradise!"

Staff is INCREDIBLE!!! By far the best friendliest and most accommodating staff of any hotel/resort I have ever been to. Whether it was front desk, waiters/waitresses, housekeeping, or the activities team, the staff provides an incredible family atmosphere that is very unique and unlike other resorts. We had Candelario as our deck attendant, who was super friendly and always checking in with us for drinks or food. All of our waiters at each restaurant (we tried them all) were fantastic. We had Jose at Zama, Carmen at Hiroshi, and Francisco at La Casona. We ate some of the BEST FOOD we have EVER had at the different restaurants. You can't go wrong with any of them. I would also highly recommend participating in pool activities with Pepe and Adrian! They are the absolute best and help provide such a fun and inclusive atmosphere for guests of all ages by the pool! We did everything from pool volleyball to salsa lessons with them.The rooms are incredible - all are very clean (serviced 3x a day) and offer a great view of the ocean. Each room also comes with a complementary patio hammock. The resort is very isolated from the main strip, so if you are looking to "get away," this is your spot. My only critiques include that since the resort is so far away from the main strip/downtown, a taxi costs ~$80 USD each way (a crazy amount) and the drinks at the resort are VERY watered down. I'm not sure I've ever tasted drinks that were so blatantly watered down. If you are looking for your fair share, stick with the beer.Overall, 10/10 experience. We would definitely go back and see our friends at Villa Del Palmar Cancun!
Michaelb I8014 Qe
From Tripadvisor
Default avatar 2020 51

"Awesome place for vacation"

I want to give thumbs up to Candelario Vasquez our pool server and Moises or pool guy, they were awesome every day that we were there. The service was superb.In general everyone was very nice and helpful.
Elizabethmorris2
From Tripadvisor
Default avatar 2020 39

"Finally getting away"

We have been to Villa del Palmar many times and the staff and facilities have wowd me again. Special shout out to Eduardo Gorgorita for taking extra care of us at the buffet at dinner. I love my view from my room, each room has a great one.
Cricket C
From Tripadvisor
Default avatar 2020 33

"My dinner in Davino restaurant"

Nicanor our waiter was amazing and he made wonderful food recommendations, made a special cocktail based on whats we where looking for, and recommended a dessert that was not on the menu that was great.
Fearless221470
From Tripadvisor
Default avatar 2020 4

"Moises at the pool"

Was a great host. Helped us in every aspect. Can't wait to return! The weather, drinks, games and pool were a blast. The kids and adults had fun. I feel that this was a great value for our hard earned money!
D1995 M Kkrisb
From Tripadvisor
Default avatar 2020 35

"Amazing All-Inclusive"

My sister & I booked Villa Del Palmar last month (the end of April, 2021). The hotel was immaculate, the staff was friendly & welcoming, our view as incredible, the food was phenomenal and the spa exceeded our expectations. I would go again!!Felipe greeted us at the front desk & was helpful with room & resort details. We even were served a strawberry daiquiri.We really liked our concierge but I forgot her name! She made our first dinner reservations at Blanca Blue.Go to Blanca Blue if you want a VERY nice restaurant that has high-end dishes. More suited for a nice couples or adult dinner. My sister & I had seared scallops, grilled avocado & tender baby back ribs. MARTIN was our server & was very attentive.I would recommend the STK House fillet. EFRAIN, our server, made sure we were taken care of the entire dinner. MARTIN at the sushi restaurant was a fun waiter and the sushi was top notch. The Spa-Don't hesitate. . . GO! Oh, my gosh, the spa was more than I even imagined. We were greeted by GUSTAVO who was our "butler". He took us into the vapor/steam room, put towels on our head, brought us drinks, held our hand as we went into the cold plunge pool & settled us into the warm jetted tub to await our 80 minute massage. Gustavo even brought us an iced detox drink & iced green tea. Whatever we wanted! When we returned from our massage, he had even dried our swimsuits.The Massage- 80 minutes in your own personal cabana. My masseuse was LETICIA & my sister had NELSY. They were both AMAZING!I highly recommend this resort!
Rc Travel Bug
From Tripadvisor
Daydream34419153265

"New Family in Cancun!"

We stayed for a week here (all inclusive for 5 days) and it was nothing short of amazing!FACILITY: Housekeeping was incredible- I havent had such attentive housekeeping before, They cleaned our rooms when we were at breakfast, toward the late afternoon, and after we returned for dinner (which looked very relaxed and cozy)! On the deck, Manuel oversaw the security and was kind enough to help our family reserve our favorite pool spots in time. He even helped us take special towel for our excursion to Isla Mujeres. DINING: The food was phenomenal: some of the best seafood Ive ever tasted. We ate at Hiroshi and Carmen was our waiter. She recommended delicious stuff to try and such a sweet person, taking interest in our family. We also ate at La Casons Steakhouse with Francisco as our waiter. He was very attentive and awesome! The food, especially the appetizers, were very tasty. The Mexican restaurant, Zamá, such had amazing food and service, we had to go a second time! Jose (manager?) and Jose Nava, our waiter, were fantastic and knew exactly what to recommend for our taste. We also had help from Marcos and Gustavo who both had attention to detail. Definitely try the octopus ceviche and scallops! We also ate at the Italian restaurant, Davino, which was also delicious- unfortunately I cannot remember who helped us since it was our first night. Basically, you cant go wrong with where you eat here.POOL/BAR SERVICE: Candelario was our deck attendant. He was kind, fun, attentive, and knew exactly what our family liked- he always knew what wed order which I found impressive given that he serves many people throughout the day. We also sat in Victors section a couple times which overlooks the beach. I definitely recommend sitting where Candelario or Victor are because they are the best! The Tiki Bar on the beach was probably my favorite spot to sit for a drink because of Gabriel and Abel. Gabriel was the most amazing bartender and knew exactly which customized drink I wanted every time I came to the bar. You MUST spend time at the Tiki Bar. ENTERTAINMENT: These guys were incredible: Pepe, Adrian, Sebastian, Alexis, and Moses (who helped in various ways). They had fun activities for all ages and were comical, light-hearted, and so much fun to be around. They love playing with water balloons and Ill lake their ideas for games back home! 20/10CRITIQUES: it is a little far north from the strip of other hotels, but if youre looking for a more relaxed and private area, this is your speed. Id definitely recommend going to the island, Isla Mujeres for at least one day. The best beach Ive ever seen and a town feel, too. MORAL OF THE STORY: it was a much needed vacation after the year we had and the people here made it hard to leave. Such hard-working folks who made you feel like family!
Daydream34419153265
From Tripadvisor
Default avatar 2020 42

"Excellent vacation location!"

Lovely accommodations, food, pools and view! We love this resort and usually vacation there once a year. It is directly across from Isla de Mujeres, north of Cancun, so quiet and away from the activity. We used all-inclusive this time and in the past because who wants to cook on vacation? The multiple restaurants have excellent food, including sushi, steak, Mediteranian, Mexican, pizza, and an extensive breakfast buffet. The staff are wonderful, especially Elite Concierge Lulu Puente, Carlos the Elite Pool Butler, Zama waiters Jorge Gomez and Jose Lopez, Hiroshi waiter Carmen Jimenzo, Caprichos breakfast waiter Cesar Soberanis, and La Cosina waiter Saul. We stayed for multiple weeks, so really appreciated the multiple bathrooms and the clothes washer and dryer in our one bedroom suite!
655sheryla
From Tripadvisor
C9f6d5b2 6ba2 47ca aa36 37da98420372

"I love everything"

I love the place a special attention for the chef Oscar makes me the perfect meal of the explains, it makes me feel very good, it has a unique flavor, excellent presentation I love everything, thank you.

Maritza Cruz
From Travelerstalk
Default avatar 2020 48

"Family wedding"

Izmael,Raymundo y Fernando thank you for your great service a Garza Blanca. Occasion was a wedding at Xcaret y reception at Barcelo Palace. The stay at Garza was wonderful and the hospitality was awesome and the venue is fabulous. Thank you for a memorable stay
Far Away27960112422
From Tripadvisor
Default avatar 2020 63

"Wedding in Cancun"

My family had such a wonderful experience at Garza Blanca during a family wedding. Their staff was super accommodating, food was delicious and the views were phenomenal!! Thank you Nick Hunter, Carolina, Alondra, Leo and the rest of the staff!!
Paradise54639618752
From Tripadvisor
Default avatar 2020 68

"Fantastic service"

Eduardo and Martin at the Blanca Blue were the best. Could not ask for better service. Great experience great trip and can't wait to come back. Resort will be complete by year end with even more restaurants.
Michael C
From Tripadvisor
Joseph m

"Our visit at Garza Blanca and Blanca blue restaurant , *****"

We be came a member last year , we visited the Garza Blanca at Cabos with an excellent service , this was our 2nd visit at Cancun and everything was amazing , Feliciano at Garza blue restaurant along with Stephanie & Denise were wonderful , Mr Carlos is an excellent chief we have ever seen , food was so delicious , thanks again for having us
Josephm N3942 En
From Tripadvisor
Krav1

"Blanca Blue Restaurant"

My wife and I had two fantastic dinners at this lovely restaurant. We were very lucky to be served by Deyvison and assisted by Julio and Lionell. Denisse, the hostess, was lovely and checked in on us that our dinner was up to our expectations.Deyvison was a great server and made our dinner experience exceptional. I would recommend this restaurant wholeheartedly. The Garza group are very fortunate to have such wonderful employees like Deyvison and Denisse. My wife and I really appreciated the service that we received.
Krav1
From Tripadvisor
Default avatar 2020 46

"Excellent resort"

At first we were hesitant to go since we have had bad experiences at all inclusive resorts. However, this resort is fantastic. The quality of service is great and the quality of the food is amazing. A shoutout to Eduardo at Blanca Blue who was phenomenal and was extremely friendly and provided the quality of service at the highest level.
Drana80
From Tripadvisor
Default avatar 2020 61

"Mariana is the best! Garza Blanca is beautiful! "

Beautiful hotel, amazing staff. The food is out of this world good and everyone is so kind, friendly and do everything and anything possible to make your vacation a dream come true. We are already planning our next trip back. Even during COVID they kept everything super safe and we were so comfortable through the entire stay.
Christinaemail84
From Tripadvisor
Default avatar 2020 64

"Best. Restaurant. EVER!!!"

Truly elevated dining at Blanca Blue! The service is absolutely top notch. Deyvison, Denisse, Julio and Inoalo (?) went above and beyond to make it a spectacular experience. And the food is absolutely amazing! Swank decor combined with delectable flavors. If youre staying at Villa Del Palmar or Garza Blanca do not miss out on this new gem.
Jenh K5810 Cm
From Tripadvisor
Default avatar 2020 34

"Excellent"

The entire dining experience was amazing from the moment we entered Blanca Blue, staff is amazing, food is amazing, atmosphere is amazing! We dined here 2 nights in a row and we also had breakfast here.
Christinar G761 Sk
From Tripadvisor
Default avatar 2020 38

"Safe and family oriented"

The staff are incredible. Safety is utmost importance. Mariana, Eder, Leo, Eloisa, Donnavan, Yancarlos were all amazing! They took very good care from the time we checked in and are still looking after us just like we just arrived!They all kept an eye on our kids and belongings while we swam in the pool and the beach. Never had to worry at all. A true 5 diamond experience.
Kcheney1968
From Tripadvisor
Default avatar 2020 18

"Blanca Blue Restaurant @ Villa Del Palmar"

Amazing Culinary experience. It was by far the best meal we had on vacation. Beautiful presentation of the food. Everything we tried, we absolutely loved. Thanks Our hostess Denisse was great and got us in early and our server Deyvison was wonderful. Highly recommend.
Sethw P1008 Lx
From Tripadvisor
Default avatar 2020 6

"Blanca Blue"

We had a wonderful experience! Food was beyond amazing. The staff is phenomenal, especially Denisse and Deyvison who were so professional, attentive, and pleasant. The whole experience was great from start to finish, and we will surely come back to dine here for our next vacation. Would definitely recommend this dining experience to everyone who comes to visit.
Miniraa2020
From Tripadvisor
Default avatar 2020 14

"Amazing Property with Gracious and Welcoming Staff"

Our family of 5 stayed at the Garza Blanca resort after their soft opening and while the remainder of the hotel was still under construction. Despite not yet being fully open, it was clear that this hotel took their commitment to guest satisfaction seriously. I do a lot of traveling for work and have staying in many nice hotels as a result, but Garza Blanca may be one of the nicest hotels I have stayed in. The facility was immaculately clean, pool-side servers were polite and prompt, the pools were heated perfectly, and every need we had was met.The room service food (we primarily had breakfast) and the all inclusive meals were great. We thought STK left a bit to be desired in terms of quality and taste of food, but it was certainly the outlier in this case. Every other experience was top notch. From electronic blinds to magnetic doors, it was clear that the designers had thought of it all. We are already planning our next trip back.
Chi Delt
From Tripadvisor
Default avatar 2020 20

"Great Spring Break 2021 !!"

The property is beautiful and the staff is AMAZING !! Would like to give hats off to our Server Farit Jimenez !!! He was a great face to see in the morning for breakfast and his service was amazing ! The restaurants are amazing but a little bit of a hassle to make a reservation each day between 1-4 but did manage to get in without a reservation !!Would highly recommend to go to this resort ! Far enough away from downtown and felt very safe !
Julieinthe904
From Tripadvisor
Default avatar 2020 16

"Dinner at Davino"

Our server, Lorenzo Reyes was wonderful. He explained the menu items and catered to my gluten allergy ensuring I made the right choices. It was a great ending to our stay. Thanks for being so kind. I recommend you eat here. The food was delicious and the prices were great!
Marionw F2677 Yk
From Tripadvisor
Default avatar 2020 42

"Hugo was exceptional!"

Amazing experience! We had excellent service! We especially enjoyed service from Hugo Valazquez Cortes at the DaVino restaurant! He was exceptional and we decided to dine at the restaurant multiple times because of how gracious and kind he was.
Taddp2021
From Tripadvisor
Default avatar 2020 11

"Blanca blue restaurant"

My family and I visited this restaurant for dinner and we couldn't be happier, the staff was super friendly and accommodating. The food was top notch and the drinks were delicious. Highly recommend if you're looking for great Mexican food.
455jaimef
From Tripadvisor
Default avatar 2020 21

"My birthday experience! "

I will always return the Garza Blanca Resort in Cancun! The staff provided exceptional service and were very accommodating from beginning to end. Adrian was absolutely amazing and kept us informed with all we needed to know. The property is beautiful and even in the middle of construction we were able to relax and enjoy ourselves ! I cant wait to come back in November when all of the work is done . Carlos and Adrian are simply amazing !
582jerricat
From Tripadvisor
Dana c

"Villa del Palmer Cancun"

Service was superb. During breakfast my entire stay Farit and Emmanuel made sure it was truly the best meal of the day. During lunch or dinner Jose and Jorge at Zumba took excellent care of me an my sisters. When lounging by the pool all of the staff was attentive and thank you Obet for the speciality drinks.
614danac
From Tripadvisor
Default avatar 2020 30

"Kudos to these service workers"

We recently spent 11 nights there and wanted to give a few shout outs to Candelario and Martin at the Pool Servers and Jose Cruz at the Japanese restaurant. You made the trip memorable. The resort itself is nice. Selection on restaurants is limited doesnt seat big parties since our group was 21. Our group was always separated which was a bummer since we did go on a family trip.The spa was amazing. One of the highlight of the trip.
A5401 L Cca
From Tripadvisor
Default avatar 2020 12

"Second visit and already planning third:-)"

My husband and our 2 young children visited the resort from 4/9-4/15. This was our second time staying. I cannot say enough good things. Resort is clean and very well kept. Every staff member you meet is attentive and friendly. Thank you Sam, Eladio and Martin at the pool, Otikio and Rafael our butlers, Alma and Lety at the spa, Jose at hiroshi and ALL the girls at kids club. Each one of you helped make our vacation a great one!!! See you all soon:-)
Greekgl21
From Tripadvisor
Default avatar 2020 17

"Spring break with the family"

We came to Cancun for the first time with the whole family, 2 adults and 3 kids, to Villa Del Palmar for spring break. This was our first big vacation since COVID-19 shut downs and we were looking forward to fun sun and a return to normal vacation and break. We were not disappointed. The weather was wonderful, the resort is amazing, the food was rich tasty and indulgent, in the azure blue sea was gorgeous.The services offered by the resort were excellent. Housekeeping, poolside service, concierge services, restaurants, gardens etc. was all maintained and managed at the highest professional level.The staff really strive to make every guest feel like they are celebrities and VIPs. Id like to make a shout out to Alondras and her concierge team who made every effort to help us get restaurant reservations, arrange Covid testing prior to departure , and book amazing adventures and excursions offsite. They were great. Thanks. The two bedroom suite was perfect for our full family size. Theres plenty of room for everyone to have beds to stretch out and relax when we needed to get out of the Sun. I would recommend Villa Del Palmar to anyone interested in going to Cancun. I look forward to coming back.
896spencerd
From Tripadvisor
Maggie j

"Juan Carlos Olivera"

He was one of the best host with booking our reservation and changing our rooms and making sure we get the best room and that we are happy. We were a group of 20. Imagine how complicated it must have been with everyone requesting a certain view with a certain budget. I am thankful for having Juan help us because he was patient and super professional.
489maggiej
From Tripadvisor
Default avatar 2020 45

"Cancun vacay"

Eva was a great bartender. She was very attentive to all of our needs and was very helpful throughout the day. The resort is amazing. Clean and very friendly staff. I will definitely be coming back soon.
Kianianaisp
From Tripadvisor
Default avatar 2020 52

"Great place for spring break"

We spent 6 days here and loved every relaxing moment. The staff is so friendly and helpful and the room was a generous size. The poolside service was amazing. Covid 19 protocols are followed. We will stay here again I am sure.
April L
From Tripadvisor
Default avatar 2020 30

"Friends on holiday"

Moises, Candyman, Susie, Jose, Pepe, David, Ariel and David(lifeguard) and Armando were fabulous and I cannot thank everyone for a wonderful time. The service was exceptional!! Perfect vacation. I cannot believe how wonderful all the staff has been. From the front desk to maintenance to housekeeping to service staff. I was blessed to come. Thank you all!!
Ardella Della W
From Tripadvisor
Default avatar 2020 58

"Girls Trip"

This resort was phenomenal Moses gave us the upmost treatment our entire time along with the waiters and servers.....Candyman, Asuzane & David. Also David the lifeguard was very informative. And Armando was wonderful with our reservations. I would have a tough time trying to pick one restaurant that I loved the most but I believe it would have to be Steak restaurant. Everyone was so courteous, respectful & friendly! Reservations went so smoothly.
Maggie Mag
From Tripadvisor
Default avatar 2020 64

"We were back again..."

This is our 4th time at Villas del Palmar, it is always a pleasant experience from the moment we left the airport and the moment we arrived. The staff welcomed us when we got out of the transportation service with a great attitude of service and joy for our arrival. We had planned to come here originally in December 2020 and had to reschedule for Spring Break 2021 due to COVID. Very clean facility and more than adequate safety measures. All the staff wore masks and complied with COVID prevention. Also, an extremely efficient process for COVID testing prior to departure. There was a charge for testing, but we go it back in resort credits.We loved staying at the resort from start to finish. They welcome you and treat you as if you were a celebrity, they make you feel so good they pick you up in a comfortable SUV and take you to the resort. Once at the hotel everyone is so friendly and respectful and you feel at home. We liked the detail that they have of taking their hands to their hearts when greeting. It is a very beautiful place, with excellent service. The very nice pools and an always relaxed and comfortable atmosphere. Not only is the resort being absolutely breathtaking, but the service is equally impressive.There are five very rich restaurants, there is always somewhere ready to eat. We did the all-inclusive package, and the food did not disappoint us. All the staff is very friendly and very attentive that we were always having a great time. I would like to congratulate the chefs and specially Zamas Chef Oscar Macedo. There was no food that was not exquisite. We always took lunches in Zama and a few dinners. Chef Macedo treated us like royalty, all his staff are so kind, and they always do their best to make you feel very happy and enjoy your meals. Thanks to waiters for pampering us.Housekeeping staff is also excellent. Our room was cleaned every day and our refrigerator was stocked with beer, water, soda, and light snacks. Extremely happy with housekeeping providing excellent service. From the amazing meals from room service to anything you could need at the poolside, they will truly do anything and everything to help make your stay amazing. There is room for all ages and tastes. You can relax and read or do yoga and there are also activities for people who have more energy and are looking to have fun. We also went to use the Spa and it was very nice, the service was perfect, very nice sauna and they even had a place to relax after the Spa. There is also a club-type center for children and my granddaughter loved to spend some time there doing activities while we relaxed in the pool. Something else I noticed is that when leaving the hotel or with the hostess at the restaurants, they always took into account who we were and what room we were in and also when we returned, it seemed a very valuable safety criterion.If you want a vacation where they make you feel good and enjoy every moment, Villa Del Palmar Cancun is the most indicated. I would return to this resort without hesitation, and we would definitely recommend it.Thank you Villa Del Palmar Cancun Beach Resorts & Spa.
Abraham Cafe
From Tripadvisor
Brooklyn24

"We enjoyed our stay"

We had planned to come here originally in April 2020 and had to cancel due to Covid. We received a call a month or so later with a special offer - which turned out to be from marketing and included a 90 minute presentation about their residence club. We had the two bedroom ocean view and it was amazing. Comfortable, washer and dryer and large patio with lounger, table and hammock. Maid service was outstanding. Pools and hot tubs were good. We had to get down early to reserve chairs. We were surprised to see the towel game in full effect but it was spring break and the place seemed very busy. The service around the pool was great. Loved Samuel. He would come around a few times a day to adjust our umbrella, clean sunglasses and anything else you needed. The servers were also awesome and you can order food right to your loungers which was convenient. Drinks were very good. Definitely a step above other AIs I have been to. The dinner reservations were a bit annoying but I understand necessary due to Covid and pre-planning. We ate at every restaurant and I will say all were fabulous. Hiroshi and Davino (Italian) were probably our favorites but Id go back to any of them. Be sure to walk over to Garza Blanca and book Blanca Blue. It was amazing - Mexican fusion. I dont think many knew you could eat there as part of the VDP all inclusive plan. Service was top notch everywhere. Activity group was good - enough to do during the day but not overkill. Appreciated the daily Zumba in the pool :) Not a ton to do at night so if you are looking for a late night party I would probably consider somewhere else. The ferry to Isla Mujeres is right here next to the pier. However this ferry is very slow. If you take a 10 minute cab you can be to the fast ferry which operates much more frequently and takes 1/3 the time. The palapa bar on the beach was super fun and always fun. Bartenders everywhere were so great. Service in general across all areas was a 10/10. You have to sign a ticket for everything you order. So you can always leave gratuity on that if you choose - rather than hauling cash around. Kids club - the gals who worked here were amazing. They knew kids by name and had lots of fun things to do. You could drop kids for an hour activity or have them stay longer if you wish. We just looked at the schedule and took them for the activities that interested them.The presentation we agreed to with our discounted rate ended up being 3 hours long - not the 90 minutes promised. So keep that in mind. Others we met said theirs was even longer - I heard as long as 6 hours. Covid - all the staff wore masks and complied. Id say maybe half of the guests did. We saw several groups at dinners without masks- even walking through the indoor restaurants and lobbies. Covid testing before departure was easy. Overall loved this place and would head back. Would like to check out their Cabo and Puerto Vallarta resorts.
Brooklyn24
From Tripadvisor
Default avatar 2020 13

"Garza Blanca Cancun"

Amazing resort and staff. Amazing attention to detail. Victor and Maria at the pool took care for us. Rene our Butler and his group did amazing and turn down was great every night. This place will only get better when completely open. But it was never really a issue with some areas not finished. Definitely recommend.
T7844 D Kjasonv
From Tripadvisor
Default avatar 2020 8

"It grew on me"

The first day we had trouble with finding an available restaurant for dinner, we had the all-inclusive package (I would not recommend staying here without getting the food package) and had to order like ten plates of food at dinner because the apps were so small (some were only one bite). My big complaint was that my tub didn't work so I wasn't able to enjoy the room as much, but the breakfast were very good (the room service food is terrible avoid it at all costs), and the workers are exceedingly helpful and polite I enjoyed the stay more as I got to see people working who I recognized and who recognized me (everyone is polite and friendly). I actually can see why people would get time shares because of how helpful the hotel is, it made it easy to see yourself staying for longer amounts of time.
Catherineonthecoast
From Tripadvisor
Default avatar 2020 37

"One of my favorite places!!"

WOW!! Before I elaborate too much into this review I have to say that I have been coming to the Villa del palmar for six years now and I love this place SO much. This place is ideal for people of all ages, the food is 5 star quality (no joke) and the service and treatment given by staff is exceptional. This resort has restaurants with diverse delicious food, great entertainment (seriously you guys), and a staff that is beyond compare.BLANCA BLUE (restaurant): On our first day my family and I arrived in the evening and had dinner at the restaurant Blanca Blue (which is filled with Mexican cuisine). Martin was our waiter and he was amazing. What a better way to start the trip than having a friendly and cheery waiter. This restaurant is fairly new but is absolutely delicious. Their tortilla soup is the bomb and the buuelo fritter is fantastic. It was so good I had to come back again and was served by Irineo, who was fantastic, and Deyvison. Shout out to Deyvison as he was so wonderful and kind that I literally started crying when I left the restaurant at how lucky l I am to be able to come to this resort where there are people like him. CAPRICHOS (restaurant/buffet): Every morning for breakfast we went to Caprichos and I absolutely love it!! We were always greeted by Fernanda who is a literal doll. So sweet and friendly. It's a very diverse buffet where the food is all fresh and tasty. And it helps that this restaurant is blessed with having great chefs such as Chef Abraham. My family knows him from when he worked at Hiroshi making the world's best sushi ever and it was so nice to see him again and in a position he has so earned.Most of the time we were served by Cesar (who we know from previous years) who I absolutely love. I have never seen him without a smile on his face. We were also served by Elias who my family personally saw be treated awfully by a very rude couple, which makes me want to say a big thank you to Elias and all the staff for putting up with less than favorable people. You guys rock :) And not to be forgotten, the manager Pablo was always happy and very interactive which I appreciated very much.ENTERTAINMENT: I love the entertainment at this resort. One of me and my sister's favorite things to do was participate in the activities put on. They are fun, entertaining and for people of all ages. I have to just say how amazing Pepe(Jose) and Alex(Alexandro) are. I mainly saw Pepe but both of them were fantastic and so fun. You guys kept me in stitches laughing during water aerobics, and I loved the activities. Thank you guys so much and keep up the good work! And not to be forgotten, Mauricio was also present for lots of the activities (both day and night if I'm not mistaken) was awesome, and I hope he gets recognition for his hard work.BITES (restaurant): During the day along with swimming, relaxing, and playing we did a lot of eating. Bites is fantastic. I love the food, and of course the staff. The manager Armando was always wonderful and I want to say how amazing Azucena and Candelario are. Azucena and Candelario were both so nice, friendly and on top of it. I also want to mention the fact that I personally saw a(nother) couple that were rude and unappreciative towards Candelario (the couple were unfortunately sittting right next to us) and he was still so nice. While I was sitting over here wanting to smack those people into shaping up. So thank you for putting up with that :) I also want to mention Jose. I didn't have the pleasure of having him as a server this trip but last trip he was my absolute favorite server and was so cheery, and happy. He was an absolute joy the last time I was here.BY THE POOL: The pool(s) and the surrounding areas are wonderful and I have to say thank you to Moises. Thank You! He is hands down absolutely fantastic, so friendly, so awesome, and a joy to see around the pool. And regarding the quality of the pools: one of the things that I value about the Villa del Palmar is the fact that the resort is kept clean and tidy and the pools are clean and not filled with spilled drinks and uncomely people (*cough the Hard Rock Hotel). DAVINO(restaurant): One of, if not my favorite restaurant here, is Davino. To start off, the manager Manuel so amazing. He is terrific